they are all ticked
#helpdesk-twitch
cobalt sluice
tight harness
Then you'll get all ๐
cobalt sluice
but it isnt showing past followers etc only donations
tight harness
Haven't experienced this, keep an eye on it now that you've finally got it
tight harness
Points system? yes
cobalt sluice
yeah thats what i mean
cobalt sluice
all my followers have dissapeared on the website too
tight harness
cobalt sluice
all i can view is donations
tight harness
You may have to elaboorate from your followers have disappeared
Did you import points data?
tight harness
Did they happen before you signed up?
cobalt sluice
yeah they were there before i moved over to SE
can someone do me a favour and jump on my stream and follow me to see if that makes any difference? https:/www.twitch.tv/miikegx i dont mind if you unfollow again
tight harness
If they happened before you moved over to SE then SE wouldn't have been paying attention to those events because you weren't signed up yet
cobalt sluice
oh right can you drop me a follow on twitch to see if they work? https://www.twitch.tv/miikegx
lament blade
why the fuck it doesn't recognize me i'm live?
i just received a phone notifcation i went live but still the host
cobalt sluice
it played like 2-3 sounds ??
tight harness
Then you have overlays on OBS that aren't shutdown but are hidden
cobalt sluice
ill follow you back tho legendary and how do i do that?
tight harness
Right click on them all, click on Properties, and for each one tick 'shutdown source when not visible'
tight harness
Discord says you're live
lament blade
and twitch?
cobalt sluice
the overlays take a while to laod when i change scene
tight harness
Just type /unhost in your stream chat, it's not a big deal
misty wagon
@lament blade there are currently issues with host/live on Twitch side. Not so surpsiring as it's Twitch Patchday Tuesdays and they are working on the new host/raid features
fierce sun
Hey guys, I would like to add a donation goal on the stream. Is there a way to start the tip goal widget from $0 and not have previous donations counting towards the goal?
@misty wagon ๐
misty wagon
fierce sun
Legend, thanks mate.
dim sorrel
I'm setting my alert for a gift sub but my text won't go on the picture I've set. I set the same picture for all my other sub alerts and have the same setting where the text shows over the picture but on my gift sub the text appears well above the picture and the picture is made smaller for some reason. any idea whats happening?
also, my sick new raid alert wont go off at all D:
viscid forge
exotic prawn
Should be here
viscid forge
Let's continue here.
flint fox
hello
tight harness
You mean the left hand side menu?
weary mist
its an interesting issue, haven't seen that before. What is your PC resolution? @flint fox
flint fox
its not showing ive logged out, refreshed etc
weary mist
normally, it removes the side bar when the screensize is too small. I am trying to duplicate it. What is your screen size, or zoom % in chrime
flint fox
ive fixed it i just zoomed out by 50%
weary mist
@viscid forge she already said she tried that stuff
flint fox
thanks
weary mist
its still an issue, it should show a 3 bar thing so you can select it. I will test on my end, and send it over to the dev responsible
Thanks for reporting it ๐ @flint fox
cobalt sluice
thank you all for all your help!
tight harness
@cobalt sluice 
atomic hollow
@cobalt sluice โค
cobalt sluice
ive just done a test stream and converted 3 people over to stream elements ๐๐ฝ
serene granite
โค @cobalt sluice 
cobalt sluice
no problem!
cobalt sluice
is there a function for viewers to tweet throught SE to earn points?
tight harness
Not yet, it's been requested a while ago
cobalt sluice
id like that function
tight harness
In User Management
cobalt sluice
ahhh sweet
idle flare
hey guys, i just got approved to be a twitch affiliate. what do i need to do now, and does stream elements have a cheer cup? thanks.
tight harness
You need to log out of the site and then back in so it sees you as an affiliate
And yes we do, it does more than just cheers though ๐
idle flare
oo great, thanks
fast topaz
Is there any where i can get a transparent logo for stream elements id like to add a pannel for the bot to my pannels if possible
cobalt sluice
@fast topaz thats a great idea ill take that too!
drowsy sun
I am trying to add a social command to the bot for use in my twitch stream. I am attempting to use markdown but its not displaying correctly.
as an example
fast topaz
you need { } <---
serene granite
we have some public graphics there
clever mango
@fast topaz
drowsy sun
using {} only shows the actual url, can i replace that with text?
clever mango
more options at the link
drowsy sun
Ok. Is there a variable I could use to call the URL and just show plain text?
fast topaz
thanks! :3
weary mist
No, twitch chat doesn't support that @drowsy sun, we are limited by that
drowsy sun
Ok no worries. Thanks for the help.
drowsy sun
I have another question. I am trying to a custom command for followers and i keep getting "command already exists" but there is no default/custom command for followers.
weary mist
can you give me more information about what you are trying to do specifically? Is this for when people follow, or only people that follow you?
drowsy sun
the command is ${channel} has ${channel.followers} followers. When i click submit it says the command already exists but I am unable to find it.
When I type !followers into my twitch chat this is the print out "StreamElements: ${twitch brightwardgaming "{{displayName}} has {{followers}} followers")"
tight harness
Did you put in the double brackets? {{ and }}
weary mist
its probably an alias somewhere
tight harness
Our variables usually have singular brackets ๐ค
tight harness
ikr 
drowsy sun
Any idea how I could find it? I have checked all integrations and nothing. Nightbot doesnt have a command like that.
gaunt light
I'd Kill for Youtube Support all Stream Elements Pretenders are simple suck to no end !
weary mist
once chat registers that I followed you, I will do more testing
gaunt light
A pretender which I wont state his name here , Just released a "Youtube Support" When it didn't work and I asked why I got the worst answer you can give to a client " Dev team hasn't fully made it possible yet "
stuck hamlet
weary mist
ugh, twitch
stuck hamlet
Delete/Edit the command here 
or in chat: !command edit !followers ${channel} has ${channel.followers} followers.
weary mist
@drowsy sun
drowsy sun
Dang thank you. Im blind as hell.
drowsy sun
Once again, great service and thank you all for the help @weary mist @stuck hamlet
stuck hamlet
โค
weary mist
โค
gaunt light
@drowsy sun They are the best dude ! stream element for president
tight harness
lament blade
@tight harness i think it was you who sent a picture some minutes or hours ago above
can you send it me pm?
tight harness
I don't remember that ๐ค
lament blade
A picture of se
tight harness
I told you to type /unhost that's the only thing I remember and the only thing I can see ๐
weary mist
I think I know what he means
tight harness
I'm glad you do
lament blade
Scalper > Legandary 
tight harness
Nah, just make sense ๐
tight harness
Terra put a picture in here about it
tight harness
Animated picture? you can't have animated panels unless it's an extension
lament blade
nah i meant animated logo's you both
stark furnace
Not sure now this discord thing works but I cannot seem to get RAID alerts to work with Alertbox widget
When I do a test alert nothing happens ?
lament blade
@tight harness profile picture :x
stark furnace
๐
tight harness
@stark furnace If you try making a new alert box and then do a test alert for raid does that work? ๐
@lament blade Ohh, yeah I didn't send you anything to do with profile pictures ๐
stark furnace
@tight harness I haven't tried that YET because if I delete will it get rid of all my changes/mp3s etc ?
tight harness
You don't need to delete the old one, you'd just be creating a second test one ๐
stark furnace
Hmmm - Ok I'll give it a try
Yes it does :/
So I have to delete old one and redo all my changes ๐ฆ Damn !
tight harness
If the new one is working and the old one isn't it would seem that the best option is to switch to the new one, yeah
Sorry ๐ฆ
stark furnace
Ok - Thanks very much hun ๐
tight harness
No problem ๐
lament blade
Hey! Hows everyone doing. Does anyone here speak Chinese?
tight harness
I don't believe any of the support staff do, can we help you with anything?
lament blade
I need to translate something, very accurately
tight harness
Ahh, I see ๐
gaunt light
how do i change my profile Icon in Stream Elemnts?
tight harness
I'll get the link for you ๐
Is your twitch name the same as your discord one?
