#helpdesk-twitch

1 messages · Page 230 of 1

dense jackal
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I like that idea <3!

tight harness
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I love that idea seanPog seheart

weary mist
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same

winter zenith
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same

unique condor
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может ли стример твича, дать доступ своему модератору в стрим элементс, что бы тот мог редактировать команды, игры и прочее?

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@ebon forum 💙

ebon forum
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@unique condor да. Посмотрите внимательно какой уровень доступа нужен, у нас несколько есть)

unique condor
ebon forum
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@unique condor да. модератора хватит для базовых вещей, супер модератор может очень много чего.

unique condor
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@ebon forum понял, спасибо

round geyser
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Is there something going on with the editor right now? I'm trying to emulate a follower event and it's not doing anything. Doesn't do anything either when i replay a follow in the panel.

unique condor
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@ebon forum последний вопросик, он сделал меня у себя супермодератором, но я не понимаю как зайти в "его" панель)) у себя не вижу ничего, на почте никаких приглашений и т.д

ebon forum
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@unique condor канал наверху выбирайте)

unique condor
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а должен быть hypergl

ebon forum
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@unique condor перелогинится на сайте попробуйте.

unique condor
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@ebon forum не спасло

ebon forum
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@unique condor должно работать. я доступа к вашей панели не имею

stuck hamlet
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@round geyser What is your overlay name?

round geyser
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@stuck hamlet It's DnD Default on the phoenixdowntv account

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eh, Default DnD*

unique condor
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ладно, может время пройдёт, появится

stuck hamlet
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working for me @round geyser

ebon forum
stuck hamlet
unique condor
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@ebon forum понял, щас посмотрю

round geyser
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@stuck hamlet Time to restart my browser

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Yeah, restarting my browser fixed it. Should've thought about that sooner

frigid radish
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Hi needed to know how i can exclude certain names from my twitch leader board i got bots on the list earning points i need removed

unique condor
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@ebon forum разобрались, ссылка была не та)

ebon forum
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@unique condor пожалуйста, пользуйтесь на здоровье

silk merlin
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is there a follow alert

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i cant fid it

tight harness
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Yes, one for overlays and one for chat as well, which are you looking for?

silk merlin
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so if someone follows me it pops on screen

tight harness
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Right, so you add an Alert Box in Widgets when you're editing an overlay

silk merlin
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so i found that now i ran into the isue my screen is resolution is 2560 1080 but how do i customize an overlay to fit that

tight harness
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Make it 1920 x 1080 then use Ctrl + F in OBS to fit it to your base resolution

lyric crypt
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How do I make song request?

clever mango
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!sr <youtube link> or !sr <youtube video ID>

silk merlin
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thx legendary sean

lyric crypt
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I meant how does it work without obs. I seen the video _ she said to leave the browser open i tried it

silk merlin
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i got 1 more question its a littler of topic with stream elements on my stream i got 2 black bars on top and bottom any idea how to remove them

rigid garnet
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Can I add commands as a moderator? Is there any way to do it?

lyric crypt
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They have commands & you can change them

tight harness
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@silk merlin That's because on Twitch the stream is displayed at 1920 x 1080

lyric crypt
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Yo how can I stream music ? I only have chromebook

rigid garnet
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Then how do I change the commands?

clever mango
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@lyric crypt If you're not streaming from a PC song request will need to play through some speakers that your microphone can pick up

rigid garnet
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I wanted to add some commands but idk how

clever mango
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When streaming from PC the broadcasting software picks up the audio that plays through the PC

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@rigid garnet you can add commands in chat with !cmd add ....

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or from the streamer's dashboard if they give you access

rigid garnet
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He gave me the access

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But how do i use it?

clever mango
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Does it say that you're moderating for the streamer in a green bar at the top?

rigid garnet
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Green bar on stream elements website?

clever mango
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Yes

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Did the streamer send you an invite link and you clicked it?

rigid garnet
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How does he do that?

dire drift
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Hey could I get some to talk to me in a voice chat to answer some of my questions?

lament blade
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Could you ask the questions here? o:

dire drift
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Well I have a lot and i would like to be able to just talk, but if thats a problem then thats fine.

weary mist
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its just availability

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Some of us are at our primary jobs, out and about, etc. Text is a lot easier

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vocal communication is a bit more difficult to achieve while sitting in a team meeting KappaTrio

dire drift
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Alrighty that's not a problem. Thanks anyway.

lyric crypt
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I do have a chromebook which is a laptop @clever mango

nocturne pelicanBOT
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@rigid garnet To invite managers to your dashboard, Click on your Channel Name at the top of the dashboard and scroll down to Settings. Click the drop down arrow to expand your channel managers and then create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control)

clever mango
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instructions for the streamer ⤴

rigid garnet
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Thanks man 😄

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Also one last question... When I'll have the dashboard access can I make sfx commands?

clever mango
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@lyric crypt Ok, so in order to have song requests play through stream you would need to use your microphone to pick up the sound that plays from the chromebook speakers

rigid garnet
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Or is that a streamer only thing?

clever mango
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It's not a very good solution but it's the only one for those who stream through console or phone

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@rigid garnet Yes, sound effects are added to the stream store where they can be redeemed with (1) !redeem command in chat (2) by adding the $(redeem) variable to a custom command or (3) redeeming on the stream store webpage

lyric crypt
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@clever mango so it plays it in background or background in my stream?

rigid garnet
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Alright thank you so much

clever mango
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It will play through the chromebook speakers and hopefully it will be close enough to your microphone for the music to be picked up as well as your voice

rigid garnet
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I got the link but when I click it nothing changes

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I see the green tab but I click it and nothing

lyric crypt
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So i dont need obs?

clever mango
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@rigid garnet once you see the green tab at the top it means you're on the streamer's dashboard as opposed to your own.

strong stump
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Is there a way i can make a donation page but make it so people cant charge bck?

clever mango
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Now click on Chat Commands in the left panel and add/edit commands

rigid garnet
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Oh I thought I need to click that button on the green tab

clever mango
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@strong stump The only way to avoid chargebacks is by accepting cryptocoin. 1upcoin is a site that integrates with StreamElements alerts and allows you to accept bitcoin and other crypto

strong stump
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ok thx

clever mango
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Soon™ you will be able to accept cryptocoin on your SE tipping page

strong stump
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how do i do the cryptocoin on stream elements

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oh ok

rigid garnet
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I still can't add a command ;_;

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I made one but it's working on my chat instead of other persons chat

clever mango
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Then you're on your dashboard. At the top select Channel and choose the streamer

deft nest
lament blade
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Do i need to custom make !shoutout commands to link to someones twitch channel? I always thought you could just !so @their twitch name and it would link to the channel but it keeps showing error 🤷‍♀️

dense jackal
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@deft nest The in game HUD ahs to be at 100

clever mango
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@deft nest did you change the resolution of the overlay on the site?

