helpdesk-twitch

[weary mist]

@maiden grotto Have you tried doing a refresh of the cache?

@limber moat check out all the videos we have on youtube 😃 there is one for overlays

https://www.youtube.com/streamelements/videos

[limber moat]

ok thanks

[maiden grotto]

@weary mist refreshing cache won't work

the background video runs great the first time around and then just plain gets stuck or moves for a few frames and gets stuck for several seconds, over and over again

[weary mist]

interesting, that sounds more like an OBS issue. If you load up the overlay in the browser, does it do the same thing?

[maiden grotto]

hi, it also gets stuck launching the overlay on the browser

i'm not dropping any frames while streaming so i don't think its a connection issue

the weird thing is it only happens when it loops

the first time around it looks perfect

[peak monolith]

helo looking at the videos for setting up stream elements and themes their dashboards are different than mine and have different features , so i dont understand how to get it working right

any idea what i should do?

[weary mist]

@peak monolith make a list of questions that you have, and I will answer them to the best of my ability. Or just start asking them (from the beginning). A lot has changed, and we do need to update some of those videos

I can't voice chat right now, but text is easy enough

[peak monolith]

ive got it connected to my twitch and using obs studio but when i try to use the themes the images always pop up bigger than the window in obs and i cant reshape them to fit better

[weary mist]

ok. For that one, make sure you set the browser source to width 1920, height 1080, click ok, then hit CTRL+F

that should transform it down to your canvas size 😃

[peak monolith]

ok let me try hang on

yeah it works thank you

[pine hemlock]

[cinder ibex]

Question... is it possible to make items in the store only available for regulars? Would it work if I make a command connected to the redeem command and set it for only regulars?
And is there a way to automatically make people regular... for instance after 40 hours of watching?
(i'm just one of those rare cases that can't be affilated/partnered, but looking for ways to set some extra's for people who support my streams)

[peak monolith]

hmmm now just figuring out how to fit camera and that into the boxes

how do you make it capture the twitch chat?

[pine hemlock]

@cinder ibex we don't have a regular only giveaway option currently. Also I believe there is a suggested idea on our ideas board for the regular after x hours of viewing

@peak monolith add the twitch chat widget on your overlay

https://strms.net/ideas

[cinder ibex]

Thanxs @pine hemlock Hope it will come! Do you know if there is a way to make redemptions for only regulars?

[peak monolith]

thank you for help so far 😃 its really nice to get answers

[weary mist]

At this time, you can only make redempsions sub only. Thats another thing to put on the link cuda provided @cinder ibex

[cinder ibex]

Thanxs, that would be really great!

[peak monolith]

hello nearly got it done mut is there a way 2 have your cam on 2 different scenes so you can see them ,, at moment ive got it sitting in my gameplay window but it wont let me put it in the "talk " one#

[tight harness]

@peak monolith You can use the same source in multiple scenes, Just go to Sources > Right click in the Sources window > Add > Video Capture Device > Add Existing > Select your webcam source you already added > OK

[peak monolith]

kk thanks

thank you for all help that was given ,,, i got it done ^.^/

[tight harness]

Awesome 😃

[peak monolith]

so now all i gotta work on is making my own one from scratch * feels heavy pressure*

[weary mist]

haha

[peak monolith]

think first i gotta make my icon and work off that

[autumn lily]

Guys

Pls help me

[weary mist]

Ask your question, and we will be able to help @autumn lily

[autumn lily]

http://prntscr.com/hnlqq3

Why my computer is loaded

http://prntscr.com/hnlr9z

http://prntscr.com/hnlrha

[weary mist]

Are you using an animated overlay?

[autumn lily]

Yeah

They say this can be fixed but how

[weary mist]

A few ways, but each depends on a few things. How many cef-bootstraps show up in your task manager?

[autumn lily]

http://prntscr.com/hnlt54

1

[weary mist]

Ok, that's good. From there, it's basically the overlay itself. Being animated, the overlay takes more resources. You could switch to a static overlay, which will use a lot less, and certain widgets can take more. Kappagen, cup, things that move

[autumn lily]

You mean, if I'm using an overlay without animation, then there will be less load

[tight harness]

Yes

[autumn lily]

I understand that this can not be fixed in another way?

Maybe there is an exit

[tight harness]

Exit?

[autumn lily]

Another method of fix

[tight harness]

Dm'd you

[spare flax]

@everyone i need some help

[tight harness]

What's up?

[spare flax]

can you meet me in voice chat plz if you can

[tight harness]

I don't know what the problem is yet, it might be something really simple 😄

[spare flax]

the bot keeps working on and off

[tight harness]

Yes, go to your dashboard, click on Part Channel, then click on Join Channel

[spare flax]

its not on my channel

[tight harness]

That'll rejoin the bot, then tell us if the problem continues

What?

[spare flax]

ill tell her

[tight harness]

Okay

[spare flax]

i have an idea for streemelaments

[tight harness]

Post it in the ideas board then 😃

https://strms.net/ideas

[spare flax]

ok i will

i have a question

[tight harness]

What's the question?

[spare flax]

how can i join the streemelaments team

[tight harness]

Which team?

[spare flax]

on the streemelaments website theres a team tab i want to be a part of it

[tight harness]

[weary mist]

That tab is actually the staff memebers (people that work for them). If you want to join the champions, you can stick around, contribute, help out, be friendly, meme 😃

[spare flax]

o ok i get it now i could have had a v8 lol

[weary mist]

😃

[tawny pivot]

[stuck hamlet]

That's an old meme

[spare flax]

but is still funny

[stuck hamlet]

[spare flax]

[last tangle]

Can i manually change my followers? its only counted the followers i have since ive been using the site

[tight harness]

Are you wanting to display your total followers? @last tangle

[cerulean vortex]

Importing streamlabs alertbox and tips isn't working for me

[weary mist]

@cerulean vortex Try this for me real fast: Log out of both SL and SE. Log back into both. Then try the import, and get a screenshot of the error, and hit F12, and get the error messages there

also, make sure to check that you don't have any new overlays/tips in your list

[cerulean vortex]

@weary mist it worked now ;-; thanks lol

[weary mist]

😃

👍

[grizzled peak]

Hi, Im having trouble with my host/raid alerts not triggering in OBS but triggers in SE.

[slim cairn]

@grizzled peak For the host alerts you must have either ground control or the SE website dashboard open

[last tangle]

Im doing a follower goal and it says I only have 6 followers?

Can I change that?

[tight harness]

Do you have follower goal instead of total followers widget?

[slim dock]

is there a nice overlay setup for song requests?

that isn't just text?

[tight harness]

If you have requested songs you can show the video and have a bar which shows the progress through the song at that current time

Using Media share

[slim dock]

is that a widget?

[tight harness]

Yep 😃 and part of the song request page

[slim dock]

@tight harness so i put it into an overlay and copied the http link and nothing is showing up on obs

[grizzled peak]

i have 2 cef bootstraps running is that bad?

scratch that 4 CEF bootstraps

[weary mist]

That means 4 browser sources are running right now

If you only have 1 on the scene, go through and check the box "shutdown when not visible" in the sources

[grizzled peak]

got it, just set them to shutdown when not active

thanks!

[weary mist]

Haha, perfect

[grizzled peak]

I was just reading into it when we were both typing

[tight harness]

@slim dock Then you possibly did the wrong resolution somewhere, i'll get a tutorial link for you

https://www.youtube.com/watch?v=KDvLynUqXI4

[grizzled peak]

he might not have the overlay stretched out @slim dock click on thje browser source -> Transform -> "fit to screen"

[slim dock]

yeah i'm not sure what it is honestly it's wierd i have it set to the tight resolution as far as i can tell and the song request is running

i'll have to mess with it later

[tight harness]

As long as it's a requested song you'll see it

You'll need to tick 'show video'

For the videos you want to show

[slim dock]

but what about if i just have my own playlist playing?

[tight harness]

If it's from the backup playlist it won't show

[slim dock]

oooo...