It's basically https://streamelements.com/YourUsernameHere
Then on the left above YourUsernameName's Profile you can change it there
tight harness
You're welcome ๐
lament blade
hi guys , i changed my twitch name, does that mean i lose all my streamelements points?
weary mist
@lament blade as a viewer, yes. You can contact the broadcaster or one of their super mods, and get the points transfered from your old name to your new name
lament blade
how can i prove the streamer my old name
fluid bison
is the Access Codes feature in the Stream Store up and running 100%? or still testing and stuff? will it have an official post in updates/announcements when its ready?
tight harness
We've not heard about it being 100% yet
serene granite
nope, we had to release a half baked version of it due to some issue
but we already have the full feature in testing phase
sorry for the confusion
fluid bison
will there be a post somewhere when its ready for the public more? i just dont wanna annoy with the question about it lol
serene granite
and on the blog, and a popup
fluid bison
im so glad streamelements exists. thank you to all of you part of streamelements
tight harness
viscid mango
I imported my data from streamlabs and I can see my past donations are in streamelements but they aren't updating in my Overlay. Any Ideas?
floral galleon
any singleplayer games that i could play and stream on a shitty laptop? (paid or free, idc.)
stuck hamlet
@viscid mango as in last tip and recent tips?
viscid mango
@stuck hamlet Latest Follower, Top Tip, Recent Tip
stuck hamlet
We cannot tell which was last unfortunately, and we can't duplicate them in recents, it'll update once someone donates through our system
or follows
viscid mango
ahhh ok I have a small stream and didn't want to not honor the people who have donated ๐ฆ
stuck hamlet
Once something goes through our system, we can keep track of it:)
pine hemlock
If you want to in the meantime, just add text via the overlay manager with the users name or whatever you want to show until you get something via our system
floral galleon
cuda nice profile picture
viscid mango
@pine hemlock thanks that will work
floral galleon
does anyone know a singleplayer game that i can stream on a laptop.
tight harness
Minesweeper
south tundra
Hello i have a question !
south tundra
since streamelements is still in Beta i was wondering if there are any plans for adding sound commands in the final release
tight harness
Hello, we have answers 
You can do sound items in the stream store, so it's already a thing 
south tundra
so the user can redeem the sound command in the store ?
misty wagon
Here are a couple examples to inspire you for your own store redemptions;
https://streamelements.com/randomgirlsinging/store
https://streamelements.com/1ceprime/store
https://streamelements.com/veetus/store
https://streamelements.com/itsthesheppy/store
https://streamelements.com/jempanada/store
https://streamelements.com/orienator/store
And lots of sound bits here: https://www.myinstants.com/
And if your store is a great example, please DM me as I like to update this list now and then
south tundra
oh thanks !! this is my store at the moment https://streamelements.com/flera/store
so.. my issue is i had a system with ankbot where if donors donated X amount they would receive their own sound command in chat. I dont know if there's a way i can continue this system with streamelements without cluttering up the store
is hiding the visibility an option... no huh? not without disabling the command
weary mist
yeah, at the moment, that is not an optino
south tundra
okay no worries! and thanks for these store examples too they're great ๐ฎ
pine hemlock
optino
clever mango
south tundra
a mod made it for me
stuck hamlet
its very well done.
clever mango
Oh my.
south tundra
yeah he made me a raid video as well. Do you stream? he's open for commissions if anyone is ever interested.
serene granite
have him visit our #creative-chat channel then
lots of ppl there are looking for cool stuff
stuck hamlet
I stream as well, yea.
south tundra
oh really?
lament blade
I wanna see the video now xf
stuck hamlet
south tundra
is advertizing allowed there?
serene granite
๐
No adveritisng, but if you use StreamElements as your main service for bot, overlay & tipping you can be part of our #291219887274328064 channel ๐
serene granite
and it looks like you already are, so if you want I can add you.
stuck hamlet
this is gunna be my intro 
stuck hamlet
this man is a god
south tundra
hmm i do use stream elements for eveything but since he's not a streamer i'm not sure. i'll sellout for him 
weary mist
you can share his stuff in #creative-chat
floral galleon
is choice chamber still a thing?
weary mist
@pallid granite let me know when you are back
unreal arch
is SE down?
serene granite
@unreal arch what issue are you seeing ?
lament widget
@serene granite Currently unable to log into the website
weary mist
error seems to be happening when authenticating with twitch, I believe its an issue with Twitch themselves
lament widget
@weary mist Yeah, I think Twitch website is having issues as well. Only noticed SE was down becuase I was in the middle of adding a command lol
misty sparrow
guys im havin problems loading up s. e anyone else?
weary mist
@misty sparrow 2 lines up
misty sparrow
oh haha im blind as a bloody bat! lol
weary mist
๐
unreal arch
my website wont load up @serene granite
serene granite
If the homepage is loading fine but you just can't login, it's due to this twitch issue :/
unreal arch
yeah someone couldnt request a song, said invalid server error or something
misty sparrow
is there another way i can play with the settings without connecting it to twitch?
unreal arch
no like my page just shows a help sign, and wont load. page is white for me @serene granite
pine hemlock
@misty sparrow no, not until its fixed
serene granite
ok @unreal arch please press Ctrl+Shift+R on chrome
pine hemlock
Ideas board loads fine for me
Cloudfare has certain servers that are down I believe
serene granite
@lament blade https://streamelements.helprace.com/s1-general/ideas
lament blade
thinking
okay this link works ( https://streamelements.helprace.com/s1-general/ideas )
faint edge
So.. is the server down or what? casue im traying to log on and well.. nothing but white on my end
cerulean jacinth
same here
pine hemlock
Seems we're having a few issues, yes.
lament blade
donation page also rip
peak quarry
So, got a question about an overlay in one of the super themes, the hearthstone supertheme, what is the box on the right side of the game overlay used for?
pine hemlock
@lament blade yeah it's part of the website, so.. naturally.
