#helpdesk-twitch | StreamElements | Page 238

dense jackal Mar 23, 2018, 1:14 AM

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@brave sparrow I think I actually just answered you on twitter 😄 Basiucally you have the StreamLabs tipping page in your panels still

brave sparrow Mar 23, 2018, 1:15 AM

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oh yeah you did 😋 thank you i'll see if it works

silent sapphire Mar 23, 2018, 1:17 AM

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helloo

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🐤

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where can I see a quote list on SE?

weary mist Mar 23, 2018, 1:19 AM

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@silent sapphire at the moment, there isn't one

brave sparrow Mar 23, 2018, 1:19 AM

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@dense jackal i changed the panels donation and recent tips are not showing in the events

dense jackal Mar 23, 2018, 1:21 AM

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@brave sparrow They won't transfer by changing the link but now when people donate through that page they will show up

brave sparrow Mar 23, 2018, 1:22 AM

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so only the old followers, cheers, and subscribers show in the recent events but not old donations?

dense jackal Mar 23, 2018, 1:22 AM

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If there's specific data like goals and stuff you need to change go here https://streamelements.com/dashboard/session you can also import your tips here https://streamelements.com/dashboard/account/import?provider=streamlabs

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@brave sparrow They hsow up because we could pull the api from twitch as soon as you signed up, we can't get your donation data because it was going through streamlabs

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but there are fixes as I mentioned above ^

brave sparrow Mar 23, 2018, 1:23 AM

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ohhh importing them will do the trick i think. Thank you for the help 😀 @dense jackal

dense jackal Mar 23, 2018, 1:24 AM

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np seheart

deft lichen Mar 23, 2018, 1:48 AM

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Trying to get the songlist command to work but its telling me to look in the module, when I go there I don't see it though

rugged trench Mar 23, 2018, 1:51 AM

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How can I get text to display OVER the image? or are these my only options?

📎 unknown.png

dense jackal Mar 23, 2018, 1:53 AM

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You can use css/html/javascript but the one you have selected should show text over your image @rugged trench

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are you going here @DTIII#0686 https://streamelements.com/dashboard/songrequest/general ?

deft lichen Mar 23, 2018, 1:56 AM

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I am, its supposed to be in the settings correct?

dense jackal Mar 23, 2018, 1:56 AM

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Yep

deft lichen Mar 23, 2018, 1:58 AM

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Enable songrequest and enable bot are supposed to be on for it to work?

dense jackal Mar 23, 2018, 1:59 AM

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Try parting and rejoining the bot @DTIII#0686

deft lichen Mar 23, 2018, 1:59 AM

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Ok

dense jackal Mar 23, 2018, 2:01 AM

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@deft lichen Looks working 😄

deft lichen Mar 23, 2018, 2:01 AM

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Request is working yeah but I was wondering about the songlist command

dense jackal Mar 23, 2018, 2:02 AM

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go here and check if it is turned on @deft lichen https://streamelements.com/dashboard/bot/commands/default

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It's called songqueue

brave sparrow Mar 23, 2018, 2:03 AM

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I imported 2 too many times so now in the recent events it has multiple donations. Is there a way to remove the extra imports? @dense jackal

deft lichen Mar 23, 2018, 2:03 AM

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It tells me to go to the module settings

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Can't turn it on from there

dense jackal Mar 23, 2018, 2:04 AM

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@brave sparrow you can remove them here https://streamelements.com/dashboard/tipping/list

rugged trench Mar 23, 2018, 2:04 AM

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@dense jackal Thank you!

brave sparrow Mar 23, 2018, 2:05 AM

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@dense jackal ❤

dense jackal Mar 23, 2018, 2:06 AM

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@deft lichen ah this is a known bug, enabling song request should auto enable that command. Try disabling song request, saving, parting the bot, joining the bot, enabling song request, saving

deft lichen Mar 23, 2018, 2:09 AM

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Tried that and it doesn't seem to be working, thanks for the help though! Appreciate it!

brave sparrow Mar 23, 2018, 3:57 AM

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I need help with top tipper in widgets. It says I have no data on the text even though I imported my donations from streamlabs.

dense jackal Mar 23, 2018, 4:02 AM

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go here and refresh totals and aggregates https://streamelements.com/dashboard/session @brave sparrow

fair token Mar 23, 2018, 4:08 AM

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Can i get some help plz

dense jackal Mar 23, 2018, 4:11 AM

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whatsup @fair token

fair token Mar 23, 2018, 4:11 AM

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Can you make me the emojis like PogChamp these for when you sub

dense jackal Mar 23, 2018, 4:12 AM

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like show a big pogchamp

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or like do an exploision of PogChamp

fair token Mar 23, 2018, 4:12 AM

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What do you mean

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No like can you do this for me perryE

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perryE

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Some like that

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@dense jackal

dense jackal Mar 23, 2018, 4:14 AM

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I'm asking do you just want like that emote

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to pop up really big?

fair token Mar 23, 2018, 4:15 AM

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No like can you cut a pic and send through private

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Like can you cut this

📎 20180221_224616_rmscr-1.jpg

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But small @dense jackal

dense jackal Mar 23, 2018, 4:17 AM

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Like next to their name in chat?

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or do you want that to just be an emote on twitch?

fair token Mar 23, 2018, 4:20 AM

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Emote

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@dense jackal

dense jackal Mar 23, 2018, 4:20 AM

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ah you have to be an affiliate to make a sub emote first

fair token Mar 23, 2018, 4:21 AM

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@dense jackalwhats that

dense jackal Mar 23, 2018, 4:21 AM

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You can make emotes on BettertwitchTV and they have instructions on their website for the correct resolutions you need

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@fair token That's what you get before you partnered you need 50 followers nad like 3 avg viewers

fair token Mar 23, 2018, 4:21 AM

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Ok thx

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@dense jackal i added you

dense jackal Mar 23, 2018, 4:22 AM

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I'm good thanks seheart

fair token Mar 23, 2018, 4:22 AM

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@dense jackallol ok bye

dense jackal Mar 23, 2018, 4:22 AM

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you can always come back here and ask any questions you have 😄

fair token Mar 23, 2018, 4:23 AM

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@dense jackal o kbye

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Ok

stone spire Mar 23, 2018, 4:33 AM

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How come there is such a big difference in the twitch stats vs stream report for chatters?

flat frigate Mar 23, 2018, 4:43 AM

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Is it possible to set the permission of a command to "moderator only" within the chat? (not through the dashboard)

weary mist Mar 23, 2018, 4:46 AM

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you can set the level of a custom command using !cmd options cmdName -level 500

flat frigate Mar 23, 2018, 4:47 AM

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What would the numbers represent? I'm assuming 500 is supermod

weary mist Mar 23, 2018, 4:47 AM

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!levels

nocturne pelicanBOT Mar 23, 2018, 4:47 AM

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Chat/Bot Levels
100 - viewer
250 - subscriber
300 - __regular __
500 - moderator (twitch mods automatically placed at this level)
1000 - super moderator
1500 - broadcaster
Dashboard Manager Levels (least to most access)
Bot Supervisor (can add super moderators from dashboard)
Editor
Full Access
https://i.imgur.com/s61Liry.png

Imgur

flat frigate Mar 23, 2018, 4:47 AM

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oh ok perfect :D

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Thanks ^_^

weary mist Mar 23, 2018, 4:48 AM

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👍 seheart

drifting dew Mar 23, 2018, 4:52 AM

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Hi! So i just installed streamlabs to my teitch and now stream elements and when I tried to import SL to SE it said error occured and that the channel was already linked to a different account

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Im new at this 😓

dense jackal Mar 23, 2018, 4:52 AM

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so when you went to import you used the chrome extension and logged into both websites?

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and then clicked the extension and it didnt work?

drifting dew Mar 23, 2018, 4:53 AM

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I was logged in to SE on the website, did i need to also be logged in on SL websitev cos i have had it running rn not on the website but the obs

dense jackal Mar 23, 2018, 4:54 AM

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Yeah you have to have both sites pulled up and logged into

drifting dew Mar 23, 2018, 4:54 AM

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Ok let me try that!

dense jackal Mar 23, 2018, 4:55 AM

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cute icon btw 😄

drifting dew Mar 23, 2018, 4:57 AM

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Oh so that worked 😭 and ty!

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Does this not import the overlay i got from SL?

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It just says the alerts

dense jackal Mar 23, 2018, 4:57 AM

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No overlay just tips/alertbox

drifting dew Mar 23, 2018, 4:59 AM

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Okay cool! And this chatbox, are u able to disable it? I just clicked mute lmao

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Or like when I do it myself the song requests it doesnt work

dense jackal Mar 23, 2018, 5:17 AM

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Sorry for the wait I didn't see this @drifting dew what chatbox are you referring to ?

drifting dew Mar 23, 2018, 5:18 AM

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Youre fine! Its that chatbot? I just wanted to enable song requests but i am unable to?..

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I dont know much abt the bots or commands

dense jackal Mar 23, 2018, 5:22 AM

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you can enable the song request here https://streamelements.com/dashboard/songrequest/settings

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@drifting dew

drifting dew Mar 23, 2018, 5:25 AM

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I have it enabled and when I try to do the !sr (insert name of song) it doesnt work? I gave stream elements or the bot moderation rights ?

dense jackal Mar 23, 2018, 5:25 AM

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What's your stream?

drifting dew Mar 23, 2018, 5:32 AM

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Obisweets

dense jackal Mar 23, 2018, 5:42 AM

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hmm try parting and joining your bot it isn't responding to anything @drifting dew

drifting dew Mar 23, 2018, 5:42 AM

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Ok!

stone spire Mar 23, 2018, 5:43 AM

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Hey guys, easiest way to set a countdown timer command?

drifting dew Mar 23, 2018, 5:43 AM

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I did let it join?

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@dense jackal

dense jackal Mar 23, 2018, 5:44 AM

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it is working now

drifting dew Mar 23, 2018, 5:44 AM

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But the song requests didnt 😦

stone spire Mar 23, 2018, 5:45 AM

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@dense jackal

dense jackal Mar 23, 2018, 5:45 AM

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do me a favor @drifting dew go here https://streamelements.com/dashboard/account/channels and dm me a link with full controlto your channel afterwards you can revoke it

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use the variable ${time.until <utc time>}

stone spire Mar 23, 2018, 5:48 AM

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thx

drifting dew Mar 23, 2018, 5:48 AM

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how do i revoke it afterwards?

dense jackal Mar 23, 2018, 5:49 AM

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from the same page there will be a red x next to my name

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I can revoke it myself if you like

drifting dew Mar 23, 2018, 5:50 AM

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okay, much appreciated!

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gimme a sec

stone spire Mar 23, 2018, 5:51 AM

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in 24hr @dense jackal

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?

dense jackal Mar 23, 2018, 5:56 AM

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nah UTC time you can also do a date

stone spire Mar 23, 2018, 6:00 AM

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ah cool

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it worked for 07:00

dense jackal Mar 23, 2018, 6:01 AM

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nice pepeA

vale glen Mar 23, 2018, 9:12 AM

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Can anybody help I'm trying to add the shoutout command to the bot I had it in night bot and it worked fine I transferred over when I changed bot but everytime I put !so oh it just comes up with the command that was in night but not the streamers name and their link

gentle imp Mar 23, 2018, 9:15 AM

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hey @vale glen can u show me the command?

