helpdesk-twitch

[stuck hamlet]

Parameters meaning variables?

or just command settings?

Custom commands here https://streamelements.com/dashboard/bot/commands/custom
Default commands here https://streamelements.com/dashboard/bot/commands/default
Variables for Coammands here https://streamelements.com/dashboard/bot/commands/variables

[carmine abyss]

@stuck hamlet Yeah seems all good. I think i was too heavily modding my own donations lol

@stuck hamlet Dont stress im just glad it works tbh. Like i dont want people to not want to donate to me as they dont get the whole experience from it

[stuck hamlet]

[dull elm]

Variable sorry

[timber atlas]

could someone help me link my twitch and youtube together on stream elements?

its saying a already have a account and i cant merge them together since i signed in on two different accounts

[dull elm]

Thanks

[thorny nymph]

I need help with the stream elements ground control. I need help with the song skip and resume it wont work

[stuck hamlet]

The current version of ground control is not supported with the Media Request, we know it is a highly requested, and we will be working on it and have a new version as soon as we can

[limpid rampart]

Hey guys, i/we have a problem with streamelements for twitch. People changed their name and ever since they are not able to redeem anything from the shop, it always says they don't have enough points. Got any ideas how to fix that?

[carmine abyss]

hey team is there a known issue with the ground control hot keys not working with skipping songs notifications etc etc?

[summer mulch]

@timber atlas Click this link: https://streamelements.com/dashboard/account/channels and add the channels you want to be under StreamElements (youtube, twitch)

[atomic hollow]

@limpid rampart just tell them to log out and back in to SE so we can get their new name from Twitch

and as an FYI, their points dont carry to the new name so you will need to "give" them points via the bot

[limpid rampart]

Yea, we did give them their old ammount of points but it's still saying the don't have anough points. So I have to log out and in again so streamelements knows my new name? Lemme try it

[summer mulch]

@carmine abyss There was an issue but it's been fixed

[limpid rampart]

@atomic hollow it worked, thank you very much!

[atomic hollow]

[carmine abyss]

@summer mulch I cant seem to get it to work. I have tried different hot keys. I have closed and relaunched the app since setting up the hot keys. Tried various buttoins like f10, f11, f12

v1.4.3 is the up to date version?

[atomic hollow]

@carmine abyss sorry, its still not fixed on the live version, the fix will be released later today

[carmine abyss]

@atomic hollow Easy as thank! How do i update this? will it prompt me to update or?

[atomic hollow]

yeah, the update will be forced on all clients

[carmine abyss]

Perfectim sure i can manage that

[timber atlas]

@summer mulch this is what i get

[summer mulch]

@timber atlas That means you created another StreamElements account with that youtube channel

[timber atlas]

I didnt mean to i just tryed to link both together

anyway to delete one and get it working?

[summer mulch]

Unfortunately right now we can't revert things :/

[timber atlas]

welp rip

[summer mulch]

Lol

Just use the twitch account for when you stream twitch and vice versa

[timber atlas]

k

[summer mulch]

Sorry

[timber atlas]

its okay just was wondering a way to do this

lol

ill just be patting till then https://giphy.com/gifs/KZxe5hJimJWxdoK80k

😂

[sage wolf]

Is the media request going back to the first song in your backup list then going to the next song in the list normal or a bug?

[gentle imp]

@sage wolf make sure u don't have the option to skip song midplay when a request is done

[sage wolf]

I'll see if it makes a difference, just noticed with my backup list currently playing with zero requests that it'll start the first song in the playlist for 6-9 seconds then skips to what 'should' be the next song

[gentle imp]

I have that off and so far no issues, although I've been using Ground Control instead of site

[sage wolf]

Yeah I'm using Ground Control as well

I'll see what it does when the next song in the list rolls over

[gentle imp]

was supposed to have more issues with ground control but for me is the opposite lol

[sage wolf]

Yep that fixed it, so it's basically just a bug with the skipping

[gentle imp]

yeah could be, I never used it ^^

tbh doesn't make sense to me a song stopping mid-play just because someone made a request

[sage wolf]

Indeed

[dark patio]

On media request the list of songs whats already on there can they be removed ?

[gentle imp]

on backup playlist or?

[dark patio]

it says they backup list

[gentle imp]

go to settings and delete the playlist from backup and songs should be gone

https://streamelements.com/dashboard/mediarequest/settings

or just click the remove all button on the right side https://streamelements.com/dashboard/mediarequest/general

[dark patio]

ive tried the remove all button but it says 0 videos

there 25 pre added songs on there seems i cant get rid of them

ok some how the link showed up in backup list managed to delete them

[gentle imp]

yeah if it is songs from playlist, u need to remove the playlist from settings > backup playlist

glad it's sorted 😃

[ancient iron]

having some issues with gifted subs, (using xsplit) real ones won't show on alerts test ones do, all other alerts work fine

[ebon forum]

@ancient iron do you have a sub variation for the gifted subs in your alertbox?

[ancient iron]

yep and double checked nothing had changed and it looks fine

like i say test ones work

[ebon forum]

strange. generally Xsplit just grabs the link, if the test shows all sub variations going through, we need to dig deeper, this is definetly not your software.

[ancient iron]

ok thats good to know cause im going crazy here 😄

[ebon forum]

do you see the gifted subs in your activity feed? if yes, repeat the alert from there and check Xsplit

or the overlay in the browser/editor

[ancient iron]

yep have tried to repeat it and they dont work

follows etc work

when i repeat it the i do see it activate in the editor

[ebon forum]

so the issue is: you have gifted subs in the activity feed and you don't see the alert for them, but the test alert for gifted subs works?

[ancient iron]

correct

im live now so can show you if you like

[ebon forum]

if you repeat the alert, it should pop up everywhere

[ancient iron]

agreed it should

[cursive obsidian]

help needed: my leaderboards extension is blank, I allready tried deleting mycoockies etc, tried to deactivate an activate again, nothing works... on mystreamlabs profile the leaderboards do work, but not on the extension ? what shoud I do ?

[ebon forum]

nah we do not like fixing that live, focus on the stream and i will have somebody look into that who has access to the dashboard etc 😃

[ancient iron]

roger that 😃

[ebon forum]

@ancient iron meanwhile use groundcontrol or activity feed to track gifted subs and scream for mods to poke you if you miss something 😛

[ancient iron]

heheh yea all over it 😃

[next spruce]

Hey team - my hype cup isn't showing any of my custom cheermotes in the hype cup? 😦

same with the normal bits as well right now

[midnight topaz]

I have a question

I'm changing my theme to the Red Lines one

cause it suits my monitor resolution (1920x1200) so I can fill part of the black gap with the side pannel

my question is, is it possible to get one of the files, so I can edit it, cause it has to camera windows on it, and I pretty much can't use the 2nd one

or is there one with one of the windows removed already

[gentle imp]

you can hide the camera image that you don't want, on layers

[midnight topaz]

it's the one on the talk scene

the whole left side is one file

with 2 camera openings and the chat part under them

so I can hide the whole left side image as one

https://gyazo.com/4985723851fd1943bb5142dafbdf6479

[gentle imp]

but there is one with just 1 camera image

or u can copy from brb and/or stream ended overlays

[midnight topaz]

they don't have that one actually

they have it only on the thumbnail

[gentle imp]

hmm I see what you mean

[ripe herald]

do you need like this or ?

[midnight topaz]

2nd one

but the animated

[gentle imp]

aww awesome Kireaki 😃

[ripe herald]

sec to check

like this but have only with chat if that doesnt bother you

[midnight topaz]

np, I preffer it that way

I'll resize the chat widget

[ripe herald]

just download this and replace with that one you have

[midnight topaz]

ok, ty

[ripe herald]

np 👌🏻

[silver patio]

I added a custom tip to my tip list, it wont get added to my donation goal?

[dense jackal]

did you add it as an imported tip? regardless you can go to activity feed -> widget data and edit your donation goal to the correct amount @silver patio

[obsidian frigate]

So first of all im wondering what the difference is such as does stream elements have a page where i can view notifications, chat and so on instead of using an external source?

[dense jackal]

https://streamelements.com/dashboard/activity but we also have an external source @obsidian frigate 😃

[obsidian frigate]

that is good but is it possible to see my chat and notifications on the same page or would that be on your external source?

[dense jackal]

Chat is coming soon to our external source, and hopefully that page as well

[obsidian frigate]

well either one would be good as i have 2 monitors one for the game and one for chat so any time i get a notification its annoying to have to tab out to see it do you have a set date for when it's coming or is it all still in the works for now?

