#helpdesk-twitch

1 messages · Page 151 of 1

clever mango
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Take some time and think about how it can be improved

patent merlin
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Btw my Discord is playing up so I apologize for the late replies or messages coming in at weird times.

clever mango
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then let us know please 😃

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Ah yes discord's naughty magic tricks

patent merlin
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No problemo

tight harness
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Must be Wumpus seanK

hearty peak
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anyone know how to set up a win count command? I.E. how in nightbot i can do !wins and will spit out what i have done !setwins to

clever mango
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make a wins counter >> !wins $(count wins) so far

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that will +1 and give the count $(getcount wins) will give the count without increasing @hearty peak

patent merlin
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@tight harness b1nzy bad api Kappa

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Incoming ban

coarse heath
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Question pretty please: is there a way to contact all my followers with a message?

clever mango
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don't believe so

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it can be done with subscribers

coarse heath
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Boooooo I’m followers but yay on subs! I’ll do that since currently it is a far smaller number lol

clever mango
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Although you can post a message on your "wall" or whatever they call it

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feed

tight harness
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You go to your Revenue page and you can email all your subs from there

coarse heath
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Oh Tera! Do people following you automatically keep following you if you change your twitch name? Pretty sure they do- just wanna be sure sure

clever mango
coarse heath
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Thanks @tight harness

clever mango
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followers will see your posts on their twitch homepage

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@coarse heath they still follow

coarse heath
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Yay

junior pine
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Working on a few overlays and for some reason the follower name is being sliced in half horizontaly. It is the top most layer and have tried reloading everything as well as refreshing overlays. Can I send the link to the overlay to someone to see if you know what's going on?

clever mango
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you can message it to me

junior pine
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Thanks

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Sent

pine hemlock
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@mossy dew That host alert on your event list widget is from a few streams ago, but the alert did go through your alert box.

You just didn't have a lot of activity between the time of that host to your latest stream, so the alert stayed on your event list for 2 extra streams

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working as intended :)

brisk hamlet
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Thanks guys. Im at work now and cant respond as quickly but i appreciate the feedback

tight harness
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No problem SeemsGood

brisk hamlet
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So how is it that streamers are able to do a giveaway when the reach a certain bit goal? Is that different?

clever mango
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     D. Broadcasters may trigger content or give community rewards for collective Bits usage (e.g. manipulate their broadcast if a cumulative Bits goal is reached, ask viewers to vote with Bits for particular content, or arrange a meetup for the community).```
tight harness
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They're probably not meant to do it, or they're very careful to somehow avoid the rule, probably the first point

clever mango
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I take that back

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It's not allowed

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it would fall under this which isn't allowed:
ii. Soliciting Bits in exchange for money or monetary value, or exchanging money or monetary value for Bits;

tiny smelt
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Hi support. My SE ground control has been stuck in full screen for a while. tried alt + enter and all different keys but still cant get back to normal size. Any advices?

silk patrol
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@tiny smelt F11 maybe

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¯_(ツ)_/¯

tiny smelt
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@silk patrol no response... 😦 any idea why?

brisk hamlet
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Well dang...

tiny smelt
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i had a song request one time and i went full screen and watch it, after that the full screen has been stuck

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cant revert back 😢

clever mango
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do you still see the youtube player?

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if you open song requests you should see the youtube player and you can then click the full screen button at the bottom right of the player

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@tiny smelt

lament blade
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may i just jump in with a question?

clever mango
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sure

lament blade
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it's about the giveaway and ticket purchase. if you type !enter in chat you buy 1 ticket, but it doesn't confirm it anymore in chat

pine hemlock
lament blade
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oooooooh never saw that, thanks 😄

tiny smelt
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its not the youtube player doing full screen now, its the whole freakin app 😢 HELPPP

clever mango
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did you try to click the youtube full screen button?

tiny smelt
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now if i want to get out i have to do alt + tab

silent vapor
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Is it possible to have the StreamElements bot execute the !addpoints all command by executing a custom command

swift parcel
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@tiny smelt hit the escape key?

silk patrol
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@tiny smelt if you close it and open it again, is it still in full screen?

pine hemlock
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@silent vapor the bot cant execute commands from a command no

silent vapor
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Ok thank you

hasty star
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can i be a sell out imdaveDerp

tiny smelt
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ESC didnt do anything, Cant find the full screen button at all

clever mango
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you're in @hasty star SE

tiny smelt
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i tried to reinstall the whole app, after i install ground control again, its still full screen OMG

