#helpdesk-twitch
1 messages · Page 229 of 1
lol
@dense jackal is such noob


Changing the height and width will still keep the chat condensed in the window or will it chop off chat
@atomic hollow probably knows
told you he is a noob
i am assuming the answer is yes
it will condense it
thanks
Does anyone have Pretzel Rocks now playing in their overlay?
Now i'm hungry 
Hello again another quick question... is there anything that alerts in real time new viewers joining the chat.... something along the lines of " CashGam1ng has just entered the Chat Room" so this way i know when new viewers arrive and can call them out by there name rather than going into twitch chat and then looking at people in the chat
Currently no for the reason of it may scare away lurkers
Some people would rather not be greeted and just chill around in the stream
hmm really?
Yes really
well it makes it hard for me to know who is in and who to acknowledge when playing intense games like pubg or sc2
^
any solutions lol right now i am just asking them to say hi in chat so i know they are here
tomato i guess that is true
ok thanks
No problem

damn that Alias change work mighty fin for ya XD
Hi, trying to get the donation goal bar to show up on bitstream on a S7/S8 but not loading. Is there a work around?
Did you set it to the right resolution
720p ?
It should show if it's in the overlay, but if the resolution isn't correct then it could very well be off of the screen
^
I'll try dropping it below 720p
Id do higher
I've already tried it at 1080p and 720p
Try 2560x1440
Will do, thanks
need some help i cant seem to get my overlays work with xsplit any help be great
Make sure the resolution on the website and on xplit are the same
how do i do that
Go into your Overlay menu @brazen lagoon then click the little pen icon on one of your overlays (not the bottom one, but the small top right one) and you should be able to edit the resolution so it fits the one you have on xsplit 😀
ok i set it at 1920 x 1080
Is it working now ?
yep thanks
Pleasure ! 🙂
Hi, is there something that posts in chat current viewers SE points earned?
There's an extension you can also add in your stream bio for people watching your stream on PC @frigid radish that allows everyone to see where they're at
^
leaderboards extension?
Just click on configure up right, you'll be able to activate it in your panels underneath your stream, in your bio
Yes sir
overlay extension?
Yeah you can have overlay extensions too, we've not released ours yet, don't get too excited 😛
can you link me an example
Apparently not, if I try to go to the Extensions page on Twitch it redirects me to the wrong page, but that's where they all are and they're clearly labelled as either Panel or Overlay
So there shouldn't be any confusion
Я не могу купить платную версию, я нажимаю на Sandwich - Unlimited и ничего не происходит, не пишет способы оплаты и т.д , просто ничего не происходит!
@ebon forum ⤴
Got him 
Sean i am on my twitch profile where do i find overlays? i can get to panel extentions from edit panels on my channel page itself
but where can i find the overlays you speak of
nvm i see under the extension it says overlay
and panel in grey
duh
got a good recommended overlay?
Nope, not until ours is out 😄
nice can you talk about what it might do?
Sadly no, we've not publicly talked about it yet
Hey guys, so i got this problem, where ive got one of the overlays, where at the bottom, its say the current song. ive tried to hook my spotify to it, but it wont work. So my question is: How do i hook what song is playing, to my stream?
Right now it will only show if it is a requested song and not from your back up playlist 😄
So theres no way, to make it hook up to ones spotify? Could that be a future feature or something?
Hopefully soon. I believe SE Devs been trying but Spotify holding out.
https://streamelements.helprace.com/i224-spotify-songrequest Currently it's under review 😄
Aloha and thanks guys for streamelements! I just got a small problem and it's the host alerts some of em just don't show at all and i was wondering why
Twitch doesn't have a "notification system" for hosts (unlike follows, subs, raids, etc.) so the only way for StreamElements to know that you are being hosted is to connect through you to twitch. This connection is made on:
- SE Dashboard page - https://streamelements.com/dashboard
- SE Activity Feed page - https://streamelements.com/dashboard/activity
- Ground Control desktop app - https://streamelements.com/groundcontrol
Please have one of these open during your stream in order to receive host event notifications.
Check out that ^ @sour canopy 😄 Should help 😃
thanks
I am noticing that my dashboard does not give any info when it comes to hosting. It forever stays at 0 even though I know I'm being hosted by at least 3 others, when I'm streaming
Also, for tips, changing it from count to amount does nothing. Just discovered that.
I am working directly off the website
ok, I am checking this out rightnow
I am looking at the tips. The bar stays the same when you change to ammount, but if you look left, the scale numbers do change.
as for hosts, do you have the activity feed open either in the site or on ground control while you stream?
@azure horizon
Oh okay :3. No I normally don't but I do know like for last night I was being hosted by 3 and my summary for that stream is saying 0
same thing for the month of Feb no info
If you don't have the activity feed open while you stream in either location, we are not receiving host information from twitch
😃
are there plans to add twitch chat to groundcontrol?
I believe that is something we are wanting to do
thats the main reason i never have it open since i only have one monitor
Okay! I look forward to that!!
we have some big plans for GC
Woo! Exciting!! Since using SE I've gotten most of my streaming friends to switch over just because it is soooo much more user friendly and I'm sure they would like to start using ground control when it comes with more offers

just downloaded streamelements and it ask for my jwt token.. then it say i can find it at my profile but cant find it.. tried youtubing also.. no help there either 😦
you need to go into your profile, and click on show secrets
wow im such a noob 😄 thx @narrow coyote
Can you make a command that for example whispers the schedule to the sender with !schedule and at the same time says (for example): "${sender}, I whispered you the schedule! ^-^" in chat?

