#helpdesk-twitch
1 messages · Page 151 of 1
Btw my Discord is playing up so I apologize for the late replies or messages coming in at weird times.
No problemo
Must be Wumpus 
anyone know how to set up a win count command? I.E. how in nightbot i can do !wins and will spit out what i have done !setwins to
make a wins counter >> !wins $(count wins) so far
that will +1 and give the count $(getcount wins) will give the count without increasing @hearty peak
Question pretty please: is there a way to contact all my followers with a message?
Boooooo I’m followers but yay on subs! I’ll do that since currently it is a far smaller number lol
You go to your Revenue page and you can email all your subs from there
Oh Tera! Do people following you automatically keep following you if you change your twitch name? Pretty sure they do- just wanna be sure sure
Thanks @tight harness
followers will see your posts on their twitch homepage
@coarse heath they still follow
Yay
Working on a few overlays and for some reason the follower name is being sliced in half horizontaly. It is the top most layer and have tried reloading everything as well as refreshing overlays. Can I send the link to the overlay to someone to see if you know what's going on?
you can message it to me
@mossy dew That host alert on your event list widget is from a few streams ago, but the alert did go through your alert box.
You just didn't have a lot of activity between the time of that host to your latest stream, so the alert stayed on your event list for 2 extra streams
working as intended :)
If you're wondering when your alert went off: https://www.twitch.tv/videos/200842455?t=42m43s (Yes i stalked your vods to find it to make sure its working) @mossy dew
Thanks guys. Im at work now and cant respond as quickly but i appreciate the feedback
No problem 
So how is it that streamers are able to do a giveaway when the reach a certain bit goal? Is that different?
D. Broadcasters may trigger content or give community rewards for collective Bits usage (e.g. manipulate their broadcast if a cumulative Bits goal is reached, ask viewers to vote with Bits for particular content, or arrange a meetup for the community).```
They're probably not meant to do it, or they're very careful to somehow avoid the rule, probably the first point
I take that back
It's not allowed
it would fall under this which isn't allowed:
ii. Soliciting Bits in exchange for money or monetary value, or exchanging money or monetary value for Bits;
Hi support. My SE ground control has been stuck in full screen for a while. tried alt + enter and all different keys but still cant get back to normal size. Any advices?
@silk patrol no response... 😦 any idea why?
Well dang...
i had a song request one time and i went full screen and watch it, after that the full screen has been stuck
cant revert back 😢
do you still see the youtube player?
if you open song requests you should see the youtube player and you can then click the full screen button at the bottom right of the player
@tiny smelt
may i just jump in with a question?
sure
it's about the giveaway and ticket purchase. if you type !enter in chat you buy 1 ticket, but it doesn't confirm it anymore in chat
https://www.cuda.live/s/x5zx900s.png is that option checked in the giveaway
oooooooh never saw that, thanks 😄
its not the youtube player doing full screen now, its the whole freakin app 😢 HELPPP
did you try to click the youtube full screen button?
now if i want to get out i have to do alt + tab
Is it possible to have the StreamElements bot execute the !addpoints all command by executing a custom command
@tiny smelt hit the escape key?
@tiny smelt if you close it and open it again, is it still in full screen?
@silent vapor the bot cant execute commands from a command no
Ok thank you
can i be a sell out 
ESC didnt do anything, Cant find the full screen button at all
you're in @hasty star 
i tried to reinstall the whole app, after i install ground control again, its still full screen OMG
FML
alt+f4 the app then jedilato and restart
Looks like this even i am on discord =.="
C:\Users\cuda\AppData\Roaming\Ground Control delete the Ground Control folder and reinstall, (replace the user 'cuda' with your username on your pc)
yes restart app, restart pc, uninstall and reinstall app
@pine hemlock ok i try that now
can you access your desktop? @tiny smelt
yea i do Alt + tab i can still get out
SE ground control just became a full screen game lol
Thank u CUDA
deleting the folder works
YEAH
u guys r so amazing, thanks for the quick response!
now i can finally play my ground control in windowed mode! LUL
its k just blame @clever mango for your issues
why is that? @pine hemlock
maybe we should DM twitch and tell them to add GC to the games list 
hes easy to blame

Feelsbadman
when im testing the raid alert, I'm not seeing the image or hearing the audio
Raids arent working on the old version of the alertbox, but we're working on a fix currently.
For now the easiest way to get it working without re-doing everything is: Add a new alertbox widget, untick all the alerts except for raid, customize the raid alert.
Roll with 2 alertboxes until its fixed :)
but i can do a new alertbox and add everything? ( i dnt mind the extra work) lol
Yeah you can if you want
ok cool thanks
Adding a new widget fixes the problem
it doesn't make sense too honestly though

