#helpdesk-twitch
1 messages · Page 169 of 1
@dry prawn or use the ground control app
@lament blade we need to get certified by Microsoft, takes time
set mcafee to ignore
Yeah I found it, awesome
It's our desktop app, it does a lot of cool things with even more features planned to be implemented in the future 😃
Oh one more thing, is there a way to get several images in 1 box, rotating on a loop?
Someone is asking me if we have a feature that would enable subs to buy something off an Amazon wishlist, rather than directly sending cash, without compromising the home address of the streamer.
For sponsors etc
@dry prawn Yes, under Static in Widgets there's the Image rotator widget
thanks again 😃
@viscid forge not yet
Is that something you guys are planning within "reasonable" future?
@viscid forge Also to my knowledge if you set the wishlist up correctly it doesn't show the address anyway
One of the people I follow asked because StreamLabs allows for subs to buy directly via amazon and getting it delivered to the streamer
But didn't know if SE allowed that and if not, if it's in the pipeline
Wishlist has definitely been requested on the ideas board already
https://streamelements.helprace.com/i192-wishlist-on-tipping-page shows as Planned
That's donating the cost though. Doesn't StreamLabs literally just let you order one, pay for one and have it delivered? Idk. But I'll forward that
It hasn't been started yet so it's not decided whether it's donating the cost or doing it through ordering it yourself 🤔
With SL the item cost is donated to the streamer but the streamer still has to buy it if they want
I don't know if buying directly from the tip page would be possible. Depends if Amazon has an API for purchasing and wishlists
On another note
Have we experienced outages with the website recently, as in slow access etc?
As the streamer I am helping experienced last 2 weeks as turtle-slow access to the SE website and dashboard.
Did they try disabling hardware acceleration in their Chrome settings yet?
Hello there! Last night on stream bit alerts were getting stuck on my screen. When someone donated the alert box froze on the alert on stream, but only for bits. To fox it i had to re-insert the browser source in OBS , is there any reason for that happening?
@chilly isle First i've ever heard of this, will keep an eye out for more reports of it 😃
aweomse, thanks @tight harness ! Just wanted to sound the horn if anyone has heard of it
Nope, and nothing has changed in regards to bit alerts in a very long time, but will keep an eye out regardless 
is extra life alerts also broken?
Are you having problems with them?
Yes 😃
streamlabs twitch youtube gaming
No idea how to use that, I know how to use Ace Live Streaming 😃
If you use that then we'll talk 
That's actually a lot of tutorials on youtube to do with it, have you checked yet? 😃
Hey i need some help with tipping
@alpine stirrup Can I get some details? 😃
I was wondering how to set a number of money for the message to be text-to-speech
like under 30 dollars it isnt ttp
That would be in your Overlay Manager > click on your Alert Box > Click on the gear/cog next to Tip Alerts > click on TTS Settings > Enter the amount where it asks for a minimum for TTS to enable 😃
Thanks a lot!
No problem 😃
Question! I stream exclusively with Stream Elements bots, overlays, mods, etc, and I was wondering, how do I get added to the sellout bot? Thanks! ^^
@eager geode the bot seems to have gotten lost and traveled out of your channel 😄
I've added you to the #291219887274328064 channel 
Actually it appears you were already being announced there 
Oh cool! I must have gone live around the same time as a bunch of others and missed it 😛
@eager geode It just takes a while
Good job 
Hi guys i have a question, is there a way to put my Cheer alert to default? i cant find a way 😢
To the default alerts? Remake the alert box
darrmn really? 😢
i changed my cheer alerts but now i would like to put it back to default lol
if you don't want to redo the alertbox you can download the zip file I pinned in this channel that has the default images/sounds
you'll have to upload and then add it to the cheer alerts
but it's probably easier to just make a new alertb just for cheers and place it in the same place
Ahh true 😄
does the SE twitch extension only show stats when you're live?
All the time
it has never showed the leaderboard or anything since i downloaded it 😦 i dont know what i did wrong. i read through the blog on how to add it but still nothing shows up
thank you for that ❤ i appreciate it
no problem 😃
Hello! Is there a way to start 2 giveaways at the same time? I want to let them run for a couple of days... But right now, I can't start another one unless I close the one that is running. Thank you!
I have created my overlay and I launced it and copied the url and put it in elgato game capture. But the overlay doesn't show up ?
@green quail There can only be one giveaway running.
@stuck hamlet Thank you!
hey sorry i totally asked question and then left my pc for like 3 hours 
ya streamed another extra life stream yesterday and when i got a donation my alerts didnt work.
lol actually was notified via SE twitter text in chat
I have a Mac and it seems like it is a bit more difficult finding answers online as oppose to a PC. Is there a way to have the chat box on my stream as I work rather than flip back and forth between screens?
You mean have the chat box on your obs?
nvm I got it, for some reason elgato doesn't work with stream elements. So I got obs
nice 😃
Good to know
Yes @stuck hamlet
I've a discord related question
I got mentioned on a server, and still got the number , how I get it away
right click mark as read
You really think I didn't do that
i dont know what u tried..... other than discord support channel
All which might work, like muting channel and unmute, relogin etc
close it complete and hard reset discord
Alrdy did
dunno then
@zenith abyss we have a widget called "Your Twitch Chat" you can use
That you!
how do i find the jwt
@fossil crescent https://streamelements.com/dashboard/account/information and then tick Show secrets
your the best

Hey guys, is there any particular reason that you guys know of that cef-bootstrap uses 1000000% of my cpu in O
OBS?
