Aww thanks 😃 
#helpdesk-twitch
tight harness
supple crater
help have pixelation
gentle drum
Mmmkay bonus round. I have a filter applied to a scene sourced into another scene and every time I close/ it drops off. Any idea how to make it permanent?
supple crater
yeah i have a 1mb upload so im only using 700 but last time i had pixelation ive streaming in 480p
gentle drum
@tight harness I have my webcam as a source, and I have it cropped in one of my in game scenes. It drops the crop every time I close slobs.
tight harness
@supple crater That will undoubtably be why, most people nowadays stream at around 3500 or more
@gentle drum So it's not saving the crop? could be an issue with the software, you'd have to ask them, sorry
supple crater
i need to test again so i might not have this p[roblem but thanks for the help enyway
tight harness
No problem
gentle drum
@tight harness no worries, its fixable, only midly annoying lol
Thank you for trying! ❤
tight harness
No problem
modern jay
so I am playing with the GREEN FLARE SUPER THEME. Is there a 4:3 frame for the video camera. My camera cant do 16:9. If not I will figure something out
ripe herald
ripe herald
Had opened support chat
modern jay
me love u long time @ripe herald
misty wagon
@upper steeple best not to ask me that sort of things directly, the people here in support are far more qualified to answer questions than me 
I believe when you delete the appdata of ground control and start it back up, the problem was solved. @stuck hamlet is that correct in the matter of Ground Control not going out of full screen?
ripe herald
@tight harness you might know this thing about OBS not capturing scenes
Is there fix for it
tight harness
@ripe herald Any scenes in particular?
stuck hamlet
Delete the folder in %appdata% should reset it's size,
tight harness
Tried ticking the anti-cheat compatibility hook option?
That's specifically for game capture though
upper steeple
@misty wagon sorry was just tagging you cause i know you were the one that i told about it first
ripe herald
@shrewd locust check this above trick
upper steeple
@stuck hamlet I'll try that when I'm home
modern jay
okay, here is another test, lol, and I thank you all for the help too. So the talk scene... That who background is a pic, not just the camera frame, is there one of those bad boys for my lame 4:3 camera? lol
modern jay
ahhhhhhhhhhhhhh yeahhhhhhhhhhhhhhhhhhh
ripe herald
just download from here and replace that one you have
modern jay
already did, yer the best, thanks a tonnnnnnnnnnnnnnn. Gotta say with all the help you guys give and support and other stuff... hard to see why anyone stays with that other system.... Cheers
ripe herald
safe lake
Dont suppose anyone can help with a twitch problem?
slim cairn
Just ask and we can help as much as we can
safe lake
Ok thanks
I have uploaded a video to twitch but it is marked as private, i can only remove privacy by running it as a premiere, is there a way to remove the privacy setting so everyone can see it, thanks
pulsar gulch
hello best team ever
I'm streaming right now and viewers are buying from store the sound effects but it doesn't show up in chat 😮
tight harness
Sound effects don't show in the chat, they are simply a sound effect
safe lake
I guess my problem has people as stumped as me
tight harness
Never done it myself so I'm not sure, apologies
safe lake
np, ill keep digging
misty wagon
Tweet at Twitch support @safe lake
bright mesa
I’m sorry if this question has already been asked, but I’m having a problem with my twitch chat box displaying a message several times. I was testing it while in editor mode on my overlay page.
dense jackal
Just a visual bug 😄
hollow rune
Would the overlay work if someone is using the ps4 to stream
bright mesa
Only if your streaming through a capture card with OBS
hollow rune
Oh
bright mesa
You can remote play your PS4 to a laptop or PC, then broadcast it using obs. I’ve done it this way before I got a capture card. However I wouldn’t suggest this if you have subpar internet service.
misty wagon
and a good capture card like the Elgato
bright mesa
Have have a Avermedia capture card, it’s ok. It’s what I could afford. 😭
misty wagon
It does the trick right 😉
bright mesa
Meh, sooner or later I’ll get an upgrade. Kinda not worth it with the laptop I use right now anyway. It the equivalent of a hamster running on a wheel. Lol
keen glade
Hey, im changing my overlays to stream elements and im trying to get an overlay for twitch chat to show up on my stream but i seem to not be able to get it to work. its there as a browsersource and my other overlay (for follows and subscribers) works fine. does OBS not allow multiple overlays?
weary mist
it does. Make sure you have the width and height set correctly, as by defualt our overlays are 1920x1080
keen glade
i currently have it set to 640x900. seems to work when i launch the overlay in a new tab. so i tried to restart OBS and recopied over the browsersource. and still no luck
keen glade
nvm i figured it out.
pine hemlock
:)
dense jackal
@lament blade Try using 1080p
tight harness
Keep it at 1080p then downscale it in your OBS Video settings?
signal remnant
heyo, trying to set up a chat widget and all the chat messages are showing up twice
anyone know a fix?
dense jackal
Just a visual bug in the overlay editor
signal remnant
ok so it wont show when I launch it?
signal remnant
Great, thanks
lament blade
I need help.
dense jackal
What's the issue?
lament blade
@dense jackal do u now about OBS?
dense jackal
yep
slim cairn
Most of us do yes
lament blade
I need help displaying my phone screen into OBS
Using Ace live
My monitor is 1600x1200 how can i set output to OBS to be 1080p
dense jackal
@lament blade scaling can be found here
tight harness
I believe you use VLC @lament blade although i've not tried it myself
lament blade
I need help setting up overlay
@dense jackal if i do that i can't get league on that video graphic
:/
Is streamelements only for Twitch?
I need to make a overlay for YouTube.