if you add the new one with just raid and add it in the same spot
yeah but at least there is a fix of some form
yep
there isnt any form of view count is there?
not atm
just the chat variable
oh?
which can be in commands or timers
AH
ok
Also, when im typing in the twitch chat, the chat overlay triples the input
here's a screencap: http://prntscr.com/hbdsp8
xDD ok i see it now. obs and xsplit have no issue xD
Just looks like thorough testing 
Help me think I have an active chat... 
Exactly, see it's working 
I'm sure it's been reported already, but raid alerts are not triggering properly. They can be triggered inside the overlay editing interface via the event simulation menu, but real raids are not setting it off. To get around the active bug where pre-existing alert widgets don't work with raids I added a new alert widget specifically for raids. I see it trigger when I simulate a raid, but not during actual raids. Hoping both bugs can be tackled.
Do u have activities open or ground control?
@trim cloud We're definitely aware of that, thanks though
Awesome, glad it's on the radar! 😄
Not sure about the second one actually 🤔
@trim cloud when you got the live raid test, did you get the host alert?
the real raid did not trigger either a host or raid aleart, however simulated raid events trigger the raid alert.
Hello, more info about the release date of the Extentions?
Ok, did you have activity feed open on the site or through ground control? @trim cloud
no
@lament blade as soon as it is released, it will be in #announcements
@trim cloud At least for hosts, you need to have that open to detect them. It could be similar to raids, its too new for me to know for sure
I should not need to have any external utilities running for Stream Elements to respond to Twitch API events
Thats the problem, twitch is very special with how they trigger hosts
hot alerts used to work fine without having anything running other than the overlay HTML asset
Yes, but we had to switch because of security reasons
and I know the alerts from stream labs still run without additional utilities/applications running
SL has a special link with Twitch
something that we are not allowed access to yet
they are able to detect it through webhooks, while we still have to reach out through the chat alerts and such
well hopefully you get that same acces, as I prefer the StreamElements setup, but I'm not about to start running other stuff in the background
was any information sent out to Strem Elements uers when that change happened? This was the first I've heard about needing to run additional stuff in the background for that functionality to work.
I recommend having a mod do it for you, or bringing the feed up on your phone
Most streamers generally run a tab with the activity feed open regardless but if you don't, I suppose I can see why you don't want to.
My stream on twitch has been lagging since i started using the overlays any ideas
Why would someoen run an additonal tab though? I can't see value in that
after all, I have the activity feed widget showing on my stream
To see their recent events, if they missed an alert. Not everyone looks at their obs while streaming
I use it because I don't watch my OBS
I don't have an events widget, and it doesn't contain all the information I would want anyways (tip messages, etc)
@woven nacelle are you using an animated overlay
More animations = more Cpu usage, which could be causing your lag.
also with those same alerts being notified in chat (and ideally on the overlay) that would be redundant info, and the last thing I need is more browser tabs to manage whiel streaming
my CPU im only using 56% total with the game and stream
OBS is running smooth
Im running rainbow six siege CPU heavy
What's your twitch name
xitearz
Just ran a test. If I have my stream overlay running and click the "Replay" button on the Activity Feed for a raid event, the raid alert still does not trigger.
other alerts retriggers work fine though
I don't see your channel. I was going to see if you had any vods. When you say it's lagging, but you say obs is running smooth.. Where is it lagging? @woven nacelle
And the activity feed shows no host events, though there have been some
The twitch stream itself is laggy
are you doing GPU or CPU encoding
I use the ground control to control music play list as well as keep up with recent activity. It's also less cpu than having a chrome tab open.
I use both, depends on my mood 
Haha
Well. Tbh I usually have a se tab up on my gaming pc but not visible. Lol so I can update stuffs on the fly
I just don't see myself getting any value out of running either. As logn as alerts work I'm able to keep up with everything. And my music/bot are not tied to Stream Elements
paypal bits 
is there a way i can get streamelements to show follower or host in chat?
Yes .. Modules > Chat Alerts
ok let me check, thank you so much
???? average tip hello
question, I just recently connected the tipping page to my stream elements, usually when someone uses bits they tell you the amount of bits donated (the bot in chat). Does it do the same with regular donations?
For host alerts during the stream the activity feed https://streamelements.com/dashboard/activity must be open somewhere @ember gulch
@sleek stratus check your chat alerts settings for tips. It should have the amount in the message by default
alright cool 😃
ok thank you so so much for that i needed that link lol @clever mango
To confirm... any store redemption have to be !redeem right?
Soo, it won't happen but imagine
If reach 100$ Twitch this month, when I'd see my money
@weary mist so begin February?
Haha. Ty
just about @lament blade
depends on when the payment comes through what ever medium you chose to take the payment
Paypal
Okay so I hope to have some money until March for birthday lol
Wanted to do a giveaway for my bday lol
haha, nice
Ya 6o days
I paused payments with them, so I am collecting the money, and when I want to withdrawl, I just have to go in and turn it on again
Minus pay fee
Hi, everyone! I need some help) How to make songrequest command with any link? Not only with youtube link.
at this time, only youtube links will work
@weary mist ok, thank you)
Is there a way to have currency be earn one currency per minute?
Or does it have to be 1 per ten?
@viscid steppe just multiply by 10 and use it, twitch updates viewer lists every 10 mins approx. so even if we'd give it every one minute, there's only gonna be a real change every 10.
and that's if the chat userlist API is working... 
yah, that too :p
hi guys, is there a way to put a text over an image? im trying to put my Top followers over the image but i cant 😢
sure, use the layers tab on the bottopm left to make something appear above the other
@oblique pilot
ANy current way to make the follower/sub goal act as a bar like the tip goal? Or make the tip goal act as text like the default follower/sub goal, even? 😛
No current way, nope, but it is something that we want to do
@junior pine you can use Total Tip Amount widget, and edit the text to look like a goal
though it shows monthly/weekly/session/alltime amounts
Oops, I was saying in regards to the first part 😛
Got it!!! i knew those arrows were there for some reason, thank you @weary mist
I should clarify that 😄
No worries, I will tinker with the text only option. - Thanks!
is there a way to run test alerts for the alert box widget overlay so you can see what it will look like?
thanks