[dense jackal]

No ETA but we are rewriting our a lot external source atm

[stuck hamlet]

@obsidian frigate You could just pop out chat and activity https://www.onslaught.ca/s/iw9elhgm.png

[ebon forum]

@obsidian frigate there are transparent chat clients that can be placed above your main game, so you can stream with 1 monitor for a while without alt-tabbing.

[obsidian frigate]

thank you guys

[icy light]

Okay so im trying to make overlays and I was thinking, is is possible for someone in chat to type like "!hype" for something to pop up on screen? or even better link it to when I win a game? Thanks 😄

[dense jackal]

You can't really link it to when you win a game, because we would have to have some kind of connection to said game, but you can create a sound effect/store redemption then create a command like this one

(hype would replace 'happy' as long as you name your store item hype) @dec_117

[lament blade]

how would I go about having a soundclip play when someone does a certain command? same for having a soundclip play for a notification

[dense jackal]

for a command check what I just said above ^ for alerts you have to go into your alertbox settings

[icy light]

Yeah I was hoping there was a way to skip the !redeem part, still really cool, I couldnt do this at all with old bot so Ill take it for sure ❤ thanks @dense jackal

[dense jackal]

you can @icy light

just use the variable I made above ^

[icy light]

OOOO

very nice

yeah just noticed

[dense jackal]

[icy light]

thanks a bunch!!

[cinder lotus]

Hey, I have updated my nickname on Twitch and now the stats page won`T load (it is still under the old nickname though)

[dense jackal]

Try relogging into your StreamElements account

[cinder lotus]

still not found

[hushed quail]

When you rename, you lose your stats, if you mean Twitch stats.

[cinder lotus]

so !chatstats will only show something after my first stream?

right now I can still see the stats under the old nickname but the new nick is 404 no site

[serene granite]

@cinder lotus what's the old user and the new user? we can fix that for you

[cinder lotus]

https://stats.streamelements.com/c/furo (new) vs https://stats.streamelements.com/c/furo_ (old)

nothing big but I am checking right now if everything is working

the store page e.g. is loading without a problem

Although still saying: FURO_'S PROFILE
twitch.tv/furo

😛

[dense jackal]

It's a common bug, we will see what we can do

[cinder lotus]

great, so the rest will be ok or anything else that I might have forgotten?

[clever mango]

Fixed

[cinder lotus]

nice ❤

[cursive obsidian]

Still have the problem with blank leaderboards extention 😦 ... I tried relogging, resetting, re-activating, deleting coockies,.... nothing works

[clever mango]

@cursive obsidian which channel?

I'll have the extension dev take a look at it but the extension needs to be in the panels assuming it's twitch.tv/mrnev3ts

[cursive obsidian]

@clever mango I deleted the tab because its not working anyway,but its lhttps://www.twitch.tv/mrnev3ts

I'll put it back in

@clever mango its back in the panel 😉 thanks in advance

[clever mango]

I think I see the problem... that's a streamlabs panel

[cursive obsidian]

@clever mango omg hahaha youre right 😂 sorry

[clever mango]

[cursive obsidian]

now its working hahaha :p lol

[clever mango]

That looks much better 😄

And it's going to get even better very very soon

[cursive obsidian]

That was so dumb 😂

[safe kettle]

2 Questions. First, How do I get my stream to automatically broadcast on the sellout channel? 2nd, My top tipper changed his twitch name. For some reason his old name is still being recognized on the tipper list even when he makes a new donation, which shows up on the in game overlay for top tippers. Is there a way I can fix it to make it his new name?

[brave lintel]

<@&382267076632379392> Any updates on my error from yesterday? Account name is texblaster. I very curious to see how this plays out

[nocturne pelican]

@safe kettle Are you a StreamElements all-in-one streamer and interested in stream promotion when you go live? Please fill out this application https://strms.net/sellout and if you meet the 3 requirements posted in the :pushpin: pinned message in #general you will be added to the stream announcements.

[dense jackal]

@proud pumice @strong mason#7807 ^Couldn't sign into our website through his account? I believe we thought it may have been on tiwtchs end and we messaged the devs to see if we could make a breakthrough to our servers

[brave lintel]

@proud pumice @dense jackal I just tried it on a different computer, and I got in. I think I know what is happening

[proud pumice]

Tell us

[dense jackal]

anti-virus 🤔

[brave lintel]

I use a program called CovenantEyes on my computer. It tracks internet history and has a filter. I've had issues in the past where it will block certain websites or applications that it deems as "mature". For instance, it has prevented me from joining Rocket League matches. I think we might be getting a similar issue

Which is why I couldn't connect to StreamLabs either. It must be blocking the communication between my Twitch account and StreamElements, or any other similar platform

[tight harness]

That does indeed make sense 😮

[nocturne pelican]

@safe kettle Are you a StreamElements all-in-one streamer and interested in stream promotion when you go live? Please fill out this application https://strms.net/sellout and if you meet the 3 requirements posted in the :pushpin: pinned message in #general you will be added to the stream announcements.

[tight harness]

@safe kettle That's the answer to question 1 ⤴ I'll look into question 2 in a moment, we're mid-meeting at the moment

[safe kettle]

no problem thank you for the response

[inner wedge]

Is there a way to block a donator through streamelements?

[tight harness]

Yes, when you go to tip list you can ban that email from tipping, if they haven't tipped but you know their email you can add a tip with that email manually and then ban it then

[inner wedge]

Thank you!

[normal igloo]

mmmm ? https://i.gyazo.com/8e7fd73f6d1dbdd32040752379eb4a20.png

[stuck hamlet]

?

[normal igloo]

@stuck hamlet !roullete again

[stuck hamlet]

!roulette

not

!roullette

[normal igloo]

[stuck hamlet]

[atomic hollow]

!rulet

[dense beacon]

Just wanna ask you guys. If you know if there is a way to do so. But it's annoying when people post their links to their twitch channel but I want them to link clips and etc.

[clever mango]

whitelist clips.twitch.tv/

[dense beacon]

In twitch or streamelements?

[clever mango]

in the link protection filter with StreamElements

[dense beacon]

Thanks I will take a look ❤

[dense beacon]

Yeah I found it. Thanks ❤

[narrow coyote]

[dense beacon]

Whats the best stuff to blacklist and whitelist? 😄

[narrow coyote]

really depends on what people are trying to post, and what you want them to post

with link protection enabled, it will only allow through whitelisted links

[fiery ridge]

Hi ! is there a way to create a que for viewers to be selected turn wise ?

[tight harness]

@safe kettle Sorry for the delay, wanted to see if there was an easier way than I suspected, it goes off of the email they use, so you could rename all of the tips from that person if you edit them

[weary mist]

@fiery ridge Sure! Set up a Stream Perk (using the stream store), and they will be added to the redemption list. You then approve the redemptions as you play with that viewer, so you always know who is still in line to play 😃

[fiery ridge]

wow thanks a lot

will try it out

[pulsar gulch]

Hello

I'm not able to change the font or to do text settings on my " Followers Goal " bar

[dense jackal]

are you using chrome @pulsar gulch ?

[pulsar gulch]

yes

[dense jackal]

maybe someone on pc can help then, i’m on mobile currently

@weary mist @narrow coyote

[jade mortar]

Hello! I'm sorry if this has been asked already but I wasn't able to find an answer. I've been having trouble with my Chat Alerts Module. I have a simple welcome message set for new followers but whenever that happens it doesn't show the viewer username. I'm not sure how to use the variable for the username, I've tried ${user} but that didn't work. So how should I set it? Thanks in advance!

[unique robin]

Hello guys I have a big issue. 😦 Everything works good with xp;lit but I can't see the alerts, none of them. Can you help me?

[west gull]

what do you mean you can't see alerts?

@unique robin

[narrow coyote]

I'm at lunch at work, so I am on mobile right now, I can look at stuff when I get back to my desk

[safe kettle]

@tight harness ok ty

[unique robin]

@west gull exactly, it is so weird

everything work but the alerts. I tried to create a blank overlay and put only the alert on it but northing too

[lament blade]

how would I go about having a soundclip play when someone does a certain command? same for having a soundclip play for a notification

[narrow coyote]

If you are on the most recent version of xsplit, they have a known problem with their browesr source that has been causing problems for users

[weary mist]

⏫

[dry hare]

release build or PTR build?

[unique robin]

of course this happen only on xplit because on obs it works

[narrow coyote]

Most xsplit users have had to roll back to the previous release. Xsplit is aware of the problem, and are looking into it. I don't remember the version numbers off the top of my head, but if you search this discord for xsplit, should be able to find the previous posts about it

[unique robin]

oh thank you 😃

[narrow coyote]

[ebon forum]

3.2 should work when it comes to Xsplit. Got a report of overlays freezing after a gifted sub, refreshing works, but this is better than being borked completly 😄

[weary mist]

@jade mortar Let me look into that

[unique robin]

Do you guys know where I can find the older version?

