#helpdesk-twitch
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Alright, thank you!!
Whatever your PC can handle
Oh man I accidentally deleted it
Nvrm
@tight harness can I use all of the overlays except the camera?
You can delete the camera border if you want
@hollow zinc you didn't read correctly; if you upload at 640 x 201 it will remove 1 pixel (technically this is the correct size but now it's missing information) but it will stretch the image regardless
i couldn't seem to get it to not stretch no matter what i did
so i have to assume the border is outside the header window
or space, lol
(the correct term is hard to use when i don't know it)
gimme your StreamElements profile
@tight harness ok
i am trying to set up commands for the future and i can't seem to figure it out..... halp?
@native rain can you explain what you mean, or what you are tyring to do? Then we can work out how to do what you want ๐
i am trying to add some commands of my own and they seem to not work when i type the command in my chat.... am i doing something worng or does it not work while i am offline?
it will work while you are offline. Let me check your account to see whats up. What is your twitch name?
actually, it looks like you currently have the bot muted. You can unmute it from your dashboard page ๐ @native rain
oh..... thats why lol
๐ ๐
@final onyx ok, let me check it out fo ryou. Give me a minute
@primal skiff check out the link that mee6 posts in #welcome there are tons of tutorial videos. you can also check out the knowledge base, it was very recently updated with everything you need to know
ah
@final onyx you should join the bot to your channel first (make sure to mod it)
then people can request songs
Does it show how to add the game capture the overlays the texts etc???
Game capture is done through your broadcasting softawre (OBS or xsplit are common ones). As for the text, yes, all that is explained
What exactly was the extension uopdate supposed to do?
@swift parcel meant to post in here, how do i make countdown count up and not down, and how do i reset it?
there is no way to make the widget count up, she may have not realized that is what you where looking for
is there a way to reset it?
make sure to post your idea here: https://strms.net/ideas, then post the link that is created in the #๐ญ๏ธฑfeedback-and-ideas channel
with ground control or something?
As for reseting it, you just need to reload the overlay (as long as you have shutdown when not visible, you just turn it off and back on. Refreshing the cache should do the same thing)
ok yeah
one last question
is there a way to automatically clear my cup without going on the site
it doesn't matter if i switch overlays it still fills up from last time
maybe the reload overlasy button on GC does that?
@weary mist
Anyone know what the update to the twitch extension was?
Right side of the SE dashboard
@last tangle Added store redemptions and some performance/cosmetic improvements
On the twitch extesion? Why cant I see it on mine?
what is your channel name?
We'll adjust the wording since it's no longer just stats
@final onyx did you see Terrabucks image? I was away from my computer for a bio break
looks like its working, ๐
So the themes all seem to be cut off at the edge
the ones I've made and the premade overlays
when I launch them they get cut off
Are you launching them in 1080p? Because they're all made to be 1080p
yeah I set it to launch in 1080
my monitor resolution doesn't need to match does it?
brower source
Have you tried Ctrl + F?
it also does it when I launch in a tab
open the browser source settings, and make sure the width is 19s0, and the height is 1080
and if you used a theme, make sure you have the size of the overlay on the site set to 1080p, as they will not scale down if you change it
๐
Hi! what stuff do I need to Improve my channel here?
no need to paste your link, you have it linked to discord
and that question would be more suited to #welcome
for improvement, I would suggest modding StreamElements in your chat, and using our tipping page instead of the one you currently have linked
Then you can make full usage of all our features, including the Overlays
@lament blade have you taken advabtage of all stream elements have to offer ?
chat bot , timers , chat commands , loyalty store. overlays and an awosome no commission atall tip page ?
advantage *
take it from the guy that visited our offices ๐
@gaunt light Nope Just use the notifs , I don't know how to use those stuff. I have tip page via stream labs. The Song request thing and points while watching I don't have any idea pls halp.
yep , i am so hooked to them i wanted to see the headquarters
@weary mist Sorry didn't know.
its good. We are here to help. you can import all your stuff from StreamLabs, so you can have all your data here. I am sure Denatherion can assit you in getting everything set up, he has asked all the questions once already 
insteaf one bank that gives u everything for free
@gaunt light I don't get it. Yes give me a mentor.
its like going to 5 stores to get the ingredients for one pizza
i will help you set everything up
we are that one store you can go to in order to pick up everything
we also have a youtube channel with a ton of how-to videos
@lament blade what they are saying is stream elements does the same stuff as what your using so you might as well just use elements
that too, lol
you can also check out thier entire youtube guide on how to everything i swear it took me an hour to run a full top like stream
Where is the guide?
espaicly the tip page as compare to other i never bother to check take no fee or money out of u
honestly what I know about elements I got from disecting premade overlays like some kind of mad scientist
Okay ๐
go over to overlay section oick up and start exploring the possiblities
Streamlabs have them gifs that pop out but when I tried elements for follows notifs iz da bomb.
there is alot of self work which is far rewarding then anything u'd see out there go get u pizza brother
streamlab is old fashion in my taste it is dead and outdated.
the fact they are since the beginning of time and have no basic feature like here , nonetheless support like this . they shouls just pack everything and move to Natanya ( for isrealieswho got the reference )
FYi i am still up to help tommorrow regardless.
@lament blade you can direct message me and i can help however I can
@gaunt light That's true. :l no help me in streamlabs.
@lament blade Ohh @gaunt light What time is that in Philippine time? I'll go watch that video first.
here u have a question answered in a min.
check that out 19:00 israel compare to phillipins iam fron my phone
Can you guys also help with finding true love? I know it's a long shot but might as well try haha.
and we arent even the support here i am acustomer like u
that a bloody community by defenition
or how ever u spell that
It says.
Philippines is 6 hours ahead of Israel
12:01 AM Wednesday, in Israel is
6:01 AM Wednesday, in Philippines
I can give u tios
๐ There it says above^
tips*
Add me friend will contact as soon as i can
Studying for a degree limited time.
and if i made u in less then 1 hour u got no execus ;)
I've got it @gaunt light if need be I'll tag you in ๐
was talking to Mind but u csan also
I am already messaging mind to help him XD
great !
Yiz ๐
Hmm. Im having an issue where my alerts will pop up slow.. gif will pop up. Then like 20 seconds later the sound will go off. Is that just my computer?
@rancid coral check if it does that on the website as well. I haven't heard of a delay like that
Thank you , to @subtle edge *Bows.
No problem bud
How do I reset all points to 0 ???
@tawny ruin On the website you can go to Leaderboard and there's a red button that says Reset
ok thanks
No problem
hi, is there a way through variables for someone to input their own message after a redemption? ie : they use the command !redeem tshirt and then are able to type their size after it without the bot issuing an error? thank you!
@peak dock When people redeem via the store you can ask them to include requirements, such as their size. it's part of the creation of items, the 3rd page
Okay! I didn't see that Thank you!
No problem
Ah it works perfectly. I just have just clicked right past it. Thanks again!
You're welcome ๐
hey ground control isnt putting songs requested in my song queue
its showing up but not playing
also what is mediashare?
@slender anvil mediashare is so that you can share videos from song requests on your overlay, if you add the widget
as for the first part, go to %appdata% folder, and delete the ground control folder, and re-open the app
that "should" fix it
ok
is the refreshing of song requests fixed ? I have to refresh it in order for it work after some song where not put in
@winged sundial it should be from what I hear. If you delete the "Ground control" folder in %appdata%, and then launch ground control, it should work fine. It works at least for me in testing and while streaming
not using ground contorl
ok
Can you DM me detailed step by step on how to duplicate the issue? I am going to bug people
i have a backup song playlist and the requested song wont play after the song that is still playing
i do also have a naother list playing but i alsways have to move over to refresh if people request songs
and i can't type tonight lol

