#helpdesk-twitch | StreamElements | Page 203

tight harness Feb 2, 2018, 6:49 PM

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Ahh yeah, you can't have logged into your bot account when you requested the OAuth token

dense jackal Feb 2, 2018, 6:49 PM

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^

coarse relic Feb 2, 2018, 7:37 PM

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Hello I am getting a new pc that i can truly Stream on and was wondering if someone could help me set up the best settings for obs

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i know how to work obs for the most part but some stuff trips me up

lament blade Feb 2, 2018, 7:38 PM

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Best would be asking OBS, they have their own discord 😄 discord.gg/obsproject @coarse relic

coarse relic Feb 2, 2018, 7:38 PM

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oki thank you

lament blade Feb 2, 2018, 7:38 PM

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hi alice

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@lament blade So you put your overlay on OBS? and any alert is working but redemptions?

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any alert works just kappagen and some widgets

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i think i have solved the problem, first i did uninstall OBS and then Clean the regedit from ANYTHING that had with OBS to do, then reinstalling it, Using x264 codec to stream to my other PC with NDI but i changed so insted of having 1080p output to the stream PC and then downscale that to 720 i went directly for 720p on my GamePC and then i just used Stream PC to stream to twith with 720p without downscaling

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i just need the reedemptions alert

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and now it seem to work fine with Facecam aswell as BrowserSource overlay

tight harness Feb 2, 2018, 7:39 PM

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@lament blade Did you add the Widget called 'Store Redemptions' yet?

lament blade Feb 2, 2018, 7:39 PM

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📎 unknown.png

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Yes, and if i do a test redemption it shows up but if its a real redemption it doesnt

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What are the store items as? it will only show if it's as stream perk

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If you make them "sound effect" or access code, it won't

tight harness Feb 2, 2018, 7:40 PM

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⤴ and could you tell me your twitch username?

lament blade Feb 2, 2018, 7:40 PM

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its an acces code

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That's why then 😄

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can someone do me a small favor thou, go into my stream and see if it laggs for the wiever or not

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Those won't show alerts 😦

tight harness Feb 2, 2018, 7:41 PM

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Only Stream Perks should show on the overlay

lament blade Feb 2, 2018, 7:41 PM

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😦 i need to make a random number redemption with alerts

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I'm watching @lament blade

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in stream perks i cant i thinj

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So far, everything is smooth

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No buggering

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LOL

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WHAT IS THAT WORD ALICE?

tight harness Feb 2, 2018, 7:42 PM

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LUL

lament blade Feb 2, 2018, 7:42 PM

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buffering

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kewl, then hopefully it works now 😄

tight harness Feb 2, 2018, 7:43 PM

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@lament blade That's not really what it's for, it's meant more for people to be able to redeem game keys etc, sounds like an idea: https://strms.net/ideas

lament blade Feb 2, 2018, 7:44 PM

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@tight harness i want to do like a "premium raffle" you buy a ticket and you get a random number, i got a board with the rewards and their numbers in my wall

tight harness Feb 2, 2018, 7:44 PM

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Yeah, you need to put it on the site I linked though

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That's what that page is for

lament blade Feb 2, 2018, 7:47 PM

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Yea, it's still not buffering for me @lament blade 😄 you should be fine then

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just wanna give a big thnx to Tomathin and TerraBuck for trying to help em solve the issue, and aswell thank you alice, for cheking my stream to see if it works 😃

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I got some credit lalchamp

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No problem seheart

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That's what we are here for seheart

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😛

tight harness Feb 2, 2018, 7:49 PM

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seheart

lament blade Feb 2, 2018, 7:50 PM

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and i gues the quality is good enough aswell 😛

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Yep, looked really smooth

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so would be kinda foolish of me to try to increase the quality eaven more 😛

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was pleasant to watch

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awsome

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now i only need to work on playing the game good XX

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📎 unknown.png

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See, smoooooooooooooooth

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😄

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seanLove Good luck on streaming c;

tight harness Feb 2, 2018, 7:52 PM

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HandsUp

lament blade Feb 2, 2018, 7:52 PM

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thnx :D.. al thats needed now is a new webcam and a bettre mic 😄

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Maybe some lights too 😛

valid geyser Feb 2, 2018, 7:53 PM

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So, im going through the default bot commands. For quotes. its says its for everyone, but do you have to be a mod to remove / add quotes still?

lament blade Feb 2, 2018, 7:53 PM

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Lamp would be enough or room light laliceThinking

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yea but my webcam atm is a logitech 270

tight harness Feb 2, 2018, 7:53 PM

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@valid geyser Yes

valid geyser Feb 2, 2018, 7:53 PM

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okay thanks

lament blade Feb 2, 2018, 7:53 PM

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or something like that, so its kinda shitty :p

tight harness Feb 2, 2018, 7:54 PM

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I've got 2 x Logitech C920 webcams 😃

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Used to have one facing out of my window, I called it Sky Cam seanK

lament blade Feb 2, 2018, 7:54 PM

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send one to me then 😄

tight harness Feb 2, 2018, 7:54 PM

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Nah LUL

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Start a donation goal / wishlist 😛

valid geyser Feb 2, 2018, 7:55 PM

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hmm, is there a way for me to see a page w/ all the quotes that were added? for chat to referance to

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outside of me making a custom one

lament blade Feb 2, 2018, 7:56 PM

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haha

tight harness Feb 2, 2018, 7:56 PM

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Not currently, although we definitely want to make one

valid geyser Feb 2, 2018, 7:56 PM

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gotcha

polar gorge Feb 2, 2018, 8:22 PM

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Are the Store Perk Alerts in the Store working for anyone else?

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I'm having issues with things popping up and doing their sound effect.

tight harness Feb 2, 2018, 8:22 PM

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Sound effect is just a sound, there's no pop-up for it

polar gorge Feb 2, 2018, 8:23 PM

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Yeah, but the Store Perk should show the image.

tight harness Feb 2, 2018, 8:23 PM

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You just need to add the Store Redemption widget to your overlays for it to play

polar gorge Feb 2, 2018, 8:23 PM

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I have it, but it doesn't pop up.

tight harness Feb 2, 2018, 8:24 PM

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Am I alright to test it?

polar gorge Feb 2, 2018, 8:24 PM

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Sure.

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It works in the overlay.

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But it doesn't work for the things I have in the Stream Store.

tight harness Feb 2, 2018, 8:25 PM

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Which overlay?

polar gorge Feb 2, 2018, 8:25 PM

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In Game Scene.

tight harness Feb 2, 2018, 8:25 PM

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Alright

polar gorge Feb 2, 2018, 8:26 PM

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I can replay Sub and Follow alerts, donations, etc.

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Just not the Store Redemption stuff.

tight harness Feb 2, 2018, 8:28 PM

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Fixed, somehow 😄

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I didn't do anything 😄

weary mist Feb 2, 2018, 8:28 PM

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are you testing with the "store redemption" button, or are you actually redeeming?

tight harness Feb 2, 2018, 8:28 PM

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We did both, both worked

weary mist Feb 2, 2018, 8:28 PM

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because the only way I know to test is the actually redeeming

dense jackal Feb 2, 2018, 8:29 PM

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fixed somehow

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XXD

tight harness Feb 2, 2018, 8:31 PM

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LUL

weary mist Feb 2, 2018, 8:33 PM

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black magic does the trick

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(ﾉ◕ヮ◕)ﾉ*:･ﾟ✧

tight harness Feb 2, 2018, 8:34 PM

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It's like I turned up and the issues were like monkaH

polar gorge Feb 2, 2018, 8:35 PM

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Yeah, it's all good.

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lecopyS

lament blade Feb 2, 2018, 8:43 PM

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SUGOI

acoustic totem Feb 2, 2018, 9:00 PM

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quick question. I was going through my emails and on the 30th I had a tip that never showed up in stream elements and still is not there, is there a way for me to add that so the next time they are on I can replay it and thank them? or is it just gone for a notification?

weary mist Feb 2, 2018, 9:02 PM

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@BucketOfSunshine#4719 if you go to yout tip list, you can manually add a tip for the same amount, and mark it as imported

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then it will show up on your activity feed, and you can replay the alert

pale linden Feb 2, 2018, 9:03 PM

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Hello, My emote flow won't stay active. Every time i go back to chat stats it is unselected.

acoustic totem Feb 2, 2018, 9:05 PM

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Thank you so much @weary mist I forget about that part. I will get this yet. 😃

tight harness Feb 2, 2018, 9:15 PM

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You mean this? @pale linden https://gyazo.com/74995a984fa465040325e260e6e1e66d 🤔

Gyazo

▶ Play video

uncut sapphire Feb 2, 2018, 9:17 PM

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Any chance MP4 support for videos is being worked on? It's annoying to have to always convert to an MP3 to upload.

tight harness Feb 2, 2018, 9:19 PM

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@uncut sapphire Tried webm? that's what we use for our super themes

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I don't recall hearing anything about mp4s

uncut sapphire Feb 2, 2018, 9:20 PM

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I'd have to convert to webm as well

tight harness Feb 2, 2018, 9:21 PM

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Yeah, just you said mp3 which is only sound, so I assumed you weren't aware of the webm video format

uncut sapphire Feb 2, 2018, 9:22 PM

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Oh mispoke

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still remains the same though you don't support mp4 which is the most common video file

ionic summit Feb 2, 2018, 9:33 PM

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my songrequests are broken! only mods can request them and youtube is whitelisted as allowed links. Won't work with link protection on eather. and when the first song ends the whole que resets and nothing else plays

tight harness Feb 2, 2018, 9:34 PM

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@ionic summit What did you set as the level of people to use song requests in the song request settings?

cloud plinth Feb 2, 2018, 9:35 PM

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How would I add a count command? Like for example if I wanna keep track of the amount of wins I have in a game or the amount of deaths etc.

ionic summit Feb 2, 2018, 9:37 PM

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like 300

cloud plinth Feb 2, 2018, 9:39 PM

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nvm i think i figured it out

tight harness Feb 2, 2018, 9:40 PM

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@cloud plinth Awesome, sorry answering 2 live chats, was hoping somebody else was around to help monkaS

cloud plinth Feb 2, 2018, 9:42 PM

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Lol actually I do need help

tight harness Feb 2, 2018, 9:46 PM

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I think I should be free now

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Still the same question?

surreal spoke Feb 2, 2018, 9:48 PM

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I was wondering if someone could help me with the songrequest settings.

cloud plinth Feb 2, 2018, 9:48 PM

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Yes @tight harness

surreal spoke Feb 2, 2018, 9:48 PM

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Songrequests is enabled but for some reason when a user requests a song, it ends up with !sr *** and: you must provide a valid youtube id or url

tight harness Feb 2, 2018, 9:49 PM

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@cloud plinth Seen these variables yet? 🤔

📎 67fd646523933dc4ee00d3be5eed723b.png

cloud plinth Feb 2, 2018, 9:50 PM

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oh okay i got it, thank you!

tight harness Feb 2, 2018, 9:50 PM

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@ionic summit 300 is Regulars which is above Subs (250), that's why

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No problem 😃 @cloud plinth

shy aurora Feb 2, 2018, 9:51 PM

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okay hello 😃 so i m wondering , this question is probably been asked like 10000 times, but what is the command to at the current time for a streamers country

lament blade Feb 2, 2018, 9:51 PM

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seheart

tight harness Feb 2, 2018, 9:52 PM

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@surreal spoke That means you need to disable the option in your Twitch settings which deletes links, it's in here: https://www.twitch.tv/settings/channel

📎 37fa14b8f3b3df75f9a7e5b6b2650247.png

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@shy aurora Which timezone? I'll tell you mine and I think that'll help you work it out

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The variable is ${time.Europe/London}

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https://en.wikipedia.org/wiki/List_of_tz_database_time_zones

surreal spoke Feb 2, 2018, 9:55 PM

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@tight harness okay, so now my users can request songs but now the error goes: could not add song: The requested song is too long when I've put the limit on 8 minutes, and the requested songs are not 8 mins...

tight harness Feb 2, 2018, 9:55 PM

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What did you actually put in the max time box?