@tight harness may you DM me?
tight harness
Currently although we are in development of Youtube streaming support at the moment
dense jackal
@lament blade I don't understand what you are saying, are you saying you can't get the League supertheme to work with your resolution?
tight harness
We don't support youtube yet, but we soon will
lament blade
@dense jackal yes
but only ingame one
@tight harness I had it working befire.. forget how tho..
dense jackal
Make the overlay in 1080p, post it into obs as 1080p, then hit ctrl+ f
tight harness
Had what working sorry?
dense jackal
if ur talking about League IN-game HUD it needs to be at 100
tight harness
Yes, add a Video Capture Device source
lament blade
Then what?
tight harness
That's it
drowsy yarrow
songrequest tab - did the song name on the page get removed?
tight harness
Well do you have a webcam plugged into your computer? 🤔
lament blade
What if it has built in camera?
tight harness
Your PC?
lament blade
Laptop**
tight harness
You haven't selected anything in the Device dropdown
lament blade
Cant click it..
tight harness
Hmm okay, well this is an OBS issue so you'd be better asking OBS for support with it discord.gg/obsproject 
signal remnant
any plans for blacklisted words/bad word protection in tts?
dense jackal
@signal remnant https://streamelements.com/dashboard/tipping/moderation Right here
You can even replace them with words of ur choice 
Quick tip tho if you enable moderation you will have to approve every donation, you can have all the other protections on without enabling moderation
limber summit
anyway i can combine donations and cheers into one widget for my latest donaator?
dense jackal
Unfortunately no
steel plover
can i post my last stream, to have tips for it?
steel plover
give link there or in private?=
dense jackal
private
signal remnant
I've got my custom overlay launched, but the chat widget isnt picking up any actual chat messages
dense jackal
Is the overlay you made 720p?
signal remnant
it's 1000x1000
thats the chat on the left, just doesnt populate with any actual messages i put in my chat
dense jackal
There's a bug currently where the chat works in 1080p, which we are working to fix.
tight harness
1920x1080 to be sure 😃
signal remnant
ohhh the bots gotta be in there?
dense jackal
Posssibly, just checking every corner 😄
signal remnant
aha
its actually working on the 1k x 1k overlay now
i think
noice
yeah just inviting and modding the bot worked
modern grove
Is it possible to remove the 8ball command? I have it disabled in modules, but still shows up in default commands and in commands list from an incognito browser.
dense jackal
If you disabled it in modules, it should not work. It shouldn't be showing up in the command list either, as when I disable it it doesn't show in my command list
An alternative would be making a new command named !8ball and saying "sorry we don't do this here :D"
modern grove
It is disabled but still shows up (https://streamelements.com/b4ngar4ng/commands) However, running the command in chat has no effect
signal remnant
I have song request disabled, but it still has a filed for entering youtube links on my tip page
is that just a bug
dense jackal
This has to be unchecked
In your song request settings https://streamelements.com/dashboard/songrequest/settings
signal remnant
oh gotcha, thank you
dense jackal
Np
frigid radish
how can i add a live donation bar through stream elements
want to track donations to a certain goal amount
clever mango
@frigid radish In the overlay editor add a tip goal widget by selecting WIDGETS in the top menu and then find Tip Goal
frigid radish
thanks!
clever mango
No problem
frigid radish
question... i am trying to setup a goal title for the donation goal... and would like some spacing between the words
i would like this but with out the needed underscores to create the spacing
maybe a bad pic
clever mango
Most fields in the editor accept basic html so you can use   to insert a blankspace. Rinse and repeat
jade flare
hello, i downloaded ground control and have stup a bot with a name. but if i click on test bot in my chat it says my name in my chat
dense jackal
You need to log in to a new account, and name it that and get your 0Auth with that account logged into ground control
frigid radish
ok lost on the inserting html
clever mango
copy pasta   as many times as you need to insert blank spaces
clever mango
yes
frigid radish
i did and saved yet it shows the text of the code rather than just making spaces
clever mango
I'll take a look
frigid radish
oh umm... will i need teamviewer?
dense jackal
Nope everythings on the cloud so we can check from here 😄
clever mango
bad news.. it doesn't appear to work in this field
frigid radish
@dusk pawn go down to timers in SE and see if they transferred over
clever mango
@frigid radish you could always just as add some text to the right side
use insert text at the top
upper steeple
@stuck hamlet deleted the appdata folder like you said and it only resizes to a point and won't go any smaller
dusk pawn
Both dashboards are open and nothing is in the Timers
viscid adder
I'm trying to get a winning animation kind of like the one that ninja has in his streams that he does when he wins sometimes but I don't know how to set it up or where I could start does anyone have any ideas?
dense jackal
@dusk pawn can you show me a picture of one of your timers that isnt working and tell me what you want it to do?
clever mango
@upper steeple how large is the window? The app was updated with a minimum width of 524px
upper steeple
@clever mango how do i know how big it is?
clever mango
what size is your monitor?
dusk pawn
I don’t want timers but I was told to take a look in there. All I want to do is import donation data from streamlabs so that it will show up on the donation ticker
clever mango
Not timers but alertbox
upper steeple
@clever mango 24"
clever mango
that's what you need to check @dusk pawn
see if you have a new overlay in my overlays
dense jackal
@viscid adder You can set up a store redemption so when someone does say !win it plays a sound or shows something
clever mango
Here's the minimum width on my 24" monitor @upper steeple
@dusk pawn do you see an imported alertbox overlay there?
dusk pawn
I do not
viscid adder
@dense jackal yea but I was talking about an overlay because I think he has it as an overlay
dense jackal
It goes off as soon as he wins? I'm not sure how that works
viscid adder
no I think he activates it by seting his overlay in OBS
upper steeple
@clever mango
clever mango
that seems right
upper steeple
it really has to be that wide now T_T?
clever mango
nothing is ever set in stone
dusk pawn
ok its linked
tight harness
It has been said that it'll be changed so it can be thinner again
upper steeple
@tight harness i sure hope so cause i have to put some of it onto my other screen so i can fit everything on my second screen like i used to
dusk pawn
I linked my twitch and discord. I broadcast on Mixer though
clever mango
@dusk pawn We don't have support for Mixer yet
It's coming after youtube which is the current project
dusk pawn
But this is just importing data from streamlabs I thought
Regardless of where I stream it should still have that donation data
I thought lol
clever mango
I guess you could use overlays without any data except tips and the alertbox would only work for tips
I'll check on the extension
dusk pawn
Yeah the overlay is working fine I just have a donation ticker that says "no data" but I thought the donation data would pull from streamlabs directly and not need any info from mixer or twitch
thanks!
frigid radish
stream elements is not recognizing ground control working on my desktop so no current song data is being displayed?
clever mango
@dusk pawn you'll need to use StreamElements for tipping for new tips to show in your overlay and get alerts
It's not an integration but a one-time import for switching from Streamlabs to StreamElements
frigid radish
fyi am not live... is that a reason its not picking up my current song
clever mango
@frigid radish backup playlist songs don't show on the overlay. Youtube doesn't allow us to do that right now
should change in the near future
clever mango
Here's the explanation
one sec
Youtube API runs on a point system. They give us 1 million points per day, with a monthly max of 16 million. When searching and displaying backup songs in the overlay was available before, we were hitting that daily cap consistently. To maintain the integration with youtube, searching (which uses 100 points) and showing backup songs was disabled. Requesting with a link only uses 7 points. This allows us to continue to offer song requests while we work with youtube to up the API limit.