@peak quarry It's a deck addon. I don't remember the name.. lemme look
This i believe
peak quarry
So basically, players that use that use the box and the ones that don't can just disable it?
unreal arch
didnt work @serene granite ๐ฆ
serene granite
ok, bear with us for a few minutes. we're looking into it
pine hemlock
@peak quarry Most HS players use that addon, but if you dont - I believe if's a layer that can be hidden yes
serene nimbus
SE down?
tight harness
Currently yes, it's being looked into as hectic just said
serene nimbus
thats ok my end stream screen have a back up ๐
tight harness
Good preparation ๐
waxen valve
@pine hemlock hey buddy, i streamed last night and none ofmy viewers got their points for histing. they did for follow and subbing but not hosting ๐ฆ
any solution, or is there any way that we could add something like that (stating hoe many points thy recieved or didnt) in the activity feed ?
pine hemlock
I dont have a true solution for the moment. But I did propose the idea to have a log for points (for issues like these): https://streamelements.helprace.com/i450-points-log
If you wanna log in an upvote that so our team knows what people want, it would be helpful.
remote crow
Is stream elements having a issue today like my overlays and stuff are not working
pine hemlock
I can mention it to the devs but right now we're having web server issues it seems, so there's bigger fish to fry
@remote crow ^
tight harness
Twitter
waxen valve
no worries @pine hemlock that is okay, you handle what needs to be done, jst throught i might pop the question ๐ good luck with it all! ill just manualy add their points till a solution is resolved ๐
pine hemlock
@waxen valve It also seems to only be specific users, so its probably on our end. I tested the host for points and mine worked, so like I said - i'll mention it when the issues die down a bit
waxen valve
no worries, thank you ๐ (just so we are clear) the points should be instant yeah ? like as soon as the streamelements alert pops up the host, they should get the points, and it s once per stream yeah ?
remote crow
Thank u
pine hemlock
Should yes @waxen valve
waxen valve
thank you @pine hemlock :3 hope the cloudflare issue resolves soon ๐
tight harness
Lets hope so ๐
upper steeple
eta on site coming back and overlays and what not?
upper steeple
๐
idle flare
Minutes he said ๐
pine hemlock
soonโข
idle flare
hopefully, i wanted to do a litle stream to test out my bits
tight harness
Soon โข
tight harness
And we're back
weak schooner
My follower goal count is off. Do i need to refresh something with streamelements?
tight harness
You can go to Activity Feed > Widget Data > Totals and refresh it there
How far off is it?
weak schooner
maybe 20-30 followers
so wait.. should i use the total follower count as my "goal" versus the goal count?
tight harness
Yes
Goal count just counts up 1 when you gain one
Total Followers will update whether you go up or down by pulling the number from Twitch
cobalt sluice
can you have overlays made for you like unique ones
tight harness
By other people, yes
This is who does our super themes: https://kireaki.com/product-category/animated-design/
She makes them for us based on the top games on Twitch at that current time
cobalt sluice
@tight harness they are awesome!
tight harness
Glad you think so and I'm sure she's glad too ๐
cobalt sluice
just a few people who watch my stream have joined stream elements and i want a unique overlay but im not smart enought to make them lmao
lament blade
Is it just me or is your webpage really laggy? Also, I watched the tutorial on the overlays, but when I stream the alertbox is not working.
tight harness
@lament blade Are you using Chrome with Hardware Acceleration enabled in the Advanced settings? If so, turn off that setting and reload your browser ๐
peak quarry
So, added the Hearthstone Deck Tracker addon but the overlay doesn't fit...
peak quarry
The supertheme has an image that is used for it
tight harness
Ohh super theme ๐
It is an extension
And it's not made by us apparently
So that's why i'm confused
lament blade
That fixed the webpage ๐ Thanks, but about the alertbox. I followed every step from the "StreamElements Overlay Manager Setup guid" video
It works when I test it on the webpage, but not live
tight harness
@lament blade Try making a new alert box and see if that works
Ahh right
Then it's working as intended, the issue will be either the link or resolution you've put into OBS I'd imagine
Double check those
lament blade
the overlay and evrything is working fine, just not the alertbox. scaled it to what I stream from. but yeah, I'll check again
tight harness
Is the alert box part of the overlay or a separate overlay?
Either way it should be the same resolution as your canvas (monitor resolution)
lament blade
okay, so not to what I am downscaling the output to?
tight harness
No problem ๐ happy to help, anything else just ask
There's always somebody around ๐
weary mist
Always 
tight harness
Always watching ๐
lament blade
Have to fix it in the overlays on the webpage again..since I downscaled it there aswell ๐
peak quarry
The game overlay for the hearthstone supertheme has an image on the right that is used for Hearthstone Deck Tracker addon for Hearthstone, but they don't match up
I haven't used this addon before so I thought I'd give it a try
peak quarry
Alright
lyric totem
Hey SE Peeps! 
Christmas Theme When!??!? I missed out on properly using a Halloween overlay so I wanna do it right for Christmas ๐
tight harness
@peak quarry This is on the in-game scene? Because I see a box for the twitch chat on the intro, brb and talk scenes
silk patrol
@lyric totem Even tho Christmas is right around the corner, we are still in November ๐
peak quarry
Yes @tight harness , the ingame scene
lyric totem
@silk patrol Oh yah I know, just trying to stay ahead this time ๐
silk patrol
Don't worry, we'll got you covered...in snow 
tight harness
@peak quarry I'm fairly certain that overlay was made prior to extensions being released, so I'm fairly certain that it wasn't created with that extension in mind
You can DM me screenshots of what you mean if you wish, I don't play Hearthstone or use that extension for that reason but maybe seeing what you mean will make more sense to me
viscid mango
Is there a way to set up join events?
tight harness
As in welcome messages to people when they join?
viscid mango
yeah something like "user is here! Make sure to follow $user at $userurl - where they stream $usergame"
tight harness
It's something people often ask for, it's probably on the ideas board already, my personal experience from using this kind of feature in the past is that the majority of people don't like it and it usually actively deters people from channels using it
viscid mango
I just had it using my old bot to advertise for the person who did my artwork
I can see if it was used a lot it would be annoying
tight harness
Yep
lament blade
right-o, bit new to SE in general and have a question. not sure if it has been asked before , so I apologize if it is a repeat question. Is there a way for us to use a custom font on our overlays? I have a custom made overlay with a unique font and would like my follower/sub tracker to be in the same font.
weary mist
you can, but you have to use the CSS stuff in OBS
valid cliff
so have to use Obs for the overlay and move it over?
lament blade
ah, cheers.
weary mist
@valid cliff not sure what your original question was
viscid mango
with songrequest if I have a backup playlist does it auto play from that when my stream starts?
weary mist
yes
stiff wind
Oh hi everyone! โฅ
viscid mango
do I have to have the browser open or does it work from ground control?
stiff wind
I'm having an issue with something
When I go to my overlay, it tells me that I have 2 followers, but on my twitch channel I have 29
and it's been like that ever since yesterday
I just want to fix it please
lament blade
I set it up so the bot would shoutout events in the chat.
