#helpdesk-twitch
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Hm I dunno where it's from
Correct, you need to click on the alert box then go into the settings for the right event
was traying to make the whole alert thing look bigger and not change anything else
Bawhaha. Ya it's from the Anthem discord @tight harness
If you want all of them to be bigger you'd have to change the settings for all of them individually
Hi, I want to use the command !redeem, I bought one but I do not know how to use it. Can you help me?
okey.. have made the follower alert text bigger.. now to the donation text wich im now having a bit of an issue with but will keep traying and then ask again if i start to struggle with it again
Hello Guys, an online friend of mine tipped me while i was using stream elements, but the tip didn't show up in the Animated Fortnite theme.
@faint edge No problem ๐
Fixed Luro's problem in #welcome
@split willow Do you have tip moderation enabled?
i do manage to get the text bigger, but not the box itself...
Stretch it
Yes
i have but it only stretched the box that it is inside of
@split willow Tip moderation means the tips need to be accepted before they'll display
The settings beneath tip moderation don't need tip moderation enabled for them to work
Ohh ok cool Thanks for the info.
No problem ๐
That's different, that's for adding tips from other sites when you import over to SE
anyone has experience with a ts3 server? I got one, but ja .. i suck for all those settings now (Channels, Rights, etc)
then get your own "teamspeak" 
Did that still the tip isn't reflecting on the overlay
I had one for years, I'm 25 and I used teamspeak since I was a kid ๐
I was always chilling on a server, but since I've my own now .. :c
I used to mess around with Teamspeak Admin Client, that was fun ๐
i don't wanna get into this detailed staff just for doing it once .. xD
@tight harness did a quick recording of what my issue is.. oyu see here that the alertbox will only make itself smaller and not bigger
It only goes to a certain size.
so it will not go big.. only smaller
It will go to the max size of the image.
Which makes sense, don't want pixelated images
^
@tight harness Got it working thanks!! ๐
Awesome ๐
hey, guys! i'm having an issue with the widget for twitch's chat
i had it working earlier today and after i shut down OBS and restarted it it's missing, and nothing i do seems to fix it
Try logging out of our site and back in and see if anything changes for you
okay, let me try
Just a quick question, I have link protection off so nobody gets purged while linking in chat. But it keep timing people out. Is that a bug or have I done something wrong?
OMG!! finally... did a bit of editing with some of the pitcute stuff so i manage to make it bigger.. and well the text is also bigger now but 1 type of text did not change.. and its the one of donations.. the messages i was able to change size of but not the part of alert that changes the size of the text that tells me the name of the donator and the ammont they donate
@neon ore That'll be down to your Twitch channel settings, there's an option for timing people out for posting links there too
@pine hemlock that didn't seem to do anything. if it matters, the "help" icon appears in the lower left corner of my stream preview in OBS. i've deleted and re-entered the browser source and have copied and pasted the link multiple times to make sure it was the correct one.
Right click your browser source, go to properties, scroll down and hit refresh cache
if that doesnt work, then you're probably not using OBS Stuido and you should upgrade
i have obs studio. ill check that in one moment, people just showed up to install
whtas in the red is what i have figure out how to change but not the one in the green
pretty sure that is just a example @faint edge
Pretty sure they have separate text settings
its shows the same size in OBS
Yeah it will do, what you have in OBS is the same as on the site
Nothing changes there
i know.. and its the text of the donator and ammount i want to have bigger of
Damn that alert is huge 
that worked @pine hemlock thank you! enjoy your day.
You're looking at downscaled alert btw.
Its gonna be huge on stream
And if you need to see your alerts, just open the activity feed.
It shows your recent events.
when you go and edit the text there should be "Text and secondary text" scroll up to see the area for just "text" that will edit the alert message
the secondery text is the text that is shwon when someone donates.. adn this is how it looks if i turn the message thing off
this is the setting for the alert text
yes go into text and the top half is where you resize the font and size of the small text you're wanting to change
Why are you making your alert the size of the screen anyway. It's literally going to cover your stream/gameplay... your viewers are going to not see anything.
If you're worried about yourself missing/not being able to read alerts, open the activity feed from our site or download Ground Control
Just saying
the reason i need it big is cause i dont have good eyes.. and cannot see small letters from afar.. and the alert is only going to be shown for about 5-8 seconds then go away
even with glasses
we do also have a chat alert module that lets the bot saw who follows/donates etc in twitch chat itself
That's not what cuda was saying, he was saying you have alternatives
From where i am sitting now.. my second monitor is about 1 and a half arm away froim me and furthern then an arm lengt gets all fussy in my sight
which may be more suitable than your method
have now been working on the settings for the alerts for about 3 hrs now

Was looking at overlays for about 30 mins testing out each of those i liked to see what i liked the most and the onei got now i then took about 1 hr to make all the stuff in those overlays placed where i wanted them placed.. then 1 hr or so to try figure out the text stuff and some other stuff for my OBS settings..
well.. the clock was around 16:00 when i sat down
anyone know why all my Stream element scenes have a help bubble?
and to think that this one tiny little thing i am traying to change has now taken more then 30 mins to find out what to do
It's cause we know ur Scottish Dave โค
@hasty star go to your browser setting in your streaming program and then refress
@faint edge you should relink your twitch to your discord profile, the name is still showing gbto
@hasty star That's easily fixed ๐ Right click on your overlay browser source, click on Properties, then look for the button Refresh cache on current page, click on that
Did we really had to tell that twice cause he's from Scotland? Seriously guys, that's not nice to my buddy Dave
can makes those jokes okay
I told him the official and detailed answer ๐
@weary mist done it now

Or from from Scotland 
@misty wagon I read that as "my hubby Dave", you married? 
Nah, the Scottish government didn't had the balls to declare weddings between Dutch and Scottish man legal 

I just admire him from a distance then 
@misty wagon do you know how i can change the size of the letters that i have marked inside of the red cirkle?

