helpdesk-twitch

[dense jackal]

@harsh sky can you send me and invite to your account? so I can check out your settings

[harsh sky]

i don't see the donations on my dashboard

[dense jackal]

I understand, can you send me a link to your account with full control from here https://streamelements.com/dashboard/account/channels ?

That way I can personally check all of your settings

[harsh sky]

sure i'll do that now

[dense jackal]

You can revoke it afterwe are done if you like

@harsh sky Tip moderation is enabled so you have to confirm or deny them https://streamelements.com/dashboard/activity

[harsh sky]

ahh i see, i didn't realize it did that

[dense jackal]

to fix it go here https://streamelements.com/dashboard/tipping/moderation and disable moderation you can still have profranity protection anti spam etc.

enable moderation just means accepting or denying

[harsh sky]

awesome, thanks for the help @dense jackal !

[dense jackal]

[stone spire]

Hey, I'm trying to make a custom request command. Essentially want it to whipser me with the users command parameter

Is there a variable for that?

[dense jackal]

I'm not sure that's possible. We can create a command that can whisper the user

[stone spire]

Or do you think it would be better suited with a store item?

[dense jackal]

but not whisper you

[stone spire]

ah...

[dense jackal]

a store would be a redeemable. Maybe they redeem a command with points and then they just tell you what they want and you can create it for them

[stone spire]

That might be better actually, cause redemptions will show up on that page, or the dashboard right?

[dense jackal]

dashboard and overlay

just make sure you add the store redemption widget to your overlay

[stone spire]

yeh I might have it on overlay not sure yet

is it possible to have a parameter for the item redemtion

like !redeem_item x

so e.g. !req song - title

[dense jackal]

Unfortunately no you would just have to make multiple store redemptions

Lemme check if that has been requested before

[stone spire]

like if the item iteself has a requirement

[dense jackal]

so you can change the command to be like !newcommand

to redeem it from the store

[stone spire]

ohh wait, I think it does work how I want

[dense jackal]

instead of !redeem command

[stone spire]

right

So it shows the redemption in dashboard just not the details

but it's on the redemptions page so that's cool

[dense jackal]

That can't specify in it but you can record a note

[stone spire]

So would I have to create a custom command and then rename it?

[dense jackal]

and that note would be saved in your redemption history

[stone spire]

https://gyazo.com/94a9d2b0aec5c1a3dea9988f782cfb26

[dense jackal]

I'm looking into a way to do this @stone spire

[stone spire]

Ok cool

Change the request command you mean?

redeem*

[dense jackal]

you can change redeem in the default command settings

command

[stone spire]

but It would still have to be !customredeem_command item

right?

[dense jackal]

but I believe there is also a way to type it so you can just do "!sreq" and it redeem the item

[stone spire]

ok cool

Well this works for now but let me know 😃

[dense jackal]

I'm 99% sure there is a way, but my mind is mush tonight I will dm you when I remember

[stone spire]

Sure np

[wheat egret]

Could I have some help with something? <@&382267076632379392>

[dense jackal]

whatsup @wheat egret 😄

[wheat egret]

I need some help with the tipping page.

[dense jackal]

What seems to be the issue

[wheat egret]

Could I direct message you the issue, with some screenshots?

[dense jackal]

sure if you like you can also give me full access by sending me a link from here https://streamelements.com/dashboard/account/channels

[native gust]

So i have my overlay set up along with my mediashare and song requests but my "Now playing" just keeps showing nothing even though i have music playing through the song request

[dense jackal]

Now playing, only currently shows songrequested music, plug.dj, and last.fm

[native gust]

ok i got it working ty ty

[dense jackal]

Youtube limits our api calls so we have to be careful with how much we get from them 😦

[stone spire]

If you deny a request do they points get refunded?

[dense jackal]

Yes

[stone spire]

cool

hmm

the item redemption on my overlay is showing the Item image, not the video on the overlay

I'll just set it on the store page I guess

Just a bit weird to have a gif

[dense jackal]

🤔 I don't believe videos work on store redemptions just gifs and pictures

[jaunty ermine]

Hello

[dense jackal]

@jaunty ermine whats the issue 😄

[jaunty ermine]

I cant get the Hype up to work right in OBS.. Not sure waht im doing wrong. I usally use Stream LAbs but i want the cool cup

[dense jackal]

what's not working?

Or are you asking specifcally how to set it up

[jaunty ermine]

I cant get the cup to show up. I wannna use Stream labels for my alerts , but want to use stream element for the Cheer cup

[dense jackal]

make sure your browser source looks like this

!multi

[nocturne pelican]

Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[dense jackal]

@jaunty ermine This should also help https://www.youtube.com/watch?v=DldAjALjpbY

[jaunty ermine]

Okay. So if someone Tips.. Stream labels will do the alert.. and Stream element will do the Tip Animation correct?

[dense jackal]

It really complicates things when you try using both haha, if you just add the cup all that will happen is a donation thingy will fall down into the cup.

on the StreamElements side

[jaunty ermine]

Got it thank you

[dense jackal]

[chrome anvil]

Question, is there something in Stream Elements that would make all alerts for mods to be turned off? My two mods hosted me, no alert....not 5 seconds later I got two more hosts that worked...Plus I had my mod get into his other account that was NOT a mod in my channel and the host alert worked....does the mod sword do something to host alerts?

[dense jackal]

@chrome anvil Do you have ground control or your activity feed open mid stream?

[chrome anvil]

Yep

It didn't even show up in the ground control

It's weird, it's only my mods alerts for hosts...everything else works LoL

[dense jackal]

Did you check host number requirement? Possibly 0 person hosts not going through because they need more people?

[chrome anvil]

I had two 0 hosts come in right behind them...plus he even tried his bot account, which would be 0 and it worked....the mods didn't work.

thats why i had him host with the bot account for his chat...and it alerted with 0 viewers....so it makes me believe it's something with Mod status

Sorry it took me a moment, I waas filling out paperwork for a job I am getting haha

[dense jackal]

🤔 Well I appreciate the bug report! I'll make note of this to our devs not sure why it wouldnt be working

[upper steeple]

i have added giveaway as an alias to the !ticket command for giveaways and it will not register when put in chat, only !ticket works

[dense jackal]

@upper steeple can I have control to check it out 🤔 https://streamelements.com/dashboard/account/channels

[upper steeple]

editor?

[dense jackal]

That should work

you can always revoke right after

[lunar furnace]

out of curiosity is stream elements going to do something like bebo/slobs/obs and such or are yall all ready and im missing it because i love the all in one utility just for setting up all my overlay stuff with yall

[dense jackal]

We love what obs and and xplsit have created with their incredibly dilligent and intelligent teams. We have no intention to take that away from them 😃

[lunar furnace]

ok thats kool i was just making sure i wasnt missing another awesome feature because im still fiddling with things and trying to optimize and set my stuff up so its rocking even more

one thing that im not sure why but the bot isnt auto spamming in my channel when im live. i may have found the fix for it but im not sure

[stone spire]

This might be more of an OBS question , but. Is there anyway to drop the audio of your other sources when something comes through the browser source?

[sonic juniper]

Hi. What do i have to do to get my channel into ChatStats?

[clever mango]

We're going to leave the broadcasting software development to OBS who are awesome at what they do but stay tuned for some very cool plans that are in the works

@lunar furnace

@stone spire I don't believe so. Discord.gg/obsproject can answer definitively

@sonic juniper it's normally automatic when you log in for the first time with SE. Is your page not working?

