#helpdesk-twitch

1 messages Β· Page 214 of 1

polar peak
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lol πŸ˜›

upper steeple
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why can't I resize ground control after I maximized it?

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I can move the bottom and top portions but not the right or left

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I have restarted it as well and same thing

misty wagon
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@upper steeple I'm not one of the superplebs of this channel, but that sounds like a Windows issue, not GC.
What operating system do you use?

upper steeple
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wins 10

misty wagon
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Did you already rebooted pc?

upper steeple
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i maximized it on the songrequest part to change the quality of the video and then when i restored it it won't let me resize the right or left of ground control

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no i don't have time to restart I have to start my stream soon and I'm already running behind on things.
If that is the only way to fix it then i'll do it later

misty wagon
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I've notified the powers that be, have a good stream seheart I'll pop by later

somber inlet
winter zenith
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Whats your channel Name?

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not a link only the name pls

scarlet pier
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Hey Guys this one isnt about SE but i got a Question for my Panels maybe some1 of you know how to make them! ... I googled much but nothing works for me even the Markdown doesnt help me with it...

Some1 know how to do this Vertical Line in Panels?
https://imgur.com/GwRm11M

Hope some1 got a idea about it πŸ˜„

clever mango
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yep it's a block quote

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Block Quotes
If you would like to place quotes in your panel, use the greater than symbol (>). Multiple greater than symbols may be used to nest block quotes.

scarlet pier
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ok thx i will try πŸ˜ƒ

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works thanks mate πŸ˜ƒ

somber inlet
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Now can I be added to #
seller

tight harness
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Hmm, didn't seem to work πŸ˜„

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!sellout

nocturne pelicanBOT
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To be a proper #sellout all you need is to use StreamElements as your primary service for Overlays, Tipping and Bot.

tight harness
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There we go πŸ˜›

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I thought it was meant to remove my message with the tag @clever mango LUL

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@somber inlet Could you link your Twitch to your Discord in your Discord User Settings > Connections so I can confirm you meet those requirements

nocturne pelicanBOT
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@tight harness To be a proper #sellout all you need is to use StreamElements as your primary service for Overlays, Tipping and Bot.

clever mango
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!command @username Magic Kappa

tight harness
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Ohhhh 4Head

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Makes sense pepeA

somber inlet
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I have done it

tight harness
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I'm still half asleep I think sleep

somber inlet
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Name aniket101

clever mango
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You've been added to @past tartan

tight harness
somber inlet
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Thnx

tight harness
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He did

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It posts roughly 5 minutes after you go live

somber inlet
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Ok thnx

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Any way to get attention while stream

clever mango
silk mural
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Hey guys, is there a way to rotate an existing widget?

tight harness
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@silk mural Technically yes but it'd need to be in it's own separate overlay and then you'd need to rotate the browser source in your streaming software (providing that it allows that, I know OBS does)

silk mural
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Oh I see, kind of a workaround. thanks! πŸ˜„

tight harness
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No problem πŸ˜ƒ

obsidian maple
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hey guys and lads, in all videoguides I see the "Overview" Tab below Bot settings. But my first tab is Modules. Someone knows why?

lime notch
tight harness
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@obsidian maple Same here, it could be because people kept missing Timers at the bottom πŸ˜›

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Couldn't say for certain

cursive plover
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@lime notch I tested the random.pick and did not have the issue. Here is what I have, a lot less table throwing but it works minus the '} being attached at the end.

${random.pick '(β•―Β°β–‘Β°οΌ‰β•―οΈ΅ ┻━┻' '(οΎ‰ΰ²₯η›Šΰ²₯οΌ‰οΎ‰ο»Ώ ┻━┻' 'β”¬β”€β”¬γƒŽ( ΒΊ _ ΒΊγƒŽ) '}

lean elm
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Hi,
What's the difference between Single and Multi Raffle Module?

tight harness
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@lean elm Single or Multiple winners

lean elm
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whats the participant to winner ratio?

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@tight harness

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in multi

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say if 10 people join

alpine fractal
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I need some help with my overlay, when i add Kappagen and launch my stream nothing happen can someone help me fix the problem?

tight harness
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I believe it's random but could be wrong, I haven't used it in months, best thing to do would be to test it and find out feelsthinkingman @lean elm

lean elm
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@tight harness Ok, thanks

flat hare
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quick question to anybody who may know: How do I activate the song request commands that say they are controlled by module settings?

clever mango
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activate song request

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specifically the bot commands within the song request settings

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The commands page just lists the commands. They're enabled/disabled from within the SR system settings

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same for commands related to bot modules

flat hare
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There are commands in there that I cant see in the song request settings

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specifically !songqueue and !songrequest based on video title

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also !pause !play and !removesong

clever mango
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They're all enabled when songrequest and songrequest via bot are enabled

flat hare
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hmm

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they should be blue in the list, right?

clever mango
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Also SR with a title is not possible at this time because of a youtube API restriction. We're hoping to be able to offer it soon when youtube raises the limit for us.

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No, they'll remain greyed out

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try them in chat you'll see they are active πŸ˜ƒ

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and when the SR system is disabled they won't work

flat hare
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alright

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sweet, the remove song command does work

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I was a bit confused by it not being blue. Thanks!

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shame that we cant use the video titles

clever mango
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You're welcome FeelsGoodMan

flat hare
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one more question, any way to get song name in the overlay to use the name of the song in the backup playlist?

clever mango
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It is.. StreamElements began right after youtube cut the limits massively

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but they'll need to increase a lot when we integrate with youtube live streaming which is almost ready

flat hare
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im looking forward to it

clever mango
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That's tied into the song point system so if we have enough to do it after the limit is raised we'll try to add that back in

flat hare
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Alright, so not possible at this time. Thanks for answering my questions so quickly!

clever mango
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That's what we're here for πŸ˜ƒ

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Happy streaming

snow sand
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Man, I wish I could adjust some of the Pheonix overlay, I really like it but I don't game with a webcam and some parts are just over extrusive to the stream and would look better elsewhere XD

tight harness
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You can hide the webcam border easily, click on it then click on the eye symbol in the Layers menu on the left

snow sand
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Not specifically talking about that, Just saying in general lol.

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As id love to have just the bottom part be the top, without the side corners, then have all the info on top on the bottom.

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It sucks that that whole background is one file that it plays over RIP

tight harness
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Are you talking about the in-game scene? Because the graphics for that are not one file πŸ€”

snow sand
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The entire background is for the afk/end/start

tight harness
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Right, but that fills the whole screen anyway, so what is it about it that's intrusive to the stream?

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I guess i'm just confused πŸ˜›

snow sand
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The social media is intrusive personally to me on the game, being as big as the camera stacking into the game.

tight harness
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But you don't show gameplay on the afk/end/start screens

snow sand
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I prefer those looks though!

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πŸ˜›

tight harness
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So you're using the wrong scene and then saying it doesn't look right? seanK I see

snow sand
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I like the Top and bottom parts of the afk scene

tight harness
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If it's not what the scene is intended for then I don't know what to suggest

snow sand
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Well like I said its just that entire background is one file sadly

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so you can't for example just disable it

tight harness
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Yes, because it's not intended for gameplay

snow sand
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Which is weird because other stream element overlays use the same layout for ingame besides it not being tied to the background.

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well nearly identicaql

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identical*

tight harness
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All super themes have a designated in-game scene

snow sand
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Yes I know...