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I'm sure it's just changing a few bits

vale glen Mar 23, 2018, 9:17 AM

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@gentle imp I pm you it thanks

gentle imp Mar 23, 2018, 9:18 AM

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yep, on it 😃

wanton jetty Mar 23, 2018, 9:21 AM

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Whats the prefix for this because [count] isnt working

📎 unknown.png

stuck hamlet Mar 23, 2018, 9:22 AM

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amount

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also, just fyi, its called variable 😃

wanton jetty Mar 23, 2018, 9:22 AM

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still not working 😦

stuck hamlet Mar 23, 2018, 9:22 AM

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what widget is this?

wanton jetty Mar 23, 2018, 9:22 AM

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latest sub

stuck hamlet Mar 23, 2018, 9:23 AM

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amount should do the trick, i actually played with it today

wanton jetty Mar 23, 2018, 9:23 AM

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📎 unknown.png

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nope 😦

stuck hamlet Mar 23, 2018, 9:24 AM

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{} and not []?

wanton jetty Mar 23, 2018, 9:25 AM

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derp

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.<

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Shits so tiny lol

vale glen Mar 23, 2018, 9:25 AM

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@gentle imp the command works now mate thank you so much for your help you guys are really helpful

stuck hamlet Mar 23, 2018, 9:26 AM

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weSmartHD

vale glen Mar 23, 2018, 9:31 AM

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Is there anyway I can add the bank heist game to my bot or just the highest

gentle imp Mar 23, 2018, 9:36 AM

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you're welcome @vale glen glad to help seheart

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oh heist are on the plan, we don't have it yet, soon™

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there is roulette and some other I'm forgetting right now

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roulette, raffle and slot machine

vale glen Mar 23, 2018, 9:37 AM

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i got them but ok thank

silver patio Mar 23, 2018, 9:43 AM

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Im having issues customising my alert box, anyone free to help?

gentle imp Mar 23, 2018, 9:44 AM

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sure @silver patio let us know the problems

silver patio Mar 23, 2018, 9:44 AM

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http://prntscr.com/iv83bt

Lightshot

Screenshot

Captured with Lightshot

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im trying to center the message, but it cuts out ¨

gentle imp Mar 23, 2018, 9:46 AM

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which theme is that, so I can test myself what we can do

silver patio Mar 23, 2018, 9:47 AM

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Its the Animeated Llama theme

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but i've switched out the image

gentle imp Mar 23, 2018, 9:50 AM

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ok, on tip alert, text settings, advanced, u can change width and height

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so, for that image I'm thinking you only need to change from 250 to 350 or so

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or 370

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let me know if it worked @silver patio 😃

silver patio Mar 23, 2018, 9:57 AM

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http://prntscr.com/iv8a33

Lightshot

Screenshot

Captured with Lightshot

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still wont go passed this line.

celest temple Mar 23, 2018, 9:57 AM

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Does the sounds for Follow Alerts and Cheer Alerts support MP3?

silver patio Mar 23, 2018, 9:58 AM

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yes

gentle imp Mar 23, 2018, 9:58 AM

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even changing width it won't? 😮

celest temple Mar 23, 2018, 9:58 AM

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Hmmmmmm

silver patio Mar 23, 2018, 9:58 AM

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nmope

gentle imp Mar 23, 2018, 9:59 AM

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strange, it's working for me, try something like 600 width

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save, then test

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you will probably have to use padding on the left or it will go over the image

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also u can tick show message guides so u see the text box

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that's what I'm using on all of mine @celest temple

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you can also remove size and just play with padding, so box will adjust automatic to text size maintaining the left and right distances @silver patio

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once you have one right, just apply same values to the other alerts

fossil jewel Mar 23, 2018, 11:16 AM

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I need help at voice support

narrow cipher Mar 23, 2018, 11:34 AM

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Good day.
is there a way I can have SFX, but only have them activated when I am playing certain games, like horror stuff etc? 😃

gentle imp Mar 23, 2018, 11:35 AM

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hi @narrow cipher you can add sounds to store and can be redeemed via a command, not sure how else to set that up

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u would have to enabled/disable them according to the game u are playing

narrow cipher Mar 23, 2018, 11:36 AM

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Yeah, I know about the store 😃 Just wondering about the only on when playing Horror stuff part. Thanks @gentle imp

gentle imp Mar 23, 2018, 11:37 AM

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I can't think of any other way to set that up

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if u mean alerts, then all u need to do is create a different overlay for those games

tight harness Mar 23, 2018, 11:45 AM

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It's not an option right now, it'd be possible but it'd also not be particularly simple to setup because how would it know what games are horror games? You'd likely have to input what games you want these SFX to trigger during

ebon forum Mar 23, 2018, 11:48 AM

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Having an option to disable the shop manually from ground control would be nice, would also be the easiest way without a lot of work behind it.

slender yoke Mar 23, 2018, 12:40 PM

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I started using the total follower count widget (not the goal) and notice that it is showing more followers than I current have. I can't see anything in settings or data. How do I correct this? Does it update when I go live again?

gentle imp Mar 23, 2018, 12:43 PM

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hey @slender yoke

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go to session data and reset it, should display fine then

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u can go there while on overlay or https://streamelements.com/dashboard/session

north glacier Mar 23, 2018, 12:44 PM

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Exactly what i was about to write 😃

gentle imp Mar 23, 2018, 12:44 PM

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go to totals tab and hit reset session

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mine was showing 2 more too, those deserters!!! 😛

north glacier Mar 23, 2018, 12:46 PM

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Mine was showing 150 less lmao

gentle imp Mar 23, 2018, 12:46 PM

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lol

slender yoke Mar 23, 2018, 12:52 PM

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thanks @gentle imp

gentle imp Mar 23, 2018, 12:52 PM

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np mate

slender yoke Mar 23, 2018, 1:04 PM

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Question: I'm testing some new subscriber only store item sound effects. It seems as the channel owner, I can test non-sub only sounds, but the sub only sounds I can't test in my stream. Why is that?

tight harness Mar 23, 2018, 1:12 PM

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How are you testing them? Just redeeming them as normal?

slender yoke Mar 23, 2018, 1:14 PM

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I can 'play' them in the store directly, but when I enter the command in chat nothing happens. The sound effects play if I do not make them sub only, but if I make them sub only I can't test them. I'm presuming it's because I'm not technically a sub in my own channel?

tight harness Mar 23, 2018, 1:15 PM

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You are

slender yoke Mar 23, 2018, 1:15 PM

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I take that back. I just made them available for everyone and these new sounds I loaded up are not redeeming.

tight harness Mar 23, 2018, 1:16 PM

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Which ones? Looking at your store now

slender yoke Mar 23, 2018, 1:17 PM

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!style !superbad and !hahahohaha

tight harness Mar 23, 2018, 1:18 PM

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Which overlay are you using and does it have the Store Redemption widget in it?

slender yoke Mar 23, 2018, 1:18 PM

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currently using in game. Yes it has the widget, demonstrated by the fact that all the rest of the sounds are redeemable

tight harness Mar 23, 2018, 1:20 PM

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Try redeeming it for me now

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I hear that perfectly fine through the in-game overlay

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Figured it out in stream chat 😃

slender yoke Mar 23, 2018, 1:25 PM

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thansk @tight harness

tight harness Mar 23, 2018, 1:25 PM

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No problem

thorn crystal Mar 23, 2018, 1:27 PM

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Has anyone ever had an issue where using a second, smaller SE source on top of your main overlay caused OBS to crash?

tight harness Mar 23, 2018, 1:28 PM

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No

thorn crystal Mar 23, 2018, 1:29 PM

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Doesn’t happen every time, but I’d say about 1 out of every 10 times I make the second source visible OBS just quits.

pine hemlock Mar 23, 2018, 1:43 PM

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Check your obs logs and see if their support can assist

shy tartan Mar 23, 2018, 2:04 PM

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Hello!

nimble zinc Mar 23, 2018, 2:19 PM

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Gifting myself points, How do I do it again?

tight harness Mar 23, 2018, 2:25 PM

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!bonus <name> <points>

lament blade Mar 23, 2018, 2:50 PM

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yes hello i have people donating to me via your donation link but the donations arent showing up in my paypal or in the stream elements

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Can you check your paypal to see if the donations need to be manually accepted ?

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can we get on a call?

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Your donation link is from StreamLabs

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We are Streamelements

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no its from yours i changed my donoation link half way threw the stream

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donation*

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Okay, so when you got the donations, it was streamelements right? Well if you only missed the alert then you might've had tip moderation turned on, but if it's also missing on paypal, then it means the donation didn't go through at all. How do you know the person donated? did they get a confirmation of some sort?

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it says it in chat so and so donated this amount

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Go here and also turn tip moderation off https://streamelements.com/dashboard/tipping/moderation

weary mist Mar 23, 2018, 3:00 PM

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He doesn't have tip moderation on

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besides, that wouldn't stop a payment going through paypal

lament blade Mar 23, 2018, 3:00 PM

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How did it say in the chat?

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Amonka

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night bot was the one that said so and so donated money

weary mist Mar 23, 2018, 3:01 PM

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as far as I know, nightbot isn't connected to any donation services

lament blade Mar 23, 2018, 3:01 PM

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There is no way nightbot would've known

weary mist Mar 23, 2018, 3:01 PM

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unless its through streamtip or muxy

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those are the only two connections they have for tips, and you have streamlabs, so it shouldn't have notified for us

lament blade Mar 23, 2018, 3:02 PM

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stream tips is threw stream labs?

weary mist Mar 23, 2018, 3:02 PM

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no

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different service

lament blade Mar 23, 2018, 3:03 PM

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this is what it said when someone donated WHATAQUICKSCOPE14 has donated 5$ i like that skin

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If it was nightbot that said it, you have to check how the person donated

weary mist Mar 23, 2018, 3:04 PM

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^^

lament blade Mar 23, 2018, 3:04 PM

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can you sreen share with me?

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Can you send screenshots?

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how do you takesreen shots on windows

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?

weary mist Mar 23, 2018, 3:05 PM

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search for the snipping tool in your start bar

lament blade Mar 23, 2018, 3:06 PM

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ok now what

weary mist Mar 23, 2018, 3:06 PM

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open that program, click new, and draw a box around what you want to snip

dark basin Mar 23, 2018, 3:07 PM

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How can i make the bot to send a message every 5 mins for example?

lament blade Mar 23, 2018, 3:07 PM

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We have timers, one sec i'll link it to you

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https://streamelements.com/dashboard/bot/timers

dark basin Mar 23, 2018, 3:07 PM

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ok, ty

lament blade Mar 23, 2018, 3:08 PM

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No problem, that should be it ^ seheart

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📎 Capture.PNG

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its the left sreen

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How is that nightbot?

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anybody can type a message like that

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why is the text green in then the rest our white

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📎 unknown.png

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yeah but how do you do that so i can try it

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/me

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i fill like a dumb a** think you for helping me

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thank*

weary mist Mar 23, 2018, 3:13 PM

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it happens. That is why having tip services is good. People can't troll tip you like that, because as long as you remember the tip message won't go through their name

lament blade Mar 23, 2018, 3:14 PM

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No problem

weary mist Mar 23, 2018, 3:14 PM

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As a side note, you have SL in your panels, so you won't get alerts through our system right now @lament blade

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plus, if you change it, you can get access to the custom bot name along with being a sellout

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!sellout

nocturne pelicanBOT Mar 23, 2018, 3:15 PM

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Are you a StreamElements all-in-one streamer and interested in stream promotion when you go live? Please fill out this application https://strms.net/sellout and if you meet the 3 requirements posted in the :pushpin: pinned message in #general you will be added to the stream announcements.

safe kettle Mar 23, 2018, 3:41 PM

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Is there a way to see a list of what points were spent on in your channel? Like a receipt if you will, other than redemptions. Like if someone duels someone else and lost their points. A detailed list of exactly where someone's points have gone

tight harness Mar 23, 2018, 3:41 PM

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No

lament blade Mar 23, 2018, 3:41 PM

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FeelsBadMan

slender yoke Mar 23, 2018, 3:58 PM

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Can I change the name of 'points' to something custom?

gentle imp Mar 23, 2018, 4:08 PM

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yes, on loyalty page u can name them what u wish

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and can edit the default !points command to to fit the new name

steady monolith Mar 23, 2018, 4:15 PM

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Has anyone had problems with the recent obs? Or with global source ?

vernal sedge Mar 23, 2018, 4:21 PM

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If I am getting bits, is it then cheer on alerts?

winter zenith Mar 23, 2018, 4:21 PM

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@vernal sedge yes

vernal sedge Mar 23, 2018, 4:22 PM

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thanks

winter zenith Mar 23, 2018, 4:23 PM

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no problem kiwaplKiwi

lament blade Mar 23, 2018, 4:29 PM

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whats the command to get stream elements bot in the twitch chat

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?

wide plume Mar 23, 2018, 4:32 PM

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!mod streamelements after you add him

rugged trench Mar 23, 2018, 4:33 PM

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I'm changing everything over to Elements from SLOBS , How can I get all the ' bit information ' imported to properly show the top cheerer? I've already imported tips / alerts. Any help would be appreciated!

wide plume Mar 23, 2018, 4:34 PM

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@lament blade pretty sure you log in on https://streamelements.com/ at the top right corner with your twitch, then go over to your twitch channel chat and mod it using /mod

StreamElements

StreamElements - The ultimate tools for live streaming

The Ultimate All in One Tools Platform for Streamers

weary mist Mar 23, 2018, 4:40 PM

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@rugged trench Open up the overlay under My Overlays (or make one if there are none), go to widgets in the top left, and then find the Top Cheerer widget

rugged trench Mar 23, 2018, 4:41 PM

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@weary mist I've done that but I can't seem to import the previous data in any way. It only shows the most recent and will not seem to pull from the ' all time ' category no matter what I do. 😦

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It's ok, their name still shows above chat at least.

weary mist Mar 23, 2018, 4:47 PM

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It seems we don't have the past history for that. Sorry 😦

fluid jackal Mar 23, 2018, 5:43 PM

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Could someone please help me understand why stream elements times out the same person 5 times for posting one message with a link in it?