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If you put 8 then you actually set it to 8 seconds

surreal spoke Feb 2, 2018, 9:55 PM

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OH

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sorry, I'm stupid it said seconds

tight harness Feb 2, 2018, 9:56 PM

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It's fine, lots of people have done that recently if that makes you feel any better seheart

surreal spoke Feb 2, 2018, 9:57 PM

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Thank you. It does make me feel better haha

lament blade Feb 2, 2018, 9:57 PM

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i cant upload any IMAGESA

tight harness Feb 2, 2018, 9:57 PM

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What browser?

lament blade Feb 2, 2018, 9:58 PM

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chrome (incognito mode)

tight harness Feb 2, 2018, 10:00 PM

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Okay so I just logged in as you using Chrome and uploaded seanK without any issues

📎 bc9fac1726526810829de0333ad188e2.png

lament blade Feb 2, 2018, 10:00 PM

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yes

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LUL

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but im using a different account

tight harness Feb 2, 2018, 10:00 PM

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Which account?

lament blade Feb 2, 2018, 10:00 PM

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mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm

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thespeedytalkshow

tight harness Feb 2, 2018, 10:01 PM

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I'm guessing the second thing seanK

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📎 b05f1741f3ff23b2671fd61df3715068.png

lament blade Feb 2, 2018, 10:02 PM

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woah

tight harness Feb 2, 2018, 10:02 PM

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No issues

lament blade Feb 2, 2018, 10:02 PM

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can u add this image? https://cdn.discordapp.com/attachments/402634278044696580/409103320129470464/Ketharia_Logo.png

hushed quartz Feb 2, 2018, 10:02 PM

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hello everyone i've been having problems with the host notification

tight harness Feb 2, 2018, 10:02 PM

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Done @lament blade

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Do you have the activity feed open anywhere during your streams? @hushed quartz

hushed quartz Feb 2, 2018, 10:03 PM

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today an yesterday someone hosted me and it didnt show up in the overlay nor on the streamelements .........

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i give you a screenshot

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i dont have any problems with tips, follows or other alerts

tight harness Feb 2, 2018, 10:04 PM

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Yes, host alerts need the activity feed open, just the host alerts

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Check the pinned messages of this channel, it's the second one down

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It explains exactly why this is

hushed quartz Feb 2, 2018, 10:04 PM

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okay thank you

tight harness Feb 2, 2018, 10:04 PM

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No problem seheart

hushed quartz Feb 2, 2018, 10:05 PM

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so i need to have the streamelements page open?

tight harness Feb 2, 2018, 10:05 PM

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You need just one of these 3 things open:

SE Dashboard page - https://streamelements.com/dashboard
SE Activity Feed page - https://streamelements.com/dashboard/activity
Ground Control desktop app - https://streamelements.com/groundcontrol

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If one of those are open it's all good 😃

hushed quartz Feb 2, 2018, 10:06 PM

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okay thank you

tight harness Feb 2, 2018, 10:06 PM

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Ground Control is useful to have open anyway, not only does it come with the activity feed it also allows you to do your song requests from there too

hushed quartz Feb 2, 2018, 10:07 PM

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does it consume cpu? because im a little bit short of that

tight harness Feb 2, 2018, 10:07 PM

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It doesn't consume much, it's probably better than having a page open for the activity feed and a page open for the song requests, just 1 app instead

bright tartan Feb 2, 2018, 10:07 PM

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Question with ground control, is it possible to have the backup playlist play with ground control? Its working great on the site, but its no where to be seen in ground control

hushed quartz Feb 2, 2018, 10:07 PM

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im streaming pubg and that motherf*** uses cpu as hell

tight harness Feb 2, 2018, 10:08 PM

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@hushed quartz Yeah sadly PUBG isn't very well optimised yet FeelsBadMan

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@bright tartan If you put the Backup Playlist link in the settings page on the site it loads it in Ground Control as well

bright tartan Feb 2, 2018, 10:08 PM

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hmm any idea why it wouldnt load for me?

tight harness Feb 2, 2018, 10:09 PM

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Never heard of that issue, I use it daily myself without issues, check you're on the latest version, also you can try deleting the Ground Control folder in your %appdata% folder and then reloading it

bright tartan Feb 2, 2018, 10:09 PM

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a force close and reopen of ground control seems to have started it up, thanks

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one more question

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on overlay widgets there is a now playing for plug.dj, but is there anything for the song requests to put a now playing in the overlay other than a video with media share?

tight harness Feb 2, 2018, 10:11 PM

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The same widget displays requested song names, you just choose the song request option instead of plug.dj

bright tartan Feb 2, 2018, 10:11 PM

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ok thanks for the support!

tight harness Feb 2, 2018, 10:11 PM

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No problem

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seheart

hushed quartz Feb 2, 2018, 10:15 PM

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sorry to bother you again but how do i change my botname because when i do this.

📎 unknown.png

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this happens

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📎 unknown.png

lament blade Feb 2, 2018, 10:16 PM

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Oh

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you mightve put the wrong key

tight harness Feb 2, 2018, 10:16 PM

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You need to log in as your bot when you request the OAuth key

lament blade Feb 2, 2018, 10:16 PM

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Has to be the key on your bot's account

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not yours

tight harness Feb 2, 2018, 10:16 PM

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As in log into Twitch as the bot when you do it

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So you need to own the account

lament blade Feb 2, 2018, 10:16 PM

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Legendary says the same thing as me, just more classy seanK

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seanLove

hushed quartz Feb 2, 2018, 10:17 PM

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okay so i need to create an account with the name of the bot

tight harness Feb 2, 2018, 10:17 PM

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Yes

lament blade Feb 2, 2018, 10:17 PM

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Yes

tight harness Feb 2, 2018, 10:17 PM

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Then you need to be logged into it when you click on the option to create the OAuth

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Otherwise it uses your current account

ionic summit Feb 2, 2018, 10:17 PM

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@tight harness but the songrequest thingy didnt work when it was on 2 eather..

hushed quartz Feb 2, 2018, 10:17 PM

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okay but after that i don t need to keep using that account right?¿

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and do i have to log into that account via ground control?

tight harness Feb 2, 2018, 10:18 PM

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@ionic summit You don't set the level requirement for the command in your commands page, you set it in your song request settings page

ionic summit Feb 2, 2018, 10:18 PM

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@tight harness ik..

tight harness Feb 2, 2018, 10:18 PM

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But you're telling me numbers when you only set numbers in the commands page

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You set an actual user level in the song requests settings page

bright tartan Feb 2, 2018, 10:19 PM

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does the Now Playing not work with the backup playlist? Tried with ground control and songrequest page open on site. Any suggestions?

📎 unknown.png

tight harness Feb 2, 2018, 10:19 PM

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I can look into it anyway, it'll be a lot easier

ionic summit Feb 2, 2018, 10:20 PM

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@tight harness https://gyazo.com/acee24d78ea48b3fab369760197d1110'

tight harness Feb 2, 2018, 10:20 PM

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You have a quite low maximum song duration @ionic summit

lament blade Feb 2, 2018, 10:20 PM

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Only for requested songs, not backup playlist ;.; @bright tartan

bright tartan Feb 2, 2018, 10:20 PM

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damn, thanks

lament blade Feb 2, 2018, 10:20 PM

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It's on the idea's board 😄

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I believe laliceThinking

vale knoll Feb 2, 2018, 10:20 PM

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Whadup guys, quick question: Is their a quick fix to where all alerts work exept for hosts from twitch?

bright tartan Feb 2, 2018, 10:21 PM

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cool, hopefully it'll make it to the in developement board 😛

clever mango Feb 2, 2018, 10:21 PM

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!hosts @vale knoll

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!host

nocturne pelicanBOT Feb 2, 2018, 10:21 PM

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Twitch doesn't have a "notification system" for hosts (unlike follows, subs, raids, etc.) so the only way for StreamElements to know that you are being hosted is to connect through you to twitch. This connection is made on:

SE Dashboard page - https://streamelements.com/dashboard
SE Activity Feed page - https://streamelements.com/dashboard/activity
Ground Control desktop app - https://streamelements.com/groundcontrol

Please have one of these open during your stream in order to receive host event notifications.

lament blade Feb 2, 2018, 10:21 PM

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Yea. 😄

soft flame Feb 2, 2018, 10:21 PM

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Hello!

lament blade Feb 2, 2018, 10:21 PM

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Hey!

tight harness Feb 2, 2018, 10:21 PM

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@bright tartan It's to do with our limit on how many API calls we can make to Youtube's API currently, should increase in the future then we can revisit the idea

vale knoll Feb 2, 2018, 10:22 PM

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but i have ground control open, it dosent even show in the activityt feed?

lament blade Feb 2, 2018, 10:22 PM

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Can we help you with anything? @soft flame

soft flame Feb 2, 2018, 10:22 PM

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yes plz!

