#helpdesk-twitch

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tight harness
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!command add <command name> ${redeem <item name>}

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It's not a command option, it's the command response/message

harsh wyvern
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gotchya

tight harness
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๐Ÿ˜ƒ

harsh wyvern
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#lifesaver

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โค

tight harness
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โค

harsh wyvern
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man you should do some live streams where you just show writing various cool commands from teh chat window. i know a ton of people that would tune in to learn

tight harness
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I made the knowledge base recently ๐Ÿ˜„

harsh wyvern
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GASP how does one find this?

tight harness
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We could always add some more complex stuff to it

harsh wyvern
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i will be peeping that. thanks man

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oh one last thing, is their a varible i can put in a command that will print out the last follower, or last sub?

tight harness
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I don't see one, nor do I see a variable for it ๐Ÿค” don't see why it wouldn't be possible though

harsh wyvern
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yeah like a ${lastfollower}

tight harness
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Yeah, would be nice ๐Ÿ˜ƒ

harsh wyvern
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oh man already blowing chats mind with the command edits to get rid of the redeem

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โค

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game changer

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lol

tight harness
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๐Ÿ˜„

harsh wyvern
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EXACTLY

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gif's are poping up in stream allover now. ๐Ÿ˜ƒ

glossy solar
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Is there any spotify integration with themes? I don't think there is but I thought I'd ask just to be sure. ๐Ÿ˜›

clever mango
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SE applied and is waiting for spotify's approval (they're stubborn)

glossy solar
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Gotcha, well I hope they approve, that would be legit af.

clever mango
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We hope so as well

glossy solar
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Is there anything we as users can do to speed up any processes or is it solely a waiting game?

tight harness
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Tweet them seanK nah, not sure really

glossy solar
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lol, alrighty

clever mango
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@glossy solar there is a twitch panel extension available that will display your current song in spotify. That might help while we wait.

glossy solar
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Aye, thank you!

strong dock
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anyone issues with sounds?

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just uploaded a few and they worked. came back a bit later and not working now

clever mango
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worked/not working where?

strong dock
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via overlay editor

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both in the upload screen or the test

clever mango
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are they sfx?

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or alert sounds

strong dock
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.mp3 in sounds

clever mango
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not sure what would cause that

deft compass
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question.. why was my friends song que playing through my steam elements launcher on my desktop?

clever mango
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requested songs?

deft compass
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yes from his twitch chat

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but I didn't request them

clever mango
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did you add their JWT token to your ground control?

deft compass
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no as far as I know the only one I have is mine

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ohhh nevermind! I figured it out... ignore me

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turns out it was my song que... but it was almost timed perfectly with his for a few songs.. random but awesome

clever mango
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glad you got it figured out

deft compass
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welp.. I'll just show myself out now.. lolz

strong dock
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so confused

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@clever mango they work on the pc i uploaded from. but like 2 dont work on a different one

clever mango
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do they play on the one you uploaded from?

strong dock
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yes

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i wish the editor would show which sound it currently applied... dear lord

clever mango
strong dock
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pretty sure i posted that long ago

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lol

clever mango
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if there isn't an Editor v2 Ideas Compilation yet you can start one

strong dock
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ya mine would of been pre v2

clever mango
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Actually I'll start it and you can comment on it

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we haven't gotten to v2 yet

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Overlay Editor v2

strong dock
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ya im saying i thought i had put that on the ideas board like september before v2 was even a thing. but maybe not.

lavish moth
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Hello I have changed the size of an overlay from 1080 to 720 and It lost part of the overlay of a supertheme, can you help me?

tight harness
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Yes, the super theme should be 1080p, not 720

lavish moth
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Ok, thank you

tight harness
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Keep it 1080p on the site, make it 1920 x 1080 in OBS, then drag it inwards to shrink it down after doing that if you want

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@lavish moth That will fix the issue ๐Ÿ˜ƒ

lavish moth
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Thats will work in Xsplit? Ill try

tight harness
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Should do, can't see that you wouldn't be able to do the same thing in xsplit ๐Ÿ˜„

clever mango
lavish moth
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Thanks for the video @clever mango but thats work for super theme overlay?

clever mango
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yep, themes and custom are all the same process

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did you change the resolution on the site?

lavish moth
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Ill check

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I have try with 720p resolution and 1080... trying to stream at 720p

clever mango
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it needs to remain at 1080p

strong dock
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silly question.... how can i adjust the stream elements editor to fit the window i have open?

clever mango
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you change it as shown in the video

strong dock
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besides going full screen horizontal. trying to do it on a veritical monitor... hidRip

lavish moth
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Ok, I will check ritght now Terra

strong dock
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guess i need to just mouse wheel zoom out

clever mango
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I don't have a vertical monitor so I'm not sure @strong dock

tight harness
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I have a potrait monitor

strong dock
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it worked when i just zoomout

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but now all my browsers will be set at 50%

tight harness
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There's a button for zooming out within the editor

strong dock
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duh

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i always forget about that

tight harness
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๐Ÿ˜„

strong dock
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do u run dual pcs? @tight harness

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i uploaded sounds with one pc

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and the other pc wasnt letting me play a couple of the sounds on the other one via editor

tight harness
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Nah, 1 PC

clever mango
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is everything the same on the two? OS, browser, extensions etc.

strong dock
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ya best of my knowledge

clever mango
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I'm stumped ยฏ_(ใƒ„)_/ยฏ

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@lavish moth how's it going?

deft compass
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hi there.. back again... I just set up the blue flare overlay in my obs and everything is working but my links (youtube, twitter, etc) and my tipper information is showing no data

slim cairn
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Did you recently switch to Stream Elements?

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If so, make sure you imported your data to Stream Elements

deft compass
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thought I did but I'll do it again

slim cairn
deft compass
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yes but all my tips are doubled up

slim cairn
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Interesting..

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Are they tips via Stream Elements?

deft compass
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no... I just switched from StreamLabs to Elements

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if that's why then thats fine lol Just a learning process.. I am not good with comptuers at all

slim cairn
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You must've synced up twice, you'll probably have to remove the doubles manually

tight harness
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If they're doubled up you imported twice

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Yep

deft compass
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ahh rip me... soo many to remove...

slim cairn
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Also for the youtube and facebook links, you'll have to edit those manually

deft compass
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oh I thought it linked through my profile.. ok thank you!

slim cairn
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When you link it through your profile, it only shows on your profile page.

deft compass
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I understand now.. thank you

slim cairn
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No problem.

strong dock
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goal bars

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can i make them go right to left instead of left to right?

tight harness
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Sure if you don't mind the text being upside-down seanK

strong dock
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no need the test

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text

stuck hamlet
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flip it in OBS

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ez

strong dock
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but its part of one scene with XX number of elements...

tight harness
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Will need an overlay just for the goal in that case, but yeah that was my thinking

strong dock
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right

stuck hamlet
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No way to do it with us

strong dock
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hidRIp

stuck hamlet
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you can copy the widget to a new overlay

strong dock
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right but trying to reduce number of sources... not add more. oh well was a thought

lament blade
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stream elment and anktbot is a thing now?

