helpdesk-twitch

[native harbor]

👌

[stuck hamlet]

i mean you can do something similar with our current system

it just wont have x/y

https://www.onslaught.ca/s/8aAh40xd.png

made this quite quickly

[plush ibex]

Does the Autoshow not work for showing videos on the overlay automatically? I can't get it do it without clicking 'show video on overlay'

[stuck hamlet]

I believe you have to show the first one, and then the rest in queue will auto show

if the queue stops, you have to hit "show" again on the first one

[tight harness]

@plush ibex One thing I noticed was that you have your maximum song duration set to 5 seconds

[plush ibex]

@stuck hamlet That worked, thanks. @tight harness I didn't notice. Thanks for pointing that out

[tight harness]

No problem 😃

[late vortex]

Hey is there a way to remove connections from streamelements if you're having issues? I think some stuff I imported like Streamlabs might've somehow doubled up, and also my donations on streamelements don't show anymore. they show on streamlabs but not streamlements. Sorry if I'm not being very clear.

[lament blade]

What got duplicated?

[late vortex]

it sounds like alerts might've wound up doubled up yes.

but mostly donations aren't showing up on screen when I get them nor do they show up in the list of tips

[dense jackal]

You need to change the link to your tipping page

Your donation link is still only Streamlabs so SE won't get the alert

[lament blade]

So when you imported from SL, it didn't import the tips at all, only the overlay? https://streamelements.com/dashboard/tipping/list

[late vortex]

Streamlabs is linked so I would've thought the donation alerts would show up too?

[lament blade]

OH smh

Had to read that again

[late vortex]

it did show at first but new donations don't show up unless I specifically reimport from SL

[lament blade]

Like Tomathin said, importing will show up your previous donations but the next ones that you will get, you need to be using the StreamElements tipping page so it shows on StreamElements 😄

[dense jackal]

@late vortex the link here needs to be changed

[late vortex]

I thought I did fix that? Echh.. I'm dumb

[dense jackal]

Happens to the best of us

[late vortex]

could've sworn that's what I was using though

[dense jackal]

nah just checked. Maybe just forgot to click submit after you were done

[lament blade]

https://streamelements.com/auranafireheart/tip This would be it @late vortex 😄

[late vortex]

welp that explains why it was broken

[dense jackal]

[late vortex]

thanks so much

now is there a way to clear what SE is linked to? So I can get rid of the alert echo?

[dense jackal]

You get alert echoes with SE?

[pine hemlock]

[late vortex]

pretty sure it's a mess-up I did with importing stuff from SL and not realising I'd imported alerts multiple times too xD

[dense jackal]

!multi

[nocturne pelican]

Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[lament blade]

And make sure there are not two alert boxes

[dense jackal]

make sure all your browser sources look like this 😄

[lament blade]

on your overlay editor 😄

[dense jackal]

and that ^

[lament blade]

Even if they are hidden

[late vortex]

mkay I'll try that then

so to get all my donations up till now to show up I have to reimport?

[dense jackal]

delete everything you have then reimport would be best 😄

[late vortex]

okay so just delete manually on the streamelements site?

[lament blade]

Yep https://streamelements.com/dashboard/tipping/list

[late vortex]

thankyou so much! 😄

[lament blade]

😄

[late vortex]

magic. up to date and no echo. thanks so much!

[dense jackal]

😄

[lament blade]

Can anyone help me wiTH an issue, when streaming with obs, this one "older game" keeps skipping some, I followed 30fps rule and NVENC, and 3500 bitrate, cpu resources highest reaching 51% with 4gig ram used, I have thought I had a virus before but i have scanned for it on scanners and found nothing?

when streaming just get video lag hiccups skips

i5 4590, 16gb ram, gtx 1080 8gb

[dense jackal]

What scaling do you use?

[lament blade]

lowered it to 720p

when i did that did seem better but its tiny hiccup now

[dense jackal]

I'm asking about this

that's good tho

[lament blade]

yes did that, i followed the stream elements blog

[dense jackal]

ah so your process priority is set to high as well?

[lament blade]

im not sure on that one, i never messed with that part

[dense jackal]

also make sure every SE browser source has "shutdown source when not visible" checked

although I think that was covered in the blog

Under advanced settings

[lament blade]

what about encoder preset, high = less cpu

[dense jackal]

Here is my settings

I have AMD Ryzen 5 1600x 1070 GTX 8GB VRAM

[lament blade]

that looks different then mine

[dense jackal]

Are you using obs studio?

[midnight topaz]

um, if I shutdown the sources it takes time to load every time I switch the scene (not using Studio mode)

[lament blade]

OBS 21.0.1

[dense jackal]

It's so alerts don't play over eachother, a good fix is studio mode, or what I do is set a 3000ms trnasition

@lament blade check the top of encoding settings it may say 'simple' click it and change it to advanced

[midnight topaz]

meh, then I can't use macros >.>

[dense jackal]

I use macros 🤔

[lament blade]

i put obs into priority

[midnight topaz]

to easily change the scenes

[dense jackal]

btw @lament blade you may also want to invest in a better cpu ur gpu is nutty but a lot of the process have to be run by cpu Here is a good reference https://browser.geekbench.com/processor-benchmarks

That's the natural way of browser sources @midnight topaz and how they need time to load, the more on it the more time needed

[midnight topaz]

meh

any way to disable all the sound?

[dense jackal]

?

Like from just the browser source?

[midnight topaz]

like so I don't need to shut down the browser sources and not hear the sound multiple times

so just turn off all sound, don't like extra sounds anyway

[dense jackal]

you can make a single alertbox overlay

that is always on across your scenes

[lament blade]

Tomathin: its worked before but this issue has risen as of last 2 week maybe?

[dense jackal]

You don't need to it's just something I thought I would mention general 13k-14k plus you get nice streaming cpu's

[lament blade]

do u know of any good programs to scan for clutter, adware, etc

[dense jackal]

Malwarebytes is solid but I know there's plenty others

[midnight topaz]

well, I'm using few super themes, for different types of games, so it'll be a pain with the alert box

any way to mute the sounds, besides removing the audio file on each alert? 😄

[true beacon]

um, does streamlabs have bit cup? :3

SE *

fk me

im sleepy dont judge :3

[dense jackal]

Unfortunately no @midnight topaz

/ban @true beacon

[lament blade]

thanks for all the help @dense jackal

[dense jackal]

We do have a bit cup! @true beacon

[true beacon]

weow :3

[dense jackal]

np @lament blade

[true beacon]

where may i find it?

[dense jackal]

it's under the widgets page in your overlay editor

[true beacon]

okie ill try to find it lol danke ^^

[dense jackal]

@true beacon a tip: our cup is called HypeCup

bc its so hype ofc

[lament blade]

@dense jackal oh i forgot to ask, u mentioned browser sources to hide when not used, u talking about in OBS or in the streamelement website?

[dense jackal]

in obs

[lament blade]

ok thanks

[dense jackal]

this buggah

[lament blade]

aHHHHH, yeah I was looking but not finding it 😛

[dense jackal]

That will help your cpu usage a ton if you are using multiple scenes

and overlays

[lament blade]

ok cool nice nice

[midnight topaz]

ah, while talking about the alert boxes, that reminded me something

I'm using the Red Flare

however the alert box for Subscribtion is green

[dense jackal]

lemme see what come sup on my end

@midnight topaz which overlay in particular?

[midnight topaz]

ok, guess it's fixed, though the Gift one has no graphics

Red Flare Super Theme

[dense jackal]

You mean the store redemption widget?