[sonic juniper]

When i'm in my Dashboards i cant change the settings (save them).

all buttons are reset and no numbers

i tried it weeks ago, when the "old" version was still live

i'm using the leaderboard extension for twitch and really want to use the chatters option that comes with it

[clever mango]

The chat stats settings are being worked on and should be configurable again soon. Message me your twitch channel name please and I'll look into it today.

[sonic juniper]

It's darkcrab as well

[lunar furnace]

@clever mango my bot doesnt spam my channel when im streaming is there some setting that i may not have set for it to do that

[sonic juniper]

But thank you for looking into it

[clever mango]

Please DM it to me so I remember :)

[lunar furnace]

i just set up the ground control and did the custom bot name is that where i needed to set it up to do that

[sonic juniper]

I have another Question regarding Chat Filters. I don't understand how/where to activate Custom Messages.

For example after posting links, the user gets a timeout and the bot should write a custom message.

[clever mango]

@lunar furnace make sure in GC that you get the oauth token for the BOT account. This requires you to log into twitch before generating the token

[lunar furnace]

kk

[clever mango]

Then a restart of the program usually helps

[lunar furnace]

and that will allow for the bot spam stuff

[clever mango]

Custom message is added in the field within each spam filter

Go into the settings for each one to set the message and then save

Bot spam stuff? @lunar furnace

[lunar furnace]

im trying to think of how to explain it lol

where it advertises like the bot game commands and the follow me promotion stuff

[sonic juniper]

Ok thank you @clever mango . I was a bit confused due to the "Timeout message when custom message is enabled" and thought i have to enable them somewhere else.

[clever mango]

Timers maybe? It's just a rename so the bot works the same

[lunar furnace]

like he has in his chat

mine dont do that

i had to find a video LOL that would show it

it may just be because i didnt have the 0auth in it

[sonic juniper]

Sorry to bother you @clever mango , but you're doing a good job. 😄 Is there an option to translate the messages into a different language?

Sorry, i mean default commands.

[clever mango]

Coming soon

[sonic juniper]

Ok. 😃

[clever mango]

Those are timers @lunar furnace

[lunar furnace]

ok where do i find them because there is so much that i probably still dont have set up LOL

[sonic juniper]

@lunar furnace one thing i did wrong with timers, they only activate after X Chat messages in 5 minutes. In case you have a small channel like mine, you have to lower that number. 😃

[clever mango]

Below chat commands and spam filters

[lunar furnace]

ah ok i didnt even think of that existing LOL

and being where they had to be put in LOL

[sonic juniper]

One last question (i think ^^): When i want to make a user to a Regular (and allow them to post links), is there a chat command for it? Is it !level? Can you give me an example how i would type that? !level username 300?

[lunar furnace]

i went in to user management and did mine manually

[clever mango]

Yes @sonic juniper

[sonic juniper]

ok thanks a lot for your help. have a wonderful day/night and i hope you can find a solution for my chatstats problem. One of the many reasons i switched to SE. 😃 Much appreciated.

[soft pelican]

error updating modules??? I can not change a data in "Chat alerts" I always get the message: error updating modules

[native crystal]

Hey, I've probably imported a few times donation from streamlabs and tripled them in streamelements. Can do something about it in addition to manual deletion? Will it work if I delete all and import again?

[sonic juniper]

"The chat stats settings are being worked on and should be configurable again soon." @soft pelican

ah sorry, i read chat stats instead of chat alerts

[soft pelican]

It's fine, thanks. I hope that we can change the data, since it does not allow saving changes for the time being. If it is tedious to be explaining a data to each follower for not being able to change it in the alerts. Thank you very much for the help.

[mental thicket]

Uh streamelements isnt picking up autohosts

[tight harness]

@mental thicket do you have the activity feed open?

[mental thicket]

didnt have the dashboard (website) up at the time no. That the reason?

cause its picked up follows before when i know i didnt have it up

on the dashboard that is not the alert

[tight harness]

Yes, you need the activity feed open for host alerts specifically to register

[mental thicket]

ok good to know thanks for the help 😄

[tight harness]

No problem 😃

[lament blade]

I had Media share problems yesterday...
My settings say auto show & only when a donation comes up... The donation amount was ways above the minimum...

=> the video didn't show up by itself (=had to do myself)
=> after the video, ground controls music was silent and the video was stuck (just a picture of the thumbnail of think)

[tight harness]

Interesting, I don't believe we've had other people with this problem 🤔

Could be wrong, I'll pass it on

[lament blade]

Well I had to request a song and skip to it; hide media share, show media share and hide again, just to fix it

Was the 60 euros worth but still xd

[tight harness]

I've passed it on

[lament blade]

Thanks

[tight harness]

No problem

[split wedge]

Hello I got a question about tipping through Stream Elements. Is there any way to have it show up on stream without my approval? Or do I have to disable moderation? I just want any bad words modded but I don't want to have to approve every donation so they show up.

[lament blade]

https://streamelements.com/dashboard/tipping/moderation turn it off

[tight harness]

@split wedge untick "Enable Moderation", the other settings are separate

They will still work without this option ticked 😃

[obsidian bane]

Something hard and hot dog like?

[tight harness]

Huh?

[obsidian bane]

xD

[vapid badge]

Hey guys, quick question, would you happen to know how I could delay a gif playing ?

I've got this stream icon that appears then disappears, and instead of the gif looping every 5 secondes, I'd like to tell my overlay to wait and play the gif again every ten minutes.

Is that possible ?

[tight harness]

I don't believe there's any way to do that currently

[vapid badge]

Ah, so I just have to make my gif 15 minutes long, with 10 seconds on screen ?

[tight harness]

I know we have an image rotator widget which can have a delay set, maybe that'll work 🤔

[vapid badge]

Oooh let me check that out

Oh yeah ! Good call, just what I needed !

Thanks a lot @tight harness

[tight harness]

No problem 😄

[obsidian bane]

Something hard and hot dog like? where can i buy one ?

[tight harness]

Is this a meme that i'm missing?

[obsidian bane]

Nah

[winter zenith]

So... what is it about?

[obsidian bane]

Or it is just a not well known one xD

[winter zenith]

If you don‘t need help with something pls share your memes and jokes in #general-chat or #welcome @obsidian bane

[obsidian bane]

Srr xD

[winter zenith]

Its ok now you know

[lament blade]

media share question

is the played song getting skipped or will it ifnish and then go to $mediashare ?

[lucid crag]

@serene granite @pearl light @turbid reef @analog sail Im just setting up stream elements after a name change and long period of inactivity, and the bot doesn't seem to be working. Possibly because the name hasn't updated in streamelements do you guys know any solution to this?

[tight harness]

@lament blade Only ever had it happen once, can't quite remember 🤔 I think it should technically wait

@lucid crag Click on Part Channel on the dashboard if that shows, then log out of the website, log back in, then click on Join Channel on the dashboard

[lucid crag]

ok i will give that a go 😄

yeah that fixed it thank you @tight harness

[tight harness]

No problem 😃

[dapper apex]

Is there any way i can test the media share widget?

[shrewd python]

can someone help me

[dapper apex]

I'm thinking about using it in IRL streams (mobile)

[shrewd python]

i went live for 5 mins and it didn't show up as live on streamelements

[tight harness]

It takes some time for the Twitch API to update that info

5 minutes really isn't a long time

[split wedge]

@tight harness thank you! I will make those changes :3

[tight harness]

😃

[dapper apex]

Just tested media share on my phone... Bitstream does not play the video, only the music and the time remaining. So that's actually perfect 😃

[lament blade]

Nice c:

[lean elm]

Hello

I am need of help!