[tight harness]

It's meant for requested songs

[slim dock]

will you guys ever think about changing that? lol

[grizzled peak]

im having a problem with the host/raid alert not triggering in OBS but I can trigger it on the site

[slim dock]

i think it'd be good for all songs honestly

[tight harness]

Probably, i'm guessing it's depending on when Youtube raises our API call limit with them 😄

[slim dock]

gotcha

[tight harness]

@grizzled peak Make sure you have your activity feed open

Checked pinned messages in this channel, the top one

[grizzled peak]

@tight harness got it, just downloaded ground control. Nice I can bind buttons to play/pause and skip!

[tight harness]

Yep 😄

[wicked oak]

Hello I've been in touch with Lord_Scalper on a problem I'm having but he's on vacation and kinds incommunicado, OMFGGoddess suggested I try using the Discord to get help, she said it's pretty responsive so if there is someone who can help me I can voice at the moment I still have about an hour before I have to start my schedule stream, I hope someone is available, it's not a big problem.

I also have Teamspeak if need be.

[stuck hamlet]

Can you try typing out the issue? Might be a simple fix 😃

[wicked oak]

Hi Onlslaught I hope so, ok so I can't get my previous donos from Streamlabs to show up in Streamelements overlays, I did what Scalper said to do but still no go.

[stuck hamlet]

Alrighty

Gimme 5 minutes, I'll be in voice chat here 😃

[wicked oak]

just keep getting that no dono data message on them.

Ok cool

[stuck hamlet]

You edting this one? XMAS - XMAS SPIRIT IN GAME ANIMATED

So session is basically "since you've been live". https://www.onslaught.ca/s/cm6zr8rv.png

You can click the drop down and change it to something else, like weekly or monthly, or alltime

[wicked oak]

yes

[stuck hamlet]

Yes to?

[wicked oak]

Yes I'm editing that one.

[stuck hamlet]

oh okay, did you read everything else? 😃

[wicked oak]

Yes but not sure how to do the drop down.

[stuck hamlet]

Just click the widget, and it's settings will appear on the left hand side

[wicked oak]

do I have to go to widgets?

Ok I got it now I have the settings on the side.

[stuck hamlet]

just click on "Session Top Tip" and it will show you some other options

[wicked oak]

Yep, so I changed it to weekly now I have put in an amount?

[worn acorn]

sorry! i didn't realize this existed. i must've had it hidden

[stuck hamlet]

no owrries

worries

[worn acorn]

anyways, the streamer is m60_ :)

[stuck hamlet]

oh M60_

what a cool guy

[worn acorn]

nice guy! i like him a lot

but i just feel dumbfounded because i can't figure out why i keep getting the error. 😦

[stuck hamlet]

"length must be less than or equal to 250 characters long"

for sub

and your cheers message is empty

fix those and you should be good

[worn acorn]

it says "There was an error updating the module"

and i only put - it was originally BudStar which got super obnoxious haha

[stuck hamlet]

BudStar BudStar BudStar BudStar BudStar BudStar BudStar BudStar BudStar BudStar BudStar BudStar BudStar BudStar BudStar BudStar BudStar BudStar BudStar BudStar BudStar BudStar BudStar BudStar BudStar BudStar BudStar BudStar BudStar BudStar BudStar BudStar BudStar BudStar BudStar BudStar BudStar BudStar BudStar BudStar

is the current one

[worn acorn]

yes

and then when i save the setting, it comes up with "There was an error updating the module"

[stuck hamlet]

that's 319 characters

it needs to be less that 250

[worn acorn]

i'm trying to replace it as m60SUPRSTR m60SUPRSTR m60SUPRSTR m60SUPRSTR m60SUPRSTR m60SUPRSTR

or whatever

[stuck hamlet]

yea, so, like i said, you need to fix 2 things

cheer message can't be blank, and your sub message has to be less characters

[worn acorn]

i tried changing them both and i still keep getting "There was an error updating the module"

WAIT i fixed it

[stuck hamlet]

[worn acorn]

LOL i'm so sorry

[stuck hamlet]

no worries 😃

why did he change his name

[worn acorn]

but thank you so much - this is why you guys are so great

LOL ONSLAUGHT PLS

[lament blade]

How do you do announcements

[stuck hamlet]

On screen or in chat?

[lament blade]

in chat

@stuck hamlet

[stuck hamlet]

Have our bot in your stream and go to modules, it's called "Chat Alerts"

[lament blade]

@stuck hamlet I mean for like announcing my youtube channel and stuff ike that

[stuck hamlet]

Then what you're looking for is "Timers"

[lament blade]

O hty

[grave spindle]

can you import fonts into the overlay editor?

[clever mango]

No, but there are over 800 google fonts supported https://fonts.google.com

[grave spindle]

I'm looking for like a ticking time bomb font anyone have any ideas of names, make the font search easier? lol

[stuck hamlet]

Hmm

I think I know what you mean, but don't know

[grave spindle]

something like this

[pine hemlock]

Best way to find something is just use the site Terrabuck linked. Thats all we currently have/support

[ionic flare]

Is there a reason why whenever my followers or anyone does !watchtime its not updating or showing the correct time?

I know some of my viewers have more than 0 seconds..

[pine hemlock]

I would probably try parting the bot, logging out and back in of our site and rejoining the bot

Command seems to be working for me

[ionic flare]

I just reconnected him

some viewers have reasonable time

some peoples dont update

one of my viewers has 0 seconds

while others dont

and some have certain time but it doesnt change

[pine hemlock]

Devs will have to take a look into it then

[ionic flare]

do I need to do anything for them to know about the issue or what?

I was thinking maybe the bot would have to have been on while they were watching for time

but it also has follow times way before I used the bot

also just saying

im loving streamelements

[pine hemlock]

I do believe view/watch time functions by the bot having to be in the channel so that might be the "issue" at hand

we can look up follow times via twitch api

[sage wolf]

Anyone know if there's a way to make the Streamelements BrowserSource cache better somehow? My overlays have started loading super slow a couple of OBS updates back and was curious if it was an OBS issue or something with StreamElements that could be doing it.

[stuck hamlet]

Maybe this can help you: https://youtu.be/W8iWsD2Lq3U

[amber turtle]

hey can someone help me out really quick?

[stuck hamlet]

Drop your question, someone will help 😃

[amber turtle]

so i have a bot command for my social media and i want it to be listed like
Twitter
Snapchat
etc
but instead it just types it out like Twitter snapchat etc how do i change that?

[stuck hamlet]

Twitch Doesnt support line breaks, so it's not possible

[amber turtle]

damn unlucky all good thanks friend

[last tangle]

how do i restart the timer for starting soon?

[stuck hamlet]

Refresh the overlay @last tangle

[last tangle]

how do you refresh amn overlay

an*

[stuck hamlet]

You can reload it by, right clicking the browser source and then going to properties, then hit "ok"

[daring bear]

Hey i'm using a streamelements overlay and im currently trying to edit the top part of it but it wont allow me to move the box is there something i need to click to move it. Like it shows a Circle with a red X when trying to click it and drag it over

[stuck hamlet]

it's probably locked in the layers

Find it in the layers and unlock it.

[daring bear]

Its unlocked but i think i know the issue. The layer above it is locked and for some reason spans across the whole area of the overlay.

[tacit tundra]

Guys, I need small tip. Yesteray I make tool to export points from leaderboard (managed to export +34k records) but now I have a problem with import list. I can't find information what structure must have a .csv file to import to current leaderboard. Now I have 2 columns user, points (without headers).

[daring bear]

Yep i got it nvm

[stuck hamlet]

Use this: @tacit tundra https://filter.dj/CSVtoStreamElements.html

[tacit tundra]

I'd rather not use external solutions

in import on streamelements is possible import .csv file but i don't know what structure must have

[stuck hamlet]

Then ask in api

[tacit tundra]

ok

[stuck hamlet]

that site i linked was made by one of the guys on our team. but if you'd like to creat your own stuff, go for it

[tacit tundra]

i do not want made own tool, i want only import my list: D

[stuck hamlet]

That site imports lists..

