#helpdesk-twitch
1 messages Β· Page 214 of 1
why can't I resize ground control after I maximized it?
I can move the bottom and top portions but not the right or left
I have restarted it as well and same thing
@upper steeple I'm not one of the superplebs of this channel, but that sounds like a Windows issue, not GC.
What operating system do you use?
wins 10
Did you already rebooted pc?
i maximized it on the songrequest part to change the quality of the video and then when i restored it it won't let me resize the right or left of ground control
no i don't have time to restart I have to start my stream soon and I'm already running behind on things.
If that is the only way to fix it then i'll do it later
I've notified the powers that be, have a good stream
I'll pop by later
How can I be added to #402919550066229250 i did what u said pls help
Hey Guys this one isnt about SE but i got a Question for my Panels maybe some1 of you know how to make them! ... I googled much but nothing works for me even the Markdown doesnt help me with it...
Some1 know how to do this Vertical Line in Panels?
https://imgur.com/GwRm11M
Hope some1 got a idea about it π
yep it's a block quote
Block Quotes
If you would like to place quotes in your panel, use the greater than symbol (>). Multiple greater than symbols may be used to nest block quotes.
To be a proper #sellout all you need is to use StreamElements as your primary service for Overlays, Tipping and Bot.
There we go π
I thought it was meant to remove my message with the tag @clever mango 
@somber inlet Could you link your Twitch to your Discord in your Discord User Settings > Connections so I can confirm you meet those requirements
@tight harness To be a proper #sellout all you need is to use StreamElements as your primary service for Overlays, Tipping and Bot.
!command @username Magic 
I have done it
I'm still half asleep I think 
Name aniket101
You've been added to @past tartan


Hey guys, is there a way to rotate an existing widget?
@silk mural Technically yes but it'd need to be in it's own separate overlay and then you'd need to rotate the browser source in your streaming software (providing that it allows that, I know OBS does)
Oh I see, kind of a workaround. thanks! π
No problem π
hey guys and lads, in all videoguides I see the "Overview" Tab below Bot settings. But my first tab is Modules. Someone knows why?
@gentle imp any news on the workarround for this issue?
@obsidian maple Same here, it could be because people kept missing Timers at the bottom π
Couldn't say for certain
@lime notch I tested the random.pick and did not have the issue. Here is what I have, a lot less table throwing but it works minus the '} being attached at the end.
${random.pick '(β―Β°β‘Β°οΌβ―οΈ΅ β»ββ»' '(οΎΰ²₯ηΰ²₯οΌοΎο»Ώ β»ββ»' 'β¬ββ¬γ( ΒΊ _ ΒΊγ) '}
Hi,
What's the difference between Single and Multi Raffle Module?
@lean elm Single or Multiple winners
whats the participant to winner ratio?
@tight harness
in multi
say if 10 people join
I need some help with my overlay, when i add Kappagen and launch my stream nothing happen can someone help me fix the problem?
I believe it's random but could be wrong, I haven't used it in months, best thing to do would be to test it and find out
@lean elm
@tight harness Ok, thanks
quick question to anybody who may know: How do I activate the song request commands that say they are controlled by module settings?
activate song request
specifically the bot commands within the song request settings
The commands page just lists the commands. They're enabled/disabled from within the SR system settings
same for commands related to bot modules
There are commands in there that I cant see in the song request settings
specifically !songqueue and !songrequest based on video title
also !pause !play and !removesong
They're all enabled when songrequest and songrequest via bot are enabled
Also SR with a title is not possible at this time because of a youtube API restriction. We're hoping to be able to offer it soon when youtube raises the limit for us.
No, they'll remain greyed out
try them in chat you'll see they are active π
and when the SR system is disabled they won't work
alright
sweet, the remove song command does work
I was a bit confused by it not being blue. Thanks!
shame that we cant use the video titles
You're welcome 
one more question, any way to get song name in the overlay to use the name of the song in the backup playlist?
It is.. StreamElements began right after youtube cut the limits massively
but they'll need to increase a lot when we integrate with youtube live streaming which is almost ready
im looking forward to it
That's tied into the song point system so if we have enough to do it after the limit is raised we'll try to add that back in
Alright, so not possible at this time. Thanks for answering my questions so quickly!
Man, I wish I could adjust some of the Pheonix overlay, I really like it but I don't game with a webcam and some parts are just over extrusive to the stream and would look better elsewhere XD
You can hide the webcam border easily, click on it then click on the eye symbol in the Layers menu on the left
Not specifically talking about that, Just saying in general lol.
As id love to have just the bottom part be the top, without the side corners, then have all the info on top on the bottom.
It sucks that that whole background is one file that it plays over RIP
Are you talking about the in-game scene? Because the graphics for that are not one file π€
The entire background is for the afk/end/start
Right, but that fills the whole screen anyway, so what is it about it that's intrusive to the stream?
I guess i'm just confused π
The social media is intrusive personally to me on the game, being as big as the camera stacking into the game.
But you don't show gameplay on the afk/end/start screens
So you're using the wrong scene and then saying it doesn't look right?
I see
I like the Top and bottom parts of the afk scene
If it's not what the scene is intended for then I don't know what to suggest
Well like I said its just that entire background is one file sadly
so you can't for example just disable it
Yes, because it's not intended for gameplay
Which is weird because other stream element overlays use the same layout for ingame besides it not being tied to the background.
well nearly identicaql
identical*
All super themes have a designated in-game scene
Yes I know...