[lament blade]

Hey, what's up?

[lean elm]

using streamelements overlays drops my FPS in games to half. Kindly help

[lament blade]

Do you have shutdown source when not visible ticket under the browser source properties?

[lean elm]

No

[lament blade]

Try to see if it gets better once you tick it

[lean elm]

should i do that?

[lament blade]

Yes

[lean elm]

checking

[tight harness]

You should do that for every browser source

Otherwise they stay open and use up resources unnecessarily

On top of that if you don't have it ticked it can also cause other issues like multiple alerts going off at once

[lean elm]

Ok i have gained about 20fps

[tight harness]

[lament blade]

Is the fps drop still an issue?

[lean elm]

Ok, Fps with out Overlay: 105,
With overlay: 45

[dapper apex]

Is there any way to do a test with media share. Like Tip + TTS message + video and how it works. Want to know if the TTS doesn't go at the same time as media share lol.

[tight harness]

Donate > refund? 🤔

[dapper apex]

Yeah let's make some money for paypal lol. No it's okay i'll do that was just wondering if theres some test alert option for media share.

Did you guys tested this btw?

[lean elm]

Kindly help

[tight harness]

You asked how to test it with tipping, that's the current way to test it with tipping

You can click on Show Video On Overlay, but that works with any requested video, it doesn't test it with tipping

[lean elm]

Any help to my situation?

[winter zenith]

@lean elm do you have a hype cup?

[dapper apex]

I'm gonna test it right now. But do you have any idea if the combination of TTS + Media share is tested by SE at all?

[tight harness]

@dapper apex In general when you test an alert such as a tip it tests TTS already

[rustic hamlet]

is it possible to make the bot say when you get auto hosted?

[tight harness]

As long as TTS is enabled in TTS Settings for that alert

[winter zenith]

@rustic hamlet dont think so :/

[dapper apex]

What i mean is like, will the media share wait untill TTS is finished talking so it won't be a mess @tight harness

[rustic hamlet]

ahh lame.. for some reason i dont see it anymore

[winter zenith]

You get alerts if someone hosts you or raids

But not if you start streaming and get auto hostd I think

[tight harness]

@dapper apex Personally can't remember, only ever had it happen once when we were testing it in December

[lean elm]

@winter zenith no

[rustic hamlet]

like when people auto host. I used to get notified (not on alerts but in chat) when i got auto hosted, and it dosnt do it anymore

[winter zenith]

Sorry, but what overlay are you using? Selfmade or a super theme? 😃 @lean elm

[dapper apex]

The message "user is now auto hosting you for up to ... viewers" is from twitch. Not bot related @rustic hamlet

[lean elm]

Selfmade @winter zenith

very basic like alert box and store redemption @winter zenith

[winter zenith]

Not more just that?

Mo animated overlays?

[lean elm]

none

[dapper apex]

Damnit, i can't tip to my own paypal FailFish

Is there any way you can ask a dev or something. Just need to know if the media starts playing after the tts stopped talking. Can't really test it now as i only have 1 paypal account lol

[pine hemlock]

Tip without logging in

[dapper apex]

Paypal is giving me the error i am logging into the account who has to receive the tip @pine hemlock

[lament blade]

Do you use the kappagen widget? @lean elm

[pine hemlock]

@dapper apex log out of PayPal. Go to your tip page, there's an option to tip without logging in but you have to use a card

[lean elm]

@lament blade yes

[pine hemlock]

If not, maybe a dev can chime in

I'm at work sorry I can't test

[dapper apex]

Yeah well. It's not so common in Holland to have a creditcard. Kinda hard to get one tbh @pine hemlock

[lament blade]

How much do you use it? Can you maybe try to disable "use entire screen for emotes" and instead just resize the box?

And see if that helps at all

[lean elm]

Tried that. Didnt help

wait removing completely

[tight harness]

So it seems to be KappaGen in general dropping your frames?

[lean elm]

@lament blade Done, but same. No effect.

[lament blade]

You only have one browser source in the scene?

[lean elm]

yes

only streamelements overlay

[lament blade]

What are your pc specs?

[lean elm]

i7-7700, 1070ti, 16GB RAM, 250 GB SSD

@lament blade

[lament blade]

o.O what version of OBS are you using?

[proud pumice]

exactly same specs as my PC 😄 (+HDD)

no fps drops on my streams with overlay

so i wonder what might cause it 😮

all drivers are updated on the PC?

most updated OBS version?

[dense jackal]

Don’t use Lanzcos scaling, make sure process priority is highest, keep bitrate around 3000, and make sure you use NVENC

[lean elm]

@lament blade latest updated

@proud pumice Everything is updated.

@dense jackal Tried another websource for overlays. works flawless there.

[proud pumice]

what sort of websource worked flawless?

[lean elm]

Player.me

[proud pumice]

pm me your overlay, lets see if this specific url is bugged

DM it, dont post it here :>

also, how many scenes do you have on your OBS, all browsersource marked as 'Shutdown when inactive"?

@lean elm

common Robin work with me here :X

[lean elm]

@proud pumice Only 1 set to shutdown

[lament blade]

You should do that to all your browser sources

[lean elm]

i have only 1

[lament blade]

oh

[proud pumice]

dm me the URL for that overlay

i'll try it on my PC, since we have similar ones

it might help seeing whats the issue

[lean elm]

ok

@proud pumice sent

using it for dota

[proud pumice]

its in my obs

200mb of RAM, 4% memory

i dont see any animated materials on it

[lean elm]

none

[proud pumice]

is it just the activity feed and alertbox?

its taking close to nothing on my PC
https://i.imgur.com/jh4xJSF.png

less than 2% CPU actually

the moment you load it your fps drops?

[lean elm]

it has: Alertbox, kappagen, giveaway, store redemption, contest and event widget

[proud pumice]

or only when you go live on twitch?

[lean elm]

the moment i load it

the fps drops

[proud pumice]

🤔 what might it be

[lean elm]

clueless man

[proud pumice]

ok lets try a few things

1. you cleared cache of that source and it didnt work?

[lean elm]

i tried one time using animated lama on vanilla fortnite game capture

same drop happened there too

[proud pumice]

2. have you tried recreating it as a brand new overlay and copy widgets over?

[lean elm]

brand new

[proud pumice]

3. if both fail it sounds like there's a driver issue thats causing performance issues on your PC every time it needs to handle with our sources

because our identical hardware

[dense jackal]

@lean elm can you send me screenshots of your obs settings?

[proud pumice]

it can be drivers difference

[lean elm]

which section?

[proud pumice]

@dense jackal he doesnt have to go live for it to lag him, even when he loads it into OBS it lags him

@lean elm here's a test, close OBS and open that browser URL in your chrome

does it still lag you?

[lean elm]

lemme try

that

[proud pumice]

lets identify if its OBS related or browser related

[dense jackal]

fair enough

[proud pumice]

[runic sigil]

@lament blade está por aí?

[lament blade]

Estou sim

[runic sigil]

então, menina, já faz semanas que não consigo fazer funcionar o alerta de host por nada nesse mundo.

[lament blade]

Você tem o ground control ou o historico de atitidades aberto durante a stream?

[runic sigil]

não

[lament blade]

Então é isso, você tem que ter um deles aberto para ter a notificação

[proud pumice]

historico de atitidades!