if you change the default dancing shark I will cry
Never
I'm trying to use the songrequest widget in the overlay maker - it doesn't seem to display songs from the backup playlist. It only ever seems to change text when a song is requested - is this intended behaviour? How can I remove the "No song text" if playing songs that aren't requested in the stream elements player.
That's how it's set up currently, it's intended behaviour indeed. It's due to how many youtube API calls we can make with our currentl limit
what would be the best way to mitigate this; just parsing the browser then?
It's the variable which displays the song name which says "No song" when that's the case, if you remove the variable it'll not display the name of requested songs either
So, the best way to use this feature is to not use the built in functionality - and instead just to parse the browser directly.
Sure if you don't like it saying "no song" when a backup song is playing, we're hoping to get the API limit increased eventually, it's up to youtube when they'll do it
Right, the point of that text is to communicate what song is playing. If its not providing the current song, backup or requested.. its not helpful 😦 I thought I was just kinda doing it wrong - so thank you.
You're not doing it wrong, it's just using up our API calls if we do it for every single song played, if we can limit it to just making API calls when a song is requested it's within the limit we have, we have millions of API calls each month afaik, but they still get used up if we have things like this enabled, it's unfortunate but also unavoidable until the limit is raised
Guys, is there a way to move around a couple of widgets and videos and icons in overlay editor at the same time?
@dense reef not yet
Oh ok. Thank you
You'd probably have to be able to group them first, which you're not yet 😃

Future ideas 
I have that idea listed under the one for copying widgets on the overlay, along with a few others
editor v2 is going to be so awesome
can't wait. Btw wanted to thank you for great service. One of the best I think.
much more user friendly with a lot more capabilities
Looking forward to 2.0 :p

someone just gifted someone a sub and it didn't pop up
We're aware of this, thanks for the report though. New features like this take a little bit of time to set up new alerts, it's being worked on 😃
@tight harness I understand, i'll just write a quick broswer parser to solve my issue - I appreciate the response 😃
Overlays - two quick questions. One, how do I reset my starting follower count to 0 on my goal tracker widget? When I first set my goal, I set it to 5. When I went live, instead of 0/5, it showed 18/5. Second, my images for alerts are taking up the entire viewer window. How do I resize them down to a small image and place it better?
The interface is not intuitive regarding placement. Too many lines for boxes in the way. Wish it was more WYSIWYG
@modern echo One: Go to Data from the Overlay Manager and go to Goals, you can reset the goals from there. Second: Check your Layers if you're not sure where your alert box is and you'll find it listed there, click on it and you can drag and stretch it to your desired position and size 😃
Thanks I’ll give it a try.
what is it i have to have open for host notifications to pop?
Either Activity Feed or Ground Control (desktop app)
word. thanks!
No problem 😃
Question: how to add loyalty points to all viewers who are at the stream right now?
!bonus all #
@weary mist Thanks!
didn't get his bonus
My host notifications haven't been working recently, is anyone else experiencing this issue?
Please have Activity Feed https://streamelements.com/dashboard/activity OR Ground Control https://streamelements.com/groundcontrol open during stream to pull host events
@lament blade
so i have to do them manually?
nope, when you have one of those two open the host alerts will come through automatically
ok, i'll give it a go on the next stream, thanks for that 😃
sub gifting isnt coming through for me can anyone help?
@copper pollen Coming Soon™
twitch decided to announce it different, so we have to built it into the widget
oh okay
awkward
no worries
will i be able to replay old gifts when this happens?
unfortunatly not, twitch only sends that information once
😦
ok for some reason when someone hosts me the alert isnt coming thru
Please have Activity Feed https://streamelements.com/dashboard/activity OR Ground Control https://streamelements.com/groundcontrol open during stream to pull host events
@wet lava
really? never had to do that before to have my alerts come on when streaming
this is only for host events
my follower aloert works my bits one
so in order for my alert when someone host me to come thru on my alerts i need groundcontrol open?
ground control or the activity feed on the site
thank u
Hey All, just checking because I didn't see it announced, will there be gift subs support soon?
Is there a way to emulate Extra Life donation events?
hmm, weird, it's not playing the sound I uploaded when I try it with tip emulation
Awesome, thanks @stuck hamlet
Oh cool. So it does work 
So uh
I sent a Bingo thing
And it said ti guess the emote out of 193 emotes
For the currency reward
When does it end? When someone guesses the emote?
yes
Is it for global emotes only? Does it keep going if I end the stream?
One other question, I see you guys added the Rait Alert to the Alert box and I'm using a Super Theme, it isn't pulling in anything for the animation though, I would honestly just like it to use something similar to the host, anyway I can get that?
one of my viewers is ahving problems trying to donate?
when they click the link and it takes them to paypal it says something went wrong try again later
any help
cheking it out
@keen wadi I was able to get to tipping you without any issue
it loaded the paypal page no problem
is there plans to have alerts appear for gifted subs?
Soon ™
is twitch throttling affiliates?
I'm getting ridiculous frame skipping when you view the stream in their player, but on my end I have no dropped frames or any issues reported, nor do I have frame spikes of any kind.
and I do have transcoding for whatever that is worth for this stream
Its your internet conection. Thats how it is for me too.
Also, is there a live chatbox I can view on the dashboard for stream elements?
:<
Working on it
aww.
That's awesome. Thanks COX
even though I did a speedtest and I had full upload speeds. I seem to get very large spiking in my upload speed.
Cox is terrible for streaming.
Greaaaat
If you want to find out whats going on, call in and have them inspect the lines.
If it keeps happening, contact the better business beauro
or however that stupid word is spelled
They put Charter in their place, and within 18 hours charter wasd calling me begging me to stop.
They had it fixed in three days.
dont do it right away
Or the BBB will ignore you.
You have to try to contact COX first and so on.
Document how long its been happening.
Three days ago I was able to stream 6k. Yesterday I had to throttle it to 4.5k. Today I can't even hit 3k bitrate without massive chopping.
yeah I know, that's what I meant is that whole process
It might be asn outage then
🤢
Call in to check directly, then give it a few days.
Remember this.
Lines normally do not use upload very often.
And someone els eon another network may have equipment hooked into your areas cox line
which can cause noise. thats what was going on with mine.
ATT fucked up install, charter paid for it.
I'm using MetroPCs to stream via my phone tho so
¯_(ツ)_/¯
OBs is also finicky as hell.
Xsplit is garbage, though.
Xsplit is a dead program. I have a year lisence. Got it for free.
Never use it. Too shitty.
Have fun