[versed merlin]

Anyway to get auto hosts to show notifications anymore or did twitch kill this?

[stuck hamlet]

@versed merlin For us to display or capture hosts, you must be have our activity page open.

[versed merlin]

Wait what?

Currently if I get hosted I get the notifications

If I get auto hosted nothing

[stuck hamlet]

You get notifications from SE?

[versed merlin]

Yea in obs

I should’ve led with that

Sorry

[stuck hamlet]

Okay, and when it's an autohost, you get a notification in Twitch chat, but not OBS?

[versed merlin]

When it’s a auto host I get like the server notification that blah blah auto hosted me with 3 viewers but no notification from the bot or obs

When I get actually hosted (like them coming to page and clicking host) I THEN Get he notification from the bot and obs

It didn’t used to be this way, or am I tripping?

[stuck hamlet]

When was your last host

and when was your last auto host?

[versed merlin]

Lemme check secn

[stuck hamlet]

Looking at your edtior here, and it says you have it set to minimum 1 person host

https://www.onslaught.ca/s/whetiz8t.png

[versed merlin]

Right right

[stuck hamlet]

So if these auto hosts are 0, it will not show

[versed merlin]

I have that set up

The auto hosts have been 3+

And haven’t show up at all

[stuck hamlet]

Were they captured in the activity feed?

[versed merlin]

Yea

Lemme Get a pic tho

Was outside getting food thinking about this lol

[stuck hamlet]

If they are captured in the activity feed, there should be no reason they don't show up

As long as they are above the minimum amount you set up

[versed merlin]

Ok so looking through my feed, you are correct

Auto hosts don’t show up @stuck hamlet

So how do we fix that?

[stuck hamlet]

Try logging out of our service and loggin back in.

I really don't know why JUST auto hosts wouldnt be picked up

if the problem presists after the relog, we will have to look into this further.

[versed merlin]

Ok, anyone else experiencing this? And by logging out you mean just clicking sign out?

[stuck hamlet]

yup

[versed merlin]

K, I’ll be streaming shortly, if I get auto hosted, (also will leave activity feed open) and nothing pops up I will @ you. @stuck hamlet , thanks for the help

[stuck hamlet]

Awesome 😃

[versed merlin]

Also since I’m here might as ask, any plans to enable song request searching by artist name or song name/ SoundCloud integration and expanding the playlist limit?

(Just trying to drop nightbot)

[stuck hamlet]

Once youtube plays nice and gives us more API points. We had searching, but had to remove it due to popularity.

Soundcloud too when they decide to play nice and give us a dev key :p

and playlist limits are set by Youtube, they only allow us to load 200 in an embed

[versed merlin]

Whattt?!

Why they play so nice with nightbot?

That’s super unfair, but thanks for the info

Hope things pan out, you guys are great

[stuck hamlet]

They play nice with nightbot because nightbot is the most popular bot on youtube in the gaming section :p

and also, apps created before "may 2016" (somewhere around there) get more API points.

[versed merlin]

ahh i c, unfair advtange type shit, its whatever, the minute you guys get your points nightbots days are numbered.

[stuck hamlet]

hahah!

we are hoping to make freinds soon 😃

[glossy steppe]

@turbid reef hi, can i ask you when will able to translate standard commands?

[turbid reef]

@glossy steppe its high up on the TODO list but no eta just yet 😄

[glossy steppe]

@turbid reef ok, if u will need some help with languages, i can help you with Russian, Ukrainian, Polish.

[stuck hamlet]

Contact @serene granite for that @glossy steppe

[turbid reef]

👍

[lament blade]

is it acting as variables or is is the mininum amount to get written in the chat?

[stuck hamlet]

variable

[plucky blaze]

Hey guys, I was wondering is there a way to filter specific chat lines or bot commands to make them show in my overlay? e.g. someone says "!abc hello world" and on my stream overlay it says "User1: Hello World"

[ruby linden]

Hello i was wondering if its possible to make a command that would change the title and a number. this is an irl example, the title is: !settitle [Level: and this number is going up everytime the i enter the command] Quest to 250 hours on all heroes in QP!

soo the number in the [] will o up everytime that i type the command?

[tight harness]

@plucky blaze No, we have the Twitch chat widget though which shows all messages put in the chat

You could try adding it to the ideas board: https://strms.net/ideas

[plucky blaze]

ah okay. so no way of doing it right now? ty

[tight harness]

Nope, correct

@ruby linden !settitle <title> updates the title, the rest of your question definitely isn't a thing

[ruby linden]

soo in short you can't change variables within a commnd or using a commnad?

[tight harness]

Sure you can, you can edit the count command with another command for example, but editing the title is just done with !settitle followed by the title

[ruby linden]

ok thx anyway

[tight harness]

You can request it in https://strms.net/ideas and see if anybody else wants it

But what I was saying before is that it's not a thing currently

[versed merlin]

@stuck hamlet I can say definitively auto hosts don’t show up in activity feed or pop up as alerts. Any way we could make it happen?

[stuck hamlet]

@tight harness Know anything about this?

[tight harness]

I mean, I just got 3 auto hosts in a row and all of them showed up 🤔 @stuck hamlet

[stuck hamlet]

Hmmm.. i don't know his issue cause mine show up to :/

[tight harness]

@versed merlin You've got your activity feed up while you stream right? I have Ground Control open currently and no problems

[versed merlin]

I’ll log out refresh pc and try again, I will Lee you both appraised as I stream throughout the day, again thank you for the responses and support

[tight harness]

No problem

[crystal mica]

Hey guys, is paypal the only donation chance?

[stuck hamlet]

Paypal is the only one we have currently, but we are actively trying to get more.

[crystal mica]

ok nice thank you, im new to streamelements. ❤ nice animated overlays

[tight harness]

Thanks, Kireaki spent a lot of time working on them 😃

[fringe spade]

Hi! Last time I tried to connect w u about my problem I was streaming that's why I couldn't type here on time. I have the follower who can't use his points to redeem an item. Bot replies SORRY YOU DON'T HAVE ENOUGH POINTS. Please help us to fix it

He has enough points. He has been spending it without problem, but suddenly the bot started answer this way

[slim cairn]

@fringe spade Are other people able to redeem?

[fringe spade]

Yes, other people can redeem

[sick creek]

Am I unable to edit nd delete custom commands? Because it certainly seems that way. Either that or I'm blind

[stuck hamlet]

You can delete or edit commands.

You can do it on the website, or the chat.

[sick creek]

I'm on the website and in the commands section and I don't see how

[stuck hamlet]

There's a TINY really TINY, scroll bar at the bottom

or zoom out on your browser

[sick creek]

...I'm an idiot

thank you!

[stuck hamlet]

No worries 😃

[fringe spade]

While I'm waiting for an answer on my request about prob of my follower, I wanna ask u how I can set up songrequest. I see that people can write a command sr and link, but how set up price? I just have an item I AM DJ but it doesn't connect with function Song Request

I've set up the price 80 Points to use songrequest but I can put sr and link in chat free, without spending my points...

[tight harness]

@fringe spade You're right in that they don't connect, song request and stream store are completely separate features

All of the song request settings are here: https://streamelements.com/dashboard/songrequest/settings

[fringe spade]

thanks

I was there and set up cost in points - 80... but how will they work? I was trying to test....typed !sr and youtube link in chat, my song was added in queue but my points haven't been spent

[tight harness]

That's because you set an exempt level, correct?

Broadcaster is no doubt above that level

So it's quite normal that you personally won't be charged for requesting them

[fringe spade]

So if it is my follower how he can use the songrequest? What will he see?

[tight harness]

They spend the points you set and the song goes into the queue

[fringe spade]

Ok, thanks) Will check this out)

[tight harness]

No problem 😃

[fringe spade]

I'm here again...Tested

Put !sr and link but my points are still at the same amount)

not mine

points of my test follower

and I can't see tracks in a queue((

[tight harness]

Try refreshing the page if you don't see the requested songs

[fringe spade]

Regular - it is who?

