#helpdesk-twitch
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Like the social icons?
you can duplicate them to other overlays
You can't download any parts of the graphics
what kind of slideshow?
sec
something like this https://gyazo.com/fb903c3e019b36b598415b283241aafa
otherwise I can just do it in obs
Just thought it would be nicer if I used the theme icons
i dont think we have such a thing in one of our super themes yet
np
hi i need some help dealing with lag while switching scenes using the new overlay i got form streamelement
@stone spire check out the image rotator widget, it works a little different
im using obs btw
!studiomode @dry canopy try this one
@dry canopy, Check out this tutorial for OBSโ studio mode which allows you to preload scenes before transitioning. https://www.youtube.com/watch?v=W8iWsD2Lq3U
@dry canopy I set my transition time to around 3000ms
That and/or studio mode helps ๐
Cool, thanks @misty wagon
Yesterday I tried your animated super themes, it looked great but the CPU Usage was insane. I stream and play from the same pc and I cant use your themes. Can you reduce the cpu use with the animated themes? Would be really cool!
@rigid ingot can you send me your obs video, encdoing and advanced settings? Also make sure your browser sources look like this
!multi
Make sure to :ballot_box_with_check: โShutdown source when not visibleโ for all browser sources (all OBS scenes). If using studio mode, uncheck โSwap Preview/Output scenes After Transitioning.โ Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png
Up your process priority to highest, turn bitrate down to 3500, use bicubic scaling, NVENC encoding instead of x264
but doesnt it look worse using nvenc?
Not really
oh, i have an i7 7700k @4,5ghz
I understand, your obs is just unoptimized
that could be possible ๐
Try those settings, if you don't like the quality you can switch back to x264
will i have a performance hit when using the nvenc? Will my gfx card be hit hard?
Not at all
sorry for the questions, i dont have a clue about nvenc encoding and the impact on my gfx card
I've searched the interwebs for 'standard' streaming settings, and meanwhile streaming i change them a little when there's little flaw, i thinks that's how everyone get to the 'high end' streaming ๐
1070 ti gtx
That's what I have unless you are playing arma 3 max settings and doing 3d modelling simultaneously
you should be fine
im playing mainly pubg
with my current setting i stream aroudn 100-120 fps, sometimes i even hit the limit of 144fps
@brave steeple optimizing obs is difficult because everyone has a different build some builds are better for specifc things
@rigid ingot It's the nature of browser sources, they are intensive, especially when you have animated ones and you have constantly changing effects all over the screen, you can always use a static theme.
Turning down the bitrate sometimes helps as well
thank you for your support. im going to test your suggestion and i will also try the static one for ingame and the animated ones for start/end because there my game isnt running
also process priority highest and bicubic scaling; Lanczos shredds cpu for no good reason. Barely noticable from bicubic
true. but that's a way to get it. I myself have a i5 cpu. 1080 graphic card.
and i know that i'm not there yet, but every little change, is a step forward ๐
I had i-5 6500k
recently got AMD Ryzen 5 1600x
huge improvemnt and ryzen only cost $180
but i'm stuck with ddr3 sockets. So i'll kinda wait, till the market has further grown into ddr4 or maybe higher?
I don't know where you live, but theres a microcenter near me
and I got deals for buying cpu/motherboard
also ddr4 is pretty widespread now
a little country named Belgium ๐
yeah, i.k, but i want my case to be as full as possible filled with chroma lighting. so the mobo's and other stuff that can have chroma leds imma get those xD I live for chroma
LinusTechTips fan? 
so, i tried your suggestions and so far im amazed, it looks decent, the performance is really great
awesome ๐
no, never heard of him
i'm looking at his vids. maybe i have clicked on a showcase once
I'm trying to export animations to .webm and having really strange problems (with strange workarounds) and perhaps someone here knows where im going wrong. Things exported as is from a .mov with alpha just gets really glitchy and artifacty (unless on top of another image that already has some dark opacity in it)
I use Premiere Pro to export to .webm VP9, quality setting seems irrelevant, and sometimes i need to put stuff like a transparent video below .png files to have the .png files transparency work okay. So im really confused what im doing wrong.
Just to give an example of what i mean, this is something i played around with in the beginning to see what i could do with the webm format:
The fire as soon as it goes outside of the circle just goes haywire both in color and quality
Hi, do you render to mov or direct to webm
I have tried rendering to mov and then rerender to webm and i didnt get much of a difference to be honest :/
But when you play video in Premiere does it plays as it should
Yeah it all looks fine in premiere
Basically if i put a shadow drop on that circle image in photoshop so its not completely transparent below the fire, it looks fine until the fire goes outside the shadow again
I could, i just need to find it if i still have that particular one (early and scrapped), if not i can definitely throw something together for you again
cause Premier don't see it as transparent if you have shadow
did you try without shadow so it's just transparent background
if you have time you can just make me example where it went wrong if you dont have file
and i will try to reproduce it and will know more
Its not a shadow in premiere, its a shadow i added in photoshop to the png so its not completely transparent, but when its completely transparent it glitches as you see on the picture, and when its not completely transparent below the animation (like even just a png of a matte black color set to 50% opacity behind the fire) it all looks perfect
Yeah i can make something i think
yeah just send me so i can see it would be best
i have another question, this time is a technical one ๐ my understanding so far is that the load on cpu/gpu is lower when i raise the bit rate because less compression is used. is that true?
Excellent question! I'd love to know the answer too. @dense jackal any idea? @stuck hamlet ?
