#helpdesk-twitch

1 messages · Page 169 of 1

atomic hollow
#

its ok though, rest assured

lament blade
#

any hotfix known?

#

beside reinstall

atomic hollow
#

@dry prawn or use the ground control app

#

@lament blade we need to get certified by Microsoft, takes time

#

set mcafee to ignore

dry prawn
#

ground control app?

#

hold on gonna read pinned msg

atomic hollow
dry prawn
#

Yeah I found it, awesome

tight harness
#

It's our desktop app, it does a lot of cool things with even more features planned to be implemented in the future 😃

dry prawn
#

Oh one more thing, is there a way to get several images in 1 box, rotating on a loop?

viscid forge
#

Someone is asking me if we have a feature that would enable subs to buy something off an Amazon wishlist, rather than directly sending cash, without compromising the home address of the streamer.

dry prawn
#

For sponsors etc

tight harness
#

@dry prawn Yes, under Static in Widgets there's the Image rotator widget

dry prawn
#

thanks again 😃

atomic hollow
#

@viscid forge not yet

viscid forge
#

Is that something you guys are planning within "reasonable" future?

tight harness
#

@viscid forge Also to my knowledge if you set the wishlist up correctly it doesn't show the address anyway

viscid forge
#

One of the people I follow asked because StreamLabs allows for subs to buy directly via amazon and getting it delivered to the streamer

#

But didn't know if SE allowed that and if not, if it's in the pipeline

tight harness
#

Wishlist has definitely been requested on the ideas board already

viscid forge
#

That's donating the cost though. Doesn't StreamLabs literally just let you order one, pay for one and have it delivered? Idk. But I'll forward that

tight harness
#

It hasn't been started yet so it's not decided whether it's donating the cost or doing it through ordering it yourself 🤔

clever mango
#

With SL the item cost is donated to the streamer but the streamer still has to buy it if they want

#

I don't know if buying directly from the tip page would be possible. Depends if Amazon has an API for purchasing and wishlists

viscid forge
#

On another note

#

Have we experienced outages with the website recently, as in slow access etc?

#

As the streamer I am helping experienced last 2 weeks as turtle-slow access to the SE website and dashboard.

tight harness
#

Did they try disabling hardware acceleration in their Chrome settings yet?

viscid forge
#

Asking

#

Discord on 2 screens lol

chilly isle
#

Hello there! Last night on stream bit alerts were getting stuck on my screen. When someone donated the alert box froze on the alert on stream, but only for bits. To fox it i had to re-insert the browser source in OBS , is there any reason for that happening?

tight harness
#

@chilly isle First i've ever heard of this, will keep an eye out for more reports of it 😃

chilly isle
#

aweomse, thanks @tight harness ! Just wanted to sound the horn if anyone has heard of it

tight harness
#

Nope, and nothing has changed in regards to bit alerts in a very long time, but will keep an eye out regardless seanLove

strong dock
#

is extra life alerts also broken?

tight harness
#

Are you having problems with them?

thorn anvil
#

Can U Put Overlays On Android

#

?

tight harness
#

Yes 😃

thorn anvil
#

Can U Help Me With Tha

#

That

tight harness
#

@thorn anvil What software are you using?

#

Like what mobile app

thorn anvil
#

streamlabs twitch youtube gaming

tight harness
#

No idea how to use that, I know how to use Ace Live Streaming 😃

#

If you use that then we'll talk SeemsGood

thorn anvil
#

ok

#

downloaded it

tight harness
#

That's actually a lot of tutorials on youtube to do with it, have you checked yet? 😃

alpine stirrup
#

Hey i need some help with tipping

thorn anvil
#

o

#

no

tight harness
#

@alpine stirrup Can I get some details? 😃

alpine stirrup
#

I was wondering how to set a number of money for the message to be text-to-speech

#

like under 30 dollars it isnt ttp

tight harness
#

That would be in your Overlay Manager > click on your Alert Box > Click on the gear/cog next to Tip Alerts > click on TTS Settings > Enter the amount where it asks for a minimum for TTS to enable 😃

alpine stirrup
#

Thanks a lot!

tight harness
#

No problem 😃

eager geode
#

Question! I stream exclusively with Stream Elements bots, overlays, mods, etc, and I was wondering, how do I get added to the sellout bot? Thanks! ^^

clever mango
#

hi @eager geode the bot seems to have gotten lost and traveled out of your channel 😄

#

Actually it appears you were already being announced there FeelsGoodMan

eager geode
#

Oh cool! I must have gone live around the same time as a bunch of others and missed it 😛

slim cairn
#

@eager geode It just takes a while

clever mango
#

@slim cairn I want to punch your avatar into space

#

well done

slim cairn
#

Good job clap

oblique pilot
#

Hi guys i have a question, is there a way to put my Cheer alert to default? i cant find a way 😢

tight harness
#

To the default alerts? Remake the alert box

oblique pilot
#

darrmn really? 😢

#

i changed my cheer alerts but now i would like to put it back to default lol

clever mango
#

if you don't want to redo the alertbox you can download the zip file I pinned in this channel that has the default images/sounds

#

you'll have to upload and then add it to the cheer alerts

#

but it's probably easier to just make a new alertb just for cheers and place it in the same place

tight harness
#

Ahh true 😄

brisk hamlet
#

does the SE twitch extension only show stats when you're live?

clever mango
#

All the time

brisk hamlet
#

it has never showed the leaderboard or anything since i downloaded it 😦 i dont know what i did wrong. i read through the blog on how to add it but still nothing shows up

clever mango
#

seems fine to me

brisk hamlet
#

it doesnt show up on my screen lol

#

thats weird

#

at least its working 😄

clever mango
#

sounds like a browser issue

#

yep, it's working 😃

brisk hamlet
#

thank you for that ❤ i appreciate it

clever mango
#

no problem 😃

green quail
#

Hello! Is there a way to start 2 giveaways at the same time? I want to let them run for a couple of days... But right now, I can't start another one unless I close the one that is running. Thank you!

lament blade
#

I have created my overlay and I launced it and copied the url and put it in elgato game capture. But the overlay doesn't show up ?

stuck hamlet
#

@green quail There can only be one giveaway running.

green quail
#

@stuck hamlet Thank you!

strong dock
#

hey sorry i totally asked question and then left my pc for like 3 hours hidRip

#

ya streamed another extra life stream yesterday and when i got a donation my alerts didnt work.

#

lol actually was notified via SE twitter text in chat

zenith abyss
#

I have a Mac and it seems like it is a bit more difficult finding answers online as oppose to a PC. Is there a way to have the chat box on my stream as I work rather than flip back and forth between screens?

stuck hamlet
#

You mean have the chat box on your obs?

lament blade
#

nvm I got it, for some reason elgato doesn't work with stream elements. So I got obs

stuck hamlet
#

nice 😃

tight harness
#

Good to know

zenith abyss
#

Yes @stuck hamlet

lament blade
#

I've a discord related question

#

I got mentioned on a server, and still got the number , how I get it away

strong dock
#

right click mark as read

lament blade
#

You really think I didn't do that

strong dock
#

i dont know what u tried..... other than discord support channel

lament blade
#

All which might work, like muting channel and unmute, relogin etc

strong dock
#

close it complete and hard reset discord

lament blade
#

Alrdy did

strong dock
#

dunno then

stuck hamlet
#

@zenith abyss we have a widget called "Your Twitch Chat" you can use

zenith abyss
#

That you!

fossil crescent
#

how do i find the jwt

tight harness
fossil crescent
#

your the best

tight harness
lyric totem
#

Hey guys, is there any particular reason that you guys know of that cef-bootstrap uses 1000000% of my cpu in O

