yes they do but like i said once it goes black the rest do
#helpdesk-twitch
shrewd locust
Then i have to cross it off to reload it
I can show you on screenshare @clever mango
clever mango
sure, i'll message you in a couple minutes
analog idol
_> dangit my OBS is idling at 60+% again
Oh it's probably because freakin Windows 10 was downloading some stupid update in the background. Now that I went for a restart it's downloading updates
tight harness
Ahh possibly
analog idol
Nope, still at 60% idle. Wtf I didn't even change anything
tight harness
Can't remember if this was already suggested but did you check that 'shutdown source when not visible' was ticked for all of your browser sources?
analog idol
The CPU usage is coming from obs64.exe, not from either of my cef-bootstrap.exe (the two browser sources that are on currently)
And my elgato is at 0.1% usage max
tight harness
interesting
analog idol
OBS is idling at 30%, my 60fps browser source is idling at 17.5%, and my other smaller browser source is at 7%.
I understand the usage from the sources, but not from the program itself, which I guess kinda falls out of the bounds of this support lol
tight harness
Indeed, that's where discord.gg/obsproject would be better
analog idol
Hmm, didn't even know OBS had a discord server
tight harness
Surprise 😄
analog idol
Unfortunately, they have less support people on rn, lol
midnight topaz
quick question
I've my browser sources to shutdown
but then the chat widgets are empty all the time, when I change the scene
is there a way, to fix that?
tight harness
You could have the chat widget on it's own overlay that isn't set to shutdown
tight harness
An overlay browser source with just the chat widget, yes
midnight topaz
that's a good idea, ty ^^
tight harness
No problem
midnight topaz
it would have been nice, if OBS had ability to hide scenes, like you can hide input/outputs
untold spoke
Where do i make these overlays
dense jackal
Right here https://streamelements.com/dashboard/overlays 😄
untold spoke
Oh, thats complicated asf
clever mango
It's as complicated as you want it to be
midnight topaz
pretty much as complicated as doing it in OBS itself 😄
clever mango
You can use pre-made themes and edit them or you can start from scratch. Add in as much or as little as you'd like.
midnight topaz
just you add only 1 browser source to OBS and not 10
clever mango
Exactly
midnight topaz
my theme looks awesome and it actually takes less CPU than when I was hosting all from my PC
clever mango
The whole system is flexible. While we highly encourage joining everything in one for simplicity you do have the ability to separate elements out and add them individually.
pulsar gulch
Is it possible to add a command to play a instant song ?
clever mango
If there's nothing playing and someone makes a songrequest it will play right away
pulsar gulch
i mean .. let's say i have a 3sec scream so it will be !scream
Should i add it in store for 0 points
but with a cooldown
clever mango
I thought this was a song
clever mango
just a few seconds?
pulsar gulch
yea
clever mango
oh ok
pulsar gulch
3 .. 4 sec
dense jackal
@pulsar gulch To not have to use !redeem make a command like this. 'Happy' Would be the name of your sound effect
pulsar gulch
i just wanted to ask this 😂
dense jackal
I knew it was coming 
pulsar gulch
so u mean i have to make commands for every sound effect ? 🤔
dense jackal
yes
analog idol
Put the command in your own chat while OBS is open, you'll hear it
dense jackal
^
analog idol
Are the bits in the hypecup coded to your FPS? It seems like my bits fall really slow when the overlay is set to 30fps
pulsar gulch
ehm .. do i need a hypecup ?
analog idol
No sorry, I'm asking a different support question lol
pulsar gulch
oh lol 😄
@dense jackal it says that i redeem it in chat .. but nothing is happening
winter zenith
@analog idol no but if there are a lot to load it takes some time
and they fall slower
and @pulsar gulch you should be able to test it without going live
analog idol
Maybe it's confirmation bias, or maybe since they look smoother it looks faster, but yea it really seems slower
winter zenith
make sure you have the alert box for store redemptions implemented in your overlay and to save
so your scene loads correctly in obs when you buy a store item it gets displayed
dense jackal
@pulsar gulch do you have the store redemption widget in your overlay?
pulsar gulch
now i do .. and now it's working ... 
winter zenith
quiet torrent
Is there a way to show bttv emotes on the chat of the overlays?
lament blade
Yes, I believe it does that automatically
mossy agate
yo, my ground control says invalid JWT Token but i havent changed anything since yesterday when it was working fine
clever mango
clever mango
always breaking the things
mossy agate
quiet torrent
@lament blade sadly it does not 😦
clever mango
@quiet torrent !emotes update
quiet torrent
did that
stuck hamlet
just grab a new one from the site @mossy agate should work
clever mango
@quiet torrent are you testing with emotes that were just added?
quiet torrent
@clever mango Nah.. Things like 
or POGGERS
clever mango
tried a new chat widget?
cerulean jacinth
Is there a way to mute the ground control app? Or does it not reproduce sound???
quiet torrent
Not yet, let me try
clever mango
you could mute it in the windows mixer @cerulean jacinth
it can play song requests/media share
quiet torrent
@clever mango Fixed it. Thanks alot, as always.
clever mango
No problem
dense jackal
@cerulean jacinth it shouldn't reproduce any sounds just play song requests or your backup playlist
marble edge
hi all i have a question
when someone follows me the alertbox doesnt pop up on my stream I just hear music. Also when someone donates I dont even hear music/ the bot doesnt announce anthing. How is this possible?
lament blade
Does it work when you test it on the editor? @marble edge
lament blade
When you go on your overlay, there is a blue bell at the bottom
That you can click to emulate alerts 😄
So you can test it before you stream
winter zenith
Just tested it there realy is no alert just the sound
Maybe the picture wasnt loaded up correctly
marble edge
it is one of the standard i use in your preset layouts I didnt change the picture
and then also when someone donates nothing at all pops up not even the streamelements chat bot
(sorry for this gaming while asking for help)
tight harness
Did you change your tip link to your StreamElements link in your panels?
marble edge
yes
it shows up in my 'tipping'
but not on m dashboard
or anywhere else
shows in tipper top 3 and stuff
valid pagoda
bot down?