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oh or that

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Tom is a LoL master

dense jackal
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@lament blade you need to make it but we have a preset one for it

clever mango
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@lament blade You can. Use the !shoutout template command

deft nest
dense jackal
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What's your obs resoultion? that looks like 4:3 ?

rigid garnet
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Alright I got it thanks again

lament blade
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Ok thanks

deft nest
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uhm where can i see that? (my english sucks ik :D)

dense jackal
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under your obs video settings

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That's mine ^

deft nest
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1680x1050 got it

lament blade
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Where do i put the channel name

dense jackal
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@deft nest if you can rescale it to 1280 x720

lament blade
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In the brackets?

dense jackal
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creating that command will make it so you can just do -

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!shoutout tomathin - Checkout tomathin he is playing sea of thieves!

dapper apex
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Anyone else who has TTS not working atm?

deft nest
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only basic or output or both?

lament blade
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Oh ok so dont change the response at all just add the name to the command?

dapper apex
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All TTS at tips and resubs is not working. It worked a few hours ago. Stopped working somehow 😦

dense jackal
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@lament blade yep 😄

lament blade
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Ok cool even better 🙏 thanks again!!!!

knotty spade
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is there a way to backup chat commands to a file ?

dense jackal
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no, I am curious though why? @knotty spade

knotty spade
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we have a lot of commands on our bot and just want to save them as a just incase

deft nest
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@dense jackal what did u mean with rescale? :x

dense jackal
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scaled res

deft nest
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and then? :x

dense jackal
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change your scaled res to 1280 x 720

deft nest
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got it

rigid garnet
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Stream store is a place where I can make a command that people need to use points on?

turbid pewter
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Is it possible to downscale the super themes?

lament blade
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keep it 1080p on the website, also on OBS, but then press Ctrl + F to fit it to your screen @turbid pewter

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Your stream store is where you can make items and people can buy it with the points they earn @Mykacmit | I RICKROLLED FISHI#8795

honest flint
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I started using Elements after Labs, so my followers number mismatch, how can I fix it?

tight harness
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When you say followers number, where are you looking?

rigid garnet
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Thanks @lament blade

placid spruce
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Hey, quick question... I hope this is the right place for it... Is there any way to play sound effects without the "redeem" keyword? Is there any way to shorten a !command for sound effects somehow?

vital wyvern
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the easiest way is using the (!)redeem keywork, else your viewers would need to go into your store to redeem them.

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@placid spruce scratch last, by using the command ${redeem <name of the item>} your viewers will be able to redeem the item with out the (!)redeem command

azure flame
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hey, small question in relation to Loyalty settings and Leaderboards. Is there a way to have a user removed from leaderboards? I assumed having them listed under Ignored users in loyalty settings would do the trick, but I still see those users on public leaderboard/twitch extension leaderboard.

vital wyvern
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@azure flame Under Leaderboard you can remove the user from the leaderboard by clicking on the garbage can with the X on it

azure flame
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I tried that many times, it only resets their points to 0 still leaving them on leaderboard

placid spruce
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So I would have to set up a !command for each individual sound effect with this string?

${redeem command}

next spruce
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How do I reset a donation goal amount?

clever mango
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@dapper apex I'll take a look at your settings. Which overlay has your alertbox?

nocturne pelicanBOT
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@next spruce If you are using the total follower/total subscriber widget, reset your session from the Activity Feed to fetch updated data from twitch. If you’re using goal widgets, you can edit the progress of any goal by going to Activity Feed > Widget Data > Goals. This can also be found in the overlay editor by selecting DATA (next to WIDGETS) > Goals

next spruce
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Say, if I go to set up a donation goal and people have already donated before hand, how do I reset that amount? I tried resetting the data and nothing

clever mango
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I'll check on it @next spruce after kaakmans

vital wyvern
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@placid spruce yes i believe soo.
@azure flame the user will be removed from the leaderboard by pressing the trash can in the leaderboard tab, but if you have set the loyalty settings to ignore this user, he won't get any points thus not show up on your leaderboard

lean field
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Hey, can i stream on my ps4 and still have my overlay?

rigid garnet
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Does a streamer need to have something on to play any sfx command?

vital wyvern
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@lean field yes and no, you can stream directly from your ps4 and have overlays, but this can be done by having a capture card or remote play thus streaming from your PC

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if you give me a moment il provide a link that you can check out

lean field
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Thank You So Much!

clever mango
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@next spruce sending a DM

rigid garnet
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I made a sound effect from that stream store... But when the redeem command is used nothing plays ;_;

vital wyvern
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@rigid garnet give me a moment and i will check it out 😃

rigid garnet
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Alright

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I just wanna know if I need to turn on something to get that sound to play

vital wyvern
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@rigid garnet have you added the store redemptions widget on your overlay ?

rigid garnet
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Oh

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Wait I'll check it

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I have only the alertbox

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How do I add this?

clever mango
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@placid spruce To use the redeem variable you would add it to individual commands, yes. So to redeem an item named "question" the variable in the command response would be $(redeem question)

vital wyvern
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@rigid garnet when you go into the widgets selection look for Alertbox then go alll the way to the right side, there you will see Store redemptions 😃

clever mango
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you can then set your own command trigger and/or keywords

placid spruce
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@clever mango Will the command still cost points if we have it set in our store?

clever mango
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Set the item cost in the store and keep the command cost free. The variable acts the same as !redeem X

placid spruce
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Okay, I'll give it a shot. Thanks for the tip!

nimble zinc
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hey, i cannot figure out how to implement song requests into my stream. I have gone to the tab but it just says add songs

dense jackal
deft nest
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my command !elo isnt working i got "an error occurred while fetching the rank" i use $(lol.elo euw mysummonername)

clever mango
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That's not a valid SE variable

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You'll need to find a LoL stats API and use the $(customapi) variable to get the information from the API

deft nest
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ok i've got one 😃

blissful cove
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Quick question, when using song request in chat, they put in their request, but when it plays, the volume slider, as well as pausing had no effect... any idea on why?

lament blade
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yo

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i have a question

vital wyvern
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Shoot 😃

lament blade
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how do you guys read the chat etc

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with stream elements

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I mean

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slobs added the chat in their platform thingy

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should I use the old school way

vital wyvern
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by platform thingy do you mean the overlay ? 😃

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for if so, we got a widget for the overlay to add your twitch chat 😃

lament blade
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nah

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I mean

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to read my chat

vital wyvern
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yea for reading your chat use the popout feature on twitch :9

lament blade
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but this way I can't see my viewers count

dapper apex
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@clever mango Sorry for the late reply. I was live. For some reason it started working again. Is it possible the TTS looks at spamsigns like RERERERERERERERE etc?

vital wyvern
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we do have a variable you can implement into your chat

clever mango
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Yes, If you have TTS antispam enabled

dapper apex
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Ahh that's it than 😃 My bad. Sorry and thanks for the quick help. Love the speed of support 😄

lament blade
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@vital wyvern what is that variable?

dense jackal
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${channel.viewers}

vital wyvern
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@lament blade by using this variable ${channel.viewers} on a chat command you will see your current viewer count

lament blade
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I am stupid person

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I have no idea where I Place that

vital wyvern
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allright il DM you

grizzled summit
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having a issue geting sound to play on my stream useing obs got the video done

vital wyvern
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allright shoot @grizzled summit could you give me alittle more detail about what the issue is 😃

grizzled summit
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well i added the video souce but not quite sure how to get the audio working

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i can hear my mic but no game sounds

vital wyvern
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is this problem regarding OBS or Stream Elements?

grizzled summit
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i am unsure i am new to both i was useing xvm befor this

vital wyvern
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so no audio from your game when you are streaming ?

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@grizzled summit

grizzled summit
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yes

vital wyvern
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okay, il link you too the OBS discord server and a link to the possible problem on a DM

grizzled summit
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thank you sorry very very new to this

nocturne pelicanBOT
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For the best OBS support, please join their discord where OBS devs and support volunteers are available all the time discord.gg/obsproject

vital wyvern
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its no problem, we try to help as much as possible 😃

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ah i forgot about that

dense jackal
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😉

lament blade
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Hey how do you get a twitch chat to overlay onto fortnite can anyone help

clever mango
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@lament blade do you have an overlay created on the site?

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in the My Overlays section

south python
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Hey anyone have any idea on why my follow alert TTS says ___ has followed (undefined) - The undefined part

clever mango
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This is a current bug that occurs when there is no message included with the event. Follows don't have messages. This will be fixed ASAP.

south python
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Ah okay thank you Terra

clever mango
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you're welcome seheart

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@south python if you'd like to track the bug and be notified when fixed give this bug report a 👍🏽

south python
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Will do thank you

frosty quest
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i changed my twitch name but my chat stats arent updating on any stats leaderboards

lament blade
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where do I find my donation link

frosty quest
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go to tipping

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on the website

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go all the way down

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and press "open my page"

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or something like that

dense jackal
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@frosty quest Does the SE website still show your correct name?

