#helpdesk-twitch

1 messages · Page 166 of 1

winged blade
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Alright thank you (:

tight harness
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No problem 😃

winged sundial
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Good morning everybody 😃 Is there a way to change my profile picture on streamelements itself?

atomic hollow
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sure

winged sundial
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if i use the link it says 404 channel twitchusername not found

atomic hollow
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you need to use your twitch username 😃

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my bad

winged sundial
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lol all good

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Thank you 😃

atomic hollow
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ripe herald
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@tight harness this double thing happened to me 2x now

tight harness
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Interesting 🤔

ripe herald
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But when you try to recreate it, it does not happen

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so i guess it's random bug

atomic hollow
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what double thing?

ripe herald
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when you click create overlay

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and it double it

tight harness
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When you create a theme in My overlays apparently it can randomly create 10 instead of 5 overlays 😄

ripe herald
tight harness
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But it seems to be intermittent, didn't happen when I tested but Kireaki has had it happen and so has asteri

ripe herald
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same thing with me 😄

slender yoke
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when you copy a widget from one overlay to another using the tool, does it automatically save?

tight harness
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Good question, let me try it

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@slender yoke Yes

dark fractal
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Yo. ANywhere I can remove auto hosts to pop up as a host?

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Pretty annoying to get spammed by it

tight harness
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Not at the moment, it has been requested on the ideas board in the past

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It is planned

dark fractal
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okii

atomic hollow
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I suggest to increase the minimum

dark fractal
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already did, but often i get a lot and bigger ones since im in a org

atomic hollow
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got it, well I dont like it as well, working on changing it soon

dark fractal
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Hey and btw i have seen some channels use a emote counter

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where do i put that on?

clever mango
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in a custom command use $(count emotename)

untold smelt
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Have you guys been hearing issues about the stream elements overlays causing lag and frame drops with streamers?

pine hemlock
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Animated overlays = more resources. Shutdown your browser sources when not active. Not all pc combinations with obs can handle them

untold smelt
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I'm running a Ryzen 5 1600x at 4ghz. CPU and GPU are not the issue

clever mango
untold smelt
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I also use xSplit

clever mango
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then do NOT check "Keep source in memory"

untold smelt
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yup

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literally the only things are "keep in source memory" are required things, like webcams

viscid steppe
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Quick question about the new "XMAS SPIRIT ANIMATED SUPER THEME" is there an option for the Facebook symbol to be Snapchat? I think I'm the only person alive that doesn't use Facebook

turbid reef
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facebook FeelsWeirdMan

viscid steppe
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lol. @turbid reef

clever mango
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There should be a snapchat icon already, no?

stuck hamlet
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I don't think we have a snapchat one, but i may be wrong. @ripe herald ?

viscid steppe
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I'm looking at the "Stream Starting Soon" screen and there isn't one here

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Ahhh. Okay.

ripe herald
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there is link

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on overlay with all icons

clever mango
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yea

ripe herald
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just check on layers where it says

viscid steppe
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I would make one but my gosh, it would look no where as freaking awesome as these do

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layers.. I will look.

ripe herald
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DOWNLOAD THIS ICONS something like that

clever mango
ripe herald
viscid steppe
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I'm screaming! Thank you!! @wise flax

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I STILL wish you guys would take donations! You guys make my stream look incredible.

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hahahahah!!!!

clever mango
viscid steppe
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I saw that! 😉 @pine hemlock

pine hemlock
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:)

viscid steppe
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💜

clever mango
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@untold smelt are you talking about lag/fps in-game or stream?

lament blade
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um i stream on youtube could you guys support me pls

untold smelt
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@clever mango stream

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specifically my webcam

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it only happens when I've got streamelements overlays running

tight harness
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@lament blade We actually don't do youtube support yet, but when we branch out to youtube we will be

lament blade
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@tight harness ok

tight harness
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Right now we're only covering Twitch streaming, youtube is coming

lament blade
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all right

clever mango
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@untold smelt our xsplit expert is @ebon forum maybe he can take a look at what you've got

ebon forum
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@untold smelt @clever mango here, what is broken?

untold smelt
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Just been having some issues with StreamELements overlays causing my webcam to lag, and the stream to drop frames

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I turn them on, stream starts dropping frames

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I turn them off

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gucci

clever mango
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using animated superthemes

untold smelt
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^

clever mango
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Ryzen 5 1600x

untold smelt
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4ghz

ebon forum
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how is your CPU and GPU usage looking? Xsplit directly shows the load in the main window

untold smelt
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never above 60%

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Except when I'm playing Divinity - Original Sin 2, but when I play that game, I specifically turn off a bunch of fancy shit, because it's an GFX intensive game

ebon forum
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look at the GPU usage

untold smelt
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and that game is primarily GPU load

ebon forum
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Xsplit uses the GPU a lot even if you stream with x264 on the CPU

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setting the game to lower settings and/or putting an FPS limit will help

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dont use sync-options like v-sync or g-sync, limit the FPS by hand

untold smelt
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Yeah, i've tried that, I'll be getting 150+ FPS in game

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and I'll force limit to 60fps

ancient wing
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how can u add variations? dont have any accept button for a variation?

dapper apex
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Little question... In my dashboard i see "This month from 10 tips"

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But there were no tips this month

clever mango
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Month = last 30 days

dapper apex
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aha

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i get it

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thnx

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Anyway to change Highest tip widget to 1st of the month?

ancient wing
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Terra can u help me too pls?

clever mango
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I don't think so. The system right now equates weekly with last 7 days and monthly with last 30. It would need to be changed by the devs

dapper apex
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Viewers tend to be the highest tipper of the month at the first of the month because their name will be on-screen

clever mango
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Ask questions, receive answers FeelsGoodMan

ancient wing
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Terra how can i add Variation Tips, if i cant find the accept button?

clever mango
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Are you talking about the variations popup window?

ancient wing
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yea like a have a normal tip like 2 or 3 dollar and i want a high tip of above 25 dollars and it should pop up then but with another sound

tight harness
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Variations Settings in the bottom left

clever mango
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did you add a new variation?

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and see the popup come up?

ancient wing
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i tried too but i cannot accept a new variation because i dont have a save/accept button on my screen

clever mango
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you're using a non-chromium browser then most likely

ancient wing
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i use mozilla firefox

clever mango
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try chrome or another chromium browser

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there are little visual bugs like this right now when using non-chromium browsers

ancient wing
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okay ty m8 😃 i will try it

final stream
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Whare ur mah holiday deckrations?

tight harness
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@final stream Have you seen the new overlays in Themes Gallery yet?

final stream
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no

clever mango
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superthemes are available now

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widgets are coming very soon

final stream
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so a theme on top of t ahteme?

clever mango
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widgets can be added to any overlay

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they're static/animated decorations

paper sedge
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Is there youtube functionality yet

final stream
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Imagine 2 broser sourcs and another overlay that is just tisnek

clever mango
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not yet @paper sedge

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there will be a HUGE announcement when available

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you won't miss it

paper sedge
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Oh well. Twitch is SJW filled sos.

final stream
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Youtube queries?

paper sedge
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Can I move my setup from one account to another

clever mango
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Imagine 2 broser sourcs and another overlay that is just tisnek

I don't understand

paper sedge
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because i dont want to use my current twitch anymore.

edgy kindle
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Do you mean switching your SE Twitch account to a different twitch account?

clever mango
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when youtube support is available you'll be able to connect it to your existing account

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everything under one SE account

paper sedge
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what

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whats SE

clever mango
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streamelements

paper sedge
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I have two twitch accounts.