📎 z8RRFolKeasfgAAAABJRU5ErkJggg.png

weary mist Mar 23, 2018, 5:46 PM

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@fluid jackal we only send the timeout message twice, just in case twitch doesn't catch the first one. The others are twitch being special

fluid jackal Mar 23, 2018, 5:47 PM

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So it's nothing that can be fixed with a config or similar?

dense jackal Mar 23, 2018, 5:48 PM

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Nope it’s not really on our end :/

fluid jackal Mar 23, 2018, 5:49 PM

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That's unfortunate, thanks for the fast help nevertheless btmcLuv

weary mist Mar 23, 2018, 5:52 PM

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👍

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you could at least turn off viewing moderator actions, lol. then you don't have to worry about it

tame bone Mar 23, 2018, 6:41 PM

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hey guys, i cant get the twitch chat to show up on my new overlay. Am i doing something wrong?

dense jackal Mar 23, 2018, 6:54 PM

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Do you have the widget on your overlay and when you type in chat nothing shows up?

tame bone Mar 23, 2018, 6:54 PM

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yes sir. exactly that problem

dense jackal Mar 23, 2018, 6:54 PM

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Is the streamelements bot modded in your channel?

tame bone Mar 23, 2018, 6:57 PM

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yes sir

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for some reasdon stream elements isnt in my chat

weary mist Mar 23, 2018, 7:01 PM

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Welp

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probably because you changed your username

tame bone Mar 23, 2018, 7:01 PM

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crap

weary mist Mar 23, 2018, 7:01 PM

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Log out of StreamElements, clear your cache and cookies, then log back in

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It is still linked to your old name

tame bone Mar 23, 2018, 7:01 PM

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what do i do and sorry for being a dum dum

weary mist Mar 23, 2018, 7:03 PM

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@tame bone Log out of StreamElements, clear your cache and cookies, then log back in

tame bone Mar 23, 2018, 7:06 PM

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ok

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did that

weary mist Mar 23, 2018, 7:06 PM

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should work now

tight harness Mar 23, 2018, 7:06 PM

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Sometimes worth parting the bot and joining it again

weary mist Mar 23, 2018, 7:06 PM

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yeah

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also, re-link with discord

tame bone Mar 23, 2018, 7:09 PM

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ok

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i think thats done

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still no stream elements in stream tho

tight harness Mar 23, 2018, 7:11 PM

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Might take a moment, the chat list doesn't update instantly

tame bone Mar 23, 2018, 7:17 PM

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ok, so it works in the overlay preview but doesnt show on stream or in obs

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i got it

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thank you guys

weary mist Mar 23, 2018, 7:30 PM

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👍

steady monolith Mar 23, 2018, 8:08 PM

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so is there a way to fix a browser source in a scene that is taking way to much CPU usage?

weary mist Mar 23, 2018, 8:10 PM

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Depends on what you have in that source. Do you have other browser sources than just the one?

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@steady monolith

steady monolith Mar 23, 2018, 8:11 PM

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yeah I have 2 browser sources inside my main scene. The overlay and the Alerts

weary mist Mar 23, 2018, 8:11 PM

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I am talking about all scenes

steady monolith Mar 23, 2018, 8:12 PM

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So each of my scenes have 2 browser sources, the overlay and the alert overlay

weary mist Mar 23, 2018, 8:12 PM

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OK, first, make sure to shudown when not visible on the other ones. IF you don't do that, then those others are loaded the entire time (taking up CPU usage)

steady monolith Mar 23, 2018, 8:13 PM

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so ive done that a while back thanks to someone in this discord (im sorry if your reading this as you look through support, I have a bad memory)

weary mist Mar 23, 2018, 8:14 PM

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lol, its good. That is always the first step 😃 now, on to what you ahve in that overlay. A few things that are known to take more CPU usage are Kappagen, hype cup, and gifs/webm (animated overlays)

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if you use any of these, some things to do would be to use static images, decrease the size of the cup, and decrease the area kappagen uses (just over your cam, or something like that). you can also reduce the size of the kappas

lament blade Mar 23, 2018, 8:16 PM

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kappa size reduction was the key for me.

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took it down to 48px, still looks clear and I can do full screen

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150 in a kappasplosion

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limited people to 20 on screen at a time

steady monolith Mar 23, 2018, 8:20 PM

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so my kappa is top left of the Alert overlay, has the "Use the entire Screen for Emotes" ✅
The hype cup is using the whole screen of my main overlay, could this be it?

lament blade Mar 23, 2018, 8:20 PM

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the hype cup is a huge cpu eater if you're using the full screen

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I have a very small part of the screen dedicated to it

steady monolith Mar 23, 2018, 8:21 PM

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but thats if you have viewers and that if they use emojis where it would eat your cpu right>

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?

lament blade Mar 23, 2018, 8:21 PM

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the cup item 'physics' will eat cpu for lunch

weary mist Mar 23, 2018, 8:21 PM

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I have no problems with mine, lol. But. Kappagen has been found to use more CPU just for being marked to use the whole screen

lament blade Mar 23, 2018, 8:21 PM

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yeah, kappagen can eat a lot of cpu, that's why I limit people to 20 emotes per 30 seconds

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that's solved all my CPU issues

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that's on the OBS fast profile

steady monolith Mar 23, 2018, 8:23 PM

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okay so i will untick kappa's fullscreen

lament blade Mar 23, 2018, 8:23 PM

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@weary mist dude, things look so clear on my profile with that transition video clip now

steady monolith Mar 23, 2018, 8:23 PM

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the hype cup i had the physics ticked

weary mist Mar 23, 2018, 8:23 PM

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@lament blade 😃 awesome

bright tartan Mar 23, 2018, 8:24 PM

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Is there a way to make the top tippers list scroll instead of being a huge list?

weary mist Mar 23, 2018, 8:25 PM

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doesn't look like that is an option, sorry @bright tartan

steady monolith Mar 23, 2018, 8:25 PM

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@weary mist is there a certain size and location where kappa would look descent?

weary mist Mar 23, 2018, 8:26 PM

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@steady monolith Depends on what you want. I have seen people do just a bar along the bottom (like a quarter of the screen), near alerts, over webcam

bright tartan Mar 23, 2018, 8:26 PM

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hmm thats an odd design choice

weary mist Mar 23, 2018, 8:26 PM

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@bright tartan yeah, you are the first to ask for it, haha. We put it together to match what shroud had setup on his intermission screen, scrolling wasn't even an idea

steady monolith Mar 23, 2018, 8:26 PM

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@weary mist that seems like a cool idea

bright tartan Mar 23, 2018, 8:27 PM

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ahh guess i need to add it to the ideas

weary mist Mar 23, 2018, 8:27 PM

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👍

bright tartan Mar 23, 2018, 8:27 PM

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would look great up there scrolling (and obviously sized right)

📎 unknown.png

weary mist Mar 23, 2018, 8:28 PM

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Yeah, I think it would be a cool thing to have

bright tartan Mar 23, 2018, 8:33 PM

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https://streamelements.helprace.com/i780-scrolling-for-the-top-tippers-list

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for anyone else interested

steady monolith Mar 23, 2018, 8:37 PM

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so @weary mist & @lament blade that knocked around 30% usage off

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OBS is now using 30% usage idling

weary mist Mar 23, 2018, 8:37 PM

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😃

steady monolith Mar 23, 2018, 8:38 PM

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Are those odds descent?

weary mist Mar 23, 2018, 8:39 PM

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that should help a lot

steady monolith Mar 23, 2018, 8:43 PM

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only on way to find out if this works aye

steady monolith Mar 23, 2018, 9:20 PM

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well that lasted a good 24 min XD

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until obs started to increase in usage again 😆

lament blade Mar 23, 2018, 9:26 PM

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@steady monolith are you running multiple scenes by any chance?

weary mist Mar 23, 2018, 9:26 PM

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haha

lament blade Mar 23, 2018, 9:27 PM

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I had a similar issue, I had to tick the unload if not focused or whatever it is for stream elements

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then it stayed at 30% per scene

dense beacon Mar 23, 2018, 9:29 PM

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My sub stuff are not working. I can't even "emulate" one.. I have image on and even sound? :S

dense jackal Mar 23, 2018, 9:30 PM

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Are you using chrome @dense beacon ?

dense beacon Mar 23, 2018, 9:30 PM

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Firefox @dense jackal

dense jackal Mar 23, 2018, 9:31 PM

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try using chrome sometimes we run into issues with other browsers

dense beacon Mar 23, 2018, 9:31 PM

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Well all other are working.

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Follwing and etc etc..

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But not subs :S

dense jackal Mar 23, 2018, 9:32 PM

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What about when you add a new alertbox?

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does subs work there?

dense beacon Mar 23, 2018, 9:32 PM

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Nvm. Now it does not work

steady monolith Mar 23, 2018, 9:32 PM

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@lament blade Multiple Scenes?

dense jackal Mar 23, 2018, 9:32 PM

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oh awesome 😄 I highly reccomend using chrome in the future @dense beacon

steady monolith Mar 23, 2018, 9:34 PM

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@lament blade im running 1 scene at a time, then when i need to i switch to another scene e.g brb scene

dense beacon Mar 23, 2018, 9:35 PM

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@dense jackal I don't recommend chrome 😛 Firefox uses ram and cpu more better.

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maybne check into working with Firefox then 😄

dense jackal Mar 23, 2018, 9:36 PM

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@dense beacon I'm not saying in general, I think firefox is really good right now, I just mean our entire system uses chromium which is built into chrome and therefore our website works best with it

dense beacon Mar 23, 2018, 9:36 PM

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Okaay 😄

weary mist Mar 23, 2018, 9:43 PM

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yeah, OBS uses chromium, so making sure our stuff works in it is kinda important, lmao

simple frigate Mar 23, 2018, 10:58 PM

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how can a viewer check their loyality points?

narrow coyote Mar 23, 2018, 11:00 PM

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Default chat command is !points

simple frigate Mar 23, 2018, 11:00 PM

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oh ty

simple frigate Mar 23, 2018, 11:29 PM

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and how can i change the timer for the points?

