She is mine 
#helpdesk-twitch
lament blade
winter zenith
tomorrow
lament blade
Kappa
winter zenith
nyooo 
Alice waifu
And I am here to Help and support you
and 3500 diffrent people 
weary mist
Everyone here streams :)
lament blade
celest ivy
lol but only one FATCATMCNASTY
tight harness
weary mist
All 10k+ in this discord. It's awesome
winter zenith
True dat! Anyway, if you have any other troubles dont hasitate to ask here again
lament blade
π
surreal cobalt
Could anyone tell me how song requests work and if they only work through obs etc..?
celest ivy
kiwa you still here?
lament blade
She always is here 
tight harness
They don't actually work through OBS at all, you have to have the song request page or Ground Control open
celest ivy
Alice I get the feeling you are too
surreal cobalt
I have the song request page open and it plays on that page but i dont actually hear it on stream :/
tight harness
I must be invisible 
lament blade
Hehe your feeling is correct 
tight harness
@surreal cobalt If you hear it then your stream should too, unless you've changed something in a virtual sound mixer for example
surreal cobalt
As far as i'm aware i havent used a virtual sound mixer. but i've tried using my phone to see if i can hear music on my channel or not and i cannot. only on the song request window do i hear it
celest ivy
I got it Kiwa thank you. Once more question
surreal cobalt
i'm not even sure if this is a thing that i can do. I am streaming through xbox and if thats the problem, then thats fine. I just want to know why its not working. and no i can not hear alerts
smoky chasm
Hi, ive put a live chat but he sent me here, who should i talk to?
celest ivy
how long of a delay is there between the donation and the popup?
winter zenith
OH, @surreal cobalt so you are not using OBS?
@celest ivy its pretty low, 1 max 2 seconds?
dense jackal
@smoky chasm whats up?
surreal cobalt
No. If that is the problem thats fine though
celest ivy
Kiwa are you familiar with streaming a ps4 to obs
surreal cobalt
Ok cool. Thanks π
dense jackal
You cannot use alerts while streaming from console unfortunately
celest ivy
ok I use xsplit because of a lot of audio problems with obs
dense jackal
maybe if they enable browser sources on console then it will work π
celest ivy
but it uses a lot of cpu
winter zenith
no biggie, if you get a capture card and input into your pc via OBS you could use overlay/alertboxes and more cool stuff
dense jackal
^
surreal cobalt
Yeah i just wasnt sure if song requests were seperate or anything like that
smoky chasm
I have a problem with the overlay tells me that I have reached the maximum of 100 mb but I can not find more information about it, there is no way to have more than 100 mb to put more overlays? @dense jackal
winter zenith
so think about getting one eventually @surreal cobalt π
dense jackal
@smoky chasm That is currently the cap yes
surreal cobalt
yeah i for sure will. thanks again π
dense jackal
We are looking to increase it
winter zenith
No problem
and when it gets incresed all hell will break lose bc of all the cool and creativ stuff we al lgoing to make π
celest ivy
@winter zenith I want to use obs but I have to many problems with chat capture and adjusting the volume of the ps4.
Is that normal
smoky chasm
okay thx @dense jackal
winter zenith
dont you use our overlay editor?
celest ivy
ok Xsplit captures all audio including chat...obs doesn't somehow its filtered out
winter zenith
and are you using an elgato capture card or something for the ps4?
celest ivy
I am using a razer ripsaw
celest ivy
thank you dear
dense jackal
I'm not experienced in using game captures π¦
winter zenith
dont you use our overlay editor?
the sound is no problem I will teach you later
lets get that chat thing out of the way bc it confuses me 
celest ivy
OK that regular ps4 audio is fine... I can't adjust it to lower because it seems very high.....then somehow that chat audio is not coming through. You can't hear my buddies
celest ivy
yes
celest ivy
yes because none of those boneheads have discord
winter zenith
Just make them use discord
celest ivy
lol
winter zenith
the voice chat on ps4 is crappy either way tbh
celest ivy
I agree
winter zenith
bc there is no way you can adjust the audio levels
so there is no way to manage it in obs
only thing you COULD do is
celest ivy
I see that is what i needed to hear.
winter zenith
change the general volume in the game you are playing
winter zenith
so in every game you would have to go into settings: audio and adjust the game sound there
to make it little more sillent
so you can turn up the volume in OBS
celest ivy
OH i see
celest ivy
kiwa marry me
celest ivy
dang it...lol
winter zenith
But if you have troubles again I am happy to help you
celest ivy
Hey listen thank you so much
winter zenith
no biggie my dude
dense prairie
hi 
hope you guys are doing fine! i wanted to ask if there is already a date when other donation methods will be added 
dense jackal
No date but something we are still working on so much legal paperwork 
dense prairie
i can understand 
just wanted to ask because my viewers are complaining about the "only" paypal methode 
tight harness
Soon β’
river walrus
Hi, Iβm new to this whole thing and I need help trying to get this to work.
tight harness
Where do you want to start?
river walrus
Could we do a call or something instead of a writing conversation? Iβm also new to discord lol.
abstract ingot
I tried to get a animated fortnite theme but i cant seem to get it to work fully? there is no border for the cam and the follow animations are not correct?
winter zenith
what do you mean not correct?
tight harness
@abstract ingot I just made that theme as a test and it's working perfectly fine
Perhaps try remaking it
winter zenith
do you mean it doesent show everything? your OBS settings could be wrong
or stuff is disabled in the Layer menu in the Overlay Editor
tight harness
@river walrus Calls are not always an option. However, if typing on Discord is not your strongsuit then I'd like to suggest starting with our tutorials: https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg/videos
winter zenith
They are THE BEST THE BEST THE BEST THE BEST
dense jackal
. kiwa pls
tight harness
Did you have the activity feed open at the time?
winter zenith
^
outer ravine
yep
winter zenith
Ground controlle (app) or activity feed (browser) ?
And did the notification that the host happened pop up in them?
outer ravine
no
winter zenith
π€
outer ravine
i saw the host thanks to twitch message in the chat
tight harness
I'm trying to remember your twitch name from the last time we spoke, sadly you didn't link it to your discord profile which is normally how we'd get it
tight harness
Okay, so I just opened your activity feed and hosted, worked fine
outer ravine
i know but you can see i don't have the host of solari in my feed xD
tight harness
Well if you activity feed wasn't open then that'd explain that
winter zenith
Hosts only work if you have either Ground Controll or your activity feed open
outer ravine
winter zenith
Not the dashboard if I am correct
outer ravine
by the way yesterday was fine xD
winter zenith
Smart
Maybe your browser was closed or something when the host happend? And after people pointed it out you checked it online ?