#

OBS?

clever mango
#

How many are there?

lyric totem
#

Just one

#

It's the SE overlay

clever mango
#

What CPU do you have?

lyric totem
#

I've got a dual PC setup for streaming, so just FYI the stream PC literally only does OBS but it's a i7-3770K 3.50ghz

clever mango
#

What's in this overlay? If your streaming PC is only running OBS and there is only one browser source running at a time there shouldn't really be an issue

lyric totem
#

It's the SE super animated christmas one

#

It was fine before, but today for whatever reason it's causing my CPU to peak

tight harness
#

Nothing new has been added to it in that time 🤔

clever mango
#

Ok, it's not unusual then to be using a decent amount as the cpu is rendering and encoding the video files in the overlay as well as the other widgets. Is kappagen and/or hypecup running in it as well?

lyric totem
#

Yeah I doubt it's anything SE did @tight harness

clever mango
#

I would expect the CEF-bootstrap to be between 10-20% usage

lyric totem
#

In this particular overlay there are no added elements

#

And I exaggerated obviously but it's idling at 35%

clever mango
#

for just the one CEF-bootstrap or for OBS?

lyric totem
#

Yup

#

For the one bootstrap

#

OBS is around 30% making the whole process idle at about 65% my cpu sits at like 90 and peaks to 100 often

#

Which before it was sitting about 10% lower so it would only peak to 90%

clever mango
#

those numbers sound higher than they should be

#

you're using x264 I assume

lyric totem
#

It's actually worse on x264

clever mango
#

it should be as that's cpu encoding

lyric totem
#

It's not I'm using NVENCE

#

minus the e

clever mango
#

right, x264 would be worse than nvenc in your case

#

in terms of usage

#

How are cpu temps?

lyric totem
#

It's crazy, I used to stream at 720p 60 fps with no issues before the fall update, now I can barely squeeze 30 fps

#

checking cpu temps

#

At it's current load 47 celsius

clever mango
#

yea fall creators update was not good for me either

#

Honestly not sure what to advise since it sounds like you're doing everything you can outside of using a more static overlay

lyric totem
#

poopsicles... I appreciate the attempt tho, I may have to go very minimal until I can upgrade or something then FeelsBadMan

clever mango
#

Maybe test if another animated overlay produces the same result

lyric totem
#

OK I can do that

sage wolf
#

How long does Stream Elements usually take to detect subscribers? I recently became an Affiliate and got a sub overnight, but it doesn't seem to have populated in Stream Elements

tight harness
#

@sage wolf Did you log out and log back into the site yet? You need to do this when you get affiliate or partner 😃

sage wolf
#

Yep

#

Still doesn't show any subscriber listed

clever mango
#

did you do this after becoming an affiliate and before the sub happened?

sage wolf
#

Not before the sub happened, I assume that's why it won't come through?

clever mango
#

yep

sage wolf
#

Okay cool, so subs from 'now' should come through fine

clever mango
#

yep

sage wolf
#

Fabulous, cheers for that.

clever mango
#

if you see subs and bits on the dashboard you're good to go

sage wolf
#

Awesome, cheers. I'll just have to do a nice shoutout without the notification haha.

clever mango
#

Yea and you can add their name to widgets from the Widget Data page

#

Activity Feed > Widget Data

#

so they show in last subscriber

sage wolf
#

Ah yes

#

Fantastic, cheers!

lost mountain
#

Hi I'm trying to implement the stream store, the chat commands I entered in each item don't work in chat. When I send the command '!redeem item' nothing happens, the item doesn't get sent to pending redemptions.

tight harness
#

Did you tick the box for making the item redeemable via the chat?

lost mountain
#

Thank you!!!

tight harness
#

No problem 😃

marsh sinew
#

is anyone else having problems with the new cheer icons in the cup?

clever mango
#

Which icons? What kind of problems?

fathom trout
#

<@&382267076632379392> can I be added to sellout?

tight harness
#

Do you use our bot, overlays and tipping page? 😃

fathom trout
#

yes!

tight harness
#

@fathom trout All done 😃

fathom trout
#

thanks so much! I love this bot and the service 😃

tight harness
#

Glad you're enjoying it! 👍

stoic wren
#

Any updates on the Tiltify Alerts?

clever mango
#

I'll check with the devs tomorrow and get back to you @stoic wren

stoic wren
#

Thanks @clever mango

worn cradle
#

can i have ground control open instead of the dashboard(on google chrome) and still get alerts to show up like when ppl follow / donate

tight harness
#

Yes

clever mango
#

absolutely

worn cradle
#

oh good less tabs open

tight harness
worn cradle
#

can i edit stuff from there too or thats only from that internet tab

clever mango
#

just on the site right now

worn cradle
#

mk

marsh sinew
#

i dont even think i'm in sellout,...

clever mango
marsh sinew
#

haha

#

feelssillyman

tight harness
#

Don't worry about it seanLove

marsh sinew
#

and i was saying the new holiday cheer icons arent showing up in the cup

tight harness
#

I noticed that too, i'll bring it up tomorrow during our weekly meeting 😃

marsh sinew
#

ty!

tight harness
#

No problem

viscid steppe
#

Have you guys considered making an app or something to help with alerts for irl streamers? When I irl stream, I don't see notifs of subs/bits - anything.

clever mango
#

It's in development perryE

viscid steppe
#

Yasss! That's awesome. I always feel so bad when someone donates/subs/donates bits and I can't see it. Development hype! @clever mango

neat crest
#

hey just started using this and all the sudden my obs stream is dropping frames like crazy. anyone have the same issue??

idle flare
#

big bit donations are not going into my hype cup

#

if it's 1-100 bits is ee them but if someone donatesd like 200 - 5k bits, nothing

tight harness
#

@neat crest make sure you tick 'shutdown source when not visible' on every one of your browser sources

#

@idle flare using custom tokens?

idle flare
#

don't think so?

#

default shit for hype cup

tight harness
#

One of the themed ones or a basic cup?

idle flare
#

basic

tight harness
#

No-one else has reported it, weird, try making a new cup and give it a test with the emulator would be my advice, if it works then replace the old one with the new one

idle flare
#

ok

tight harness
#

I'm going to get some sleep now because it's 4 AM for me ResidentSleeper

idle flare
#

kk gnite

#

i think i fixed it maybe

tight harness
#

Excellent 😃 good night

lament blade
#

Alright so I have a really dumb question I am trying to set up the super theme overlays and when I do using OBS Studio its way too big for the obs studio for some reason. I put in 1920 by 1080 and then when I tried to lower it it wasnt showing the full overlay. If anyone could help out that would be awesome!

idle flare
#

set it to 1920 1080 and then right click stretch to screen

lament blade
#

Its already set to 1920/1080 but like I can only see 1/4th of it on my OBS because its so big not sure what you mean by right click my bad new to this

idle flare
#

right click the scene

#

you can like transform

lament blade
#

You're a genius thank you so much

#

Also is there a way to test notifications threw the website?

carmine abyss
#

Hey Team, I have a bit of a weird one. I have a t1/2/3 sub sound notification variation set up in stream elements but when ever i get a t2 or t3 sub it simply plays the t1 sub sound but when I force a t3 sub notification test from stream elements it plays a t3 sub sound. Any ideas?

lament blade
#

Also is there a way to put my Spotify playlist on streamelements so it will now the now playing? Currently it only shows nowplaying as what people Song Request

calm grail
#

To use the Hype Cup do you need to turn off on Stream Labs the Bits Alert that is enabled? Also with Hype Cup does it have an alert notification sound when someone cheers?

solar coral
#

My top tippers list is not correct. Is there a known issue with these updating? It imported most of it from stream labs and much of it seems right, but i know for a fact my #1 tipper is not the one listed and it isn't even close to the right amount.

stuck hamlet
#

There is a known issue if you had credit card donators enabled on SL.

solar coral
#

any fix or way to manually correct? i feel bad that my top tipper isn't the one listed on the tipping page

calm grail
#

Can you help my problem @stuck hamlet

stuck hamlet
#

@solar coral find the donations that were through credit card and add a fake email to them

#

No and no @calm grail

solar coral
#

thanks @stuck hamlet

stuck hamlet
#

@lament blade no Spotify playlist, sorry

#

No problem swex

#

@carmine abyss try logging out and back in, also make sure your variations are good and refresh your browser cache in obs

lament blade
#

@stuck hamlet What about testing notifications?

stuck hamlet
#

In the editor, bottom left.