Maybe @ebon forum knows?
my uneducated guess is as long as there is any compression, changing the bitrate is not going to be significant in terms of performance
@rigid ingot not really. the CPU load is controlled by the resolution, FPS and CPU preset (for the x264 encoder), the bitrate is just the bitrate and has no effect on the CPU usage
@rigid ingot and GPU load - limit your ingame FPS to something reasonable (limit, DONT use V-sync or G/Freesync, just cap your FPS at the refresh rate of the monitor).
thx @ebon forum
maybe you can give some technical details on the following: if i would use 2 pcs, one for gaming and one for streaming. on the gaming pc I use lets say quick sync with 30.000, stream this to my 2nd pc and encode there with 6.000, this setup would reuslt in a better quality than using nvenc/quicksync directly and stream directly to twitch
oh, the 2nd pc would use the x264 encoder
is there a way to load youtube playlists without adding single songs?
@rigid ingot theoretically - yes. for the best quality you have to use the x264 encoder and select a slower CPU preset (warning, has a really high cpu usage) - this would result in higher compression = better stream quality. looks like you want to use the Nginx server with the RTMP module, so yes - this will work. If you use NVenc/Quicksync/AMD VCE on the gaming rig for the stream, up the bitrate slightly to 50-60k, LAN can handle that with no issues
yeah, using backup playlist @dense adder
@ebon forum yes, im thinking about this. I have aa spare i5 6600k here and I would use this for my streaming pc
@rigid ingot sounds like a plan, do it. the i5 would be able to handle 720p 60 at a fast preset or 1080p 60 at veryfast/faster, test your CPU usage with different games and scenes since the encoder has no consistent load. you can use linux or mess around with the windows version of nginx, depends on your skills with linux ๐
i used to play around a couple of years ago with linux and tbh i dont want to buy a win key. maybe i give it a try, just need a mother board, hdd and ram.
thank you @gentle imp not finding it but ill search the knowledge base
@dense adder did you see the Mediashare video on the StreamElements Youtube ? :3
@winter zenith i did but i do not think it goes over loading a playlist
so im hoping to have a playlist play and song requests override that list
shit i just found it, thank you!
i cannot believe ive overlooked that for two weeks!
No problem its called a backup playlist I think ๐ค
like the sock behind the washer
behind is a good idea I need to check that now
ok so my only other issue (outside of these things are fantastic) is there any way to keep the live overlays from causing huge fps lag through obs, it seems as if each scene is running the video when they are not loaded, i can load the scene once its opneed but this causes a transition that is far from smooth visually
@dense adder make sure you check the box "shutdown source when not visible" for each browser source on every scene you have. this will stop them from running at the same time and making noise
^
ill retry this, if i recall correctly (its been a month or so) they loaded slow and it didnt look great - thank you
oh i forgot, latte metioned that earlier tonight, thank you
No problem 
@misty wagon youre right, theyre awesome in here
This discord saved my life to be honest 
Dont want to say its a religion but StreamElements is life! 
put all of this into the desktop platform so that we dont have to burn 1.5-3gb of memory in crappy browsers and theres no other platform like it
@winter zenith 
Uhhhhm what do you mean we have a desktop app @dense adder
i mean being able to manage the entire suite from it
It gets updated much so one day maybe this will be possible
lets stay hopeful
But songrequests, activity feed, donation moderation and bot renaming is a pretty good start ๐
Dont know what you should have opened besides that
While streaming that is
our whole concept is being cloud based which allows everything to connect to each other
jesus i just realized song requests has to be turned on in options in bot
chat sidebar and nothing else is needed
@dense adder have you and Benemor been drinking again 
Wich is awesome, bc my boyfriend streamed one day while I was at work. And he had an issue in his overlay. So as super mod I could go into his settings save it for him and everything was fine without him having to do anything ๐
haha, that multistream went very well for all three of us, but no drinking - yet also no sleep, motivated so just skipped straight to irl work and this
Sleep? dunno, wa is da?
yeah everytime i talk to you its 5am your time
Nah it's 1PM now ๐ I can bag you in if you like ๐
god no, need a break from that game
we arent what we once were, 400 pop euro servers are not for this group
hahaha I only checked because it left early acces and my new monster pc. But it's actually nice
frankly the multistream with fortnite really had a lot of traction for each of us
Still avg 80fps and hicups down to 20fps...
Yeah was a good stream, I took a couple breaks watching
im getting 90 with settings up, streaming i have to go potato and drop stream quality a ton, its gotten worse for me with the update
run about 70 after changes
thanks for the help everyone
You're welcome!
you know what would be a simple quality of life addition that is very simple is the ability to use multiple keys in the hot keys for music management, would be helpful with streamdeck
so many games overlap keys that very few single keys are free
ah you can shit / alt
its there too
We are trying to get a streamdeck implemention just tweet at elgato gaming :]
well only shift, but you already nailed it anyways
If enough people get there attention about streamelements, maybe they answer our emails :<
is there a way to set it up to change scenes in chat or via a mod, through obs?
No dont think so bc obs doesnโt have a feuture like that
Is twitch or elements having an issue atm with not loading in viewers/chatters correctly? I'm using a chat command that targets a random chatter and occasionally it comes up with <no chatter> even though there are multiple people in chat
Then try that ๐
@hushed umbra I belive twitch has a problem atm... bc for some streamers the viewerlist isnt showing anything
Is that for you the case?
