#helpdesk-twitch
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gotchya
๐
โค
man you should do some live streams where you just show writing various cool commands from teh chat window. i know a ton of people that would tune in to learn
I made the knowledge base recently ๐
GASP how does one find this?
i will be peeping that. thanks man
oh one last thing, is their a varible i can put in a command that will print out the last follower, or last sub?
I don't see one, nor do I see a variable for it ๐ค don't see why it wouldn't be possible though
Check if it's on the ideas board ๐ https://strms.net/ideas
yeah like a ${lastfollower}
Yeah, would be nice ๐
oh man already blowing chats mind with the command edits to get rid of the redeem
โค
game changer
lol
Is there any spotify integration with themes? I don't think there is but I thought I'd ask just to be sure. ๐
There is not. SR (youtube), plug.dj, and dubtrack.fm
SE applied and is waiting for spotify's approval (they're stubborn)
Gotcha, well I hope they approve, that would be legit af.
We hope so as well
Is there anything we as users can do to speed up any processes or is it solely a waiting game?
Tweet them
nah, not sure really
lol, alrighty
@glossy solar there is a twitch panel extension available that will display your current song in spotify. That might help while we wait.
Aye, thank you!
anyone issues with sounds?
just uploaded a few and they worked. came back a bit later and not working now
worked/not working where?
.mp3 in sounds
not sure what would cause that
question.. why was my friends song que playing through my steam elements launcher on my desktop?
requested songs?
did you add their JWT token to your ground control?
no as far as I know the only one I have is mine
ohhh nevermind! I figured it out... ignore me
turns out it was my song que... but it was almost timed perfectly with his for a few songs.. random but awesome
welp.. I'll just show myself out now.. lolz
so confused
@clever mango they work on the pc i uploaded from. but like 2 dont work on a different one
do they play on the one you uploaded from?
if there isn't an Editor v2 Ideas Compilation yet you can start one
ya mine would of been pre v2
Actually I'll start it and you can comment on it
we haven't gotten to v2 yet
Overlay Editor v2
ya im saying i thought i had put that on the ideas board like september before v2 was even a thing. but maybe not.
Hello I have changed the size of an overlay from 1080 to 720 and It lost part of the overlay of a supertheme, can you help me?
Yes, the super theme should be 1080p, not 720
Ok, thank you
Keep it 1080p on the site, make it 1920 x 1080 in OBS, then drag it inwards to shrink it down after doing that if you want
@lavish moth That will fix the issue ๐
Thats will work in Xsplit? Ill try
Should do, can't see that you wouldn't be able to do the same thing in xsplit ๐
https://youtu.be/xKGAF8-t7sU @lavish moth
I am officially in the StreamElements Support Team right now with the release of that video. It is an awesome tool for streamers. You can check it out here: ...
Thanks for the video @clever mango but thats work for super theme overlay?
It doenst work
yep, themes and custom are all the same process
did you change the resolution on the site?
it needs to remain at 1080p
silly question.... how can i adjust the stream elements editor to fit the window i have open?
you change it as shown in the video
besides going full screen horizontal. trying to do it on a veritical monitor... 
Ok, I will check ritght now Terra
guess i need to just mouse wheel zoom out
I don't have a vertical monitor so I'm not sure @strong dock
I have a potrait monitor
There's a button for zooming out within the editor
๐
do u run dual pcs? @tight harness
i uploaded sounds with one pc
and the other pc wasnt letting me play a couple of the sounds on the other one via editor
Nah, 1 PC
is everything the same on the two? OS, browser, extensions etc.
ya best of my knowledge
hi there.. back again... I just set up the blue flare overlay in my obs and everything is working but my links (youtube, twitter, etc) and my tipper information is showing no data
Did you recently switch to Stream Elements?
If so, make sure you imported your data to Stream Elements
thought I did but I'll do it again
@deft compass Go to https://streamelements.com/dashboard/tipping/list and check if there are any tips listed there
yes but all my tips are doubled up
no... I just switched from StreamLabs to Elements
if that's why then thats fine lol Just a learning process.. I am not good with comptuers at all
You must've synced up twice, you'll probably have to remove the doubles manually
ahh rip me... soo many to remove...
Also for the youtube and facebook links, you'll have to edit those manually
oh I thought it linked through my profile.. ok thank you!
When you link it through your profile, it only shows on your profile page.
I understand now.. thank you
No problem.
Sure if you don't mind the text being upside-down 
but its part of one scene with XX number of elements...
Will need an overlay just for the goal in that case, but yeah that was my thinking
right
No way to do it with us
hidRIp
you can copy the widget to a new overlay
right but trying to reduce number of sources... not add more. oh well was a thought
mc version?