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when will u get mc verison?

slim cairn
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mc version?

misty wagon
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Yes, did u not get the wedding invitation? TriHard

lament blade
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macbook

tight harness
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StreamElements and Ankhbot? ๐Ÿค”

misty wagon
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I think you mean Streamlabs and Ankhbot got wed

slim cairn
lament blade
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ya Latte

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will u be making macbook verison?

slim cairn
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For ground control?

clever mango
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streamlabs =/ streamelements

misty wagon
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so many people typing ๐Ÿ˜›

lament blade
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i know terra

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now ur witth ankt u making one bot?

misty wagon
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Terra go for it

clever mango
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streamlabs partnered with ankhbot

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not us

lament blade
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ahh tthis is confusing

slim cairn
lament blade
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my heart broken ankt need macbook verison

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macbook sucks lol

clever mango
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tweet at streamlabs and wait a few days for a reply 4HEad

misty wagon
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You are very confusing FeelsGoldMan

lament blade
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lattt No

misty wagon
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So @lament blade this is a small quality assurance test. Would you say the response you got was:
1 - clear
2-I have more questions
3- I am lost

slim cairn
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4- I'm as confused as megaline

thin pine
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how does the bot work?

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im just watching a stream and it was showing stream bot. and saying following

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wondered how it works

slim cairn
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Like the technical stuff @thin pine ?

thin pine
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sure

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wondering how to use it

slim cairn
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ah

thin pine
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2 its best abiltiy if poss

slim cairn
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  1. Super themes
  2. Chat bot
thin pine
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i dont want it to spam chat, yet i want it there everynow and then

slim cairn
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Super themes are pre-made animated overlays you can add to your stream

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and Stream Elements also has a chat bot you can add, you can make custom commands, give points your viewers can redeem for prizes, and it can even moderate your channel

thin pine
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cool

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next question how to you invite it to so the stream

slim cairn
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Was it announcing followers?

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If so, it's already in your stream

thin pine
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nope not my stream someone elses

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wondering how it was doing it

slim cairn
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ah

thin pine
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ok

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do i have to do anythink else?

slim cairn
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Just mess around with the site and if you need help ask us ๐Ÿ˜„

misty wagon
thin pine
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cool thanks

hidden timber
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Hey there, is anyone available to helpout setting up Text to Speech on alerts? Thanks

stuck hamlet
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Hey Boo! ๐Ÿ˜„

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How are you doing man. Long time no see ๐Ÿ‘€

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What do you need help with? ๐Ÿ˜ƒ @hidden timber

hidden timber
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OMG onslaught~ ๐Ÿ˜„

stuck hamlet
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Small world ๐Ÿ˜‰

young lake
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๐Ÿ˜ฎ does anyone know where the themes tab is when you make an overlay?

stuck hamlet
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You pick a theme, and then it creates overlays for you

young lake
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i mean

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hold on

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i mean theres no tab

stuck hamlet
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Yea, you have to pick a theme, and it will make overlays for you with the assets in them.

young lake
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ahh tyty!

stuck hamlet
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did you figure it out @hidden timber

hidden timber
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@stuck hamlet No I did not!

stuck hamlet
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Alright, well you got your overlays set up already, right?

hidden timber
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yup - set to perfection ๐Ÿ˜›

stuck hamlet
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It's called TTS settings in the alert box when editing an alert

cloud plinth
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Im trying to kill all processes that I dont use to save CPU and I see one called cef-bootstrap. Does cef-bootstrap have anything to do with StreamElements?

stuck hamlet
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CEF bootstrap is BrowserSources

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so yes

cloud plinth
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Oh okay thank you

analog cairn
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yo can anyone help me ?

stuck hamlet
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whats up?

analog cairn
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just wondering if any one else also having isseus whit the webstie

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beign so slow

stuck hamlet
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Try disabling hardware accelaration in the chrome settings ๐Ÿ˜ƒ

analog cairn
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where can i vind that o.0

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got it

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xD

stuck hamlet
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is it working better now? ๐Ÿ˜ƒ @analog cairn

forest ocean
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G'morning!
Is there a way to copy alerts from one overlay and move them to another?

stuck hamlet
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Yup, you should be able to just hit the duplicate button on your overlay and copy it to the other overlay

forest ocean
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oh, just found it! ty!!

stuck hamlet
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np ๐Ÿ˜ƒ

versed merlin
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anyone else having a problem with alerts not showing up on stream?

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nvm i had to recopy my code

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thanks

dusky spoke
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Running Nightbot and Stream Elements. Have all SE Bot Filters off, but chatters are getting timed out by Stream Elements for posting links. Even after added to regulars list. Anyone else have that problem?

frigid bluff
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Hey guys, is there anyone to make it so the bot displays more than 5 when you do !top online or anyway to make it so it doesn't include bots?

tight harness
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@dusky spoke are you sure it's the SE bot timing them out? Because if the Spam Filters are off it'll leave people alone

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@frigid bluff Try putting a number after top when you do the command, just a suggestion, no way to exclude bots yet but we're aware people want it

frigid bluff
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Nope that doesn't work! Also, what is the "All-time" leaderboard? How can people have more points currently than all-time?

tight harness
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Current can change from using the mini-games etc whereas all-time only goes up and only from viewing, no bonus points or spending points from that

frigid bluff
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Okay thank you.. Is there any hope for them to add a Time online leaderboard to the extension?

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Also how about a "Session leaderboard or at least a !top session command

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so you can see who earned the most points in a session

tight harness
azure moat
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I have a new ovlay off the themes and when in obs it has new follower that should update, Do i need to do anything to make it work or will it just update when someone follows me( same for chat )

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<@&382267076632379392>

tight harness
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It'll just update from when somebody follows you, may take some minutes because we pull the data from Twitch for followers every few minutes, but it's all automatic ๐Ÿ˜ƒ

azure moat
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okay thanks

tight harness
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I think it's around every 4 minutes ๐Ÿค”

azure moat
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okay

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thank you

tight harness
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No problem ๐Ÿ˜ƒ

deft thunder
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Hey, is there any other way to start donations on twitch without a PayPal with streamelements?

tight harness
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We are looking at other payment services and are currently in talks with them

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What did you have in mind?

deft thunder
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Dunno, I just don't have PayPal, can you name some?

tight harness
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Name some other payment services? ๐Ÿ˜› I don't believe the payment services we're in talks with have been publicly disclosed yet

mortal zinc
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80M you can connect your card in the paypal site

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MasterCard, Visa and other

tight harness
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I don't think they have a PayPal account in general

deft thunder
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I haven't got any of that :/

tight harness
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And i'm guessing there's a reason you can't make one

deft thunder
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I'm not 18 yeah

mortal zinc
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Ah...

tight harness
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Yeah, I get that ๐Ÿ˜ƒ

mortal zinc
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You need to wait so...

tight harness
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I'm 25 so no problems here ๐Ÿ˜›

mortal zinc
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Or one of your parents can get one for you

deft thunder
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Dang

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Thanks anyways tho

tight harness
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No problem ๐Ÿ‘

mortal zinc
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No Problem ^^

gaunt light
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Crucial ( or how ever it spells ) question for you my dea support GODS :
is there a feature for top donation Hall of Fame in extensions ?

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dear*

tight harness
azure moat
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How to people use my stream store?

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someone really wants me to slap myself

tight harness
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The default way to do it is !redeem <item name>

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Or just type !items and it'll list the items and give the link to the public store page

azure moat
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okay

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thanks

tight harness
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No problem ๐Ÿ˜ƒ

gaunt light
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i want a different extension for it

tight harness
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Why? ๐Ÿ˜›

lament blade
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Small question for the musics thing do I need to go on the site and press play or it will start automatically on overlay load?

tight harness
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You need to have the song request page or Ground Control open, you need to use this to play the music, the overlay is completely separate to the song request feature ๐Ÿ˜ƒ

lament blade
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The ground control? Is there a desktop app? For streamelement

tight harness
lament blade
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Ok thanks iโ€™ll check it out

tight harness
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No problem

lament blade
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Great thanks and have a great day ๐Ÿ˜Š

tight harness
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You too! ๐Ÿ˜ƒ

lament blade
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Btw the playback playlist is that normal that the title donโ€™t show up on the overlay addon

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I build a copyright free one but they still show no music playing

tight harness
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Yes that's normal, it requires us to make API calls to youtube and currently we have a limit on this which restricts us from making too many calls

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But when we release youtube gaming support this limit should be raised significantly ๐Ÿ˜ƒ

lament blade
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Great ๐Ÿ˜ƒ

lament blade
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is the "sub only" option on the store bugged?