How many are there?
What CPU do you have?
I've got a dual PC setup for streaming, so just FYI the stream PC literally only does OBS but it's a i7-3770K 3.50ghz
What's in this overlay? If your streaming PC is only running OBS and there is only one browser source running at a time there shouldn't really be an issue
It's the SE super animated christmas one
It was fine before, but today for whatever reason it's causing my CPU to peak
Nothing new has been added to it in that time 🤔
Ok, it's not unusual then to be using a decent amount as the cpu is rendering and encoding the video files in the overlay as well as the other widgets. Is kappagen and/or hypecup running in it as well?
Yeah I doubt it's anything SE did @tight harness
I would expect the CEF-bootstrap to be between 10-20% usage
In this particular overlay there are no added elements
And I exaggerated obviously but it's idling at 35%
for just the one CEF-bootstrap or for OBS?
Yup
For the one bootstrap
OBS is around 30% making the whole process idle at about 65% my cpu sits at like 90 and peaks to 100 often
Which before it was sitting about 10% lower so it would only peak to 90%
It's actually worse on x264
it should be as that's cpu encoding
right, x264 would be worse than nvenc in your case
in terms of usage
How are cpu temps?
It's crazy, I used to stream at 720p 60 fps with no issues before the fall update, now I can barely squeeze 30 fps
checking cpu temps
At it's current load 47 celsius
yea fall creators update was not good for me either
Honestly not sure what to advise since it sounds like you're doing everything you can outside of using a more static overlay
poopsicles... I appreciate the attempt tho, I may have to go very minimal until I can upgrade or something then 
Maybe test if another animated overlay produces the same result
OK I can do that
How long does Stream Elements usually take to detect subscribers? I recently became an Affiliate and got a sub overnight, but it doesn't seem to have populated in Stream Elements
@sage wolf Did you log out and log back into the site yet? You need to do this when you get affiliate or partner 😃
did you do this after becoming an affiliate and before the sub happened?
Not before the sub happened, I assume that's why it won't come through?
yep
Okay cool, so subs from 'now' should come through fine
yep
Fabulous, cheers for that.
if you see subs and bits on the dashboard you're good to go
Awesome, cheers. I'll just have to do a nice shoutout without the notification haha.
Yea and you can add their name to widgets from the Widget Data page
Activity Feed > Widget Data
so they show in last subscriber
Hi I'm trying to implement the stream store, the chat commands I entered in each item don't work in chat. When I send the command '!redeem item' nothing happens, the item doesn't get sent to pending redemptions.
Did you tick the box for making the item redeemable via the chat?
Also check that the !redeem command itself is enabled here: https://streamelements.com/dashboard/bot/commands/default
Thank you!!!
No problem 😃
is anyone else having problems with the new cheer icons in the cup?
Which icons? What kind of problems?
<@&382267076632379392> can I be added to sellout?
Do you use our bot, overlays and tipping page? 😃
yes!
@fathom trout All done 😃
thanks so much! I love this bot and the service 😃
Glad you're enjoying it! 👍
Any updates on the Tiltify Alerts?
I'll check with the devs tomorrow and get back to you @stoic wren
Thanks @clever mango
can i have ground control open instead of the dashboard(on google chrome) and still get alerts to show up like when ppl follow / donate
Yes
absolutely
oh good less tabs open

can i edit stuff from there too or thats only from that internet tab
just on the site right now
mk
😄
i dont even think i'm in sellout,...
Don't worry about it 
and i was saying the new holiday cheer icons arent showing up in the cup
I noticed that too, i'll bring it up tomorrow during our weekly meeting 😃
ty!
No problem
Have you guys considered making an app or something to help with alerts for irl streamers? When I irl stream, I don't see notifs of subs/bits - anything.
It's in development 
Yasss! That's awesome. I always feel so bad when someone donates/subs/donates bits and I can't see it. Development hype! @clever mango
hey just started using this and all the sudden my obs stream is dropping frames like crazy. anyone have the same issue??
big bit donations are not going into my hype cup
if it's 1-100 bits is ee them but if someone donatesd like 200 - 5k bits, nothing
@neat crest make sure you tick 'shutdown source when not visible' on every one of your browser sources
@idle flare using custom tokens?
One of the themed ones or a basic cup?
basic
No-one else has reported it, weird, try making a new cup and give it a test with the emulator would be my advice, if it works then replace the old one with the new one
ok
I'm going to get some sleep now because it's 4 AM for me 
Excellent 😃 good night
Alright so I have a really dumb question I am trying to set up the super theme overlays and when I do using OBS Studio its way too big for the obs studio for some reason. I put in 1920 by 1080 and then when I tried to lower it it wasnt showing the full overlay. If anyone could help out that would be awesome!
set it to 1920 1080 and then right click stretch to screen
Its already set to 1920/1080 but like I can only see 1/4th of it on my OBS because its so big not sure what you mean by right click my bad new to this
You're a genius thank you so much
Also is there a way to test notifications threw the website?
Hey Team, I have a bit of a weird one. I have a t1/2/3 sub sound notification variation set up in stream elements but when ever i get a t2 or t3 sub it simply plays the t1 sub sound but when I force a t3 sub notification test from stream elements it plays a t3 sub sound. Any ideas?