[narrow coyote]

@pulsar gulch What problems were you having with the text on your follower goal? Testing this the font is changing fine for me, unless you are having an issue with a specific font

[weary mist]

@winter zenith or @ebon forum might know that answer @unique robin

[unique robin]

found it but still have the problem 😦

[narrow coyote]

Unfortunately, I am useless when it comes to xsplit, I just know that they have been having serious problems with their browser source

[winter zenith]

Here I am

@unique robin sorry let me read up a bit

[narrow coyote]

[winter zenith]

Okay but you didn't experience studders/freezes mid animation?

[narrow coyote]

@jade mortar try using just {user} in the chat alert message

[jade mortar]

Thank you @narrow coyote and @weary mist. I'll try that out during my next stream and I'll let you know if anything goes wrong. Cheers!

[weary mist]

👍

[narrow coyote]

@lament blade You could create a sound effect store item and have that in your command. For example, if you have a redemption item DankSound you could make a command that has a response of ${redeem DankSound}

[lament blade]

thank you! @narrow coyote

[narrow coyote]

[lament blade]

is there any way to stop the bot from responding when they're redeemed

like - ModeratorVerifiedStreamElements: @SparklingWrackspurt you successfully redeemed Nosey for 0 nargles.

[narrow coyote]

I am not sure if you can hide the redemption notification from the chat. For a custom command, you can go into the advanced settings, and change the "how should the bot send the message" and you can change this to whisper, but it still might show the redemption message

It looks like it has been mentioned in this idea post https://streamelements.helprace.com/i191-allow-more-customization-to-default-commands

[ebon forum]

@unique robin Xsplit version 3.2 clean install will work with alerts. Confirmed here, no freezes outside of gifted subs.

[noble flare]

Gu

Hi

How do i use the overlays?

[narrow coyote]

You can start by picking and generating premade overlays with the themes https://streamelements.com/dashboard/themes or you can go to https://streamelements.com/dashboard/overlays and create a blank overlay

[noble flare]

I did that

[narrow coyote]

once you have an overlay configured, you can then add it to your broadcasting software

!add

[nocturne pelican]

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[noble flare]

I use mac lel

[narrow coyote]

ok, so download OBS for mac

[ebon forum]

It is the same on OSX, just download OBS Studio for OSX and be happy. 90% of settings are the same

[hushed quail]

https://obsproject.com/download

[noble flare]

Okay so the settings are the same

No i got the program

Thing is i didnt know how to use it

But ty guys

[ebon forum]

well there are great guides on OBS, half an hour on youtube should get you up&running.

[noble flare]

Okay thank man❤️

[hushed quail]

https://strms.net/welcome

This may help.

[noble flare]

Ty

[grizzled sail]

Not sure if this is where I should ask since it's a question about Ground Control but my media keys aren't working as hotkeys for pausing/playing or skipping tracks. I've tried rebinding them in the settings and my keyboard (corsair k70) is up to date

[ebon forum]

@grizzled sail this will be fixed with the next GroundControl update. Due to changes to MediaShare the mediakeys are not working right now.

[grizzled sail]

got it, thanks!

[dawn venture]

can anyone help me with a question

[weary mist]

only if you ask the question @dawn venture

[dawn venture]

I added the kappagen widget for stream elements for the emoji explosion. They work form Followers, Subs, Hosts, Raids but not for cheers

when I use the test feature option it shows up on the url page, just not in OBS

[weary mist]

Hmmm, so something is stopping the images from showing up. I do know that the cheer's one use the actual cheer image

[dawn venture]

I am trying to use the Kappagen widget feature that rains down emojis. It works for every type of alert but cheers

on cheers it shows it exploding and raining down on the web page but it doesn't come thru on obs. I want to use the feature it is there as an option.

I'm trying to figure out how to get it to show like its supposed to

[weary mist]

yes, you don't need to explain it twice

I got that from the first time you said it

[dawn venture]

do you have a solution?

[weary mist]

The cheer ones are a bit different than normal because they use the actual image twitch has assigned. Sometimes those are blocked by anti-virus softwares

[dawn venture]

if that were the case then none of them should work

[weary mist]

I have had that same situation when testing from work and testing from home

Work didn't allow the connection to twitch, so I didn't get any cheer emote images

But everything else worked fine

The cheermote images come from a difference source that some programs don't like

[dawn venture]

another thing that I notice is that the emojis that show up in the emulator are not the same ones that show up in obs which is fine

but I'm not getting any type of program conflict and I'm at home

is there anything I can do to resolve this?

[weary mist]

I am working on that

it takes more than a few minutes to test things and see what is wrong

@dawn venture just to verify, are you using OBS classic or OBS Studio

[dawn venture]

I'm using OBS Studio 20.1.3

[weary mist]

ok, thanks

[dawn venture]

np

[tight harness]

21.1.0 is the latest I believe 😃

Cheer kappagen events use the emotes used in the cheer message rather than the ones you set, that's normal

[dark patio]

I need help with whitelist section when i add link to that section and says success added to filter but when i go back into the whitelist does not show whats been added ?

[narrow coyote]

did you hit enter after you entered the URL?

after you enter the URL, hit the enter key, should look like this

once you see them added there, press submit

[dark patio]

do i put all the url or only the part you need

[narrow coyote]

not sure I follow, what are you trying to whitelist?

[normal igloo]

@dark patio only the part you need so like https://clips.twitch.tv/

i' just did it https://i.gyazo.com/8969ee72c5807e665aedcf2f177ccb8e.png

[dark patio]

thats what i put in but nothing

[vague cloak]

can you change the name of the streamelements bot in ur twitch channel

[nocturne pelican]

@vague cloak Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• Create a twitch account for the name you want to use
• Ground Control app must be running

Steps to enable custom name

1. Sign in to https://twitch.tv with the bot account
2. Install and run Ground Control (!gc for download)
3. Visit https://twitchapps.com/tmi/ and generate an oAUTH token
4. Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account
5. Restart Ground Control (custom name may take a few minutes to take effect)

[vague cloak]

thanks so much

[narrow coyote]

@dark patio did you hit your enter key after entering the URL?

@vague cloak no problem, let us know if you have any questions, or issues with the process

[vague cloak]

is there any programmable commands or normal commands that you can setup with fortnite

like a win counter or something

or games played that day

[narrow coyote]

you could create a win/death counter, there is an example of this in #command-share

you could take that template and apply it to games played, wins, death, anything with a count really

[vital garden]

HELLO. I HAVE PROBLEM. WHENEVER I TYPE A COMMAND IN A FRIENDS CHAT I GET NO RESPONSE. WHEN I SWITCH TO MY 2ND ACCOUNT I CAN SEE THE RESPONSE JUST FINE. THE BOT IS NOT BANNED ON MY ORIGINAL ACCOUNT. ANYONE KNOW WHAT THIS COULD BE?

[narrow coyote]

No need to yell

[winter zenith]

^

[vital garden]

DIDNT KNOW YOU COULD HEAR ME

SORRY

[winter zenith]

whats the account NAME of the streamer you are talking about?

[narrow coyote]

sounds like the bot is being ignored

[vital garden]

JAYVSGALAXY

[weary mist]

try /unignore StreamElements

put that command into twitch chat, hit enter

[narrow coyote]

/unignore <name>

@weary mist too quick for me

[inland estuary]

So once I have an overlay link, what do I put it into OBS as?

[vital garden]

Thank you! sorry for "yelling" its jus how i type

[nocturne pelican]

@inland estuary To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[vital garden]

Thanks again! =]

[weary mist]

👍

[narrow coyote]

[winter zenith]

[inland estuary]

Ty!

Any way I can get rid of the facecam part though?

[tidal swallow]

Is there a way to set up a command so that it only plays a sound clip and doesn't actually post in chat?

[weary mist]

of course

go into the editor and either hide or delete the widget @inland estuary

@tidal swallow as far as I know, there is no way to set that up right now.

[tidal swallow]

Aw lame.

[winter zenith]

uhm you can do it wit Soundeffect I think

[inland estuary]

ok

[winter zenith]

and only make them optainable via Store

[weary mist]

it still gives a message

[winter zenith]

oh

[weary mist]

ohhh

[narrow coyote]

@tidal swallow There is an idea that mentions adding something like this https://streamelements.helprace.com/i191-allow-more-customization-to-default-commands

[winter zenith]

[weary mist]

because he wants it accessable via command

[normal igloo]

@narrow coyote i fix it for @dark patio him not not do enter

[misty void]

Hello, im trying to see if someone can help me, im trying to see how to properly add a backup playlist in streamelements, when i post the url in the music section it said it cannot be added

[weary mist]

@misty void 99% there is a field on the settings page that is empty

[tidal swallow]

What's soundeffect?

