#helpdesk-twitch
1 messages ยท Page 232 of 1
I have added the follower alert overlays properly, and the image shows up. But I hear no sound effect like I do when I test it
Why is that? I get the same issue with streamlabs
Do you get sound on the overlay editor?
Yeah when I go to the overlay editor and test the sounds, I get sound from both the editor and obs. But when I get an actual follower only the picture and text comes up. No sound effect.
test the follower rather. sorry my english is not so good
Can you take a screenshot of your obs?
sure
Hm, I have not gotten an actual follower since I changed "shutdown source when not visible". could this cause a bug where no sound plays?
No, the alert box should be visible, so that option doesnt take affect.
btw, while talking about the sound, I want to ask, there they come from
I mean, I can hear it
but my OBS outputs only 3 virtual cables and my mic
so it's not heard on the stream
Desktop Sound
meh, desktop sound is not routed to go out through OBS ๐

was thinking if there's option to reroute it through one of the virtual cables, the way I reroute Ground Control, but seems there isn't
So if you play an alert right now, you hear it correct?
Yes, in the browser and in my OBS. But it only plays the animation when someone actually gives me a follow
Hmm, that doesn't seem too plausible. Let me check it out.
btw, can I be added to the #402919550066229250 ?
hey guys, when i add points using streamelements some users are not getting points, 2 out of 50 or so wont get any, is there any reason?
@midnight topaz Are you a StreamElements all-in-one streamer and interested in stream promotion when you go live? Please fill out this application https://strms.net/sellout and if you meet the 3 requirements posted in the :pushpin: pinned message in #general you will be added to the stream announcements.
@cyan geyser it depends on when the bot pulls the viewer list. If they show on the viewer list, then they get the points (I am assuming you are talking about the !bonus all command)
๐
if for some reason twitch isn't showing the person on the viewer list, there is nothing we can do about that. You could always bonus them directly
form filled, didn't knew there is one, last was said to ask in that channel for it ^^
hey since a few days my host alerts wont show up neither in my alert box or on the dashboard
Twitch doesn't have a "notification system" for hosts (unlike follows, subs, raids, etc.) so the only way for StreamElements to know that you are being hosted is to connect through you to twitch. This connection is made on:
- SE Dashboard page - https://streamelements.com/dashboard
- SE Activity Feed page - https://streamelements.com/dashboard/activity
- Ground Control desktop app - https://streamelements.com/groundcontrol
Please have one of these open during your stream in order to receive host event notifications.
k ty
@stuck hamlet Could it be that the sound plays but not in obs for some reason?
No.. sound should always play. 
Regardless of where it's coming from.
Especially if you it's workin on testing, and it's just "real" ones
maybe the sound is too low and you dont hear it while playing games?
yo guys im just wondering why i got charged 4 dollars or about that amount when it states that your overlay manager is free of charge?! ๐
help me x.x
That would be paypal fees @languid ridge StreamElements does not take anything off donations.
so umm how do you get emote flow to work????
oh yea that makes sense maybe its prime then .. thanks for answering ,, @stuck hamlet
Emote flow should be on @ornate surge there's a switch for it.
@stuck hamlet btw do u have an option for making the same alerts for all the overlays u have ..?
You mean just duplicating it to other overlays?
everytime i switch it on and reload it switches back off
Right now i am setting the same alerts for every overlay i have and every overlay has 4 different overlays if u get what i mean it does take alot of time just wondering if u could make them all use the same alerts so u only need to do it with one overlay..
Oh, you mean the settings page, the settings page is currently broken, and we are working on it @ornate surge
you can just make it on one overlay and duplicate it to another overlay.
@languid ridge
hmm ill try to do that thanks.. ๐
Does streamelements have something similar to Mee6 for announcing my stream in Discord and what not. Trying to get as much in one place as possible.
We do not currently have a Discord bot.
@stuck hamlet thanks for the update! Is that on the road map ? I noticed you said currently.
We want to develop it, but it is currently not in development, nor do we have an ETA, but it's on there. ๐
haha nice
who is making the overlays`?
The premade ones?
yes
That would be @ripe herald ๐
they are insane man
much thanks-.
does he have a tutorial for making such things?`
*She
oh sorry..
does she"
i need one for ark survival but my overlays look like shit tbh ๐
oh damn thats gonna be a long question .. i might aswell get going making one but thanks for the overlays ill ask when i get stuck and mad.. XD
You can dm me if you will stuck in the middle ๐
@stuck hamlet Could it be that the sound files are imported from streamlabs? I made all .mp3 files. But then again, the redemption alert from streamlabs does not work eather...
Only when I test it.. Damn it
i feel like something might be wrong with obs 
hehe u should see my last overlay oh shit.. i will do that thanks @ripe herald
@stuck hamlet https://obsproject.com/forum/threads/streamlabs-audio-not-working-after-new-obs-update.75902/
Seems like others are having this issue..
And there seems to be a solution here, thanks for helping me out.ยจ
Bebo is your friend, guys.
Is there any way to easily transition points to SE without having to do it individually some of my viewers are regulars and had a decent chunk of points on a different bot system I used that isn't importable.