I recommend installing ground controle !
Much better to mange stuff π
misty wagon
We from Ground Control recommend Ground Control 
charred sonnet
Hey guys what's the recommended source to get images and sound clips for alerts?
winter zenith
Royalty free π
tight harness
Sound clips we recommend https://www.myinstants.com
charred sonnet
Sweet thank you π
tight harness
No problem π
native horizon
cerulean jacinth
I am having a bit of a problem in the all alert widget, I had a sound clip that I deleted and I replaced it with a video with sound. But every time the alert comes out it replays the old sound clip that I even deleted from the database
Is there a solution for that? Or a way to reset all alertboxes for all the overlays?
tight harness
Do you use OBS?
If so, have you added multiple browser sources to OBS without the tickbox 'shutdown source when not visible' ticked?
winter zenith
@cerulean jacinth I know the problem, sounds dumb but did you deleted the sound in the alert box editor?
Or just in the media data base?
Had the same problem with a store item where I deleted a Gif from the mediabase thing and didnt replace it with another picture and it kept showing up π€
I replaced it with a different picture or I deleted it and then it worked
cerulean jacinth
I deleted it everywhere @winter zenith but I'll recheck everything thank you!
@tight harness Oh I didn't know that could actually create that problem! I'm gonna check that thank you
tight harness
No problem π
robust flame
i was able to set up all my alert sounds except the main one i wanted...subscriber alert sound.... plz help
robust flame
when i change it i still plays the default sound
tight harness
Sounds like you haven't added the variations yet then
robust flame
got it thanx!!!
open jacinth
the themes tab isnt popping up on my editor ??
tight harness
You mean this page: https://streamelements.com/dashboard/themes ?
open jacinth
yea thx
pine hemlock
abstract ingot
Is there a way for people to do song requests by keyword not youtube ID?
pine hemlock
Not until YouTube increases our api limit
dry hare
Canβt you beat an api limit increase out of them?
pine hemlock
Pretty sure they've denied us when we asked. but regardless, when youtube support is done things may change
indigo tartan
Does someone know how much time it needs to aprove emoticons?
ancient iron
mine were done in 3 days i've heard of people waiting 2 weeks though. I guess it depends how busy twitch is
indigo tartan
Ahhhh ok thanks ^^
clever mango
do you have SE bot ignored?
pine hemlock
/unignore streamelements
clever mango
^
buoyant relic
ignore?
clever mango
yea try /unignore streamelements
clever mango
it can happen with a misclick
also twitch has been known to ignore users randomly in the past
buoyant relic
i really dont understand but thank you
is there a list of ignored users somewhere?
clever mango
you're welcome
tight drift
spanish?
clever mango
@tight drift 
@olive lintel will send you a message when he is online.
hushed umbra
Hey friends. I'm a dumb dumb and am trying to create a chat command thet will output the following message "${sender} borks at ${XXX} YY" with the second variable being a random active follower/subscriber followed by my channels emote 
. Can someone point me at the correct variables to output a random active follower/sub and how to output my emote?
clever mango
the random user variable is the closest variable but it can only select from everyone in the chat room
As for the emote, the bot needs to have a subscription to the channel to use the emote
hushed umbra
Thank you very much!
clever mango
you're welcome
hushed umbra
Great success, now is there a way to exclude the bot from being chosen as the random chatter?
clever mango
There is not. If you'd like this make sure to upvote this idea https://streamelements.helprace.com/i382 and others that you agree with on the site. Thanks
hushed umbra
No worries, thanks once again! Much β€
clever mango
hi @half geode
half geode
Hey
clever mango
I'll take a look at your account. Just a moment.
half geode
Thank you
weak grove
question: if we have input our social media information...will stream elements post to social media when we go live?
clever mango
@half geode Have you logged into both streamlabs and streamelements?
half geode
yes
clever mango
Are you importing tips, alertbox, or both?
thorn crystal
Is there any way to create a contest ahead of time and save it so you can start it within a few clicks once you're in stream?
half geode
both
clever mango
@half geode Are you given an error message?
clever mango
You won't need it
small skiff
The new themes that was released, are they supposed to be missing the alert boxes? just wanted to know if that was on purpose π
dense jackal
@thorn crystal if you have a previous contest you can copy all the settings from it with the duplicate button then just hit create and start π
but not a way to really queue it up for later
thorn crystal
Eh...that'll work for now.
clever mango
@weak grove this is not a feature at this time. Upvote this idea and add a comment if you'd like it to post to other social media https://streamelements.helprace.com/i262-auto-post-on-twitter-when-you-go-live
weak grove
well crud
thorn crystal
It's odd, but when I type my contest title it's always super slow typing.
clever mango
Check this out @weak grove https://kapsuli.com
dense jackal
@thorn crystal are you using chrome, if so do you have hardware acceleration on?
weak grove
Is there a setting on chrome that would allow someone NOT to see the Theme package animations?
thorn crystal
I've noticed the issue on Chrome, Safari, and on my iPad.
dense jackal
I haven't had this issue, π€ I will report it tho π
weak grove
so if a theme has animation in it but the the stream does not see it ...will it still broadcast the animation
dense jackal
Thehype music tho ...
thorn crystal
Thanks @dense jackal . Running the contest before hand so that it's available to duplicate helps a ton!
dense jackal
Terrabuck inspiring us while helping 
small skiff
@clever mango Just to confirm, I also tried on my laptop, PC and mobile and I had the same results as you
no issues
dense jackal
Thank you @small skiff
small skiff
@weak grove your question confuses me a little, what are you trying to acomplish?
weak grove
the new lighting thememega pack is the one we are having problems...no animation in chrome ...explore...safari...firfox....is there a setting we are missing
clever mango
Nope
small skiff
it works for me?
clever mango
You're definitely using the animated version?
weak grove
when we go a preview the link as a browser source from the edit page
@clever mango yes
clever mango
best not to share overlay links
weak grove
ok wait....i can see it on mine but my buddy can not see it on his...so must a be settting right?
clever mango
still has your overlay token
small skiff
good point.