Oh, by the way.
That's a very specific type of throttle.
Its specifically is stargeting your downloading of of live stream content.
I don't know much about COX, but nothing is as bad as Rise Broadband.
So, keep it in mind. Never get Rise Broadband.
theyre a 1star company across all review boards.
It's apparantly my upload.
I had something similar, I have decent upload, but it was inconsistant. ended up using my cell for a year to stream
So, I actually figured out what it was.
The new windows "Fall creator" update
has caused OBS to behave differently or something.
My CPU utilzation with OBS before update: ~30% peak
after update: 60% and a hard throttle due to 100% cpu utilization
Because I'm also getting inherent frame lag that doesn't even get reported in my FPS counter from my monitor or game 
(I use GSYNC)
Sounds accurate
I'm so baffled. Thanks microsoft. Whatever. Reduced the stream and now we're good.
my "bounce down"/ every other bounce animation is bugged. They don't work at all. The follower alert just disappears ?
I can't reproduce that issue with the animation on my end. Does it occur in the overlay manager or just on obs?
Hi! My notifications are either all wrong or not showing up at all!
My host notification isn't working, and today I had someone re-sub but it showed on the event log as following.
uhhh.
Well, hosts wont show up unless you have the activity feed or ground control open.
As for a sub showing as a follow 🤔
Can you link me your overlay url @tired ingot
in DM
Sure! It used to not do this and work perfectly. And I used to be able to receive my host alerts also!
We had to change the host a bits a little bit due to a security issue, so you are right when it used to work without having the activity feed/ground control open
Helping Kikichu via pm
bot not working in my chat
So I am using this for the first time and using a super theme, an overlay on the theme has 2 images for camera with one disabled, how to enable and disable them?
@peak quarry Under the 'layers' on the left, theres an eye icon that enables/disables
Ones with a cross through the eye mean hidden and wont show on the actual overlay.
They will also show faded in the overlay editor
@valid pagoda Try parting the bot from your channel, logging out of SE, logging back in and joining the bot again.
So I'm assuming once the devs work out the sub gifting api it will fix the recent subscriber not showing the gifted sub name and the sub being added to the sub goal?
Should. yes
👌
Last couple streams I’m not getting an alert when someone hosts me. All other alerts work fine
You need your activity feed, or ground control open for host alerts to work correctly. We use one of those two to gather api info.
Even for the chat alerts?
Anything host related requires one of those two open
They will only show if they occur while you have it open
Oh okay. Thank you 👍🏼
np
was there any talk about having spotify added to the current song widget?
I added a hype cup to my overlay for the first time, but why does it empty every day? I know I've seen streams with the cup remaining full after the stream has ended and restarted - why wont mine? (have looked all over the settings and not seen anything for it...)
@upper steeple I personally haven't heard anything, but that doesnt really mean much overall lol
@undone dagger If you remove the "Shutdown when not active option" option from the overlay with the cup, it wont empty on scene switch.
Currently, it should always empty on stream end (rather, obs close.) If you never close obs after stopping stream, technically it wont empty.
I'm trying to install the Animated fortnite overlay
None of the animated / video elements are showing up.
Everything is set to enable.
Are you using Chrome?
I'm talking about on OBS.
oh
They're not showing up.
Studio
Are they all not loading?
YEs
They worked for me
Yes*
Well if it loads in your browser it should load in obs... Can you try reinstalling the recent obs version and see if it loads? maybe theres something messed up with your browser source.
What is the Talk overlay in theSuper Themes?
Something as an intermission between games, on a loading screen etc
Fixed
generally.
It was the OBS version
👌
Ah, thanks
goodluck 
Had some makeshift scenes before this, didn't think of having that type of scene
Yeah we just give everyone a bunch of scenes to cater to whatever they want to do. Dont forget you can hide/remove most if not all elements
Yeah, I'm having to remove the Facebook and Instagram parts off all of the ones I'm using as I don't use those
@chilly spade so what do you mean by the view of your stream?
Using like 4 animated scenes at once makes my cpu usage go off the charts
Anyone know a fix?
Yes, you can shut them down when you're not using them, right click on them, click on properties and tick 'shutdown source when not visible'
It means that they'll need to load in fresh each time you switch which can take a couple of seconds but there's a couple of ways to solve this, you can load them using studio mode before switching, I use a fade transition timer which seems to help 😃
@rustic herald
Thank you so much
Hahahah
@lament blade What's up?
Not hing
Okay then, that's very random then 
Jup
I don't think so.
Ok just wanted to make sure 😃
I see plenty of #streamelements tags but no channel, so no
good to see the gift sub alerts are working
yes i had a gifted sub happen and the alert went off
Wait what... gift sub alerts work? 
it was awesome
Is ground control still active? I can't find any info/support on it. It's been acting up for awhile when it comes to song requests.
It's still active yes
I thought maybe redownloading would fix it, but no clue where to find it again?
Activity Feed then it's on the right as a graphic 😃
Ok, thanks. I'll try that. It's been acting up for well over a month or so.
Try redownloading as you said, could be an old version with bugs
Still seems to be broken. 😦
Which part?
I have a playlist setup. When a viewer decides to request a song, I usually have to restart the program just to get it to register.
Anything requested after the initial song is fine, but always have to restart after the first song request.
It use to run smoothly and switch to the newly requested songs no problem.
@dire solstice that is something in active development, many of us face that issue as well :(
Cant reconnect bot to chat, join channel button doesnt work 😦
its currently 🅱roke
is the bot down?
Even on the browser version that happens @dire solstice but it's definitely not intended
As Scalper said it's in active development 😃
Ah ok. It all mostly works but didn't know what had changed. It worked perfectly before.
Very true, I remember it working before
In chat is shows the song as accepted but doesn't play until I restart the program. Small set back I suppose but still annoying. Don't want to have to constantly worry about the music going dead or requests not playing.
Hopefully it gets fixed soon.
Agreed 
It was bugging me for ages, but was too busy to get around to asking what was up. Thanks. Just have to deal with it I guess.
For now, sure it won't be long
👍 🐦
any ETA of the bot comming back>?
Asking now for you
good morning, I am on stream elements and I don't see half of all my follows on there, where did they go?
On the activity feed?
yes on my activity feed only goes back two months where's the others?
stream elements down? my alerts say Help and the site is all jacked up looking as well
@tight harness should I be getting a 503 error?
Sorry for the inconvenience 
can I get a link to where I can see all whom followed me?
oh okay I thought so but people were talking about something else.
@lament blade Go to your twitch channel and click on Followers at the top
i want to see whos all following me !!
The activity feed only shows the last 200 events, it's not meant to show you all of your followers, that place I just told you shows you everyone who's following you, as you asked for
on my twitch page it show followings only!!
thank yo just downloaded this
server down?1
Yes sadly, they're working hard on it, will be back up ASAP 😃
k
@tight harness that seems to be a screen capture. i thought it would show my twitch followers?
It's a screen capture of my profile to show you where it will be on yours
server down?
just came up for me
Yes sadly, but they're working hard on it, will be back up ASAP!
oops, nope
🤣 Kermit is going hard on my OBS right now 🤣
Kermit the frog? 
Ohh, I know what you mean lol
yeap kermit the forg using old type writer lmao
He's persistent 
hayzzz my overlay down again and kermit came back for typin -_-
Website down for anyone else?
It's all good - was just hilarious when I opened OBS to start the stream 🤣