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I'm just setting up to stream and this service looks awesome! My question is if you provide this service for free, how do you monetize?

clever mango Feb 2, 2018, 10:22 PM

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@vale knoll I'll check your account

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one moment

bright tartan Feb 2, 2018, 10:22 PM

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ahh ok cool @tight harness I had that issue with some scripts I was writing a while back

soft flame Feb 2, 2018, 10:22 PM

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its kind of one of those. "if its too good to be true" type things

tight harness Feb 2, 2018, 10:23 PM

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@soft flame Absolutely free, yes. We are funded by some very awesome investors currently and we have no intention of ever charging streamers or their viewers for anything

lament blade Feb 2, 2018, 10:23 PM

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It is too good but it's also true seanLove

soft flame Feb 2, 2018, 10:23 PM

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o.0

hushed quartz Feb 2, 2018, 10:23 PM

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okay now im conected to my bot account and in the ground control i think my main acount

bright tartan Feb 2, 2018, 10:23 PM

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its free and the best one I've used to date

hushed quartz Feb 2, 2018, 10:23 PM

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do i have to log in ground control into the bot account?

tight harness Feb 2, 2018, 10:24 PM

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Samsung are just one of our amazing investors, we're well backed financially, you don't need to worry about that 😃

lament blade Feb 2, 2018, 10:24 PM

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No

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just the token @hushed quartz

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Copy paste it there

hushed quartz Feb 2, 2018, 10:24 PM

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okay

soft flame Feb 2, 2018, 10:24 PM

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whelp. i guess i have a couple other questions. I'm using an elgato capture card to stream from my ps4. Is there anything that would cause things to get wonky?

tight harness Feb 2, 2018, 10:25 PM

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@soft flame Wonky? No, plenty of people stream using our service and Elgato capture cards 😃 no known issues

soft flame Feb 2, 2018, 10:26 PM

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sweet! lol I was just thinking of graphic getting in eachothers way

clever mango Feb 2, 2018, 10:26 PM

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@vale knoll Do you see other events in your activity feed in ground control?

vale knoll Feb 2, 2018, 10:26 PM

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yes

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everything works

soft flame Feb 2, 2018, 10:26 PM

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whelp. Im going to download and join the community. Thank you so much!

clever mango Feb 2, 2018, 10:26 PM

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Did anyone host you during your stream yesterday?

tight harness Feb 2, 2018, 10:26 PM

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No problem at all seheart

vale knoll Feb 2, 2018, 10:26 PM

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and when i compare the streamelements list to my activity feed on streamlabs, the only thing missing is hosts

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yes

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@clever mango Yes Kappa

clever mango Feb 2, 2018, 10:27 PM

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And ground control was running the entire stream yesterday?

vale knoll Feb 2, 2018, 10:27 PM

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i belive so

clever mango Feb 2, 2018, 10:27 PM

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thinknohands

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xD

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If it wasn't when you got a host that would cause them to not be received since one of the three has to be open when the host occurs

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I'm happy to test this if you want to go live briefly

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or I'll pop in during your next stream

vale knoll Feb 2, 2018, 10:29 PM

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hmm, i asked my friend to host me just now, even tho im offline, and the sound worked, but not the alert

lament blade Feb 2, 2018, 10:29 PM

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is it possible to create custom moduels ?

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for your bot

clever mango Feb 2, 2018, 10:30 PM

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📎 unknown.png

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It came through

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because I assume you have GC open right now

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and if you don't I have your activity feed open 4HEad

vale knoll Feb 2, 2018, 10:31 PM

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@clever mango Yes, but only the activity, the actual alert never showed, prolly cuz im offline or something

clever mango Feb 2, 2018, 10:31 PM

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Alerts are separate thing entirely

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Yes

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A) you're offline and B) It was for 0 viewers and alerts are set to only show for 1+

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I'll check your alertbox settings

vale knoll Feb 2, 2018, 10:32 PM

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yeah, but the song i have for hosts, witch i cut down to like 4 seconds, played, from i dont know where, and it played the whole song, and i could not skip it #creepedout

clever mango Feb 2, 2018, 10:32 PM

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Which overlay are you working in right now?

lament blade Feb 2, 2018, 10:33 PM

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@vale knoll Is it possible to create custom moduouls ?

vale knoll Feb 2, 2018, 10:33 PM

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its called "REDJUAN - RED FLARE IN GAME SCENE" but i only use it for the allerts, the rest of the overlay i made myself

clever mango Feb 2, 2018, 10:33 PM

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@lament blade It is not at this time

lament blade Feb 2, 2018, 10:33 PM

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Even if you know programing ?

vale knoll Feb 2, 2018, 10:33 PM

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@lament blade Thank you for your question, but i'm not affiliated with StreamElements, so i dont know Kappa

clever mango Feb 2, 2018, 10:33 PM

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Correct, the idea has been added to https://strms.net/ideas and you're welcome to upvote it

#

looking now @vale knoll

#

I'm going to play some test alerts

vale knoll Feb 2, 2018, 10:35 PM

#

Sure, go ahead

#

Works like a charm hahah

clever mango Feb 2, 2018, 10:36 PM

#

seems good

vale knoll Feb 2, 2018, 10:36 PM

#

Like the song? Kappa

clever mango Feb 2, 2018, 10:36 PM

#

FeelsGoodMan Clap

vale knoll Feb 2, 2018, 10:37 PM

#

hahaha, thanks alot man, cya around ❤

clever mango Feb 2, 2018, 10:37 PM

#

No problem

#

seheart

grim current Feb 2, 2018, 10:47 PM

#

@tight harness I managed to get the site to work on Internet Explorer

#

seheart

pine hemlock Feb 2, 2018, 10:48 PM

#

some aspects may not work on IE

tight harness Feb 2, 2018, 10:52 PM

#

seheart

#

As cuda said, IE is not the best for use with our site 😛

thorn crystal Feb 3, 2018, 12:00 AM

#

Hello! Is there any way to set up the chat widget so that it's similar to Streamlab's boxed chat theme, where each individual message has a background but the background of the actual widget is transparent?

clever mango Feb 3, 2018, 12:01 AM

#

Not yet, though more options are planned for it and other widgets

dense jackal Feb 3, 2018, 12:02 AM

#

If you make the chat widget custom it will at the very least make it fully transparent 😄

#

that is: selecting custom in chat themes

📎 unknown.png

thorn crystal Feb 3, 2018, 12:04 AM

#

Yeah, I'm aware of the custom option. I was looking for a way to have each comment easy to read in front of any background but have the box out of the way when there isn't a new message. I suppose I'll wait for the update. Thanks!

dense jackal Feb 3, 2018, 12:05 AM

#

seheart we appreciate your paitence

thorn crystal Feb 3, 2018, 12:06 AM

#

Can't expect everything to be perfect at once. You guys have already done so much. I can wait a little longer for this one.

dense jackal Feb 3, 2018, 12:06 AM

#

bless you sir tomathCry

#

or ma'am

#

monkaH

tight harness Feb 3, 2018, 12:08 AM

#

seheart

crimson quest Feb 3, 2018, 12:10 AM

#

any chance on getting response character limits raised to like 500? or 450?

dense jackal Feb 3, 2018, 12:11 AM

#

on commands?

crimson quest Feb 3, 2018, 12:11 AM

#

yeah

#

im trying to add a hype text response and am 7 too long lol

dense jackal Feb 3, 2018, 12:11 AM

#

I haven't heard much about that unfortunately you can always add it to our ideas page 😄

crimson quest Feb 3, 2018, 12:11 AM

#

but someone else uses it in their SE commands so not sure how they got it to fit

dense jackal Feb 3, 2018, 12:12 AM

#

🤔

tight harness Feb 3, 2018, 12:12 AM

#

It's restricted, so raising the limit isn't really an option sadly

crimson quest Feb 3, 2018, 12:12 AM

#

hmm i will have t ask them how they did it then lol

#

its ascii

#

maybei can make it shorter, somehow

tight harness Feb 3, 2018, 12:13 AM

#

I just asked the devs

#

Before giving my previous response

crimson quest Feb 3, 2018, 12:14 AM

#

hmmm ok maybe im doing osmething wrong then cause its working on another stream, thx for checking

#

oh no im 47 over not 7 ugh, how are they doing it lol dang it

thorn crystal Feb 3, 2018, 12:19 AM

#

Alright, an issue just cropped up again that's started happening ever since I started using SE. When I switch to a new scene OBS will crash. I don't know if it makes a difference, but there are two SE overlays active in the scene I switch to. One of them is my main overlay which is active at all times, and the other is a contest overlay that is shutdown when not visible.

#

https://gist.github.com/anonymous/9e25cc8374c0f3a7862f195162e968ad

Gist

OBS 20.1.0 (mac) log file uploaded at 2018-02-02, 18:15:59

#

The crash happened at line 187

clever mango Feb 3, 2018, 12:21 AM

#

Do you have OBS websocket plugin installed? @thorn crystal

#

Because I know there was a recent issue with crashes when that plugin was installed

thorn crystal Feb 3, 2018, 12:21 AM

#

Not that I know of. How would I go about checking?

clever mango Feb 3, 2018, 12:22 AM

#

Under tools in OBS

#

https://twitter.com/OBSProject/status/957034528014585856

OBS (@OBSProject)

If you're getting crashes when you switch your scene collection on OBS Studio v21 and you use Palakis's obs-websocket plugin, please be sure to update to the latest version, which fixes this issue: https://t.co/t8Ihi31fV8

#

I'll take a look at the crash log but I might have to refer you to OBS on this

thorn crystal Feb 3, 2018, 12:24 AM

#

yeah, I see no websocket plugin

clever mango Feb 3, 2018, 12:27 AM

#

hmm so the crash didn't occur right after changing scene collections?

#

it was changing scenes within one collection?

spring shard Feb 3, 2018, 12:28 AM

#

That's not a crash log, it's seems to be a normal log.

thorn crystal Feb 3, 2018, 12:28 AM

#

Exactly. I go to change a scene and OBS just goes down. It's happened a few times mid stream.

#

Where can I find the crash log?

clever mango Feb 3, 2018, 12:29 AM

#

AFAIK they are generated and can be uploaded only at the time of a crash

#

maybe they're stored in the folder with other logs

spring shard Feb 3, 2018, 12:30 AM

#

For Windows, they save the crash logs at "%appdata%\roaming\obs-studio\crashes".

clever mango Feb 3, 2018, 12:30 AM

#

@thorn crystal go to help > log files > show log files

#

from there go up in the finder window and see if you see a crash folder

thorn crystal Feb 3, 2018, 12:31 AM

#

There's no crash folder. Its just a bunch of logs.

clever mango Feb 3, 2018, 12:31 AM

#

:/

thorn crystal Feb 3, 2018, 12:32 AM

#

There is a plugin here called OBS-browser. Is that different from the OBS websocket plugin you mentioned before?

clever mango Feb 3, 2018, 12:32 AM

#

yes

thorn crystal Feb 3, 2018, 12:32 AM

#

OK. I figured but just wanted to make sure.

clever mango Feb 3, 2018, 12:33 AM

#

I think its best to check with OBS on this one. Head over to discord.gg/obsproject and post your log files and what's going on. They should be able to help out

thorn crystal Feb 3, 2018, 12:34 AM

#

OK. Thanks!

lament blade Feb 3, 2018, 12:52 AM

#

Hey, is it possible to transfer an alert box with all the variations and stuff to another overlay?

#

@weary mist

weary mist Feb 3, 2018, 12:54 AM

#

yeah, for sure

#

click on the alert box, then in the layers tab, there is a button that will let you duplicate, and let you select which overlay you want it copied to

lament blade Feb 3, 2018, 12:57 AM

#

it doesn't show which overlay to copy to, but i clicked the duplicate thing

#

oh wait maybe not, one sec

dense jackal Feb 3, 2018, 12:58 AM

#

ty

tight harness Feb 3, 2018, 12:58 AM

#

NotLikeThis

clever mango Feb 3, 2018, 12:58 AM

#

Sorry folks

thorn quest Feb 3, 2018, 1:00 AM

#

hey folks quick question: my animated alert gifs dont loop anymore... they only play once and then freeze. is there a way i can make the gifs loop again?

lament blade Feb 3, 2018, 1:03 AM

#

@weary mist I duplicated it, i went back to my other overlay, so now how do I get it?