#

There's a blue circle

lament blade
#

editor of what ? sorry im super new

#

@stuck hamlet

stuck hamlet
#

In my overlays

#

When you're editing an overlay

carmine abyss
#

@stuck hamlet Done both mate and it is still happening.

stuck hamlet
#

I will take a look when I'm in front of my PC, what's your twitch name

carmine abyss
#

@stuck hamlet Angry_Preme

stuck hamlet
#

Alright, will have a look later.

carmine abyss
#

Thank you so much I truly apprecaite it.

lament blade
#

Thank you btw you helped me out alot @stuck hamlet

zinc sleet
#

is there an option to block certain people from donating? streamlabs have it so you can block by paypal email

stuck hamlet
#

On your tip list, you have a block button there

lament blade
#

Can overlays added on to different scenes lag your computer alot? I was at 150 FPS now that I added the 4 overlays im down to 53 sounds kindof stupid but idk what else

carmine abyss
#

@zinc sleet

#

@lament blade What bit rate you streaming at?

lament blade
#

4k its in the green so it looks to be fine

carmine abyss
#

@lament blade 1080p or 720p?

lament blade
#

1080

carmine abyss
#

I would try 720 and see if that helps

#

And how much CPU usage is OBS using when youre streaming?

lament blade
#

wouldnt that mess with all my settings?

#

ultrafast

carmine abyss
#

No its simply the resolution youre sending out via obs, i have everything at 1920x1080 in obs but stream at 720p

lament blade
#

where Do you do that?

carmine abyss
#

@lament blade This is my settings

lament blade
#

I just changed my settings to that and it didnt fix it ><

carmine abyss
#

how much cpu usage is it using?

#

You can see this in the bottom right of your OBS

lament blade
#

14.7

carmine abyss
#

That is very high

lament blade
#

Idk how to make it less

#

I was streaming earlier today before making all the scenes and such and It went fine so Idk if Its that or something else I did but.. The OBS is running at 60 but my game is not

zinc sleet
#

ah i see it thanks! i see you can't add people ad-hoc unless they've tipped first. this is more of a precautionary measure of a known tip troll, but at least i know where to do it in case i need to

lament blade
#

Im at 7.7% now it was the extra scenes

stuck hamlet
#

@lament blade there is a setting in the properties of the browser source called "shutdown when not visible"

#

You want to tick that for all of your browser sources

fleet summit
#

how do i create a poll for people to vote for a game to stream

dense prairie
#

Good morning from Austria 👋🏻 I wondered if anyone else is experiencing problems with the alerts these days? Some of my subs (especially resubs) are not displayed in the alerts. Anyone knows why?

fleet summit
#

@dense prairie i know this much if not active enough no auto messages but sometimes theeres issues

jovial igloo
#

is there any secret to get the animated themes to load smoother when switching scenes in OBS?

fleet summit
#

xsplit is better then obs

#

because right now obs has lot of cruddy coding issues with windows lately

#

they are ussing poor coding

dense prairie
#

@jovial igloo you could use the studio mode to let the scenes preload in obs

jovial igloo
#

@dense prairie now that is an answer and not personal opinion - thanks ^_^

lament blade
#

Another really dumb question is there a way I can have the streamelements bot do certain things with the points people earn through roulette?

stuck hamlet
#

What exactly do you mean?

#

@dense prairie you mean they don't show alerts at all?

lament blade
#

Like viewers can spend the points they earn in order for the bot to say something or get rewards or something idk

dense prairie
#

@jovial igloo you are welcome matzepNice @stuck hamlet yes, I can see them at twitch dashboard as subpoints adding up but I can’t see them at streamelements dashboard at all

stuck hamlet
#

Yes, the rewards would be done in the stream store section of the site @lament blade

lament blade
#

Oh. Is it easy to set up/ does money have to be involved or

stuck hamlet
#

Are these prime subs/are they announced in chat? @dense prairie

#

No money, yes it is easy

dense prairie
#

Now that you ask, I guess they were not showed in twitch chat either 🤔

#

I definitely know that one was paid and not prime

stuck hamlet
#

Prime subs have the choice to be showed in chat or not, if they are not shown, we do not see them

#

But did they "share" in chat?

dense prairie
#

Is it necessary to get them as an alert?

stuck hamlet
#

Yea. This is the way we get notified if they subscribed

dense prairie
#

Ok, I will tell the viewers for the future, thanks my friend matzepHype

stuck hamlet
#

No problem (:

solar bear
#

any german support?? :/

atomic hollow
#

yes but I think he will only be here in a few hours

#

@ebon forum

#

you can DM him

#

@solar bear

solar bear
#

ty :3

lament blade
#

How do I change how much something is in my shop?

#

Also how do people in my chat see what the itmes in my shop are?

stuck hamlet
#

You can change it by just going to your dashboard shop.

#

They can either go to the public page or do !items in chat

neat crest
#

I started using streamelements earlier today. Got my overlay set up and all my alerts ready to go. but i tried to stream tonight and right when i clicked stream my "frames dropped" sky rocketed and the stream got extremely choppy. When i streamed yesterday, and didnt have stream elemts, i dropped no frames at 6000 bitrate. what happened?

fleet summit
#

have you checked your ping

#

and isp lag

stuck hamlet
#

what is on your overlay? @neat crest

neat crest
#

just the alerts and one uploaded image. its a benner across the top.

ebon forum
#

@atomic hollow got the german guy fair7

neat crest
#

@fleet summit it may be ISP lag cause i just tried to test it by doin "auto steup" and the recommended settings were drastically lower than what i got a couple days ago

stuck hamlet
#

yea, there is no reason for that simple of an overlay to cause that much lag

fleet summit
#

have you updated the firmware on the modem?

#

and unplugged nad plugged it ussally thats what fixes it

paper kernel
#

Hey guys can anyone help me my music is making an echo to my viewers but not to me any suggestions ?

stuck hamlet
#

Stop playing your stream while you stream?

#

Maybe you have 2 audio inputs?

paper kernel
#

do u think it would be coming through stream even if i muted it ? it might be

stuck hamlet
#

No

#

Not if you muted it

#

check for multiple audio outputs

paper kernel
#

i have game and desktop coming into one channel so the game and songs play together in OBS but im not sure and they in same channel on voicemeetr so im stumped abit

stuck hamlet
#

maybe voice meter is causing an issue

#

im really unsure what your setup is like

paper kernel
#

yea sorry i know

paper kernel
#

@stuck hamlet Bud should i control the audio levels from voicemeeter or from OBS what i mean is should i put everything on max on obs then control the master volume on voicemeeeter here vvvvvvvvv

stuck hamlet
#

i've been streaming for 3 years, and ive never used mixers, only OBS.

paper kernel
#

how do get the teamspeak or discord aduio level diff to the game then sometime i like the game lower but want the chat the same as mine

stuck hamlet
#

i lower the volume of the game

paper kernel
#

in game

stuck hamlet
#

yea

paper kernel
#

i cccc

stuck hamlet
#

either in game or on the default volume mixer

paper kernel
#

So much better just deleted that Shizzzz thanks dude sorts everything out

#

😉 legend

stark sonnet
#

Hello, anyone around?

stuck hamlet
#

helo

stark sonnet
#

Heya just a quick question

#

So I am tryign to set up the Stream Store for my viewers to spend the points on. As you know the 3 options are, Stream Perks, Sound effects and access code list.