@brittle pendant what bot are you transitioning from
Vivbot
If you can get a CSV file of the username,points, we can import that
@lament blade That thread is for the mac version of OBS and I believe you are on windows. That's also no longer an issue with the most recent version of OBS for mac.
It was an issue with the browser source plugin not playing .mp3 files only on the mac version. But it's now been resolved by the great folks at OBS.
By the way, they have a support discord as well discord.gg/obsproject
for anyone interested
@weary mist I have a link to the list but not a file I can download.
so if the page is broken how do i make it work????
@ornate surge not sure what you are talking about. Can you be specific about what page?
chat stats emote flow was the discussion earlier
Ah, from what I know that is still soemthing being worked on getting fixed? @clever mango
This settings page is not functional at this time https://streamelements.com/dashboard/chatstats Emote flow is enabled for all channels
would anybody be able to explain to me how the song request feature works and how to get it working on my channel?
We have a tutorial here: https://www.youtube.com/watch?v=Wj-hGfqbeC0&index=14&list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv
If you have specific questions we'll answer them ๐
ill watch that first and see if i can figure it out
ok i think i understand that. im downloading this ground control thing now to play music. is there a tutorial for getting that to work?
You can find your JWT token on your account information page (Click on your name next to the Sign Out button) https://streamelements.com/dashboard/account/information
i did that i don't see the jwt token anywhere
show secrets
yup i found it thanks
gg brian, giant steps towards supreme streamer status
should be able to copy paste that
ctrl+c and v
you the man
so i just link a youtube playlist in the songrequest tab that will play on my stream if i don't have requests? do i need to do anything to make the songs play or add anything to obs or will it do that automatically?
Song Request > Settings > paste the link in the Backup Playlist section
I have been using streamlabs for awhile now.. i was wondering if there's a way to import the currency/point system from streamlabs (extension) to streamelements?
No, you can either play it through the Song Request page or through our Ground Control app @timber owl
Bebo >
!gc
Our Desktop App Ground Control: https://streamelements.com/groundcontrol
@modern iris Yes
No problem 
im confused sorry.
i have ground control open and i pasted the link on the songrequest page
so if i start streaming it will just play automatically?
You don't need to be streaming for it to play
i already exported from streamlabs. where the heck are did the files go ? O.o
But if you put in the backup playlist link then it will play through Ground Control, if it isn't currently try restarting Ground Control and make sure the whole link is in the Backup Playlist section
is it okay if i use a super theme with some modifications ?
If you wish to modify it then sure
yes i did i made some changes, thank you
@tight harness do you know where the files are ?
@modern iris No, you choose where they get saved to
where do i get the api for emote flow then? i dont see it on my stream when i try to test it
so it only works if im on the song request page on streamelements?
that is the case currently atleast
i cant find them thou
@timber owl on the settings area of GC you need to mark Enable song request
i found the Points excel file but currency from the site can't find it haha
it was already on but then i turned it off and back on and now it is working! thank you @proud pumice
๐
you guys have been very helpful the past few days to me!

can't find the file.. not in the cloud folder
errrrrr
it says Error
but says successfully ?
im confused
i think this one just sends it to your extension
its not the file save
try again according to the instructions?
dat error message box, to give a success error 
Since i go to Cloud -> select folder -> seperate excel files
which gives me the local 'currency'
so i click streamlabs -> export currency and hours
thenit gives me that error
aigh
๐ and the excel file doesnt have all your currency data? did you open it?
this is so confusing, why are they doing it like that
@stuck hamlet @clever mango any idea how we can help this dude break free from their bot?
because there's 2 currency
one from local and one from (extension/website)
i am using the extension one haha
i wanna try streamelements, but if i can't get the points for my twitch viewers, might be too hard
lol *
I'll be right with you
if it actually saved the excel file locally, you could try searching windows for it. from the search bar on your drive you can search for *.xlsx
@modern iris I'll DM you
this is useless...
I've got a quick question - Does the Hypecup currently support the ability to make custom images appear instead of Twitch emotes?
Hello
Is anyone available for a quick simple question?
@lament blade you can change almost every image on the hypecup, which emotes exactly?
@lament blade yah
yeah there's a way to edit those on the cup settings in the overlay manager @lament blade
Instead of twitch emotes falling into the cup, I want to be able to choose what falls into the cup when a bit / cheer is sent
hmmm for bits, I'm pretty sure there's no way to edit them
So my question is basically this.. I am setting up a follower alert for my stream. I followed stream elements guide to copy and paste the link into OBS and then its asks for my "Width and "Height". I chose 720p for the alert but Im not sure what my width and height would be for 720p. Thanks!
@proud pumice ^
The width is 1280 and the height is 720?
Awesome! Thank you guys so much!
ayyyy larger width haha
For Hypecup cheer alerts, I see that I can change an image for what falls into the cup, but I can't ever seem to make that exact image appear when a cheer is sent
ya, for cheers we use the twitch image
No over-riding it whatsoever? Darn
not for cheers :/
can you help iT wont let my inport my stuff form StreamLabs
@weary mist yet again im unable to get stream emote flow to work on my page and i have yet to get actual assistance
@ornate surge what emote flow you mean? KappaGen?
Hey guys, new user here. When i get a donation, my song and voice message are playing twice, like on top of each other.