Yes, did u not get the wedding invitation? 
macbook
StreamElements and Ankhbot? ๐ค
I think you mean Streamlabs and Ankhbot got wed
But you can import ank from https://streamelements.com/dashboard/account/import?provider=ankhbot
For ground control?
streamlabs =/ streamelements
so many people typing ๐
Terra go for it
ahh tthis is confusing
Emerson, if you mean macbook version for ground control, the link is https://cdn.streamelements.com/ground-control/installers/darwin-ground-control-1.3.2.dmg
tweet at streamlabs and wait a few days for a reply 
You are very confusing 
lattt No
So @lament blade this is a small quality assurance test. Would you say the response you got was:
1 - clear
2-I have more questions
3- I am lost
4- I'm as confused as megaline
how does the bot work?
im just watching a stream and it was showing stream bot. and saying following
wondered how it works
Like the technical stuff @thin pine ?
ah
2 its best abiltiy if poss
- Super themes
- Chat bot
i dont want it to spam chat, yet i want it there everynow and then
Super themes are pre-made animated overlays you can add to your stream
if you don't want it to announce followers turn it off from https://streamelements.com/dashboard/bot/modules
and Stream Elements also has a chat bot you can add, you can make custom commands, give points your viewers can redeem for prizes, and it can even moderate your channel
Just mess around with the site and if you need help ask us ๐
Plan a long toilet break and watch these https://www.youtube.com/streamelements/videos
Official youtube channel for StreamElements tutorials https://StreamElements.com
cool thanks
Hey there, is anyone available to helpout setting up Text to Speech on alerts? Thanks
Hey Boo! ๐
How are you doing man. Long time no see ๐
What do you need help with? ๐ @hidden timber
OMG onslaught~ ๐
Small world ๐
๐ฎ does anyone know where the themes tab is when you make an overlay?
You pick a theme, and then it creates overlays for you
Yea, you have to pick a theme, and it will make overlays for you with the assets in them.
ahh tyty!
did you figure it out @hidden timber
@stuck hamlet No I did not!
Alright, well you got your overlays set up already, right?
yup - set to perfection ๐
Im trying to kill all processes that I dont use to save CPU and I see one called cef-bootstrap. Does cef-bootstrap have anything to do with StreamElements?
Oh okay thank you
yo can anyone help me ?
whats up?
Try disabling hardware accelaration in the chrome settings ๐
is it working better now? ๐ @analog cairn
G'morning!
Is there a way to copy alerts from one overlay and move them to another?
Yup, you should be able to just hit the duplicate button on your overlay and copy it to the other overlay
oh, just found it! ty!!
np ๐
anyone else having a problem with alerts not showing up on stream?
nvm i had to recopy my code
thanks
Running Nightbot and Stream Elements. Have all SE Bot Filters off, but chatters are getting timed out by Stream Elements for posting links. Even after added to regulars list. Anyone else have that problem?
Hey guys, is there anyone to make it so the bot displays more than 5 when you do !top online or anyway to make it so it doesn't include bots?
@dusky spoke are you sure it's the SE bot timing them out? Because if the Spam Filters are off it'll leave people alone
@frigid bluff Try putting a number after top when you do the command, just a suggestion, no way to exclude bots yet but we're aware people want it
Nope that doesn't work! Also, what is the "All-time" leaderboard? How can people have more points currently than all-time?
Current can change from using the mini-games etc whereas all-time only goes up and only from viewing, no bonus points or spending points from that
Okay thank you.. Is there any hope for them to add a Time online leaderboard to the extension?
Also how about a "Session leaderboard or at least a !top session command
so you can see who earned the most points in a session
All discussion to do with the panel extension is being had here: https://streamelements.helprace.com/i454-collection-of-ideas-for-our-twitch-panel-extension
And if you have any new suggestions, post them here: https://streamelements.helprace.com
I have a new ovlay off the themes and when in obs it has new follower that should update, Do i need to do anything to make it work or will it just update when someone follows me( same for chat )
<@&382267076632379392>
It'll just update from when somebody follows you, may take some minutes because we pull the data from Twitch for followers every few minutes, but it's all automatic ๐
okay thanks
I think it's around every 4 minutes ๐ค
No problem ๐
Hey, is there any other way to start donations on twitch without a PayPal with streamelements?
We are looking at other payment services and are currently in talks with them
What did you have in mind?
Dunno, I just don't have PayPal, can you name some?
Name some other payment services? ๐ I don't believe the payment services we're in talks with have been publicly disclosed yet
I don't think they have a PayPal account in general
I haven't got any of that :/
And i'm guessing there's a reason you can't make one
I'm not 18 yeah
Ah...
Yeah, I get that ๐
You need to wait so...
I'm 25 so no problems here ๐
Or one of your parents can get one for you
No problem ๐
No Problem ^^
Crucial ( or how ever it spells ) question for you my dea support GODS :
is there a feature for top donation Hall of Fame in extensions ?
dear*
@gaunt light Please add all suggestions in regards to the panel extension here: https://streamelements.helprace.com/i454-collection-of-ideas-for-our-twitch-panel-extension 
The default way to do it is !redeem <item name>
Or just type !items and it'll list the items and give the link to the public store page
No problem ๐
i want a different extension for it
Why? ๐
Small question for the musics thing do I need to go on the site and press play or it will start automatically on overlay load?
You need to have the song request page or Ground Control open, you need to use this to play the music, the overlay is completely separate to the song request feature ๐
The ground control? Is there a desktop app? For streamelement
Yes it is, it's available here: https://streamelements.com/groundcontrol
Ok thanks iโll check it out
No problem
Great thanks and have a great day ๐
You too! ๐
Btw the playback playlist is that normal that the title donโt show up on the overlay addon
I build a copyright free one but they still show no music playing
Yes that's normal, it requires us to make API calls to youtube and currently we have a limit on this which restricts us from making too many calls
But when we release youtube gaming support this limit should be raised significantly ๐
Great ๐
is the "sub only" option on the store bugged?
none of my subs can reedeem anything there that is sub only
What they need to do is log out of the website and log back in ๐
Basically their current Twitch authorisation isn't showing them as a sub, by relogging in and reauthorising it'll pick up that they're a sub ๐
okay thanks ill tell them to try it T-T
one person just said this
Alright, they can try logging out, doing Ctrl + Shift + R, then logging back in, that'll refresh the cache
Alright, thanks for the report, we'll look into it ๐
ok ;.;
also one of my subs even tried to do "different browser (firefox instead of chrome) and private mode" and still nothing ;.;
Our site is designed to work best with Chrome, using other browsers like Firefox generally causes visual problems and upload problems from experience
Have they tried using Chrome's incognito mode?