clever mango
tight harness
In Tipping > Tip Moderation do you have Enable Moderation ticked? @marble edge
marble edge
no the bot was working on follows
i had it always on just ticked it off to try it out
lament blade
Tip moderation is for tips, the tips won't appear on the screen unless you manually approve them
valid pagoda
@clever mango ty
marble edge
cant i auto approve them?>
lament blade
If you turn tip moderation off that will happen 😄
marble edge
okee its off now
lament blade
Then now, see if the alert works on your overlay editor
Emulate a tip alert and see if everything is fine there 😄
marble edge
i hear music, but i dont see anything
and the voice works
just no picture
(still the standard from the layout)
lament blade
If you change the picture, does it show?
little lynx
Hello people for some reason our bot arent working and not responding to commands can anyone help?
lament blade
Check #announcements 😄
little lynx
ohh ok thx 😄 ❤
marble edge
ah yes if i change picture it does
but I cant get the standard one thats in there already?
lament blade
Try to delete that alertbox and make a new one?
trail condor
Bot still restarting?
lament blade
I believe it will be announced in #announcements when it's back on
tawny pivot
The bot should be back in most live channels at this point.
worldly terrace
hey evry1! i am new trying to figure things out.. why is there only the shark emote for the alert widget?
trail condor
Tanks bb @tawny pivot
worldly terrace
oh i dont have any to upload xD
lament blade
You can check out our themes
And duplicate the widget to your overlay 😄
https://streamelements.com/dashboard/themes Some come with really cool alert animations
worldly terrace
okay ill have a look thanks!! xD
lament blade
Goodluck!
pulsar gulch
What updates 😮 ?
marble edge
Can i ask another question ? Now the picture is working when someone follows etc, but in overlay editor its in the middle of the stream, live its on the right side and not even fully in the screen
lament blade
!multi
nocturne pelicanBOT
Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png
lament blade
Make sure the resolution match on both OBS and on the website overlay @little lynx And tick "shutdown source when not visible"
marble edge
i am using xsplit
lament blade
That goes for xplit too, make sure they match on the resolution
marble edge
can you change preset (super) theme's resolution? Because it seems to be locked
lament blade
No, our premade themes are meant to be used in 1080p
Make that on both the website and xplit, and the press Ctrl + F
Let me check if that's the same on xplit
tawny bay
hey need help
commands won't work in stream
like !points nothing comes despite it being on
lament blade
Did they used to work before, and now stopped?
tawny bay
nope first time
lament blade
The bot is not modded on your channel, can you maybe try to part the bot, join it back to your channel and mod it?
tawny bay
thanks
lament blade
No problem, 😄
tight harness
Not currently
Your viewers can arrange the order on their end, but you can't arrange the order they're displayed in by default
lament blade
Wrong link
lament blade
:3
pulsar gulch
is it possible to add like a !random and there i have 5 sound effects
abstract anchor
hey my overlay isn't updating the song title when I play through ground control or the website
any idea on how to fix
clever mango
@pulsar gulch It's not, please add it here:
abstract anchor
it
clever mango
!ideas
nocturne pelicanBOT
Here is the StreamElements Ideas Board: https://strms.net/ideas
clever mango
@abstract anchor backup playlist?
clever mango
It's because the youtube API limit is restricting SE from displaying the titles and searching for songs with song request. We'll soon have a higher limit and we hope to reinstate those features
clever mango
Youtube doesn't allow us to. Hopefully they will soon
abstract anchor
Okay thanks
clever mango
worldly terrace
hey 😃 ima newbie.. why is it all dark on twitch (except my face is actually there) instead of showing the game
clever mango
are you using OBS?
worldly terrace
yes
clever mango
are you using a window/display/game capture?
worldly terrace
oh i didnt put game capture xD okay leme check
clever mango
@worldly terrace Here's a great playlist of OBS studio tutorials. It pretty much covers everything. https://www.youtube.com/playlist?list=PLzo7l8HTJNK-IKzM_zDicTd2u20Ab2pAl
worldly terrace
okay ill check this out thank you
remote wadi
Can I have OBS without a computer?
tight harness
No
remote wadi
Ok
lament blade
Is there a way to copy my alertbox setting from one overlay to another?
nocturne pelicanBOT
To duplicate a layer on an overlay select the layer that you want to duplicate in the layers drawer (bottom left of the editor) and then select the duplicate button with the red asterisk right above the layers panel. You can duplicate a layer to the same overlay or to other overlays.
stone spire
Is there a way to download one of your sound effects?
lavish birch
Dummy question from me 😃 I have a tip goal bar that I'm trying to reset to $0 for the month, but I can't find where to do that
clever mango
@stone spire one that you uploaded?
nocturne pelicanBOT
@lavish birch If you are using the total follower/total subscriber widget, reset your session from the Activity Feed to fetch updated data from twitch. If you’re using goal widgets, you can edit the progress of any goal by going to Activity Feed > Widget Data > Goals. This can also be found in the overlay editor by selecting DATA (next to WIDGETS) > Goals
clever mango
applies for all goals 😃
stone spire
yeah
lament blade
Thank you @clever mango
worn cradle
any thoughts on a st patrics day theme?
clever mango
@stone spire if you right click it in the file browser I believe you'll have an option to save or open in a new window and then you can save
stone spire
hm yeh
that's what I tried
but it just gives me the link for the webpage not the file
lavish birch
Oh gosh, it was not at all obvious to me to do those steps o.O
clever mango
@worn cradle I haven't heard anything
stone spire
I tried to overwrite it when rendering, apprently it didn't like that
you'd think it would save a temp file then overwrite it 🤷
lavish birch
My problem has now been solved. Thanks 😃
clever mango
@stone spire I'll message you the file
tight harness
Click on the cross by the image on the left menu
Bottom right corner of the image preview
clever mango
right
clever mango
slender anvil
my sound redemption for my shop isnt working and the sound is added
stone spire
it you clone something, do the settings apply to both or is it a duplicate?
dense jackal
@ajmorr2000#3510 Do you have the store redemption widget in your overlay?
it is duplicate, settings don't apply to both
clever mango
What are you duplicating?