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i dont have an SE account.

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It uses twitch

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wut.

clever mango
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you haven't connected a twitch account with streamelements?

edgy kindle
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SE Twitch account = The current twitch account connected to Stream elements

paper sedge
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rubs temples

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i wanna cry right now

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Dude i just want to move my overlays from one account to another.

edgy kindle
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Yeah so exactly like i asked lol

clever mango
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Can't be done at this time

paper sedge
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i cant export them?

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then reimport?

ancient wing
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how can i use a variation sound without the normal tip sound both are playing at the same time

edgy kindle
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@ancient wing Do you have multiple scenes in OBS?

ancient wing
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yes start,pause,break and ingame

clever mango
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No, they aren't able to be exported from an account

edgy kindle
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On your browser source did you check "Shutdown when not in use"?

ancient wing
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@edgy kindle ty 😄 yea that was the problem^^

edgy kindle
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Np~

paper sedge
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How do i make the images in obverlay NOT lock to the side of every other thing possible

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i need free move

clever mango
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disable snapping (top right there is a grid icon)

paper sedge
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Being able to move stuff pixel by pixel with arrow keys would rock x.x

clever mango
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you can

paper sedge
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AH

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IT WORKED

clever mango
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you can also use Shift+arrow for faster move

ancient wing
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hey and the end card both sounds of my tips are playing so my variation and the other one how can i change that?

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everything else is on shutdown when source is not used

silk patrol
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@ancient wing

  1. Make sure you only have 1 alertbox on your overlays
  2. Make sure that you haven't missed a browsersource on each and every scene with the checkbox ticked
  3. Refresh the cache of your browsersource by going into the properties and clicking on the refresh button
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if it's still acting weird, DM me and I'll explain you how to give me a mod access so I can check if everything is OK

ancient wing
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i'll try it

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@silk patrol okay it works i had to refresh it ty for the fast answers (Y)

silk patrol
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👍

copper sapphire
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So question for !sr are there anyways where they don’t need to post the link? In order for it to play

stuck hamlet
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You can use 2 different commands, 1 that gets the ID of the video, and 1 that actually requests it.

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but if you're just using !sr it would have to be link or ID

copper sapphire
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I guess in the future will they implement something that doesn’t require a link

pine hemlock
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Once youtube allows us more api requests sure

odd crown
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hi, I'd like the bot to answer to !lastseen / !lastactive. I set the response to ${1} was last seen ${user.lastseen} / ${1} was last active ${user.lastactive}

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A user writes eg. !lastseen someuser and the bot should answer with when the user someuser was last seen. Are the commands/responses correct?

stuck hamlet
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Yea, should be.

odd crown
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Thanks. However is it a twitch limitation that users are only "seen" when they wrote something?

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I joined with the user someuser and wrote !lastseen someuser but the bot still replied "3 mins 40 secs" ago.

stuck hamlet
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lastseen is when the bot last saw them in the viewers list, it takes a snapshot every 10 minutes

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lastactive is when they last spoke

odd crown
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thx

odd crown
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(Custom Chat Commands) User cooldown and Global cooldown are in minutes or seconds?

stuck hamlet
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seconds

odd crown
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Hmm, I have one User/Global Cooldown set to 5/15 in the 8ball module and one set to 10/3 in Default Chat commands. Which takes precedence?

stuck hamlet
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they are individual

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15 global cool down on 8 ball, means viewers will not be able to use that command for 15 seconds.

viscid steppe
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Hi! I was wondering if there's a way to change the size of this square? My webcam doesn't fit very well inside.

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Can I make a custom size?

stuck hamlet
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Unfortunately not :/ We do the 2 main ones.

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4:3 and 16:9

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What is your resolution @viscid steppe ?

viscid steppe
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I've grabbed my tech dept. (husband) He's helping. Thank you for always helping me! 💜

stuck hamlet
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haha :p

crude wind
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Hi guys any way to change the Giveaway auto text? I change the command and I’m from mexico so I want to change it for Spanish and add my style

lament blade
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I have a small issue

tight harness
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What's the issue?

stuck hamlet
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We currently do not support changing default commands. We will bring that in the future @crude wind

lament blade
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The site is being slugish and taking long to load compared to other sites

stuck hamlet
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Try disabling hardware accelaration in the chrome settings @lament blade

lament blade
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Will try, thanks!

crude wind
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Ok thanks

lament blade
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It worked @stuck hamlet 😛

stuck hamlet
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😄

marsh sinew
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for some reason my chat keeps giving me points and it wont let me delete them

tight harness
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Have you added yourself to the loyalty settings ignored users list?

marsh sinew
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yeah

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and when i do add -points

tight harness
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I'll ask about it, not heard that one before

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@marsh sinew Your name is not on the ignored users list, we just checked

marsh sinew
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strange i did it last night

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ok now its on there but now i have to figure out how to get rid of the points i have for all time

tight harness
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You can't remove all-time points, if that's what you were trying to remove that explains why the !addpoints -<number> wasn't working because that only removes Current leaderboard points

marsh sinew
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damn okay

idle flare
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this isn't a stream elements question, but if anyone knows how to fix twitch integration, my subs aren't updating since last tuesday and force sync just loads it for hours and nothing changes.

tight harness
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Discord has been known to sync forever if you force sync

stuck hamlet
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it automatically updates every hour

idle flare
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Mine is not updating every hour 😦

tight harness
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Well not forever, but a very long time

idle flare
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Forever, is a very long time...Pooh.

stuck hamlet
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How do you know its not updating?

idle flare
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people who subbed to me this week are not getting the correct roles they should.

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it also says last updated: tuesday

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as in, last tuesday

tight harness
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Do you have Sync ticked?

idle flare
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yes.

stuck hamlet
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do they have their accounts linked

idle flare
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yes.

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should i try disabling the role and reenabling it?

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force sync finally finished.

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didn't add anyone

tight harness
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Then i'd suggest asking Discord

stuck hamlet
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make a new server Kappa

tight harness
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Wait, did you change your Twitch name and not reconnect it to Discord with your new Twitch name? @idle flare 🤔

idle flare
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No

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i will ask discord i guess

tight harness
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Then yes, ask Discord

idle flare
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and no onslaught lol

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how do i ask discord

stuck hamlet
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Twitter

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go wild

idle flare
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thanks guys

tight harness
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No problem SeemsGood

safe canyon
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hey guys, I was wondering if anyone can help me with the raffle option

I had 2 people in my raffle, one sub, one follower, subs for 3x luck, but it shows that they had a 150% chance of winning

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does that mean they will win every time?

empty anchor
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Hi guys, quick bot-related question... I'm wanting to use the random.pick variable for a custom command... Just wondered if there was a character limit for it?

tight harness
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@empty anchor The same as everything else, if you surpass the limit you'll know about it 😄

safe canyon
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sorry

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giveaway

empty anchor
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@tight harness I'll put it to the test then, thanks 😂

tight harness
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@empty anchor Good idea 😃

silk patrol
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@empty anchor also twitch as a character limit, so you might wanna keep your items within that range

safe canyon
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I can't tell if it's working as intended or it's skewed

empty anchor
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@silk patrol Good to know, thanks 😦

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*:)

