#helpdesk-twitch

1 messages ยท Page 156 of 1

tight harness
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It is in the text settings for the alert box

strong dock
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Hm I dunno where it's from

faint edge
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yes not any regular text

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the one that appears inside of the alerts when they appear

tight harness
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Correct, you need to click on the alert box then go into the settings for the right event

faint edge
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was traying to make the whole alert thing look bigger and not change anything else

strong dock
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Bawhaha. Ya it's from the Anthem discord @tight harness

tight harness
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If you want all of them to be bigger you'd have to change the settings for all of them individually

keen nymph
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Hi, I want to use the command !redeem, I bought one but I do not know how to use it. Can you help me?

faint edge
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okey.. have made the follower alert text bigger.. now to the donation text wich im now having a bit of an issue with but will keep traying and then ask again if i start to struggle with it again

split willow
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Hello Guys, an online friend of mine tipped me while i was using stream elements, but the tip didn't show up in the Animated Fortnite theme.

tight harness
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@faint edge No problem ๐Ÿ˜ƒ

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@split willow Do you have tip moderation enabled?

faint edge
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i do manage to get the text bigger, but not the box itself...

tight harness
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Stretch it

split willow
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Yes

faint edge
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i have but it only stretched the box that it is inside of

tight harness
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@split willow Tip moderation means the tips need to be accepted before they'll display

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The settings beneath tip moderation don't need tip moderation enabled for them to work

split willow
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Ohh ok cool Thanks for the info.

tight harness
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No problem ๐Ÿ˜ƒ

split willow
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๐Ÿ˜ƒ

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@tight harness do select the tip and select Add tip button on Tip list menu?

tight harness
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That's different, that's for adding tips from other sites when you import over to SE

lament blade
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anyone has experience with a ts3 server? I got one, but ja .. i suck for all those settings now (Channels, Rights, etc)

tight harness
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Tip Moderation is what you need to disable

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@lament blade Not SE related seanK

lament blade
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then get your own "teamspeak" rioluL

split willow
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Did that still the tip isn't reflecting on the overlay

tight harness
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I had one for years, I'm 25 and I used teamspeak since I was a kid ๐Ÿ˜›

lament blade
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I was always chilling on a server, but since I've my own now .. :c

tight harness
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I used to mess around with Teamspeak Admin Client, that was fun ๐Ÿ˜„

lament blade
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i don't wanna get into this detailed staff just for doing it once .. xD

faint edge
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@tight harness did a quick recording of what my issue is.. oyu see here that the alertbox will only make itself smaller and not bigger

pine hemlock
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It only goes to a certain size.

faint edge
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so it will not go big.. only smaller

pine hemlock
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It will go to the max size of the image.

tight harness
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Which makes sense, don't want pixelated images

pine hemlock
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^

split willow
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@tight harness Got it working thanks!! ๐Ÿ˜ƒ

tight harness
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Awesome ๐Ÿ˜ƒ

pulsar plinth
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hey, guys! i'm having an issue with the widget for twitch's chat

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i had it working earlier today and after i shut down OBS and restarted it it's missing, and nothing i do seems to fix it

pine hemlock
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Try logging out of our site and back in and see if anything changes for you

pulsar plinth
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okay, let me try

neon ore
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Just a quick question, I have link protection off so nobody gets purged while linking in chat. But it keep timing people out. Is that a bug or have I done something wrong?

faint edge
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OMG!! finally... did a bit of editing with some of the pitcute stuff so i manage to make it bigger.. and well the text is also bigger now but 1 type of text did not change.. and its the one of donations.. the messages i was able to change size of but not the part of alert that changes the size of the text that tells me the name of the donator and the ammont they donate

tight harness
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@neon ore That'll be down to your Twitch channel settings, there's an option for timing people out for posting links there too

pulsar plinth
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@pine hemlock that didn't seem to do anything. if it matters, the "help" icon appears in the lower left corner of my stream preview in OBS. i've deleted and re-entered the browser source and have copied and pasted the link multiple times to make sure it was the correct one.

pine hemlock
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Right click your browser source, go to properties, scroll down and hit refresh cache

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if that doesnt work, then you're probably not using OBS Stuido and you should upgrade

pulsar plinth
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i have obs studio. ill check that in one moment, people just showed up to install

faint edge
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whtas in the red is what i have figure out how to change but not the one in the green

neon ore
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pretty sure that is just a example @faint edge

tight harness
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Pretty sure they have separate text settings

faint edge
tight harness
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Yeah it will do, what you have in OBS is the same as on the site

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Nothing changes there

faint edge
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i know.. and its the text of the donator and ammount i want to have bigger of

tight harness
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Damn that alert is huge MEGALUL

pulsar plinth
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that worked @pine hemlock thank you! enjoy your day.

faint edge
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xD

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@tight harness I am very short sighted so i need it to be big

pine hemlock
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You're looking at downscaled alert btw.

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Its gonna be huge on stream

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And if you need to see your alerts, just open the activity feed.

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It shows your recent events.

swift parcel
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when you go and edit the text there should be "Text and secondary text" scroll up to see the area for just "text" that will edit the alert message

faint edge
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the secondery text is the text that is shwon when someone donates.. adn this is how it looks if i turn the message thing off

swift parcel
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yes go into text and the top half is where you resize the font and size of the small text you're wanting to change

pine hemlock
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Why are you making your alert the size of the screen anyway. It's literally going to cover your stream/gameplay... your viewers are going to not see anything.

If you're worried about yourself missing/not being able to read alerts, open the activity feed from our site or download Ground Control

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Just saying

faint edge
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the reason i need it big is cause i dont have good eyes.. and cannot see small letters from afar.. and the alert is only going to be shown for about 5-8 seconds then go away

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even with glasses

swift parcel
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we do also have a chat alert module that lets the bot saw who follows/donates etc in twitch chat itself

tight harness
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That's not what cuda was saying, he was saying you have alternatives

faint edge
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From where i am sitting now.. my second monitor is about 1 and a half arm away froim me and furthern then an arm lengt gets all fussy in my sight

tight harness
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which may be more suitable than your method

faint edge
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have now been working on the settings for the alerts for about 3 hrs now

tight harness
faint edge
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Was looking at overlays for about 30 mins testing out each of those i liked to see what i liked the most and the onei got now i then took about 1 hr to make all the stuff in those overlays placed where i wanted them placed.. then 1 hr or so to try figure out the text stuff and some other stuff for my OBS settings..

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well.. the clock was around 16:00 when i sat down

hasty star
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anyone know why all my Stream element scenes have a help bubble?

faint edge
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and to think that this one tiny little thing i am traying to change has now taken more then 30 mins to find out what to do

misty wagon
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It's cause we know ur Scottish Dave โค

faint edge
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@hasty star go to your browser setting in your streaming program and then refress

weary mist
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@faint edge you should relink your twitch to your discord profile, the name is still showing gbto

tight harness
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@hasty star That's easily fixed ๐Ÿ˜ƒ Right click on your overlay browser source, click on Properties, then look for the button Refresh cache on current page, click on that

hasty star
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thank you guys that worked!

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@misty wagon of course imdaveScot

misty wagon
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Did we really had to tell that twice cause he's from Scotland? Seriously guys, that's not nice to my buddy Dave

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can makes those jokes okay

hasty star
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think theyre tryinf to say im dumb

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or slow

tight harness
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I told him the official and detailed answer ๐Ÿ˜›

faint edge
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@weary mist done it now

hasty star
misty wagon
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Or from from Scotland HandsUp

tight harness
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@misty wagon I read that as "my hubby Dave", you married? seanK

misty wagon
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Nah, the Scottish government didn't had the balls to declare weddings between Dutch and Scottish man legal KappaPride

tight harness
misty wagon
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I just admire him from a distance then feelsgoldman

faint edge
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@misty wagon do you know how i can change the size of the letters that i have marked inside of the red cirkle?

hasty star
tight harness
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That's beautiful

pine hemlock
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The top text = the top that you're trying to change

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the bottom = the long message

misty wagon
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I followed the conversation @faint edge and I don't agree with the solution you picked. I understand you have a hard time reading a 2nd monitor 1,5 arms length away but in my Dutch mind it makes no sense to punish your viewers for that by having insane big alerts.