It will show the image of your redemption

so whatever image you set it to in your store, when that gets redeemed, that's what image will show instead of the gift box

[midnight topaz]

nah, I meant "Subscriber" -> "Gift"

when emulating

[dense jackal]

ah ok, and I believe that is intended with the gifted sub, although I'll ask and make sure 😄

[midnight topaz]

ok, ty

else, yes, few days ago the subscription one was green

but it could be that something messed up, I got graphics from the other overlays I have in that one

[dense jackal]

That's really weird if that happens again come back in here and we will get it resolved

[ripe herald]

Old themes don't have gift graphic cause that feature came later, but I will update them with time. New themes come with sub gift design @midnight topaz if you need graphic just DM me I'll send it to you

[midnight topaz]

np, at least for now don't have such need

[ripe herald]

Well I hope you will need it soon

[midnight topaz]

just noticed it and decided to say it, since someone else maight have use for it

hope so

[ripe herald]

Thanks for the info

[stable stump]

i am here

i am also in voice support

@misty wagon

[serene granite]

sup @stable stump

what's the issue?

[misty wagon]

Give us your question, the powers to be are lurkers 😉

[stable stump]

oke my problem is that streamelements missed a subscription from one of my mods

not only did it not show as a notification oon stream

in the feed it says it never happend

streamelements also is not showing when i am getting hosted

[gentle imp]

hey @stable stump

[misty wagon]

While streaming, do you have either the browser tab or the Ground Control app open? https://streamelements.com/groundcontrol

[gentle imp]

subs need to share the sub so it shows up on StreamElements and alerts

[stable stump]

groundcontrol app?

@gentle imp obviously

downloading the app now didnt know you guys had one

[gentle imp]

if they don't hit that share button it won't show

[stable stump]

i mean, really? he subbed as in a brandnew sub not a resub

brandnew subs are always shown

[gentle imp]

yeah

well, as far as i know at least

[stable stump]

the second thing that is bothering me, when you use a overlay fromstream elements with a widget that shows the song names you are playing

it only shows the songnames of the requested song

but not of when it fallsback to my fallback playlist.. asre you guys gonna fix that?

[gentle imp]

yeah its on ideas and will be worked on since its a request from a lot of us

[stable stump]

oke cool, now it is just waisting alot of space, thanks for the answer i dont think my first question is answered tho. i mean i have a log of every single sub etc.. but this time it just missed it, he did mentioned it he was like no alert? and my hosts are not popping op

in the alert box

[gentle imp]

for hosts you need to have dashboard or ground control open

[misty wagon]

Try the Ground Control app as well. It's not just a hub for all your events, it will be expanded to host more cool stuff for your stream.

Also no need to keep a browser tab open

[stable stump]

yeah downloaded it, it scared the ... out of me.. songs just started playing i have now shortcuts etc for it cool app.. little bit low on options but really cool concept

this is how the app should look right?

becuase i can't see a eventlog there

sorry for the many questions

[misty wagon]

Questions are no issue, that's what this channel is for. I think if you scroll a bit up you see this

Also if you use the Ground Control app bot+tipping+overlay under settings this shows 😉

You can create an extra account with the name of the bot but you can also use your own account.
Pro of using your own is that when you are live, the bot can use sub-emotes but in this case make sure your offline timers don't use any.
If you choose to use an extra account you have to gift a sub to the bot to use sub-emotes.

The OAuth token is the key to your account, so it uses that to talk. If you give it the oauth for your main account (Lattemotte), it will speak as you. So if you want it to have a different name, you have to have an account with that name. You can open this page in an incognito window and login with the name of your bot account. https://twitchapps.com/tmi/

[stable stump]

what do you mean with ofline timers?

[serene granite]

timers run all the time

we offer different settings for when the stream is online, or offline

[stable stump]

oke so if i would make a timer with NEW EMOTE and then showing it my emote it it has to be a live timer?

[serene granite]

theres no such thing as a live timer

you make a timer, and you set how often you want to run when:
1 the stream is online
2 the stream is offline

[stable stump]

oke

[lament blade]

does anyone know why obs would show my playerunknown battleground game capture with discolored colors, the sky look grey and dont render fully, as before it was fine tuntill I upgraded vid driver to day... the houses inside pub are very very dark, it looks like a nes version of pubg kinda lol

[gentle imp]

have you tried resetting the game capture source?

[lament blade]

delete then create a new one?

[gentle imp]

yeah I would do that

[lament blade]

ok ill try it out thanks

seems to have worked like a charm

[gentle imp]

great! 😄

[lament blade]

ty again, woulda drove me nuts 😛 didnt find anything on google either

[kind jacinth]

Hi guys! I never thought about it, but now I wanna ask: is it normal that when I switch from an overlay to another on OBS (both of them from SE) it take like 2-3 seconds to appear? Is there something I can edit?

[pine hemlock]

It's normal because it's similar to loading a web page. You can use studio mode with a transition time to make it not noticeable to viewers

[gilded garden]

Why can´t i hear my self in my stream plz help

[winter zenith]

Why do you wan to hear yourself?

Do you mean on stream?

[gilded garden]

yeah

[winter zenith]

You are usings obs?

[gilded garden]

yeah

[winter zenith]

So what doese your audio source say?

Wich microphone is conected with it?

[gilded garden]

2 sec

[winter zenith]

Aka, did you add your microphone?

[gilded garden]

i think no..

well it doen´t show anything at mixer

[winter zenith]

Then its clear why you dont hear anything on stream

[ivory glen]

^

[winter zenith]

You have to click on the plus icon to add a new source

And then add a audiosource wich should be your microphone

You also should add you windows sound so people can hear games, alerts and stuff

[gilded garden]

but what plus is it i can´t see it at mixer?

[winter zenith]

Sorry I am only online in my Ipad atm

Can you make a screenshot for me so I can point it out to you?

[gilded garden]

its ok

sure

[winter zenith]

In the sources tab click on the plus

It should be there that you can add a audio source

Not that user friendly that interface, is the reason why I use Xsplitt

[gilded garden]

Thx

for help ❤

[tight harness]

@winter zenith Hey, leave OBS alone

[winter zenith]

😛 it looks ugly and isnt user friendly

But its easy on the cpu and is free

So personal preference

Also no problem @gilded garden

[tight harness]

It's got a user interface only a mother could love

[winter zenith]

If you have another problem just come in here again

Srsly

[tight harness]

[winter zenith]

Like to cut a source is so annoying or adding a audio source

But I will give OBS that , the audiosource manager is way better then on xsplit

[tight harness]

Well that's good 😄

[winter zenith]

Like you have more comtrolle over them then on xsplitt

[obsidian kettle]

I think the follower goal widget is broken

i have 152 followers but it claims i have 183 so not sure what that is about

[tight harness]

It's a Follower Goal, not a Total Followers widget 😃

We have a Total Followers widget if that's what you'd like

[obsidian kettle]

yeah

but it says how much follwers you have out of that goal

and the ammount i have RIGHT now

is what it claims to be 183

See how this does not add up @tight harness

I have 152 but it claims i alreaddy have 183 in the widget

[tight harness]

It's claiming you've had 183 followers towards your goal since you started using us, which is no doubt true. You have lost some, hence why you have 152. But this is a goal, not a Total Followers widget

[obsidian kettle]

You lost me

wait

thats kind of useless

Welp if it does not subtract people who unfollow again then i dont really want to use it. Thanks for the info tho.