Also is there a way to put my Spotify playlist on streamelements so it will now the now playing? Currently it only shows nowplaying as what people Song Request
To use the Hype Cup do you need to turn off on Stream Labs the Bits Alert that is enabled? Also with Hype Cup does it have an alert notification sound when someone cheers?
My top tippers list is not correct. Is there a known issue with these updating? It imported most of it from stream labs and much of it seems right, but i know for a fact my #1 tipper is not the one listed and it isn't even close to the right amount.
There is a known issue if you had credit card donators enabled on SL.
any fix or way to manually correct? i feel bad that my top tipper isn't the one listed on the tipping page
Can you help my problem @stuck hamlet
@solar coral find the donations that were through credit card and add a fake email to them
No and no @calm grail
thanks @stuck hamlet
@lament blade no Spotify playlist, sorry
No problem swex
@carmine abyss try logging out and back in, also make sure your variations are good and refresh your browser cache in obs
@stuck hamlet What about testing notifications?
@stuck hamlet Done both mate and it is still happening.
I will take a look when I'm in front of my PC, what's your twitch name
@stuck hamlet Angry_Preme
Alright, will have a look later.
Thank you so much I truly apprecaite it.
Thank you btw you helped me out alot @stuck hamlet
is there an option to block certain people from donating? streamlabs have it so you can block by paypal email
On your tip list, you have a block button there
Can overlays added on to different scenes lag your computer alot? I was at 150 FPS now that I added the 4 overlays im down to 53 sounds kindof stupid but idk what else
4k its in the green so it looks to be fine
@lament blade 1080p or 720p?
1080
I would try 720 and see if that helps
And how much CPU usage is OBS using when youre streaming?
No its simply the resolution youre sending out via obs, i have everything at 1920x1080 in obs but stream at 720p
where Do you do that?
I just changed my settings to that and it didnt fix it ><
14.7
That is very high
Idk how to make it less
I was streaming earlier today before making all the scenes and such and It went fine so Idk if Its that or something else I did but.. The OBS is running at 60 but my game is not
ah i see it thanks! i see you can't add people ad-hoc unless they've tipped first. this is more of a precautionary measure of a known tip troll, but at least i know where to do it in case i need to
Im at 7.7% now it was the extra scenes
@lament blade there is a setting in the properties of the browser source called "shutdown when not visible"
You want to tick that for all of your browser sources
how do i create a poll for people to vote for a game to stream
Good morning from Austria 👋🏻 I wondered if anyone else is experiencing problems with the alerts these days? Some of my subs (especially resubs) are not displayed in the alerts. Anyone knows why?
@dense prairie i know this much if not active enough no auto messages but sometimes theeres issues
is there any secret to get the animated themes to load smoother when switching scenes in OBS?
xsplit is better then obs
because right now obs has lot of cruddy coding issues with windows lately
they are ussing poor coding
@jovial igloo you could use the studio mode to let the scenes preload in obs
@dense prairie now that is an answer and not personal opinion - thanks ^_^
Another really dumb question is there a way I can have the streamelements bot do certain things with the points people earn through roulette?
Like viewers can spend the points they earn in order for the bot to say something or get rewards or something idk
@jovial igloo you are welcome
@stuck hamlet yes, I can see them at twitch dashboard as subpoints adding up but I can’t see them at streamelements dashboard at all
Yes, the rewards would be done in the stream store section of the site @lament blade
Oh. Is it easy to set up/ does money have to be involved or
Are these prime subs/are they announced in chat? @dense prairie
No money, yes it is easy
Now that you ask, I guess they were not showed in twitch chat either 🤔
I definitely know that one was paid and not prime
Prime subs have the choice to be showed in chat or not, if they are not shown, we do not see them
But did they "share" in chat?
Is it necessary to get them as an alert?
Yea. This is the way we get notified if they subscribed
Ok, I will tell the viewers for the future, thanks my friend 
any german support?? :/
yes but I think he will only be here in a few hours
@ebon forum
you can DM him
@solar bear
ty :3
How do I change how much something is in my shop?
Also how do people in my chat see what the itmes in my shop are?
You can change it by just going to your dashboard shop.
They can either go to the public page or do !items in chat
I started using streamelements earlier today. Got my overlay set up and all my alerts ready to go. but i tried to stream tonight and right when i clicked stream my "frames dropped" sky rocketed and the stream got extremely choppy. When i streamed yesterday, and didnt have stream elemts, i dropped no frames at 6000 bitrate. what happened?
what is on your overlay? @neat crest
just the alerts and one uploaded image. its a benner across the top.
@atomic hollow got the german guy 
@fleet summit it may be ISP lag cause i just tried to test it by doin "auto steup" and the recommended settings were drastically lower than what i got a couple days ago
yea, there is no reason for that simple of an overlay to cause that much lag
have you updated the firmware on the modem?
and unplugged nad plugged it ussally thats what fixes it
Hey guys can anyone help me my music is making an echo to my viewers but not to me any suggestions ?
do u think it would be coming through stream even if i muted it ? it might be
i have game and desktop coming into one channel so the game and songs play together in OBS but im not sure and they in same channel on voicemeetr so im stumped abit
yea sorry i know
@stuck hamlet Bud should i control the audio levels from voicemeeter or from OBS what i mean is should i put everything on max on obs then control the master volume on voicemeeeter here vvvvvvvvv
i've been streaming for 3 years, and ive never used mixers, only OBS.
how do get the teamspeak or discord aduio level diff to the game then sometime i like the game lower but want the chat the same as mine
i lower the volume of the game
in game
yea
i cccc
either in game or on the default volume mixer
Hello, anyone around?
helo
Heya just a quick question
So I am tryign to set up the Stream Store for my viewers to spend the points on. As you know the 3 options are, Stream Perks, Sound effects and access code list.