[weary mist]

get a value in all the fields, and it will save

[misty void]

@weary mist what do you mean?

[narrow coyote]

@OMGITSJAMESPLAY#0489

[weary mist]

@tidal swallow Through the stream store, there is the option for sound effects. You can create one there, and have it only redeemable through the store, which will not cause a chat alert. But if you make it redeemable via command, it will have a chat alert

@misty void the page will autosave

[tidal swallow]

Hm, not really what I'm looking for. Trying to give subscribers personalized commands so store wouldn't really be ideal. Thanks anyway, though.

[misty void]

so how do i fix it?

[weary mist]

@tidal swallow that is something we have been requested on our Ideas page. you could go there, upvote it, and you will get notified when we start progress/release it 😃

[tidal swallow]

The ideas page someone sent isn't really what I want either. Do you have a link to a better one?

[weary mist]

@misty void start at the top of the settings page. If there is an empty text field, put in a value to fix it. Once they are all full, you will see a little saved dialog pop up. That is when you know it is working

@tidal swallow I can look

[misty void]

@weary mist ok ill try that

[weary mist]

@tidal swallow this is the one you want: https://streamelements.helprace.com/i485-option-to-set-a-command-to-be-limited-to-certain-users

with this feature, you will be able to limit certain commands created to just one or more users

[misty void]

it worked you are a genius!

[tidal swallow]

Okay, but what about making the command a sound clip? I'm not seeing anything about that. I can make commands just usable by subs now, so I don't really need this exactly.

[weary mist]

The store already does that part

The stream store allows you to put in sound clips, and you can make a command out of the stream store item

its more we provide certain parts of what you want, and the other parts just need to be created

[tidal swallow]

I'll go take a look.

If it's on my store, won't anyone be able to just see it and use it, though?

[weary mist]

It depends. If we can get it so commands are user specific, it should be simple to then turn that code onto the store items. We just need people to show that its something thats wanted right now

this one can go along with it: https://streamelements.helprace.com/i184-more-stream-store-redemption-limit-options

@tidal swallow

[tidal swallow]

Eh, this really isn't going to work. I put in my own idea on the site.

Thanks for the help.

[narrow coyote]

if you posted an idea, you should share the link in #💭︱feedback-and-ideas

[short harness]

Does streamelements have donations text to speech?

[narrow coyote]

yes, you just need to enable it

[tidal swallow]

Thanks for the tip @narrow coyote !

[short harness]

Thanks any idea where it is located to enable?

[narrow coyote]

in the alert widget, click the gear next to donations alert, you will see this in there

[short harness]

Ty

[narrow coyote]

[icy dagger]

media request is not working for me at all 😦

I have the overlay open, and added the widget but when I click on the show on stream button it does not detect it

[clever void]

Is there a support agent online?

[brave lintel]

@proud pumice I uninstalled and reinstalled Covenant Eyes, and all the issues are resolved. So it was some glitch in that program, and not on your end

[weary mist]

@clever void, if you tag <@&382267076632379392> AND ask the question, someone will answer ;)

@icy dagger I'm not home, so I can't test, but @clever mango might be able to point you in the right direction

[tight harness]

@strong mason#7807 Thank you very much for the update 😃

[indigo roost]

@tight harness No, it won't even put them into the queue, from the setting the links should work, and have worked, I didn't change anything.

[tight harness]

Hmm?

[clever mango]

@icy dagger Where are you not seeing it? Overlay editor? OBS? Are both of these open?

[icy dagger]

I am not using OBS, using Xsplit and when I click on Show on stream, it does not play on the overlay editor like in the tutorial video, even when I launch the overlay, it says it doesn't detect the active widget

[clever mango]

And what is happening after it says it can't detect the active widget?

There is an open issue we're trying to diagnose which is why I'm asking these questions. We're attempting to replicate the issue.

[proud pumice]

What is that program?

[icy dagger]

it just goes back to playing the video on the media request main screen

where the queue and stuff is

[clever mango]

Ok, have you had the default streamelements tutorial video begin playing randomly at all?

[icy dagger]

I tried it with the default tutorial vid and a random vid in youtube with no avail

[clever mango]

Ok, so the widget has not worked at all yet for you?

[icy dagger]

yes, not at all

[clever mango]

Thank you. I don't have an answer or solution for you right now as we're trying to diagnose what is happening but please check in with us tomorrow about this.

[icy dagger]

ok thanks

[stuck hamlet]

Can you try removing the widget from your overlays, hitting save, refreshing the page and adding the widget back? Then hitting the "show on stream" button @icy dagger

[gray steppe]

had a question about how viewrs earn points

wasnt sure if it was by them being active viewers, like watching the stream, or if anyone who simply visited the webpage got points for the time im live?

curious how that works and if its required to have the stream playing

[weary mist]

They have to be showing your viewer list, every 10 minutes. They have to be there at least 10 minutes

[gray steppe]

points being the currency for giveaways and such

kk thats what i thought, so not required to have it playing. ❤ ty

[weary mist]

Twitch doesn't give us a way to detect if they're actually playing the video or not

[gray steppe]

curious if theres a system out there for that tho

oh

figured as much, iv googled and coudlnt find anything

[icy dagger]

@stuck hamlet, I have removed it and readded it like 5 times already and still nothing

[stuck hamlet]

Alright, I will have a look

Is your Twitch channel "KanzaTV"

[icy dagger]

Kanza_TV

[clever mango]

Which browser are you using @icy dagger ? And version # if you know it

[stuck hamlet]

https://www.onslaught.ca/s/vmiAd3vb.png

I got to work now

go ahead and try yourself

[icy dagger]

@clever mango I am using Firefox, let me check the version

[stuck hamlet]

let me know the result

[icy dagger]

sweet, I'll check it out

Must be something in firefox because it's still not working

[clever mango]

I'm trying FF now

[stuck hamlet]

Can you refresh all the StreamElements pages your on?

[icy dagger]

it's firefoz v 59.0.2

[stuck hamlet]

And do you have any addons?

they really shouldn't matter

but maybe

[clever mango]

Hmm It's working here in FF

[icy dagger]

still nothing, don't know what it could be

[clever mango]

ok, refresh your editor and free F12

[icy dagger]

ok done

[clever mango]

click on console at the top and look for any errors when you send the video to the editor

[icy dagger]

The connection to wss://realtime.streamelements.com/socket.io/?EIO=3&transport=websocket was interrupted while the page was loading.

[clever mango]

Ok thanks. We'll look into it further here and have the devs take a look into this tomorrow.

Sorry about the tech difficulties and thanks for your help!

[icy dagger]

thanks

[stuck hamlet]

I'll love for you to open the overlay in a new tab, and see if i send it, if it shows up for you

[icy dagger]

ok

I opened it

[stuck hamlet]

Is it there?

[icy dagger]

nope, it says errors on the console again

Firefox can’t establish a connection to the server at wss://realtime.streamelements.com/socket.io/?EIO=3&transport=websocket.
59ba90de-7e1f-481e-aac1-3267193ec561:164:43
The connection to wss://realtime.streamelements.com/socket.io/?EIO=3&transport=websocket was interrupted while the page was loading.
59ba90de-7e1f-481e-aac1-3267193ec561:164:43
Firefox can’t establish a connection to the server at wss://realtime.streamelements.com/socket.io/?EIO=3&transport=websocket.

tried it on chrome, same thing

[stuck hamlet]

Alright, this leads me to believe it would have to be your connection. but we'll have to wait for the devs tomorrow, as terra mentioned.

Unless you feel like pulling it up on your phone

[icy dagger]

I'm gonna look into it further

[calm arch]

Hey, I was streaming earlier today and someone sent a donation but it didn’t trigger the alert and it doesn’t show in my dashboard

[weary mist]

im looking right now

@calm arch when this person sent you a tip, did the money end up in your paypal account?

[calm arch]

It’s pending in my account @weary mist

[icy dagger]

@stuck hamlet it suddenly started working

[stuck hamlet]

[icy dagger]

and it wasn't me cause I did nothing

[stuck hamlet]

Neither did we

its the magic of the gods

[weary mist]

@calm arch that is the reason. Until its complete, the API doesn't send a notification to us

[calm arch]

Oh okay was making sure

[icy dagger]

the weird thing is, it works on the editor but it doesn't when you launch the overlay XD

[sage wolf]

Is it normal to try clearing the backup playlist URL from media request and it just reverting back to filled?