#

So I was wondering what would be the best option for Skins in games or even games themselves. I play alot of Rust, my viewers as well and they are interested in using their points on skins from the game

#

Would I just identify it as a "Stream Perk" and when my viewer uses the points on the item, it will alert me and the stream so I know to give it to them privately?

tight harness
#

Yes

stuck hamlet
stark sonnet
#

Great, thank you all!

versed merlin
#

Anyone having their notifications stop working randomly mid stream and have to Re paste the browser source just to get to work?

tight harness
#

Nope 🤔

silk patrol
#

@versed merlin never seen that happen. Are you on OBS Studio?

stuck hamlet
#

did you kill the cef bootstrap?

#

did your obs freeze for a bit?

versed merlin
#

Yes I am, didn’t kill cef and no freezes

#

I’m streaming like regular someone comes in subs and no notification

#

Happened like twice yesterday until I reposted the browser source

tight harness
#

Did they share the sub via Twitch's Share button?

#

Or if it was a Prime sub did they have the option ticked for it to share them automatically in their settings?

versed merlin
#

Hmm that I’m not sure about

tight harness
#

We only find out about subs when they're shared, if they didn't share it that'd be why

versed merlin
#

But I had follow happen right after that performed the same way

tight harness
#

Didn't it come through a little delayed?

viral sonnet
#

Is there any other requirements for sellout than overlay, bot and tipping? Using all those but I only have like 10 followers, so not even close to be affiliate.

stuck hamlet
#

no other requirements

viral sonnet
#

do you need some information from me so that you add me to sellout or how does that work?

tight harness
#

We check that you've met the requirements then we add you via your Twitch name, so that's the only thing we need

viral sonnet
#

merya83 is my twitch name

paper kernel
#

@stuck hamlet hey man if u dont use a mixer right how do u get ur discord chat to go into obs ? so mine is set output to headset oviouslly so have u done it another way

tight harness
#

@viral sonnet I don't see a donation link in your panels 😄

viral sonnet
#

oooh, need to add that

stuck hamlet
#

it's just desktop audio, everything that goes to your headset passes through desktop audio and should automatically be picked up by OBS

paper kernel
#

ok ill check it out thanks

viral sonnet
#

@tight harness should be there now! 😃

tight harness
#

Excellent, i'll add you now 😃

#

Done! @viral sonnet 😄

viral sonnet
#

yay!

#

still new to twitch and all the things with streaming so..

atomic hollow
#

thats what we're here for

carmine abyss
#

Hey Team, I have a bit of a weird one. I have a t1/2/3 sub sound notification variation set up in stream elements but when ever i get a t2 or t3 sub it simply plays the t1 sub sound but when I force a t3 sub notification test from stream elements it plays a t3 sub sound. Any ideas? I have refreshed the browser source, confirmed it and even replayed the sub notification but it only plays the t1 sound.

stuck hamlet
#

im at my computer now, ill have a look

#

seems to be a bug, i will report it 😃

carmine abyss
#

Thanks! I am sure it was right lol i triple checked it

stuck hamlet
#

you're not going crazy weSmart

carmine abyss
#

I know the ticket has just been lodged how long do things like this take roughly?

tight harness
#

ETA 2018 Kappa

stuck hamlet
#

the cycle of 3 full moons

carmine abyss
#

hahaha! Until the Kappa raid boss dies and 3 golden Kappas are posted in a row with no c-c-c-combo breaker

stuck hamlet
#

there you go

#

he's learning

tight harness
#

He knows our secrets monkaGIGA

atomic hollow
carmine abyss
vivid shore
#

Is the cup broken? I can't get it to appear on my OBS

stuck hamlet
#

did you set the proper resolution? 1920x1080 is our overlay default

#

Are you using OBS Studio?

upper steeple
#

i think i found a bug in the gifted sub variation alert

tight harness
#

Cup is working fine here

vivid shore
#

yes OBS studio, let me see the res

upper steeple
#

it dawned on me when i was recieving gifted subs yesterday and noticed that the alert variation that i had made for gifted subs was not the alert that was going off. It was my original sub alert that kept happening

vivid shore
#

@stuck hamlet ty that fixed it, seems like I was using fit to screen rather than manually doing 1920x1080

stuck hamlet
#

@upper steeple Seems like there is an issue with Variations right now

upper steeple
#

okay wasn't sure, cause it was weird to me, so i just refired a gifted sub alert and my default sub alert goes off lol

#

even though it says blah blah gifted blah a sub

stuck hamlet
#

yea, the image and sound seem to be broke :/

upper steeple
#

T_T

stuck hamlet
#

was just reported a few messages above

upper steeple
#

didn't see haha

stuck hamlet
#

It's okay :p i was just mentioning it because it's a fresh bug, so no fix time yet

upper steeple
#

gotcha no problem, just making sure you guys knew about it

tight harness
#

Appreciate it seanLove

upper steeple
#

@tight harness any word on the song request skip button being wonky getting fixed?

tight harness
#

Haven't heard anything yet but we have a meeting in an hour and a half so we can ask then

upper steeple
#

okie dokie

tight rover
#

Good morning! I was just checking in to see if there was any update on the hype cup refill being customizable or at least retrieving maybe the last 20 events and not the last hundred?

#

This is, literally, my one and only sore spot with what is an otherwise nearly flawless stream augmentation platform.

lost mountain
#

Hi looking for a song request setup guide

stuck hamlet
#

No update yet @tight rover

#

@lost mountain What exactly are you looking for? A step by step?

lost mountain
#

Please

stuck hamlet
#

I dont believe we have a step by step

slim cairn
#

I could make a tutorial when I get home

#

That won't be for a while though

strong dock
#

👀

stuck hamlet
#

There is currently no way to get rid of the bot's response

#

try setting the !redeem command to whispers

#

bamboozled once again :C

#

damn, that sucks :c

oblique thorn
#

I've had problems with host alerts the past few days. I can see the alert in chat (i.e. the twich message) but no alert is triggered in stream elements. Is something up?

clever mango
#

Twitch doesn't have a "notification system" for hosts (unlike follows, subs, raids, etc.) so the only way for StreamElements to know that you are being hosted is to connect through you to twitch. This connection is made within the Activity Feed code. This code is on:

  1. SE Dashboard page - https://streamelements.com/dashboard
  2. SE Activity Feed page - https://streamelements.com/dashboard/activity
  3. Ground Control desktop app - https://streamelements.com/groundcontrol
oblique thorn
#

Has this changed recently? I remember it used to work a few weeks ago

clever mango
#

It's been this way since the new site launched

oblique thorn
#

That does line up pretty well, yeah. So this "connect through you", I cannot seem to fund it anywhere. It was supposed to be on the Activity Feed page?

clever mango
#

It's embedded in the code of specific pages on the site and in the ground control app

oblique thorn
#

So I have to have those pages open when I stream?

clever mango
#

Just one

#

Dashboard, Activity Feed, or the Ground Control app

oblique thorn
#

alright, then I follow

clever mango
slim cairn
#

Ground control is my personal choice

#

It also handles your song requests

oblique thorn
#

Thing is, I've built most of my bot myself, and use StreamElements for visual effects and alerts. So I don't wanna run another app.