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to every 5 mins instead of 10 mins

weary mist Mar 23, 2018, 11:32 PM

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That is not possible. From what the devs say, twitch only updates viewer lists every 10 minutes or so anyways

simple frigate Mar 23, 2018, 11:32 PM

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ahh

crude wind Mar 24, 2018, 12:23 AM

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some one can help me

pine hemlock Mar 24, 2018, 12:28 AM

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ask away

lament blade Mar 24, 2018, 12:48 AM

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on the tip goal, is there a way to partially fill the tips? I'm carrying over a goal from streamlabs

tight harness Mar 24, 2018, 12:50 AM

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Activity Feed > Widget Data > Goals > change the number for Tip Goal and click Save Changes

lament blade Mar 24, 2018, 12:50 AM

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thank you!

tight harness Mar 24, 2018, 12:53 AM

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No problem

abstract elm Mar 24, 2018, 12:54 AM

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Hello, sometimes my notification doesn’t go off anymore not sure why. Even with replaying it manually. I must end stream completely to restart bitstream is there a reason why? Ps I’m streaming outdoor.

lament blade Mar 24, 2018, 1:10 AM

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Bitstream is a mobile app right? We have our own app, it's called Ace live streaming, maybe give that a try? ;.;

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Oh but if it starts working right after you restart bitstream... don't know what to tell you, maybe give our app a shot and see if it works for you? 😄 or try contacting bitstream

languid kernel Mar 24, 2018, 1:13 AM

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I have an issue with the setup. On the website it states for a user to set the scale to 1920x1080 for templates. Since I have a 3440x1080 monitor how would I be able to use any overlay that I choose? (when i add the overlay to obs it's very small)

lament blade Mar 24, 2018, 1:14 AM

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you can make your own overlay on that size, but our premade themes are meant to be used on 1080p, but what you can do is put it as 1080p on OBS and press CTRL + F

weary mist Mar 24, 2018, 1:18 AM

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Plus ultrawide isn't supported by twitch

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It will appear with black bars on the top and bottom

odd heart Mar 24, 2018, 1:30 AM

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hello i would like to disconnect the bot from my chat on stream what i can do?

weary mist Mar 24, 2018, 1:31 AM

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@odd heart go to the dashboard and part bot

odd heart Mar 24, 2018, 1:38 AM

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thnxz

charred cliff Mar 24, 2018, 2:13 AM

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Quick inquiry. There’s no queueing system or command available is there?

stone spire Mar 24, 2018, 2:30 AM

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Is there anyway to stop the bot from constantly changing colours when you have a custom name?

stuck hamlet Mar 24, 2018, 2:32 AM

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Set a colour on the bot account.

pine hemlock Mar 24, 2018, 2:32 AM

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owothink

stuck hamlet Mar 24, 2018, 2:33 AM

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@charred cliff There's custom api's out there that would do what you want, but i dont know them by heart

charred cliff Mar 24, 2018, 2:35 AM

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I can find em. Just wanted confirmation that there wasn’t a baked in feature

shy tartan Mar 24, 2018, 2:37 AM

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Hello

#

I need some help setting up an overlay.

pine hemlock Mar 24, 2018, 2:39 AM

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https://youtu.be/X7XrDdRE7Fk

YouTube

StreamElements

StreamElements Overlay Manager Setup guide

Create an amazing overlay with StreamElements, watch our video guide to learn how. ----- Tipping page setup: https://youtu.be/eLzxRkq7tJo Add KappaGen to you...

▶ Play video

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Does this help at all

shy tartan Mar 24, 2018, 2:39 AM

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Thank you

outer jolt Mar 24, 2018, 2:39 AM

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I am having an issue with a chat command, actually two. I mad several chat commands all at the same time they are all enabled and I am not having an issue with any of the other commands just two of them, they do not work at all

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made*

stuck hamlet Mar 24, 2018, 2:42 AM

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what are the commands and what are the responses

outer jolt Mar 24, 2018, 2:42 AM

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!style response > Style is our Snow Lady

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!getrekt response > GetRekt is our Sand Lady

stuck hamlet Mar 24, 2018, 2:43 AM

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is this in your chat?

outer jolt Mar 24, 2018, 2:43 AM

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I have another one that is !emzy response > Emzy is our Song Lady and that one works just fine

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Yes chat commands

stuck hamlet Mar 24, 2018, 2:44 AM

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i see no custom commands in your channel

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are you sure you're using our bot?

outer jolt Mar 24, 2018, 2:45 AM

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Oh it's not my channel I moderate for Jaydammit

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Sorry that would have been helpful information for you

shy tartan Mar 24, 2018, 2:46 AM

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Cuda, that video is very outdated. Many of the options are different now and are not found in the same places or they don't exist anymore.

pine hemlock Mar 24, 2018, 2:46 AM

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The only thing thats changed is we added more widgets

stuck hamlet Mar 24, 2018, 2:47 AM

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it would help if the bot was modded @outer jolt 😄

outer jolt Mar 24, 2018, 2:48 AM

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What do you mean? Am I missing something, because the other commands worked for me?

shy tartan Mar 24, 2018, 2:49 AM

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No, there's a lot more that is different.

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I am following her instructions and it's not the same.

outer jolt Mar 24, 2018, 2:49 AM

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The bot is modded

stuck hamlet Mar 24, 2018, 2:50 AM

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It is not.

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The moderators of this channel are: chatdogg, colbeh17, joltkip, lolololololgetrekt, mrheather, nightbot, revlobot, styleapocalypse, vivbot

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/mod streamelements

outer jolt Mar 24, 2018, 2:51 AM

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I am using stream elements

pine hemlock Mar 24, 2018, 2:55 AM

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The broadcaster has to type /mod streamelements in their chat

cursive plover Mar 24, 2018, 2:58 AM

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Sub alerts possibly more aren't working for me.

pine hemlock Mar 24, 2018, 2:59 AM

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Did the sub show in chat

cursive plover Mar 24, 2018, 3:00 AM

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I dont have chat alerts on, it isnt in my activities either, they have the sub icon next to their name now.

pine hemlock Mar 24, 2018, 3:00 AM

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Ask them to refresh their page and make sure they share their sub

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or else it wont show an alert

cursive plover Mar 24, 2018, 3:02 AM

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that was it, thanks

stuck hamlet Mar 24, 2018, 3:11 AM

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I'll get the dev to have a look @outer jolt

outer jolt Mar 24, 2018, 3:11 AM

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@stuck hamlet Thank you!

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@stuck hamlet Jaydammit has those words banned, we just unbanned them, but the commands still don't work. I'm just updating you, because I did not know he had any banned words.

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@stuck hamlet After unbanning the words and deleting the commands and re-adding them the problem is solved. Thank you so much for looking into it

stuck hamlet Mar 24, 2018, 3:22 AM

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👌

shy tartan Mar 24, 2018, 3:22 AM

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Is there anyone that can help me with the overlay?

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Does anyone do voice chat support anymore?

stuck hamlet Mar 24, 2018, 3:36 AM

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What seems to be the issue?

shy tartan Mar 24, 2018, 3:37 AM

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I just need to set up song requests

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Is there a default command for chat to request songs?

stuck hamlet Mar 24, 2018, 3:41 AM

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yes

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its called !songrequest or !sr

shy tartan Mar 24, 2018, 3:42 AM

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Thank you

#

Do have to have the song request page on the Stream Elements website open in order for the songs to play?

stuck hamlet Mar 24, 2018, 3:47 AM

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yes

shy tartan Mar 24, 2018, 3:48 AM

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Alright

livid ingot Mar 24, 2018, 4:23 AM

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Can SEbot mention hosts at all?

stuck hamlet Mar 24, 2018, 4:34 AM

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yes.

shy tartan Mar 24, 2018, 5:03 AM

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Is there a way to save the list of songs in the song queue? I'm not sure if the songs disappear after they've played through.

stuck hamlet Mar 24, 2018, 5:14 AM

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You can set a backup playlist

shy tartan Mar 24, 2018, 5:15 AM

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Where do I find the page for that?

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I'm guessing whatever songs I add to the queue stay there.

#

Perhaps that's what you mean.

stuck hamlet Mar 24, 2018, 5:38 AM

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No, the backup playlist is registered in the settings page

rare lichen Mar 24, 2018, 7:18 AM

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How do I get the tip button to show up on my twitch

lament blade Mar 24, 2018, 7:30 AM

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Hey guys , can someone help me pls ?
Is there an option or a mod (4streamelements ofc) to Welcome new viewers and randomly post feel free to follow massages ?

upper steeple Mar 24, 2018, 7:32 AM

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@lament blade under Modules all the way on the left side at the bottom, you can enable chat alerts. That is where you will find the welcome for new followers.

You can make a timer to go off in the Timers page on the left side all the way at the bottom for the "feel free to follow message"

#

You can click settings after you enable the Chat alerts under modules and make the message say what you want

lament blade Mar 24, 2018, 7:33 AM

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Oh rly . Thx! Ill go check it out now

upper steeple Mar 24, 2018, 7:33 AM

#

👌

#

I'll repost my question in case it gets lost.

on the song requests for the user limit is that for the entire time your live or does it have a cooldown to where they can request the amount of songs you put it to and then wait to request again?

sonic juniper Mar 24, 2018, 7:53 AM

#

Good morning, or evening, or day. Do you have updates on ChatStats for me? I have one, that i now get an Error 404 when i open my ChatStats page https://stats.streamelements.com/c/darkcrab.

StreamElements

Chat stats

Recording dank memes from twitch chat since, January 9th 2016

#

It's been close to 2 months now. ETA on when this will be fixed?

serene nimbus Mar 24, 2018, 8:20 AM

#

So I cant manage to set variations to host so it would alert random variation on any host situation.
And "When amount is exactly" <<< I cant find where to change this... My "Minimum amount" is set to 0, but the alert is just default 😭

📎 Untitled.png

shy tartan Mar 24, 2018, 8:28 AM

#

My songrequest is replaying the same song again

#

Also, I added a YouTube playlist to my backup queue and it won't play when the queue is empty

jade prawn Mar 24, 2018, 8:29 AM

#

So I'm changing my alert sounds, but i get double audio, the new sound and the generic dinging at the same time. Is there something I'm missing?

forest stratus Mar 24, 2018, 8:36 AM

#

i have a problem whit donation
i use all in one overlay not created by me but not show the donation and dashboard too not show me

#

is maybe becouse i use element and streamlab?

serene nimbus Mar 24, 2018, 8:39 AM

#

@jade prawn did you click save before testing your alert? is OBS and your browser open on the same PC? because there is two sounds coming one from OBS other from your browser, I usually mute browser and listen to OBS only.

forest stratus Mar 24, 2018, 8:41 AM

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ye i ear sound but overlay not show donation in the corner of topo and recent donation is not showed too

#

in my dashboard isn't show any tips

ripe herald Mar 24, 2018, 8:42 AM

#

Are ppl donating via streamelments or via stremlabs

forest stratus Mar 24, 2018, 8:42 AM

#

ooooo

#

kireaki maybe i love you

ripe herald Mar 24, 2018, 8:42 AM

#

if they donate on streamlabs page there is no way for us to know that you received donation

forest stratus Mar 24, 2018, 8:42 AM

#

i not change link in descriprion and have the streamlab link

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yes now i know ❤

ripe herald Mar 24, 2018, 8:43 AM

#

well thats the problem 😃

jade prawn Mar 24, 2018, 8:43 AM

#

@serene nimbus Thats exactly the problem. Thanks!

forest stratus Mar 24, 2018, 8:43 AM

#

and sorry where i found link for donation ?

serene nimbus Mar 24, 2018, 8:44 AM

#

@jade prawn happy to be helpful 😃

forest stratus Mar 24, 2018, 8:44 AM

#

i have to do open my page in tipping and copy that link?

ripe herald Mar 24, 2018, 8:44 AM

#

https://streamelements.com/dashboard/tipping

StreamElements

StreamElements - The ultimate tools for live streaming

The Ultimate All in One Platform for Streamers

forest stratus Mar 24, 2018, 8:44 AM

#

ok

#

ty all a lot

ripe herald Mar 24, 2018, 8:44 AM

#

you need to set up here your paypal and if ppl donate via this site you will see alert

forest stratus Mar 24, 2018, 8:44 AM

#

ye ye i set up all aldery but only not change the link

serene nimbus Mar 24, 2018, 9:13 AM

#

So Host and Raid variation alerts dont work?

stuck hamlet Mar 24, 2018, 9:15 AM

#

!host

nocturne pelicanBOT Mar 24, 2018, 9:15 AM

#

Twitch doesn't have a "notification system" for hosts (unlike follows, subs, raids, etc.) so the only way for StreamElements to know that you are being hosted is to connect through you to twitch. This connection is made on:

