helpdesk-twitch

[hidden ember]

am i allowed to promote my stream here?

[unborn yacht]

@ebon forum

[ebon forum]

This is our desktop app.
streamelements.com/groundcontrol

[unborn yacht]

Wait so I need the app for hosts to work....?

[ebon forum]

that or our dashboard open in the browser while streaming

[unborn yacht]

I have it open right now and its still now working

All the other alerts work though

[tight harness]

@unborn yacht Check our pinned messages for this channel, second one down, it's all explained there

[hidden ember]

am i allowed to promote my stream in this group?

[tight harness]

Only via the Now Live bot automatically

[hidden ember]

oh alright

[muted wave]

I noticed a lot of mistakes in the translation. Can I write here the correct translation of the elements?

[tight harness]

@muted wave The office staff who you'd normally discuss this with are out of the office today, their weekend is Friday & Saturday 😃

[muted wave]

@tight harness Well, thank you. Just a habit. In Russia, Friday is a working day xD

[tight harness]

In England too 😄

[gentle imp]

and Portugal

I'm kinda jelly 😛

[pulsar mantle]

Can you sub the bot to your channel for free?

[gentle imp]

no unless u are twitch partner

[tight harness]

Twitch will only sub bot accounts for free if you're a partner, if you're not a partner you'd need to use a gifted sub

But, if you rename your bot to use your main account using Ground Control you can still post your emotes because it'll be using your own account which has all of your emotes

[languid blade]

@misty wagon i believe you tagged me on twitter to come in here

[vital wyvern]

@tight harness still got that duplicated alert when i get new followers

and i have no idea why

[languid blade]

having super high CPU usage when having 5 scenes set up using the browser source ( really love how easy it is to use) when i open OBS, it goes up to 42% CPU usage, i deleted 4 of the 5 scenes and it went back down to 18-22%

[tight harness]

@vital wyvern I'll have a look into it, just looking into a report from Zendesk at the moment

[nocturne pelican]

@languid blade Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[vital wyvern]

alliright, good thing it can be fixed in mid stream lmao :3

[languid blade]

ill set up my scenes again and ill let you know how that worked

[tight harness]

@vital wyvern That's the thing I was telling you about before 😄

[vital wyvern]

:3

[stark furnace]

Hi there. Are you aware that Tip Goal widget is not displaying properly ?

[tight harness]

How so?

[stark furnace]

It's not showing the Bar or the colours I have chosen. Only shows amount of tips and the goal in white text

[pulsar mantle]

Any tips for me that wants to start with streaming?

[stark furnace]

It only shows that in the editor too

It was working fine last week but last night only white text

[tight harness]

@stark furnace What's your Twitch name? I'll look into it

[stark furnace]

ZoeBallz !

[tight harness]

Thanks, tried finding it on your Discord profile but you didn't link it there yet

[stark furnace]

kk

[gentle imp]

hmm just added a tip goal and it works fine

on my overlay that is

[tight harness]

It's because you had "Use simple design" ticked @stark furnace

[stark furnace]

Oh ? Odd cos as I said it worked and looked fine on my previous stream !

[tight harness]

Yes, it's a new setting that we added, which you had ticked

Untick it and place it back how you wanted it

[stark furnace]

Ahh ok - Might I suggest that the default should be unticked ? Probably a bit late now though

[vital wyvern]

Soo Sean :3 you mind doing a fast check on little problem :3

[stark furnace]

Anyway - Thanks very much Sean 😃

[tight harness]

No problem

[gentle imp]

check you browser sources @vital wyvern if they have ticked shutdown when not visible

all must have it

[tight harness]

@vital wyvern Sure, same thing as before or something else?

[vital wyvern]

il check them

yea done now

[tight harness]

😃

[odd beacon]

I got this whitebox in my overlay, and i want to remove it. How do i do that?

[clever mango]

You have some adware on your computer. I recommend googling whatever message it says in order to clean your PC of whatever it is

[high ingot]

I don't exactly know how to ask, but some icons are invisible on the overlay theme I'm trying to work with and I was wondering how to enable them? I'm also wondering how to enable moving the videos >.<

Maybe I missed a few things XD

[tight harness]

When you click on Layers in the bottom left of the overlay manager to show the list of different layers you've got a couple of symbols next to each layer, one is a padlock and one is an eye. The eye toggles whether that layer is shown or hidden and the padlock toggles whether the item can be moved or not 😃

[high ingot]

AH it was quite simple actually, I didn't think of that XD tHanks!

[tight harness]

No problem

[high ingot]

❤ 😄

[burnt dune]

Here

Need help

[latent mural]

aaaand where does it show that :3

[craggy rose]

hey guys i got a quick question, so for the alerts whenever i get like a donation or bit dono it says the emote when the viewer puts one in (pretty annoying), is there an option to turn that off or is it a permanent thing?

[burnt dune]

@weary mist

[latent mural]

text to speech doesnt "get" that there is an emote in there

[weary mist]

@burnt dune what are you doing to get that image?

[craggy rose]

@latent mural so thats default i guess? lol

[latent mural]

@burnt dune Nightpower-kun, a few more details might help

[weary mist]

@craggy rose I believe that is something we know about, and I believe its on the #💭︱feedback-and-ideas board

[burnt dune]

I Have Huaweii -.-

[craggy rose]

ahhh ok thank you @weary mist

[burnt dune]

Edit

[latent mural]

@craggy rose it's a problem with the code itself. As long as the bot doesnt realize that something is an emote, it just gets read out. So just wait ^^

[burnt dune]

@weary mist

[craggy rose]

ok thank you guys for letting me know 😃

[weary mist]

ahh, so you are getting that issue in the phone application. What are you trying to do that is getting that error?

[latent mural]

good. Now go. Go, and slay many foes!

[burnt dune]

I Click (Streaming button) and Poff

XD

[latent mural]

so, to reiterate: You try to stream with mobile, using the ace live streaming app (?), and if you click on "start stream" you get an error telling you "acess denied" ?

[burnt dune]

Yes

[latent mural]

never used that app myself, and this discord is more about problems with Streamelements, not outside apps, but here is the things i would check:
-Are you logged into whatever endpoint you try to stream to?
-Is your Stream key correct?
-Are you streaming to the right server?

maybe your connection is too weak with 389b/s ?

[burnt dune]

No 1,4K/s

[latent mural]

but in short - you might be in the wrong discord, and should try to look at the discord for that app 😉

[burnt dune]

-.-

[latent mural]

and now to go back to memes:
... Mobile streams. REEEEE

[long garden]

i'm currently overhauling my alerts and one thing that would help tremendously is putting different alerts in different overlays. This is, of course, entirely possible with SE, but poses one dilemma- it allows alerts from each overlay to play simultaneously

as opposed to queuing them

is there any possible solution to this?

[latent mural]

@long garden shutdown all the browser sources in obs when not needed

[long garden]

won't they still be considered "needed" the moment a new alert is triggered?

[latent mural]

no

it is "needed", when you are at the Scene with the overlay

[long garden]

meaning if i have follower alert and a sub alert in different overlays and i get a new follower and subscriber simultaneously, isn't it going to play both together no matter what?

[latent mural]

1 overlay per scene, -> different alerts in different scenes

[long garden]

i don't entirely follow

this is all meant for one scene

[latent mural]

hm... if it is for one scene, put everythign into one overlay.

[long garden]

right, the dilemma i have is i'm using chroma keying for certain alerts

which actually works very smoothly

[latent mural]

also, you can edit the alertbox widget in your overlays to only send certain alerts

[long garden]

but then other alerts i don't want the keying

right, totally

that's what i'm doing

so the only remaining obstacle is the "stacking" alerts

everything else is perfect for this

[latent mural]

then make sure every alert-type can only be played in ONE single way

[serene wasp]

how do i get rid of the bot

[long garden]

right, of course

they can only play one way, that part is successful

[latent mural]

(even though i still dont understand why you use different overlays in one scene)

[long garden]

it still just treats them independently

[latent mural]

@serene wasp in your dashboard klick "part channel"

(streamelements dashboard)

[long garden]

i want to use different overlays because i want certain alerts to be chroma keyed and others not to be

[serene wasp]

where

[long garden]

i'm applying chroma key as a filter to the source

[latent mural]

sec

[long garden]

it's basically a roundabout way of making certain custom GIFs transparent

[latent mural]

top right

[long garden]

obviously it's a ghetto approach, it's just faster than anything I've found so far

[weary mist]

@latent mural The app belongs to us, though we are pushing to get a new version out

[latent mural]

Scalper, shame on me

i did not know that

point still stands: mobile streaming. REEE

[weary mist]

😉

lol

I am not sure what the issue may be, but it could be a residual from the old version

[latent mural]

@long garden But if you turned the alerts on in different overlays, in a way that at the end end every alert can only be played once.... it shouldnt double down on the alerts

...okay, stupid question. Did you SAVE ?