#

But I can open another browser window, that's not really a problem

slim cairn
#

I understand 👍

viral sonnet
#

I would love to use sleigh ride super theme now during holidays but as I need to do some edits (as a newbie I can't have subs or cheers) and few other small adjustments. Is there an easy way to do those adjustments only for example in game scene and import those to other scenes? or do I have to edit all the scenes one by one?

weary mist
#

for now, you will have to edit those each one by one

viral sonnet
#

ok

storm pelican
#

I tried adding a custom "gift" alert, and while it works when I "test" it on the site, it doesnt work in practice and sends the default alert

#

Is this is a known issue, or perhaps somethign is wrong on my end?

twin thorn
#

properties on scène and press refresh cache?

wild loom
#

hey guys, im trying to upload a 50kb PNG to my overlay and pressing upload doesnt seem to do anything. ive tried 300kb files with no better luck. any ideas?

tight harness
#

@storm pelican Yeah it's a known issue, thanks for the report in any case 😃

#

@wild loom Which browser are you using?

wild loom
#

safari

tight harness
#

Try Chrome or some other Chromium browser

hardy mulch
#

I need help

wild loom
#

kk thx

tight harness
#

What's the problem?

#

No problem @wild loom

hardy mulch
#

I can't get mee6 to work on my discord

#

It says it can't send or read messages on my behalf, how do I fix it?

tight harness
#

Ohh I thought you had a StreamElements related question 😛

hardy mulch
#

Could you help though?

tight harness
#

Have you tried asking the Mee6 Twitter account? 🤔

#

That's the first thing I'd try

hardy mulch
#

I didn't think to

#

And about stream elements how do I record my screen using the app?

tight harness
#

Record your screen using which app?

hardy mulch
#

stream elements app

tight harness
#

Phone app?

hardy mulch
#

Yeah

tight harness
#

It's called Ace Live Streaming the app at the moment, that's why your question wasn't clear

hardy mulch
#

Ahhh ok

#

Couldn't I use the Stream Lab mobile app too?

tight harness
#

Why?

hardy mulch
#

I want to start streaming mobile games with the chat thing as well as the donation box and all that

tight harness
#

I'd suggest using 1 app opposed to 2, otherwise you'll have different settings on each app, wouldn't make sense

hardy mulch
#

Ok

#

Thanks

tight harness
#

No problem

strong dock
#

How's everyone's monday?

tight harness
#

Great support question seanK

raven sequoia
#

I have been using Ground Control recently. My YouTube fallback playlist has a lot of songs in order, and I would really like it to be shuffled. I can't seem to select shuffle unless there's songs in the request queue. I know on the website it's possible to shuffle the fallback playlist. Am I missing something or is this unavailable in Ground Control?

vapid rapids
#

Hello I was directed here from twitter

#

bits on my stream are not falling into my cup https://twitch.tv/siigari is my channel. i cannot test cheers in my overlay editor, either. well, i do but nothing happens.

weary mist
#

Hit f12, and go to console. Then test the bits, and send me a pic of the red errors that happen @vapid rapids

vapid rapids
#

alright just a moment

#

ok please direct me on how to test a cheer. alert box bottom left and then test cheer?

#

emulate cheer event?

#

oh. cheers seem to be working now?

#

ok my viewers can cheer now! thanks for fixing it!

#

also happy to be in here 😃

shell fossil
#

The animation in OBS from StreamElements, anyway to lower how much CPU that takes up?

raven sequoia
#

@clever mango thanks! Found the icon in the top left of the video. Didn't know about that, thanks!

clever mango
#

Yep, that just shows the queue to illustrate that shuffle is taking place. Shuffle will work without it open 😃

raven sequoia
#

ok cool. I just didn't see the ehuffle hilighted so assumed it wasn't shuffling; My bad.

#

Also, how did you get night mode? 😃

#

nvm, found it!

warm echo
#

hello everyone am having a problem on my Stream Top Donations not showing how can i fix this ?

tight harness
#

@warm echo Hey, where isn't it showing?

clever mango
#

@raven sequoia I've been pushing for a visual feedback on shuffle icon for a while now. We'll get it 😉

warm echo
#

@tight harness on one of the themes am using ... its just showing " - $ " on top donations

#

one second ill take a screen show

#

shot*

tight harness
#

That sounds like a variable is missing from the Text part, click on the widget, check {amount} is in the Text box

warm echo
#

its the same thing when it started nothing was change at it plus i just noticed something else too

#

the chat is also Copying the same msg twice

#

ok nvm about the chat i refreshed it went back to normal weird

#

but the top donation still not working

storm pelican
#

@tight harness is there an estimate as to when it may be fixed? gifts are pretty major revenue generator right now

tight harness
#

@storm pelican We don't have an exact ETA yet but we know it's an important thing to fix so we're definitely on it for the exact reason you gave

#

@warm echo Interesting, it's the tippers list you've got selected but it's set to 1 🤔

#

Tried raising that?

warm echo
#

@tight harness well it was like this xD from the first time lol ... but sure imma try it one second and give you the updates ok

tight harness
#

Thanks

warm echo
#

@tight harness 0_0 ok this is what happend

tight harness
#

Are you wanting to display the top tipper (1 person) or a list?

warm echo
#

toppest tip only

tight harness
#

Then you're using the wrong widget

warm echo
#

umm ok then whats the right one cause i even tryed the other one and it still not showing

#

one second ill screen shot

tight harness
#

You want Top tip, you're using Top Tippers list

#

The Aggregates tab

warm echo
#

ok one second let me try it

#

@tight harness done it works now ! Thank you for the help ... awesome Support !! you the best

tight harness
#

No problem 😃 glad we fixed it for you in the end

cyan sky
#

Another quick question is it me or does the chat widget not remove purged text?

lament blade
#

i still dont even have a subscriber button

#

kappa

slender yoke
#

How do I prevent my Hype Cup from filling up when I launch the overlay in my OBS?

tight harness
#

@cyan sky Possible, it was mentioned a while ago but not recently 🤔

#

@slender yoke Empty it in the overlay manager 😃

slender yoke
#

Weird. I thought I had done that but I'll try again.

tight harness
#

Alright 👍

slender yoke
#

@tight harness so I just did that, hit save, refreshed the cache on my OBS, but it still fills the cup when I turn on the overlay

tight harness
#

When you clicked clear did it start refilling from empty?

slender yoke
#

Nope. It shows empty on the overlay manager.

#

@tight harness it appears I have to click 'clear cup' not 'reload cup'. I was thinking reload meant start from empty

tight harness
#

Ahh, nah it refreshes it 😃

dry latch
#

Hi hi. New user. Loving it. Quick question. Some of my OBS Text Sources are pulls from text files. Is it possible to do that in StreamElements? It would make things so much cleaner.

clever mango
#

Everything is cloud based so the text labels are widgets within the overlay manager

#

So everything is set up in the site's editor and then added to OBS by adding one browser source.

dry latch
#

Yeah, I get that.

#

The thing is, when I add a text widget in StreamElements, it asks me to enter the text. To type it in.
I want it to pull the text from a dynamic file.
I have text files that change as I stream. They have my current streak and other in-game info. I need the data from those text files to be pulled into my overlay.