Get a tablet/cellphone or even browser tab and pump up the font +20.

That's all I want to contribute to this hi

faint edge
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it is the Alert message itself i want to make bigger... the settings your showing there is for the donation message not the alert message

pine hemlock
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You just showed us a screenshot of the donation message.

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I showed you how to change both of the font sizes

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What am i missing

serene granite
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it's all good

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@faint edge which overlay are you editing ?

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OW3 - BLUE FLARE IN GAME 16-9 ?

faint edge
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BLUE FLARE SUPER THEME the animated one

serene granite
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take a look at this gif @faint edge

faint edge
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What the...

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hmm...

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this got 2 be witch craft!

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๐Ÿ˜›

serene granite
misty wagon
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@serene granite is our resident paranormal

slim cairn
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Nope! Just good designers and coders

faint edge
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omg!!! why did i not see that erlier!! ! over 1 hr to get it as i wanted!!!

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now i dont need to have the donation text in there.. casue all i want to be shown is who donated and what ammount they did

echo lodge
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Hello Streamelements. I have a question regarding chat alert! ๐Ÿ˜ƒ

serene granite
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if its for YOU, then you shouldnt be reading that from the alertbox

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you should be reading it from the activity feed or ground control @faint edge

pine hemlock
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@echo lodge ask pls

faint edge
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๐Ÿ˜›

echo lodge
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So I wanna use my own emote for in a thank you message for a chat alert

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like PogChamp

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for example

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{user} just hosted the stream for {amount} viewers PogChamp

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Mine is named narptSICK

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so if I replace PogChamp with narptSICK will it do so?

weary mist
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as long as the bot is subbed to you

echo lodge
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Ohh got it

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that makes sense

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thanks ๐Ÿ˜ƒ

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guess I can use my twitch prime for that ๐Ÿ˜‰

tight harness
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Gift it?

faint edge
tight harness
faint edge
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yay!! 3hrs WORK!!!!

echo lodge
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ye that too

faint edge
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more or less then 3 hrs

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tnx alot guys for the helping me!

echo lodge
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@tight harness I almost have to gift it, there isn't any other way is there?

tight harness
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Unless you're a partner

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Otherwise Twitch won't do it

echo lodge
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Just affiliated

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ok thanks

tight harness
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No problem

strong dock
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U get to pick one bot to sub tho don't u?

tight harness
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As a partner I know you can get bots subbed

strong dock
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I thought as affiliate u can get one. Maybe it's partner only. Not sure.

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hidRip searching about it. Can only find things about viewer bots. Haha.

swift parcel
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cant as affiliate.

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can gift subs now tho but of course costs money out of pocket

strong dock
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Ya. Could of sworn I read somewhere u could partner 1 bot.

tight harness
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Partners can have multiple bots subbed

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I have 2

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But not sure about affiliates

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Always been told they can't

neon thistle
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My store sound items are not working. Any ideas?

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Shows redeemed, takes the points, but no sound is played.

tight harness
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Do you have the Store Redemption widget on your overlay?

neon thistle
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No. Guess I need to put it.

tight harness
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Yes, that's what plays the sound ๐Ÿ˜ƒ

strong dock
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@swift parcel @tight harness yep partners only

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Dang.

tight harness
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Thought so

neon thistle
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Where do I find the widget?

pine hemlock
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overlay manager, widgets

neon thistle
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@pine hemlock I do not see overlay manager. In overlays right now.

tight harness
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At the top of your overlay, Widgets

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I'll send a screenshot

neon thistle
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Ugh not using a streamelements overlay. Using one a viewer donated.

pine hemlock
tight harness
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That's going to be a problem then ๐Ÿ˜›

pine hemlock
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Yeah you need to be using a SE overlay to support widgets to support store redemptions

weary mist
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if you are talking about an image that your viewer sent you, you can still use that

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by overlay, we mean any asset that you would have. Alert boxes, event list, text boxes

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images

neon thistle
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Is it possible I can create a blank one to lay over my overlay? No he bought and donated a Nerd of die one. Wanted to use it at least for a while.

weary mist
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yeah, all overlays you create using the "Create new" in the upper right of the My Overlays page is blank initially

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you just add stuff to it to fid what you need

tight harness
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So in this case Store Redemption widget

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And if you want to add to it over time you can

neon thistle
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Cool now it will not let me create a blank one LOL

tight harness
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Why? what does it say?

neon thistle
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Just when I hit create it closes and no overlay shows up.

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I click new blank overlay, then name it, and when I hit submit it just closes.

weary mist
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  1. Re-link twitch to your discord profile. 2. What is your twitch name?
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@neon thistle

neon thistle
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Derrin_Bearded_Gamer

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Hosting right now trying to test in background before I stream.

weary mist
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๐Ÿ‘

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scroll down on your My Overlay page, I see two overlays called store

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@neon thistle

neon thistle
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Yeah LOL

weary mist
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you should now be able to open those up, and add things to them ๐Ÿ˜ƒ

neon thistle
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I have the browser source for the last one. I erased one. They all popped up at once.

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Still not playing anything. Wondering if I have the command wrong.

weary mist
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let me check for you

neon thistle
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I got it to go off by redeeming in the store. But not with direct command from chat

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it is !store(space)(item) right?

weary mist
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yeah

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@neon thistle I am hearing them

neon thistle
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Can I set it to play an animation at the same time?

weary mist
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the only way to make it an animation is making it a stream perk

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sound effects only trigger sound

neon thistle
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Yeah thank you. On the little video on how to make them it said use !store not !redeem

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OKie. So stream perks do both.

weary mist
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videos need updating, LOTS has changed in the lsat 4 months

neon thistle
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I have noticed. Great work though

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Would have been so much easier but this guy donated this overlay and I wanted to use it.

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Under stream perks it only shows preview image. Can we add videos?

weary mist
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should support webM I believe

serene nimbus
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redeem - is there any problems with it?

tight harness
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For redeeming what kind of item?

serene nimbus
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well any kind redeem wont consume points from my loyal viewers

mental thicket
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Hey guys just installed the new Extension on my page, but it doesnt seem to work with the latest Firefox.

lament blade
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try using google chrome?

mental thicket
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works fine on chrome

stuck hamlet
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I saw your tweet. SL isnt working either correct?

mental thicket
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no may be something to do with the newest FF

stuck hamlet
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Then i dont believe the issue is with us

tight harness
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@serene nimbus Do you know how to give mod dashboard access? I can have a look at your settings if you DM me with an Editor link

mental thicket
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Maybe not wasnt sure if it was some kind of version editing kind of like WoW mods

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but like you said could be something on twitches side

serene nimbus
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Redeem in chat consumes points but redeem in store dont.

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Does some one know this?

tight harness
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Did you set a cost for the !redeem command in your Chat Commands?

serene nimbus
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yes!

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Im not giving games for free ๐Ÿ˜‰

tight harness
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Well the idea is that the store takes the points, not the !redeem command in Chat Commands

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So you're charging people for using the command and then the store also charges them ๐Ÿ˜›

serene nimbus
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no no no

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store is not charging

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command in chat does

tight harness
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Right, but you said you've got a cost for the command's use in the first place, which is why there'll be a cost when it's used in the chat but not when it's used on the site

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Are you following what i'm saying?

lament blade
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is there a way to configure the extension so far?

serene nimbus
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is there any difference?

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is there two prices? one for store it self and other for chat command?

tight harness
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You can set a cost for ANY command to be used, if you say charge people 10 for the use of a command and then 50 for the redemption itself then you're effectively charging them 60

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So if the cost setting isn't working in the store, but the command still charges them the 10 for using the command (regardless of response) then that'll be why they're getting charged for using the command still

serene nimbus
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I dont get it....