[long garden]

me? haha yes

[latent mural]

it plays the alert in obs and the overlay editor, that is not the cause of the doubling down, right?

[long garden]

nope, nope

the two are on top of each other in OBS

simultaneously

now, granted, this is based on using the "test alert" function in the overlay editor

it's possible that with actual streaming it's handled differently

[latent mural]

which it shouldnt be able to, if you only allow the alert to be played in ONE of the overlays

[long garden]

so like if i just went nuts clicking "test follower" "test subscriber" test donation," etc.

[latent mural]

sp try checking if you just forgot to set the settings

[long garden]

it would queue it

oh, but when i say it's doubling down

i don't mean the follower alert is playing in both

or anything like that

i mean DIFFERENT alerts are stacking

one from each overlay

[latent mural]

oh it just doesnt Queue them anymore

[long garden]

yeah, exactly

it makes perfect sense

i can imagine why it works that way

[latent mural]

okay, let me check that on my side.

[long garden]

i think my best bet is just finding a way to make it all one overlay, of course

[latent mural]

and btw: how did you do that XD

[long garden]

there's just one alert i want to have green in

[strange pagoda]

Is there any way to get another channel's current set game, for a shoutout command?

[long garden]

and the rest i'm making green transparent

[latent mural]

okay, here is the thing: different overlays have different priority queues.. So basically, as i see it, it is checking: "is an alert playing?" Yes -> Wait. No -> play it

but it only checks in ONE overlay

i dont think the widget is actually able to check in ALL overlays

that is the problem with using multiple overlays

[long garden]

exactly

they don't check in with each other

here's a thought, though it wouldn't solve this issue

[latent mural]

i do not know of any ways to get a workaround

[long garden]

with multiple widgets in one overlay, they DO wait for each other, right?

[strange pagoda]

You could set a ghost alert with the same timing that is invisible, if that's possible, so that that event is just synced with nothing appearing

[latent mural]

^

[long garden]

oh, dude

.....

that's brilliant

like a 7 second invisible alert

if the real one is 7 seconds

[strange pagoda]

Yee, and for the one that only has one alert, all the rest are synced

[long garden]

......that's insanely clever

it theoretically should work

i'll try it

[latent mural]

... looking at easy solutions: not our forté ^.^

[long garden]

LOL

[latent mural]

tell me if it worked XD

[long garden]

my entire Twitch experience has been finding ghetto ways to accomplish what i want

[latent mural]

now i am intrigued

... ya know guys, other ppl would just ....not use 200 gifs in the overlay 😉

...she says while putting millions of gifs into her redemptions

[long garden]

.....

it's totally working

that's so good

[latent mural]

PRAISE THE SUN

[long garden]

PRAISE LORD SCIENCE

i bet at some point it'll break down somehow

[latent mural]

i kinda wanna see the outcome :3

[long garden]

and they'll get out of sync

but whatever

[latent mural]

haha, i bet they will

[long garden]

we'll see

This is a test of it

two separate alerts, two different overlays

queuing up properly

[latent mural]

...those gifs make my day xD

[long garden]

LOL

i'm putting some work into it

[lament blade]

[latent mural]

i guess that was worth the work

[long garden]

there are a bunch more to come

and some will be chroma'd and others not

so i'll just put them each into each overlay accordingly

and add a ghost to the other overlay

so good

[latent mural]

@lament blade just getting a sip

okay, ehre is the problem though

if there is 3 overlays

and you have a ghost delay in all of them

and 3 come in at the same time

2 will still play simultaneously

so, 2 overlays are the maximum for this workaround to "completely" work

[long garden]

why is that exactly?

either way, i think two will totally cut it

the only different i need is chroma vs no chroma

[frank compass]

Hey is there a way that i can make a giveaway only for follower? Or see if they are a follower?

[strange pagoda]

Naw you could have one for each type of alert, plus variations, and just have ghosts in the other ones

Basically how he has it now

1 | 2
x | -
x | -

• | x
  x | -

1 | 2 | 3
x | - | -

• | x | -
• | - | x
  x | - | -

Sorry, Neon, that was for the discussion before, lemme see

Actually, you could set your chat to follower only mode for the duration of the entering @frank compass, but lemme check if there's an easier way

[frank compass]

Okey thanks

[latent mural]

oh, now i get it :3

that makes sense, thanks metal chain

all this stuff is confusing @.@

[strange pagoda]

Yeah, I don't see anything, but follower-only could be your solution @frank compass

[clever mango]

@frank compass after you draw the winner you can use !followage command to see how long they've been following

[frank compass]

okey Thanks guys

[oak rover]

What commands should i do for my streamelements bot?

[tight harness]

You mean custom commands?

[oak rover]

yes

idk what to put exactly

[tight harness]

That's up to you

[manic lava]

any staff able to help?

[spring shard]

Heyo everyone! Do I report bugs through the message feature on the site, or is there another place for it?

[narrow coyote]

@manic lava if you post your problem/question, someone will help

[tight harness]

@manic lava What's up?

[bright tartan]

Is there currently a way with the bot to post a welcome message in the stream chat when a new first time viewer joins?

[manic lava]

https://i.gyazo.com/thumb/1200/733d7c9e70be134e02f1e2efb1263367-png.jpg - My chat looks like this everytime it ban/timeouts anyone. Is it a bug or?

[bright tartan]

someone in my chat was seeing that happen last night, but only that one person saw it

was normal 1 message for the rest of us

[tight harness]

@manic lava It's a Twitch visual bug, yes

[manic lava]

Oh, I thought it was streamelements

[tight harness]

@bright tartan Not currently

[bright tartan]

ok thanks

[tight harness]

We didn't rush to make a welcoming feature because quite a few people on Twitch dislike the idea of it

[manic lava]

Oh, then I hope twitch fix it ^^ Thanks for the help!

[tight harness]

No problem

[bright tartan]

It would be great if there was a welcome feature that whispered you instead of posting in chat just so you know when a new user joins

[glad elm]

How to invite streamelements bot to twitch chat ?

[tight harness]

When you're on the dashboard page just click on Join Channel

[glad elm]

Tyou 😃

[tight harness]

No problem 😃

[twin path]

Sup?

Is there any way to get a fresh stream even though you are transmitting via PS4? : D

[tight harness]

Fresh stream?

[twin path]

Overlays and stuf 😄

[tight harness]

If you use a PC via a capture card or Remote Play then it's possible

But directly from the PS4 it's not possible

[twin path]

PC = To old
Capture card to expensive becous im not that great of a streamer so dont ehant to put to mutch money into it 😃
Then my stream will stay the way it is! THX 😄

[glad elm]

@tight harness You get 10 points every 10 minutes ?

[tight harness]

You get x points every 10 minutes, you can set how many points are rewarded every 10 minutes

[glad elm]

how do i set ?

Loyalty settings ?

[tight harness]

Yes, that's right

In the Amount text box next to Currency Name

[glad elm]

Ok

[tight harness]

Where it says "How many points should viewers get for watching?" 😄

[glad elm]

Ok, 1 more thing

My stream is in portuguese, is there anyway to change what the bot says ? Like !duel myself he says "You cant duel yourself" and i want to change to my own

[tight harness]

You can change some things currently but not everything, it's planned 😃

[twin path]

Do you co-operate with Twitch?

[tight harness]

In what way?