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It was meant to be smiley 😅

slim cairn
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@stark sonnet Do you need any voice support?

tight harness
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@safe canyon I'm going to say that it's working but the % may be confusing 😄

safe canyon
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okay so it's actually working as intended

stark sonnet
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@slim cairn Yes i do 😃

safe canyon
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good to know

tight harness
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Yes

stark sonnet
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Or just a questing

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lol

tight harness
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You can ask here

stark sonnet
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If i download a font type can I use it for my alerts?

tight harness
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We use Google Fonts

stark sonnet
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So I am looking for something like "Ethnocentric" font

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Im new to this whole, graphic design and build layover stuff lol

silk patrol
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@safe canyon it's working as intended. 2 people entered the giveaway, so they both had 50% chance to win. But since the sub luck is x3, he has 150%, so yeah he'll win everytime. but percentage will iron out once more people join

safe canyon
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doesn't that not work out mathematically?

tight harness
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@stark sonnet If it's not available on Google Fonts I don't believe it's available to use

safe canyon
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it sounds like it should be 25/75 so he still has a chance

silk patrol
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yeah you could see it this way too, it's a very basic formula

empty anchor
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@silk patrol @tight harness Sorry guys, I asked a stupid... It actually tells me how long the bot's response can be, my bad.... Thanks for the help anyway! 😅

tight harness
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No problem

empty anchor
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400 characters for the curious!

stark sonnet
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@tight harness Is the best way to see to see the fonts before actually having to change the layover that i have?

silk patrol
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@empty anchor no worries, we are happy to help anyway

pine hemlock
tight harness
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@stark sonnet You can check the list on fonts on our site or just google Google Fonts and look what's available on their database

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⤴ 😃

stark sonnet
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Awesome! Thanks alot guys. Love the program

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Is it true you guys partnered wtih Anhkbot?

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Or using that chat bot?

pine hemlock
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Thats streamlabs

tight harness
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Not us 😄

lament blade
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Can streamelements clear the chat somehow?

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Just asking cuz interested

tight harness
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You mean the chat widget?

lament blade
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Nah twitch chat itself

stark sonnet
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Ahh okay!

tight harness
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No, but you don't need it to because you can do that through Twitch anyway

stark sonnet
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well i really like ur program

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thanks guys!

lament blade
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Ye just wanted to know haha, ty

tight harness
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Glad you like it 😃

lament blade
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SE => best one you can ever choose

tight harness
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@lament blade Turns out you can type /clear and it'll clear, or you can make a command where the bot responds with /clear which will also do it

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But it's just as easy to type /clear seanK

lament blade
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Oh it works through a command great
So I believe the timer aswell hahaha

tight harness
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You want to make a timer that does it?

lament blade
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Maybe idk, just interested to know

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Also cuz most of twitch mates are moving to SE because they like the usage of it on my stream and I recommend it them

stark sonnet
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Sorry guys, one more question!

stuck hamlet
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no more questions for you

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you've asked too many!

stark sonnet
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lmao 😛 Is there a way to set up a replay with the basic overlay system in SE? For instance, I make a nice play, then someone is able to clip the video and set up a replay for the stream to watch

stuck hamlet
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no, unfortunately we don't have something like that

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but i would love to see it on our platform

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would be cool a f

stark sonnet
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It would be very cool!

lament blade
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(click the link in the description and. Post it)

stark sonnet
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Cool posted it in ideas

lost vector
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hi guys

tight harness
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Hey hi

lost vector
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Any1 have a problem with gifs playing at random points instead of playing at the start ?

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I mean, store redemption overlay

tight harness
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@lost vector Hey, it was me you were talking to in the live chat xd

lost vector
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yes

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but asking if someone know something

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well i think there is so much people, i think that any ppl here has used this feature

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and no one say that problem

tight harness
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We knew it was a problem for alerts, and this was fixed for alerts, it's possible that the problem still exists for store redemption alerts, like I told you in the live chat we'll get somebody to look at it 😄

waxen valve
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hey @stuck hamlet , Lattee told me to shoot you a message because my hosts with 0 viewers arent getting the hosts bonus points i have assigned? would you happen to know if having a 0 viewer host classifies under the points system ?

stuck hamlet
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It does not

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has to be at least 1

waxen valve
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why is that man i ask ?

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a host is a host isnt it? 0 viewers or not? the alert still goes?

pine hemlock
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Probably because most streamers dont want people to abuse points but technically yes you are correct

empty anchor
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Maybe the hostee could spam your point system?

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@pine hemlock got there first

waxen valve
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there should be a way that you will only get the bonus points once per stream ? that way they cant abuse it ?

empty anchor
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I guess, or have the option to choose whether 0 viewer hosts qualify for the bonus

stuck hamlet
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It's just the same way we have Tips and Cheer set to 1$ and 100.

waxen valve
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yeah! that is a good idea, to have an option for that ?

stuck hamlet
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I meant more like, thats why we have it to 1 viewer to get bonus from host.

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Easier to moderate, and doesn't cause issues.

waxen valve
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@stuck hamlet okay that is fair enough, i just thought it was strange that who wants to host has to be in their chat to clasify it as 1 viewer then host, it just seems a like too many steps when they could host straight from my chat you know ?

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yeah you have a point @stuck hamlet

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ill let my viewers know 😃 if they want the points, they have to work just that extra little bit harder XD

stuck hamlet
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Work hard, play harder Kappa

waxen valve
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would be good at a later date if possibel to have the option to reward with the points on 0 viewer hosts 😃 only if possible 😃

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oh also! and maybe different points for different size hosts ?

stuck hamlet
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Those all sound like great ideas, but i wouldnt want them to fall on deaf ears.

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and have your viewers vote it up, if it gains enough traction, the team will look at it 😃

tidal swallow
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this may be an incredibly noob question, but how do i make one chat command have multiple responses given at random? i can't seem to figure it out

tight harness
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Have the response as ${random.pick 'answer 1' 'answer 2' 'answer3'} for example

tidal swallow
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awesome. thanks!

tight harness
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No problem

quiet girder
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Hey guys! - does annyone know why i CAN'T upload an PNG file at 27 Kbs ? - it just wont update with my image of an elfhat :S

tight harness
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What browser are you using?

quiet girder
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Edge 😃

tight harness
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That's why 😄

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Use a Chromium browser

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Like Chrome 😄

quiet girder
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oh ill try

indigo haven
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With regard to the loyalty points - does the "Follower Bonus" keep track of followers and only give it to them one-time? Or does it grant it a second time if they unfollow and follow again? And, if the former, does that get reset with any of the counter/tracking reset options?

tight harness
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I'll DM you about it, 1 sec @indigo haven 😃

quiet girder
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oooh 😄 - now my cup are going to the bottum of the stream , but why ? - i put on gravity and it happend ?

tight harness
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Because gravity affects the cup too 😄

quiet girder
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but 😮 .. thats means that i have to put my deck "DOWN" ?