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If not try relogging your account

lament blade
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can't download streamelements ground control

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what site

frosty quest
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my dashboard has stated me as "poket_"

lament blade
frosty quest
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but its on chat leaderboarrds

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that it shows up differently

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wait

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lemme check again

clever mango
frosty quest
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yes

clever mango
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I will put in a request for that to be done but it will take time as it's not an easy task and the developers are very busy

frosty quest
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ok thats fine

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as long as i know it will be done its all good

clever mango
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@lament blade do you use windows defender?

lament blade
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please help

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anyone?

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@proud pumice @tawny pivot can i have help please?

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I'm here, what's going on? :D

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oh thanks

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for stream elements

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the bot isnt showing up in my chat when i stream

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like when i do commands and such

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Can you try parting the bot, logging out, logging back in and joining the bot back?

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sutre

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thank you so much @lament blade ❤

finite viper
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Soo... this is probably a silly question, but is there a way to "give" loyaltyPoints from yourself to someone else in one action (rather than creating new loyalty points for them and deducting the same points from yourself)?

clever mango
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@finite viper !givepoints is a default command

lean field
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When i click start streaming on obs it says "Invaid path or network URL. Please check your settings to make sure its valid" does anyone know what to do?

feral axle
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@clever mango i wish SE Read Name Changes

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beardedgamer75 is now paulmaul75 and we cant use the bot now

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😦

clever mango
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@lean field check your stream settings in OBS. Both the server and the stream key

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Who can't use the bot? @feral axle

feral axle
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can you not see who i said it was

clever mango
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I see you wrote "we" which could be you or paulmaul7

lean field
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@clever mango what should it be?

clever mango
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@lean field you can find your stream key in twitch settings

lean field
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@clever mango Thanks! 😃

feral axle
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use broadcast for yourname

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@clever mango the bot actauly isnt in channel since of name change

lament blade
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You are welcome ❤️

clever mango
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Upon a name change, the bot must part the old channel and rejoin the new channel. The steps to do this are Part bot from the dashboard > Log out > Log in > Join bot from the dashboard

feral axle
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thanks @clever mango salrosHeart

clever mango
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You're welcome seheart

lean field
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Ive got my stream key and everything but when i click start livestreaming on obs and switch over to the ps4 remote play it shows my overlay thing but theres no gameplay its just full black, do you know how to fix this?

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@clever mango

clever mango
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I do not

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The folks at OBS might know though

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!obshelp

nocturne pelicanBOT
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For the best OBS support, please join their discord where OBS devs and support volunteers are available all the time discord.gg/obsproject

lean field
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@clever mango Thanks Anyways

azure horizon
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If I am currently streaming shouldn't it tell me how many are hosting me? Mine still says 0 with the website up

weary mist
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It doesn't show the number of people hosting you (at least StreamElements doesn't). We will alert if you get a new host (as long as you have activity feed open in the site or ground control). If you want to see who is currently hosting you, open up the twitch dashboard

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@azure horizon

azure horizon
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okay thank you

strong basin
ashen sonnet
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Is there a way to have variations of subs in the hype cup? like not just 1 month 2 month 3 month 4.... like have 4 different emotes that fall in the randomly for the first 1-4 month subs then a different 4 emotes for the next 5-8 months or something?....

celest temple
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I know I asked about this before about the hosting with the points. The same person hosted me again with 3 viewers, and I don't see Streamelements said in chat that he is awarded.

dense jackal
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@celest temple I don't believe the bot says when points are awarded through alerts

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it just says if you got a host or donation etc

celest temple
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I saw it last time in chat.

dense jackal
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Do you have a screenshot of that? I have never seen it before

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Or find the option to enable the bot to say it 🤔

eternal oracle
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is the bot working?

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bot is not coming up in chat

dense jackal
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Seems to be working 🤔

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what wasn't showing up?

eternal oracle
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i got a follow nothing in chat

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also nothing when i do my chat command

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!game

dense jackal
eternal oracle
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yea

dense jackal
eternal oracle
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okay

dense jackal
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just dm me the link

eternal oracle
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k

dense jackal
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I believe you it may have not been working before, and I'm not sure why but it seems to be working now @eternal oracle

ashen sonnet
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May I re-post my question ?

eternal oracle
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weird

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when i go to my normal stream not dashboard it shows there

dense jackal
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@ashen sonnet I apologize for not responding earlier I was asking some colleagues a question about it

ashen sonnet
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its fine thought it would be easier to re post i see your wokring

eternal oracle
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and my dashboard wont load now

dense jackal
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@ashen sonnet I don't believe there is a way to do it

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make our site RIP

ashen sonnet
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so you HAVE to have a unique emote PER month subscribed? or only use 1?

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bits allow multiple variations of the same bit amount would this not be the same? (just curious)

eternal oracle
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twitch dashboard is back

dense jackal
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@ashen sonnet Unfortunately so, but I do like that idea! tried to figure out a bunch of different ways, please suggest on our ideas page seheart

eternal oracle
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hey I am trying to set a ! time command

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and I am trying to central time

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and I cant get it to work

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what would I set the ${time.TIMEZONE} to?

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@dense jackal ^

clever mango
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$(time.America/Chicago)

eternal oracle
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thank you

primal pollen
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hi i have a question, i have 29 followers but my sub goal only shows 19 is there a way to update it to the 29?

vapid badge
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Make sure you don't mix Followers and Subs !

primal pollen
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ahh k np thnx

vapid badge
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Pleasure ! 😁

primal pollen
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thanks also one more question is there a code i can use so i can have text in my overlay and when i update the game im playing it changes with it?

vapid badge
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Hmm, not skilled enough to answer that question haha, just wait for someone else to answer that question, should be doable ^^

primal pollen
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awesome thanks anyways

celest temple
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I am sure this have been ask before. But is there any word about Automatic Regulars?

tight harness
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@celest temple it's on the ideas board but not developed yet

tight harness
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@primal pollen No, you can have the bot reply with: ${1} is playing: ${game ${1}} but there's no overlay widget for this yet

primal pollen
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@tight harness oh k could i use that in a text overlay or only as a command?

tight harness
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Only as a command currently

odd forge
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Hmm a question. Is there any chance to copy alertboxes? If i have created an alertbox that im happy with... can i copy that and use that in more overlayS?

cerulean rune
#

if you mean the same alert box yes

#

on obs, right click and then click copy

#

and then paste again

lament blade
#

Hello, I tried to import alert boxes and stuff like that from streamlabs using the chrome extension. But nothing was really imported, is there a way to fix this or do I have to set it all up again in elements?

tight harness
#

@lament blade Sometimes it gives an error even when it imports, so it's always best to check, I'd need to know your username to check

odd forge
#

Oh okey, thanks @tight harness

tight harness
#

No problem

lament blade
#

@tight harness Most images was imported, not any of the sounds. I'll just set it all up again. Thank you 😃

tight harness
#

No problem

lament blade
#

Is there a way to test the alerts?

nocturne pelicanBOT
#

@lament blade To test/emulate alerts, hover over the blue bell at the bottom of the overlay editor. From here you can select the type of event and the amount to test.

lament blade
#

Can I set my avatar on the streamelements webpage?

clever mango
#

your username replaces username

lament blade
#

thank you!

clever mango
#

my pleasure seheart

lament blade
#

For some reason I cant change the cheer alert settings. I have set up every other alert, but when I test cheering it just plays the default one.

#

I have saved and set it all up three times no change :/

#

What am I doing wrong?

bronze leaf
#

To whom should I send a screenshot of a bug I'm having in my iPad's browser?

tight harness
#

@lament blade You've not gone into Variation Settings and set up the different level of cheers variation alerts yet

#

@bronze leaf iPad's browser? Is this related to StreamElements in any way?

bronze leaf
#

@tight harness Yes, I wouldn't be here otherwise

tight harness
#

You can send it here in that case pepeA also you'd be surprised 😛

celest temple
#

I am confused about the tipping multiplier.

tight harness
#

How come?

cerulean rune
#

overlay is crashing my obs

tight harness
celest temple
#

Is it like, example: $3.00 x 100 = 3000 points?