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grrrr

tight harness
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@lament blade No, not yet, it's still a work in progress

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Wait, i'll show you @serene nimbus

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You see how it says Command cost 0?

lament blade
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yeye fine, atleast there is an extension now ๐Ÿ˜ƒ

serene nimbus
tight harness
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You're not in Chat Commands, you're still in the store

wary solar
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is anyone having the "help" on bottom left of their alerts

serene nimbus
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but there is a price!

wary solar
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like on their obs

lament blade
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@wary solar refresh the cashe on OBS?

wary solar
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alright hold on

serene nimbus
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before it worked perfect

tight harness
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Okay, so it turns out you don't have a cost for using the !redeem command in general

serene nimbus
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I have my store for more than 2month up and running

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and item price was more than enough

tight harness
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@wary solar If you don't know how to do that: right click on your overlay browser source, click on Properties, then look for the button Refresh cache on current page, click on that

wary solar
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alright thanks

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it worked

tight harness
wary solar
tight harness
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@serene nimbus Yeah it's fine, I was asking you a separate question but we found out the answer ourselves

serene nimbus
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so ?

weary mist
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im doing some tests

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Give me a few minutes

tight harness
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Thank you Scalper ๐Ÿ˜…

weary mist
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confirmed issue

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unless its our level causing the points to not be taken

tight rover
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Anyone else having trouble with custom commands not being able to execute channel-specific emotes for some reason?

slim cairn
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The bot must have a subscription to the channel

tight rover
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My custom chat command returns the message just fine but the emote isn't working, it's the written out code and not the emote itself, so strange

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ooooh

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Haha I should have thought of that

slim cairn
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You can either gift it, or if you're a partner you can email twitch about it

tight rover
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I don't think its worth 4.99 for me to have a command that executes my emote. XD

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Maybe when I get Partnered. Should only take 5-10 years at this rate

slim cairn
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haha

weary mist
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well

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@tight rover you get half that back xd

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after 60 days

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or more

grizzled sail
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Making an event list but when I try different animations I cant tell any difference between then valeThink are they just moving so fast I'm missing the animation? Example being I tried the "rotate in" animation and emulated a follow event but I didn't notice it "rotating" in, it seemed to just kinda appear (which I assume is the "fade in" animation)

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So the animations tab when I click on the event list is "fake" essentially? (compared to StreamLabs version that I'm currently trying to replace with SEs)

tight harness
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Turns out it's the text that's animated, Scalper just tested it for me @grizzled sail

grizzled sail
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๐Ÿ‘ thanks! i'll take a closer look at it (since I was watching the "bars" not the text)

tight harness
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Gotcha ๐Ÿ˜ƒ no problem

hazy thistle
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Greetings!

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I got : Could not fetch contests
more_vert

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If i wan't to make constests.

serene granite
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can you screenshot this please

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@hazy thistle

weary mist
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@hazy thistle I am looking into it, and sending it to the devs.

serene nimbus
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so redeem is ok now? or its mnarked as a bug?

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sorry I was streaming so couldnt be helpful ๐Ÿ˜ƒ

weary mist
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@serene nimbus it should be working soon, if it isn't already

misty sparrow
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guys if i was puttin some timers notices on my stream to advertise donations and subs etc what would the actual links b? for instance would it b something like http/twitchtv. willobri? what would b link for subs and for donations etc?

serene nimbus
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@weary mist I hope so...

tight harness
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Your sub link isn't through us, that's through Twitch directly

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Remember to change YourUsernameHere to your actual username

misty sparrow
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ok thx legendary

tight harness
misty sparrow
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cool thx, ur always saving my ass, my legendary white Knight lol

tight harness
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Happy to help ๐Ÿ˜ƒ

old fern
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I'm so tempted to just say something since you said my name

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I guess I just did

lament blade
misty sparrow
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ha, it's like when someone says "can i ask you a question?" .... you just did lol

tight harness
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Happy takes any opportunity to butt in seanK

misty sparrow
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he might need friends!

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... could b lonely?

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lol

tight harness
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I'll be his friend, totally not reluctantly or anything LUL

misty sparrow
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haha there u go happy you've scored!

old fern
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Finally forced someone got someone to be my friend by using overwhelming psychic abilities by using a friendly approach

tight harness
hearty flare
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Hello! Just wondering: is there a way to export all tips as spreadsheet for example? I cannot find it. Thanks! ๐Ÿ˜„

pine hemlock
viscid sequoia
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contest tab isn't working for me, anyone else that has the problem?

clever mango
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@hearty flare there is not a tool at this time to do it but the tip information is available through streamelements public API

pine hemlock
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Oh he said tips and I linked points export

clever mango
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Self-promotion is not permitted in the discord @lucid lava. #291219887274328064 is the channel where SE streamers can have their stream link posted by a bot when they go live. If you are using SE tipping, bot, and overlays you can request to be added here

tight harness
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Again?

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They posted in #welcome and was told not to already by Latte

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Please follow our rules.

lucid lava
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He said to mention it here, did I misunderstand him?

tight harness
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He said to mention here if you use our bot, overlays and tipping page

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All that takes is "hey, can I join the sellout channel please?"

lucid lava
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Oh I am sorry. ๐Ÿ˜ฆ

dense jackal
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no problem @lucid lava mistakes happen โค

lucid lava
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@dense jackal appreciate the condolences but twice in 5 mins is just ignorance

daring bear
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Just saw the announcment.

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Got happy.

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Clicked configure. Nothing there....

clever mango
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There's nothing to configure

daring bear
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Oh

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Sweet doing the work for me XD

maiden grotto
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i just checked my OBS and my overlays have dissappeared, there's only a HELP icon in the lower right corner, is anyone else experiencing this too?

tight harness
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You're welcome @daring bear seanK

daring bear
#

Is there anyway to blacklist the point system? My old twitch name is #1 the newfbot (My mod) is #2 and Mikuia (Osu! Bot) is #3

tight harness
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@maiden grotto That's easily fixed ๐Ÿ˜ƒ Right click on your overlay browser source, click on Properties, then look for the button Refresh cache on current page, click on that

maiden grotto
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alright, all workin back again, thanks @tight harness !!

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i wonder why it happened tho, but i'm glad i now know how to fix it

tight harness
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No problem ๐Ÿ˜ƒ

daring bear
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?

tight harness
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@daring bear One sec, reading now

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You mean ignore certain users?

daring bear
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Yeah

tight harness
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Absolutely

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It's on the Loyalty settings page

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Ignored users at the bottom

daring bear
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Can i delete my users points from there aswell?

tight harness
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You can do that from the Leaderboard page

daring bear
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oh nvm found it

tight harness
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Just add negative points

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Like -5000 for example

daring bear
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cant

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-5000 will just say "Removed 5000 points"

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Cant make it go neg

tight harness
#

Isn't that what you want to do, remove your points?

daring bear
#

Yeah i just clicked the trash button tho it was faster XD

tight harness
#

If you add negative points it takes away those points

#

Ohh, true seanK

#

Pfft, boring way of doing things LUL

daring bear
#

haha ๐Ÿ˜‰ i may be dumb but ive mastered the art of lazyness

#

Thanks for the help! See ya around when i go dumb again!

tight harness
#

I'm saying nothing seanK

#

No problem ๐Ÿ˜„

vocal leaf
#

on one of the channels i moderate i have a weird issue when adding quotes. new quotes added always prompt: "6:02 ModeratorVerifiedStreamElements: @Otto_vonTueftelstein added quote #0"

tight harness
#

So even if you add multiple quotes they all get added as 0?

#

Or have you only added 1 quote and you're confused why it says 0 and not 1?

vocal leaf
#

yes

tight harness
#

Which?

vocal leaf
#

no, over 30 quotes now

tight harness
#

And they're all showing as number 0?

vocal leaf
#

the issue is relatively new

tight harness
#

Can you DM me the twitch channel's link?

vocal leaf
#

the last 3 or 4 i noticed it

radiant crest
#

I see the Twitch extensions are live, awesome.
Quick question: We can't turn certain elements off in the extension? like the amount of messages a certain person has send? Some people value their privacy and don't like to be tracked in that way

#

unrelated question:
The loyalty system tracks even when you're offline, correct? there is no difference between live and offline at the moment?

candid whale
#

I think the tip messages aren't working.

slim cairn
#

Can you screenshot it please?