So I was wondering what would be the best option for Skins in games or even games themselves. I play alot of Rust, my viewers as well and they are interested in using their points on skins from the game
Would I just identify it as a "Stream Perk" and when my viewer uses the points on the item, it will alert me and the stream so I know to give it to them privately?
Yes

Great, thank you all!
Anyone having their notifications stop working randomly mid stream and have to Re paste the browser source just to get to work?
Nope 🤔
@versed merlin never seen that happen. Are you on OBS Studio?
Yes I am, didn’t kill cef and no freezes
I’m streaming like regular someone comes in subs and no notification
Happened like twice yesterday until I reposted the browser source
Did they share the sub via Twitch's Share button?
Or if it was a Prime sub did they have the option ticked for it to share them automatically in their settings?
Hmm that I’m not sure about
We only find out about subs when they're shared, if they didn't share it that'd be why
But I had follow happen right after that performed the same way
Didn't it come through a little delayed?
Is there any other requirements for sellout than overlay, bot and tipping? Using all those but I only have like 10 followers, so not even close to be affiliate.
no other requirements
do you need some information from me so that you add me to sellout or how does that work?
We check that you've met the requirements then we add you via your Twitch name, so that's the only thing we need
merya83 is my twitch name
@stuck hamlet hey man if u dont use a mixer right how do u get ur discord chat to go into obs ? so mine is set output to headset oviouslly so have u done it another way
@viral sonnet I don't see a donation link in your panels 😄
oooh, need to add that
it's just desktop audio, everything that goes to your headset passes through desktop audio and should automatically be picked up by OBS
ok ill check it out thanks
@tight harness should be there now! 😃
thats what we're here for
Hey Team, I have a bit of a weird one. I have a t1/2/3 sub sound notification variation set up in stream elements but when ever i get a t2 or t3 sub it simply plays the t1 sub sound but when I force a t3 sub notification test from stream elements it plays a t3 sub sound. Any ideas? I have refreshed the browser source, confirmed it and even replayed the sub notification but it only plays the t1 sound.
Thanks! I am sure it was right lol i triple checked it
you're not going crazy 
I know the ticket has just been lodged how long do things like this take roughly?
ETA 2018 
the cycle of 3 full moons
hahaha! Until the Kappa raid boss dies and 3 golden Kappas are posted in a row with no c-c-c-combo breaker
He knows our secrets 


Is the cup broken? I can't get it to appear on my OBS
did you set the proper resolution? 1920x1080 is our overlay default
Are you using OBS Studio?
i think i found a bug in the gifted sub variation alert
Cup is working fine here
yes OBS studio, let me see the res
it dawned on me when i was recieving gifted subs yesterday and noticed that the alert variation that i had made for gifted subs was not the alert that was going off. It was my original sub alert that kept happening
@stuck hamlet ty that fixed it, seems like I was using fit to screen rather than manually doing 1920x1080
@upper steeple Seems like there is an issue with Variations right now
okay wasn't sure, cause it was weird to me, so i just refired a gifted sub alert and my default sub alert goes off lol
even though it says blah blah gifted blah a sub
yea, the image and sound seem to be broke :/
T_T
was just reported a few messages above
didn't see haha
It's okay :p i was just mentioning it because it's a fresh bug, so no fix time yet
gotcha no problem, just making sure you guys knew about it
Appreciate it 
@tight harness any word on the song request skip button being wonky getting fixed?
Haven't heard anything yet but we have a meeting in an hour and a half so we can ask then
okie dokie
Good morning! I was just checking in to see if there was any update on the hype cup refill being customizable or at least retrieving maybe the last 20 events and not the last hundred?
This is, literally, my one and only sore spot with what is an otherwise nearly flawless stream augmentation platform.
Hi looking for a song request setup guide
No update yet @tight rover
@lost mountain What exactly are you looking for? A step by step?
Please
I dont believe we have a step by step
👀
There is currently no way to get rid of the bot's response
try setting the !redeem command to whispers
bamboozled once again :C
damn, that sucks :c
I've had problems with host alerts the past few days. I can see the alert in chat (i.e. the twich message) but no alert is triggered in stream elements. Is something up?
Twitch doesn't have a "notification system" for hosts (unlike follows, subs, raids, etc.) so the only way for StreamElements to know that you are being hosted is to connect through you to twitch. This connection is made within the Activity Feed code. This code is on:
- SE Dashboard page - https://streamelements.com/dashboard
- SE Activity Feed page - https://streamelements.com/dashboard/activity
- Ground Control desktop app - https://streamelements.com/groundcontrol
Has this changed recently? I remember it used to work a few weeks ago
It's been this way since the new site launched
That does line up pretty well, yeah. So this "connect through you", I cannot seem to fund it anywhere. It was supposed to be on the Activity Feed page?