That's beautiful
The top text = the top that you're trying to change
the bottom = the long message
https://www.cuda.live/s/l6kc7Ad3.png = The top part of the alert
https://www.cuda.live/s/30quuoqn.png = The bottom long paragraph
I followed the conversation @faint edge and I don't agree with the solution you picked. I understand you have a hard time reading a 2nd monitor 1,5 arms length away but in my Dutch mind it makes no sense to punish your viewers for that by having insane big alerts.
Get a tablet/cellphone or even browser tab and pump up the font +20.
That's all I want to contribute to this 
it is the Alert message itself i want to make bigger... the settings your showing there is for the donation message not the alert message
You just showed us a screenshot of the donation message.
I showed you how to change both of the font sizes
What am i missing
it's all good
@faint edge which overlay are you editing ?
OW3 - BLUE FLARE IN GAME 16-9 ?
BLUE FLARE SUPER THEME the animated one

@serene granite is our resident paranormal
Nope! Just good designers and coders
omg!!! why did i not see that erlier!! ! over 1 hr to get it as i wanted!!!
now i dont need to have the donation text in there.. casue all i want to be shown is who donated and what ammount they did
Hello Streamelements. I have a question regarding chat alert! ๐
if its for YOU, then you shouldnt be reading that from the alertbox
you should be reading it from the activity feed or ground control @faint edge
@echo lodge ask pls
๐
So I wanna use my own emote for in a thank you message for a chat alert
like PogChamp
for example
{user} just hosted the stream for {amount} viewers PogChamp
Mine is named narptSICK
so if I replace PogChamp with narptSICK will it do so?
as long as the bot is subbed to you
Ohh got it
that makes sense
thanks ๐
guess I can use my twitch prime for that ๐
Gift it?
Final restult!!!

yay!! 3hrs WORK!!!!
ye that too
@tight harness I almost have to gift it, there isn't any other way is there?
No problem
U get to pick one bot to sub tho don't u?
As a partner I know you can get bots subbed
I thought as affiliate u can get one. Maybe it's partner only. Not sure.
searching about it. Can only find things about viewer bots. Haha.
Ya. Could of sworn I read somewhere u could partner 1 bot.
Partners can have multiple bots subbed
I have 2
But not sure about affiliates
Always been told they can't
My store sound items are not working. Any ideas?
Shows redeemed, takes the points, but no sound is played.
Do you have the Store Redemption widget on your overlay?
No. Guess I need to put it.
Yes, that's what plays the sound ๐
Thought so
Where do I find the widget?
overlay manager, widgets
@pine hemlock I do not see overlay manager. In overlays right now.
At the top of your overlay, Widgets
I'll send a screenshot
Top left, see it? https://gyazo.com/754c412fe23b7fcd977d34740f53f435
Ugh not using a streamelements overlay. Using one a viewer donated.
That's going to be a problem then ๐
Yeah you need to be using a SE overlay to support widgets to support store redemptions
if you are talking about an image that your viewer sent you, you can still use that
by overlay, we mean any asset that you would have. Alert boxes, event list, text boxes
images
Is it possible I can create a blank one to lay over my overlay? No he bought and donated a Nerd of die one. Wanted to use it at least for a while.
yeah, all overlays you create using the "Create new" in the upper right of the My Overlays page is blank initially
you just add stuff to it to fid what you need
So in this case Store Redemption widget
And if you want to add to it over time you can
Cool now it will not let me create a blank one LOL
Why? what does it say?
Just when I hit create it closes and no overlay shows up.
I click new blank overlay, then name it, and when I hit submit it just closes.
Derrin_Bearded_Gamer
Hosting right now trying to test in background before I stream.
๐
scroll down on your My Overlay page, I see two overlays called store
@neon thistle
Yeah LOL
you should now be able to open those up, and add things to them ๐
I have the browser source for the last one. I erased one. They all popped up at once.
Still not playing anything. Wondering if I have the command wrong.
let me check for you
I got it to go off by redeeming in the store. But not with direct command from chat
it is !store(space)(item) right?
Can I set it to play an animation at the same time?
the only way to make it an animation is making it a stream perk
sound effects only trigger sound
Yeah thank you. On the little video on how to make them it said use !store not !redeem
OKie. So stream perks do both.
videos need updating, LOTS has changed in the lsat 4 months
I have noticed. Great work though
Would have been so much easier but this guy donated this overlay and I wanted to use it.
Under stream perks it only shows preview image. Can we add videos?
should support webM I believe
redeem - is there any problems with it?
For redeeming what kind of item?
well any kind redeem wont consume points from my loyal viewers
Hey guys just installed the new Extension on my page, but it doesnt seem to work with the latest Firefox.
try using google chrome?
works fine on chrome
I saw your tweet. SL isnt working either correct?
no may be something to do with the newest FF
Then i dont believe the issue is with us
@serene nimbus Do you know how to give mod dashboard access? I can have a look at your settings if you DM me with an Editor link
Maybe not wasnt sure if it was some kind of version editing kind of like WoW mods
but like you said could be something on twitches side
Did you set a cost for the !redeem command in your Chat Commands?
Well the idea is that the store takes the points, not the !redeem command in Chat Commands
So you're charging people for using the command and then the store also charges them ๐
Right, but you said you've got a cost for the command's use in the first place, which is why there'll be a cost when it's used in the chat but not when it's used on the site
Are you following what i'm saying?
is there a way to configure the extension so far?
is there any difference?
is there two prices? one for store it self and other for chat command?
You can set a cost for ANY command to be used, if you say charge people 10 for the use of a command and then 50 for the redemption itself then you're effectively charging them 60
So if the cost setting isn't working in the store, but the command still charges them the 10 for using the command (regardless of response) then that'll be why they're getting charged for using the command still
@lament blade No, not yet, it's still a work in progress
Wait, i'll show you @serene nimbus
So here's my redeem command https://gyazo.com/a2c7f3ac7811e669ac64d8296b9262e5
You see how it says Command cost 0?
yeye fine, atleast there is an extension now ๐
You're not in Chat Commands, you're still in the store
but there is a price!
@wary solar refresh the cashe on OBS?
alright hold on
before it worked perfect
Okay, so it turns out you don't have a cost for using the !redeem command in general
I have my store for more than 2month up and running
and item price was more than enough
@wary solar If you don't know how to do that: right click on your overlay browser source, click on Properties, then look for the button Refresh cache on current page, click on that