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wassent a problem earlier today be4 i took of the gravity

stuck hamlet
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you're using entire screen

pine hemlock
quiet girder
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lul sorry guys 😛 and thxx

tight harness
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No problem 😄

quiet girder
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wtf xP now my cup is gone -.-' too late for this xP

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seems like it put it self down to bottum , hmm

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dno why but i did a fix with deleting the cup and make a new one xp

tight harness
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This will have reset the settings, like gravity 😛

idle flare
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discord hasn't responded to me yet biblethump

tight harness
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They have millions of users, not surprising 😄

idle flare
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haha

stuck hamlet
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haha

idle flare
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is there a command i can add to show how many subs i have in chat

pine hemlock
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${channel.subs} variable can be added to a custom command

idle flare
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lets see if i remember how to do that

full elk
#

Is there a way to add chatters to the regulars list via a command instead of the broadcaster needing to do it through the dashboard?

stuck hamlet
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!level user 300 should do it

full elk
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Thanks!

lament blade
#

Is there a trick to using the chat bot widget? I have it going in a browser source but none of the actual room chat is showing up :/

dark fractal
#

Anyone know how to do make streamelement emote count?

lament blade
#

Its showing up in the overlay editor but not actually on stream/obs

stuck hamlet
#

Have you set your browser source to 1920x1080 @lament blade ?

lament blade
#

I just did, still nothing

pine hemlock
dark fractal
#

@lament blade make sure the chat is at top, so it doesnt get hidden behind the Display source

#

@pine hemlock thanks sir

lament blade
#

got it to work, thanks Lasbra!

spare flax
#

Is ther any way i can add streemelaments to discord

dark fractal
#

np, obs can be a pain in the ass if you dont know how it works

pine hemlock
#

@spare flax We dont have a discord bot, yet.

spare flax
#

Dam

#

That will be great if you did

#

Ok @pine hemlock thx for your help

indigo haven
#

Small "bug" - if you add someone as a Super Mod, then as a regular Mod (or v/v), then delete the older entry, it removes both. Refreshing the User page shows that only the most recent one takes effect anyway though.

lament blade
#

Someone added me as a super mod but it wasn't showing the channel :/

tight harness
#

Did they give you dashboard access?

#

Because Super Mod and Dashboard access are different

#

@lament blade ⤴

indigo haven
#

(Although, if you have the latter, you can add yourself to the former :P)

tight harness
#

Yeah, Mod/Super Mod is basically commands, this is a whole other level

indigo haven
#

And it's fabulous

#

As a streamer with two accounts, it's invaluable

#

And once I discovered it, was literally the "I can't live without this now that I know it exists" tipping point

tight harness
indigo haven
#

Bug: Rendering issue with a line break in the Whitelist/Blacklist panels of Link Protection settings under Bot -> Spam Filters

#

Whitelisted links are treated as trusted links and are not affected by the link filter. <br> (press enter to submit) The <br> seems like it should be interpreted, and not rendered.

marsh niche
#

Had points but can't redeem?

tight harness
#

Why not screenshot?

indigo haven
#

😂

marsh niche
#

In a game LOL

tight harness
#

Ahh sorry, didn't realise 😄

stuck hamlet
#

i saw that!

marsh niche
#

Any thoughts?

stuck hamlet
#

Try again?

marsh niche
#

Shoot he left lol

stuck hamlet
#

i scared him

marsh niche
#

I'll get back to you

indigo haven
#

With timers, are the "chat lines" counted in the last 5 minutes (as per the tip) or in the last X minutes (based on the Intervals above)?

stuck hamlet
#

as per the tip

last tangle
#

Do i have to create an overlay with Stream Elements in order for it to work? I already have a working overlay from Strexm that my donations go through and all the

stuck hamlet
#

for what to work

last tangle
#

For the loyalty program to work or contests.. stuff like that

stuck hamlet
#

nope

last tangle
#

So what are the benefits on using an overlay off of stream elements? IS there things that will only work if I have a Stream Elements overlay?

pine hemlock
#

Benefits? You need an overlay to use our alert system and all the other bunches of widgets we provide. We also provide premade themes that include these functions.

If you just use us for points/giveaways/contests you dont need to use an overlay.

last tangle
#

Okay I understand! Thanks

dark fractal
#

@pine hemlock could you help me a bit with the emote counter?

pine hemlock
#

What else do you need

dark fractal
#

I just need basic help, how do i add so if someone says forexample "Kappa" then the bot responds 1 (2) (3) etc "Kappa"

pine hemlock
#

The screenshot i provided earlier counts the emote

#

Add a command, doesnt matter what its called. Make the response: Kappa ${count Kappa}

Show advanced settings, scroll down to Command Keyboards add Kappa and hit enter

#

then submit

dark fractal
#

thanks got it to work

clever lodge
#

Silly question, can you look at your chat while streaming?

#

Better question, can I use Stream Elements for everything? Without having to open Stream Labs ChatBot

indigo haven
pine hemlock
#

Popout your chat from the website, or you can use a 3rd party app for chat.

But yes StreamElements provides everything including a chat bot that does not run locally on your machin.

clever lodge
#

I know I could bring up my chat through my own channel on Twitch haha And where is the chat bot through Stream Elements? I'm confused

indigo haven
#

Do you mean you want to be able to type and chat as the bot?

clever lodge
#

Instead of loading up StreamLabs Chat Bot to use it to chat with and see what people are saying in my chat, is there a way I can just load up StreamElements online and see the chat?

misty wagon
#

Not at this moment but it's the highest request on features to have chat on Ground Control. For now you can open a stream, pause the vid and see chat

#

Soon ™

dark fractal
#

Yo I dont know any forums where to ask this, so i'm asking here, does anyone know where you can get a saved "tab" where you open up 3 different windows, in same locations each time? My chat, my notifications and my dashboard/youtube/twitter?

#

Cus I have tried session buddy, but it takes time to open up all that every time

clever lodge
#

Ok thank you. Is there anything I can use on the website while streaming? Or do I need to use StreamLabs for the new followers and chat?

indigo haven
#

Is there a way to test Extra Life alerts? They don't show up in the "Alert Test" list, and have no apparent testing button in the widget settings.

pine hemlock
#

@clever lodge We dont have a chat built in anywhere on our products. We do have an activity feed that shows the new followers etc. We also have a desktop app that provides the same activity feed and manages song requests.

#

@dark fractal You can set chrome to On Startup: Continue where you left off and it should reopen where they were

#

@indigo haven We dont have a way to emulate the alerts sadly.

dark fractal
#

I have tried that, but it doesnt really, when i popout my chat it doesnt start on my secound monitor

pine hemlock
#

Not sure. I've never use the feature sadly

#

I know it works for my roommate though

indigo haven
#

Thanks @pine hemlock - what about re-using the images that are in the theme? If I add a new alertbox or something, and hit "change image" I can't see a section for "this theme's images" to keep the look/feel consistent? (using the Extra Life mega theme thing to play with overlays currently)

pine hemlock
#

Under layers on the superthemes there is a layer called " DOWNLOAD ADDITONAL GRAPHICS " and if u click it there is a link that links to the additional graphics we have

cyan jay
#

how do i restock inventory in my store? im prob just looking over it but i cant figure it out

indigo haven
#

This layer does not exist on the Extra Life bundle "Starting Soon" overlay.