Yep
It will show my viewerlist then 10 minutes later it shows nothing which seems to coincide with the command failing so that would make sense
viewer list has not been working in twitch
Alrighty then! That would explain it. Thanks for the heads up! I only just made the command and was like 'why aren't you working dammit!' 
Yeah twitchโs fault.. sadly people think then our service is broken but there is nothing we can do about it 
Oh I 100% expected it to be on twitches end, but the people here are amazing at providing support and answers so I asked here ๐ Thanks all!
Amazing as always
No problem, glad to hear you still like us bc we love to help 
Hey guys. Does anyone know why my webm clips in my alerts don't loop anymore? Is there some way for me to change that ?
Isn't it GIFs that loop? ๐ค
But my webms used to loop too and they are better qualitywise
My suggestion would be to put together a new webm made from the current one looped for however long you want it to loop for, then use that, simple solution ๐
Yeah well.. alright.. thanks anyway
No problem 
im gonna get space problems with the 100mb if i do that... i just checked... that probably wont work -.-
i just dont understand why they used to loop just fine and now they dont
How long ago are you talking?
Because I don't remember them looping for months at least
maybe a month ago.. 1 and a half max
i never used gifs for my alerts because webm is better for colors and transparency
I vaguely remember them looping last year sometime and people said they didn't want that
But no changes were made to it recently
and being able to chose wether or not they loop was not an option?
It's an idea but it's not an option currently
๐ช
I'm aware webm is better quality, we use it for our super theme graphics
thing is.. i have 6 clips uploaded to my overlay right now they are all 4-6 sec long and im at 80mb out of 100... if i liip these clips myself to be around 10sec long each i wont be able to use them cause the files are to big
mine are mostly 1000x1000 50fps
It depends, if they use only a fraction of the screen, you can downscale them to 480p or so. same with FPS, OBS browser source runs with 30FPS, so anything higher is useless
Xsplit can run browser sources with 60FPS tho
Good to know
in the end its not about the size of the files or any of that... bottom line is i cant expect the webm clips to loop in the near future, correct?
I think what they're saying is if the size of the files was less you would have more room to make a longer, looped version of them and have space for that
i know.. but i would still have to call my graphics guy and have him do that.. looping would make my life much easier, thats all
so i guess my question's been answered. thanks ๐
@thorn quest If you want to suggest it you can add it here: https://strms.net/ideas
@thorn quest I can advice you something how to do loop
it's actually @clever mango idea
Imma send you dm how to do it ๐
Now i'm curious ๐

hello
Hello 
i set up stream elements and set up alert box,when i test it pops up but when i actually follow in a stream from my other account nothing pops up plz helppp
anybodyyyyyyyyyyy
Could be that you have allready followed your channel before, so it won't pick it up
i unfollowed and refollowed
yea, i belive there is a time restriction
Unfollowing and refollowing doesn't work because the system knows when you've followed before to prevent spam
^
but even the first time i did it it didnt work
even my friend tried following and nothing popped up
If you're offline it can take some minutes
If it shows up when you do a test, it will show up when there's a real one.
ok den
hello?

i have a question
ask and we shall answer
can i import my avermedia game capture through obs to use my overlays?
I'm not very familiar with avermedia hardware. Since it's not StreamElements related, try to ask again in #welcome , someone might know the answer
thanks
hey y'all! so I did a birthday stream using my bf's PC, and during the stream, the alerts kept freezing. We're not sure if it's streamelements or his PC itself, but we had to constantly refresh the overlay. we noticed that it always froze when someone was giving me bits, but any other alert was fine
also i think the tips alert wasnt working either, it has like a "null" message, so i would miss out on that too =\
HELLO How i can to add this odo Alerts in streamElements https://www.youtube.com/watch?v=N2ENSHGi1pg
Get these alerts .....โบ https://nerdordie.com/product/odo-alerts-streamlabs/ Support for Twitch, YouTube Gaming, Mixer, and Facebook live streaming. Alerts t...
Requires custom html/css which isnt implement yet but is being worked on
Thanks
Bug with chatter list again ? (@burnt sky, an error occurred while fetching the chatters list, please try again later 4Head)
blame twitch 
HeyGuys could i get some help please ? I've got a little problem with the chat overlay !
Sure, what is happening?
Twitch userlist is currently broken/down right now.... So that might be the case
If your chat is not displaying on the overlay
Thanks @lament blade ! I'm rebuilding my setup as i got a new computer, so i reloaded my OBS scenes and when i try to make a message appear on screen it just doesn't; but i see that the messages are loaded on the overlay manager on SE
it even appears twice
!multi
Make sure to :ballot_box_with_check: โShutdown source when not visibleโ for all browser sources (all OBS scenes). If using studio mode, uncheck โSwap Preview/Output scenes After Transitioning.โ Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png
Make sure "shutdown source when not visible" is ticked, and make sure you have it 1920x1080
If your overlay is the wrong size on OBS, it will be cropped therefore, if your chat is where it's cropped, you won't be able to see it ๐
Awesome it's working now !
One of the last problems is checked thanks to you ! Can soon get back to it ! Thanks a lot @lament blade !
No problem! have a nice day
Thanks you too !
Is there a specific format i need in my .csv file for importing points?
name,points
keeps saying it cant impot points :/
Try this one: https://filter.dj/CSVtoStreamElements.html
Good evening, quick question !
Is there anyway to set the backup playlist as the active song playing ?
I usually rely on the backup Youtube playlist I've created, but the "song playing" on my overlay shows "none"
Any idea ?