#

See in the image above. If you enter a text source in OBS (instead of using StreamElements) you have a choice of typing in the text, or pulling from a file. I'm wondering if I can do the same thing in StreamElements.

lament blade
#

Guys, a streamer asked how he reset the points system, he has tried !setpoints all 0

#

but that didnt work

#

anyone know?

tight harness
lament blade
#

thanks 😃

weary mist
#

@dry latch for the moment, we don't have a way to get these text files from your system, since it is a cloud based service. Sorry 😦

dry latch
#

Ah ok thanks.

marsh sinew
#

my bit cup randomly stopped working

tight harness
#

Tried reloading the overlay?

marsh sinew
#

yeah

#

everytime i emulate an event the cup freezes

tight harness
#

Is it for one event in particular or all events? 🤔

marsh sinew
#

hmm just followers

pale glacier
#

@stuck hamlet just wanted to let u know that what u suggested for me has worked. Thx for your help 😃

tight harness
#

@marsh sinew Do you know how to give dashboard access? Would be interesting to see if your hype cup lags for me on my PC 🤔 because my cup doesn't lag for me

dusk sequoia
#

Oh is there a wishlist option with StreamElements?

tight harness
past wharf
#

Hello is there any way to get a goal list on stream like "FOLLOWER GOAL 40/50"

dusk sequoia
#

ahh ok @tight harness ty 😄

tight harness
#

@past wharf Goal list?

#

You can add Goal bar widgets

past wharf
#

yeah

#

thats what i mean 😄

tight harness
#

Ahh, then yes

#

Edit an overlay and click on Widgets

past wharf
#

oh right forgot about that thanks 😄

tight harness
#

Then scroll down to Stream Goals

#

No problem 😃

past wharf
#

does it upgrade itself?

toxic parcel
#

@past wharf Yes, it upgrades whenever someone follows.

past wharf
#

but the first number is wrong or will it update when i start streaming?

tight harness
#

@past wharf Okay so follower goal counts up 1 if you gain 1 follower, if you want it to pull your actual follower count then use the Total Followers widget instead and just add / 50 to the end of it

past wharf
#

i will try thank you

tight harness
#

And that will keep it accurate

#

No problem

sharp elbow
#

So I'm playing around with the new cup and it freezes/breaks any time I test the follower alert. If it just me?

tight harness
#

It does seem to be happening to some other people, but not everyone 🤔

sharp elbow
#

Ok good its not just me haha I thought I broke it LUL

warped jungle
#

Hey all hope its going well! On the ground control app I am unable to skip songs that are in the playlist, any suggestions?

bright junco
#

Anyway to turn off the after stream email?

tight harness
#

@warped jungle The button on the app isn't working as intended currently, we're aware of that 😃 the button within the embedded youtube video should work however

#

@bright junco Unsubscribe from it at the bottom of the email if you don't want them

bright junco
#

Ok thanks!

tight harness
#

No problem

versed breach
#

Hey! I'm having trouble with setting text size on an alert.

tight harness
#

What happens when you try?

versed breach
#

The font size doesn't change. it stays the default.

tight harness
#

And what browser are you using?

versed breach
#

As a result, my alert box is too small for it to fit.

#

Chrome.

#

it worked fine for the main version of it.

#

It's just the variation that isn't working.

tight harness
#

Testing now 😃

versed breach
#

Though I realize it might be easier to just ask if it's possible to just copy the settings from the default into the variation?

#

Because the only difference I want is the image and the message itself.

tight harness
#

Variations seems to be working for me when I just tested it

gritty scarab
#

Hey, can i get some support?

tight harness
#

What's the problem?

gritty scarab
#

My stream elements won't like line up

versed breach
gritty scarab
#

like it doesn't size on my obs

tight harness
#

@versed breach Seems very squished

#

@gritty scarab Make sure it's the right resolution

versed breach
#

It's the same settings as I have for the main, and it seems to fit just fine.

gritty scarab
#

how exactly?

tight harness
#

@gritty scarab Change the resolution to 1080p

gritty scarab
#

still doesn't work 😛

tight harness
#

@versed breach But there's less text on the first line for the default alert?

#

Can you show me?

gritty scarab
#

yes, let me dl gyazo real quick

versed breach
#

I just removed the secondary text completely. It feels weird, because I'm used to tools with a lot more customization of text.

#

since I do graphic design and pretty much live in photoshop tools and stuff.

gritty scarab
#

@tight harness ^

tight harness
#

Is the resolution 1080p on the site and 1920 x 1080 on OBS?

gritty scarab
#

yes sir

tight harness
#

And what is your canvas size on OBS?

#

It's in Settings > Video

gritty scarab
#

1920x1080

tight harness
#

Do you know how to give dashboard access?

gritty scarab
#

what's that?

tight harness
#

I'll DM you, it'll basically let me access your dashboard so I can have a look at what could be going wrong

gritty scarab
#

Will you not mess up my pc please.....

#

I just got this 2 hours ago.

versed breach
#

Is it possible to put an image flush to the left of an alert area?

tight harness
#

It's just site access, not computer access

gritty scarab
#

oh ok

#

thanks

tight harness
#

Having a look now

#

Which overlay is it that you're using? I see 3 😃

#

@gritty scarab

gritty scarab
#

Skii new overlay

#

Sorry :I

tight harness
#

Np

tight harness
#

But for the browser source properties is it 1920 width and 1080 height?

gritty scarab
#

I am so stupid

#

Sorry for wasting your time... 😃

#

Thanks for the help.

tight harness
#

No problem

gritty scarab
#

If you don't mind, If I have any more problems may I dm you ?

tight harness
#

Sure, that's fine

gritty scarab
#

Ok thanks dude, Good night to you.

tight harness
#

Good night

hearty isle
#

can any one help me out ok when i do a Giveaway and i get that url from streamelements into obs is there a way where it will display in obs for like 10s then goway after 10 sec then it comes back

hallow harbor
#

a lot of ppl usually come in and want to throw a shit ton to fill it out but its always filling up by itself

tight harness
#

Haven't heard anything in a while, but it's still something which a few of us wish wasn't so over-the-top

#

You're not alone 😄

hallow harbor
#

Im just goiing to remove it tbh

#

i hate it there just ppl loved to fill it and it was nice because i have some ppl who love doing bit trains

tight harness
#

You know you can clear it in the overlay manager right?

hallow harbor
#

yeah but it auto refills on save right?

tight harness
#

No, not if you clear it

hallow harbor
#

what about on theme chaneges

tight harness
#

I cleared mine today

hallow harbor
#

wait are u serious it wont refill on them changes?

tight harness
#

What is the reason for not wanting a user profile? sorry I must have missed that

hallow harbor
#

theme*

tight harness
#

@hallow harbor Are you asking me or telling me? 😛

hallow harbor
#

ima test it

#

lol

tight harness
#

It's 2:47 AM for me, time for some sleep ResidentSleeper poke one of the other usual support people if you need help seanLove

hallow harbor
#

hmm

#

its not auto filling up

tight harness
#

I hear that if you whack them like a pinata candy comes out seanK

hallow harbor
#

WTF why did yall tell me this stuff

#

long ago

#

GAwd Zaam!

tight harness
#

We did say that you can clear it long ago LUL

#

In a land far, far away

hallow harbor
#

lol

#

whenever i brought it up

#

no one said anything

tight harness
#

Was I around? seanDerp

hallow harbor
#

that i didnt catch

#

idk lol did u laugh at the youtube video of my tokens filling up

#

1 min plus or something

tight harness
#

A little

#

I believe so

hallow harbor
#

lol

tight harness
#

I saw a few of them 😛

#

They're fun the first few times, then they become the same as the last one seanK

versed breach
#

How do you change the resolution settings on an overlay?

#

oop found it.

misty wagon
#

Make your overlays 1080p and resize them in OBS, forgot the hotkey for that 😄

errant fossil
#

Hello!

lament blade
#

how do I be in the sellout channel thing? Curious ty 😄

errant fossil
#

I would like to change twitch accounts on my SE account

#

Is there an easy way to do this?