They will be increasing our limit soon when we integrate with youtube gaming
crimson yew
Quick question; So after I fix up an overlay, I just put it in a new scene/browser source? O_o
heavy pecan
Did you already do the overlay in the website @lament blade
@crimson yew it already updates for you, you don’t have to do anything
lament blade
@heavy pecan yes
heavy pecan
When you fix something and you save it in the overlay, it does the same in the browser source. Therefore you are all set already
dusk pawn
Thank you! @clever mango
heavy pecan
You have to put the link in first of course
But after that you don’t have to do anything else or or the link again even after you fix it
crimson yew
Oh, okay. And when I get a follower for example; it'll update?
heavy pecan
Yes
heavy pecan
Make sure to save it tho
crimson yew
Alrighty.
heavy pecan
@lament blade Ok, what’s your problem again?
lament blade
@heavy pecan now saying invailid path...
heavy pecan
Do you know how to get the link to your overlay in the website?
lament blade
Launch it?
dense jackal
checkout this video @lament blade @crimson yew Just to make sure you set up smoothly https://www.youtube.com/watch?v=X7XrDdRE7Fk
heavy pecan
Then create a new scene that is a browser source
Yea watch the video if you want to do it smoothly
lament blade
Still says invailid path or connection url
dense jackal
Forgot to link xd
heavy pecan
Doing something wrong
crimson yew
Alrighty, checking it out now O_O O_O
kindred tusk
Hello, guyz. I have a quick question, looks like i cant change my currency name? anyone knows how to solve this problem?
heavy pecan
Your pounds, dollars, etc you want to change @kindred tusk ?
kindred tusk
no currency name in streamelements
dense jackal
https://streamelements.com/dashboard/loyalty you change here and save but nothing?
kindred tusk
yeah its not working 😦
heavy pecan
Weird
kindred tusk
doenst trigger commend only !points
clever mango
@kindred tusk so you want to change the command name?
crimson yew
Yeah, I did it wrong, kinda. 😂
kindred tusk
no currency name. like point to something different
nocturne pelicanBOT
Please refrain from using [at]everyone or [at]here
heavy pecan
What did you do wrong
dense jackal
@kindred tusk https://streamelements.com/dashboard/bot/commands/default go here and you can change your points command
crimson yew
You know how there's Scenes on the left and then the sources on the right?
clever mango
@viscid adder please post in #creative-chat as this isn't StreamElements support related
viscid adder
oh ok my bad
heavy pecan
You create a source on the right
crimson yew
I put the link in scenes. 😂 😂 😂
heavy pecan
Scenes are the organized folders you put sources in
hasty briar
So how do i get the bot to annouce my host numbers in the chat it doesn't anymore
clever mango
@kindred tusk I'll take a look at your loyalty settings
dense jackal
Never lucky 
kindred tusk
@clever mango thanks!
crimson yew
Fixing it now, though. but thanks, dude
dense jackal
❤
heavy pecan
👍
dense jackal
Check your chat alerts https://streamelements.com/dashboard/bot/modules @hasty briar
hasty briar
thx
modern jay
Is there a way to do a follower goal but have a starting number like if I already had 19. Is there anyway to set a 50 person follow goal to start out as 19/50?
or would that be updated automatically by my twitch info in stream but not in the stream elements dash?
last but not least, I would like to be added to the sellout category
dense jackal
!sellout
nocturne pelicanBOT
To be a proper #sellout all you need is to use StreamElements as your primary service for Overlays, Tipping and Bot.
@modern jay If you are using the total follower/total subscriber widget, reset your session from the Activity Feed to fetch updated data from twitch. If you’re using goal widgets, you can edit the progress of any goal by going to Activity Feed > Widget Data > Goals. This can also be found in the overlay editor by selecting DATA (next to WIDGETS) > Goals
crimson yew
Good thing I already do that. 
modern jay
I was using the goal widget and updated, thank you. I am now using all SE services. Is there a way to prove it to the bot?
clever mango
@kindred tusk I see your stream currency is called stardust. Is this what you'd like?
dense jackal
Your donation link is StreamLabs @modern jay
kindred tusk
@clever mango yeah, but when i go to my channel it wont trigger :S only !point seems to work
clever mango
https://streamelements.com/dashboard/bot/commands/default It's done from this page
scroll down to points and click the pencil to edit
hearty peak
TerraBuck coming in clutch ✊🏻
clever mango
✊🏽
kindred tusk
@clever mango wow, it was so simple LuL thanks so much
dense jackal
modern jay
oh on my twitch page, duh, thanks forgot about that
hearty peak
😏
clever mango
hearty peak
🤬
dense jackal
silver veldt
Hi, how can I change name of the bot Stream Elements to show names of my timers?
dense jackal
hearty peak
Are those two separate questions dexter?
silver veldt
It is one question 
modern jay
Okay, I updated my twitch page! yay. now what must I do my liege?
hearty peak
Well if you’re wanting to change the name of the bot you can’t, but I’m not sure what you mean by the timers part
dense jackal
You can 😉
clever mango
^
hearty peak
I thought that was still in beta
clever mango
🤐
silver veldt
@dense jackal how?
clever mango
kidding it's ok
dense jackal
You need ground control https://streamelements.com/groundcontrol
and to have all the requirements of a sellout
!sellout
nocturne pelicanBOT
To be a proper #sellout all you need is to use StreamElements as your primary service for Overlays, Tipping and Bot.
silver veldt
dense jackal
You can then create a bot twitch account, name it what you like, log into ground control with that account, generate 0Auth Token and you're good to go
hearty peak
That sounds like work 😴
dense jackal
Luckily streaming isn't work 
hearty peak
Everyone knows streamers don’t actually work cause it’s not a job Kappa
I’ll take my dirty memes elsewhere🐒
heavy pecan
😎😎😎😎
lament blade
I can't get my hype cup to show up on OBS...am I doing something wrong? After customizing my cup, I take the overlay URL and paste it into a browser source
but it won't show up at all
hearty peak
Make sure the resolutions match
IE if it’s 1080P in the elements overlay manager
Make sure your OBS native resolution on that browser source is also 1080P
It should be under properties 🙃
clever mango
I'm going on break Limepally hold the fort
lament blade
that worked, thanks Limepally!