Ye I tried to make a cmd for each with the same trigger but it doesnt let me, not even as an aliases, but all good, the whisper should be enough, thanks for the reply and honesty 👌
C yu

alot of people are telling me they are not seeing the alert box animations on stream, but when people follow I can see it on OBS preview on my end, is it working or have I done something wrong?
If you see it in OBS preview, that is what should be seen on your stream as well 🤔
yeah thats what I thought
My guess would be that they're not paying enough attention 
ok probably not lol
too bad you dont have your vods saved on twitch to check what was actually shown on stream
yeah, have it save vods, that way you can check stuff like this, as well as have a nice history of your stream for people to check out 
Could someone help me fix the lag in my stream when i start it on my side its perfect but i do not know whats wrong why its so laggy on the stream
does the game lag as well or just on stream
well all I would do is run the test wizard to have it test for you or set bitrate to 3500 and output base as 720p
in obs
And where do i do that at?
was this an issue that you are seeing related to anything SE, or just your stream in general? If it is a general issue with your stream you can ask in #welcome as this is more for SE support, you can also hit up the OBS discord discord.gg/obsproject
tools then autoconfiguration wizard
if u want u can priv msg me since this is for SE if u have any more question
Is there any way to do a Text Scroll that pauses? Kind of like the ESPN Ticker, where it says something, waits a few seconds, then scrolls to the next thing, then the next thing, then back to the top.
Preferably with different time delays by line.
I accidentally logged into my youtube channel thus creating a new account but want to link it to my twitch account instead. Is there any way to do this
Yes log out of the dashboard
Just log in with your twitch 😃
@signal peak
@crude ridge sadly no, but SE is adding more things over time you can put that idea in the ideas channel
So when you made a post in the board and people upvote it probably will be added
Thanks @winter zenith
Is it pretty simple to make a notification when someone sub's?
Haven't really figured it out yet but I haven't dug really deep into it either
Of course, have you checked out super themes? @regal wave
some of them have a preview of the alert that they have on them
or if you want to make your own, you only need an audio, and a picture/gif
Ight bet, appreciate the help
No problem, if you need anything else just ask 
@white lintel Are you a StreamElements all-in-one streamer and interested in stream promotion when you go live? Please fill out this application https://strms.net/sellout and if you meet the 3 requirements posted in the :pushpin: pinned message in #general you will be added to the stream announcements.
owo
Why is it necessary though, really? ._.
no shaking needed, but to be a proper sellout, you do need to use those aspects of our service
goodnight
Hello, is anyone awake+ 😛
I'm awake :3
they are always watching, you can post your question/issue, and someone will see 
But I would like to get help as quick as possible now and not wait 2-3 hours when I went to sleep 😄
Anyway, good 😃
I'm new to this now. I've used streamlabs and currently between streamlabs or this. But I will give it a try, but having trouble with the alert. Follower Alert I have a image with "New Follower" etc. But I can't put the text in the box? Only Under it, next to it or above it? :S
To fix that i usually go on "text settings" and "advanced" and messing with these numbers, it will move the text around for you 😄
for example, when top is 33 it's like this
Ty.
changing to 0 is like this
I was in the before but I had wrong .. ? thingy?
But should it not be a default thing?
It depends on your picture 😄
Where exactly you want it to display the name
The numbers are not the same for everyone
No it's not but just to use as Streamlabs it works with almost all image 😛 But we all have different surely 😃
Sounds btw, you have any default ones beside the one loaded or I need to upload my owns ?
i use myinstants.com for sounds
they have a bunch to choose from
all you have to do is pick a sound,download and upload it to the cloud 😄

But I will check myinstants.com
I wanna ask you @lament blade You might know this. Is it possible with Streamelemens to make kind of a changing way between latest follower, latest sub, latest donation etc etc?
Like.. variations?
So like.. Fade In Latest Sub: Name *Stays 10 seconds Fade out fade in Latest Follower: Name fade out .. etc
Ninja has that type of thing and been looking for it for a while :S
We have event list, i never heard of what you are describing before so 
I don't believe so
Yeah fack xD Been looking for a custom code like that around the web 😛
What devs?
I had streamlabs setup to event list to show 1 line and it was changing between them all 😄
It works here to ? 😛
Add an event list widget to your overlay, set it to 1 even max and it will swap when a new event happens, sure
On the event list.
Do I have to go into the custom code or how does work with you guys to remove the top right "follow/Sub/Donation" etc text.
NVM - FOUND IT ❤
That's only in the overlay manager (the multiple messages)
Nothing to worry about
In regards to the background, set the Theme to Custom and you can change it


Sean
Yeah? 😃
To change the size of the widget? I have to exit it and change it from the list? Or can I change while I am editing a widget?
Widgets you can change by dragging the square in the bottom right at any time
You do mean widget and not overlay?
The green box xD
Overlay maybe?