[lament blade]

ops

atividades*

[tight harness]

[lean elm]

@proud pumice Overlay in Browser has no problems on fps

[proud pumice]

hooray! progress

now we know its either your OBS installation or your OBS settings

[lament blade]

Você tem que ter um desses aberto
https://streamelements.com/dashboard
https://streamelements.com/dashboard/activity
https://streamelements.com/groundcontrol
Eu prefiro ter o último, mas aí é com você @runic sigil

[proud pumice]

@lean elm seeing its OBS related i suggest you now send @dense jackal your OBS settings snapshot so we could try and identify where its gone wrong. its also possible that the installation of OBS didnt interact with your PC correctly and reinstalling might solve it.

[lean elm]

ok

@dense jackal what span do you need from me?

Can obs itslef cause FPS drops?

[proud pumice]

obs settings can cause game captures and browsersource to be faulty when analyzed therefore cause insane amount of usage on the CPU and then cause FPS drops

so, yes.

[lean elm]

So created a fresh scene
with only Game capture and i am getting 100+ gps

[dense jackal]

the video settings, advanced settings, and encoding settings

obs can have a scuffed install and sometimes needs a fresh one

[lean elm]

So here is my test:
Only Game capture: 110 FPS
Game capture with SE Overlay: 70 FPS

i'll send the pics

[proud pumice]

we've already found its not the SE overlay thats causing the difference because in chrome it doesnt lower FPS

so its something obs my dude

[lean elm]

i have dont some maintenance, shud down extra browser cources

gained about 20 fps

[zinc wasp]

uh, so the glitch i had on OBS with Stream Elements happened again where It's not loading everything onto OBS. I did what i was told last time, but It's not working and I don't know what to do...

[winter zenith]

Sorry I am new to your case, did you clean the cache?

And what exactly didn‘t load? @zinc wasp

[lament blade]

Did you right click the browser source --- properties --- refresh cache of current page? @zinc wasp

[zinc wasp]

I refreshed the cache

And it didn’t work

[winter zenith]

And what isn't loading?

[zinc wasp]

And how does one clean it

And I have no idea

It’s only showing like 1/4 of it again

From like top left fourth

[winter zenith]

oh on what did you set your resolution in the browser source?

is it 1920x1080 ?

[zinc wasp]

Yes

With 30 fps

[winter zenith]

could you screenshot it for me? 🙈

how your obs looks with the croped layout?

[zinc wasp]

This is just the interface

[winter zenith]

hmm and in your overlay editor its also a 1920x1080 resolution?

[zinc wasp]

And I was too lazy to snipping tool it

Yea

It was working fine for a bit

It just broke now

[winter zenith]

could you DM me the Overlay link?

fixed his problem in the DM's

his Overlay was set to 720p instead of 1080P

[sonic juniper]

Hi, could someone look into my ChatStats?

[winter zenith]

what do you mean exactly?

[sonic juniper]

Cannot find my channel, it will record no chatters.

[winter zenith]

is your StreamElements Bot in you chat?

[sonic juniper]

yes

[lament blade]

Please dont self advertise, we have the #402919550066229250 channel for that @regal remnant

[winter zenith]

try getting the bot out of the channel and back in?

did you try that?

[sonic juniper]

yeah once i believe yesterday

[winter zenith]

ok but what exactly doesn't work?

I am on your Twitch page right now and the SE leaderboard is activ

[sonic juniper]

yes leaderboard is working fine, but no chatters, 0 total messages etc.

when i look up a twitch user my channel will not be displayed

[lament blade]

He means this https://streamelements.com/dashboard/chatstats i belive

https://stats.streamelements.com/c/darkcrab It does say 0 messages

[sonic juniper]

https://stats.streamelements.com/c/darkcrab

[lament blade]

Let me mess around with mine

[tight harness]

No viewers show in your viewer list

I believe this has everything to do with it

[winter zenith]

did it work at any point?

[tight harness]

If there's no viewers then the bot isn't in there, which means it's not keeping track of anything

[lament blade]

Yes, might be, i have all my settings on nothing and it still shows up

[sonic juniper]

i'm using SE for some weeks now, SE Bot is posting timers etc.

no it didn't @winter zenith

[tight harness]

Blank

[lament blade]

Even though we just typed on your chat, viewer list is still blank. What

[winter zenith]

its wierd

[sonic juniper]

it is tracking the viewing time of my viewers, but not the chat messages

so bot should be there, or?

[tight harness]

Yes

[dense jackal]

twitch viewer list was bad yesterday possibly again today?

[lament blade]

Yes, it should show you, the bot, and everybody else in the chat that has a twitch account

[tight harness]

You might take some time to show, but the bot should be in there already

[sonic juniper]

like i said, i am using the leaderboard for some weeks now 😦

last time i asked was one day before you updated the chat stats page

[winter zenith]

the bot is there but default commands like !ping and !tip dont work also...

do you have everything disabled except timers?

[sonic juniper]

chatstats, commands, followage is working for example

[winter zenith]

true

[paper ferry]

quick question. Any idea if the bot will come to Mixer in near future? I know streamers on Mixer that have a limited amounts of bots to choose from.

[winter zenith]

it will come eventually after Youtube is finished

[paper ferry]

SE is the best bot and I would love to see it expand to all streaming avenues

[winter zenith]

it will come eventually

[sonic juniper]

before the chatstats update (website), when i clicked "login" or something, it would just redirect me to my chatstats page and nothing happened

my channel is not too small or something like that?

[winter zenith]

no it should be fine

I am a small streamer myself https://stats.streamelements.com/c/kiwaplay

works for me just fine...

[lament blade]

I believe it's a problem with Twitch atm

[sonic juniper]

but for weeks? 😦

[lament blade]

Because i should be able to see your viewers on your chat

[sonic juniper]

right now i'm seeing my viewer list

[winter zenith]

me too, me and Alice are in there

[lament blade]

Now i see it too

[untold turtle]

hey everyone does stream elements do a bit boss widget

[winter zenith]

^ Its on the Ideas Board

[untold turtle]

ahhh ok no worries

[winter zenith]

https://streamelements.helprace.com/i182-stream-elements-bit-boss-battle

[sonic juniper]

the Leaderboard + Chatters option in the extension was the main reason for me to switch to SE, thats why i would really like to have it work for me. and since i waited about 2 weeks now since the chatstats update i wanted to ask again.

[untold turtle]

kl ill have a look at that later @winter zenith thanks very much

[dense jackal]

@paper ferry right now we are focused on youtube very soon ™ then mixer 😄

[lament blade]

I'm not sure now then why that is happening to you, i'll inform other people about your issue and i'll let you know when we find out what the problem is. @sonic juniper

[sonic juniper]

ok thank you

I'll try to stay patient 😄

[tight harness]

😄

[lament blade]

Thank you!

[winter zenith]

[sonic juniper]

Nah, thank you for the support. It's free, i can't complain.

[winter zenith]

I am sure it will get fixed for you!

[lament blade]

Hah sorry for the inconvenience

But we will try to figure it out

[dapper apex]

Wellll i think i can forget about the whole media share and song requests with the new twitch tos

[winter zenith]

why?

[lament blade]

What rule specifically?

[dapper apex]

About music and copyrights

[lament blade]

Where is that? o.O

[winter zenith]

^

[dapper apex]

hold on

[lament blade]

This? "Live Music Performance & Creation: Music content should focus on live creation and performance of original music. You may also stream a live performance of a "cover" song (i.e., a song written by someone else) so long as it does not incorporate recorded musical or other audio elements created or owned by someone else (e.g., the instrumental track of someone else's recording)."

[dapper apex]

exactly yeah

[lament blade]

I feel like that applies if you are doing a music stream

[reef bronze]

Hey i want to add a cooldown to a command through twitch chat how could i do this?