[tight harness]

The Total Followers widget syncs with Twitch to pull the real, live Twitch data and displays your total followers, the Follower Goal widget is designed as a short-term follower goal, so it displays how many followers you've gained since you last reset it, which I'm guessing is never.

You can edit the Total Followers widget to display a number after the the total follower number, so it'd be for example 152 / 200

But the problem here is that you are trying to use the Follower Goal as a long-term goal for your Total Followers when that's not it's intended purpose

[obsidian kettle]

Then i find it misleading but alright. Dont see how i am supposed to edit that total followers one to do what you say tho.

[tight harness]

Well there's a Total Followers widget which is to display your Total Followers, if you don't notice this widget I can see how you'd be confused to the purpose of the Follower Goal widget

[obsidian kettle]

Well what i wanted was something that displays the actual number of followers atm and a goal and counts up as i gain them

something that just remembers how many followers ive had regardless of unfollows is useless to me

[tight harness]

Total Followers displays your Total Followers, simply add "/200" after the variable which displays your Total Followers and you'll have exactly that 🤔

That's what i'm trying to explain to you, it's perfectly possible, you just need to use the other widget

[obsidian kettle]

Thats kind of what you'd expect follower goal to do tho. I dont understand its purpose but alright thanks.

[lament blade]

Ayy up... is any available to help me with some small overlay issues please?

[atomic hollow]

talk to us

[lament blade]

well... im having 2 issues atm...
1st: only my new follower and New sub alerts seem to pop, but the host and raid alerts dont, (they havent got any minumum number of poeple set) but if i go into test alerts they pop
and 2nd: when the new follower and new sub alert does fire, im getting a repeated overlapped audio

[slim cairn]

For the first issue you need ground control, activity feed, or dashboard open to receive host/raid alerts

[atomic hollow]

!multi

[slim cairn]

And the second issue you need to tick "shutdown source when not visible" in the browser source settings (make sure you do it for all browser sources)

@lament blade

[wooden elm]

Morning everyone. I read that Groundcontrol can allow you to change the name of the bot. is this true?

[tight harness]

Yes it's true

[wooden elm]

How?

[slim cairn]

Yes, you need to be using tipping, overlays, and chatbot inorder for it to show up in settings

[tight harness]

⤴ exactly 😃

Bot (modded in your channel), tipping (linked in your panels) and overlay (custom or premade)

Then you'll see the option in your Ground Control settings

[wooden elm]

Okay. Thank you.

[tight harness]

It's in beta so feedback is appreciated 😃

[wooden elm]

I'm a bit of a derp. What do you mean linked in your panels for tipping?

Been up all night. Sorry

[left crow]

i can't seem to enable this on my chat commands. and on my songreq page, it's enabled. and when someone uses !sr, it says that it needs a valid title or url

[tight harness]

@wooden elm Having a panel in your Twitch which links to your StreamElements tipping page

[wooden elm]

Oh in your profile

Gotcha

[tight harness]

Your Twitch channel, yeah 😃

You need a panel which links to your SE tipping page, along with the other requirements

[wooden elm]

Thank you

[tight harness]

No problem

[clever mango]

@left crow are they requesting with !sr <youtube video URL or video ID> ?

The SR related commands are enabled/disabled automatically when the SR system is enabled/disabled

[left crow]

ohh ok ok

[coarse heath]

Hi @clever mango what is the command to get song requests via Spotify instead of YouTube?

[left crow]

so, i need to disable the one on the songreq page? and enable the sr on chat commands? @clever mango

[clever mango]

We've been trying to get spotify access for months and they're ignoring our requests If streamers contact them via social media about it maybe they'll contact us and we can work together.

[tight harness]

@left crow No, leave it enabled on the song request page and you don't need to touch it on the chat commands page

[coarse heath]

Gotcha! Thx bunches @clever mango I’ll do that right now

[weary vigil]

Did the Bot diededed?

[serene granite]

@weary vigil try again please

[coarse heath]

Done! @clever mango So one last quick question. Where do we check to see if we have the latest updates for SE?

[serene granite]

@weary vigil it was a restart which is supposedly 10 seconds of downtime
good pickup

[weary vigil]

Yeah, seemed like it was in a loop. But thx for the quick help!

[clever mango]

Everything updates automagically through the cloud. Ground Control will check for updates each time it starts @coarse heath

[coarse heath]

Sweet thx terra!

[worthy reef]

Hello! I'm having issues with the Stream Elements notification sounds not showing up on my stream from Obs. What do I do?

[clever mango]

you're welcome

@worthy reef is it all notifications?

[left crow]

still not working if they request in chat by typing a title 😦

[worthy reef]

Yus. It will make the sound in OBS itself but not in the stream. @clever mango

[clever mango]

Title does not work. It must be a URL or a video ID. Example: https://www.youtube.com/watch?v=_PlpTSKwkUM or _PlpTSKwkUM

[left crow]

ohh ok

[native crystal]

Get back bot

oh, its working

[clever mango]

we're hoping to have title searching soon for SR

[left crow]

yay. that would be nice 😃

thanks for the help @clever mango ❤

[clever mango]

@worthy reef is your desktop audio being captured by OBS? In other words are game and other computer sounds heard on stream?

[worthy reef]

I had the desktop audio muted

[clever mango]

[worthy reef]

I'll try and see if it works, thanks ^-^

[wicked dune]

Hello, is there a way I am able to give the StreamElements bot a custom name?

[latent nacelle]

hi just wanna ask if streamelements is updating right now

cant even check my points

[tight harness]

@wicked dune Yes, make sure you have these things: Bot (modded in your channel), tipping (linked in your panels) and overlay (custom or premade). Then the option will be available in Ground Control (our desktop app)

@latent nacelle Yes, check #announcements - we just posted in there

[wicked dune]

awesome, thank you

[tight harness]

No problem 😃

[lament blade]

Thanks for the help guys... all sorted on that

just tried the rename bot and regardless of what i set the name as it just shows up as my own twitch name in my chat

is that normal?

[serene granite]

you need to get the oauth token of the twitch account you want the bot to use

[tight harness]

So you basically need to own the bot account you're trying to use, you need to be logged in as the bot account when you request the Oauth token, otherwise you're giving it the Oauth token on your main account instead of your bot account

[cursive plover]

As a note, if you click on the "Connect with Twitch" and it takes you directly to the oauth code, log out of the twitch.tv site and try again.

[fallen lava]

I just changed my username and wanted to change it in streamlabs so everything matches how do I do that?

[slim cairn]

I'm assuming you mean StreamElements, all you have to do is log out and sign back in

[winter zenith]

you mean stream elements?

[fallen lava]

Yes sorry haha

[winter zenith]

just log ut of StreamElements

and then Log back into it

[fallen lava]

I left streamlabs for streamelements

[winter zenith]

[tight harness]

Better to Part Channel on the dashboard first, then relog, then Join Channel on the dashboard

[winter zenith]

better do what he said ^

[tight harness]

So the bot knows to join your channel with your new name 😃

[winter zenith]

correct

[fallen lava]

Okay since it’s linked and all

[winter zenith]

yes

[fallen lava]

Perfect!

Look at these easy questions here

[tight harness]

😄

[slim cairn]

[umbral nebula]

Hello! 😄 What does the "Redeeming this item shows an alert" tick box do in store items? I'm trying to turn off the redemption confirmation from chat, but both that and the onscreen alert are still happening even after untick.