me neither lol
hey guys, no bits falling again in cup on stream
I'll have a look again @vapid rapids
@slender anvil @winged sundial if you both can give me a detailed way to duplicate it, that would be wonderful. just send it to my DM's. So far, I stopped having the issue when I did the ground control thing I described, I just don't use the site for SR, as I use GC for both SR and events that pop
@vapid rapids did you change anything on your cup? or randomly broke again?
all it is if someone requests a song the playlist that we use as are backup has to finsih the Whole Playlist before playing the requested songs
also how do i get the audio from ground control to play on my stream but i dont want to hear it
I use a program called Audio Router to do that
@slender anvil try the "go to your %appdata% folder, delete ground control folder, and start ground control". Then let me know if it continues to do the same issue
it should wait at least until the end of the current song playing
no it waits until the end of the playlist
ok
i got it fixed
however it shows the wrong song on stream
it shows the requested song
not the song playing
it will not update with the backup list at the moment, but that is a planned feature
@vapid rapids could you refresh cache in the properties of your browser source of the cup for me?
we are limited because of the youtube API, and getting that information would consistantly push us over the limit
same reason we can't do searching song requests, lol
lol
Is there a way I can get my donations from streamelements to streamlabs?
cus i can only get them from streamelements to streamlabs?
huh?
i refreshed btw
i see the cup refilled
ok
@weak pelican are you making a overlay from scratch?
no i found one on google
So you aren't using one of the premade one's Stream Elements provides?
no i just heard about stream elements from a friend i didnt know they had overlays
Ok, so go in the overlay editor, press add widgets, and add the alert box
Hi, I need help transferring my Ankhbot Currency into StreamElements Loyality!
How to activate the Live alert for streaming in #291219887274328064 ? I can't access it atm :<
@wide stream Are you using the csv file directly from ankhbot?
@lament blade Message one of the SE champions and if you have 100% SE stuff they'll add you
Yes @slim cairn
also @weak pelican incase you didn't see, go in the overlay editor, press add widgets, and add the alert box
Try redownloading it and see if it was a file problem from ank's side
@wide stream Try this: https://filter.dj/CSVtoStreamElements.html
Whats meant by ''copy and paste csv''? @stuck hamlet
The Currency.csv file that Ankhbot creates, copy that, into the website. ๐
Ye I got that, but I'm not able to open it
Ty
I see another problem there. I won't be able to do the '' bob,123
fred,43
larry,67'' style because the watchtime is also listed in that .csv file
Looking like this
kunshikitty,152106,1588
nreuter10,136630,1481
gh000000st,118021,1289
name, currency, hours
thats fine, it should cancel out the hours on it's own
Aight
should



Is this normal? 
is there a tittle at the top?
Can you send the file here? ๐
I'll do it for you, much simpler :p
3.22 mb of text 

The site freezes when i try to load all of these 
Same happened to me 
Can we try 100+ points?

it's doing it 

20k users 
Alright Current seems good, ill do all time now ๐
All time import doesnt seem to work on the site, ill have to reach out to the person who made it, but it doesnt matter that much
Current it good tho ๐
Whats the difference anyway?
All-time is unaffected by mini games or add/remove points. It is purely collected from watching the stream
I see, so all-time can't be changed?
it can now i believe, we've added the buttons to the leaderboard, just not sure if it's functional.
Is it save to use the store, minigames etc rn or shall I wait until everything is done?
Aight, thank you so much for helping me out 
No worries! We are here if you need anything else โค

The day will come
Btw, will we be able to localize everything one day?
The shop and the donation page?
It's official... I've sold out. Please make me a sellout.
checking right now
looks good to me
:0
you are now officially a #291219887274328064 @stoic wren
what do you mean by localize? @wide stream
Many germans aren't good at english
So if the shop site is english they won't know what to do
oh language, yeee, we have plans for more languages