dense jackal
I'll be around as well just doing hw on the side ~
hearty peak
Mods are gone time to R I O T
dense jackal
desert zenith
can anybody help me with issues im having with the recent followers, etc. showing up on my overlay?
dense jackal
Did you recently join SE?
desert zenith
yes like anhour ago lol
dense jackal
https://streamelements.com/dashboard/session you can edit data here
but recents won't show up until one happens
desert zenith
ahh okay sweet thanks!
dense jackal
Lateset followers and such is still editable
frigid radish
hi i am live right now and wanted to know how the modules are activated in my chat
lament blade
how do i up the volume of sub alerts in my alert box?
modern jay
okay staff, so I am feeling really dumb right now, I am using overlays, tipping and I think I have the bot, lol... I have the desktop program open and created a bot in there.
dense jackal
@frigid radish StreamElements modded?
frigid radish
modded? umm those games that viewers can play in chat while watching
dense jackal
You can adjust volume by clicking the gear next to subscribers, same place where you change picture etc
https://streamelements.com/dashboard/bot/modules This is where you enable them
The bot has to be modded in your twitch chat for it to work
modern jay
ahhhhh okay, and it doesnt matter what bot, just has to be a bot?
frigid radish
it shows streamelements as a moderator... is that what you mean??
well its shows it as a viewer
and i have no idea who Thronezilla is
dense jackal
Type /mod StreamElements @frigid radish
I was talking to cash @modern jay
Did you create a second twitch account? @modern jay
frigid radish
still shows it as a viewer
modern jay
@dense jackal no its just the one acct, I need to make a second account?
dense jackal
Yes and name it what bot you need
lament blade
how do i up the volume of sub alerts in my alert box?
dense jackal
I should have tagged you when I mentioned it above @lament blade
click on the gear ^
lament blade
oh ty
modern jay
okay, so i have a twitch channel created with what I want my bot name to be
not to be lazy but now what
crimson yew
Doesn't work o_o
dense jackal
what's your browser source resolution
crimson yew
indigo haven
Is there anything up with host alerts recently?
modern jay
sorry for all the help requests, I dont see a video on how to set up the bot with a separate twitch acct
dense jackal
You need to have activity feed, dashboard, or ground control open
for hosts to work
indigo haven
Seems some hosts are just not appearing either as an alert or in the activity feed.
Wait, really?
dense jackal
It's in bera @modern jay
dense jackal
EZPZ
crimson yew
DAN
dense jackal
modern jay
bera?
slim cairn
You should become a SE grand master
dense jackal
Beta
indigo haven
@dense jackal It seems that some hosts are just not showing up at all - The alert doesn't appear, but it also doesn't show in the activity feed, regardless if it's open at the time
Friend I mod for reported this to me recently, and I've been testing with her stream today
dense jackal
They don't show up at all? Is StreamElements modded in their chat?
indigo haven
Yes, it is
dense jackal
What is their channel?
indigo haven
I've got her feed, overlay and chat open in tabs at the moment (albeit she's offline) ... and when testing from my two accounts, multiple hosts, only one has appeared in the last half hour in the feed/overlay.
shrimpchu
She was also hosted by a channel earlier when they had finished streaming (piggotto) but that doesn't show in the feed and didn't alert either
dense jackal
Are you using ground control? or the website?
dense jackal
Checkout ground control https://streamelements.com/groundcontrol
accidently having the page minimized or close could cause i to not work
indigo haven
But even if it doesn't alert, it should still be in the feed, right?
dense jackal
not without those conditions
Just to be clear
the streamer has to be doing one of those 2 things
jade breach
Hey guys, I noticed that sub graphics disappear before their ending transition effect is shown. Is there a way to fix this?
dense jackal
Which overlay are you having this issue on?
dense jackal
I mean are you using a supertheme, or your own custom graphic?
onyx parrot
Anyone here?
jade breach
custom graphics @dense jackal
onyx parrot
my friend cannot get streamelements to load on chrome or obs, but it loads in edge
still nothing in obs though
he cant even join the disc
dense jackal
@jade breach head here and private message me access to your overlays, https://streamelements.com/dashboard/account/channels. From there I can more easily see the issue
you can revoke my access once we are done 😄
@onyx parrot SE works best with chrome
make sure he isnt using some kind of ad blocker also check this for generic help https://strms.net/welcome
onyx parrot
his wont load, gets the white screen with help only sometimes, usually just an error page wont load
he used it fine before but recently he cant access it
his overlay wont load either
dense jackal
Can you tell me his channel?
onyx parrot
his twitch?
dense jackal
yes
onyx parrot
studio
newest version
his twitch name is mikepothesis but hes not streaming right now
dense jackal
Doesn't need to be
onyx parrot
he just told me its actually happening with most websites so it may not be an SE issue :/
last time i asked he said it was se only
whole orchid
Hello, I am looking for assistance with counters
dense jackal
Most likely on his end, it's working on our end @onyx parrot
whole orchid
they seem to be confusing at the moment
!editcounter permadeaths 0
gives me a response of
changed the permadeaths counter from 0 to 0
however, when i do the commands that adds to that counter it is at 7
dense jackal
!editcounter changes counter to a specific number
whole orchid
can i wipe out all counters?....or see a list of them....
clever mango
@jade breach I'll need to see this alert in action so I can help
can you screen record or tell me what the overlay is called so I can test here?
whole orchid
i created a new command that points to the same namedcounter and it brings that number back....if its connected to the command then why isnt it new number
dense jackal
@clever mango https://i.imgur.com/Q3heOwQ.gifv
Turns grey before animation
I don't believe you can string commands together with SE 🤔
dense jackal
I was testing earlier
clever mango
@jade breach seems we have some bugged exit animations. I'm testing to see which are affected so we can get them fixed.