Well this was meant more to be in ideas than support, wrong tab just wokeup, browsing again.
i need help doing the game capture feature on obs
Right click, add, game capture and choose your game :D
but when i want to choose a specific window (remote play) it is just black
I imagine with Remote Play it's window capture instead of game capture although i've never done it so can't be certain
Is it possible to fix this? (my name on the left monitor)
Sure, select it in the overlay manager and then either drag it left or hold down the left arrow on your keyboard so it moves left, then save it, really easy π
thatnk you so much, i've been trying to fix it all day :/ i'm so stupid xD
Hello :)
Can somebody help me set up the Songrequest, as Im having trouble with one specific part.
I have set a playlist as backup playlist, but its never being played. What do I have to do to make it play?
Having a look now to see if I can find out what might be going wrong
Thanks alot
Your playlist is playing fine for me
Really?
If I go to https://streamelements.com/dupstre/songrequest
It shows no paylist, if I start the stream it doesnt play. If I write in chat !play it doesnt play.
If I manually !songrequest a song it works
Yes it plays when I go to the songrequest tab in the dashboard but shouldnt it play automatically on the stream as well, just as a songrequest from a viewer would play without me having to be on the tab in the dashboard?
Automatically on the stream?
It plays through that page I linked or Ground Control (our desktop app)
No
Okay, kinda odd. But its my fault then
Is there no way to have it play like a "usual songrequest"?
Those 2 places are where you're meant to listen to "usual song requests" and backup songs
I mean when Im streaming and a viewer sr a song, I dont have to be on the tab but my viewers will hear the song
If you're referring to Media Share that's a separate thing
And only works for requested songs
Ahh, alrighty then
Media Share is when the video plays on the stream too
No problem π
Is it possible to reset and/or restart the Chatstats?
I don't think so @Peradu#0667 Let me check 
Np π
One more question @tight harness
When I have a song of my backup playlist played (either thrrough dashboard tab or Ground Control) it doesnt show on my stream on the "Song" Layer
Is there a way to configure the layer so it will show?
@Peradu#0667 sorry thats not possible π¦
And while we are at configuring layers: How can I configure other layers? lets say the "recent follows" layer: I want only my recent follows from last mouth to be shown, or last day or last year.. something like that. Couldnt find it in the overlay editor :/
@quiet torrent That's right, it's due to our current cap on the Youtube API, although this will be getting raised soon and we want to add it in to show these too if we have the ability to do so without using up too much of the new limit
Ah okey. At least I tried π¦ Is it something I could submit as an #ποΈ±feedback-and-ideas @winter zenith ?
Ahh okay I see
@ivory glen why do you want to delete them in the first place?
Any chance you know the answer to my other question as well? @tight harness
It shows the last x amount of those things, not from a set time period
You can change the number it shows, but not the time they're shown from
We used SE at the start, then we tried some other services. And we are now back using SE (Because it is amazing!
). The problem is that we don't really get anything out of the Chatstats due to it being based on old viewers, old commands - Old date to be honest. >_>
I see :/
How can I change the number?
Click on the widget, change the number on the left
I think the only way to reset it is to completely Delete SE and sign up again? But not sure if tis is possible and it will probably be an even bigger inconvenience... @ivory glen
So I suggest just to wait til your corent Viewers will claim the Leaderboard back again! π
I've set it to max already but its showing nothing..
see it as a additional challange for your viewers 
Hey I have a question, did anything change with the overlay source coding? few days ago I had no troubles and from today on they all started playing the alert sounds at the same time, and i know about the shutdown source but that wasnt on a few days ago.
so you have the box checked to shut the sources down when not visable?
it was unchecked a few days ago and it only played the sound on 1 scene
and now its still unchecked but it starts playing all of them
i know i can check them and will do that aswell. But the delay is a pain:P
you should check the box and use studio mode
was just wondering if anything changed
so the scene can load in the background and will not be a pain for you π

I dont think that we changed something
As far as chatstats goes it's an ever evolving system. There is more functionality and options that have not been released yet. It's entirely possible that down the road what you're looking for will be available. @ivory glen Here are two ideas you can upvote https://streamelements.helprace.com/i231 and https://streamelements.helprace.com/i232
thanks Terra 
ok good to know then i was just lucky in obs i think for a few weeks:P hahaha
damn why did my luck have to stop β€ thanks for the response guys and keep the work going love it so far:)
You're welcome 
Thank you for your time @winter zenith and @clever mango 
No problem! We love to help 
So, is there a way to get the stream elements bot into other rooms? i know the feature just rolled out today, but was just curious if anyone knew a workaround now / if there is a planned update for the bot being in multiple rooms?
The feature was only released last night, needs to be discussed π
There's no way to do that right now. You don't want the bot to tell the user if there was a problem with their redemption?
I have a question, are loyalty point still given if the stream is offline but people stay on chat?
No, they are only handed out while live
The redemption works if I just put β!redeem pickweaponβ but not if I type in β!redeem pickweapon (the weapon they want)β I was wondering how I change that
did you set a requirement for the stream perk?
How do i do that?
Thank you
Thanks @clever mango

is somebody here?
yep @upbeat tiger just ask away
well , I found a suitable Overlay/Theme for my stream
but I do not know how to apply them to obs
So what you want to do is go to your scene
on obs yes?
press the plus button under "sources"
select "browser sources" and paste the overlay link there
thanks @slim cairn
No problem π
Hi, I would like to get some help with Ground Control
What seems to be the issue with it? @gray spear
I keep opening it up, but It seems to be gone
Can you check if your anti-virus is quarantining it?
That's normally the issue, because Microsoft hasn't reviewed it yet
Nope, nothing
do i need to make a seperate twitch account with the name i want then put the oauth code in?