We are limited by YouTube so we can only show requested song names at the moment until they increase our api limit
Alright ! Was wondering if I was doing something wrong.
Thanks for the input @pine hemlock !
Can someone from SE staff PM me?
um how do i get the overlay to my OBS so i can stream with it
@candid acorn you need to add a browser source to your scene in OBS and paste the link for your overlay. Thereโs a bot command that someone usually does that links to a detailed explanation
@compact stump what trouble do you have?
To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: โShutdown source when not visibleโ https://youtu.be/KDvLynUqXI4
@dry hare not trouble, just some questions
Ask away!
@compact stump whatsup
@dense jackal do SE have parntnerships like streamLabs probably?
It's something we're planning for the future
@tight harness thanks]
No problem ๐
anybody here who can explain me somehow technically what nvenc is? So far i think its like quick sync, there is a dedicated chip(?) just for decoding/streaming
my assumption is, that i will have none to almost zero performance impact using nvenc (like with quick sync)
It uses your GPU instead of CPU
i know that ๐ but its not really running on the gpu chip which is used for dsiplaying games etc because i have almost 0 or at least i didnt notice any performance while streaming with it
Honestly itโs onboarded encoding hardware, most likely using a different part then the game rendering
i donโt really know but that would be my best guess as well
NVENC is a feature in its graphics cards that performs video encoding, offloading this compute-intensive task from the CPU
like a seperate part of the gpu which if not streamed would be idling
As stated above, It allows your GPU to do all the hardwork behind the scenes to relive the work from your CPU
i know, i was just wondering why i dont see any impact fps wise
you will on some games and not on others, also you don't see the FPS change ingame. It only affects your stream
which your FPS is locked by the settings you have it set to
i mean i dont see any difefrence when i play with nvenc streaming and without streaming, feels the same and the fps are the same. thats why assuming that some other chip or whatever is used for encoding with nvenc
which if not streaming is not used ๐
you wont ever see those fps changes tho
its only in high intensive games where normally your system would be bogged down
well if i use x264 my fps (ingame) are affected
NVenc looks worse than x264
so, either my gpu is a powerhouse or something which is not used during gaming is used
it is always a balance between quality and ingame performance
try to play witcher 3 maxed out, you will see how your stream falls apart with both NVenc and x264
well i made the decsion that is better for me when my game runs smooth as possible and my stream has not the best quality. my quality is decent, i'm happy with it. and since i', mot really interested becoming a full time streamer i guess its ok
i just want to undertsand technically what nvenc does, looks like it is in a way like quick sync, just on the gpu
I explained exactly what it does straight from nivida
yeah, sorry but a feature is not a technically explanation ๐
it performs encoding from the GPU instead of the CPU lol
i know this
i wanted to know if there is a dedicated chip for encoding
anyways, thx for helping
@tight harness sorry i saw your response late, but i'll look into it
There wasn;t any sr in my que so my backuplist is now playing but no sound
nvm had to refresh
@proud pewter If you need further help, best to post it here
top tipper data not showing, what do i do to fix that
Go to data aggregates and refresh aggregates, on the overlay editor ๐ @viral cape
is there a way for giveaways "followers only"? 
Not possible atm @lament blade but you can always do a regular giveaway and check if they are following, if they aren't you can draw again
where can I check if they Follow me? 
click thier page to see if they follow u or not or check your followers on twitch
I'm prety sure this is somethig we have talked about implementing and are looking into
there's maybe an external page checking if they follow me, isn't it?
https://www.twitch.tv/asteri/followers Is all I know of just hit f3 to search

Can you share in #creative-chat youtube vids? 
It 's more about spreading your creative content you are free to share it, just don't make it a weekly thing where you post every video you make
not rly a creative video 
What we're saying is it's basically not just for self-advertising your youtube videos, it's meant more for artistic things you've created
@lament blade If that makes sense
ye my vid is not fitting; so I won't post

Streaming with se on my right hand
!followage username
@silver patio not sure what you mean. It looks right to me
I've had 170 followers today, and it say 4 on the 11th
and steamelements have not picked up any hosts all night, got hosted 3 times
stream*
@silver patio for the hosts, did you have your activity feed open the entire time you streamed?
Ground control or dashboard or https://streamelements.com/dashboard/activity
You must have the activity feed open to detect hosts
Aha, or the mobile app?
It's the only way we have the connect
Hi, I'm unable to select any server to stream to (on Twitch). No options show up in the dropdown in Streamlabs OBS and no search terms match.
About the follow issue?
@harsh hinge we are not streamlabs
@silver patio might be a timezone thing. But I'm going to look into it when I get home in about 15 minutes
it havent logged proparly on the statistics before i think
for sure, no rush mate! thanks for taking the time
@weary mist sorry wrong discord ๐
I think it havent picked up the follow thingys on the statistics bars the last 2 daays ish
@silver patio currently the timezone is based in israel this is most likely the issue, should show up to more tomorrow
Ah, roger that!
We are looking into making it so it's for everyone gets their own timezone
Hi guys, i am using the classic obs since obs studio is lagging when recording/streaming and the browser source doesnt show up, do you have any ideas what is the reason ?
!classic
OBS Classic was deprecated in October of 2016 and is no longer supported by OBS or StreamElements. Please update to OBS Studio at https://obsproject.com
I know but the stream/record is laggy with obs studio and i don't know why so i tried to use obs classic, seems to work better but browser source is not working ๐ฆ
We have plenty of helpful setup tutorials here @lament blade https://www.youtube.com/watch?v=UuweQah3v00&list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv
If it is laggy, you may have to learn the settings and play around with it
It is an incredible improvment to classic
We can't support classic, the browser source it has is beyond old, it doesn't have the abilities to display our overlays
the text on the left, now playing etc, it's just a picture of the overlay; there's no way to change isn't it?