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none of my subs can reedeem anything there that is sub only

tight harness
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What they need to do is log out of the website and log back in ๐Ÿ˜ƒ

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Basically their current Twitch authorisation isn't showing them as a sub, by relogging in and reauthorising it'll pick up that they're a sub ๐Ÿ‘

lament blade
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okay thanks ill tell them to try it T-T

tight harness
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Thanks ๐Ÿ˜ƒ

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And no problem

lament blade
tight harness
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Alright, they can try logging out, doing Ctrl + Shift + R, then logging back in, that'll refresh the cache

lament blade
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it shows that it's sub only

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but my subs cant buy D:

tight harness
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Alright, thanks for the report, we'll look into it ๐Ÿ˜ƒ

lament blade
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ok ;.;

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also one of my subs even tried to do "different browser (firefox instead of chrome) and private mode" and still nothing ;.;

tight harness
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Our site is designed to work best with Chrome, using other browsers like Firefox generally causes visual problems and upload problems from experience

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Have they tried using Chrome's incognito mode?

lament blade
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yep they tried everything

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dont know about incognito

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let me check with them

tight harness
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@lament blade I've been informed of something we can try, you can use !level <username> 300

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And then !level <username> reset if you want to put it back at any time

lament blade
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incognito didn't work, trying the levels now

tight harness
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Thanks, i'll let them know that didn't do it

tight harness
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@lament blade Could you try the level as 250 instead of 300? ๐Ÿ˜„

lament blade
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sure thing

tight harness
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300 is actually regular whereas 250 is sub

lament blade
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T-T are other people able to use this feature?

tight harness
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Normally the relogging would fix it ๐Ÿค” the first suggestion

lament blade
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and he is level 250 T-T

tight harness
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@lament blade It's being looked into now ๐Ÿ˜ƒ

lament blade
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Thank you

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Is there a video about those levels

clever mango
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I'll make one pepeA

lament blade
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So not yet :x hard to learn it? ๐Ÿค”

tight harness
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100 - Viewers, 250 - Sub, 300 - Regular, 500 - Mod, 1000 - Super Mod, 1500 - Broadcaster

clever mango
tight harness
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Although we personally think 250 should be Regular and 300 should be Sub because somebody can be a Regular without being a Sub

clever mango
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2000 - God

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โคด

lament blade
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Regular equals active viewer?

clever mango
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@tight harness you mean be a regular without being a sub

tight harness
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Same thing seanK

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Yes LUL

clever mango
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sub should have higher perm. IMO

lament blade
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And I thought you level up by watching XD kinda similar to the points xd

tight harness
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Fixed 4Head

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2000 is things like Bot Admins, Devs, that kind of thing, most people won't even see that

silk patrol
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@clever mango I disagree with that, anybody can be a sub as long as they have cash, you can't forbid them from being a sub. You get to define who's a regular, so it should be above IMO

clever mango
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yes but if I want to reward viewers who come around a lot with song request priviledges I have to set them to regular and then they have more permissions than my subscribers

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that doesn't make sense to me

tight harness
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Me neither

clever mango
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regulars are loyal/trusted viewers

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subscribers should have all the benefits of a "loyal/trusted viewer"

novel wolf
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Any idea how to fix my subscriber count? I tried to emulate a sub to show someone, now it just shows 1 sub... sigh

clever mango
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are you using the "total subscriber" widget?

novel wolf
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yeah

clever mango
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Activity Feed > Reset Session

novel wolf
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it was showing 28, i emulated and now it shows 1

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k, i'll try that

clever mango
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oh wait

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that emulation just does a test but it doesn't actually affect your widgets

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refresh and it's back to before

novel wolf
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it did :F

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There we og

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go*

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now its showing the right amount

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Thanks ๐Ÿ˜ƒ

clever mango
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no problem

exotic brook
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At twitch chat, can I also have a social media note, e.g., every 5 mins the bot will say, please follow me at twitter.com/myname

And then another 5 minutes on another social link? monkaS

tight harness
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Have you checked Timers?

exotic brook
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Ahh not yet

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Is it for bot? I'm not at my PC desk yet, gonna check it out tomorrow thanks!!!

clever mango
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yes, the chatbot can post timers

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From the dashboard, timers is at the bottom of the left panel

exotic brook
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I see, thanks again ๐Ÿ˜๐Ÿ˜๐Ÿ˜ this is amazing

clever mango
tight harness
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No problem ๐Ÿ˜„

deft thunder
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I've activated and modded the streamelements bot, what commands can I use on it?

deft thunder
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Thanks

tight harness
still panther
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Hello

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someone can help me now?

silk patrol
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if someone subs, i doesnt always mean that he can be trusted. rich trolls are a thing ๐Ÿ˜ƒ

tight harness
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What's up? @still panther

still panther
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@tight harness Hello

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@tight harness i have a question, why the songs of the backup playlist names dont show in my overlay

silk patrol
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@still panther this is due to youtube API limitations, nothing we can do about that

still panther
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just show something when i put some song in songrequest

tight harness
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โคด

still panther
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ok

tight harness
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We will be adding youtube gaming support at some point, that should raise our API call limit with them

still panther
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i aprecciate the help @tight harness and @silk patrol

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the StreamElements its so simple to edit and customize

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im loving it

tight harness
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Glad you're enjoying it ๐Ÿ˜ƒ

clever mango
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@silk patrol Sure, but rich trolls can be banned and there are aren't many of them compared to trolls that won't pay

tight harness
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Many more exciting features to come!

clever mango
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plus, you've just made money that can't be taken back to attempt one troll

silk patrol
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true, but it's also unfair for regulars that are here since day one but don't have enough money to sub, against new ones that have money to sub.

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loyalty > supporting with money, but that's just me

still panther
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one more thing

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its possible to put a playlist in the songrequest?

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or i have to put one by one?

silk patrol
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@still panther you have to add songs one by one. but you can use a backup playlist in the song request settings that will be played once the queue is empty

still panther
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@silk patrol ok thanks again man

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best support ever FeelsChristmasMan

silk patrol
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โค

maiden grotto
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hey guys! i've been having a problem with the stream overlays not loading

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it started this morning but i noticed for example that animated overlays are not looping the video on the background

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and the ones that are not animated are straight not showing up on my obs

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so it must be on my end

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refreshing the cache of the scene or turning visibility on and off its not working

stuck hamlet
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Hmm, sounds like an ISP issue to me ๐Ÿค”

maiden grotto
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i'm streaming right now

stuck hamlet
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Exit OBS and unplug your router for a minute

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Oh

maiden grotto
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yeah i guess the main issue is the video on the background not looping

#

any idea ): how to make the background video loop again

#

checking the overlay on the streamelements page and updating also wont solve it

copper sapphire
#

so im adding a sound to a new alert but for some reason its not wanting to add it and its a ogg

tight harness
#

Did you add it to all of the variations in the variation settings?

copper sapphire
#

im adding a new variation

tight harness
#

If you leave any of the variations with the old alert image/sound it'll still exist

#

So you need to remember to either edit or delete the variations in Variation Settings too

copper sapphire
#

i did all that but when i upload it shows in the red what i can only upload for sound

pine hemlock
#

Let me test sec

#

It lets me upload an .ogg, is the file too big?