@half tulip Yes
gotcha, thanks ^^
You need to log into the account you make for the bot
When you request the code
Otherwise you're putting in the code for your main account π @half tulip
Makes sence, had a small hope you lads had made a workaround for that, hahah
the "name" needs to be the same as the newly made account?
tested so that's a yes
so what's the diffrence now? Streamelements bot is still there aswell as the "custom" bot
This Is what it shows me (Hopefully you can see the full picture)
@half tulip That's correct. The custom name will be used as long as the requirements are met and ground control is running
It reverts to "StreamElements" when that isn't the case
But both bots will be there at the same time?
just that the "custom" one will answer to commands instead?
Yes
cool, cool, thanks lads ^^
@gray spear the program is off the screens
hold ctrl+tab and let me know if you see it
you mean alt+tab or windows+tab and yes it's there
sorry yes
But I never moved it out there
Hey guys, do you have integration for the "Twitch rooms" feature yet?
No, if it does become supported in the future it will take some time as it's very different from the regular twitch chatroom
@gray spear Do you know how to get it back into view? If not, I can help
I dont
@raven sapphire For some reason twitch decided to use a backend for the rooms that is closer to youtube live chat (not good) than their normal IRC chat
@gray spear Ok I'll get you the steps
You're welcome 
@clever mango Hmm, I thought it would be as simple as the bot joining the channel. For during stream gambling/checking points etc without disrupting normal chat
that would be nice but they went and threw a monkey wrench into it 
Β―_(γ)_/Β―
Got me a question folks
What can we help with? π
Alice hey you how are you?
ok I need to figure out how to set up my tips to automatic approval
or is that a bad thing
thank you
No problem
If you had to manually approve them before they would show up, yes it will
just curious
No i'm not
ok thank you anyway Alice you rock
π
You can do it with a capture card or Remote Play
I know LS but I am just trying to configure how to lower the volume
Are you capturing it in OBS?
I get audio, but the volume slider moves, but nothing happens like it greyed out or something. Yes obs
I use xsplit too, and it easy there, but obs is a pain
If you lower the blue bar for Desktop Audio it should lower the volume for everything
That's how you lower the volume you're outputting to the stream, yes
No problem π 
does anyone know how to make the top box the same size as the others?
its the event list widget
Hi, anyone know if i can make ground control any thinner, because i used to be able to make the window really thin, now i'm limited to 526
@lament blade You can't add overlays on the Twitch app on Xbox/PS no, they don't support browser sources
You'd need to use a capture card or Remote Play hooked up to a PC with software that does support browser sources for that
@limber summit a minimum width was set for the app but it's being discussed and could be reverted
π thanks :p
@lament blade The larger box is the latest event, that's how it was designed to be to indicate that fact
hi guys , I settled things with my overlays and stuff
one last question
will the chat automatically come up in the box of the overlay?
it's my first time using an overlay
if u add the chat widget yes
okay @gentle imp thanks budd
no problem π
I'll be live soon if somebody can put it on sell out
I'm a beginner so I could be messy at first π
Here are the requirements to be added to the #402919550066229250 bot
@upbeat tiger To be a proper #sellout all you need is to use StreamElements as your primary service for Overlays, Tipping and Bot.
Bot just means having the bot in the channel and a moderator
tipping is set up under Tipping on the left side of the dashboard
which I don't have :/
?
mods
/mod streamelements
in the chat?
Yep
oh ! thanks man
My pleasure! π
it's already a moderator , so I must have set it up before or something
You have to go to https://streamelements.com/dashboard and set it all up as you want it. Whit tipping page, chat commands etc.
okay , should I download ground control aswell ?
That is up to your personal preference. π
I like Ground Control a lot π
once you've set up tipping settings you can click on Open My Page on the main tip settings page and copypasta that link into your twitch panels below your stream
A panel (or a link) that can direct you to your tipping page. This gives people the possibility to support you trough donations.
Yep!
π 
!sr not working. No songs are played.
Ok, did the bot respond when the request was made in chat?
yes
I see a song in your queue that you requested
And you have the song request page open?
So what's the problem? π€
i cant hear on the stream. Do i have to have the web page up? lol
shit. i forgot.. Ground control. my bad. im an idiot
No problem π
You got it? It's the volume bar π
Hi, so I'm having a problem with one of my overlays, the default bit sound keeps playing even after I clear it and add a new sound, am I doing something wrong or is it glitched?
@dry hedge Changed the variations of the alert too?
Hi i've got a problem. My Twitch picture isent updating.
@scarlet mason Profile Page > Open My Profile > change it over on the left
@tight harness Yep, even deleted them and added only one with the sound I originally wanted, I made a new overlay to test it and it still does it
Are you just testing within the overlay manager or within streaming software?
Both, someone was dropping bits and it was doing it while live
how would you be able to be added to the sellout tab?
If you have another overlay added to your streaming software and it hasn't got 'shutdown source when not visible' ticked in the properties you could be hearing it from that other overlay, even if it's in an entirely different scene
@echo falcon To be a proper #sellout all you need is to use StreamElements as your primary service for Overlays, Tipping and Bot.
I'll double check and make sure
Yeah, I did the command for the bot to tell you that @echo falcon π
Added you π
okay thx
No problem 
@tight harness thank you, I never really use a certain overlay and didn't check it, much love β€
No problem π
It was driving me nuts, have a great day and thanks again
Have a great day too 
Hmm, can I be a #402919550066229250
@vague nest To be a proper #sellout all you need is to use StreamElements as your primary service for Overlays, Tipping and Bot.
@vague nest Added you π
can you add "currency" to your viwers thru chat?
yes its !givepoints @elfin magnet
so that and name?
yes
even tho i changed the name of the currency?
!givepoints gives people points from your points
name and amount?