Awesome
Does this mean if I put in 10 there if someone donates 10โฌ he gets 100 points? and if he donates 100โฌ he gets 1000 points?
its
the tip bonus x the amount donated
so if the tip bonus is 100 then if they donate 1 dollar they get 100 points
@wide stream
So if I set the Bonus to 200 and someone donates 2 dollar they get 200 points?
@slim cairn
They'd get 400
It's the tip bonus multiplied by the amount donated
Hm :/ Will there be an option to get bonus per $/โฌ? Because I don't want anyone to donate 1000โฌ and then get 200000 points 
Also there is only paypal, so fake donations are possible. Someone fake donates 1000โฌ, gets the points an then gets his money back
Unsure
I think it's the same for euro and dollars
No that was not what I meant
And some more payment methods are coming, but SE has no control over charge backs
thats all paypal
in the Ankbot you can set ( i.e. 1 dollar = 50 extra points. 2 dollar = 100, 3 dollar = 150............)
Without multiplication you know?
because with the multiplication there is a chance of people making high fake donos to get much points, then redeem something expensive in the store and then charge back their money
That's a good idea but hasn't been implemented, you can request it at https://strms.net/ideas though
Aight I'll do so ๐
Can I please get help with something?
This is what I mean btw x)
@rough mirage AS AWAY, AND HELP WILL COME
tag Force users to sign in with their Twitch name, when they do such a fake donations with a chargeback, throw them into the deep. Those are not loyal and the rest of your viewerbase wouldn't want those either in the chat.
Forgive Lord Scalp, he bought the cheap keyboard without the capslock 
๐
@wide stream that's excacly how the SE system works
wasn't looking as I was typing, was watching PUBG
i thought you were talking about custom points per donation
Just realized my alarm is going of in 4 hours
ni ni ๐ค
But you explained it that way: If I set the bonus to 200 and someone donates 1000โฌ the person will get 200000 points
Wait my mistake

but yeah
Dont mind me I'm stupid
50 points per 1 dollar
almost 5 am 
Thanks for your help 
I need help with overlays not showing up on my elegato capture software when I add It is there a way I can fix it or another way I can add it ?
@rough mirage We don't support elgato streaming software, it should work theoretically though. I recommend downloading OBS.
Oh ok so now I need to know if I am doing it right . Do I just press launch overlay copy the link then add it to obs? Or is it done differently ?
you got it right
^
just make sure that you set the width and height in the source settings to match, default for our overlays are 1920 and 1080
obs defaults to 800 and 600
Ok good to know
I only just fixed my elgato so I am still learning anyway thanks for the help
Np feel free to ask questions whenever you want ๐
Roger that captain
@stuck hamlet Could you retry to get my points into the All Time leaderboard? I think I accidently reset it while you were putting them in the last time 
oh no, like i said, i wasnt able to put it in all time
i contacted the creator of the site, and he will hopefully fix it soon
Oh okay, I thought it was my mistake
@weary mist My obs defaulted to 1920x1080
G'day guys, over the last couple of months I've had dramas with host alerts not working with the alertbox. Any suggestions? Cheers
I mean are you rewarding them with anything procks when hosting
And does anyone know how to join the sellouts
Tipping page takes 2+ minutes to load (or doent load at all, even if refreshed and cache deleted) Tested on Chrome, firefox edge and internet explorer. Tested on multiple computers from friends who live in different cities.
Everything else is loading fine
I was able to laod it up no issues
with chrome, make sure you disable hardware acceleration, that could help.
the only thing I could see possibly slowing things down is the GIF, as bad connections will cause it to take a bit to load
though its an awesome gif
Any idea about the host alert not working in my overlay? Every other alert works bar the host alert.
@real wigeon first pinned message. Do you have the activity feed open while you steam?
Nope
that needs to be open to maintain a connection with twitch to obtain host information
Ahhh I see, but it didn't need it before. Was a change made?
Still not loading faster. @stuck hamlet
Relaly takes up to 2 minutes, everything else is totally fine except this page. Also, everyone of my friends can't load it either 
Really*
Hey folks, StreamElements noob here. Having a problem with a Latest Follower/Subscriber widget and long usernames
I'd like them to scroll, or shrink, or... something other than just run off the end of the box
What my friends get trying to load the tip page
Try removing the heavy to load images...
they may not have great internet

the gif in the middle might be heavy for some users to load :/
Well it doesnt load for me too and my internet is fine ๐
9ms ping, 50k down and 10k up
Could you try removing the gif in the middle?
It may be a server that you're connected to right now that's being slow, doesnt really make sense tho 
I can load it just fine too, for what it's worth ๐ฆ

Are your friends german too?
@gleaming matrix we have a "Text scroll" option
sorry for not answering before
Oh, no worries. I guess I have to set it up as two different boxes then, one as the title/graphic and one as the actual data. Will it still scroll if it fits entirely in my bounds, though? I don't want that
oh yea, it will scroll always
oh. bleh. ๐ฆ
It displays fine for people with like... <20 character names, but this one dude followed with a giant name and it just wrecked the whole thing
Yes they are all german @stuck hamlet
It may just be a slow european server right now :/ i dont know what else would cause this
why can my viewers not buy tickets for my giveaway? They are typing !tickets
I connected fine @wide stream
i believe the command is !enter and you should double check to see if it's active @last tangle
Are you using OBS Studio?
Yes I am using OBS and !enter doesnt work and it is active
Then refresh cache in the properties of the browser source @frozen imp
!enter is not active @last tangle
I'm looking at your commands page right now..
Not sure whats the issue
Open your overlay in the overlay editor, edit the Alertbox widget