#

Are you on chrome?

copper sapphire
#

fire fox

#

its only 347kb

pine hemlock
#

Try chrome

#

The uploader doesnt like firefox/other browsers for some reason

#

@copper sapphire

north junco
#

is there a site to learn doing some basic cmds?

tight harness
north junco
#

cool, I'll check it out

#

thx

pine hemlock
#

If you have any questions feel free to ask

lament blade
#

where do you get this access codes from?

#

like the viewers to redeem

pine hemlock
#

Access codes are just a list you provide

lament blade
#

ye where can viewers get it, i know i can add them "Add a list of access codes (separated by new line)"

copper sapphire
#

it worked

pine hemlock
#

When they redeem the store item i believe they are given a code from the list. once one is given it wont be given again

#

Its supposed to be like if you have a bunch of game keys, you can have a store item and viewers can redeem it and get a game key or something

lament blade
#

oh i thought it's like you can redeem the item when you have the code MEGALUL

pine hemlock
#

no no

lament blade
#

would it be a possible idea? hahaha

tight harness
#

Explain the benefits?

lament blade
#

รถhm

#

I don't see any haHAA

#

that's why I was so confused about this codes

azure horizon
#

What is the max gif size that can be used? I am having trouble with setting up a gif on sub alert, it keeping playing the defult even though I've changed it and it isn't registering I've told it to change the text and image format

north junco
#

I'm trying to make a command, if I need it to pick up a username typed in chat, do I use the user.name var?

clever mango
#

@azure horizon check your variation settings

#

@north junco provide an example or what you want and I can help ๐Ÿ˜ƒ

azure horizon
#

Nope, the issue is occuring on the main sub info, I haven't even gone into variation settings yet

clever mango
#

There are variations by default

azure horizon
#

my followers one is working fine but not sub

#

I did uncheck the box and still not pulling correctly

#

oh wait

#

i think I found the issue

#

thank you

pine hemlock
#

๐Ÿ‘Œ

azure horizon
#

โค

north junco
#

@clever mango like I was thinking of making a command where people can give beers to eachother !beer name
so I tried
!beer ${user} gives a beer to ${user.name}

clever mango
#

$(sender) gives a beer to $(user)

north junco
#

ok Im noob ๐Ÿ˜› thx, missing some variables

clever mango
#

no problem pepeK

next steeple
#

Question... how to put music playlist in ground control? i forgot and dont remember

clever mango
#

it needs to be added from the songrequest settings page on the site

#

then open ground control

next steeple
#

Right i looked at that tab and i cant seem to find the playlist url drop[

#

nvm... its only letting me play one song from the play list not the whole list

#

Ill figure it out

neon hemlock
#

hey

#

is it possible to change the way streamelements replies to people?

#

I want to change it to whisper people instead of replying into the chat

#

to avoid spam

tight harness
#

Yes, in the advanced settings of the commands

neon hemlock
#

where is the option or what should I change? im in the advanced settings of the command

#

example: I want to change !points to be sent as whisper instead of a reply in the chat

#

I dont see where you can change the reply method

misty wagon
north junco
#

is adding command silently (out of chat) as a mod possible?

#

commands*

merry solar
#

How does one make a currancy?

tight harness
#

@north junco You can do that if you have dashboard access

#

@merry solar You mean change the name of the currency?

merry solar
#

@tight harness Yes

tight harness
merry solar
#

Thanks so much!!!

tight harness
#

No problem ๐Ÿ˜ƒ

autumn lily
#

Hi pls help me

tight harness
#

What's up?

autumn lily
#

For my twitch chat

#

I test write and i don't see this my information

tight harness
#

Did you wait the time?

autumn lily
#

Yeah

tight harness
#

And I have no issues

lament blade
tight harness
#

I think it's most likely your settings which are causing it

wide coral
#

Hey so i need a little help

tight harness
#

What's up?

wide coral
#

So i just got a new set of over lays and screens but when I try to upload them in the overlay editor nothing happens

slim cairn
#

Duplicating?

lament blade
#

Had that too Once

#

I refreshed, idk if shift ctrl r or only f5

pine hemlock
#

It duplicates in the editor

#

shouldnt in obs.

#

@slim cairn

#

@wide coral What browser?

wide coral
#

Microsoft edge Kappa

#

thats probably the problem

pine hemlock
#

Yeah use chrome

#

The uploader doesnt like other browsers it seems

#

Someone had an issue with firefox earlier too

wide coral
#

Ill give it a try I didnt even think about the browser

pine hemlock
#

:)

wide coral
#

well what do ya know. Thanks @pine hemlock

slim cairn
#

It worked after i put it in OBS

stark furnace
#

Is there a problem with GIVEAWAYS plz ? It seems to be allowing people to buy too many tickets

#

Max tickets was set to 1 but it allows ppl to type the comment more than once

#

Anyone home ?

#

Hello ?

tight harness
#

@stark furnace Hey Zoe, sorry about that just asking the person who was testing this recently

stark furnace
#

Ok thanks ๐Ÿ˜ƒ

tight harness
#

It seems that it was reported recently and it's being looked into by the developers seanLove sorry again for the wait

stark furnace
#

Ok - Is there maybe a workaround for it ?

tight harness
#

Doesn't seem so

stark furnace
#

We have another giveaway in a few mins :/

#

Ohhh ๐Ÿ˜ฆ ok then. Thanks anyway

woven hull
#

Howdy Support. Quick question. is there or will there ever be a way of getting Spotify music details to relay through S/E overlays?

tight harness
#

There will be, we just need them to accept our request for dev access ๐Ÿ˜ƒ

woven hull
#

Ah cool, So its just getting the ok from Spotify yeah? awesome.

tight harness
#

Yes correct

woven hull
#

And is there a time frame on that? or is it a case of "How long is a peice of String?" lol

tight harness
#

Pretty much ๐Ÿ˜„

#

It's a case of when they change their mind

#

Bugging them about it damages our chances

woven hull
#

Ah so they are being stubborn then? lol

pine hemlock
#

Its the same with youtube, they are picky with who is given api access

#

Its why we have a limit with youtube

woven hull
#

Ah. I have heard that youtube are picky on alot of things.

#

Well I hope Spotify decide to come to the party so to speak. Thats the only music one I use when streaming. So I shall keep fingers and toes crossed. ๐Ÿ˜ƒ

pine hemlock
#

If you're not already using it, try out the spotify extension on twitch

#

It displays your current song playing under your stream @woven hull

woven hull
#

Oh wow, will have a look at it, cheers. I didn't even know they had one.