[glad elm]

@tight harness Ok, thank you again 😃

[tight harness]

No problem

[twin path]

You have 1 kind of overlay/add-on named "StreamElements Leaderboards"

[tight harness]

That's right, we're upgrading the panel extension actually, but I believe the details of it are still a closely kept secret 😄

[twin path]

Oh so its just a Panel :/ Not making any Overlays with like Donations Followers* Subs
Just the basik stuff just for us Ps4 streamers 😄

[tight harness]

We do have plans for an overlay one as well

[twin path]

Well thank you sir ! That would make my day 😄 Peace out!

[tight harness]

No problem 😃

[worn cradle]

do we have a world of warframe oriented theme?

i feel like its a no but lol

[spring basalt]

anyone else having issues with getting cheers & bits to transfer from streamlabs to streamelements? 😃

[lament blade]

we have some overlays that are variety and look good on a bunch of games, you can also drag the elements around and position them on places you think would fit for the game you are playing @worn cradle

[analog idol]

Is there a setting somewhere that can make SR work with keywords like other song requests?

[tight harness]

It's planned: https://streamelements.helprace.com/i335-songrequest-search-with-name-of-the-song

[analog idol]

Noice

Also one other thing, how does HypeCup refill? I have recent events with purple bits and they're not dropping in my reloading cup

[tight harness]

What did you set the amount of recent events to refill at?

[analog idol]

I think the default? 30 maybe? And they're more recent than some other events that are dropping

[tight harness]

And you didn't empty the cup recently?

[analog idol]

Nope, I've never clicked to empty

[tight harness]

Curious

Haven't heard of any other instances of this, we'll have to see if it was a one off occurrence or not 🤔

[analog idol]

Yea it's weird, because it still refills, but just not with the most recent events

I haven't had a sub in almost a month yet my original drop is still in the cup

[quaint orbit]

Hi guys, is there anyway to activate a trivia session to entertain my viewers?

And is there a YouTube video that goes into actual detail in how to create rewards for the points people earn? I am stuck when trying to create rewards

[tight harness]

@quaint orbit Trivia was suggested on the ideas board: https://strms.net/ideas but the idea didn't really take off. We have a video about the Stream Store here: https://www.youtube.com/watch?v=hoNYfLw1Gg4 the only thing missing from it is the access code item which is basically for things like game keys

[quaint orbit]

Thanks @tight harness Shane about not having trivia - will need to find another bot for that feature .

I’ve seen that YouTube video before but I struggle with the part about content . Is there pre defined or available content we can just quickly add / templates so we can get themes and immediate reward examples in there for people? Ie. Emotes, sound files etc

[tight harness]

There's nothing pre-defined and no templates, no. There are some examples in a pinned message in #welcome though

[quaint orbit]

Ok thanks

[tight harness]

No problem

[ruby venture]

Hey all! Is there any way to ban a specific person from donating? I'm aware of tipping moderation but was wondering if there was something more direct. Thank you!

[tight harness]

If you see them in your tip list you can ban them from there

[young cosmos]

My point bot isn’t loading in to my stream

[tight harness]

What's your Twitch username? @young cosmos

[young cosmos]

@tight harness robdog714

[tight harness]

I've tried rejoining the bot for you, also don't forget to mod the bot with '/mod streamelements' in your twitch chat

[azure horizon]

Is there a way to make it so bots don't get loyalty points?

[analog idol]

The loyalty page has an "ignored users" section, and you can put the bot's usernames in there (as well as your own name if you don't want to clog up the leaderboard)

[tight harness]

⤴ @azure horizon 😃

[azure horizon]

Thank you ❤

[white fossil]

Hey when I goto change my sub alert video, it wont let me clear it. Has there been any issues with that?

[celest wigeon]

can anyone give support on camera with obs?

[stuck hamlet]

Are you sure @white fossil ? Maybe a variation is still being played instead?

What do you need exactly @celest wigeon ? (:

[white fossil]

nope, I have tried so many time. I even deleted it and created another whole overlay

it wont let me delete that dancing shark!!!

starting to hate dancing sharks...........

[stuck hamlet]

What browser are you on?

[white fossil]

chrome

I mean it plays the same thing on chrome as it does in my obs

ok now ill set an image

then ill set the video

[stuck hamlet]

When you try to clear the shark, does it disappear or can you still see it in the small box?

[white fossil]

and it still goes to that shark

which small box? in the green screen or the top left

?

[stuck hamlet]

What alert are you testing?

[celest wigeon]

@stuck hamlet my camera was working when I first added it.. tried it again a few days later, it simply won't show

[stuck hamlet]

Can you take a screenshot of your settings of the camera in OBS?

Are you sure the camera is still the top layer?

[azure horizon]

Wait question about the points again, does that keep them from only getting points over time? Or all points in general? A friend said if you still do !givepoints all they will still get them

[white fossil]

@stuck hamlet im testing the sub alert

[stuck hamlet]

I don’t understand the question @azure horizon

Please double check your variations on the sub alert. @white fossil

[azure horizon]

I'm wanting bots to never get points so I don't have to keep making them 0

[white fossil]

wait I thought the variations match the main sub alert unless you change them?

[azure horizon]

but i tend to use the give all command if adding them to the dont get points list does that command still give bots points?

[stuck hamlet]

If there are no settings for the variations, it will mimic the default one. But by default variations have the shark

That is correct, people can still give the bot points. @azure horizon

[azure horizon]

ok thank you

[white fossil]

I go t it going, thanks @stuck hamlet

[brazen moon]

hi i have a dumb question. but how do i link alerts in a overlay from streamelements to obs ? cuz i have this awesome overlay but it wont pop up the alerts when someone is following/hosting etc. the chat works.

[dense jackal]

do you have an alertbox widget?

[brazen moon]

ya the program thing ?

oh sry

yes i do cuz it was in the overlay already

im using the moonstone animated overlay everything works exept for the alerts :S i did import everything i could, i dont assume i need to import from tipsmee and moobot etc if u never used it befor rigght?

[tight harness]

The animated overlay comes with it's own alert box so that should be fine

The idea being that you just change the sounds to what you want

[lament blade]

I HIGHLY suggest the devs for SE make it where you can customize the name of the streamelements bot

[worn cradle]

my sub criber emote noise didnt go iff :/

theyve resubbed for months tho

[tight harness]

@lament blade You can do that

[lament blade]

@tight harness Please tell me about it. Ive looked and can't find where

[tight harness]

Do you have Ground Control already?

!gc

[nocturne pelican]

Our Desktop App Ground Control: https://streamelements.com/groundcontrol

[lament blade]

downloading now thank you

it looks as though all you see when you download it is how you adjust keybindings/songrequests etc

[dense jackal]

You need to have tipping page in your bio and be using our overlays/ bot to rename the bot

[lament blade]

was that for me?

@tight harness can I get you to come into voice and talk to me for a min

[tight harness]

@brazen moon I fixed your issue, you hid all of your alert boxes 🤔 not sure why

@lament blade It's simple, I just didn't get around to explaining it yet. You need to meet these requirements for the option to show in your Ground Control settings:

1. Chat bot (modded and in chat)
2. Tipping service (link in panels below stream)
3. Overlays (theme or custom)

Once you've done those things you'll see the option

[misty wagon]

Playing hid & seek, the new overlay mini-game

[lament blade]

whatever happened to not having to do a bunch of run around SHtuff, just right click and rename the streamelements bot.

[tight harness]

It's a free service, most cloud based bots can't afford to offer a bot rename for free, it's a small price to pay considering it's free

[lament blade]

fair enough

[misty wagon]

Plus rightclicking to rename is a feature Twitch will never implement 😃

[lament blade]

i was sort of being sarcastic. i know that certain things will never be made so easy. its just the way of things 😉

[misty wagon]

nods

[placid spruce]

Hey, can I get some help with SongRequest, please?

What's the command to allow my viewers to see a list of requested songs?

[dense jackal]

!songlist

or more accureately https://streamelements.com/tomathin/songrequest

[placid spruce]

That command does not appear to be working.

[dense jackal]

with your username replacing my username

it's called !songqueue in the default commands

it's alisas is songlist

[placid spruce]

That command doesn't work either...

[dense jackal]

Check here https://streamelements.com/dashboard/bot/commands/default to make sure it is turned on

[dry hare]

Do you have the Streamelements bot in your chat as a moderator?

[placid spruce]

Yes.