@serene nimbus Yeah it's fine, I was asking you a separate question but we found out the answer ourselves
so ?
Thank you Scalper ๐
Anyone else having trouble with custom commands not being able to execute channel-specific emotes for some reason?
The bot must have a subscription to the channel
My custom chat command returns the message just fine but the emote isn't working, it's the written out code and not the emote itself, so strange
ooooh
Haha I should have thought of that
You can either gift it, or if you're a partner you can email twitch about it
I don't think its worth 4.99 for me to have a command that executes my emote. XD
Maybe when I get Partnered. Should only take 5-10 years at this rate
haha
Making an event list but when I try different animations I cant tell any difference between then
are they just moving so fast I'm missing the animation? Example being I tried the "rotate in" animation and emulated a follow event but I didn't notice it "rotating" in, it seemed to just kinda appear (which I assume is the "fade in" animation)
So the animations tab when I click on the event list is "fake" essentially? (compared to StreamLabs version that I'm currently trying to replace with SEs)
Turns out it's the text that's animated, Scalper just tested it for me @grizzled sail
If you'd like to suggest something different we're looking for suggestions of how to improve the event list: https://streamelements.helprace.com/i238-event-list-suggestions
๐ thanks! i'll take a closer look at it (since I was watching the "bars" not the text)
Gotcha ๐ no problem
Greetings!
I got : Could not fetch contests
more_vert
If i wan't to make constests.
@hazy thistle I am looking into it, and sending it to the devs.
so redeem is ok now? or its mnarked as a bug?
sorry I was streaming so couldnt be helpful ๐
@serene nimbus it should be working soon, if it isn't already
guys if i was puttin some timers notices on my stream to advertise donations and subs etc what would the actual links b? for instance would it b something like http/twitchtv. willobri? what would b link for subs and for donations etc?
@weary mist I hope so...
Your tip link would be https://streamelements.com/YourUsernameHere/tip
Your sub link isn't through us, that's through Twitch directly
Remember to change YourUsernameHere to your actual username
ok thx legendary
Your sub link should be https://www.twitch.tv/products/YourUsernameHere/ticket
cool thx, ur always saving my ass, my legendary white Knight lol
Happy to help ๐

ha, it's like when someone says "can i ask you a question?" .... you just did lol
Happy takes any opportunity to butt in 
I'll be his friend, totally not reluctantly or anything 
haha there u go happy you've scored!
Finally forced someone got someone to be my friend by using overwhelming psychic abilities by using a friendly approach