#

now i just need to find where it is.

lament blade
#

@woven hull go to twitch dashboard, extensions, search Spotify

woven hull
#

Got it, cheers ๐Ÿ˜ƒ

#

Swet, Its set. I think, lol

#

sweet even

tight harness
woven hull
#

So will that just pop up a window when people view my stream yeah?

lament blade
#

It's as a panel on your stream, people can scroll down and see the current song you play (you gotta connect the extension to ur Spotify acc ofc)

woven hull
#

Ah cool. I have got it connected. So will see next stream. Awesome ๐Ÿ˜ƒ

unborn apex
#

Am I able to turn off the beeping sound when someone gives me a follow or whatever in the HypeCup? I can see how to change it and stuff, but nothing about volume

tight harness
#

@unborn apex The beep is coming from your alert box, not the hypecup

#

There are no sounds connected to the hypecup at all

unborn apex
#

I deleted the alert box ๐Ÿ˜ฎ

#

still has sound tho

tight harness
#

Do you have multiple browser sources for multiple overlays?

unborn apex
#

that might be it

#

most likely is

tight harness
#

Tick 'shutdown source when not visible' in the properties for each browser

#

๐Ÿ˜ƒ

unborn apex
#

i shall try that

#

thank you. like your animated picture btw

tight harness
#

No problem and thanks ๐Ÿ˜„

patent magnet
#

Does the paypal email address you use show up anywhere to the person tipping ?

stuck hamlet
#

It will show up in the tippers paypal transactions. there is no way of hiding this.

patent magnet
#

so i should make an account strictly with my handle then.. only paypal I have was with my personal accounts

pine hemlock
#

You can make your account business and it will show your "business name"

#

but thats paypals end not ours

patent magnet
#

I was just thinking about that. So it will just show a name not an email address. I was looking at the Upgrade to Business Account

pine hemlock
#

Yeah it shows the name you put as your business

patent magnet
#

ok thanks! ๐Ÿ‘

glossy jackal
#

hey guys ... can i make commands so bot whispers instead of spams chat?

tight harness
#

Yeah, you can set in a command's advanced settings how it says the message, you've got say, reply and whisper

glossy jackal
#

cool .. thnx

tight harness
#

No problem ๐Ÿ˜ƒ

frigid bluff
#

hey is there anyway I could create a command that added a set amount of points to a person.. for example could I type !subgift thenexxx the command would then add 300 points to "thenexxx"

pine hemlock
#

I dont think theres a way to implement points into a command, but you could just do !bonus thenexx 300 after they do it.

Alternatively you could add an alias to !addpoints called !subgift, and then it would look like !subgift thenexxx 300

#

(!bonus is an alias of !addpoints)

#

Under loyalty settings, theres a subscriber bonus but I believe that gives to the the receiever of the sub, not the gifter.

frigid bluff
#

Okay thank you, does putting a command inside a command work?

pine hemlock
#

Not at the moment sorry

lament blade
#

Where can I add filtered words to text to speech?

stuck hamlet
#

For tips, that would be in the tipping settings.

lament blade
#

thanks

#

where can I previews of the fonts?

stuck hamlet
lament blade
#

I changed the text color of the dono, now no sample text is showing up when I emulate a tip

heady rock
#

Hello, I just had a quick question. How do I copy and paste the same donation goal widget to my others overlays? Or does it sync all together if you get what I'm trying to say?

lament blade
#

fixed it

tight harness
#

@heady rock the data is linked, if you use the duplicate widget for the donation goal it'll be identical in design too

#

@lament blade What was it?

lament blade
#

I changed the line height to 1.5, but now the second row of text is far away from the first

glossy jackal
#

there should be option set default commands to whisper as well ... not to make then as custom ones ....

heady rock
#

Okay also, one last question. Do you guys know why when i test slerts they all playing at the same time instead of once?

pine hemlock
#

Do you have multiple scenes? @heady rock if so, they're playing in the background.

#

If you double click on the browser source, enable shutdown when not active

#

If you only have one overlay and you're testing it with obs open, you're hearing it on the site and on OBS

#

In that case, theres a mute button for the overlay editor in the top right

lament blade
#

The donation text isnt showing at all

#

The message that the donator adds, that I mean

#

so like

#

this is a thing

clever mango
#

because classic 4HEad

lament blade
#

ahh

#

oh wait im on classic

#

wtf *

#

opens studio

#

ah yes

tight harness
pine hemlock
#

@lament blade If text isnt showing, the margins are too small, or text is too big - or you have donation message setting off

glossy jackal
#

@tight harness is there option to set default command to whisper atm or i should disable it and make it as custom atm?

lament blade
#

Does changing padding change the margins?

pine hemlock
#

I dont believe theres a way to change defaults to whisper @glossy jackal

glossy jackal
#

mhmm weird because there are some command i cant recreate .. like followage etc

pine hemlock
#

Padding would move the text so I assume @lament blade

tight harness
#

@glossy jackal Just custom commands at the moment

glossy jackal
#

figured that out as well @tight harness

#

thats under dev as well to opt out default commands to whisper?

tight harness
#

Haven't heard anything about it

pine hemlock
#

Dont think anyone has requested it

glossy jackal
#

weird thing is made alias to change game and title with commands game and title but they dont seem to correspond .. on my own channel they worked great couple days ago

#

had to enable those on nightbot instead

clever mango
#

editing default commands is in the plans during the next 2 months

#

@glossy jackal screenshot your commands page

glossy jackal
#

cool information @clever mango

#

@clever mango just added alias named game to setgame default command

#

no SS needed

clever mango
#

do you see the aliases under !setgame and !settitle?

#

I just added and tested aliases for both and they worked

glossy jackal
#

weird for me ti does nothing

#

maybe temporary issue

#

tho weirdly !setgame doesnt work as well atm

clever mango
#

which channel is this?

glossy jackal
#

hrurmas

clever mango
#

on the dashboard

#

if that doesn't do it the next step is to have the streamer log out and back in on StreamElements to reconnect SE and twitch

lament blade
#

why doesnt my default playlist play when the requested song is done

#

it just says no song playing and the music stops

stuck hamlet
#

hahahah

lament blade
#

lol

tight harness
glossy jackal
#

weird even after parting and rejoining didnt work but started after x time

tight harness
#

Tried refreshing? @lament blade

lament blade
#

refreshing obs? or is there something i gotta refresh in stream elements

tight harness
#

OBS? WutFace

lament blade
#

LOL

#

i was like wtf i didnt see that option

tight harness
#

The music comes from the song request page or Ground Control, not OBS ๐Ÿ˜„

#

But what I was saying before comes into it then, it says no song when you have your backup playlist playing because of the youtube API limit we have 4Head

#

So if a requested song isn't playing, it'll say no song playing

lament blade
#

oh ok thanks

#

i gotcha

tight harness
#

But you should still hear it, so try restarting if it seems to not play automatically

bronze dirge
#

my only issue so far is having to set the overlays to shut down when they aren't visible. The load times on them are quite slow but if I leave them running, I get repeated notification sounds ๐Ÿ˜ฆ

#

Solution would be to take all the alerts out of my super theme and make a separate one, but I don't think I can grab the image the super theme uses

clever mango
#

@bronze dirge the solution is to use OBS studio mode to preload before transitioning or a longer transition ๐Ÿ˜ƒ

#

I'm creating a video tutorial for this that should be published sometime tomorrow but there are other tutorials for OBS studio mode on youtube

unkempt gate
#

hello, im using an overlay theme from streamelements. It's not picking up my latest subscriber on the sub panel. Any thoughts?

clever mango
#

When did this person subscribe? Did you receive an alert through streamelements when they did?

unkempt gate
#

subbed while i was offline

#

5min ago

clever mango
#

Are you seeing the sub in your activity feed?

unkempt gate
#

negative but i dont see an option on turning on subs for my activity feed

#

i just got affiliate today, could it not have updated?

clever mango
#

SE doesn't see you as affiliate yet. You need to log out and back in on streamelements after becoming an affiliate

unkempt gate
#

thanks!

clever mango
#

Unfortunately, that sub event has come and gone and can't show in the activity feed after the fact. BUT, you can go to https://streamelements.com/dashboard/session and type the name of the latest subscriber so it will populate in the widget.