[tight harness]

That option shows the alert on the stream, if an item is redeemable via the chat then the bot will always give confirmation

You could always try refreshing the overlay after saving the changes

[umbral nebula]

Ah so it's meant to remove the onscreen alert? Gotcha. Makes sense, since the option isn't there in sound effects. I read yesterday's convo here and also hope for the redemption chat messages to be optional / customisable soon. 😃

[tight harness]

Sound effects don't have on-screen alerts which is why that option isn't there for those, exactly 😃

We'll be adding some more customisation to default commands, that's true 😃

[umbral nebula]

Another thing. I was trying to add a custom account for the bot, gave the oauth and everything, but it's still using StreamElements name. Maybe I forgot something?

[serene granite]

you need to get the oauth token of the twitch account you want the bot to use

[umbral nebula]

Yes, I logged in to twitch with the bot account, and used twitchapps.com/tmi to create a token.

[serene granite]

what happens when you click on test bot ?

[umbral nebula]

Says "Hello, is this thing on?" as StreamElements

[serene granite]

the name you wrote is matching the oauth token?

[umbral nebula]

Yep

[serene granite]

it seems to be working fine on our end

[umbral nebula]

I logged out then back in, and restarted Ground Control and it works! 😃

[tight harness]

Awesome 😃

[meager cradle]

-Silently creeps in- hehe

[cursive plover]

[tight harness]

[meager cradle]

I see you hiding Studios hahaha

[silver patio]

Do you have any form av song request in my panel?

Cant seem to find it

[gentle imp]

hey @silver patio there's a song request, yep

but you need to enable it first here https://streamelements.com/dashboard/songrequest/general

[inner wedge]

Hey guys, so does anyone here have an issues with streamelements slowing down OBS when the source is visible?

[gentle imp]

hey @inner wedge I don't experience that, have you marked all browser sources to shutdown when not visible?

[inner wedge]

I have done that, which makes it run fine, however it causes each new scene to load up painfully slow :S

[gentle imp]

use studio mode so the transition is smoother

won't take longer than 3 seconds

[inner wedge]

I guess that would work! Cheers! 😃

[gentle imp]

yeah, that's how I do it, np 😄

[inner wedge]

😄

[meager cradle]

Is there a way to transfer over the alert box from your overlay library to Streamlabs OBS without using their alert box?

[cursive plover]

Use browser source and add the link from streamelements

[meager cradle]

Wouldn't it already transfer over when you use the overlay itself? Just curious cause I am using the Browser source when I made the over on SLOBS

[gentle imp]

if what Lucky said doesn't work, ditch that OBS and get the normal one

that OBS has nothing to do with StreamElements, so no, you won't get the overlay from SE there

unless you add it with a browser source

[meager cradle]

I did add it browser source, I ditched the original OBS cause when I go over 4 hours I get some CPU error popping up under OBS which causes my stream to lag

[gentle imp]

oh damn

[meager cradle]

With SLOBS I can go longer which I miss doing when I first started streaming

[tight harness]

Weird

[hardy tapir]

Is there any way to test a media share? I would like to see how it works before someone pays some money if possible

[tight harness]

Not really, you can test it with a requested song (points) but the only way to test it with the tipping settings is for someone to do it for real

[hardy tapir]

So the media share plays for song requests?

[tight harness]

It can do, yes

[hardy tapir]

is there a way to make it paid for only?

oh I see, you can hide them from ground control

[tight harness]

Yes, unless you tell them to show they won't show

[hardy tapir]

Thanks. Its funny but theres a massive advert at the bottom of the music vid in the overlay...

[tight harness]

Yeah, it's because browser sources can't run adblock

[meager cradle]

To use the Stream Elements alert box do I need to have SE up and running in the background?

[winter zenith]

Just if you want to display an alert when you get hosted

[tight harness]

You add the overlay you create as a browser source, but you do as Kiwa said need the activity feed open for host alerts

[meager cradle]

and that can happen with the desktop app I downloaded from your site?

[winter zenith]

If you use ground controll a Host will also be detected

yes

[tight harness]

You can use the desktop app yes

Because this has the activity feed built into it too 😄

[winter zenith]

^

[hardy tapir]

Its a bit unusable as the video is pretty small the advert covers 80% of the visuals

[meager cradle]

Did I forget to mention that I LOVE the Machiavelli overlay from Assassin's Creed Origins

[winter zenith]

❤ glad you like it 😄

[meager cradle]

When I came across it while browsing the library I immediately said "MINE!!" hahaha

[winter zenith]

NICE

😄

[tight harness]

@meager cradle I used it myself for a long time until the Phoenix Fire one came out 😄

[hardy tapir]

although it does disappear after a bit

[tight harness]

Yup

[meager cradle]

I saw the Phoenix Fire, it looks AMAZING but I am a dedicated Assassin and really wanted a AC based layout for my channel

now if I can just get rid of the default sounds an replace them with mine

[carmine falcon]

Yo! Is there a way to move your viewers loyalty points over to another bot?

[winter zenith]

just go to the alert box and change the sound in tips, hosts, follow, subscribe with one you uploade

[meager cradle]

I did but still hear the default sound mixed with the custom one I added

[winter zenith]

@carmine falcon I dont think so no 😦

[cursive plover]

Depends on the bot @carmine falcon

[winter zenith]

If you mean to move StreamElements loyalty points to another service

[carmine falcon]

@winter zenith Yeah thats what i meant. Aww poo

[winter zenith]

Yeah sorry :(
but other question why do you want to leave us?

[cursive plover]

@carmine falcon Which bot?

[carmine falcon]

@cursive plover Okay? So u can move them to certain bots? I was thinking Streamlabs

@winter zenith Who said im leaving lol

[winter zenith]

Bc you want to move loyalty points to Streamlabs

[slim cairn]

^ and we don't offer slabs support 😦

[winter zenith]

I just mean that with StreamElements also Mobile useres can get points, with StreamLabs only PC useres get points

also the StreamElemennts Store and Command feature is really dope, was the reason why I switched from StreamLabs to StreamELements

[clever mango]

@carmine falcon you can obtain a coy of your leaderboards with this tool https://github.com/Slikrick/streamelements-csv

[carmine falcon]

@slim cairn Ouch!

@winter zenith Oh i didnt know that, hm guess i need to think about it now. Its just that i use Streamlabs overlays and sometimes subs and resubs dont show up in Streamlabs notifications, they show up on Streamelements which is kinda bad since i dont use you overlays lol.... :/ maybe there is a way to fix that so i can stay? 😄

[tight harness]

@carmine falcon Our resub notifications are based off of the sharing of the sub in the stream chat, so whenever they're shared our system instantly picks it up and plays the alert 😃

[meager cradle]

Ok for some reason the transition is very choppy and not smooth

and the overlays take a few seconds to appear on screen

[nocturne pelican]

Loading time for overlays will vary based on your internet speed, ping to servers, and the amount of data to load in the overlay. Using studio mode, you can preload your next scene before transitioning so that no loading appears on stream. You can also use a longer transition time. https://youtu.be/W8iWsD2Lq3U?list=PL_9rga23xIlJDyaOnO2avbss-PHm28oNs

[meager cradle]

But that is with OBS Studio will it work with SLOBS also?