#

I just went through the layer list hiding all the unneccessary stuff.

pine hemlock
#

@cyan jay Change the amount to different number, save it, then change it back to the original number of stock yo uwant

#

Thats what we have for the Extra Life images

cyan jay
#

@pine hemlock ahh okay.. i wasnt sure if there was just a button to click to restock or not. thank you for ur help

indigo haven
#

Ah ok, so just have to re-upload them if I want to make a custom thing with the same theme?

pine hemlock
#

Yeah basically. We dont provide all the images though. We usually encourage just using the overlay manager to customize what we provide and then we give some additional images

indigo haven
#

Fair

#

I'll probably end up redesigning one from scratch to match what I have on StreamPro eventually, but these are a good start.

pine hemlock
#

@dark fractal I followed, mod me

dark fractal
#

checking

#

cant see sir

pine hemlock
#

Troll

clever lodge
#

I don't see the StreamElements Desktop App?

pine hemlock
clever lodge
#

Oh, ground control! haha thank you

dark fractal
#

Cuda follow 😮

clever lodge
#

I'll take a Cuba Follow haha

#

Cuda*

weak lodge
#

Is there a tutorial on how to setup a daily sub goal?

lament blade
#

What the regulars for?

vocal leaf
#

regulars are a level you can use for commands

#

a layer above any random joining the channel

#

Question: on the dashboard, why is there no horizontal scrollbar in the custom commands menu? I always have to resize the window to be able to edit a command. (Chrome)

clever mango
#

@vocal leaf The scrollbar is there for me

indigo haven
#

Is there a preferred "powered by" tagline to put in the bottom corner of like interlude overlays?

#

Done, thanks :)

last tangle
#

is there a command that you can type in chat that shows a breakdown of all the commands? like !info or something like that?

sturdy cloud
#

most the people that put in !sr and the link it is telling them song is to long. But when I copy the same song it works. i had a few people test it in random games when streaming. I even changed the song time to 7

#

is their a fix for this problem?

indigo haven
#

!commands should link to the commands page?

pine hemlock
#

7 = 7 seconds btw

sturdy cloud
#

lol ohh

indigo haven
#

Is there a way to get a text field on-screen that pulls attributes from your stream: eg, the current game text, or stream title.

#

I can do it with Snaz, which I'm using for some timer control and stuff locally client-side, but it'd be nice to have it clouded as well.

vocal leaf
#

@clever mango definitely don't have that

sturdy cloud
#

I guess after doing stream elements for 12 hours straight setting it up with obs i was bound to overlook that little detail that I just read so clearly . thanx @pine hemlock

pine hemlock
#

@indigo haven not sure what/if we have variables for text on overlays. would have to wait for someone else that knows

#

4Head

indigo haven
#

👍🏻 Thanks

last tangle
#

anyone know the height width of overlay to put in obs to fit the screen perfectly?]

indigo haven
#

If you're using 1080p then it's 1920x1080

#

Unless you're using scaling settings in OBS - in which case, you should change the overlay to the same resolution you stream at

stuck hamlet
#

Our website default is 1920x1080, so if you didnt change that, you should input that into obs.

obtuse plaza
#

Is there any way to reset a $count variable?

stuck hamlet
#

if you have a name tied to it yes

obtuse plaza
#

Right now it's ${count votes}

stuck hamlet
#

there is ${count} and ${count NAME}

#

oh ok

#

good

#

so !editcount votes 0

obtuse plaza
#

Is that a default command, or do I need to add it?

stuck hamlet
#

its a default command

obtuse plaza
#

Ah, cool, thank you!

stuck hamlet
#

its case sensitive too btw, so make sure its votes and not Votes

obtuse plaza
#

gotcha, thanks!

#

Wait, is it !editcount or !editcounter ? I see !editcounter in my defaults

stuck hamlet
#

!editcount is the same

#

we made it a alias

obtuse plaza
#

Gotcha, thanks

last tangle
#

Do all my viewers have to link there accounts to stream elements in order to redeem items and such?

stuck hamlet
#

through chat no, on the webstore, yes

last tangle
#

do i have to click on the song request or can i get it to automatically play? We cant hear anything

#

I have to have the song requests tab open?

stuck hamlet
#

You have to have the tab open, yes,

last tangle
#

ok

lament blade
tight harness
#

No, because they're new 😆

atomic hollow
#

it doesnt appear on the overlay

warped imp
#

hey guys I'm currently trying out some new overlays that I've created and was wondering if any of you can help me with two problems that occurs while adding two elements to the screen: I'd like to start off with a countdown of 60 seconds on the starting screen but for some reason it lags and gets of time to the intro music that I play in the background. Also, the tip goal stays on top of the overlay so that it doesn’t fit in with the rest. It Would be really great, if someone could help me out here:) thanks

violet nimbus
#

${args.word} doesnt work, Or should I use some other variation to repeat the user's word?

turbid reef
#

its $(1.word)

#

args is just a placeholder

violet nimbus
#

thank you

#

${<start>:<end>}?

clever mango
#

What would you like the bot to do? Repeat whatever the user says after the command?

violet nimbus
#

yeap

clever mango
#

use $(1:)

violet nimbus
#

but only one word

clever mango
#

$(1)

violet nimbus
#

thank you

paper kernel
#

Hey all is there a way to add a playlist from youtube to the song que ?

#

or just multiple songs

clever mango
#

you can add a backup playlist to play when there are no songs in queue but it's not possible to add a playlist to the queue directly

opaque fable
#

The bot is down ^^

tight harness
#

@warped imp Can't say i've heard of the countdown timer lagging people, in regards to widgets being on top of other things, you can change their position within the Layers section

warped imp
#

right I did that already and still no sucsess thats why I'm wondering now...

clever mango
#

The chatbot is getting a quick snack but will be back shortly. Thanks for your patience. pepeA

tight harness
#

You changed the layers but the layer didn't change? Did you save?

warped imp
#

yea I changed the donation goal on top of the pictures for the overlay right now but still no chance...

tight harness
#

What browser are you using?

warped imp
#

currently firefox

tight harness
#

Try a Chromium browser, such as Chrome

#

Non-Chromium browsers have been known to not work 100% on our site

warped imp
#

ok I'll report if there is any change! thanls

royal dune
#

can someone here help me with an easy command?

clever mango
#

Sure

royal dune
#

basicly i want the bot to repeat a message i have typed

#

not the preivous one

#

does that make sense?

clever mango
#

user: !say this is a message
bot: this is a message

like that?

royal dune
#

ye

clever mango
#

$(1:)

#

that's the response

royal dune
#

legend

tight harness
#

@royal dune Did you also ask this on our facebook page? xd

slender yoke
#

I seriously need help with chatstats. Nothing is there. When I click 'open my stats' button it says 'channel not found' . My extensions panel shows nothing. HELP

tight harness
#

Did you change your twitch name?

slender yoke
#

Nope. I asked this before and someone asked the same thing. Nothing has ever changed about my info.

tight harness
#

That's @tawny pivot 's domain 😄

slender yoke
#

Well, I'm looking for help. I asked before and never got a response.

clever mango
#

He'll be able to provide it

#

He created the tool

royal dune
#

so my response to the command is !request $(1:)

#

how would i get it to say that silently?

clever mango
#

you want it to PM the user the response?

royal dune
#

erm

#

no

clever mango
#

whisper

royal dune
#

its talking to another bot

#

so i need the bot to see it but i dont want every1 else to seee it

slender yoke
#

@tawny pivot can you help me

serene granite
#

@slender yoke just write here what you need help with

clever mango
#

I don't think this is possible because /w has been disabled for the bot account @royal dune

slender yoke
#

@serene granite I have already. I'm not getting a response.

clever mango
#

@slender yoke He's AFK. He will respond as soon as possible.

tight harness
#

@serene granite Their chatstats are bugged, we need Styler to look at it ideally

royal dune
#

ahhh ok

slender yoke
#

If that's the case is possible Streamelements can put out a blog update when it's corrected? Otherwise it should just deleted so I don't stress over it lol

royal dune
#

currently when i use the command it messags me baCK

#

i just want it to type a command

#

this is what i currently have

#

!request $(1:)

#

what would i need to stop it from @ me

clever mango
#

Open the command on the dashboard and under Advanced change the message type

quick shard
#

Just wondering who I would talk to about the website. It gets pretty annoying when I have to wait up to 5 mins to edit an overlay because I get this all the time

royal dune
#

@clever mango thanks

clever mango
#

@quick shard Site optimization is an ongoing major project. There will be a new editor in the future as well that will be much improved.