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FML

swift parcel
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alt+f4 the app then jedilato and restart

tiny smelt
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@swift parcel nope doesnt work

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my whole world is stuck in full screen lmao

clever mango
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we'll get you back to a windowed world

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have you tried restarting pc?

tiny smelt
pine hemlock
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C:\Users\cuda\AppData\Roaming\Ground Control delete the Ground Control folder and reinstall, (replace the user 'cuda' with your username on your pc)

tiny smelt
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yes restart app, restart pc, uninstall and reinstall app

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@pine hemlock ok i try that now

pine hemlock
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Sorry you might not even need to reinstall

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just reopen the app

clever mango
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can you access your desktop? @tiny smelt

tiny smelt
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yea i do Alt + tab i can still get out

clever mango
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to desktop?

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or to another app

tiny smelt
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SE ground control just became a full screen game lol

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Thank u CUDA

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deleting the folder works

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YEAH

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u guys r so amazing, thanks for the quick response!

clever mango
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windowed world

tiny smelt
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now i can finally play my ground control in windowed mode! LUL

pine hemlock
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its k just blame @clever mango for your issues

tiny smelt
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why is that? @pine hemlock

silk patrol
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maybe we should DM twitch and tell them to add GC to the games list LULW

pine hemlock
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hes easy to blame

clever mango
tiny smelt
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Feelsbadman

honest blaze
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when im testing the raid alert, I'm not seeing the image or hearing the audio

pine hemlock
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Raids arent working on the old version of the alertbox, but we're working on a fix currently.

For now the easiest way to get it working without re-doing everything is: Add a new alertbox widget, untick all the alerts except for raid, customize the raid alert.

Roll with 2 alertboxes until its fixed :)

honest blaze
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but i can do a new alertbox and add everything? ( i dnt mind the extra work) lol

pine hemlock
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Yeah you can if you want

honest blaze
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ok cool thanks

pine hemlock
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Adding a new widget fixes the problem

clever mango
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it doesn't make sense too honestly though

pine hemlock
clever mango
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if you add the new one with just raid and add it in the same spot

honest blaze
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yeah but at least there is a fix of some form

clever mango
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yep

honest blaze
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there isnt any form of view count is there?

pine hemlock
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not atm

clever mango
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just the chat variable

honest blaze
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oh?

clever mango
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which can be in commands or timers

honest blaze
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AH

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ok

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Also, when im typing in the twitch chat, the chat overlay triples the input

clever mango
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just a visual bug in the editor

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it will work fine in OBS and stream

strong dock
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Haha I like it

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Helps fill the chat box in preview. Hahaha

honest blaze
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xDD ok i see it now. obs and xsplit have no issue xD

tight harness
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Just looks like thorough testing seanK

strong dock
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Help me think I have an active chat... xd

tight harness
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Exactly, see it's working seanK

trim cloud
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I'm sure it's been reported already, but raid alerts are not triggering properly. They can be triggered inside the overlay editing interface via the event simulation menu, but real raids are not setting it off. To get around the active bug where pre-existing alert widgets don't work with raids I added a new alert widget specifically for raids. I see it trigger when I simulate a raid, but not during actual raids. Hoping both bugs can be tackled.

strong dock
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Do u have activities open or ground control?

tight harness
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@trim cloud We're definitely aware of that, thanks though

trim cloud
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Awesome, glad it's on the radar! 😄

tight harness
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Not sure about the second one actually 🤔

weary mist
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@trim cloud when you got the live raid test, did you get the host alert?

trim cloud
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the real raid did not trigger either a host or raid aleart, however simulated raid events trigger the raid alert.

lament blade
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Hello, more info about the release date of the Extentions?

weary mist
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Ok, did you have activity feed open on the site or through ground control? @trim cloud

trim cloud
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no

weary mist
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@trim cloud At least for hosts, you need to have that open to detect them. It could be similar to raids, its too new for me to know for sure

trim cloud
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I should not need to have any external utilities running for Stream Elements to respond to Twitch API events

weary mist
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Thats the problem, twitch is very special with how they trigger hosts

trim cloud
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hot alerts used to work fine without having anything running other than the overlay HTML asset

weary mist
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Yes, but we had to switch because of security reasons

trim cloud
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and I know the alerts from stream labs still run without additional utilities/applications running

weary mist
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SL has a special link with Twitch

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something that we are not allowed access to yet

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they are able to detect it through webhooks, while we still have to reach out through the chat alerts and such

trim cloud
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well hopefully you get that same acces, as I prefer the StreamElements setup, but I'm not about to start running other stuff in the background