The bounce out exit variations are not not working but the rest are fine. I believe zoom out left will be the closest to what you're looking for. I've set all three sub variations to Zoom In Up/Zoom Out Left and i've reported the bugged transitions
jade breach
@clever mango Thank you so much! I thought you all would need to know. Hope everything goes well with fixing it. I'll use that other transition until the rest are fixed. Thank you! Also, Bits are having the same issue. Will the same animation be working for bits until the others are ready?
astral epoch
Is there a way to make an animation play on screen when redeeming a particular store item?
clever mango
@jade breach yes, the other animations will work for alerts
@astral epoch there is just one enter/exit animation tied to the store widget
astral epoch
ahh kk, we were tryign to get an animation to play on screen for a hug 😃
jade breach
@clever mango Ok awesome! Thank you so much for all you all do!
clever mango
fringe olive
Hi i needed some help, my host notifications arent working
dense jackal
Make sure you have Your activity feed or ground control open during your stream
They are showing up in your activity feed correct?
fringe olive
I was just using the website not the app itself
dense jackal
You had the acitity feed webpage pulled up though correct?
fringe olive
it doesnt show up that the host happened in my feed
my last host was 21 days ago it says but ive had almost a dozen since then :p
pine hemlock
But did you have the activity feed open
cursive plover
Can commands call different SE api elements? Latest tip / sub?
stuck hamlet
Don't believe we have API of latest tip/sub
spare plaza
My custom commands aren't activating when the commands are typed in the chat
dense jackal
The bot is not in your channel
spare plaza
how do you put the bot in the channel
dense jackal
You can add it here https://streamelements.com/dashboard
On the right click join bot
then type /mod StreamElements
in your twitch chat
spare plaza
@dense jackal MVP
dense jackal
lament blade
I need help
clever mango
lament blade
Just watchinf a video quick.
Trying to add layout to OBS
Your StreamElement's overlay?
Yes ma'am
!add
nocturne pelicanBOT
To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4
deep burrow
So do I have to have viewers do something specific to redeem my sound effect rewards? Just had a viewer use points for it and they're not playing
pine hemlock
Do you have the store redemption widget on your active overlay
stuck hamlet
Delayed? is it in the browser or on obs?
deep burrow
OBS
eternal nest
my stream store is not working
my first time using it i set it up but nothing happened
stuck hamlet
what exactly isnt working?
deep burrow
I got mine working and stuff. I just needed the widget on my overlay. Didn't know that was a thing
crimson yew
If I close out of overlay editor, will it still keep everything up when I go back to it?
pine hemlock
If you hit save yeah
crimson yew
Alrighty. Thanks, dude, 😃
modern marlin
How long does this typically take? It doesn't appear to be working for me. https://i.zelakto.tv/images/JWoN.png
lament blade
Are you logged in on both StreamLabs and StreamElements?
modern marlin
Yes.
gentle drum
I had a problem with a viewer trying to redeem store items tonight. He had more than enough points but it kept saying he didn't have enough. Any idea why that might be? Everyone else was able to use the commands perfectly.
lament blade
That is really odd, what item was it?
And could you send me a screenshot of the item's settings? @gentle drum
weary mist
Try having them log out of the StreamElements website, and logging back in
gentle drum
@lament blade it was a sound effect and other viewers were able to redeem.
stone spire
is there a way you can append to a command?
lament blade
I saw the screenshots you sent, could you maybe get them to re log on the website and try again? @gentle drum
What are you trying to do? @stone spire
lament blade
and then !x triggers the !giveaway command? yes
stone spire
nah !keyword
but just so you could replace the keyword without retyping the whole msg
gentle drum
@lament blade yeah he was trying to redeem in chat. I'll have him try through store maybe? I'm hoping a reset of computer slobs etc will fix it.
stone spire
updating the command basically
lament blade
Oh miss understood that, i don't think that is possible right now but you can add it to the idea's board https://streamelements.helprace.com/
It should work in the chat as well, if you have the !reedem command enabled 😄 but you said that other people could reedem it so i'm assuming they were using the chat too @gentle drum
After he logs out of the website and logs back in, hopefully it will be fixed 😄
Has he changed his nickname recently or anything?
gentle drum
@lament blade yeah, everyone was redeeming in chat. He was the unlucky one.
Not that I know of, but he's another streamer so maybe he was also in streamlabs doing overlay or something and that messed it up?
lament blade
Streamlabs? o.o
His username used to be majickmangaming and now it's majickman, so a relog should fix it 😄 @gentle drum
lament blade
You are indeed using streamlabs too xD, just a tip, you can reward viewers for follows/tips/bits/subs with your currency on Stream elements 😄 And np!
polar gorge
How do you reset the Monthy Top Tipper? Someone donated me on January 31 and it won't reset in the Aggregates and still shows him as the top tipper even though we're past mid February.
winter moss
Hello - let me try my question from yesterday once again, maybe there is someone with an idea today: "anyone can advise if I have a overlay (with only kappagen and the hypecup) and this one takes far beyond 10% of CPU in idle? I checked shutdown if not visible, I reduced the size of the layers in the scene to not be full screen and I unchecked "use entire screen for emotes" - I'm lost 😦
lunar furnace
i noticed that my sellout looks like im not set up for it anymore.... can i ask Why because i use Streamelements for everything but my broadcaster to twitch
stuck hamlet
It doesn't seem like you have a panel with the streamelements tipping page
may be a reason
You can't reset that @polar gorge We review from the past 30 days.
What are your system specs? @winter moss
polar gorge
Oh.
deep burrow
Can I remove the redeem portion of a command so that users can just type the command for the item? or does it have to be redeem always?
edgy kindle
Yeah but you have to create a new command
Give me just a moment @deep burrow
$(redeem ItemName) When you create a new command you can use this, replacing ItemName with the name of the item, as the response and it'll redeem the item without needing to !redeem ItemName
winter moss
@stuck hamlet System specs: Intel Core i7-6700HQ, 16 GB RAM, NVIDIA GeForce GTX 1060
stuck hamlet
It may be the cup causing the issue.
winter moss
@stuck hamlet it is - if I disable it it goes down to 3%
stuck hamlet
What cup are you using?
winter moss
@stuck hamlet you mean which visual type?
stuck hamlet
mhm
lunar furnace
@stuck hamlet it should have a tipping panel for it in my stream page on twitch unless it quit working
winter moss
@stuck hamlet need to check - can‘t right now - would changing make any difference?