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Well this was meant more to be in ideas than support, wrong tab just wokeup, browsing again.

wooden wren
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i need help doing the game capture feature on obs

lament blade
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Right click, add, game capture and choose your game :D

wooden wren
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but when i want to choose a specific window (remote play) it is just black

tight harness
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I imagine with Remote Play it's window capture instead of game capture although i've never done it so can't be certain

tawny owl
tight harness
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Sure, select it in the overlay manager and then either drag it left or hold down the left arrow on your keyboard so it moves left, then save it, really easy πŸ˜ƒ

tawny owl
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thatnk you so much, i've been trying to fix it all day :/ i'm so stupid xD

quiet torrent
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Hello :)
Can somebody help me set up the Songrequest, as Im having trouble with one specific part.
I have set a playlist as backup playlist, but its never being played. What do I have to do to make it play?

tight harness
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Having a look now to see if I can find out what might be going wrong

quiet torrent
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Thanks alot

tight harness
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Your playlist is playing fine for me

quiet torrent
tight harness
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That's the 2nd song from your playlist playing for me

quiet torrent
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Yes it plays when I go to the songrequest tab in the dashboard but shouldnt it play automatically on the stream as well, just as a songrequest from a viewer would play without me having to be on the tab in the dashboard?

tight harness
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Automatically on the stream?

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It plays through that page I linked or Ground Control (our desktop app)

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No

quiet torrent
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Okay, kinda odd. But its my fault then
Is there no way to have it play like a "usual songrequest"?

tight harness
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Those 2 places are where you're meant to listen to "usual song requests" and backup songs

quiet torrent
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I mean when Im streaming and a viewer sr a song, I dont have to be on the tab but my viewers will hear the song

tight harness
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If you're referring to Media Share that's a separate thing

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And only works for requested songs

quiet torrent
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Ahh, alrighty then

tight harness
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Media Share is when the video plays on the stream too

quiet torrent
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ohh

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I see

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Thanks alot, was going crazy about figuring it out

tight harness
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No problem πŸ˜ƒ

ivory glen
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Is it possible to reset and/or restart the Chatstats?

winter zenith
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I don't think so @Peradu#0667 Let me check seheart

ivory glen
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Np πŸ˜ƒ

quiet torrent
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One more question @tight harness
When I have a song of my backup playlist played (either thrrough dashboard tab or Ground Control) it doesnt show on my stream on the "Song" Layer
Is there a way to configure the layer so it will show?

winter zenith
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@Peradu#0667 sorry thats not possible 😦

quiet torrent
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And while we are at configuring layers: How can I configure other layers? lets say the "recent follows" layer: I want only my recent follows from last mouth to be shown, or last day or last year.. something like that. Couldnt find it in the overlay editor :/

tight harness
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@quiet torrent That's right, it's due to our current cap on the Youtube API, although this will be getting raised soon and we want to add it in to show these too if we have the ability to do so without using up too much of the new limit

ivory glen
quiet torrent
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Ahh okay I see

winter zenith
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@ivory glen why do you want to delete them in the first place?

quiet torrent
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Any chance you know the answer to my other question as well? @tight harness

tight harness
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It shows the last x amount of those things, not from a set time period

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You can change the number it shows, but not the time they're shown from

ivory glen
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We used SE at the start, then we tried some other services. And we are now back using SE (Because it is amazing! seheart ). The problem is that we don't really get anything out of the Chatstats due to it being based on old viewers, old commands - Old date to be honest. >_>

winter zenith
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I see :/

quiet torrent
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How can I change the number?

tight harness
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Click on the widget, change the number on the left

winter zenith
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I think the only way to reset it is to completely Delete SE and sign up again? But not sure if tis is possible and it will probably be an even bigger inconvenience... @ivory glen

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So I suggest just to wait til your corent Viewers will claim the Leaderboard back again! πŸ˜„

quiet torrent
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I've set it to max already but its showing nothing..

winter zenith
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see it as a additional challange for your viewers seanK

maiden coyote
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Hey I have a question, did anything change with the overlay source coding? few days ago I had no troubles and from today on they all started playing the alert sounds at the same time, and i know about the shutdown source but that wasnt on a few days ago.

winter zenith
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so you have the box checked to shut the sources down when not visable?

maiden coyote
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it was unchecked a few days ago and it only played the sound on 1 scene

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and now its still unchecked but it starts playing all of them

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i know i can check them and will do that aswell. But the delay is a pain:P

winter zenith
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you should check the box and use studio mode

maiden coyote
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was just wondering if anything changed

winter zenith
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so the scene can load in the background and will not be a pain for you πŸ˜ƒ

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I dont think that we changed something

clever mango
winter zenith
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thanks Terra seheart

clever mango
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Nothing has changed @maiden coyote

maiden coyote
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ok good to know then i was just lucky in obs i think for a few weeks:P hahaha

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damn why did my luck have to stop ❀ thanks for the response guys and keep the work going love it so far:)

clever mango
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You're welcome seheart

ivory glen
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Thank you for your time @winter zenith and @clever mango seheart

winter zenith
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No problem! We love to help seheart

valid geyser
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So, is there a way to get the stream elements bot into other rooms? i know the feature just rolled out today, but was just curious if anyone knew a workaround now / if there is a planned update for the bot being in multiple rooms?

tight harness
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The feature was only released last night, needs to be discussed πŸ˜„

upper garnet
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How do I change it so it’s not saying this

clever mango
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There's no way to do that right now. You don't want the bot to tell the user if there was a problem with their redemption?

lean elm
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I have a question, are loyalty point still given if the stream is offline but people stay on chat?

clever mango
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No, they are only handed out while live

upper garnet
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The redemption works if I just put β€œ!redeem pickweapon” but not if I type in β€œ!redeem pickweapon (the weapon they want)” I was wondering how I change that

clever mango
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did you set a requirement for the stream perk?

upper garnet
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How do i do that?

clever mango
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In the item settings

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I believe it's on the 3rd page

upper garnet
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Thank you

lean elm
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Thanks @clever mango

clever mango
upbeat tiger
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is somebody here?

slim cairn
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yep @upbeat tiger just ask away

upbeat tiger
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well , I found a suitable Overlay/Theme for my stream

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but I do not know how to apply them to obs

slim cairn
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So what you want to do is go to your scene

upbeat tiger
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on obs yes?

slim cairn
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press the plus button under "sources"

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select "browser sources" and paste the overlay link there

upbeat tiger
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thanks @slim cairn

slim cairn
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No problem πŸ‘

gray spear
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Hi, I would like to get some help with Ground Control

tight harness
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What seems to be the issue with it? @gray spear

gray spear
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I keep opening it up, but It seems to be gone

tight harness
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Can you check if your anti-virus is quarantining it?

gray spear
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It's not, then I would get a message

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Gonna check anyway

tight harness
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That's normally the issue, because Microsoft hasn't reviewed it yet

half tulip
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howdy howdy

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possible to get a quick help for the custom bot name? πŸ˜ƒ

gray spear
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Nope, nothing

half tulip
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do i need to make a seperate twitch account with the name i want then put the oauth code in?

tight harness
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@half tulip Yes

half tulip
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gotcha, thanks ^^

tight harness
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You need to log into the account you make for the bot

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When you request the code

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Otherwise you're putting in the code for your main account πŸ˜ƒ @half tulip

half tulip
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Makes sence, had a small hope you lads had made a workaround for that, hahah

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the "name" needs to be the same as the newly made account?