#

For now, disabling hardware acceleration in chrome has been shown to help. I've also personally found that clicking anything as soon as the editor loads can freeze the tab. When I give the page 3-5 seconds before clicking anything it will load without freezing.

#

The team is definitely aware of the hanging page though and will be working to improve performance

quick shard
#

hardware acceleration is off

#

but thanks

paper kernel
#

@clever mango How do u add a backup playlist ?

clever mango
#

From the Songrequest tab click on Settings in the top right

unkempt edge
#

Can I input custom fonts?

clever mango
unkempt edge
#

I was using a font on obs but doesnt seem to be in here so I was kinda upset lol

tight harness
unkempt edge
#

Also Is there a way to change the font shadow color?

#

Or have an outline?

atomic hollow
#

shadow color? dont think you can change it

clever mango
unkempt edge
#

Sweet done

#

Also for the bot. I inported my custom commands and timers. Do I still need nightbot or nope?

clever mango
#

You shouldn't

unkempt edge
#

So if I keep him, he will interfere?

clever mango
#

It can get confusing, yes

unkempt edge
#

Dang you guys make everything simple

#

Loving the switch already

serene granite
#

😊

tight harness
unkempt edge
#

When are you guys intergrating when discord if ever?

clever mango
#

No ETA but it's happening

unkempt edge
#

Sweet

#

Thanks!

sly bough
#

Hi! Can anybody tell me when all the Xmas stuff, (widgets, kappagens, super themes, etc...) are gonna be available? I can't use them from the overlay editor yet... ^^U

serene granite
#

they are available, if you don't see the widgets on the overlay editor's widgets lists press CTRL+SHIFT+R on the keyboard

indigo haven
#

Is "Discord Integration" going to be done just with a bot, or will there be channel-posting webhook capability?

#

The latter would be preferrable for some announcements than adding (yet another) bot

sly bough
#

@serene granite thx so much! ^^

serene granite
#

np 😃

#

@indigo haven the idea is to get as many of the twitch-bot's capabilities on discord

#

not everything is possible though.

unkempt edge
#

I messed up

#

I blocked a donator when I meant to delete dupes

tight harness
#

@unkempt edge Apparently it can be undone, just not by yourself as the user currently

#

@unkempt edge Hectic fixed it for you seanLove

unkempt edge
#

So im trying to inport my users points but it wont work at all

#

what is the format for points for streamelements

tight harness
#

Where are you trying to import from?

unkempt edge
#

streamlabs

tight harness
#

You're using the Chrome extension for it?

unkempt edge
#

I made a csv file from all the points

#

yeah it only imports donations and alerts

#

So im trying to use the "Import from CSV"

tight harness
#

Ohh PepeLaugh

unkempt edge
#

but says failed when I try

#

Couldn't import points :/

#

Thats the message

tight harness
#

Name,Points should be the format

unkempt edge
#

does it need headers or no

#

still didnt work

clever mango
unkempt edge
#

This is how I have it formated

10pack,4
112blazes,2
2d4rwinter,96

and so on

clever mango
#

are these points from the loyalty extension?

unkempt edge
#

yes

clever mango
#

Were you able to export from the site? Or did you use the API?

unkempt edge
#

I just copy and pasted since the extension for importing streamlabs to elements only does donations and alerts

clever mango
#

I see

unkempt edge
#

uhh

#

you got it

#

it worked with that site

clever mango
unkempt edge
#

wow you guys are fast and really good

#

btw whats the diff between current and all time?

#

is it like current session and all sessions?

tight harness
#

Current can be affected by mini-games and such, all-time is for watching the stream

#

All-time cannot be edited, only increased via watching

unkempt edge
#

ohhh

#

okay thats fine then

#

So I hear double of my alerts since I am using the Ground control and obs plays the alert as well. Anyway around that?

weary mist
#

Ground control does not play alert sounds. Check to make sure you have the box "shutdown when not active" checked in all your browser sources (in all scenes)

indigo haven
#

I'd really like if scenes didn't take so long to load when switching with that option on

unkempt edge
#

yeah true^

indigo haven
#

But I am considering putting one overlay with just the alerts, then others with the actual overlays, so I can leave it unchecked

unkempt edge
#

and @weary mist That fixed it but now its not as fast so thats sad

#

thats pretty smart

#

but thats work

weary mist
#

That is something with the way OBS loads and caches them. I use studio mode, so I can let the scene load, then transition

clever mango
weary mist
#

Others use long transition times

tight harness
#

Yep, I use fade with like 5 seconds transition, either works 😃

unkempt edge
#

ill deal with the load time since its not that long

#

and my overlay is only text and the alert box

#

nothing too big like full on overlays

indigo haven
#

How I did it with StreamPro was just to have an "Alerts" overlay, which is reused on all the scenes, and never unloaded, and then a second overlay for each scene that has no sound, and can remain loaded

glacial socket
#

Hey all, does anyone know if SE had a .txt for “song requests” so I can can pull it using OBS for a now playing overlay?

#

Has* not had

unkempt edge
#

That would be cool

glacial socket
#

@unkempt edge I’m going to suggest it if not lol

unkempt edge
#

also can we use spotify for song requests?

#

@glacial socket Ill upvote it if they dont have a better option

clever mango
#

We don't use text files. We use widgets and there is a current song widget in the overlay editor that can be added to any overlay

unkempt edge
#

I knew it

#

These guys are smart

glacial socket
#

Ahhhhh ok

unkempt edge
#

and what about the spotify?

glacial socket
#

Thank you @clever mango !

clever mango
#

Working on it but we need their approval first

unkempt edge
#

Sweet

#

Thanks

clever mango
#

They're not making it easy unfortunately

unkempt edge
#

I bet

#

I rather keep it only youtube then add soundcloud btw or have it where I can turn off soundcloud since all of soundcloud is all covers and such

weary mist
#

You can use soundcloud through plug.dj

#

Which we support with the currently playing widget :)

gaunt light
#

tipping pages takes commision?

tight harness
#

Not at all, 100% free

#

PayPal will take their usual cut but that's unavoidable, we don't take anything seanLove

indigo haven
#

Silly PayPal

serene atlas
#

hello, after i changed my nickname in twitch. The chat overlay is not working anymore

stuck hamlet
#

You should log out and log back into our site for your name to update

weary mist
#

And part and rejoin the bot

split quail
#

Hey guys, is there a bug with gift subs? I see the option in stream elements, and they work when testing, but in a live scenario, the gift subs don't trigger the "gift sub" variation.

lament blade
#

i dont get host alerts does someone know why?

stuck hamlet
#

Which do they trigger? @split quail ? or none at all?

#

@lament blade For host alerts, you need to have the activity feed open somewhere.

lament blade
#

ah okay thanks

split quail
#

They trigger normal variations as far as I can tell.