!addpoints adds points from the bot without taking any from you
ah, thank you.
Name and amount yes
An alias for !givepoints is !give and an alias for !addpoints is !bonus
For anyone feeling particularly lazy 
so: !givepoints fatbobsgaming 100?
If you want it to take the points from you and give it to them, yes
Otherwise, read what I said
should the bot say anything?
Yes
hmmm. the bot does not respond
Hey im trying to donate to AndyPyro i add my username and ammount then message click TIP and it says Paypal Error but its not even asked me to enter paypal details???
You had the command disabled, that's why @elfin magnet
Had?
Yes, I enabled it for you
shit... you king of kings!
@opal fable If it says PayPal error then it's telling you there's an issue with PayPal, regardless of whether it's asked you for details yet or not
Try again?
I get the PayPal error too π€
Its right annoying lol
I dont know if its his side or if its for all but i dont want to donate to someone else lol
I mean you wouldn't have to, you'd stop once you're in PayPal if it got that far for someone else
I just tried it on another channel and it worked
It all goes through PayPal when they use us
I tried it on another channel which uses SE and it worked fine
wont work here lol π¦
I don't need the link, I told you I tried it on his channel and got the error too π
oh sorry
But I also told you that I tried it on another channel and it worked fine
ok ok calm down I just want to make sure
I am calm, I'm just telling you in case you missed it 
It's unfortunately something out of our control but we have notified Andy of what he needs to do. @opal fable
ty
Are you still wanting to use youtube? Just not by using the link?
I want use youtube but with and without link
Is there a way to edit my chat stats so that myself and the streamelements bot aren't counted?
@signal tiger We're going to be trying to add this in shortly, the reason we don't have this yet is because of our current cap on how many Youtube API calls we can make each month
@hexed herald You can edit your Leaderboards currently but not chat stats
Gotcha any idea if that's in the works? Looks silly with my bot as #1 chatter lol.
Haven't heard about it being in the works, sorry
@tight harness Oh thanks
Bummer, thanks
How do i swap accounts on the ground control app? My GF and i use the same computer to stream
Swap the JWT token depending on who's streaming
ah okay. thanks
No problem π
someone knows how to configure the command !setgame in the streamelements?
@lament blade Configure it how? π€
@lament blade there is no configuration, other than access levels (this is done in the default commands section). The syntax is !setgame <game name>
is there/ will there be a streamelelments discord bot?
There will be, it's started
hey there, so im having a 2 pc setup for streaming and i would like to hear the alerts when someone follows/subs etc, how is that achievable? (stream can hear it obv but i cant)
@limber summit No ETA afaik also not sure what language it is in
@wintry basalt I believe if you mute all sounds on the streaming rig and then have a browser open with your overlay on your gaming PC this would work
so that the alerts are running with the game sound i guess from gaming pc to stream pc. i will try that
Can someone help me with scene linking?
Scene linking?
Yeah like taking a link from example, the llama super theme and linking it to OBS
I'm having problems, my overlays of stream elements appear with a short delay period in the OBS, and therefore in the stream, whether it's animated or static overlays, and I do not know the source of the problem. Has anyone gone through this? Sorry for english, I'm Brazilian.
!load
Loading time for overlays will vary based on your internet speed, ping to servers, and the amount of data to load in the overlay. Using studio mode, you can preload your next scene before transitioning so that no loading appears on stream. You can also use a longer transition time. https://youtu.be/W8iWsD2Lq3U?list=PL_9rga23xIlJDyaOnO2avbss-PHm28oNs
thansk @tight harness i am test this solutions
Hey. When I add Kappagen to obs it has this help box and the emotes doesn't show up when texted in chat.
Right click on the kappagen overlay in OBS, click on properties, then click on refresh cache of current page π
Okay. What about on OBS Classic?
If you're still using OBS Classic 1 + 1/2 years after it's development stopped then that'll be the issue
Upgrade to OBS Studio
So Kappagen doesn't support OBS Classic?
We don't support OBS Classic in general, it's very outdated
Ah okay.
is there "ask a question" on SE? so the viewers pay "currency" to ask a question, and it pop up on the stream?
Not yet but I believe it was suggested recently on the ideas board
I see with that theme there is an alert, how would I transfer that over, or link it?
nice @tight harness
so the not showing hosts/raids thing without ground control/activity feed being opened, is that a permanent change?
Yes you need ground control/ activity feed/ dashboard open
@livid snow The video I gave you before
itβs not too big of a deal because those are helpful to have open otherwise
@tight harness that doesn't show alerts...
it's kind of a big deal because it's just more CPU and another thing having to be opened, it seems like an odd move, adds unnecessary complexity i think
It shows you how to put overlays into OBS, alerts go into your overlays.
Via the alert box widget
I agree, unfortunately, itβs the only way to do it with twitch, if they gave us better webhooks then it wouldnβt be required
@tight harness So I added it to my scene, if I get a follow, it will say they followed, because when I test follow through streamlabs it doesn't work?

Have you never heard of Streamlabs OBS?
Of course I have π but you said you tested it through Streamlabs which isn't the same thing
Ok
I just added the one URL from the overlay, thats the only one I added, will it work still?
If you've taken the link which it tells you to take from the site and add it as a browser source and then use our site to test an event then yes it will show in that browser source
Ok thanks
@mental latch if you have a smart phone, just open your dashboard on your phone π
no CPU usage needed
Anyway to make it where your animated scenes doesn't use nearly 60 % of my cpu???