Panic not, all will return to normal soon 😃
Maybe I want Kermit instead of my overlay?? HMMMM???
Maybe you do 
And a dancing shark
Streamelements website down?
Crash?
Default alerts are a dancing shark
And yes, it's down for now, they're working on it, it'll be fixed soon 😃
Oh I didn't even know that!
figured since my but was not working and my overlays are gone
you can use that now
🤣
Rip my stream
Technical issues happen, just gotta be patient! 😃
its ok ^^ dont u worry 😄

OH good im not the only one
Yeah, we're all in the same boat
Lol kermit making me laugh
any word on when it will be back online?
Alright, thanks for the info
Stream Elements is down?
the server is down for a little while
Thanks for the info btw
well that was un-expected!
But still Funny as hell!

Lmao, nah 😄
I am just happy I ain't streaming at this hour ....
I am but nothing's happening anyway 
granted I am still at the office just remoted in working on my scenes
Very tactical 
lol. i AM streaming right now
Well I think its Settled We all need a Kermit the Frog Overlay or Local Tools to use for when Streamelements Browser Links fail
well almost all of Mine are too ... but as you can see I have Local Resource Files for Fall backs
Granted this is the reason I use different Resources at the same time as Fallbacks in the event of these issues.
Okay i'm taking note, and what about Kermit the frog pyjamas for those situations too? 
Pyjamas ... hmmm yes ..... a Kermit the Frog Pyjama Scene for when we are ending stream!
Ohh, I meant real pyjamas, not virtual ones 
nah Virtual is fine .... cheaper that way
Smart 😛
Streamelements website is down?
Yes
Devs are working on it
ETA?
Its ok we have a Kermit Gif to keep us Happy! ALL HAIL TO KERMIT!
Best ETA I got to give was ASAP, guessing it's a tricky one
Damn
yeah i switched from StreamLabs
coz elements has more stuff i guess
but it keeps making me mad with stability :/
gonna go now waiting for it to get fixed
My viewers love kermit so it's all good! 😛
keep in mind, that SLabs went down about 2-3 times last week 😉
oh didint know xD
i guess it is probably coz twitch keeps fucking up with its beta fetures
features*
That's when they go "Oops"
I haven't had issues with streamelements before today <_<
I've never seen it down before today when I needed it lol
Like any service, there's going to be hiccups... it is free, remember? 😉
We don't get a heads up like other companies do with the new feautres, so we have to struggle through it live
yeah am not complaining
cloudflare got bombed by ISIS
am so glad i changed the p[latform
Keepo
@Scalpe Counter allahu akbar
Well for me I still use both as an intigrationsal Back-up system. When one goes down Hot key pressed to swap between the overlays
or use a little of both to still do what needs to be done. I am what you sould say Plan for the worst but Hope for the best!
Bit harder for me to use SLabs since you need a different browser source for each of their features
Part of the reason I don't use Xsplit for my Broadcasting
Different browser sources like that puts a heavy load on my processor
I also use Discord Browser Sources too
Same here I use an 3rd Gen i5 Core processor and still playing The newest titles that put my processor below minimum
Miss Piggy sends her regards 🐽
Games are usually a GFX card issue (in most cases, not saying all), but the browser sources are loading individually so it puts load on processor
Recruitment staff or Discord Staff Soap91 told me to come in here and ask for my Tags Just made member in ADK anyone on
Peronsally I wouldn't mind a little more handshaking between all companies to allow for universal work. But we all gotta worry about the Penny and where it all goes
if I wanted to use SLabs I would need 6 browser sources
with SE I can just use 1 lol
with 6 Browser Sources I only have to worry about one hick-up instead of the whole overlay being issues
damn OBS just crashed again
@spare jay We want to cooperate with SLabs, we havn't blocked them from importing from our API.
not really fair to say that 😛
I personally love having an all-in-one overlay
makes things way easier
Plus I can edit on the go
Oh sorry @weary mist I was just pointing out that others have different Views