[clever mango]

slobs does not support studio mode

[tight harness]

They got rid of a few important features, hence why I prefer OBS Studio

[clever mango]

You're honestly better off with obs studio and the guys at OBS can help you with the issue that you were experiencing

discord.gg/obsproject

[meager cradle]

No thanks, as I said earlier I got rid of that version because it lags my stream after 4 hours for no reason and went with SLOBS instead

[tight harness]

Alright, well then you're going to have these new problems

[clever mango]

We aren't able to support a barebones version of OBS that is built with streamlabs users in mind

[weary mist]

plus, SLOBS is built off of OBS. So if you can do it in SLOBS, you can do it in OBS. Just have to change the right settings 😃

the guys in OBS support could help you find out why your stream lags after that 4 hours and get you on the right course

[meager cradle]

Are there any plans to intergrate options with SLOBS in the future?

*more

[clever mango]

We are close with the OBS developers and have some plans in the works that will be announced later. There are no plans to develop/integrate with slobs.

Xsplit is another option (paid) that is supported

[meager cradle]

Aww well, if it wasn't for SLOBS I would not have started back streaming due to OBS itself pissing me off with that error

[weary mist]

Yeah, StreamLabs is a direct competitor of ours. If they wanted to integrate us, they could, but you can guess what they plan

But like we said, I am 100% sure they guys with OBS would be able to help with that error, or at least be able to try to get it fixed for others

[meager cradle]

To be honest I didn't even know you 2 were competitors

Then again it is in the names hahaha

[weary mist]

hahaha

[viral sparrow]

quick question..... is there a way to actually see the banned words list from the banned word module

[clever mango]

Sure, click on the module settings and then select banned words

[stuck hamlet]

You're probably not hitting enter when adding words, so its not saving the words.

make sure you do hit enter

[viral sparrow]

gotcha.

thats what it is. Thanks for the assist

[stuck hamlet]

np 😃

[oak rover]

how do i get stream elements to work with xsplit?

[winter zenith]

add a Webpage

and then set the resolution manually

so it sayes 1920x1080

instead of the defaulkt 1080x720

@oak rover

[oak rover]

ok

will overlays work to?

[winter zenith]

the instructions I gave you were because of the Overlay

I assumed you wanted to know how to implement a Overlay

[weary mist]

an overlay is a webpage 😃

[winter zenith]

^

[oak rover]

im new to this lol

[winter zenith]

no problem! 😄

[weary mist]

its ok, we all were in those shoes at one point 😃

[winter zenith]

[oak rover]

notifications will automatically pop up?

[winter zenith]

yes when you set up the Overlay URL as a webpage yes

[meager cradle]

Ugh that bloody chime is driving me crazy

[winter zenith]

?

[meager cradle]

trying to remove the chime sounds for my various alerts

Everytime I test out the alert the damn chime is heard along with the custom sound

[winter zenith]

do you have OBS run in the backround?

[meager cradle]

yea cause I was watching the vid on the transitions, plus I am waiting to hear back from OBS about the Ecoding error

[winter zenith]

Mute the browser source then

bc everytime you test an alert to hear it in the overlay editor

it triggers the weboverlay with the old chimes in OBS also

it changes in your weboverlay in OBS after you presed the save button in the Overlay Editor

[opal shale]

Hey guys, I'm having trouble duplicating a widget to an overlay. The list comes up, but doesnt scroll to the top! It cuts off the 5 most recently updated overlays. Anyone know a fix?

[winter zenith]

is your browser on maximume resolution?

and are you using Chrome?

[opal shale]

Firefox, and yes

[tight harness]

Try with Chrome 😃

[opal shale]

sigh

is there another fix? I'd rather not download a new browser only to use when I need to duplicate a widget

[tight harness]

It doesn't just fix that, it fixes various visual bugs

[opal shale]

Like the black backgrounds on some widgets?

[tight harness]

Like not being able to change alert sounds, not able to upload files

The site is currently built to work best on chromium browsers, Firefox is not currently a chromium browser, so there some hiccups like this

[opal shale]

Alright, thanks for the info

[meager cradle]

Good thing I am using Chrome

When you change the alert sound does it work overall?

[oak rover]

where can i get more icons for my overlay?

like a psn logo

[winter zenith]

google? :>

you can then place it in the overlay editor

[oak rover]

i tried but it needs a video

[ripe herald]

How you mean video, animated icon or ?

[oak rover]

animation for overlay

animated icon

[ripe herald]

You can import webm as transparent icon

or gif

I mean is there i reason it needs to be animated ?

or it can be just simple png

[oak rover]

i want it to be just a ppng but it wont allow me to use it

[ripe herald]

we support webm and gif as animated/video options

[timid yacht]

So, streamer friend is having SE song request issue. Had her refresh it and close it, but now it still duplicates song requests, then won't auto play if we !skip the duplicate song.

[oak rover]

https://www.dropbox.com/sh/ekvrlve2zx6e1kj/AADcDZ1GFPT4GM6fClyDt35La?dl=0

nvm i found what i need

needed

[ripe herald]

Those are icons i've added in theme

almost all new themes have link to download additional icons

[oak rover]

its all good now

[ripe herald]

Ok, awesome

[timid yacht]

@ripe herald are you able to help me?

[ripe herald]

I'm not much known with playlist maybe @clever mango can help

@tight harness can you help 😃

[timid yacht]

Ive talk to him before, hopefully he can help lol

Both of them

[tight harness]

Duplicates song requests? Never heard that happening before

[timid yacht]

Neither have I lol, I don't ask for help often unless its something I haven't encountered before

[winter zenith]

who is thge streamer is she streaming right now?

no link just username pls

[timid yacht]

Mhm she is

[tight harness]

And the username?

[winter zenith]

^

[tight harness]

Can you get somebody to request a song? currently there aren't any requested

[timid yacht]

@tight harness can you DM it to her? I can't DM Kiwa

[tight harness]

I did

But can you ask somebody to request a song in that stream

Because currently the queue list is empty

[winter zenith]

I qued something

[timid yacht]

I seen

[winter zenith]

So she said the song got qued again 2 times

[timid yacht]

@winter zenith thanks for checking it for me

[winter zenith]

no biggie

[meager cradle]

Can't seem to import my Commands and Quotes from Ankhbot/Streamlabs

[tight harness]

@meager cradle
Are you following these instructions?:
Open Ankhbot/Streamlabs Chatbot
Click "Connections" in the bottom left corner (symbol of a person)
Click "Cloud"
Click "Pick Folder"
Choose a location to save your backup files to
Click "Save" when you have chosen a folder
Click "Save Settings" to confirm your choice
Click "Create Split Excel Files" to save your Commands and Quotes
Click "Export Currency CSV" to save your Points
Go to https://streamelements.com/dashboard/account/import
Click “Import now” under Ankhbot/Streamlabs
Click "Select Files" next to Points (Currency.csv) and choose the currency.csv file you just saved in your desired location
Click "Select Files" next to Commands/Quotes (Data.xlsx) and choose your Commands.xlsx and Quotes.xlsx files you just saved in your desired location
Click "Import"

[meager cradle]

Save me Odin

Gratzie

Starting over from scratch again after using SLOBS for almost a month now

So after all that I don't need the chat bot anymore right? I can have a bot from Stream Elements instead

[tight harness]

Indeed 😃

[lament blade]

hi there, my viewers are making some songrequests but the songs are being doubled on the queuelist...meaning that it is playing the song 2 times instead of 1

[tight harness]

@lament blade Thanks for the report, someone else just reported this, seems to be a new bug, we've alerted our devs to it 🙂

[dense jackal]

Thank you for telling us and your patience

[rain thistle]

Anyone here know how to make the !time command 12hr format instead of 24hr?

[dense jackal]

Not currently available at this time

[rain thistle]

Ok

[tight harness]

@lament blade Could you see if it's happening still?