@weak grove that is a issue on your buddys end, as all the new themes show up for me with full animations
weak grove
any ideas as to why i can see it and not him...
small skiff
the only thing.. none of the new ones have alert boxes added haha
How is he trying to view it?
weak grove
@small skiff ugh why no alert boxes...
he is viewing it the same way i am...in editor where you can click launch to preview in editor.
wierd
small skiff
So he has his own dashboard, and he is %100 postive he clicked on animated? since the other one is right next to ti
clever mango
@small skiff which supertheme are you working in that doesn't have an alertbox?
small skiff
left timber
Quick question. I'm coming back to check out SE after a few months. Is the Hype Cup able to be flipped upside down?
small skiff
@left timber I don't belive so
clever mango
@left timber not within the editor but if you add it to it's own overlay you can rotate it in OBS
small skiff
^ genius
dense jackal
I knew we had a janky fix for it, but I couldnt remember xD
clever mango
layer rotation will most likely be possible with editor v2
dense jackal
yeee
weak grove
UGh...sorry you guys....he did pick the worng the one.
small skiff
@weak grove Is he postive again that he clicked create on Animated and not Static
nvm
weak grove
lol
clever mango
Welcome back by the way @left timber
left timber
With StreamLabs, I'd normally just flip it in OBS but I was curious if the editor could flip it now. Any ETA on editor v2?
clever mango
Yea you can do that here. Just make a new overlay 800x600 and add the cup to it π
then rotate in OBS
No public ETA but we're hoping to begin working on it very soon
dense jackal
We have some big tasks ahead like finishing up our youtube integration, and mixer support, but v2 is something we all really want
urban wolf
Question
dense jackal
Aweseome π hit us with it
urban wolf
Is there a way to disable the donate command?
urban wolf
I am a mod on someone and they were having issues and are using another donation link
Ok let me ask this. The command is "disabled" but still activating
left timber
Cool. Just wanted to check because I couldn't find anything. Thanks!
clever mango
channel name? @urban wolf
urban wolf
Qb1junkie
clever mango
!donate ?
urban wolf
correct
dense jackal
I should have been more specific 
dense jackal
glad it is working
urban wolf
You guys are such a great help especially for a tired mind like I am right now
left timber
I'm having a problem. Whenever I click the color circle to change the color, it expands and creates a scroll bar at the bottom of this frame. When I move the scroll bar to the right, it immediately closes the color options and snaps it back. I'm on Firefox 58.0.2.
dense jackal
Try using chrome @left timber SE is built with chromium
left timber
I just tried using the latest Chrome 64 and it's doing it there too.
dense jackal
What widget are you trying to change the color on?
flat valve
lately, the stream elements bot has not been trigerring hosts or follows on the alerts box - ive verified multiple times its working when i go through the overlay editor while watching OBS - but on the stream, the bot doesn't catch it at all anymore
been like that for almost a week?
left timber
When I click that scrollbar, it immediately closes all the color options. This is the follower alert within the Alert widget.
The color changer and transparency options are what's hidden off to the side.
dense jackal
@flat valve Do you have your activity feed or ground control open while streaming?
flat valve
no
dense jackal
Having this open https://streamelements.com/groundcontrol should help Note: windows will not recognize it just click more info -> run anyway
I'm testing rn @left timber
Scroll bar seems to be working fine for me, what extensions do you have?
@left timber
flat valve
what is a JWT token?
dense jackal
https://streamelements.com/dashboard/account/information Found right here
Don't tell it to anyone not even ur mom
clever mango
@left timber Hi there this is a known visual bug for a couple of the color selectors and will be fixed. Most of the color selectors aren't affected. You can use this page https://www.webpagefx.com/web-design/color-picker/ to find your color's hex code and copy/paste in the box π
left timber
Excellent. Just wanted to bring it to your attention. Thanks!
clever mango
No problem
left timber
If something's weirded out, I'll usually run into it unwillingly lol
flat valve
nm
clever mango
If you wouldn't mind giving this an upvote it will help get it fixed faster https://streamelements.helprace.com/i557
That site houses feature requests and current problems and we really appreciate feedback from users
dense jackal
Thanks @clever mango π
thorn crystal
Is there any way to get the text in an overlay widget to center or align to the right? I see where you can set the option in text settings but it does nothing with the alignment of the widget text. The particular widget I'm trying to format is the current song widget.
clever mango
you've found a π thanks! Please upvote this https://streamelements.helprace.com/i681
thorn crystal
Kill it! Kill it with fire!!!
jagged saffron
hey so a buddy of mine wants me to set his streamelements accout add to hook up his twitch but it wont let me switch logins
dense jackal
He sent you the link but when you try to switch to his account it won't switch?
jagged saffron
no im trying to create it for him and set everything up for his twitch when i log out of my account to try and make a new one for him it just logs me back into my account
cant switch logins
dense jackal
no need
misty wagon
or use an icognito tabs
dense jackal
As latte gorgeously screenshotted above
Please tell me you just woke up
@misty wagon
misty wagon
No, real life hit. Have to stay awake for another half hour
dense jackal
You're going to hurt yourself man
misty wagon
@jagged saffron use the easier way π
woven scaffold
Hi,
is there a way so that donations automatically get accepted instead of me having to do so through the ground control? If so that would be amazing! π Sometimes I cant open the window when I stream. I would love for the donation to just pop up on its own π
dense jackal
@woven scaffold Head here https://streamelements.com/dashboard/tipping/moderation make sure tipping moderation is OFF
woven scaffold
thank you π
halcyon sun
Hi, I had a sub from twitch prime and Stream Elements isnt registering that it occured.
dense jackal
Are you a recent affiliate? @halcyon sun
trim hamlet
Do you have to have a tab that has launched the overlay for it to work on stream/OBS
trim hamlet
Say if someone hosts you and you have a host overlay, do you have to launch the overlay in Stream Elements and have it open in Chrome for it to work??
dense jackal
all you need is the link in your overlay as well as
- Acitvity feed open
- https://streamelements.com/groundcontrol ground control open
Note: ground control isnt recognized by windows and you will need to click more info -> run anyways
trim hamlet
Ok thank you @dense jackal
dense jackal
granite burrow
i have been experimenting with my stream overlays in obs. i noticed a small issue. I have a BRB screen in a different scene on OBS which is not in stream elements, but my main overlays are. when i transitioned from the main overlay to BRB, everything was fine, but then when I switched to my main overlay again it took about 5 seconds to load and was blank for a bit. is this the normal behavior?
dense jackal
A good transition time is 3000ms
granite burrow
ok cool, i was wondering if that was what i had to do or not.
dense jackal
or like @gentle imp said studio mode helps
granite burrow
thanks ill try both and see which one i like best for me.
lament blade
is thjere a way SE can play a sound when a member joins chat or starts watching? like i could have 5 mods for my channel and it can play their sound clip when they join? i am sure SL has it but i cant find anything on SE
stuck hamlet
We don't have that
lament blade
oh no π¦
glad pendant
Hey guys, is there any way to save list(data) of leaderboard as CSV(Exel)?