The one where you add widget like Latest Follower and etc
Yeah, to change the resolution of the overlay you exit it, click on the small pencil by the name and then change it there
Im not getting the chat to work. Got the res on 480 x 460 and I have the same res on obs when added the source :S
With the chat it should be 1920 x 1080 ideally
It did work when I had 2560x1440 but .. Dont wanna work with to big res and have it complicated where to put the box and etc.
The overlay I mean
Well my Chat Box size on my design is that size
is there a command to transfer users points to there new name after a name change
Right, but you can make the widget that size but the overlay 1920 x 1080
@DakodaAtTwitch#9480 You can use !addpoints <name> <points> to give them points, or say -500 to take away 500 points for example
oh so no command to just transfer after a name change
No
just bonus them the amount they lost 
maybe that should be added to the todo list
Indeed, !bonus works as well as !addpoints, it's a shorter alias of the same command
More difficult than it sounds
every other bot does it
But to clarify. The size can be 1920 x 1080 but then all overlays will be like that like "Latest Follower" and "Latest Tip" etc etc and when I wanna move 1 alert. Then I might move the incorrect one and you know it fucks up.
Has a command to do that?
yes like !renameuser oldname newname
and it just renames the user
theer for transferign everything over
that or the bot uses userId not Username
there for dont need such feature
UserID would be good, I agree with that
It's probably on our ideas board already: https://strms.net/ideas
i coukld make an api that can get the points form the old name remove them then add them to the new name then any bot that has readapi command can use it
kind of like the same way i use SE as a bank to my main bot 😃
if you did that, we could recommend the command response to anyone else that has that issue 😃
Sean.. Why should it always be 1920x1080? Would it not be easier for us to set like okaay. I want a size of 500 x 500 and then where ever I put the alert on OBS it's in that box? I don't want multiple alert with size 1920x1080. Just curious why it's made like this?
Second: The donation thing. Does it have to show .. like no one have donated since I switched over to you guys so it's just show [ - 0 $ ]
@dense beacon Just certain widgets like that should be kept at 1920x1080 otherwise the text is out of sight, you can downscale your overlay in OBS Video settings so it doesn't really matter
I understand more now when I noticed that you can have multiple stuff on a single overlay. Like Chat, Latest Follower etc etc. I made one for each before, One for chat, one for follower and one for donation and I wanted them in a small area. But I added them all to a single and then I understood the thing of 1920 x 1080.
But second question to be answered ❤ 😃
@dense beacon which widget is that?
Latest Tipper
Is there a way to set up an "UnFollow" alert ?.. Think it would be funny to point them out
does anyone know why i get frame drops when i use obs?
i have a gtx 1080 and a i7 6700k
16gbs rams
@weary citrus not at this time
Thank you
does anyone know why i get frame drops when i use obs?
i have a gtx 1080 and a i7 6700k
16gbs rams
In the game?
I can think of two stuff that happens for me.
- You have OBS up.
- You have a webb browser up.
i have a costume overlay yeah that i got from SE
could the overlay be making my framesdrop?
its has moving affects to it
It can if the overlays aren't added to OBS correctly. Follow these steps for best performance:
!add
To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4
i get frame drops in my game not the stream
The last step is the most important
@clever mango Can I Import a overlay I've made. Like I've made a Alert Box Overlay. Could I import that one into another overlay that I wanna use for my main screen overlay. Don't feel to remade the whole on over again 😃
Ah, well that is normal since your CPU and/or GPU are under increased stress while streaming
The drops should not be too significant though if you only have one running at a time
That's why shutting down the background scenes is important
not stream im at 180 to 200
on stream its itlll even go down to 22 at times
i dont get it
Nvm. I found it, don't answer my question. ❤
@dense beacon To answer your second question yes it has to show if it has no data, some widgets you can choose what to show if there is no data but for that one that choice isn't there
Do you have OBS open right now? @naive field
Ok, open task manager and then under processes expand the OBS process
channel
How can I be listed in hte "sellout"? 😄 haha
Can someone who is an expert at this software PM me?
@dense beacon Are you a StreamElements all-in-one streamer and interested in stream promotion when you go live? Please fill out this application https://strms.net/sellout and if you meet the 3 requirements posted in the :pushpin: pinned message in #general you will be added to the stream announcements.
Do i need to disconnect my streamlabs bot for the stream elements bot?
Hey
I was told to come here to talk about Alert Variations
I wanted to have set percentages instead of having all of the alerts be the % of happening.
Any ideas?
@fallow scroll It's not required but it's advised
@lament blade I'm not sure I understand what you mean, apologies
thank you @tight harness
No problem 
Okay
Lets say I have 4 alerts in Alert variation
They are all (by nature) a 25% chance of happening
Could I change it to have one at 15%, one at 45% etc
Ahh, I see. No that's not possible currently
Not unless you added duplicate variations to have more chances of that one occurring
That'd work
Bit of a workaround
can Anybody help me?
I don't believe you mentioned what software you needed help with
so uhh...how do I disconnect my streamlabs bot xD
It's ran via the chatbot program, if you don't open the program it isn't running
alright perfect thank you again
If you go to Twitch, then Settings, then Connections you'll see if there's still a valid connection
@clever mango I LOVE YOU BRO, THANK YOU FOR THE HELP! 
ooo
all this love for terrabuck.... are we gonna see the special tonight? the... buckshot...?