[lament blade]

ill test it

[inner wedge]

Does anyone have their Songs in SR repeat themselves and also randomnly cut out/

[lament blade]

@tight harness it has been fixed...tyvm

[tight harness]

Awesome 😃 @lament blade

@King Pesh#4122 When did this last happen for you?

[meager cradle]

To stream throug stream elements do I need to use the token located under my accounts in OBS?

*through

What's the Twitch token for tho?

Plus the overlay token??

[tight harness]

No

To add your overlay to OBS you use the overlay URL to add it to OBS as a browser source, you use your stream key in Twitch in your OBS settings to stream to Twitch

You don't need the tokens to stream

[meager cradle]

Okay, going to test now

[tight harness]

Alright

[weak grove]

hey guys is there away to turn off the youtube URL on the tip page?

[tight harness]

Do you have Songrequest via tip enabled here? https://streamelements.com/dashboard/songrequest/settings

Or paid song promoting

[weak grove]

DUH!!! we got it thanks

[tight harness]

😃

[arctic scaffold]

Hey guys, I am currently setting up multiple scenes. but it appears that now the other scenes are activating the alert box and playing the sounds but not when they are the active scene

Let me rephrase that. I don't even understand what I said myself

My inactive scenes are playing sounds from the alertbox how can I prevent this?

[acoustic cape]

Hello, it seems my mic is not working and neither is my desktop audio. If anyone could help that'd be great

[lament blade]

You have to tick "shutdown source when not visible" for all your browser sources

!multi

[nocturne pelican]

Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[lament blade]

@lament blade

Does your mic work off OBS? @acoustic cape

[acoustic cape]

yes and so does my browser sound

[arctic scaffold]

@lament blade Cheers did the trick!

[inner wedge]

@tight harness It happned in my straem today

[tight harness]

Are you playing them through Ground Control or the website?

[inner wedge]

I tried it on both and it happened on both 😦

[acoustic cape]

the website

[inner wedge]

When someone !sr the song is added to the queue twice, and then somtimes it cuts out halfway through

[tight harness]

Sorry I was asking King Pesh 😄

Seeing as Alice is dealing with your issue

[acoustic cape]

oh sorry XD

[tight harness]

Although your issue is an OBS issue @acoustic cape so you should be asking them 😃 discord.gg/obsproject

[acoustic cape]

thanks!

[pliant shoal]

I have a question, and this might not be the right place, but I am curious as to if the Now Playing widget is supposed to be showing what is also playing on your backup playlist and not just what has been added to your queue?

[tight harness]

No problem

@pliant shoal It doesn't do it yet due to our current limit on how many API calls we can make to Youtube's API currently, although that may be changing soon ™ 😃

[pliant shoal]

great thank you 😃

[tight harness]

No problem

@inner wedge The adding twice has already been fixed, we know why that was and fixed it tonight

[inner wedge]

Oh perfect 😃

[tight harness]

What i'd suggest is letting us know if it's still cutting out the next time you stream

[inner wedge]

Sur thing

Sure*

[tight harness]

Thanks

[sleek folio]

Hi! I have a small issue.. When I put my overlay browser source into OBS and i flip scenes there is a delay for when it will appear...? so if i go from full face cam with a image overlay to game set up with camera overlay it takes about 2 seconds to populate

[tight harness]

!load

[nocturne pelican]

Loading time for overlays will vary based on your internet speed, ping to servers, and the amount of data to load in the overlay. Using studio mode, you can preload your next scene before transitioning so that no loading appears on stream. You can also use a longer transition time. https://youtu.be/W8iWsD2Lq3U?list=PL_9rga23xIlJDyaOnO2avbss-PHm28oNs

[sleek folio]

ahh I didnt even think to do that in studio mode! I just figured with gig internet it was something wrong on my PC... doh

[tight harness]

No problem 😃

[young crow]

is there a way to test followers?

[stuck hamlet]

Bottom left of the overlay editor, the blue bell. 😃

[young crow]

thanks

[modest egret]

hey guys

i received a tip today and no alert activated for it

[lament blade]

Hey

[modest egret]

and i have tip moderation off

hey @lament blade

[lament blade]

Does it show up on the activity feed?

https://streamelements.com/dashboard/activity

[modest egret]

yep and in the scrolling bar too

but no emotesplosion or any other on-screen notification

[lament blade]

If you go on your overlay editor and emulate a tip alert

will it show up on OBS?

[modest egret]

which overlay? i only use the scrolling bar part of 1 overlay and the emotesplosion overlay

emotespolsion has done nothing even with bit donations

[lament blade]

You don't use an Alert box widget?

[modest egret]

isnt emotesplosion a widget?

[lament blade]

Kappagen, yes

But if you want the tip to show up, you need to have an alert box on the overlay too

[modest egret]

i have kappagen on there

then why didnt kappagen work either?

[lament blade]

Did it work on previous donations?

[modest egret]

it didnt work for bits earlier, no

nor follows

nor hosts

[lament blade]

how are your settings here?

[modest egret]

those settings are not related to kappagen

[lament blade]

How come?

[modest egret]

seperate widgets

kappagen says nothing about having a seperate widget installed for it to work

[lament blade]

Those settings are kappagen's settings, was it working previously and just stop out of no where, or did you just set it up and it never worked?

[modest egret]

yes

emotesplosions worked before

they ceased to work

[lament blade]

If you go on your overlay editor, and emulate a tip, does it work then?

[modest egret]

it does now

should be more information provided that says both widgets need to be installed for 1 to work

a little tad bit frustrating

[lament blade]

No, you don't need the alert box widget if you only want to have the emote explosion

[modest egret]

the emote splosion didnt go off, aka kappagen without it though

[lament blade]

It works for me

[modest egret]

i can appreciate that

but it didnt for me until i added your suggested additional widget

[lament blade]

for example

[modest egret]

and how do i edit the activity feed widget later? it doesnt show up for me

i appreciate it, but surely im not wasting your time by lying

[lament blade]

What isn't showing up on the activity feed?

Your latest donation?

[modest egret]

nevermind

the actual activity widget itself

it doesnt show to edit it after you save it

thank you for your help

[lusty frigate]

hello quick in formation are there fees for people who tip?

[stuck hamlet]

No

[lusty frigate]

ok thanks 😃

[lament blade]

No problem ><

[lusty frigate]

my friend says that there is a fee that says labs can take afee

is it normal?

he is trying ti donate to me rn and i am mid game in a stream sorry for bad grammatr

[lament blade]

"labs?" as in StreamLabs?

[lusty frigate]

this is my donation button

and my link

[lament blade]

StreamElements does not take any cut, If you are talking about streamlabs, that is a different service

[lusty frigate]

i used to be with streamlabs but i jjust changed it

[lament blade]

Yes you are using streamelements, we don't take any cuts

[lusty frigate]

why does he say there is a cut

[lament blade]

We don't touch the money, if there are any fees, they are from Paypal

[lusty frigate]

hooo ok ok thx

[lament blade]

No problem 😄

[modest egret]

do you know why, by chance, why kappagen duplicates the alert box sounds?

and if so, is there a way to turn that off?

the sound plays double upon testing

once i disable kappagen the sound(s) are singular

[polar peak]

Could someone DM me about my issue with my chat overlay? Mine hasnt worked in over a week now and I cant seem to figure the issue out. I have to use another website's chat overlay for the time being.