SE Dashboard page - https://streamelements.com/dashboard
SE Activity Feed page - https://streamelements.com/dashboard/activity
Ground Control desktop app - https://streamelements.com/groundcontrol
Please have one of these open during your stream in order to receive host event notifications.

serene nimbus Mar 24, 2018, 9:17 AM

#

Ground Control Is open all the time but alert is default always ...

stuck hamlet Mar 24, 2018, 9:17 AM

#

oh sorry i didnt see the variations part

#

yes, they are broken right now

serene nimbus Mar 24, 2018, 9:17 AM

#

ah ok then 😃

copper glacier Mar 24, 2018, 9:44 AM

#

Hi! Is there a way to get the StreamElements bot to greet my regulars when they first post a message when I start a stream?

stuck hamlet Mar 24, 2018, 9:59 AM

#

No

copper glacier Mar 24, 2018, 10:02 AM

#

Ah okay. Thanks!

winged blade Mar 24, 2018, 10:22 AM

#

Changed my sub notification image and sound, saved but whenever I try emulate it, it just throws the old one back

stuck hamlet Mar 24, 2018, 10:44 AM

#

did you check variations @winged blade ?

winged blade Mar 24, 2018, 10:46 AM

#

@stuck hamlet Ahh completely forgot. Thanks so much

austere breach Mar 24, 2018, 10:48 AM

#

steme elements isnt shwing up on chat

split wedge Mar 24, 2018, 11:10 AM

#

Hey how do I clear a goal widget like a tip goal/sub goal/etc.? I want it to start fresh.

stuck hamlet Mar 24, 2018, 11:15 AM

#

@split wedge https://streamelements.com/dashboard/session

StreamElements

StreamElements - The ultimate tools for live streaming

The Ultimate All in One Platform for Streamers

#

@austere breach Do you mean the widget?

split wedge Mar 24, 2018, 11:17 AM

#

omg thank you!

#

how do I find this again? Under dashboard?

tight harness Mar 24, 2018, 11:23 AM

#

Activity feed > widget data > goals 😃 @split wedge

lament blade Mar 24, 2018, 12:22 PM

#

someone donated me 10 first, after that 60, if i do the top tipper i get only the 60, how?

winter zenith Mar 24, 2018, 12:24 PM

#

so they tipped 70 in general and it just shows 60?

lament blade Mar 24, 2018, 12:24 PM

#

yes...

#

but the donations are a part of eachother, by the total tips i see only 1

#

i can send a screen private?

winter zenith Mar 24, 2018, 12:26 PM

#

you can send a screen here also 😃

#

the most important screenshot I would need it in the Overlay Editor

#

edit a overlay click on data on the top left

#

and click on aggregates

#

on the bottom you see "All Time top tip" "all time top tipper"

lament blade Mar 24, 2018, 12:28 PM

#

there is only 60 yeah

winter zenith Mar 24, 2018, 12:29 PM

#

also where all time top tipper stands?

lament blade Mar 24, 2018, 12:29 PM

#

yes..

winter zenith Mar 24, 2018, 12:29 PM

#

thats wierd FeelsChromosomeMan

lament blade Mar 24, 2018, 12:29 PM

#

thats why i needed help 😃

#

if i just add a donation of 10 and i makes 70

#

than its fixed maybe? xD

winter zenith Mar 24, 2018, 12:30 PM

#

true I thought maybe the wrong widget was choosen

#

yeah that should fix it

tight harness Mar 24, 2018, 12:31 PM

#

Top Tip should show 60 and Top Tipper should show 70

winter zenith Mar 24, 2018, 12:31 PM

#

exactly

lament blade Mar 24, 2018, 12:31 PM

#

i got the top tipper

#

but i did added a tip of 10

#

so now it shows 70

winter zenith Mar 24, 2018, 12:32 PM

#

nice

tight harness Mar 24, 2018, 12:32 PM

#

📎 a87da4bab864a977743715b1a63c8512.png

#

HandsUp

winter zenith Mar 24, 2018, 12:32 PM

#

if this happens again pls dont hassitate and report it here again!

#

bc you shouldn't have to do it manually seheart

tight harness Mar 24, 2018, 12:33 PM

#

I know the problem

winter zenith Mar 24, 2018, 12:33 PM

#

what was it?

tight harness Mar 24, 2018, 12:33 PM

#

It uses the email given with the tip, in the 60 Euro donation it has your email Marvin, not rd zar's email

winter zenith Mar 24, 2018, 12:33 PM

#

Oh...

#

so yeah then it cant be added to the total amount

#

thats true

tight harness Mar 24, 2018, 12:34 PM

#

So the 60 and the 10 you just did use your email, but the original 10 uses rd zar's email

lament blade Mar 24, 2018, 12:34 PM

#

i know, its bcs it was gone for some reason

#

so i added it again

tight harness Mar 24, 2018, 12:34 PM

#

That's why they weren't added, they need to use the same email to be seen as sent by the same person 😃

#

Hope that explains it

lament blade Mar 24, 2018, 12:34 PM

#

i hope it too 😃

tight harness Mar 24, 2018, 12:35 PM

#

I mean I hope that explains it to you 😛

lament blade Mar 24, 2018, 12:35 PM

#

thanks for the attention guys!,

winter zenith Mar 24, 2018, 12:35 PM

#

no problem seanLove

lament blade Mar 24, 2018, 12:36 PM

#

finally a platform that has good support 😃

cerulean cradle Mar 24, 2018, 12:46 PM

#

Is there a way to limit song request to videos in a specific youtube category (like "music")?

tight harness Mar 24, 2018, 12:58 PM

#

Sadly not, but you can ban certain tags and links

cerulean cradle Mar 24, 2018, 1:08 PM

#

np, thanks

dapper apex Mar 24, 2018, 1:16 PM

#

Last time i'm having some issue's with my browsersource freezing during stream. I only notice that because me alerts are not working. Refreshing the browserstream seems to fix it.

#

Is this a known issue or anything i can do about it?

#

my*

#

browsersource*

tight harness Mar 24, 2018, 1:18 PM

#

I've had some people say the same thing since the latest OBS patch 🤔

dapper apex Mar 24, 2018, 1:19 PM

#

Yeah it looks like it's been since the OBS patch

slender yoke Mar 24, 2018, 1:25 PM

#

I'm streaming right now and my timers are not posting

tight harness Mar 24, 2018, 1:27 PM

#

Do you have the right amount of chat activity to trigger them?

slender yoke Mar 24, 2018, 1:27 PM

#

Oh heck yea

#

Ok working now

tight harness Mar 24, 2018, 1:30 PM

#

Awesome 😃

carmine crypt Mar 24, 2018, 1:38 PM

#

i want to put a command on command_share but i cant so ill put here:
Command: Inewvideo
Response: $(customapi https://decapi.me/youtube/latest_video?id=CHANNEL_ID_HERE)

This command its used to display your last upload video on youtube, its very useful if you want to share yout last upload n.n idk if it help someone.

tight harness Mar 24, 2018, 1:47 PM

#

Did you see the link at the top of the #command-share page? @carmine crypt

paper gyro Mar 24, 2018, 2:35 PM

#

Hello I cannot get my twitch profile picture to load in the stream elements website which means that all my shop and other pages look unprofessional. How can I fix this

#

Please @ me in the response so I see it since I muted the server cause I get tons of spam on discord

dense jackal Mar 24, 2018, 2:46 PM

#

@paper gyro go to your profile on the tab on the left and click open profile, once on your page you should be able to click your icon in the top left and change your icon to the correct one.

cerulean cradle Mar 24, 2018, 2:48 PM

#

With the data widget, it appears you can manually edit a newest subscriber or top donator name. Is there a way to have it automatically pull that data from a text file or other source?

wide plume Mar 24, 2018, 3:28 PM

#

you can import info from other bots and services by clicking on import in the top right corner

#

@cerulean cradle

cerulean cradle Mar 24, 2018, 3:30 PM

#

Thanks @wide plume !

wide plume Mar 24, 2018, 3:31 PM

#

np :D

rustic matrix Mar 24, 2018, 4:04 PM

#

hmm any ideas why my cup is always empty when ever i load obs up i've checked event in hyper cup and it's set at 100

fossil jewel Mar 24, 2018, 4:16 PM

#

No one helps Perfect

pine hemlock Mar 24, 2018, 4:22 PM

#

Does it refill on the overlay editor or if you put the url in your browser?

#

Could just be your obs browser source cache needs to be refreshed

weary mist Mar 24, 2018, 4:34 PM

#

@rustic matrix

#

@fossil jewel I'm on mobile, so not sure what you asked. If could copy/pasta it, I can help (just got home from an oil change)

rustic matrix Mar 24, 2018, 4:36 PM

#

yeh refills on overlay editor but not on obs

pine hemlock Mar 24, 2018, 4:37 PM

#

Try refreshing the browser source cache

rustic matrix Mar 24, 2018, 4:41 PM

#

not sure where that is located :😕

stone spire Mar 24, 2018, 4:44 PM

#

Is there a a way to set up a weather command?

weary mist Mar 24, 2018, 4:46 PM

#

@Tre#2062 Double click on your browser source, scroll down, click refresh cache

stone spire Mar 24, 2018, 4:51 PM

#

and nvm I found the weather api 😃

#

Can anyone helpme modify this api command so that it takes the whole input string,not just the first word:
$(customapi.http://api.scorpstuff.com/urbandictionary.php?term=$(1:))

clever mango Mar 24, 2018, 5:00 PM

#

$(customapi.http://api.scorpstuff.com/urbandictionary.php?term=$(queryencode $(1:)))

stone spire Mar 24, 2018, 5:01 PM

#

❤

sudden mirage Mar 24, 2018, 5:06 PM

#

need help

#

I am using the violet momentum animated overlay.

#

But when I try it in OBS no video from my webcam comes out.

#

Please help

narrow coyote Mar 24, 2018, 5:11 PM

#

The browser source used for the overlay should have no impact on your webcam. Is your webcam source positioned properly, and not behind another source in your scene?

rustic matrix Mar 24, 2018, 5:19 PM

#

done that and not fixed the issue

stone spire Mar 24, 2018, 5:23 PM

#

What's the equivalent of !seen

#

or lastseen

#

nvm just saw the template

pine hemlock Mar 24, 2018, 5:35 PM

#

Close the SE site/editor and open obs by itself

upbeat valve Mar 24, 2018, 5:38 PM

#

Hi guys. I am trying to put a weather command in SE. I am using $(customapi.http://api.scorpstuff.com/weather.php?units=imperial&ottawa=$(queryescape $(1:))) But when I type !weather nothing happens. When I type !weather Ottawa I get this: [ERROR: YOU MUST SPECIFY A LOCATION] ? What am I doing wrong? Thanks!

bleak imp Mar 24, 2018, 5:41 PM

#

https://stats.streamelements.com/c/erzin i get a '404 - Page Not Found' error when trying to see my emotes

StreamElements

Chat stats

Recording dank memes from twitch chat since, January 9th 2016

tired raft Mar 24, 2018, 5:48 PM

#

I'm trying to use one of the premade theme overlays on my obs, but the entire theme wont load just the upper right corner. any ideas?

pine hemlock Mar 24, 2018, 5:48 PM

#

@tired raft Set your browser source size to 1920x1080 in the properties

tired raft Mar 24, 2018, 5:50 PM

#

THX Lil Xan 😂

mortal fox Mar 24, 2018, 5:55 PM

#

Hi guys.. Might be a really easy thing to fix but... The alerts keep echoing in OBS?