[lament blade]

Let me be sure

[winter zenith]

@reef bronze in your command ediotr

[reef bronze]

im trying to do it through chat, or is there no way i can?

[dapper apex]

So if i play an instrumental with my own singing/guitar it is not allowed. But if i play the original song it is allowed... That doesnt make sense

[winter zenith]

for the specific command you want a user cooldown or global cooldown just open up the advanced options

@reef bronze i dont think you can do this through chat

[reef bronze]

oh ok

ill have to ask the streamer to mod me on his stream elements

[winter zenith]

yes!

[lament blade]

Yea i believe this rule is towards people who stream music, like singing, because that would be what your stream is about. If you are streaming a game and some music is playing in the background, the music is not the focus of the stream

[winter zenith]

that would be the easiest also for the future

[lament blade]

i'm checking though, second

[winter zenith]

I agree with alice. Would be new to me that Background music is a problem now.

[lament blade]

Like this https://www.twitch.tv/directory/game/Music

I don't think twitch wants people to stream other people's content

Making it the focus of the stream

[winter zenith]

yeah if you just stream a new pop Album without talking/game/ cam or something its not ok

[dapper apex]

Ahh like that. I thought no copyrighted music was allowed at all

[reef bronze]

how do i get modded on someones stream elements?

[winter zenith]

But if some one songrequests a pop song while You are playing and talking over it it should be fine

@reef bronze the streamer has to go on his Streamelements dashboard

and send you an invite link

[lament blade]

But if you are playing a game and it's just for a quick donation, i don't think it's a problem

You can play copyrighted songs, but twitch mutes it

[reef bronze]

where is this invite button specifically

[winter zenith]

https://gyazo.com/2007af30e279b3a8a53e00676ff9beb1

https://streamelements.com/dashboard/account/channels

[lament blade]

For example, my main game is a rhythm game, if twitch doesn't allow ANY copyrighted song, then that means everyone who plays rhythm games can't stream anymore

[reef bronze]

thanks

[lament blade]

So i think you are fine 😄

[dapper apex]

Yeah twitch mutes it in the video. I know... Just thought with this the background music should be copyright free too hehe

[lament blade]

😄

[dapper apex]

Still bad news for creative streamers. Like singers who cover others songs... 😦

[winter zenith]

if they play guitar it should be fine

[lament blade]

No, they can still do that

"You may also stream a live performance of a "cover" song (i.e., a song written by someone else) so long as it does not incorporate recorded musical or other audio elements created or owned by someone else "

[cedar siren]

"so everytime i try and use this it dosent show everything like the sub count my name etc and im putting in my resolution and its still not working" does anyone know how to fix this problem? someone is asking me this.

[lament blade]

So their overlay is being cropped when they put it on OBS?

[dense jackal]

!multi

[nocturne pelican]

Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[dense jackal]

@cedar siren make sure their obs looks like this^

[cedar siren]

well do, well at least try trying to send him messages threw youtube

[lament blade]

If they are using one of our premade themes, make sure it's in 1080p on the browser as well

i changed my twitch name but it hasnt updated on streamelements

what do

Did you log out and back in on the website?

[winter zenith]

logout of SE

and log back in

[lament blade]

okie dokie

yay

[winter zenith]

[lament blade]

Glad to know we could solve your issue 😄

11/10 windows tech support

where do i send you my credit card details?

[winter zenith]

pls dont!

[lament blade]

also question, how can i get music to show up in an overlay as currently playing?

[winter zenith]

with a widget but it only suports Last.FM I think 🤔

[lament blade]

I'm the Queen of England, i need a bank to deposit money to, i'll give you 9 mil if you give me 10k first <-- Best scam

You can add that to your overlay as a widget

But it will only show requested songs and not your back up playlist

gotcha

[strong apex]

I'm trying to add a new item to the store, but every time I attempt to I get a generic "Something Went Wrong..." error.

[lament blade]

Are you using chrome?

[strong apex]

Yes

Also, if I set item quantity to 1, that means 1 per person, right?

[lament blade]

No

That means in total

[strong apex]

Ohhh, how do I set it to 1 per person?

[lament blade]

Is it a stream perk?

[strong apex]

Yes

[lament blade]

Seems like that option is only for access-code, but you can set a really long user cooldown

[strong apex]

Alright, that should work.

[lament blade]

Could you send a screenshot of the item settings?

Of this

Ok i used same amount as you

Worked for me.... uh can you try making it with without uploading an image, and sound? @strong apex

[strong apex]

Done, got the same error

Hang on, let me try doing it without the requirement

[lament blade]

Good idea 😄

[strong apex]

There we go, taking out the requirement let me upload it. Is there something wrong with requirements?

[lament blade]

Can you send me a screenshot of it?

[tight harness]

Which item is this for?

I'm having a look at your account now

[strong apex]

I just added the requirement after making the item, that worked fine

So now ti's working perfect, but trying to add in the requirement while making the original item resulted in an error.

[lament blade]

hm...

[tight harness]

And you didn't put in any special characters, too long of a message, blank field? Nothing out of the ordinary basically

[strong apex]

I wonder if it was too long a message? It was a long requirement at first, but there isn't any "max characters" counter.

Let me try one other thing...

[lament blade]

That could be why, what was the message?

[strong apex]

The message was like "Put the name you wnat here, or if you want it to remain a mystery, please write MYSTERY and PM me instead. Nothing offensive, ntohing political, and no members of chat please"

[tight harness]

Normally if something doesn't save it's down to one of those things

So it's very possible

[lament blade]

I'll try to create an item with that message

yep

"something went wrong"

Too long 😄

[tight harness]

Yup, that'll be it 😄

[strong apex]

Aha! That does make sense

Cool, thanks for the help!

[tight harness]

No problem

[lament blade]

what if my recent followers name is too big to fit in the box?

You can make it scroll

how?

[tight harness]

You mean the text widgets on the overlay? Stretch the box or tick scrolling in text settings

[lament blade]

fixed

thanks

[tight harness]

No problem

[lament blade]

Np

[runic sigil]

@lament blade eu vi ali sua resposta, porque todos os outros funcionam exceto o host?

[lament blade]

Oi, por causa da Twitch

Twitch não nos informa de nenhuma outra maneira.

[indigo bone]

Anyway to just set alerts for all overlays ?

[winter zenith]

you mean the same alert box?

you can dublicate the alert box you set up into other overlays

so you dont have to set it up in every overlay again

[lament blade]

I was wondering how to add a custom bits cup. I have created a png with transperancy but need to add the wireframe and add it to the overlay.

[winter zenith]

I am also intrested in that!

[dense jackal]

@lament blade Not available yet but something we are looking into 😄

[lament blade]

uhh no...spent an hour making the png...

[winter zenith]

But latte motte showed me selfmade HypeCups 😮

[runic sigil]

@lament blade me tira outra duvida?? rs é que não entendi como funciona os ganhos de quem aposta no contests

[lament blade]

ganhos?

[tight harness]

@indigo bone Easy way to do that is to have an overlay just for the alert box and put it on top of all of your overlays

[winter zenith]

^also true

[dense jackal]

@winter zenith They are details added to the cup. You can't upload your own.

[tight harness]

Doing what Kiwa said is better though 😄

[winter zenith]

Everything is better if you do as I say

[tight harness]

Well, it's less CPU usage to have 1 overlay instead of 2 😃

[winter zenith]

yes

[lost ridge]

just wondering if i can pick people's brains.....when i change scenes in OBS, my SE overlay takes about 3-4 seconds to load. Is there a way i can overcome this?