#

Treats it like a normal sub

kind jacinth
#

Hi, can someone help me? I change the notification sound, I save and nothing change! D:

fallow relic
#

i cant remember who gave me this solution before but i forgot how to do it. I have an overlay in obs and when my alertbox plays i hear it overlapping how do i fix that?

stuck hamlet
#

Hmm, I will have to get back to you on that one after some testing @split quail

#

@kind jacinth Check the varitations.

split quail
#

Thanks @stuck hamlet . Feel free to msg/tag me.

stuck hamlet
#

"Shut down source when not visible" @fallow relic an option in the browser source properties.

kind jacinth
#

@stuck hamlet ty! :3

stuck hamlet
#

no problem

split quail
#

@stuck hamlet here is a screenshot of the variations in case you want to understand my specific use case. I'm guessing that it's interfering because I have the variations set to "at least 1" ? https://i.imgur.com/EAm3rtS.png

stuck hamlet
#

Hmm, thank you!

#

Whic overlay would this be?

#

@split quail

split quail
#

The name of the overlay in my profile?

stuck hamlet
#

yeee

split quail
stuck hamlet
#

Thanks 😄

misty sparrow
#

guys how do i set up this obs for my twitch? ive installed on my laptop but hav no idea what im doin

tight harness
#

Have you tried watching any tutorial videos on youtube yet?

analog cairn
#

hey guys, is there anyone who can tell how i can copy my alerst from 1 page to another?

#

1 set of overlays to another set 😛

pine hemlock
#

that button

analog cairn
#

euhhh gonna try to find it xD

#

got it THNAKS 😃

dapper apex
#

What happened to € changed to EUR

#

It's text now

#

for some reason

#

Also i can't remove a tip atm

stuck hamlet
#

That's strange, I don't know why it's like that

#

do you know how long it's been?

dapper apex
#

Since today

#

yesterday it was a € mark

#

Just started OBS and noticed the change

stuck hamlet
#

Alright, looking into it

dapper apex
#

thanks

stuck hamlet
#

Seems to be like that across the board, don't worry, its not just you

#

:p

dapper apex
#

Okay 😃

hearty peak
#

anyone know why the dono widget is showing $ on the overlay manager but USD in my actual overlays in OBS?

#

oh

#

i can read messaghes above me

stuck hamlet
hearty peak
#

im a smart

#

fix it onslaught

#

u can do it

#

i belib

trim badger
#

Hello there :) i noticed that Host Alerts didn't work atm

stuck hamlet
#

Do you have your activity page open?

#

im working hard @hearty peak 4Head

hearty peak
#

pffft

#

hard?

#

pUHLeaSE

stuck hamlet
#

@hearty peak @dapper apex fixed 😄

#

just reload

#

if that doesnt work, refresh cache 😃

brazen surge
#

Is there anywhere to get the source backgrounds for the holiday theme? So I can modify the colors for the back drops and what not to my stream.

tight harness
#

I know the icons are available, I don't believe the backgrounds are afaik

clever mango
#

They are not

north flare
#

Is there an easy way to update alerts for all overlays?

#

Like let's say I have 4 diff overlays I use... and I want to change my follow alert for all of them, what's the easiest way?

trim cloud
#

Have an interesting issue. Alert Box widgets with "Raid Alert" disabled are showing raid alerts, with no way to disable them. Is this a known bug?

#

Enabling raid alerts on older alert box widgets is also still broken

tight harness
#

@north flare You can use the duplicate widget button in the bottom left

#

@trim cloud Do you have 2 alert boxes?

north flare
#

nice it worked 😄

#

thanks.. that's convenient..

brazen surge
#

Is there anyway to possibly have them send source files?

tight harness
#

No problem 😃

trim cloud
#

Issue with multiple raid alerts appears to only happen in live version of the overlay, not inside the overlay editor. I've cleared cache and cookies on the live overlay in my browser to test, and it still occurs

tight harness
#

@brazen surge They aren't meant to be saved locally, they're part of our overlay manager

brazen surge
#

Oh cause I was looking to do a blue and silver one

tight harness
#

@trim cloud Have you cleared cache in OBS? you can do this in the properties of the browser source with the Refresh cache of current page

trim cloud
#

not using OBS, viewing overlay directly in web browser. Cleared both cache and cookies in said browser

#

one of the 3 overlays has since stopped showing up, but another is still showing. Do you have any kind of CDN that could be caching some setting but not others?

#

updates (like changing the alert text to "this alert should not display") are taking effect, but disabling the alert (unchecking it) does not seem to take.

#

spoke too soon, all 3 are firing agian.

north flare
#

in overlay editor adding a tip variation setting, what does "minimum amount" mean for ?

#

underneath it say sAmount of 0 will show all alerts

#

under Alert message - Alert duragation then the rigth of that Minimum amount

stuck hamlet
#

@trim cloud you dont want raids to appear at all?

north flare
#

(rigth now i added a variation of $100+ donation does a certain song.. and it's doing both the original donation AND the variation)

stuck hamlet
#

i wonder why all 3 are firing

trim cloud
#

@stuck hamlet I'm fine with them showing up, but I don't need them showing up for every instance of the alert box widget. Because Stream Elements has yet to fix a bug where older alert box widgets don't properly work for Raid alerts I've had to setup multiple instances of the alert box widget. I also have one alert box setup for tipping only (no other evens). But all 3 are now firing, even though I've disabled 2 for Raid.

#

but onyl showing up on the live version, not the version in editor

#

would have thoght the issue with older alert boxes not supporting raid alerts would have been fixed by now, so everyone has to do the bandaid solution of setting up a new alert widget just for raids. But now this new bug is making everythign fire, even if it's set to off.

stuck hamlet
#

i just logged into your account

#

that is a gif

#

and they are not all ticked off

north flare
#

lmk when someone is available please 😃

trim cloud
#

on my account view they are all turned off, and in the editor no raid alerts trigger

#

so it looks like there are even more bugs, hehe

untold wedge
#

Does anyone know how to import follower and sub info from streamlabs?

trim cloud
#

I'll purge my streamelements.com cookies and relog to see if that gets me to the view you see, but either way that's a bug that should be tackled

stuck hamlet
#

okay i fixed it.

weary mist
#

@north flare someone is always available. Ask your question :)

turbid reef
#

@toxic basin NaM

toxic basin
north flare
#

it's above

toxic basin
#

Hello nuuls, how do I clear all donations from Streamelements?

north flare
#

for some reason, i have the overlay editor up on my editing PC.. everythign sounds proper.. yet on the OBS machine.. alerts are duplicated.