#

can anyone help?

dense jackal Feb 3, 2018, 1:07 AM

#

what file type is it @thorn quest ?

#

when you duplicate it to another overlay it should show up there

lament blade Feb 3, 2018, 1:08 AM

#

@dense jackal where should it show up?

outer ravine Feb 3, 2018, 1:09 AM

#

it's been a week, hosts don't work. Not only the alert but it doesn't even shows on the dashboard on Stream elements

tight harness Feb 3, 2018, 1:11 AM

#

@lament blade Top left hand corner of the overlay you duplicate it to 😃

dense jackal Feb 3, 2018, 1:11 AM

#

whgen you duplicate you will choose an overlay and it will show up on the overlay you chose

📎 unknown.png

#

that button is bottom left in overlay editor

tight harness Feb 3, 2018, 1:14 AM

#

Do you have the activity feed open somewhere during streams?

dense jackal Feb 3, 2018, 1:14 AM

#

@outer ravine do you have ground control?

lament blade Feb 3, 2018, 1:15 AM

#

Thank you

tight harness Feb 3, 2018, 1:15 AM

#

@lament blade No problem seheart

dense jackal Feb 3, 2018, 1:15 AM

#

seheart

outer ravine Feb 3, 2018, 1:15 AM

#

it all worked fine till a week ago, know i tell my friend to host me for testing and it works, but when someone "bigger" hosts me SE doen't notice, its not the alert tho

elfin frigate Feb 3, 2018, 1:15 AM

#

Hey, does anyone know why I am getting an echo on my alerts now for no reason when I test them?

clever mango Feb 3, 2018, 1:16 AM

#

Hi @elfin frigate this will help

#

!multi

nocturne pelicanBOT Feb 3, 2018, 1:16 AM

#

Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

Imgur

outer ravine Feb 3, 2018, 1:16 AM

#

@elfin frigate because you have obs open

clever mango Feb 3, 2018, 1:17 AM

#

@outer ravine Are you a ground control app user?

#

the streamelements desktop app

elfin frigate Feb 3, 2018, 1:17 AM

#

hmmm it don't that yesterday with OBS open

#

didn't*

#

I also did what you said @clever mango still getting the echo 😭

outer ravine Feb 3, 2018, 1:18 AM

#

@clever mango no i'm not ahah

copper socket Feb 3, 2018, 1:18 AM

#

do you have the overlay launched somewhere in a browser..?

elfin frigate Feb 3, 2018, 1:19 AM

#

I pressed refresh on the properties. Thank you! ❤

dense jackal Feb 3, 2018, 1:20 AM

#

https://streamelements.com/groundcontrol gotchu @outer ravine

outer ravine Feb 3, 2018, 1:20 AM

#

every single alert work ahahah it's seem it doesn't even acknowledge the host but only from some channeld

clever mango Feb 3, 2018, 1:21 AM

#

Ground Control isn't necessary but it is one of the three options for host alerts. One of the three (SE site dashboard, site activity feed, or ground control app) must be open when the host occurs. This is why I recommend ground control because it runs and can't be closed accidentally like a browser tab

#

Hosts are different from every other event

#

We use those three outlets to listen for host alerts using the streamer's chat token

dense jackal Feb 3, 2018, 1:22 AM

#

plus it can control your media share/ song requests and has darkmode, different fonts poggers

clever mango Feb 3, 2018, 1:22 AM

#

https://streamelements.com/groundcontrol

thorn quest Feb 3, 2018, 1:22 AM

#

anyone have an idea why my gifs dont loop in my alerts? they stop after being shown once 😦

dense jackal Feb 3, 2018, 1:23 AM

#

I asked earlier what type of file they were 😄

clever mango Feb 3, 2018, 1:23 AM

#

GIF

#

@thorn quest Which overlay is this?

thorn quest Feb 3, 2018, 1:24 AM

#

whoops sry... yeah either webm or gif

dense jackal Feb 3, 2018, 1:24 AM

#

no prob

clever mango Feb 3, 2018, 1:24 AM

#

Webm video doesn't loop but GIF should

thorn quest Feb 3, 2018, 1:24 AM

#

my webm's looped before too 😦

clever mango Feb 3, 2018, 1:25 AM

#

I'll look into this. I just need to know which overlay you're working on in your manager

thorn quest Feb 3, 2018, 1:26 AM

#

you mean the name of my overlay? 😄 sry im confused

outer ravine Feb 3, 2018, 1:26 AM

#

ok i'll download it but it doesn't answer my question xD

clever mango Feb 3, 2018, 1:27 AM

#

The answer for 98% of cases where a host alert isn't received is that one of the three options wasn't open at the time of the host

outer ravine Feb 3, 2018, 1:28 AM

#

the thing is it worked fine for three months lol

thorn quest Feb 3, 2018, 1:28 AM

#

oh wait the gifs DO loop... >.< alright so I guess i'll just have to convert my webms into gifs

clever mango Feb 3, 2018, 1:28 AM

#

I promise nothing has changed since October

outer ravine Feb 3, 2018, 1:29 AM

#

and it works when host my self with another account or my friends host me

clever mango Feb 3, 2018, 1:33 AM

#

If you have Ground Control open during your streams going forward and a host doesn't appear in the feed let us know ASAP after it happens and we'll be happy to look into it. It's just not something we can troubleshoot after a stream has ended.

#

But the code is written in the ground control program to receive hosts as long as it is running when they happen 😃

winter apex Feb 3, 2018, 1:35 AM

#

So i'm still trying to figure out the delay in my widgets when transferring scense. All I have in this particular scene is an alert box and a border for my cam and the border loads in pretty slowly. Any quick tips or troubleshooting i can try??

clever mango Feb 3, 2018, 1:36 AM

#

!load

nocturne pelicanBOT Feb 3, 2018, 1:36 AM

#

Loading time for overlays will vary based on your internet speed, ping to servers, and the amount of data to load in the overlay. Using studio mode, you can preload your next scene before transitioning so that no loading appears on stream. You can also use a longer transition time. https://youtu.be/W8iWsD2Lq3U?list=PL_9rga23xIlJDyaOnO2avbss-PHm28oNs

clever mango Feb 3, 2018, 1:36 AM

#

I recommend studio mode as loading times will vary

#

and you can switch as soon as it loads

winter apex Feb 3, 2018, 1:37 AM

#

Well whats weird is it's crazy inconsistent. Like i said there are simply two widgets in this particular scene. I'm using one of those fancy animated scenes for Heroes of the storm with all kinds of crap and that has no delay at ALL

#

Can you think of why that might be?

clever mango Feb 3, 2018, 1:37 AM

#

The same can be said for any webpage on the internet

lament blade Feb 3, 2018, 1:37 AM

#

IS there a way to select all?

clever mango Feb 3, 2018, 1:38 AM

#

They don't all load in exactly the same time each time

#

There are a number of factors in play

lament blade Feb 3, 2018, 1:38 AM

#

https://gyazo.com/ed94a5d80c7e93f42330d84db6a15b88

Gyazo

#

all of that, can i select that all?

clever mango Feb 3, 2018, 1:38 AM

#

@lament blade There is not at this time

#

the idea is on https://strms.net/ideas

lament blade Feb 3, 2018, 1:38 AM

#

is there a way that i can like move it all up?

clever mango Feb 3, 2018, 1:38 AM

#

you can upvote it

#

Here's what I do

lament blade Feb 3, 2018, 1:39 AM

#

Ok

clever mango Feb 3, 2018, 1:39 AM

#

select one and hold shift while pressing an arrow key a set amount of times. Then I repeat this with the others so that I keep the positioning after all have moved

#

holding shift while using arrow keys will move 10px at a time

#

as opposed to 1

#

It's not great but that's the best solution right now

outer ravine Feb 3, 2018, 1:41 AM

#

so i'm obliged to download something extra? i don't understand why it worked fine 3 days ago and now it doesn't xD

clever mango Feb 3, 2018, 1:42 AM

#

you're not obligated to

#

There are two other options

#

But IMO ground control is the best of the three

outer ravine Feb 3, 2018, 1:56 AM

#

@clever mango well every antivirus i have is deleting it so what are the other 2 options?

clever mango Feb 3, 2018, 1:58 AM

#

It's just a false positive because it's Microsoft hasn't looked it over yet. It's open source and safe. I can walk you through to how whitelist it as many do.

outer ravine Feb 3, 2018, 1:58 AM

#

we just tryed tho hosts from two accounts one worked and one not ahah

clever mango Feb 3, 2018, 1:58 AM

#

The other two options are these pages... https://streamelements.com/dashboard https://streamelements.com/dashboard/activity

#

May I know your twitch account so I can take a look?

outer ravine Feb 3, 2018, 1:59 AM

#

misspizza

clever mango Feb 3, 2018, 1:59 AM

#

Thanks just a moment

outer ravine Feb 3, 2018, 2:00 AM

#

yep but i'm offline

#

we just tryed hosting with two account, in my dashboard i only have one of them.

clever mango Feb 3, 2018, 2:00 AM

#

Well, it's hard to test reliably when you're offline. Can we test while online?

outer ravine Feb 3, 2018, 2:01 AM

#

ok

clever mango Feb 3, 2018, 2:01 AM

#

Ok, please open this page and keep it open during testing https://streamelements.com/dashboard/activity

outer ravine Feb 3, 2018, 2:02 AM

#

BUT the thing is that it may work, when you test it ahahahah. The problem is that it takes only some of the host. Today I've had like 5 host and it worked 2 times

winter zenith Feb 3, 2018, 2:02 AM

#

I will try to host also

clever mango Feb 3, 2018, 2:02 AM

#

I'll host you from multiple accounts 😉

winter zenith Feb 3, 2018, 2:02 AM

#

so we can check

outer ravine Feb 3, 2018, 2:02 AM

#

ok i'll go online know

clever mango Feb 3, 2018, 2:02 AM

#

thanks Kiwa

winter zenith Feb 3, 2018, 2:02 AM

#

or that LUL

clever mango Feb 3, 2018, 2:02 AM

#

please do as well

winter zenith Feb 3, 2018, 2:03 AM

#

I do when you are ready

#

I wil host now

timid pagoda Feb 3, 2018, 2:03 AM

#

same

clever mango Feb 3, 2018, 2:04 AM

#

😃

lament blade Feb 3, 2018, 2:04 AM

#

Works 😄

clever mango Feb 3, 2018, 2:05 AM

#

seems good

📎 unknown.png

outer ravine Feb 3, 2018, 2:11 AM

#

idk

#

i know that you can see any other host on my dashboard even tho today i received two of them