@lament blade I've been informed of something we can try, you can use !level <username> 300
And then !level <username> reset if you want to put it back at any time
Thanks, i'll let them know that didn't do it
@lament blade Could you try the level as 250 instead of 300? ๐
sure thing
300 is actually regular whereas 250 is sub
Normally the relogging would fix it ๐ค the first suggestion
@lament blade It's being looked into now ๐
I'll make one 
So not yet :x hard to learn it? ๐ค
100 - Viewers, 250 - Sub, 300 - Regular, 500 - Mod, 1000 - Super Mod, 1500 - Broadcaster
Although we personally think 250 should be Regular and 300 should be Sub because somebody can be a Regular without being a Sub
Regular equals active viewer?
@tight harness you mean be a regular without being a sub
sub should have higher perm. IMO
And I thought you level up by watching XD kinda similar to the points 
Fixed 
2000 is things like Bot Admins, Devs, that kind of thing, most people won't even see that
@clever mango I disagree with that, anybody can be a sub as long as they have cash, you can't forbid them from being a sub. You get to define who's a regular, so it should be above IMO
yes but if I want to reward viewers who come around a lot with song request priviledges I have to set them to regular and then they have more permissions than my subscribers
that doesn't make sense to me
Me neither
regulars are loyal/trusted viewers
subscribers should have all the benefits of a "loyal/trusted viewer"
Any idea how to fix my subscriber count? I tried to emulate a sub to show someone, now it just shows 1 sub... sigh
are you using the "total subscriber" widget?
yeah
Activity Feed > Reset Session
oh wait
that emulation just does a test but it doesn't actually affect your widgets
refresh and it's back to before
no problem
At twitch chat, can I also have a social media note, e.g., every 5 mins the bot will say, please follow me at twitter.com/myname
And then another 5 minutes on another social link? 
Have you checked Timers?
Ahh not yet
Is it for bot? I'm not at my PC desk yet, gonna check it out tomorrow thanks!!!
yes, the chatbot can post timers
From the dashboard, timers is at the bottom of the left panel
I see, thanks again ๐๐๐ this is amazing

No problem ๐
I've activated and modded the streamelements bot, what commands can I use on it?
Thanks
Plus whatever you add here: https://streamelements.com/dashboard/bot/commands/custom
if someone subs, i doesnt always mean that he can be trusted. rich trolls are a thing ๐
What's up? @still panther
@tight harness Hello
@tight harness i have a question, why the songs of the backup playlist names dont show in my overlay
@still panther this is due to youtube API limitations, nothing we can do about that
just show something when i put some song in songrequest
โคด
ok
We will be adding youtube gaming support at some point, that should raise our API call limit with them
i aprecciate the help @tight harness and @silk patrol
the StreamElements its so simple to edit and customize
im loving it
@silk patrol Sure, but rich trolls can be banned and there are aren't many of them compared to trolls that won't pay
Many more exciting features to come!
plus, you've just made money that can't be taken back to attempt one troll
true, but it's also unfair for regulars that are here since day one but don't have enough money to sub, against new ones that have money to sub.
loyalty > supporting with money, but that's just me
one more thing
its possible to put a playlist in the songrequest?
or i have to put one by one?
@still panther you have to add songs one by one. but you can use a backup playlist in the song request settings that will be played once the queue is empty
โค
hey guys! i've been having a problem with the stream overlays not loading
it started this morning but i noticed for example that animated overlays are not looping the video on the background
and the ones that are not animated are straight not showing up on my obs
so it must be on my end
refreshing the cache of the scene or turning visibility on and off its not working
Hmm, sounds like an ISP issue to me ๐ค
i'm streaming right now
yeah i guess the main issue is the video on the background not looping
any idea ): how to make the background video loop again
checking the overlay on the streamelements page and updating also wont solve it
so im adding a sound to a new alert but for some reason its not wanting to add it and its a ogg
Did you add it to all of the variations in the variation settings?
im adding a new variation
If you leave any of the variations with the old alert image/sound it'll still exist
So you need to remember to either edit or delete the variations in Variation Settings too
i did all that but when i upload it shows in the red what i can only upload for sound
Let me test sec
It lets me upload an .ogg, is the file too big?
Are you on chrome?
Try chrome
The uploader doesnt like firefox/other browsers for some reason
@copper sapphire
is there a site to learn doing some basic cmds?
You can make your commands here: https://streamelements.com/dashboard/bot/commands/custom and use this to see what variables you can use: https://streamelements.com/dashboard/bot/commands/variables ๐
If you have any questions feel free to ask
Access codes are just a list you provide
ye where can viewers get it, i know i can add them "Add a list of access codes (separated by new line)"
it worked
When they redeem the store item i believe they are given a code from the list. once one is given it wont be given again
Its supposed to be like if you have a bunch of game keys, you can have a store item and viewers can redeem it and get a game key or something
oh i thought it's like you can redeem the item when you have the code 
no no
would it be a possible idea? hahaha
Explain the benefits?