Please and thank you! 
crisp kestrel
Hello guys, my SE doesnt show the hosts (it shows the donates, subs and follows) is it bugged?
gentle imp
@glad pendant not that I'm aware of
@crisp kestrel you need to have dashboard open or ground control for hosts to work
lament blade
Quick question do you link to mixer?
stuck hamlet
We do not support mixer at this time.
elfin magnet
My Timers pop to often, and doubbel. How can i change this? Nightbot is more or less gone. But put timers in as well but not doubble. Can i deactivate SE timers, and only have nightbot? Or what is the best solution?
gentle imp
you can change how often they appear, by time and lines
the double is strange, unless you have 2 timers
vale wyvern
Hey friends, I have a question, maybe it's already answered but I haven't found anything online so far. But basically, I have two scenes in OBS, one with a different overlay from streamelements each. Whevener I switch between them it takes a few moments to load all of the elemens, specially them being animated and all, and I was wondering if it's normal or if there's any way of making the switch be more smooth.
thanks a lot β€
winter zenith
I think there are advanced settings for the browser sources in each scene
There is a box to tick to remember source or something? π
I stream with XSplit so I dont know what its called in OBS but I had the same problem
vale wyvern
Yes, I believe it's unchecked because in th tutorial they specifically told to uncheck for some reason 
gentle imp
it's better to use studio mode and let it load then click transition @vale wyvern
there's always a delay and like you said especially on animated ones
winter zenith
Also: A+ question asking. I also like your avatar picture Are you using obs Studio? Try what RippzOr said
Its advised to uncheck it bc it can get really heavy on your cpu, also the alert sounds would be doubled I think π€
gentle imp
yeah, that has to be checked π
vale wyvern
Yay, thanks β€ The art is from a friend of mine.
yeah, I saw the video again to make sure why it had to be checked
gentle imp
shutdown source when not visible so it won't duplicate alerts from all the sources
vale wyvern
but I'll try when I get back home and see what happens
winter zenith
^
gentle imp
studio mode works like a charm u can also set a transition time in miliseconds, that's what I use all the time, if you need more help don't hesitate
vale wyvern
thanks a lot guys
gentle imp
winter zenith
rich grail
was told to come here for support to resolve my issue?
dense jackal
What's the issue π
rich grail
my recent sub wont show up on my overlay . i have my recent follower working just fine
i also use streamlabs and tried the plugin for chrom to import as well
winter zenith
Doese the sub show up in your streamelements activityfeed?
dense jackal
Did you recently get affiliate?
winter zenith
Was it a prime sub?
rich grail
yes
winter zenith
Did it show up in chat?
rich grail
yes
winter zenith
π€
rich grail
and on stream with my gif image thing
it justy not going to the steamelements website idk why
dense jackal
You're sure subscriber is also checked in your StreamElements alert box too?
rich grail
yes
as of alert box
i have the one from streamlabs being used in my obs
but it still works with follows on yalls page
even tho alertbox in my overlay with yall is diabled/ not shown
and its not the alerts thats the issue just the scoll text after
winter zenith
I am so confused 
You use the streamlabs alert box
And the streamelements one for follower alerts
rich grail
yes cause i had it alrdy setup at the time
winter zenith
But you use the text feature from stream elements
rich grail
no i dont use yalls alert box at all
but im saying is my recent follows and alerts from alert box in streamlabs works on my overlay just not the sub
rich grail
like if you look at my stream u can see my most recent follow scrolling at top left by my name but sub wont do that for some reason even tho its setup same way
winter zenith
Iam going to be honest here, I told your problem to the technic team bc I dint understand the programming side behind it, but I have a feeling that streamlabs and streamelements kind of messing up with the API if used together the way you do. Like I said I honestly dont know.
rich grail
ok i am planning to move everything over to elements so maybe it will work then idk
winter zenith
I use streamelements exclusively bc I think its better then Streamlabs but thats just my opinion you know. As soon as I get an answer I will come back to you
rich grail
but still doesnt explain why everything else shows even on activity feeed on elements but not my subs
winter zenith
We got a similar questen yesterday and it was also bc the person uses streamelements and Streamlabs, I think the api cant read the information if streamlabs takes it at the same time or something... like I said I am no programmer so sorry I coulnβt help you right now 
rich grail
if you can send me personal msg in discord when you heard back form them
winter zenith
I will! But try to switch everything over I am 1001% sure everxthing will work as intendet then
Like I said I use only streamelements and never ran into any problems
rich grail
yea im working on it π
winter zenith
Thank you for coming her to report your problem
rich grail
yalls platform is way better but dont tell them that over there till im fully switched over π
winter zenith
If you need anything els just hop on discord and ask away we are here to help π
Haha nooo we wont. We can keep secrets
But thank you, I personaly think the same why, thats Why I switched in the first place
rich grail
haha alrighty thx for the insight.. btw nice hair π
winter zenith
Thank you 
have a nice day/night I will get back to you when I have more information
rich grail
kk thx
crisp kestrel
@dense jackal so i open the dashboard when im streaming and then it shows the host alert? but.... i remember that a month ago i didnt need to open smth in SE site
dense jackal
Sometimes they will go through just fine but sometimes not, you can open this https://streamelements.com/dashboard/activity or download our desktop app https://streamelements.com/groundcontrol either way it's still useful because then you will be able to see your activities from the stream
tight harness
@crisp kestrel We did used to have it go through the overlay manager but having it go through the activity feed is a lot safer
woven gull
how do i become a sellout?
tight harness
!sellout
nocturne pelicanBOT
To be a proper #sellout all you need is to use StreamElements as your primary service for Overlays, Tipping and Bot.