#

Do a test donation and just screenshot that

barren glacier
#

my overlay is noot working

#

i have refrershed it like 10 times already

slim cairn
#

Can you please be more specific? Is it just plain out not showing?

#

@barren glacier ^

tight harness
#

Sorry was looking into an issue in a stream that was live, was talking there, trying to catch up now

misty wagon
#

@radiant crest The Twitch api tracks all that. Anyone with the skills can make that information availble. There is no such thing as turning it off anymore these days when it comes to being online.

winged sundial
#

hey there . Was there an update on the website?

radiant crest
#

fair

tight harness
#

@candid whale Haven't heard any other reports of this, will keep an eye out

#

@barren glacier Did you do the Refresh cache on current page?

barren glacier
#

its not showing onn the streeam

tight harness
#

Right click on your overlay browser source, click on Properties, then look for the button Refresh cache on current page, click on that

barren glacier
#

ys i did

tight harness
#

And do you see the Help button in the bottom left?

#

@candid whale The alert box seems pretty small in that screenshot, could be too limited for the message

candid whale
#

changed the size, no change. other alerts work fine, just not the tip @tight harness

misty wagon
#

@waxen valve here MEGALUL I'm ๐Ÿ’ค

waxen valve
#

0.o hahah thank you ๐Ÿ˜›

misty wagon
#

Actually woke up a little from laughing outloud

winged sundial
#

THANK YOU STREAMELEMENTS FOR NOT MAKING MY CUP RESET

waxen valve
#

i have a small queery, i am using http://layerone.io and @misty wagon says i shouldnt :S could you post the connection requierments latte ?

winged sundial
#

christmas came early

tight harness
#

@candid whale I'll test mine, if it's fine then it's your alert box

barren glacier
#

fixed

#

thansk

waxen valve
#

yeah that ^^

#

shold i be worries?

tight harness
edgy geyser
#

side note question..... what is layerone :P

candid whale
#

I'll remake it, sorry for the false alarm

tight harness
#

No problem ๐Ÿ˜ƒ

waxen valve
#

@candid whale refere to @misty wagon message above ๐Ÿ˜ƒ he edited it

tight harness
#

It seems to need a lot of permissions ๐Ÿ˜„

#

My shopping list is shorter than that

waxen valve
#

yeah its liek a super dashboard :S

#

hold up ill send a link!

#

best explination possible

tight harness
#

I've heard of it before

waxen valve
#

should i be worried @tight harness :S

misty wagon
#

Layer One permissions: Obtain your email address Check if a user is subscribed to your channel Run commercials on your channel Update your channel's title, game, status, and other metadata Cut VODs Edit your channel feed View your channel feed Get a list of all subscribers to your channel Log into chat and send messages Manage your followed channels View your paid subscriptions Receive information about personal viewing activity and engagement with Twitch streams related to Layer Oneโ€™s products and services

I don't understand why they should be given the permission to run commercials, cut vods, send chat msg, view your financials, manager your followed channels???? wait whut?

candid whale
#

sorry me no understand why I need to use that?

misty wagon
#

update your title, game status and other metadata

#

It's not you, it's permission you give them

edgy geyser
#

naka i dont think any of us is saying its necesary to use layer one <.<

waxen valve
#

you dont need to @candid whale im just looking for support ๐Ÿ˜ƒ

#

you can use whatever you like ๐Ÿ˜›

candid whale
#

right, got confused there. I don't use it so i got confused by getting mentioned

misty wagon
#

@candid whale confusion @waxen valve wanted to answer @edgy geyser bur tagged you ๐Ÿ˜„

edgy geyser
#

latte perhaps its so you can run those cmds from their dashboard?

waxen valve
#

thats what i was thinking @edgy geyser

edgy geyser
#

the financials though..

misty wagon
#

If you connect with your Twitch account to that you already have those permission

edgy geyser
#

and followed channels..

#

theres definately some iffy stuff

waxen valve
#

the followed channels scares me a little :/

#

i dont know who to talk to about that S

edgy geyser
#

do they have a support number/ticket system?

waxen valve
#

im not sure 0.o i just tweeted them see if they reply

tight harness
#

I'd be more worried about "Receive information about personal viewing activity and engagement with Twitch streams", viewing activity sure, but what defines "engagement"?

misty wagon
#

They prolly make you follow them but you also give them the right to unfollow/follow others. Their business model is big data, sell it for ads

waxen valve
#

wait what @misty wagon 00.0

edgy geyser
#

thats the other thing i was looking for @misty wagon whos the owning entity..

#

they have no copyright or legal docs at bottom of pages

#

nor owning entity..

tight harness
#

Yeah, no 4Head

#

Not using that LUL

misty wagon
#

There is no ToS oh never mind Leozas just said that

edgy geyser
#

^^^^

#

Fishy. with a capital stinky as fuck.

waxen valve
#

okay so i should GTFO ?

edgy geyser
#

Yes

misty wagon
#

Btw when I said talk in support about it @waxen valve I was talking about the question you asked me in which I fell asleep halfway. Not layer`1. trollface

edgy geyser
#

Imo, at least

#

xD

waxen valve
#

oh @misty wagon Xd hahaha i forgo.. one sec.

#

okay i delete connection now.. bye bye

edgy geyser
#

another question concerning the new extentions, there doesnt seem to be any customizable settings on the twitch side of things for it, and i havent checked on the SE site. but are there any plans on customizing it? say, which tab will be the default "loaded" tab, excluding X viewers from X data>/

#

?(

waxen valve
#

i agree to this question!

#

APP permissions revoked..... bye bye layerone D:

tight harness
#

Reading now @edgy geyser

edgy geyser
#

nwnw, no rush, more a curiousity than anything else.

tight harness
#

Right now there's no configurable settings because it's still a work in progress

edgy geyser
#

I figured as much.

#

Ahh.... /clicks

tight harness
#

Any and all suggestions you have in regards to the extension comment on that with the suggestions ๐Ÿ˜ƒ

#

If you see anybody else asking and you have the link handy, please help out and send it to them seanLove

edgy geyser
#

Also - now that i noticed you're avatar is animated, whats the source for that gif :P

#

your* but oh well lol

tight harness
#

That gif is my top cheermote, I'm a Twitch Partner seanHi

edgy geyser
#

xD looks alot like a concept a friend of mine drew for her book. though less lazer and rainbow halo

tight harness
#

Lmao LUL

#

My girlfriend drew the dragon, it's meant to be a silly dragon Jesus emote

#

It was then animated into the cheermote by an animator

edgy geyser
tight harness
strong dock
#

Omg thos permissions.... ๐ŸŽฃ much?

candid whale
#

nvm *

tight harness
#

You fixed it?

candid whale
#

yep

#

derped

tight harness
#

๐Ÿ˜„

#

I saw nothing seanK

candid whale
waxen valve
#

@tight harness @misty wagon talking to Layerone now, and they said these were linked on their main homepage

#
tight harness
#

I never said they weren't seanDerp

waxen valve
#

oh ๐Ÿ˜ฎ

#

you think they arent viable ?:S

weary mist
#

they are saying why do they need to have access to start a commercial

waxen valve
#

OH!

tight harness
#

I don't think it's necessary ๐Ÿ˜›

waxen valve
#

wait @edgy geyser sorry legend Xd hahah

weary mist
#

exactly

waxen valve
#

that's another permission ill talk to them about @weary mist

#

awaiting a reply ๐Ÿ˜ƒ

#

talked about the Cut VODS, the manage followers and the running comercials ๐Ÿ˜ƒ see what they say

tight harness
#

I'm not sure why they need to monitor your engagement with other streamers, engagement is very vague

waxen valve
#

ill talk to them about that too

#

oo they replied!

tight harness
#

That was quick, not as quick as us though seanK

waxen valve
#

i know! their reasons are prety viable tbh :S

#

@misty wagon @edgy geyser

tight harness
#

Did they explain why they need data on your "engagement"?

waxen valve
#

"And, the access to your "viewing activity" to our knowledge is not something we can actively access via a public Twitch API endpoint.