[tight harness]

What did you set the exempt level to?

You set it to regular?

[fringe spade]

yep

I thoiught it's standart follower

[tight harness]

No, there is no option for followers

It goes everyone > subscriber > regular

Then into mods

[fringe spade]

ok,,,,so if I wanna give this function to my standart followers I have to choose Everyone, don't I?

[tight harness]

Regulars are set here: https://streamelements.com/dashboard/bot/users/regulars

Yes, either everyone or regulars and just give regular to your trusted followers, up to you

[fringe spade]

I got it) Thanks

[tight harness]

No problem 😃

[fringe spade]

😊

[odd crown]

@tight harness I really would like to know who came up with that "Regular not being Follower" thingy because it's everywhere but a little bit silly in my eyes.

[tight harness]

Well a regular is generally a trusted viewer, not everybody trusts every person that follows them

[odd crown]

True but I'd do Everyone > Regular > Subscriber > Moderator > Editor > Broadcaster

or make "Regular" as an option instead of a permission level, that way we could have Everyone and Regular Everyones, Subscribers and Regular Subscribers and specify what permissions or discounts are added to those with the Regular option.

[tight harness]

Ohh, yeah I completely agree

[clever mango]

I agree as well

[silk patrol]

@odd crown that's one way to see it. you can also see it like this "anybody can sub, only I get to decide who is a regular"

[upper steeple]

is the skip button on song requests bugged? cause when i try to hit it, all it does is backtrack on the current song playing. But it skips if i hit the skip button the youtube video

[tight harness]

Testing now

Yep, same is happening to me

[upper steeple]

yep

thought it was just something that was happenign the other day but its still happening

[tight harness]

Since media share was added do you reckon?

[upper steeple]

i would say yes

but i don't have that enabled

[tight harness]

Nah, I was just wondering if something broke when media share was added

[upper steeple]

ah gotcha

does same thing on ground control

[tight harness]

Thanks for the info, i've passed it on 😃

[odd crown]

I have a !lastseen command with message "${sender} ${1} was last seen ${user.lastseen} ago" ... shouldn't it be "${sender} ${1} was last seen ${1.lastseen} ago"?

[tight harness]

Mine is: Check out $(1), they were last playing $(game $(1)) - twitch.tv/$(1)! They were last seen here ${user.lastseen} ago.

Works absolutely fine

[odd crown]

hmm, didn't knew ( instead of { works too

[tight harness]

Yep

[odd crown]

however this whole variable translation confuses me. I prefer it the "hard" way where no translation happens 😉

[tight harness]

@narrow terrace Put your idea here please: https://strms.net/ideas 😃

[narrow terrace]

bah, there it is, already in it with upvotes and "planned". You rock @tight harness

deleted the question!

[tight harness]

No problem 😃

[clever mango]

Stream stats/reports will be massively improved before long...

[odd crown]

Didn't knew Discord reads out some Visual Studio data ... interesting 😃

[pine hemlock]

I think that's a recent update

[odd crown]

I just noticed that the circle on the progress bar of the songrequest music player doesn't move. It just wiggles between sto positions.

and if I skip to the next song using the youtube functions the next song doesn't starts playing until I click play on the youtube functions

[cyan sky]

Hello! quick question is there any way to have the chat load in from the top on the chat widget?

[clever mango]

@cyan sky Not right now. Please add it here https://streamelements.helprace.com/i240-chat-widget-features

you can add a comment to Cuda's post since he mentioned the idea

[cyan sky]

will do thanks

[weary mist]

@odd crown that was just recently reported as a bug 😃 thanks 👍

[odd crown]

ok thanks. Good thing is volume slider and automatically playing next song still works 😃

[gray quartz]

Hi all, just wondered if i could change the !points to my currency name. Many thanks

[tight harness]

Yes you can, go to Loyalty Settings and change where it says Currency Name followed by clicking Save, then go to Default Commands and you can add an alias at the bottom of the settings for the !points command to what you want people to type to see their points or just rename the command to that and then click on Submit 😃

[gray quartz]

thankyou! default commands, am I blind? i'm not seeing it 😦 im sorry

[tight harness]

Chat Commands > Default Commands

https://streamelements.com/dashboard/bot/commands/default

[gray quartz]

ah thats wonderful, thankyou so much

[tight harness]

No problem 😃

[gray quartz]

❤

[tight harness]

❤

[royal prairie]

When I use stream elements, obs seem to crash when I stop streaming

Anyone else who has the same problem? :/

[tight harness]

I've had OBS crash when I do a lot of things, I'm not sure how it'd be linked to using StreamElements though 🤔

[royal prairie]

I asked someone from OBS support and they said it was because of a browser source, and when I removed Stream Elements, it stopped :/

[stiff flare]

So. recent followers, recent donations, etc, nothing of that is working

What's the deal here how could I fix it?

I really would like help. Because I need to start streaming very soon.... was with streamlabs before, everything was working fine, now i'm trying this and I can't get it to work...

Ok so I auto followed myself with an alt account, and I got the notification of follow literally 20 minutes after

Is that normal @tawny pivot @turbid reef

[turbid reef]

@stiff flare it checks less frequently when youre not live

[stiff flare]

What do you mean?

It's gonna update faster when i'm live?

[turbid reef]

yes exactly

[stiff flare]

...ok...

lol that's a lil weird I don't understand why haha

[turbid reef]

every 30 seconds instead of 10 minutes

[stiff flare]

Alright, thanks for the info

And what do I do when OBS is literally taking like 60% of my cpu because of the plugins now

lol

[clever mango]

Check videos 2 and 3 here 😃

https://www.youtube.com/playlist?list=PL_9rga23xIlJDyaOnO2avbss-PHm28oNs

[stiff flare]

I'm using x264 encoding. This is gonna affect my performance a lot @turbid reef if the browsersources uses so much because they are animated...

[odd crown]

@stiff flare use your GPU instead

[weary mist]

You can use the GPU, just expect to need to up your bitrate, and possible conflict while playing high graphic intensity games. You can also switch to static overlays, those will use a TON less CPU

[lament blade]

Do we must enter youtube url video for song request or search terms work?

[clever mango]

Currently, URL or the video ID at the end of the link

We're waiting on youtube to allow the bot to search

[lament blade]

Oh ok

Thanks

[lament blade]

since i just watch a stream, and ppl donate so many SRs, i wanted to see, if it works also from here, but why is the yellow painted number alawys on 00:00? rioluK

[unique ore]

Anything going on with the Gorund Control app? The playlist tracks aren't skipping when hotkey is pressed or when next track in window is pressed. and can't search through the video with the minute timer.

Though it does appear that the full playlist is loaded as i can use the YouTube embeded window to change tracks

[weary mist]

Yeah, those things are stuffed right now

[unique ore]

ok.

[last tangle]

Can i set it up where song requests can only be redeemed with points?

[unique ore]

You can set a cost in your settings for it

[weary mist]

👍

[last tangle]

where in the settings?

[brittle sierra]

i had a small question, whenever i add the twitch chat to my overlays it doesn't seem to work out so good. to a point it doesn't do real time messages when i'm streaming is there a setting i'm missing or?

[tight harness]

How delayed would you say it is?

[brittle sierra]

It not delayed i think its more like it just doesnt show it works in the preview site but once its in obs it doesnt pop up

[thorn spear]

I had a person subscribe today, it bugged out and didn't come through streamelements, but streamlabs did managed to catch it.

It was with twitch prime.

[lament blade]

anyone here know anything about the api?

i keep getting { "statusCode": 404, "error": "Not Found" }

[tight harness]

@brittle sierra Sounds like you need to check the resolution

@thorn spear The person didn't share it in that case, how our system works is that it picks up when a sub is shared

@lament blade We have an #dev-chat channel, best to ask there

[brittle sierra]

Thanks! Ill try it out

[robust narwhal]

Any one else have issues with Prime Subs not initiating alerts?

[tight harness]

Are they sharing them?

Because our system looks out for the sharing of the subs to register them within our system

[potent wagon]

In a video in the comments it said can you use it on youtube and the anwser was yes but how?