It's embedded in the code of specific pages on the site and in the ground control app
So I have to have those pages open when I stream?
alright, then I follow

Thing is, I've built most of my bot myself, and use StreamElements for visual effects and alerts. So I don't wanna run another app.
But I can open another browser window, that's not really a problem
I understand 👍
I would love to use sleigh ride super theme now during holidays but as I need to do some edits (as a newbie I can't have subs or cheers) and few other small adjustments. Is there an easy way to do those adjustments only for example in game scene and import those to other scenes? or do I have to edit all the scenes one by one?
for now, you will have to edit those each one by one
ok
I tried adding a custom "gift" alert, and while it works when I "test" it on the site, it doesnt work in practice and sends the default alert
Is this is a known issue, or perhaps somethign is wrong on my end?
properties on scène and press refresh cache?
hey guys, im trying to upload a 50kb PNG to my overlay and pressing upload doesnt seem to do anything. ive tried 300kb files with no better luck. any ideas?
@storm pelican Yeah it's a known issue, thanks for the report in any case 😃
@wild loom Which browser are you using?
safari
Try Chrome or some other Chromium browser
I need help
kk thx
I can't get mee6 to work on my discord
It says it can't send or read messages on my behalf, how do I fix it?
Ohh I thought you had a StreamElements related question 😛
Could you help though?
I didn't think to
And about stream elements how do I record my screen using the app?
Record your screen using which app?
stream elements app
Phone app?
Yeah
It's called Ace Live Streaming the app at the moment, that's why your question wasn't clear
Why?
I want to start streaming mobile games with the chat thing as well as the donation box and all that
I'd suggest using 1 app opposed to 2, otherwise you'll have different settings on each app, wouldn't make sense
No problem
How's everyone's monday?
Great support question 
I have been using Ground Control recently. My YouTube fallback playlist has a lot of songs in order, and I would really like it to be shuffled. I can't seem to select shuffle unless there's songs in the request queue. I know on the website it's possible to shuffle the fallback playlist. Am I missing something or is this unavailable in Ground Control?
Hello I was directed here from twitter
bits on my stream are not falling into my cup https://twitch.tv/siigari is my channel. i cannot test cheers in my overlay editor, either. well, i do but nothing happens.
Hit f12, and go to console. Then test the bits, and send me a pic of the red errors that happen @vapid rapids
alright just a moment
ok please direct me on how to test a cheer. alert box bottom left and then test cheer?
emulate cheer event?
oh. cheers seem to be working now?
ok my viewers can cheer now! thanks for fixing it!
also happy to be in here 😃
@raven sequoia https://streamable.com/w3wrh
The animation in OBS from StreamElements, anyway to lower how much CPU that takes up?
@clever mango thanks! Found the icon in the top left of the video. Didn't know about that, thanks!
Yep, that just shows the queue to illustrate that shuffle is taking place. Shuffle will work without it open 😃
ok cool. I just didn't see the ehuffle hilighted so assumed it wasn't shuffling; My bad.
Also, how did you get night mode? 😃
nvm, found it!
hello everyone am having a problem on my Stream Top Donations not showing how can i fix this ?
@warm echo Hey, where isn't it showing?
@raven sequoia I've been pushing for a visual feedback on shuffle icon for a while now. We'll get it 😉
@tight harness on one of the themes am using ... its just showing " - $ " on top donations
one second ill take a screen show
shot*
That sounds like a variable is missing from the Text part, click on the widget, check {amount} is in the Text box
its the same thing when it started nothing was change at it plus i just noticed something else too
the chat is also Copying the same msg twice
ok nvm about the chat i refreshed it went back to normal weird
but the top donation still not working
@tight harness is there an estimate as to when it may be fixed? gifts are pretty major revenue generator right now
@storm pelican We don't have an exact ETA yet but we know it's an important thing to fix so we're definitely on it for the exact reason you gave
@warm echo Interesting, it's the tippers list you've got selected but it's set to 1 🤔
Tried raising that?
@tight harness well it was like this xD from the first time lol ... but sure imma try it one second and give you the updates ok
Thanks
Are you wanting to display the top tipper (1 person) or a list?
toppest tip only
Then you're using the wrong widget
umm ok then whats the right one cause i even tryed the other one and it still not showing
one second ill screen shot
You want Top tip, you're using Top Tippers list
You also need to make sure that you have the information in here for the widget to pull the data from: https://streamelements.com/dashboard/session
The Aggregates tab
ok one second let me try it
@tight harness done it works now ! Thank you for the help ... awesome Support !! you the best
No problem 😃 glad we fixed it for you in the end
Another quick question is it me or does the chat widget not remove purged text?
How do I prevent my Hype Cup from filling up when I launch the overlay in my OBS?
@cyan sky Possible, it was mentioned a while ago but not recently 🤔
@slender yoke Empty it in the overlay manager 😃
Weird. I thought I had done that but I'll try again.
Alright 👍
@tight harness so I just did that, hit save, refreshed the cache on my OBS, but it still fills the cup when I turn on the overlay
When you clicked clear did it start refilling from empty?
Nope. It shows empty on the overlay manager.
@tight harness it appears I have to click 'clear cup' not 'reload cup'. I was thinking reload meant start from empty
Ahh, nah it refreshes it 😃
Hi hi. New user. Loving it. Quick question. Some of my OBS Text Sources are pulls from text files. Is it possible to do that in StreamElements? It would make things so much cleaner.