However, we can technically find where anyone is on Twitch by joining every Twitch Chat & watching to see where you are in Twitch Chats ๐Ÿค”"

#

does this explain ?:S

tight harness
#

Doesn't explain engagement, nope

waxen valve
#

okay one sec

#

awaiting response

jovial bronze
#

Hi, have you heard of streamelements bug where it takes double the points from the stream store giving viewers negative points? It's happening to me right now

weary mist
#

Lets have a quick look at that. is this in your stream, or someone elses

#

@jovial bronze

jovial bronze
#

It's in mine.

elder wind
#

hey streamelements.....how do i disable your sounds for followers and subs ect?

weary mist
#

@elder wind that is through the overlay editor

elder wind
#

@weary mist i cant find it anywhere in the editor

weary mist
#

@elder wind it will be in the alert box settings for the individual events

elder wind
#

@weary mist i legit dont even see that as an option anywher

#

oh

#

maybe i do...do i have to disbale it on ever overlay i use?

jovial bronze
#

To follow up on that its pretty much confirmed that the store is taking double points for every item.
I tested it myself

weary mist
#

im testing it as well

elder wind
#

im still getting sound from a follow :/

weary mist
#

@elder wind if you have disabled the sounds from all the overlays, then make sure to refresh cache in OBS. Sometimes OBS doesn't grab the updated information

coarse heath
#

Oh wizards of the SEsupport Realm, i stream on my consoles via an elgatohdpro BUT do not have audio going through my PC so that I can play without turning on my PC everytime I game. Question is: is there a way to turn my SE alerts audio on in a different audio channel in OBS than what game audio comes on?

#

I donโ€™t stream ON my console or I wouldnโ€™t need an elgato... I meant to say I game with consoles

waxen valve
#

@tight harness

"What sort of engagement do you mean?
As far as the access we request, anything that can control your account is directly activated by the buttons you press on the site.
The data we track is presented via charts & other cards. As well as our stats portal rolling out some time next year"

"Layer One is co-owned by @minor rainDevs & @LayerOneThom.
They have been in the industry for 6 years & working together for just shy of that.
There's also a few other hard working passionate individuals behind the site.
@J3d247 @PetraCat09 @IAmJohnnyBurns & @Impius"

jovial bronze
#

hi scalper, not sure if you saw after testing it but on the stream elements store page it also has the incorrect currency amount after asking a few people to check the store link on the website

edgy geyser
#

lol. thanks, and their home page.. .definately doesnt make them visable and easy to spot them.

#

then*

minor rain
#

@edgy geyser Thanks for the feedback, I will see if we can ahve that made a bit more apparent. Not trying ot hide anything ,just never been a priority to draw focus for us I suppose.

#

If you guys have questions feel free to shoot me a pm, no need to spam the StreamElements guys with something unrelated to their product

edgy geyser
#

Best of luck

waxen valve
#

@tight harness "The data we track from your permission set is specific to you & the Layer One users you grant access to.
Any data that we will in future be making accessible in future would already be publicly accessible to any developer. That would include things like the games your are playing & viewers when you are live."

minor rain
#

@tight harness @misty wagon If you have any questions about the product, feel free to reach out, would be happy to clear the air on any confusion.

misty wagon
#

hi @minor rain thanks for hopping in, were wondering why you need the permission

Obtain your email address Check if a user is subscribed to your channel Run commercials on your channel Update your channel's title, game, status, and other metadata Cut VODs Edit your channel feed View your channel feed Get a list of all subscribers to your channel Log into chat and send messages Manage your followed channels View your paid subscriptions Receive information about personal viewing activity and engagement with Twitch streams related to Layer Oneโ€™s products and services

Some of these sound very scary to people and not related to your service.

manic crow
#

I'm having issues with my alerts/store redemptions...sounds are working but the alerts/redemption words aren't showing but they show when I do the test

tight harness
#

@manic crow Which alerts are they not showing for? Bear in mind that sound redemptions do not cause a text alert to show, they are simply sound redemptions

manic crow
#

oh

#

the host alert isnt working at all

#

the chat shows the host but not the alert

tight harness
#

@manic crow You know the Activity Feed on our website? You need either that or our desktop app Ground Control open for host alerts to trigger, one or the other ๐Ÿ˜ƒ all other alerts will show as normal without this, but host alerts require one of those 2 to be open while you stream for them to show, it's to do with how we are able to pull data

manic crow
#

ohhh ok

#

thanks for the info!

tight harness
#

No problem

minor rain
#

@misty wagon It feels a bit weird posting this respon in here since it is fairly long, is there a place I can post it that wouldn't be in your support channel? Otherwise I can toss it in here. Wouldn't want someone else's message to be overlooked due to the block of text this response is going to be

#

_<

tight harness
#

@minor rain DMs will be fine, I don't need to see any reasoning, I was for some reason being tagged long after I lost interest in this topic ๐Ÿ˜„

quasi portal
#

Is it possible to do something clever with the widgets to somehow show the total monetary amount gathered since a specific date - where it's not per individual source? I plan on donating 100% of cheers+subs+tips to charity so would be really cool if you could somehow add it all up ๐Ÿค”

waxen valve
#

@minor rain you are associated with Layerone yeah ?

minor rain
#

I am the CEO

waxen valve
#

hello there :), all of this started when i was talkign to latte about your product ๐Ÿ˜ƒ

#

sorry for the spam Xd

minor rain
#

I pmed my response to Latte. I have no problem sending along the message to anyone else interested. Feels odd putting it into another company's support channel

waxen valve
#

i agree ๐Ÿ˜ƒ

tight harness
#

You agree but you started the conversation in said other company's support channel seanK

waxen valve
#

D:

#

i know ๐Ÿ˜ฆ im sorry

slim cairn
#

This is a marketing scheme to get me to buy hotdogs from Henry down the road... YOU'LL NEVER TAKE MY MONEY HENRY

tight harness
#

Crafty Henry seanW

candid whale
#

duplicating an overlay doesn't make it have a unique URL

slim cairn
#

It should...

candid whale
#

Yes, because that's how you create new ones quickly

stuck hamlet
#

whats your account name?

empty solar
#

hey guys is there a way to export my streamelements settings? so that i can add them from my old account to my new one?

stuck hamlet
#

im guessing: nakamura_rts

#

tabernak

candid whale
#

Yeah, they switched themselves somehow. false alarm

stuck hamlet
#

did you change your name, or make a new account completely? @WowoTabernak

weary mist
#

@WowoTabernak#5347 if you just changed your twitch name, log out and log back in

empty solar
#

had to make a new account @stuck hamlet due to my old one being suspended

stuck hamlet
#

That's against ToS monkaOMEGA

tight harness
stuck hamlet
#

ยฏ_(ใƒ„)_/ยฏ

empty solar
#

no no they let me

tight harness
#

Ban evasion

empty solar
#

its for a offensive username

#

it was not a ban

#

but a suspended account

stuck hamlet
#

What settings do you want exported?

empty solar
#

i can provide the email if you guys want

stuck hamlet
#

I don't care what you do on twitch, you're good.

tight harness
#

Suspended account is a temporary ban, semantics seanK

#

But yeah, we were just saying ๐Ÿ˜„

empty solar
#

well i would like to export whatever i can so that i have less to set up....

#

like if i could just migrate the one account to the other that would be great LOL

stuck hamlet
#

You can export points and tips.