[solid sun]

Hello, I'm attempting to setup stream elements, because my friend BobCalvery recommended it. So.... How do I? I'm kind off mind-boggled on this. Thanks 😃

Nevermind, I've looked into it, and figured it out!

[slow dragon]

Good evening, I am trying to turn on my song request chat command and it says it is controlled by the module settings, but it is not listed in my modules. Anyone able to help?

[pine hemlock]

https://www.cuda.live/s/fq9748te.png

Located on: https://streamelements.com/dashboard/mediarequest/general

[slow dragon]

Now I feel I missed something soooo easy to find..... I do appreciate it

[pine hemlock]

@sage wolf Make sure there are no blank fields anywhere in the media request settings

[carmine abyss]

Hey team was wondering if the update for gound control has hit yet as i still cannot control my music through it with the hot keys

[narrow coyote]

It has not, when it does it will be shouted about in #announcements

[graceful star]

Quick question, is there a way to disable SE from sending a notification on the chatbox when people redeem their points for sounds?

[pine hemlock]

@graceful star To my knowledge, no

[graceful star]

Hmm

[narrow coyote]

There was a post on the idea page, but I am having trouble getting to it

[elder pasture]

So when I copy my overlay link into OBS it shows everything but the box that's supposed to be around my webcam...anyone know why that could be?

[narrow coyote]

Open the overlay in the overlay editor, and ensure the webcam is not hidden in the layers, it is most likely marked as not visible

[elder pasture]

yup that was it thanks 😃

[narrow coyote]

[elder pasture]

now to get it to match the exact size of my camera...unless there's a way to get the exact size dimensions from obs

[narrow coyote]

you should resize the camera in OBS to fit the frame

Once you add the video capture source in OBS, when the source is active, you will see a red box around it with control points, you can click and drag it to the size to fit the overlay frame

[digital olive]

hey! where is the option to part the streamelements bot from my channel?

[tight harness]

On the right of the dashboard page

[elder pasture]

this is so much better than what i was using before

do you have to manually put in the top tip then tho when it happens?

[tight harness]

No, it's automatic

[elder pasture]

hmm when i emulate tip it just goes into the recent donation not the top tip part of the overlay

[tight harness]

What did you set your top tip widget to? Session, weekly, monthly or all-time?

[summer birch]

so after i add the alerts to my overlay on elgato, how do i activate it?

[elder pasture]

it is set to session

[tight harness]

@elder pasture Session means current stream only, was that intentional?

[elder pasture]

oh so it just won't work for testing, i actually have to be streaming to see it

[tight harness]

@summer birch Elgato? We don't have any Elgato integration yet

@elder pasture Set it to something other than session and it'll update if you have tip data, yeah

Just tested it

Right, time for me to sleep, it's almost 3 AM here

[pine hemlock]

Only 10pm but i have to be up at 5am

xd

story of my life.

[proper salmon]

Is there a way to get the Twitch chat widget overlay to not clear the chat history with scene changes in OBS?

[narrow coyote]

I think the only way to do that would be to have it in an overlay that does not have it set to shutdown when not visible

so if you have it in an overlay it alerts or other noise makers, you could separate these. You would have your noise makers in one overlay so you can have it set to shutdown source when not visible, and then your chat widget, and other widgets that dont have sound in a second overlay and this would be set to not shutdown the source. This way it will always be connected to the chat, even when you change scenes

[dry hare]

That’s something for #💭︱feedback-and-ideas @proper salmon

Definitely. Persistent chat across overlays

If it’s possible

if

[narrow coyote]

It would be better for OBS to make it so you could set a browser source to be muted when not visible. That would take case of this, and scene transitions

[proper salmon]

Definitely

[clever mango]

😏

[lament blade]

Hey, I have a Q about streamelements overlay command is it cool if someone could help me?

[narrow coyote]

Ask away

[lament blade]

Hey, on the alert section. What is the line I have to write to say that 'X' gifted a sub to 'Y'? {name} is the name of the person but how do I write that command??

[narrow coyote]

For what, the chat alert module?

[lament blade]

Yeah the AlertBox widget... on the subscriber section.... add a new variation, gift variation to show who gifted the sub to who

[narrow coyote]

There is already a variation for this

[lament blade]

Thank you, I accidently deleted that hehe

[narrow coyote]

no problem

[round geyser]

Was just using the random.chatter for a command, and i'm getting this:

Any solution to that?

(there's deffo chatters)

[narrow coyote]

When was the last time you used this command? Twitch chat list servers have been having problems the past few days

[round geyser]

Just now, was running it in an active chat

[narrow coyote]

I guess I should have asked when was the last time you saw this command work?

[round geyser]

Oh, i haven't. I literally just created the command, and deleted it again because it didn't work.

[narrow coyote]

I think this is going to be related to the problems twitch has been having with their chatter list servers.

[round geyser]

Gotcha. I'll just wait it out and create the command at another time. Thanks for the heads up.

[narrow coyote]

no problem, you can check up on the twitch servers at https://twitchstatus.com/

[stone spire]

is there anyway to find the date of your first stream?

[marsh mango]

My !so command just up and stopped working can anyone help me with that??

[young pebble]

Can someone help me set the resolution down from 1080 to 1050 for a premade overlay?

nvm

[royal quarry]

Sorry to bug you guys but I'm having a weird issue that I'm quite sure is setting related

I haven't changed any settings in StreamEle, or OBS, but today for some reason all my alerts echo, it wasn't doing this last night. Is there a way I can remedy this? Obviously it's very bothersome for my stream 😛

I've ensured that I do not have duplicate alert boxes on the overlay, and the stream elements sound is muted, only getting sound through OBS, however for every alert the sound echoes now. This has changed overnight. o_O

[lament blade]

when will the chatstats work again for people who change their name?

[clever mango]

https://stats.streamelements.com/c/kakumei 😃

[royal quarry]

Any ideas about my sound issue? I'm trying to troubleshoot as we speak, it simply plays twice.

[lament blade]

why does it works now? Oo but i still cant change the settings @clever mango

and the topchatters list is very old, all these people who stay in the list i didnt see since over 6 months in my chat

[clever mango]

@lament blade Because I migrated your old stats to your new channel. The settings are disabled right now. The stats are old because nothing has been collected under the new name. Stats are now being recorded again for your channel.

[lament blade]

ok and why are the settings disabled? ^^

[clever mango]

It's still being worked on. When it's finished, users will be able to change their settings.

@royal quarry Are you sure that all overlays in your streaming software are shutting down when not visible?

Is the overlay editor open?

[royal quarry]

No even earlier tonight while I was streaming, that's how I discovered it. Now I'm trying to fix it but I can't ... very bizarre issue.

I haven't changed any settings at all.

[lament blade]

oh ok, thought thats a bug too cause of the namehange. is it possible to reset the stats page to complete 0 @clever mango ?

[clever mango]

Please check all of your browser sources in all scenes to make sure they all have the bottom box checked https://i.imgur.com/6bWXxjR.png

[royal quarry]

Yep it's done on all of them, I have all streams and otherwise all audio sources muted aside from obs and the sound echos, ONLY for alerts

[clever mango]

@lament blade I will ask and get back to you

[royal quarry]

I don't have duplicate copies of the alert box in my overlay, so not sure what's causing it. Even with the sound muted it echoes in OBS.

[clever mango]

sound muted where?

[lusty yacht]

What’s the limit on the backup playlist?

[royal quarry]

Any video sources

[clever mango]

There isn't one @lusty yacht

If you mute OBS do you hear the alert sound?

[royal quarry]

Testing the alert box sounds in overlays with obs closed, there is no echo.

I open OBS, mute the sound for the streamEle editor and the sound plays twice about 1 second apart on OBS

[clever mango]

Mute the browser tab

and try again

[royal quarry]

It still plays twice

[clever mango]

there are multiple alertboxes running then

in OBS

[royal quarry]

I only have one open scene

and only one alert box in my overlay

[clever mango]

you only have one scene?

[royal quarry]

I only have one open scene

I'm not using studio mode

Like I said earlier, this changed overnight, I have never had this problem before. I have changed no settings in the past 48 hours that would affect this.

Dying to fix it... can't really stream otherwise

The sound alert plays twice, and only when OBS is open, it's weird as hell.

[clever mango]

check every scene

every source in every scene

there has to be an overlay that doesn't have shut down source when not visible checked

https://i.imgur.com/6bWXxjR.png

[royal quarry]

They're all checked off

[clever mango]

have you restarted OBS?