#

I cant math.

bronze leaf
#

@tight harness I'll send you a pm if you don't mind. No need to plaster it here. You can forward it to the ones who can take care of it.

tight harness
#

If you set it to 100 per $1 and somebody donates $3 then they get 300 points

celest temple
#

Ahhhh

#

Okay

#

That's what I figured, but wasn't exactly sure.

tight harness
#

@bronze leaf That's fine 😃

cerulean rune
#

can I post a link to the log it gives me

tight harness
cerulean rune
#

well its only doing it with the overlay from the site

#

like half the page loads with a black screen

tight harness
#

Right, but you're giving an OBS error log 🤔

#

And the program is crashing 🤔

cerulean rune
#

Which has to do with an overlay from your site

tight harness
#

Yes, but that doesn't mean that i'll understand the error log from their program

cerulean rune
#

right but still overlay from your site

tight harness
#

I see you asked them anyway pepeA good

sonic spade
#

Hello, how do I activate the bot responsible for media share / song requests in the chat ?

tight harness
#

Go to Song Requests, tick it to Enabled

wanton jetty
#

and is it on IOS

tight harness
#

That's the Stream Report emails

wanton jetty
#

I dont get them 😢

cerulean rune
#

figured it out myself

#

the overlay was bigger then the pixels set

tight harness
#

Interesting, that doesn't normally crash OBS

#

@wanton jetty The person who could fix that is enjoying his weekend until tomorrow, if you remind me then I can ask him

wanton jetty
#

oka sweet 😃

vapid badge
#

Quick question Sean, I'd like to set up a command with a hyperlink as in like [Youtube] (http://bit.ly/2E2HJi), is it possible ? (link not working on purpose)

tight harness
#

You mean to have the command response contain a link?

sonic spade
#

This is what I enabled, should it work normally now? ( !sr link)

vapid badge
#

Yep, the word Youtube being clickable without having the ugly link behind it

tight harness
#

Ahh I see, no don't believe that's possible @vapid badge

vapid badge
#

Alright, I'll add it to ideas !

tight harness
#

I believe it's a limitation of Twitch chat, not that we haven't developed it @vapid badge

vapid badge
#

Oooooh alright

tight harness
#

@sonic spade Yes that looks fine, make sure to go into the Settings and set the cost etc, also make sure to add the Media Share widget to your overlay in My Overlays if you haven't already

cerulean rune
#

yeah the overlay was 1080p which was bigger then the allocated pixels

#

works fine now

tight harness
#

Yeah, that is really weird, never had that crash OBS before seanS

sonic spade
#

I'm having some trouble with why !sr doesn't work but trying to figure it out

tight harness
#

I'm assuming the bot is in your channel

sonic spade
#

No 😄

tight harness
#

That's why 😄

sonic spade
#

How do I summon him? 😄

tight harness
#

Join Channel on the dashboard

sonic spade
#

Oh I just resetted

#

thank u very much

tight harness
#

No problem 😃

sonic spade
#

Will I hear the songs that are being played (from !sr command) or will only the viewers hear them?

#

or do I need to play the queued playlist from stream elements website?

vapid badge
#

If you have Ground Control or the Stream Elements sr page up, you'll hear 'em too !

tight harness
#

#

!gc

nocturne pelicanBOT
sonic spade
#

oh thank u! 😄

#

Amazing program

tight harness
#

Thank you seheart

analog aurora
#

having an issue with obs atm can any one help ??

vapid badge
#

Sure ! What's up ?

analog aurora
#

i keep getting error code encoder overloade

pine hemlock
#

Means your Cpu can't keep up with what you're trying to stream. Lower your settings generally fixes it

analog aurora
#

iv tryed in now streaming at 960x540 bitrate 2000

#

and it still dont work last wee i could stream at 1080 p at 60 fps

split quail
#

Hey guys, my custom bot name doesn't show anymore for some reason (just started this morning). Any idea what to check?

tight harness
#

@split quail If you no longer meet the requirements it disables the option

#

Did you change anything?

split quail
#

Nope.

tight harness
#

Your donate panel goes to the wrong website

#

That'll be why

split quail
#

Ah yes I gotcha now, everything has to link through one place.

tight harness
#

Yes

split quail
#

Ok, cool thanks guys

pine hemlock
#

@analog aurora I would check with obs. But if you added a few overlays it would cause some performance degradation. Discord.gg/obsproject

lapis vault
#

yo, i would like to catch a string that has spaces as command parameter value

#

any way to do so? (right now each substring of the value is given as a different parameter ${1}, ${2} etc)

clever mango
#

Best to post these questions in #dev-chat. The devs don't often check this channel and that's a foreign language to most of the support staff

lapis vault
#

uhm but it's not really in the api

#

is about the command definition in the panel

tight harness
#

No but Terra explained why to post it in there 😃

lapis vault
#

Okay, i'll go there 😄

clever mango
#

Maybe I'm just confused by the question

cerulean rune
#

alright so yeah would be nice if we had the option for our overlay to be smaller

#

or is there already an option

#

for example the overlay im using on the site is 1080p

#

but my base that I use is 720p

#

is there an option to make the overlay on the site smaller

pallid oak
#

why not use a base of 1080p and scale it down to 720p, that is what I do I think

cerulean rune
#

because not all computers can handle a base of 1080p

#

my computer itself is not 1080p, my hd tv is

pallid oak
#

ah

#

And it doesn't work to change the window properties in OBS? Setting the overlay to be 720p?

lament blade
#

Do I need the app to have the chat bot running?

pine hemlock
#

@lament blade Nope

cerulean rune
#

no because it won't scale it down to 720p, because the overlay is too big

pine hemlock
#

Only if you're using the custom name

cerulean rune
#

and its not an image

#

its a browser source

pallid oak
#

@lament blade nope

cerulean rune
#

if it was an image overlay, sure yeah I can

sonic juniper
#

Dear diary, week 6 without Chat Stats working for me. Losing hope.

pine hemlock
#

@tawny pivot

pallid oak
#

@cerulean rune Strange, I have not problem setting the size of my browser source. But I do get the the overlay a little misshaped

white lintel
#

Can you like... get rid of that?

tight harness
#

Not setting up the tipping page?

white lintel
#

The import thing as well

tight harness
#

It'll all disappear, but it seems to be asking you to fill in the tipping page email first

white lintel
#

What do you mean, "it'll all disappear"?

tight harness
#

When it's complete, currently it's incomplete as you can see

white lintel
#

But the import thing is not checked too, don't have anything to import though

tight harness
#

You don't need to import, ignore the import bit 😄

#

But the tipping page email is important and you haven't done it

white lintel
#

Hm, I don't have one, oh well ¯_(ツ)_/¯

#

Thanks though

restive rose
#

How do you scale webcam into overlays? Or visa versa?

tight harness
#

Make sure your webcam in OBS and webcam border in the overlay are the same scale

#

I.e. 4:3 or 16:9

#

@white lintel You should update your twitch connection in your discord profile

restive rose
#

Cheers

#

Think I got it

tight harness
#

Awesome HandsUp

white lintel
#

Oh true, thanks

#

But it still shows when I stream with my new name 🤔

tight harness
#

It's more for us to find your account when you need help

white lintel
#

Oh okay, updated 👌

tight harness
#

That should get rid of it

white lintel
#

Oh okay, thank you

#

Nice, it's gone, finally

#

hypers

#

ty

tight harness
#

No problem 😄

glad escarp
#

Does viewer receive loyalty points when watching a hosted broadcast from my channel?

kind sparrow
#

forsenD
soo
i have streamelements widgets and all, alerts and shit
the thing is, when im using a scene in obs where i dont have websource streamelements
the follower alerts still work

tight harness
#

@glad escarp Only when you're live

nocturne pelicanBOT
#

@kind sparrow Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

kind sparrow
#

oph shit

#

im also having the problem that some sounds play twice

#

or all of them, randomly

#

sometimes they work fine and sometimes there are two with little delay between them

pine hemlock
#

thats fixed with the options the bot shows

#

the shutdown option

kind sparrow
#

oh yeah i removed all other browsersources

#

think its fine now

#

damn i could never realise why it was like that

#

thanks all

tight harness
#

No problem seheart

glad escarp
#

@tight harness thanks for the reply

tight harness
#

No problem 😃 seheart

strong basin
kind sparrow
#

how do i fix this

tight harness
#

Interesting find 🤔

#

@strong basin What happens when you try?

strong basin
#

I connect youtube and then have add the twitch and also will not

unique condor
#

@ebon forum привет) есть ли в неём команда для выбора случайного человека из списка зрителей? например я пишу в чат "!slap" и бот отвечает "Waylands слапнул cryonicTV" ?

ebon forum
#

@unique condor ну смотрите список Variables, я навскидку не скажу)

unique condor
#

@ebon forum да уже всё там выучил на изусть dr4m4LUUL , все схемы перепробывал, походу просто такого нет

ebon forum
#

@unique condor ${random.chatter} вот эта вариация, она выбирает рандомного зрителя. Лепите команду сами с ней.