But I'm gaining a ton of followers right now due to a giveaway, more than I could track, where can I turn that feature off temporarily?
weary mist
@viscid mango GC works for song requests
lament blade
Without muting the whole bot of course.
weary mist
@lament blade module settings, chat alerts
lament blade
There we go. Thanks, sorry.
weary mist
@stiff wind It depends on what widget you are using. If you are using total followers, it pulls from twitch. If you are using something else (follower goal), it just incremements when the event comes through
you can set the amount you are at for the goal through the Data tab in the overlay manager, or through the Widget Data page in the activity feed
viscid mango
@weary mist I can't get ground control to play from the backup playlist?
stiff wind
Oops
I have 29 followers
And I'm using the total followers widget
and it says 2-
Oh-
weary mist
yout twitch is linked to your discord, no need for links
stiff wind
Sorry >.<
weary mist
@stiff wind looks like it just needed refreshed ๐ Should be good now
ornate bramble
I can't seem to see Gamewisp integration in SE?
tight harness
We were informed it will be back, just no indication as to when
There were issues with the integration so it needed work doing on it, it's just not been the priority, expect it soon enough though ๐
lament blade
Hi, I am trying to change the maximum length of a song in songrequest from what I had previously set (450 seconds) back to no limit but it is telling me, "Could not save settings."
lament blade
Thank you!
Also, sorry if this is a silly question, but... how do I start songrequest once the stream is live?
tight harness
Is it enabled on your song request page?
lament blade
Yes
tight harness
Do you have the song request page open when you're streaming? (either that or the Ground Control desktop app)
lament blade
Yes, the page is open
tight harness
Then maybe I misunderstood your question, what do you mean by start song request? You have it enabled so people can request songs, you have it open so you hear the music and so does the stream, what's not working?
lament blade
I guess maybe I'm a little confused about how it works exactly. Does it play the music to your stream independently of your desktop audio?
tight harness
No, it plays by you having it play to you and OBS picking it up
lament blade
Okay, gotcha. Thanks
tight harness
No problem ๐
ornate bramble
Thanks @tight harness
tight harness
No problem
ionic frigate
@everyone is there anyt way to setup a command that will trigger multiple commands... for example i have 3 commands right now each belonging to either, Instagram, Youtube, & Twitter. I would like to create say a commend !social this command should have a message like Please follow my social media.. and then trigger the other three commands. Is this possible?
tight harness
Did you just try to tag thousands of people for this question? ๐
I can answer it, no need to bother them ๐
ionic frigate
๐
tight harness
Right, no it's not possible
ionic frigate
aww dang
tight harness
Sorry
steep dagger
ok. well basically it appears my previously saved overlays dont appear to be working anymore. when i turn my stream on, all i get the the help bubble in the bottom right corner of my stream. just curious what happened to my overlays
tight harness
Right okay, right click on the overlay, click on Properties, you're looking for a button that says Refresh cache of current page, scroll down to it if you have to
Click on that button
steep dagger
in my OBS do this?
tight harness
Are you using OBS Classic or OBS Studio?
steep dagger
classic
tight harness
That'll be the problem then
Classic hasn't been updated or supported by the OBS devs for over a year
Studio is the way to go
steep dagger
so basically i have to remake all my stuff?
tight harness
Well, swap it over to Studio
steep dagger
how can i do that
tight harness
Download studio, set it up like you did Classic
weary mist
@tight harness 1 year, 3 months, and 21 days. but whos counting 
tight harness
Ikr
steep dagger
yea basically remake all my scenes and stuff over again
steep dagger
well crap
weary mist
there is a website that will allow you to convert your current scenes to studio scenes
I just am not sure what it is
steep dagger
well that sucks alot
tight harness
You're not the only one to leave it this long to switch
steep dagger
but once i do, my overlays will work properly again
tight harness
But we actively tell people when they ask that they're using deprecated software
Very true
steep dagger
ok. thank you for the help
tight harness
No problem ๐
zenith marten
what does the Pending mean on the activity feed?
tight harness
It's for if you have tips that you haven't accepted yet
If you have Tip Moderation on you have to accept them for them to show in your alerts for example
zenith marten
ah ok thanks
tight harness
No problem ๐
hoary trail
How does one enable using the chat for the contest? can only seem to get it to work using the page atm
hoary trail
there we go haha, thank you!
sonic wadi
stuck hamlet
What do you need help with?
manic crow
I'm having issues with my alerts/store redemptions...sounds are working but the alerts/redemption words aren't showing but they show when I do the test
hexed goblet
Streaming right now. First stream after changing my name, and now song requests do not work. Any Ideas?
candid whale
Importing from streamlabs and nightbot not working out for me ๐ญ
stuck hamlet
What browser are you on? @candid whale
candid whale
Chrome
stuck hamlet
@hexed goblet part the bot, sign out and sign back in, make the bot join again ๐
is there an error? @candid whale
candid whale
It just says it failed and asks me if I want to try again @stuck hamlet
stuck hamlet
Do you have any tips on StreamLabs?
candid whale
I do
stuck hamlet
do you mind giving me streamlabs access so i can look into it deeper?
candid whale
will dm unless the extension fixes it, didn't try that yet
candid whale
Yeah, I was trying that
stuck hamlet
can i see the link you were using to import the alerts?
The extension should work ๐
candid whale
stuck hamlet
i meant what link you were putting in there :p
candid whale
oh
the alterbox widget url https://streamlabs.com/alert-box/v3/366792089A4A0EC79F58
atomic flame
@stuck hamlet mod for Lucipurr here, we got it working. Thank you!
stuck hamlet
ill be honest, i dont remember this person, but glad you got it working
oh lord_Lucipurr
im dumb
candid whale
@stuck hamlet the alterts aren't importing still. the extension says I should log in to streamelements, but I am
restarted browser to make sure
stuck hamlet
It's not working for me either, StreamLabs might have changed something 
candid whale
Nightbot worked at least suddenly 
lament blade
Hello! Someone here to help?
weary mist
always
lament blade
Nice, okey I tried to import the alert box url from Streamlabs but it says always failed import...
candid whale
we just had that discussion above
pine hemlock
It's not working for me either, StreamLabs might have changed something :pepoThink:
lament blade
Oh, okey, dammit
lament blade
Me is using Elements only because Kappagen. Any idea how I can manage Kappagen work when someone donate (Streamlabs), sub or bit?
candid whale
Nope, it thinks I'm not signed in @stuck hamlet
stuck hamlet
Alright will tell the devs
scarlet root
I'm having trouble with the COD WII Super Themes. I click the "create theme" button and when I want to edit the theme it shows up blank.
near walrus
It seems that only my mods can do SR how do I fix this
pine hemlock
@scarlet root are you on chrome?
scarlet root
Yes
pine hemlock
@near walrus https://streamelements.com/dashboard/songrequest/settings
Minimum user level to use this feature needs to be set lower than moderator
near walrus
yep just figured it out
pine hemlock
@scarlet root Can you try the site in incognito mode?
pine hemlock
The editor is just white?
scarlet root
Yes
shy stirrup
did something change to the count of subs oin overlay? used to show the number now its just says count
pine hemlock
@scarlet root Can you try ctrl+shift+r in the editor, does anything load after that?