[royal quarry]

Yes, restarted OBS, my PC, logged in and out of stream elements, logged in and out of twitch, removed overlay URL and re-added, deleted alert box and re-added. Running out of variables here

It doesn't make any sense

[clever mango]

go to scene collection > export and paste the .json file here

[royal quarry]

It appears to be working normally in some scenes and not in others. However I managed to fix it in one sec by removing and adding a diff alert box.

I feel like I'm being trolled by OBS at this point

@clever mango I have absolutely no clue what's going on, I haven't even changed anything with the scene but the problem stopped

Are you guys messing with me? o_O

[lusty yacht]

Any eta on the scrolling up being broken on text? It’s stuck on scrolling left lol

[proper salmon]

Does the countdown widget have a set highest counter it can reach? Doesn't seem to be calculating the time to a date correctly.

[clever mango]

@lusty yacht as soon as possible

@proper salmon a fix for that should be deploying in the next couple days

[gray spoke]

I was just wondering but when I set up the follower goal and tip goal, it's already partially filled (Like 10/20). How do I change it back to Zero?

[old fern]

Is it possible for me to remove myself and Streamelements bot from this leaderboard panel?

[vital wyvern]

@old fern if you go to our website www.streamelements.com you can add your username to the ignored users under the Loyalty Settings

and after this you can remove your username from the leaderboard by clicking the garbage can with an X in it 😃

[old fern]

It's not the points-leaderboard, it's the top chatters leaderboard

I can't find anything to change it

[atomic hollow]

hey @old fern

its not possible to remove users from the chatters list

[old fern]

Ah, okay, thank you

[timid yacht]

Guys and Gals, is there a Polls command kinda like nightbots on SE?

[atomic hollow]

@timid yacht not yet, you can upvote it in our ideas form

https://strms.net/ideas

[noble flare]

How to fix this guys

[atomic hollow]

set the browser source resolution to 1920X1080

[noble flare]

But

This happens

[atomic hollow]

thats because you are on 720P

[noble flare]

How to fix that

[atomic hollow]

!res

[nocturne pelican]

The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

[noble flare]

Oh

Hi ty bro

[atomic hollow]

sure

[worn cradle]

im maakiung my own custom overlay and i have a new follower image and i want the text to display over that image, how do i do that?

[gentle imp]

check options on alert

sec, let me make a ss for u

[worn cradle]

mk

[gentle imp]

alert box > follower alert >then first option

[worn cradle]

but then this happens

[gentle imp]

go to text > advanced > play around with values 😉

on the same follower alert

it will show u text box size on the fly, easy to setup

[worn cradle]

Hmm its not moving it

oh its not 1-10

its actualy like an x and y

[gentle imp]

u can set them here, test follower alert so u see it better

you are controlling the text box size and position

[weary terrace]

is there a way to get a link to the current media playlist?

[tight harness]

In the Media Request settings it gives you a field to put the Backup Playlist link

[weary terrace]

thx

[tight harness]

Or do you mean requesting an individual song?

[weary terrace]

ok so my idea was to create a !playlist command for the public so they can see which songs are in the list

[tight harness]

!songqueue does that

[gentle imp]

https://streamelements.com/neospykx/mediarequest it's here

[tight harness]

You can edit it to have an alias of !playlist as well

[weary terrace]

ok

[steady monolith]

Hi guys, is there a way to make a command spit out a social media list?

[dense jackal]

thru chat or website? @steady monolith

[steady monolith]

through chat, lets say a viewer typed in !socail

and it spat my social sites

in a neat list 😛

[dense jackal]

no i mean you can create the command

thru your chat

or on the website

[steady monolith]

ohhhh

lol

well I'm trying through the website, but dont know how to put it into a list

:/

[dense jackal]

on the website you can go to chat commands and hit new command, name it social then add all your social links to the response

[steady monolith]

would that output into a list though?

or would it be best to put a ; between each one?

[dense jackal]

i’m confused by what you mean by a list, it would list whatever you typed in the response, and you could put like | or ; between them

[steady monolith]

one shall try and see if it poops out correctly

[tight harness]

I think you mean so it posts them 1 link per line, that's not possible because there's no line break in Twitch chat

[steady monolith]

hmmm, i guess i could be wrong then but I'm pretty sure Shrouds social posts in separate lines

[steady monolith]

how do you edit a command? guess i have to do it through chat yeh?

[tight harness]

Are you the streamer or a mod?

[steady monolith]

nevermind

i founds it, a streamer 😛

[tight harness]

Ahh, yeah through the site, Chat Commands 😛

[steady monolith]

yeah didnt see the scroll bar at the bottom 😆

Guess thats the best im gonna get @tight harness ?

[tight harness]

Ahh yeah no problem, it happens 😄

Yeah

[steady monolith]

😰

[sly folio]

are there no shortlinks in SE?

[tight harness]

Anyone can make shortlinks, use a site which does it 😃

[sly folio]

which would probably help with the newline problem 😄

sorry, instant dev mode there 😄

[steady monolith]

@tight harness is the response in the chat command edit, HTML friendly?

[tight harness]

It's essentially a message going into Twitch chat, if you type HTML into Twitch chat it doesn't do anything right?

[steady monolith]

i'll try something

[normal igloo]

What would be the best way to set up timers I did have it on for 15 minutes and 15 Chat lines But it will post every single one at the same time

[steady monolith]

not possible @tight harness

[winter zenith]

@normal igloo I set them up with diffrent times and Chatlines so its rare that they appear all at once

[polar marlin]

Hello how do I add a on screen custom text counter?

[winter zenith]

lets say Donations 30min 20Chatlines, Social media 15min 20 Chatlines, StreamElements store shout out 30minuts 30 Chatlines

@polar marlin what do you mean with text counter? Like wins and deaths?

[polar marlin]

Yes

I need one that say chicken dinner#

Then the counter

[gentle imp]

we have it to show on chat not screen

[winter zenith]

But I think its on the Idea's board... if not would be cool to add it in #💭︱feedback-and-ideas

[fierce trench]

is anyone here for help?

[winter zenith]

ALWAYS 😄

we are here for you 24/7 (most of the time )

[fierce trench]

is their anyway i can turn the stream elements link into a file

its forcing me to use obs wich is making my stream bad

[winter zenith]

what do you mean by "file" ?

[gentle imp]

you can use OBS or Xsplit

[winter zenith]

If you are not streaming with OBS what do you want to use instead? 😃

[fierce trench]

i use a nividia gtx 1060 wich has a recording system in it to add an overlay to it you need it as a file

[winter zenith]

oh but the NVIDEA thing doesnt support weboverlays

[gentle imp]

^

[fierce trench]

oof

[winter zenith]

so if you get a follow you dont see it on stream

[fierce trench]

obs makes my stream 4 fps

[winter zenith]

because there is no way for alerts

[atomic hollow]

@undone cairn you can type in German here

[winter zenith]

how did you set up you stream 😃

[undone cairn]

Hi everyone. is someone here who speaks german and can help me with the alerts?

[atomic hollow]

@winter zenith can help

[winter zenith]

Oh ein deutscher?

[fierce trench]

on waht obs?

[winter zenith]

immer her damit :3

@fierce trench are you encoding with x264 or your Graphics card for example?

or do you have many overlays not just one?

[undone cairn]

ok also mein problem ist ich hab immer noch den Bit alert drin und bekomm den einfach nicht raus und der alert ist so laut das ich starke kopfschmerzen bekomme

[winter zenith]

whats your hardware specs?

[fierce trench]

ive watched some videos and their saying for stronger u use nvenc so i use the x264

[winter zenith]

Oh je das klingt echt ungeil... heißt du willst gar keinen Alert für Bits?

[undone cairn]

nein

ja

ich mein ich will kein alert

[narrow coyote]

You only want to use x264 if you have a CPU that can handle it

[winter zenith]

aber für doe anderen schon? 😃

[fierce trench]

oh so use nvenc

[undone cairn]

für donations etc hab ich alles on point aber für alerts nicht

[narrow coyote]

Well, what is your CPU? If you are getting 4fps sounds like you might want to try nvenc

[winter zenith]

@undone cairn ok so im Overlay Editor kannst du das Alertbox widget anklicken

[narrow coyote]

Nvenc is that same type of encoding you would get with shadowplay and GeForce experience

[fierce trench]

i5-7600k cpu @ 3.80GHz

[winter zenith]

da kannst du auswählen ob du eben nur Donataions/follows ETC haben willst

da kannst du einfach das Cheers ding ab hackerln

[undone cairn]

ja mom probiere es gerade

[fierce trench]

?