@proud pumice yes
@ornate surge can you link your channel's stats page?
Ok, so that is different, that is Kappagen. Did you add the kappagen widget to your overlay that you have in OBS?
how do i do that? i dont see the api link anywhere
open the overlay that you are working with in the editor (click the bigger pencil). Then click Widgets in the top left, then click add under the Kappagen widget
Who do I talk to if I have an issue regarding payments through streamlabs to a streamer not being received by the streamer but the money is being charged from me?
can i pull the source off here and add it to my main overlay or do i have to make one entirely on streamelements?
I feel sad now. Currently no way to export currency if ur using extension.. just chatted with streamlabs support
@lament blade if it was through StreamLabs, it would probably be best to contact them, or the payment provider used for the tip. This discord is for StreamElements
@vale glen Hi, what are you trying to import?
I meant streamelements sorry, mixed the two up,
@ornate surge Do you use StreamElements for your normal alerts and stuff? Or another service? If you use us, you can use the same overlay you use for the other stuff. If you use another service, you can add the widget to a blank overlay, and then just add that browser source to OBS
are you sure the streamer does not have a pending deposit on paypal?
otherwise you may need to contact paypal support about this
how would I go by contacting the streamer to make sure he's at least received it on paypal?
if I can't donate to ask hehe
it's sodapoppin btw, for context
My subcount widget says 0 ๐ฉ which is wrong and has been wrong for ages now, even after deleting it and re-adding it. How can i fix this?
All we do is connect the paypal accounts. None of the money touches our hands. You could contact PayPal and verify that the payment went through, but if the issue is that the streamer put the wrong email address in for the donation page, that is something the streamer has to take care of
@velvet wren Go to the data tab (top left in overlay editor, or you can get to it from Acitivty Feed -> widget data), then go to Totals, and click reset session
been trying to add the widget via browser source for an hour with no success
Tried that already ๐ฆ
So you are grabbing the wrong widget
Make sure you are grabbing the Total Subscribers widget
๐ โค I'm a dumbass

@ornate surge since you are in a LoL game, I have updated your overlay to include the widget. Go ahead and refresh if you have it open in the editor, and then you can click on the box, make any changes, and make sure you hit SAVE before you exit
@timid hare Hi, are you connected with youtube or twitch?
Are you using a supertheme?
He is streaming with youtube and i've set up alerts removing sponsor/superchat alerts cause he can't use it
I've tested alerts they worked but I can check again
Then it won't let me proceed by clicking the bottom for some reason
Click the SE icon at the top right of your browser
@vale glen Are you clicking on the actual extension button?
That is just an image where your cursor is
I didn't realise that was just the picture thanks ever so much I've done it now
It's all good, we're here to help 
ive only grabbed the kappagen wigdet @weary mist
What other widget do you want?
thats the one i want to pull out and use on my custom scene on obs
ok, so the overlay that is in your My Overlays page should be JUST kappagen
and you can use that in a browser source in your OBS scene
says kappagen1 yea
click launch in the bottom left, copy the link. Go to OBS, create new browser source, change width to 1920, height to 1080, click ok, hit CTRL+F, and you are set to go
@weary mist My life in a nutshell :d
xD
for some reason i can hear my ground control in my headset but it isn't coming through my stream i am live now and nothing going through
Make sure that OBS is capturing the right audio sources.
how do i do that?
Settings > Audio
better set it right then :>
i don't know what right is haha
any chance someone here knows the settings i need to change?
do you have any audio being captured by OBS?
What do you have the Audio Input Capture set to capture? Do you still also have the Desktop Audio listed in the mixer? You will want to make sure these are capturing from the correct audio source
its just default
i do not have the desktop audio listed in mixer
haven't seen that one
default should pickup what ever Windows has set as the default audio device, you can try changing this from default to the audio device that the audio is coming out of, in this case your headset
so i switched the properties to head that didn't seem to do anyhthing
๐ค
ya this is really weird i thought i would have to put it as a source or something but that isn't doing anything
Is OBS outputting any audio at all? Like if you look at the audio source in the mixer do you see any activity from it? like the little green bar shown under desktop audio
Is slots bugged atm? even when we briefly set it to 200, no one has ever won it in my channel
ok, so it sounds like the audio source that should be capturing the desktop audio is not capturing anything, if you changed this to your headset, or if Windows has the headset as the default audio device, it might be good to try restarting OBS
I have this issue with OBS, where it will not capture my desktop audio if I change the default sound device in Windows while OBS is open
do i need to make a whole new scene when i restart?
or just restarting would change it back?
i did that and still nothing
!slots
The slider increases the payout if you manage to win
Less than 100 on the slider means people will not win money over time using the slot machine. 80-100 is a good range
less emotes = higher win chance
its like 5 emotes = 3%, 4 emotes = 7%, 3 = 12%
actual formula : n / n^3
n = number of emotes
@worthy token
so the desktop audio still has no activity on the decibel counter?
correct
and if you change the device for desktop audio, are you still getting nothing for any of the sources?
yes its just default or speakers
if seeing it would help you can go to my stream and ill put it on screen
whats your username, just the twitch name, no link
briangaria88
@placid drift Make sure to :ballot_box_with_check: โShutdown source when not visibleโ for all browser sources (all OBS scenes). If using studio mode, uncheck โSwap Preview/Output scenes After Transitioning.โ Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png
is there any way to transfer settings for your alertbox from one overlay to another one?