#

you can then reset your session from the activity feed to refresh your totals

#

@unkempt gate

heady rock
#

So I wasn't aware that using animation overlays sky rockey's my cpu and turn my whole computer off when i start streaming. It's this natural?

slim cairn
#

I've never heard an animated overlay turn someone's pc off, weird. But yes, it is natural for it to up your CPU usage.

#

@heady rock

clever mango
#

@heady rock How many overlays have you added to OBS?

heady rock
#

Four, Starting,In-game-BRB- and Ending. But as soon as I started up my stream the second time not even 10 seconds it turns down and I see it take most of my cpu coming from the overlay for my computer to shutdown.

#

I guess ill just have to use one.

clever mango
#

This is most likely a settings issue. Just a second.

bronze dirge
#

I was trying to use most of the overlays on one scene because there wasn't a ton of reason to change the scene @clever mango

#

But if I have to use multiple scenes then ok oh well

clever mango
#

Having multiple scenes is best

#

Follow these steps. The most important part is โ˜‘ Shut down source when not visible

#

This must be done for all overlays

#

Let me know if this helps. If this is still too much for your computer to handle while streaming, there are static options for all superthemes as well. They require less resources to run. Animated overlays look great but not all machines can handle them.

dapper crater
#

Is there a way to shuffle the backup playlist for song request?

clever mango
#

Yes, using the shuffle button to the right of the player

dapper crater
#

Oh, that's what I had thought, but it didn't seem like it had worked when I first tried it. Thank you so much.

abstract sphinx
#

Hey I can't seem to get the modules working on the channel that I have full control over and it's not just me it's the channel owner as well. Can anyone help me with that issue?

atomic hollow
#

whats the channel?

#

and which modules?

abstract sphinx
#

the channel is "claireeth" and whenever I try to turn on/off or edit any module I get a "There was an error updating the module" message

stuck hamlet
#

You may have to check the chat alerts and make sure the cheers and tips is set to at least 1

abstract sphinx
#

they are, even the bingo module that has only one box to fill (its set up to 4000) doesnt work

stuck hamlet
#

Also verify that there is no sub thanking message with actually no message

atomic hollow
#

@abstract sphinx fixed, it was the host message

#

you left it empty

#

you can do whatever you want now

abstract sphinx
#

ok thanks for the help, just for future reference how can I fix it myself because I have no idea what a "host message" is

atomic hollow
#

Chat alerts --> host alert --> message

stuck hamlet
#

Just have to make sure everything is filled in chat alerts

abstract sphinx
#

Ok, thanks for the help guys, have a good day

atomic hollow
#

you 2

safe tartan
#

Hello, may I ask for help here? I have the following problem: when in chat I use the !bet command, Stream Element replies in chat, I want to send a private message to each user that bets instead, to avoid flooding chat of messages in case of a high number of people in chat. Is it possibile? Thank you very much

tight harness
#

@safe tartan Hey hi you can currently do this with custom commands but not default commands, it has been requested though so expect it to be a feature in the future ๐Ÿ˜ƒ

safe tartan
#

Oh, I see, thank you very much

tight harness
#

No problem

fast topaz
#

any news about when christmas stuff will be added to the overlay ?

tight harness
#

Soon โ„ข

atomic hollow
#

very soon

tight harness
#

Finishing touches FeelsSantaMan

fast topaz
#

yaaay i've been looking every day(maybe multible times a day) cause im excited for them XD

tight harness
#

We saw some sneak peeks for them, they're ๐Ÿ’ฏ / ๐Ÿ’ฏ

fast topaz
#

\o/ ^_^ can't wait lol thanks for the quick responce :3

tight harness
#

No problem ๐Ÿ˜ƒ

agile acorn
#

Hi I have this problem where some events like follows or hosts aren't detected at all by Streamelements, even if I check the dashboard (I know because it says in chat that someone hosted for example), usually during the first hour of my stream. What happens is the alert in the overlay doesn't show up. Is there anyway to fix that reliably?

tight harness
#

So as long as you have 1 of those open during your streams you'll be fine ๐Ÿ˜ƒ

agile acorn
#

oooohhh, I don't usually have this open when I start, then when something happens, I open it and it works again lol Thanks!

tight harness
#

No problem ๐Ÿ˜ƒ

winged sundial
#

Hello there support hope yโ€™all have a great Sunday. I have a question. How can I make it so I can use one overlay with latest follower latest host etc. to show differently in different scenes? My in game overlay is different from my brb scene. For example my latest follower and latest donation are on the bottom in my in game scene vs my latest follower and latest don are to the side in my brb scene.

tight harness
#

You'd add the widgets as you normally would and you can drag them around to where they need to be, change the text settings to what you want them to be

#

They don't need to be identical ๐Ÿ˜ƒ

silk patrol
#

@winged sundial you can create 2 overlays and use them on different scenes

tight harness
#

The data will be the same but the position and style can be entirely different ๐Ÿ˜ƒ

winged sundial
#

I currently have every single thing individually set up. So if I create 1 overlay will it change positions depending on where I set it?

tight harness
#

Nope, the widgets save individually to that overlay

#

Even if you duplicate them you can change them and it won't save across to the original, just the new one ๐Ÿ˜ƒ

winged sundial
#

Ok thank you so much๐Ÿ’œ

tight harness
#

No problem seanLove

gaunt light
#

Dear support GODS , I require you'r assistance in setting items in the Loyalty Store ( I know how to do it ) i got couple of question regarding what I want to put in , and if it's even possible !
thank you for the helper !
may the odds always be in your favor !
Peace and Prosper !

tight harness
#

What are your questions? ๐Ÿ˜ƒ

gaunt light
#

@tight harness You know me hon ๐Ÿ˜„ I do Oral only ๐Ÿ˜„

tight harness
#

I'm not able to speak vocally at the moment ๐Ÿ˜ฆ

gaunt light
#

Well I will be waiting till one of the Semi gods will be able or till you will ๐Ÿ˜„

#

@atomic hollow FYI You should come to voice support for a sec I got something to tell you ๐Ÿ˜„

tight harness
#

Maybe I can just mute myself and sound on my stream, I don't think anybody watches properly at the moment anyway ๐Ÿ˜„ @gaunt light

atomic hollow
#

๐Ÿ‘€

gaunt light
#

๐Ÿ˜„ haha You can mute on OBS ๐Ÿ˜„

#

And link me your twitch I'll give you a follow mylove

#

@tight harness come over here son ๐Ÿ˜„

tight harness
#

โคด sorted in voice support ๐Ÿ˜„

marsh sinew
#

is there a place where i can find all bot commands regarding loyalty points

marsh sinew
#

is there a way to take or add points from someone in chat

tight harness
#

Yes, !bonus or !addpoints

#

Use a minus number to take away

#

@marsh sinew

hollow rock
#

so i'm incredibly new to using your service and I don't know what went wrong, but the chat widgit is not showing chat on my stream. I see chat in the editor, but not in OBS or the stream.... any advice?

tight harness
#

@hollow rock You can try a couple of things like relogging into the site and also clicking on Part Channel then Join Channel on the dashboard page

hollow rock
#

ok, i'll give those a try. thank you. ^_^

tight harness
#

No problem

hollow rock
#

so i tried both and it doesn't not seem to have fixed the problem...

#

i'm still not seening chat on my stream

tight harness
#

Try readding the widget

hollow rock
#

ok. I hope it works. lol

#

doesn't seem to have worked...