#

What's your new account?

empty solar
#

TheTrueWowo

#

my old was Wowotabernak

stuck hamlet
#

Would you like me to export your points and Tips?

empty solar
#

you cant like export my settings or my overlays eh?

stuck hamlet
#

Nope.

empty solar
#

but whatever you can export would be great tho thanks โค

stuck hamlet
#

I can ask a dev if possible, but currently they arent awake

empty solar
#

that would be great if yes, if not ill spend a while remaking everything, thanks alot man

stuck hamlet
#

If you can be patient and at least wait a day or two, i can ask

empty solar
#

oh ya, i dont plan on streaming for a bit anyways

stuck hamlet
#

or you'll have to remake everything

#

Okay

#

I will ask them ๐Ÿ˜ƒ

empty solar
#

thanks alot

wanton escarp
#

Hello

weary mist
#

hello ali

proud pumice
#

I'm happy @waxen valve feels comfortable asking any sort of question here, thumbs up for @misty wagon for hunting down answers of another service and super like to @minor rain to bounce quickly and get proper answers to everyone involved, class A service all around. ๐Ÿ‘

#

I'd love to know more about what Layerone excels at @minor rain :>

woven coyote
#

Is there a way to modify the 8ball response messages? I mean this one: "{username}
the 8-ball says..."

stuck hamlet
#

there's no way to edit that, no :/

woven coyote
#

ooh I see :c , thanks

slim cairn
#

layerone seems really interesting

woven coyote
#

another question, there is a quote command aviable, but where that qoutes go/save? o.o

stuck hamlet
#

We don't have UI for the quote system, but you can add and remove quotes.

woven coyote
#

so there's no way to see them, like on a display list?

slim cairn
#

Well yes you can

#

it would be a little inefficient but you can just add them to the list manually

waxen valve
#

โค @proud pumice

rich urchin
#

i have a question when i create an overlay for a webcam with even like latest sub and latest tipper. how do i have it all stay together if i was to move my webcam

#

and so is webcam different from your overlay border still when ur live

weary mist
#

as long as they are all in the same overlay link, they are together

wanton escarp
#

Um

#

I have a queston

#

Nvm

minor rain
#

@proud pumice feel free to shoot me a dm, more than happy to discuss ๐Ÿ˜„

rich urchin
#

overlay link as in like the overlay border or actual link?

#

@weary mist

#

sorry for asking alot i am just making an overlay part for my webcam with latest sub and latest tipper box and i dont want end up streaming and moving cam and having to move everything else one by one ๐Ÿ˜…

heady sleet
#

Howdy guys! I was wondering if anyone know if their was a fancy way to work with follower alerts, and to only make them appear on screen if the person is actually in your channel when they hit follow?

weary mist
#

@rich urchin if you make it on one overlay, it will move together, unless you are moving it on the overlay editor

rich urchin
#

ok thanks

pine hemlock
#

@heady sleet nope. no service has that feature

wet lava
#

any one else having issues with the ground control app opening?

drowsy basin
#

Hey my hype cup keeps automatically filling up without anybody doing anything even if I reload/clear the cup

wet lava
#

@drowsy basin i had to wait for it to fully fill then clear it

buoyant rose
#

I've been having the same issue as Z9 except mine eventually freezes

winged sundial
#

hey guys how can i make it that my cup falls over once it is full

wet lava
#

i can open up ground control but cant see it

pine hemlock
#

@wet lava try going to c:/users/yourusername/appdata/roaming and deleting the ground control folder and reopening the app.

#

@drowsy basin We added the cup re-filling feature, it reloads the last 100 events automatically currently.

wet lava
#

thank u @pine hemlock

pale nest
#

Activity feed is not updating with any new events. I'm getting followers and hosts but they are not being put into the feed, which makes them not appear on stream. Any ideas? :/

winged sundial
#

so the cup wont fall over anymore?

pine hemlock
#

@pale nest Log out of our website and log back in, this should fix your issue with followers. As for hosts, we require that you have the Activity Feed section of our website open, or our Ground Control app: https://streamelements.com/groundcontrol

If you don't have one of those two open, host data does not get sent from twitch to us

pale nest
#

Roger, will give those a go.

hallow harbor
#

whats wrtong with this bit cup man

#

every time i start up obs it just pours out bits

#

tons

pine hemlock
#

cuda - Today at 11:00 PM
We added the cup re-filling feature, it reloads the last 100 events automatically currently.

hallow harbor
#

hahahah

#

So u added the re filling thing i aske dfor!

#

i guess i cant complain now

pine hemlock
#

Yes but its probably not the final iteration. I think 100 is too much, so we'll see what happens

#

But at least we know it works

hearty peak
#

id say 100 is fine, just have to empty the cup periodically just like with stream labs

pine hemlock
#

I mentioned that we should let the user choose how many to be refilled.

#

Buuuut, thats just my opinion

#

Ideally I think we want it to just refill what was already in it previous to scene swap/stream end

#

but I don't know whats possible

winged sundial
#

@pine hemlock Thank you ๐Ÿ˜ƒ

fleet summit
#

is thew new extension better then stream labs

lament blade
#

back

#

anyone on, it didnt work

stuck hamlet
#

Having the devs look into it

lucid lava
stuck hamlet
#

Are you using our bot, tipping service and overlays?

hazy thistle
#

Hi Guys! Thanks for the extension on Twitch! If you gonna make an overlay extension aswell i got some ideas.

#

It Would be great to have the minigames in the extension instead of the chat, so viewers could use their loyalty points without spamming the chat for example

sleek stratus
#

^^^^^

#

Great idea

tawny copper
#

hi guys, just wondering if there is a way to use the chat bot to do '!join', '!waitlist' and '!pick' for when people in chat want to play and its a way of using a queing system? thanks ๐Ÿ˜ƒ

tight harness
green linden
#

i need help with my bot setting as none of my stuff works and im live right now

tight harness
#

What is it that you're trying to do?

green linden
#

none of my commands or sound effect are working my bot wot even work and the oath token thing is messed up it was working a few days ago and now nothing works

tight harness
#

Do you know how to give dashboard access? That'd probably be easier

#

I'll DM you how to do it

green linden
#

i had someone do it for me last time im not good with stuff like this

tight harness
#

Yeah it's fine, I DM'd you how to do it, i'll have a proper look

lament blade
tight harness
#

Well that's interesting

stuck hamlet
#

euh

lament blade
#

thats all my overlays

#

turned into kermit

stuck hamlet
#

Can you refresh them?

#

like refresh the cache

tight harness
#

Copy pasta: Right click on your overlay browser source, click on Properties, then look for the button Refresh cache on current page, click on that

lament blade
#

ok ill try it

tight harness
lament blade
stuck hamlet
#

Features

tight harness
#

Yeah, it refills now

lament blade
#

orite

tight harness
#

Happy Thanksgiving seanK

lament blade
#

happy thanksgiving

stuck hamlet
#

i saw that

tight harness
#

I'm English, we don't even celebrate it NotLikeThis

atomic hollow
#

kill some indians

#

join the party

tight harness
#

I'll just eat a lasanga and pretend it's a turkey HandsUp

lament blade
#

im english 2 but ill eat some turkey lol

tight harness
#

I'll have turkey on Christmas, I can wait seanW

lament blade
#

oh yea ill have it for xmas 2 but turkey on 2 days is even better

tight harness
#

I like your thinking thinksmart

lament blade
#

So I became Affiliated and started filling out my forms yesterday. I sadly used auto fill on the Service Tax Form which put on the name Lance (REDACTED) instead of my name. Now I can't go back and change it back. Its giving me in the pop up saying that I cannot change and must wait 24-48 hours. It's been 2 days so who can I contact? And yes I contacted Twitch but they gave me a auto reply saying that they can't help me

#

I can screenshoot the email if needed

#

so i started using the new exstension feature which i love but i cant get rid of my bots from the all time leaderboard :/

tight harness
#

Twitch are the people to talk to about it, I'm not sure which department you contacted

lament blade
#

some of them bots i dont use anymore

tight harness
#

@lament blade Did you try adding them to the Ignored users list in Loyalty Settings?

stuck hamlet
lament blade
#

@tight harness I contacted Twitch Support

tight harness
#

Are you sure it's been 48 hours yet?

lament blade
#

Yep

#

there in the ignore list and i can only remove them from current not all time leaderboard

tight harness
#

I mean, if it says wait 48 hours and you've waited 48 hours and it still won't change that Twitch Support should do something

lament blade
#

I'll see what the Twitch Tax Help finds out

tight harness
#

Sounds good

stuck hamlet
lament blade
#

yea done that there still on the all time list

#

can only take them off the current leaderboard

stuck hamlet
#

Yea unfortunately you'll have to clear the all time board or wait till someone passes them

lament blade
#

if i clear it tho then people would have to start again?

stuck hamlet
#

yes

lament blade
#

i cant do that some people would be mad i have been streaming for 3 years now and ppl are quite attatched to there ranks

#

if you guys could add a way to delete them like you can with the current board that would be great

#

theres also people who have been banned on the list id like to remove

stuck hamlet
#

All-Time is all points you've gained from ONLY watching the stream, so editing it would be like cheating.