silver patio
@lament blade @tight harness Just wanted to do a follow up,. Just talked with PayPal on the phone and he specifically said that if the chargeback were to be successfull(that the buyer in this case wins the case) I'll only lose the money that he is getting back, no extra fee's.
tight harness
I guess that's better than nothing π
small skiff
Hey peeps! Was just wondering if Momstercat is supported in the backup playlist? I just realized I had a 3 year twitch license with them
winter zenith
I dont know to be honest π
stuck hamlet
We only support youtube for now @small skiff
elfin magnet
Were can i change "points" to my currency? i had reckers. But that was thru streamlabs.
nvm...
im blind as a bat
winter zenith
I just wanted to help you
if you have any questions left pls feel free to ask here
elfin magnet
will do! thx
alright.. song request.. i really think its easy.. but i dont get it. Do i have to add songs or..
winter zenith
did you watch our awesome video about it yet? https://www.youtube.com/watch?v=Wj-hGfqbeC0
should clear many questions. I f you still have any questions after that just ask me again π
elfin magnet
oh nice. i think i get it. But maximum song duration? in seconds, defult is 5.. so it will just play 5 seconds of the song? lol π
winter zenith
I think its disabled by default
but if you enable it, it can provent people from queing 30 minute troll songs
elfin magnet
cost per second.. so they pay per second? of the song.. right?
desert cypress
hi iam new to streamelement, there seems like a way for tippers to donate with media share option, where do I go to activate that?
is that only for certain streamers only?
winter zenith
Sorry have to go AFK for a bit... Can someone pls help those two here π
small skiff
Thanks for the reply @winter zenith & @stuck hamlet ! I figured it was just YouTube,, I guess I worded my question wrong lol has it been requested or asked for API access? Not sure how popular the site is
tight harness
@desert cypress It's available for everyone
It's one of the options in Song Request > Settings on the right
desert cypress
i was looking to see if there was any option on donate page and failed to find anything
small skiff
@elfin magnet that setting is to set the length of the requested song. The request won't get accepted if the song is over that time set
desert cypress
oh but is this different than what streamlabs is offering?
small skiff
@desert cypress when you enable the option, they can then see the option in your donation page. Just don't forget to add it to your overlay
desert cypress
like where in streamlabs tippers can donate money and the money will determine how long the video is played
small skiff
You can do that here
desert cypress
ok
elfin magnet
@small skiff Got it! thx
small skiff
Enable it and check the settings, will answer your questions :p
desert cypress
thx appreciate it
tight harness
It's all in Song Request > Settings, you just need to remember to add the Media Share widget to your overlay in the overlay manager too π
small skiff
^^ what he said
elfin magnet
what if, someone SR a song that is violating twitch rules. Can i end that song some how
tight harness
Yes, there's hotkeys in Ground Control settings
small skiff
Yes, you can do so via your dashboard, chat command or the amazing app called GroundControl
elfin magnet
i have the amazing app, called ground ctrl π
tight harness
The BEST
wise cliff
Hmmmm the strangest thing; I wanted to add a 'Follower Goal' to my layout because I'm trying to get to 300, I'm at 275 on my page but the Widget says 210
stuck hamlet
We calculate goals when you sign up with us, they are editable.
wise cliff
I don't see where the widget is editable. I was able to set in the goal, but the follower goal reads 210/300
gentle imp
https://streamelements.com/dashboard/session on Goals tab @wise cliff
wise cliff
Hmm thanks I don't know how I couldn't get into that
gentle imp
or you can use total followers and it will display correctly
it's not that easy to find out, need to go to Activity Feed then on the right side Widget Data
if you add total followers widget it will rely on your total followers not only from last session reset then add on the left Total Followers: {count}/300
or Follower Goal: {count}/300
weak grove
whats the eta for the youtube intergration with stream elements. and once it is intergrated will we be able to subs and followers
marble cloak
yeah im looking forward to that
tight harness
Youtube integration is very far into it's development, we're actually looking to start testing it. Not sure what you mean by "will we be able to subs and followers" though π€
weak grove
ok....so if a person would to follow us on our your tube channel or subscribe to the channel will it appear in the statisitcs for followers in stream elements
tight harness
You get a separate dashboard for the statistics, yes π
winter zenith
But subscribe is follow right?
weak grove
correct
marble cloak
yes.. thats the youtube terminology
winter zenith
yeah
weak grove
thats cool
marble cloak
eagerly awaiting
unreal basalt
So I'm like way lost here but if I block links in chat is there a way for me to set up a mod command to permit that user to post links?
small skiff
@unreal basalt yes there is already a command for it
!permit
You can view all the commands by visiting your dashboard and clicking on commands on the left side
stray blaze
hi streamelemts chatbot bannes links how is it possible to delete this?
small skiff
Disable it, but did you disable Twitch from deleting as well?
unreal basalt
Sweet, thanks
small skiff
For SE - Visit your Dashboard and click on spam filters at the bottom of the left side @stray blaze
SE won't remove link's that are part of a bot command tho. So if that's happening it's twitch
plucky haven
Hello,
The follower count is off by 5, is there a way to fix this? Thanks π
gentle imp
hey @plucky haven which widget are you using and what are you trying to do?
if it is a follow goal you can edit goals on goals tab here https://streamelements.com/dashboard/session or instead use Total Followers widget
lament blade
Use the "total" widget @plucky haven
gentle imp
the total followers one?
plucky haven
Alright, thanks! I will change it π
gentle imp
π
winter zenith
what is it?
winter zenith
so 2 chat messages have to be sent
in order for the timed command to display
if no one typed any message even if the timer (lets say 30 minutes) has past will not display your timed message
if 40 minutes past and 2 chatlines have ben sent it will display the timed message
gentle imp
minutes you set + 2 lines in chat
distant estuary
Is this so that it does not spamm
gentle imp
it is very flexible because you can set it to 5 minutes but require 30 lines of chat or it won't say the message
exactly π
gentle imp
solid apex
hello hi
if I import tips from Streamtip into StreamElements, will future tips done through Streamtip appear as alerts on StreamElements, or does StreamElements only support your own tipping page?
winter zenith
it only supports our own tipping page yes
gentle imp
live and also attending support? 
solid apex
what a madlad
if i use a personal paypal with StreamElements will the donor see my name or email?