stone spire
an alert box
clever mango
when you duplicate it creates an exact copy
stone spire
creating a second one for the name+subbed months to sit on top
because it's not wrapping to the size of the image
dense jackal
But changing the second one does not change the first, if I'm correct? @clever mango
clever mango
That is correct
it just duplicates 1 > 2 and from then on they are separate
Did I misunderstand?
clever mango
Text margins
clever mango
yes paddings/margins
stone spire
for secondary text?
clever mango
It's available for both the Alert and secondary text
stone spire
yah but is subscribed message secondary?
clever mango
Howdy my name is Bill is the secondary
drowsy dune
How can I make a command to do something like !addpointsall500, t seems like it works but not updating under leaderboards
stone spire
yeah
clever mango
@drowsy dune the bot cannot trigger itself for its protection
stone spire
Ok I think I've got it, but the only issue is the time seems to be a bit out
dense jackal
!bonus all 100 should work @drowsy dune
drowsy dune
I will try and let you know @dense jackal
stone spire
also, is there a way to get the overlays standard video back If I deleted it lol
or do I have to copy it from another overlay
clever mango
from another overlay
drowsy dune
!bonus all 500 worked thank you...Last question when I type the command !bonus all 500 is there a way to hided what I type so other user dont try to type that
drowsy dune
ok thank you
stone spire
Does the spark theme not have a video bg for the Sub gift alert?
dense jackal
most superthemes do not have an image for gifted subs
dense jackal
Believe it's because they are new
tight harness
The newer themes have it in
dense jackal
^
marsh magnet
Hi, Im mod in one channel, and I have " bot Supervisor" invite, i used to turn on the bot, on the streamE page, and now i Cant, is there some upgrades on bot supervisor?
tight harness
Bot Supervisor doesn't get access to the Dashboard page so that seems quite normal, Editor access does
deep burrow
Just now getting around to setting up points in my chat, what are some ideas for the stream store everyone else uses? Don't know what to offer up.
quiet torrent
So I've got a pretty long question:
When I edit a overlay, I can also edit the "Data of my channel" (see in screenshot below)
After 48h of testing streamelements Im just flashed and love it, so I decided to move everything to SE. Now I tried to modify some of the data. If you look at the screenshot you can see "BeDoyle" tipped me. (This happened while I was on SE via the SE tip link). She appered in "Tip latest" and "Recent tips" automatically. Now I tried to add my recent follower and tips from my old site and started with the follower. I could edit the latest follower (in screenshot to "nyan_xd") but cant edit the "Recent followers" section (same on "Recent tips")
Is there a way to do it? So my Widgets will show the right data..
deep burrow
Oh, Awesome! Going to look now! Thanks!
marsh magnet
ohh okey, thanks!
quiet torrent
Anybody an idea to the question (and screen) above?
dense jackal
@quiet torrent I'm looking into it, I believed they were all able to be edited before, but are not currently
quiet torrent
Mhh odd, why was is changed?
Would really help anybody migrating from another service
dense jackal
Looks like my memory serves me wrong, it has always been this way unfortunately. Hopefully in the future when we revamp our overlay system we will do this 😄
dense jackal
No ETA.
dense jackal
dense jackal
Love you more 
quiet torrent
BTW what do I have to do to get a shoutout when I stream in the #402919550066229250 channel? 😄
clever mango
You meet the requirements and have been added @quiet torrent
quiet torrent
Yay to you too
astral epoch
with the random.choose is there a way to weight the options? ie if there are 2 choices, can I weight it 25/75 instead of 50/50 ?
dense jackal
Not that I know of @astral epoch
astral epoch
😦 thanx anyway
remote wadi
What do bots do?
dense jackal
They can moderate your chat, give game commands, track loyalty points and more!
worldly terrace
im trying to get the image of the game its not showing up
everything seems to be set up correctly, im trying to stream modern combat versus
dense jackal
are you doing a game capture with obs?
worldly terrace
i think OBS has problem streaming modern combat versus cause i was able yesturday with xsplit
is that possible?
clever mango
best to ask the experts
nocturne pelicanBOT
@worldly terrace For the best OBS support, please join their discord where OBS devs and support volunteers are available all the time discord.gg/obsproject
spare knoll
i need to ask any one a question
cursive plover
@spare knoll What's your question??
spare knoll
in the streamer chat like wadu hek and shroud i see the streamelments bot subd to there channel are they gift the bot sub or what
dense jackal
It only works when you are partnered
spare knoll
@dense jackal the bot sub for me when i get partner with twitch
dense jackal
yes
spare knoll
@dense jackal ok ty man
deep burrow
I've got another random question, can I set certain sounds to play at certain tip amounts? If so, how?
lament blade
Of course, you can add in variations
Go to your alert box, Click the tip alert gear, and go to "Variation Settings"
deep burrow
Oh, that's awesome. I was looking everywhere and couldn't find it. Thanks!
lament blade
No problem :3
lusty frigate
hi
i was wondering if any of you could lend me a hand with my twitch dashboard or if this is another place ishould find 😃
i cant seem to make that my twitch detects that i am not streaming anymore so i have to wait a full day before i get my summary?
and streamelement didnt send me a stream summary either
short patio
Would appreciate if any of the staff could help me? 😃
dry hare
@lusty frigate is your status on twitch set to online or streaming? That might be why you didn't get the summary
@short patio I think I figured your question out
short patio
Really?
dry hare
in the dashboard, click on "Loyalty settings" under the Loyalty portion of the sidebar
short patio
done
short patio
Yep
dry hare
yeah, if you're using the SE tipping thing, then those people should get points from the loyalty rewards
so you'll want to set up your bonus points for tips there
They'll get points for following, watching, and then tipping you can add a bonus to so they will have extra points.
short patio
Had it all setup today. I don't actually run the stream - I just do all this sort of work for the guy. So I need to figure this out. Got him to set up SE today and he linked Streamlabs, which I think is where the issue lays
dry hare
is he using the streamlabs tipping?