#

Tried muting chrome, muting everything else but yeah they wont stop echoing

nocturne pelicanBOT Mar 24, 2018, 5:55 PM

#

@mortal fox Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

Imgur

pine hemlock Mar 24, 2018, 5:58 PM

#

@upbeat valve Your url seems to be the issue. it specifies ottawa in the url already.. also api stuff is better to be posted in #dev-chat

mortal fox Mar 24, 2018, 6:00 PM

#

Only issue with this is if you click it to shut down when not in use, when you transition to that next scene, it takes a few seconds to boot up the layout...

upbeat valve Mar 24, 2018, 6:02 PM

#

oops sorry @pine hemlock. I worked it out thanks 😃

mortal fox Mar 24, 2018, 6:03 PM

#

Also... Is their a way to copy the settings from Alertbox and import them to all your layouts? Or do you have to edit the alertbox on every layout?

misty hare Mar 24, 2018, 6:08 PM

#

@mortal fox you can copy

#

Just play around with everything and you’ll figure things out, it’s what I did lol

#

If you still need help lmk

pine hemlock Mar 24, 2018, 6:09 PM

#

Theres a copy button when you select the layer

#

it has a red icon on it

nocturne pelicanBOT Mar 24, 2018, 6:10 PM

#

@mortal fox Check out this tutorial for OBS’ studio mode which allows you to preload scenes before transitioning. https://www.youtube.com/watch?v=W8iWsD2Lq3U

mortal fox Mar 24, 2018, 6:12 PM

#

Cheers

misty hare Mar 24, 2018, 6:17 PM

#

Thanks @pine hemlock I was in my phone couldn’t get all that 😂

rustic matrix Mar 24, 2018, 6:17 PM

#

tried that and nothing has worked 🙁

#

still shows in se but not obs

misty hare Mar 24, 2018, 6:20 PM

#

I’d just copy the link again and paste it in obs browser source @Tre#2062

rustic matrix Mar 24, 2018, 6:21 PM

#

ok i'll try that 🙂

rustic matrix Mar 24, 2018, 6:38 PM

#

tried no luck

lament blade Mar 24, 2018, 6:38 PM

#

I found a glitch in streamelements roulette function.

clever mango Mar 24, 2018, 6:38 PM

#

please explain what's going on

lament blade Mar 24, 2018, 6:39 PM

#

If a user requests a !roulette and the bot skips the user or doesn't recognize the command the next !roulette is a guaranteed win.

clever mango Mar 24, 2018, 6:43 PM

#

Do you have some proof of this happening consistently over time? There's never been a report like this before.

lament blade Mar 24, 2018, 6:44 PM

#

I'm a mod in a casino channel. I tested my theory today with all the users. Might just be 'luck' but it works 100% of the time.

naive basalt Mar 24, 2018, 6:45 PM

#

Hello for some reason my !points comand wont work

clever mango Mar 24, 2018, 6:46 PM

#

@lament blade channel name?

lament blade Mar 24, 2018, 6:46 PM

#

shirox1980

clever mango Mar 24, 2018, 6:47 PM

#

Also, when you say "the bot skips the user or doesn't recognize the command" this is behavior consistent with the module cooldown

#

Which functions based on the cooldown times the user specifies

naive basalt Mar 24, 2018, 6:49 PM

#

Actually none of my streamelements commands work in my chat

lament blade Mar 24, 2018, 6:49 PM

#

question is , do you have the bot in your chat?

naive basalt Mar 24, 2018, 6:49 PM

#

probably not how do i enable that

clever mango Mar 24, 2018, 6:50 PM

#

https://streamelements.com/dashboard

#

Select Join Channel on the right side

#

under bot settings

lament blade Mar 24, 2018, 6:51 PM

#

📎 unknown.png

crimson yew Mar 24, 2018, 6:52 PM

#

Yours look different from mine. o__o

lament blade Mar 24, 2018, 6:52 PM

#

also make sure you have the bot as a mod to!

📎 unknown.png

#

@crimson yew how different?

naive basalt Mar 24, 2018, 6:53 PM

#

where is that info starlite, I added him to chat and still nothing

lament blade Mar 24, 2018, 6:53 PM

#

as @clever mango said go to https://streamelements.com/dashboard and you should see it

StreamElements

StreamElements - The ultimate tools for live streaming

The Ultimate All in One Platform for Streamers

naive basalt Mar 24, 2018, 6:53 PM

#

I did that, i parted the bot, rejoined it and still nothing

lament blade Mar 24, 2018, 6:54 PM

#

did you mod the bot?

naive basalt Mar 24, 2018, 6:54 PM

#

yes

lament blade Mar 24, 2018, 6:56 PM

#

do you have it enabled?

📎 unknown.png

clever mango Mar 24, 2018, 6:56 PM

#

@conch(CANADA)#8046 The win percentage is 42% for that channel and the user cooldown is 1800 seconds. I see nothing in the roulette code that would cause a guaranteed win as you mentioned. We would need to see logs of it happening consistently over an extended period of time before we can consider it to be an actual issue.

#

And they're gone...

#

@naive basalt channel name please

naive basalt Mar 24, 2018, 6:57 PM

#

yes i have it enabled as well

#

iSmitty

lament blade Mar 24, 2018, 6:58 PM

#

you havnt modded your bot?

📎 unknown.png

clever mango Mar 24, 2018, 6:58 PM

#

type /unban streamelements please in case it was timedout or banned

#

and then /mod streamelements

naive basalt Mar 24, 2018, 6:59 PM

#

https://gyazo.com/fbda8bb17f7c72ac6a562cf6ec85819b

Gyazo

#

says this everytime

crimson yew Mar 24, 2018, 6:59 PM

#

mine looks like this when adding bot to chat

📎 hvhk.JPG

#

but your layout is different. o_o

clever mango Mar 24, 2018, 7:01 PM

#

twitch is having issues

📎 unknown.png

naive basalt Mar 24, 2018, 7:01 PM

#

is there a way i can just ban the user and then unban and reinvite back?

strange meadow Mar 24, 2018, 7:02 PM

#

are the timed messages not working currently?

lament blade Mar 24, 2018, 7:02 PM

#

if it still persists after the twitch thing has been fixed then maybe its an issue with the bot itself but i doubt it

naive basalt Mar 24, 2018, 7:05 PM

#

@clever mango even when you did the !bot part command it didn't leave the chat, I had to go onto dashboard and part it

clever mango Mar 24, 2018, 7:05 PM

#

We're looking into it

#

Twitch user lists are slow right now which causes issues for bots

lament blade Mar 24, 2018, 7:06 PM

#

@naive basalt the bot is a mod now so try commands now?

naive basalt Mar 24, 2018, 7:07 PM

#

still nothing

lament blade Mar 24, 2018, 7:08 PM

#

i guess all we can do is wait till twitch stops having its moments

clever mango Mar 24, 2018, 7:09 PM

#

have you typed /unban streamelements ?

naive basalt Mar 24, 2018, 7:09 PM

#

when u guys are typing in the !ping command and stuff i can't see if the bot says anything that the bot says

clever mango Mar 24, 2018, 7:09 PM

#

we want to rule that out

naive basalt Mar 24, 2018, 7:09 PM

#

https://gyazo.com/fa98323bd6ea09e93f40e7eb1252d7cb

Gyazo

clever mango Mar 24, 2018, 7:09 PM

#

ok

#

@naive basalt are you using a custom bot name?

naive basalt Mar 24, 2018, 7:10 PM

#

On ground control yes i did that

#

I downloaded the ground control app

#

I just turned it off

clever mango Mar 24, 2018, 7:11 PM

#

custom bot name was not configured properly

naive basalt Mar 24, 2018, 7:11 PM

#

How can i configure that properly?

clever mango Mar 24, 2018, 7:11 PM

#

!rename

nocturne pelicanBOT Mar 24, 2018, 7:11 PM

#

Custom bot name requirements

StreamElements bot modded and in chat
Active overlay with alerts
StreamElements tipping page in the panels below the stream (!panels)
Create a twitch account for the name you want to use
Ground Control app must be running

Steps to enable custom name

Sign in to https://twitch.tv with the bot account
Install and run Ground Control (!gc for download)
Visit https://twitchapps.com/tmi/ and generate an oAUTH token
Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account
Restart Ground Control (custom name may take a few minutes to take effect)

naive basalt Mar 24, 2018, 7:12 PM

#

eh i'll just leave it the way it is for now but i'll take notes on this lol

#

Appreciate the trouble shooting guys for real

glossy moat Mar 24, 2018, 7:24 PM

#

I'm trying to use the streamelements overlay with Nvidia Share,is this possible?

clever mango Mar 24, 2018, 7:26 PM

#

No, it does not support browser sources.

#

We recommend OBS studio

glossy moat Mar 24, 2018, 7:28 PM

#

Maybe once i get a new gfx card. I've had bad experiences with OBS's huge overhead.

crimson yew Mar 24, 2018, 7:48 PM

#

Maybe Leela can get you a new one.

#

feelsgrinman

lament blade Mar 24, 2018, 7:49 PM

#

GPUs are so expensive nowadays its unreal

deft token Mar 24, 2018, 7:54 PM

#

Having some issues with setting up Sub Alerts. The picture image is not changing for some reason.

#

OH Jk. nvm

#

User error

pine hemlock Mar 24, 2018, 7:56 PM

#

pepeK

lilac stag Mar 24, 2018, 8:13 PM

#

@tight harness we talked the other week about delays with notifications on ground control. I've updated and had a go but the issue still persists...

tight harness Mar 24, 2018, 8:17 PM

#

And this is while you're live?

lilac stag Mar 24, 2018, 8:18 PM

#

yup

lament blade Mar 24, 2018, 8:20 PM

#

@lilac stag try using the web browser instead of ground control that may work better?

frail goblet Mar 24, 2018, 8:21 PM

#

Is there a way to have some sort of command for que

#

People want to join me playing but sometimes I can’t remember how many people wanted to join

lilac stag Mar 24, 2018, 8:21 PM

#

haven't tried that, would it work better?

frail goblet Mar 24, 2018, 8:22 PM

#

It would that way it’s more organized when you’re playing with people and then there are those that have subs so they will get prioritized first

lament blade Mar 24, 2018, 8:23 PM

#

@lilac stag might do no idea worth a try right?

tight harness Mar 24, 2018, 8:23 PM

#

@frail goblet There's count variables, but a queue system has been suggested on our ideas board: https://strms.net/ideas

lilac stag Mar 24, 2018, 8:25 PM

#

so the app just doesnt work as well yet? Is a fix inbound?

#

i just running an app dedicated for stream alerts

tight harness Mar 24, 2018, 8:26 PM

#

They both work fine in general, I don't remember our previous conversation and I don't recall anybody else saying that they're delayed on Ground Control either

lilac stag Mar 24, 2018, 8:27 PM

#

Do I need to post a link to the vod or something? Would that help?

tight harness Mar 24, 2018, 8:28 PM

#

Is the issue demonstrated in the VOD?

lilac stag Mar 24, 2018, 8:29 PM

#

yeah

tight harness Mar 24, 2018, 8:30 PM

#

Then sure, always helpful 😃

scenic anvil Mar 24, 2018, 8:38 PM

#

So I was using one of StreamLabs default SFX for cheers, any way to import that? Import imported everything I uploaded

tight harness Mar 24, 2018, 8:40 PM

#

If it belongs to them then that's probably why it's not importing

scenic anvil Mar 24, 2018, 8:43 PM

#

Okay, does StreamElements have any SFX I can choose from, or is it all things I upload?

tight harness Mar 24, 2018, 8:43 PM

#

We have defaults

scenic anvil Mar 24, 2018, 8:43 PM

#

Okay, thanks

tight harness Mar 24, 2018, 8:43 PM

#

But it's just a generic ping, the idea it to upload your own

scenic anvil Mar 24, 2018, 8:43 PM

#

right

lament blade Mar 24, 2018, 8:46 PM

#

should be able to find royalty free sfx theres loads out there!

tight harness Mar 24, 2018, 8:49 PM

#

Very true

lament blade Mar 24, 2018, 8:49 PM

#

@scenic anvil dm'd you a link

scenic anvil Mar 24, 2018, 8:50 PM

#

Yeah I'd settled on the StreamLabs one as after searching for a while I couldn't find anything suitable. Just found a decent replacement though

lament blade Mar 24, 2018, 8:50 PM

#

good good

lilac stag Mar 24, 2018, 9:09 PM

#

@tight harness https://clips.twitch.tv/BenevolentObeseTaroAliens

Twitch

JacRossiter Playing Creative - Twitch Clips

stream elements bug - Clipped by JacRossiter

▶ Play video

#

you can hear the notification sound at the start

#

then right at the end the notification comes though

#

you can see that in the lower right corner that shows my second monitor

tight harness Mar 24, 2018, 9:14 PM

#

Forwarded it on, thanks

obsidian kettle Mar 24, 2018, 9:15 PM

#

Is there a delay on the site or something?