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tested so that's a yes

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so what's the diffrence now? Streamelements bot is still there aswell as the "custom" bot

gray spear
clever mango
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@half tulip That's correct. The custom name will be used as long as the requirements are met and ground control is running

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It reverts to "StreamElements" when that isn't the case

half tulip
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But both bots will be there at the same time?

clever mango
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Yes both will be in chat

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but only one is speaking

half tulip
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just that the "custom" one will answer to commands instead?

tight harness
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Yes

half tulip
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cool, cool, thanks lads ^^

clever mango
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@gray spear the program is off the screens

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hold ctrl+tab and let me know if you see it

gray spear
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you mean alt+tab or windows+tab and yes it's there

clever mango
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sorry yes

gray spear
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But I never moved it out there

raven sapphire
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Hey guys, do you have integration for the "Twitch rooms" feature yet?

clever mango
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No, if it does become supported in the future it will take some time as it's very different from the regular twitch chatroom

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@gray spear Do you know how to get it back into view? If not, I can help

gray spear
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I dont

clever mango
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@raven sapphire For some reason twitch decided to use a backend for the rooms that is closer to youtube live chat (not good) than their normal IRC chat

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@gray spear Ok I'll get you the steps

gray spear
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nvm

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Got it

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Thanks for the help!

clever mango
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You're welcome seheart

raven sapphire
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@clever mango Hmm, I thought it would be as simple as the bot joining the channel. For during stream gambling/checking points etc without disrupting normal chat

clever mango
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that would be nice but they went and threw a monkey wrench into it LUL

raven sapphire
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Β―_(ツ)_/Β―

celest ivy
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Got me a question folks

lament blade
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What can we help with? πŸ˜„

celest ivy
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Alice hey you how are you?

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ok I need to figure out how to set up my tips to automatic approval

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or is that a bad thing

lament blade
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You need to disable tip moderation, i'll link it to you

celest ivy
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thank you

lament blade
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No problem

celest ivy
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I think this will do

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hey are you familiar with setting up ps4 to obs

lament blade
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If you had to manually approve them before they would show up, yes it will

celest ivy
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just curious

lament blade
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No i'm not

celest ivy
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ok thank you anyway Alice you rock

lament blade
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πŸ˜„

tight harness
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You can do it with a capture card or Remote Play

celest ivy
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I know LS but I am just trying to configure how to lower the volume

tight harness
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Are you capturing it in OBS?

celest ivy
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I get audio, but the volume slider moves, but nothing happens like it greyed out or something. Yes obs

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I use xsplit too, and it easy there, but obs is a pain

tight harness
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If you lower the blue bar for Desktop Audio it should lower the volume for everything

celest ivy
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OH is that how to control it???

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and is that the way I should do it on stream???

tight harness
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That's how you lower the volume you're outputting to the stream, yes

celest ivy
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omg why can't they just say that

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Dude you saved my life

tight harness
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No problem πŸ˜„ seheart

lament blade
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does anyone know how to make the top box the same size as the others?

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its the event list widget

limber summit
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Hi, anyone know if i can make ground control any thinner, because i used to be able to make the window really thin, now i'm limited to 526

tight harness
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@lament blade You can't add overlays on the Twitch app on Xbox/PS no, they don't support browser sources

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You'd need to use a capture card or Remote Play hooked up to a PC with software that does support browser sources for that

clever mango
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@limber summit a minimum width was set for the app but it's being discussed and could be reverted

limber summit
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πŸ‘ thanks :p

tight harness
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@lament blade The larger box is the latest event, that's how it was designed to be to indicate that fact

upbeat tiger
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hi guys , I settled things with my overlays and stuff

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one last question

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will the chat automatically come up in the box of the overlay?

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it's my first time using an overlay

gentle imp
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if u add the chat widget yes

upbeat tiger
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okay @gentle imp thanks budd

gentle imp
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no problem πŸ˜ƒ

upbeat tiger
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I'll be live soon if somebody can put it on sell out

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I'm a beginner so I could be messy at first πŸ˜›

clever mango
nocturne pelicanBOT
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@upbeat tiger To be a proper #sellout all you need is to use StreamElements as your primary service for Overlays, Tipping and Bot.

upbeat tiger
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okay πŸ˜„

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can somebody walk me trough tipping and bod please?

clever mango
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Bot just means having the bot in the channel and a moderator

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tipping is set up under Tipping on the left side of the dashboard

upbeat tiger
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which I don't have :/

clever mango
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?

upbeat tiger
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mods

clever mango
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You add the bot as a mod πŸ˜ƒ

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"StreamElements"

upbeat tiger
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OOoooh

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silly me

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I'm sorry but can you tell me how please ?

ivory glen
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/mod streamelements

upbeat tiger
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in the chat?

ivory glen
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Yep

upbeat tiger
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oh ! thanks man

ivory glen
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My pleasure! πŸ˜ƒ

upbeat tiger
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it's already a moderator , so I must have set it up before or something

ivory glen
upbeat tiger
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okay , should I download ground control aswell ?

ivory glen
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That is up to your personal preference. πŸ˜ƒ

golden geyser
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I like Ground Control a lot πŸ˜„

clever mango
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once you've set up tipping settings you can click on Open My Page on the main tip settings page and copypasta that link into your twitch panels below your stream

upbeat tiger
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in the extensions?

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I'm sorry for these questions

ivory glen
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A panel (or a link) that can direct you to your tipping page. This gives people the possibility to support you trough donations.

upbeat tiger
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okay πŸ˜ƒ Thanks

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like this ?

ivory glen
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Yep!

upbeat tiger
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Gee Thanks Guys πŸ˜ƒ

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Really appreciated your support πŸ˜ƒ

tight harness
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πŸ˜ƒ seheart

elfin magnet
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!sr not working. No songs are played.

clever mango
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Have you used song request before?

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with StreamElements

elfin magnet
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no

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but i did everything according to the vvid

clever mango
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Ok, did the bot respond when the request was made in chat?

elfin magnet
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yes

tight harness
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I see a song in your queue that you requested

clever mango
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And you have the song request page open?

elfin magnet
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yes

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it plays on the site

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SE i mean

tight harness
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So what's the problem? πŸ€”

elfin magnet
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i cant hear on the stream. Do i have to have the web page up? lol

tight harness
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Yes, or Ground Control

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It has to come from somewhere for your OBS to pick it up

elfin magnet
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shit. i forgot.. Ground control. my bad. im an idiot

tight harness
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No problem πŸ˜„

elfin magnet
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how do you lower the sound? lol

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nvm

tight harness
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You got it? It's the volume bar πŸ˜„

dry hedge
#

Hi, so I'm having a problem with one of my overlays, the default bit sound keeps playing even after I clear it and add a new sound, am I doing something wrong or is it glitched?

tight harness
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@dry hedge Changed the variations of the alert too?

scarlet mason
#

Hi i've got a problem. My Twitch picture isent updating.

tight harness
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@scarlet mason Profile Page > Open My Profile > change it over on the left

dry hedge
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@tight harness Yep, even deleted them and added only one with the sound I originally wanted, I made a new overlay to test it and it still does it

tight harness
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Are you just testing within the overlay manager or within streaming software?

dry hedge
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Both, someone was dropping bits and it was doing it while live

echo falcon
#

how would you be able to be added to the sellout tab?

tight harness
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If you have another overlay added to your streaming software and it hasn't got 'shutdown source when not visible' ticked in the properties you could be hearing it from that other overlay, even if it's in an entirely different scene

nocturne pelicanBOT
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@echo falcon To be a proper #sellout all you need is to use StreamElements as your primary service for Overlays, Tipping and Bot.

echo falcon
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i use all of those

#

lol just realized its a bot telling me that XD

dry hedge
#

I'll double check and make sure

tight harness
#

Yeah, I did the command for the bot to tell you that @echo falcon πŸ˜›

#

Added you πŸ˜ƒ

echo falcon
#

okay thx

tight harness
#

No problem pepeA

dry hedge
#

@tight harness thank you, I never really use a certain overlay and didn't check it, much love ❀

tight harness
#

No problem πŸ˜ƒ

dry hedge
#

It was driving me nuts, have a great day and thanks again

tight harness
#

Have a great day too seheart

vague nest
nocturne pelicanBOT
#

@vague nest To be a proper #sellout all you need is to use StreamElements as your primary service for Overlays, Tipping and Bot.

tight harness
#

@vague nest Added you πŸ˜ƒ

elfin magnet
#

can you add "currency" to your viwers thru chat?

golden geyser
#

yes its !givepoints @elfin magnet

elfin magnet
#

so that and name?

golden geyser
#

yes

elfin magnet
#

even tho i changed the name of the currency?

tight harness
#

!givepoints gives people points from your points

elfin magnet
#

name and amount?

tight harness
#

!addpoints adds points from the bot without taking any from you

golden geyser
#

ah, thank you.

tight harness
#

Name and amount yes

#

An alias for !givepoints is !give and an alias for !addpoints is !bonus

#

For anyone feeling particularly lazy seanK

elfin magnet
#

so: !givepoints fatbobsgaming 100?

tight harness
#

If you want it to take the points from you and give it to them, yes

#

Otherwise, read what I said

elfin magnet
#

should the bot say anything?

tight harness
#

Yes

elfin magnet
#

ok, nothign happens

#

in the chat?