(i am so sorry please dont hit me)


how the hell do i find my JWT token...
where do i find or edit quotes on stream elements
Its on the Ideas board
; -;
But for now you can Delet a quote by a number
@uncut pendant Click on your username, then click on Show Secrets
and add it again I think
@tight harness thanks dude
No problem 
so in peoples stream I see the bot randomly say stuff from time to time. can i turn that off?
thats all based on timers, if you dont have timers set up, you wont see that
do you mean when some one follows/donates/cheers?
or when they promote to follow or to donate or to join discord?
the promotion stuff
yeah thats a timed message
if you dont set them up you wont have them in your stream
if you were asking if you could disable those timed commands in another ones stream/chat thats not possible
got it x) thank you guys

hey anyone know how to get obs to stop using so much resource like when i use geforce experience no problem but no overlays when use obs overlays but makes game lag
How many Overlays do you use in one scene?
Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png
no.....
so in every scene you have a overlay it just runs the overlay at the same time
thats not too good
Question For HypeCup: What does it mean by Recent Events refill the cup
ok what else can help cause only one was not checked
i know better internet but not possible where i live
what stuff do you have on your overlay?
i can start my stream and you can look
@dark dome what do you mean what the hype cup doese?
if someone follows/donates/hosts/tipps/cheers a token fall down to the cup
you can also determend how many events should refill the cup every session
so it doesnt load empty every time
would that make it easier
ah
uhhh
or did you just put alertbox, kappagen, hypecup into your overlay?
or show me a screenshot of your overlay layers
Thanks Kiwa, would explain why i would refresh and nothing would be there 😃
@dark dome no problem
just snip, then ctrl+c, and ctrl+v in here
you want to ctrl+c in snipping tool, and ctrl+v in here
Didnt work
did you actually snip the screen
click new, and screen will go white, snip what you want, then copy pasta
hi is there a feature in SE that sends out social media alerts like tweets when going live?
yes
I have my twitch account connected to my twitter but its doesnt seem to be sending anything out
Rampage can you give me more info
No we don't have that
there isn't anything that will tweet when you are live, but we have a module that will share your tweets to twitch chat
@tidal raptor I need your Overlay Ediotr layers
There might be an external one, but they asked specifically if there was a feature in SE that does it 😄
also, you will probably want your browser source to be the top layer
well the external way is through twitch... i used to use restream.io and that would do that but now that i am off of that i have to put the tweets out manually
I need to know if you use this:
bc those are a little heavy on the CPU if they set up too crazy
ok
i tried to use obs but it was so resource intensive idk if i have my settings in obs wrong
did you really checken the "hide if not visable" thing on every scene you are using?
!multi
Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png
yah
those settings not only in the scene you are using but on all sceance where you have an overlay?
yah
if you have a lot of animated pieces, and a complex overlay, it can be resource intensive, and it will depend on your system and encoding settings
ok. So. What kind of CPU and GPU do you have?
and are you using nvec for encoding?
a what
Can you open your task manager, and screenshot the tasks under OBS?
tasks?
the 6300 is a bit on the potato end, depending on what exactly you are streaming
and take the snip of it
do i need to run obs
I have an 8350, and this thing can choke hard
depends I guess, because I am seeing a 6 core, 3.5ghz when I looked it up
yes it is
which is better than the i5-6420p I had when I first started streaming
do i need to have obs open @weary mist
yeah
yeah, but vischera is not anywhere near as good as intel cores
perfect
3 physical with 6 threads, my 8350 is 4 physical with 8 threads, and it can choke hard, that is why i made a simple overlay for now
it is i think
i know to close boot strapper
Open OBS, go to settings, then down to output
if you close the boot strap, you actually shutdown the overlay
oh lol
more like it freezes
because it isn't pulling data anymore
I was looking to see if you had more than just one
sometimes they hide very well, lol
so now what
I am working from memory here. @tight harness, you are the OBS guy, can you take over? need to get the preset stuff
I'm the OBS guy? 
screen shot of your output and screenshot of your video in settings will help
ok
lol
That's an interesting output resolution 
lol i know
that should be fine for what you are trying to output, even though 480p is a bit tiny
i was just messing with settings
so are you dropping frames, when you stream, i think I missed the overall problem part
the overall problem is when playing a game like pubg i have lag bad but gefource none
even when i take out overlays
like streaming with geforce experience?
yes
PUBG is famously poorly optimised still
i can run 720 p no problem
well, that will be higher level access to the gpu than OBS, but it also is not nearly as good of quality as OBS can output
and this is the problem im having if i can get obs to work great i dont like using the geforce cause i cant use my cam it doesnt work for some reason and you cant use live overlays
enable advanced encoder settings
ok
now what does it look like
uncheck that recalse output
ok
that eats cpu, you will want to just use the video tab to down scale, and set the frame interval to 2
ok
rest of the settings in there should be fine
yeah, those are all fine, the main things to set are the scale, bitrate, and keyframe interval
whats your up tho
i ddint have the thing under nvech checked
should i stream at 480
?
my up varies from 10-12 Mbps. If you can get away with 720p i would recommend that over 480p, because down sampling more is actually more work
you should be able to do 720p 30 fps on 2500 bitrate, I just do 4000 because i can get away with it
i just tried and i got dropped frames
nvm pubg was updating lmfao 
i wonder if i should just use gefource and find overlays
cause i think its just my internet
i dont think that it supports overlays at this time
you can also try setting your browser source to 30fps, that is what i use, because my pc is potato, and i play some cpu intensive games
Can i please get some help? My donations are not granting loyalty points and I have everything set up correctly (to my knowledge)
I'll come take a look @hidden timber
@clever mango thank you so much
Boomer ❤
can someone help explain why im bottlenecking on streaming fortnite but can still play other intensive games decently? (using fx 8320 and gtx 1060)
different resource allocations on the game
any plan to implement drag & drop for song request sorting ?
its painful when there are a lot of songs just to move one to an upper place
wow
Soon ™ 😄
any leak of what can we expect ?