#

Maybe we could add just delete

lament blade
#

yea just to delete would be great , just want to remove the bots off there and anyone who is banned

tight harness
#

Understandable ๐Ÿ˜ƒ

lament blade
#

yea i cant see anyone overtaking a bot which was in my channel everyday and night for about 2 years

tight harness
#

You make a good point ๐Ÿ˜„

lament blade
#

tell the boss guys to add a delete button it would be much appriciated

#

anyways im off to play some stick of truth enjoy your day everyone and happy thanksgiving to you guys in the us

tight harness
#

Have a good day too @lament blade ๐Ÿ˜ƒ

green linden
#

ive made my mind up im changing to you guys as none of there staff are about an i need it now

tight harness
#

Yeah, we're always around ๐Ÿ˜ƒ

green linden
#

right can we talk and were do we begin

tight harness
green linden
#

just the basics for now im not very good with pcs and for a start have no idea what i am doing i normally get someone to help me set it up as i have special needs

tight harness
#

Some of them are a little outdated so just ask if you get stuck, but the youtube videos get you a good way through it

green linden
#

can no one help do it

#

can anyone help me on teamviewer

tight harness
#

DM'ing you about this currently

upper steeple
#

you guys just had to restart the bot right as i went live lol

tight harness
#

Welp monkaS

serene granite
#

it comes back insanely quick nowadays

misty wagon
#

It's the bungee-leash that we put on it... if it runs out to far and to fast it's even funny how it returns feelsgoldman

brittle aurora
#

Does streamelements counts hours on stream per user?

misty wagon
#

Yes, the viewtime command can show that. It's a template (now) when you create a new command

atomic hollow
#

not even a template, its a defualt command now -

tight harness
brittle aurora
#

Oh, so there is a chance to migrate hours from ankhbot ๐Ÿค”

stuck hamlet
#

Nope

clever nimbus
#

How do you edit a custom command?

tight harness
#

Do you see the pencil icon to the right?

clever nimbus
#

Yup...sorry...had it on a smaller screne LOL

tight harness
#

No problem ๐Ÿ˜„ that's usually the case, that was my next question seanK

candid whale
#

My imported tip data isn't being picked up in the overlay editor's widget preview. Is that normal? I imported from streamlabs

tight harness
#

You've got the 5 labels for the different kinds of data, just hit Save Changes when you've finished ๐Ÿ˜ƒ

candid whale
#

oh nice, thanks!

narrow kraken
#

Hi,
How do I change the locations of the items in the store?

tight harness
#

You mean the order in which they're displayed?

narrow kraken
#

So I can customize the locations of the products?

#

Yes

#

Can not we set the locations of the items specially?

tight harness
#

At the moment they are added in the order which you create them, things like tabs in the store have been requested on our ideas board already, if you search "store" you'll see a bunch of difference store idea requests

narrow kraken
#

I did not understand. ๐Ÿ˜ฆ

#

Will you tell me more briefly

tight harness
#

When an item is added to the store it goes at the end

narrow kraken
#

I'm talking to Translate

tight harness
#

Understand? ๐Ÿ˜ƒ

narrow kraken
#

Viewers wins points 10 minutes

How can I score points for 5 minutes?

#

Yes I Understand ๐Ÿ˜„

tight harness
#

Points are given every 10 minutes only

narrow kraken
#

๐Ÿ˜ฆ

#

Thanks

warped sierra
#

Sorry guys, me again...
Looks as though ive lost/gained a few followers since i put my follower goal overlay on my stream.
But the overlay isnt updating on the lost followers - only the gained, so it doesnt sync with what my twitch channel actual shows as my follower count.

any suggestions?

tight harness
#

That's because the Total Followers widget tracks your total number of followers whereas the follower goal adds one if you gain one but doesn't drop if you lose any

#

So it's the widget you're using that's causing that, you want the Total Followers widget instead ๐Ÿ˜ƒ

warped sierra
#

gotcha, is there a way to create an intuative follower goal with the total followers widget?

tight harness
#

You can remove the Total Followers: text part and then just put / x amount of followers

#

So for example {count}/100 Followers

#

Or Goal: {count}/100 Followers, you get the idea ๐Ÿ˜„

#

@warped sierra Makes sense?

warped sierra
#

@tight harness whos better than you?

tight harness
#

What? ๐Ÿ˜›

warped sierra
#

no-one. your the dragon! thank you!

tight harness
#

LUL you're welcome

#

Just let me know if you need anything else ๐Ÿ˜ƒ

quasi portal
#

Is it possible to do something clever with the widgets to somehow show the total monetary amount gathered since a specific date - where it's not per individual source? I plan on donating 100% of cheers+subs+tips to charity so would be really cool if you could somehow add it all up ?

#

(I think I can see the total via Twitch Dashboard)

tight harness
#

They're all gathered separately and not everybody uses dollars for tips so it would be a little tricky to do

#

Plus not everybody gets the same cut from Twitch

#

A few factors really

quasi portal
#

ahhh I see, was kinda hoping it'd be possible since Twitch shows the number ๐Ÿ˜ฆ

tight harness
#

It has been requested before though, just those obstacles make it a little difficult

#

I mean sure it's in your revenue part of Twitch but that's rather private data that not everybody wants to share

quasi portal
#

any clever way to maybe add it together myself with an algorithm ? I can get total bits, total tips and subscriber count from SE, but not sure if you can do algorithms with variables ?

tight harness
#

Not to my knowledge, would be nice if it was that easy ๐Ÿ˜„

quasi portal
#

dang, gotcha! thanks for the answer! I'll update it as a text string then, no real bother, cheers ๐Ÿ˜ƒ

tight harness
#

No problem seanLove

lament blade
#

fixed @stuck hamlet

normal mirage
#

Hey, Im trying to add my Overlay to OBS Studio and its only adding the top left portion of it... how can i fix that?

tight harness
#

You need to check your resolution is that of your monitor

normal mirage
#

how do i do that?

tight harness
#

Right click on your overlay, go to properties, check the height and width

#

That's what I mean by resolution

#

Most common is 1920 x 1080

normal mirage
#

ok... its saying 800x600 and thats not my resolution...

tight harness
#

Nope

#

That's the default one if you don't change it

#

But that's never what you want ๐Ÿ˜„

normal mirage
#

mines 1366x768

tight harness
#

That's your monitor resolution? Try that then

normal mirage
#

k

tight harness
#

A good trick to know is that Ctrl + F will fit the currently selected source to your full canvas ๐Ÿ˜ƒ

#

Shortcuts thinksmart

normal mirage
#

k.. so when i go to the source on the website... it just show the top left portion... i shrink it by 50% in the settings and nothing works...

#

in OBS...

tight harness
#

Put the overlay on the site to 1080p

#

Then fit it to your screen on OBS

#

Generally works when you do that

#

To change the overlay size on the site click on the pencil next to the name of the overlay

normal mirage
#

k thx brb

tight harness
#

No problem ๐Ÿ˜ƒ

normal mirage
#

k... nothing is working... even went to the pencil next to it... lemme try again...