#

xD

lament blade Feb 3, 2018, 2:13 AM

#

o.o

outer ravine Feb 3, 2018, 2:13 AM

#

and you can see from my dashboard that they dont show

clever mango Feb 3, 2018, 2:14 AM

#

I see two today from before we just tested

#

Riki and Janna

outer ravine Feb 3, 2018, 2:14 AM

#

nope

#

they were our tests with my friend

#

i had 2 with 5 viewer

#

julezen for sure and the other i dont remember the name

#

it's like it started showing only the 0 viewer host

lament blade Feb 3, 2018, 2:16 AM

#

I'm confused on what the problem is

outer ravine Feb 3, 2018, 2:16 AM

#

is possible?

clever mango Feb 3, 2018, 2:16 AM

#

No 😦

#

They are all received the same if the right page is open

#

Alerts may not go off for some based on filters but they will all be received

outer ravine Feb 3, 2018, 2:17 AM

#

@lament blade some host works and some don't, if they don't it's not the allert, they don't even show on my dashboard

#

i see them because twitch as a default messege for hosts

lament blade Feb 3, 2018, 2:17 AM

#

I was on your stream when terra hosted, and i saw the host going through and it also was on the activity feed RemSmile Maybe you didn't have activity feed/ground control open before

#

That would explain why it didn't work before

outer ravine Feb 3, 2018, 2:18 AM

#

@lament blade i swear to god today i receive two 4 host. Rikicost and Jannachan (that are tests i made) both shows on my dashboard/activity

#

julezen and another (both +5 viewers) don't appear on my dashboard/activity

dense jackal Feb 3, 2018, 2:19 AM

#

Those are our fixes for now, I'm not sure what changed for you but we will investigate. It doesn't seem that others have this issue consistantly, and what we suggested has worked in the past.

outer ravine Feb 3, 2018, 2:19 AM

#

@dense jackal ok, thanks. I'll tell you if tomorrow i have the same issues or not 😄

dense jackal Feb 3, 2018, 2:20 AM

#

We will check around more and see if we can find others with this issue to more accurately pinpoint the issue

tight harness Feb 3, 2018, 2:20 AM

#

Awesome 😃

lament blade Feb 3, 2018, 2:20 AM

#

Sorry to hear that 😦 but if you keep ground control or activity open, you shouldn't come across any future issues seanLove Let us know how it goes next stream c:

clever mango Feb 3, 2018, 2:21 AM

#

@outer ravine what day/time do you plan to stream next?

#

I will be there to monitor

outer ravine Feb 3, 2018, 2:22 AM

#

@clever mango tomorrow 22 CET i'll be on for sure

clever mango Feb 3, 2018, 2:22 AM

#

I will be there

outer ravine Feb 3, 2018, 2:23 AM

#

i'm just worried they only works with 0 viewers 😦 so all the tests work ahahah

clever mango Feb 3, 2018, 2:23 AM

#

I will bring you a host with people

#

on multiple accounts

lament blade Feb 3, 2018, 2:23 AM

#

i don't think i have 0 viewers on my channel right now

#

Want me to try?

outer ravine Feb 3, 2018, 2:24 AM

#

@lament blade ok I'm going online

#

i'm on

lament blade Feb 3, 2018, 2:26 AM

#

'

📎 unknown.png

outer ravine Feb 3, 2018, 2:26 AM

#

well

#

i don't know what to say ahahah

#

but i swear i'm not crazy ahahahha

lament blade Feb 3, 2018, 2:26 AM

#

It's fine 😄 we all get missunderstandings

outer ravine Feb 3, 2018, 2:26 AM

#

i hopes tomorrow they work

lament blade Feb 3, 2018, 2:27 AM

#

Yep, Take my energy (ﾉ◕ヮ◕)ﾉ*:･ﾟ✧

outer ravine Feb 3, 2018, 2:27 AM

#

but i swear they weren't ahaahha my viewers can testify ahahahah

#

thank u all ❤ sorry for the trouble xD

winter zenith Feb 3, 2018, 2:28 AM

#

we belive you

lament blade Feb 3, 2018, 2:28 AM

#

:3 have a nice day

dense jackal Feb 3, 2018, 2:28 AM

#

it's ok seheart we are just doing our best to help

tight harness Feb 3, 2018, 2:28 AM

#

seheart

winter zenith Feb 3, 2018, 2:28 AM

#

but next time just try to come in imidiantly

#

i think most of the people can help that way more easy 😄

clever mango Feb 3, 2018, 2:28 AM

#

I'll still be there tomorrow @outer ravine

outer ravine Feb 3, 2018, 2:29 AM

#

thank u all 😄

lament blade Feb 3, 2018, 2:29 AM

#

Np seanLove

lament blade Feb 3, 2018, 2:49 AM

#

not sure if this is where this goes, but how would I add a on screen notification of who folowed, instead of only the bot saying someone followed?

winter zenith Feb 3, 2018, 2:50 AM

#

you can make a Overlay in the StreamElements Overlay Editor

#

from there you can make an AlertBox and also display TopTipper, Last Follower ETC.

lament blade Feb 3, 2018, 2:50 AM

#

ahhh cool, seems simple enough, just wasnt sure where to look

#

thanks for the response 😄

winter zenith Feb 3, 2018, 2:51 AM

#

Also, if you want cool Designs without putting much effort into you can check out the "Super Themes"

dense jackal Feb 3, 2018, 2:51 AM

#

Super themes are op 😮

winter zenith Feb 3, 2018, 2:51 AM

#

they are preset Overlays StreamElements lets you use for free

#

and there are many diffrent ones to choose from

lament blade Feb 3, 2018, 2:52 AM

#

i only really want the f ollow noti, not a overlay per say

winter zenith Feb 3, 2018, 2:52 AM

#

worth a look, especially bc you can modify them to your desire

tight harness Feb 3, 2018, 2:52 AM

#

No problem 😃

winter zenith Feb 3, 2018, 2:52 AM

#

Move boxes and disable stuff you dont want/need

lament blade Feb 3, 2018, 2:52 AM

#

ok

winter zenith Feb 3, 2018, 2:52 AM

#

No problem 😄

#

just wanted to let you know that there is a option like that available seanLove

lament blade Feb 3, 2018, 2:53 AM

#

sweet 😄

#

my virus scanner also is giving me probs with ground control, says its a virus, but its most likely false positive, but i tried loading up ground control with pubg, and pubg wont run with ground control open, is my software compromised? I downloaded from main website of streamelements

tight harness Feb 3, 2018, 2:56 AM

#

It's a false positive

dense jackal Feb 3, 2018, 2:57 AM

#

Is it blocking the download entirely?

lament blade Feb 3, 2018, 2:57 AM

#

i disabled it for a bit to install it, cuz i figured it was false positive, and installed

#

and added it to exclusion virus list

winter zenith Feb 3, 2018, 2:57 AM

#

you maybe need to whitelist it

dense jackal Feb 3, 2018, 2:57 AM

#

let it install

#

then click more info when you run it

#

and click run anyway

winter zenith Feb 3, 2018, 2:57 AM

#

but it is no virus I can garentee you that seanK

lament blade Feb 3, 2018, 2:58 AM

#

yeah, i whitelisted it i meant 😄

#

pubg thinks it is a cheat module and wont run?

clever mango Feb 3, 2018, 2:58 AM

#

same issue

#

Since microsoft hasn't reviewed it and certified it antiviruses and battleye see it as unknown and panic

#

but it's completely open source on github and safe

#

Try setting the program to always run as administrator

lament blade Feb 3, 2018, 3:01 AM

#

ok

astral epoch Feb 3, 2018, 3:27 AM

#

does anyone know of a way to pull in world of tanks player stats using stream elements? we use another bot for it at the moment but its uptime is bad

clever mango Feb 3, 2018, 3:27 AM

#

@astral epoch do you know what this other bot does to get the stats?

hardy garden Feb 3, 2018, 3:28 AM

#

Does someone knows if i can stream using the GeForce Experience , with the help of SE as well ?

clever mango Feb 3, 2018, 3:28 AM

#

You can stream with everything except overlays

#

since GFE doesn't support them

hardy garden Feb 3, 2018, 3:29 AM

#

Apreciate

astral epoch Feb 3, 2018, 3:30 AM

#

@clever mango not off hand, checking to see if they show how on the wotlabs site, which is were the current bot gets its stats

hardy garden Feb 3, 2018, 3:32 AM

#

@clever mango How would SE help me ? meaning that I can directly live with GFE

clever mango Feb 3, 2018, 3:33 AM

#

@hardy garden Sorry for the image but I think this explains it well

📎 unknown.png

hardy garden Feb 3, 2018, 3:33 AM

#

Ok

#

It does

#

Sorry if I am silly atm, I am tired....haven't sleep all day....5:34 AM here

clever mango Feb 3, 2018, 3:34 AM

#

ouch

#

Well SE has a lot to offer you even though you can't use overlays on the stream. Explore the site (aside from the Themes Gallery and My Overlays sections for now) and ask questions here anytime seheart

hardy garden Feb 3, 2018, 3:36 AM

#

Thank you

lament blade Feb 3, 2018, 3:36 AM

#

seheart

craggy rose Feb 3, 2018, 3:38 AM

#

hey um i dont know if this is common or not but every time i get a donation it always goes to pending, is there a setting to take that off or is that an always thing?

lament blade Feb 3, 2018, 3:39 AM

#

https://streamelements.com/dashboard/tipping/moderation You may have tip moderation turned on o:

#

Or is it pending on paypal?

craggy rose Feb 3, 2018, 3:40 AM

#

i turned off the moderation, or is the problem that i have to restart stream

lament blade Feb 3, 2018, 3:40 AM

#

So it was on before? o:

craggy rose Feb 3, 2018, 3:40 AM

#

yes and i have it off now but still happening

lament blade Feb 3, 2018, 3:40 AM

#

You have to click save on the bottom

craggy rose Feb 3, 2018, 3:41 AM

#

iv done that as well

clever mango Feb 3, 2018, 3:41 AM

#

When did you disable moderation?

craggy rose Feb 3, 2018, 3:41 AM

#

like 30 mins ago

clever mango Feb 3, 2018, 3:42 AM

#

and then received a tip after that?

craggy rose Feb 3, 2018, 3:42 AM

#

ya

clever mango Feb 3, 2018, 3:42 AM

#

one sec

#

It should take effect immediately and I see you've disabled it. If the next tip requires approval I'll poke the devs about it in the morning.

craggy rose Feb 3, 2018, 3:44 AM

#

alright thank you very much for your time 😄

lament blade Feb 3, 2018, 3:44 AM

#

Have a nice day seheart

craggy rose Feb 3, 2018, 3:45 AM

#

you to 😄

lament blade Feb 3, 2018, 3:45 AM

#

cute

last totem Feb 3, 2018, 3:51 AM

#

Hello, may I have some help with Timers?

lament blade Feb 3, 2018, 3:51 AM

#

Of course! 😄

last totem Feb 3, 2018, 3:51 AM

#

So I have a timer set up, It's enabled. Yet it never happens in my stream?

dense jackal Feb 3, 2018, 3:53 AM

#

What are the settings for your timer?