Hello! Just wondering: is there a way to export all tips as spreadsheet for example? I cannot find it. Thanks! ๐
contest tab isn't working for me, anyone else that has the problem?
@hearty flare there is not a tool at this time to do it but the tip information is available through streamelements public API
Self-promotion is not permitted in the discord @lucid lava. #291219887274328064 is the channel where SE streamers can have their stream link posted by a bot when they go live. If you are using SE tipping, bot, and overlays you can request to be added here
Again?
They posted in #welcome and was told not to already by Latte
Please follow our rules.
He said to mention it here, did I misunderstand him?
He said to mention here if you use our bot, overlays and tipping page
All that takes is "hey, can I join the sellout channel please?"
Oh I am sorry. ๐ฆ
no problem @lucid lava mistakes happen โค
@dense jackal appreciate the condolences but twice in 5 mins is just ignorance
There's nothing to configure
i just checked my OBS and my overlays have dissappeared, there's only a HELP icon in the lower right corner, is anyone else experiencing this too?
You're welcome @daring bear 
Is there anyway to blacklist the point system? My old twitch name is #1 the newfbot (My mod) is #2 and Mikuia (Osu! Bot) is #3
@maiden grotto That's easily fixed ๐ Right click on your overlay browser source, click on Properties, then look for the button Refresh cache on current page, click on that
alright, all workin back again, thanks @tight harness !!
i wonder why it happened tho, but i'm glad i now know how to fix it
No problem ๐
?
Yeah
Can i delete my users points from there aswell?
You can do that from the Leaderboard page
oh nvm found it
Isn't that what you want to do, remove your points?
Yeah i just clicked the trash button tho it was faster XD
If you add negative points it takes away those points
Ohh, true 
Pfft, boring way of doing things 
haha ๐ i may be dumb but ive mastered the art of lazyness
Thanks for the help! See ya around when i go dumb again!
on one of the channels i moderate i have a weird issue when adding quotes. new quotes added always prompt: "6:02 ModeratorVerifiedStreamElements: @Otto_vonTueftelstein added quote #0"
So even if you add multiple quotes they all get added as 0?
Or have you only added 1 quote and you're confused why it says 0 and not 1?
yes
Which?
no, over 30 quotes now
And they're all showing as number 0?
the issue is relatively new
Can you DM me the twitch channel's link?
the last 3 or 4 i noticed it
I see the Twitch extensions are live, awesome.
Quick question: We can't turn certain elements off in the extension? like the amount of messages a certain person has send? Some people value their privacy and don't like to be tracked in that way
unrelated question:
The loyalty system tracks even when you're offline, correct? there is no difference between live and offline at the moment?
I think the tip messages aren't working.
Sorry was looking into an issue in a stream that was live, was talking there, trying to catch up now
@radiant crest The Twitch api tracks all that. Anyone with the skills can make that information availble. There is no such thing as turning it off anymore these days when it comes to being online.
hey there . Was there an update on the website?
fair
@candid whale Haven't heard any other reports of this, will keep an eye out
@barren glacier Did you do the Refresh cache on current page?
its not showing onn the streeam
Right click on your overlay browser source, click on Properties, then look for the button Refresh cache on current page, click on that
ys i did
And do you see the Help button in the bottom left?
@candid whale The alert box seems pretty small in that screenshot, could be too limited for the message
changed the size, no change. other alerts work fine, just not the tip @tight harness
@waxen valve here
I'm ๐ค
0.o hahah thank you ๐
Actually woke up a little from laughing outloud
THANK YOU STREAMELEMENTS FOR NOT MAKING MY CUP RESET
i have a small queery, i am using http://layerone.io and @misty wagon says i shouldnt :S could you post the connection requierments latte ?
Layer One aggregates broadcaster services and tools into a customizable dashboard. We work to arm you with a production suite that centralizes integrations into one window, enabling you to gain immediate insight into the data that you deem important and allow you to get back to what you do best. Streaming.
christmas came early
@candid whale I'll test mine, if it's fine then it's your alert box
@candid whale Looks like it's your alert box https://gyazo.com/acc5c6c540cf0aac9ab8ef4caaa39cbf
side note question..... what is layerone :P
I'll remake it, sorry for the false alarm
No problem ๐
@candid whale refere to @misty wagon message above ๐ he edited it
yeah its liek a super dashboard :S
hold up ill send a link!
best explination possible
I've heard of it before
should i be worried @tight harness :S
Layer One permissions: Obtain your email address Check if a user is subscribed to your channel Run commercials on your channel Update your channel's title, game, status, and other metadata Cut VODs Edit your channel feed View your channel feed Get a list of all subscribers to your channel Log into chat and send messages Manage your followed channels View your paid subscriptions Receive information about personal viewing activity and engagement with Twitch streams related to Layer Oneโs products and services
I don't understand why they should be given the permission to run commercials, cut vods, send chat msg, view your financials, manager your followed channels???? wait whut?
sorry me no understand why I need to use that?
update your title, game status and other metadata
It's not you, it's permission you give them
naka i dont think any of us is saying its necesary to use layer one <.<
you dont need to @candid whale im just looking for support ๐
you can use whatever you like ๐
right, got confused there. I don't use it so i got confused by getting mentioned
@candid whale confusion @waxen valve wanted to answer @edgy geyser bur tagged you ๐
latte perhaps its so you can run those cmds from their dashboard?
thats what i was thinking @edgy geyser
the financials though..
If you connect with your Twitch account to that you already have those permission
do they have a support number/ticket system?
im not sure 0.o i just tweeted them see if they reply
I'd be more worried about "Receive information about personal viewing activity and engagement with Twitch streams", viewing activity sure, but what defines "engagement"?
They prolly make you follow them but you also give them the right to unfollow/follow others. Their business model is big data, sell it for ads
wait what @misty wagon 00.0
thats the other thing i was looking for @misty wagon whos the owning entity..
they have no copyright or legal docs at bottom of pages
nor owning entity..
There is no ToS oh never mind Leozas just said that
okay so i should GTFO ?
Yes
Btw when I said talk in support about it @waxen valve I was talking about the question you asked me in which I fell asleep halfway. Not layer`1. 
another question concerning the new extentions, there doesnt seem to be any customizable settings on the twitch side of things for it, and i havent checked on the SE site. but are there any plans on customizing it? say, which tab will be the default "loaded" tab, excluding X viewers from X data>/
?(
Reading now @edgy geyser
nwnw, no rush, more a curiousity than anything else.
Right now there's no configurable settings because it's still a work in progress
We're wanting you all to help us improve it here: https://streamelements.helprace.com/i454-collection-of-ideas-for-our-twitch-panel-extension
Any and all suggestions you have in regards to the extension comment on that with the suggestions ๐
If you see anybody else asking and you have the link handy, please help out and send it to them 
Also - now that i noticed you're avatar is animated, whats the source for that gif :P
your* but oh well lol
That gif is my top cheermote, I'm a Twitch Partner 
xD looks alot like a concept a friend of mine drew for her book. though less lazer and rainbow halo
Lmao 
My girlfriend drew the dragon, it's meant to be a silly dragon Jesus emote

It was then animated into the cheermote by an animator
Dragon Jesus... haha http://i0.kym-cdn.com/photos/images/original/000/659/237/de7.gif

Omg thos permissions.... ๐ฃ much?
nvm *
You fixed it?