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was any information sent out to Strem Elements uers when that change happened? This was the first I've heard about needing to run additional stuff in the background for that functionality to work.

weary mist
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I recommend having a mod do it for you, or bringing the feed up on your phone

pine hemlock
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Most streamers generally run a tab with the activity feed open regardless but if you don't, I suppose I can see why you don't want to.

woven nacelle
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My stream on twitch has been lagging since i started using the overlays any ideas

trim cloud
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Why would someoen run an additonal tab though? I can't see value in that

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after all, I have the activity feed widget showing on my stream

pine hemlock
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To see their recent events, if they missed an alert. Not everyone looks at their obs while streaming

weary mist
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I use it because I don't watch my OBS

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I don't have an events widget, and it doesn't contain all the information I would want anyways (tip messages, etc)

pine hemlock
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@woven nacelle are you using an animated overlay

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More animations = more Cpu usage, which could be causing your lag.

trim cloud
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also with those same alerts being notified in chat (and ideally on the overlay) that would be redundant info, and the last thing I need is more browser tabs to manage whiel streaming

woven nacelle
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my CPU im only using 56% total with the game and stream

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OBS is running smooth

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Im running rainbow six siege CPU heavy

pine hemlock
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What's your twitch name

woven nacelle
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xitearz

trim cloud
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Just ran a test. If I have my stream overlay running and click the "Replay" button on the Activity Feed for a raid event, the raid alert still does not trigger.

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other alerts retriggers work fine though

pine hemlock
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I don't see your channel. I was going to see if you had any vods. When you say it's lagging, but you say obs is running smooth.. Where is it lagging? @woven nacelle

trim cloud
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And the activity feed shows no host events, though there have been some

woven nacelle
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The twitch stream itself is laggy

weary mist
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are you doing GPU or CPU encoding

strong dock
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I use the ground control to control music play list as well as keep up with recent activity. It's also less cpu than having a chrome tab open.

tight harness
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I use both, depends on my mood seanK

strong dock
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Haha

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Well. Tbh I usually have a se tab up on my gaming pc but not visible. Lol so I can update stuffs on the fly

trim cloud
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I just don't see myself getting any value out of running either. As logn as alerts work I'm able to keep up with everything. And my music/bot are not tied to Stream Elements

lament blade
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paypal bits rioluHype

ember gulch
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is there a way i can get streamelements to show follower or host in chat?

clever mango
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Yes .. Modules > Chat Alerts

ember gulch
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ok let me check, thank you so much

lament blade
sleek stratus
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question, I just recently connected the tipping page to my stream elements, usually when someone uses bits they tell you the amount of bits donated (the bot in chat). Does it do the same with regular donations?

clever mango
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@sleek stratus check your chat alerts settings for tips. It should have the amount in the message by default

sleek stratus
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alright cool 😃

ember gulch
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ok thank you so so much for that i needed that link lol @clever mango

strong dock
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To confirm... any store redemption have to be !redeem right?

lament blade
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Soo, it won't happen but imagine

If reach 100$ Twitch this month, when I'd see my money

weary mist
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@lament blade if you are an affiliate, probably 60 days

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@strong dock sent you DM

lament blade
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@weary mist so begin February?

strong dock
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Haha. Ty

weary mist
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just about @lament blade

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depends on when the payment comes through what ever medium you chose to take the payment

lament blade
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Paypal

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Okay so I hope to have some money until March for birthday lol

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Wanted to do a giveaway for my bday lol

weary mist
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haha, nice

strong dock
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Ya 6o days

weary mist
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I paused payments with them, so I am collecting the money, and when I want to withdrawl, I just have to go in and turn it on again

strong dock
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Minus pay fee

minor wadi
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Hi, everyone! I need some help) How to make songrequest command with any link? Not only with youtube link.

weary mist
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at this time, only youtube links will work

minor wadi
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@weary mist ok, thank you)

viscid steppe
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Is there a way to have currency be earn one currency per minute?

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Or does it have to be 1 per ten?

clever mango
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Points are distributed every 10 minutes

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No options there at this time

viscid steppe
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Crap.