The image file?
y like put a picture above the picture and then text or sth, that wouldn't work clean?
Usually theyโre individual layers so they can be turned on/off as needed
this one is a full picture beside the 5 text lines on the right
Yeah, it's one of the original themes. Newer ones don't do thay
Will those be redone to work as layers eventually?
Is there a way to make donations with paysafe instead of paypal ? Or with both ?
Paysafe is not available at the time but is planned @lament blade
how in Odin's name do i disconnect this service from my twitch? i have been through the entire site and cant figure it out
Anyone of the support guys that can help me with a tipping problem ? A friend tipped on my stream but alert didnt show.. not showing in dashboard either but i can find it under "tipping" and "tip list"
go here @true gulch https://streamelements.com/dashboard/activity make sure it doesn't need to be approved
uncheck tip moderation here https://streamelements.com/dashboard/tipping/moderation @true gulch
done
@tiny creek probably in your twitch connections
i disconnected it fromt witch, still getting emails about data after my streams
At the bottom of the email you can click to unsubscribe
ahhh found it
This come standard with pretty much every email and company out there. just an fyi
What is normal delay time on alerts in streamelements ?
Im putting my url in for crl browser, and its just staying a black screen, I tryed it on a new scene to test it , and nothing. Any ideas what I could be doing wrong
They should be near insant, but follows and hosts may take longer as the api is much slower for those
i had a follow that was a minute late
Unfortunately we don't have the easy webhooks, and we have to read directly off the api. It's common with other alert systems as well
It fluctuates with twitch, sometimes instant, sometimes even 3 minutes
@mortal atlas Did you use the link that you got from using the "LAUNCH" button in the lower left of the Overlay Editor?
Yeah i click launch, and its under export overlay
!multi
Make sure to :ballot_box_with_check: โShutdown source when not visibleโ for all browser sources (all OBS scenes). If using studio mode, uncheck โSwap Preview/Output scenes After Transitioning.โ Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png
I dont have a checkbox for that
OBS Classic was deprecated in October of 2016 and is no longer supported by OBS or StreamElements. Please update to OBS Studio at https://obsproject.com
having trouble the SFX are not playing thought as my viewer's redeem them
Do you have the store redemption widget in your overlay?
no i dont, i knew it would be something like that lol where can i find it?
In the overlay editor, you need to go to widgets then click add store redemption
Is there any way to add loyalty points to everyone that is currently in my chat room?
!addpoints all amount
Or !bonus instead of !addpoints if you're feeling lazy 
If you have an overlay with a chatbox apart of it, will you need to do something extra to get that working
Hey guys, I am have an issue with setting a new follower sound. I have uploaded the sound file added it to the alert box > follow alert and yet i still hear the default sound?
Can you check variations?
None there, cleared.
Yes the sound for a new follower
What browser are you using?
Chrome
@mortal atlas Not really, just try to keep it at 1080p
Did a stream yesterday (11th My time) Dashboard is recording the Follows on the 12th and subs on the 11th.
If you click "clear sound" when you emulate it, do you still hear the default? @fierce sun
So besides the overlay, is there anything I need to do to get follower notifications etc working or is that different from the overlay
I checked layers only one
Mind blown
Join the club ๐ I don't stream for a few more hours i'll work it out and let you know how i fixed it.
Thanks for trying though, appreciate it.
@tight harness Can you take a look at his account
You can get the notifications on stream by using our "alert box" Widget @mortal atlas
Just cleared and readded the sound i want and checked the follow alert check box and it plays default and the new sounds.
so wierd.
I was just about to type that haha, i'll give that a shot
Why not just duplicate it and see if that works
Deleted and readded still does it
I feel like it will be something silly @tight harness Yeh thats right
I'm curious 
It's my face
@lament blade I am using yellow fold overlay and now it doesn't have the themed drop down when the alerts go off how can i get that back?
Where can I get the alert widget?
Create an overlay, add the alert box
ahh ok
@fierce sun I'm in your account now, am I alright to run a test event?
Sure go for it
So, check you don't have any other instances of the overlay manager open from before you changed it, also, save and then try Ctrl + Shift + R to refresh the page and the cache
Then try a test event
Still hear it haha
Even after all that? 
It's possible that OBS didn't refresh the overlay
ahhhhh
Cool! Thanks for your help also now that I have readded my alert box the themed drop down is gone how can i get that back?
Thanks for the help guys, got the points added!
@fierce sun Remaking the theme into a new overlay, then using the duplicate widget tool to copy the alert box into your current overlay
Your sounds will still be uploaded so you can change them back once it's duplicated back in
Ok I should be ok to sort that out, cheers.
Did a stream yesterday (11th My time) Dashboard is recording the Follows on the 12th and subs on the 11th - why would this be?
@deep widget It is based in israel time zone, we plan on making it show everyone's unique timezone in the future
Wouldn't they be consistent then? Both showing on the same date
The dashboard graph shows israel but all other data is in your timezone
To my knowledge
In my Dashboard I am seeing Follows counted on the 12th and on the same Dashboard I am seeing Subs on the 11th.