#

the text from chat shows in the editor so it's registering somewhere, but it's not making that translation successfully to OBS and thus, my stream.

tight harness
#

Newly created Twitch chat widget in my Test overlay

#

Then you probably just need to refresh your overlay on OBS because what you see on the overlay manager and what you see on OBS are the same thing ๐Ÿ˜„

hollow rock
#

as i said, the text from chat shows up in the editor, and the overlay browser window, but for some reason it's not appearing in OBS

#

ok, i'll try that. thank you

tight harness
#

Make sure to tick 'shutdown source when hidden' in the properties of the overlay, otherwise you're just hiding it and showing it without refreshing it

hollow rock
#

I did watch the nice video tutorial you have up on setting up an overlay and made sure to do that when I made it

#

but even after retarting OBS, and refreshing, and double checking everything I'm still not seeing chat on my stream.. T_T I'm hopeless.... lol

tight harness
#

I'll DM you some instructions to give me dashboard access then I can try it on my end if that's okay

hollow rock
#

sure, i'd love to get this working. lol

fierce sun
#

Regarding raffles, I have a questions about multiraffles. If I start one I am assuming there are multiple winners?

tight harness
#

Figured out Atrixia's issue (resolution)

#

@fierce sun Yes, you've got 2 different kinds of raffles, multi-raffles with multiple winners and single raffles with 1 winner

fierce sun
#

mutliple as in how many though?

tight harness
#

I'm sure that'd depend on the number of entrants

#

It's all luck based

fierce sun
#

Yeh ok thanks ๐Ÿ˜ƒ

tight harness
#

No problem

lament blade
#

need help with chat bot module, it doesnt show alerts

tight harness
#

The chat alerts module?

lament blade
#

yes

#

lol

tight harness
#

All of the alerts aren't showing or just some of them?

lament blade
#

all

tight harness
#

The bot isn't responding to my command !ping so it's not doing any messages

lament blade
#

idk if i messed it up

tight harness
#

Check it's not muted by Join/Part Channel on the dashboard

lament blade
#

okay ima check

tight harness
#

Maybe you disabled the ping command ๐Ÿค”

#

Seems to be replying now at least

#

Lets test a follow alert

#

Worked fine

#

Think it was muted

lament blade
#

thank you

tight harness
#

No problem

lament blade
#

how do i link my streamlabs with my streamelements?

tight harness
#

You don't

#

They're 2 completely separate services

#

You can import your things from SL to SE, if that's what you meant

lament blade
#

oo so u you cant import their alerts?

tight harness
#

You can import, you can't link

tight harness
#

@fast topaz Remember what you asked earlier? FeelsSantaMan

dull magnet
#

Tis question is to any of te devs or mods from Streamelemnts. I got tis alert package from NerdorDie that i really like allot and don't want to lose when changing fully to streamelemnts.

#

It uses custom CSS code ence why i am asking it here

strong dock
#

๐Ÿ‘€ new xmas stuff looks great @ripe herald

slim cairn
ebon forum
#

@dull magnet it is possible to run everything you want locally on your rig right now. If you need something that we currently do not support, like custom CSS.

dull magnet
#

thtas why i am asking it here for staff if they can maybe send one in on my account since the super themes run css so its possible

pine hemlock
#

Nothing runs on custom css

slim cairn
#

Unsure if that's possible, but i doubt they could do that

pine hemlock
#

or css for that matter at the moment

random river
#

Is there a way to have a chat command trigger a notification? I'd really like to do a !ded command that also triggers a clip of music (in my case hello darkness my old friend lol)
Have no idea if thats a thing thats possible or not tho

ebon forum
#

OBS supports CSS in the browser source settings. so it is possible to run it locally

dull magnet
#

A animated alert tat as a text trigger is through css other ways its impossible to run at all

#

If any word missed a H sorry keyboard half borked

ebon forum
#

@dull magnet take a look at the "browser source" in your OBS (or Xsplit if you use that). you can also make a website running on your main or second PC and grab it from there. we cant offer you that, but a local setup will work.

strong dock
#

@random river u could have it trigger a redeem item

#

which would then have a gif/ sound ๐Ÿ˜‰

random river
#

Oooh. Nice, thanks :D

dull magnet
#

Okay so if i shoudl run it through a local machine how am i going to do that without a API key to use can't find it anywhhere so how am i supposed to track any info :/

ebon forum
#

@dull magnet it depends, if you need to pull something from an API (our API or Twitch etc.) - it is possible. You can run a local website, pull all the infos from an open API online and then import that as a browser source into your streaming software.

strong dock
#

will there be a holiday widget like their was for halloween??

ebon forum
#

@strong dock definetly. themes are already up, widgets are in the making

strong dock
#

yep already looking at the themes but u know me... i gotta make it my own. LUL

ebon forum
#

yeah you can grab parts from the theme if you like em ๐Ÿ˜ƒ

dry hare
#

holiday widget?

strong dock
#

yep. i usually mix things from active/static. but a few little things like in the halloween one would be great

ebon forum
#

@dry hare not yet, but themes are out, go check em out fairUp

dry hare
#

what does the widget do?

strong dock
#

it has multiple animated and static images built into it

ebon forum
#

@dry hare widgets are alerts or something like a hypecup, stuff that you add to the overlay.

dry hare
#

ohhhh gotcha. I'm barely understanding enough about adding the overlays. I'm not even close to adding tipping/donations yet

ebon forum
#

@dry hare if you need help with that, poke us. overlays are not hard, you just have to work your way through our editor monkaS

dry hare
#

I love the overlays. I'm using a variety of them based on the game I'm playing

strong dock
#

yep just gonna have to wait until to see whats available via widget. all the animated ones. loving it though! โ„ ๐ŸŽ„

main furnace
silk patrol
#

@main furnace have you tried logging out and back in?

main furnace
#

yeah

#

still says choccie

silk patrol
#

it's based on your twitch username, so unless you change your name on twitch, it will remain the same

main furnace
#

but i did?

pine hemlock
#

It doesnt update with name changes atm

#

its ๐Ÿ…ฑ roke

main furnace
#

oooh

strong dock
#

for an event list.... the most recent... can i not make the secondar text superscript?

silk patrol
#

I don't see any settings that would allow this. You could set the text size to very small ๐Ÿ˜ƒ

strong dock
#

no i want the opposite

silk patrol
#

then very big LUL

lament blade
silk patrol
#

@lament blade scroll up

strong dock
#

its raises and to the top right of the event type. just makes it diffuclt to line them up. no worries

#

i gave up LUL

lament blade
#

Broke ok

#

Ty

maiden grotto
#

@random river i'm not part of the support team but one way i can think of doing this is adding the sound to your stream store, with a price that normally viewers couldn't pay. Let's say 10k points. You can give yourself 50k points from time to time to trigger it yourself and the command would be !redeem ded

lofty merlin
#

Does anyone know how to set up notifications and overlays on mobile?

maiden grotto
#

also you need to add the sound module to your OBS stream elements source. I know this doesnt sound like the best solution but it IS right there right now if you wish to try

silk patrol
#

@lofty merlin if you are on android, you can use bitstream, if you are on ios you can use the pro version of IRL.tv

lofty merlin
#

Thanks!

clever mango
#

A StreamElements mobile streaming app is in development and there will be tutorials for it once released

lofty merlin
#

Oh okay, thank you @clever mango

terse nebula
#

So for some reason on streamelements and streamlabs I can't see my twitch prime subscribers, anyone know why?

tight harness
#

@terse nebula Do you know if they disabled the auto-share option?