#

!givepoints fatbobsgaming 100

tight harness
#

Yes

#

I'll check if you have it disabled

elfin magnet
#

hmmm. the bot does not respond

opal fable
#

Hey im trying to donate to AndyPyro i add my username and ammount then message click TIP and it says Paypal Error but its not even asked me to enter paypal details???

tight harness
#

You had the command disabled, that's why @elfin magnet

elfin magnet
#

Had?

tight harness
#

Yes, I enabled it for you

elfin magnet
#

shit... you king of kings!

tight harness
#

@opal fable If it says PayPal error then it's telling you there's an issue with PayPal, regardless of whether it's asked you for details yet or not

#

Try again?

opal fable
#

Is this Error on His side?

#

ive been trying for a while now

tight harness
#

I get the PayPal error too πŸ€”

opal fable
#

Its right annoying lol

#

I dont know if its his side or if its for all but i dont want to donate to someone else lol

tight harness
#

I mean you wouldn't have to, you'd stop once you're in PayPal if it got that far for someone else

#

I just tried it on another channel and it worked

opal fable
#

All my follow have streamlabs not elements

#

So it must be andy settings

tight harness
#

It all goes through PayPal when they use us

#

I tried it on another channel which uses SE and it worked fine

opal fable
#

wont work here lol 😦

tight harness
#

I don't need the link, I told you I tried it on his channel and got the error too πŸ˜›

opal fable
#

oh sorry

tight harness
#

But I also told you that I tried it on another channel and it worked fine

opal fable
#

ok ok calm down I just want to make sure

tight harness
#

I am calm, I'm just telling you in case you missed it LUL

clever mango
#

It's unfortunately something out of our control but we have notified Andy of what he needs to do. @opal fable

opal fable
#

ty

signal tiger
#

Hello guy, i have a question

#

How can i use songresquest wihtout youtube link ?

tight harness
#

Are you still wanting to use youtube? Just not by using the link?

signal tiger
#

I want use youtube but with and without link

hexed herald
#

Is there a way to edit my chat stats so that myself and the streamelements bot aren't counted?

tight harness
#

@signal tiger We're going to be trying to add this in shortly, the reason we don't have this yet is because of our current cap on how many Youtube API calls we can make each month

#

@hexed herald You can edit your Leaderboards currently but not chat stats

hexed herald
#

Gotcha any idea if that's in the works? Looks silly with my bot as #1 chatter lol.

tight harness
#

Haven't heard about it being in the works, sorry

signal tiger
#

@tight harness Oh thanks

hexed herald
#

Bummer, thanks

valid geyser
#

How do i swap accounts on the ground control app? My GF and i use the same computer to stream

tight harness
#

Swap the JWT token depending on who's streaming

valid geyser
#

ah okay. thanks

tight harness
#

No problem πŸ˜ƒ

lament blade
#

someone knows how to configure the command !setgame in the streamelements?

tight harness
#

@lament blade Configure it how? πŸ€”

weary mist
#

@lament blade there is no configuration, other than access levels (this is done in the default commands section). The syntax is !setgame <game name>

limber summit
#

is there/ will there be a streamelelments discord bot?

tight harness
#

There will be, it's started

limber summit
#

cool

#

how long roughly until version 1?

#

and what language is it in?

wintry basalt
#

hey there, so im having a 2 pc setup for streaming and i would like to hear the alerts when someone follows/subs etc, how is that achievable? (stream can hear it obv but i cant)

tight harness
#

@limber summit No ETA afaik also not sure what language it is in

#

@wintry basalt I believe if you mute all sounds on the streaming rig and then have a browser open with your overlay on your gaming PC this would work

wintry basalt
#

so that the alerts are running with the game sound i guess from gaming pc to stream pc. i will try that

livid snow
#

Can someone help me with scene linking?

tight harness
#

Scene linking?

livid snow
#

Yeah like taking a link from example, the llama super theme and linking it to OBS

tight harness
fickle lichen
#

I'm having problems, my overlays of stream elements appear with a short delay period in the OBS, and therefore in the stream, whether it's animated or static overlays, and I do not know the source of the problem. Has anyone gone through this? Sorry for english, I'm Brazilian.

tight harness
#

!load

nocturne pelicanBOT
#

Loading time for overlays will vary based on your internet speed, ping to servers, and the amount of data to load in the overlay. Using studio mode, you can preload your next scene before transitioning so that no loading appears on stream. You can also use a longer transition time. https://youtu.be/W8iWsD2Lq3U?list=PL_9rga23xIlJDyaOnO2avbss-PHm28oNs

fickle lichen
#

thansk @tight harness i am test this solutions

tight harness
#

Awesome πŸ˜ƒ

#

No problem

formal radish
#

Hey. When I add Kappagen to obs it has this help box and the emotes doesn't show up when texted in chat.

tight harness
#

Right click on the kappagen overlay in OBS, click on properties, then click on refresh cache of current page πŸ˜ƒ

formal radish
#

Okay. What about on OBS Classic?

tight harness
#

If you're still using OBS Classic 1 + 1/2 years after it's development stopped then that'll be the issue

#

Upgrade to OBS Studio

formal radish
#

So Kappagen doesn't support OBS Classic?

tight harness
#

We don't support OBS Classic in general, it's very outdated

formal radish
#

Ah okay.

elfin magnet
#

is there "ask a question" on SE? so the viewers pay "currency" to ask a question, and it pop up on the stream?

tight harness
#

Not yet but I believe it was suggested recently on the ideas board

livid snow
#

I see with that theme there is an alert, how would I transfer that over, or link it?

elfin magnet
#

nice @tight harness

mental latch
#

so the not showing hosts/raids thing without ground control/activity feed being opened, is that a permanent change?

dense jackal
#

Yes you need ground control/ activity feed/ dashboard open

tight harness
#

@livid snow The video I gave you before

dense jackal
#

it’s not too big of a deal because those are helpful to have open otherwise

livid snow
#

@tight harness that doesn't show alerts...

mental latch
#

it's kind of a big deal because it's just more CPU and another thing having to be opened, it seems like an odd move, adds unnecessary complexity i think

tight harness
#

It shows you how to put overlays into OBS, alerts go into your overlays.

#

Via the alert box widget

dense jackal
#

I agree, unfortunately, it’s the only way to do it with twitch, if they gave us better webhooks then it wouldn’t be required

mental latch
#

gotcha, i assume they changed something

#

all good then!

livid snow
#

@tight harness So I added it to my scene, if I get a follow, it will say they followed, because when I test follow through streamlabs it doesn't work?

dense jackal
tight harness
#

Streamlabs?

#

πŸ€”

livid snow
#

Have you never heard of Streamlabs OBS?

tight harness
#

Of course I have πŸ˜ƒ but you said you tested it through Streamlabs which isn't the same thing

livid snow
#

Ok

#

I just added the one URL from the overlay, thats the only one I added, will it work still?

tight harness
#

If you've taken the link which it tells you to take from the site and add it as a browser source and then use our site to test an event then yes it will show in that browser source

livid snow
#

Ok thanks

weary mist
#

@mental latch if you have a smart phone, just open your dashboard on your phone πŸ˜ƒ

#

no CPU usage needed

lament blade
#

Anyway to make it where your animated scenes doesn't use nearly 60 % of my cpu???