stuck hamlet
oh they didnt load the first time i checked @lunar furnace
its fine, ive added you back 😃
lunar furnace
yea if you click the actual donate button it takes you to it LOL
i went and checked because ive had some links expire or break on me LOL
stuck hamlet
Depending on if its the animated one, might be because there's a lot of bits moving around too, could be a number of things :/ @winter moss
winter moss
@stuck hamlet well actually the only thing ‚moving‘ if a subscriber bubble inside the glass - that‘s it - but I check whether changing the type makes a difference
stuck hamlet
Also check if clearing the cup changes anything
winter moss
@stuck hamlet thanks - will do ... and come back later the day if that does not help 😛
lunar furnace
is the site clear for me to work on my stuff again.... i dont wanna go fidding with things to improve since i just got affilate and break something LOL
atomic hollow
yeah we're good
lunar furnace
okies 😄
dawn wasp
HeyGuys, my chatters are telling me my tipping page is broken and just says "amount cannot be less than NaN"
ebon atlas
deep burrow
If I disable an item in the store, can that item still be redeemed by say a mod using a custom command?
ebon atlas
@stuck hamlet i know there problem there is no minimum amount set for the tips
stuck hamlet
That isn't the issue, but thank you very much 😃
proud pumice
works now
ebon atlas
ok becuase if i put 2.00 works fine but 20.00 gives error
dawn wasp
Thanks!
proud pumice
just refresh the page
(it was currency exchange data we didnt get from the interwebs)
ebon atlas
yeah its now showing a minimum amount on my side
spring adder
Thanks ! 
frail goblet
Is there any way I could song request without using a pc
proud pumice
smartphone/tablet
copper glacier
Hi! I'm having a small issue with Supermod'ing someone. They seem to only get the mod permissions, but don't have supermod chat commands available to them
Is there something they have to do on their end to make sure the permissions are applied?
proud pumice
add you as bot moderator through this page
click the down arrow
and invite a manager
copper glacier
Would this apply even to functions like !ping? I tested it yesterday and they couldn't even ping the bot
proud pumice
you could then edit all the bot commands till you find the right access level for yourself / mods
stuck hamlet
Is virtual_wolf around so we can test @copper glacier ? 😃
copper glacier
Not at the moment, but he might be on later.
frail goblet
I heard if I have song request on a tablet or phone it won’t play the songs in the stream
copper glacier
I wanted to test the supermod access level, so I set the !ping function to only be supermod level and above
So I added his name on dashboard/bot/users/moderators as a supermod
I figured he'd be able to get the bot to respond to a !ping, but it wasn't responding
stuck hamlet
Alright, well it would be fantastic to be able to trouble shoot with him later if possible
it wont @frail goblet you'll have to play it through your mic.
copper glacier
Sounds good! I'll pop back in here and bug you again once he's around 😛
stuck hamlet
Awesome 😃
limber summit
How can i insert a video, if you can't upload videos?
stuck hamlet
gentle imp
videos need to be in webm format @limber summit
silent veldt
Is there a way to select multiple items to move? or order them in a folder so you dont have to move each item one at a time?
signal remnant
experienced a strange bug tonight with tipping
after a certain point, people who tried to donate on my tip page got an error when entering an amount
"amount can't be less than NaN"
something like that
happened after I uploaded a new image for tip alerts
after the stream ended went back and it worked again
gentle imp
@silent veldt sadly nope
silent veldt
Damn okay thanks.
stuck hamlet
That issue was fixed under 10 minutes @signal remnant 😃
gentle imp
@signal remnant just log out and login and should be fine
gentle imp
or was it just a refresh needed @stuck hamlet ?
stuck hamlet
It was currency exchange error, we we're getting data after we pushed an update 😃
signal remnant
oh okay cool
stuck hamlet
Yes @gentle imp A refresh of the tipping page.
signal remnant
by refresh you mean just refreshing the donation landing page?
cause that didnt work at the time
its fine now though
stuck hamlet
He means after it was fixed
gentle imp
was fixed this morning
signal remnant
ah yeah
it was just like a 10-15 min downtime, happened at the SAME exact time as I told my stream I just uploaded a new alert
and a bunch of people got that error
😛
stuck hamlet
Damn. Apologies!
signal remnant
no worries, I was worried i broke something haha
but guess i dont gotta fix anything now
stuck hamlet
We're all good! 😄
stark crater
Good Evening. I have just rebooted my twitch setup with some of the animated overlays. My problem is, they cause my CPU to hit 68-77% useage with OBS. So when i try and run my Vive and stream VR for example my frame rate is about 15.
Is there any way to fix this
gentle imp
hey @stark crater do you have all browser sources marked to shudown when not visible?
on all scenes
gentle imp
that should have done it 😃
if you mark all browser sources to shutdown cpu usage should go down a lot
no need to refresh, in fact they refresh when u change that option if i remember correctly
if that isn't ticked they will all be loaded, even when not seeing it
stark crater
Wow..... hahah i shaved back 57% of my cpu power
gentle imp
yay! 😄
stark crater
i'm such a noob. Cheers for that
gentle imp
nah, we've been all through that, no problem 😃
I found mine because I was hearing everything duplicated xD
stark crater
done the same for alerts overlay now too
gentle imp
if you can you should have all in 1 browser source
I mean, have less browser sources as possible for each scene, will save u cpu power
stark crater
I have a sources for each as i used the templates. CPU usage is way done now. So i think i should be good. really appreciate the help
gentle imp
yeah minimum you can have is 4 i think, start, stream, afk and end, you are welcome 😃
I just meant, don't make 1 browser source for each widget, have them all in 1, but since you used themes I'm sure it's how you have it
stone spire
What command template should I use to make a custom gamble command?
tight harness
There is no custom gamble command template because it requires sending and receiving of points which there is no variable for
tight harness
In Modules you can edit some of the responses
stone spire
ah
tight harness
😃
stone spire
I feel like I knew that
tight harness
Probably, just needed a reminder 😄
inner flame
Hey, is there any way I can change the loyalty command from !points to my own? And also is it possible to rename the name of the bot? I appreciate any reply
atomic hollow
@inner flame you can either add an alias to the command or create a new one, it has a template
inner flame
@atomic hollow didnt think about the alias at all lol.. thank you!
stone spire
For subs, does the default do the new subscriber if you have variations?