@tight harness @misty wagon talking to Layerone now, and they said these were linked on their main homepage
Layer One aggregates broadcaster services and tools into a customizable dashboard. We work to arm you with a production suite that centralizes integrations into one window, enabling you to gain immediate insight into the data that you deem important and allow you to get back to what you do best. Streaming.
Layer One aggregates broadcaster services and tools into a customizable dashboard. We work to arm you with a production suite that centralizes integrations into one window, enabling you to gain immediate insight into the data that you deem important and allow you to get back to what you do best. Streaming.
I never said they weren't 
they are saying why do they need to have access to start a commercial
OH!
I don't think it's necessary ๐
wait @edgy geyser sorry legend Xd hahah
exactly
that's another permission ill talk to them about @weary mist
awaiting a reply ๐
talked about the Cut VODS, the manage followers and the running comercials ๐ see what they say
I'm not sure why they need to monitor your engagement with other streamers, engagement is very vague
That was quick, not as quick as us though 
i know! their reasons are prety viable tbh :S
tell me what you think and what i shoudl ask them ?
@misty wagon @edgy geyser
Did they explain why they need data on your "engagement"?
"And, the access to your "viewing activity" to our knowledge is not something we can actively access via a public Twitch API endpoint.
However, we can technically find where anyone is on Twitch by joining every Twitch Chat & watching to see where you are in Twitch Chats ๐ค"
does this explain ?:S
Doesn't explain engagement, nope
Hi, have you heard of streamelements bug where it takes double the points from the stream store giving viewers negative points? It's happening to me right now
Lets have a quick look at that. is this in your stream, or someone elses
@jovial bronze
It's in mine.
hey streamelements.....how do i disable your sounds for followers and subs ect?
@elder wind that is through the overlay editor
@weary mist i cant find it anywhere in the editor
@elder wind it will be in the alert box settings for the individual events
@weary mist i legit dont even see that as an option anywher
oh
maybe i do...do i have to disbale it on ever overlay i use?
To follow up on that its pretty much confirmed that the store is taking double points for every item.
I tested it myself
im testing it as well
im still getting sound from a follow :/
@elder wind if you have disabled the sounds from all the overlays, then make sure to refresh cache in OBS. Sometimes OBS doesn't grab the updated information
Oh wizards of the SEsupport Realm, i stream on my consoles via an elgatohdpro BUT do not have audio going through my PC so that I can play without turning on my PC everytime I game. Question is: is there a way to turn my SE alerts audio on in a different audio channel in OBS than what game audio comes on?
I donโt stream ON my console or I wouldnโt need an elgato... I meant to say I game with consoles
@tight harness
"What sort of engagement do you mean?
As far as the access we request, anything that can control your account is directly activated by the buttons you press on the site.
The data we track is presented via charts & other cards. As well as our stats portal rolling out some time next year"
"Layer One is co-owned by @minor rainDevs & @LayerOneThom.
They have been in the industry for 6 years & working together for just shy of that.
There's also a few other hard working passionate individuals behind the site.
@J3d247 @PetraCat09 @IAmJohnnyBurns & @Impius"
hi scalper, not sure if you saw after testing it but on the stream elements store page it also has the incorrect currency amount after asking a few people to check the store link on the website
lol. thanks, and their home page.. .definately doesnt make them visable and easy to spot them.
then*
@edgy geyser Thanks for the feedback, I will see if we can ahve that made a bit more apparent. Not trying ot hide anything ,just never been a priority to draw focus for us I suppose.
If you guys have questions feel free to shoot me a pm, no need to spam the StreamElements guys with something unrelated to their product
Best of luck
@tight harness "The data we track from your permission set is specific to you & the Layer One users you grant access to.
Any data that we will in future be making accessible in future would already be publicly accessible to any developer. That would include things like the games your are playing & viewers when you are live."
@tight harness @misty wagon If you have any questions about the product, feel free to reach out, would be happy to clear the air on any confusion.
@minor rain thanks for hopping in, were wondering why you need the permission
Obtain your email address Check if a user is subscribed to your channel Run commercials on your channel Update your channel's title, game, status, and other metadata Cut VODs Edit your channel feed View your channel feed Get a list of all subscribers to your channel Log into chat and send messages Manage your followed channels View your paid subscriptions Receive information about personal viewing activity and engagement with Twitch streams related to Layer Oneโs products and services
Some of these sound very scary to people and not related to your service.
I'm having issues with my alerts/store redemptions...sounds are working but the alerts/redemption words aren't showing but they show when I do the test
@manic crow Which alerts are they not showing for? Bear in mind that sound redemptions do not cause a text alert to show, they are simply sound redemptions
@manic crow You know the Activity Feed on our website? You need either that or our desktop app Ground Control open for host alerts to trigger, one or the other ๐ all other alerts will show as normal without this, but host alerts require one of those 2 to be open while you stream for them to show, it's to do with how we are able to pull data
No problem
@misty wagon It feels a bit weird posting this respon in here since it is fairly long, is there a place I can post it that wouldn't be in your support channel? Otherwise I can toss it in here. Wouldn't want someone else's message to be overlooked due to the block of text this response is going to be
_<
@minor rain DMs will be fine, I don't need to see any reasoning, I was for some reason being tagged long after I lost interest in this topic ๐
Is it possible to do something clever with the widgets to somehow show the total monetary amount gathered since a specific date - where it's not per individual source? I plan on donating 100% of cheers+subs+tips to charity so would be really cool if you could somehow add it all up ๐ค
@minor rain you are associated with Layerone yeah ?
I am the CEO
hello there :), all of this started when i was talkign to latte about your product ๐
sorry for the spam Xd
I pmed my response to Latte. I have no problem sending along the message to anyone else interested. Feels odd putting it into another company's support channel
i agree ๐
You agree but you started the conversation in said other company's support channel 
This is a marketing scheme to get me to buy hotdogs from Henry down the road... YOU'LL NEVER TAKE MY MONEY HENRY
Crafty Henry 
duplicating an overlay doesn't make it have a unique URL
It should...
Yes, because that's how you create new ones quickly
whats your account name?
hey guys is there a way to export my streamelements settings? so that i can add them from my old account to my new one?
Yeah, they switched themselves somehow. false alarm
did you change your name, or make a new account completely? @WowoTabernak
@WowoTabernak#5347 if you just changed your twitch name, log out and log back in
had to make a new account @stuck hamlet due to my old one being suspended
That's against ToS 