#

Or should I just buy a separate computer to stream my pc with a capture card

proven delta
#

hey is there anyway i can be added to the sellout bot lol

tight harness
#

Make sure when you add the different browser sources that you tick 'shutdown source when not visible' in the properties for every one of the browser sources you add, even ones in different scenes entirely

nocturne pelicanBOT
#

@proven delta To be a proper #sellout all you need is to use StreamElements as your primary service for Overlays, Tipping and Bot.

lament blade
#

Yeah, the problem is that the delay kinda annoys me.

tight harness
#

!load

nocturne pelicanBOT
#

Loading time for overlays will vary based on your internet speed, ping to servers, and the amount of data to load in the overlay. Using studio mode, you can preload your next scene before transitioning so that no loading appears on stream. You can also use a longer transition time. https://youtu.be/W8iWsD2Lq3U?list=PL_9rga23xIlJDyaOnO2avbss-PHm28oNs

lament blade
#

Lol it only takes 2 seconds to load

#

Just hate waiting that long, whatever

tight harness
#

Alright, well that's the fix πŸ˜ƒ

lament blade
#

Damnit

livid snow
#

@tight harness So how do I link my alerts if someone donates?

tight harness
#

If you have an alert box in your overlay, which themes do, then tips show up in that alert box

#

As long as you provide them with the correct tip link (your StreamElements one) from Tipping > Open My Page

livid snow
#

Ok

#

Thanks

tight harness
#

No problem

lament blade
#

is there a reason why streamelements.com is not loading for me on firefox & chrome, even I refreshed browser, restarted it & did ctrl shift r

lament blade
#

Should work if you clear cache/cookies

#

Weird o.O

midnight topaz
#

@livid snow using SLOBS is only good if you are using StreamLabs, in all other cases (and for me even in that case) better use OBS Studio

safe kettle
#

So one of my viewers purchased an item I created in the loyalty store to play a sound on my stream. But I can't figure out how to play the sound 😦 Any help is appreciated

#

Is it a chat command or something?

proud pumice
#

sounds are created to be played automatically

#

you need to add the store redemption widget in your overlay

#

on your stream to check it out

safe kettle
#

Thanks a ton for the help Enormous

lament blade
proud pumice
#

yeah he had it all set up properly

#

:>

safe kettle
#

@proud pumice If you have a moment. So I checked my SE Overlay in OBS and the "Shutdown Source When Not Visible" box is checked. So I'm not sure why it's playing the sound with an echo.

proud pumice
#

Maybe you had your overlay manager open?

#

Or in thr browser somewhere

random socket
#

Can I get a link to the overlay page?

#

Is this for Youtube also

dense jackal
#

@random socket what do you mean overlay page? And very soon youtube πŸ˜„

random socket
#

nvm but kewl

hybrid seal
#

when someone makes me host, the animation is not shown in the stream

dense jackal
#

You get the alert in your activity feed but it doesnt show up on screen? @hybrid seal

hybrid seal
#

yes

#

@dense jackal yes is show in the activity but the animation doesnt show up in the stream

zinc plinth
#

When i put a super theme on my stream it lags my stream really bad and it makes my game lag to. And i know it's not my internet

dense jackal
#

Only hosts aren't showing? What is your twitch account

#

@hybrid seal ?

#

@zinc plinth Super themes can be more intensive try a static super theme

zinc plinth
#

ok

#

so the super themes are broken or

tight harness
#

Not broken, just more intensive

hybrid seal
#

@dense jackal yes just the hosting and is neoxl1ve

zinc plinth
#

is there any way to fix it or

#

because there should be no reason why it wouldn't work

dense jackal
#

@zinc plinth dm me your specs and obs settings

#

When encoding it's easier to encode a still image than a moving one, when you have a lot of movement around the entire screen a super theme can be quite intensive

#

and I can take a look at your account and see what we can do, hosts seem to be showing up on my end, wanna test your system with mine. You can revoke my access after we are done πŸ˜„

fallen lava
#

what settings do i need to setup for songrequests? my viewers try to post the youtube link with the command but states : you must provide a valid youtube id or url

dense jackal
#

it's in seconds

weary mist
#

the song requests only are able to use urls/id's. Its a limitation because of our limited API access with youtube

#

@fallen lava

#

search requests cost a hell of a lot more than urls

past tundra
#

I'm using the hyperlink in OBS for a theme overlay but it's only showing a corner of the theme overlay

dense jackal
#

!multi

nocturne pelicanBOT
dense jackal
#

make sure your obs looks like this @past tundra

past tundra
#

What's studio mode and where do I find that?

fallen lava
#

yeah its in seconds but when they go and do !songrequests with the youtube URL it gives them that error message

#

is there some sort of twitch setting for posting links?

dense jackal
#

Make sure you are using obs studio @past tundra and not classic https://obsproject.com/ studio mode is in bottom right near settings

fallen lava
#

nevermind got it!

dense jackal
#

What was the issue? @fallen lava

past tundra
#

OMG. THANK YOU! I was about ready to put my head through a wall

#

❀

fallen lava
#

i couldnt get songrequest to work because of a bounce back error for my viewers on posting a URL but i went into twitch and i had disable hyperlinks so i enabled it

dense jackal
#

aahhhhhhh

past tundra
#

I'm testing notifications from stream labs but I'm not seeing an update on the overlay on OBS though. I've been clicking the streamlabs import to streamelements from the windows hyperlink

lament blade
#

Anyone know why the !chatcommand if followed by @username makes that persons username say the response? Instead of saying it to them ? What do i type to make it say it to the second person?

dense jackal
#

@past tundra testing alerts through Streamlabs won't show up on StreamElements

past tundra
#

But they will work on live stream?

#

I'm trusting you a lot @dense jackal

#

πŸ˜„

dense jackal
#

You need to set up alerts with StreamElements overlays, they will trigger off of those, you can test SE alerts in the editor

past tundra
#

AWWW. man. so I have to redo my alerts again?

dense jackal
#

You can import your streamlabs alertbox into a SE overlay and work from there πŸ˜„

past tundra
#

I was talking specifically for the overlay boxes you already placed in the themed overlays

#

it gives the option to emulate follows and such, but I'm asking how to make sure that follows are synched with the overlay

#

essentially.... will these overlays automatically sync with twitch or is there something specific that needs to be done

dense jackal
#

They will automatically sync with twitch

weary mist
#

@lament blade what is your twitch channel?

past tundra
#

Thanks!

lament blade
#

I dont have a twitch channel im a mod for someone else @dense jackal just learning the commands still lol

weary mist
#

ah, cool. What channel do you mod for, the !chatcommand is not one we provide default, so I am going to look at what the response logic is

lament blade
#

No im just using that say i used the command !lava and then the command is i lava you if !lava @lament blade is typed it makes @lament blade say the message

#

Not i lava you @lament blade

weary mist
#

so it depends on what the response for the command is

#

ahhh

#

wait

#

I think I know

#

hold on

lament blade
#

The reponse is ${user} says i lava you

weary mist
#

I created that command, and this is what I got as a responce. Is this what you are seeing?

#

or is it saying:

#

@lament blade

#

or, do you want it to say:

lament blade
#

Yesss the last one

#

Oh wait no

weary mist
#

ok, so this one you want the response to be @$(user) says I lava you

lament blade
#

Okok thanks so much

#

Ima try now

#

Lol

weary mist
#

lol

stone spire
#

Hi, what's the subscribed time variable for alerts?

weary mist
#

{amount}

stone spire
#

oh of course lol

#

What parameter should I change to enable text wrapping on the main text?