#

Но не рекомендую ибо луркеров будет трясти

subtle socket
#

Is there an option to make the bot say a message when someone reaches a specific amount of loyalty points? I haven't been able to find such a thing

unique condor
#

@ebon forum понял, спасибо

ebon forum
#

@unique condor у нас есть канал #dev-chat - вам туда. я в этот дремучий лес не хожу. там на инглише надо)

unique condor
#

@ebon forum понял, от души

strong basin
wooden lark
#

How do I download videos/sounds to get them to play in the alert box?

tight harness
#

@wooden lark Download them from where?

elfin magnet
#

how do i just stop using and get rid of SE?

tight harness
#

Part the bot, Disconnect from Twitch's Connections page, but I have to ask.. why? 🤔

#

@strong basin You already connected it to our website on the 7th March

elfin magnet
#

I switched to SLOBS. and its works super amazing. And i only need that open when i stream. AKA less pressure on CPU

tight harness
#

We hear a lot of the opposite, that's interesting

#

OBS Studio is still far superior imo

tender egret
#

I have a problem with my themes. The "Top Donation" dont work as the total donation.. i got 2x 13.37 donation and it only shows 13.37

tight harness
#

@tender egret Then use Top Tipper instead of Top Tip 😃

tender egret
#

thanks! i will try it

tight harness
#

No problem

elfin magnet
#

the other reason is, why i dont like SE. I try to change the bot name, but it still says se

tight harness
#

Then you didn't do it correctly

nocturne pelicanBOT
#

@elfin magnet Custom bot name requirements

  • StreamElements bot modded and in chat
  • Active overlay with alerts
  • StreamElements tipping page in the panels below the stream (!panels)
  • Register the twitch account for the name you want to use
  • Ground Control app must be running

Steps to enable custom name

  1. Sign in to https://twitch.tv with the bot account
  2. Install and run Ground Control (!gc for download)
  3. Visit https://twitchapps.com/tmi/ and generate an oAUTH token
  4. Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account
  5. Restart Ground Control (custom name may take a few minutes to take effect)
dense beacon
#

I dunno what is wrong but. I have timers at online 30 min and lines 30.. But not seen a single line by the bot and I've been online for 3 hours and more than 200 lines sent in chat :S

nimble zinc
#

So When someone in my chat types !donate, it pulls up streamelements. i dont want my donations to go through their, but rather through streamlabs. can i disable that command? I cant find something to disable the tipping page and the command

lament blade
#

Yes you can, go to commands and default commands and disable it there

#

@dense beacon can you try to part your bot, relog and join it back?

#

And is there a reason why you don't want to use our tipping system? FeelsBadMan @nimble zinc

supple crater
#

can i play copyright music when streaming?

pallid oak
#

@supple crater Don't think so, Twitch will cut the sound if they notice it. At least they did it for me

supple crater
#

i know they do that but my channel wont be taken down will it

solid turret
#

Decided to swap from SL to SE today but when I imported everything it didn't take all the images etc for my overlay

cerulean rune
#

woop time to play bloodborne on ps4

#

:p

nimble zinc
#

@lament blade there is, i like how streamlabs is set up with their donations. just a personal preference of the two

cerulean rune
#

I like regular OBS, their streamlabs OBS is pretty terrible tbh.

#

On regular obs studio, I can have multiple things on the software with barely any fps drops but when you use slobs, it literally destroys your cpu

#

but honestly I like these guys

#

well trained professionals with great software tools

#

I can see streamelements being more efficient to have a program like streamlabs does however

dense jackal
#

@solid turret it doesnt take any overlays from SL because theres no where to put overlays there it just transfers alertbox/ tips/ chat commands

#

@cerulean rune Currently not planning on making a fork of OBS for SE we respect the amount of hard work and updates into OBS studio by the obs team and love working with them 😃

cerulean rune
#

I didn't say fork, I said streamlabs OBS

#

StreamLabs does things similiar to what you guys are doing with showing overlayed data

dense jackal
#

no i know, I'm just we aren't planning to make StreamElements obs

cerulean rune
#

oh im not saying that

#

I'm talking about how they do their labels as a seperate program

#

to grab data into a text file and read it through obs

dense jackal
#

Ah, gotchya 😄

cerulean rune
#

Just seems more stable

#

lol

honest flint
#

@tight harness whan i say follwers i mean the counter on my dashboard

hollow geyser
#

so I seem to have a strange problem with hypecup. I have no scale sliders on any cup just the position buttons...I tried to use the search function here but no luck >.<

vital wyvern
#

@hollow geyser have you tried to delete the widgets and placing it again? :)

tight harness
#

@honest flint I don't remember our previous conversation

hollow geyser
#

i did try with another overlay same issue

#

i noticed a similar issue with not being able to scroll trough all the settings on eg the events list. after clicking eg "position, style and size" i cannot go back/close that part unless i reselect the layer

honest flint
#

@tight harnessi asked how to fix my wrong followers counter

#

Sorry I wasn't able to answer cause I had a problem

split wedge
#

Hey I got a question!! How can I get Stream Elements to be able to use my own emotes in chat?

tight harness
#

@honest flint what do you have it set to? Daily? Monthly? Also did you sign up recently and the missing followers are pre-signing up?

#

@split wedge Affiliates can get it by either gifting a sub to the bot or renaming the bot to their main account so it uses your account which has access to the emotes. Partners can ask partner help to give the bot a free sub 😃

honest flint
#

Total @tight harness year

tight harness
#

What about the second question?

split wedge
#

Oohhh okay! How do I rename the bot?

grim warren
#

hey, every time i try to import my streamlabs settings into streamelements via the chrome extension, it keeps on saying there is an error

nocturne pelicanBOT
#

@split wedge Custom bot name requirements

  • StreamElements bot modded and in chat
  • Active overlay with alerts
  • StreamElements tipping page in the panels below the stream (!panels)
  • Register the twitch account for the name you want to use
  • Ground Control app must be running

Steps to enable custom name

  1. Sign in to https://twitch.tv with the bot account
  2. Install and run Ground Control (!gc for download)
  3. Visit https://twitchapps.com/tmi/ and generate an oAUTH token
  4. Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account
  5. Restart Ground Control (custom name may take a few minutes to take effect)
tight harness
#

@grim warren any indication as to the error? Did you check if it imported anyway despite the error? Also are you definitely signed into both sites?

grim warren
#

haha i wasn't logged into streamlabs as well. everything went through once i did that. thanks @tight harness !

white lintel
#

Chat Stats options can't be saved for me, and some other people

#

It shows this error for me on every section where top chatters etc. should be displayed

tight harness
#

@grim warren no problem 😃

white lintel
#

Sorry for all the problems, a fellow streamer got my attention on it though

tight harness
#

@white lintel that's known, thanks

white lintel
#

Oh okay

#

Sorry

#

.<

grim warren
#

also mediashare options are not saving. i don't know if the same is happening for others

tight harness
#

@grim warren I just managed to enable it for you, what setting are you trying to change?