gentle imp
depends on the setting you have on paypal, think u can change it to business or something that will hide the name
solid apex
alright
one last thing
is there a tutorial on the widgets in the overlay creator? i want to see if it's possible to create a single unified ticker with last follower/now playing/etc
winter zenith
you can put in last follower, last tipper,m last subscriber and all that
its on the widget menu
solid apex
thanks for the help everyone!
winter zenith
no problem
gentle imp
there is a video but perhaps u saw it already https://youtu.be/UuweQah3v00
crisp kestrel
@tight harness but i cant see the "host" that "herbalist_gr" made me today o.O
(he first hosted me and then followed)
tight harness
Did you have the activity feed open when they hosted you?
crisp kestrel
oooo no i didnt so i need to have this board open i see
but i wont have a alert for the host ?
tight harness
You will have an alert if the activity feed is open π
You can have it open either from: Dashboard, Activity Feed page or Ground Control
quiet nymph
how to you reset the goal widget ?
tight harness
Activity Feed > Widget Data > Goals
Or in the overlay manager just click on Data > Goals
quiet nymph
thank you sir π
tight harness
No problem
crisp kestrel
so i just open the activity feed? sorry for the questions is a little bit weird π
quiet nymph
keep up the great working loving this bit !
tight harness
Yeah that's right, from 1 of those 3 places
crisp kestrel
oh thanks β€
quiet nymph
π
tight harness
π
small skiff
@quiet nymph & @crisp kestrel ... I highly suggest download the SE GroundControl app! Makes everything so much easier. Trust me! Fantastic app
tight harness
Ground Control is the best 
sudden temple
Hello! How do I update my user name on account?
tight harness
You're best off clicking on Part Channel on the dashboard, then click on Sign Out, then sign back in with your new account, then click on Join Channel to get the bot to join your account with the new name
sudden temple
Got it, thanks
Uh... silly me. I signed out and signed back in. User name picked up from Twitch. D'oh!
tight harness
No problem π
ivory glen
But then all your settings will be resetted right?
tight harness
Nope
ivory glen
Cool. Didn't know that.
lament blade
Just curious - is there a way to block certain people from donating through Stream Elements? I have someone harassing me through donations and I keep refunding them, but would rather them not go through at all
tight harness
Yes, on the tip list page you can block an individual from tipping
The "Block user" option
lament blade
ahhh YAYYY thank you
tight harness
No problem π
coral lava
so i got the webm issue solved but no matter the size i make my animated notification is very small in the alert
(not this small when i test it in SL)
winter zenith
how big is the alert window in your overlay ediotr?
also did you check "Scale" in the editor for your video?
winter zenith
again did you check the "scle" obtion for your video?
coral lava
dont have that option
coral lava
thats for a photo not a video
coral lava
@winter zenith maybe b4 u get attitude u choose the right thing
u went into widget and add video i need it in notifications
coral lava
with attitude
winter zenith
stuck hamlet
winter zenith
Like onslaugther said I try to help and didnt know you where talking about alerts
coral lava
that is yes
but i guess i gotta then rescale the text
for it to look right ill need to scale it pretty far
and thats only for one notification
hmmmm
stuck hamlet
You want that video for all alerts?
stuck hamlet
and yes, unfortunately, you'd have to resize the text to your liking.
coral lava
trying to get it right b4 i send it
stuck hamlet
So, can you explain how it's suppose to look?
stuck hamlet
Then make the alertbox box bigger
Then you just edit to have the text where you'd want it
coral lava
thank you
stuck hamlet
https://www.onslaught.ca/s/24fjeggs.mp4 is this something you wanted?
coral lava
yes shield a tiny bit smaller but yes
stuck hamlet
Well it's doable, as you see π
coral lava
guess u have to go into advanced text and adjust the offset?
stuck hamlet
correct
hybrid owl
I hve always streamed with obs and an overlay from streamelements and worked fine. Now i start my stream and i don't get any game on it anymore ... Can someone help
winter zenith
you mean in obs?
winter zenith
maybe try to put the game back into obs?
hybrid owl
already did
also tried other resolutions
other games
there's only one game and it's osu that comeso n
winter zenith
maybe ask in the OBS discored bc that sounds like an OBS problem
I would try to reinstall it but thats kind of a pain in the ass π¦
maybe restart OBS or your computer?
if it isn't working contact OBS support bc it should work the way you have set it up
lament blade
I have a question regarding the themes.
winter zenith
shoot
lament blade
When I launch one how do I capture it in OBS
winter zenith
If you launch one you have to copy the link of it into your OBS as a browser source
make sure the window size is set to 1920x1080 so it gets displayed correctly
winter zenith
there you go
lament blade
Thank you!
Ooo 1 other question
Can I link my Spotify account to Streamelements so it knows what song I'm playing in the theme?
winter zenith
sadly not yet
only with the Youtube mediashare option you can play a saved playlist
But I think its planned eventually π€ could be wrong
lament blade
Hopefully it comes around. Thanks again for the help
winter zenith
tight harness
It is planned, yes π
young wind
May I suggest a suggestion
small skiff
@hybrid owl did you do a update recently? As that is a known bug that's happened since a recent obs update
young wind
Discord Bot For SE
hybrid owl
@small skiff update from obs or game?
young wind
@misty wagon Yes. I made it a suggestion
winter zenith
make a post on our #ποΈ±feedback-and-ideas board π
tight harness
Discord bot is being developed currently
ocean fjord
hello to all ... how to build the sounds from the store to be heard during the streaming?
winter zenith
did you implemenet a Store Redemption Widget in you Stream Elements Overlay?
hybrid owl
it has been solved my problem by opening obs as admin
ocean fjord
no how to do this
winter zenith
no he means store redemptions
ocean fjord
add them as store items
winter zenith
you need to go into overlay editor
small skiff
awesome @hybrid owl
winter zenith
edit the overlay you are using
winter zenith
and go to the widgets tab
and implement the widget "store redpemtions"
Its just like the Alert box
winter zenith
no problem
quick shard
Well I figured out what is causing the freezing issue when I edit my overlays, itβs the Hypecup
winter zenith
yeah it takes up a lot of cpu
small skiff
It's full of alot of Hype? what do you expect
winter zenith
tight harness
small skiff
It's never empty boo! the hype is with you in spirit
quick shard
Lol
desert briar
How would I reset my tip goal bar?