.
xD kk
I've tried turning it off but it won't save, people are still able to do !Sr in chat
hi just wondering how i can make my chat transparent and my chats still show up
!Sr
when you select your twitch chat widget, where it says dark, press it and select custom
ok thx
My dashboard is displaying 2x my stats. Example: If I made $200 in a month it displays as $400 in my dashboard
probably money paid to you not the money you actually get? if it's sub revenue that's it I'm sure
since SE has no means to know how much u get from each sub, just that they pay 5$
or 10$ or 25$
tbh, if u want to check your revenue you are better off checking it on twitch dashboard
I can't switch between my Twitch and YouTube account on the dashboard
The twitch panel also stopped working.
any support?
No, as in tips
@lament blade will probably need more details than that
The bug seems to be if you try to "integrate" stream labs multiple times it doubles everything
how do I reset that 🤔
@tight harness I have my youtube (not used anymore since a week) and my twitch (linked since 1year+) linked on my account, and I cannot switch between them. When I click on twitch.. I got the "Roleplay" notification. But still doesn't switch to my twitch.
@tight harness All of my stats are showing triple the amount after integrating the streamlabs into stream elements. Is there a way to reset all my integrations?
@royal vector why did you import multiple times?
In other words, I cannot get on my twitch dashboard on SE.
I was setting up an overlay and the tipping feature wasn't showing data
so i thought I had to reintegrate
help?
now everything is showing triple numbers 😂
I'm on school... HELP!
@lament blade yes, patience. 😬
you will need to delete them @royal vector
What browser are you on?
Chrome, Win10.
@gentle imp Where can I delete them?
Haven't heard anyone else ever having issues switching between them 🤔
@tight harness So is there a way for me to reset all of my stream labs integrated data into stream elements? Because the double/triple data is annoying
I let you unlink my YT from my SE account.
Tipping > Tip List for tips, My Overlays for alert boxes
@royal vector https://streamelements.com/dashboard/tipping/list
Fixed, thank you
@lament blade to my knowledge only certain people can do it so it won't likely get done in the next 5 mins.
@tight harness video recording https://drive.google.com/file/d/1VDOr6LcRkkA3AAkk7qQGM-MaWvub4v22/view?usp=drivesdk
Google Drive is a free way to keep your files backed up and easy to reach from any phone, tablet, or computer. Start with 15GB of Google storage – free.
(via school computer)
Okay
@tight harness and...?
you're welcome @royal vector 😃
Please read my second to last message @lament blade
solution?
Did you read the message?
yes
Sean can't do it, only a certain amount of people can @lament blade
Then why are you asking? 🤔
You're on a restricted network at school, that could very well be the issue
^
sean, I see you again in the evening! bye! (from belgium school, flanders)
Okay
Hello guys. I'm getting some crazy error here, and i've no idea on how to fix it.
hey @lapis vault let us know what it is so we can try and assist
So basically i'm trying to start a contest via api.
The background is: i've an application that automatically starts contests via APIs. during the development I've used this call a tons of times, always worked out, with a lot of different accounts.
it always worked perfectly, but with this particular account, it doesn't.
always used it with StreamElements before?
yea
i mean, it's exactly the same code, it works with the 99% of SE JWT tokens, but it doesn't with this one particular token.
some things that i've already verified: the token is correct, since i can use it for make other calls.
in fact, it is not an auth problem, but for some reason the contest data is ignored
you can try and change the token
hum
yeah but that it's my last resort, i mean, i want to know if there is something wrong in my application in order to avoid that something like that ever happens
I honestly ain't that skilled, if it's a problem with the app then it's with them you need to have a word, am kinda clueless besides resetting the jwt token
yeah but perhaps, there is someone else using same app/api and can lend u a hand
I go nuts when I have something I can't fix, I search and read so many sites/posts etc until I can sort it out
Damn you @lament blade Been stuck at myinstants for 1 hour just clickin buttons hahahah 😄
😂
Okay, i've found the problem.
Apparently, since the token comes from a form, there are some blank spaces at the end of it.
however i would expect the APIs to tell me that i'm not authorized, and not that i am but only work halfway 😛
hehe good to hear and thanks for letting me know, that might help next time someone has same issue
yes, always trim.
lol
@gentle imp I uploaded a sound for the follower alert.. but still the "bip" sounds come up. Is it normal?
@dense beacon Is that as well as the new sound or instead of it?
Both of them.
Then you have another overlay in your OBS which you haven't ticked the option 'shutdown source when not visible' in the properties of yet
I took remove sound ( the original ) then added the one I downloaded.
I try it on the streamlabs ?
Emulute a follower event?