[silk patrol]

@potent wagon Can you link that video please? Because we don't support youtube yet and we never advertised about it.

[potent wagon]

https://www.youtube.com/watch?v=VnILUzQ6n98

there

in the comments

[silk patrol]

@potent wagon planning and supporting isn't the same thing https://i.imgur.com/Bm89hky.png

[potent wagon]

oh ok

sorry i am german

:c

Do i need a good pc to stream

[silk patrol]

no worries, but youtube support is planned, so stay tuned for this

[potent wagon]

i got a gaming pc and good internet but i am scared if it would lag and will bring the game to lag

[silk patrol]

of course, video encoding is a very heavy task, video games are too, so in order to do both, you need quite a beefy PC

[potent wagon]

wait

let me tell you what my pc uses and stuff

like ram

[silk patrol]

@potent wagon sure, let's continue in #welcome to avoid flooding the actual support channel

[potent wagon]

ok

wanna talk?

[tacit tundra]

Why now we can't choose more winner contest? Before, We can choose one, two, three ... winners but now right where We choose draw winner contest automatically will be ended :/

[stuck hamlet]

Contests was only 1 winner.

[tight harness]

I think you mean giveaways 🤔

[stuck hamlet]

Giveaways are what can pick multiple winners

[tacit tundra]

oh sorry, I thought about giveaways

[potent wagon]

Hey

Is there a giveaway?

[weary mist]

@SirClixxy#6574 yes, it is in the loyalty section on the left hand side of your dashboard

[pure wraith]

hello need some help with follower boxes

i am in voice chat support

[strong dock]

any known issues with st jude tracker and the bar not working?

[stuck hamlet]

@strong dock titlify?

[strong dock]

ya

sorry.

just got a 20 and a 80 donay

shows the number but no bar

[stuck hamlet]

did the alert show?

I know tiltify changed something that broke our alerts, so im guessing it broke the bar too

we havent looked into it yet.

[strong dock]

sorry live right now

but my alert were set to hidden so thats why they didnt work i thought

but it shows the amount just not the bar filling

[stuck hamlet]

oh

the proper amount?

[strong dock]

YES

sorry for caps LUL

[stuck hamlet]

Alright will write it down

[strong dock]

ya if u need clip or anything lmk or come grab one;)

[strong dock]

sort of a SE question... i dont see the browser source apps in task manager any more but obs cput is much higher than it use to.... did they do away with that?

[weary mist]

mine shows as a dropdown under OBS

[pine hemlock]

Mine usually show up seperate but ive seen the dropdown thing too

probably recent windows updates

[strong dock]

like its eating my cpu up hard core but i dont have any of those seperate system icons for each browser source running now tho

like running task manager

my cpu usage IN obs is normal

but cpu usage for obs via task manger is super high

[pine hemlock]

Refresh your browser source caches? Idk. Sounds like your browser source usage is being added to obs rather than seperate

[strong dock]

ya thats what im thinking

its only been like this week

[lament blade]

how can i stream cs without lag

:#

:3

or roblox

mk

[stuck hamlet]

You must have a decent computer to stream.

[lament blade]

i have mac

is that decent

😄

[stuck hamlet]

Depends what kind of mac you have.

[lament blade]

Macbook Air

MacBook Air (13-inch, Mid 2013)

1.3 GHz Intel Core i5

4 GB 1600 MHz DDR3

Intel HD Graphics 5000 1536 MB

is that decent

[weary mist]

that more decent to game. you want something at least twice that CPU power to stream and game

[lament blade]

😦

i need to get gud grades to get a new pc

[stuck hamlet]

Then you better start studying

[lament blade]

mhm

i have all b's

[slim cairn]

[lilac vessel]

I'm having an issue with my Alertbox, the cheer notification won't go away (I've set it for 8 seconds). I checked all the variations as well. Testing the cheer while off stream works fine, and goes away as intended, but when I'm live it will stay on the screen until I refresh the BrowserSource in OBS.

[stuck hamlet]

I believe that is OBS freezing. What are your PC specs and your OBS settings?

[lilac vessel]

Intel i7-6700k CPU, 16GB RAM, AMD Radeon R7 200, Windows 10

[stuck hamlet]

i would recommend trying to refresh your cache in the browser source properties, and also maybe making the size of the alert smaller

[lilac vessel]

alright, I will try that. thanks!

[trail mauve]

Having a small problem with the raffle feature, typing in !ticket 1 in chat doesn't purchase a ticket. Currently the only way tickets are purchasable are from the stream elements public page, do you have to make a ticket command?

[edgy kindle]

@trail mauve Check your default commands :D

[trail mauve]

Ohhhhh thanks, lmfao

I swear i enabled that

[pine hemlock]

[fleet summit]

are the timers not working tonight?

@pine hemlock any ideas on how to fix that?

[pine hemlock]

Timers should work fine. If they arent posting its because of the way that you have them set up. i.e. you chat isnt active enough to meet the requirements in the set amount of time

[proud crow]

Does anyone know a Twitch admin by any chance?

My friend fell asleep on stream and I'm not sure what to do.

I've tried to call him, text him, etc.

[fleet summit]

@proud crow try twitch presents

[heavy bluff]

Follower goal isn't up to date with twitch...

[fleet summit]

thier in thier i think for globel admin

[pine hemlock]

@heavy bluff go to the data tab in the overlay manager and go to goals and you can set it the number you wish and it will update from there

[heavy bluff]

@pine hemlock thanks

[strange juniper]

hey there, im having a bit of trouble getting my sounds to play for the redeem section

any advice on how to get it to work?

[stuck hamlet]

You need to have the store redemption widget on your overlay

[open bramble]

Hello, im wondering how i can disable follow notifications on the overlays? i have just enabled a xmas overlay and i dont want the bell to ring on every follow 😃

Also, how can i customize each and every alert diffrently?

[strange juniper]

@stuck hamlet good looks my dude, thanks for the help

[pine hemlock]

@open bramble edit the overlay and find the alert box layer and disable the checkmark next to follow

[pure wraith]

@hollow zinc @serene granite @stuck hamlet @valid thicket Please i need some help with donation box and stuff

@hollow zinc @serene granite @stuck hamlet @valid thicket i am in voice support

[lament blade]

Hey when im creating command i want bot to answer me with user name normally i would use $user but that does not work what can i do?

help?

@stuck hamlet ?

[stuck hamlet]

on our site, you can set the custom command to "reply" and that will tag the person

but our variable is ${user}

[lament blade]

ty

[cloud solstice]

hey StreamElements nation 😄 hopefully you are all having a great day/evening 😉 any news on your Youtube integration progress ? I am so hyped for this feature since i am streaming on both twitch and Youtube 😄

[silk patrol]

No ETA yet, check the #270206314561404928 and #announcements channels from time to time

[cloud solstice]

thanks @silk patrol

[carmine abyss]

Hey team, within my overlay I have added a tip goal widget which is already showing 226$ of 400$ I have reset my session data and it still shows the same thing. Is there a way for me to reset this back to 0$?

[tight harness]

When you go to Activity Feed > Widget Data > Goals you can change the number in there to 0 and then click Save Changes

[carmine abyss]

that fixed it! I knew it would be somewhere I was overlooking thanks @tight harness 😄

[tight harness]

No problem 😃

[carmine abyss]

@tight harness There isnt a way to have tip and goals in one goal is there?

and cheers*

[tight harness]

Nope, because they can be completely different currencies

[carmine abyss]

I thought as much just thought I would check

Thanks! 😃

I can come back in and manually update later anyways 😃

[tight harness]

No problem 😄

Any other questions just ask 😃 I'm around a lot of the time

[carmine abyss]

Haha Perfect! Most of my UI is set up alot of my subs are asking for this and I have been putting it off and off for ages.

[tight harness]

I think the goal bars are great 😃

[shy dock]

Hi Guys, I tried to import currency.csv and data.xls from Ankhbot and it doesnt work. I tried to import directly a CSV file, same issue. Points cant be imported 😦

[tight harness]

Did you use the Ankhbot import tool on the site?