[gentle imp]

@fierce trench take a look here for some help regarding settings https://stream.twitch.tv/encoding/

but go with nvenc not x264

[narrow coyote]

Yeah, try nvenc, i5 is not the best for real-time encoding

[fierce trench]

ok

[gentle imp]

NVENC = same thing you were using for streaming

that's what Nvidia software offers 😃

[undone cairn]

also ich hab sogar alle overlays gelöscht und hab immer noch den sound <.<

[fierce trench]

k

[winter zenith]

okay klär mich mal auf du verwendest StreamElements oder nicht?

[gentle imp]

make sure you don't use more than 80% of your upload speed on bitrate

[winter zenith]

hast du das overlay auch aus OBS genommen?

[undone cairn]

ja

[fierce trench]

ill see how it goes now

[winter zenith]

dann gibt es physicalisch keinen weg mehr wie du das hören solltest wenn du alle overlays geöscht hast, und OBS das overlay in jeder scene entfernt hast

Ich behaupte mal das ist technisch unmöglich xD

[undone cairn]

ich habe stream elements benutzt aber bin zu streamlabsobs geswitcht weil es für mich mehr futures hatte aber der sound von stream elements ist korioser weise immer noch drin

[winter zenith]

bist du sicher das es StreamELements und nicht StreamLabs ist?

[undone cairn]

Ja.

[fierce trench]

its still like 4 fps

[winter zenith]

zeig mir mal bitte nen screenshot von der szene. und visual alert kommt nicht?
(schlies auch bitte mal deinen browser)

es sollte dann absolut unmöglich sein das der StreamElements sound zuhören ist und wenn liegt es daran das SLOBS einen wierden Chach speicher hat

[undone cairn]

@winter zenith hast evtl teamviewer? wäre einfacher für mich

[gentle imp]

are you using an animated overlay @fierce trench

[winter zenith]

Bin auf arbeit und helfe hier nur zum spaß aus 😃

[gentle imp]

if so I advise against it, they require a good cpu

[winter zenith]

also kann ich gerade nicht

[undone cairn]

achso

emm du brauchst ein screnshot vom alert box?

oder was genau

sry bin neu im geschäft 😄

[winter zenith]

einfach von deinen SLOBS

die szene in der du meinst das Cheer widget zu hören

[ebon forum]

ich kann in 15min oder so nachsehen^^

[winter zenith]

Oder Cryonic zaubert jup 😃

[fierce trench]

yes

im using a blue one

[winter zenith]

der hat mehr zeit als ich und spricht auch deutsch 😃

[fierce trench]

ok

il change it

[undone cairn]

lol sry

[ebon forum]

@fierce trench wait before you change settings and overlays. first: find out your CPU usage via task manager

@undone cairn hast du noch bissl Zeit? ich futtere hier noch rippchen und bin komplett vertieft 😄

@undone cairn wir machen das schon ordentlich

[fierce trench]

i was in super themes

[undone cairn]

alles klar

[fierce trench]

is that why

[winter zenith]

ja wart mal besser auf cryonic ❤

[fierce trench]

btw my cpu usage was 99 when streaming

[undone cairn]

@winter zenith trotzdem vielen dank sry bin echt blond 😄

[atomic hollow]

danke 🇩🇪

[winter zenith]

@fierce trench if you are using an animated one it will take LOTS of CPU

better use a static one then

[fierce trench]

ok

[ebon forum]

@fierce trench well there is a start. open taskmanager and expand the OBS process, watch for the CPU usage of the cef-boostrap part of it

this will tell you how much the overlay is taking

[winter zenith]

@undone cairn kein ding würde ja sagen bis zum nächsten mal aber leider verlässt du uns ja v_v

[undone cairn]

@winter zenith ich hatte nie vor euch zu verlassen aber meine ganzen kumpels hatten Streamlabs und konnten mir damit besser zu helfen zu streamen. weil ich der einzige war der StreamElements benutzt hatte und echt 0 ahnung davon hatte karm mir das dann recht die hilfe anzunehmen sry =/

[winter zenith]

das ist dein problem?! Oh junge sobald Cryonic mit seinen sexy rippchen fertig ist glaube ich dich bald wieder bei uns begrüssen zu dürfen 😄

[ebon forum]

@undone cairn dafür haben wir doch den support mensch, hau uns bis alles steht und rennt 😃

[undone cairn]

ich hab bis verhin noch nichtmal euer Discord Widget gesehn xD

[winter zenith]

StreamElements kan manchmal bissl viel sen auf dem ersten blick aber es ist eine All in one lösung und erleichtert dir auf dauer so hart das leben. Ausserdem ist die user aktivity viel besser mit StreamElements weil wir viele coole features haben damit user im stream interagieren können 😃

[ebon forum]

jetzt weißte das. so, gib mir ma 2min, ich schaufel den tisch frei etc, komm dann rüber 😛

[winter zenith]

Cryonic bekehre diesen mann und mach sein leben einfacher @undone cairn du kannst uns dann später danken wenn alle deine freunde super neidisch sind auf deine geilen streams

[ebon forum]

[undone cairn]

haha @winter zenith danke 😄

[ebon forum]

so kurz wech

wo is der kollege mit dem i5 hin, das fliegt hier so

[winter zenith]

@undone cairn Neh ehrlich mal, Ich krieg kein geld um dir das zu sagen, aber seit ich StreamElements verwende ist mein Chat ON FIRE. leute sammeln Loyalty punkte ohne das ich ein doofes programm immer laufen haben muss, kaufen Items in meinen shop, könenn lustige videos requesten, ihre emojis springen im stream herum wenn im spiel nix passierten verzocken sie alles in den !slots es ist traumhaft und das alles passiert mit nur einem Bot/overlay/tipping und nicht mit 3 verschiedenen servicen

@fierce trench are you trying to use a static theme now?

[ebon forum]

@undone cairn so, dann wollen wir erstmal für ruhe sorgen. voice geht auch, kanal oder anruf?

[undone cairn]

wie du magst

kann dir auch mein ts geben

[marsh mango]

Need help with my !so command. It just stopped working out of no where I've tried to troubleshoot but it's not working.

[undone cairn]

aber du bist onstream muss ich den stream schließen?

[winter zenith]

@marsh mango what doese the !so do?

[marsh mango]

Its gives a shoutout in my stream to whoever activates the command

[ebon forum]

@undone cairn nah kein TS wir sind doch hier. on stream geht auch, ich bin da nicht scheu ^^

[undone cairn]

ja gut 😄 dann ruf mich mal an weil ich hab 0 ahnung von discord xD

[ebon forum]

@undone cairn mal sehen ob audioeinstellungen passen 😄

[gentle imp]

can u show us the command @marsh mango ?

[marsh mango]

Let me try

[gentle imp]

just the response 😃

[marsh mango]

I type !so and it doesn't activate

[winter zenith]

can you copy paste the "responds"

so we can check your variables?

[gentle imp]

it's caps, perhaps why?

its due to caps

edit it to !so instead or add the alias SO on the command

that was on your channel 😉

[marsh mango]

@winter zenith its straight from the shoutout template on site. I'll edit it then, thank you boss. I guess I just had a minor error in there that messed it up. Thanks @gentle imp

@winter zenith its straight from the shoutout template on site. I'll edit it then, thank you boss. I guess I just had a minor error in there that messed it up. Thanks @gentle imp

[atomic hollow]

@winter zenith its straight from the shoutout template on site. I'll edit it then, thank you boss. I guess I just had a minor error in there that messed it up. Thanks @gentle imp

[winter zenith]

@winter zenith its straight from the shoutout template on site. I'll edit it then, thank you boss. I guess I just had a minor error in there that messed it up. Thanks @gentle imp

[gentle imp]

w t f 😂

[atomic hollow]

@gentle imp wtf

combo breaker

[winter zenith]

^

[gentle imp]

[vagrant topaz]

the !pay command does not work automatically (loyalty points). How do I enable it?

[marsh mango]

How that happened we will never know.haha

[gentle imp]

what do u mean @vagrant topaz ?

there's no default pay command afaik 😃

[winter zenith]

its called !tip

[tight harness]

Or do they mean !give to give each other points? 🤔

[vagrant topaz]

Yes, give each other points

[dull elm]

everytime I have problem with the streamelements bot and his name. I have create the token an paste it in the right fiel. Shout the bot down and up and down again, and he has the name streamelements and not another, what shoul i do

[ebon forum]

@dull elm groundcontrol needs to be running for the bot to have the custom name active.

[dull elm]

its running

[fierce trench]

even with the static its really bad

[ebon forum]

@fierce trench did you look into the CPU usage of the cef-bootsrap process (part of the OBS process) in the taskmanager?

[fierce trench]

?