Hi, my timed messages in chat do not come up when I'm streaming?
Lower the requirements for the timers. I believe if the requirements are not met, the timer itself resets which is causing the issue you're running into.
someone like @turbid reef can explain how timers function
I don't quite understand it 100%
is there any place you know where i can buy some extra super themes ?
Anyone know why I cat turn on Roulette? I have it turned on in module but when I try to turn the chat command on it says I cant and its controlled in modules
All our superthemes are free and available to everyone @green hull
it's just a visual bug, if it's on in modules. its on.
but there is no for game i want xd any of this styles dont fit to Black Desert ; p that why ask if there is any place where i can buy more ;p
We're currently only really producing themes for new games or ones that are generally popular on twitch. Maybe in the future when we have more people working on themes etc stuff for less popular games can be created etc
Black desert is in top 20 ; p
Is the a ! command to purchase more tickets for a giveaway?
so its more popular than CALL OF DUTY: WWII / Destiny 2 / etc ; p
That gives them one free ticket... Do you use that to buy more as well?
Oh ok thank you! You guys are great with the support btw... Very helpful
Do i need to have an overlay running for my chat alerts to work?
When i add a theme from the gallery end then look at my themes, there always shows to of the same theme. WHy ?
Is there a way to activate kappaexplosion with item redemption?
It's very strange that this is not in the list.
currently no way
@stuck hamlet
Sorry, decided it's crutches (second bot). And how to avoid a double message?
@Nightbot you successfully redeemed Risovashku for 5000 points - would be enough.
@quick flame What do you need help with? ๐
ahh i figured it out, thought that there should be more than a white screen when pressing launch overlay xD
๐
@violet nimbus It's normal for it to give 2 messages if you redeem via the chat, if you redeem via the site it only gives one
@violet nimbus the first message is an automatic response to the !redeem chat command, that can't be disabled unfortunately
the 2nd message is created by the Chat Alerts module, which can be disabled.
However, if you disable the chat alerts, you won't get a chat notification for website redeems
Hello! Is it possible to make a sound when someone Cheers? I can't seem to find where I can upload a sound
on your overlay, edit the alertbox' cheer settings, and you can add a sound to the event
And then at the bottom you'll see Variations Settings, so if you want to change the sounds that the different variations make, you can do that there ๐
check out the alertbox video tutorial: https://www.youtube.com/watch?v=8LVRd2X4HvU
Learn how to customize your alerts and setup different alerts variations with StreamElements Alertbox ----- Overlay Manager guide: https://youtu.be/X7XrDdRE7...
Thank you!
is there a command to tell people how long they have been subbed for?
I see what you mean, like !followage but !subage ๐ no not currently but it's probably possible, one for the ideas board I'd say
It'd need to use the data gathered from sharing subs in the Twitch chat, basically the same way we register the sub has occured
yeah
I'm trying to add responses to the module 8ball... but after saving it says there was an error updating the module, and added responses are not there... ๐ฆ
Oh, and Hi ๐
Are the responses really long?
The reason I ask is because the modules have trouble saving any changes if there's a problem with the settings for any of them
Problems are caused when either something is left blank, a message is too long or a number is too high
So, there was one longer answer and that might have caused problems?
I mean it'd have to be pretty long to cause problems but it's possible
You could try shortening it and see if that helps
It was maybe 7 or 8 words...
Yeah, I tried shortening, but it keeps giving the error... I could try loggin in and out?
Sounds reasonable ๐ค could be an issue with the settings for one of the other modules entirely in that case
There's only 2 causes, either the bot isn't in your channel (which usually it is), or it's the second thing which is an issue with the settings, which includes something is left blank, a message is too long or a number is too high
Oke... will try and check...
Make sure in chat alert settings that the minimum triggers are at least 1
hello
Hey
I've deleted 2 long answers, and now it is saving it ๐ Thanxs!
is there a possibility to use some of the preset notification packs from theme gallery if i start a new blank sheet?
You can duplicate widgets from one overlay to another
or how can I import a premade alert box to my existing overlays?
ah okay that sounds like a solution ๐
This button on the overlay manager is the duplicate widget button
You can use this to duplicate to either the same overlay or a different overlay
that is a nice option, tho it would be easier if we would have a "library" of all the exsisting ones no? might be only an idea from me
Well if you create an overlay from a theme you can duplicate any item from it using that feature ๐
So it's somewhat already in place ๐
No problem ๐
Hi, anyone can help me setting up commands to show the URL of desired other channels?
Like if I get a host, and want to give the link of the channel hosting to my viewrs quickly
@sonic osprey when you create a custom command, there is a shoutout template available
Check out ${1}, they are playing ${game ${1}} at https://twitch.tv/${1}
but this $$$$ thing?
I thought it had something to do with donations or smth
nope, the $ sign means it's a variable
we support a lot of variables, as you can see here https://streamelements.com/dashboard/bot/commands/variables