#

So that when the name + subbed time exceeds the size of the box it goes onto the next line

weary mist
#

It should automagically wrap when its larger than the text frame

#

Right now, the frame is large on this one

#

So

#

What you can do is put in a second alert box that is smaller, and play around with that (no images, just text)

#

and take out the text from the first box

stone spire
#

Right, so make that box like the same size as the bg img

lusty frigate
#

good afternoon, i would like some information about how the donation things work out. i am a very verbnal person so i will be in voice support if it is ok with people πŸ˜ƒ

weary mist
#

right, then test the alerts, and adjust it to match

stone spire
#

Thanks

lusty frigate
#

g

livid snow
#

Hey, my Browser Source for the URL isnt working, but it was working on streamlabs OBS but not OBS studios.

weary mist
#

thats odd, what are you seeing in OBS studio

livid snow
#

Im updating it right now, but I just saw like half the text then nothing else would load

weary mist
#

ah, I know what that is. When you get it updated, let me know πŸ˜ƒ

livid snow
#

Ok

#

There we go

#

Now it works lol

weary mist
#

lol

#

#BlackMagic

livid snow
#

Btw, new to OBS, how do I add a chat to the stream?

#

Im use to streamlabs obs

weary mist
#

so that is something they built into their fork of OBS. If you want something similar, I recommend grabbing the application Chatty (its light weight, and shows chat very well)

dense jackal
#

To add it to show on stream we have a widget in our editor @livid snow

livid snow
#

Oh never mind its already in the thing xD

lament blade
#

Hello, i am trying to upload a video + sound and it always sais "Failed while uploading file" i even tried a simple .jpeg file and it did not work

weary mist
#

how big is it @lament blade

lament blade
#

the video that i want is 4.17 MB , the test picture is 174 kb and even that did not work

dense jackal
#

Are you using chrome?

lament blade
#

yes chrome

#

This is what is looks like normal but if she puts !lava @someone it makes the someone say i lava you instead of her saying to someone. The command is !lava and the response is ${user} says i lava you

#

@weary mist

#

So it was your first example i think ☝️

dense jackal
#

@lament blade has uploading worked before? or are you just now switching over?

lament blade
#

i swapped over to SE a few months ago, it worked fine after i swapped, i am trying now with Microsoft Edge

broken depot
#

hello

dense jackal
#

It should only work with chrome

broken depot
#

i have a question

dense jackal
#

Yes I work with StreamElements πŸ˜„

broken depot
#

if i get donated can it be refunded

#

: )

dense jackal
#

That would be through paypal

#

We do not touch the money

broken depot
#

so it would right

#

since paypal charges back

dense jackal
#

You can give a refund with no fees

#

but if the donator asks for one there will be chargeback fees

broken depot
#

but what if they refund

#

oh

#

but what if i use a debit card

dense jackal
#

You can contest these to paypal

#

if someone is abusing this

broken depot
#

so it goes to my card

weary mist
#

@lament blade ahh, you want it to always say the person that triggers the command. Replace "user" with "sender"

dense jackal
#

Are you the donator or person donated to?

broken depot
#

person donated to

dense jackal
#

If the donator asked for a refund you will get a chargeback fee

#

if it cannot take from paypal

lament blade
#

Ok thanks again πŸ˜€@weary mist

dense jackal
#

it will take from your bank accout or card whichever is hooked up to your account

broken depot
#

does stream elements have a debit card as a form of payment from donations

dense jackal
#

You can contest these chargebacks to paypal if someone is abusing it to make you lose money

#

No

#

Currently it is through paypal only but it is something we have been working on getting

#

Lots if legal stuff ;0

lament blade
#

It fixed it yay πŸ˜ƒ

#

just wanted to let you know i fixed my problem, it did not let me upload stuff because i had stopAD activated, rip 2 hours

dense jackal
#

We were looking into the issue @lament blade we'll make sure to ask that next time this issue comes up πŸ˜„

lament blade
#

later @dense jackal hopefully this will help someone else in the future

dense jackal
jade flare
#

Hey i want to be added into the sellout thing, but it wont let me. i am using SE primarely

dense jackal
#

what is your twitch channel @jade flare ?

jade flare
dense jackal
#

added you πŸ˜„

jade flare
#

okay, what does it do?

dense jackal
jade flare
#

ah okay, how many viewers does that bring me on average?

dense jackal
#

100 Kappa

jade flare
#

Kappa

#

but thank you

#

cya l8r

worthy nexus
#

Hey guys, I am pretty new here and was hoping to get to know you all a bit better πŸ˜ƒ I know this question gets asked a lot, but would you happen to have some tips for me to get my stream started in terms of attracting an audience?

strange pagoda
#

Is there a way to get a command to automatically subtract one from a counter?

deep burrow
#

Can I be added to sellout? I use StreamElements on almost everything in my channel,

dense jackal
#

unfortunately no
@strange pagoda, you have to do !editcount <name> -1

#

I'm pretty sure we have talked about doing this before tho

strange pagoda
#

Daang, any way to alias that to occur on something like !deathcountsub?

dense jackal
#

adding you @deep burrow

#

Not atm

strange pagoda
#

Ah, no worries, I'll make do

dense jackal
abstract anchor
#

hey is the JWT token on twitch or streamelements website

dense jackal
abstract anchor
#

thx

deep burrow
#

Perfect, thanks! πŸ˜„

abstract anchor
#

is there going to be support for spotify anytime soon?

dense jackal
#

spotify denied our requests a while back, we hope they will accept in the future πŸ˜„

abstract anchor
#

wdym they denied your requests?

#

is there not a way to ground control to the spotify desktop app?

#

or what about pandora?

dense jackal
#

Like to get their api and to connect with their stuff, we have to request their api.

abstract anchor
#

ah okay

#

what about pandora?

dense jackal
#

They didn't want to give us that information so there's no way to integrate spotify with our systems

abstract anchor
#

okay lmao

#

thanks

dense jackal
abstract anchor
#

okay last question is there a way to get custom fonts on the overlay editor

dense jackal
#

Not atm, we only have google fonts @abstract anchor

abstract anchor
#

okk

abstract anchor
#

okay I got another problem

#

the name of the song I'm playing isn't showing up on my overlay

jolly zinc
#

I need some help please~ After a name change the bot doesnt wanna connect to my channel ResidentSleeper

dense jackal
#

Try logging out and back in to your account @jolly zinc

jolly zinc
#

alrighty o/

copper mural
#

anybody able to help?

dense jackal
#

whatsup @copper mural ?

#

@copper mural i can’t join you in voice support but can you describe to me your issue?

shy cipher
#

I NEED HELP PLEASE

#

@stuck hamlet Can I please get some help???

jolly zinc
#

@dense jackal That worked thank you devicatLOVES

dense jackal
#

@shy cipher What seems to be the issue?

shy cipher
#

I lost all my point on stream element after I changed my name on twitch

#

and I wanna know if I can fix that

dense jackal
#

!bonus (insert your username) 100

#

would give you 100 points

#

so just give yourself however many points more there

#

OR

shy cipher
#

well its on another persons stream

stuck hamlet
#

Ask the streamer.

copper mural
#

@dense jackal hi i was looking for a question to ask really quick

dense jackal
#

whatsup?

copper mural
#

is there anyway that i can test to see if the donation alerts are working?

dense jackal
#

In the overlay editor near save there is a little bell

#

if you hover over it you can see you can test any alert

copper mural
#

thats only if its a custom overlay?

#

what about the themed ones

dense jackal
#

That is on all overlays

copper mural
#

im at my overlays rn, i dont see that button

dense jackal
#

My overlays or overlay editor?

copper mural
#

my overlays

dense jackal
#

My overlays is where all your different overlays are managed

#

To test an alert you need to go into your overlay editor

copper mural
#

ohhhh ok i got to it thank you

dense jackal
copper mural
#

sorry was clicking the wrong buttons lol

dense jackal
#

All good!

copper mural
#

@weak moth im trying to get rid of the bell sound and put in a custom sound myself but i wont go away, how do i get rid of that

dense jackal
craggy ridge
#

@dense jackal just started using stream elements , i loved it ! But got some little bit a issue about donation page , in my country we can't use paypal for some reason is there anyway where i can use other sites alike paypal =?