#

I stopped streaming 10 minutes ago and it still says i'm live on my dashboard

proud pumice Mar 24, 2018, 9:16 PM

#

@obsidian kettle sometimes twitch takes up to 15 minutes to notify us you're off

obsidian kettle Mar 24, 2018, 9:17 PM

#

Same thing for hosts and all that? Trying to find the name of someone who hosted me but it does not show up yet.

tight harness Mar 24, 2018, 9:20 PM

#

@lilac stag You've still got Streamlabs alerts? 🤔

#

That's what the first alert is coming from

#

@obsidian kettle Check pinned messages about host alerts

obsidian kettle Mar 24, 2018, 9:27 PM

#

I don't get it.

winter zenith Mar 24, 2018, 9:29 PM

#

@obsidian kettle your activity feed must be open in a way for hosts to go through

#

either with GroundControll or on the dashboard

tight harness Mar 24, 2018, 9:29 PM

#

📎 14f42227a66ab91a6eefb10330e0462d.png

winter zenith Mar 24, 2018, 9:30 PM

#

if the SE Dashboard still say that you are live its just little "delayed" you are offline for sure if you stoped it in your OBS/XSplitt

obsidian kettle Mar 24, 2018, 9:31 PM

#

Yeah i saw that i still dont get it

winter zenith Mar 24, 2018, 9:31 PM

#

you mean why you have to have it opened?

obsidian kettle Mar 24, 2018, 9:31 PM

#

where on the dashboard am i supposed to make that connection

winter zenith Mar 24, 2018, 9:32 PM

#

you dont have to do anything

#

just leave it open

obsidian kettle Mar 24, 2018, 9:32 PM

#

I had it open the entire time

winter zenith Mar 24, 2018, 9:32 PM

#

or use Ground Controll

obsidian kettle Mar 24, 2018, 9:32 PM

#

still dont see them

winter zenith Mar 24, 2018, 9:32 PM

#

oh thats all what I wanted to know

#

If you had it open in a way or another

#

if you still didnt recive the host it could be that your host alerts are wrongly configurated

obsidian kettle Mar 24, 2018, 9:33 PM

#

eeeeh

#

they used to work

#

nb3Thinking

winter zenith Mar 24, 2018, 9:33 PM

#

that an Alert should only play if xou get hosted/raided with a specific number

#

so for exsample if some one hosts with 0 views there is no alert but if someone hosts wit 3 it is an alert

obsidian kettle Mar 24, 2018, 9:34 PM

#

That does not explain why the hosts don't show up on the dashboard either tho

winter zenith Mar 24, 2018, 9:35 PM

#

well in that case I would think that it failed on Twitches end for SE to get the Host alert .

#

if it works all the time and just a few times not its probably bc Twitch hicked up and SE couldn't gather the information .

#

Did the alert show up in the Alert box on stream?

#

probably not 🤔

obsidian kettle Mar 24, 2018, 9:36 PM

#

Nah i would have heard if the sound went off

winter zenith Mar 24, 2018, 9:36 PM

#

yeah

#

so like I said probably twitch hicked up... did the host show up in chat?

obsidian kettle Mar 24, 2018, 9:37 PM

#

Not on my phone but on my dashboard it did

winter zenith Mar 24, 2018, 9:37 PM

#

Twitch Dashboard? huh

#

what do you mean with "my phone"

#

you have the chat opened there?

obsidian kettle Mar 24, 2018, 9:38 PM

#

yes and yes

#

i dont have dual monitors so thats how i see my chat during stream

winter zenith Mar 24, 2018, 9:46 PM

#

ok so when it also didn't come up in chat its a twitch issue for sure

balmy badger Mar 24, 2018, 10:09 PM

#

i've noticed while using media share that when i show the video on stream it shows the ads from youtube. even if i close the ad in ground control it still shows on stream though, is there anyway to fix this?

#

good evening btw 😃

flat valve Mar 24, 2018, 10:21 PM

#

is there a way I can do custom giveaway commands? Like, I just want them to type !nameofgame to enter the giveaway, single ticket, no cost...

#

or do I have to use the ticket purchase system with the streamelements bot

warm tulip Mar 24, 2018, 10:38 PM

#

im trying to set up a shoutout command to give some support back to people who supported me to become affiliate whats the besdt way to do this?

frail goblet Mar 24, 2018, 10:41 PM

#

There’s a default command for that

#

@warm tulip

spiral pine Mar 24, 2018, 10:44 PM

#

Im doing a giveaway tonight

#

and the !ticket 1 command isnt working

#

do i need to be live for it to work?/

dense jackal Mar 24, 2018, 10:49 PM

#

was this in your chat @spiral pine

📎 unknown.png

#

@balmy badger This is currently being worked on and hopefully fixed soon 😄

#

@flat valve you can do raffles with the module, but you cannot activate the giveaway module through chat to my knowledge

balmy badger Mar 24, 2018, 10:51 PM

#

@dense jackal good to know 😃 thanks for your help!

warm tulip Mar 24, 2018, 10:51 PM

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@frail goblet am i being drunk or stupid or both? i cant see snything? would it be !so [user] or !shoutout [user] or am i missing something?

dense jackal Mar 24, 2018, 10:52 PM

#

@warm tulip

📎 unknown.png

#

This is what @frail goblet was referring to https://i.imgur.com/HU3orB3.gifv

Imgur

warm tulip Mar 24, 2018, 10:53 PM

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oh nice thanks @dense jackal

dense jackal Mar 24, 2018, 10:54 PM

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np seheart

spiral pine Mar 24, 2018, 10:55 PM

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@dense jackal should be editable, !enter worked though

dense jackal Mar 24, 2018, 10:57 PM

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@spiral pine check your default commands here https://streamelements.com/dashboard/bot/commands/default and look for !enter you can create an alias there like this

#

📎 unknown.png

minor ginkgo Mar 24, 2018, 11:16 PM

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I was wondering if you can delete the default follower sound the little ding/bell sound. I currently changed it but you still here the default sound.

molten brook Mar 24, 2018, 11:17 PM

#

Changing it should remove the original, unless you have another alert box also playing the alert

dense jackal Mar 24, 2018, 11:19 PM

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@minor ginkgo you should be able to change it are you using chrome? and what is your twitch?

minor ginkgo Mar 24, 2018, 11:21 PM

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@dense jackal im using chrome ye and my twitch is yroprl

dense jackal Mar 24, 2018, 11:21 PM

#

do you have obs open? @minor ginkgo

minor ginkgo Mar 24, 2018, 11:21 PM

#

yep

dense jackal Mar 24, 2018, 11:22 PM

#

try closing that and make sure you save after making your change

minor ginkgo Mar 24, 2018, 11:42 PM

#

@dense jackal found out what it was thanks for the help anyways!

dense jackal Mar 24, 2018, 11:42 PM

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oh what was the issue?

minor ginkgo Mar 24, 2018, 11:43 PM

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i imported the sound but had to clear it so it wouldnt play it twice

#

and after refreshing a couple of times it was good to go

fresh raven Mar 24, 2018, 11:57 PM

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Heyho together, just one Short question: is it possible to use wildcards in commands on twitch? I want to Trigger 2 actions with one command 😅 like „!byebye“ Action1(!byebye) : say“User want to say good bye“ action2(!byeby*) : mute this User.

thorn gazelle Mar 24, 2018, 11:58 PM

#

Hey guys, i love to interact with my viewers all the time - They love the loyalty system!
But how on earth does it work?

I have enabled certain settings: follow stream = 100 points / first time sub = 1000 points / host my channel = 200 points / 10 points each 10 min spent watching.

But when people host me, or sub, they don't get the points?! 😦

weary mist Mar 25, 2018, 12:02 AM

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@flat valve you can add the alias to the ticket command for that

#

but making it zero cost, and only one ticket is very much an option

dense jackal Mar 25, 2018, 12:04 AM

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@fresh raven I don't believe so at this time

flat valve Mar 25, 2018, 12:09 AM

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kk thanks @weary mist

dense jackal Mar 25, 2018, 12:12 AM

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@thorn gazelle Are you sure? That's really weird I haven't seen that happening if it happens again while live please @ us

#

sometimes it may take a little bit to get the points to register but it shouldn't be long

thorn gazelle Mar 25, 2018, 12:51 AM

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@dense jackal How long is "take a little bit" ?
I handed out them manually as they never was given out by the bot 😦

it was probably 10 min after they hosted - followed and all that, they still have not got their points

dense jackal Mar 25, 2018, 12:51 AM

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It shouldn't be more than a couple minutes

#

at worst

thorn gazelle Mar 25, 2018, 12:52 AM

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hmm...

dense jackal Mar 25, 2018, 12:52 AM

#

Next time it happens please @ support heroes and we will check it out

thorn gazelle Mar 25, 2018, 12:52 AM

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@dense jackal https://gyazo.com/cc77800c6c2bf1baeb854951ed661562 Nothing wrong with this picture right?

Gyazo

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I will @ support heroes, hope it wont happen next stream 😃

mighty hamlet Mar 25, 2018, 1:05 AM

#

Padding for the secondary text on the subs variation is not showing

dense jackal Mar 25, 2018, 1:36 AM

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Looks fine @thorn gazelle

honest flint Mar 25, 2018, 1:43 AM

#

Can I rename the bot in my stream?

nocturne pelicanBOT Mar 25, 2018, 2:05 AM

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@honest flint Custom bot name requirements

StreamElements bot modded and in chat
Active overlay with alerts
StreamElements tipping page in the panels below the stream (!panels)
Create a twitch account for the name you want to use
Ground Control app must be running

Steps to enable custom name

Sign in to https://twitch.tv with the bot account
Install and run Ground Control (!gc for download)
Visit https://twitchapps.com/tmi/ and generate an oAUTH token
Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account
Restart Ground Control (custom name may take a few minutes to take effect)

lament blade Mar 25, 2018, 2:40 AM

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Hello all! I changed my overlay to one of the ones that SE has in the gallery, and no alerts are working. when i send test, it works, but I'm live and i have been getting subs, follows and bits and literally nothing is popping up in OBS...

pine hemlock Mar 25, 2018, 2:45 AM

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Did you change your name recently? Or password? If so log out of our site and back in

gentle hamlet Mar 25, 2018, 3:03 AM

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Hi there. I'm having issues with the top donator widget not displaying the correct top donator. I selected the "All time" option but it doesn't show the actual top donator.

#

I checked out my top tippers leaderboard and the top tipper is correct there, but not in the widget

dense jackal Mar 25, 2018, 3:10 AM

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Make sure you are using the Top tipper widget and not the Top Tip widget

📎 unknown.png

livid ingot Mar 25, 2018, 3:12 AM

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Anyway that StreamElements bot can pick up whos been auto hosting me at all?

gentle hamlet Mar 25, 2018, 3:21 AM

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@dense jackal yeah I've been using the top tipper widget

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@livid ingot idk if there is but i do know that there a section on your twitch dashboard that tells you who autohosts you

narrow coyote Mar 25, 2018, 3:29 AM

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I thought the top tipper did not update until the session is over, at least that is how it has been working for me thinkingOHNO

dense jackal Mar 25, 2018, 3:29 AM

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@gentle hamlet this is how my top tipper currently looks

📎 unknown.png

livid ingot Mar 25, 2018, 3:35 AM

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Ill look it up Omid

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Oh that...yeah that one i know of

gentle hamlet Mar 25, 2018, 3:40 AM

#

📎 unknown.png

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mine looks like that too

#

but its wrong

#

it's not actually my top tipper

dense jackal Mar 25, 2018, 3:43 AM

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Have you refreshed totals and aggregates?

gentle hamlet Mar 25, 2018, 3:44 AM

#

oh where do i do that

dense jackal Mar 25, 2018, 3:44 AM

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https://streamelements.com/dashboard/session

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My bad I thought you already did this

gentle hamlet Mar 25, 2018, 3:47 AM

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I refreshed and it changed it, but it's still wrong lol

dense jackal Mar 25, 2018, 3:48 AM

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Are you sure the tip is in our system? What is the all time Tip and tipper supposed to be?