[dense jackal]

and make sure song request is enabled here https://streamelements.com/dashboard/songrequest/settings @placid spruce as well as https://streamelements.com/dashboard/bot/commands/default

[placid spruce]

The first one is.

The second is grayed out and cannot be changed.

I'm presuming you're "Lord_Scalper"...?

[dense jackal]

No that's my colleague

[placid spruce]

Thanks for your help!

[winged hedge]

How do I fix this? I have tried resetting the session but it is still shows an amount of 61 when it should be 0

[flat valve]

yeah - the chat window for my stream is still displaying my bot even though I expressly told it to ignore both streamelements and my renamed AdronBOT

[dry hare]

Is your overlay (source) cached in memory? You want to click “shutdown source when not active”

[lament blade]

Go over to the "data" tab , then goals, and edit the tip goal progress to 0 @winged hedge

[winged hedge]

Thank you Alice

[lament blade]

No problem

It's working for me, just tested, are you pressing enter after typing the renamed bot's username and saving the overlay right after? @flat valve

I've noticed that if you don't press enter and it looks like that (on the bottom) instead of the one on the top, it won't work

[flat valve]

@lament blade, i did press enter, its got the grey box with 'x'

if i close overlay and go back its there 100%

[coarse heath]

Hi guys! Idk why but only one of my times messages has been going off for a few weeks. Any idea on what I should do?

[dim oxide]

@dense jackal so my alerts aren't working again 😦

[dry hare]

@misty wagon can you take a look at @dim oxide ? Her alerts aren’t working and aren’t showing on her overlay. Did a test follow and nothing updated, but ground control updated

[lament blade]

so i got a question. your credit system is it customisable?

the "points per minute watching" thing

[dry hare]

Like renaming the credits?

Yes

[lament blade]

well

[dry hare]

I named mine potato chips 2.5 hours ago

[lament blade]

not really that

[dry hare]

Hmm?

[lament blade]

i mean, i have a credit system (virtual currency) for my company too - and i was wondering if i could link the system to it so people can buy from there

[dry hare]

You mean use your Virtual Currency?

[lament blade]

or link

[dry hare]

Probably not?

You’d have to find a way to integrate into the twitch API and grant people your currency based on time viewed, but then also have to integrate it into SE for redemption

You can link it in your panels

[lament blade]

yeah, it really does boil down to API. i didn't study streamlabs

steramelements*

thats why i'm asking here 😛

would skip me a bit of headache

[dry hare]

They leverage the twitch API for monitoring viewers

You could technically do the same thing, but you’d need to figure out how to allocate your stuff

[lament blade]

basically don't reinvent something if it already exists

saves time

i could redo everything that already exists 😛

but why would i waste my time like that

maybe try to delete that widget and make a new one? @flat valve

@coarse heath Can you try parting the bot, logging out, logging back in and joining the bot to your channel?

@dim oxide Does it show up if you emulate an alert on the overlay editor?

[dim oxide]

it shows in my editor when i do a test alert, but not on obs

[lament blade]

is the resolution on the editor the same as on obs?

[dim oxide]

yes

[lament blade]

Does your whole overlay show up?

[dim oxide]

yes

[lament blade]

as if you add a random picture on top of where the alert box is, will you be able to see that on OBS?

i see it

[dim oxide]

yeah i just reset data info and replayed the follow alert

[lament blade]

[proper ingot]

hi i was told to come here for help

I can't figure out how to get timezone variables to work on the bot commands. Been trying to get Hong Kong time using ${time.HKT} but it keeps responding with UTC time

[misty wagon]

Try UTC+8

[proper ingot]

just type in ${time.UTC+8} ?

[misty wagon]

I'm unsure, I usually just do the and but try it

[proper ingot]

yeah i just tried it. still shows up as UTC

[pine hemlock]

im not an expert with the time command

or else i'd offer help lol

[misty wagon]

@proper ingot we will find out! but it will take a bit longer than usual, sorry for that. Have a ☕ + while we find out (you see, that's what I normally do )

[proper ingot]

no worries

thanks for the help

[misty wagon]

Found it (thanks to @weary mist ) it's the last pinned message in this channel written by Perry

@proper ingot

[proper ingot]

ok sounds good

thanks so much for the help

[misty wagon]

[lament blade]

@stuck hamlet that command still didnt work

[stuck hamlet]

i tested it

what channel?

[lament blade]

rosadonna

this is how its pasted in

${1} has been lusting after ${channel} for ( $(customapi)&channel=${channel}&format=ymwd&notext} )

[stuck hamlet]

Also, I just set up Seanze, and theres some commands i broke @lament blade

[lament blade]

u broke them!!

[stuck hamlet]

it's the queue commands, I'd love to have the documentation for those if possible

im sorry dad

[lament blade]

u want the commands for the queue?

[stuck hamlet]

The documentation behind them, like how they work and stuff

cause i was checking and i couldnt understand them.

[lament blade]

http://dark6oul2015.e-monsite.com/en/pages/customapi-for-twitch-nightbot.html

this one

[stuck hamlet]

HOLY BRIGHT PAGE

MY EYES

@lament blade how dare you

[lament blade]

lol

[flat valve]

Another issue - the contest widget fails to load sometimes when you run back to back contests on stream (i.e. we do bets whether i will win or die in a match)

I can reload the entire overlay by switching in OBS back and forth between two scenes with seperate overlays and it reloads and works

[spring parrot]

None of my commands are working

[winter zenith]

@spring parrot did you rename yourself on twitch?

Bc the twitch account you linked on discord could not be found

My next question would be if the bot is in your chat or if it is parted

If you renamed yourself on twitch I would suggest to :

1. part the bot in your StreamElements Dashboard on the right side
2. log out of StreamElements
3. log back into StreamElements
4. send the Bot into your Stream again on the right side where you parted it

@flat valve so you mean you make a contest, people vote and at the end of match you pick s winning side. After that you start a contest again and it doesn’t show up?

[cloud plinth]

I started a giveaway but when someone types !ticket nothing happens. Can’t figure out what I’m doing wrong

[spring parrot]

yeah i fixed it though @winter zenith

i parted it then added it back

[slim quest]

hello can i have help
i started my stuff on twitch and i moved to youtube! and i dont see any chat commands i can add! can u please tell me how i add chat commands!

[rustic matrix]

my cup keeps empty evertime i open obs to start my next stream any ideas why thx ?

[tight harness]

@cloud plinth check that your !enter / !ticket command is enabled

@slim quest you can add chat commands for twitch in the chat commands section on the left, we haven't added a bot to our YouTube support yet so there's no commands for that yet but we're working on adding a bot for it currently

@rustic matrix check the Recent Events slider in your hype cup options

[faint edge]

Is there a donation setting where I can set it so that when someone is about to donate they can do so in their own currency, but when the donation goes throguh it will enter my paypal as my currency?

[tight harness]

@faint edge Yes, I believe if they change the currency on their end it still comes through to you as your preferred currency

[rustic matrix]

ok found it should it be all the way up to 100 or 0

[tight harness]

You choose

[rustic matrix]

well i want them to stay for a while so 100 ?

[tight harness]

It's really up to you 😄

However many recent events you want it to refill with, set that

[rustic matrix]

ok thx 🙂 for your help

[tight harness]

No problem

[vapid badge]

Hey there, how can I change the bot's name in the chat ? :D

[tight harness]

Tipping > Open My Page

[vapid badge]

nvm !

[tight harness]

😃

[vapid badge]

Oh @tight harness, can I have the tutorial again pls ?

[tight harness]

Custom bot name requirements:

1. StreamElements bot modded and in chat 2) Active overlay with alerts 3) StreamElements tipping page in the panels below the stream

The option will then appear in the settings of Ground Control. You must own the twitch account for the name you want to use.

1. Sign into Twitch with the bot account
2. Visit https://twitchapps.com/tmi/ and generate an oAUTH token
3. Copy/paste everything that is generated into Ground Control and enter the name for the bot account

This one seems better 😃

[elfin pivot]

@everyone does ground control work?

[nocturne pelican]

Please refrain from using [at]everyone or [at]here

[tight harness]

Yes

[elfin pivot]

i go to download but wont open?