[shy dock]

yes i did

and i tried "manually" too

i guess its because ankhbot is now streamlabs chatbot

[tight harness]

Did you get any errors?

[shy dock]

yes "import failed"

or (for the import from CSV) "couldn't import points :/

[tight harness]

🤔

@shy dock Could you try using this for me? 😃 https://filter.dj/CSVtoStreamElements.html

Or is that what you tried already?

[shy dock]

it works with this now

I think its because of the csv separator was ; and not ,

should i Send point to "current" or "all time" or both ?

[tight harness]

Up to you 😃

[shy dock]

I dont understand the difference

the counter will continue based on the all time value ? and the current value will have the "all time" plus "new points"

?

[sleek river]

Hello how can i add someone as Supermoderator that he can edit my Overlay alerts etc.?

[stuck hamlet]

https://streamelements.com/dashboard/account/channels you would do that here @sleek river

@shy dock you should import to both, alltime is pure time watched.

current is affected by mini games and removing of points/adding

[shy dock]

Thank you @stuck hamlet 😃

[sleek river]

@stuck hamlet Cheers Dude

[worn cradle]

is there a way for me to get the streamelements bot in my chaneel to drop messages every 30 minutes about the all day giveaway i have going on?

[tight harness]

@worn cradle Have you checked this out yet? 😃 https://streamelements.com/dashboard/bot/timers

[worn cradle]

oh hey. look at that

[ember mountain]

how to i make my face cam the same size as the box

[tight harness]

Drag the webcam from the corners so it fits inside the box

[ember mountain]

i tryed but its a sqaure

[lament blade]

anyone know how to get subscriber multiply bonus

for the loyalty because it is not there the option to do that

[tight harness]

Your webcam is a square or the box you have showing?

[ember mountain]

yeah i think

[tight harness]

@lament blade If you recently got affiliate just relog into the site 😃

@ember mountain It was an A or B question and you replied yes 😄 i'm confused

[ember mountain]

oh no its not

i just cant get it the the same size

so theres bo gaps

[tight harness]

If the webcam is square, try a different resolution for it in OBS, if the box is square but you have a rectangle image for your webcam then you've likely shown the wrong webcam box in the overlay manager and you need to hide that one and show the rectangle one

Not too sure which one of those is the issue you're having because I gave you both options and you said yes 😄 so I gave you the answer for both

[minor burrow]

Can anyone tell me where to find the .txt to file for donations?

[pine hemlock]

There isn't one. Everything is cloud based and on our website

[minor burrow]

Ok ty @pine hemlock

[tight harness]

Text files in current year

[minor burrow]

haha I'm a newb

Trying to figure out how to put top dono on a scene

I still have my follow, sub, cheer from muxy

[tight harness]

Nah i'm not making fun I just think it's a pretty inefficiently way of doing it nowadays 😄

[minor burrow]

Oh I'm sure, SE has made a lot easier

[tight harness]

glad to hear it!

[upbeat valve]

I am trying to create a custom command.

I will be cooking a dish and want my chat to be able to add an ingredient from a list I provide.

I have created a command called !additem . The idea is that a user would type the item next to the command and then would receive a message.

User: !additem potato
Streamelements: User added potato to the recipe.

I can’t figure out what to include to make the bot repeat what the user typed.

It is probably pretty simple, but I just can’t figure it out.

Any help would be greatly appreciated.

[clever mango]

the bot can repeat what the user typed but it won't be able to add it to a list for the recipe if you're looking for it to also do that

If someone is keeping track of items that are added then it will work

[upbeat valve]

no, i don't want it to add to a list. just repeat what was added.

[clever mango]

OK, just a sec

command: !additem
response: $(sender) added $(1:) to the recipe

Usage:
TerraBuck: !additem a loaf of bread
StreamElements: terrabuck added a loaf of bread to the recipe.

[upbeat valve]

omg. Thanks you so much. I almost had it but you filled in what I was missing. Thanks so much.

[clever mango]

[jagged maple]

hey so i tried to add my twitch chat under chatstats but when i reload the page its just disabled once again?

[stuck hamlet]

We are aware of the issue. Currently, none of the settings can be changed.

[jagged maple]

okay thx

any other "easy" way i could have my chat open on my extra screen without opening twitch?

[pine hemlock]

Popout chat, use an external chat app such as Chaterrino

Chatterino

[jagged maple]

kk thx

[warm carbon]

how can I turn on the song request, if it tells me all the time that the configurations can not be saved, is it a beta problem or something?

[pine hemlock]

It means the numbers in the settings are too high, change them to something like this and it will allow you to turn it on:

https://www.cuda.live/s/p63An9ar.png

@warm carbon

[warm carbon]

works again thanks cuda

[heavy spoke]

im sure theres away to request songs

without spamming chat

[clever mango]

Song requests are only made through chat at this time

We have an ideas board @ https://strms.net/ideas that you can use if there are features that are missing but you'd like to have

[ionic flare]

For some reason !watchtime isnt updating correctly anymore

[stuck hamlet]

Do you have the loyalty enabled?

[ionic flare]

no.

do I have to?

also is there a leaderboard for time watched?

not a huge fan of loyalty points

[stuck hamlet]

I believe they are tied together.

[ionic flare]

just feels like too much

[stuck hamlet]

You dont have to use the command or anything, you could just have it enabled

[ionic flare]

ok, thanks man

you're the best 😃

[stuck hamlet]

the alltime leaderboard is for points gained for only watching, so that could be used..

Also, if this doesnt help, let me know

[ionic flare]

will there ever be a seperate leaderboards not based on loyalty points or will they always be tied together

i'll test it out

[stuck hamlet]

im sure later down the road they will be seperate..

[ionic flare]

after turning on loyalty should watchtime update immediately over time or no

still not updating

[pine hemlock]

It usually updates every 10 minutes, at least thats how points function

Give it a bit and let us know

[noble wyvern]

on the website it shows my channel is offline, and it doesnt give me notifications when i get followers etc, happend after i changed name yesterday

[clever mango]

log out and back in

then part the bot and join again

[noble wyvern]

tried many times 😛

ahh, wouldnt work cause i had auto-login on, now it works lol, thanks

[clever mango]

[worthy vigil]

I'm getting issues not being able to see my currency in chat, when I've named my currency "pepes" when we do !pepes, it's not showing in chat, at all, we only know our currency through the leaderboard made under the stream

[tight harness]

There is already a command called !pepes

You've still got the command !points as !points

[worthy vigil]

I've changed them both O.o

[tight harness]

!pepes turns pepes on/off on the site and on the bot, because some people didn't like that we used pepes

If the original one is disabled and you rename !points to !pepes should be fine

[worthy vigil]

well I just turned the command on, disabled it, then turned the command off, still nothing

[tight harness]

But did you rename !points ?

[worthy vigil]

I renamed the points command, AND the loyalty section to 'pepes'

[tight harness]

And is the original !pepes command disabled which does the other thing?

[worthy vigil]

yes

https://gyazo.com/6da5fcf67456cc17fe0a533141802a3f
https://gyazo.com/a2909174cc03d5da8811ad94d4e2b780

[finite viper]

Hello! Happy Holidays - had a question about the quote command. Is there a viewable list of all quotes by quote number anywhere?

[stuck hamlet]

It is currently not viewable on the site.

[finite viper]

ok thanks!

[stuck hamlet]

upvote it here! https://streamelements.helprace.com/i242-quotes-tab-in-dashboard @finite viper

[covert ledge]

how do i put alets on my obs if someone buys something off of my store

[tight harness]

You need the Store Redemption widget from the Widgets page

[covert ledge]

on stream labs/

?

[tight harness]

No, StreamElements

[covert ledge]

dont see it

[tight harness]

@covert ledge https://gyazo.com/491b4c64ea3f099ee289a93ead9aa3e8

[elder mango]

hi the UI is squished andi cant adjust the volume of alerts 😦

[tight harness]

@elder mango What browser are you using?