ยฏ_(ใ)_/ยฏ
no no they let me
Ban evasion
What settings do you want exported?
i can provide the email if you guys want
I don't care what you do on twitch, you're good.
Suspended account is a temporary ban, semantics 
But yeah, we were just saying ๐
well i would like to export whatever i can so that i have less to set up....
like if i could just migrate the one account to the other that would be great LOL
Would you like me to export your points and Tips?
you cant like export my settings or my overlays eh?
Nope.
but whatever you can export would be great tho thanks โค
I can ask a dev if possible, but currently they arent awake
that would be great if yes, if not ill spend a while remaking everything, thanks alot man
If you can be patient and at least wait a day or two, i can ask
oh ya, i dont plan on streaming for a bit anyways
thanks alot
Hello
hello ali
I'm happy @waxen valve feels comfortable asking any sort of question here, thumbs up for @misty wagon for hunting down answers of another service and super like to @minor rain to bounce quickly and get proper answers to everyone involved, class A service all around. ๐
I'd love to know more about what Layerone excels at @minor rain :>
Is there a way to modify the 8ball response messages? I mean this one: "{username}
the 8-ball says..."
there's no way to edit that, no :/
ooh I see :c , thanks
layerone seems really interesting
another question, there is a quote command aviable, but where that qoutes go/save? o.o
We don't have UI for the quote system, but you can add and remove quotes.
Well yes you can
it would be a little inefficient but you can just add them to the list manually
โค @proud pumice
i have a question when i create an overlay for a webcam with even like latest sub and latest tipper. how do i have it all stay together if i was to move my webcam
and so is webcam different from your overlay border still when ur live
as long as they are all in the same overlay link, they are together
@proud pumice feel free to shoot me a dm, more than happy to discuss ๐
overlay link as in like the overlay border or actual link?
@weary mist
sorry for asking alot i am just making an overlay part for my webcam with latest sub and latest tipper box and i dont want end up streaming and moving cam and having to move everything else one by one ๐
Howdy guys! I was wondering if anyone know if their was a fancy way to work with follower alerts, and to only make them appear on screen if the person is actually in your channel when they hit follow?
@rich urchin if you make it on one overlay, it will move together, unless you are moving it on the overlay editor
ok thanks
@heady sleet nope. no service has that feature
any one else having issues with the ground control app opening?
Hey my hype cup keeps automatically filling up without anybody doing anything even if I reload/clear the cup
@drowsy basin i had to wait for it to fully fill then clear it
I've been having the same issue as Z9 except mine eventually freezes
hey guys how can i make it that my cup falls over once it is full
i can open up ground control but cant see it
@wet lava try going to c:/users/yourusername/appdata/roaming and deleting the ground control folder and reopening the app.
@drowsy basin We added the cup re-filling feature, it reloads the last 100 events automatically currently.
thank u @pine hemlock
Activity feed is not updating with any new events. I'm getting followers and hosts but they are not being put into the feed, which makes them not appear on stream. Any ideas? :/
so the cup wont fall over anymore?
@winged sundial https://www.cuda.live/s/guep8kvg.gif
@pale nest Log out of our website and log back in, this should fix your issue with followers. As for hosts, we require that you have the Activity Feed section of our website open, or our Ground Control app: https://streamelements.com/groundcontrol
If you don't have one of those two open, host data does not get sent from twitch to us
Roger, will give those a go.
whats wrtong with this bit cup man
every time i start up obs it just pours out bits
tons
cuda - Today at 11:00 PM
We added the cup re-filling feature, it reloads the last 100 events automatically currently.
hahahah
So u added the re filling thing i aske dfor!
i guess i cant complain now
Yes but its probably not the final iteration. I think 100 is too much, so we'll see what happens
But at least we know it works
id say 100 is fine, just have to empty the cup periodically just like with stream labs
I mentioned that we should let the user choose how many to be refilled.
Buuuut, thats just my opinion
Ideally I think we want it to just refill what was already in it previous to scene swap/stream end
but I don't know whats possible
@pine hemlock Thank you ๐
is thew new extension better then stream labs
Having the devs look into it
Can I be included in the #291219887274328064 section?
Are you using our bot, tipping service and overlays?
Hi Guys! Thanks for the extension on Twitch! If you gonna make an overlay extension aswell i got some ideas.
It Would be great to have the minigames in the extension instead of the chat, so viewers could use their loyalty points without spamming the chat for example
hi guys, just wondering if there is a way to use the chat bot to do '!join', '!waitlist' and '!pick' for when people in chat want to play and its a way of using a queing system? thanks ๐
@hazy thistle Extension ideas should go here: https://streamelements.helprace.com/i454-collection-of-ideas-for-our-twitch-panel-extension ๐
@tawny copper That idea is currently under review https://streamelements.helprace.com/i197-viewer-queue-system ๐
i need help with my bot setting as none of my stuff works and im live right now
What is it that you're trying to do?
none of my commands or sound effect are working my bot wot even work and the oath token thing is messed up it was working a few days ago and now nothing works
Do you know how to give dashboard access? That'd probably be easier
I'll DM you how to do it
i had someone do it for me last time im not good with stuff like this
Yeah it's fine, I DM'd you how to do it, i'll have a proper look
what is going on???
Well that's interesting
Copy pasta: Right click on your overlay browser source, click on Properties, then look for the button Refresh cache on current page, click on that
ok ill try it