#

Can you take a screenshot and post it here?

lament blade Feb 3, 2018, 3:54 AM

#

That might be because of the "chat lines" option, maybe you set it too high, what happens is, it will wait for you get that amount of lines before posting

last totem Feb 3, 2018, 3:54 AM

#

yeah

#

it is set to 0

#

5 minutes 120 minutes 0 lines

#

online

#

offline then chat lines

#

ahh wait.... 😭

lament blade Feb 3, 2018, 3:54 AM

#

So online interval is also ticked?

last totem Feb 3, 2018, 3:55 AM

#

i just say minimum chat lines is 5

#

saw*

dense jackal Feb 3, 2018, 3:55 AM

#

FeelsBadMan

#

Never lucky

last totem Feb 3, 2018, 3:55 AM

#

sorry about that..

lament blade Feb 3, 2018, 3:55 AM

#

Don't be sorry seheart

#

We are here to help, if you have any other questions feel free to ask anytime

last totem Feb 3, 2018, 3:55 AM

#

okay.. Thank you guys! Love the platform!

dense jackal Feb 3, 2018, 3:55 AM

#

Our if you have any good memes 😉

lament blade Feb 3, 2018, 3:56 AM

#

seheart

last totem Feb 3, 2018, 3:56 AM

#

📎 Harry_Potter_Car.jpg

dense jackal Feb 3, 2018, 3:56 AM

#

OMEGALUL

lament blade Feb 3, 2018, 3:56 AM

#

LULW

tight harness Feb 3, 2018, 3:57 AM

#

OMEGALUL

last totem Feb 3, 2018, 3:57 AM

#

Thanks guys! Have a great day!

dense jackal Feb 3, 2018, 3:57 AM

#

you too seheart

lament blade Feb 3, 2018, 3:58 AM

#

seheart

hardy garden Feb 3, 2018, 4:36 AM

#

officialy I find SE helpfull and extremly good

dense jackal Feb 3, 2018, 4:36 AM

#

poggers I'm glad

#

come back anytime seheart

lament blade Feb 3, 2018, 4:36 AM

#

seheart

hardy garden Feb 3, 2018, 4:37 AM

#

1 questiom, for the Tip memo i have to write the {user} variable ?

dense jackal Feb 3, 2018, 4:38 AM

#

yes

#

That way it shows who tipped

hardy garden Feb 3, 2018, 4:38 AM

#

Thank's

lament blade Feb 3, 2018, 4:39 AM

#

No problem seanK

hardy garden Feb 3, 2018, 4:39 AM

#

And about the placeholder, what it deos ?

dense jackal Feb 3, 2018, 4:40 AM

#

What placeholder?

#

You mean presets?

lusty laurel Feb 3, 2018, 4:45 AM

#

Hey guys for top donator widget, what kind of text do i need to input for like name + total amount of donations they've made?

hardy garden Feb 3, 2018, 4:46 AM

#

@dense jackal

#

📎 Untitled.png

lament blade Feb 3, 2018, 4:47 AM

#

That is the suggested amount someone sees when they open your page @hardy garden

stuck hamlet Feb 3, 2018, 4:48 AM

#

{name} {currency}{amount} @lusty laurel

lament blade Feb 3, 2018, 4:48 AM

#

It's default on the top tipper widget 😄

hardy garden Feb 3, 2018, 4:48 AM

#

@lament blade thx

lusty laurel Feb 3, 2018, 4:48 AM

#

@stuck hamlet its currently like that, cause the same person donated a couple times for me, it only shows the top donation made by that person, is there anyway to make it so if for example they donated like 3 + 5 +7, it would show top donator: 15?

stuck hamlet Feb 3, 2018, 4:49 AM

#

are you using top tip, or top tipper?

lament blade Feb 3, 2018, 4:49 AM

#

Yep, top tipper widget 😄

lusty laurel Feb 3, 2018, 4:49 AM

#

ohhhh i'm using the wrong widget then haha

#

okay 😄 thank you!

stuck hamlet Feb 3, 2018, 4:49 AM

#

😃

lament blade Feb 3, 2018, 4:49 AM

#

seheart

lament blade Feb 3, 2018, 5:29 AM

#

hey i know this isnt about streamelement but obs chat isnt responding if u can please teach me how to fix https://gist.github.com/20f1438c2f592a7a489001a43b8ce337

Gist

OBS 21.0.1 (64bit, windows) log file uploaded at 2018-02-03, 13:10:09

#

cuz my screen cant be recorded starting the output failed please check the log for detail notet:if u are using the NVENC or amd encoders please make sure your video drivers are up to date

#

Sorry i don't understand that much about it, maybe tomato will help @dense jackal laliceThinking

dense jackal Feb 3, 2018, 5:30 AM

#

what are you using to encode? x264 or NVENC?

lament blade Feb 3, 2018, 5:30 AM

#

nvenc

dense jackal Feb 3, 2018, 5:31 AM

#

are you sure your drivers are up to date?

lament blade Feb 3, 2018, 5:31 AM

#

how to check

dense jackal Feb 3, 2018, 5:31 AM

#

What is your gpu?

lament blade Feb 3, 2018, 5:31 AM

#

sry im noob

dense jackal Feb 3, 2018, 5:31 AM

#

np

#

That's why I'm here 😉

lament blade Feb 3, 2018, 5:31 AM

#

Idk ;{

#

https://gist.github.com/39a58144b275b9cbb159c3484703e3b3

Gist

OBS 21.0.1 (64bit, windows) log file uploaded at 2018-02-03, 13:30:51

dense jackal Feb 3, 2018, 5:33 AM

#

I'm finding a way ot figure out your pc's gpu

lament blade Feb 3, 2018, 5:33 AM

#

ok

#

its desktop btw

dense jackal Feb 3, 2018, 5:34 AM

#

search device manager in the bottom left of ur windows

#

📎 unknown.png

lament blade Feb 3, 2018, 5:34 AM

#

um i found it

dense jackal Feb 3, 2018, 5:34 AM

#

then select dropdown for your display adapters

#

Do you have a gpu?

lament blade Feb 3, 2018, 5:35 AM

#

wait

dense jackal Feb 3, 2018, 5:35 AM

#

My gpu in that case would be the NVIDIA GTX 1070

lament blade Feb 3, 2018, 5:35 AM

#

I DONT UNDERSTAND THESE LANGuages

#

WTF

#

ITS IN CHINESE WTF

#

please take a picture and send it D:

dense jackal Feb 3, 2018, 5:36 AM

#

I don't know how to help there

lament blade Feb 3, 2018, 5:36 AM

#

i mean like u take screenshot of where to press

dense jackal Feb 3, 2018, 5:36 AM

#

📎 unknown.png

#

click

#

display adapters

lament blade Feb 3, 2018, 5:37 AM

#

yes nvidia gforce gtx 1050

dense jackal Feb 3, 2018, 5:37 AM

#

okay

#

if you're gpu is not up to date, it will not let you stream

#

on NVENC

lament blade Feb 3, 2018, 5:38 AM

#

how do i check

dense jackal Feb 3, 2018, 5:38 AM

#

download this https://www.geforce.com/geforce-experience/download

#

it will auto detect your driver and navigate the program

#

to update it

lament blade Feb 3, 2018, 5:38 AM

#

ok

#

umm i downloaded it

dense jackal Feb 3, 2018, 5:39 AM

#

now install

lament blade Feb 3, 2018, 5:39 AM

#

installing

#

ok download finish

#

Oh wait this is shadowplay isnt it

dense jackal Feb 3, 2018, 5:41 AM

#

it has shadowplay

lament blade Feb 3, 2018, 5:41 AM

#

oh

#

ok whats next

#

i downloaded

dense jackal Feb 3, 2018, 5:41 AM

#

📎 unknown.png

#

click drivers

#

and then download the drivers you need

#

mine are up to date

#

so there isnt any download button

#

should be for you

lament blade Feb 3, 2018, 5:42 AM

#

but uh theres a download button

#

ok i pressed the download button alrdy

#

ok it downloaded and it have showned express installation/custom installation

dense jackal Feb 3, 2018, 5:43 AM

#

express

lament blade Feb 3, 2018, 5:43 AM

#

ok downloading

dense jackal Feb 3, 2018, 5:44 AM

#

your screens will flutter black for a sec, it's just installing don't worry

lament blade Feb 3, 2018, 5:44 AM

#

Ok

crimson yew Feb 3, 2018, 5:44 AM

#

In the Ground Control app which token do I put in where the custom bot name is?

#

If that makes sense. xD

dense jackal Feb 3, 2018, 5:44 AM

#

the token for when you are signed into the bot account

lament blade Feb 3, 2018, 5:44 AM

#

You get that on your bot twitch account

#

its still preparing to install lol

dense jackal Feb 3, 2018, 5:44 AM

#

you have to sign into your bot account

crimson yew Feb 3, 2018, 5:44 AM

#

on Twithc?

#

WOW

dense jackal Feb 3, 2018, 5:44 AM

#

then generate token in ground control

crimson yew Feb 3, 2018, 5:45 AM

#

twitch*

dense jackal Feb 3, 2018, 5:45 AM

#

ye

#

and in ground control

lament blade Feb 3, 2018, 5:46 AM

#

its installing now 😄

dense jackal Feb 3, 2018, 5:48 AM

#

@lament blade after updating if you continue to have problems checkout discord.gg/obsproject we like to stay more SE focused here if we can 😄

lament blade Feb 3, 2018, 5:48 AM

#

for some reason my google chrome is black

#

nvm its black

#

back

dense jackal Feb 3, 2018, 5:48 AM

#

your gpu most likely runs a lot of ur system so its guna reset everything for a short moment

lament blade Feb 3, 2018, 5:49 AM

#

@dense jackal i did ask the cominuity but no one reply

#

Then ask in #welcome , Support is more for SE questions 😦

#

Installation Complete

#

sry whats SE lol

#

Stream elements?

dense jackal Feb 3, 2018, 5:50 AM

#

yes

lament blade Feb 3, 2018, 5:50 AM

#

ok tomathin installation complete

#

if you continue to have problems checkout discord.gg/obsproject we like to stay more SE focused here if we can 😄

crimson yew Feb 3, 2018, 5:50 AM

#

After I generate, what do I do next?

lament blade Feb 3, 2018, 5:50 AM

#

Try testing it now

#

ok

#

You logged in your bot's account and got the token on Ground control? @crimson yew

crimson yew Feb 3, 2018, 5:52 AM

#

Yeah, and I tested it. Now the bots name is different

lament blade Feb 3, 2018, 5:52 AM

#

It's on the name you wanted it to be?

crimson yew Feb 3, 2018, 5:52 AM

#

Yup! 😃

lament blade Feb 3, 2018, 5:53 AM

#

lalYES

dense jackal Feb 3, 2018, 5:53 AM

#

Generate your 0Auth token in ground control

crimson yew Feb 3, 2018, 5:53 AM

#

I must say, StreamElements is pretty bad ass.

dense jackal Feb 3, 2018, 5:53 AM

#

📎 unknown.png

lament blade Feb 3, 2018, 5:53 AM

#

ok @dense jackal the only thing is uh the graphic is like 360p or something

dense jackal Feb 3, 2018, 5:54 AM

#

I'm not sure I can be of much help from here on out I apologize @lament blade

lament blade Feb 3, 2018, 5:54 AM

#

its okay maybe its my desktop problem

#

thanks anyway

dense jackal Feb 3, 2018, 5:55 AM

#

seheart glad I could help

lament blade Feb 3, 2018, 5:56 AM

#

@dense jackal Thanks! I am willing to spent this day to find how to chnage it to 1080p if i have problem i try to msg u again thanks

dense jackal Feb 3, 2018, 5:57 AM

#

Please direct StreamElements based problems here only ❤

lament blade Feb 3, 2018, 5:57 AM

#

seheart

dense jackal Feb 3, 2018, 5:58 AM

#

I can help some but the obs devs and helpers are more helpful with their stuff 😄

random hedge Feb 3, 2018, 6:25 AM

#

Is there a way to setup an image to pop up on screen in timed intervals?

dense jackal Feb 3, 2018, 6:26 AM

#

Yes! the image rotator widget 😄

vale ridge Feb 3, 2018, 6:27 AM

#

Quick question, hopefully I'm not bothering anyone. It's about the overlay. I'm using it at the moment but all it picks up is black. Is there something miniscule I'm skipping?