@shy stirrup Delete the widget and re-add it, should fix itself
scarlet root
@pine hemlock still nothing
pine hemlock
Uhhh. Is it jsut the ww2 overlay?
scarlet root
@pine hemlock nope. I tried the AC Animated overlay too
shy stirrup
@pine hemlock i tried adding another but it also just says count, do i have to remove all of the sub count widgets 1st?
last tapir
Any known issues at the moment?
pine hemlock
@last tapir no why
last tapir
I had a host not show up about 5 min ago and it still hasnt come through
pine hemlock
@shy stirrup I was told deleting and re-adding fixes it, mine seems to work.
pine hemlock
@last tapir Hosts require the activity feed part of the website or Ground Control to be open for h ost data to work.
@scarlet root I haven't heard of anyone with this issue. If you go to chrome://settings/help (in chrome) is it up to date?
last tapir
alright, ill check around and see if its me
scarlet root
@pine hemlock Yes it is
pine hemlock
Either this: https://streamelements.com/dashboard/activity or this https://streamelements.com/groundcontrol need to be open for hosts to come through. (Previous hosts wont show up.)
Sec i'm having someone look into it @scarlet root to see if its on our side
scarlet root
@pine hemlock thank you
stuck hamlet
Looks like you won the lottery @scarlet root
There seems to be an issue with your account. Try logging out and back in, if that doesnt work, i will have to escalate this to a dev.
stuck hamlet
Alright, i will tell the devs!
fallen heath
I have to keep resetting the links for browser source becuase notifications will not appear..
pine hemlock
What notifications
pine hemlock
You can try to keep the browser source link open on chrome and see if they show up there.
If so, that's how you find out if its just obs
what version of obs are you running
fallen heath
studio
I think it is my obs because if i test a donation it will go through but I'll keep the links open haha thank you
inner cedar
Hi hi! I need some help. Can I import my deepbot points to streamelements? Its asking for API but it keeps saying its incorrect.
inner cedar
@stuck hamlet Yes I do. ๐ฆ
stuck hamlet
Are you using Chrome Browser and Do you know how to get to the console of Chrome? @inner cedar
graceful quarry
I'm getting red X's next to everything when i try to send my csv file to stream elements through the converter... Any idea what i need to do differently?
inner cedar
@stuck hamlet Im using Chrome Browser but I do not know how to get to the console of Chrome.
stuck hamlet
@graceful quarry Can you send a screenshot?
@inner cedar would you want to do more troubleshooting when you're not streaming?
or is it fine?
inner cedar
@stuck hamlet Whatever works for you Mr. Onslaught.
stuck hamlet
when you're on the import page, hit F12 and this will appear on your chrome: https://www.onslaught.ca/s/e0ij86n2.png navigate to where i am, hit F5 and try to import again
some red text should appear
inner cedar
I did that.. It says the same thing. Maybe its deepbot. ๐ฆ @stuck hamlet
stuck hamlet
is there red text in the place i showed?
inner cedar
@stuck hamlet Yes there is.
stuck hamlet
Can you click on it, there should be a dialog box on the right that says something about the error
inner cedar
@stuck hamlet It says Failed Error: Blocked by Client.
stuck hamlet
Seems like it's something on Deepbot's end then
zinc sleet
hello, a streamer has not gotten any new donation in the past hour, even though it says it goes through even gets the confirmation, however nothing shows up in the dashboard
even says payment has been sent with paypal email confirmation
stuck hamlet
are you talking about yourself?
stuck hamlet
Thanks
zinc sleet
was working fine until about 40 minutes ago
then no new alerts have come in
even thought alerts are working
nothing appearing on dashboard for new transactions
zinc sleet
if i do a test yes
or replay previous alerts
last tips was 1 hour ago, last bit was 42 mins ago
i just did 2 donations and nothing went through on the dashboard
but i did get the email receipt tha tthe payment was made
really frustrating because people are trying to donate and nothing is showing
she's been streaming for 4 hours and it stopped working about 40 minutes ago
zinc sleet
kappagen is showing
last resub alert was an hour ago too
dont know if that means there hasn't been any new subs since though
follow alerts are working
stuck hamlet
I'd need her to log out, and log back in. but i dont see a reason why dono's wouldnt work.
zinc sleet
as an editror do i need to log out too?
stuck hamlet
Nope
dawn wasp
Is something up with the bot? I just had a tip that wasn't announced and isn't showing up in activity feed ๐ฆ
pine hemlock
zinc sleet
oh okay so it's paypal then
pine hemlock
for tips yeah
zinc sleet
okay cool
zinc sleet
btw, is there a timeline of when SE will allow payments from other sources like CC and debit cards directly?
stuck hamlet
We don't have a timeline, but it's being pursued for sure. A bit harder than what it seems.
zinc sleet
good to know thank you for looking into this
nova mortar
anyone here that can provide an answer to a dumb question?
When trying to import my streamlabs alerts, it fails every time... is there a secret that I havent found yet on how to do that? Thanks!
pine hemlock
No, it seems to be an issue for everyone currently @nova mortar
unborn obsidian
anyone know why my alerts are basically being doubled so they play extremely loud? it just happened out of nowhere and i restarted my pc and everyhting
tight harness
Do you know if you have any overlays in your OBS which don't have 'shutdown source when not visible' ticked in the properties?
unborn obsidian
did that jsut start happening with the new obs update?
tight harness
No it's been something we've recommended for months ๐ค
unborn obsidian
that fixed it but i didnt have those overlays checked before
tight harness
Definitely not a new thing ๐
unborn obsidian
thats wierd
tight harness
Glad it fixed the problem though ๐
tight harness
No problem ๐
wide spindle
I am having a little trouble with my follower progress overlay. I have set the overlay with the follower widget, set how many followers I want and then gone into data and set my current progress but it doesn't show the numbers, just says follower goal.
tight harness
Did you remove the variable?
I just created one to test and it shows fine for me ๐ค
wide spindle
Okay, just deleted and remade it and it appears correct now
tight harness
Just got to be careful not to remove the variable as that's where the follow goal data is inputted
wide spindle
Where do I find this variable?
I can't seem to find where it is, it appears to be setup exactly the same as the one that wasn't working
Only difference is I set the current follower amount before making the widget
tight harness
You're right, I don't see it in the Set goal title bit either
Normally you'd see variables like this: https://gyazo.com/ae6ab2dbd49ff88f2cad2737f7e21552
The stuff in brackets
But I guess for follower goal it's not shown
lament blade
I have double chat text in my editor screen but if I check it when I Launch it I only see one text which is good but how come I see double chat in Editor screen?
tight harness
It's just for the testing, it won't happen in the real twitch chat widget
lament blade
Ah oke thank you for the info ๐
tight harness
No problem ๐
manic cipher
Hello there, ist there someone available for helping me out by Stream-Elements?
manic cipher
can we talk in Discord, it is easier than writing please? @tight harness
tight harness
candid lake
Hello, i'm having trouble with streamelements as it is not showing on my obs. It only shows a blue button "Help"
tight harness
Right click on your overlay browser source, click on Properties, then look for the button Refresh cache on current page, click on that
tight harness
Are you using Classic or Studio?