pine hemlock
activity feed -> widget data
desert briar
Like, I met my goal so I want to reset it https://i.imgur.com/iT6rRP7.png
pine hemlock
goals tab
elder sorrel
@desert briar Congrats on reaching your goal! π
desert briar
wings 
vague marsh
thanks π
outer ravine
Sorry guys can i ask something? xD
tight harness
Sure
outer ravine
Sometimes, not always, in the twitch chat box widget, the message appears twice
tight harness
In the overlay manager or in OBS?
winter zenith
Its normal in the Overlay Manager it wont happen in OBS
tight harness
Never heard of it happening in OBS, it happens in the overlay manager but only there
outer ravine
ok thanks! i wasn't on my pc so i was only looking on the overlay manager β€
winter zenith
tight harness
Ahh π yeah it happens there but not OBS π
mental mica
Hello there. does anyone know if there is a way to call a users level by name/group? Instead of / or inconjuction with the number. So it reads "Everybody" for 100 or "Moderator" for 500 etc? Thanks.
tight harness
So it reads it as this where exactly?
mental mica
in chat, so it can be part of a command.
winter zenith
Ah, you want to make a command where some one can type in lets say: !Status Username
And it Replys with "Username Moderator 1000"
?
mental mica
Yeah, at the moment it only shows the number you know.
I tried like $(user.userlevels) and a whole bunch of different things just on a whim, none worked though 
tight harness
Ahh yeah, there's only ${user.level} which provides the number
winter zenith
so it only displays "Username 1000" and you want to display the name status (Moderator/supermod/regular/subscriber) ?
tight harness
Yup
mental mica
yeah, there's only that? Okay. I wasn't sure if there was something unlisted in the variables tab. Thanks a lot folks 
winter zenith
No problem, you can put your idea on the Ideas Board if you want to
mental mica
Okay sure, I'll look into doing that. Thanks again for the speedy response both of you. 
winter zenith
no problem
dense jackal
@outer ravine This is a known bug and something we hope to fix in overlay v2 later on this year π
hardy tapir
Just thought I'd post a small bug with the overlay editor. On the variations (the central popup window) some of the options are cut off from the bottom as the save/cancel bar covers them. Makes it hard to add padding and add shadow to secondary text areas.
dusty parrot
SOS! Not working and IRL stream scheduled for very soon
dusty parrot
?
dense jackal
dusty parrot
But I'm a mod in that channel
safe pumice
i need to find some way to be more chatty in streams cause i dont get any viewers and i get nervous when playing alone
dense jackal
seems to be a local issue π€ !setgame can be sent to just about anything
Try telling him to part and join the bot @dusty parrot
dusty parrot
K
dense jackal
@safe pumice ah you're starting to see that streaming isn't as easy as it looks! takes blood, sweat, tears and passion
dense jackal
lets talk in #welcome
@dusty parrot seems to be a bug we are having across many channels trying to figure it out ASAP
lament blade
hey gang quick question for you
How do I delete everything from stream elements? looking to start fresh
clever mango
@lament blade send an email to doron@streamelements.com and explain that you'd like to reset your account
lament blade
oh it's not going to be necessary lol, I just had the bot part my channel and that should probably be good for now lol
rich grail
so ive been trying to switch my alters over to stream elements but keep running into some annoying issues... website page will crash after about half way through setting up each setting and hitting save. It does not save and have to do it over. Also it keeps reverting some of my color text back to white
im own google chrome btw
on*
steady sage
Hey just wondering if anyone can help.. For some reason im not getting notified when someones hosting me in my stream.. I only have chat commands, so overlays.. Everythings enabled in my chat alerts module, but nothings coming up in my chat
No overlays sorry
safe pumice
how to be a sellout?
rich grail
?
clever mango
Hi @steady sage
Twitch doesn't have a "notification system" for hosts (unlike follows, subs, raids, etc.) so the only way for StreamElements to know that you are being hosted is to connect through you to twitch. This connection is made on:
- SE Dashboard page - https://streamelements.com/dashboard
- SE Activity Feed page - https://streamelements.com/dashboard/activity
- Ground Control desktop app - https://streamelements.com/groundcontrol
Please have one of these open during your stream in order to receive host event notifications.
dense jackal
!sellout
nocturne pelicanBOT
To be a proper #sellout all you need is to use StreamElements as your primary service for Overlays, Tipping and Bot.
dense jackal
@safe pumice
clever mango
@rich grail The devs are working on the site all the time to improve performance. The current editor is old and will be replaced in the coming months.
safe pumice
i see
rich grail
so i just dont do anything then for months?
it literally wont save one thing now it just crashes
clever mango
If you're using chrome, disabling hardware acceleration usually helps. I have not heard anyone report issues that severe. You can also try incognito mode to see if disabling extensions and an empty cache will help.
rich grail
i dont use hardware accel will try incog
steady sage
@clever mango i have it set up, ive been using streamelements for a while, and ive had host notifications through my bot in the past, but it just stopped working.. I stream from my playstation
dense jackal
How recent is this issue? @steady sage
steady sage
Within the last month or so
My host module actually disabled itself.. But even after enabling it, it hasnt worked
dense jackal
Wait you stream directly from your ps4?
None of our slerts should work with consoles atm because they can't have browser sources
hardy tapir
hey, I'm loving the stream elements interface and features. I'm currently moving over from streamlabs, and am having some difficulty transferring my cheers over. I would add them manually (like manual tips) but there is no option to manually add in cheers
dense jackal
Unfortunately theres no way to import cheers π¦
hardy tapir
Is there any reason why, tips can be added manually?
rich grail
just found the solution to my problem with page crashing and setting not saving... SO a work around just fyi for future ppl. Manually select color in slider dont copy n paste color code it doesnt like that and also dont save the page too often or it crashes it
hardy tapir
It will mess up the leaderboard a bit, and annoy some of my viewers
dense jackal
if you need to change the data https://streamelements.com/dashboard/session but it's something we are working on atm
hardy tapir
Ok well thank you for your quick responses. I would love to see importing cheers added to a future build
dense jackal
Agreed π
hardy tapir
Just another thing... π I am importing my viewers points from ankbot (now streamlabs chatbot) and it doesn't appear to have imported the hours...
clever mango
We can't import hours at this time
hardy tapir
Are there any chat commands to add hours to a viewer?