What is the max gif size that can be used? I am having trouble with setting up a gif on sub alert, it keeping playing the defult even though I've changed it and it isn't registering I've told it to change the text and image format
I'm trying to make a command, if I need it to pick up a username typed in chat, do I use the user.name var?
@azure horizon check your variation settings
@north junco provide an example or what you want and I can help ๐
Nope, the issue is occuring on the main sub info, I haven't even gone into variation settings yet
There are variations by default
my followers one is working fine but not sub
I did uncheck the box and still not pulling correctly
oh wait
i think I found the issue
thank you
๐
โค
@clever mango like I was thinking of making a command where people can give beers to eachother !beer name
so I tried
!beer ${user} gives a beer to ${user.name}
$(sender) gives a beer to $(user)
ok Im noob ๐ thx, missing some variables
no problem 
Question... how to put music playlist in ground control? i forgot and dont remember
it needs to be added from the songrequest settings page on the site
then open ground control
Right i looked at that tab and i cant seem to find the playlist url drop[
nvm... its only letting me play one song from the play list not the whole list
Ill figure it out
hey
is it possible to change the way streamelements replies to people?
I want to change it to whisper people instead of replying into the chat
to avoid spam
Yes, in the advanced settings of the commands
where is the option or what should I change? im in the advanced settings of the command
example: I want to change !points to be sent as whisper instead of a reply in the chat
I dont see where you can change the reply method
How does one make a currancy?
@north junco You can do that if you have dashboard access
The streamer can give that here: https://streamelements.com/dashboard/account/channels
@merry solar You mean change the name of the currency?
@tight harness Yes
@merry solar Change the Currency name here: https://streamelements.com/dashboard/loyalty and you can either change the name of the points command or add an alias to it here: https://streamelements.com/dashboard/bot/commands/default
Thanks so much!!!
No problem ๐
What's up?
Did you wait the time?
mine
I think it's most likely your settings which are causing it
Hey so i need a little help
What's up?
So i just got a new set of over lays and screens but when I try to upload them in the overlay editor nothing happens
It duplicates in the editor
shouldnt in obs.
@slim cairn
@wide coral What browser?
Yeah use chrome
The uploader doesnt like other browsers it seems
Someone had an issue with firefox earlier too
Ill give it a try I didnt even think about the browser
:)
well what do ya know. Thanks @pine hemlock
It worked after i put it in OBS
Is there a problem with GIVEAWAYS plz ? It seems to be allowing people to buy too many tickets
Max tickets was set to 1 but it allows ppl to type the comment more than once
Anyone home ?
Hello ?
@stark furnace Hey Zoe, sorry about that just asking the person who was testing this recently
Ok thanks ๐
It seems that it was reported recently and it's being looked into by the developers
sorry again for the wait
Ok - Is there maybe a workaround for it ?
Doesn't seem so
Howdy Support. Quick question. is there or will there ever be a way of getting Spotify music details to relay through S/E overlays?
There will be, we just need them to accept our request for dev access ๐
Ah cool, So its just getting the ok from Spotify yeah? awesome.
Yes correct
And is there a time frame on that? or is it a case of "How long is a peice of String?" lol
Pretty much ๐
It's a case of when they change their mind
Bugging them about it damages our chances
Ah so they are being stubborn then? lol
Its the same with youtube, they are picky with who is given api access
Its why we have a limit with youtube
Ah. I have heard that youtube are picky on alot of things.
Well I hope Spotify decide to come to the party so to speak. Thats the only music one I use when streaming. So I shall keep fingers and toes crossed. ๐
If you're not already using it, try out the spotify extension on twitch
It displays your current song playing under your stream @woven hull
Oh wow, will have a look at it, cheers. I didn't even know they had one.
now i just need to find where it is.
@woven hull go to twitch dashboard, extensions, search Spotify

So will that just pop up a window when people view my stream yeah?
It's as a panel on your stream, people can scroll down and see the current song you play (you gotta connect the extension to ur Spotify acc ofc)
Ah cool. I have got it connected. So will see next stream. Awesome ๐
Am I able to turn off the beeping sound when someone gives me a follow or whatever in the HypeCup? I can see how to change it and stuff, but nothing about volume
@unborn apex The beep is coming from your alert box, not the hypecup
There are no sounds connected to the hypecup at all
Do you have multiple browser sources for multiple overlays?
No problem and thanks ๐
Does the paypal email address you use show up anywhere to the person tipping ?
It will show up in the tippers paypal transactions. there is no way of hiding this.
so i should make an account strictly with my handle then.. only paypal I have was with my personal accounts
You can make your account business and it will show your "business name"
but thats paypals end not ours
I was just thinking about that. So it will just show a name not an email address. I was looking at the Upgrade to Business Account
ok thanks! ๐
hey guys ... can i make commands so bot whispers instead of spams chat?
Yeah, you can set in a command's advanced settings how it says the message, you've got say, reply and whisper
cool .. thnx
No problem ๐
hey is there anyway I could create a command that added a set amount of points to a person.. for example could I type !subgift thenexxx the command would then add 300 points to "thenexxx"
I dont think theres a way to implement points into a command, but you could just do !bonus thenexx 300 after they do it.
Alternatively you could add an alias to !addpoints called !subgift, and then it would look like !subgift thenexxx 300
(!bonus is an alias of !addpoints)
Under loyalty settings, theres a subscriber bonus but I believe that gives to the the receiever of the sub, not the gifter.