[winter zenith]

not familiar with OBS

[slim cairn]

In OBS studio there's a feature called "Studio Mode"

This allows you to load two scenes at once

[winter zenith]

but I think you can open studio mode on it

[slim cairn]

and easily change in between

[winter zenith]

yeah, what megaline said

[lost ridge]

i use a stream desk, and OBS in studio mode doesn't pre-load the scene -- but just thought, i could put a little video to play and hide after it's done, sorry for bothering you all

[winter zenith]

dont be sorry we are here to help

[dense jackal]

@lost ridge we are working on stream deck integration 😄

[lost ridge]

Stream Deck integration would be great

[winter zenith]

would be really awesome!

would also be awesome having a stream deck

[rustic merlin]

My chat command links are not working when i create them. For example if I make a command !twitter and put my link as a response and save it, I type in my chat !twitter it use to show my twitter handle. Now it shows as *** instead. Any idea how I can fix this?

[winter zenith]

is your bot a Mod?

[pine hemlock]

Sounds like you have delete hyperlinks enabled on your twitch settings, and the bot is not modded

[winter zenith]

^

[rustic merlin]

Ill look into that thank you

[winter zenith]

if it is moded and twitch deleting hyperlinks is disabled come back and we will try to help you 😄

[tight harness]

@rustic merlin I'm guessing that was it?

[rustic merlin]

Thank you guys, I made streamelements a mod in my channel and its working now. Thank you so much guys.

[tight harness]

Awesome!

[winter zenith]

[clear dirge]

Hello

[glass mauve]

Anyone here?

[dense jackal]

Whatsup @glass mauve ?

[glass mauve]

I'm having some issues with the contest/betting system

[dense jackal]

what's wrong?

[glass mauve]

When someone is betting like 100. They don't get some extra. They just get the 100 back? Did I do something wrong or is it just how it works

[dense jackal]

If they lose the bet then they lose their points, those who did bet should get a portion of the pool

[glass mauve]

If I get the correctly then there has to be someone who bets on losing or winning for the prize pool to give them some extra? If two betted 100 on "win" and 1 betted 100 on "loss" and "win" was the answer then the "loss" portion will split up and give the two guys 50 each?

[lament blade]

Hi

O_O my chat was scrolled up oops

[dense jackal]

If they each bet 100 and one loses and one wins, the winner should recieve 100

If there is a total of 200 bet and two win and 1000 lose. Each winner gets 100

[glass mauve]

Yeah. I get it now. So there has to one on each option. In this case "loss" and "win" for it to give extra

[dense jackal]

yes

[lost ridge]

got a query that popped up on stream....the slots game, i set it to 100% chance and people were still losing, i've got 3 emotes and even pushed it to 200% and they were still losing, any thoughts?

[winter zenith]

no one won?

ever?

!slots

[nocturne pelican]

The slider increases the payout if you manage to win
Less than 100 on the slider means people will not win money over time using the slot machine. 80-100 is a good range
less emotes = higher win chance
its like 5 emotes = 3%, 4 emotes = 7%, 3 = 12%
actual formula : n / n^3
n = number of emotes

[lament blade]

how can i get the songrequests audio to show up on my overlay?

[winter zenith]

I have mine set up the exact same way as you did

and people are winning to much

@lament blade do you have ground controll open?

[lament blade]

huh

[winter zenith]

the StreamElements App

[lament blade]

there is an app?

[winter zenith]

https://streamelements.com/groundcontrol

[lament blade]

im on the browser

downloading

[winter zenith]

you can download this app or have the Songrequest tap open while streaming

I think the Ground Controll app is better

[lament blade]

well ill use the app

[winter zenith]

beware that your Anti Virus program could block this app, as it takes Microsoft AGES to verify it

[lament blade]

anti virus

lol

[winter zenith]

but let me asure you its 101% save

also in the app you can check the activity feed and manage the songrequests better

[lament blade]

ok now what?

[winter zenith]

so you have it opend up?

[lament blade]

yup

[winter zenith]

and people song requested something?

[lament blade]

do they need to be requested? i have a youtube playlist for now to test audio levels and stuff

im not live right now

[winter zenith]

oh I see, yeah you can use a back up playlist

or type into your chat !sr youtubelink

to test it out

[lament blade]

yeah i have it set up, my question is though how can i have the audio actually come on stream?

[winter zenith]

it will now

[lament blade]

i see.

[winter zenith]

if you keep ground controll open it will apear on stream

just make a test recording localy

[lament blade]

now another thing, how can i have the song name appear on my overlay?

[winter zenith]

while a song is playing in the songrequest

there is a widget in the overlay manager

[winter zenith]

but it can only show requested songs for now

[lament blade]

ah

gotcha

[winter zenith]

not from the back up playlist

[lament blade]

devspls

[winter zenith]

they are on it

but Youtube implementing is first you know?

[lament blade]

yeah

thanks again

[winter zenith]

no problem!

[lost ridge]

@winter zenith they do win, but I wanted people to always win for a little bit, get them to keep playing, but they won and lost even at 100%

[winter zenith]

its not possible to win every time

you would have to use only one emote

and put it to 200

but where is the fun in that?

My gamble like crazy

you can also type in how much you want to put into the slots

so if they type !Slots 200 they put in 200 and if they win they get 400

[tight harness]

The only way to have people win every time at slots is to have 1 emote

The % is the win payout amount, not the chance of winning

[winter zenith]

one of my viewers did that with all his points... and has now 10000 he will never put to good use

^

[lost ridge]

oh, ok, thank you

[wooden mango]

Hey folks! I have a question with using OBS Studio and alerts. So i currently have one of the super themes set up, and I have it set up so the browser source (my overlay) is supposed to shut down if it is not visible. So when I have one scene active and another queued up, if I get an alert both of them will play and I get that annoying doubling of sound. Is there something I'm missing?

[tight harness]

No problem

[winter zenith]

did you tick the "hide if not visiable" on every browser source in every layer?

@wooden mango ?

[wooden mango]

Yeah I did

First thing I did haha

[winter zenith]

and its still doubled?

[desert dome]

can i like test my follows?

or tips

if so how

[wooden mango]

Yeah it is.

@desert dome when youre working on your overlay theres a little button on the bottom left

[tight harness]

Blue circle with a bell icon in it 😃

[desert dome]

thank you

[tight harness]

[elfin frigate]

I got dontations and they didn't show on stream. Ugh what is going on now?

[tight harness]

I'll have a look if it's anything on our end

[wooden mango]

My hosts dont work 🤷🏽 I just stopped caring and give a super good shoutout

[tight harness]

You have Enable Moderation ticked here: https://streamelements.com/dashboard/tipping/moderation @elfin frigate

[elfin frigate]

Thank you. I had 3 and none of them showed up sigh

[tight harness]

If you have that ticked then you're saying that you want your tips to be approved before they display

All of them are pending here: https://streamelements.com/dashboard/activity/moderation

[winter zenith]

@wooden mango do you have your ground controlle opened when you got hosted?

aka the activity feed

pls dont stop caring bc we do care

[elfin frigate]

Ohhh I see!

[wooden mango]

@winter zenith I havent for a while since I started using SLOBS, but I'm going back to Studio today.

[elfin frigate]

@tight harness thank you ❤

[tight harness]

No problem

[elfin frigate]

@wooden mango I had the same problem yesterday lol

but my dashboard was open

[winter zenith]

you need to have either the activity feed open

or ground controlles for hosts to show up

[wooden mango]

really? so it doesnt matter if the alerts are up it needs to have ground control?