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K. Thanks for the help.

proud pumice
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@viscid steppe just multiply by 10 and use it, twitch updates viewer lists every 10 mins approx. so even if we'd give it every one minute, there's only gonna be a real change every 10.

clever mango
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and that's if the chat userlist API is working... monkaS

proud pumice
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yah, that too :p

clever mango
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6 seconds right now monkaS

oblique pilot
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hi guys, is there a way to put a text over an image? im trying to put my Top followers over the image but i cant 😢

weary mist
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sure, use the layers tab on the bottopm left to make something appear above the other

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@oblique pilot

junior pine
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ANy current way to make the follower/sub goal act as a bar like the tip goal? Or make the tip goal act as text like the default follower/sub goal, even? 😛

tight harness
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No current way, nope, but it is something that we want to do

weary mist
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@junior pine you can use Total Tip Amount widget, and edit the text to look like a goal

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though it shows monthly/weekly/session/alltime amounts

tight harness
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Oops, I was saying in regards to the first part 😛

oblique pilot
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Got it!!! i knew those arrows were there for some reason, thank you @weary mist

tight harness
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I should clarify that 😄

junior pine
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No worries, I will tinker with the text only option. - Thanks!

delicate ibex
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is there a way to run test alerts for the alert box widget overlay so you can see what it will look like?

tight harness
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Yes, the Emulator in the bottom left

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Slightly faded blue circle, see it?

delicate ibex
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thanks

tight harness
delicate ibex
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if you change the default dancing shark I will cry

tight harness
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Never

drowsy yarrow
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I'm trying to use the songrequest widget in the overlay maker - it doesn't seem to display songs from the backup playlist. It only ever seems to change text when a song is requested - is this intended behaviour? How can I remove the "No song text" if playing songs that aren't requested in the stream elements player.

tight harness
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That's how it's set up currently, it's intended behaviour indeed. It's due to how many youtube API calls we can make with our currentl limit

drowsy yarrow
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what would be the best way to mitigate this; just parsing the browser then?

tight harness
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It's the variable which displays the song name which says "No song" when that's the case, if you remove the variable it'll not display the name of requested songs either

drowsy yarrow
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So, the best way to use this feature is to not use the built in functionality - and instead just to parse the browser directly.

tight harness
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Sure if you don't like it saying "no song" when a backup song is playing, we're hoping to get the API limit increased eventually, it's up to youtube when they'll do it

drowsy yarrow
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Right, the point of that text is to communicate what song is playing. If its not providing the current song, backup or requested.. its not helpful 😦 I thought I was just kinda doing it wrong - so thank you.

tight harness
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You're not doing it wrong, it's just using up our API calls if we do it for every single song played, if we can limit it to just making API calls when a song is requested it's within the limit we have, we have millions of API calls each month afaik, but they still get used up if we have things like this enabled, it's unfortunate but also unavoidable until the limit is raised

dense reef
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Guys, is there a way to move around a couple of widgets and videos and icons in overlay editor at the same time?

weary mist
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@dense reef not yet

dense reef
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Oh ok. Thank you

tight harness
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You'd probably have to be able to group them first, which you're not yet 😃

dense reef
tight harness
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Future ideas PagChomp

weary mist
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I have that idea listed under the one for copying widgets on the overlay, along with a few others

clever mango
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editor v2 is going to be so awesome

dense reef
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kreygasm can't wait. Btw wanted to thank you for great service. One of the best I think.

clever mango
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much more user friendly with a lot more capabilities

lament widget
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Looking forward to 2.0 :p

tight harness
dim sorrel
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someone just gifted someone a sub and it didn't pop up

tight harness
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We're aware of this, thanks for the report though. New features like this take a little bit of time to set up new alerts, it's being worked on 😃

drowsy yarrow
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@tight harness I understand, i'll just write a quick broswer parser to solve my issue - I appreciate the response 😃

modern echo
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Overlays - two quick questions. One, how do I reset my starting follower count to 0 on my goal tracker widget? When I first set my goal, I set it to 5. When I went live, instead of 0/5, it showed 18/5. Second, my images for alerts are taking up the entire viewer window. How do I resize them down to a small image and place it better?