atomic hollow
you can either do variations for regular subs (random picked) or create vars for tiers, resubs and prime
stone spire
But if I have variations for resub/gift will the default do new sub?
tight harness
Yes
stone spire
idk if the editor is glitching out or what, but sometimes it doesn't play a sound :/
Not sure if it's not showing resub
Yeh, I put in 3 months but it's just "subscribed"
modern marlin
Was the streamlabs importer ever fixed?
lament blade
It can take a few minutes, did it just freeze like that?
modern marlin
Let me try again and just let it run.
bitter fox
hi i am useing obs bu it is laging
clever mango
What is lagging? @bitter fox
bitter fox
the stream
clever mango
Are you dropping frames?
bitter fox
no but it is only showing 1 fps on the stream
clever mango
So you're dropping frames 😄
clever mango
Ok click on View in OBS and then Stats
bitter fox
k
clever mango
take a screenshot or tell me what you see
stone spire
snipping tool if on windows
lament blade
It comes with your windows ^ or just press print screen button and paste here
winter zenith
^
dense jackal
^
proud pumice
^
tight harness
^
bitter fox
thx
modern marlin
@lament blade It's still running. .-.
lament blade
Np :D
bitter fox
clever mango
bitter fox
😃
winter zenith
bitter fox
i did
silent veldt
2% CPU usage are you sure you're LIVE
bitter fox
but when i stream it laggs
clever mango
@bitter fox Ok let's do this. Go ahead and do a test stream by following these steps ....
bitter fox
k
clever mango
OBS settings > Stream
Add ?bandwidthtest=true to the end of your stream key
Open that Stats window and keep it open
Reset the stats and then go live for 3 minutes
After 3 minutes end stream and screenshot the stats again
lament blade
@modern marlin sorry that is happening, trying to find what the problem might be
modern marlin
You're fine. 😄
clever mango
check your stream key
lament blade
@modern marlin could you please enable your PM's? :D @serene granite is going to try to help you
clever mango
I see nothing wrong there @bitter fox
bitter fox
k thx 4 help
clever mango
make sure you've followed these instructions when adding all streamelements browser sources
nocturne pelicanBOT
@bitter fox To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4
winter zenith
pm's?
gentle imp
private messages
winter zenith
like I said, what? Why pm's? for what?
lament blade
Privacy settings 😄
slim cairn
🤦
bitter fox
thx
dense prairie
hey guys 
i've got two questions 😉 1. is there a variable (for chat cmds) for sub points or subs in general? 2. is there already a release date for more tipping payment methods? i'm thinking about switching to another tipping platform cause my viewers continue complaining about paypal.. 😦
dense jackal
We have a general subs variable ${channel.subs} and all our variables can be found here https://streamelements.com/dashboard/bot/commands/variables
2.No ETA but it is something we are working nonstop on 😄 Lots of legal work!
dense jackal
Sup 😄
whole swallow
Hey y'all.
Been having some issues when somebody donates bits to me.
The notification just hangs on screen. If I refresh the browser source on OBS it clears it up but it's kind of annoying to do that. Any suggestions on how to fix?
dense prairie
@dense jackal you're my man! thanks for that quick response 
dense jackal
@whole swallow check your alertbox how long are bit donations
make sure to check variations
whole swallow
It's currently set at 10 @dense jackal
That the info you're asking about?
fierce sun
Hey guys I have a question. I am going to get a personalized overlay created but what I want to do it animate a portion of it the react to new follows, subs etc. If I got the animation done I could just connect that into the S.E alert box and it would work that way?
dense jackal
Doing some tests @whole swallow We just had a big update is this recent?
whole swallow
It is @dense jackal
violet nimbus
my viewers get points for refollow...
bitter fox
i cant find my stream
winter zenith
whats your twitch username?
bitter fox
muliPink
winter zenith
so you dont find your recording of the stream?
bitter fox
yes
winter zenith
or your twitch stream? you are currently offline
did you also record localy on your OBS
bitter fox
yes
winter zenith
or do you mean your recording on twitch?
bitter fox
obs streaming
winter zenith
I see, well what Folder did you set for your local recordings?
dense jackal
@fierce sun unless you got specifc animations for your alertbox
bitter fox
i cant find my stream on twitch
winter zenith
If you didnt't change it the default is: C/user/Username/Videos/
bitter fox
when i go live i cant finde it
clever mango
remove the ?bandwidgthtest=true from the end of your stream key
heavy pecan
Hi
heavy pecan
If anyone needs OBS help go here https://discord.gg/J9V9xHa
stuck hamlet
bitter fox
my stream is lagging
clever mango
Have you followed the steps I gave above about shutting down all of your sources when not visible?
dense jackal
@violet nimbus we are looking into this, we just did a big update
clever mango
OK, please join the OBS discord linked above where they will be able to troubleshoot further
bitter fox
k btw my name is muliPink
tight harness
@whole swallow Am I alright to run some test events on your overlay to see if I experience the issue you mentioned?
whole swallow
Of course @tight harness 😄 Thanks for looking into it for me.
tight harness
No problem 😃
@whole swallow Seems to be fine on the site, which would suggest that it's freezing on OBS' side opposed to the site 🤔
dense jackal
He has admin access 🤔
whole swallow
@tight harness Gotcha! Thanks 😄
limber summit
anyone know a free mp4 to webm converter that does like 400mb conversions?
dense jackal
shell zinc
How do i test a donation
limber summit
too big of a file
dense jackal
damn
There's a little bell in the bottom left of your overlay editor @shell zinc
Hover over that and you can test anything
pliant shoal
for some reason, my sub goal widget is missing from both of my Overlays
it was there yesterday
fierce sun
@dense jackal Yeh I will be getting it created from scratch is it just set video in the alertbox I take it?
shell zinc
thank you
gray spear
Can you use streamelements overlays in streamlabs OBS?
pliant shoal
yes
gray spear
k. thanks
weary mist
convertio.co is what our designer recommends @dense jackal @limber summit
dense jackal
@pliant shoal There was a recent update that seems to have messed with some goals
We are looking into it
pliant shoal
ah ok, should I add it back or just wait a bit?