that would probably be the root cause of the points not registering
using streamelements tipping, they would get the bonus points
short patio
He filled everything back out inside SE
I'm just worried that its being registered through both
And that maybe streamlabs is taking primary spot
dry hare
Streamlabs tips won't likely show in SE? (don't quote me on that). SE tips will definitely show
pine hemlock
If he is using a tipping link that isnt ours, our overlays will show nothing, same with the bot
short patio
When clicking the dono link, it does show the SE page however, which is why I'm confised
ohhh
I think i know why
We changed everything mid stream, and many people probably won't have refreshed their page, and still have the wrong link
I'll check with chat 😃
short patio
Eureka moment! 😉
dry hare
I did a help thing!
short patio
Thank you man, appreciate it 😃
dry hare
no problem!
worldly terrace
hey guys i finally got it about the black screen thanks to OBS discord if u ever get asked again it was this page 😉 https://obsproject.com/wiki/Laptop-Performance-Issues
now.. what if i wanted the chat box widget in my game screen instead of in twitch screen? xD
rare stream
hey i was sold out before but i dont think i get the announce anymore, any help?
weary mist
@rare stream just search your twitch name in the #402919550066229250 channel:
rare stream
dang totally missed it
weary mist
if you are ever curious, just do a search
@worldly terrace you can make any changes to your overlays that you want\
worldly terrace
there should be a check box for widgets "see in game" or sumthing like that cuz i have no idea how i can see chat wile i play xD sorry for my newbiness im gona do a search right now ;p
dense jackal
You can't put an overlay on your actual game
you have to put ur chat on another monitor or on your phone
or play your game in windowed mode
worldly terrace
ooohhhhh okay thank you!!! 😃
analog idol
Can I change the text in event list from "X bits" to "X bitties"?
frigid radish
Hi I had a questions about the music player in SE
I seem to keep having to load my songs into the queue every time... after a couple days the list gets erased again
any way to prevent this from happening
and is there a spotify plug coming soon?
analog idol
Songrequest is a queue, so once the song gets played it leaves the queue. There's a "default playlist" option in the SR options where you can link to a YouTube playlist that will play when there aren't other songs requested
analog idol
So on the streamelements site, click "songrequest" on the left side, click "settings" in the upper right, and then the second one down, second one over is "backup playlist"
frigid radish
dont see it i am sorry im being dumb its probably right in front of me
analog idol
Second one down second one over :3
shell edge
Viewers can't redeem anything even though the option for chat redeem for everyone is checked and saved. How does one do anything with streamelements?
analog idol
It's right in front of ya, lol
glacial lance
could i please have some voice support?
shell edge
Yeah I've been trying to get online support for 10 minutes but they won't stop spamming this discord where no support is here.
analog idol
If you're fine with getting support from someone who might not know how to help, I could see what's up
shell edge
Any help would be great honestly lol
analog idol
Can I get a link to your stream store?
frigid radish
HAHA i see it lol
shell edge
The problem is that us viewers can't redeem anything even though its all set up for chat and commands. We can redeem from the store and get a notification but other than that nada
frigid radish
so sorry
analog idol
Not following where it's failing. So you can redeem and a notification shows up and..?
shell edge
No we can't redeem it in chat
Even though it's set up for us to redeem in chat. The commands won't work.
It says the command and point prices all that and the commands dont work
frigid radish
its technology, sometime bugs come up, we shouldn't forget the ease it has made for other processes
shell edge
Idk Streamelements is making this more complicated than it needs to be lol
frigid radish
yea there are some cool features i am still trying to get down
analog idol
Hmm I just made a quick test stream purchasable on my channel, and the command works in chat. Is there a viewer level set in the item options (like, only mods can redeem)? Does each item have "redeemable in chat" selected? Is the bot straight up ignoring it?
analog idol
Yeah I just made a free redeemable on my channel to test, and it works with "!redeem test"
shell edge
Redeemable in chat is selected and no viewer level is selected besides all
Nah we've been trying !redeem chug and nothing happens
analog idol
Is the item command "chug " with a space after? That might break stuff
Nah just tested, that wouldn't break it
analog idol
Hmm yea I see that. Has he tried kicking and rejoining the bot?
analog idol
I'm trying to click through all my options to see what could be breaking it, because SE responds to my tests. Hmm
analog idol
Try to redeem an item that doesn't exist and see if it responds
analog idol
Huh.
wicked steeple
frigid radish
lone you still around got another stupid question\
shell edge
They're still here
analog idol
Yea, just wondering why the bot is hating on razertai, lol
frigid radish
well so i am trying to save a youtube playlist but i cant seem to find the url for the whole playlist just the individual songs... and theres a lot of them will take forever to load them all
can i link the youtube playlist?
shell edge
Idk the bots problem.
analog idol
You'll have to build the playlist yourself
deep burrow
Can I generate a command to play a sound or can the sounds only be done through rewards?
shell edge
Poor Lone's gotta do streamelements work cause they don't want to
stuck hamlet
analog idol
Eh, they're a volunteer squad for a free service
stuck hamlet
Most people doing support are volunteers.
analog idol
^
stuck hamlet
Ask your questions now, I'm here.
@deep burrow You will have to use the store, but could make commands, removing the !redeem.
frigid radish
lone so i added and saved the playlist to my library will that work?
analog idol
To your library?
shell edge
I just want to know why the bot is ignoring redeem commands. Lone's been trying to help but the bot just doesn't do redeems.
analog idol
And the odd part is that it instantly worked when I made test redeems on my channel
frigid radish
yea it lets you save the play list on youtube and it puts in your youtube library
stuck hamlet
What is your twitch channel name?
analog idol
@frigid radish if you have a link to the playlist then you can put it in that slot
stuck hamlet
shell edge
Viewers level use for commands is set to all. Can redeem in chat set.
Settings saved multiple times over
He's had this problem since getting the bot.
stuck hamlet
Pardon, i dont get this Can redeem in chat set. ?
shell edge
The bot does fine with everything but redeems.
stuck hamlet
Ah
shell edge
Redeeming in chat is enabled.
The bot works in the store and plays the notification but you can't type !redeem chug and redeem it like it's set to do.
stuck hamlet
Be part of the community and help people.
dense jackal
Takes a lot of time and dedication 😄
stuck hamlet
dense jackal
shell edge
Soooo
dense jackal
We are looking into your account
stuck hamlet
I'm having a look Amber.
frigid radish
well i can help while i stream i guess if i am online streaming using SE i can help as well
dense jackal
It is currently working for ours so there must be something missing
frigid radish
lol
stuck hamlet
It's also renamed to "!truth"
And it's also set to 800 points, so you'd need 800 points to even use it.
stuck hamlet
Yes, but the command isn't enabled.
shell edge
What about the chug one?