[tight harness]

It's possible your anti-virus has blocked it, you'd have to check that, we're still waiting on Microsoft to review it

[elfin pivot]

oh k to easy il look now

[vapid badge]

Alright so I added the link to the tipping page in one of my twitch panels, The Streamelements bot has been modded, and I have active overlays with alerts on all my OBS scenes, still I don't get the option in Ground Control... :/

[tight harness]

Did you add a picture to your panels and then where it says Image Links To that's where you added the tipping link?

[vapid badge]

Oops, let me do that right away

Alright it worked, fulfilled the Oauth token procedure, but when I test the bot in chat, it presents my name rather than the custom bot's name

[tight harness]

Then you didn't log into the bot account on Twitch when you requested the Oauth token 😛

[elfin pivot]

what is a JWT token haha

[tight harness]

@elfin pivot Click on your username in the top right of the website and then click on Show Secrets

[elfin pivot]

found it thank you

[tight harness]

😄

[vapid badge]

How can I log in as my little bot ? 😶

[tight harness]

Well as the instructions state you must own the twitch account for the name you want to use, so you create the bot account, you log into it on Twitch instead of your main account, then you request the token

[vapid badge]

Ooooh I'm sorry, so I need to create a second Twitch account in order to get this to work ?

[tight harness]

Yes, correct

A second account for your bot to use

[vapid badge]

On it, thanks for your patience

[tight harness]

No problem

[vapid badge]

Awesome, thank you so much ! <3

[tight harness]

[strong stump]

Is there a way i can transfer my stream elements settings from one channel to another?

[tight harness]

I'm curious what kind of settings you mean

[strong stump]

Like everything

cause i want to make a new channel and transfer all my stuff from stream elements over to my new twitch

[tight harness]

You can transfer your overlays, you give yourself dashboard access to your new account and then that'll let you import the overlays over to the new account. Although many of it will need to be done manually

[strong stump]

ok thx

[tight harness]

No problem

[rough jacinth]

Hello everyone.

When problem with points refund will be fixed? any news?

[frigid radish]

Hello quick question... is there an Auto Social Media Alert in SE or OBS that can be sent out when i go live to my twitter and other social media platforms?

Also whats the difference between a Tip, Donation, and Bits

[feral forum]

I was wondering if some one could help me with an issue I'm having. So when I create a new browser source for a scene and paste the url from stream elements and then I click ok but the it returns to the default url. I would be grateful for some help with this

[frigid radish]

@feral forum ok sorry let me recap so i am on the same page

you copy the link make the browser source... add the url and then do you change the resolution to match your scene and are you deleting the CSS code lines before pressing ok? i realize that might not be the fix but i just want to see if you are doing the same steps as me and ive had no issues...

[feral forum]

I am doing those steps

[frigid radish]

umm can you try something make another scene and add another browser source and see if it sticks in the new scene

[tight harness]

@rough jacinth Upvote this for updates: https://streamelements.helprace.com/i704-when-rejecting-store-redemptions-it-does-not-refund

[frigid radish]

(fyi im just a SE user attempting to help)

[tight harness]

@frigid radish There is no automatic outbound social media alert from our end, I believe Twitch has an integration with Twitter of it's own which allows you to automatically post on Twitter when you go live via that

[frigid radish]

Thanks Sean

[feral forum]

I think I've fixed it. So after I put in the URL and changed the resolution I went on to defaults to shut down the source when not visible and that would revert it to the original URL

[tight harness]

Tip/Donation is the same thing, Bits is just using Twitch's cheer system to donate in a different way

Shutdown source when not visible is very important to prevent double sounds

[frigid radish]

@feral forum i don't think that is the function of the Shut Down Source When Not Visible.... i think its just so its not using up resources when that object is not used by a scene

good point Sean i over looked that

[feral forum]

@frigid radish thank you for your help. It is greatly appreciated

[frigid radish]

For example i have taken my twitch chat log and made it on a new overlay in SE and added it as browersource to al the needed Scenes... and did not turn on Shut Down when Not Visible, so that when i flip from scene to scene (in game, brb, talk etc) the chat history stays in tack

@feral forum NP

but Sean i could use suggenstions or a critique to my obs and SE settings... randomly some nights of streaming my OBS will almost reach 20-25% CPU usage and i notice FPS drops.... while some nights i stay around 7- 10% cpu usage

is there a common reason for the fluctuation or too many variables, even though i pretty much play with the same programs running when streaming

Sean i got a question if Tips/Donations are the same why in a SE Super Theme Overlay is there a showing for LAST TOP TIP and then one for RECENT DONATIONS?

specifically the pubg super animated theme

[tight harness]

@frigid radish OBS settings can spike up to around that, it isn't too abnormal. I get it on my i7-6800K fairly frequently. Tip/Donations is just preference, besides, that text can be changed

[frigid radish]

ok wow thank you clearing up the tip and donation thing... they should pick one and stick to it lol i was confused why there were two different names for the same action happening

im running a i7 3770K

your 3 gens newer lol

i need an upgrade

[tight harness]

Yeah 😄

[sonic juniper]

Update on my Chat Stats problem: Since it looks like you changed some things about it. I now got those little icons on my stats called "server-error-icon.svg".

https://stats.streamelements.com/c/darkcrab

When will i finally be able to use chat stats. 😦

[tight harness]

@sonic juniper Will try and get you an update as soon as I have one

[frigid radish]

oh wow i completely over looked this feature...hmm interesting

[sonic juniper]

Thank you @tight harness .

[frigid radish]

Trying to look for a tutorial on chat stats and how i can use it to make my stream more efficient... mind giving me a quick break down or a point of reference? Please

[tight harness]

I don't believe there's a recent tutorial, but if you go here: https://stats.streamelements.com/c/global it'll give an understanding of what it shows

[solar hedge]

@frigid radish prolly a good idea to stick to "tip" ... I've heard of streamers getting in trouble cause they were accepting "donations" but weren't listed as a charity. "tips" = safer 😛

[neon heron]

Any idea when more chat games/interaction things are coming?

Like would LOVE a boss battle

[tight harness]

@neon heron It's started: https://streamelements.helprace.com/i182-stream-elements-bit-boss-battle although there's no indication as to when it'll be completed yet

[neon heron]

Question, does Streamlabs Bit Boss work in the meantime if you use streamelements for tipping/alerts? Or does it not recognize one another

[tight harness]

No

Doesn't recognise one another, you're correct

[frigid radish]

arathaert thanks!

[cerulean jacinth]

With the current version of S.E. Can we upload video and apply croma to it inside the editor? (I haven’t revised code in a long time and I have no idea if CSS could support that)

Or would you suggest we croma the thing from obs directly?

[dry prawn]

saw your tweet @misty wagon

honestly ive been getting these annoying issues with the host feature lately

even when using the ground control

first of all it wont limit to the x amount of viewers required for a host to show up

secondly, the end-image freezes every other host or so, forcing me to restart the overlay

I absolutely love the overlay, but there are some issues with the alert functions which just seems much simpler to use the CLR plugin from streamlabs

If I could set those all up in streamlabs then import them to my alertbox in streamelements thats fine

but the host bug has to go

[tight harness]

You can upload an alert box from SL to SE, custom CSS included

If you have any footage (for example a VOD) of this bug happening that'd be very helpful seeing as i've never seen or heard of this before

[tight harness]

But your mention of CLR plugin makes us wonder whether you're using OBS Classic still which is outdated and hasn't been supported for a year and a half

[dry prawn]

I'm using studio

I meant browser source

Just say CLR because im old and adapt slowly :]

let me get you a vod, hold up

https://www.twitch.tv/videos/234377365?t=01h25m11s

It did that like 3 times 😦

@tight harness Also, how would I go about importing my current streamlabs setup into my alertbox without ruining everything? I might just give it another go, then add some things manually

I hate that streamlabs dont support full videos

[tight harness]

We recently added custom CSS to the alert box widget including imported alert boxes from SL

I'll show that VOD in our support staff channel and see if anyone has any ideas, I've never seen it do that before

[dry prawn]

So I can add, lets say, just 1-2 alerts from streamlabs instead of the whole thing?