#

I disabled my last twitch account

#

Hello?

cosmic sand
#

any know how I can use a overlay without attaching it to a stream (since action! does not have a source adding part to it for its twitch intergration)

errant fossil
#

Is there a particular reason you use Action?

#

If not OBS is pretty great, tons of guides and resources.

zenith abyss
#

I'm totally new to streaming and using OBS. I really like it so far

errant fossil
#

Sadie me too we should host eachother!

#

Also does anyone know how to delete an elements account?

visual cypress
#

Question, getting a slight issue with my overlay. I set it to the 1920x1080, but even after setting 'fit to screen' in the editor and moving one of my assets all the way over to the right, and full sizing the item in OBS it's not going to the border. Any ideas?

errant fossil
#

In OBS, what is your output resolution?

visual cypress
#

I thought it was also 1920x1080. Let me double check.

errant fossil
#

OK

visual cypress
#

Alright my mistake, it was 1280x720.

#

I thought that the overlay needed to be the base resolution though

#

not the output resol;ution.

vocal leaf
#

stupid question - does the banned word list work?

#

i just tried it and when i enter a word or multiple they don't seem to stick. despite a notification that they've been saved

#

also tested with a viewer and they can use the words

sharp python
#

can i get someoen to help me with something xD

lament blade
#

How can I add follower alert with sound/gif?

errant fossil
#

You notice the follow and make a face whilst also making an awkward sound.

lament blade
#

XD

carmine abyss
#

Hey Team, any update on the notification ticket i lodged with Onslaught last night?

lament blade
#

I just really would like to add some visual feedback to it

sharp python
#

theres this

#

bottom help symbol thing

#

with the overlay lol

#

it wont go away

weary mist
#

@sharp python double click on your browser source, scroll down, refresh cache 😃

#

@carmine abyss I will check on that

lament blade
#

How Do I get on the sellout tab? 😛

weary mist
#

@lament blade creat a new overlay, add an alert widget, then customize it to your hearts content

#

@lament blade total sellout Kappa use SE tipping page, bot modded in chat, and overlays running 😃

lament blade
#

I have all of those things

#

running currently 😮

weary mist
#

@vocal leaf it works fine for most people. Where are we talking, for the chat moderation?

#

@lament blade then I will get you added, let me check it out real fast

lament blade
#

@weary mist If I make a new overlay like that, will it show up on all the other overlays then also? Or do I need to edit my every overlay?

weary mist
#

You will just need to copy the widget to other overlays, which is possible when you click on layers 😃

lament blade
#

Thank you ❤

lament blade
#

@weary mist And how can I copy it to other layouts? If I go to the editor on other overlay, it doesn't come up with the option to copy

#

Don't I just have it as one "scene" itself?

weary mist
#

Once you click on the widget, you click this button, then it will pop up and ask you which overlays you want it copied to

lament blade
#

I LOVE U

#

Thanks!

weary mist
#

👍

#

lament blade
#

Boom done

#

#

It's actually super simple, it just needs a help guide I guess

weary mist
#

that will have everything you need to know, along with some videos 😃

lament blade
#

Yes, I'm aware of the page, it's just missing that single thing

weary mist
#

really? 🤔

lament blade
#

Yeah, I searched it before asking

#

Theres no guide for Follower alert

weary mist
#

shows it about a 3rd of the way down Kappa

lament blade
#

Hmm, didnt come up with the search

#

I searched "Follower alert", but I just might be little bit retarded

weary mist
#

just too specific, lol

lament blade
#

Exactly

weary mist
#

I just clicked the My Overlay button below the search

lament blade
#

Well I didnt know u do it from overlay

#

Thats the thing

weary mist
#

true

lament blade
#

On other site, theres option to do it very easily

#

Could be improved 😉

weary mist
#

overlay manager is going to get a complete overhaul, v2 is soemthing we will make much easier to handle

lament blade
#

Thats awesome, but I really love this over any other site ❤

cosmic sand
#

Preformance is the reason

#

of course I bought action! quite a long while ago for low resource use recording

lament blade
#

Is it good?

cosmic sand
#

ya its really good

#

almost no impact on performance

#

good video card support too

#

but if ya get it don't get it on steam

#

get it from the site

#

so you don't have to have steam to turn it on

lament blade
#

Of course, wouldnt never buy software through steam

cosmic sand
#

steam is fine for most games

lament blade
#

Hows the scene switching etc?

cosmic sand
#

don't buy any of beam dog games though from steam

#

scene switching?

#

whats that lol

lament blade
#

I have different scenes for different activitys

cosmic sand
#

basically you can stream to twitch but no overlay extra options yet

#

mostly you can control where the overlay goes at on the screen

#

but no chat overlay and such...

lament blade
#

Ah damn

cosmic sand
#

really good overwise

#

jkust need to figure out how to get that overlay working with it

#

maybe there is program to add overlay to it

#

don't know if can use obs use stuff as overlay without streaming

lament blade
#

Well shadowplay works also fine without overlay support though

cosmic sand
#

i use amd

#

amd recording sucks in comparison

lament blade
#

Personally don't like amd at all :/

cosmic sand
#

action far better preformance

#

I like the newer gpus from them

lament blade
#

Wow, shadowplay supports overlays now

cosmic sand
#

ryzen looks good too but don't have that

#

but is it better then action in preformance?

lament blade
#

It does not affect at all

#

I have instant replay 247 on

cosmic sand
#

well as in at 120 fps and such

lament blade
#

It only supports 30/60 though

cosmic sand
#

watching a comparison and it seems it makes the audio worse with shadowplay

lament blade
#

Well he just has the volume lower on shadowplay

#

Also shadowplay has improved 100% from that time

#

And its free 😃

proud pumice
#

You two need proper profile pictures masFeels

lament blade
#

Why is that relevant? XD

cosmic sand
#

damn can't seem to get obs working with dungeons of dredmor

cosmic sand
#

don't need any profile pics lol

cosmic sand
#

seems to work if i add display capture game capture though does not seem to work

autumn lily
#

Hi guys pls help me

atomic hollow
#

help with what?

autumn lily
#

I'm with the question that my CPU is loaded from behind overlay

#

Look

#

How to fix this

#

@atomic hollow ?

atomic hollow
#

have you tried 30fps? or 720p?

#

do you use kappagen?

autumn lily
#

I don't use

#

Kappagen

#

Just overlay animated

prisma rivet
#

I have just started using the alerts and for some reason my sounds are playing longer than the alert duration, is there a way to stop this other than editing the audio file? Thanks

atomic hollow
#

@autumn lily try with 30 fps and 720p

#

@prisma rivet which alert?

prisma rivet
#

My sub, tip, raid alerts

atomic hollow
#

@prisma rivet how long is the video?

prisma rivet
#

I am just using a gif in combo with a custom sound

atomic hollow
#

@prisma rivet the alert duration only affects the gif/video, the sound will play the entire file

prisma rivet
#

ok thanks I will go edit the files 😃

atomic hollow
#

very cool alerts btw @prisma rivet

#

I LIKE

prisma rivet
#

Thank you 😃 drop by the tavern sometime and say hello

atomic hollow
#

you got it

prisma rivet
#

Keep up the amazing work! Huge fan

atomic hollow
#

ty ty

cosmic sand
#

hmm seems to work with warframe though for some reason I can't see the added chat stuff