Everything is cloud based so the text labels are widgets within the overlay manager
So everything is set up in the site's editor and then added to OBS by adding one browser source.
Yeah, I get that.
The thing is, when I add a text widget in StreamElements, it asks me to enter the text. To type it in.
I want it to pull the text from a dynamic file.
I have text files that change as I stream. They have my current streak and other in-game info. I need the data from those text files to be pulled into my overlay.
See in the image above. If you enter a text source in OBS (instead of using StreamElements) you have a choice of typing in the text, or pulling from a file. I'm wondering if I can do the same thing in StreamElements.
Guys, a streamer asked how he reset the points system, he has tried !setpoints all 0
but that didnt work
anyone know?
@lament blade https://streamelements.com/dashboard/leaderboard/current click Reset
thanks 😃
@dry latch for the moment, we don't have a way to get these text files from your system, since it is a cloud based service. Sorry 😦
Ah ok thanks.
my bit cup randomly stopped working
Tried reloading the overlay?
Is it for one event in particular or all events? 🤔
hmm just followers
@stuck hamlet just wanted to let u know that what u suggested for me has worked. Thx for your help 😃
@marsh sinew Do you know how to give dashboard access? Would be interesting to see if your hype cup lags for me on my PC 🤔 because my cup doesn't lag for me
Oh is there a wishlist option with StreamElements?
Not yet, it's planned: https://streamelements.helprace.com/i192-wishlist-on-tipping-page
Hello is there any way to get a goal list on stream like "FOLLOWER GOAL 40/50"
ahh ok @tight harness ty 😄
oh right forgot about that thanks 😄
does it upgrade itself?
@past wharf Yes, it upgrades whenever someone follows.
but the first number is wrong or will it update when i start streaming?
@past wharf Okay so follower goal counts up 1 if you gain 1 follower, if you want it to pull your actual follower count then use the Total Followers widget instead and just add / 50 to the end of it
i will try thank you
So I'm playing around with the new cup and it freezes/breaks any time I test the follower alert. If it just me?
It does seem to be happening to some other people, but not everyone 🤔
Ok good its not just me haha I thought I broke it LUL
Hey all hope its going well! On the ground control app I am unable to skip songs that are in the playlist, any suggestions?
Anyway to turn off the after stream email?
@warped jungle The button on the app isn't working as intended currently, we're aware of that 😃 the button within the embedded youtube video should work however
@bright junco Unsubscribe from it at the bottom of the email if you don't want them
Ok thanks!
No problem
Hey! I'm having trouble with setting text size on an alert.
What happens when you try?
The font size doesn't change. it stays the default.
And what browser are you using?
As a result, my alert box is too small for it to fit.
Chrome.
it worked fine for the main version of it.
It's just the variation that isn't working.
Testing now 😃
Though I realize it might be easier to just ask if it's possible to just copy the settings from the default into the variation?
Because the only difference I want is the image and the message itself.
Variations seems to be working for me when I just tested it
Hey, can i get some support?
What's the problem?
My stream elements won't like line up
like it doesn't size on my obs
@versed breach Seems very squished
@gritty scarab Make sure it's the right resolution
It's the same settings as I have for the main, and it seems to fit just fine.
how exactly?
@gritty scarab Change the resolution to 1080p
still doesn't work 😛
@versed breach But there's less text on the first line for the default alert?
Can you show me?
yes, let me dl gyazo real quick
I just removed the secondary text completely. It feels weird, because I'm used to tools with a lot more customization of text.
since I do graphic design and pretty much live in photoshop tools and stuff.
Is the resolution 1080p on the site and 1920 x 1080 on OBS?
yes sir
1920x1080
Do you know how to give dashboard access?
what's that?
I'll DM you, it'll basically let me access your dashboard so I can have a look at what could be going wrong
Is it possible to put an image flush to the left of an alert area?
It's just site access, not computer access
Having a look now
Which overlay is it that you're using? I see 3 😃
@gritty scarab
But for the browser source properties is it 1920 width and 1080 height?
Like this:
No problem
If you don't mind, If I have any more problems may I dm you ?
Sure, that's fine
Ok thanks dude, Good night to you.
Good night
can any one help me out ok when i do a Giveaway and i get that url from streamelements into obs is there a way where it will display in obs for like 10s then goway after 10 sec then it comes back
Any changing coming for the auto refill on tokens? lol its still so much! http://prntscr.com/hpdliw
a lot of ppl usually come in and want to throw a shit ton to fill it out but its always filling up by itself
Haven't heard anything in a while, but it's still something which a few of us wish wasn't so over-the-top
You're not alone 😄
Im just goiing to remove it tbh
i hate it there just ppl loved to fill it and it was nice because i have some ppl who love doing bit trains
You know you can clear it in the overlay manager right?
yeah but it auto refills on save right?
No, not if you clear it
what about on theme chaneges
I cleared mine today
wait are u serious it wont refill on them changes?
What is the reason for not wanting a user profile? sorry I must have missed that
theme*
@hallow harbor Are you asking me or telling me? 😛
It's 2:47 AM for me, time for some sleep
poke one of the other usual support people if you need help 
I hear that if you whack them like a pinata candy comes out 
Was I around? 
that i didnt catch
idk lol did u laugh at the youtube video of my tokens filling up
1 min plus or something
lol
I saw a few of them 😛
They're fun the first few times, then they become the same as the last one 
Make your overlays 1080p and resize them in OBS, forgot the hotkey for that 😄
Hello!
how do I be in the sellout channel thing? Curious ty 😄
I would like to change twitch accounts on my SE account
Is there an easy way to do this?