@grim warren you can duplicate the alertbox itself to any of your other overlays. Its in the Layers tab of the overlay editor
Just click the box, then click the duplicate button, and it will ask you which overlays you want it in
oh ok, found that out. thanks so much @weary mist
(Sorry i'm moving it to general because I don't believe it's a "support" type of thing )
oki
what do you mean? there is a widget where you can add events in a "list mode"
yeah event list
thnx
no problem
For the record, took Brian's issue to DM, the audio problem seemed to be OBS not being able to initialize the drivers: Failed to get initialize audio client: 800401FB. Error translates to "Object is not registered". Advised audio driver reinstall, and provided link to OBS discord
thank you so much Kite


Can't remember if I mentioned this before but Kappagen is showing my old subscriber emotes (ones that are no longer active or available) during emotesplosions even when I disable all my subscriber emotes from showing in Kappagen
So i changed my twitch name from SentinoOne to T3C_Sentino today. None of my cheers or subs popped up on my overlay or in my ground control. Only followers and hosts. Is there any fix to this and is this related to me changing twitch name ?
@vernal sand Log out of SE and log back in
@delicate olive try relogging as well not sure why this would be happenenning perhaps hasn't updated fully. Have you tried adding a new kappagen widget?
That simple huh ? Thnx @pine hemlock
Should be that simple yes
removing it and re-adding it seems to have worked, thank you
Awesome ๐
one moment, I do much better on text support
i know but i need voice
its complicated to text it
sorry
are u going to get in voice tho?
sorry to bother u again @weak moth i a noob but what is the res for the defualt overlay. i cant seem to get it to fix perfect in the window
1920x1080
Make sure to :ballot_box_with_check: โShutdown source when not visibleโ for all browser sources (all OBS scenes). If using studio mode, uncheck โSwap Preview/Output scenes After Transitioning.โ Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png
Like the first picture above @cunning summit ^
How do i set up Reward system?
Loyalty system? ๐ https://streamelements.com/dashboard/loyalty
That's how they get points and then you can open a store for them to spend their points there
And here's a tutorial (old website but still mostly relevant) https://www.youtube.com/watch?v=hM7D0HJDRHg&t=0s&list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv&index=7
It's for when you want to give away for example a list of game keys
If you have game keys for Steam, sure ๐
Or nuclear launch codes @livid ingot
Dear god no
DON'T LET KIM GET 500 LOYALTY POINTS
Lucky i have over 100 steam codes ๐
So i just add my Steam keys in the list and they get 1 per 500 Points right?
If you set the cost to 500 then yeah that's how it works
Ok then, just as long as i dont lose all the keys due to some bug, we will be good ๐
make sure to turn off anything that can abuse your point system then, like gambling etc. There is currently no max gamble limit @livid ingot
I dont have gamble on
Just making sure 
Done, Added 15 keys to start with
Awesome 
Ok next question, How do i set up the Redemption point, meaning How can they trigger the reward?
Quick question, for some reason, setting up a line break on a resub notification causes the text to just overlap instead of shifting down
they can trigger it by !redeem Steam_Key
or !store
and going to the webpage @livid ingot
then they go to their streamelements account and go to https://streamelements.com/dashboard/account/redemptions
Can you post a specific screenshot @blissful cove ?
Np ๐ @livid ingot Have a great day man
i can try, one moment
u can say StreamElements instead of Streamer elements 
Ok ill fix that one up lol
line break issue with the line {name} just resubbed <br>for {amount} months!
just trying to break the second half to another line, so it doesnt go past the sides of my alert box
My html is rusty but don't you need </br> after <br>
could be, it worked on gift sub without but i can try, my code is probably rustier than yours lol one moment
hmm ok then, it must be somethine else iv done causing the text to overlap, as even with the other break, it causes overlapping text, im just looking for my other issue...
yea its still set to 0
0 makes it overlay.
I can code @stuck hamlet can hack
perfect, then i think this should fix it
Perfect! Thank you guys ! now off to bed lol , have a great night!
You too my man
Just a question before i get streaming, The bot wont throw a "Welcome to the stream" message for anyone whos just sitting and lurking around right?
nope!
Thank fuck
Anyways, Thank you so much again for your help! I look forward to a great team up with you guys
no problem
thanks for stoppin by
Just as along as you guys dont pull what Drangrybot team did, We will be fine
^
Heard of them but don't know what they pulled
The owner of the bot program, decided he wanted money for it and is now charging $5 per month for usage and its going private, You have to follow him and sub to him every month on his twitch
oh did he have a clause in his terms of service saying he could change it whenever he wanted without notice?
Yeah, no we're not going to do that
Either way, found it kinda selfish, but understood his idea, but i couldnt spare $5 a month for it
Paying to get money on twitch 
Tomathin do i just copy+paste everything ? O_o
yep just add commas .should look like this
bob,123
fred,43
larry,67
For a donation goal would I use countdown?
HMM it says done
@lament blade We have a Tip Goal Widget
Lol I'm a retard, mb, I looked through it and past it
hey @dense jackal it says its done but not appearing in leaderboard section ?