${1} means the bot will retrieve the first word after the command name, so if you type this command : !shoutout toto then ${1} will be replace by toto in the output message
got it, thanks
Hey team, are we having any delay on notifications on donations?
Not to my knowledge, how long has it been?
I had 4 dontations today, two 100$ and 1 20$ and $6.66 and all delayed by atlaeast 10 mins
Paypal already notified me the monies had come into my account
But they just took a long long time to come through
If they didn't show up at all I'd have asked if you had the enable moderation on ๐ค
I have devs looking into another issue for me so im wondering if the two are tied together somehow as theyre both to do with notifiations
Ohhh! I did switch that one on yesterday! ok easy! that explains that
That means one of your mods need to approve them
so if they're taking 10 minutes to do that then that'll be why ๐
Yeah my mod just confirmed he is had to approve them all
That'll be it ๐
Just to double check, the command in Streamelements for songs is !sr correct? I'm stepping out of having Nightbot and Streamlabs and condensing down to hopefully just SE lol
yes, its !songrequest and !sr as an alias
Sure, what's the question?
so, i'm from Brazil. there is anyway to translate the bot chat commands text?
We're planning on adding various languages for that, it will definitely be a thing for sure ๐
but at this moment, it's not possible. right?
some peoples here have problems to understand what the bot says
Correct, only for the commands which can be made as a custom command, which currently isn't many
when I start some chat games, they don't understands what to do
Understood, well when we add more languages it won't be a problem ๐
@lament blade let's talk here, ping me when you can screen share
Hello, I was wondering how can we host other people's stream?
on your chat it's a command: /host channel-name
Thank you!!
I recommend using /raid <username> when ending stream, has a more profound effect
most definitely
hosts before your stream, to say hi, get some blood pumping through your veins, then raid after your stream to share your viewers with someone you want to support
Oh ok
@weary mist do I write the command in my chat?
yeah
https://twitter.com/LatteMotte/status/944612160826675201 did you /host or /raid at the end of your stream :)
The autohost is when the raided party goes offline. The /host is now only to be uses as a networking tool before you go live to attend other channels with a manual host that shows up on their alerts.
I see 100+ channels a day & 90% still uses /host ๐ณ Remember at the end of your stream you now /RAID don't use /HOST
Twitch changed it last week so now everyone is automatically included in a raid (unless they choose to leave before)
https://t.co/RSeN6SvkFC
#SupStreamers
#twitch
Can someone tell me the process on how to download a theme that I made for an overlay to my obs?
You click on Launch in the bottom left and it gives you the browser source link to put into your OBS ๐
https://www.youtube.com/watch?v=KDvLynUqXI4 - Tutorial video here
Thanks
Is there a way to add a variation for the highest tip, so it makes a different sound, etc
For the alert box you can add variations for tip amounts
Using Variations Settings
If you mean so it makes a variation for when the previous highest tip was surpassed then no but that's a nice idea, suggest it here ๐ https://strms.net/ideas
Yeah but nothing for the top donation
@tight harness Is there anyway to transfer streamlabs alerts over somehow?
Yes, click on Import then Streamlabs on the main page
Is there a way to only let donations for alerts from streamlabs then?
If you want to transfer the alert box it transfers the whole alert box
Then after the transfer you need to start using us, it's simply an import, not a link between the 2 services
And just check off what I don't want?
Yes
Alright let me try that, thank you.
No problem ๐
It says to please login to streamelements when I am
Are you connecting to the Streamlabs website too?
I clicked 'copy donations to streamelements'
They sign you out daily
@lament blade This should help: https://www.youtube.com/watch?v=8LVRd2X4HvU
Learn how to customize your alerts and setup different alerts variations with StreamElements Alertbox ----- Overlay Manager guide: https://youtu.be/X7XrDdRE7...
@tight harness That video never mentioned how to do that
@lament blade add the alertbox by clicking on WIDGETS at the top of the editor window and then select ALERTBOX
@clever mango I did... but it just comes up with the streamelements one and not streamlabs
@tight harness added the sub age command to the idea boards
Good 
๐
@lament blade if you import an alertbox from streamlabs it will show up here as a separate overlay https://streamelements.com/dashboard/overlays
It will say streamlabs imported alertbox
@lament blade Apologies, I guess that video is a little outdated
No problem
I'm trying to test my redemptions through the extension... it keeps saying error, anyone know why?
Also are we just going to have the panel extention, not overlay? ๐ฆ
Overlay is in development
I use Mirillis Action, and I'm in need of assistance
Right now, perks that have requirements cannot be redeemed within the panel extension. Also, I believe it displays the first 10 items in the store at this time. It's a work in progress ๐
@clever mango Sorry, I'm still confused...
Mirillis Action?
Yes
I'm not familar
Is it broadcasting software?
If it has the ability to add a webpage as a source within a scene it might work but I've never heard of this program. Most people use OBS or Xsplit.
that's new?
No @lament blade
why I never had it before lol
It usually only shows up when you first log in with us
It shows for new users who haven't set things up
Also my recent activity is gone 
Oh using a link, shoot tyvm I'll wait for them to update then
Overlays too
are you logged into a different twitch account