candid lake
i think this is classic
tight harness
Upgrade to Studio, Classic hasn't been updated or supported for over a year
It's free ๐
candid lake
oh.. ok! do i install studio and uninstall classic or can i just straight away upgrade to studio?
tight harness
Solved zippedidu's issue ๐
@candid lake You can upgrade from Classic to Studio using a tool, i'll just scroll up and find it, it was last mentioned yesterday in this channel
@candid lake That's the one ๐ hope it helps you to make the switch, haven't used it myself so just be aware that it's possible you may need to do some configurations still to get it as Classic was, but just know that the features Studio brings and the stability it brings are well worth the switch!
candid lake
ok thanks!! appreciate your help ๐
lament blade
Hello, if i change my twitch name will it update on streamelements stats for a channel im an active chatter in monkaS
like i already changed my name but im not sure if it worked on streamelements stats for that channel
tight harness
@candid lake No problem ๐
@lament blade The person who you are an active chatter of will need to update their leaderboard to have your points added to your new name and most likely deducted from your old name
tight harness
๐ lets hope for your sake they'll do it ๐ค
lament blade
well i dont see any update button there ๐ค are we both talking about "messages"
i dont mean points sorry lol
tight harness
They will need to find your old name, edit the user, copy the points you had, then add them points to your new username
Didn't mean points? ๐
tight harness
Ohh, you meant top chatters?
lament blade
yeah whoops
tight harness
There's no way of updating that, just the points 
lament blade
oh ok thanks FeelsBadMan
tight harness
No problem
strong dock
If I reset all time leader board does it reset the current leaderboard?
I reset the current a few weeks ago and thought I wiped all time.
Apparently I didn't
tight harness
I'll log into my alt account and give it a test ๐
Will need to generate some data in there first
Seemed to wipe the points on the current leaderboard too, yes
strong dock
Damn it
Haha can I export current leader board and then import it back? Haha. 
Welp. Guess we will just wipe it again after tg
tight harness
Sorry was looking for it ๐
I'll DM you the link ๐
All done, check DMs
All sorted ๐
strong dock
;)
tight harness
strong dock
tight harness
What's up nova?
steel ocean
oops i was typing in the wrong channel
tight harness
๐
steel ocean
almost dumped a whole idea here
tight harness
strong dock
Haha
harsh jasper
song request working?
tight harness
Should be, what's up?
harsh jasper
song request just won't enable, everytime i try to save the setting it says "Could not save settings"
tight harness
Then there's something missing from your settings, 1 sec, i'll get the example picture
Noticing any difference with yours in comparison to this?
atomic hollow
i like this โคด
tight harness
@harsh jasper
cobalt galleon
An item in my store has sold out. When i try add new quantities to it i get a message saying 'something went wrong' ?
tight harness
Put the full playlist link @harsh jasper
harsh jasper
@tight harness playlist?list=PLfIVoFnBIL7mCOE59eAiw8B6IH1_QE0ZV
ripe laurel
Try going here: https://streamelements.com/dashboard/songrequest/general top left Current Status: Enabled.
tight harness
No, the entire link, that's only part of it
harsh jasper
@tight harness https://www.youtube.com/watch?list=PLfIVoFnBIL7mCOE59eAiw8B6IH1_QE0ZV&time_continue=1&v=bX9CvhbfQgg
harsh jasper
@tight harness i got it, my bad cheers
tight harness
@cobalt galleon That normally means there's a setting wrong somewhere, I know that say I have a limit of 5, those all get used up, if I change it to 4 and then back to 5 it restocks the items
candid whale
I'm guessing load speeds will be addressed, right?
tight harness
@harsh jasper No problem
@candid whale Yes, but for now we've noticed that Hardware Acceleration in Chrome's Advanced settings isn't helping
You can disable that to get an improved performance
harsh jasper
@tight harness i removed the playlist, fixed it somehow lmao, appreciate though kudos ๐
tight harness
Yeah, needs to be the full link ๐
alpine arch
Hello to all. How can I find russian support.
cobalt galleon
@tight harness nothing seems to work to restock :/
tight harness
@zenith grove @ebon forum speaks Russian ๐
alpine arch
@tight harness ะะบ, ั ะผะตะฝั ััั ะฟัะพะฑะปะตะผะฐ ั ะผะฐะณะฐะทะธะฝะพะผ. ะะพัะปะต ะฟะพะฟััะบะธ ะดะพะฑะฐะฒะปะตะฝะธั ัะพะฒะฐัะฐ ะฟะธัะตั "Something went wrong" ะก ัะตะผ ััะพ ะผะพะถะตั ะฑััั ัะฒัะทะฐะฝะพ
alpine arch
ok, thx
ebon forum
@alpine arch ั ััั, ััะพ ั ะฝะฐั ัะฐะผ?
alpine arch
@ebon forum ะกะพะฑััะฒะตะฝะฝะพ ะบะพััะบ ั ะผะฐะณะฐะทะธะฝะพะผ. ะัะธ ะฟะพะฟััะบะต ะดะพะฑะฐะฒะปะตะฝะธั ัะพะฒะฐัะฐ ะฟะธัะตั "Something went wrong" ะก ัะตะผ ััะพ ะผะพะถะตั ะฑััั ัะฒัะทะฐะฝะพ?
ebon forum
@alpine arch ัะตะนัะฐั ัะฐะผ ะฟัะพะฒะตัั, ัะตะบ.
ะฐะฝะฐะปะพะณะธัะฝะพ, ะฝะต ะผะพะณั ัะพะทะดะฐัั ัะพะฒะฐั ั ะดะตัะพะปัะฝัะผะธ ะฝะฐัััะพะนะบะฐะผะธ
alpine arch
ะผะผะผ, ัะตัะฒ ะปะตะถะธั, ะธะปะธ ั ัะตะผ ัะฒัะทะฐะฝะพ ?
tight harness
@cobalt galleon I'll ask for it to be looked into for you ๐
ebon forum
ะฝะตะฝะต, ัะตัะฒะตั ะฝะต ะปะตะถะธั, ะธะฝะฐัะต ะฑั ะฒัั ะปะตะถะฐะปะพ. ัะตะนัะฐั ัััะบะฝั ะฟะพ ะฐะดัะตัั, ะบัะพ ััะธะผ ะทะฐะฝัั
tight harness
@cobalt galleon Twitch name?
alpine arch
@ebon forum ะะบ, ะฑะปะฐะณะพะดะฐัั
ebon forum
@alpine arch ะดะฐะน ะผะธะฝัั 5-10, ัะฐะทะฑะตััะผัั, ะพัะฟะธัั)
left fog
why isn't streamelements registering that i'm live it shows that I am oflline?
tight harness
You mean in the top left by your username?
left fog
yea
tight harness
Same here ๐ค well spotted, one sec i'll let the devs know
left fog
ok thank you
weary mist
@left fog it normally takes about 5 minutes for twitch to notify us that you are live. Is it working now?
left fog
No still not I'm live for 45 minutes already.
tight harness
I've been live for 51 minutes and still doesn't show as Live @weary mist ๐
left fog
refresh couple times already
weary mist
๐
ripe laurel
I've been live for like 17 hours but laptop crashed about an hour ago and only showing offline :/
Thought maybe because using roleplaying doesn't show it properly.
tight harness
It's alright, they're looking into it ๐
ancient wigeon
Any updates on when the hype cup will be fixed?
tight harness
You mean the tokens spawning?
ancient wigeon
Yeah....today its non stop though. As in, for the last 20 minutes its been putting follow tokens in the cup constantly
lol
even after clearing it xD
sleek river
Same for me aswell it spams tokens and then stops working
tight harness
Asking for a progress report for you 2 now ๐
clever leaf
I need help STAT
fresh bone
and never show the contest
clever leaf
There's a little blue "help" box in one of my overlays, what's going on?!
clever leaf
man... why does kappagen and that shiz keep crashing?