#

how do I fix it so that i myself can see the overlay I can see it on my twitch broadcast preview but I can't see the chat myself

atomic hollow
#

you can open just the chat

sage lintel
#

Hey guys, is kappagen on stream elements? I can't find it on mobile browser

cosmic sand
#

that still doesn't allow me to see what is on the chat while I'm playing the game though

atomic hollow
#

@sage lintel yeah it is, in the overlay manager

cosmic sand
#

ya but I have it on my overlay but I can't see any of the overlays while playing the game

sage lintel
#

Thanks @atomic hollow I'll check it out

autumn lily
#

@atomic hollow Does not help all the same

#

@atomic hollow Also, the load on the CPU goes

#

Guys help me please

autumn lily
#

?????

atomic hollow
#

@autumn lily whats your bitratre settings?

autumn lily
#

5500

#

And here the bitrate if due to the overlay processor is loaded

atomic hollow
#

this is not really high

#

but you can try taking it down to 3500

autumn lily
#

This does not help me bitrate does not affect the CPU load

#

Loads Overlay what to do

#

I tell you one thing about me about something else

clever mango
#

@autumn lily Those are normal usage amounts for an animated overlay through browser source. If you want to reduce the CEF-bootstrap it will need to be more static.

charred salmon
#

Hi, i am having some issues with the overlays

slim cairn
#

Can you be more specific?

charred salmon
#

So i am trying to add the overlay packages into my OBS, but when I do the sizing proportions or way off and it only shows the top left of the preset overlay

stuck hamlet
#

You must set the browser source resolution to 1920x1080

clever mango
slim cairn
#

Adding on to onslaught, you have to make it 1920 x 1080 and rescale it

charred salmon
#

Correct i set the overlay in stream elements to the resolution at 1920x1080p and when i added the browser source and then changed the source resolution the that same setting but only to get the same result

slim cairn
#

What is resolution is your OBS canvas set to?

charred salmon
#

I stream at 1920x1080p or at 1280x720p all depends on the connections and dropped frames during that stream session i have tried it in both presets.

stuck hamlet
#

Can you show me the properties of your browser source please?

charred salmon
#

Yes One Second

#

It currently is there but doesn't always show

clever mango
#

Have you changed the resolution of the overlay on the site?

charred salmon
#

No

clever mango
#

Ok, then go to OBS Settings > Video

charred salmon
#

Didnt want to mess with that

atomic hollow
#

I rate the picture quality 9.7/10 SeemsGood

clever mango
#

Mess with what?

charred salmon
#

The resolution on the site

clever mango
#

That's correct

#

The theme resolution should not be changed

#

go to OBS Settings > Video

charred salmon
#

That's my video settings

clever mango
#

Do you have a monster computer? Because 1080@60fps is very hard to stream

#

or a dual pc setup?

charred salmon
#

Didn't even realize that it's not usually at 60 it's at 30 normally

gaunt light
#

Best Twitch streaming chat application ? so i can see my chat without losing download rate

clever mango
#

OK, your OBS canvas is set to 1920x1080 so your overlay should load and fill the canvas if you set the browser source to 1920x1080 as well

#

How does it look right now in the canvas?

#

@gaunt light popout twitch chat, chatty, or chatterino

charred salmon
#

Will the text update automatically now

gaunt light
#

which one better ?

charred salmon
#

Or do I add that in

clever mango
#

@gaunt light They're all fine. Choose which one you like best

#

@charred salmon which text?

charred salmon
#

For my recent follower and all of those text

clever mango
#

Yes

#

Widgets update automatically

charred salmon
#

Alright I have that all working would you suggest to have them not show when inactive

#

Might save my framerate

clever mango
#

Absolutely

#

every one should shut down when not visible

charred salmon
#

May not be able to use an animated overlay the fps values dropped significantly

clever mango
#

Output resolution really doesn't need to be 1080p. Most of twitch uses 720 just fine.

#

That will save you a bunch of CPU

charred salmon
#

Should I switch the downscale setting then

clever mango
#

no

charred salmon
#

Ok

clever mango
#

are you using CPU encoding?

charred salmon
#

Not to sure, that would or should be under output correct

clever mango
#

yes

#

encoder

charred salmon
#

Looks like my 2 options are Hardware(qsv) and software (x264)

clever mango
#

Want to use discord screenshare so I can take a look and assist?

charred salmon
#

Yes how would I do that

clever mango
#

are you using discord app on pc?

charred salmon
#

yes i use both mobile and pc

clever mango
#

ok join teamviewer voice channel on pc

autumn lily
#

@clever mango and help me pls

#

I use NVENC encoder

clever mango
#

Ok, I will after I finish

#

I'll ping you

tight harness
#

🏓

stiff wind
#

Hello everyone, I was wondering if there was a way to manually rotate an image while editing your overlay in streamelements, this also goes for obs too

stuck hamlet
#

you can rotate in obs, but we have no way of rotating in our overlay right now

tight harness
#

Just make sure to have anything you want rotated in a separate overlay because it'll rotate everything in that source PepeLaugh

stiff wind
#

Ohh I found it, thank you!

clever mango
#

@autumn lily join teamviewer voice when ready

dry hare
#

but if I use studio mode, it doesn't work as well with my Stream Deck 😦

oblique pilot
#

Good morning guys!! (Its morning my time lol) i have a simple question, in SE, can you add some slide photo? Like.. if you want to advertise your product for a couple of seconds? And then dissapear?

serene granite
#

yes, there's a widget called image rotator

oblique pilot
#

Omg you just saved my life! Thank you so much guys!

serene granite
#

np 😃

forest rune
#

Hey. my christmas overlays won't show up on my obs, ive tried multiple things/resolutions i just keep getting a black screen

#

how to fix that

clever mango
#

@forest rune OBS version?

forest rune
#

@clever mango obs v0.659b - 64bit

clever mango
#

OBS Classic is no longer under development and the people from OBS have stopped supporting it at this time. This means that the browser source it uses it highly out of date and does not support some features of the overlay.

forest rune
#

ah so i need obs studio

#

aight thanks

clever mango
#

no problem

charred salmon
#

I have ran into another problem. I did a test stream and when i switched through my scenes the sources wouldnt show up.

tight harness
#

You mean it took a while to load?

charred salmon
#

No, i would switch my scene and it switched right away but then it would disappear.

lament blade
#

hey I'm trying to the sub goal widget working but it's saying 0/50 when I've got 3 subs

stuck hamlet
#

Goals can be editing in the "Data" tab in the overlay editor

sinful crag
#

For some reason song request is enabled and it is adding songs and playing them through my stream elements queue. However, they are not playing for my viewers on my stream. Anyone know a quick fix?

lament blade
#

thanks

serene granite
#

@sinful crag you need to keep the songrequest open for the viewers to hear the song

viral sonnet
#

if I want to give points during the stream for only those who are active and not lurkers, do I then use command !addpoints all

weary mist
#

That will give points to those that are showing in your viewer list, so everyone

#

lurkers and active both. Lurkers are the lifeblood of twitch, don't underestimate them

viral sonnet
#

I know but I want to courage people to chat 😄

tight harness
#

It's on the ideas board 😃

weary mist
#

you can do !raffle as well, that will get people to respond at least, but some people just enjoy having a stream on in the background, which says good things for you

sinful crag
#

@serene granite it is all open and during stream as well. I used a mobile phone to test audio and it isn't heard.

weary mist
#

if you are hearing the songs on your PC, then there could be something up with OBS (or what ever software) picking up that sound.

gaunt light
#

I got a Image with something written in it ( PNG file ) , is there a way to edit what wrote there ?

#

without losing any other elements ?

clever mango
#

maybe with photo editing software like photoshop

zenith rapids
#

I'm trying out the StreamElements tools rn.

weary mist
#

@zenith rapids let us know if you have any questions 😃

zenith rapids
#

okay