You put your JWT token and account ID there as well, hit load CSV and then send to StreamElements, all of that was completed?
I don't believe so ๐ค
Also send a screenshot of your import page here if possible
wait its working now!! ๐
i can finally move from streamlabs to stream elements
Thanks @dense jackal @stuck hamlet
where's my pizza 
i has no pizza
Awesome ๐
In the overlay creator, is there a way to rotate the bit cup to make it go upside down or have the bits come from the left instead of the right?
Currently no, not in the editor.
Uh,,, the bot is going is off every 60 seconds
@livid ingot what are your timer settings?
@hexed herald You can do this if you create a blank overlay with only the bitcup and then use OBS to rotate it to the direction you want
Hey how do i set a different alert box for donations and a different alert box for followers? ive got 2 set up but when i select something on one it does it on the other
Did you untick for example, donations on the followers alert box?
If i untick something on one box it does it to the other
And how did you set the two boxes up? for some reason what ever i do the one it does the the other
@dapper trellis custom or default?
Add two seperate alert boxes. they shouldnt mirror changes
2fast
5me
Is there a way to reset which cam is seen on the computer? mine when i launched went to laptop webcam immediately. But when i launch now its black and i can't find where to add webcam or have my laptops webcam to turn on.
im trying to create two different alert boxes but for some reason the settings i put on one go over to the other?
save and refresh the overlay?
ill give that a try
with the settings i sent you, it's been working perfectly for me and my friends 
@night jasper with obs? you can only capture your webcam once
@brisk drift Make one, save and refresh, then make the other one, then save and refresh. Should be all good 
You have to add that video source to other scenes @night jasper
you can change which cam is being used in the video source settings
Hey, any idea as to why I have two voices during text-to-speech for donations?
Do you also have double alert sounds? Make sure you have shutdown source when not visible checked on all browser sources @thin sparrow
I'm not seeing to add it in scene Tom
@lament blade @tight harness thank you โค
yw 
I'm not seeing any options to add or change video source settings :/
It's called "Video capture device" specifically like this https://i.imgur.com/J3gCQxL.png
Finally thank you ๐ i have to see if i can get laptop to work with external webcam for streaming
thank you for the help @dense jackal
np ๐
im not sure this is a streamelements or obs problem but my obs stream is now dark AF after changing soem game settings
Streamlabs?
i meant elements
<.< >.>
well i pressed on and off on alot of stuff and fixed it i guess.
Do you have hosts bonus your loyalty settings? https://streamelements.com/dashboard/loyalty
Sure do
the bot is ready for youtube chat?
Patience is a virtue. ๐
No they just added the option for Youtube
Then why did you ask??? XD
Just asking if it's ready
what do you mean the option
The chat bot for youtube
It is live
Cool, that's all I wanna know
-smacked Exion-
You can find it in the dashboard now

@clever mango does this mean including points system going to work?
No, loyalty will not work until youtube makes viewer/chatter lists available to us
what is a JWT Token?
Hard for me to explain, but think of the stream key on Twitch.
It's something similar to that.
hey guys when i click 'Emulate Item Redemption' nothing happens ๐ฎ
Add the store redemption widget to your overlay
@proud copper You can find your JWT token on your account information page (Click on your name next to the Sign Out button) https://streamelements.com/dashboard/account/information
I'm having a hard time trying to get my Camera box on a overlay to not be extremely elongated. Anyone able to help me set up an Overlay?
thank you
Are you using our themes? Some of them come with 2 webcam sizes

how can i find my paypal email link and put it here https://gyazo.com/484c6ae46986fcaeac844813411b0175
@pine hemlock sorry for @ ing 
@lament blade it's whatever email you used to signup for paypal
anyone here that question about help hehehe
@dense jackal ty i got it~
how do i extend the give away duration?
it says create and start
i dont wanna start it and then it will end so soon
Anyone?
It goes until you decide to stop it
so do i just click create and stat
Yep and when you want to do it, just click pick winner
ty
Any of our themes are pretty dope, what game you want to play?
well i play mostly league of legends
and other games
like closers and soul worker
and step mania 5
Hi there, im sure it has been asked a million times, but im trying to work out how to change my bot name. i have tried to change it within ground control but cant seem to get it to change namew
@dense jackal i tried to put brower source of the widget in obs but when i test it ..it cuts off and doesnt show full name ..or anyone know the issue
@lament blade we have league of legends themes in our theme gallery!
@blazing flare Custom bot name requirements
- StreamElements bot modded and in chat
- Active overlay with alerts
- StreamElements tipping page in the panels below the stream (!panels)
- Register the twitch account for the name you want to use
- Ground Control app must be running
Steps to enable custom name
- Sign in to https://twitch.tv with the bot account
- Install and run Ground Control (!gc for download)
- Visit https://twitchapps.com/tmi/ and generate an oAUTH token
- Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account
- Restart Ground Control (custom name may take a few minutes to take effect)
@static gate make sure your obs source looks like this https://i.imgur.com/FegZJQS.png
k let me try @dense jackal
@dense jackal nice i chosen the phoenix theme but what if i want to change a game with the same overlay but the resolution is different
The game res is different?