Or should I just buy a separate computer to stream my pc with a capture card
hey is there anyway i can be added to the sellout bot lol
Make sure when you add the different browser sources that you tick 'shutdown source when not visible' in the properties for every one of the browser sources you add, even ones in different scenes entirely
@proven delta To be a proper #sellout all you need is to use StreamElements as your primary service for Overlays, Tipping and Bot.
Yeah, the problem is that the delay kinda annoys me.
!load
Loading time for overlays will vary based on your internet speed, ping to servers, and the amount of data to load in the overlay. Using studio mode, you can preload your next scene before transitioning so that no loading appears on stream. You can also use a longer transition time. https://youtu.be/W8iWsD2Lq3U?list=PL_9rga23xIlJDyaOnO2avbss-PHm28oNs
Alright, well that's the fix π
Damnit
@tight harness So how do I link my alerts if someone donates?
If you have an alert box in your overlay, which themes do, then tips show up in that alert box
As long as you provide them with the correct tip link (your StreamElements one) from Tipping > Open My Page
No problem
is there a reason why streamelements.com is not loading for me on firefox & chrome, even I refreshed browser, restarted it & did ctrl shift r
@livid snow using SLOBS is only good if you are using StreamLabs, in all other cases (and for me even in that case) better use OBS Studio
So one of my viewers purchased an item I created in the loyalty store to play a sound on my stream. But I can't figure out how to play the sound π¦ Any help is appreciated
Is it a chat command or something?
sounds are created to be played automatically
you need to add the store redemption widget in your overlay
on your stream to check it out
Thanks a ton for the help Enormous
Also making sure it's a Sound Effect
@proud pumice If you have a moment. So I checked my SE Overlay in OBS and the "Shutdown Source When Not Visible" box is checked. So I'm not sure why it's playing the sound with an echo.
@random socket what do you mean overlay page? And very soon youtube π
nvm but kewl
when someone makes me host, the animation is not shown in the stream
You get the alert in your activity feed but it doesnt show up on screen? @hybrid seal
yes
@dense jackal yes is show in the activity but the animation doesnt show up in the stream
When i put a super theme on my stream it lags my stream really bad and it makes my game lag to. And i know it's not my internet
Only hosts aren't showing? What is your twitch account
@hybrid seal ?
@zinc plinth Super themes can be more intensive try a static super theme
Not broken, just more intensive
@dense jackal yes just the hosting and is neoxl1ve
is there any way to fix it or
because there should be no reason why it wouldn't work
@zinc plinth dm me your specs and obs settings
When encoding it's easier to encode a still image than a moving one, when you have a lot of movement around the entire screen a super theme can be quite intensive
@hybrid seal if you would please dm me full control link here https://streamelements.com/dashboard/account/channels
and I can take a look at your account and see what we can do, hosts seem to be showing up on my end, wanna test your system with mine. You can revoke my access after we are done π
what settings do i need to setup for songrequests? my viewers try to post the youtube link with the command but states : you must provide a valid youtube id or url
https://streamelements.com/dashboard/songrequest/settings make sure maximum song duration is high it's default 5
it's in seconds
the song requests only are able to use urls/id's. Its a limitation because of our limited API access with youtube
@fallen lava
search requests cost a hell of a lot more than urls
I'm using the hyperlink in OBS for a theme overlay but it's only showing a corner of the theme overlay
!multi
Make sure to :ballot_box_with_check: βShutdown source when not visibleβ for all browser sources (all OBS scenes). If using studio mode, uncheck βSwap Preview/Output scenes After Transitioning.β Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png
make sure your obs looks like this @past tundra
What's studio mode and where do I find that?
yeah its in seconds but when they go and do !songrequests with the youtube URL it gives them that error message
is there some sort of twitch setting for posting links?
Make sure you are using obs studio @past tundra and not classic https://obsproject.com/ studio mode is in bottom right near settings
nevermind got it!
What was the issue? @fallen lava
i couldnt get songrequest to work because of a bounce back error for my viewers on posting a URL but i went into twitch and i had disable hyperlinks so i enabled it
aahhhhhhh
I'm testing notifications from stream labs but I'm not seeing an update on the overlay on OBS though. I've been clicking the streamlabs import to streamelements from the windows hyperlink
Anyone know why the !chatcommand if followed by @username makes that persons username say the response? Instead of saying it to them ? What do i type to make it say it to the second person?
@past tundra testing alerts through Streamlabs won't show up on StreamElements
You need to set up alerts with StreamElements overlays, they will trigger off of those, you can test SE alerts in the editor
AWWW. man. so I have to redo my alerts again?
You can import your streamlabs alertbox into a SE overlay and work from there π
I was talking specifically for the overlay boxes you already placed in the themed overlays
it gives the option to emulate follows and such, but I'm asking how to make sure that follows are synched with the overlay
essentially.... will these overlays automatically sync with twitch or is there something specific that needs to be done
They will automatically sync with twitch
@lament blade what is your twitch channel?
Thanks!
I dont have a twitch channel im a mod for someone else @dense jackal just learning the commands still lol
ah, cool. What channel do you mod for, the !chatcommand is not one we provide default, so I am going to look at what the response logic is
No im just using that say i used the command !lava and then the command is i lava you if !lava @lament blade is typed it makes @lament blade say the message
Not i lava you @lament blade
so it depends on what the response for the command is
ahhh
wait
I think I know
hold on
The reponse is ${user} says i lava you
I created that command, and this is what I got as a responce. Is this what you are seeing?
or is it saying:
@lament blade
or, do you want it to say:
ok, so this one you want the response to be @$(user) says I lava you
lol
Hi, what's the subscribed time variable for alerts?
{amount}
oh of course lol
What parameter should I change to enable text wrapping on the main text?