I disabled my last twitch account
Hello?
any know how I can use a overlay without attaching it to a stream (since action! does not have a source adding part to it for its twitch intergration)
Is there a particular reason you use Action?
If not OBS is pretty great, tons of guides and resources.
I'm totally new to streaming and using OBS. I really like it so far
Sadie me too we should host eachother!
Also does anyone know how to delete an elements account?
Question, getting a slight issue with my overlay. I set it to the 1920x1080, but even after setting 'fit to screen' in the editor and moving one of my assets all the way over to the right, and full sizing the item in OBS it's not going to the border. Any ideas?
In OBS, what is your output resolution?
I thought it was also 1920x1080. Let me double check.
OK
Alright my mistake, it was 1280x720.
I thought that the overlay needed to be the base resolution though
not the output resol;ution.
stupid question - does the banned word list work?
i just tried it and when i enter a word or multiple they don't seem to stick. despite a notification that they've been saved
also tested with a viewer and they can use the words
can i get someoen to help me with something xD
How can I add follower alert with sound/gif?
You notice the follow and make a face whilst also making an awkward sound.
XD
Hey Team, any update on the notification ticket i lodged with Onslaught last night?
I just really would like to add some visual feedback to it
@sharp python double click on your browser source, scroll down, refresh cache 😃
@carmine abyss I will check on that
How Do I get on the sellout tab? 😛
@lament blade creat a new overlay, add an alert widget, then customize it to your hearts content
@lament blade total sellout
use SE tipping page, bot modded in chat, and overlays running 😃
@vocal leaf it works fine for most people. Where are we talking, for the chat moderation?
@lament blade then I will get you added, let me check it out real fast
@weary mist If I make a new overlay like that, will it show up on all the other overlays then also? Or do I need to edit my every overlay?
You will just need to copy the widget to other overlays, which is possible when you click on layers 😃
Thank you ❤
@weary mist And how can I copy it to other layouts? If I go to the editor on other overlay, it doesn't come up with the option to copy
Don't I just have it as one "scene" itself?
Once you click on the widget, you click this button, then it will pop up and ask you which overlays you want it copied to
Yes, I'm aware of the page, it's just missing that single thing
really? 🤔
Hmm, didnt come up with the search
I searched "Follower alert", but I just might be little bit retarded
just too specific, lol
Exactly
I just clicked the My Overlay button below the search
true
overlay manager is going to get a complete overhaul, v2 is soemthing we will make much easier to handle
Thats awesome, but I really love this over any other site ❤
Preformance is the reason
of course I bought action! quite a long while ago for low resource use recording
Is it good?
ya its really good
almost no impact on performance
good video card support too
but if ya get it don't get it on steam
get it from the site
so you don't have to have steam to turn it on
Of course, wouldnt never buy software through steam
steam is fine for most games
Hows the scene switching etc?
I have different scenes for different activitys
basically you can stream to twitch but no overlay extra options yet
mostly you can control where the overlay goes at on the screen
but no chat overlay and such...
Ah damn
really good overwise
jkust need to figure out how to get that overlay working with it
maybe there is program to add overlay to it
don't know if can use obs use stuff as overlay without streaming
Well shadowplay works also fine without overlay support though
Personally don't like amd at all :/
Wow, shadowplay supports overlays now
ryzen looks good too but don't have that
but is it better then action in preformance?
well as in at 120 fps and such
It only supports 30/60 though
watching a comparison and it seems it makes the audio worse with shadowplay
Well he just has the volume lower on shadowplay
Also shadowplay has improved 100% from that time
And its free 😃
You two need proper profile pictures 
Why is that relevant? XD
damn can't seem to get obs working with dungeons of dredmor
don't need any profile pics lol
seems to work if i add display capture game capture though does not seem to work
Hi guys pls help me
help with what?
I'm with the question that my CPU is loaded from behind overlay
Look
How to fix this
@atomic hollow ?
I have just started using the alerts and for some reason my sounds are playing longer than the alert duration, is there a way to stop this other than editing the audio file? Thanks
My sub, tip, raid alerts
@prisma rivet how long is the video?
I am just using a gif in combo with a custom sound
@prisma rivet the alert duration only affects the gif/video, the sound will play the entire file
ok thanks I will go edit the files 😃
Thank you 😃 drop by the tavern sometime and say hello
you got it
Keep up the amazing work! Huge fan
ty ty
hmm seems to work with warframe though for some reason I can't see the added chat stuff
how do I fix it so that i myself can see the overlay I can see it on my twitch broadcast preview but I can't see the chat myself
Hey guys, is kappagen on stream elements? I can't find it on mobile browser
that still doesn't allow me to see what is on the chat while I'm playing the game though
@sage lintel yeah it is, in the overlay manager
ya but I have it on my overlay but I can't see any of the overlays while playing the game
Thanks @atomic hollow I'll check it out
@atomic hollow Does not help all the same
@atomic hollow Also, the load on the CPU goes
Guys help me please
?????
@autumn lily whats your bitratre settings?
This does not help me bitrate does not affect the CPU load
Loads Overlay what to do
I tell you one thing about me about something else
@autumn lily Those are normal usage amounts for an animated overlay through browser source. If you want to reduce the CEF-bootstrap it will need to be more static.