instead of having to position everything only on my desktop
oh, for sure. I understand, haha
Personally for me I have always given out advise even if it doesn't help me at all
@misty wagon when is the dutch translation online?
Wanneer is de nederlandstalige vertaling klaar?
haha, thats what we want to do as well. If we thought interating with SLabs was going to help people, we would have. but we thought we had a better, more intuituve idea. They don't agree 
I agree with you guys Scalper lol
Plus when the entire site Goes down you can customize it up a little in where you want things if your a Variety Caster.
Nederlandstaligen spreken veel beter Engels dan andere landen dus het staat lager op de lijst.
I don't want 6 different sources for 1 thing
technically you do for your Stream Elements Scene
No, I only have to worry about 1 browser source
in OBS
And I can't customize positioning of say, SLabs on the go
You have as many elements as you want, but on one source
if I'm not at my desktop
Because he loves you 😛
Ajira they're working on it! 😃
@indigo wedge servers ran out of coal. We need volunteers to start shoveling
And when is the Extension online?
Again, loading one browser source vs six for the same info is WAY easier on the processor
well technically I was also trying to point out there is more then 1 browser source if your using the Super Themes or a different Theme for different things such as BRB, Starting, Ending, Talking, IRL, or Gaming
@lament blade its been teased a few times recently, so maybe just a bit longer
@spare jay 100% true, but that would be comparing watermelons to oranges
Yes but that's a browser source for each scene
In OBS you can shut down a source when that scene is not visible
so the loading isn't happening on your processor
@weary mist can I view the teaser images/footage?
🤔 let me see if I can find it
Might wanna pop out a twitter for that coal shoveling 😉
is wating for @weary mist to answer...
I made my own supertheme for Persona 5 and I have 3 different scenes on SE. In game, Starting Soon, BRB. But since each of those SE overlays is in its own OBS scene it doesn't load the three sources at the same time
Thus saving my processor
Just gotta make sure to tick that "Shut down source when not visible box"
@lament blade check #297092117933719552
@lament blade https://www.twitch.tv/videos/201247751, go to about 27 minutes in
Also on a previous stream elements vod at 26 min mark was a live preview of the extension

^^^
@mild temple Yep I use that option my self too ... but personally I just wish I could save these Scenes Locally as a Cache just incase of things like this or do a Referesh Check if there isn't a Sourche that requires up-todate information like Chat set for the Overlay.
Saving as a cache wouldn't work for alerts anyways
That's the problem with any online alert system
including SLabs
@lament blade https://clips.twitch.tv/EndearingHardClipzKappa
But I can see what you mean
None the less folks still get to see what your all about
in terms of picture overlays and stuff
Again, it's a free service and there are bound to be hiccups. We just have to be patient. SE has always been super helpful when I've had an issue or when anyone I know that uses it has had an issue
saddly I am always thinking the worst of things and how to find ways to keep things looking professional / Functional
I mean technically you can build out most things in OBS directly anyways
If you're using custom images just do the same thing in OBS
as a backup
but again, SE is about convenience and functionality for me
yep ... and the Biggest pain inthe But to build in OBS is that Damn Animated Gif's to be stored Locally
I'm not sure I understand your issue with that one
Are you saying you don't want to save .gifs locally?
(Sorry just trying to understand)
Or that it's difficult to add an animated gif in obs?
Is the site down?
any timeframe ?
Last I heard @weary mist said they've only been told ASAP
How long has it been down?
Oh okay sounds good 😃
Ill hold off a bit on the stream to see if it comes up 😃
As Scalper said we don't get warnings about new features like other people so we have to act quickly and adapt, which luckily we do rather efficiently 😃
Yes they always do such a great job!