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The interface is not intuitive regarding placement. Too many lines for boxes in the way. Wish it was more WYSIWYG

tight harness
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@modern echo One: Go to Data from the Overlay Manager and go to Goals, you can reset the goals from there. Second: Check your Layers if you're not sure where your alert box is and you'll find it listed there, click on it and you can drag and stretch it to your desired position and size 😃

modern echo
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Thanks I’ll give it a try.

floral ice
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what is it i have to have open for host notifications to pop?

tight harness
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Either Activity Feed or Ground Control (desktop app)

floral ice
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word. thanks!

tight harness
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No problem 😃

dense reef
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Question: how to add loyalty points to all viewers who are at the stream right now?

weary mist
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!bonus all #

dense reef
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@weary mist Thanks!

misty wagon
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didn't get his bonus

lament blade
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My host notifications haven't been working recently, is anyone else experiencing this issue?

clever mango
weary mist
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@lament blade

lament blade
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so i have to do them manually?

clever mango
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nope, when you have one of those two open the host alerts will come through automatically

lament blade
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ok, i'll give it a go on the next stream, thanks for that 😃

copper pollen
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sub gifting isnt coming through for me can anyone help?

weary mist
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@copper pollen Coming Soon™

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twitch decided to announce it different, so we have to built it into the widget

copper pollen
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oh okay

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awkward

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no worries

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will i be able to replay old gifts when this happens?

weary mist
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unfortunatly not, twitch only sends that information once

vital prairie
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😦

wet lava
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ok for some reason when someone hosts me the alert isnt coming thru

weary mist
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@wet lava

wet lava
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really? never had to do that before to have my alerts come on when streaming

weary mist
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this is only for host events

wet lava
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my follower aloert works my bits one

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so in order for my alert when someone host me to come thru on my alerts i need groundcontrol open?

weary mist
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ground control or the activity feed on the site

wet lava
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thank u

lyric totem
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Hey All, just checking because I didn't see it announced, will there be gift subs support soon?

radiant pier
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Is there a way to emulate Extra Life donation events?

stuck hamlet
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Tip emulation should do that

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Soon yes @lyric totem

radiant pier
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hmm, weird, it's not playing the sound I uploaded when I try it with tip emulation

lyric totem
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Awesome, thanks @stuck hamlet

radiant pier
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oh hey, I figured it out, I'm dumb

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I was clicking the number instead of the text

stuck hamlet
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Oh cool. So it does work Kappa

keen aurora
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So uh

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I sent a Bingo thing

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And it said ti guess the emote out of 193 emotes

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For the currency reward

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When does it end? When someone guesses the emote?

weary mist
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yes

keen aurora
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Is it for global emotes only? Does it keep going if I end the stream?

lyric totem
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One other question, I see you guys added the Rait Alert to the Alert box and I'm using a Super Theme, it isn't pulling in anything for the animation though, I would honestly just like it to use something similar to the host, anyway I can get that?

keen wadi
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one of my viewers is ahving problems trying to donate?

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when they click the link and it takes them to paypal it says something went wrong try again later

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any help

weary mist
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cheking it out

keen wadi
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tyvm

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not the first time ive had this problem

weary mist
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@keen wadi I was able to get to tipping you without any issue

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it loaded the paypal page no problem

zinc sleet
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is there plans to have alerts appear for gifted subs?

lyric totem
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Soon ™

humble coral
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is twitch throttling affiliates?

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I'm getting ridiculous frame skipping when you view the stream in their player, but on my end I have no dropped frames or any issues reported, nor do I have frame spikes of any kind.

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and I do have transcoding for whatever that is worth for this stream

paper sedge
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Its your internet conection. Thats how it is for me too.

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Also, is there a live chatbox I can view on the dashboard for stream elements?

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:<

pine hemlock
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Working on it

paper sedge
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aww.

humble coral
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That's awesome. Thanks COX

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even though I did a speedtest and I had full upload speeds. I seem to get very large spiking in my upload speed.

paper sedge
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Cox is terrible for streaming.

humble coral
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Greaaaat

paper sedge
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If you want to find out whats going on, call in and have them inspect the lines.

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If it keeps happening, contact the better business beauro

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or however that stupid word is spelled

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They put Charter in their place, and within 18 hours charter wasd calling me begging me to stop.

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They had it fixed in three days.

humble coral
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lol

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Fuck yeah, I'm doing that.

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Because this is dumb

paper sedge
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dont do it right away

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Or the BBB will ignore you.

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You have to try to contact COX first and so on.

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Document how long its been happening.

humble coral
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Three days ago I was able to stream 6k. Yesterday I had to throttle it to 4.5k. Today I can't even hit 3k bitrate without massive chopping.

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yeah I know, that's what I meant is that whole process

paper sedge
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It might be asn outage then

humble coral
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🤢

paper sedge
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Call in to check directly, then give it a few days.

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Remember this.

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Lines normally do not use upload very often.

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And someone els eon another network may have equipment hooked into your areas cox line

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which can cause noise. thats what was going on with mine.

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ATT fucked up install, charter paid for it.