#

I added a $100+ variation

#

it's plays both the 100+ and the normal one (only on the streaming PC) not on my editor

weary mist
#

The minimum amount is the trigger amout. Say, 10 as the minimum. That variation will only trigger on donation s with a min of $10

north flare
#

I refreshed the browser

stuck hamlet
#

You have to delete them manually, by sets of 25 @toxic basin

toxic basin
#

I have 426 pages pajaW

weary mist
#

If you are seeing two, it means there is another alert box sonewhere

stuck hamlet
#

Would you like me to help you?

toxic basin
#

Is there no way you can do it on your side? Kappa

north flare
#

not "seeing" two

trim cloud
#

after cache/cookie purge I can confirm that the Raid alerts are checked for those alert widgets (all 3) Unchecking them and saving has no impact on external (non editor) version of alerts

stuck hamlet
#

it takes less than 2 minutes

north flare
#

just hearing two

#

hearing two on streaming PC

stuck hamlet
#

dont import 4 times next time @toxic basin KappaHD

toxic basin
#

it really doesn't take 2 minutes PepeHands

#

I have learnt my lesson yes

stuck hamlet
#

it does

#

watch

toxic basin
#

nvm it does

#

i thought it was 426 pages

stuck hamlet
#

:p

toxic basin
#

but it was 426 users

stuck hamlet
toxic basin
#

thank you sir

hollow zinc
weary mist
#

@north flare make sure you have "shutdown when not visible" checked. With a duel PC, it complicates the audio. Make sure one sound isn't coming from your main PC, or maybe something else along those lines

north flare
#

it is

turbid reef
north flare
#

im not using dual pc

stuck hamlet
#

No problem @toxic basin

north flare
#

just using a completely diff computer to do my editing

trim cloud
#

Just exited editor to re-launch it to see if those alerts are checked again, and now the UI element that expands the layers view does not click to expand, and StreamElements threw an error saying that window has become unresponsive. Looks like there are a few serious bugs at play

#

(chrome, OSX)

weary mist
#

@north flareok, that makes more sense, lol. Do you have scenes with different overlays?

carmine furnace
#

how do i make my playlist shown on my "current song" overlay bit

trim cloud
#

exited again, and all 3 checkboxes are checked again. Seems it's not saving the UI state.

north flare
#

yes

untold wedge
#

Any @SE.Staff know if you can import follower and sub info from streamlabs?

north flare
#

diff scenes diff editors

#

er diff overlays

#

just did a test $150 donate.. and it played the sub song and the 100+ variation

tight harness
#

@untold wedge You can import alert boxes and tips from SL

stuck hamlet
#

I know stuff! 😄 You can't unfortunately

#

/ban @tight harness

weary mist
#

Make sure then that you have the box checked in browser sources to Shutdown when not visible

sacred edge
#

@stuck hamlet OMGScoods

weary mist
#

If you don't, the boxes in those other scenes will be playing sounds too

untold wedge
#

Alright that is what I thought, thank you so much.

tight harness
#

No problem 😃

stuck hamlet
#

@trim cloud Give me 5 minutes

carmine furnace
#

i need help with my overlay not showing my song that is currently playing from a playlist i made on youtube

#

please help

trim cloud
#

So the editor does appear to acknowledge Raid alerts have been turned off, showing them as unchecked and not displaying them, but the live overlay plays all raid alerts, and when the editor is reloaded they are all checked again. (quick summary to clear up everything)

stuck hamlet
#

@carmine furnace You cannot show backup playlist current. Youtube does not give us enough API point to be able to do that

toxic basin
#

hey I can't delete the last tip!

trim cloud
#

Thanks @stuck hamlet

toxic basin
#

"Failed to delete tip" PepeHands

carmine furnace
#

so itll only show songs requested

#

not my playlist

#

correct?

stuck hamlet
#

yes

#

@toxic basin Gimme 10 minutes KappaCool

toxic basin
#

LUL nah it's fine

#

wont matter too much pajaCool

turbid reef
stuck hamlet
#

Can you tell me which tip tho?

#

so i can look at it later

north flare
#

@weary mist i just wen through every scene and made sure it was checked on every single one

stuck hamlet
#

might be part of a bigger issue

toxic basin
#

nvm worked now

#

if i pressed the trashbin icon

#

but didn't work with the "Delete selected" button pajaW

stuck hamlet
#

Alright! Thank you 😄

toxic basin
#

no problem B_ Clap keep up the phenomenal 24/7 support

#

ok I imported it once and it is inflated again

stuck hamlet
#

@trim cloud Found the issue. The current work around is deleting the image and sound from the alert boxs

north flare
#

@weary mist any ideas??

#

or anyoen else in here able to help with duplicat alerts :/

stuck hamlet
#

inflated again?

trim cloud
#

let me try that

toxic basin
#

Can I DM you some screenshots @stuck hamlet ?

stuck hamlet
#

one sec Trizze looking

trim cloud
#

problem

#

one of the outstanding bugs on old alerts is that sounds can not be deleted for raid alerts

stuck hamlet
#

@toxic basin You only deleted 2017 donations

trim cloud
#

"clear sound" UI element only shows for newer versions of the widget with raid

toxic basin
#

💃🏽 💃🏽 💃🏽 💃🏽 💃🏽 💃🏽 💃🏽

stuck hamlet
#

and enjoy removing 1200 tips

toxic basin
#

😄

stuck hamlet
toxic basin
#

😄 🔫

stuck hamlet
#

hahahahaha

trim cloud
#

so that got one of the versions to go away, so I'm down to 2 raid alerts rather than 3

stuck hamlet
#

you want them all gone?

trim cloud
#

just the ones I turn off

#

I'd like 1 raid alert

stuck hamlet
#

Which alert box?

trim cloud
#

the one labled "Alert Box - Raid" 😉

stuck hamlet
trim cloud
#

would love to have raid alerts part of my normal alerts widget, but the bug with older instances of widgets supporting raids appears to not be resolved yet

weary mist
#

@north flare the only thing to do next is to isolate which overlay it's coming from. Make sure it's coming from OBS, so use the volumn mixer to mute it, and see if you still hear it

timber dome
#

can anyone help me with a question?

stuck hamlet
#

@trim cloud Devs are going to fix the underlying issue of not being able to untick right now

trim cloud
#

awesome, thanks

timber dome
#

what are the tipping fees of stream elements?

weary mist
#

We take zero fees @timber dome

tight harness
#

Tipping fees in 2017 LUL

floral pebble
#

ok but 1 euro donate paypal takes 38 cents

weary mist
#

That's alllllll paypal

floral pebble
#

wow

weary mist
#

Yup

#

They take a flat fee, plus a small %

last tangle
#

When I did a contest someone bet 90 points and another person bet 10 and they both won... The one that bet 90 only got 5 points from winning and the other got 45.. how does the contest reward work?

weary mist
#

So a higher donation won't see the same ratio

#

@last tangle it (should) return the points they bet, and split the wagers from other categories based on their share

trim cloud
#

we were down to 1 raid alert firing, but it seems me loading the editor was enough to get 2 firing at once again. Wondering if clicking ont he alert box layer updates it.

last tangle
#

Is there anyway to change the reward system on contests?

trim cloud
#

Also for the raid event bug list, the Kappa Gen widget supports all event types but raids.

weary mist
#

@last tangle

timber dome
#

is it because of the chargeback thing that they take a %?

stuck hamlet
#

@trim cloud fix should be there, you can now CTRL + Shift + R. and turn off raid alerts

tight harness
#

Nope, just how they make their money @timber dome

trim cloud
#

k

toxic basin
#

@stuck hamlet I removed all tips now and re-imported and it's still wrong :/

trim cloud
#

thanks again

stuck hamlet
#

tsk tsk tsk

toxic basin
#

Kind of weird, it's not even the top donator from Streamlabs who is top donator on Streamelements

stuck hamlet
#

Can you make me a admin for your streamlabs account? @toxic basin

toxic basin
#

sure

floral pebble
#

ok weird because if i send money to my friend they charge nothing but if i donate treu streamelements trhey charge 0.38 cents

weary mist
#

@floral pebble If you are sending US to US, paypal waves the fees