[tight harness]

It adds the whole alert box, it's the custom CSS that's new

[dry prawn]

I see

I'm using a base overlay taken from the themes gallery, then I just completely remade it. However I really loved the animation of some of the alerts

Although, I did put an image over it one alert, then removed the image - and the original animation was gone

Id love to get that back if its possible somehow

Is is possible to copy the alertbox animations from the original theme, into my current one?

[tight harness]

You can duplicate certain widgets from one overlay to another, so you could duplicate the alert box from a new version of the same theme and then add the custom changes to the new one, keeping the default ones in place that you like

[dry prawn]

Awesome, how do I go about copying a widget?

[tight harness]

Select the widget and then click on this button in the bottom left

[dry prawn]

Thanks! Lastly, do you know why the host notification goes off although i've set a limit for a min of 10 viewers?

Does it have something to do with autohosts / hosts?

[tight harness]

Autohosts/hosts are seen as the same thing currently, where did you set the limit? in the alert box settings and the chat alerts settings?

[dry prawn]

Host alert settings, put the minimum amount to 10

And it still triggers below that

Also, the "stuck" bug just happened again. I should mention it's a .webm file

might help you track the bug down

Doesn't always happen, but a bit too often

[clever mango]

We're going to look into this for you

[dry prawn]

thanks guys

[earnest holly]

where do i get my JWT token foro ground control?

for*

[tight harness]

@earnest holly Click on your username in the top right of the site and then tick Show Secrets

[earnest holly]

thanks @tight harness

[tight harness]

No problem

[misty aurora]

Hello there, I heard there was a support god that could solve all my problems here with SE. I was told to look for Sean the man

[tight harness]

[vital wyvern]

@Crescentine#2828 you are correct, he is a le gud

[misty aurora]

@vital wyvern you've heard of him too?! he's so famous 😮

[somber mortar]

Hello

[misty aurora]

He fixed my SE issues the other day, it was crazy.

[somber mortar]

Can an admin please message me I need some help

[tight harness]

What do you need help with? 🤔

[somber mortar]

Overlay

I'm trying to make an overlay but I fail hard

[tight harness]

Alright, well what part of making an overlay are you failing at? Maybe I can tell you what you need to know 😃

[misty aurora]

^so legendary in action 😮

[naive beacon]

Having an issue with the total subscriber widget not syncing with twitch. Whereas in the past a non-prime sub would resub and after a few mins the total subscriber widget would adjust to be correct. Now, when a non-prime resubs the total subscriber widget doesn't update after a few mins. The widget won't update till next stream

[somber mortar]

Well this is my first time.. So basically on every part maybe I can pm you?

[weary mist]

@naive beacon I believe there was a bug introduced that is know for that issue. It is on the list to be fixed. The Total Subs widget should update at the end of your stream, or if you force it by clicking the Reset Session in the totals tab

[hot hollow]

Hey guys :)
I would like to setup a donation button. However, should I use my personal PayPal account or rather another account that is only used for streaming?

[naive beacon]

Thanks I noticed it for a a stream I mod for a week or so ago

[pine hemlock]

@hot hollow Personal preference. most use the personal but change it to a business paypal so it hides their name

[hot hollow]

If possible I would like to not show my name. Is that only possible with a business account? Thanks for the answer btw 😃 @pine hemlock

[pine hemlock]

yep only possible with a business. which is what everyone does anyway

[hot hollow]

However, aren't their any fees for the business account?

[clever mango]

There are not

[hot hollow]

But PayPal does charge fees for donations right?

[tight harness]

Yes, but no more than usual

Taken invic's issue to DMs 😃

[hot hollow]

So irregardless of the PayPal account they will charge donations right?

[tight harness]

Yes

They take their fee

But there's no extra fees for it being a business account

[hot hollow]

Alright. That is reasonable.

Do I need any requirements do make a business account?

[tight harness]

Just whatever details they ask for when you go to upgrade your account

Wasn't anything difficult to provide when I did it

[hot hollow]

Alright. Thanks a lot 😃

[tight harness]

No problem

[haughty talon]

i can't seem to get my loyalty setting to show up on my stream so my viewers can see their points, make song requests etc

[weary mist]

@your settings look correct, i am in your channel, going to try it out

@haughty talon

@haughty talon looks like it is all working to me

[haughty talon]

seems to be working now, maybe its me thats a bit confused from converting to streamelements 😛

[weary mist]

its all good 😃 let us know if you have any more questions

[haughty talon]

if i do a contest where my users can bet with their points. do they win more points if the win or how dose it work?

[weary mist]

it is more a redistribution of points. Lets say 4 people vote, 2 in option a, and 2 in option b. If you pick A to win, then those in A split what was bet in option B

[haughty talon]

ah okey, so if A wins with 1 guy and B loses with 6 of them. A will win all their points?

[weary mist]

yup

and if B wins, those 6 split A's bet

and the split is according to the amount of points they bet

[frigid radish]

Does the SE giveaway only work off of SE points viewers earn?

and can viewers only earn SE points via watching the stream?

[modern jay]

is there a way to change my email address on the website?

[dense jackal]

Theres plenty of games and contests you can hold as well for people to gain points @frigid radish

@modern jay the email is linked with your twitch account I believe

[modern jay]

ah okay thanks @dense jackal

[fallow fractal]

Im having problems receiving donations that are from paypal, Thoughts?

[dense jackal]

Are you getting donation alerts in Streamelements that aren't showing up in paypal?

[fallow fractal]

Im sorry, donations that arent from paypal. Any time someone tries to donate using a credit/debit it does not work

[dense jackal]

Currently paypal is the only form we have, but we are working tirelessly to get more tipping options 😄

[fallow fractal]

okay, that makes sense thank you!

[dense jackal]

np

[frigid radish]

Tom can you explain those games and contest for my viewers to earn points

got any examples i can follow

[dense jackal]

Well say 4 people bet to win and 6 people bet to lose

everyone bets 10 points

if you check won the 4 winners receive 25 points each

15 more than they had

Also check here https://streamelements.com/dashboard/bot/modules for slot machine duels bingo roulette and more @frigid radish

[dim eagle]

Is there a way to shuffle music on a youtube back up playlist? I don't want the songs playing in the order they are listed.

[dense jackal]

Right here there is a shuffle button 😄 @dim eagle

[dim eagle]

A thousand thanks to you sir. I think its time to get my eyes checked. 😄 @dense jackal

[dense jackal]

np! happens to the best of us 😃

[narrow abyss]

Hi, I was needing help making chat command emotes. Mine are only displaying the text.

[dense jackal]

that will happen if you are using a cusom bot name or your bot is not modded

[narrow abyss]

Ya I am making a hype command.

[dense jackal]

are you using your sub emotes?

[narrow abyss]

Yes

[misty sparrow]

guys how do i do a multi command to show guys me and my friends stream, the set up etc?

[dense jackal]

@narrow abyss you need to gift it a sub, or have it be partnered to use sub emotes

@misty sparrow can you elaborate further? not sure I understand

[narrow abyss]

Oh I get it. its not a sub just like a viewer cant post emotes

[misty sparrow]

im streaming, and my friend is streaming from another viewpoint, i wana do !multi and for the title to show me and his stream etc

[charred cliff]

Is there a way to import the amount of hours watched into StreamElements from Ankhbot?

[dense jackal]

Unfortunately not @charred cliff

So you can make a command like this @misty sparrow

https://multistre.am/ ${1} / ${2}

without the spaces

you will always have to do two people

to do 3 you would need a seperate command https://multistre.am/ ${1} / ${2} / ${3}

etc

Does that help?

[misty sparrow]

thays what i type in my stream?

exactly as u have wrote?

[dense jackal]

That's what you type as the reply

when making the custom command

[misty sparrow]

the names are willo1974 and cull2k, can u show me what i would type?

[dense jackal]

to trigger that you would type

[nocturne pelican]

willo1974 Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[dense jackal]

as long as you name it !multi

oh woops ! multi is a command here lul

[misty sparrow]

im soooo confused!

lol

[dense jackal]

I'll just make it and send you a screenshot

[misty sparrow]

ok so how would that command know im playing with cull?