[modest egret]

nevermind its not kappagen but my alerts are playing the audio file in doubly

[lament blade]

!multi

[nocturne pelican]

Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[lament blade]

You have to tick “Shutdown source when not visible” for all browser sources (all OBS scenes) @modest egret

@polar peak How come it isn't working, you add the "your twitch's chat" widget on your overlay, type in your chat to test it and nothing shows up on your overlay?

[modest egret]

they are all already there like that @lament blade

yeah the audio horribly doubles up

[clever mango]

There are either multiple alertboxes in that overlay or there are multiple overlays running (browser editor, browser launched, or in OBS)

It's the only way

You checked all scenes in OBS for browser sources?

[modest egret]

how am i suppose to test it without a browser open?

yep i sure did

[clever mango]

you can mute browser tabs

and the editor itself has a mute button

[modest egret]

LUL

this doesnt work

muted tab tested audio still doubled up

kappagen and activity feed are in same overlay

but i didnt put it that way streamelements did

if thats the cause

[clever mango]

what twitch channel is this for?

[modest egret]

monkaS_mod

[clever mango]

thanks

which overlay are you working with?

[modest egret]

tell me when you are there and i will replicate it again

its a combined overlay with alerts and kappagen

i dont know why they got combined but they are

i can edit each seperately but theyre within the same overlay

[clever mango]

please message me the link for the overlay

[stable harbor]

Hello I have made an recent follower overlay doesn’t show my recent follower

[modest egret]

tons of wasted time for this thank you big time

[weary mist]

@stable harbor If you signed up today, it will not have your history of follows. Once people follow you, it will populate that information.

[muted oak]

I need some help with a situation .. Anyone there ?

[weary mist]

its easier to help when we know the question. Always someone here 😃

[muted oak]

hahah ... Sorry .. Im an idiot ..

I use studio mode in obs ... It plays my alerts twice over my stream ... I have the boxes checked "shutdown source when not visible" but it still play's through ...

[worthy token]

Aren't we all on occasion 😉

[muted oak]

Any fixes on that ??

[worthy token]

I would make sure you dont have the source loaded in twice, has done that before

[muted oak]

Well I use the super theme's and I just created each one and loaded each scene into obs ..

I hope I did it right becuase each source looks the same

like the link anyways

But my alerts that I have set up on each scene are the same of course but when the scene I want next is in the preview side it plays ,, If that makes sense ..

[modest egret]

it does the same for me @muted oak

but theres no fix for it apparently

i had to stop my stream it was so embarrassing

[tight harness]

There is a fix, monkaS is not using OBS. He's using SLOBS instead.

[muted oak]

I mean I would not use studio mode at all ... But when switching scene's it take a min to load the source into obs ..

[modest egret]

which is irrelevant and unhelpful

because the same exact problem is occuring irregardless of streaming program

[tight harness]

If SLOBS lacks the required feature to prevent the issue then sure it's relevant

[modest egret]

then please explain why juice is having the problem using OBS

[tight harness]

Because they can't have ticked 'shutdown source when not visible' for every browser source in every scene, happens all the time but ticking this option for every browser source fixes it

[modest egret]

i did that

[muted oak]

Same

[clever mango]

@modest egret please link me to all browser sources in your streaming software and I will check each one. I saw on your stream two alertboxes. One could be a streamlabs alertbox if you used them in the past or another SE overlay has the alertbox

[muted oak]

and it still does it

[tight harness]

@muted oak Even the browser sources in different scenes?

[modest egret]

thank you @muted oak

[clever mango]

I'm looking at your overlay manager now but I don't know which you have added to the software

[muted oak]

like all the boxes are checked but it plays on the preview side as well

if that makes sense in obs

while using studio mode

[clever mango]

which boxes?

[muted oak]

like

when you add a browser source

[modest egret]

im assuming just se browser sources, @clever mango ?

[muted oak]

the shut down source when not visible

[clever mango]

all browser sources please @modest egret

[modest egret]

okay

[clever mango]

@muted oak when using studio mode you want to uncheck "swap preview and live after transition"

!multi

[nocturne pelican]

Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[clever mango]

Second image @muted oak

[muted oak]

Okay let me try that .. hang on

[clever mango]

that will keep the preview and live the same unless you're changing scenes

A browser source in preview can still make sounds so we want there to only be one running unless transitioning

[muted oak]

Okay I can still hear it on my end ... But will the stream hear it ?

Like both preview and live are going off when I try and test using my overlay manager....

like testing a follow

[clever mango]

But is it the same overlay in preview and live?

[muted oak]

no its different scenes ..

like I would have a different scene in live and in preview

[clever mango]

Yes but the way browser sources work in OBS the preview is running and plays sounds if it has them

I mentioned before that with studio mode you will have a different scene in preview right before transitioning

but most of the time the two should match

to avoid two overlays running

[modest egret]

the problem for me is that streamelements combined 2 widgets into 1 overlay

i fixed the problem

[clever mango]

two alertboxes?

alertbox and store redemption widget are the only two that have sound

[modest egret]

widgets

[tight harness]

There are many widgets, that's why Terra asked you if you specifically meant the alert box

[modest egret]

when i added kappagen it give me a URL

[muted oak]

So wait you fixed that problem ?? @modest egret

[modest egret]

when i added alertbox it gave me a URL

so they were added twice

however, streamelements combines widgets into 1 overlay

[clever mango]

yes

[modest egret]

without informing you of that

[clever mango]

Incorrect

There's no way for us to do that

[modest egret]

mine were combined

i mentioned that to you an hour ago

because i pulled the URLS you asked for

[muted oak]

I have never used anything other then the super themes.. So whatever came with those is what im using

[modest egret]

and kappagen and alert box have/had the same exact URL

[weary mist]

the only way for two widgets to end up in the overlay are for you to add them. We have no automated system that combines things

[modest egret]

i didnt manually do that

[clever mango]

Either way this is not the issue

[modest egret]

it was

i fixed it

because i had the same URL in there twice

for what i thought were seperate overlays

but they are/were not seperate

one was marked kappagen

the other, added 2 weeks later was marked alerts

[clever mango]

So in the end there were two browser sources that each had an alertbox

[modest egret]

@lament blade even told me earlier, if you view this rooms chat log, tha t i had to add alertbox for kappagen to work

nope, kappagen generated a url to me about 2 weeks ago

[lament blade]

No i did not

[modest egret]

i added an alert box today which again apparently generated the same URL

you most certainly did

[lament blade]

I asked you to add it because you said you didn't have a donation alert

[weary mist]

the widgets don't generate seperate URLs

[modest egret]

which i didnt get the alert

goodbye

yall arent helping people by calling them liars

[clever mango]

Widgets are added to an existing URL. A widget doesn't generate one

[modest egret]

i hope they hire some non insulting people

[weary mist]

I am not calling you a liar, I am trying to explain what happens. We are trying to resolve your issue

there is a difference. It could just be a simple miss-understanding, on both sides

[muted oak]

Yeah with my issue all im saying is that I hear alerts twice using studio mode... lol .. I didnt mean to cause a stink at all ..

Im just trying to figure this out ..

[weary mist]

@muted oak no stink, haha, we are just trying to help 😃

Not sure were we left off with you

[clever mango]

@muted oak Ok help me to understand your situation. You're trying to test your alerts and see what they look like in OBS?

[bronze sluice]

Hey real quick how do you change your name on stream elements

[muted oak]

correct and when I do so in the preview screen and live screen using studio mode the alerts come twice ... So there overlapping eachother .. lol

So when they play on the stream it comes over twice ..