Mine is reading 11th on all ๐ค most likely a small bug
I'll ask the devs and see if it's an easy fix
Well thats unfortunate. I find this Dashboard to be very unreliable and buggy. Appreciate you getting back to me @dense jackal Thank you ๐

The dashboard is going to get a little upgrade. Th current tables have been used for quite a while, so they could have some residual bugs from all the idfferent upgrades that have happened
Is it normaly the the overlay gives me alot of fps lag,
Depends on your pc specs, your obs settings, how many browser sources are running at the same time.
I normally can stream fine 60 fps, and now I have the overlay running and its not happy
I have a 1060 and 3 browser sources
Do you have shutdown source when not visible checked?
It needs to be checked on every browser source
Yes I do just checked
ok
@tight harness and @lament blade Thanks again for your help, everything sorted ๐
๐
Awesome ๐
๐ Glad to hear
hey how does the regulars feature work?
say i wanted only regulars to do song requests
how does it decide when someons a regular
!levels
Chat/Bot Levels
100 - viewer
250 - subscriber
300 - __regular __
500 - moderator (twitch mods automatically placed at this level)
1000 - super moderator
1500 - broadcaster
Dashboard Manager Levels (least to most access)
Bot Supervisor (can add super moderators from dashboard)
Editor
Full Access
https://i.imgur.com/s61Liry.png
@limber summit
it is manual
oh
ok
is there a feautre in the works for that
like based on watch time
or amount of points#
You can add them here https://streamelements.com/dashboard/bot/users/regulars
yeah
The link I posted is the ideas board page for that idea ๐
just was hoping for it to make people regualrs after a certain amount of points
yeah,ill go upvote it
thanks
No problem 

๐
hello, I would like to ask if there is any way to delete multiple overlays?
Hey BananaMatt ๐
oh hi legendary
If you mean at once, no. You need to delete them individual
awww, okay thanks anyway ๐
No problem ๐
btw I'll try to be more present on your future streams ๐
thanks
okay bye, and thanks for the help and super fast response ๐
You're welcome
Ok, I'm new and old all at the same time. I have started using SE and set up Loyalty to accept tips, how do I place a button on my Twitch page for people to Tip me and then that link to SE?
You have to create a new twitch panel ๐ i'll give you a link that will explain how
Thanks
Ok I got that but the link? sorry if I'm being dump when you get to my age crossing the road is difficult
URL?
Yeas
Click open my page
And copy that url
But from an outsiders POV that would not look right, that's my view and owner
What's your twitch username?
What wouldn't look good for outsiders?
Guerilla_Movies
The url after you click "open my page"?
Okay, so your tip URL is https://streamelements.com/guerilla_movies/tip
Ahhhh and the light is switched on... Thanks... Is there some kind of Manual for all this.... Old Eyes You See
We have tutorials if that helps: https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg for anything else just ask us ๐
Thanks again, off to drink beer in Inebriation
Alright ๐
Heey
Hii
I need help
What's up?
Is my first time i using streamelement
and i dont know how i need to using songrequest
For my streamings in Twitch
checkout this playlist @wraith obsidian https://www.youtube.com/watch?v=UuweQah3v00&list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv
But i only how of songrequest
Hey is it possible for me to make a BTTV extension and have it show up in the streamelements overlay?
What do you mean specifically? You cannot add new widgets
Can't you add new emotes to BTTV with an extension? And if me and someone else have the extension, we both will see the emote?
I'm wondering if the chat widget can see those emotes too, somehow
Ok cause I've never used it but someone recommended it to me, so if I go to their site and add new emotes, they will just show in the overlay when someone sends them?
if you use stuff like Kappagen sure
Yeah I have kappagen and a chat box
Yes, but you will need to use command "!emotes update" after your emote is confirmed with bttv
Also speaking of the chat box, do the cheer images display incorrectly for anyone else?
Oh yeah okay I can do that
Alright cool, just didn't know if it was known
Yeah it is ๐
Sorry guys
but i see now the messages because im in streaming
mmm the problem is
i press Current State>Enable okey
How do I turn on Stream report that I get in email? Seen another streamer post his in a FB group and just reminded me. xD
It'll work, but gotta give it some time
At first a viewer of mine couldn't use it, but eventually he was able to
Would be better to show us what the stream chat looks like when they try to request it
Also your username
Looking into it now
keep getting a message "an error has occured while fethcing the chatters list, please try again later" when tying to add points any advice?
@little tusk That likely means the Twitch chat list API is probably buggered like it was yesterday
okay so no problem on my end?
Unlikely
okay good to hear
@wraith obsidian You didn't tell the bot to join your channel
The bot is what picks up the song requests
https://streamelements.com/dashboard then Join Channel on the right
You don't get emailed them already?
Hi
Hey
I have a little problem
What's up?
Click Part Channel, click Sign Out, sign back in with your new name, then click Join Channel
Nop
Last stats I got was last month. I recovered one of them in my deleted folder. I'll see if It'll come next time. ๐
Can't recognize other followers
I don't know what you mean by that, nothing on our system looks for followers
Followers is not a user group/level
Yes
Okey
The streamelements recognize that
And stremlabs recognize that
And don't update the info
But you hadn't relogged before now when I suggested it since changing your name?
Did you change it when it stopped working by any chance?