[dense jackal]

It doesn't

it just makes a multi stream with whatever names you put there

[misty sparrow]

ok thx bud

[dense jackal]

np

[analog idol]

I've still got my bits issue, did that get looked into? My hype cup isn't taking my most recent events for some reason

My cup is set to 20 recent events, yet my sub from over a month ago is still dropping in, and more recent events are not refilling the cup on reload

Also not to mention that my bits all fall in slow motion in OBS, and the "token bounce setting" does literally nothing for me

[dense jackal]

I'm pretty sure this is being looked into @analog idol just asked about it

[analog idol]

If I change the browser source's frame rate to 60 fps instead of 30 fps, they look normal when they drop, but they ruin my CPU usage

Which part, lol

[dense jackal]

Your bit cup not taking the most recent events

[analog idol]

Ah, alright. And as for the other two?

[dense jackal]

I haven't heard about the token bounce setting not working, we'll take a look at that as well

and as for the 60 to 30 it shouldn't be shredding your cpu unless theres a lot of emotes

[onyx ether]

Hey there, I'm new to StreamElements

[prime skiff]

Is there a way to get the timer widget to refresh its self after it has finished without refreshing the whole page?

[dense jackal]

what ps do you normally stream at @analog idol ?

[tight harness]

Hey SmirkyFox 😃

[dense jackal]

welcome @onyx ether 😄

[analog idol]

My OBS idles at 30% and when I make the overlay at 60 FPS it idles at 40%, even without bits being dropped. Just idling

[dense jackal]

@prime skiff not at this time

[onyx ether]

Ty

I'm trying to import my StreamLabs alertbox and tips. I have logged into StreamLabs and grabbed the extension, but the extension keeps telling me to log into StreamLabs... please help

I also tried to download the CSV file and Streamelements couldn't accept it.

[prime skiff]

@dense jackal is there anything out there that does?

[tight harness]

@onyx ether And you're sure that you're currently logged into both websites? We have had a small number of reports of this recently

[onyx ether]

Yes, positive

[dense jackal]

if your browser source is set to shutdown source when not visible @prime skiff you can simply change scenes and change back

but otherwise I don't know of any other timers

[prime skiff]

that wont work for my situation but thanks @dense jackal

[dense jackal]

gotchya ❤

[onyx ether]

Anything I can do?

[tight harness]

We have had a small number of reports of that issue recently @onyx ether I believe it is being looked into, the devs get back to work tomorrow so fingers crossed they find the problem 😃

[tardy surge]

algum brasileiro?

[onyx ether]

Does the StreamElements Alertbox support video/gifs?

[lament blade]

aqui @Gamer_Marcelo12#4551

He left

Yep @SmirkyFox#6013

He did too

[onyx ether]

Thank you @lament blade :3

[lament blade]

oh there you are

Np c:

[dry hare]

wait, so if I had a webm/gif I could use it as my alert?

that's awesome!

[lament blade]

Yep, you can upload your own picture/gif and upload your own sounds 😄

[fallow fractal]

Im having Song request, It only works for non mods when they type in id and not the full url

I even turned off url moderation

[cinder lotus]

So I tried to set up a custom name for the chat bot. It is working for a while but then he is jumping back to the old name. any reason for that?

[compact kestrel]

when i type the command !followage the first answer is correct but then it says this after:StreamElements: ${touser} Has Been Following mighty71 On Twitch Since Not following... correct:StreamElements: @mighty71 mighty71 is not following mighty71.

[dense jackal]

what does your song requests settings look like @fallow fractal what ahppens when they typ the full url it just doesnt work?

@cinder lotus as long as you have ground control open it should be working

[compact kestrel]

also when i type !uptime it says first: ${twitch $(channel) "{{displayName}} has been live for {{uptimeLength}}")

thats not what i want

[dense jackal]

Did you import your commands?

it's most likely using vairabls from a previous bot

[fallow fractal]

@dense jackal it does this !sr ***

[dense jackal]

check your automod

on twitch

[compact kestrel]

wait lemme test now

[fallow fractal]

@dense jackal you must provide a valid youtube id or url

[compact kestrel]

ok now uptime works but not followage

[dense jackal]

twitch automod may be deleting your links so we see nothing @fallow fractal

[compact kestrel]

there we go

now it works

ty for support!

[dense jackal]

np ❤

[flat valve]

@winter zenith sorry for the late response - yeah, sometimes the overlay does not show a second or third contest after they are run one after another. After one finishes, If I start another, it requires me to reload the overlay to pop up the widget on the overlay

[compact kestrel]

ehm some commands and moderator commands i cant activate in modules menu? then how am i going to do it?

[tight harness]

@compact kestrel You'll be referring to commands which are enabled/disabled on other pages, for example.. Module commands are enabled on the Modules page, the song request commands are enabled on the Song Request page 😃 makes sense right?

[alpine perch]

hi?

hello friends a question. how to disable follows appear in my chat

[weary mist]

@alpine perch that is under Chat Alerts in the modules

[compact kestrel]

@tight harness i wanna enable an moderator command but cant and it says that ill do it in modules

[alpine perch]

aaa @weary mist ty

[tight harness]

@compact kestrel Okay, what's the command?

[compact kestrel]

!skip and !remove song

i dont see any settings on song request page

[normal wave]

how do i change follower sound

[tight harness]

@compact kestrel !skip and !remove song are available as long as song requests are enabled

[misty aurora]

@normal wave go to your overlay, edit it, go to your alertbox widget, then on follower alert click on the gear icon, then under the space where you can change the image, you'll see change sound. Please note the accepted music file formats in SE 😄 I prefer .mp3 !

[compact kestrel]

@tight harness i cant enable that...

[tight harness]

@compact kestrel You can't enable song requests?

Go here: https://streamelements.com/dashboard/songrequest/general and tick on Current state: Enabled

[analog idol]

You can't enable the individual commands because they default to what SR is

[clear prawn]

Hey guys, is it possible to create a custom addpoints command?

been looking a bit, don't see anything online about it

[normal wave]

thanls

[clear prawn]

(sorry if this isn't the right place to ask)

[tight harness]

You can change the command trigger, but there's no variables to make your own command as such

[clear prawn]

ah okay

makes sense

[tight harness]

😃

[compact kestrel]

@tight harness still cant use !songlist !skip or !remove even when song request is activated

[tight harness]

Looking into your account now

[clear prawn]

huh... seems like after I changed the command it doesnt seem to work anymore?

[tight harness]

@clear prawn What did you change it to?

[clear prawn]

addtunas 😛

it's a meme dont judge

[tight harness]

And you renamed the !addpoints command to that?

[clear prawn]

ye

[misty aurora]

is the command enabled tho? @clear prawn 😄

[clear prawn]

yea

[misty aurora]

maybe just the slider button on the right hand side?

[tight harness]

@compact kestrel Could you try adding a backup playlist in the song request settings page and then seeing if that makes a difference?

[compact kestrel]

im doing it now

[misty aurora]

@clear prawn before you changed it, it was working in your chat? hmmm... curious

[clear prawn]

yea

I'm pretty sure it was though

[tight harness]

What i'd suggest is putting it back to normal and instead of renaming the command add !addtunas as an alias instead

[misty aurora]

^pro support 👌

I agree

[compact kestrel]

@tight harness no it does not make any diffrence

[tight harness]

Also make sure there's no other commands with the same name (or alias)

[clear prawn]

well I'm doing it for a friend, on his stream, I have full control on his panel, he just did the command in chat and it worked

is it a broadcaster only command?

[tight harness]

Yes

Well, Super Mod

But dashboard access and Super Mod are different, Super Mod is given in User Management

[misty aurora]

@clear prawn ahh there we go 😄 you can edit it though and change who can use it via the edit button

[clear prawn]

Oh.

v new to streamelements

[misty aurora]

your discord pic is so funny tho @clear prawn good luck !!

[clear prawn]

thank you! I'm glad you like it, and I fixed it

[misty aurora]

don't be afraid to ask sean for support 😄 he loves it

[clear prawn]

needed to flag myself as supermod

[compact kestrel]

well im stuck as hell

[misty aurora]

@clear prawn i wanted to make some buns jokes haha

[tight harness]

The command was recognised when I used it

[clear prawn]

@misty aurora hence the avatar 😃 one of my friends found it and It was love at first sight

[misty aurora]

@clear prawn you must get a lot of love for dem buns

[clear prawn]

xD

[lofty pecan]

Is it not possible to have variation based on amount of viewers on a host?