I would try to keep your game resolutions the same, otherwise you would have to change your game capture source in obs
oh because some games have different @dense jackal screen sizes
yes but you can change them to be the same
oh ok
@dense jackal think got it figured out for now.. but quick question ..you cant have a custom for bit sound ?? cause i tried but it just did default
@static gate open up the variation settings located on the bottom left of the editor and you can edit them there
is stream elements gonna update there league overlays cause we have new runes now @dense jackal
@dense jackal you play league right?
yea the bottom left corner of the character icon in game it doesnt have the purple slot
ah well you can click and you can still see stats through the overlay
i would love for a way to size the overlay according to your ingame overlay for leauge
i had to do a good hour of fiddling in my league overlay to fit it to my ingame interface
since the original size is HORROR
lol
I agree
(i am at like 12% interface size)
I just take out that part of the overlay
https://gyazo.com/3ddccc807a6cc9d7e4efc428e9f69de9 yea cause the circle is bugging me lol
ill just ignore it
@dense jackal https://gyazo.com/da2a4642a41c3003ea9d297b6463bd94 where at?
bottom left above text and TTS settings "Variations settings"
k
how can i test a overlay in obs @dense jackal
and the red square is off https://gyazo.com/0f08e826e9e3263e95f4be41a82180b1
!multi
Make sure to :ballot_box_with_check: โShutdown source when not visibleโ for all browser sources (all OBS scenes). If using studio mode, uncheck โSwap Preview/Output scenes After Transitioning.โ Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png
^
studio mode in the bottom right
^
oh ok and then edit the over lay
how can i show song thats playing in background @dense jackal and im using soundcloud most of the time
!song
is ignore users for loyalty points working properly? i try to add nightbot.. then after refreshing nightbot disappears
press enter after writing nightbot
ah that was dumb of me. hahah thanks
Why is there a huge gap inbetwen my scrolling text when I set the visible items to anything other than 25?
what it looks like until the gap
how do i prevent mods to be able to execute commands like !raffle?
where
ty
10:32
Moderator6-Month SubscriberVerifiedStreamElements: @MaschineTV no items found
there is a item in store, but the command doesnt work. is it known?
Okay
@gaunt light
!host
Twitch doesn't have a "notification system" for hosts (unlike follows, subs, raids, etc.) so the only way for StreamElements to know that you are being hosted is to connect through you to twitch. This connection is made on:
- SE Dashboard page - https://streamelements.com/dashboard
- SE Activity Feed page - https://streamelements.com/dashboard/activity
- Ground Control desktop app - https://streamelements.com/groundcontrol
Please have one of these open during your stream in order to receive host event notifications.
How come the top line still says Points and not the currency i set as BeanieBits? it seams a little confusing for the viewer. This is on the giveaway page
Is there actually a way for songrequest to enable it for only subs? Because mods can also use sr 
any spanish supporter??
@lament blade The site is set up this way. Add it to #๐ญ๏ธฑfeedback-and-ideas if you want!
Yeah but mods still can use it
yeah... so?
They shouldn't if they are no subs xd
LAWL
They way this works is as followed
useres get a "Rank"
300 are subs
500 are regulars
1000 are Mods
1500 are Super Mods
if you set it up that only Subs can songrequest every other user level also can SR
bc they have a higher rank
Just tell your mods not to use the command @lament blade haha
^
Yeah I know this kiwa
then I dont know what you dont understand 
Well not exact numbers, but the "function"
mod subs only ๐
Fair point
good idea 
Rip 3 mods 
If they sub then in the future 
perhaps something good to add to ideas board
yeah put it on the Ideas board that the SR Command can Ignore users
I set it to sub+ only because a frenchie always did sr French rap
Didn't found feature to ignore users yet
@olive lintel can you please help @ornate ferry in spanish ?
Gonna add it when I'm home, if noone else will do before
thanks
@winter zenith rip Fabi's trolling in your chat 

My name is Fabian 
its is?! 
I'm not trolling :c
๐
Yes it is @winter zenith
such a coincidence hehe
^
@gaunt light add me like a friend
?
?
hik
Has there been any examples done for using the API?
so idk what it is, but it seems like eversince i swtiched to streamelements with alerts and got a awesome overlay downloaded ground controle my cpu usage is going crazy on obs it takes 30% now just by opening obs not even streaming befor it was 3% , 5% at highest, this means with 30% cpu usage it makes my machine drop fps in games, i already switched the encoding to gpu on obs cuz my cpu is not strong enough. any help
@brazen moon To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: โShutdown source when not visibleโ https://youtu.be/KDvLynUqXI4
?
look especially at the last part
that was not my quieston streamelements bot but thanks
did you shutdown Browsersources when not visable?
Shutdown source when not visible ๐
^
huh ?