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I'm using MetroPCs to stream via my phone tho so

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¯_(ツ)_/¯

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OBs is also finicky as hell.

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Xsplit is garbage, though.

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Xsplit is a dead program. I have a year lisence. Got it for free.

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Never use it. Too shitty.

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Have fun

pine hemlock
paper sedge
#

Oh, by the way.

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That's a very specific type of throttle.

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Its specifically is stargeting your downloading of of live stream content.

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I don't know much about COX, but nothing is as bad as Rise Broadband.

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So, keep it in mind. Never get Rise Broadband.

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theyre a 1star company across all review boards.

humble coral
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It's apparantly my upload.

weary mist
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I had something similar, I have decent upload, but it was inconsistant. ended up using my cell for a year to stream

humble coral
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So, I actually figured out what it was.

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The new windows "Fall creator" update

#

has caused OBS to behave differently or something.

#

My CPU utilzation with OBS before update: ~30% peak

#

after update: 60% and a hard throttle due to 100% cpu utilization

#

Because I'm also getting inherent frame lag that doesn't even get reported in my FPS counter from my monitor or game thinkgun

#

(I use GSYNC)

pine hemlock
#

Sounds accurate

humble coral
#

I'm so baffled. Thanks microsoft. Whatever. Reduced the stream and now we're good.

next spruce
#

my "bounce down"/ every other bounce animation is bugged. They don't work at all. The follower alert just disappears ?

pine hemlock
#

I can't reproduce that issue with the animation on my end. Does it occur in the overlay manager or just on obs?

tired ingot
#

Hi! My notifications are either all wrong or not showing up at all!

#

My host notification isn't working, and today I had someone re-sub but it showed on the event log as following.

pine hemlock
#

uhhh.

#

Well, hosts wont show up unless you have the activity feed or ground control open.

#

As for a sub showing as a follow 🤔

#

Can you link me your overlay url @tired ingot

#

in DM

tired ingot
#

Sure! It used to not do this and work perfectly. And I used to be able to receive my host alerts also!

pine hemlock
#

We had to change the host a bits a little bit due to a security issue, so you are right when it used to work without having the activity feed/ground control open

#

Helping Kikichu via pm

valid pagoda
#

bot not working in my chat

peak quarry
#

So I am using this for the first time and using a super theme, an overlay on the theme has 2 images for camera with one disabled, how to enable and disable them?

pine hemlock
#

@peak quarry Under the 'layers' on the left, theres an eye icon that enables/disables

#

Ones with a cross through the eye mean hidden and wont show on the actual overlay.

#

They will also show faded in the overlay editor

#

@valid pagoda Try parting the bot from your channel, logging out of SE, logging back in and joining the bot again.

upper steeple
#

So I'm assuming once the devs work out the sub gifting api it will fix the recent subscriber not showing the gifted sub name and the sub being added to the sub goal?

pine hemlock
#

Should. yes

upper steeple
#

👌

pine hemlock
#

If not, we riot until its added

#

:)

cloud plinth
#

Last couple streams I’m not getting an alert when someone hosts me. All other alerts work fine

pine hemlock
#

You need your activity feed, or ground control open for host alerts to work correctly. We use one of those two to gather api info.

cloud plinth
#

Even for the chat alerts?

pine hemlock
#

Anything host related requires one of those two open

cloud plinth
#

Gotcha, thank you

#

I don’t see any of the host showing up in my activity feed

pine hemlock
#

They will only show if they occur while you have it open

cloud plinth
#

Oh okay. Thank you 👍🏼

pine hemlock
#

np

upper steeple
#

was there any talk about having spotify added to the current song widget?

undone dagger
#

I added a hype cup to my overlay for the first time, but why does it empty every day? I know I've seen streams with the cup remaining full after the stream has ended and restarted - why wont mine? (have looked all over the settings and not seen anything for it...)

pine hemlock
#

@upper steeple I personally haven't heard anything, but that doesnt really mean much overall lol

#

@undone dagger If you remove the "Shutdown when not active option" option from the overlay with the cup, it wont empty on scene switch.

Currently, it should always empty on stream end (rather, obs close.) If you never close obs after stopping stream, technically it wont empty.

surreal pasture
#

I'm trying to install the Animated fortnite overlay

#

None of the animated / video elements are showing up.

#

Everything is set to enable.

pine hemlock
#

Are you using Chrome?

surreal pasture
#

I'm talking about on OBS.

pine hemlock
#

oh

surreal pasture
#

They're not showing up.

pine hemlock
#

Classic obs?