Same option exists there too
Streamelemens
You have a browser source in your streaming software which isn't shutdown basically, if you right click on every browser source (including one in entirely different scenes to that which is open now) and check that 'shutdown source when not visible' is ticked for all of them
Wait, so if you have like 2 other sounds from other sites.. As a example and you run the simlate thing on streamalemens website it will run all of those sounds? xD
I did that some days ago xD
But it was from streamlabs apprently 😛
Removed it and done.
No, if you run the simulator on SE it'll only test the events on the SE overlays
Well I had obs up running and it came from streamlabs to.
So it was not only on SE overlays xD
But if you have multiple SE overlays you need to tick that option for all of them, and if you have any SL alert boxes you need to remove those also for live events otherwise they'll both trigger
Exactly
Live events will still trigger for both
Yeah, that was the sound I heard from streamlabs so I just disabled it and it was gone 😛
Did you check that option is ticked on all of your browser sources?
Because it also adds unnecessary CPU usage to not have it ticked on all of them
Good 😃
You know any good sounds on that site? Or maybe any recommended search to go for? 😛
We normally suggest https://www.myinstants.com @dense beacon
@tight harness Yeah but a good search to find good stuff. There are a lot of random stuff :3. Second, if you upload a song that is 30 seconds as a example. You don't have the option that it only plays up the first 8 seconds? Like you can adjust the lenght of the alert?
you have that option on all alerts, display time
But the song keep playing.
although I'm not sure it actually stops the song
ahh, there u go
I suggest u cut it then
Edit the sound in say Movie Maker and then save it as an audio file 🤔
Yeah, I was whondering if it was any options 😃
I know @tight harness But I was thinking if I could go the easy way through 😃
That is the easy way 
Easy way is if you could edit the lengh of alert and lengh of the audio file : P
honestly that's a good idea, perhaps u could add it to the ideas board https://strms.net/ideas
I will post it.
Check it's not already there first 😄 if it is you just simply need to upvote it
then post it on #💭︱feedback-and-ideas so ppl upvote, I know I will 😄
anyone home?
I'm at work but here ^_^
Got an issue that is driving me INSANE
This the right place for assistance I presume?
Issues with the alert sounds 1. being duplicated(not no dup mic and no stream open) and two, even after I deleted the sound from the storage...it still plays it. Con-FEW-sed.....
and yes I saved after i did all these actions
yeah this is the place 😃
check all your browser sources on all scenes, you need to mark them with shutdown when not visible
it will also duplicate sound if you have editor and OBS open
ahh... that is one thing I have going for me...both obs and editor are open...however, editor is muted, so....
check browser sources on obs then, tick shutdown when not visible
so, go through all my scenes and click shut down when not visible....will become visible when I click on it to use...correct?
correct 😃
if you don't tick that, source will still be loaded = using more resources and will duplicate sounds
holy crap! my CPU usage just went toteh basement.. THANKS....not the issue I was having, but helped!

was at 75% CPU usage and was thinking.. well, this might be an interesting stream tomorrow...lol.
ok gonna test the alerts and get back to you
damn 😄
Hmmn, how does the points work for the Hosting
When someone is hosting me, do they get points?
Yes
they get the amount of points u set it up, once per host not "while" they host
I just got hosted and the Bot didnt give them the points.
Ahh, it has to be at least 1 viewer?
Gotcha.
StreamElements website is being slow?
I've noticed twitch chat being slow in general recently
It's been taking a while for my own messages to show up once i've typed them
same here.. i also do not show up in the viewerlist before i actually type something
and the viewercount between the twitch channel page and third party tools like my chat client are wastly different
yeah twitch changed that, if ppl don't type they get removed from viewer count or something
Not the viewer count, the userlist in the channel.. which is meh. Anyway, twitch is twitchy lately, for a week or so, even without any big streams that could bring the plattform down...
ahh
@gentle imp Problem solved. thank you. closing those scene not in use helped out A LOT of things.. I bet dollars to doughnuts, a lot folks dont know this. I will spread the word on that too. Thanks again!
you're welcome, glad it worked out 😃
Can I get my stream posted in sellout or wherever you post streams that are live?
@hidden ember Are you a StreamElements all-in-one streamer and interested in stream promotion when you go live? Please fill out this application https://strms.net/sellout and if you meet the 3 requirements posted in the :pushpin: pinned message in #general you will be added to the stream announcements.
Okay thanks 😃

в общем хотел узнать если прога или сайт о уведомление (о подписки лайк и т.д) со всех платформ (михер gg vk yotube Periscope твич)? в виде event list
Sorry, only english posts are allowed on the server @silver isle 😕
@tight harness 👆🏼
I don't speak Russian, @ebon forum does 😄
@silver isle у нас пока твич и ютуб (ютуб ещё дорабатываем). перископ и миксер будут, но не скоро. а так у нас это есть.
@ebon forum эм
@vapid badge we have support in multiple languages, so we do not mind different languages here or in general at all 
@ebon forum а вк gg и остальное?(
slowly fades away
I saw Legendary tagging you last time a russian speaker came in support, you replied "Got him" so I thought you were just deleting the said message !
All good !
@silver isle уууууууууу это ой как долго ещё не будет. гг скорее всего никогда, вк - даже не знаю что сказать, ребята тут даже не знают с чем это едят.