So that when the name + subbed time exceeds the size of the box it goes onto the next line
It should automagically wrap when its larger than the text frame
Right now, the frame is large on this one
So
What you can do is put in a second alert box that is smaller, and play around with that (no images, just text)
and take out the text from the first box
Right, so make that box like the same size as the bg img
good afternoon, i would like some information about how the donation things work out. i am a very verbnal person so i will be in voice support if it is ok with people π
right, then test the alerts, and adjust it to match
Thanks
g
Hey, my Browser Source for the URL isnt working, but it was working on streamlabs OBS but not OBS studios.
thats odd, what are you seeing in OBS studio
Im updating it right now, but I just saw like half the text then nothing else would load
ah, I know what that is. When you get it updated, let me know π
so that is something they built into their fork of OBS. If you want something similar, I recommend grabbing the application Chatty (its light weight, and shows chat very well)
To add it to show on stream we have a widget in our editor @livid snow
Oh never mind its already in the thing xD
Hello, i am trying to upload a video + sound and it always sais "Failed while uploading file" i even tried a simple .jpeg file and it did not work
how big is it @lament blade
the video that i want is 4.17 MB , the test picture is 174 kb and even that did not work
Are you using chrome?
yes chrome
This is what is looks like normal but if she puts !lava @someone it makes the someone say i lava you instead of her saying to someone. The command is !lava and the response is ${user} says i lava you
@weary mist
So it was your first example i think βοΈ
@lament blade has uploading worked before? or are you just now switching over?
i swapped over to SE a few months ago, it worked fine after i swapped, i am trying now with Microsoft Edge
hello
It should only work with chrome
i have a question
Yes I work with StreamElements π
You can give a refund with no fees
but if the donator asks for one there will be chargeback fees
so it goes to my card
@lament blade ahh, you want it to always say the person that triggers the command. Replace "user" with "sender"
Are you the donator or person donated to?
person donated to
If the donator asked for a refund you will get a chargeback fee
if it cannot take from paypal
Ok thanks again π@weary mist
it will take from your bank accout or card whichever is hooked up to your account
does stream elements have a debit card as a form of payment from donations
You can contest these chargebacks to paypal if someone is abusing it to make you lose money
No
Currently it is through paypal only but it is something we have been working on getting
Lots if legal stuff ;0
It fixed it yay π
just wanted to let you know i fixed my problem, it did not let me upload stuff because i had stopAD activated, rip 2 hours
We were looking into the issue @lament blade we'll make sure to ask that next time this issue comes up π
later @dense jackal hopefully this will help someone else in the future

Hey i want to be added into the sellout thing, but it wont let me. i am using SE primarely
what is your twitch channel @jade flare ?
added you π
okay, what does it do?
next time you go live it will post in #402919550066229250
ah okay, how many viewers does that bring me on average?
100 
Hey guys, I am pretty new here and was hoping to get to know you all a bit better π I know this question gets asked a lot, but would you happen to have some tips for me to get my stream started in terms of attracting an audience?
Is there a way to get a command to automatically subtract one from a counter?
Can I be added to sellout? I use StreamElements on almost everything in my channel,
unfortunately no
@strange pagoda, you have to do !editcount <name> -1
I'm pretty sure we have talked about doing this before tho
Daang, any way to alias that to occur on something like !deathcountsub?
Ah, no worries, I'll make do

hey is the JWT token on twitch or streamelements website
right here https://streamelements.com/dashboard/account/information @abstract anchor
thx
Perfect, thanks! π
is there going to be support for spotify anytime soon?
spotify denied our requests a while back, we hope they will accept in the future π
wdym they denied your requests?
is there not a way to ground control to the spotify desktop app?
or what about pandora?
Like to get their api and to connect with their stuff, we have to request their api.
They didn't want to give us that information so there's no way to integrate spotify with our systems
You can suggest that on our #ποΈ±feedback-and-ideas board π

okay last question is there a way to get custom fonts on the overlay editor
Not atm, we only have google fonts @abstract anchor
okk
okay I got another problem
the name of the song I'm playing isn't showing up on my overlay
I need some help please~ After a name change the bot doesnt wanna connect to my channel 
Try logging out and back in to your account @jolly zinc
alrighty o/
anybody able to help?
whatsup @copper mural ?
@copper mural i canβt join you in voice support but can you describe to me your issue?
@dense jackal That worked thank you 
@shy cipher What seems to be the issue?
I lost all my point on stream element after I changed my name on twitch
and I wanna know if I can fix that
!bonus (insert your username) 100
would give you 100 points
so just give yourself however many points more there
OR
it can be edited here https://streamelements.com/dashboard/leaderboard/current
well its on another persons stream
Ask the streamer.
@dense jackal hi i was looking for a question to ask really quick
whatsup?
is there anyway that i can test to see if the donation alerts are working?
In the overlay editor near save there is a little bell
if you hover over it you can see you can test any alert
The blue bell icon on the right
That is on all overlays
im at my overlays rn, i dont see that button
My overlays or overlay editor?
my overlays
My overlays is where all your different overlays are managed
To test an alert you need to go into your overlay editor
ohhhh ok i got to it thank you

sorry was clicking the wrong buttons lol
All good!