#

Like have you recently moved over to SE?

pine hemlock Mar 25, 2018, 4:07 AM

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Make sure all the tips from the person have the same email as well - ontop of what tomathin said

toxic parcel Mar 25, 2018, 4:10 AM

#

📎 image.png

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Can someone help me with that^

pine hemlock Mar 25, 2018, 4:12 AM

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@toxic parcel https://www.cuda.live/s/kuzedipn.gif

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buying 1 ticket with the option costs 0

#

buying two tickets costs the price of one

lament blade Mar 25, 2018, 4:38 AM

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@dense jackal Hey man, Alerts got wonky again, host popup didnt work, then did on the next host i got but only text and sound, no image with the popup. Im offline now and tested everything and all will work perfectly now that im off... not sure whats going on...

#

and subscriber goal is going nuts now lol not reflecting correct amount

weary mist Mar 25, 2018, 4:44 AM

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@lament blade For the subscriber goal, are you using the goal widget?

lament blade Mar 25, 2018, 4:44 AM

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yes

dense jackal Mar 25, 2018, 4:45 AM

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do you have your activity feed or ground control open during stream @lament blade ?

lament blade Mar 25, 2018, 4:45 AM

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Activity feed

weary mist Mar 25, 2018, 4:46 AM

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So, the sub goal widget only counts upwards, and doesn't take into account re-subs etc. Its more in line for "I want to get 3 subs this week" kinda things. If you want a Total Subscriber goal, then I recommend using the Total Subscriber widget (which pulls values from twitch), and editing the text to look like a goal widget

lament blade Mar 25, 2018, 4:47 AM

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Yeah, Goal is what i have, but its showing total...

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and even that number is wrong lol

weary mist Mar 25, 2018, 4:48 AM

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Total Subscriber widget pulls the number twitch says, Goal widget just increments by 1 each sub alert

lament blade Mar 25, 2018, 4:49 AM

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I get that, Goal is what i added to my overlay... its currently showing 7 new subs, 6 is what i have, and i did not get them all tonight..

weary mist Mar 25, 2018, 4:49 AM

#

if you go here: https://streamelements.com/dashboard/session you can edit that value to match if you want.

StreamElements

StreamElements - The ultimate tools for live streaming

The Ultimate All in One Platform for Streamers

lament blade Mar 25, 2018, 4:50 AM

#

ok sweet

#

still have the alert issues lol

weary mist Mar 25, 2018, 4:55 AM

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I am not sure on the alerts, I am going to leave that to tomathin since he was originally helping you with those

lament blade Mar 25, 2018, 5:03 AM

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👍🏽

dense jackal Mar 25, 2018, 5:32 AM

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@lament blade when is your next stream everything seems to be working fine on my end, do you have an anti virus?

lament blade Mar 25, 2018, 5:42 AM

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Monday 8pm cst

#

and defender is all i have on this machine atm

dense jackal Mar 25, 2018, 5:46 AM

#

Solution in dm's pepeA

cloud plinth Mar 25, 2018, 6:08 AM

#

My song request keeps pausing after every song. How do I fix this?

dense jackal Mar 25, 2018, 6:12 AM

#

Are you using ground control @cloud plinth ?

mighty tree Mar 25, 2018, 7:33 AM

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who can i talk to about getting info on importing from other bots?

dense jackal Mar 25, 2018, 7:33 AM

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Where are you importing from @mighty tree

mighty tree Mar 25, 2018, 7:34 AM

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Deepbot currency and stats @dense jackal

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not sure if the stream has to be offline or online. im doing it online as full control moderator.

#

but cant seem to find the import page.

dense jackal Mar 25, 2018, 7:35 AM

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https://streamelements.com/dashboard/account/import Right here but we can only import the points

StreamElements

StreamElements - The ultimate tools for live streaming

The Ultimate All in One Platform for Streamers

viral token Mar 25, 2018, 7:36 AM

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I'm trying to have a giveaway to active users twitch for the day. I want a higher probability for followers than everyone else. It would also be nice to have a higher weight for people that have been watching the stream longer that day. This isn't possible with the current setup, is it?

mighty tree Mar 25, 2018, 7:36 AM

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@dense jackal yeah i clicked on that page, the blue import but it almost directs me to the page. then bring me right back afterwards.

#

not sure if its a bugg or what.

dense jackal Mar 25, 2018, 7:37 AM

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@viral token not at this time but you can suggest it on our ideas page here https://streamelements.helprace.com/s1-streamelements/ideas @viral token

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Are you using chrome @mighty tree ?

mighty tree Mar 25, 2018, 7:38 AM

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@dense jackal yes i am

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adblocker? lol

viral token Mar 25, 2018, 7:38 AM

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@dense jackal I will do. thanks.

dense jackal Mar 25, 2018, 7:38 AM

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try disabling it why not but when you click import now it directs you to deepbot? or after you put in your token?

mighty tree Mar 25, 2018, 7:39 AM

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yeah no its doing it. almost like whenever i click it my page refreshes is what it looks like.

#

with adblocker disabled.

dense jackal Mar 25, 2018, 7:40 AM

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so not even seeing this at all ?

📎 unknown.png

mighty tree Mar 25, 2018, 7:40 AM

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im seeing what looks like that, but it brings me right back to the dashboard.

dense jackal Mar 25, 2018, 7:41 AM

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hmmm this is really weird, it's working on my end, I would say try going and doing it on incognito mode

mighty tree Mar 25, 2018, 7:41 AM

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alright ill give it a shot.

#

hmm alright, so when im on MY channel it works. but if i switch to the channel im trying to do it for, it doesnt work. im assuming only the Owner can do this?

dense jackal Mar 25, 2018, 7:45 AM

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Interesting, it's not a youtube account is it?

mighty tree Mar 25, 2018, 7:45 AM

#

no its through twitch

dense jackal Mar 25, 2018, 7:45 AM

#

That may have something to do with it

mighty tree Mar 25, 2018, 7:45 AM

#

but i have full power.

dense jackal Mar 25, 2018, 7:45 AM

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but this is a weird bug

mighty tree Mar 25, 2018, 7:45 AM

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im assuming thats the reason.

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not quite FULL power haha

#

all good i will walk them through it.

dense jackal Mar 25, 2018, 7:46 AM

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FeelsBadMan I'll report this and see if we can get it fixed

#

it should be pretty simple

mighty tree Mar 25, 2018, 7:46 AM

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yeah it looks fairly simple.

dense jackal Mar 25, 2018, 7:46 AM

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what's the channel that needs it imported?

mighty tree Mar 25, 2018, 7:46 AM

#

TheBakerTwins

#

Twitch

dense jackal Mar 25, 2018, 7:46 AM

#

danke

rocky fjord Mar 25, 2018, 8:18 AM

#

I have something important to say about se

#

You are losing much clients because there is no IDEAL option for donating to streamers

stuck hamlet Mar 25, 2018, 8:29 AM

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@mighty tree Are you hosting the bot?

#

@rocky fjord What do you mean?

cloud plinth Mar 25, 2018, 8:37 AM

#

Sorry for the late response but yeah I do use ground control @dense jackal

edgy kindle Mar 25, 2018, 8:41 AM

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@stuck hamlet I think he means only paypal option

stuck hamlet Mar 25, 2018, 8:41 AM

#

¯_(ツ)_/¯

drowsy dune Mar 25, 2018, 8:52 AM

#

Also I setup a giveaway but when my viewers type !ticket 1 they get no response and it doesnt enter them

atomic hollow Mar 25, 2018, 8:53 AM

#

did you check this option -

📎 unknown.png

drowsy dune Mar 25, 2018, 8:53 AM

#

yes I have that enable

atomic hollow Mar 25, 2018, 8:54 AM

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ok let me see

#

on twitch yeah?

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not youtube

drowsy dune Mar 25, 2018, 8:54 AM

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Yes

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twitch

atomic hollow Mar 25, 2018, 8:55 AM

#

📎 unknown.png

#

you disabled the enter command

#

from the bot

#

@drowsy dune

drowsy dune Mar 25, 2018, 8:57 AM

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I kept searching for !ticket I didn't realize it was !enter

#

thank you

atomic hollow Mar 25, 2018, 8:57 AM

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ticket is an alias

#

seheart

drowsy dune Mar 25, 2018, 8:57 AM

#

crisis averted lol

#

I sat here for almost 2 hours smh lol

atomic hollow Mar 25, 2018, 9:05 AM

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lol

#

talk to us

hearty tapir Mar 25, 2018, 9:24 AM

#

Is it possible to change volume for the whole overlay or should I do it separately for all alert widgets?

atomic hollow Mar 25, 2018, 9:25 AM

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each widget has to be changed separately

hearty tapir Mar 25, 2018, 9:26 AM

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@atomic hollow thank you

lament blade Mar 25, 2018, 9:44 AM

#

How can I get my actual sub count to show and not 64 https://gyazo.com/e59c93eba6b6dcf204bdac0401ce5027

Gyazo

#

Its the Subscriber Goal Widget btw

gentle imp Mar 25, 2018, 9:52 AM

#

try the total subscribers widget instead

lilac stag Mar 25, 2018, 9:52 AM

#

@tight harness are you sure? Also why would streamlabs alert me so much sooner than streamelements? :/

gentle imp Mar 25, 2018, 9:52 AM

#

@lament blade

lilac stag Mar 25, 2018, 9:53 AM

#

Sorry for delayed response, I was off the PC

tight harness Mar 25, 2018, 10:49 AM

#

@lilac stag yeah we're sure

#

And because there's a different interval before checking with the twitch API would be my guess

stuck hamlet Mar 25, 2018, 10:55 AM

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we check every minute

winter zenith Mar 25, 2018, 11:08 AM

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@hearty tapir you can change the general volume of the overlay in your obs 😃

hearty tapir Mar 25, 2018, 11:10 AM

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@winter zenith I feel shame now you genius thanks PogChamp

winter zenith Mar 25, 2018, 11:11 AM

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No problem my dude seheart

upper steeple Mar 25, 2018, 12:07 PM

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okay so i got a follow and hour ago, it shows on streamlabs but never showed on streamelements

serene granite Mar 25, 2018, 12:12 PM

#

did this person follow you in the past?

#

we added some unfollow/refollow protections in the past.

upper steeple Mar 25, 2018, 12:26 PM

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not sure, but why would it appear on streamlabs and not streamelements@serene granite

serene granite Mar 25, 2018, 12:34 PM

#

we had people abuse the re-follow to get loyalty points bonuses.

uncut quarry Mar 25, 2018, 12:41 PM

#

Is there a way to make a command that Adds the user's name to a list in another command? And then clear the second command?

atomic hollow Mar 25, 2018, 12:55 PM

#

@uncut quarry sorry not sure I follow

#

can you please explain?

winter zenith Mar 25, 2018, 12:57 PM

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I think she is talking about a command that goes like „user1 tagged user2“ wit a second command that replys „user2 is it“

#

So when someone is using the first command again it sayes „user3 tagged user1“ and the second reply sayes „user1 is it“

#

But not sure 🙈

uncut quarry Mar 25, 2018, 12:59 PM

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Like one command adds the user to a list of users who's done the command, the other is said list which gets displayed by doing the command, while the thied clears the list out

winter zenith Mar 25, 2018, 1:01 PM

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So... its like !command „user4 entered the nice list“. Seconde comand is !list „nice list been triggered by: user1, user2, user3, user4“ and the third is !delete user3 „user3 has been deleted from the nicelist“

#

?

#

Bc I think thats way to complex and is not possible atm

uncut quarry Mar 25, 2018, 1:02 PM

#

Something along those lines... I'm not very code savvy and can only do simple things, just a poor mod put to a hard task by a streamer >.<