@brazen moon Make sure to :ballot_box_with_check: โShutdown source when not visibleโ for all browser sources (all OBS scenes). If using studio mode, uncheck โSwap Preview/Output scenes After Transitioning.โ Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png
i think it could be the same as what @tight harness found out what was taking all of my cpu usage
it is the answer to your question, believe us
This is important if you dont do this all Browser overlays load in the background
okay thanks
Channy what was your problem?
i try that now i get back to you
if you don't do that you will have all your browsers sources loaded at the same time, resulting in high cpu usage
Thanks
my issue was that i was having several game captures for different games, instead of just one
rippz0r so just the overlays ? or everything from streamelements ?
anything you added as browser source, that includes overlays, yeah
^
@ornate ferry Added
thanks

can you only have 1 giveaway and one contest running at any one time?
giveaways you can have more than one, by mistake I've done this before, but dunno how it will show on stream
not sure if the widget expands
ok... that dont matter so much i was just wondering.
and probably will be a mess to enter it hehe
but i need a giveaway to run for 4 weeks.... will this work ok?
ok cool thanks.... i want viewers to be able to buy tickets all the time to the next giveaway lol
yeah that works nicelly ๐
is there a way you can find out how many tickets you got so far? like a /tickets command?
i have not found anything yet
Hey guys, :)
I tried to rename my Streamelements bot but the option is not showing in the ground control app. Does anyone know a fix?
Hey @lost veldt ! You need to complete 3 tasks before being able to rename your bot
- Add the tipping page to your bio
- Mod your streamelements bot in your chat
(and the last one that I'm searching for right now bear with me ๐ )
use SE overlays
What does 'add the tipping page to your bio' mean exaclty? ๐
Thanks for helping!
means you need to have the donation linked to streamelements on your twitch panels
which you don't have at the moment
our dear @stuck hamlet got a video explaining how to setup a tipping page ๐ @lost veldt il dm you ๐
that's great. Thank you guys so much
No problem! 

Woha its Todesberg 
The Todesberg is here? 
hey, just an question. I use "PhantomBot" at the moment, but I really want to switch to StreamElements. It would be awesome, if I could copy all the points my viewers already collected to StreamElements. Is it possible?! ๐
Does phantombot have a file with all the points?
there is a way to get the .csv-file which I have to check out
with the help of sqlitebrowser
never used this before, but they say that it is possible
ohoookay, not good at all? ๐
Message @clever mango He'll help you out later tonight when he gets home ๐
okay, thank you ๐
We'll get you sorted it and 100% on StreamElements ๐
โฅ would be super awesome ๐
@stuck hamlet is le best le best le best


how is the discord bot coming on?
I'm not sure of an eta
usage examples of the API are at dev.streamelements.com
i have not seen any "code" examples just the calls you have to make
So I'm adding my Overlay as a browser source. However it is to large and does not fit to screen in OBS. Any guidance?
did you set the right size on the site when making the overlay @surreal crag
@surreal crag What's the size of your overlay on Stream Elements ?
I did not, I'm also not sure how.
when you create a new overlay you get this box...
^
1080p should be 1920x1080
!add
To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: โShutdown source when not visibleโ https://youtu.be/KDvLynUqXI4
does it still not work after doing this ^
I actually didn't get that box, I used the RED FLARE SUPER THEME. It just asked me to name it.
if am correct , the default is 1080p
make sure you set the size in obs like so
Perfect! That was the issue! Setting size in OBS! I appreciate it!
๐
Loyalty points on host and offline does not work for me, what could be wrong?
are you running the site or ground control while on stream? im sure you need to or it does not pick up hosts etc
@vivid cove Do you have the activity feed open while you're live?
hm, no.
You need the activity feed open (either on our site or Ground Control) for our system to recognise hosts, that'll be why
The explanation as to why it's needed is in our pinned messages for this channel
Does this also apply to the offline points?
is there offline points for SE?
nopez
I was told yday it is
is there some markup for the text on the giveaway page? it does not seam to take a new line atall?
what do you mean @lament blade
Hi is this a place i can get some help with tips/donos
What do you need? @old pecan ๐
Just a question mainly
I have set up tips from the website
but apparently paypal took a fee from my tip
so i recieved less than what i was supposed too
is that normal?
or did i set up something wrong
yes. I believe the paypal fee is 2.9% +.30c
is there a way i can direct link my bank or something?
im quite new to this sorry for bothering btw
Not at this time, we are looking into adding more payment options ๐
No worries, it's a normal thing. Most streamers deal with it cause there's no better solution, but we hope to bring the best solution known out there ๐
Okay thanks for your help!
check if you don't have automatic currency conversion since that makes it cost more
if possible keep the currency people donate, only change when you need to
1.Click on the profile icon in the top right and select "Profile and settings"
2.On the left sidebar click "My selling tools".
3.Next find the "Block payments" setting and press "update" on the right side.
4.Look for "Allow payments sent to me in a currency I do not hold" and set it to Yes, accept and convert them to U.S Dollars. (Or whatever default currency your PayPal account uses)
but if you can don't convert ๐
yeah all on paypal
I just had a look and there's no way not to convert it auto unless you wanna approve each transaction manually
and even so will probably result on same thing
np
@hard estuary what do you need? ๐
@hard estuary
@ornate ferry hola, si tienes cualquier problema, mรกndame un DM y te puedo ayudar.
Hi, I am using your PUBG overlay "Bullet rain non animated". Would it be possible to include a 4:3 camera frame pic ? There is only 16:9 available and my cam gets blurry when I use the 16:9 format. Would be great โค cheers awesome overlays love it so much !