Yep

xD
You needed to relog to get it to realise and start registering your new data
use your sharingan
Because i have the streamelements app, and i need the update the data
With the token
@crimson yew I read that as shenanigans
๐
lmao
@wraith obsidian I didn't ask you to relog, I asked @untold hollow to relog, I asked you to tell the bot to join your channel ๐ค
aaaaa
And as I can see you still don't have the bot in your channel ๐
Want me to do it?
yes pls
Should work now
Not you, Garos09 ๐

Right, i'll have to start tagging you both so you know who i'm talking to 
Thx Legendary!
xD
@wraith obsidian No problem
@untold hollow The data before you relogged won't appear after you relog, but new data will now show
It wasn't registering the data prior to your relog because it didn't know you had changed name
Now it does because you logged in with the new name
Alright 
Okey, can u see my stream and follow ( If u want u can take off the follow) for see if that works?
(Sorry for my bad english xD)
Akiter xD
Oh, okey, ty
No problem ๐
The streamelements doesn't recognize i'm on stream
Ty
No problem 
Anyone having issues with Hosts not showing up on alerts? Hasnt been happening on both my stream and my GF's. I can test them and they work, but hosts during live casts havnt gone through. Maybe due to low viewer hosts, but i have it set to 0 (Which should be any ammount)
You need to have your activity feed, or ground control open
ooooh, okay
If you didn't know ground control is our dope desktop app https://streamelements.com/groundcontrol check it out
๐
And now the streamelements recognize all the newests followers and more no?
One of these 3:
- SE Dashboard page - https://streamelements.com/dashboard
- SE Activity Feed page - https://streamelements.com/dashboard/activity
- Ground Control desktop app - https://streamelements.com/groundcontrol @valid geyser ๐
ill see if that helps next time i go live. thank you ๐
No problem ๐
One question more
Can i change the name of the overlays? Or have any overlay in spanish?
The pencil button by the name allows you to rename it
small pencil on the right
When it comes to song requests can the chat request by artist and title? That would make it easier for them.
No right? xD
@woven scaffold We used to be able to but now youtube limits our api calls
use this as your response in a custom command "Here's your video id: $(customapi.https://decapi.me/youtube/videoid?search=$(queryescape $(1:)))"
name it search
Hmm ok
then you can do
!search david bowie life on mars
and it will give you the youtube url
then you can copy paste that into the !sr command
let me test that out right now ๐ @dense jackal thank you I will brb
Keep in mind it's a round-about fix it's not always perfect
@dense jackal alrighty thank you that makes it a bit easier :3

hey, for some reason, Tips are not granting any loyalty points. Can I get some assitance?
To confirm they are going through correctly and showing the alert
but not granting points?
correct!
@hidden timber I'm in your stream ๐
๐ Awesome Tom
Tomathin
Did you watch the video? It should explain all of it
mmm ah nono my friend want the streamelemnt in channel you knowยฟ you put !sr song request
for put music
!sr youtube link
yes but the music dont listen
and dont put in the que
Is the same problem of my
and any champion put the bot in my channel
can you put the bot in the channel
Make sure to :ballot_box_with_check: โShutdown source when not visibleโ for all browser sources (all OBS scenes). If using studio mode, uncheck โSwap Preview/Output scenes After Transitioning.โ Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png
On the dashboard
you have to click join bot
is it not joining?
Legendary told me he did that for you
@dense jackal ?
@untold hollow make sure all your browser sources have shutdown source when not visible checked

Are donations busted? For 3 days now, I don't get alerts for tips via the tip page, and they don't appear in Recent Events on the dashboard
Try using NVENC, lowering bitrate to 3000k, keeping process priority high, bicubic scaling
(but I get the paypal email)
https://streamelements.com/dashboard/activity Are there no pending donations here?
OOF
can't RIP time to quit streaming 
Correct
jk
haha
THANKS ONSLAUGHT
SOMEONE'S HELPFUL lol
i did all the work
โค
sniped
truth
you're welcome
I love you guys โค
Okey

I do all
graphics card?
So, I have a potential solution regarding all the issues with OBS' CPU crap, and y'all are not gonna like it. My pal Sir_Skrallex was having the same issue, and he switched to SL OBS (but still using browser sources like before) and it dropped his CPU down to the 30-40% range. Something in current OBS is poopy re: browser source
ehhh
that'll do it @untold hollow
the browser source isnt perfect yeah
Guys I have some issues with Browser sources, Everytime I switch from a scene to another it take atleast 4-5 seconds for the content to load.
OBS has had dedicated updates and support for a very long time. which they'll continue to have
@fair shadow that's the nature of browser sources using studio mode or a 3000ms transition should help a lot
Yep @fair shadow me too
Yeah, just gotta wait for that next update to fix the browsersource problem.
@dense jackal Oh I though it could've been a issue with my network.
@trail condor So I'm not the only one with that problem ?
Okey, if i want to up my proccesor to 30-40 % what i need to do?
Nah, Browsersource is super fat in OBS.
Because your using your GPU to encode.
Exactly
@dense jackal It does for me.
3k 3.5k is plenty
I have 1070 GTX and AMD Ryzen 5 1600x
@dense jackal And what do you stream ?
Why don't you stream with you CPu.
It's way more powerful than my fx-8350
I get better performance from gpu
But if you say you get better performance from your GPU.
Then I should go for a Intel.
?
OBS still uses cpu
I'm saying go Ryzen bc you can get more power for same price
Alright 
In League Of Legends what is the ressolution of overlays
You can try shrinking down the middle part or deleting
om the overlay editor
will take some messing around
Can i have a SE Video on How To do Sounds For Friend
Thank you

Hello!
So our donation goal recently got reached, and we wanted to start another one, is there a way to keep the recent donation widgets with what they are and reset the donation goal bar?
right here @lusty laurel https://streamelements.com/dashboard/session
@dense jackal awesome thanks!