clever mango
They are tracked alongside loyalty points and handed out at the same interval (10 minutes at a time) but there's no manual editing of hours right now.
grand star
Is there a way to check what I have spend my points on?
clever mango
You can check your redemptions by clicking on your name in the top right and then "My Redemptions"
hardy tapir
Is this likely to be added as a feature? I have some viewers who are pretty proud of their current hours and it would be a real shame to reset them zero
clever mango
Hard to say. From what I've heard it's not stored like loyalty points which makes it hard to import and edit manually. You can give this idea an upvote https://streamelements.helprace.com/i323 to show your support for it
hardy tapir
Thanks will do, thats exactly my issue
celest oasis
Wondering how to fix my sub count command
steady sage
@dense jackal the host alert comes through on the chat, not on any overlays etc.. It just comes up as a bot message when someone hosts.. Or atleast it did
dense jackal
If it's not showing the correct amount it can be fixed here @celest oasis https://streamelements.com/dashboard/session
And you have one of the options mentioned above open? @steady sage
celest oasis
Do I go to Session Data and then change the sub count there?
dense jackal
That should work, but session data records events offstream and then rests 15 min after stream if your number is larger than ist should be you should refresh your totals and aggregates
are you a recent affiliate?
celest oasis
yes
dense jackal
try re logging your account
It can sometimes take a day or two or a simple relog for us to start taking the new api
celest oasis
okay let me try that
i tried and it didn't work
so i might have to see in a few days if it updated the sub count?
vital wyvern
@lament blade if you need any help, just ask the question here :3
dense jackal
How many subs should you have? and how many is being displayed
tight harness
Try going here: https://streamelements.com/dashboard/session then go to Totals, then click on Reset Session
dense jackal
does it show up fine elsewhere?
celest oasis
oh i actually have 24 but i reset the totals and just tried it again but it still says 0 in the chat command
it does show up fine in the data only i can see, but the chat command wont update the count
dense jackal
What is your channel name?
dense jackal
can you go here https://streamelements.com/dashboard/account/channels and send me a full control link that way I can more easily look into your account
or him
celest oasis
I am not really comfortable doing that, sorry. I dont think he would want that at all
dense jackal
You can revoke it right after, but I understand
celest oasis
are you typing in the chat? please dont
dense jackal
There seems to be some bugs of different commands going out for only some people and not others. Twitch has been having issues with their chat today it may be causing this
celest oasis
oh okay, i'll look into it later
strange pagoda
Are there syntax guides for editing commands in chat?
fallen bay
I'm having some issues getting my account activated. I try to log in and it wont so I try to reset my password and it says the email isnt in use.
not sure what is going on with it
civic pasture
hello I received a donation but it does not appear on the live via the top tip and the new tip
I found it necessary that I approve of the gift, would it be possbile for the gifts to be approved by themselves each time?
lament blade
Yes, you need to turn off tip moderation
dense jackal
@strange pagoda There is a variables key here https://streamelements.com/dashboard/bot/commands/variables
lament blade
https://streamelements.com/dashboard/tipping/moderation @civic pasture
dense jackal
@fallen bay All it takes to connect is your twitch account
so password etc would all be done on twitchs end
strange pagoda
No but for the command to edit commands in chat, I don't have any way to see the syntax of the command, like adding an alias or anything. I'm a chat mod, I don't have editor perms yet
civic pasture
I have to deactivate the moderation i that right? @lament blade
dense jackal
Yes, you can still have protection for other stuff
turning it off just stops the constant aprooval you need
lament blade
Yes you do
fallen bay
ok ty Tomathin I'll see if I can get it to work
civic pasture
thank you very much !
lament blade
No problem!
dense jackal
@strange pagoda Syntax for that is like this
!command add test this is a dank test command
That would create
!test
which would reply "this is a dank test command"
strange pagoda
Alias editing, cooldowns, nothin'?
dense jackal
edit would go where add is
if you want to change cooldowns and aliases head here @strange pagoda https://streamelements.com/dashboard/bot/commands/default
strange pagoda
But I don't have editor in the channel 
dense jackal
Then REEEEEEEE until he gives it to you
strange pagoda
Ah ye, beaut
dense jackal
frosty forge
Is there any sort of queue command that streamelements can facilitate???
dense jackal
Not atm @frosty forge but it is something we are working on! Feel free to upvote it here https://streamelements.helprace.com/i197-viewer-queue-system
leaden nexus
Hello there, I am running a contest on my channel and it says users can !bet in chat, but it doesn't seem to be accepting those. I don't use the overlay. Is there something i need to do?
frosty forge
@dense jackal Gotchu, thanks bro
dense jackal
@leaden nexus I don't believe the overlay is required for it to work. Was this happenning earlier today?
leaden nexus
It's happening right now
I'm actally a bot moderator for someone else, and it's their channel. It says in chat that you can bet.. but it's not accepting any
leaden nexus
we closed the contest for this one, I'll run one again for the next fight
dense jackal
@leaden nexus did you see what I said in twitch chat?
dense jackal
I'm assuming you're starting the contest correct?
dense jackal
It seems people are entering now @leaden nexus
leaden nexus
I gave them the website link
lol
probably not good for testing purposes but I can see that the bets aren't entering when they're putting them in chat
dense jackal
I know this is omething we are still going to look into
!bet win 100
should be working
and it is working for me atm
on my contest
leaden nexus
I just bet, I'll see what happens
yeah, it's not working for us on this π¦ I'll have to troubleshoot more
dense jackal
I am still reporting this issue so we can look into it
because it definitely was not working
I appreciate your patience @leaden nexus we are looking into her account
leaden nexus
thanks much
dense jackal
@leaden nexus make sure command is turned on https://streamelements.com/dashboard/bot/commands/default
leaden nexus
thanks so much for the help!!
dense jackal
No problem!
leaden nexus
Is there a way to make it DM the default command responses instead of spamming the chat? I know how to do it for custom commands
pine hemlock
Don't think it's an option for default commands currently
leaden nexus
alright, thanks
harsh sky
Hey there, my last 2 tips didn't show up in my alerts while everything else does (follows and usually hosts). I'm pretty sure I have all the right settings enabled and test alerts come through just fine.
misty wagon
@strange pagoda have KC get off his censored and give you editor
strange pagoda
True
small skiff
@harsh sky do you see the donations on your SE dashboard or through the GC app?