[ebon forum]

without that we can't figure our how much is our overlay using your CPU

[fierce trench]

mabye

[ebon forum]

@fierce trench please open the taskmanager, expand the OBS process and check the usage from all the parts. your i5 is fine for streaming, but most modern games will overload it even without the stream

[fierce trench]

k

[dull elm]

@ebon forum the groundcontrol is running

[weary terrace]

to change the bot name dont you have to make another twitch account with that bots name?

[narrow coyote]

yes you do

!rename

[nocturne pelican]

Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• Create a twitch account for the name you want to use
• Ground Control app must be running

Steps to enable custom name

1. Sign in to https://twitch.tv with the bot account
2. Install and run Ground Control (!gc for download)
3. Visit https://twitchapps.com/tmi/ and generate an oAUTH token
4. Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account
5. Restart Ground Control (custom name may take a few minutes to take effect)

[ebon forum]

@dull elm so does it take the token and does it work with the name?

[fierce trench]

https://gyazo.com/61ee52ac42d6607da6b1598cc97e65f3

[weary terrace]

thats probably what hes doing wrong

[ebon forum]

@narrow coyote actually you can use your own twitch account for the bot, it works, i have it set up like that so it uses my channel name 😄

[dull elm]

@ebon forum it has worked on Saturday and I didn't change anything of the settings

[ebon forum]

@fierce trench ok, 7% total which is absolutely fine. what game are you trying to capture and where do you get 4FPS?

[dull elm]

but now its not working

[fierce trench]

fortnite

[narrow coyote]

right, I get that, it really comes down to the oauth that you are using

[fierce trench]

on my stream

[ebon forum]

well fortnite should run like a charm on that rig

need all the details to find out what is going on

[fierce trench]

come watch it

u ll see

[dull elm]

@narrow coyote ok? What should i do next time?

[narrow coyote]

If it was working before, it would be expected to still work, as long as ground control is running

[dry prawn]

HEY guys!

Is the .webm sound bug fixed?

You know, the one that kept destroying my ears? 😄

I wanna go back to my old alert :]

[ivory aurora]

@hollow zinc hey could you help us out with setting up the loyalty system for our channel?

[hollow zinc]

Sure. @stuck hamlet

[ivory aurora]

Can I add you to a group chat?

[weary mist]

@ivory aurora you can set up all the loyalty right through this link: https://streamelements.com/dashboard/loyalty

[ivory aurora]

yeah, but it isn't quite working

...?

[narrow coyote]

What exactly is not working?

[ivory aurora]

After setting all of it up, it doesn't come up in the stream

[narrow coyote]

what do you mean when you say its not coming up in the stream?

[wooden silo]

Basically, i've named my currency and all the income that people get from following or hosting or being in the chat, but anon says that it is not showing up

[narrow coyote]

ok, but not showing up where? where are you looking and what are you expecting to show up? As people earn points they will show in your leaderboard, or you can see your points balance with chat commands !points is the default command

[wooden silo]

Don't worry, inputted the command wrong, sorry

[narrow coyote]

You can also create an alias for it, so people could use your custom currency name for the command as well

[wooden silo]

Ok, well thank you, thanks for the time

[narrow coyote]

[cold valley]

i got a donation from a mate, but he selected a rude name when doing so

ive removed the donation, but on my "recent donators" widget it keeps scrolling by

obviously i don't it there. any help anyone?

[gentle imp]

that is easy @cold valley

sec

[weary terrace]

I have a problem, when I go live my overlay is about 4 times bigger than my screen (1920x1080) what causes this?

[gentle imp]

@cold valley go here https://streamelements.com/dashboard/session and remove the donor

[narrow coyote]

sounds like your browser source settings might be wrong

what resolution do you have set in your browser source?

[weary terrace]

19020x1080

1920*

[narrow coyote]

can you post a screenshot of how it looks in your OBS preview?

[cold valley]

thanks very much @gentle imp

[gentle imp]

you're welcome 😃

[weary terrace]

thats what I see when i go live

[weary mist]

Have you pressed CTRL+F

that will fit the overlay to your OBS canvas

[narrow coyote]

what resolution did you create it as on the StreamElements site?

[weary terrace]

where do i hit ctrl+f? in obs?

[narrow coyote]

yeah, you would do that in OBS

[weary mist]

click your broswer source (only once), and hit CTRL+F

[weary terrace]

.....that fixed it

lol why is that even a thing

[weary mist]

Because not all sources are created equally

[naive topaz]

Hey SE helpers, I hope you're all doing well. I'm having a strange issue where my stream elements overlay sound effects are not playing, for things like subs, unless I refresh the page in Xsplit. Has anyone heard of this problem before?

[narrow coyote]

xsplit has a current known issue with browser sources in their latest release, it might be related to this

[naive topaz]

Damn. Are there any known workarounds?

[gentle imp]

yeah, revert to previous version

[narrow coyote]

rollback to the previous release

[gentle imp]

or use OBS 😄

[narrow coyote]

⤴

[gentle imp]

hehe but from Kiwa's experience rolling back solved it

[narrow coyote]

It might also be good to contact xsplit support, as you might be able to give them more info to help them fix the problem

[naive topaz]

Haha well I'm an Xsplit Elite, so I think I'm contractually obligated to hate obs

[weary mist]

lmao

[gentle imp]

😂

[weary mist]

At least contact the support for xsplit, they need people to work with them to be able to fix it for everyone 😃

[naive topaz]

Will do. I was hoping it was a simple SE fix before I started reverting program

thanks for your help

[ebon forum]

Xsplit deployed a patch recently, no idea if that fixed it. I tested for like 20min, worked for me (make sure you enable "keep source in memory" for every browser source)

[weary mist]

👍

[winter zenith]

and please go through the trouble and contact the XSplit support @naive topaz

They need all the data they can get to find the bug from 3.3

[naive topaz]

As of last night, it was still doing this. so I will definitely contact them.

[winter zenith]

they think its because of the Nvidea EXperience overlay

if you roll back to 3.2 your overlays will be fine again

[naive topaz]

strange. I don't use that

[winter zenith]

I troubleshooted a lot with them and told them that many XSplit users (also elite users like you) come to us and complain here that our overly's not work

when in fact the rolled out a XSplit version with a Bug that was known from the PTR version

they asked me to get as many people as possible to report the issue so they can look into the Logs of many diffrent users to find the BUG

Also, get me also to Elite Status I hate OBS an I am not even an Elite

[naive topaz]

That must be annoying for you all. I'm sorry you have to go through that. I was hoping it was SE because that's a simpler fix.

loooooooooool I'm not quite that influential

[winter zenith]

True and welp, asking never hurt anybody

[vagrant topaz]

How do I make/activate the !pay command? (Used for paying other people your loyalty points)

[gentle imp]

https://streamelements.com/dashboard/bot/commands/default enable givepoints command and add the alias of pay on it

[fierce trench]

im back

[gentle imp]

if it's enabled, just add the alias pay to it

[vagrant topaz]

Thanks!

[fierce trench]

i was wondering if you guys new how to make the stream stream 1080

[narrow coyote]

You don't want to do 1080

[fierce trench]

or atleast transfer wat it looks like on my obs

it looks really good on the obs but looks bad on twitch

well not bad but worse

is their away

[narrow coyote]

1080 is not going to fix that, it will probably make it worse, as well as make it so less people will be able to watch you

[fierce trench]

ok

so is their a way to transfer waht i see on obs to the twitch

[ebon forum]

@fierce trench when you get affiliate etc. you can start thinking about 1080p. And you will need better hardware. 1080p is REALLY taxing.

[fierce trench]

k

so their isnt a way to replicate what i see on obs to ywitch

[narrow coyote]

Well, really, the only way to get better quality would be to use an encoder that can allow for higher quality, like x264, but if you don't have the hardware to handle that, there is really not much you do

[weary mist]

I have been an affiliate for almost a year now, I still dont' stream at 1080

It takes a high bitrate, and a beefy CPU

[fierce trench]

i have my bit rate at 4500

ill try x264 if it is not working then ill go back

[weary mist]

its recommended to be 6k+ for 1080p

[ebon forum]

i saw your hardware, you are not ready for 1080p

[fierce trench]

oh

k

[ebon forum]

i have a dual PC setup to make sure that i can do that

[narrow coyote]

On the high Rez end, 900p is the sweet spot on twitch

[weary mist]

1080p is super taxing on GPU or CPU. And keep in mind that GPU encoding is only really good if you are not really using your GPU

[fierce trench]

k i set it lower

so wahts good for 4500 bit

[weary mist]

I recommend 720p|60fps, if that is hurting your stream, lower the FPS. 48 FPS isn't noticably different for viewers

at least, not super noticable

[fierce trench]

ok

[weary mist]

I stream at 720p|48fps regularly at around 2k bitrate, and have no issues (other than when my net decides to be shittier than normal)