Okay thank you, does putting a command inside a command work?
Not at the moment sorry
Where can I add filtered words to text to speech?
For tips, that would be in the tipping settings.
I changed the text color of the dono, now no sample text is showing up when I emulate a tip
Hello, I just had a quick question. How do I copy and paste the same donation goal widget to my others overlays? Or does it sync all together if you get what I'm trying to say?
fixed it
@heady rock the data is linked, if you use the duplicate widget for the donation goal it'll be identical in design too
@lament blade What was it?
I changed the line height to 1.5, but now the second row of text is far away from the first
there should be option set default commands to whisper as well ... not to make then as custom ones ....
Okay also, one last question. Do you guys know why when i test slerts they all playing at the same time instead of once?
Do you have multiple scenes? @heady rock if so, they're playing in the background.
If you double click on the browser source, enable shutdown when not active
If you only have one overlay and you're testing it with obs open, you're hearing it on the site and on OBS
In that case, theres a mute button for the overlay editor in the top right
The donation text isnt showing at all
The message that the donator adds, that I mean
so like
this is a thing
because classic 

@lament blade If text isnt showing, the margins are too small, or text is too big - or you have donation message setting off
@tight harness is there option to set default command to whisper atm or i should disable it and make it as custom atm?
Does changing padding change the margins?
I dont believe theres a way to change defaults to whisper @glossy jackal
mhmm weird because there are some command i cant recreate .. like followage etc
Padding would move the text so I assume @lament blade
@glossy jackal Just custom commands at the moment
figured that out as well @tight harness
thats under dev as well to opt out default commands to whisper?
Haven't heard anything about it
weird thing is made alias to change game and title with commands game and title but they dont seem to correspond .. on my own channel they worked great couple days ago
had to enable those on nightbot instead
editing default commands is in the plans during the next 2 months
@glossy jackal screenshot your commands page
cool information @clever mango
@clever mango just added alias named game to setgame default command
no SS needed
do you see the aliases under !setgame and !settitle?
I just added and tested aliases for both and they worked
weird for me ti does nothing
maybe temporary issue
tho weirdly !setgame doesnt work as well atm
which channel is this?
hrurmas
Try parting and rejoining the bot here
on the dashboard
if that doesn't do it the next step is to have the streamer log out and back in on StreamElements to reconnect SE and twitch
why doesnt my default playlist play when the requested song is done
it just says no song playing and the music stops
hahahah
lol

weird even after parting and rejoining didnt work but started after x time
Tried refreshing? @lament blade
refreshing obs? or is there something i gotta refresh in stream elements
OBS? 
The music comes from the song request page or Ground Control, not OBS ๐
But what I was saying before comes into it then, it says no song when you have your backup playlist playing because of the youtube API limit we have 
So if a requested song isn't playing, it'll say no song playing
But you should still hear it, so try restarting if it seems to not play automatically
my only issue so far is having to set the overlays to shut down when they aren't visible. The load times on them are quite slow but if I leave them running, I get repeated notification sounds ๐ฆ
Solution would be to take all the alerts out of my super theme and make a separate one, but I don't think I can grab the image the super theme uses
@bronze dirge the solution is to use OBS studio mode to preload before transitioning or a longer transition ๐
I'm creating a video tutorial for this that should be published sometime tomorrow but there are other tutorials for OBS studio mode on youtube
hello, im using an overlay theme from streamelements. It's not picking up my latest subscriber on the sub panel. Any thoughts?
When did this person subscribe? Did you receive an alert through streamelements when they did?
Are you seeing the sub in your activity feed?
negative but i dont see an option on turning on subs for my activity feed
i just got affiliate today, could it not have updated?
SE doesn't see you as affiliate yet. You need to log out and back in on streamelements after becoming an affiliate
thanks!
Unfortunately, that sub event has come and gone and can't show in the activity feed after the fact. BUT, you can go to https://streamelements.com/dashboard/session and type the name of the latest subscriber so it will populate in the widget.
you can then reset your session from the activity feed to refresh your totals
@unkempt gate
So I wasn't aware that using animation overlays sky rockey's my cpu and turn my whole computer off when i start streaming. It's this natural?
I've never heard an animated overlay turn someone's pc off, weird. But yes, it is natural for it to up your CPU usage.
@heady rock
@heady rock How many overlays have you added to OBS?
Four, Starting,In-game-BRB- and Ending. But as soon as I started up my stream the second time not even 10 seconds it turns down and I see it take most of my cpu coming from the overlay for my computer to shutdown.
I guess ill just have to use one.
This is most likely a settings issue. Just a second.
I was trying to use most of the overlays on one scene because there wasn't a ton of reason to change the scene @clever mango
But if I have to use multiple scenes then ok oh well
Having multiple scenes is best
Tutorial #1 - Adding StreamElements Overlays to OBS Studio ----------------------------------------------------------------------- ๐ StreamElements ๐ -------...
Follow these steps. The most important part is โ Shut down source when not visible
This must be done for all overlays
Let me know if this helps. If this is still too much for your computer to handle while streaming, there are static options for all superthemes as well. They require less resources to run. Animated overlays look great but not all machines can handle them.
Is there a way to shuffle the backup playlist for song request?
Yes, using the shuffle button to the right of the player
Oh, that's what I had thought, but it didn't seem like it had worked when I first tried it. Thank you so much.