hollow geyser
#

if anyone else is having the same issue as me with some buttons/etc in the editor UI not showing up (eg HypeCup scale slider) and not being able to scroll/close menus to go back:
I fixed it by changing the scale in chrome itself. I set the Zoom to 90% instead of 100% and i could see more options in the overlay editor

grim warren
#

@tight harness the settings portion of it. how much it costs per second and how much to share a song

tight harness
#

@grim warren What are you trying to change it to? I'll see if I can get it to change 😃

#

Also, you set the maximum song duration to 5 seconds 😛

#

Yes it's in seconds

grim warren
#

cost per second to .10 and cost to share to $3

tight harness
#

Did you mean to set it to 5 minutes maximum? @grim warren

grim warren
#

no i don't want a maximum

tight harness
#

Alright, we'll set it to something unrealistically high then

grim warren
#

ok

tight harness
#

All good pepeA

#

It saved fine

odd forge
#

Before suggest an idea. I have to ask. Can you somehow import fonts? 😃

grim warren
#

@tight harness thanks my dude!

tight harness
#

No, we have the Google Fonts all available, there's no importing of fonts currently @odd forge

#

@grim warren No problem seheart

split wedge
#

Where do I enter the new bot name?

odd forge
split wedge
#

I can't find it in the ground control

tight harness
#

@split wedge If you want to have a new bot name you need to own the account on Twitch, so you can create a new account, but if you want it to use your emotes it's going to need to be subbed to you still, so if you use your own account you don't need to pay for a sub, but if you use a different account you'll need to gift it until you're a Twitch Partner

split wedge
#

I followed all the other instructions

strong stump
#

Is there a way i can make a twitch panel for my stream elements leaderboard?

split wedge
#

Oh so I don't need to change the name to my username?

tight harness
#

If you want it to use your account you do

#

You put in your username and go to the OAuth page while logged in as your main account if you want it to use your main account

#

Otherwise you log into the account you want to use and do it then

#

Do you still have Ground Control open?

split wedge
#

Yes it's open 😃

honest flint
#

@tight harness they were pre sign up

tight harness
#

@honest flint Ahh then yes, that'll be why

honest flint
#

So I can't recover them, right?

tight harness
#

@split wedge I see the bot is modded, I see the panel linked to your tip page, the only other thing you need is an overlay with an alert box 🤔

#

@honest flint Correct

split wedge
#

I have the overlay ^_^

#

with the alert box

honest flint
#

I see, no problem then xd @tight harness

strong stump
#

Is there a way i can make a twitch panel for my stream elements leaderboard?

tight harness
#

Did you try restarting Ground Control? @split wedge

#

As long as you meet those requirements it should be in settings (the gear/cog icon)

split wedge
#

Hmmm I did but it doesn't seem to save the token?

#

!gc

nocturne pelicanBOT
split wedge
#

Did you update it?

tight harness
#

So you see the place to put the token and name? That's good because that means it sees that you meet the requirements, as long as you're logged into your main account currently and you want to use your main account go to where it says you can get the token, copy all of the token including the oauth: bit

split wedge
#

ok

tight harness
#

Paste it into the app and put your main account name

#

Make sure the Custom name on/off tick box is ticked to on, then restart the app. It can take a few minutes to take affect

split wedge
#

Where do I put the main account name? Hold on I'm gonna screenshot what I see

tight harness
split wedge
tight harness
#

Ahh, the JWT token is something different

split wedge
#

Oh XD;;

tight harness
#

You need that to get the data from our site into the app

#

But the options in the screenshot I showed are what show when the requirements are met

split wedge
#

Oohhh there we go!!

tight harness
#

😄

crisp grove
#

I have now made an alert box for followers of my channel. However, when I am going to paste my url into OBS I notice that I don't got "browse source" as an option in my Source-->Add , and If I use the CLR Browser nothing happens. What can I do?

tight harness
#

@crisp grove Are you using OBS Classic? seanS

crisp grove
#

Studio is the only option, huh? 😅

tight harness
#

Yup, Classic hasn't been updated in 1 + 1/2 years

crisp grove
#

haha damit! I can transer my profiles though right?

strong stump
#

Is there a way i can make a twitch panel for my stream elements points leaderboard?

tight harness
#

@crisp grove Yeah, there's a tool that does it, trying to remember the name of it 🤔

#

@strong stump Yes, we have a panel extension already, we're going to be upgrading it as well seanPog

crisp grove
#

Thanks again, Sean, you're the best! 😄

tight harness
#

seheart no problem

clever mango
#

!panel @strong stump

#

bot y u do dis

#

oh I'm a dumb

#

!extension

nocturne pelicanBOT
crisp grove
#

Have I really gone all this time without noticing OBS Studio has such a nice UI? 😮

#

Been using the older one for about a year lol

tight harness
#

Studio is neat 😄

strong stump
#

Thanks

#

lol

nocturne pelicanBOT
#

@stuck marsh Are you a StreamElements all-in-one streamer and interested in stream promotion when you go live? Please fill out this application https://strms.net/sellout and if you meet the 3 requirements posted in the :pushpin: pinned message in #general you will be added to the stream announcements.

split wedge
#

Thanks so much for the help Sean! ^_^

tight harness
#

No problem 😃 seheart

#

I followed you @split wedge 😄

vivid cove
#

Is offline loyalty points supported?

split wedge
#

Wow! Thanks a lot @tight harness I'll follow back ^_^

tight harness
#

@vivid cove Points are awarded while you're online, that's why it's worded "How many points should viewers get for watching?"

#

@split wedge Thanks for the follow back 😃

vivid cove
#

@tight harness So, it's just 1 settings, people get X points for being in the channel, all the time?

tight harness
#

@vivid cove While you're online

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You need to be live

hybrid valve
#

My overlay doesn't load on OBS, there is only a help button ( i try too refresh but nothing change)

tight harness
#

@hybrid valve If you're using OBS Studio just go into the properties of the overlay and click on Refresh cache of current page

hybrid valve
#

ok i'm gonna check

tight harness
#

If you're using OBS Classic, upgrade to OBS Studio 😄

hybrid valve
#

ok

#

@tight harness Yep thx it's working now

#

but i had an other problem

#

the layout is not is full screen but it's just a part :/

winter zenith
#

!multi

nocturne pelicanBOT
#

Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

tight harness
#

Try Ctrl + F with the overlay selected

winter zenith
#

^

hybrid valve
#

ok

#

thx

tight harness
#

No problem 😄

crisp grove
#

how do i move the text box within the overlay editor?

#

I got it, Line height in Text Settings 😄

tight harness
#

😄

#

Glad you got it

tall hound
#

Hi, how do I get the sound to work when someone redeems something from my store? It doesn't seem to play the sound file

tight harness
#

Did you add the Store Redemption widget to your overlay yet?

tall hound
#

I dont see that option

tight harness
#

Edit an overlay, click on Widgets, it's in there 😃

tall hound
#

thanks got it, now its insanely loud and the volume within the overlay widget doesnt seem to make it quieter?

tight harness
#

You don't change the volume for individual items in the overlay manager, you change them by editing the item itself in the Stream Store page @tall hound

#

You've got Alert sound volume

tall hound
#

Awesome thank you @tight harness

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Now, i have managed to stop it working by !redeem command in chat, it doesnt seem to trigger anymore

tight harness
#

I just saw twitchnuubie redeem an item

tall hound
#

Nevermind, fixed it 😃 i disabled the standard !redeem option so anything following stopped

tight harness
#

Gotcha 😄

true rock
#

Is it possible to delete your account if you decide not to use StreamElements anymore??

tight harness
#

It's possible to Part the bot and Disconnect yourself from our service, but why? 😛

winter zenith
#

Dont leave us seanLove whats wrong?

true rock
#

I'm trying to narrow down, and I'd really like it easy so you won't have to individually disable every single command

#

And I really just prefer to delete an account to just have my info randomly hanging on the web..