[dense jackal]

It is a known bug we are looking into, it seems the settings for variations aren't the same for hosts as they are for other alerts

[lofty pecan]

ah ok

[dim oxide]

yet again, started my stream and still can't hear my alerts.....sigh

[tight harness]

It's working in the overlay manager, which means the problem isn't originating from our side 🤔 something is going wrong on your streaming software

[woeful stream]

Sean how do i make someone have full access

What level is that

??

[tight harness]

Full Access is Full Access 😄

[woeful stream]

So i do !level <name> Full Access?

[tight harness]

Nope, dashboard access is different to user level

[woeful stream]

So how do i make someone have full access?

[tight harness]

Dashboard access is given here: https://streamelements.com/dashboard/account/channels, user level is only relevant to things like chat command access and other chat based things

[woeful stream]

Oh thx

[charred cliff]

Is there a way that we can set it so ANY person can get timed out

[dense jackal]

@💙🌹Sammy🌹💙#2681 I had a look into your account, everything is working perfectly as intended on our end, your overlay isn't being updated in your streaming software but seeing as it is updating on the site that proves it's not an issue with the overlay or our site but rather an external issue. I hope that helps!

[tight harness]

@charred cliff Not currently, although it has been requested that Moderators can be the only exempt group, seeing as a Moderator (the bot) cannot time out another moderator anyway

[charred cliff]

Yeah that makes far more sense. Or a way to elimate "regulars" as a status to circumvent this.

[lament blade]

Hello

I need help

[pine hemlock]

ask your question and someone will get to you

[hidden timber]

Sorry if I'm restating something that people have mentioned.. but No one is able to donate due to Stream elements issues on my channel? :/

Also.. Donations are still not rewarding Loyalty points :/

[clever mango]

@hidden timber PayPal is returning a 503 Service Unavailable error on your tipping page which means you'll need to contact them. Have you recently changed your paypal email?

[hidden timber]

No, I have not and it was working earlier today.

[clever mango]

I will send you a message

[hidden timber]

thanks!

[clever mango]

I've added you as a friend so I can message

[tropic beacon]

Anyone know how to disable streamelementsBot (because it gave a bug and presiso disable it)

[clever mango]

What sort of bug?

Let's get it figured out for you so you can keep the bot 😃

[tropic beacon]

@lament blade

Are you brazilian support?

[lament blade]

Sim, o que aconteceu com o bot?

[tropic beacon]

do nada o bot n respondeu os comandos então desejo desativalo e reativalo novamente

[lament blade]

Vai aqui https://streamelements.com/dashboard e clicka no "part channel" e depois no "join"

[tropic beacon]

ai conegui

VLW MANO

quer dizer mana

kk

[lament blade]

nada

[tropic beacon]

?

[lament blade]

de nada

[lethal obsidian]

why dos not my donates come up on stream???????????

[tight harness]

You're still using your streamtip link in your panels

That'll be why

[clever mango]

answered in #welcome

[tight harness]

Ahh 😄

[clever mango]

but yea ⤴

[stone spire]

Hey, how can I do variations for different item redemptions

[clever mango]

Currently there is only one alert variation but each item that is redeemed can have it's image shown

[stone spire]

Ok cool, do I just remove the video in the alert widget to do that?

[clever mango]

No, when you ☑ this item shows an alert in the item settings it will show the image you use there. If there's no image for the item, the default in the alertbox will be used

[stone spire]

ah ok

It's just showing the present box though

oh

[lethal obsidian]

where do i find link to stream elements tiping?

[tight harness]

Tipping > Open My Page

[stone spire]

Is that just because it was showing a random alert?

Also, I've noticed replaying redemptions from the dashboard doesn't seem to work

[lethal obsidian]

never mine. thank

[tight harness]

@stone spire If you upload an image/gif for the item then that shows when the item is redeemed, as long as it is a Stream Perk

[stone spire]

Yeh, it's just when I was using the emulate redemption in the editor it wasn't using my items

[tight harness]

That's normal

To test individual items redeem them yourself and you'll see how they look

[stone spire]

Yeh, got it now

[tight harness]

Awesome 😃

[stone spire]

Any plans to integrate facebook/youtube etc into the settings somehow so that themes can use theme as variables?

it's a bit nitpicky I know, but would be useful when you have a lot of different themes/copies

and make setup easier

[tight harness]

https://streamelements.helprace.com/i425-preset-social-media-fields-in-the-editor

It's been suggested before there ⤴

Feel free to upvote it, hasn't received much love yet

[stone spire]

Cool 😃

[lament blade]

Could someone assist me in unlinking my twitch from streamelements?

It is messing up my channel

[slim cairn]

How so @lament blade ?

[lament blade]

It wont show any alerts, like hosts and bits. Then the messages in my chat are double

I have it in my OBS as one browser source, the overlays work, but not the sounds and alerts

[twin parcel]

For some reason my cheer alert is staying the default bit symble thats spinning and not changing to what ever GIF i set or sound i set. any hint why?

[pine hemlock]

@twin parcel Check the variations for the cheer alerts

[twin parcel]

-_- well i feel dumb lol. i was changing it from the main cheer alert page lol not each variation...

[dense jackal]

Do you have ground control or your dashboard/activity feed pulled up and do the alerts work on your browser source @lament blade ?

[lament blade]

Through the browser source for SE I have everything setup. Overlay, alerts and recent follows/subs. everything works BUT the alerts

I dont have any ground control or activity open, though when someone does host me it doesnt appear on the feed

only follows and bits, but then bits dont appear in the stream overlay

And if I push a test, it will show on the overlay editor/OBS but not the stream

[strange frost]

could i post my stream in here so people will watch it?

[weary mist]

@strange frost only place streams can be posted is in the #402919550066229250 channel, and the only thing able to do that is our bot. Are you a sellout? We can add you to the auto-announc

[strange frost]

lol idk whats you rdefinition of a sell out

[dense jackal]

!sellout

[nocturne pelican]

Are you a StreamElements all-in-one streamer and interested in stream promotion when you go live? Please fill out this application https://strms.net/sellout and if you meet the 3 requirements posted in the :pushpin: pinned message in #general you will be added to the stream announcements.

[dense jackal]

You need acitivty feed or ground control open for hosts to work @lament blade The other alerts should be working fine do you have any kind of antivirus, it seems to be something on your end that would be causing it then

[strange frost]

alright i filled it out

[ocean cedar]

Anyone know how I change chat so only subs can post links? and regulars cannot.

[clever mango]

Spam Filters > Link Protection

!invite

[nocturne pelican]

To invite managers to your dashboard, Click on your Channel Name at the top of the dashboard and scroll down to Settings. Click the drop down arrow to expand your channel managers and then create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control)

[clever mango]

Have elus1ve send you an invite ⤴ as bot supervisor so you can do this for him @ocean cedar

[deep widget]

Getting annotations on my media share song request youtube vids

[nocturne pelican]

@dapper trellis You can find your JWT token on your account information page (Click on your name next to the Sign Out button) https://streamelements.com/dashboard/account/information

[clever mango]

click show secrets

[onyx ether]

Hi, Can someone please tell me how to disable Tips and delete the tips page from my StreamElements site?

I've been unable to transfer over my StreamLabs CSV and don't want to have two tipping pages...

[weary mist]

@SmirkyFox#6013 The only thing you can do is disable it by removing your paypal email address. There should be a fix for exporting from StreamLabs coming as soon as the weekend is over

[onyx ether]

Is there any way to import time watched? This bot resets people's watch time to how much they've watched since I began using the bot (yesterday), which is very discouraging when they've spent like 700+ hours in my stream.

[violet nimbus]

what a difference between Cancel a duel request to another chatter and Deny a duel request from another chatter ?

[tight harness]

@onyx ether not currently but I believe it will be

@violet nimbus if you're challenged you can deny the request, if you're making the challenge you can cancel it before they accept

[vapid badge]

Hey !

Is there any way to cap at a certain limits the number of points viewers can gain ?

[tight harness]

From something in particular? Or in general?

[vapid badge]

In general, I just don't want viewers lurking for hours, gathering points and using 'em all at once

[tight harness]

So I guess you mean in general, in which case no

[vapid badge]

Okay thanks