.....
why is stream elements now dumping a LOT of follows into my cup?
....
and previous sub and donos.... and... omfg.
it's unending.
tight harness
Don't worry, it's being fixed
clever leaf
mkay then... ๐
tight harness
I'd suggest hiding the cup for now until it's fixed
clever leaf
I guess the cup is having some major issues atm? ๐
tight harness
Seems like it
One of the devs is working on it now to get it resolved
Also, did you do what Shadow said about refreshing cache?
lament blade
is streamelements also on YouTube? (as bot)
tight harness
Not yet
atomic hollow
@lament blade we are getting close
tight harness
Soon โข
lament blade
this year?
atomic hollow
we hope, yes
lament blade
is there an alternative I can use until then?
I'm switching from Twitch to YouTube but I don't want to lose the best streamersdashboard in the world...
strong dock
don't switch
lament blade
I have a reason... multiple...
strong dock
Lol or restream to both. If u aren't affiliate
lament blade
The problem is I'm getting close to afilliate on Twitch, and all the problems you get with it. And if I stay non affiliate there are other probs (no quality options, and there are people in my chat on twitch that send non-stop "My Wifi is like bullshit", "Your stream keeps loading", "I hate my wifi.) So the switch to youtube is what I'm going to do!
spare jay
Switching Platforms can also mean loosing Viewers
plus the whole Quality of the stream can also be just a matter of the Bit Rate your Streaming at too
lament blade
I have 111 subs on youtube, 250 on twitch. My twitch grows much slower then my YouTube..
spare jay
I have had to tone down most of my streams for my Mobile Viewers because of Buffering issues. But its always going to happen. I only have 1 Quality Setting even as an Affiliate
I only have 48 Subs on Youtube and 550 on Twitch.
They are just numbers, but the important thing is I got into streaming to have fun and share the Fun with Viewers. Looking to increase quality of the stream is always nice but showing folks a Good time is equally enjoyable.
I am not saying you gotta jump ship, but you could always Multi-stream to both Youtube and Twitch at the same time ... I know a few Casters that do that and they do the interactions between both Live chats.
Plus I know a few Youtubers making the Jump to Twitch as well. Many of them tried to start on Mixer but ๐คท
tight harness
I switched from Youtube to Twitch, so did a lot of my friends
lament blade
The problem here is the Affiliate thing, The $100 minimum you need to get every year. The Twitch-excusive thing... I want to get higher on a site and with Affiliate I can't do that. Bits are really cool but only for affiliates. And when I have affiliates, Twitch can ban me if I don't get the $100 every 12 month's wich is very hard. On YouTube, there are quality options but sadly enough no interactive stream. It's a very hard choice to make.
spare jay
not really what they will do. Granted I don't get bits often but the fact of the Matter if you got Subscribers the Affiliate counts to that tally
So if you get Affiliate and you get folks that don't want to sub or donate through SE to help support you they can help support you through Bit's and Ad's
lament blade
You need to know I'm a dutch streamer.. There are not so many people here that pay for bits or subscriptions for a streamer. You need to know that. Affiliate= The HARD game!
spare jay
I don't think you realize that your Viewers and supporters would be world wide
tight harness
The $100 thing is a pain, you're right
stuck hamlet
@candid whale Import should be fixed.
spare jay
Plus your forgetting Contracts can be negotiated
lament blade
okay!
tight harness
Cheers 
lament blade
So, youtube available soon on streamelements?
faint edge
Question... if i lisen to stuff on plug.dj is there then a chance for my stream to be muted for copyright stuff?
tight harness
The stream gets muted for the song, not for where it's played from
spare jay
For example playing the Song Bleed - under the MonsterCat Label will get you muted
faint edge
I'm just currently traying to figure out how to have some music stuff added into my stream and not have my fotage muted mid recording or stuff like that
spare jay
honestly its my favorite song and its currently whitelisted
tight harness
Well, if it's copyright free music you won't get muted
spare jay
Usually you will want to see about working out a Licesense deal with Labels. I know Monstercat has one.
Or you could setup Credits for the Songs you do pull from with permission to use for your stream
tight harness
If it's copyright music then Twitch's system will pick up on it most likely and mute a section of your stream
faint edge
well.. its kinda hard to tell if the msuick i tend to lisen to is copyrighed or not.. ๐ also.. is spotify going to be added into the "Current song" stuff in overlay stuff?
sorry for my bad english btw
tight harness
It's your responsibility to find out if it's copyright or not ๐
faint edge
hehe
midnight bloom
Hey@ I have a problem, can't see my overlays! All I can see it's a Help bubble ๐ค
spare jay
Its not easy learning Music Copyright or Fair use Legal measures but its Very Important to learn it soon @faint edge I use to have a whole list of sites for Royalty Free music but I lost my computer recently so I don't have those links any more. Twitch Does have a Music List if you would prefer.
stuck hamlet
Go to the browser source properties and scroll down to the "Refresh cache" button @midnight bloom
faint edge
@midnight bloom did u enter the page directly to dashbaoard? I had a simmilar issue yesterday where i only chould see a white background, but when i entered from the main page then it worked
tight harness
The fix Onslaught gave will do it ๐
spare jay
faint edge
@spare jay so twitch has made a list of accseptable songs i see
spare jay
well Youtube and Twitch .... but there is more digging involved
I am currently on Mobile right now .... I am horribly Limited on my search functions right now because of this pickle
Personally the easiest Factor is to Pay for a Monstercat Licenses and just Compile from the monstercat Record Album.
weary mist
thats what I do
spare jay
its easier, but can also be just as annoying as repeatedly playing the same NCOS - Label Songs Everyday for the rest of your broadcasting life. Listening to the same 40 songs over and over again till you can practicly write the melody's in your sleep
warped sierra
Hey guys, just noticed I got a twitchprime sub while I was offline and it hasnt appeared in my recent activity or my overlay labels, anything i need to reset?