dense jackal
yes
tight harness
You can, although you may notice it's missing some things that OBS Studio offers
gray spear
Okay, thanks
limber summit
@weary mist
gentle imp
there's several free programs for that @limber summit from a quick search
crimson yew
For overlay? @shell zinc
shell zinc
Where can i get tts on my donatione
crimson yew
Oh. Idk what tts is. o_o
gentle imp
text to speech
weary mist
that is a HUGE file
That might be something better left on your PC, as getting that into an overlay could cause issues with your CPU @limber summit
atomic hollow
@shell zinc in the alertbox
gentle imp
you can try this one @limber summit https://www.dvdvideosoft.com/products/dvd/Free-MP4-Video-Converter.htm
shell zinc
@atomic hollow where is the alertbox i am new
atomic hollow
sorry
start with this video please - https://www.youtube.com/watch?v=X7XrDdRE7Fk&feature=youtu.be
pliant shoal
I notice an issue when I sometimes attempt to open my main Overlay, sometimes the page hangs for a bit, as if it's loading, and then I get this error message
It doesn't happen all the time, but sometimes
when I hit "wait" I then get this
stone spire
This might be a weird place to ask, but does anyone know where I could find some wheel of fortune (guess the word) assets. Or something similar for the purpose of integrating it into a stream
pliant shoal
If I had to take a guess as to what this issue I am seeing relates to, I would say loading of the Hype cup, as that is where it stops loading, everything else seems to load on the page
clever mango
@pliant shoal The editor is getting old and still version 1.0. It will be replaced soon but in the meantime please be patient with it when it first loads. I've found that it will hang if something is selected while it is loading the assets. The devs are doing their best to optimize it and we hope to have a fancy new editor before long.
dense jackal
Check your chrome settings for hardware acceleration and do you have some sort of ad blocker?
pliant shoal
yes
clever mango
You're correct about the hypecup
pliant shoal
ok thanks Terra, appreciate it, it's not a big deal so no worries and thanks for your help!
dense jackal
Try turning off adblock, or hardware acceleration in advanced chrome settings these may help
pliant shoal
k ty!
cerulean surge
Hey, I have a question for anyone in regarding setting up an overlays. I use NVidia Gefore Experience broadcasting feature and not OBS. Is there a possible way I can still use an Overlay for that program?
limber summit
I just dont want any adware or anything :p
dense jackal
No, it needs to be able to have browser sources, we reccomend using OBS or Xsplit, they are much more developed and have widespread support
limber summit
erm, @gentle imp that dosent convert to webm
gentle imp
really? 😮
clever mango
mp4 to webm?
stone spire
there's an online converter I used recently
limber summit
yea
gentle imp
yeah but it's a +3GB file
clever mango
weary mist
yeah, the online ones don't like large files
cerulean surge
@dense jackal ok thanks for your support
limber summit
ymhm
dense jackal
clever mango
what are you going to do with a 3GB webm?
limber summit
its a moving background
stone spire
why does it need to be webm?
limber summit
so I can add it to the streamelements overlay
stone spire
you won't be able to upload anything that large anyho
unless you can add webhosted videos, idk
limber summit
I could just add it, but im using my old pc to stream and it is slow af, it goes to 100% cpu just with my elgato and overlay
stone spire
I'd say using a raw video source would be lighter than having it play through a browser source
clever mango
It will take more processing power to run the video in the browser source than by adding it directly to OBS
stone spire
can you compress it?
timid pagoda
@misty wagon and there goes the discord 
clever mango
yea the animated overlays that SE uses are less than 10 seconds and loop
they are not very large at all either
a few MB
native estuary
Hello.. I am can of a techpesant and need some help.. ok here we go; Can I rename my bot, can I use spotify as a !sr command, how do I raid (can it auto raid for me?) and can I make costum massages the bot says? Tnx
tight harness
@native estuary Yes, not yet, /raid <channel name> (no it can't auto raid), yes
wicked fable
Hello! 🙋🏻 I have a question: is it possible for a command to whisper to a person? Now if i use the whisper setting I can't get it to whisper to someone else.
tight harness
If you make a custom command you can make it whisper the response but you're right it'll whisper to the person doing the command
last tangle
Any reason why my starting soon countdown screen tanks my OBS and makes the stream buffer? It shouldn’t take that much for one bootstrap. What’s going on?
wicked fable
@tight harness and there isn't a way to get it to whisper to a specific person by using variables in the command?
ornate crown
just got a question about the tiping Email for paypal it it just the email i used or is there something special i need to do
tight harness
@wicked fable I don't believe so
timid pagoda
@wicked fable do you mean always whispering the same user?
wicked fable
@timid pagoda yes 😃 so not whispering the user that used the command, but always whisper the command to a specific person
tight harness
I confirmed, it always messages the sender of the command
Could be a nice idea for our ideas board though
!ideas
nocturne pelicanBOT
Here is the StreamElements Ideas Board: https://strms.net/ideas
wicked fable
Aah damn, well thank you for checking! @tight harness
dense jackal
@last tangle Super themes can be intensive, is there any other super themes giving you this problem?
@ornate crown You put your paypal email there, then put the tipping page in your twitch bio
so users know where to donate
last tangle
I use the brb and stream ended but that seems to be the only one that completely tanks my CPU.
fallow lake
Hey i has a question. people wanna request a song in my chat but it keeps telling them they must provide a link which they are but then it wont let their link go through. Im not sure if its a twitch end or streamelements.
Im currenrntly in the default commands and it says controlled by module settings wont let me do anything
tight harness
If you ask somebody to request a song now I can see what happens
clever mango
SE bot won't timeout users who link with songrequest so it would have to be twitch
gray spear
Okay, I got my overlay to work in SLOBS and I connected my streamlabs to streamelements but the event widget doesn't work
tight harness
You don't connect SL and SE, you can import but there's no connection between the two
fallow lake
sorry playing a game when they request a song their link just turns into ***
pine hemlock
You have disable hyperlinks enabled in your twitch settings.
clever mango
fallow lake
aww ok thnx
clever mango
@gray spear what is wrong with the event widget?
winged sundial
I just received a email that we can now rename the bot? Where can I do so? I do not have ground control
gray spear
When I emulate an event it wont do the animation
tight harness
@winged sundial Download Ground Control and then you can do that as long as you meet the #402919550066229250 requirements basically
winged sundial
Ground control crashes me pc
tight harness
That's going to be a problem then because Ground Control is the only way to do it
winged sundial
hmm
steel plover
can i put my stream link or not? if yes where can i put?