Thats the one we really care about tbh lol
And how does he enable so I can relay the messahe
message
stuck hamlet
I don't think you understand, the command itself: !redeem in the default chat commands isn't enabled, it is also renamed to !truth for some reason. he can enable it here: https://streamelements.com/dashboard/bot/commands/default or i can do it for him.
analog idol
In the "chat commands" section, you can enable "!redeem"
shell edge
Lemme relay it to him
stuck hamlet
Also, the command itself costs 800 to use, so if an item is Ex: 500 points, they will need 1300 to redeem that item.
analog idol
Oof
stuck hamlet
It's default 0
analog idol
Well you can change the cost, haha
stuck hamlet
he set it to 800
shell edge
Oh I see what he did
I see now
I gotcha
He did this when he was drunk he messed it up now
analog idol
Maybe the !redeem chug command contributed to that, haha
stuck hamlet
Glad we figured it out, my dude 😃
shell edge
Nah he just inserted a command into the wrong places
stuck hamlet
Fixed.
shell edge
That and Idk how to access the channel even tho Im super mod. Lol
stuck hamlet
if you want dashboard access, he can do it here: https://streamelements.com/dashboard/account/channels
shell edge
Thanks so much everyone!
stuck hamlet
No problem.
analog idol
for next time I'll know to check if the command is enabled, lol
stuck hamlet
Drunk set up isn't always the best
frigid radish
lone i figured it out!!!!
golden geyser
Dont Drink and Setup Stream Elements, kids. 
frigid radish
hahaha thanks my dude
analog idol
Noice, gratz
I still have song request on nightbot because I'm too lazy to build a new playlist haha
golden geyser
frigid radish
the moment i found out about SE i stopped all other bots
golden geyser
Excellent.
stuck hamlet
dense jackal
analog idol
Only thing that's truly missing is a vote-function for SFX (unless it's somewhere I didn't see)
stuck hamlet
frigid radish
i mean you guys (SE Developers) know they have cornered the market at this point
hahahaha
swooped in like Vince snatching WCW and Dana snatching PRIDE FC
i so hope things dont become pay to use or subscription based
i really dont know how xsplit survives
and will stop as this is not support chatter
golden geyser
@analog idol you could technically use the Contests tab 
frigid radish
do you give them back to the public or house them some where
analog idol
Does the contest tab have sound effects?
dense jackal
no
analog idol
Cause the way I have it set up on the-bot-that-shall-not-be-named is that when 3 people type the keyword "filthy", it plays a soundbite from Finding Nemo ("filthy, absolutely filthy" hahaha)
stuck hamlet
he means, people could vote there.
golden geyser
^
frigid radish
ok guys good chatting... and thanks again!!
dense jackal
❤
golden geyser
Later on! @frigid radish
analog idol
Maybe I can throw that in the ideas channel, just steal functions from everyone else and make them all in one :3
stuck hamlet
It's always best to post it on our ideas board
nocturne pelicanBOT
Here is the StreamElements Ideas Board: https://strms.net/ideas
umbral nebula
The SE browser source on OBS used to crash every ~7,5 hours, which wasn't a big issue, but now after adding more stuff to it it crashes every ~2 hours. Is there a way to prevent this? It works fine after I just refresh the source. Is it possible to automatically refresh the source or something?
buoyant scarab
Question... what are the user levels?
dense jackal
!levels
nocturne pelicanBOT
Chat/Bot Levels
100 - viewer
250 - subscriber
300 - __regular __
500 - moderator (twitch mods automatically placed at this level)
1000 - super moderator
1500 - broadcaster
Dashboard Manager Levels (least to most access)
Bot Supervisor (can add super moderators from dashboard)
Editor
Full Access
https://i.imgur.com/s61Liry.png
umbral nebula
Yeah Studio
dense jackal
I'm not experienced with slobs but in obs it would need to look like this
nocturne pelicanBOT
Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png
dense jackal
!multi
untold spoke
Slobs is the same, just a bit better
Ah, it shows now.
Last question; do i add latest follower myself or should it automatically appear.
I use one of the premades
atomic hollow
check here - https://streamelements.com/dashboard/session
untold spoke
ty
dense jackal
So fast 😮
dense jackal
untold spoke
I need to change that i believe¨
dense jackal
You are using a Streamlabs tipping page, therefore we don't recieve the alerts on StreamElements
untold spoke
Oh, how do i change that?`
dense jackal
The link in this panel, needs to be to your streamelements tipping page
untold spoke
yh right
dense jackal
Your page isn't set up yet so it needs to be set up here https://streamelements.com/dashboard/tipping
dense jackal
atomic hollow
dense jackal
No problem 😄 That's why we are here
west gull
Is there a possible way for me to pull an image off of your website that I uploaded? I had to reformat yesterday and lost all my stream pictures and stuff
stark crater
i know i have done it before, but can someone remind this idiot how test test notifications for an overlay
west gull
I just need a duplicate of my overlay, need to alter its text so it all matches, but I don't have the original file that I made
stark crater
OMG.... i'm an idiot. i was starring right t it
stuck hamlet
Whats your twitch name @west gull ?
gentle imp
if you login all your stuff is still there Trux, unless you changed name
west gull
Same as this, just a capitol R and J if that matters
@gentle imp its still there, but I do not have the original file to change it seeing as I reformatted yesterday after windows refused to boot
gentle imp
ahh, my bad
stuck hamlet
which do you want? https://www.onslaught.ca/s/gck65g4k.png
you have a lot of the same
stuck hamlet
stream overlay 5?
stuck hamlet
np
untold spoke
how can i get sellout, or what is a sellout
nocturne pelicanBOT
@untold spoke To be a proper #sellout all you need is to use StreamElements as your primary service for Overlays, Tipping and Bot.
untold spoke
Oh, am i using it now
celest temple
Is there any poll system with the StreamElements bot?
tight harness
It's been requested on the ideas board but not developed yet
https://streamelements.helprace.com/i190-poll-tool under review
celest temple
Ah, okay.
untold spoke
After i started to use the stream elements overlay, my frames been dropping 😦
dim bolt
how do i get the overlay to work?
clever mango
@untold spoke please check all of the browser sources and make sure they shut down when not visible (found in the properties of each one)
nocturne pelicanBOT
fiish To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4
dim bolt
ok thank you!
clever mango
you're welcome
tight harness
Does Shadow Play allow browser sources? 🤔
dim bolt
i dont think so
tight harness
Then you may want to try something else
dim bolt
ok
thorn spear
@tight harness the bot isn't timing people out for 1second it's perma banning them.... any ideas? I checked the settings it should be just 1 second.
tight harness
Definitely the SE bot doing it?