#

The overlay is perfectly fine but it doesnt show anything else but the beauitful overlay.

dense jackal Feb 3, 2018, 6:29 AM

#

it shows up correctly on SE but not obs?

random hedge Feb 3, 2018, 6:29 AM

#

Thanks @dense jackal

dense jackal Feb 3, 2018, 6:29 AM

#

seheart

vale ridge Feb 3, 2018, 6:31 AM

#

After I finished using the overlay editor, I popped it onto OBS and everything looks fine but everywhere else that should be the screen is black.

#

Hopefully that makes sense.

dense jackal Feb 3, 2018, 6:32 AM

#

!multi

nocturne pelicanBOT Feb 3, 2018, 6:32 AM

#

Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

Imgur

vale ridge Feb 3, 2018, 6:35 AM

#

I checked over and over again. Shutdown is checked. Swap Preview is unchecked.

dense jackal Feb 3, 2018, 6:37 AM

#

can you screenshot what you see in obs

#

oh silly! you need other sources 😄

#

like gameplay

#

or desktop capture

vale ridge Feb 3, 2018, 6:40 AM

#

.....

#

....

#

Let me just walk away slowly.

dense jackal Feb 3, 2018, 6:40 AM

#

seheart

lament blade Feb 3, 2018, 6:41 AM

#

seheart

vale ridge Feb 3, 2018, 6:43 AM

#

It works. Thank you so much for your time. Have a good night/morning. I really appreciate it.

lament blade Feb 3, 2018, 6:43 AM

#

Goodnight! Thanks for being nice seanLove

dense jackal Feb 3, 2018, 6:44 AM

#

no prob man come back anytime we are always open B)

worn linden Feb 3, 2018, 7:18 AM

#

my stream elements donations isnt working but follows was and so was sub

dense jackal Feb 3, 2018, 7:19 AM

#

what is your twitch channel?

worn linden Feb 3, 2018, 7:19 AM

#

twitch.tv/13frogman

dense jackal Feb 3, 2018, 7:19 AM

#

You need to change your tipping link

#

in your bio

#

to StreamElements and not Streamlabs

worn linden Feb 3, 2018, 7:21 AM

#

thank you

dense jackal Feb 3, 2018, 7:21 AM

#

seheart

worn linden Feb 3, 2018, 7:21 AM

#

i forgot to do that when i switched my stuff over

dense jackal Feb 3, 2018, 7:21 AM

#

all good 😄 happens sometimes 😃

nova iris Feb 3, 2018, 7:40 AM

#

is it possible to transfer points from an old twitch name to your new one ?

dense jackal Feb 3, 2018, 7:42 AM

#

you can also give points to yourself

#

and remove points from the old one

nova iris Feb 3, 2018, 7:43 AM

#

i think i only got half of that @dense jackal

dense jackal Feb 3, 2018, 7:43 AM

#

all editable here https://streamelements.com/dashboard/leaderboard/current 😄

nova iris Feb 3, 2018, 7:44 AM

#

oh ok cool thank you

elfin frigate Feb 3, 2018, 8:28 AM

#

Hey so kinda mad, I got echoed alerts through obs and I had a huge host with no alerts. What is going on?

dense jackal Feb 3, 2018, 8:38 AM

#

Do you have ground control open?

#

!multi

nocturne pelicanBOT Feb 3, 2018, 8:39 AM

#

Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

Imgur

dense jackal Feb 3, 2018, 8:39 AM

#

!host

nocturne pelicanBOT Feb 3, 2018, 8:39 AM

#

Twitch doesn't have a "notification system" for hosts (unlike follows, subs, raids, etc.) so the only way for StreamElements to know that you are being hosted is to connect through you to twitch. This connection is made on:

SE Dashboard page - https://streamelements.com/dashboard
SE Activity Feed page - https://streamelements.com/dashboard/activity
Ground Control desktop app - https://streamelements.com/groundcontrol

Please have one of these open during your stream in order to receive host event notifications.

dense jackal Feb 3, 2018, 8:39 AM

#

Have you tried these @elfin frigate ?

elfin frigate Feb 3, 2018, 8:55 AM

#

Oh I have to have that open? That's good to know. Thanks. Do I tried the mutli options and still echoing through obs I did not have the overlay open

cursive grove Feb 3, 2018, 9:01 AM

#

theres a built in !store command, not sure where to find it? (so ic an change it)

#

it was an alias of items, nvm

dense jackal Feb 3, 2018, 9:03 AM

#

Was just about to link haha

cursive grove Feb 3, 2018, 9:03 AM

#

:p

dense jackal Feb 3, 2018, 9:04 AM

#

check ur layers for multiple alert boxes @elfin frigate

elfin frigate Feb 3, 2018, 9:11 AM

#

I only have one 😦

desert briar Feb 3, 2018, 9:12 AM

#

long long time user of obs and streamlabs, but switched to stream element today thanks to tomathin. Only thing is, I'm getting hella hella bad lag that I've never seen before. My pc has great specs, and this only happened after using one of the super themes or w/e they're called.

#

https://www.youtube.com/watch?v=GOb7A2uNl34&feature=youtu.be

YouTube

Melmsie

lag

▶ Play video

#

Only thing I can think of is that it's the theme slowing my pc down for some reason, but why would that happen, and how could I fix it?

dense jackal Feb 3, 2018, 9:14 AM

#

Animated superthemes can be more intensive can you send me your obs specs?

desert briar Feb 3, 2018, 9:14 AM

#

what specifically do you need?

dense jackal Feb 3, 2018, 9:15 AM

#

you can dm me but stuff like this

📎 unknown.png

#

📎 unknown.png

lament blade Feb 3, 2018, 9:18 AM

#

hi! my total sub button is not updating, is there a way i can refresh the widget?

dense jackal Feb 3, 2018, 9:20 AM

#

https://streamelements.com/dashboard/session you can refresh the totals

StreamElements

StreamElements - The ultimate tools for live streaming

The Ultimate All in One Platform for Streamers

lament blade Feb 3, 2018, 9:22 AM

#

it still shows as 0 when I have 3, does it normally take a while to update? ><

dense jackal Feb 3, 2018, 9:22 AM

#

try signing out and signing back in

#

did you just become affiliate or partner?

lament blade Feb 3, 2018, 9:22 AM

#

yeah, i became affiliate this morning

#

i can try signing out and back in though

dense jackal Feb 3, 2018, 9:23 AM

#

that would do it, twitch api will be flaky at first for us 😄

lament blade Feb 3, 2018, 9:30 AM

#

ok sooo it worked, thank you! but i mucked up and accidentally reset my labels, is there a way to get them back?

dense jackal Feb 3, 2018, 9:32 AM

#

have to add them manually or wait for more 😦

lament blade Feb 3, 2018, 9:32 AM

#

ok no prob, thank you so much!

cursive grove Feb 3, 2018, 9:40 AM

#

can we make it so when a sub is gifted, the GIFTER gets the points, and not the receiver?

dense jackal Feb 3, 2018, 9:41 AM

#

not atm but that's a good idea!

cursive grove Feb 3, 2018, 9:48 AM

#

its a good incentive for others to gift subs 😄

cursive grove Feb 3, 2018, 10:11 AM

#

i also discovered something which im pretty sure is a bug: i had an item in the store that costed 100 points, a few people purchased it, and at some point I made the price 10,000, and refunded the people who bought it at 100 pts, and they got refunded 10,000

dense jackal Feb 3, 2018, 10:14 AM

#

The refund just gives them however much the item costs

#

so if you change the price then refund it will refund 10k

untold sorrel Feb 3, 2018, 10:15 AM

#

Just incase Im missing something, are we able to copy and paste widgets from one overlay to another?

dense jackal Feb 3, 2018, 10:15 AM

#

Yes bottom left icon that looks like two pages and a red star

untold sorrel Feb 3, 2018, 10:15 AM

#

Youre a star @dense jackal

#

Cant believe I missed that

dense jackal Feb 3, 2018, 10:16 AM

#

No problem

#

I'm a professional pointer

icy shuttle Feb 3, 2018, 10:50 AM

#

Hey, how do i turn off the Stream Report Email?

dense jackal Feb 3, 2018, 10:51 AM

#

There's an unsubscribe button at the bottom of the email 😄

hardy garden Feb 3, 2018, 10:53 AM

#

Huge streamers and youtubers community....love it

icy shuttle Feb 3, 2018, 10:53 AM

#

damn im blind, thanks @dense jackal 😄

dense jackal Feb 3, 2018, 10:53 AM

#

seheart

#

np

honest charm Feb 3, 2018, 11:31 AM

#

hey everyone i wanted to irl stream an event im attending and participating in tomorrow but im not sure on even how to irl stream i went to the streamelements irl guide all you need to know but it didnt have what i needed..

lapis ingot Feb 3, 2018, 11:53 AM

#

you can irl stream on your phine

#

phone

honest charm Feb 3, 2018, 11:53 AM

#

yes i know that but im wanted to use my go pro and its a car race event .

lapis ingot Feb 3, 2018, 11:53 AM

#

ahhhhhh

#

shit i dont know

honest charm Feb 3, 2018, 11:54 AM

#

haha yeah iv been digging on google but not alot about it and so far only parascope ooffers to connect to the go pro then go live but i cant use it for twitch.

lapis ingot Feb 3, 2018, 11:55 AM

#

damn i wish i knew to help you man

honest charm Feb 3, 2018, 11:56 AM

#

all good parascope leads to facebook or twitter ... hmm maybe somthing for the twtich devs to get on haha

#

what about overlays and such for irl streams?

tight harness Feb 3, 2018, 12:08 PM

#

We do overlays for IRL streamers but the whole using a go pro is a bit out of my depth

upper steeple Feb 3, 2018, 12:33 PM

#

why is there a help button on my overlay now o_0?