#

Or studio

surreal pasture
#

Studio

pine hemlock
#

Hm. Can you dm me the link you're using for your browser source

#

🤔

surreal pasture
#

There's multiple links

#

One for each scene

pine hemlock
#

Are they all not loading?

surreal pasture
#

YEs

peak quarry
#

They worked for me

surreal pasture
#

Yes*

pine hemlock
#

Do they load in your actual browser?

surreal pasture
#

Yes

#

Just not in OBS.

#

Where it matters, lol

pine hemlock
#

Well if it loads in your browser it should load in obs... Can you try reinstalling the recent obs version and see if it loads? maybe theres something messed up with your browser source.

peak quarry
#

What is the Talk overlay in theSuper Themes?

pine hemlock
#

Something as an intermission between games, on a loading screen etc

surreal pasture
#

Fixed

pine hemlock
#

generally.

surreal pasture
#

It was the OBS version

pine hemlock
#

👌

peak quarry
#

Ah, thanks

surreal pasture
#

Thanks! I'm going to sleep for 3 hours now

#

Lol

pine hemlock
#

goodluck 4HEad

peak quarry
#

Had some makeshift scenes before this, didn't think of having that type of scene

pine hemlock
#

Yeah we just give everyone a bunch of scenes to cater to whatever they want to do. Dont forget you can hide/remove most if not all elements

peak quarry
#

Yeah, I'm having to remove the Facebook and Instagram parts off all of the ones I'm using as I don't use those

tight harness
#

@chilly spade so what do you mean by the view of your stream?

rustic herald
#

Using like 4 animated scenes at once makes my cpu usage go off the charts

#

Anyone know a fix?

tight harness
#

Yes, you can shut them down when you're not using them, right click on them, click on properties and tick 'shutdown source when not visible'

#

It means that they'll need to load in fresh each time you switch which can take a couple of seconds but there's a couple of ways to solve this, you can load them using studio mode before switching, I use a fade transition timer which seems to help 😃

#

@rustic herald

rustic herald
#

Thank you so much

lament blade
#

Hahahah

tight harness
#

@lament blade What's up?

lament blade
#

Not hing

tight harness
#

Okay then, that's very random then LUL

lament blade
#

Jup

winged sundial
#

Good morning guys.

#

Does Streamelements have a Instagram

stuck hamlet
#

I don't think so.

winged sundial
#

Ok just wanted to make sure 😃

tight harness
#

I see plenty of #streamelements tags but no channel, so no

upper steeple
#

good to see the gift sub alerts are working

tight harness
#

They're working now?

#

If so, that's good to hear 😃

upper steeple
#

yes i had a gifted sub happen and the alert went off

strong dock
#

Wait what... gift sub alerts work? VisLaud

upper steeple
#

it was awesome

dire solstice
#

Is ground control still active? I can't find any info/support on it. It's been acting up for awhile when it comes to song requests.

tight harness
#

It's still active yes

dire solstice
#

I thought maybe redownloading would fix it, but no clue where to find it again?

tight harness
#

Activity Feed then it's on the right as a graphic 😃

dire solstice
#

Ok, thanks. I'll try that. It's been acting up for well over a month or so.

tight harness
#

Try redownloading as you said, could be an old version with bugs

dire solstice
#

Still seems to be broken. 😦

tight harness
#

Which part?

dire solstice
#

I have a playlist setup. When a viewer decides to request a song, I usually have to restart the program just to get it to register.

#

Anything requested after the initial song is fine, but always have to restart after the first song request.

#

It use to run smoothly and switch to the newly requested songs no problem.

weary mist
#

@dire solstice that is something in active development, many of us face that issue as well :(

dense reef
#

Cant reconnect bot to chat, join channel button doesnt work 😦

stuck hamlet
#

its currently 🅱roke

ruby linden
#

is the bot down?

stuck hamlet
#

pls stand by

#

Yes.

tight harness
#

Even on the browser version that happens @dire solstice but it's definitely not intended

#

As Scalper said it's in active development 😃

dire solstice
#

Ah ok. It all mostly works but didn't know what had changed. It worked perfectly before.

tight harness
#

Very true, I remember it working before

dire solstice
#

In chat is shows the song as accepted but doesn't play until I restart the program. Small set back I suppose but still annoying. Don't want to have to constantly worry about the music going dead or requests not playing.

tight harness
#

Yeah, that sounds like it, they're aware 😃

#

Exact same happens here

dire solstice
#

Hopefully it gets fixed soon.