Interesting heart emote 
uh... is that panel already available?
Not yet, but soon ™
not yet
Ohh, of course, I see it now 
stil scuffed? 
Still scuffed i'm afraid, yup
Will this be back soon? ; A ;
As fast as super-humanly possible
I believe you
We're experiencing 100% downtime right now, our entire team is working to get this sorted as fast as super-humanly possible. We'll find a way to make it up to you all.
look how fast Kermit is going
All hands are on deck
crosing fingers as i am running events today for giveaways haha! Thank you all ❤
That typewritter is the best keyboard we have, and he is the fastest typer. Kermit got this
retweeted!
he took "mechanical keyboard" a bit too literally

Good job it doesn't use Cherry MX Blue switches 
i think @misty wagon just stumbled over some cables.......
is hte site down
Web server is returning an unknown error
There is an unknown connection issue between Cloudflare and the origin web server. As a result, the web page can not be displayed.
yes site is down
Yes
I just figured out how to mod the original 1994 XCOM and I'm dying to play it, don't let us down, Kermit 🙏
oh ok tuaght was from my side 😃
tweet here grem https://twitter.com/StreamElements/status/931554211912994817
We're experiencing 100% downtime right now, our entire team is working to get this sorted as fast as super-humanly possible. We'll find a way to make it up to you all.
was going to stream and the muppet was everywhere hahaj
LOL
iguess i wont stream then for today 😃 im so used to the ui and scenes i made i cant stay wihtout htem
I'm also sure
Sorry I got pulled away from my desk for Zendesk Questions.
I guess there was a Major Update with Twitch that just rolled today?
I doubt that's the problem
New ETA: 20 minutes
since the entire SE website is down
odd I am still able to browse through my stuff on SE website
but then again I am remoted into a computer that is always running the website all month long
who doesnt love kermit come on
Well its been promoted that we want a Kermit the Frog Overlay
for local Backup! in the event of SE going completely down!
Is it still down?
Kermit is still Typing!
I gotta say 4 of my Chat Box overlays are also offline through different services too .... 🤷
So maybe it's not just us 😮
ah, they must have made their updates
It's not even Tuesday patch day 
Fresh Friday?!
Fubar'd Friday 
Twitch Beta DansGame
Honestly i've noticed a LOT of issues with services when watching streams ever since twitch rolled out the /raid feature
which is about the time they rolled out go.twitch to everybody sitewide
I've heard (not sure if it's true) that it entirely built the website from the ground up again so a lot of tools will need to do the same
So lots of issues expected with all services as everyone adjusts
We just have to remember to be patient 😃
Yeah last night I had my Regulars report constant drops and network error's through out my entire stream last night
It's Clearly a Twitch API snaffo for one
@plucky kernel True, it's true. We run the server from Amsterdam with a wifi connection to my house where I have 500 Kermits stashed spinning the wheels 
So what your saying is ....
@misty wagon
https://www.youtube.com/watch?v=X4jbq9SVxAc
Manamanaa
I am Down Noooooooooooooooo
We got the 20 minutes ETA around 15 minutes ago, should be fixed shortly 😃
I'm getting all my alerts at once now 
In the mean time Enjoy the Video Above to help kill time!
site is down for me still so
had to cut my stream
features are slowly coming back, I have almost gotten all the hamsters fed

readies hot sauce for the Hamster Barrito
Is hamster a delicacy there? 
NOpe just Protein!
@vivid trail
I hate when the servers scuffed
Soon™
i know np
A bit of polish and the scuff comes right off

Sometimes we need the buffer tool
Or a new Engine!

Or give Kermit a bike for 🎄 🤶🏽
so i've apparently got 2 follows in the past 20 mins and nothing has gone through on my alerts or activity, they show in streamlabs activity though.
hiiiisssssss Stremlabs
We shorten to SLabs here 
Well All I know is that I can't wait to see the Kermit Alerts and Overlay when its done now after this hour long Journey into the Kermit The Frog Fanclub and Fandome Support!
OK so now I am getting the website isn't responding lol .... Guess I tried to visit a Page I didn't already have cached on the computer 
You guys just see the Help button in the bottom right?
yes
Zendesk Support Button?
is streamelements page down?
Yes it is
Who?
bbxh
@tight harness I have access to the Zendesk Site but it failed to direct me to the SE Zendesk Page
Yeah, it's ran on a different server afaik so that's why it still shows
yeah ... I am still answering Zendesk Questions over my Cube Wall right now for our Company 🔩
any eta when it will be back?
15 minutes ISH?!
let me just say I clicked on the help and it sent me to Sign up as a Zendesk Client .... FYI
do u know roughly how long?
@tight harness is that why my last 2 follows never showed or went off?
Correct @upper steeple
Yup
@dawn beacon there was a notice stated about 10 minutes ago about 20 minutes was the ETA.
Being in Network Admin in my day job I know servers can take longer then 10 minutes
But, as far as I can GAUGE roughly 15 more ish minutes to go!
As is the nature with ETAs, they're just estimates sadly, things don't always go to plan
@tight harness
That's a wonderful picture
Progress none the less
main page back up... but modules not wokring
wohoo, up for me now
That's normal, the bot has to connect to thousands of users, it'll start with the channels that are currently live
As soon as the platform is back up it starts reconnecting all the channels. 7 months ago it would mean back up in a minute but with all the ❤ we got from you folks it will take a little longer then that. Sorry for the inconvenience.
and then Skynet?!