@weak moth im trying to get rid of the bell sound and put in a custom sound myself but i wont go away, how do i get rid of that
checkout this @copper mural https://www.youtube.com/watch?v=X7XrDdRE7Fk&list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv&index=3 π
@dense jackal just started using stream elements , i loved it ! But got some little bit a issue about donation page , in my country we can't use paypal for some reason is there anyway where i can use other sites alike paypal =?
or does it just only works with paypal e-mail
Unfortunately not at this time, but it is something we are working on. Lot's of legal work to go through, and something we all want
gotcha , then i have to wait for that and use other donation systems π¦
also is there anyway i can test my subscriber alerts(donations etc) , like a preview in my stream
I actually just explained that above^ but this video also helps π https://www.youtube.com/watch?v=X7XrDdRE7Fk&list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv&index=3
Alright i'll check out thank you π
1 more question π sorry couldn't find a way to do it , i am using 16:9 cam overlay but its too wide and is there any way i can make it square that . Never tried 4:3 is that a solution ?
are you using a super theme?
most themes have 16:9 and 4:3 webcam overlays to choose from
yes , i am using purple fold super theme
You see the other webcam and how it's greyed out ?
it is
you need to open up layers in the bottom left of the editor, and click the eye to make it visible
i did delete layers which i dont use π my bad , trying to get it back
you can go back to the supertheme and recreate the overlays
yes , this is the one i want . Thank you so much

In "my overlays" section i did make a personal overlay and added in my obs but i see this image showing up .
Did it from "create your first overlay"
is this necessary to have or
it looks like you have the wrong url in your browser source
does this thing do anything , cuz my purple fold overlay is working and i dont know what is this about
click this button and copy that the URL in your search bar
that does not do anything
make sure your browser sources also look like this
Make sure to :ballot_box_with_check: βShutdown source when not visibleβ for all browser sources (all OBS scenes). If using studio mode, uncheck βSwap Preview/Output scenes After Transitioning.β Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png
!multi
got it , its now just a black screen in my obs
but i still dont get it . what does it do
Watch that video if you can and follow it step by step
It's difficult for me to pinpoint your issue without being in your computer atm
Anyone know if it is possible to allow people to use sound effects through streamelements like say a user uses a command in chat and it plays a sound effect but only that user can use that command.
The one on the top left , personal overlay is just black screen in my obs (the one i dont understand do i have to use it ?) other test overlays work just fine without having the one on the top left
You can make someone redeem a sound effect from the store by making a command such as !airhorn but we cannot specify it to one person @young coral
Time to request the feature XD
no you don't @craggy ridge need to use it
oh , thats what i was asking π video made me confuse π
@young coral this is how you would redeem a sound effect
I know how to do it π i just want to know if i can make it user specific
just making sure π
all good β€ 

thanks for all the help u all awesome ! - time to learn more keep it safe π β€

Hello i wanted to know if this is possible to remove the possibility to prelisten the commands before redeem it.
You might have to elaborate a bit on that question @formal fog Do mean you that redemptions don't show in chat? In that case you can turn that option of per redemption.
when we are on the store redemption from streamelements we can play the items without redeem it
i want to make this option off if this is possible
π€ I dont think this is possible sorry
Yeah, not possible
ok thx for your help nvm ^^
Ok β€
Is there anyway to check if twitch is not sending out alerts?
Any alerts in particular?
I had a re sub today and the alert never went off. I think twitch might be having issues though because the chat dialogue never said it and stream elements or stream labs did not pick it up either
You know what I just had a brain fart itβs possible she never hit the share button
With our system is picks up when the user shares their sub, so if the share message never appeared in the chat then we never found out about it, sounds about right
Yeah because even though technically it was a new sub she was a previous sub but it ran out a week or so ago so as far as twitch is concerned itβs still something you have to hit the share button on unless it goes over 30 days I think before you resub
Yup
Sorry that never occurred to me. She probably got it from her phone
No problem π
hello. im just wondering where did you find most of you alert box pictures?
Most of? We only have 1 default picture so I'm guessing you're asking people in general
@bold schooner giphy is a good place for animated gifs. Youtube can be used but your video needs to be in WEBM when you upload to streamelements
is there a way to limit giveaways to only one ticket per person ?
Can you setup subcriptions on se? If yes, where?
simon 
yes?
it's alice 
What do you mean by subscription?
you know you can subscribe to some people. I'm just asking if you can set it up on streamelements because I haven't been able to find where It should be
You mean twitch sub? I believe the button is only on twitch
okay
Are you on mobile? or you can't see it on the PC
pc, can't see it, probably because I can't subscribe to my own channel lol
You don't have a sub button, you need to get affiliated first
k.
When you reach the requirements for Affiliate then Twitch will tell you and offer it π
Okay, thanks for the help



is there a way to change the resolution of an overlay after its made or would i need to make another one?
You can do that by clicking on the small pencil icon on the my overlays page
each overlay has one
thank you. i was thinking that was only to change the name. that saves me so much time. I so wish SE was around long before it became a service. its amazing.
Thanks for the kind words and we're very glad you're enjoying our service π 
Is there a way to show current number of viewers ?
Yes, there's a variable called ${channel.viewers}
You can put it in a command or a timer (timed message)
@tight harness Is there a command for my users to get all the commands they can use after "!redeem"? So to see everything which is in my Stream store. Or a variable I can use to make a custon command? Or is there any other way for them to see it? E.g. a link to a site similar to the site showing all of my chat commands.
!items
Hey guys! Question, streamelements giveaway gives you a chance to add subscriber luck. Isn't that against the ToS of twitch?
Could i get problems cause of this?
The other day I had issues with my alerts and changing sounds which caused sounds to double up. I am not happy with the scene transitions at the moment and need to find a better solution.
Each scenes overlay source must have the shutdown source when not visable setting enabled to avoid the double up.
I have tried,
- 5 sec scene delay with fade transition: It's not smooth and often snaps into place, looks unprofessional.
- Studio mode in OBS: Pre loading the next scene but if an alert goes off while I have that active (before the switch) i'll get double sound. it's also quite annoying have to pre load then transition.