[elder mango]

Firefox

[tight harness]

Try with Chrome or another browser which uses Chromium and you'll notice the problems aren't there

[elder mango]

okay, will install chromo on this computer and try again, thanks @tight harness 😃

[tight harness]

No problem 😃

[bleak cairn]

How come I can see my twitch chat in my URL overlay but nothing shows up in OBS?

[covert ledge]

@tight harness im using the website and i dont see it

[tight harness]

@bleak cairn Check you've put in the right resolution

@covert ledge Follow what you see on the GIF

[covert ledge]

it shows nothing for me

[tight harness]

@covert ledge Can you show me a screenshot of your Widgets page?

[bleak cairn]

all other widgets display with no problem, the overlay is set to correct resolution, is there an extra step for just the chat?

[tight harness]

@bleak cairn No, if you put the chat in the overlay and put in the correct resolution there's no problems. Although, if people put in the incorrect resolution it has the problem you described

You shouldn't post your overlay link publicly

[bleak cairn]

sorry

just wanting help

[tight harness]

There's nothing visible at that link

[bleak cairn]

whew no damage

[tight harness]

Are there no graphics unless there's an event?

Or did you add something that's always visible to your overlay that should show?

[bleak cairn]

all graphics etc are in the overlay

[tight harness]

But they don't show on that link you gave me

So I think the link isn't correct

[bleak cairn]

I'll pm you the correct link

[tight harness]

Alright awesome 😃

[covert ledge]

ok i found it

how do i do the store bought alert

nvm found it

[tight harness]

You've got the widget in the overlay now?

Ahh sweet 😃

[covert ledge]

what alert should i do

i dont have an image

[tight harness]

There's a default one if you don't upload an image

[ember mountain]

how to you make a sub botton

[pine hemlock]

https://help.twitch.tv/customer/portal/articles/2785927-joining-the-affiliate-program

[ember mountain]

ty

[pale glacier]

hey guys, just wondering if anyone else is having some small but still noticeable studdering with all the overlays? I have noticed that no matter what overlay I use, there is a small studder, but my games that are behind it are smooth so I know its not my stream settings. How can I make the overlays animations smooth?

[stuck hamlet]

what are your system specs?

[pale glacier]

i7 - RX 480 8gb, 32gb ram on win 10

[lament blade]

damn

xD

[pale glacier]

is it maybe a setting in my xsplit that is causing it to not be so smooth?

[stuck hamlet]

yes, you are using xsplit

[pale glacier]

yes

[stuck hamlet]

i am not familiar with xsplit, but there should be an option to "not display in the background"

"keep in memory" something like that

not sure what the option is

[pale glacier]

I used to use obs but it I was getting the dreaded black screen on the game capture and the screen capture ever since my windows updated to the fall rollout

yes there is an option of "keep source in memory"

[stuck hamlet]

uncheck keep source in memory

if you have multiple overlays, do this on all

[pale glacier]

yeah it has been unchecked......its never been checked on any of my sources

[stuck hamlet]

What is your CPU usage?

[pale glacier]

42% while running my game and streaming

[stuck hamlet]

try bumping the FPS of the browser source?

[pale glacier]

enable up to 60fps per second option?

[stuck hamlet]

sure

[pale glacier]

lol ok

ill try that

[wise sundial]

So where is the live chat on the streamelements website I can't find it and I'm never on discord 😭

[pine hemlock]

Theres a help button in the bottom right of the screen

[ionic flare]

The issue I had with watchtime and it not updating is fixed

it is linked to loyalty points, as soon as you turn it on, it updates

[stuck hamlet]

yea, they are tied together

[bleak cairn]

Hey support my follower goal widget displays 3 more followers than I actually have, how can I fix this? I reset the session data and it displays correctly on the data page

[clever mango]

you can edit goals from Widget Data on the Activity Feed or by clicking on DATA within the overlay editor

[noble bramble]

Hello, I am having an issue with my alert box and for the life of me I cannot figure it out

[pine hemlock]

Can you explain what's happening

[bleak cairn]

thank you suport that fixed it!

[noble bramble]

My twitch alerts are working when I test them on overlay settings but not in obs

[noble bramble]

Nevermind, got it. Rookie mistake 😃

[upper steeple]

i don't know if youtube is bugging out but there is no skip button on the video in ground control on song requests, its sometimes there and then it disappears cause i have to use the skip button on the video since the skip button below the video is bugged and @tight harness knows about this

[open bramble]

Hiya, it seems like my alerts arnt popping up anymore, anyone know anything about this?

[atomic hollow]

@open bramble no did you change something?

@upper steeple will check

[open bramble]

I havent changed anything, it seems like it do update on streamelemts, but not in my OBS

[ember mountain]

how to i mute the follow sound?

do

[atomic hollow]

@ember mountain in the overlay manager under the alert box settings

[ember mountain]

ok

[atomic hollow]

go to follow settings and disable the sound

[ember mountain]

wheres alert boz settings in overlay manager @atomic hollow

[serene granite]

edit the overlay you're using, then select the alertbox, then on the left you will see Follower and a gear icon next to it - click that, it's there

[ember mountain]

oh i didnt mean on stream i meant so i cant hear it when im in game

[serene granite]

hmm, I'm not sure what's a convenient way to do that - especially not specifically for follows
I think there's a way to make it so that all sounds that come in through our browsersource will be played on stream but you won't hear them - I'm not sure how though.

[ember mountain]

okay cause its giveing me a headace XD

[serene granite]

lower the volume a bit then 😃

and consider changing the sound to something more pleasant

if it's giving YOU a headache, assume the viewers feel the same way..

[ember mountain]

haha yeha

[lament blade]

can you make songrequest sub only?

so the !sr command only works for subs?
but donation sr for all?

help my life please

all fucking store sounds just got played, already twice LUL

https://clips.twitch.tv/EsteemedBadBeaverPartyTime

[shy dock]

Hi guys, I have a question: is it normal when we emulate an alert that we hear multiple time the sound (on each scene of OBS) event if I m on a specific scene. I did not tried online yet. An other question: the overlay animation look like laggy in browser, and the same thing appear into OBS. Is it normal? When I will be live, do the animation be smoothy ? (sorry for my english)

[upper steeple]

is there key you can press to reload the groudn control without having to close it and open it again?

[serene granite]

@shy dock edit the browser source properties on OBS to 'shutdown when inactive'

@upper steeple no button, but I think changing from darkmode to lightmode sort of reloads it... what's the issue that makes you want to reload it?

@lament blade you can edit the !sr command on the commands page to be sub only, and that doesn't effect the songrequest via web, so it should be exactly what you want

@shy dock after you change all browsersources to 'shutdown when inactive' let me know if they still appear laggy in OBS

[shy dock]

I'll check this

Its still a bit laggy. And the sound is hatched in OBS

But i dont hear the sound multiple times

I choosed 60 FPS for the source properties (for info)

Mmmh other strange things. yesterday i spent a lot of hours customizing overlays and today, it seems to be reset (default sound and text...)

[tight harness]

@shy dock Have you checked that it's not the Variation Settings which are still default? 😃

[shy dock]

no no. Everything has been reset. variations too 😦

mmmh will check something

all good

It was my bad

😉

[tight harness]

What was it? 😛

[shy dock]

i have the same alertbox on different scenes, and did not duplicate MY customized alertbox ont this scene. so : everything was default

[slim dock]

i still don't get why when i start a contest for 10 minutes it always puts between 6 and 7 minutes up

like it always starts with less time then i want i just put in 20 and it started at like 16 something

[shy dock]

Mhhh about the countdown (livestream will start in X minutes) how do we use efficiently this feature ? should we launch everytime streamelements.com on the scene and save it (to load the 10 min countdown)

[tight harness]

You can refresh the scene with shutdown source when not visible ticked and it'll reset the counter

[shy dock]

Yeah !! Awesome

[subtle socket]

can i ask something related to twitch and not streamelements?

[serene granite]

sure, ask it in #welcome please 😃

[lament blade]

ty

[tight harness]

@lament blade

[lament blade]

and what's media share doing?