#

Not being able to Delete your information completely seems like poor management to me honestly.. Cool service but this is a problem for me..

tight harness
#

You can have your account deleted, but it's not an easy thing to do. It's in the Terms of Use on the site

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How to do it I mean

latent mural
#

tbh, no one is gonna look up your information and do stuff with it. too much of a hassle. and ... why would anyone do that...

clever mango
#

We will remove the account. @true rock I'll send you a DM shortly

true rock
#

Thx ❤

#

I get your point Lilly, but sometimes some people can be rather savage..

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Especially when you are transgender and have been on national television..

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And in the papers and radio.. You get a lot of flack for being different

unreal flame
#

Hey kinda new into twitch streaming, could use some help with alerts and stuff. ill be in voice support if anyone could help. Thanks!!

vapid badge
#

Hey, if you still need help, hit me up in my dms I'll be happy to help! @unreal flame

tawny bay
#

anyone know how to make !subcount work again on streamelements. I have it as " $(twitch subcount) people are subscribed"

#

but it fails

tight harness
#

@tawny bay Yeah, it's ${channel.subs}

tawny bay
#

thanks

rigid garnet
#

Any way I could make it so a custom command will have the name of the person that uses it in the text?

tight harness
#

${sender}

rigid garnet
#

Alright thanks

fallen lava
#

hello! i have !sr enabled in my stream but would like for people to not spam viruses or random websites in my chat is there anyway to do this and allow !sr with youtube links?

lament blade
fallen lava
#

perfect @lament blade thank you!

lament blade
safe kettle
#

Question: When I stop streaming, do viewers still in the channel get viewer credit towards loyalty points?

tight harness
#

No

safe kettle
#

Ok good. Thank you

twin echo
#

StreamElements doesn't pick up previous sponsors?

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^ for Youtube streamers

clever mango
#

No, it's not possible for us to access that data from before the integration.

timber owl
#

Hey i am pretty new to streaming. i Just got my stream affiliated and wanted to work on getting it to look better and fuction better. I am not computer savvy at all and the videos haven't seemed to help. Would this be the place to see if anyone would be able to help me get things fuctioning better? i would be willing to pay

dry hare
#

What things do you need functioning?

timber owl
#

i haven't been able to get my alerts to pop up so i can see them to thank people. i don't understand the ordering of obs to make all of my stuff show correctly while streaming live. I also have been unable to make overlays and emoticons since i have never used pohotshop

#

this whole thing is honestly very confusing. i can't believe i got my channel running to a point where it was able to be seen

clever mango
timber owl
#

i have watched most of those. Im not quite certain what im doing wrong that its not working for me

clever mango
#

What issue are you running into?

safe kettle
#

Does stream elements have an iOS app?

elder sorrel
#

No app yet. I believe they're doing tests for an app soon 😄

#

Can't confirm 🤔

lament blade
#

Ace live streaming

valid slate
#

I have a question about the stream elements bot

lament blade
#

Yes? :D

valid slate
#

For the streamlab chatbot is there a possible way to customize the message when someone follows it has one already that I'm not fond of

#

Can you give me some insights how to change it

edgy kindle
#

@valid slate Do you mean StreamElements chat bot?

valid slate
#

yes

edgy kindle
#

Do you mean in chat or do you mean overlay editor for follow message?

valid slate
#

For example when someone follows it texts in the chat "stream elements thank you for the follow X person" then it says "love you" at the end of the message wondering if I can change that

edgy kindle
#

Yes so in your Modules tab you'll edit the Chat Alerts settings and it'll be under "Followers"

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@valid slate

valid slate
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thx i got it

clever mango
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@safe kettle An android streaming app is being developed first (easier to develop and publish) and is getting close to v1.0 public release. An iOS app will follow later this year.

safe kettle
#

Thank you @clever mango

valid slate
#

cool

safe kettle
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It’s just hard to do stuff from mobile. So I’m looking forward to the app. I’m sure many others are also

clever mango
#

We're excited about it as well 😃

safe bluff
#

is there a way to duplicate my alertbox widget between overlays

clever mango
#

There is

nocturne pelicanBOT
#

@safe bluff To duplicate a layer on an overlay select the layer that you want to duplicate in the layers drawer (bottom left of the editor) and then select the duplicate button with the red asterisk right above the layers panel. You can duplicate a layer to the same overlay or to other overlays.

frigid radish
#

Ok so i got my Media share widget added and my media share turned on but its still not showing up in obs

clever mango
#

There is a button on the song request page/ground control to send the video to the overlay

frigid radish
#

its on

clever mango
#

Or you can choose Autoplay

frigid radish
clever mango
#

And when you add a request?

frigid radish
#

playlist is what i am using

clever mango
#

I believe it has to come from the queue

#

let me check

#

Yes, just songs in the queue. Also, autoshow does not apply to the first video that is added so you'll still need to press show video. Any requests after that will autoshow. This is to prevent someone from adding to an empty queue and it showing before someone has previewed

frigid radish
#

k

dense beacon
#

Wait you guys have song request?

atomic hollow
#

of course we do 😃

dense beacon
#

Why did I set up Moobot then Haha :D

#

I did look just a quick peek yesterday but must missed it :D

thick beacon
#

I have 2 overlay's on the website one with a cam and one without a cam overlay; when making different scenes and copying the URL to my browser source it only retains my last copied URL link even though they're diffferent links on both sources. Any ideas?

clever mango
#

monkaMEGA @thick beacon

magic imp
#

Somebody help me out. I can't for the life of me remember where I change the message (StreamElementsBot) produces in chat when someone follows or subscribes etc...

clever mango
#

Modules > Chat Alerts

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@thick beacon let me log in and take a look at what you're talking about

magic imp
#

🤦 OMG I feel dumb. Haha Thanks Terra!

dense beacon
#

@clever mango just a curious question. That sell out application. Is it per automatic or manual?

clever mango
#

A bit of both

#

Verification is automated but we add users manually to the bot

frail goblet
#

Is there a command in which I could use to show how many wins I have

crimson yew
#

Wins in what?

orchid comet
#

Does anyone know how to fix an issue I have where transitioning in one take around 5 seconds to load the stream elements theme, I end up with my other sources like the cam etc loaded but the theme is just black untill loaded in.

#

Obs**

nocturne pelicanBOT
#

@orchid comet Loading time for overlays will vary based on your internet speed, ping to servers, and the amount of data to load in the overlay. Using studio mode, you can preload your next scene before transitioning so that no loading appears on stream. You can also use a longer transition time. https://youtu.be/W8iWsD2Lq3U?list=PL_9rga23xIlJDyaOnO2avbss-PHm28oNs

clever mango
#

@frail goblet do you want to set up a counter in chat? Or get data from somewhere that shows how many wins you have?

frail goblet
#

I want to show how many wins I have for each stream that I do

#

Instead of showing how many I have in total

clever mango
#

Ok so you want a win counter. Just a sec

#

Create 2 commands ...

Command: !win
Response: Added 1 win. New Total is $(count wins) wins

Command: !wins
Response: Streamer has $(getcount wins) wins

queen yoke
#

i need some hlep

clever mango
queen yoke
#

like i cant get this to work

#

XD

#

been at it for a hour

#

like i want to use a custom overlay

#

or theme as it is called

#

BUT IT DOSENT GIT MY SCREEN

#

thats what is shows me like that isnt my screen size

edgy kindle
#

Our overlays were made for 1920x1080 screens(1080p) and can be correctly resized in OBS

queen yoke
#

do u have any with no face cams

vapid badge
#

You can just click on it and delete the facecam overlay @queen yoke 🙂

queen yoke
#

how do i find screen size

#

i am so close

#

now i have to make it fit

edgy kindle
#

@queen yoke When you put it in OBS set the width and height properties to 1920 and 1080 and select your overlay and hit CTRL+F

queen yoke
#

do u have any fortnite overlays

#

nvm

#

found it

dark dome
#

Anyone elses Hypecup stuck with the loading image of it on obs?

prisma hearth
#

Helllo support members, im with a problem ... cant find any combination of bot commands for build a !multi command, any clues ?

queen yoke
#

why is there a thing called redeemed

dark dome
#

That is your other overlay layer for redemptions, its says that as an example of what the speech looks like and where it can go on your screen - Not a support but giving some advice

queen yoke
#

what ever i am done for this night

#

i could not get this to work

#

3 hours on it

dark dome
#

Takes time! just take a break every now and then and i am sure you will be ok 😄

long crag
#

Hello =3

#

Can i have help?

nocturne pelicanBOT
#

@long crag Welcome to the StreamElements support channel. The fastest way to receive support is by describing what you need help with or asking your SE related question. You’ll receive a response as soon as possible.

warped imp
#

guys just two quick questions here: is it common, that the TTS setting says "undefined" after an alert event? And do I have to setup an alert or a donation goal on every Overlay separately or is there a way to just copy both settings? Thank's for helping me out here:)

lilac stag
#

Is there a way to push streamelements donations to streamlabs?