Hey I can't seem to get the modules working on the channel that I have full control over and it's not just me it's the channel owner as well. Can anyone help me with that issue?
the channel is "claireeth" and whenever I try to turn on/off or edit any module I get a "There was an error updating the module" message
You may have to check the chat alerts and make sure the cheers and tips is set to at least 1
they are, even the bingo module that has only one box to fill (its set up to 4000) doesnt work
Also verify that there is no sub thanking message with actually no message
@abstract sphinx fixed, it was the host message
you left it empty
you can do whatever you want now
ok thanks for the help, just for future reference how can I fix it myself because I have no idea what a "host message" is
Chat alerts --> host alert --> message
Just have to make sure everything is filled in chat alerts
Ok, thanks for the help guys, have a good day
you 2
Hello, may I ask for help here? I have the following problem: when in chat I use the !bet command, Stream Element replies in chat, I want to send a private message to each user that bets instead, to avoid flooding chat of messages in case of a high number of people in chat. Is it possibile? Thank you very much
@safe tartan Hey
you can currently do this with custom commands but not default commands, it has been requested though so expect it to be a feature in the future ๐
Oh, I see, thank you very much
No problem
any news about when christmas stuff will be added to the overlay ?
Soon โข
very soon
Finishing touches 
yaaay i've been looking every day(maybe multible times a day) cause im excited for them XD
We saw some sneak peeks for them, they're ๐ฏ / ๐ฏ
\o/ ^_^ can't wait lol thanks for the quick responce :3
No problem ๐
Hi I have this problem where some events like follows or hosts aren't detected at all by Streamelements, even if I check the dashboard (I know because it says in chat that someone hosted for example), usually during the first hour of my stream. What happens is the alert in the overlay doesn't show up. Is there anyway to fix that reliably?
@agile acorn Twitch doesn't have a "notification system" for hosts (unlike follows, subs, raids, etc.) so the only way for StreamElements to know that you are being hosted is to connect through you to twitch. This connection is made within the Activity Feed code. This code is on:
- SE Dashboard page - https://streamelements.com/dashboard
- SE Activity Feed page - https://streamelements.com/dashboard/activity
- Ground Control desktop app - https://streamelements.com/groundcontrol
So as long as you have 1 of those open during your streams you'll be fine ๐
oooohhh, I don't usually have this open when I start, then when something happens, I open it and it works again lol Thanks!
No problem ๐
Hello there support hope yโall have a great Sunday. I have a question. How can I make it so I can use one overlay with latest follower latest host etc. to show differently in different scenes? My in game overlay is different from my brb scene. For example my latest follower and latest donation are on the bottom in my in game scene vs my latest follower and latest don are to the side in my brb scene.
You'd add the widgets as you normally would and you can drag them around to where they need to be, change the text settings to what you want them to be
They don't need to be identical ๐
@winged sundial you can create 2 overlays and use them on different scenes
The data will be the same but the position and style can be entirely different ๐
I currently have every single thing individually set up. So if I create 1 overlay will it change positions depending on where I set it?
Nope, the widgets save individually to that overlay
Even if you duplicate them you can change them and it won't save across to the original, just the new one ๐
Ok thank you so much๐
No problem 
Dear support GODS , I require you'r assistance in setting items in the Loyalty Store ( I know how to do it ) i got couple of question regarding what I want to put in , and if it's even possible !
thank you for the helper !
may the odds always be in your favor !
Peace and Prosper !
What are your questions? ๐
@tight harness You know me hon ๐ I do Oral only ๐
I'm not able to speak vocally at the moment ๐ฆ
Well I will be waiting till one of the Semi gods will be able or till you will ๐
@atomic hollow FYI You should come to voice support for a sec I got something to tell you ๐
Maybe I can just mute myself and sound on my stream, I don't think anybody watches properly at the moment anyway ๐ @gaunt light
๐
๐ haha You can mute on OBS ๐
And link me your twitch I'll give you a follow mylove
@tight harness come over here son ๐
โคด sorted in voice support ๐
is there a place where i can find all bot commands regarding loyalty points
is there a way to take or add points from someone in chat
so i'm incredibly new to using your service and I don't know what went wrong, but the chat widgit is not showing chat on my stream. I see chat in the editor, but not in OBS or the stream.... any advice?
@hollow rock You can try a couple of things like relogging into the site and also clicking on Part Channel then Join Channel on the dashboard page
ok, i'll give those a try. thank you. ^_^
No problem
so i tried both and it doesn't not seem to have fixed the problem...
i'm still not seening chat on my stream
Try readding the widget
ok. I hope it works. lol
doesn't seem to have worked...
the text from chat shows in the editor so it's registering somewhere, but it's not making that translation successfully to OBS and thus, my stream.
Working fine here ๐ค
Newly created Twitch chat widget in my Test overlay
Then you probably just need to refresh your overlay on OBS because what you see on the overlay manager and what you see on OBS are the same thing ๐
as i said, the text from chat shows up in the editor, and the overlay browser window, but for some reason it's not appearing in OBS
ok, i'll try that. thank you
Make sure to tick 'shutdown source when hidden' in the properties of the overlay, otherwise you're just hiding it and showing it without refreshing it
I did watch the nice video tutorial you have up on setting up an overlay and made sure to do that when I made it
but even after retarting OBS, and refreshing, and double checking everything I'm still not seeing chat on my stream.. T_T I'm hopeless.... lol
I'll DM you some instructions to give me dashboard access then I can try it on my end if that's okay
sure, i'd love to get this working. lol
Regarding raffles, I have a questions about multiraffles. If I start one I am assuming there are multiple winners?