im sure its still there. are you on beta or something
fml i could've gotten a 400 viewer host 
ok only 320 left xd
@pine hemlock i'm on the normal link streamelements.com/dashboard/
even tried 2 browsers ๐
I mean. It's all linked by twitch ID im not sure how anything would dissapear
All the devs seem to be dead/missing rn so
@tawny pivot
on streamelements I stil see recent events 
vs
Overlays in OBS still work
i'm confused
Stream elements overlay's make my streams so laggy wtf
@lament blade Did you follow the tutorial video that was linked to you including shutting down each browser source when not visible?
o
This one - https://www.youtube.com/watch?v=KDvLynUqXI4
Tutorial #1 - Adding StreamElements Overlays to OBS Studio ----------------------------------------------------------------------- ๐ StreamElements ๐ -------...
funfact: all overlays etc back

Hey y'all I need some help
Added some animated overlays to obs and test streamed
But when I followed my alt account the alerts never popped up
did you follow the account that you set the overlays up with or did you follow the alt account?
๐

back to your dungeon Styler!
๐


๐
๐
Thx again @clever mango lol
no problem
What's the problem? ๐
That's what it's showing but this is the image
Try downscaling the resolution
@tight harness what size would you suggest
It worked, thanks!
No problem ๐
You guys f'ing suck. You made my stream laggy af with these overlay's. I did what the instructions said. Went to delete all of them, but I can't delete this one file/overlay and my stream is still laggy af
@lament blade you just streamed minecraft with really low settings, do you use a potato to stream on?
OBS
your PC hardware, give me at least the CPU and GPU models
It was because of the overlay's. Yesterday it was completely fine.
I'm watching the VOD, not seeing any lag at all
You can't see it, I ended it cause it was so flipping laggy
You can't see it? ๐ค
If you're trying to use animated overlays on a PC that can't handle them there is nothing streamelements can do about that. It's up to the streamer to use what their hardware can handle.
the VOD is laggy, it is falling way below 30FPS that the stream is set to
There are many options available including static themes or you can make your own overlay. What CPU, GPU, and memory does your computer have? With that info we can make a recommendation.
No clue how to check.
Windows 10?
mhm
click the search bar
type System Information and press enter
take a screenshot of that window please or type what it says for Processor and Installed Physical Memory (RAM)
Installed Physical Memory is 8.00GB
Processor?
Processor Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz, 3101 Mhz, 4 Core(s), 4 Logical Processor(s)
Have you installed a separate graphics card in this computer?
not sure
Hi support! I am new in this server, I have a question. There is some way of being able to use a overlay of streamelements in obs classic? My streamings are not good with the obs studio ๐ฆ thanks
@arctic vault No one supports classic anymore. Not even OBS
@arctic vault OBS classic is not supported anymore for like 15 months. it is better to fix Studio for you.
whats my JWT token?
okay well my thing is I was fine streaming yesterday, my streams were very quality and not lagging, but all the sudden after putting all those overlays on and just deleting them, the streams are now laggy
found it nvm
@lament blade Ok, your computer is quite old/weak. You can stream but you shouldn't expect to be able to do much because of the hardware limitations. You'll need a very simple overlay and only one running at a time. Even having other browser sources from other services is going to tax your system. Condense everything into one. As for OBS settings, visit https://obsproject.com/wiki/ where you can find the OBS forums and a live chat where volunteers help out users.
Do any big streamers use elements ?
I have the same configuration in the two obs (classic and I studio) and in the obs studio, my streamings have too many lag, I dont know why ๐ but ok dont worry... Thank you for the answers ๐
Yes, many
nightblue does
@fading orchid
@fading orchid yes. shroud, nightblue and many more
I think
@clever mango So why is my stream now laggy af after I deleted the overlays?
Because whatever you have running right now is taxing your system
I don't have much running...
@arctic vault i can help you with OBS settings for Studio to make it run smooth, if you can hit me up on the weekend where i have like 30-40min for that
dayum busy guy
we are all super busy, but we make what time we cna do help out ๐ @high patio
@lament blade We can help figure out a solution, and even get you back on track, it is what we are here for. If I was at home, I could do a teamviewer session, and try to figure out what is slowing things down. I get home in about 3 hours, so if you want to, I can assist then
@ebon forum thanks! I am spanish and my english is a little bad haha but I will call you thanks in advance.
@arctic vault this is not a big issue, we can definetly work it out. And if things get stuck on the language barrier, we have a spanish speaking supporter ๐ @olive lintel
great man! thanks, in this weekend I will call you.
@arctic vault yop, just message me directly, we get it done. i'm from germany, so same timezone
@ebon forum its ok!
@arctic vault 
Yo, quick question. In my sub variations I have a variation that gifted subs give a different message, yet when someone gifts one it defaults back to the default message. Is there any way to fix this?
@scarlet hound That's being worked on by the devs. Should be fixed soon.
@scarlet hound I've sent you a DM so I can look into this further
go to start > run > dxdiag
Is there any way to resize the hype cup? Xsplit is showing it at 200%
It's resized within the widget settings. There is a settings cog wheel where you can select the cup of your choice and below that you can adjust the size.
no problem
Is anyone working on fixing the contest betting system? Its a little broken right now
Broken in what way?
There is one winning response to a contest and those that select that repsonse get their bet back and their share in the prize pool. The size of prize for each person is determined by their bet size, for example, a 10 point bet pays twice as much as a 5 point bet. @last tangle If you have an example of contests not working this way, please let me know so I can look at it.
I'm having problems in Donations
Hi @tepid nova what kind of problems?
Hey where do I change my subscriber goal at
Where are you now @frigid bluff? Dashboard?
yes
Activity Feed > Widget Data > Goals
If you're in the overlay editor you click on DATA at the top and then Goals
same thing
Oh, that is changed in the widget settings
Click on the goal widget in your overlay and then change the goal in the left panel
thank you!
@tepid nova hi I can help you in english and spanish (if you find this better) (tambien te puedo ayudar en espaรฑol, si ayuda en algo)
Nรฃo consigo receber doaรงรตes,
hi i had a new sub yesterday but nothing showed up on my stream elements at all any help is appreciated
@viral gate have you changed your name?
no
recently*
@viral gate If it was a twitch prime sub, they have to enable the share option in their prime settings. if not, they have to share the sub using the share button above your chat
I am not seeing the twitch name you have linked in discord (prowelsh) in our system
yes but i changed that like 6 months ago was working until now
ok, what is your current twich name (relink in discord to get it to update)
jimmywelsh
ok. Now back to MrAlucards question. Did the person announce their sub?
If they subed via twitch prime, we don't get notified unless they refresh, and announce it
oh maybe your right then but they showed up on my overlay but nothing else unless that was from a previous sub they done thats why i was confused
the current sub showing in your data is from a while ago
oh ok thanks for clearing that up and your help much appreciated ๐
Is there a way i can add a sound command to command list? like if a user wanted to play a short stream sound like... HYPE we are maing.. it will be a 5 sec sound. StreamLabs have it but i cant find it in streamelements. Am i missing it or is it not here? Thanks ๐
You can add a sound effect to the stream store and make a command that redeems the sound effect by using the variable $(redeem name) The name in the variable is the item name that you set when adding the sound effect to the store
yeah, thats fine
Hello!
I cannot figure out how to change my chat commands. any assistance would be lovely! thanks
To edit commands go to the chat commands section on the Stream Elements website, find the command you would like to edit, then press the pencil at the very end of the column.
@quartz moss ^
Well i am either blind or crazy because i dont see one
or you could do !command edit (command) new response
Make sure your page is full-screen, if it is and you still don't see it then you'll have a scroll bar along the bottom of your page
๐
FAIL!! im done with this lolz