[tight harness]

As in what does it do?

[lament blade]

what is media share in general

[tight harness]

It displays the videos of requested songs on your overlay using a widget called Media Share

[lament blade]

never used it before or tested

oh ok ty 😄

[tight harness]

Or in other words, it shares media

[lament blade]

whats media?

never heard of it

[misty wagon]

See it as the video version of songrequest

[lament blade]

whats a video

[tight harness]

What's Media? It's a country

[lament blade]

oh

ok

how did i not know that

[tight harness]

Video is a town in the country of Media

[misty wagon]

It's revealed in some countries when u turn 18

[lament blade]

oh

ok

btw im just trollin

[tight harness]

No way

[lament blade]

i would have belived it

[gaunt light]

is there any ! Command i can do in the chat of my twitch that will start a 20 sec countdown

[tight harness]

@gaunt light Nope, but we have the countdown widget for the overlay

[clever nimbus]

Just watched the Youtube video on Channel Management. Great video. One question though, how is setting someone as a Bot Supervisor, Editor, or someone with Full Contorl as the video described, different than using "user managment" and setting someone as a Mod or Super Mod. Which one overwrites the other?

[atomic hollow]

@clever nimbus hey, mods cant access your account

it only allows them to control the bot

[ember mountain]

Where do I give someone mod?

[atomic hollow]

in twitch

/mod username

[ember mountain]

I thought you could give someone like suppermod on stream elements

[atomic hollow]

you can, here - https://streamelements.com/dashboard/bot/users/moderators

[clever nimbus]

Then what is the difference in a Super Mod and Regular MOD that you set under "User Manamgement" on the left side the Stream Elements page

[atomic hollow]

it just another level of mods, you can grant them more access to bot commands - https://streamelements.com/dashboard/bot/commands/default

[clever nimbus]

But isnt' that the same access as a BOT bot supervisor? etc?

[atomic hollow]

no, these permissions allows them to login to your account and do stuff on the actual SE platform

[clever nimbus]

Ok, here is what I need, can someone link me a resource showing user managment differences between Super moderator (1000), Moderator (500)? I want to compare the power given there to the Bot Supervisor, editor, Full Control. It seems like there is quite a bait of overlap

[shy dock]

Is it possible to change the botname in Twitch ? from "StreamElements" to something more personnal ?

[atomic hollow]

@tight harness do you have something like that?

[tight harness]

@shy dock We're testing this out at the moment 😃

[atomic hollow]

@tight harness talking about the mod thing

[shy dock]

👍

[tight harness]

Yeah, reading it now

@clever nimbus There is no such page because you choose which level has access to which commands, so it'd change for each person's channel

[serene granite]

hi @brazen ingot

[shy dock]

Why in the screenshot i see that i dont manage any channel ?

(just starting using StreamElements so a lot of questions ^^)

[serene granite]

that just refers to you having access to other channels on streamelements

[clever nimbus]

Ok, so what is the difference between Super Mod and Regular Mod?

[serene granite]

@clever nimbus go to your commands section

[tight harness]

@clever nimbus The Super Mod is a higher level, but you choose for each command which level is required to use it

[shy dock]

ok, any roadmap to integrate Youtube Channel ? 😃

[clever nimbus]

Perfect thnak you!

[tight harness]

So if you deem something to be unwise for regular mods to have it, set it to super mod and then the regular mods can't use that command

[clever nimbus]

Pefect!

[tight harness]

😃

[clever nimbus]

That is exactly what I wasn't getting...Sorry for being obtuse 😃

[tight harness]

No problem

[clever nimbus]

Also, glad to hear you are experimenting with allowing custom bot names.

[tight harness]

Yeah, we just want to check it's stabilitiy, but fingers crossed it seems to be going well so far 😃

[clever nimbus]

Super glad!

[lament blade]

Is there sound effects available to use on StreamElements?

[tight harness]

You mean for your store?

You can make sound items on your store 😃

[lament blade]

Ok thank you

[tight harness]

Then when people redeem them the sound plays through the Store Redemptions widget you can add to your overlay

[lament blade]

are there any that can just be made for everyone?

As a command?

[tight harness]

Yes, you can make a command with the response ${redeem.<item name here>}

[lament blade]

Ok, thanks for the help 😉

[tight harness]

No problem 😄

[upper steeple]

the command for !songqueue does not work

[tight harness]

🤔

Check it's enabled

[upper steeple]

i can't mess with the command cause it says its through the module

[tight harness]

How isn't it working exactly?

[upper steeple]

nothing happens when i use it in chat

[tight harness]

In your own chat?

[upper steeple]

yes cause i am live and someone wanted to know the song list

[tight harness]

I'm just asking because it's a mod command by default

Try !songlist 🤔

[upper steeple]

nope

[tight harness]

And songrequest in general is on?

[upper steeple]

yes they are playing right now

[tight harness]

Want me to take a look with dashboard access?

[upper steeple]

yes how do i do that

[tight harness]

I'll DM you the instructions

[upper steeple]

okay

[tight harness]

DM'd you

[upper steeple]

will check after this game

[tight harness]

No problem

[versed sedge]

Hey just joined to see if there was a downtime or something for notifications to come up?
My friend just followed as I was offline and it took over 10 minutes for stream elements to register it

[tight harness]

It checks for events quicker when you're live than when you're offline

[versed sedge]

Okay, that's just a feature? That's totally fine then.

I just imported everything from StreamLabs and wanted to test it out

[tight harness]

But also follow events don't show up immediately because we basically have to check your follow list for updates to find out about follows 😃 so this can take a couple of minutes at least

[versed sedge]

As long as the delay isn't any more than like 30 seconds live.

Oh the delay can be up to that much?

minimum?

[tight harness]

From experience it's not done in seconds, no.

[versed sedge]

That's minorly inconvenient, but tolerable 😃

[tight harness]

All other events are done instantaneously, but follows require a different method to check

[versed sedge]

Okay, is that a feature that is in the works to be improved at all?

[tight harness]

Would be best to ask the developers whether it can be improved at all, it's not unusual for it to take some time to check for follows

[versed sedge]

Okay, cool. Thanks for helping answer my questions 😃 Another one if you can:
I heard there was a subscription feature to support StreamElements but I can't find it anywhere

[tight harness]

Presuming they meant that you can sub to the StreamElements twitch channel, but the best way to help us has always been word of mouth, helping to spread the word about StreamElements to your friends 😃

[versed sedge]

I meant I heard there was something I can subscribe to, so I can change the name of the bot that is in the chat (if that rings a bell)

[tight harness]

Ohh, not at all, there's no premium features, everything is free

We're testing the bot rename feature right now, testing it's stability

It seems to be going very well, but there's no plans to make it a premium feature, we have no interest in taking money from streamers or their viewers

[versed sedge]

That must be what I heard. Thanks for your time 😃

I appreciate it and hope to continue using elements 😃

[tight harness]

You're very welcome 😃

[versed sedge]

❤

[lament blade]

premium features are annoying tbh, many ppl would quit in this case

[tight harness]

Many people asked for them, but we don't want that business model

[versed sedge]

I am liking the features of Elements right now and because all things are free, having a subscription service would help generate revenue to keep the product high quality, but Eles seems to have it under control rn

[lament blade]

store/item redemptions is loyalty ight?

[tight harness]

You mean you use loyalty points to buy them?

In which case yes

[lament blade]

Listen to only 1 Sound Effect (Item redemption) at one Moment

check #creative-chat how it is right now

just received this one

[tight harness]

Okay

[dry prawn]

Hey hey, what's up with host alerts? Havent worked properly for like 2 weeks now

[lament blade]

if you look detailed, it's linked to \Local\ ground_control\Ground Control.exe

[tight harness]

@dry prawn They do work, you need your activity feed open somewhere, check pinned messages, top message

[dry prawn]

Wont even show up in dashboard so I can manually trigger em

[atomic hollow]

@lament blade thats known

we are on it

[dry prawn]

@tight harness Thanks