[elfin frigate]

yeah what's ground control lol

[winter zenith]

https://streamelements.com/groundcontrol

the App from streamElements

[tight harness]

You need either Ground Control (our desktop app), the dashboard page or the activity feed page open

[winter zenith]

Its a songrequest manager and activity feed in one

[tight harness]

Only for host alerts

[elfin frigate]

ahh I see. I had the sahboard page open though

dashboard*

[wooden mango]

Thats an odd quirk

[tight harness]

But Ground Control comes with a bunch of different things too 😃

[wooden mango]

GC is dope tho

[elfin frigate]

hmm

[wooden mango]

definitely recommend it

[winter zenith]

yes its the best

[tight harness]

Well, it's the same for all services when it comes to getting host data, most just go about it in a different, less secure way which is through the overlay/alert box

We made it through the activity feed instead for security reasons, so it's in your best interest

[winter zenith]

[dense jackal]

Best support world

[elfin frigate]

thank you

[tight harness]

No problem 😃

[untold turtle]

hey all i dunno if im being dumb or not when i try to change the image of the thing that pops up when someone either follows or subs but when i go to put a picture on it it just opens up into a bigger one

[tight harness]

Did you hover over the picture and click Submit? 🤔

[snow bane]

Is anyone else having issues with giving currency to the channel? I get this error a lot: an error occurred while fetching the chatters list, please try again later

[dense jackal]

@snow bane Twitch chat list api is offline

[pine hemlock]

[dense jackal]

been happening for the past couple days

[snow bane]

lol mmm

[dense jackal]

not much we can do until it comes back online unfortunately 😦

[snow bane]

ok thank you!

[dry hare]

All of the issues that are cropping up make me glad I’m not affiliate yet. They don’t affect me 😃

[tight harness]

#JustAffiliateThings

[lament blade]

when i type !sr {youtubelink} nothing happens?

[tight harness]

What's your Twitch username? I can look into it for you

[lament blade]

JangoHD

[tight harness]

Most likely to do with the thing Tomathin mentioned a moment ago

Your settings seem fine but the Twitch chat list API is offline

[lament blade]

ahh ok

[night horizon]

how can I tell if subs get more points on someones channel

[smoky saddle]

Right, I still can't import tips from streamtip. I've been trying for weeks, anyone got any tips at all? Please @ me

[lament blade]

What is happening when you try to?

You can see how many points they get every 10 minutes, but i don't believe there is a way to check their full loyalty system settings, i'm just going to make sure

[tight harness]

@night horizon You can't, you're best off asking the streamer or one of their mods

[lament blade]

Imagined so

[smoky saddle]

It just says import failed

[tight harness]

And I assume you're logged into both websites when you're trying to do this

According to our Imports guide this one should be relatively straight forward 🤔

[lament blade]

!error

[nocturne pelican]

On the page that gives an error, press F12 to open Developer Tools. Navigate to “Network” at the top and then Select “XHR” in the filter section. Try the action again that gave the error and note in the network tab any red text. Please copy and paste the error information that is given when clicking on this red text.

[smoky saddle]

Yup I've done literally that legendary, it allows me to be logged in to everything just fine and gets me to the import button, its after that that it says it's failed

[lament blade]

Try doing that ^

Will help us determine where the error is coming from

[smoky saddle]

Ehm, it doesn't give an explanation but the status becomes 422?

oh nvm I see it now

{statusCode: 422, error: "Unprocessable Entity"}
error
:
"Unprocessable Entity"
statusCode
:
422

[lament blade]

😄

Could you send a screenshot? @smoky saddle

[drifting sluice]

hi there, anyone here having an issue with super themes being heavy on cpu within OBS?

[lament blade]

is the twitch api still down?

Do you have "shutdown source when not visible" ticked for every browser source? @drifting sluice

It says that it's back online now @lament blade

[drifting sluice]

yes, however when in use it will use about 20%,

[lament blade]

huh

then why isnt my songrequest command not working?

[drifting sluice]

not sure if its because of obs update or if its always been heavy on cpu @lament blade

[tight harness]

Still down

My guess would be that it's intermittent

[lament blade]

poop

[dense jackal]

animated superthemees can be cpu intensive but there are ways to lessen the load @drifting sluice can you send me your video, advanced, and encoding settings? I can give you some tips to help lower it

[drifting sluice]

hai @dense jackal ok sent u a friend request if you dont mind accepting so i can dm u

[dense jackal]

accepted 😄

[dry hare]

Don’t slide into tomathin’s DMs, they’re strange.

[tight harness]

Can confirm

[dense jackal]

HEY

for ur info she was already in my dms before

[tight harness]

And you think this changes your DMs being strange because?

[dense jackal]

..

[winged sundial]

Can anyone explain to me how the backup playslist works.? It never plays

[dense jackal]

The backup playlist only works with youtube and should starts playing instantly if there is no song queued up

[tight harness]

The problem is that the playlist you are using is private

[dense jackal]

^

[tight harness]

The song request feature does not log in as you, so it cannot access the playlist like you can

[winged sundial]

So I gotta set it puplic on youtube?

[tight harness]

Yes

[winged sundial]

ok did so. Thank you

[tight harness]

No problem 😃

[tight harness]

@lament blade I saw the question but did you delete it because you figured it out?

[polar peak]

My chat is not working. It shows it working on the website but not on the browser overlay. 😦 I tried restarting OBS and such, but no luck.

[tight harness]

Could very well be down to the issue we were talking about just above with the Twitch chat list API

[leaden nexus]

Hey, I figure I'd ask here as well, because it seems there's a bit more activity in this channel and maybe someone knows.. Is there an API fucntion I can call which would give me the user defined "name" of the loyalty points?

I can get the values all day, but I can't seem to find the name anywhere

[tight harness]

We have an #dev-chat channel for API related questions

[lament blade]

@polar peak

[polar peak]

Oh...

that really blows

[leaden nexus]

I'm aware.. I may have been directed to ask in this channel by someone with a reddish name 😛

[lament blade]

Just changed to online now

[tight harness]

@leaden nexus Strange

[leaden nexus]

yeah, it was more of a suggestion

I asked there too 😛

[polar peak]

Go figure... I just ended my stream lol

[tight harness]

Sorry, no idea about APIs

[leaden nexus]

thanks anyway 😃

[dense jackal]

@leaden nexus https://dev.streamelements.com/ I believe
/points/{channel}/{user} should work

?

[leaden nexus]

@dense jackal That gives the amount sadly.. I'm pretty sure it doesn't exist, if what's on the API Documentation is everything

[dense jackal]

in that case I guess not

[lament blade]

ok so i have my alert icon on their how would i get the whole backround or the scene

@tight harness

[tight harness]

You want to know how to add it to OBS?

!add

[nocturne pelican]

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[lament blade]

no i mean were can i find this or add it

[tight harness]

When you clicked on launch earlier that page was the overlay so the overlay URL is the URL for that page

You add it using Add Image, where you can find it? Only you know the answer to that one

[lament blade]

where would i put that url

[tight harness]

!add

[nocturne pelican]

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[lament blade]

oh

[tight harness]

The video

I will sleep now, it's 3:30 AM here in England. Feel free to ask questions still and one of my colleagues will answer

[lament blade]

ok goodnight

[tacit yacht]

Any update on the SE overlay for Twitch?

[lament blade]

Which overlay?

[tacit yacht]

The Twitch extension.