Figured out Atrixia's issue (resolution)
@fierce sun Yes, you've got 2 different kinds of raffles, multi-raffles with multiple winners and single raffles with 1 winner
mutliple as in how many though?
Yeh ok thanks ๐
No problem
need help with chat bot module, it doesnt show alerts
The chat alerts module?
All of the alerts aren't showing or just some of them?
all
The bot isn't responding to my command !ping so it's not doing any messages
idk if i messed it up
Check it's not muted by Join/Part Channel on the dashboard
okay ima check
Maybe you disabled the ping command ๐ค
Seems to be replying now at least
Lets test a follow alert
Worked fine
Think it was muted
thank you
No problem
how do i link my streamlabs with my streamelements?
You don't
They're 2 completely separate services
You can import your things from SL to SE, if that's what you meant
oo so u you cant import their alerts?
You can import, you can't link
https://chrome.google.com/webstore/detail/streamlabs-export-to-stre/ieknafncicchjncjiegckipdjnakialh
@fast topaz Remember what you asked earlier? 
Tis question is to any of te devs or mods from Streamelemnts. I got tis alert package from NerdorDie that i really like allot and don't want to lose when changing fully to streamelemnts.
It uses custom CSS code ence why i am asking it here
๐ new xmas stuff looks great @ripe herald
@dull magnet Sadly StreamElements doesn't have custom css currently. I have no idea if it's planned for the future but i would keep track of when it is coming out by following the StreamElements twitter acount https://twitter.com/StreamElements
http://StreamElements.com All in one Streamer Tools for community and revenue growth
1615
3782
@dull magnet it is possible to run everything you want locally on your rig right now. If you need something that we currently do not support, like custom CSS.
thtas why i am asking it here for staff if they can maybe send one in on my account since the super themes run css so its possible
Nothing runs on custom css
Unsure if that's possible, but i doubt they could do that
or css for that matter at the moment
Is there a way to have a chat command trigger a notification? I'd really like to do a !ded command that also triggers a clip of music (in my case hello darkness my old friend lol)
Have no idea if thats a thing thats possible or not tho
OBS supports CSS in the browser source settings. so it is possible to run it locally
A animated alert tat as a text trigger is through css other ways its impossible to run at all
If any word missed a H sorry keyboard half borked
@dull magnet take a look at the "browser source" in your OBS (or Xsplit if you use that). you can also make a website running on your main or second PC and grab it from there. we cant offer you that, but a local setup will work.
@random river u could have it trigger a redeem item
which would then have a gif/ sound ๐
Oooh. Nice, thanks :D
Okay so if i shoudl run it through a local machine how am i going to do that without a API key to use can't find it anywhhere so how am i supposed to track any info :/
@dull magnet it depends, if you need to pull something from an API (our API or Twitch etc.) - it is possible. You can run a local website, pull all the infos from an open API online and then import that as a browser source into your streaming software.
will there be a holiday widget like their was for halloween??
@strong dock definetly. themes are already up, widgets are in the making
yep already looking at the themes but u know me... i gotta make it my own. 
yeah you can grab parts from the theme if you like em ๐
holiday widget?
yep. i usually mix things from active/static. but a few little things like in the halloween one would be great
@dry hare not yet, but themes are out, go check em out 
what does the widget do?
it has multiple animated and static images built into it
@dry hare widgets are alerts or something like a hypecup, stuff that you add to the overlay.
ohhhh gotcha. I'm barely understanding enough about adding the overlays. I'm not even close to adding tipping/donations yet
@dry hare if you need help with that, poke us. overlays are not hard, you just have to work your way through our editor 
I love the overlays. I'm using a variety of them based on the game I'm playing
yep just gonna have to wait until to see whats available via widget. all the animated ones. loving it though! โ ๐
Does anyone know how to update your username on https://stats.streamelements.com/c/cirno_tv ?
@main furnace have you tried logging out and back in?
it's based on your twitch username, so unless you change your name on twitch, it will remain the same
oooh
for an event list.... the most recent... can i not make the secondar text superscript?
I don't see any settings that would allow this. You could set the text size to very small ๐
no i want the opposite
then very big LUL
https://stats.streamelements.com/c/TMAsteria why is it still the link of my old twitch name, not the new one?
@lament blade scroll up
its raises and to the top right of the event type. just makes it diffuclt to line them up. no worries
i gave up LUL
@random river i'm not part of the support team but one way i can think of doing this is adding the sound to your stream store, with a price that normally viewers couldn't pay. Let's say 10k points. You can give yourself 50k points from time to time to trigger it yourself and the command would be !redeem ded
Does anyone know how to set up notifications and overlays on mobile?
also you need to add the sound module to your OBS stream elements source. I know this doesnt sound like the best solution but it IS right there right now if you wish to try
@lofty merlin if you are on android, you can use bitstream, if you are on ios you can use the pro version of IRL.tv
Thanks!
A StreamElements mobile streaming app is in development and there will be tutorials for it once released
Oh okay, thank you @clever mango
So for some reason on streamelements and streamlabs I can't see my twitch prime subscribers, anyone know why?
@terse nebula Do you know if they disabled the auto-share option?
No I am not sure, should I tell them to enable it?
Yes, our system only detects when a sub is shared
Okay thank you so much
No problem
Can I be a #291219887274328064 now?