terse nebula
#

No I am not sure, should I tell them to enable it?

tight harness
#

Yes, our system only detects when a sub is shared

terse nebula
#

Okay thank you so much

tight harness
#

No problem

dry hare
tight harness
#

I see you're using our bot and tipping page, what about our overlay manager? @dry hare

dry hare
#

Heck yeah

tight harness
#

@dry hare Sweet, you're in ๐Ÿ˜ƒ

dry hare
#

I even use it on my Extra Life guild stream ๐Ÿ˜‰

tight harness
#

Excellent!

barren vortex
#

Hello, New streamer here & have a question about the Super Themes. How do I setup the Alerts to link with paypal & such?

clever mango
#

The super themes have an alertbox already set up to work when you receive tips to that paypal

#

You can customize the superthemes including the alertbox from the My Overlays page

#

The alertbox widget is just one part within the overlay

barren vortex
#

Sweet thanks! I got confused about the " Open My Page " on the site. I thought that would take me back to the StreamElements dashboard but it is really my donation page

clever mango
#

Yep, that's the page that you link in your twitch panels below the stream

vivid zenith
#

Question about Kappagen widget on the overlay: Is there a way to turn sound off? I'm getting the TTS notifications and it's making an echo. ๐Ÿค”

dark fractal
#

Is there a way you can get a pop out Recent Events?

clever mango
#

@vivid zenith the kappagen widget doesn't make any sound

dark fractal
#

thanks so much ^^

#

found it

vivid zenith
#

@clever mango I'm not sure why there's an echo. ๐Ÿ˜… Do you know of any other causes?

clever mango
#

The checkbox at the bottom is not checked for every overlay that is in OBS

#

that means overlays are running and playing sound in the background

vivid zenith
#

so I need to make sure it's not checkmarked? yes?

clever mango
#

It should be checked

#

for all streamelements overlays (all scenes)

vivid zenith
#

ah gotcha. thank you ๐Ÿ˜„

clever mango
#

you're welcome

ionic flare
#

is there a way to do a giveaway without using loyalty points?

#

more like people join a giveaway with a command you set like a password and they are entered for a chance

#

not a huge fan of loyalty points

clever mango
#

You can create a giveaway where tickets cost 0 points with a maximum of 1 ticket

ionic flare
#

also do you guys or will you ever have an app? I have issues with the site taking forever to load until I minimize other things.

#

dont have any issues with anything else

lament blade
#

Hello, sorry to ask here, but I have a problem, IS There any way, to unauthorise Streamelements from my channel, I have unauthorized it from steam connexion panel but it keeps sending me a report every stream, I'm little tired. Nothing against you guys, may be I should have returned using it later, but with this forcing me.... So please can you tell me how to stop STREAMELEMENTS from getting my stream data or should I contact Twitch support. Thanks for helping

clever mango
#

Optimizing the site is a priority right now for the dev team. Ground Control is the desktop app. You can download it from the the activity feed page

stuck hamlet
#

Hey @lament blade Once you have disconnected StreamElements from your Twitch setting, we do not collect any personal information. We actually can't. Any and all information collected is public. If you'd like to stop receiving the emails, there is a button at the bottom of the email that says "unsubscribe".

lament blade
#

@stuck hamlet sorry, but even disconnected from my twitch poanel it keeps sending repport email :/ I have connected tonight and disconnected thinking it was a bug, but keeps sending report.

stuck hamlet
#

If you'd like to stop receiving the emails, there is a button at the bottom of the email that says "unsubscribe".

ionic flare
#

I know you two are busy, but if I wanted to change the entry word for the give away should I just change the !enter command?

stuck hamlet
#

Sure, you can do that.

ionic flare
#

alright

lament blade
#

@stuck hamlet OK thank you I'll try that. thanks again for helping

ionic flare
#

Thank you for the desktop app, didnt know it existed

paper kernel
#

Hey all,,,i use the song request option in my streams but the volume is too loud for me but the stream volume i need to turn up to desktop level for the viewers ,,,so my question is how can i downscale the volume for me butr still keep it maxed for viewers ?

stuck hamlet
#

Audio routers or simply bump it up on OBS.

paper kernel
#

think i found a way ๐Ÿ˜‰

stuck hamlet
regal onyx
#

why mt game is crahs

#

crash

stuck hamlet
#

what?

paper kernel
#

onslaught maybe u can help me with something else last night my bot wasnt activating its timers and they were enabled and re enabled is there something i can check when it doesnt activate ?

stuck hamlet
#

does your chat moves faster than 5 lines per 5 minutes

paper kernel
#

no

#

very slow

stuck hamlet
#

Okay well, it only calculates the last 5 minutes of lines before the command is suppose to trigger

paper kernel
#

so what do u suggest i set it too ?

stuck hamlet
#

set them both you 1 if you want

#

see if it fits you

paper kernel
#

ok thanks

#

so 0 will just activate without having to check chat

stuck hamlet
#

Mmmm, not sure if it will still check for at least 1 or not

#

it's either none or at least 1

paper kernel
#

ok ill cehck both ill set one to 1 and other to 0

#

thank you

stuck hamlet
#

No problem

limber thistle
#

Hi, my follower goal is giving me wrong information. I have 92 followers right now.
In the 'data' tap it also says I have 92 followers but still the follower goal is wrong. Any way to correct this?

atomic hollow
limber thistle
#

Ah alright I see. Thanks!

atomic hollow
#

np

limber thistle
#

Also, this would probbly mean I have 2 unfollows right? That's why it's giving that information?

atomic hollow
#

could be, yeah

limber thistle
#

Alrighty thanks for helping.

foggy basin
#

the contest function how does it rly work? do they jsut type !bet and then the chosen word and then the points fex !bet win 5 or???

tight harness
#

Exactly, then the streamer chooses the winning option on the site at the end

foggy basin
#

coco

slender yoke
#

Anyone know how to make an autobot anouncement when favorite viewers join the stream? Can that be done in streamelements?

atomic hollow
lament blade
#

I'm editing Overlays now for OBS, is there any way to have it there "better looking listed"?

tight harness
#

Nope

slim cairn
#

It looks good to me

lament blade
#

Colours would be to great haha

tight harness
#

My opinion of how to make it look better is using Dark mode seanK

lament blade
tight harness
#

Because you created it twice? LULW

lament blade
#

nooooo

tight harness
#

I just did it and it didn't double, so yes seanK

lament blade
#

the other one is also not doubled

#

how do i know now which overlay i've copied in OBS xDD

slim cairn
#

You need to check the link for each one

winged blade
#

I recently got affiliate, and streamelements isnt showing any recent sub info. Is there something I need to do?

tight harness
#

Yes, you need to log out of the website and log back in

#

Reauthorising yourself basically ๐Ÿ˜ƒ

winged blade
#

I see, thank you so much ๐Ÿ˜ƒ

tight harness
#

No problem

winged blade
#

I can now see the subs and cheer section but subs is still 0

tight harness
#

Is this for a widget?

winged blade
#

Just on the dashboard for streamelements

#

I wanted to replay a sub when I go online later

#

But its not here

chrome fable
#

maybe check the session tab?^^

#

i dont have subs so cant tell ๐Ÿ˜ฆ

tight harness
#

It's worth noting that it won't register subs from before you relogged in your recent activity because until the relog it didn't know you were an affiliate and therefore wasn't looking for those events

winged blade
#

Ohh I see

#

So if my gf subbed before I relogged, I wont see it now

tight harness
#

You won't see it in the activity feed for this month but when she resubs you will and any subs from now you will