#

or does it just only works with paypal e-mail

dense jackal
#

Unfortunately not at this time, but it is something we are working on. Lot's of legal work to go through, and something we all want

craggy ridge
#

gotcha , then i have to wait for that and use other donation systems 😦

#

also is there anyway i can test my subscriber alerts(donations etc) , like a preview in my stream

dense jackal
craggy ridge
#

Alright i'll check out thank you πŸ˜ƒ

#

1 more question πŸ˜› sorry couldn't find a way to do it , i am using 16:9 cam overlay but its too wide and is there any way i can make it square that . Never tried 4:3 is that a solution ?

dense jackal
#

are you using a super theme?

#

most themes have 16:9 and 4:3 webcam overlays to choose from

craggy ridge
#

yes , i am using purple fold super theme

dense jackal
craggy ridge
#

i didn't have that if i am not mistakin

#

thats probably 4:3 im gonna check it rn

dense jackal
#

it is

#

you need to open up layers in the bottom left of the editor, and click the eye to make it visible

craggy ridge
#

i did delete layers which i dont use πŸ˜„ my bad , trying to get it back

dense jackal
#

you can go back to the supertheme and recreate the overlays

craggy ridge
#

yes , this is the one i want . Thank you so much

dense jackal
craggy ridge
#

In "my overlays" section i did make a personal overlay and added in my obs but i see this image showing up .

#

Did it from "create your first overlay"

#

is this necessary to have or

dense jackal
#

it looks like you have the wrong url in your browser source

craggy ridge
#

does this thing do anything , cuz my purple fold overlay is working and i dont know what is this about

dense jackal
#

that does not do anything

#

make sure your browser sources also look like this

nocturne pelicanBOT
dense jackal
#

!multi

craggy ridge
#

got it , its now just a black screen in my obs

#

but i still dont get it . what does it do

dense jackal
#

Watch that video if you can and follow it step by step

#

It's difficult for me to pinpoint your issue without being in your computer atm

young coral
#

Anyone know if it is possible to allow people to use sound effects through streamelements like say a user uses a command in chat and it plays a sound effect but only that user can use that command.

craggy ridge
#

The one on the top left , personal overlay is just black screen in my obs (the one i dont understand do i have to use it ?) other test overlays work just fine without having the one on the top left

dense jackal
#

You can make someone redeem a sound effect from the store by making a command such as !airhorn but we cannot specify it to one person @young coral

young coral
#

FeelsBadMan Time to request the feature XD

dense jackal
#

no you don't @craggy ridge need to use it

craggy ridge
#

oh , thats what i was asking πŸ˜„ video made me confuse πŸ˜›

dense jackal
young coral
#

I know how to do it πŸ˜› i just want to know if i can make it user specific

dense jackal
#

just making sure πŸ˜„

young coral
#

all good ❀ ejay22Hype

dense jackal
craggy ridge
#

thanks for all the help u all awesome ! - time to learn more keep it safe πŸ˜ƒ ❀

dense jackal
formal fog
#

Hello i wanted to know if this is possible to remove the possibility to prelisten the commands before redeem it.

misty wagon
#

You might have to elaborate a bit on that question @formal fog Do mean you that redemptions don't show in chat? In that case you can turn that option of per redemption.

formal fog
#

when we are on the store redemption from streamelements we can play the items without redeem it

#

i want to make this option off if this is possible

winter zenith
#

πŸ€” I dont think this is possible sorry

tight harness
#

Yeah, not possible

formal fog
#

ok thx for your help nvm ^^

winter zenith
#

No problem

#

If you have another problem just ask here again seheart

formal fog
#

Ok ❀

wanton sluice
#

Is there anyway to check if twitch is not sending out alerts?

tight harness
#

Any alerts in particular?

wanton sluice
#

I had a re sub today and the alert never went off. I think twitch might be having issues though because the chat dialogue never said it and stream elements or stream labs did not pick it up either

#

You know what I just had a brain fart it’s possible she never hit the share button

tight harness
#

With our system is picks up when the user shares their sub, so if the share message never appeared in the chat then we never found out about it, sounds about right

wanton sluice
#

Yeah because even though technically it was a new sub she was a previous sub but it ran out a week or so ago so as far as twitch is concerned it’s still something you have to hit the share button on unless it goes over 30 days I think before you resub

tight harness
#

Yup

wanton sluice
#

Sorry that never occurred to me. She probably got it from her phone

tight harness
#

No problem πŸ˜ƒ

bold schooner
#

hello. im just wondering where did you find most of you alert box pictures?

tight harness
#

Most of? We only have 1 default picture so I'm guessing you're asking people in general

clever mango
#

@bold schooner giphy is a good place for animated gifs. Youtube can be used but your video needs to be in WEBM when you upload to streamelements

astral aurora
#

is there a way to limit giveaways to only one ticket per person ?

tight harness
#

Yes, set maximum tickets per user to 1

#

And don't set any subscriber luck

gray spear
#

Can you setup subcriptions on se? If yes, where?

lament blade
#

simon Amonka

gray spear
#

yes?

lament blade
#

it's alice Amonka

gray spear
#

I know

#

I can see

lament blade
#

What do you mean by subscription?

gray spear
#

you know you can subscribe to some people. I'm just asking if you can set it up on streamelements because I haven't been able to find where It should be

lament blade
gray spear
#

okay

lament blade
#

Are you on mobile? or you can't see it on the PC

gray spear
#

pc, can't see it, probably because I can't subscribe to my own channel lol

lament blade
#

You don't have a sub button, you need to get affiliated first

gray spear
#

k.

tight harness
#

When you reach the requirements for Affiliate then Twitch will tell you and offer it πŸ˜ƒ

gray spear
#

Okay, thanks for the help

lament blade
tight harness
gray spear
lime meadow
#

is there a way to change the resolution of an overlay after its made or would i need to make another one?

clever mango
#

You can do that by clicking on the small pencil icon on the my overlays page

#

each overlay has one

lime meadow
#

thank you. i was thinking that was only to change the name. that saves me so much time. I so wish SE was around long before it became a service. its amazing.

tight harness
#

Thanks for the kind words and we're very glad you're enjoying our service πŸ˜„ seheart

lean elm
#

Is there a way to show current number of viewers ?

tight harness
#

Yes, there's a variable called ${channel.viewers}

#

You can put it in a command or a timer (timed message)

quiet torrent
#

@tight harness Is there a command for my users to get all the commands they can use after "!redeem"? So to see everything which is in my Stream store. Or a variable I can use to make a custon command? Or is there any other way for them to see it? E.g. a link to a site similar to the site showing all of my chat commands.

tight harness
#

!items

dusky cedar
#

Hey guys! Question, streamelements giveaway gives you a chance to add subscriber luck. Isn't that against the ToS of twitch?

#

Could i get problems cause of this?

fierce sun
#

The other day I had issues with my alerts and changing sounds which caused sounds to double up. I am not happy with the scene transitions at the moment and need to find a better solution.

Each scenes overlay source must have the shutdown source when not visable setting enabled to avoid the double up.

I have tried,

  • 5 sec scene delay with fade transition: It's not smooth and often snaps into place, looks unprofessional.
  • Studio mode in OBS: Pre loading the next scene but if an alert goes off while I have that active (before the switch) i'll get double sound. it's also quite annoying have to pre load then transition.