@steep patio you can distort it to your likings
just the camera part
select it, and on the left where u can see size auto, change it to scaled and resize as u wish
yeha i tried that, but even with scaled it is 16:9 :/ though about that
@ripe herald
yes
We have one just doesnt seem to be in this pubg supertheme
@steep patio ^
@steep patio ๐
bless @ripe herald
wow Kireaki 
quick question i dont know where to ask this
is there a stremelements discord bot?
Not atm, but it is being worked on ๐
I am setting up a server where if anyone subs to me they can get the twitch discord role
how do i do that?
^

Actually, I think if you link your twitch to your discord account, and set it up on your discord server, it will automagically set them as subscribers @eternal oracle
There's a syncing process
awesome
yo @ripe herald my man could you do it as well for "HS TAVERN IN GAME STATIC SCENE" there is also only 16:9 cam frame โค
โค
would be awesome if u guys/gals always did the 4:3 since some of us have those cameras ^^
I actually haxxed mine on photoshop lol from the 16:9
you mean the date when viewer followed @strong widget ?
no, how long a user has been watching
Had to delete because of link I am sending you a variable list
i want to replace the default !watchtime command with a custom one that doesnt ping me
in the chat
I don't know then, maybe someone else
alright
Hold on, I can look into it @strong widget
@strong widget
you can name it watch time just remember to disable it on the default watch time command
Too late :(
here copy paste this @strong widget ${user} has spent ${user.time_online|'0 seconds'} watching ${channel}
and remember to disable the default one @strong widget
it won't go every time because it has global cooldown 
gotcha xdddd
AHHAHA
@gentle imp I believe most of those frames are already made, thejust disappear, or something from the editors. But Kireaki is ver good about supplying them when needed ๐
#discordDidn'tScroll
i need help
what do you need help with?
im new here
ok, is there something specific that you needed help with?
My chat seems to like the idea of a !hug (username) command. What variables would I need to make that happen?
Use the Love template there you can find the variables necessary ๐
But very basic its:
${sender} hugged ${1}
Thank you! I should have been able to figure that out. I always forget there is a template drop down!
its ok, there also is a list of all variables with an description if you need more detailed commands ๐
how to make streamelement bot say "Thanks for following namehere" ?
its a Module
Chat Alerts
its called, Chat Alerts just like Legendary said ๐
Thaank you
People won't get loyalty points if i am offline, correct? because some just stay in chat. haha
hahahahahh thansk ๐
No problem ! 
So there's no way to make SE give points when offline?
I'm really confused as yesterday I was told this was in, today it's not like this
there's no way to do such a thing
not sure who told you that, but our apologies for the confusion.
Does the week for the weekly top cheerer line up with twitch's week for their bit badges?
Does anyone using the AlertBox widget have variations set up for the Host Alert setting?
Also, is there anyway to have a recent cheer also show that person's total cheer?
i don't but i may be able to help @steady phoenix
what's up?
just setting mine up at the moment but the emulate host event function in the editor, at least, seems to be ignoring the variation settings and just using the base settings
wondering whether that still happens with actual host alerts when using the overlay in a live environment
do you have the alert widget set to use random variations?
yup
Weekly cheers reset on Monday pretty sure.
Unless you change it in your twitch settings
just two variations created at the moment, with the random checkbox selected, ,but when the alert actually appears it is just using the sound and custom CSS from the base alert settings instead of any of the variations
perhaps just stumbled on a bug ๐
Unfortunately, I am not somewhere where I can test this right now 
Is there anyway to setup the bot to only removed the link? Not just ban the user?
Just remove 1 message?
because that isn't possible on twitch
you can purge people, banning then for 1 second.
I wrote in a chat at a streamer and I used D.Va .. and it did that
( Siickest: <borttagen lรคnk> only? โค )
The text say "Removed Link"
Do you guys know if you have any plans for Streamdeck integration for overlays and/or song request?
Ohh ๐ฎ
that all depends on elgato, several people have tweeted and re-tweeted them that they need to look into SE integration for streamdeck
So I can then disabled then "Link Protection" ๐
ok thanks, I will tweet them then
@bright tartan if you check the top pinned message in #welcome you can see the tweet template, and tweet at them
ok thanks
no problem 
Was about to say doesn't look like SE 

There we go

Monstercat shouldnt be even recongised...god damn it
you can remove points, and block users from getting points from the loyalty settings on the website
they would still get points from something like !bonus, but wont get points for watching
ffs! I swear i added MOnstercat in on the block section for points, Jeezus!
As Kite said, you can remove points from people in the loyalty settings
Sorted out ๐ Again thank you for the lovley help

hey how do i remove the camera part on 1 of the animated overlays?
You should be able to remove it in the overlay editor
Hey all! I'm new to streaming so this might not be with streamlabs, but i used the fortnite overlays (animated ones) and everytime i switch to a different one, obs goes black for a second and loads them in. Is it a streamlabs problem or is it my (somewhat underpowered (1080 graphics card) computer?
I'll end up putting a image in where the camera part is at lol I hate webcams
Check out this tutorial for OBSโ studio mode which allows you to preload scenes before transitioning. https://www.youtube.com/watch?v=W8iWsD2Lq3U
awesome, thank you