ok i just refreshed obs and the images r gone but my cup just magically filled up
Yeah, it refills now
orite
Happy Thanksgiving 
happy thanksgiving
i saw that
I'm English, we don't even celebrate it 
I'll just eat a lasanga and pretend it's a turkey 
im english 2 but ill eat some turkey lol
I'll have turkey on Christmas, I can wait 
oh yea ill have it for xmas 2 but turkey on 2 days is even better
I like your thinking 
So I became Affiliated and started filling out my forms yesterday. I sadly used auto fill on the Service Tax Form which put on the name Lance (REDACTED) instead of my name. Now I can't go back and change it back. Its giving me in the pop up saying that I cannot change and must wait 24-48 hours. It's been 2 days so who can I contact? And yes I contacted Twitch but they gave me a auto reply saying that they can't help me
I can screenshoot the email if needed
so i started using the new exstension feature which i love but i cant get rid of my bots from the all time leaderboard :/
Twitch are the people to talk to about it, I'm not sure which department you contacted
some of them bots i dont use anymore
@lament blade Did you try adding them to the Ignored users list in Loyalty Settings?
you can edit/remove their points here: https://streamelements.com/dashboard/leaderboard/current
@tight harness I contacted Twitch Support
Are you sure it's been 48 hours yet?
Yep
there in the ignore list and i can only remove them from current not all time leaderboard
I mean, if it says wait 48 hours and you've waited 48 hours and it still won't change that Twitch Support should do something
I'll see what the Twitch Tax Help finds out
Sounds good
Ignore list is here: https://streamelements.com/dashboard/loyalty
yea done that there still on the all time list
can only take them off the current leaderboard
Yea unfortunately you'll have to clear the all time board or wait till someone passes them
if i clear it tho then people would have to start again?
yes
i cant do that some people would be mad i have been streaming for 3 years now and ppl are quite attatched to there ranks
if you guys could add a way to delete them like you can with the current board that would be great
theres also people who have been banned on the list id like to remove
All-Time is all points you've gained from ONLY watching the stream, so editing it would be like cheating.
Maybe we could add just delete
yea just to delete would be great , just want to remove the bots off there and anyone who is banned
Understandable ๐
yea i cant see anyone overtaking a bot which was in my channel everyday and night for about 2 years
You make a good point ๐
tell the boss guys to add a delete button it would be much appriciated
anyways im off to play some stick of truth enjoy your day everyone and happy thanksgiving to you guys in the us
Have a good day too @lament blade ๐
ive made my mind up im changing to you guys as none of there staff are about an i need it now
Yeah, we're always around ๐
right can we talk and were do we begin
Do you just want to get setup? Because we have tonnes of youtube videos to help with that: https://www.youtube.com/streamelements/videos there's so many features it'd probably take us hours to walk through it
Official youtube channel for StreamElements tutorials https://StreamElements.com
just the basics for now im not very good with pcs and for a start have no idea what i am doing i normally get someone to help me set it up as i have special needs
Some of them are a little outdated so just ask if you get stuck, but the youtube videos get you a good way through it
DM'ing you about this currently
you guys just had to restart the bot right as i went live lol
Welp 
it comes back insanely quick nowadays
It's the bungee-leash that we put on it... if it runs out to far and to fast it's even funny how it returns 
Does streamelements counts hours on stream per user?
Yes, the viewtime command can show that. It's a template (now) when you create a new command

Oh, so there is a chance to migrate hours from ankhbot ๐ค
Nope
How do you edit a custom command?
Do you see the pencil icon to the right?
Yup...sorry...had it on a smaller screne LOL
No problem ๐ that's usually the case, that was my next question 
My imported tip data isn't being picked up in the overlay editor's widget preview. Is that normal? I imported from streamlabs
If any widget data seems to need some editing you can do that here: https://streamelements.com/dashboard/session
You've got the 5 labels for the different kinds of data, just hit Save Changes when you've finished ๐
oh nice, thanks!
Hi,
How do I change the locations of the items in the store?
You mean the order in which they're displayed?
So I can customize the locations of the products?
Yes
Can not we set the locations of the items specially?
At the moment they are added in the order which you create them, things like tabs in the store have been requested on our ideas board already, if you search "store" you'll see a bunch of difference store idea requests
When an item is added to the store it goes at the end
I'm talking to Translate
Viewers wins points 10 minutes
How can I score points for 5 minutes?
Yes I Understand ๐
Points are given every 10 minutes only
Sorry guys, me again...
Looks as though ive lost/gained a few followers since i put my follower goal overlay on my stream.
But the overlay isnt updating on the lost followers - only the gained, so it doesnt sync with what my twitch channel actual shows as my follower count.
any suggestions?
That's because the Total Followers widget tracks your total number of followers whereas the follower goal adds one if you gain one but doesn't drop if you lose any
So it's the widget you're using that's causing that, you want the Total Followers widget instead ๐
gotcha, is there a way to create an intuative follower goal with the total followers widget?
You can remove the Total Followers: text part and then just put / x amount of followers
So for example {count}/100 Followers
Or Goal: {count}/100 Followers, you get the idea ๐
@warped sierra Makes sense?
@tight harness whos better than you?
What? ๐
no-one. your the dragon! thank you!
Is it possible to do something clever with the widgets to somehow show the total monetary amount gathered since a specific date - where it's not per individual source? I plan on donating 100% of cheers+subs+tips to charity so would be really cool if you could somehow add it all up ?
(I think I can see the total via Twitch Dashboard)
They're all gathered separately and not everybody uses dollars for tips so it would be a little tricky to do
Plus not everybody gets the same cut from Twitch
A few factors really
ahhh I see, was kinda hoping it'd be possible since Twitch shows the number ๐ฆ
It has been requested before though, just those obstacles make it a little difficult
I mean sure it's in your revenue part of Twitch but that's rather private data that not everybody wants to share
any clever way to maybe add it together myself with an algorithm ? I can get total bits, total tips and subscriber count from SE, but not sure if you can do algorithms with variables ?
Not to my knowledge, would be nice if it was that easy ๐
dang, gotcha! thanks for the answer! I'll update it as a text string then, no real bother, cheers ๐
No problem 
fixed @stuck hamlet
Hey, Im trying to add my Overlay to OBS Studio and its only adding the top left portion of it... how can i fix that?
You need to check your resolution is that of your monitor
how do i do that?
Right click on your overlay, go to properties, check the height and width
That's what I mean by resolution
Most common is 1920 x 1080
ok... its saying 800x600 and thats not my resolution...
Nope
That's the default one if you don't change it
But that's never what you want ๐
mines 1366x768
That's your monitor resolution? Try that then
k
A good trick to know is that Ctrl + F will fit the currently selected source to your full canvas ๐
Shortcuts 
k.. so when i go to the source on the website... it just show the top left portion... i shrink it by 50% in the settings and nothing works...
in OBS...
Put the overlay on the site to 1080p
Then fit it to your screen on OBS
Generally works when you do that
To change the overlay size on the site click on the pencil next to the name of the overlay
k thx brb
No problem ๐
k... nothing is working... even went to the pencil next to it... lemme try again...
is there a way to screen share so that i can show you what im doing?
If you give me dashboard access I can see what you're doing and help you that way, probably easier ๐ I'll DM you about how we can do that
how do i give you access?
Just DM'd you with the instructions of how to do that ๐
Fixed AJ_NinjaJedi's problem with screen share ๐