Thanks ๐
@whole folio Ask over here
Oh sorry and I found out thx
Yo, can i disable AUTO hosts from showing as a alert ??
Please tag me in th responce, im not lurking this room all the time ๐
@tight harness u know this ? ๐
@humble ether no you cant
set the host alert amount to a higher number if you dont low viewer autohost showing
well,, i got a 35 auto host today ๐ soooooe ๐ i dont wanna close out alerts for hosts of that size ๐
i already have it so people that dont stream can't spam it.
I dont want any autohosts showing, its kinda (another) dumb thing ..
Welp rip me.
Fix plz XD
Its on the ideas board its just not really a priority
i know i know, i kinda learned to live with the fact that none of MY problems are on priority XD
Mostly just new themes for overlays that seem to be comming out regulary XD
Themes are actually one person and that person has nothing to do with coding. Theres a lot that changes weekly behind the scenes and we're working on youtube support.
yea i know i know ๐ Just me saying salty things ๐
Good evening and happy holidays. I am using one of the animated overlays and it doesn't seem to want to show my donations. I was hoping to get this resolved because I'm sure it's due to my poor understanding. Thansk!
*Thanks
I was wondering does stream elements have a Variable for recent or latest sub?
@trail mauve i think its a widget
Was asked to make a subhype command to display recent sub in chat
So like welcome to (streamers channel) @(user)
@user being the recent sub
well is has to have it since default it says "Name has just subbed" right ? ๐
Ohh okay was a module
@ember hull Your donation link on your page links to another service that is not ours. We can only track donations through our service
@pine hemlock if I add a tip through the editor and have it proc the alert will it show? Also thank you for the quick response.
If you add the tip via https://streamelements.com/dashboard/tipping/list and select "imported tip" when adding it, yes it will trigger an alert
Outstanding thank you ๐ Have a rad night.l
anytime
How do you make someone mod
do i give my followers a site so they can donate to me? i have paypal but im not sure what to do
and does this look good? https://www.twitch.tv/twitchfluehr
hey yall, im trying to fix a channel I edit for. they have TTS on bits enabled but its not reading it. The test in the overlay manager works but actual cheers repeated or otherwise dont. I have check all the settings of the widget and its variations and it should work. any insight would be appreciated
https://streamelements.com/twitchfluehr/tip if you set up your tipping settings correctly @red wave
so do i just copy that and put it in my stream thing? @pine hemlock
@hearty peak all the variations have tts enabled, and the regular settings for cheers?
@red wave Generally people add it under their stream as an image with a link
if i do a test in overlay manager it reads it. just not an actual cheer
ok THANK you @pine hemlock
Was it working before or was it disabled @hearty peak
it was working before apparently
you can come to the channel and i can show you if you want
u can link me it but im not sure how to fix it
lmk when youre in
i am
@pine hemlock what image do i add?
gonna do the original cheer first
Whatever imag you like @red wave , usually people just use the paypal logo etc but up to you
and then one through overlay manager
ok thank you
that first one i sent
because i dont see you cheering
was a repeated cheer
o
from the dashboard
@pine hemlock Im helping anthony out, if he were to put a image with a link attached how would he do it
@hearty peak I mean if its all enabled. i dont have a true answer.. unless you wanna spend more bits to test it with a new cheer rather than repeated