@tight harness & @lament blade I know I have spoken to you about this but I am curious to hear more opinions/work arounds.
@dusky cedar as far as I know, the only thing you are not allowed to give something for is Cheers. Subscriptions are good. I would recommend reading the documentation that you signed to become an affiliate/partner to verify this, as that is what twitch holds you to.
@fierce sun The only other thing I could suggest would be to make a second overlay with your alerts, and remove it from all your other overlays. That way your alerts only will be in one source, and won't sound twice
Okay thanks Scalper I will look into it
@weary mist Would there be much of a delay between the sound playing and the animation dropping down?
I use yellow fold.
@dusky cedar Pretty sure it's dependent on your local law, which varies for different people of course, we offer it for those who can do it
@fierce sun if its on its own overlay, the sound and animation will trigger at the same time, it just won't play double when doing the Studio transitions
And have you considered a Stinger transition?
Thansk Legendary_Studios do you know how it is in Germany?
Stinger's allow a small video/image to be played during the transition, which could very easily cover up the load-time for swapping overlays
Yeh and I would go for that if I had a good enough video transition but I won't be able to get that done for a while yet.
@dusky cedar I don't i'm afraid, that's for you to find out
Alright thanks
why is streamelements saying this song requested is to long everytime somebody requests a song?
What did you set the maximum song length to?
Did you realise that it's in seconds?
i have no time to do it for everyone
i didnt put it like that
oke thanks fixxed it i think
Awesome π it's in seconds by default, it says "Maximum length of a song (in seconds)"
I saw you put it to 1000, that'll work
Hello! I have an issue with a Follower Goal Overlay Widget. It shows a wrong number of current followers, did anybody else have this issue ar know how to make it display a correct ammount?
@lament blade If you are using the total follower/total subscriber widget, reset your session from the Activity Feed to fetch updated data from twitch. If youβre using goal widgets, you can edit the progress of any goal by going to Activity Feed > Widget Data > Goals. This can also be found in the overlay editor by selecting DATA (next to WIDGETS) > Goals
@tight harness HOW THE HELL DID YOU SEE THAT LOL
@clever mango Ok, i modified my Follower goal progress in Activity Feed > Widget Data > Goals and it worked, both Total Followers widget and Follower Goal widget display a correct number of followers, thank you!
@stable stump Support staff 
No your Twitch is linked to Discord
ohhh
you're welcome @lament blade
π
smile
Hey guys! Any advice on how to make my overlay not lag on alerts? It shouldn't be a connection problem because I'm hard wired into a decent connection, and it typically settles down after the first one
So I start up OBS and wait for it to load all the bits and drop them in, and that works fine, but when the alert box pops (in addition to hypecup and kappagen) it lags
So it's probably too much going on at once?
Very possibly, keep an eye on your task manager and see if it spikes when it all happens at once
Would activating all those things be a CPU issue not a network issue?
Yes
Hmm
Is there a way to run test notifications without being in the overlay editor? Having that open as well as OBS makes it lag 100% of the time. I could see if I spike, if I can test in a different way
Without using the event emulator in the overlay manager you could repeat old events using the activity feed, but other than that no
Ooo if I go to the editor on another device?
That'd work
So I'm looking to make it if viewers tweet out my stream, they will get bonused points. Is there a more automatic way of doing this through streamelements instead of manually checking if they tweeted the stream?
It hasn't been planned for but it's a nice idea please add it here
Here is the StreamElements Ideas Board: https://strms.net/ideas
@nocturne ermine what was your problem?
Here's the results of my test (in an environment I'd typically stream in). When I did the test sub (the first notification since load, with alertbox / hypecup / kappagen) it stuttered even though it didn't spike too much, and when I did the test bits (second notification, with same stuff) it had none of the lag.
So if my testing is correct and the first one is the problem (for whatever reason), I can go to the activity feed and repeat my most recent event before I go live. Is there any way to make tests not show up in the event lister?
Hey, can I get some help with SongRequest?
I'm just wondering, is there any way to have Songrequest run, outside of the Dashboard web page?
Ground Control π https://streamelements.com/groundcontrol
do you have that link in the quick save or something? 
@analog idol a test or a replay?
Oooooooo.... This is new. Never seen this before...
tests should be removed with a refresh of the overlay. I believe replays will remain
I was trying to run it from my OBS software...
I wanted to avoid keeping a browser window open.
Can't do that, can I...?
Only problem is once I refresh the overlay, then I get that issue where the first notification lags
well you need to have ground controlle open :/
but thats not a browser and you also have the Activity feed there

do we have youtube yet?
Not yet. You won't be able to miss all of the announcements when it goes live. (discord, twitter, website popup)
ground control?
yea
Not likely but just being here is enough π
ok
plus you must log into the site sometimes right?
You'll notice it π
yea

ive seen some othere twitch streamers use it and hthe quaity is amazing
use what?
I find a lot of fault with the sub count /goal widget. Not only does it not auto update for unsubscribers, but repeat subs are added to the count. I hate having to constantly update manually.
"Total Susbcribers" Widget is your cup of tea then π
The goal widgets are simple counters
Hmmm
Total X widget numbers are pulled from twitch
Is this supposed to happen π
π
pretty good
It happened on the GRANITE LOL ANIMATED SUPER THEME
great for horror games
Hmmm... Why does my cheer kappagen show in the editor, but not in my OBS? It gens for all the other events
@analog idol OBS version?
Only happens on the brb and the starting soon image zoom in like this then scroll along and it goes black
Uhhhh, don't know where to find it but I just recently downloaded the newest version
I cant
once it goes black it dont go back xD
i have to cross it off to reload it
arrow keys don't work?
then it repeatd