#

is there a way to screen share so that i can show you what im doing?

tight harness
#

If you give me dashboard access I can see what you're doing and help you that way, probably easier ๐Ÿ˜ƒ I'll DM you about how we can do that

normal mirage
#

how do i give you access?

tight harness
#

Just DM'd you with the instructions of how to do that ๐Ÿ‘

tight harness
#

Fixed AJ_NinjaJedi's problem with screen share ๐Ÿ˜ƒ

atomic hollow
fluid bison
#

did something get in the way of Access Codes being fully implemented in the Stream Store?

tight harness
#

Having problems with it?

fluid bison
#

oh, no. i was just told a couple days ago that there would be an announcement in some way that it was fully implemented, because when i was last trying it out it was the half-baked version of it

atomic hollow
#

its ready to use

fluid bison
#

awesome. thanks for confirming

atomic hollow
#

โค

past night
#

Hello i was just wondering how do you play music through streamelements? Im currently using obs to stream

tight harness
#

You need to have one of two things open, either the Song request page on the website or our desktop app Ground Control

past night
#

Is there a way to let the viewers listen and for me not to?

tight harness
#

Yes there is, but it'll involve messing around with some 3rd party software

past night
#

Ah okay

#

Does Ground take up a lot of cpu?

tight harness
#

Nope, and it has a lot of uses, it's really rather good ๐Ÿ˜ƒ

past night
#

Thanks for the help ๐Ÿ˜„

tight harness
#

No problem ๐Ÿ˜„

past night
#

Oh one more question

#

How do i make it into sellout? ๐Ÿ˜„

#

Hahaha

tight harness
#

If you use our bot, overlay manager and tipping page you can be automatically posted in there by Now Live when you go live ๐Ÿ˜ƒ

#

You just need to let us know if you meet that criteria so we know to add you to the list of users for it

past night
#

Ah alrights. Thank you ๐Ÿ˜ƒ

tight harness
#

No problem, anything else just ask ๐Ÿ˜ƒ

plucky kernel
#

just saying alterts dont work or come very late or in pieces

tight harness
#

All of your alerts or some?

#

Also, is that happening on the overlay manager for you as well or just OBS?

coarse heath
#

Is there a way to choose a separate audio channel (from game audio) in OBS for alerts?

tight harness
#

You choose an audio channel for all of your audio in general in OBS, no way to pick and choose for different browser sources as far as I know

coarse heath
#

Booooo but Thanks, @tight harness as usual you rock!

tight harness
#

Happy to help ๐Ÿ˜ƒ

daring bear
#

Can streamelements help me work off all my thanksgiving food I just ate?

tight harness
#

Yes, we call it the workout widget seanK

daring bear
#

10/10 would beg for sponsorship again.

tight harness
daring bear
#

That's not a joke! SPONSOR ME DARN IT! I DON'T NEED MONEY JUST BRAGGING RIGHTS OVER MY FRIENDS!

tight harness
#

For all the right reasons I see seanK

daring bear
#

Well money's good to.

tight harness
#

Yes, good idea LUL

plucky kernel
#

im streaming roleplay cant answer really long. the followsound is like stuttering. that the only thing i can see

sleek ember
#

Does anyone know how I can export my loyality points?

tight harness
#

@plucky kernel We'll need to do some diagnosing so let us know when you have more time

sleek ember
#

@tight harness after downloading and unzipping the file I can't open any of the files stelfDerp

barren pawn
tight harness
#

@sleek ember I've DM'd you about this ๐Ÿ˜ƒ hope it helps

#

@barren pawn You mean StreamElements? ๐Ÿ˜„

barren pawn
#

sorry

#

keep mixing the names

#

dont kill me ๐Ÿ˜ข

tight harness
#

It's fine, I know how to fix this, one sec ๐Ÿ˜ƒ

#

Go into the properties of each of your overlays (right click, properties), then you need to tick 'shutdown source when not visible' for each of them

#

Otherwise they'll stay open in the background even if you're not using them, they'll play the sounds still and they'll use CPU up unnecessarily

#

@barren pawn Let me know how it goes after doing that ๐Ÿ˜ƒ

barren pawn
#

fanstastic ๐Ÿ˜„ thanks so much danLove

tight harness
#

No problem seanLove

barren pawn
#

also is streanelements working on notifications for a sub gift?

#

none happen for me yet. just curious

#

๐Ÿ˜›

tight harness
#

To my knowledge they should ๐Ÿค” hmm

#

Came out around the same time as raid alerts

oblique pilot
#

Hi my guys! Is there a way i can start a contest by command? Or one of my mods? That should be a great idea if not!

quasi portal
#

They do work as gifts too yeah ^

tight harness
#

@oblique pilot By command? I don't believe so, they can use dashboard access to do it though

oblique pilot
#

Oh ok, yeah by command for example !startcontest or something i think its something complicated but i was wondering just lol. It would be awesome. It would help alot

tight harness
oblique pilot
#

I will my man! @tight harness ๐Ÿ‘Œ๐Ÿพ

tight harness
high steeple
#

its sad but i need help making a overlay... XD

tight harness
#

Which part are you stuck at? ๐Ÿ˜ƒ

high steeple
#

ok ill try watching and see if i can get it XD

tight harness
#

No problem if you're still stuck after watching it, i'm around ๐Ÿ˜ƒ i'll help as much as I can

north shore
#

help pls lol

tight harness
#

@north shore Need more info ๐Ÿ˜„ what's up? ๐Ÿ˜ƒ

north shore
#

ok so im new to streamin, i want streamelements to welcome new followers and i also want the gamblling thing

#

cos i have streamlabs and its shite ๐Ÿ˜›

tight harness
#

Is that what you meant?

#

Or overlay alert box?

north shore
#

is that where it welcomes a new follower?

tight harness
#

All of the gambling minigames are in there too ๐Ÿ˜ƒ

#

It's where it says a message when somebody follows in the chat, yes

#

That's in Chat Alert > settings

#

Plus all the minigames (gambling) are in that modules section too ๐Ÿ˜ƒ

north shore
#

so confusing im sorry for being an idiot

#

omg i was on this

tight harness
#

๐Ÿ˜„

north shore
#

so sorry to waste ur time

tight harness
#

No don't be, i'm happy to help seanLove

north shore
#

thanks โค

#

im settin the gambling thing now so ill be back lol

tight harness
#

No problem ๐Ÿ˜„

north shore
#

you sir are a gem !

tight harness
#

SeemsGood Why thank you

#

posh I'm a sir now, snazzy ๐Ÿ˜„

north shore
#

lol ok im back

tight harness
#

That was quick seanK

north shore
#

how do i get it to say something other than roulette

#

like i see ppl say weeds and stupid stuff

tight harness
#

!gamble also works in terms of the command people use

#

If you click on Settings for Roulette you can change the wording in there

north shore
#

yeah ok now u have to work.....how?

tight harness
#

How do you change it?

north shore
#

the wordin ues

#

yes*

tight harness
#

You can change that text then click on Save in the bottom right

#

That menu pops up when you click on Settings in the Roulette section of the Modules page

north shore
#

where is says pointname? i change that?

#

it*

tight harness
#

Point name?

#

I don't see point name in that picture ๐Ÿ˜„

north shore
#

im lookin at my streamelements lol

#

says {pointname}

tight harness
#

Show me in a DM ๐Ÿ˜„

north shore
#

can u not just all me and screen share? im so confused lol

#

call*

#

ill show u what im seeing

tight harness
#

That does sound a lot easier ๐Ÿ˜›

north shore
#

call me ill show my screen, cos im lost lol

tight harness
#

Alright, finished what I was doing ๐Ÿ˜ƒ

north shore
#

can help me โค

#

?

tight harness
#

Yeah, want to call me?

north shore
#

yep but im gonna annoy u, u ready?