# печаль
@vapid badge lul, i actually speak german and russian too, other champions cover portuguese, spanish, french etc 
Sweet ! 
@ebon forum Restream Scheduler что эта за хрень?)
@silver isle это ты где накопал?)
Во во, иди Михаила тряси в рестрим дискорде, если это туда)
ну в чате напишу мб кто ответит)
uhm.... what? https://i.imgur.com/iUbQnwD.png
rip
yeah not sure why this is happening.... i havent logged in in a few weeks, but still...
Have you tried logging out and back in @tacit pendant ?
yes and clearing cache.... neither works
What browser?
let me test
hi im trying to use the red lines overlay from streamlabs 😃 but i dont own a cam so figured i would reuse the cam box with a subtle background and then put text on top.. but there is soo many fonts and no preview of them.. i would love something in the area like this font https://gyazo.com/bb2cd2039ce27ca2f0a46a372b8f4496 do u guys know if that excist in the font list? (doesnt have to be exactly the same but cba to go with the standard times new roman xD)
Mine seems to be fine on firefox.. do you have any extensions running? @tacit pendant
can you try incognito or whatever firefox calls it
@pine hemlock i do, but ive tested to disable them all and no change
@chrome grove Hold on a sec, pretty sure I found one a couple days ago
What is that screenshot on? Desktop?
yeah, desktop
Any other sites acting up? Maybe run malwarebytes trial? 
then i sent the link to my laptop and it looked fine there
@vapid badge that would be awesome 😃
i have premium
and its only this site so far that looks like this ._.
Sec ill be annoying and see if I can get an answer
hehe
well, i just tested with a private window (incognito) and it was the same there
Ctrl+shift+J , can you screenshot that and send it
Disable Malwarebytes and reload the page.
Console tab
there
@chrome grove can't seem to find it.. 2 choices, you can settle for Trade Winds which is somewhat close or download fonts like Black Asylum, Outrun Future or Capture It (this one really looks like the one you sent) edit your text on Photoshop and import it into SE
ill try that thx 😄 im rly a noob so just tried adding text in SE but given there is 200+ fonts and u have to check all of them one by one since there is no preview in the font name 😄
I know how you feel haha ! I'll keep looking in the fonts to see if I can find something of the like !
Try disabling malwarebytes/any other virus software @tacit pendant
because console doesnt show anything
thx man ur a champ
@chrome grove Pleasure ! If you've got any other question, hit me up when you need !
thx man 😃 i rly like the capture it so u dont have to bother spending time looking for others 😄 ill just go with that one hehe thx a lot
Sounds good ! No problem !
@pine hemlock nope no change
Hi, how do you reset the donation goal bar? Its showing the default 3k donation on the overlay
@modern belfry Activity Feed -> Widget data
Goals tab
@tacit pendant Uhmmm
Open cmd prompt, ipconfig /flushdns
Restart
?

i can try my other one, if that makes any difference
next problem 😄 get photoshop xD
yeah, even tried to change what font firefox is using and still nothing.... i can try dns flush, but yeah...
Haha, some shady websites can help you with that :p
nope, didnt work either..... sigh
@chrome grove You can you gimp as a free alternative to photoshop 😉
👆🏼
Oh you can also use https://pixlr.com/editor/ which is an online photo editor @chrome grove
@tacit pendant Yikes.. uh
Is there anything more in the console if you scorll
scroll*
@pine hemlock nope, that is it.... just rebooted the computer and its still there.... i suppose i can try and see with chrome
live sub counter doesnt work btw
https://chrisis.live/s/0903184921_7.png
yeah ok, chrome works fine... so its only firefox it bugs on
its really wierd https://i.imgur.com/aqmV7Tp.png
Its gotta be an awkward rare firefox thing. i cant duplicate it
maybe, its the first time ive seen it myself
althou.... i do kinda see it now as well on imgur
https://i.imgur.com/Y3ItGvO.png its like its replacing certain icons with letters for no reason
Sounds like something fishy
@pine hemlock Thank you 👌
if i wanna reuse the red lines background where the red lines kinda drop down the screen.. where can i find that then? i found overlays but not the picture itself wanna throw mah name on top and put it in the cam area..
Tried using duplicate widget in the bottom left?
Hallo there 😎 it’s me again
@tight harness problem is the overlay thingy have 5 scenes.. and its in 2 different scenes
My kappagen appears behind my camera. How can I change that?
@tight harness
@swift burrow Yes, the same way you set up twitch alerts, create an overlay in My Overlays
@chrome grove You can duplicate to different scenes
@lament blade Easy, move your camera behind the overlay
But then it’s behind the whole background?! @tight harness
Yes
You mean in obs right?
Yes
Then it’s not seeable anymore?!