Mentioned it in our support team chat, your settings are indeed fine
thorn spear
sorry streaming so not paying 100% attention but hi @tight harness and thanks.
winter moss
Hi there - anyone can advise if I have a overlay (with only kappagen and the hypecup) and this one takes far beyond 10% of CPU in idle? I checked shutdown if not visible, I reduced the size of the layers in the scene to not be full screen and I unchecked "use entire screen for emotes" - I'm lost 😦
tight harness
@thorn spear Should be fixed now 😃 thanks for reporting it
thorn spear
it is fixed now, thanks to TerraBuck
tight harness
nuuls fixed it
quiet torrent
I have a question rearding tips: As far as I understood it SE doesnt touch the money, its send from the senders PP directly to mine. But as which payment meathod? Friends and family (no fees) or the other one (dont know the name rn, with fees)
quiet torrent
Okay, is there any way to calculate these for an example amount?
clever mango
@quiet torrent where are you from?
quiet torrent
GER
tight harness
@stone spire I believe all scenes share the same audio settings, or am I misunderstanding your question? 🤔
slender yoke
How can I create a command that creates a hyperlink for viewers to tweet a prewritten message, something like "Hey I'm watching {channel} come over and join me!"
clever mango
@slender yoke the link can be created at a site like https://clicktotweet.com and then added to a command resposne
quiet torrent
Alright, thank you first of all
But thats quite a bit
There are other services (who of course touch the money) but where the fees are smaller, even tho there is a fee included for the platform as well
How do they do that? Do they have some kind of deal with PayPal (since all transactions are firstly being collected into one account (of the platform) and then send out to the user?
Is there a possibility to reduce these fees for SE users as well? Any communication between you guys and PP happening regarding that matter?
slender yoke
awesome thanks !
stone spire
@tight harness yeh it seems they do, I was wondering if there's a way to have individual audio settings for each scene
clever mango
Another payment provider like paypal or another tipping service (like SE) that connects streamer-viewer via a payment provider? There's really no negotiating with paypal.
stone spire
Maybe I can do it with profiles
tight harness
@stone spire I don't believe so, you can add Filters to the audio mixer section but I believe that applies to all scenes still
stone spire
Would be a nice feature
quiet torrent
(BTW will delete the link right away when you clicked on it @clever mango , dont want to make advertisement for any other service than SE 😛 )
clever mango
@quiet torrent they're handling payments directly and/or using other payment providers which have different fees
We are in talks with other payment providers so we have more options available for streamers to choose from but there is a lot of legal discussions so it takes a while
stone spire
Yeh pp's fees are pretty steep but its pretty much a monopoly
price of convenience lol
quiet torrent
Alright, that answers the question, thanks alot again 😃
tight harness
When you're integrated into so many services it is pretty much a monopoly, you're right 😄
urban wolf
I am a supermod for a streamer in SE, but a couple of the commands aren't responding to me. Is there a simple way to fix this, without bothering the streamer?
atomic hollow
@lament blade ??
lament blade
Ok, is there any news about the YouTube bot?
atomic hollow
yes, I actually DM'd you
but you didnt answer
@urban wolf can you give an example?
of a specific one
urban wolf
the !addpoints user points doesn't respond to me or the other supermod, but to the broadcaster. I have looked at the commands and it says supermod.
atomic hollow
what channel?
atomic hollow
urban wolf
qb1junkie
lament blade
and...?
tight harness
@lament blade He was showing you that you did get a DM
tight harness
@urban wolf So you're doing it like !addpoints kingcoast 100 for example?
urban wolf
that would be an accurate example, but for other users
tight harness
Ahh gotcha
lament blade
Still waiting...
atomic hollow
hey @lament blade can you please wait 5 minutes while I help out another user?
lament blade
Ok, sure!
atomic hollow
thanks
minor storm
Hello, i recetly changed my nick on twitch. And now in chat stats it show my old nick a my new nick separately. What can i do to sum chat massages and remove old nick ?
lament blade
Can you relog on the website?
tight harness
It's worth parting the bot with Part Channel before you relog, then you can Join Channel afterwards so the bot joins your channel with the new name
nocturne ermine
May I ask for assistance?
tight harness
Of course
nocturne ermine
With OBS When I try to Stream and record at the same time it gives me an overload message with in seconds of starting to record
I am also trying to set OBS up to correctly utilize OBS to it's greatest effect, unfortunately I think I failed but not sure why
tight harness
discord.gg/obsproject - these would be the best people to talk to about that 😃
nocturne ermine
wow this is awesome
tight harness
You didn't know they have a Discord? 😄
nocturne ermine
no Sir
tight harness
Surprise 
native crystal
Hey, something's wrong with the bot's ranks. As a Super Moderator, I can not use the command assigned to me, and as she lowers her powers to the moderator, it works.
clever mango
@native crystal channel and command example please
native crystal
RockAlone, !lastseen
clever mango
thanks, one sec
keen stream
So I have this issue, in the follower goal it says I have 77 followers, but I actually have 105. How do I force the number to update?
atomic hollow
right here - https://streamelements.com/dashboard/session
keen stream
Thanks!
lost silo
hey guys so I downloaded the Blue fold scenes to use. and on the Starting scene at the bottom right it says "Currently playing" is there a way I can link my spotify instead of youtube>
atomic hollow
currently its only youtube, Spotify are holding back on our integration
atomic hollow
anything you remove from the overlay is reflected in OBS
if the overlay URL is there of course
pearl light
just make sure you hit save 😛
lost silo
thank you guys!