I heard they were working on an overlay likehow Streamlabs does their currency overlay onscreen.

I was just seeing if anyone knew or heard anything.

[lament blade]

No, currently that is not available. We do have a twitch extension as a panel though.

It keeps track of points, total messages, chatstats and top emotes, as well as a stream store. https://www.twitch.tv/ext/uaw3vx1k0ttq74u9b2zfvt768eebh1-0.0.3 @tacit yacht

[dense jackal]

@tacit yacht to my knowledge its not currently being worked on, we are focused on youtube/mixer support atm

[tacit yacht]

That's ridiculous, the last two times I asked someone on staff said they were working on it 😦 I've been waiting forever. I know we have a panel. Hmm.

[lament blade]

I also haven't heard about it recently

[dense jackal]

It's been pushed back as we draw or focus towards other projects, not forgotten!

[tacit yacht]

I love SE and streamlabs I wish they'd just conjoin. I use SE for my currency but I want the currency overlay, it's so much simpler lol. And theyre already working on getting it to mobile

[dense jackal]

Unfortunately SL isn't too much of a fan

[tacit yacht]

They already bought out Ankhbot which I am kind of glad cuz I was already having to use SE, SL and Anhbot to just run a stream with everything I wanted.

But we will wait and see I guess

[ruby venture]

Hey! Is there a way to display sub points as a widget? The subscriber goal widget isn't properly pulling the sub points

Also I love the site. Thanks for everything dudes ❤

[dense jackal]

@ruby venture Display sub loyalty points?

[lament blade]

There is a way to have an accurate sub count widget, but not sub points.

For example, We can only display the "79" and not the "102" is that what you want? 😄 by the way you can see your numbers on your twitch dashboard

[ruby venture]

Yeah, that's what I was wondering.

[lament blade]

Hopefully i cleared that up for you 😄

Do you still want to use a Sub goal widget?

[ruby venture]

I'd have to mess with it a bit but my intention was to use it as a goalpost for emotes. Doesn't sound like that's possible.

[dense jackal]

A goalpost for emotes? Do you have an example of that?

[lament blade]

I feel like he means a goal like "next emote at ---- subpoints"

[stuck hamlet]

yes, thats what he means.

I believe its on the ideas board.

[sonic onyx]

Can anyone help me add variables like if someone says !lurk it says (users name) has lurked or something like that

[ruby venture]

Yeah, that's what I was talking about. Appreciate the support!

[dense jackal]

all our variables are here https://streamelements.com/dashboard/bot/commands/variables @sonic onyx

[sonic onyx]

Thanks

[drowsy egret]

So the themes in the gallery create at 1080p by default. Is there somewhere to adjust this to 720?
I'm having a heck of a time using a theme and moving/scaling things down to the 720 size. A lot of it is cut off and such.

[dense jackal]

@drowsy egret The best way to do it is to make the overlay completely in 1080p, and put it in your obs at 1080p

[lament blade]

Yes, make it both 1080 on the website and OBS and then press Ctrl + F

[dense jackal]

then presss ctrl+f

LUL

[drowsy egret]

rip

[dense jackal]

To make some of your customizations easier there is a duplicate widget button in the bottom left near save, (it looks like two pages on top of eachother)

once you make the new overlay you can duplicate those widgets over

[drowsy egret]

Yeah that's what I've been doing. ^^^

Hmm what's the Ctrl+F for?

[lament blade]

It fits the overlay to your screen 😄

[drowsy egret]

Ahh lol

[sonic onyx]

How do I make it say the person who uses the commands name?

[normal crystal]

is there a way to make the bot's replies on chat commands to send thru whispers?

[deep widget]

On the Dashboard/Recent Events, I am seeing Raids appear when I have only Cheers selected.

[chrome rampart]

Hey, how do i have the bot let me know who just followed?

[dense jackal]

@sonic onyx the first variable in the list I sent you $[user]

Yes @normal crystal go here https://streamelements.com/dashboard/bot/commands/custom and click advanced

when creating a new command

@chrome rampart turn on chat alerts here https://streamelements.com/dashboard/bot/modules

[chrome rampart]

@dense jackal ty so much

[dense jackal]

@deep widget are you using chrome? I'm not seeing this issue

[normal crystal]

@dense jackal Thanks!

[crude sandal]

Probably a dumb question, but how do I play songs from song requests?

[dense jackal]

This should help https://www.youtube.com/watch?v=Wj-hGfqbeC0 😄

[round compass]

Heya! Where could I find the overlay link for OBS? It isn't in the Dashboard ;;

[dense jackal]

launch your overlay and thenuse that URL it can also be found in the editor 😄

[round compass]

O H lord that makes sense, ty ^^

[deep widget]

@dense jackal I am v63.0.3239.132 64bit

[dense jackal]

@deep widget it seems theres no filter on the dashboard but there is in the activity feed https://streamelements.com/dashboard/activity

[deep widget]

ya'll gettin on that then?

[worthy token]

SE doesn't have offline currency earning right?

[dense jackal]

For sure @deep widget !

@worthy token Not at this time

[worthy token]

Thats okay, I dont want it

Just trying to do some fancy things 😉

Is there a way to customise the feedback from an redemption

For example when one particular item in my store gets redeemed I want the bot to say something in particular

[worthy token]

Anyone know if thats possible :l

[dense jackal]

I don't believe so atm, but I'm pretty sure this is something we are looking into

[worthy token]

Drat

[dense jackal]

[worthy token]

Is there anyway to whisper StreamElements a command and for it to act on the command on that way?

Playing the work around game

[atomic hollow]

no

you can have the bot reply by whisper

[worthy token]

Yea

I saw that

but it cant accept command through whispers?

[atomic hollow]

nope

[worthy token]

Drat.

[atomic hollow]

its a global bot

cloud

[worthy token]

Ah, Truth

Didnt consider that.

looks for another work around

[atomic hollow]

[worthy token]

Whoever thought automating something would be so difficult

[atomic hollow]

what are you trying to do?

[worthy token]

You down for a PM on it bahaha. Its a little complicated

[atomic hollow]

dm away

[polar gorge]

How do you fix the Goal system? I want it to show $0 at the start for Tip goals, but it shows how much I've gotten in total.

[atomic hollow]

!totals

[nocturne pelican]

If you are using the total follower/total subscriber widget, reset your session from the Activity Feed to fetch updated data from twitch. If you’re using goal widgets, you can edit the progress of any goal by going to Activity Feed > Widget Data > Goals. This can also be found in the overlay editor by selecting DATA (next to WIDGETS) > Goals

[dense jackal]

@polar gorge This will take you directly there https://streamelements.com/dashboard/session

[polar gorge]

Oooohhh.

Thank you.

[dense jackal]

[atomic hollow]

making me look bad

[dense jackal]

its what i do best

[atomic hollow]

AND....

what else?

[dense jackal]

don't need anything else when winning is this ez

[atomic hollow]

can I shame you?

in public?

[dense jackal]

you had your chance

[worthy token]

I mean, you could have a muffin, muffins are always good,

[dense jackal]

I want a donut

[atomic hollow]

mmmm, can I post something from your twitter here?

[dense jackal]

don't do me like this

[atomic hollow]

lmao

i wont

but now every person that is live here is going through your twitter feed

lol

[dense jackal]

no promotion pls

[worthy token]

curiousity peaks

[dense jackal]

I love working at StreamElements with @atomic hollow 😄

[atomic hollow]

we are one big family, im the embarrassing dad

[dense jackal]

I'm the kid that everyone makes fun of

[atomic hollow]

i think thats still yanis