@lament blade so separate the KappaGen to a new overlay and load it on top of the cam
facepalm ofc
@tight harness i know i can copy one scene.. but dunno how to copy layer from one scene into another look at my screen here. maybe that clarifies what im trying (if not tough luck for me i guess) 😄 https://gyazo.com/a20020d1103f98ae70d35a86e9c15cb4
Click on the layer, the theres an icon with a red symbol above it that says duplicate layer
and you can duplicate it to the other overlay
You need to edit the overlay you want to copy the layer from, them use the duplicate widget button
type slower sean

lool u guys are amazing (having patience with 10 thumb noobs like me) 😄
😄
i cant add my own font though to SE can i ?
ye sadly they are pretty sad looking 😄 wanted the one @vapid badge found for me hehe but if i put it in photoshop the background in the letters is white and if i do it on top of the actual picture.. the background of the letter is the same as the picture
if its the main overlay there's no background image @lament blade
I have my own full background image @gentle imp
ahh then has to be like Perry said, unless u cut a camera hole in it lol
I prefer Perry’s way then 😉
^^
Next question... is it possible to have a colored background with the latest follower widget?
is this song thingy https://gyazo.com/d94466b09ec43c7fb5ddc726e36fcc45 only for request or can i make it show what im listening to on spotify ?
@chrome grove If you link spotify to Last.fm, you are able to show what you are listening to with spotify
I believe
is that a website ? or a feature in SE im a complete noob plz bear with me 😃
you will need to make an image for it too @lament blade
Alright that’s what I did @gentle imp
Hello 😃 im new to Streamelements and i want to ask how i can import all my commands, currency and games to streamelements
acctualy im using streamlabs chatbot
Check the IMPORT button at the top of the SE dashboard 😁👍
Hi I would like to know how can I have the leaderboard ranking be visible on my OBS
Leader board layout?
@grand mason okay but where i find the files ?
Ok, in StreamLabs bot click bottom left button with the silhouette , goto Cloud Backup, choose a folder to save to, and click Save to xls files , the file data.xls is the one that should have you commands, timers and quotes in it to import
If you used locally stored points (not the StreamLabs Extension) you can also save currency to a file 😁👍
I'm probably missing something easy, but what could be causing alert box text to not show up? The image that should be behind it is fine and where it should be, but no text
yep, something easy, it's below the cut off 😃
how do I get a line break in there however?
try <br>
I know, but it is standard HTML. your browser will read it as a line break
maybe something else
I guess only certain things work in the text line... hmmm
actually, what i thought would work didn't, still no line break and I'm having a problem with overlapping text
I'm pretty stumped on this one
same
I tried duplicating from other messages which work fine
ok it may just boil down to curropted data. A new alert box solved the issue
doing everything the same but i deleted the one that didn't work and added a new widget for one that now is
Why does it say in the chat commands I cannot enable song request because it states "controlled by module setting"
That is controled by the Song Request module, which has its entire page to itself. https://streamelements.com/dashboard/songrequest/general
Is there any way I can prevent requesting songs from link, just by the song name?
Right now, we can only do link. We are hoping to possibly be able to by name, but we have to be careful with the youtube API, as our limits are much lower than other bots (because youtube lowered them)
plus with youtube integration, there are a lot of variables.
Ah okay. Hopefully it will be there soon! Thank you!
👍
ty
Can i use stream elements with mixer?
Not atm, but we do plan on creating integration for it 😄
ok thx
Soon ™
yo hallo
whatsup bro
The super theme?
yes
SuperThemes are stunning ready to use customizable overlays. Launch "Llama": https://strms.net/fortnitetw Learn more about StreamElements SuperTheme: https:/...
Have you used StreamElements before?
The alerts come up if you test them 😄
i did
i opend a new page of it and followed my self
and it didnt work
and it says upload one
@dense jackal Iis this thing new ? https://gyazo.com/7adb0d282133494942f0c957f642e154
yo someone help
I'm not sure I understand what you are asking @dawn wolf https://www.youtube.com/watch?v=jPfhUK7YYuY&list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv&index=10 This playlist will be very helpful
the gif doesnt show i have my obs open
okay in the video it shows a gif when donating their is no option to pick it
did you create the theme pack?
https://streamelements.com/dashboard/themes and search fortnite
i did i downloaded the super theme
click on the animated one
and look how their is a gif
there is no download. It just creates the links in your My Overlays page
at the first one
yeah same
basically im saying is that their is no donation gif or anything
it didnt come with the super pack
What is your twitch channel
didn't ask for link, just name, provaicz
showed just fine for me:
oh shit thx so much
🤐
Sorry no promotion allowed
🤐
?
ok ill make sure to do it again
How do I skip a text to speech that goes on for too long/.
there should be a skip alert button in ground control
Guys, my chat overlay gets displayed but it doesnt update when I type in my twitch chat
I have added link of overlay to OBS browser source
how do reset like fake donations
@sonic spade what is your twitch name
so it doesnt show up on screen
@dawn wolf refresh the page
still showing up on my obs tho
you have to do a cache refresh in obs
ok
@sonic spade I think I have your overlay open (if your twitch name is Vincene). Why do you have all the widgets soo clustered up? You can space them out in the green area, then when you are in OBS, just make sire to make it fit to canvas (ctrl+f)
😃
not sure why chat isnt updating tho
just make sure when you put it into obs to change the width to 1920 and height to 1080. Gives you more room to play with it. I saw it update with my chat when I tested it
at least in the editor
👍
Is there a way to increase the cost of a stream store item to be higher than 1,000,000?
right now, it looks like its limited to 1mil
ok
yeah i'd have to change my point circulation to accomodate
Right right
hey, is it possible to set the cost of the !kappagen command to the kappagen value? so for example !kappagen 1000 would cost 1000 points, !kappagen 5000 costs 5000 points 😃
not at this time, you can only set a specific cost for a command




) BabyRage