stuck hamlet
@quiet torrent ty
quiet torrent
😃
clever mango
@native crystal Sorry about the wait. IRL stuff popped up but I'm looking now
@native crystal so you were saying that you are unable to use the command but a moderator at level 500 used it?
tight harness
I believe they said that as a Super Mod they couldn't use the command even though it's set to Super Mod but when the command requirement was lowered to Mod they could use it
native crystal
^ Exactly
clever mango
ok I'm in the chatroom but can't chat
can you try the command?
try with @
please
lost silo
hey guys I am trying to set up my audio through obs. When I talk to the stream through my headset that is mic/aux in the mixer section. my music/game sounds come through the desktop audio section. is there a way I can edit how loud / mute discord through obs?
clever mango
@native crystal I'll look into it and update you soon
nocturne pelicanBOT
@lost silo For the best OBS support, please join their discord where OBS devs and support volunteers are available all the time discord.gg/obsproject
native crystal
@clever mango Okay, thanks
pulsar gulch
did i set the command bad or something ?
turbid reef
ill take a look
pulsar gulch
thank you
clever mango
thanks
heavy spoke
so people have been trying to donate to me on stream and they're saying that their credit card is being declined even though they have necessary funds... Its multiple people 2 so I dont think its something wrong with paypal
modern jay
dumb question but I assume you have to quit the other stream service before you can activate this one?
pearl light
@modern jay not a dumb question at all, you can use both but i imagine it would be a bit messy
since we offer an all in one solution you might as well focus on SE 😃
we also have handy import tools in case you already started using other services
@heavy spoke what error are they getting? and on which site, ours or on paypal?
modern jay
@pearl light great thanks! Another question, im just seeing the SE page and vids for the first time, soooo.... How is SE service free... I get why SL takes a percentage, no one wants to do work for free... How does SE make money if they dont take a cut? In the grand scheme most people prolly just say its free thats all I care about but there has to be income for SE somehow/somewhere right?
worthy vigil
My Stream Elements thinks I'm offline when I'm not.... it keep posting the timed message for when I'm offline, instead of the timer I've set for when I'm online
silk void
hello, can anyone help me set up the command for somerthing like this please
!so itssjustjosh then the bot says, "go check out this streamer (streamer name) or something like this please?
lament blade
We have that command as a template, it's called "shutout" @silk void
silk void
ok thanks let me look
lament blade
Go on custom commands, click new command, and at the top on templates
tight harness
@worthy vigil
lament blade
Did you make the online interval less than the offline one? 
Or made sure it's ticked
pearl light
@modern jay we're VC backed and we've chosen not to go into anyone's pockets 🙂
pine hemlock
@turbid reef ^
sudden tiger
I am having a problem setting up my overlay
lament blade
What is the problem? o:
sudden tiger
It's not fitting my OBS correctly
lament blade
Are you using our themes or did you make your own?
sudden tiger
Your themes
tight harness
Did you keep it at 1920 x 1080?
sudden tiger
I fixed it thanks
lament blade
😄
wanton jetty
Hey guys iv got the chrome plugin but my points aint importing from StreamElements 😃
fleet spruce
hello - how do i get added to the #402919550066229250 channel? it looks cool
nocturne pelicanBOT
@fleet spruce To be a proper #sellout all you need is to use StreamElements as your primary service for Overlays, Tipping and Bot.
lament blade
Where are you trying to import it to? @wanton jetty
lament blade
Are you logged in on StreamLabs as well?
wanton jetty
Ye
lament blade
Does it give you an error or anything?
lament blade
Oh that only imports the tips and Alerts
You need to do something else for points, one second
wanton jetty
😦
nocturne pelicanBOT
To import points in a CSV, use https://filter.dj/CSVtoStreamElements.html . Note that the format required is Name,Points. You can find your JWT and Account ID on this page https://streamelements.com/dashboard/account/information
lament blade
!pointscsv
wanton jetty
Fukkk can somone reset my Tip list then plz 😢 as everythings now trippled lol
lament blade
We can't reset it, you need to manually delete it, i can ask if someone can help you with doing that
wanton jetty
yh plz
On streamlabs do you know where the export to CVS is ?
for the points
Nvm ill start fresh :/ as copying this shit over will be a pain in the ass they removed the Export to CVS option on there points system 😦
and i dont use there bot.
restive quiver
any knowlegde on how to get the custom chat to trigger the keyword and redeem an item in the item store? i use the ${redeem} in the keyword but dont seem to trigger any event
misty wagon
@wanton jetty I'm happy to help manually deleting if it's a lot, send me an Full link
weary mist
@restive quiver the $(redeem) has to go into the response, and then in advanced options, you put the word you want it to trigger on in the keyword field
dim bolt
how do i switch between overlays on obs
fallen lava
is there a follower goal that i can add to my overlay in streamelements?
dim bolt
how do i switch between overlays on obs
nocturne pelicanBOT
@dim bolt Check out this tutorial for OBS’ studio mode which allows you to preload scenes before transitioning. https://www.youtube.com/watch?v=W8iWsD2Lq3U
weary mist
@fallen lava yes, there is a widget you can add to your overlays called follower goal
fallen lava
@weary mist where exactly are the widgets at on stream elements website?
weary mist
in the overlay editor
so
Go to my overlays
Create an overlay if you haven't already
then open the overlay in the editor by clicking the bigger pencil
Then you can add widgets by clicking widget in the top left
weary mist
👍
proud pumice
lament blade
I found it hard to read
streamlabels show 10+ activities when ground control shows 4
at the same size windows
left umbra
Hello, new to streamelements.