@tight harness & @lament blade I know I have spoken to you about this but I am curious to hear more opinions/work arounds.

weary mist
#

@dusky cedar as far as I know, the only thing you are not allowed to give something for is Cheers. Subscriptions are good. I would recommend reading the documentation that you signed to become an affiliate/partner to verify this, as that is what twitch holds you to.

#

@fierce sun The only other thing I could suggest would be to make a second overlay with your alerts, and remove it from all your other overlays. That way your alerts only will be in one source, and won't sound twice

dusky cedar
#

Okay thanks Scalper I will look into it

fierce sun
#

@weary mist Would there be much of a delay between the sound playing and the animation dropping down?

#

I use yellow fold.

tight harness
#

@dusky cedar Pretty sure it's dependent on your local law, which varies for different people of course, we offer it for those who can do it

weary mist
#

@fierce sun if its on its own overlay, the sound and animation will trigger at the same time, it just won't play double when doing the Studio transitions

#

And have you considered a Stinger transition?

dusky cedar
#

Thansk Legendary_Studios do you know how it is in Germany?

weary mist
#

Stinger's allow a small video/image to be played during the transition, which could very easily cover up the load-time for swapping overlays

fierce sun
#

Yeh and I would go for that if I had a good enough video transition but I won't be able to get that done for a while yet.

tight harness
#

@dusky cedar I don't i'm afraid, that's for you to find out

dusky cedar
#

Alright thanks

stable stump
#

why is streamelements saying this song requested is to long everytime somebody requests a song?

tight harness
#

What did you set the maximum song length to?

stable stump
#

5

#

and then when i do the link it works

tight harness
#

Did you realise that it's in seconds?

stable stump
#

i have no time to do it for everyone

#

i didnt put it like that

#

oke thanks fixxed it i think

tight harness
#

Awesome πŸ˜ƒ it's in seconds by default, it says "Maximum length of a song (in seconds)"

#

I saw you put it to 1000, that'll work

lament blade
#

Hello! I have an issue with a Follower Goal Overlay Widget. It shows a wrong number of current followers, did anybody else have this issue ar know how to make it display a correct ammount?

clever mango
#

@lament blade If you are using the total follower/total subscriber widget, reset your session from the Activity Feed to fetch updated data from twitch. If you’re using goal widgets, you can edit the progress of any goal by going to Activity Feed > Widget Data > Goals. This can also be found in the overlay editor by selecting DATA (next to WIDGETS) > Goals

stable stump
#

@tight harness HOW THE HELL DID YOU SEE THAT LOL

lament blade
#

@clever mango Ok, i modified my Follower goal progress in Activity Feed > Widget Data > Goals and it worked, both Total Followers widget and Follower Goal widget display a correct number of followers, thank you!

tight harness
#

@stable stump Support staff pepeA

stable stump
#

but is my discord linked to sbtreamelements?

#

i have a different twitch name lol

tight harness
#

No your Twitch is linked to Discord

stable stump
#

ohhh

clever mango
#

you're welcome @lament blade

stable stump
#

haha oke oke

#

goodshit

tight harness
#

πŸ˜„

pine hemlock
#

smile

analog idol
#

Hey guys! Any advice on how to make my overlay not lag on alerts? It shouldn't be a connection problem because I'm hard wired into a decent connection, and it typically settles down after the first one

winter zenith
#

Do you have a hypecup?

#

those lag sometime when they load all the bits and cheers

analog idol
#

So I start up OBS and wait for it to load all the bits and drop them in, and that works fine, but when the alert box pops (in addition to hypecup and kappagen) it lags

#

So it's probably too much going on at once?

tight harness
#

Very possibly, keep an eye on your task manager and see if it spikes when it all happens at once

analog idol
#

Would activating all those things be a CPU issue not a network issue?

tight harness
#

Yes

analog idol
#

Hmm

#

Is there a way to run test notifications without being in the overlay editor? Having that open as well as OBS makes it lag 100% of the time. I could see if I spike, if I can test in a different way

tight harness
#

Without using the event emulator in the overlay manager you could repeat old events using the activity feed, but other than that no

analog idol
#

Ooo if I go to the editor on another device?

tight harness
#

That'd work

grand snow
#

So I'm looking to make it if viewers tweet out my stream, they will get bonused points. Is there a more automatic way of doing this through streamelements instead of manually checking if they tweeted the stream?

clever mango
#

It hasn't been planned for but it's a nice idea please add it here

nocturne pelicanBOT
winter zenith
#

@nocturne ermine what was your problem?

analog idol
#

Here's the results of my test (in an environment I'd typically stream in). When I did the test sub (the first notification since load, with alertbox / hypecup / kappagen) it stuttered even though it didn't spike too much, and when I did the test bits (second notification, with same stuff) it had none of the lag.

#

So if my testing is correct and the first one is the problem (for whatever reason), I can go to the activity feed and repeat my most recent event before I go live. Is there any way to make tests not show up in the event lister?

placid spruce
#

Hey, can I get some help with SongRequest?

winter zenith
#

sure

#

what do you need?

placid spruce
#

I'm just wondering, is there any way to have Songrequest run, outside of the Dashboard web page?

winter zenith
#

yes

#

when you are using our App

#

"Ground controles"

tight harness
winter zenith
#

do you have that link in the quick save or something? seanK

clever mango
#

@analog idol a test or a replay?

placid spruce
#

Oooooooo.... This is new. Never seen this before...

analog idol
#

@clever mango either, lol

#

Both show in the event log

clever mango
#

tests should be removed with a refresh of the overlay. I believe replays will remain

placid spruce
#

I was trying to run it from my OBS software...

#

I wanted to avoid keeping a browser window open.

#

Can't do that, can I...?

analog idol
#

Only problem is once I refresh the overlay, then I get that issue where the first notification lags

winter zenith
#

well you need to have ground controlle open :/

#

but thats not a browser and you also have the Activity feed there

placid spruce
#

Okay, I'll give this a try...

#

Thanks.

tight harness
glacial ibex
#

do we have youtube yet?

clever mango
#

Not yet. You won't be able to miss all of the announcements when it goes live. (discord, twitter, website popup)

glacial ibex
#

ok lol

#

i have the app

#

will it pop up on there

clever mango
#

ground control?

glacial ibex
#

yea

clever mango
#

Not likely but just being here is enough πŸ˜ƒ

glacial ibex
#

ok

clever mango
#

plus you must log into the site sometimes right?

tight harness
#

You'll notice it πŸ˜„

glacial ibex
#

yea

clever mango
glacial ibex
#

ive seen some othere twitch streamers use it and hthe quaity is amazing

clever mango
#

use what?

slender yoke
#

I find a lot of fault with the sub count /goal widget. Not only does it not auto update for unsubscribers, but repeat subs are added to the count. I hate having to constantly update manually.

clever mango
#

"Total Susbcribers" Widget is your cup of tea then πŸ˜ƒ

#

The goal widgets are simple counters

slender yoke
#

Hmmm

clever mango
#

Total X widget numbers are pulled from twitch

shrewd locust
stuck hamlet
#

yea

#

its the new theme

#

called black

shrewd locust
#

πŸ˜‚

dense jackal
#

pretty good

stuck hamlet
#

its all just black

shrewd locust
#

It happened on the GRANITE LOL ANIMATED SUPER THEME

clever mango
#

great for horror games

analog idol
#

Hmmm... Why does my cheer kappagen show in the editor, but not in my OBS? It gens for all the other events

clever mango
#

@analog idol OBS version?

shrewd locust
#

Only happens on the brb and the starting soon image zoom in like this then scroll along and it goes black

clever mango
#

oh it's a small visual bug just keep scrolling

#

it happens after the second image

analog idol
#

Uhhhh, don't know where to find it but I just recently downloaded the newest version

shrewd locust
#

I cant

#

once it goes black it dont go back xD

#

i have to cross it off to reload it

clever mango
#

arrow keys don't work?

shrewd locust
#

then it repeatd