weary mist
@warped sierra no, it could be that person has subbed, but hasn't announced it yet
spare jay
@faint edge https://blog.twitch.tv/the-twitch-music-library-now-has-over-1-000-pre-cleared-songs-fd0cb99e1e81
tight harness
They need to Share subs with the Share button at the top of the twitch chat for us to know about it
warped sierra
@weary mist oooooo, you smart - so even if they dont announce it it wont show in my activity listing
weary mist
@spare jay lol, I have over 200 songs in my playlist. There are sooo many freaking monstarcat songs, I could easily make several backup lists to play (which I plan on doing when I am not lazy)
@warped sierra yeah, its a common thing with twitch prime subs
grizzled sail
So I opened obs today and suddenly every event I have ever had decided to fill my event jar.. and this happens when I close and reopen it too.. Any way to avoid this? It starts to freeze my obs with how many things are falling..
tight harness
Yeah we're aware of that one, it's being worked on don't worry ๐
Hide it for now if you wish until it's fixed
grizzled sail
Alright thanks ๐
warped sierra
@tight harness thank you! @weary mist
tight harness
wise briar
Is it not possible to generate mod invite links as a full control mod? Also do you even need to send the link or is it automatically added to their channel list once they are setup in user management?
tight harness
It is, there's an option for Full Control
You need to send the link and then it lasts for 3 days per link
Safety feature incase people forget about it
wise briar
Hmm where do I access it? I see how I send them in channel settings for my own channel but when I switch to full mod mode the drop-down disappears
tight harness
candid whale
@stuck hamlet there was no error for the import from streamlabs, but none of the altertbox content got imported
tight harness
candid whale
Either way I'm doing it manually
stuck hamlet
@candid whale can you give me the url again? i will test it and give it to the devs
stuck hamlet
ty ty
tight harness
@wise briar Got it?
grizzled sail
One more question - the event jar items on obs are much bouncier than they are when editing on streamelements, changing the bounce doesnt seem to affect it on obs
wise briar
I want to create invite links for a channel I am full mod for. Sorry I was unclear. I am not the channel "owner" I'm stream team manager trying to get my guys lined up. If that makes sense
@tight harness
tight harness
I don't believe anybody but the owner can make the links
wise briar
Copy that
neon thistle
I need help with a chat command. I want to type something like !so Derrin_Bearded_Gamer and it post in my chat "Hey guys go check out this streamer and show him some love from our community. http://twitch.tv/Derrin_Bearded_Gamer
tight harness
Alright, we actually have a template for a suggest command already ๐ when you go to create a command you should see it in templates
It goes something like this: Check out $(1), they were last playing $(game $(1)) - twitch.tv/$(1)!
@neon thistle
neon thistle
Thank you.
tight harness
No problem, feel free to change it around a bit, just remember to leave the variables as they are
neon thistle
Thanks. Already got it done and tested. I do have a few other questions. But I gotta go run an errand I forgot about LOL. Have a great day!
tight harness
You too ๐ we'll be here when you get back with your questions don't worry about that ๐
spare jay
OR WILL THEY!?
Que Theme from the Twilight Zone
tight harness
I'm usually around 16 hours a day, and there's a few of us, so yeah, we'll be around ๐
grizzled sail
@tight harness changing event image bounce doesnโt seem to affect the bounce on obs? the items bounce out of the jar in obs but not when editing it on streamelements
tight harness
What you see on the site should be the same as what you see on OBS
Do the resolutions match?
faint edge
Something wierd is happening... i just went on my OBS now and my layout is gone.. all i see is the help button
tight harness
That's easily fixed ๐ Right click on your overlay browser source, click on Properties, then look for the button Refresh cache on current page, click on that
strong dock
Lol so someone donated 50 1 bits
.... I forgot to remove pumpkin icons. If I up date it it will reset the cup right?
And u have to delete the cup and create a new one to remove the holiday theme?
tight harness
You can change the cup design without deleting it to my knowledge
strong dock
Ya not the cup. But in changed the default of the icons to the pumpkin themed one. Someone else had said had to do to do a new cup to go back to default icons
tight harness
Ahh, possibly, because when you make the cup it sets the tokens for that cup
strong dock
Ya
tight harness
Makes sense 
strong dock
Not a huge deal. Incan just re run the bits.
tight harness
True
strong dock
Lol was just shocked with I had 50 pumpkins falling from the sky. Haha.
spare jay
could make those Pumpkin Pies ๐
strong dock
Haha.
tight harness
No pumpkin emote on Discord, disappointed
spare jay
or Pie
tight harness
Right?
strong dock
spare jay
you must have an exclusive one from another discord
sorta like I have access to my Exclusive Icon from my Broadcaster Community. 
spare jay
Just to make sure the Primary Support for Browser was Chrome correct?
or is best compatible?
tight harness
Yes
So people using Firefox for example or any other browser may experience issues, like not being able to upload things to the site 
spare jay
hmm ... well then .... is there a Special Domain the images are to be Filtered to? so if we are using Script Blocker or something its not being blocked that way?
The only reason I ask is because I have had it happen before or it says the images have uploaded before but then I save the settings and the Redeption use to go back to default with no image.
tight harness
Not heard anything about that, just know that other browsers cause issues ๐
spare jay
hmmm ok then ... well I was planning to get back into the swing of including more Redemptions, but was sorta waiting till the Requirements was included in them. as an Auto Checker ... that reminds me I gotta check the idea's board to see if that finally went through.
faint edge
Is there a way to make the alert text or everyhing from the alert look bigger? u se ei got OBS on my second monitor and when i did some test donation stuff the text was a bit too small for me to read it from where im sitting
tight harness
You can change the Text Settings on the left @faint edge
spare jay
in the Layer Editor Panel
drowsy hill
<@&382267076632379392> Does KappaGen works? I have strange "Help" button at bottom right corner of my stream and emotes are not showing on screen ?
tight harness
@drowsy hill That's easily fixed ๐ Right click on your overlay browser source, click on Properties, then look for the button Refresh cache on current page, click on that
mossy dew
I have question about alert box notification videos. The formats...ug. What format can I use to not have to upload separate video & sound files?
tight harness
@mossy dew I hear webm works
mossy dew
where is "webm" from? I've never heard of it before.
faint edge
ehhhmmm... just tried changing some text stuff in there.. and nothing changed.. the text itself in the alert is still the same size
stuck hamlet
Supported formats are: (.png, .gif, .jpeg, .jpg, .mp3, .aac, .wav, .ogg and .webm.)
mossy dew
that's directly from the page. And those aren't all video formats. By video I don't mean animated images, I mean video, as in sight+sound.
tight harness
@faint edge Try refreshing your overlay
faint edge
Its this text im traying to make bigger.. when i have it in OBS it looks alot smaller on my second monitor that i have on the side
mossy dew
I think my question "where's webm from" was misunderstood. I mean which app(s) generate it.
tight harness
Change it, save it, refresh if necessary ๐
faint edge
tried and nothing happened.. i even just did a random number like 50 and still the same size as it is in deffult
tight harness
Ctrl + Shift + R?
That refreshes the page and the cache
@mossy dew Not sure myself but I found this: https://en.wikipedia.org/wiki/WebM
Should find the answer to your question there
faint edge
nope, niks, nada.. still the same as deffult
mint wigeon
only a 1/4 of my overlay is rendering. anyone else havinf issues
tight harness
Sure you've got the right resolution?
faint edge
@tight harness chould it be that the text size for the alert is in the layers?