Hi, i am having some issues with the overlays
Can you be more specific?
So i am trying to add the overlay packages into my OBS, but when I do the sizing proportions or way off and it only shows the top left of the preset overlay
You must set the browser source resolution to 1920x1080
Tutorial #1 - Adding StreamElements Overlays to OBS Studio ----------------------------------------------------------------------- 🚀 StreamElements 🚀 -------...
Adding on to onslaught, you have to make it 1920 x 1080 and rescale it
Correct i set the overlay in stream elements to the resolution at 1920x1080p and when i added the browser source and then changed the source resolution the that same setting but only to get the same result
What is resolution is your OBS canvas set to?
I stream at 1920x1080p or at 1280x720p all depends on the connections and dropped frames during that stream session i have tried it in both presets.
Can you show me the properties of your browser source please?
Have you changed the resolution of the overlay on the site?
No
Ok, then go to OBS Settings > Video
Didnt want to mess with that
I rate the picture quality 9.7/10 
Mess with what?
The resolution on the site
That's correct
The theme resolution should not be changed
go to OBS Settings > Video
Do you have a monster computer? Because 1080@60fps is very hard to stream
or a dual pc setup?
Didn't even realize that it's not usually at 60 it's at 30 normally
Best Twitch streaming chat application ? so i can see my chat without losing download rate
OK, your OBS canvas is set to 1920x1080 so your overlay should load and fill the canvas if you set the browser source to 1920x1080 as well
How does it look right now in the canvas?
@gaunt light popout twitch chat, chatty, or chatterino
Will the text update automatically now
which one better ?
Or do I add that in
@gaunt light They're all fine. Choose which one you like best
@charred salmon which text?
For my recent follower and all of those text
Alright I have that all working would you suggest to have them not show when inactive
Might save my framerate
Absolutely
every one should shut down when not visible
Check out this video for scene transition help. You can also use a longer transition but IMO studio mode is better https://www.youtube.com/watch?v=W8iWsD2Lq3U&index=3&list=PL_9rga23xIlJDyaOnO2avbss-PHm28oNs
Tutorial #2 - Scene Transitions with OBS Studio Mode ----------------------------------------------------------------------- 🚀 StreamElements 🚀 -------------...
May not be able to use an animated overlay the fps values dropped significantly
Output resolution really doesn't need to be 1080p. Most of twitch uses 720 just fine.
That will save you a bunch of CPU
Should I switch the downscale setting then
no
Ok
are you using CPU encoding?
Not to sure, that would or should be under output correct
Looks like my 2 options are Hardware(qsv) and software (x264)
Want to use discord screenshare so I can take a look and assist?
Yes how would I do that
are you using discord app on pc?
yes i use both mobile and pc
ok join teamviewer voice channel on pc
🏓
Hello everyone, I was wondering if there was a way to manually rotate an image while editing your overlay in streamelements, this also goes for obs too
you can rotate in obs, but we have no way of rotating in our overlay right now
Just make sure to have anything you want rotated in a separate overlay because it'll rotate everything in that source 
Ohh I found it, thank you!
@autumn lily join teamviewer voice when ready
but if I use studio mode, it doesn't work as well with my Stream Deck 😦
Good morning guys!! (Its morning my time lol) i have a simple question, in SE, can you add some slide photo? Like.. if you want to advertise your product for a couple of seconds? And then dissapear?
yes, there's a widget called image rotator
Omg you just saved my life! Thank you so much guys!
np 😃
Hey. my christmas overlays won't show up on my obs, ive tried multiple things/resolutions i just keep getting a black screen
how to fix that
@forest rune OBS version?
@clever mango obs v0.659b - 64bit
OBS Classic is no longer under development and the people from OBS have stopped supporting it at this time. This means that the browser source it uses it highly out of date and does not support some features of the overlay.
https://obsproject.com to download OBS studio
no problem
I have ran into another problem. I did a test stream and when i switched through my scenes the sources wouldnt show up.
You mean it took a while to load?
No, i would switch my scene and it switched right away but then it would disappear.
hey I'm trying to the sub goal widget working but it's saying 0/50 when I've got 3 subs
Goals can be editing in the "Data" tab in the overlay editor
For some reason song request is enabled and it is adding songs and playing them through my stream elements queue. However, they are not playing for my viewers on my stream. Anyone know a quick fix?
thanks
@sinful crag you need to keep the songrequest open for the viewers to hear the song
or you can download our desktop app Ground Control from https://streamelements.com/groundcontrol
if I want to give points during the stream for only those who are active and not lurkers, do I then use command !addpoints all
That will give points to those that are showing in your viewer list, so everyone
lurkers and active both. Lurkers are the lifeblood of twitch, don't underestimate them
I know but I want to courage people to chat 😄
you can do !raffle as well, that will get people to respond at least, but some people just enjoy having a stream on in the background, which says good things for you
@serene granite it is all open and during stream as well. I used a mobile phone to test audio and it isn't heard.
if you are hearing the songs on your PC, then there could be something up with OBS (or what ever software) picking up that sound.
I got a Image with something written in it ( PNG file ) , is there a way to edit what wrote there ?
without losing any other elements ?
maybe with photo editing software like photoshop
I'm trying out the StreamElements tools rn.
@zenith rapids let us know if you have any questions 😃
okay