not back 100% right? (i still see help in the corner for my cheer browser source)
Try refreshing @tall snow
Everything is up for me! Thanks everybody who worked super hard to get this back up!
It was mostly the person who got Kermit a bike
Yep I see my Dancing Corgi again for my Redemptions .... even though no one has spent any points getting to see it!
But we should still upgrade to 2.0
The Kinks had a great song and will never go! 
Before my time 
me is old af but atleast he heard most of the good music 
still having issues
overlays.. the site
alerts..
she is featured today on the front page so today is huge
You refreshed all the scenes?
refresh how? switch scene?
ok it's working
Sweet 😃
hey everyone. so is it just athing that transitions from scene to scene will take some time to "load" instead of it being instant, like when scenes are local?
Yes, they are essentially webpages
There are some tips/tricks to avoid showing the loading though
okay i figured so. it's just a little awkward when the animator capture transitions immediately and then there's a delay waiting for the web source
ah. where might i find these tips? i tried to elongate the transition, but that's not enough
Well I personally use transition fade with a few seconds to give it time, but also you can use studio mode and load the next scene before switching to it
smart thinking. thanks for the suggestions.
No problem 😃
so total subs and total follower widgets just say "COUNT" on my overlay right now
nvm fixed it
had to reset my session on totals
@upper steeple Was just about to suggest that
👌
After update obs - my overlays not working - anyone else have this issue ?
You mean you just see Help?
what is the best program for stream (not obs)
Yes Legend
@neon sandal XSplit is a good alternative
thx
I fucking love u Legend

Thx 😄 now i can go live
You're very welcome

send a link so i can watch you xD
Just checking, is there anyway to move objects on your overlay as a group?
I was off on where I put stuff and a large chunk of a bunch of small objects needs to be moved up
It's actively being worked on you'll be happy to hear @dim sorrel 😃
Question about raids and gift subbing...
Dangit I wasn't watching and you guys put overlays back up! Woot! Stream doesn't look so naked now 😛
Scalper ❤ ❤
Raid alert works when i initiate via event emulation. Doesn't work with actual raids.
Gift subs don't register as subs at all
have you tried in the last 20 minutes @fathom yacht
@tight harness Yay!
Raid alerts SHOULD be working, and gifts should show up as normal sub
yeah
THANK YOU SO MUCH I WAS SO ANNOYED
@tight harness do you know if that change will be winthin say 3-4 days? because I might just wait to edit my overly if thast the case. if not thats fine too, just knowing they are working on it is amazing!
if it's not working tonight I'll let ya know. Thanks so much for being on it, team. I really like streamelements and I love how helpful this support team is.
@dim sorrel The ideas board says started, I'm not sure on the timeframe yet, apologies
I'm trying to add a custom donation alert variation for $13.37 but it looks like after the downtime today the box after "Exact" for entering the amount has disappeared?
@mild temple what browser are you using? we recommend chrome. I'm checking right now and the "exact" value is still there. maybe try to add another alertbox just to make sure
we released an update for raid alerts, and previously made alertboxes had some issues
I am using Chrome 😦
i heared as sb. alrdy asked for it, is there a warframe overplay coming soon?
or just like planned atleast?
since i just installed it 
@lament blade since it's in the top 50 games on twitch right now, it might be a thing in the near future
I set up one for $3.36, and when I open that one the value isn't showing either
Same thing with a new alertbox
@mild temple oh yeah you are right, I thought you were talking about the drop down box, the field for the tip value is missing
^ Yeah that
why ground control has rn for me a "grey screen"
¯_(ツ)_/¯
restarted pc, same
changing colour also doesnt help
alert feed, songrequest page, both greyscreen (white if i have the white colour choosen).
I only see sth in settings
🤔
same is exactly in white
i thought ground control just writes the data from this page into the app, no?
I'm getting somebody to test for me to see if its a global problem or not
=> some hours ago it worked
@lament blade tested on my end, works. try this: go there C:\Users\yourname\AppData\Roaming\ and delete the ground control folder. you can also go to that folder by hitting windows+R and typing %appdata%
thanks, helped
Did that fix it?
yes
Awesome 😃
Hi. I have soem issues with my overlay in obs. Someone said Ctrl + Shift + R should help. but where do i do that? in OBS?
@minor remnant https://gyazo.com/003765d4a3f20a7c81ae9c1018d96965
can anyone test if my mic works?
It worked earlier 
wtf is going on
Go to Task Manager, close that program, try again
nah just closed maniaplanet and firefox, pressed exit and opened obs again
actually worked
but obs doesn't recognize overlay 🤔
Doesn't recognise overlay? 🤔