#

So that I can get the donations stored in a .txt

tight harness
#

@lilac stag no

dark dome
#

bit cup stuck on a loading image on obs everything else works

midnight moon
#

hey there :)

a viewer recently said "it would be cool if it kept track of how many nugs youve spent / lost to roulettes" (nugs=points)

#

is there any way to see that?

tight harness
#

@dark dome try right clicking on your overlay, going to properties and then clicking refresh cache of current page

#

@midnight moon not currently

midnight moon
#

ah too bad! possible feature request? the viewers lovvve their gambling hahaha

dark dome
#

@tight harness i dud

#

did *

nocturne pelicanBOT
tight harness
#

That's when you'd suggest it 😃

midnight moon
#

thanks! :)

tight harness
#

No problem

#

@dark dome You did? And what happened?

dark dome
#

no cup

tight harness
#

@dark dome The cup isn't actually showing at all on your overlay manager either, i'd suggest remaking the widget

dark dome
#

oki

lilac stag
#

@tight harness Is there any solution in the works? A some html overlay stuff needs txt files to work properly.

tight harness
#

@lilac stag We have no plans to make local txt files, one of the perks of StreamElements is that it allows you to stream from anywhere because it's all on the cloud, we don't like tying people to one PC

lilac stag
#

There's limitations with this though? There must be some integration between streamlabs and StreamElements? Otherwise you have to fully commit to one or the other? Which cuts you off from certain features that are only available on one service. I use stream elements for most things but I like that streamlabs has crypto support, can i push streamlabs alerts and stuff to streamelements?

tight harness
#

We have Crypto support 🤔 and no, there's no integration between our companies at all

pine hemlock
#

There's no integration.

dark dome
#

@tight harness even adding it back still had the same problem

tight harness
#

@dark dome Yeah I was in your stream, I've reported it because I also have the same issue on my account

dark dome
#

kk ty ❤ @tight harness

lilac stag
#

Oh, is this a new addition? I thought i looked into this a few weeks back

tight harness
#

It was added a few weeks back

lilac stag
#

Is the ground control app properly working now? I know it was having some alert issues before. Like 10-30 second delays between the stream alert and it showing in the ground control app

#

i haven't used it in a few months so it may well be

tight harness
#

Normally it shows in the app first 🤔

#

So yeah, i'm going to say yes 😄

lilac stag
#

i'll test now

tight harness
#

They take a while when you're offline

#

But that's for both overlay alerts and activity feed

#

Because it makes more sense to prioritise pushing alerts for live channels 😄

lilac stag
#

i'll go live and test it then. but i was live when i had the issue before

tight harness
#

Yeah, but it's been months 😃

#

There's been a few versions of Ground Control in that time, make sure you're up-to-date pepeA

cerulean rune
#

Any chance you guys will add soundcloud support? Twitch is hammaering down on copyright songs now

nimble owl
#

guys is the chat api broken?

#

for ingame chat

pine hemlock
#

Ingame chat?

timid yacht
#

Is there a SongRequest issue? Doesn't seem to want to work for some reason.

pearl light
#

@timid yacht what's the issue there?

timid yacht
#

@pearl light Can I DM you?

pearl light
#

yup

dense beacon
#

Here now.. I have a question .. I just bhought stream deck. But I don't find a setting for it to play/pause youtube. So I used VLC but would not work. Only works with Spotify. Im whondering if it can pause/play the music on song request?

tight harness
#

@dense beacon Of course 😃 set a keybinding in Ground Control, set the same hotkey on the Stream Deck 😃

#

@cerulean rune Haven't heard of anything to do with soundcloud yet I don't believe

cerulean rune
#

well it would be nice to use that

tight harness
dense beacon
#

Ground Control where?

tight harness
#

In settings there's Keybindings

#

There's one for pause/play song

dense beacon
#

I know but I does not work for VLC :S When Im in game.. Only in Spotify :S

cerulean rune
#

someone already posted it

pine hemlock
#

Should probably ask elgato support.

#

As for ground control keybinds, setting a button on the streamdeck to a key and using it as the keybind should work

#

but for outside stuff like vlc thats a better question for the devs

dense beacon
#

Yeah. I could download songs and use spotify that way but 😛

#

I like to listen to random mixes on youtube atm 😄 That is 1 hour long etc 😛

craggy lava
#

hi

#

can someone help me pls

tight harness
#

If you tell us what's wrong then we can try 😃

craggy lava
#

i have a playlist select on the settings but she is not playing right now and i dont know why

#

and she was playing yesterday

vapid badge
#

Is that problem appearing in the Ground Control app, or the SE website ? @craggy lava

craggy lava
#

streamelements

#

website

sweet ermine
#

hey, i have an issue, the chat tab from an overlay stopped working

#

it was all fine before

#

like, the chat doesnt appear on that particular tab from the overlay

#

refreshing browsersource doesnt fix it

vapid badge
#

Is the songrequest window just empty ? Can you describe what exactly isn't working ? @craggy lava

lament blade
#

Can you see it on the overlay editor? @sweet ermine

sweet ermine
#

no

craggy lava
#

it apeears like i didnt have slect any playlist

lament blade
#

What do you mean by chat tab? The chat widget or an overlay frame for a chat

sweet ermine
#

the widget

lament blade
#

What if you delete the chat widget and add a new one?

sweet ermine
#

lemme try

serene granite
#

@sweet ermine the issue is on our end, we're looking into it.

long crag
#

Hello

#

Can i add chat in to my overlay?

#

how

craggy lava
#

guys i still not listening music can someone help me

sweet ermine
#

in an overlay editor there is a widgets tab @long crag

hollow zinc
#

I am experiencing the same issue with the chat. no text is appearing on screen and also the emote icons are not coming up in kappagen via chat either. however kappgen is working for follows and subs etc

craggy lava
#

@vapid badge are u there can u help me mate

vapid badge
#

Sure sorry buddy, was working on something else, DM me dude, I'll help you there !

nimble owl
#

well the chat box

#

yea

#

@pine hemlock

glad escarp
#

I have a donation goal widget on streamlab, if someone donated and pay via streamelements will my streamlab wiget be effective?

tight harness
#

@glad escarp No, we're not integrated with SL in any way

glad escarp
#

Does stream elements have a donation goal widget that I can add on my obs?

serene granite
#

of course 😃

#

it's a widget in the overlay editor

#

Do you use our overlays ?

glad escarp
#

Yes I do use stream elements

#

Where fan I find the donation goal widget

serene granite
#

it's called "Tip goal"

glad escarp
#

In My Overlay?

#

Anny video tutorial?

serene granite
#

When you're editing the overlay, click on Widgets at the top and then there's a huge list with Tip Goal being one of them

glad escarp
#

Ok thank u I'll try now

dawn wolf
#

anyone know any good superthemes

vapid badge
#

For which game ?

dawn wolf
#

none

#

just a normal one

vapid badge
#

Well depends what you're going for. I love the Blue Moonstone super theme, pretty sober while still being animated.

#

If you're looking for something more "out there" there's the Violet Momentum if you're into the 80's era, Synthwave

#

The Red Flare Super Theme also works well around, I know a couple of people who adopted it

dawn wolf
#

ok