How do I donate to someone who is using StreamElements if I don't have any money in my paypal account??
Currently payment through SE is only with paypal
Gotchu
Any idea on how to transfer a bit from my card to paypal?? Lol
I've never used Paypal, I just have it
not rly sorry ๐ฆ
link your card with your paypal, and paypal will just charge your card.
It's linked but I'm trying to donate and I get "Paypal error" at the bottom right corner
who are you trying to donate to?
The issue is not on your end @frosty forge
Either paypal is having issues, or her personal paypal is having issues.
like unverified, or something like that
Got it, thanks for the help
How can i add a donation?
@elfin current Hola, si deseas soporte en espaรฑol estoy acรก para ayudarte. Me puedes enviar un DM
Is there a way to make a command that resets a counter to 0 without using !reset <counter> 0
@lament blade not at this time. it could be a possibility in the future, just not right now. sorry ๐ฆ
It's ok but thank you for the speedy response!
๐
@dense jackal my statistics still haven t updated, says 4 subs even though i got 180
And you refreshed your aggregates and totals?
You have 180 subs with 416 followers? Damn nice
he means followers
Im sorry, I meant followers.
Also. On my overlays Top Tip is not showing the correct one and recent tip has no data. Any idea why?
go here and let us know what you are seeing there - https://streamelements.com/dashboard/session
Latest tip is visible, its the one listed as Top Vip
on my overley
not the biggest i've gotten though
Added it manuelly on session datan ow
Although dashboard still says 4 followers yesterday even though I got 170+
today is correct, ive gotten 2 so far
We've been seeing dashboard errors pop up randomly with streamers we are looking into a fix for it, we are also planning to overhaul it
@silver patio you can modify data on that page so it will reflect on your overlay lables
I am having an issue with donation Alerts. All other alerts are working perfectly but donation alerts are not going off and the donations are not being tracked in my dashboard but they do show in the histroy tab of donations.
If anyone has any feedback concerning this issue please let me know.
I feel really bad when i look back and realize ive been getting donations and not even saying thank you to my viewers lool
@lament blade hey
you have tip moderation on
that means you need to approve every tip manually
you currently have 7 pending tips - https://streamelements.com/dashboard/activity/moderation
Perfect thanks for the reply
hello! when I create a host alert with a variation that has text to speech, after the custom text ive added which is thank you for hosting hawks stream! The announcer says "undefined". is this only during testing it or is it a bug with host alert text to speech?
Why do you have so little space for multimedia files?
Can you be a sellout if you PS4 stream and not have the overlay on?
I use the overlay when i PC stream, but im having issues with my rig which wont be resolved until next week
@atomic hollow
@slender linden hey
i am not sure, sorry
need to test it, its a new feature
@obsidian vigil how much more do you need?
@sudden swan if you use overlay+tipping then yes
oh alright. Yeah ill test it on stream tomorrow and ill give feedback if it says it on stream
please do
absolutetly. Love StreamElements
I figured it would be a yes for PC, with all 3 enabled.
but if im not using the overlay because im on PS4, is that a flat no?
of course you can be a sellout, we know console streamers cant do overlays
i meant bot+tipping, sorry
you dont have any donation link @sudden swan
@atomic hollow At the moment, I'm just starting my adventure with your platform, which I like, but 100 MB, that's not enough, because you only need a few good quality pics or a few mp3 files and the memory is full. The minimum should be 500 MB or 1 GB.
the panel is not linked
@obsidian vigil most of our streamers get along with 100MB to be honest, you can use webm's and ogg files, no need to use a 20MB video file for an alert
it will lag it as well
once you reach 90, DM me and maybe I can help
It's linked now.
I completly forgot I hadn't changed that. sorry
money? i wish
And another question. When someone will watch my LIVE straight from my profile page in your domain, will Twitch dashboard panel recognize such visits on the meter or not?
of course
Question about using laptops as streaming PCs. I'm aware of the capture card needed, just wondering if the specs are viable. It's running an i7-5500U, 8gb RAM, and a gt940m, would it work out for me?
@silk phoenix are you thinking to use the laptop as a source to stream too from your console?
or play stream games on it?
it should work, how good just depends on which game
It's laptop to gaming px
Not console
I was hearing about ndi source
But I also heard it eats up bandwidth/bitrate harder and potentially more likely to desync than capture card to a PC
@vital wyvern
@silk phoenix yeah @gentle imp is speaking the truth right there. It won't be on a top notch preformence since it's a "gaming" laptop but most of the CPU usage will go to OBS. but i do recommend a capture card
aleast since your using the laptop as the streaming platform and your gaming pc for your game
Oh yeah definitely for the capture card then to reduce that possible delay
^
But thank you very much for the answer!
hey no problem, the SE community always takes care of it's family members 

how do i set up text to speech? cant find it anywhere
Alert box widget, select an alert to edit with the cogwheel, it will show as TTS settings or something
ty
Is there a reason i cant upload an image when making an overlay?
you can but sometimes ain't the most intuitive, select upload, choose file then scroll down and click the upload button if it's hidden
im clicking the upload button and the buttons reacting to me clicking but nothing else seem to be happening
im trying to change the background image
Make sure you're on Chrome.
the bottom right upload button? if it's the button on top right that ain't the right one
ok ill try chrome ๐
and yeh @gentle imp the bottom right one ๐ will try on chrome and get back to you
ahh, alright ๐
That will resolve the issue ๐