did something get in the way of Access Codes being fully implemented in the Stream Store?
Having problems with it?
oh, no. i was just told a couple days ago that there would be an announcement in some way that it was fully implemented, because when i was last trying it out it was the half-baked version of it
its ready to use
awesome. thanks for confirming
โค
Hello i was just wondering how do you play music through streamelements? Im currently using obs to stream
You need to have one of two things open, either the Song request page on the website or our desktop app Ground Control
Is there a way to let the viewers listen and for me not to?
Yes there is, but it'll involve messing around with some 3rd party software
Nope, and it has a lot of uses, it's really rather good ๐
Thanks for the help ๐
No problem ๐
If you use our bot, overlay manager and tipping page you can be automatically posted in there by Now Live when you go live ๐
You just need to let us know if you meet that criteria so we know to add you to the list of users for it
Ah alrights. Thank you ๐
No problem, anything else just ask ๐
just saying alterts dont work or come very late or in pieces
All of your alerts or some?
Also, is that happening on the overlay manager for you as well or just OBS?
Is there a way to choose a separate audio channel (from game audio) in OBS for alerts?
You choose an audio channel for all of your audio in general in OBS, no way to pick and choose for different browser sources as far as I know
Booooo but Thanks, @tight harness as usual you rock!
Can streamelements help me work off all my thanksgiving food I just ate?
Yes, we call it the workout widget 
10/10 would beg for sponsorship again.

That's not a joke! SPONSOR ME DARN IT! I DON'T NEED MONEY JUST BRAGGING RIGHTS OVER MY FRIENDS!
For all the right reasons I see 
Yes, good idea 
im streaming roleplay cant answer really long. the followsound is like stuttering. that the only thing i can see
Does anyone know how I can export my loyality points?
@sleek ember https://github.com/Slikrick/streamelements-csv
@plucky kernel We'll need to do some diagnosing so let us know when you have more time
@tight harness after downloading and unzipping the file I can't open any of the files 
hey i have a custom skin from streamelements and i have issues with notifcations echo/ plating more than once (hope you dont mind a clips from the stream): https://clips.twitch.tv/MildAgileFungusSoonerLater
@sleek ember I've DM'd you about this ๐ hope it helps
@barren pawn You mean StreamElements? ๐
It's fine, I know how to fix this, one sec ๐
Go into the properties of each of your overlays (right click, properties), then you need to tick 'shutdown source when not visible' for each of them
Otherwise they'll stay open in the background even if you're not using them, they'll play the sounds still and they'll use CPU up unnecessarily
@barren pawn Let me know how it goes after doing that ๐
fanstastic ๐ thanks so much 
No problem 
also is streanelements working on notifications for a sub gift?
none happen for me yet. just curious
๐
Hi my guys! Is there a way i can start a contest by command? Or one of my mods? That should be a great idea if not!
They do work as gifts too yeah ^
@oblique pilot By command? I don't believe so, they can use dashboard access to do it though
Oh ok, yeah by command for example !startcontest or something i think its something complicated but i was wondering just lol. It would be awesome. It would help alot
Would be worth checking if it's on the ideas board already https://strms.net/ideas
I will my man! @tight harness ๐๐พ

its sad but i need help making a overlay... XD
Which part are you stuck at? ๐
@high steeple I'd be happy to point you in the right direction, our Initial Setup video on our youtube channel actually helps with setting up an overlay https://www.youtube.com/streamelements/videos but it is slightly outdated so if you're still stuck after watching it i'd be happy to help ๐
Official youtube channel for StreamElements tutorials https://StreamElements.com
ok ill try watching and see if i can get it XD
No problem if you're still stuck after watching it, i'm around ๐ i'll help as much as I can
help pls lol
@north shore Need more info ๐ what's up? ๐
ok so im new to streamin, i want streamelements to welcome new followers and i also want the gamblling thing
cos i have streamlabs and its shite ๐
Follower notifications are in Chat Alerts here https://streamelements.com/dashboard/bot/modules
Is that what you meant?
Or overlay alert box?
is that where it welcomes a new follower?
All of the gambling minigames are in there too ๐
It's where it says a message when somebody follows in the chat, yes
That's in Chat Alert > settings
Plus all the minigames (gambling) are in that modules section too ๐
๐
so sorry to waste ur time
No don't be, i'm happy to help 
No problem ๐
you sir are a gem !
lol ok im back
That was quick 
how do i get it to say something other than roulette
like i see ppl say weeds and stupid stuff
!gamble also works in terms of the command people use
If you click on Settings for Roulette you can change the wording in there
yeah ok now u have to work.....how?
How do you change it?
https://gyazo.com/7bf0752d0059dc49641c8caf6f5ba176 See where it says Win message, All-in win message, Lose message and All-in lose message?
You can change that text then click on Save in the bottom right
That menu pops up when you click on Settings in the Roulette section of the Modules page
Show me in a DM ๐
can u not just all me and screen share? im so confused lol
call*
ill show u what im seeing
That does sound a lot easier ๐
call me ill show my screen, cos im lost lol
Alright, finished what I was doing ๐
Yeah, want to call me?
yep but im gonna annoy u, u ready?





I'm a sir now, snazzy ๐