I recently got affiliated on twitch but i cannot see any subs tab on streamelements, any help?
dense jackal
log out and log back in @left umbra
serene granite
@lament blade did these events occur before you signed up to StreamElements ?
dense jackal
There’s sometimes a small delay once you reach affiliate because our system has to realize it then start grabbing your sub api
serene granite
when did you sign up to StreamElements ?
lament blade
no man, It's just the size of the bars n stuff
serene granite
you can edit the settings of GC and enable compact mode
lament blade
yea, looks better
dense jackal
left umbra
@dense jackal thanks, also is their a way to see all the subs? and also for how many months they are subbed?
dense jackal
activity feed -> widget data
will show number of subs
or your twitch dashboard
i’m not sure if there’s a way to see each individual person and their months subbed 
modern jay
is there a way to import my camera feed so its easier to move my widgets around it
left umbra
because i have a friend he was charged 15$ for a month sub (tier 1)
dense jackal
take a screencap of the size of your camera and upload that
@left umbra that’s really weird bc the tiers are $5 $10 $25 
may want to ask twitch support abt that
clever mango
twitch offers the option to purchase 3 months of tier 1 sub
left umbra
yea, ik. pretty weird.
serene granite
@modern jay you can upload a screenshot of your fullscreen stream with where your camera is currently
and then move it to the bottom of the list of the widgets
and mark it as hidden, so it will be greyed out
left umbra
@clever mango yes but on twitch it said he's only subbed for 1 month even in my alerts is shows only 1 month
modern jay
okay thanks @serene granite I will give that a go
clever mango
Because even though he prepaid he's only been a sub for 1 month
left umbra
so after 1 month he'll automatically be a sub?
cause he said he selected 3 months but it shows 1 on twitch
sorry i'm just new to streaming
clever mango
he won't be charged for months 2 or 3 but he'll remain a sub
dense jackal
He’s going to stay subbed for 3 months. right now he’s in his first month.
clever mango
he will need to share his resub at 2 months and 3 months though for the alerts to show up
it just doesn't charge him at those times since he paid up front for 3 months
serene granite
i guess this 3 month sub isnt available in all regions bcuz i dont see an option of purchasing it 
left umbra
sorry but i didn't get the alerts part
clever mango
!share
nocturne pelicanBOT
Twitch prime (new and resub) and paid subscriptions (resub only) must be shared in chat manually by the person subscribing in order for the subscription information to be sent to StreamElements. For twitch prime, the user needs to have sharing enabled on https://www.twitch.tv/settings/prime. For paid subs, if the share box doesn't show up immediately it will when they refresh the page. https://i.imgur.com/VNJN0Uv.gif https://i.imgur.com/2297EA7.png
serene granite
@left umbra the alerts occur when the event occurs
so 30 days from now and 60 days from now.
(or from when he subbed)
left umbra
oh ok, so he needs to share it for the alert to appear, but why didn't the alert say subbed for 3 months in the first place?
serene granite
thats just not the event that twitch sent
they sent the fact that he's a new subscriber
in 30 days we'll get the event that he's resubbed
clever mango
tawny bay
To go into detail about what I asked last night
As a ps4 streamer I can't stream with music basically. I have been trying for 2 months to find a way to. I was wondering if a bot could someone play music on the twitch page itself (instead of threw my stream). Music that was controlled by song request and what not
serene granite
currently there's no way to do this AFAIK
BUT, we're working together with twitch to bring solutions for console streamers
upper steeple
@misty wagon any word on the resizing of ground control issue?
serene granite
its very exciting tbh
lusty frigate
hi how can i reste a follower counter? io tried resseting this session data and it doesnt work
i kinda dobnt wanna up the number to ridiculous amount so please send help xD
radiant crest
2 Questions:
- No plans for an extensive quote system is there?
- any plans for a in chat counter system? meaning that every single time the command is triggerd it counts up
clever mango
- in progress
- you can do this with the count variable
nocturne pelicanBOT
@OnYourDevice#1574 If you are using the total follower/total subscriber widget, reset your session from the Activity Feed to fetch updated data from twitch. If you’re using goal widgets, you can edit the progress of any goal by going to Activity Feed > Widget Data > Goals. This can also be found in the overlay editor by selecting DATA (next to WIDGETS) > Goals
stuck hamlet
bamboozled
clever mango
thx discord
clever mango
tight harness
Confirmed, they left
calm beacon
Hi hi! I have a question and hopefully I'm in the right chat. I was wondering how I get the stream store to work properly or if I'm doing something wrong. I have all my items enabled but the notifications don't go off so like for example I have a scare item where someone can buy it and it plays a sound to scare me but when people redeem points it doesn't do anything? I'm extremely new to this though so 😅
tight harness
Sound items don't have a visual alert, they just play a sound. Either way you need the Store Redemption widget in your overlay for it to work 😃
calm beacon
How do I get that??
tight harness
When you're editing an overlay you click on Widgets, find Store Redemption and click on Add for that widget
calm beacon
Sorry, I know this is probably so simple but I have trouble with anything like this lol
dense jackal
Only the most recent top tipper
tight harness
Did you click on Search after changing the date range?
lament blade
Yeah, nothing changes, it still shows all the way back to october
lament blade
today until the 11th of this month
tight harness
Sure you're not doing 11th February 2017?
tight harness
No problem 😃
gentle drum
One of my recent subs didnt pull into the recent sub list. Any way I can manually add them?
tight harness
@gentle drum Sadly not at the moment, if your sub just hasn't shared their sub yet then ask them to do that, that'll be why they're not showing yet
tawny bay
is the overlay yall got something that goes into obs or?
gentle drum
@tight harness what do you mean by 'shared their sub'?
tight harness
@tawny bay Yes, you put overlays into OBS as a browser source
tawny bay
ok thought so
lament blade
I found a fix for the import issue as well if you import tip lists more than once and it duplicates
tight harness
@gentle drum The big share button you get at the top of twitch chat for sharing your sub events
clever mango
!share
nocturne pelicanBOT
Twitch prime (new and resub) and paid subscriptions (resub only) must be shared in chat manually by the person subscribing in order for the subscription information to be sent to StreamElements. For twitch prime, the user needs to have sharing enabled on https://www.twitch.tv/settings/prime. For paid subs, if the share box doesn't show up immediately it will when they refresh the page. https://i.imgur.com/VNJN0Uv.gif https://i.imgur.com/2297EA7.png
gentle drum
@tight harness @clever mango thank you!!!! ❤
clever mango
tight harness
no problem
gentle drum
FYI - you guys are amazing and streamelements has made my life infinitely easier. ❤ everyone