I see you're using our bot and tipping page, what about our overlay manager? @dry hare
Heck yeah
@dry hare Sweet, you're in ๐
I even use it on my Extra Life guild stream ๐
Excellent!
Hello, New streamer here & have a question about the Super Themes. How do I setup the Alerts to link with paypal & such?
Once you have a paypal account you'll add the email associated with it to the Tipping settings page https://streamelements.com/dashboard/tipping
The super themes have an alertbox already set up to work when you receive tips to that paypal
You can customize the superthemes including the alertbox from the My Overlays page
The alertbox widget is just one part within the overlay
Sweet thanks! I got confused about the " Open My Page " on the site. I thought that would take me back to the StreamElements dashboard but it is really my donation page
Yep, that's the page that you link in your twitch panels below the stream
Question about Kappagen widget on the overlay: Is there a way to turn sound off? I'm getting the TTS notifications and it's making an echo. ๐ค
Is there a way you can get a pop out Recent Events?
@dark fractal Right side of the activity feed
@vivid zenith the kappagen widget doesn't make any sound
@clever mango I'm not sure why there's an echo. ๐ Do you know of any other causes?
The checkbox at the bottom is not checked for every overlay that is in OBS
that means overlays are running and playing sound in the background
so I need to make sure it's not checkmarked? yes?
ah gotcha. thank you ๐
you're welcome
is there a way to do a giveaway without using loyalty points?
more like people join a giveaway with a command you set like a password and they are entered for a chance
not a huge fan of loyalty points
You can create a giveaway where tickets cost 0 points with a maximum of 1 ticket
also do you guys or will you ever have an app? I have issues with the site taking forever to load until I minimize other things.
dont have any issues with anything else
Hello, sorry to ask here, but I have a problem, IS There any way, to unauthorise Streamelements from my channel, I have unauthorized it from steam connexion panel but it keeps sending me a report every stream, I'm little tired. Nothing against you guys, may be I should have returned using it later, but with this forcing me.... So please can you tell me how to stop STREAMELEMENTS from getting my stream data or should I contact Twitch support. Thanks for helping
Optimizing the site is a priority right now for the dev team. Ground Control is the desktop app. You can download it from the the activity feed page
Hey @lament blade Once you have disconnected StreamElements from your Twitch setting, we do not collect any personal information. We actually can't. Any and all information collected is public. If you'd like to stop receiving the emails, there is a button at the bottom of the email that says "unsubscribe".
@stuck hamlet sorry, but even disconnected from my twitch poanel it keeps sending repport email :/ I have connected tonight and disconnected thinking it was a bug, but keeps sending report.
If you'd like to stop receiving the emails, there is a button at the bottom of the email that says "unsubscribe".
I know you two are busy, but if I wanted to change the entry word for the give away should I just change the !enter command?
Sure, you can do that.
alright
@stuck hamlet OK thank you I'll try that. thanks again for helping
Thank you for the desktop app, didnt know it existed
Hey all,,,i use the song request option in my streams but the volume is too loud for me but the stream volume i need to turn up to desktop level for the viewers ,,,so my question is how can i downscale the volume for me butr still keep it maxed for viewers ?
Audio routers or simply bump it up on OBS.
think i found a way ๐

what?
onslaught maybe u can help me with something else last night my bot wasnt activating its timers and they were enabled and re enabled is there something i can check when it doesnt activate ?
does your chat moves faster than 5 lines per 5 minutes
Okay well, it only calculates the last 5 minutes of lines before the command is suppose to trigger
so what do u suggest i set it too ?
Mmmm, not sure if it will still check for at least 1 or not
it's either none or at least 1
No problem
Hi, my follower goal is giving me wrong information. I have 92 followers right now.
In the 'data' tap it also says I have 92 followers but still the follower goal is wrong. Any way to correct this?
@limber thistle go here - https://streamelements.com/dashboard/session
Ah alright I see. Thanks!
np
Also, this would probbly mean I have 2 unfollows right? That's why it's giving that information?
could be, yeah
Alrighty thanks for helping.
the contest function how does it rly work? do they jsut type !bet and then the chosen word and then the points fex !bet win 5 or???
Exactly, then the streamer chooses the winning option on the site at the end
coco
Anyone know how to make an autobot anouncement when favorite viewers join the stream? Can that be done in streamelements?
no, thats not possible, you can suggest it in #๐ญ๏ธฑfeedback-and-ideas
I'm editing Overlays now for OBS, is there any way to have it there "better looking listed"?
beside doing this
Nope
It looks good to me
Colours would be to great haha
My opinion of how to make it look better is using Dark mode 
why is this duobled?????
Because you created it twice? 
nooooo
I just did it and it didn't double, so yes 
the other one is also not doubled
how do i know now which overlay i've copied in OBS xDD
You need to check the link for each one
I recently got affiliate, and streamelements isnt showing any recent sub info. Is there something I need to do?
Yes, you need to log out of the website and log back in
Reauthorising yourself basically ๐
I see, thank you so much ๐
No problem
I can now see the subs and cheer section but subs is still 0
Is this for a widget?
Just on the dashboard for streamelements
I wanted to replay a sub when I go online later
But its not here
It's worth noting that it won't register subs from before you relogged in your recent activity because until the relog it didn't know you were an affiliate and therefore wasn't looking for those events
You won't see it in the activity feed for this month but when she resubs you will and any subs from now you will