@rose sky He has to go to his twitch page, scroll down and click the thing next to edit panels
He found it.
Is there any good overlays for Black Desert online :333
@hearty peak @pine hemlock does the donate image look good and can you click on it https://www.twitch.tv/twitchfluehr
looks fine
ok thank you guys
@whole folio We dont have a specific BDO overlay. Some of the overlays are generic for any game, all of them can be edited to remove elements you dont need - so honestly "any" overlay "could" work with some effort
should i have tipping presets enable?
Ok thanks!
@pine hemlock
How do yiu guys make money! Amazing
@whole folio We're funded for some years as we develop our product. I dont have any specifics of what is to come in the future
@red wave Presets encourage users to use them yeah, but you dont have to use them if you dont want
@pine hemlock thank you so much i really need help lmao
@pine hemlock sorry cuda but i need help again
@pine hemlock how do i put my discord in my stream? like with an image?
nvm i got it
Same way as with paypal. find an image, and the link
@pine hemlock am i aloud to put on music?
Short answer: yes
Long answer: Most music is copyrighted and if the owner of the music really wanted to, they could file a DMCA takedown on your channel and twitch would have to remove your channel - this is super unlikely to occur.
ok thank you
How do you edit Custom Commands? I am not finding the edit button - https://cl.ly/2y3U0z1U0j1Q
Zoom out on the site or slide the white bar on the bottom
and you'll see the edit button @hushed folio
haha ty
@pine hemlock can i use the n word in music?
yeah theres a few things like that on the site dependant on window size
@red wave I believe it doesnt matter in music.
ok thank
how does using sound effects item work? does it just play on stream?
Sound effects are store redemptions that play a sound on stream yes @balmy jewel
so I dont have to open anything and you can hear it on stream?
You need an overlay that has the store redemption widget on it
the extension option in dashboard in the middle row?
Hello! It's me again lol. I dont know if it is a bug or something, but I have been playing around with multiple layovers. I have 3 differnet ones now, but when I hit the "simulate sub, follower, donator" I hear the sounds from all three? Even though only one is turned on in my OBS? Any idea? Thanks.
Maybe its just a bug that StreamElements layover manage plays all 3 sounds but only one will play through obs?
@stark sonnet Sounds like you dont have the "enable shutdown when not active" option in the browser source options (you need to do this to all of them, even on seperate scenes)
Also if you're testing it, the sound plays via the website too, but there is a mute button in the top right
hello
a guy make a lay out for me but how add i recent follower top donator and chat in layout and the working and i have own alert pic for donate and follow
My overlays -> Create a blank overlay. Open it in the overlay editor, at the top there is "Widgets"
All the things you are looking for will be located there.
The alertbox widget is the widget you need for the follow alerts etc
thanks i gone try ๐
@red wave no advertising pls
@pine hemlock Cool that was it. I needed to ennabe shutdown when not active on OBS. Thank you!
Anyone test overlay on Linux with QtWebkit Browser?
is it normal for songs to be incredibly loud? i find myself having to keep the volume on like 8 or 9 while also keeping the actual youtube video volume down super low so i dont blow out people's ears
@grizzled sail different setups work differently with volume. My setup works like yours, i keep it really low.
is there a way to fix this though? i donโt have much freedom with volume because of it
requiring the volume to be on <10 out of a scale of a 100 is ridiculous
I tweaked volumes through obs. SE doesn't control how sound flows through your computer
@everyone Please help! My audio and video arenโt syncing during my stream. Any ideas? Networkโs not the issue. PCโs not the issue. Gotta be settings somewhere. I use Xplit Broadcaster and use a Logitech C922x Pro.
@bleak garnet does it also happen in OBS?
Hello there, my timers are not appearing on stream, is there a way to reset the bot?
Quite a while back, but thanks anyway
Is there a list anywhere of all the variables that can be used in an overlay text field? Like {streamer}
The ones who are usable for that particular widget are usually visible below the text field where you can enter them
I saw that exactly once, but don't see it anymore. Just blank space.
If you don't see it for a text field then it's likely there are no variables for that particular text field
I just checked with the alert box for example and they were all there
Yeah, but there are things like, again, {streamer}, which just seem to work by accident =\
and that's just from an "Insert Text" widget
For what kind of widget?
{streamer} didn't used to be a thing for the Insert Text widget, it was asked for recently but before that there weren't any
There's a lot of widgets where there's variables for them
hmm, gotcha, so it's just an undocumented feature.
Damn, was hoping there were more of those sitting around ๐
If you look in Widgets you'll find plenty of text labels with variables
Yeah, been trying to use a few of those, and I'm getting mildly frustrated, so I figured I would go down a couple of other avenues first
Why frustrated?
I'm bouncing between a few Super Themes trying to see how they do certain things in them
Eh, I came in here yesterday asking about smooth solutions for text that doesn't fit when using a variable like latest follower or latest subscriber in a widget
and was basically told "lol there isn't one"
Out of curiosity, how aren't latest follower and latest subscriber fitting what you have in mind?
Well, on a layout I have planned, I set aside 200px for usernames
well, Twitch allows absurdly long names in some circumstances, so I end up where I have to make it so (a) the font size is small enough max-length name fits, which makes usual-length names look bad, or (b) scroll... but it still scrolls small names, which is undesired
And what were you hoping to do in that case?
My hope is any of a few options:
- font size reduces to fit content in the space alotted
- name truncates gracefully, not mid-character, or spilling off the side of the box
- names that don't fit (and only those) would tightly scroll
Have you tried adding that to the ideas board?
I've been using StreamElements for all of like... two days, so I've still been trying to get my feet under me, and seeing if there's a way to accomplish what I want without making requests.
But in this case... that seems appropriate based on what I've found. ๐
Hello again. StreamElements keeps enjoining my channel whenever I come off the tab, is there a way to fix it?
un joining
Whenever I go back in it says join channel, and my timed commands are not working because of it
It says it for a split second then it changes to Part Channel when it sees that it's in your channel
Oh ok, Thank you. That shows how much patience I have ๐
The commands i'm using in your chat are working perfectly fine
So the bot must be in there ๐
@tight harness Added it to the ideas. Here's to hoping I find a suitable workaround first. ๐
๐
I'm not in #291219887274328064
Have you asked to be yet? ๐
There's 3 things you need to be in #291219887274328064, the bot to be in your channel and modded, tipping page linked in your panels, and to be using our overlay manager
I just checked your panels and there isn't any tipping page linked there yet
Did you change your name on Twitch and not update your Discord profile?
Ahh yes that's the problem 
Added you just now, don't forget to update your Discord to be linked with your new channel
No problem
should i restart the stream?
If you want
also I made a whole new account not just change my name.
Yes I noticed, which is why I said your new channel, not your new name ๐
Needs updating though
Because your Discord profile still links to your old account
ah aye im in sellout now, ty.
No problem
Sorry to be annoying, but my timed commands are still not functioning
oh hey, more questions from me. Some fonts don't seem to actually work in the launched overlay, just the editor. My question is: "y tho?"
How do we join sellout section?
I think you mean @lament blade ๐
@lament blade You need people to be typing in your chat for them to function
sorry yeah
As far as my font thing... can I tell which will work, without manually picking each one and trying it?
Is it possible to copy alerts from one overlay to another? downloaded a custom theme and changed the alerts on one of them and don't really want to do it manually for each variation
Those darn simple answers. Thanks @atomic hollow ! Now I feel dumb
Hey guys. Recently i just found out that using your overlay causes massive fps loss ingame