[clever mango]

Yes, this is because the two are active. You also have a third active overlay in the browser editor

So here's what we need to do

[dense jackal]

You need ground control, and our tipping page in your twitch bio, our bot modded, and using our overlays @bronze sluice

[clever mango]

did you uncheck the "swap preview..." as shown in the picture above?

[muted oak]

yes

[clever mango]

ok

are you trying to check alerts in the live or preview?

assuming that these are still showing two different scenes

[muted oak]

well when I take off studio mode when it is just one scene I dont hear two at the same time ... But I have to use studio mode because the scenes take a little bit to load ... So thats why I use studio mode for it to load and me ready to go when I transition ..

[clever mango]

That's correct

[muted oak]

Yes 2 different scenes

[worthy token]

Is there an issue presently with the hype cup not showing images correctly?

All my bits are black squares with green lines in them

😂

[clever mango]

@muted oak Ok go ahead and exit studio mode and re-enter

[muted oak]

okay

did that

[clever mango]

now you see the same scene in both?

[muted oak]

yes

[clever mango]

ok

we want to mute the editor tab in the browser so that it can't play sounds when you test

[muted oak]

right

[clever mango]

you can use the mute button in the editor or mute the whole tab

After that go ahead and test your alerts for the scene that is showing in OBS

[muted oak]

yeah I see that option in the editor .. Thats what I thought was the issue but when I was streaming earlier I kept hearing it twice when someone would follow or any alert really

Okay doing that now

Okay that I do not hear it twice

[clever mango]

good

once you're done testing in that scene you can select the other scene and then transition once it's loaded

[muted oak]

okay

[clever mango]

and what will happen is that both will be active during the loading but then you switch to the new scene and you'll have it in both windows again

[muted oak]

transitioned another scene

Okay so when I transition it just puts whatever was int he live side back in the preview side ... But then on that other scene it still plays alerts twice ..

Man I feel like an idiot ..

Im sorry guys ..

[weary mist]

@bronze sluice if you recently changed your twitch name, log out of StreamElements, clear your cache, and log back in

[clever mango]

after transition you have two different scenes?

@muted oak

[muted oak]

okay so when I have the once scene on both sides right ..

then I switch to another scene on the preview side

[weary mist]

yeah, you want to have a blank scene when you are not looking to switch, it still counts as "visible"

[muted oak]

then transtion .. it puts the scene that was in the live back into the preview ...

[clever mango]

ok so the option wasn't unchecked

!multi

[nocturne pelican]

Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[clever mango]

the last option needs to be disabled

[muted oak]

yup

[clever mango]

in the second image

[muted oak]

your right

ROFL

Okay

[weary mist]

[muted oak]

so I figured that out

[clever mango]

now you'll only have two different ones when you're loading up a new scene

[muted oak]

yup ... Now im just gonna have to make some keybinds to bind to the preview screen ..

so I can switch when im in game or something

But I think that will work perfectly

[clever mango]

yea

you can keybind everything

[muted oak]

exactly ..

Thank you guys SOO much for the help !!

[clever mango]

You're very welcome.

[muted oak]

Also on another note real quick ...

when different scenes are switched as well .. It seems that chat gets refreshed everytime .. is there a way to fix that

?

to were chat doesnt get refreshed ?

[dense jackal]

you could make an overlay with just the chat widget

[clever mango]

Yea, the chat isn't stored server-side which means it clears on reload.

[muted oak]

Well right I do have an overlay with a chat widget

[dense jackal]

just don’t check shutdown source when not visible on it, and add it to the scenes in obs you need

Just the chat widget and nothing else?

[muted oak]

ahhhh !!!

I think that will work !! @dense jackal

Nice !!

[clever mango]

If you make an overlay with just the chat widget set the dimensions of that overlay to be just as big as you need for the chat and then don't shut that source down in OBS

default overlay size is 1920x1080 but making it a smaller custom size to just fit the chat will use less cpu

[dense jackal]

^

[clever mango]

and when you add it to OBS you'll use that resolution in the browser source properties

[muted oak]

I think I got it guys now !!!

WOOT !!

Thank you !!!

❤

[clever mango]

[stone spire]

Will by default follower alert count as one in the rotation for the variations?

[clever mango]

If you add variations the main variation is not used

[stone spire]

ahk

It seems to with tips

maybe that's cause I have specific amounts

[clever mango]

correct

that's the default in case it doesn't match any variation amounts

[stone spire]

Where do the tts languages come from btw?

[clever mango]

amazon and ibm watson

[stone spire]

ah

Is there no greek one?

[clever mango]

Not available in the alertbox right now but it's possible to add it if there is a demand for it

[stone spire]

Is it english greek or like full greek

[clever mango]

I'm not sure but if added I imagine it would be full greek. I'll check on this tomorrow but please add an idea for it on the ideas board https://strms.net/ideas

[stone spire]

done

Any update on this? https://streamelements.helprace.com/i580-ability-to-put-a-custom-message-in-place-of-the-current-song-widget-saying-no-song-when-there-is-nothing-queued

[dense jackal]

Not atm

[clever mango]

@stone spire I'll ask about this one as well

[lament blade]

Hi, how do I go about getting support assistance?

[stuck hamlet]

First step would be to ask a question or describe what you're having an issue with.

[dusk jewel]

When will there be Mixer support?

[stuck hamlet]

We don't have a time line for Mixer yet.

[dusk jewel]

Thank You

[lament blade]

I have been position 1 in the support queue for about an hour.

I am having trouble with a SFX file playing on a store purchase.

[stuck hamlet]

What seems to be the issue?

You mean on the website? I don't believe anyone is actually on there right now :/ Apologies.

[lament blade]

That would probably be why I have been alone in the chat for a very long time 😛

The command for the purchase is working, the stream store purchase is going through.

However the uploaded sound file is now playing, it is uploaded in MP3.

[stuck hamlet]

im guessing you meant "not"

[lament blade]

Yes, not.

[stuck hamlet]

Do you have the Store Redemption widget on your overlay?

[lament blade]

The store redemption purchase is working fine with the chat redemption (ie; !redeem muted)

However the SFX file uploaded and linked to that purchase is not playing.

But no, no overlay widget.

[stuck hamlet]

Yup, you said that.

You need to have an overlay with the widget to have the sound play.

[polar peak]

My twitch chat overlay is not working. It works in the test run on the website but when I embed it on my OBS and test it, it doesnt work. It did work before up until about a week and a half ago. I really hope someone can help me out here, as I have asked this a few times now with no help.

[stuck hamlet]

@polar peak Did you change your name?

[polar peak]

nope

nothing has changed

[stuck hamlet]

What resolution is your overlay?

[polar peak]

I deleted the original and changed the size and everything. It just doesnt come through at all to OBS. The original was the standard 1080p.

[stuck hamlet]

What is the size in OBS?

[polar peak]

1080

[stuck hamlet]

[polar peak]

the standard size

[stuck hamlet]

You sure?

[polar peak]

1920x1080

I dont see how the size would matter on whether it worked or not...

[stuck hamlet]

Cause it's currently an issue, if the resolution is smaller than 1280x720 , i believe, it doesnt work

https://www.onslaught.ca/s/6bl0cjgt.png

it's working fine on my end

It's the overlay called "chat" right?

[polar peak]

I dont know. it doesnt pop up on my OBS at all

I'll test it again though

[stuck hamlet]

Hmm, very strange.

Do you have an anti virus?

[polar peak]

It now works out of the blue 😐

i swear i have done everything i could possibly think of in the last week

thank you for the help

[stuck hamlet]

no worries 😃

ill take the credit for fixing.