#

📎 what.png

#

its gone now, but in case it happens in the future what was that?

tight harness Feb 3, 2018, 12:37 PM

#

Refreshing the cache of the overlay fixes it

#

That's the zendesk help button

upper steeple Feb 3, 2018, 12:37 PM

#

okay it was weird when i changed scenes it apepared

hushed quartz Feb 3, 2018, 12:56 PM

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hey i have a problerm with the widget tips top donator and recent donator

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📎 unknown.png

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📎 unknown.png

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the last donator did the donation with anonimus because he put his name in the description so he asked me to stwitch his name. and i had to tipe it manualy.

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now i want it to go back to automatic tell me who is the top donator and the last donation

tight harness Feb 3, 2018, 1:04 PM

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Did you put the email in?

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For their donation

hushed quartz Feb 3, 2018, 1:05 PM

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i didnt

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i think he did

tight harness Feb 3, 2018, 1:07 PM

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I meant when you typed it manually

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Was the email address there?

hushed quartz Feb 3, 2018, 1:07 PM

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no it said anonymus

tight harness Feb 3, 2018, 1:07 PM

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Email, not name

hushed quartz Feb 3, 2018, 1:08 PM

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okay i think i fixed it

tight harness Feb 3, 2018, 1:08 PM

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HandsUp

cursive grove Feb 3, 2018, 1:16 PM

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@dense jackal yes, im aware of that...(you just restated what I said), which is why im saying its a bug

cloud niche Feb 3, 2018, 1:24 PM

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so is it possible to give a moderator permissions in stream elements? modding for a streamer and he isnt very productive on this stuff

tight harness Feb 3, 2018, 1:39 PM

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@cloud niche There is a feature we call Dashboard access which the streamer can set up on this page: https://streamelements.com/dashboard/account/channels and it allows them to grant moderators of theirs access to their StreamElements account to help them set everything up

lament blade Feb 3, 2018, 2:30 PM

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What does the loyalty points do?

tight harness Feb 3, 2018, 2:30 PM

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Allows you to spend them on things like mini-games, the stream store, giveaways, contests, song requests, a bunch of things

lament blade Feb 3, 2018, 2:30 PM

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Oh I See Thanks Dude!

tight harness Feb 3, 2018, 2:31 PM

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No problem seheart

left meteor Feb 3, 2018, 2:43 PM

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how do I enter the JTW key without typing the whole thing

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i need help in voince support

lament blade Feb 3, 2018, 2:50 PM

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just a question > do people who auto host still get currency for hosting??

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Hey How Can I Set Video Hosting public so that everyone can host

tight harness Feb 3, 2018, 3:00 PM

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@left meteor Copy it then paste it

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Ctrl + C, Ctrl + V

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@lament blade Yes

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@lament blade Video hosting? 🤔 you mean Media Share?

indigo bone Feb 3, 2018, 3:19 PM

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how do i add a user name to a command, but make it clickable for their twitch profile

tight harness Feb 3, 2018, 3:23 PM

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I don't believe you can 🤔

indigo bone Feb 3, 2018, 3:25 PM

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i guess this will work ${user.name} Displays lowercase name ${user.name}

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or will that just be the user that starts the command ?

tight harness Feb 3, 2018, 3:27 PM

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Doubt it'll be clickable though

indigo bone Feb 3, 2018, 3:27 PM

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hmm anyway to do like a link but change the text ?

tight harness Feb 3, 2018, 3:28 PM

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No

pulsar gulch Feb 3, 2018, 3:33 PM

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Hello there

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@tight harness u there ^^ ?

tight harness Feb 3, 2018, 3:34 PM

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Yes

pulsar gulch Feb 3, 2018, 3:34 PM

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I want a command with !wins ( show's wins ) and one with !addwins x .. how do i make that with !add wins cuz i can't figure it out

tight harness Feb 3, 2018, 3:35 PM

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📎 2d63526cd996c5f470c1163594d6ee36.png

pulsar gulch Feb 3, 2018, 3:38 PM

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so at !wins i use ${count <name>} ?

tight harness Feb 3, 2018, 3:39 PM

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If you don't want to increase it use ${getcount <name>}

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With name being the name of the command

pulsar gulch Feb 3, 2018, 3:39 PM

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i want to increase it manually

tight harness Feb 3, 2018, 3:39 PM

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Right, then use getcount

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Because count adds 1

pulsar gulch Feb 3, 2018, 3:39 PM

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but i cannot use like !addwins 5 so it will add 5 ?

tight harness Feb 3, 2018, 3:40 PM

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No

proud pumice Feb 3, 2018, 3:40 PM

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luckily you win game by game

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😄

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@pulsar gulch you're overcomplicating it my man

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just edit a command

pulsar gulch Feb 3, 2018, 3:40 PM

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@proud pumice in my dreams Kappa

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📎 unknown.png

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is this wrong right 😦 ?

tight harness Feb 3, 2018, 3:40 PM

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This might also be useful

📎 a3b12e1531daa35903ef3c0730e27283.png

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These commands already exist in default commands

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You don't need to make them manually

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And you put <name> as the command name, which it isn't

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That was just to demonstrate where you put the command name

pulsar gulch Feb 3, 2018, 3:43 PM

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hmm

lament blade Feb 3, 2018, 3:44 PM

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how can I change my streamelements logo?

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my old logo is still displaying

tight harness Feb 3, 2018, 3:46 PM

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Profile Page > Open My Profile > Change it over on the left

pulsar gulch Feb 3, 2018, 3:47 PM

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the first one works .. but the second one it's .. ehm still don't understand 😦

📎 unknown.png

tight harness Feb 3, 2018, 3:47 PM

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You don't put !addwins

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Okay, so the idea is that it gives you a counter of how many times a command has been used

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getcount shows you the number without adding 1

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count adds 1 and shows you the number after adding 1

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So say ${getcount example} would show you the command !example has been used once

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If you do ${count example} it would add 1 and say used twice

pulsar gulch Feb 3, 2018, 3:50 PM

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so i should have !wins ${getcount wins} and !addwins ${count wins} ?

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Sooo like this then

📎 unknown.png

tight harness Feb 3, 2018, 3:52 PM

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Yes

pulsar gulch Feb 3, 2018, 3:53 PM

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Thank you ❤

tight harness Feb 3, 2018, 3:54 PM

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No problem seheart

pulsar gulch Feb 3, 2018, 3:55 PM

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so when i use the !addwins he will display a message StreamElements : 1 and if i type again he will increase it

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but can i stop it from getting the message " StreamElements : 1 " ?

pine hemlock Feb 3, 2018, 4:04 PM

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I don't believe it's possible to change it. It's just showing how much the count is increased to

pulsar gulch Feb 3, 2018, 4:04 PM

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I see , it will look better with a message or something ? any tips ^^ ?

pine hemlock Feb 3, 2018, 4:15 PM

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Make the response something like: Added a win, new total is: $(count wins)

pulsar gulch Feb 3, 2018, 4:35 PM

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how do i reset that count ?

pine hemlock Feb 3, 2018, 4:43 PM

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!editcount wins 0

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i believe

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!editcounter

pulsar gulch Feb 3, 2018, 4:43 PM

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@pine hemlock editcount worked

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thanks ^^

pine hemlock Feb 3, 2018, 4:43 PM

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np

latent magnet Feb 3, 2018, 5:20 PM

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Updated the number of points users get for follow/subbing but it hasn't updated it in stream yet, do I need to remove the leaderboard and reinstall it?

pine hemlock Feb 3, 2018, 5:21 PM

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did you hit save, and it usually takes ~10minutes for it to start updating

latent magnet Feb 3, 2018, 5:21 PM

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I did, it's still sitting at the points I updatd to

pine hemlock Feb 3, 2018, 5:22 PM

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It should automatically start doing the updated numbers. no need to remove anything

dense jackal Feb 3, 2018, 5:24 PM

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i wonder if parting and joining the bot would refresh it here thinkNoHands

latent magnet Feb 3, 2018, 5:24 PM

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i'm hosting someone else right now, I'll update the numbers again and see if it sticks tonight

ionic summit Feb 3, 2018, 6:05 PM

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When someone tries to request a song this message pops up! you must provide a valid youtube id or url and the setting for who can use it is set to everyone in the music request settings.

versed crane Feb 3, 2018, 6:06 PM

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when i add a item to the store and i choose for stream perk it will shown up in the widget when i redeem that item but when i choose for code-list because i have multiple codes for that game the widget doesnt show an alert on stream is this a bug am i doing something wrong

weary mist Feb 3, 2018, 6:07 PM

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@ionic summit make sure in your twitch settings that you allow links, otherwise that is what will be posted

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@versed crane let me check in on that, I am not 100% sure

ionic summit Feb 3, 2018, 6:14 PM

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ok so when the first song is finished palying.. the queue just dissapears, and doesnt keep playing the rest. How do i fix that?

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?

lament blade Feb 3, 2018, 6:20 PM

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So you have a list full of requested songs, and when the first song is done, the queue clears up?

ionic summit Feb 3, 2018, 6:20 PM

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yes

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and then when i restart the ground control, all of them are back but it only plays the first one again.. and then repeats that pattern

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any fixes?

lament blade Feb 3, 2018, 6:26 PM

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Sorry for the inconvenience, i'm checking right now if that has been reported before

ionic summit Feb 3, 2018, 6:27 PM

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think i saw a forum post about it

tight harness Feb 3, 2018, 6:29 PM

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We don't have forums 🤔

blissful blade Feb 3, 2018, 6:32 PM

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Hi! I'm having problems with my overlay chat

tight harness Feb 3, 2018, 6:33 PM

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What kind of problems?

lament blade Feb 3, 2018, 6:36 PM

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@ionic summit Could you tell me what songs were on the playlist?

blissful blade Feb 3, 2018, 6:37 PM

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@tight harness My text for twitch chat has a bit of transparency and its hard to read it

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@tight harness I checked and it said my opacity 100%

lament blade Feb 3, 2018, 6:37 PM

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If you go to text settings, you can select a solid color

tight harness Feb 3, 2018, 6:38 PM

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Yeah, it'll be the text colour opposed to the opacity

lament blade Feb 3, 2018, 6:38 PM

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📎 unknown.png

blissful blade Feb 3, 2018, 6:38 PM

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📎 unknown.png

lament blade Feb 3, 2018, 6:38 PM

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Select a black color

blissful blade Feb 3, 2018, 6:38 PM

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It's black but it still has transparency

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📎 unknown.png

lament blade Feb 3, 2018, 6:39 PM

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move it around

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I'll show you one sec

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https://gyazo.com/91ad0838ba5d19f23aa5375bb99a2a4c See that the default has opacity to it

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But if you move it around it doesn't

ripe herald Feb 3, 2018, 6:41 PM

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https://i.imgur.com/7uLpg7X.png

Imgur

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choose dark chat and white letters

lament blade Feb 3, 2018, 6:42 PM

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OR that ^

blissful blade Feb 3, 2018, 6:42 PM

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yeah but i didnt want the black box, i just wanted the transparent background

lament blade Feb 3, 2018, 6:43 PM

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Then did you do what i said? RemSmile That should fix it