tight harness
#

Agreed SeemsGood

dire solstice
#

It was bugging me for ages, but was too busy to get around to asking what was up. Thanks. Just have to deal with it I guess.

tight harness
#

For now, sure it won't be long

dire solstice
#

👍 🐦

ruby linden
#

any ETA of the bot comming back>?

tight harness
#

Asking now for you

lament blade
#

good morning, I am on stream elements and I don't see half of all my follows on there, where did they go?

tight harness
#

On the activity feed?

lament blade
#

yes on my activity feed only goes back two months where's the others?

tall snow
#

stream elements down? my alerts say Help and the site is all jacked up looking as well

thorn spear
#

@tight harness should I be getting a 503 error?

stuck hamlet
#

euh yes. we are aware of the issues

#

we are working to resolve asap

tight harness
#

Sorry for the inconvenience seanLove

lament blade
#

can I get a link to where I can see all whom followed me?

thorn spear
#

oh okay I thought so but people were talking about something else.

tight harness
#

@lament blade Go to your twitch channel and click on Followers at the top

lament blade
#

i want to see whos all following me !!

tight harness
#

The activity feed only shows the last 200 events, it's not meant to show you all of your followers, that place I just told you shows you everyone who's following you, as you asked for

lament blade
#

on my twitch page it show followings only!!

tight harness
#

Next to Events, don't see that?

lament blade
#

thank yo just downloaded this

median hollow
#

server down?1

tight harness
#

Yes sadly, they're working hard on it, will be back up ASAP 😃

median hollow
#

k

lament blade
#

@tight harness that seems to be a screen capture. i thought it would show my twitch followers?

tight harness
#

It's a screen capture of my profile to show you where it will be on yours

sonic egret
#

server down?

unreal geyser
#

just came up for me

tight harness
#

Yes sadly, but they're working hard on it, will be back up ASAP!

unreal geyser
#

oops, nope

thick eagle
#

🤣 Kermit is going hard on my OBS right now 🤣

sonic egret
#

nvm its came back.. thanks

#

@thick eagle same to me ahahha

tight harness
#

Kermit the frog? LUL

thick eagle
#

yes

#

hang on.. let me screenshot it

tight harness
#

Ohh, I know what you mean lol

sonic egret
#

yeap kermit the forg using old type writer lmao

thick eagle
tight harness
#

He's persistent seanK

sonic egret
#

hayzzz my overlay down again and kermit came back for typin -_-

mild temple
#

Website down for anyone else?

stuck hamlet
#

We are working on it!

#

Apologies

mild temple
#

Oh it's ok! I just was worried it was me hahaha

#

also best error page

thick eagle
#

It's all good - was just hilarious when I opened OBS to start the stream 🤣

mild temple
stuck hamlet
tight harness
#

Panic not, all will return to normal soon 😃

sonic egret
thick eagle
#

Maybe I want Kermit instead of my overlay?? HMMMM???

tight harness
#

Maybe you do seanK

stuck hamlet
#

Maybe pepoThink

#

Kermit is all you need in 2017

tight harness
#

And a dancing shark

thick eagle
#

Is that an option?

#

I'd like to switch! 😛

robust hamlet
#

Streamelements website down?

knotty warren
#

Crash?

tight harness
#

Default alerts are a dancing shark

#

And yes, it's down for now, they're working on it, it'll be fixed soon 😃

knotty warren
#

Activity feed just tanked for me

#

Oh ok

#

Thanks

thick eagle
#

Oh I didn't even know that!

mild temple
stuck hamlet
#

there we go

robust hamlet
#

figured since my but was not working and my overlays are gone

stuck hamlet
#

you can use that now

thick eagle
#

🤣

sonic egret
#

Rip my stream

mild temple
#

Technical issues happen, just gotta be patient! 😃

lament blade
#

its ok ^^ dont u worry 😄

tight harness
safe crown
#

OH good im not the only one

tight harness
#

Yeah, we're all in the same boat

tall snow
#

Lol kermit making me laugh

safe crown
#

any word on when it will be back online?

tight harness
#

ASAP

#

No more to give than that i'm afraid

safe crown
#

Alright, thanks for the info

old pecan
#

Stream Elements is down?

safe crown
#

i guess ill stream anyway and just keep an eye out for its correction

#

Yea @old pecan

old pecan
#

Alright

#

Have a good time streaming!

safe crown
#

the server is down for a little while

old pecan
#

Thanks for the info btw

spare jay
tight harness
safe crown
#

SAme

#

i legit thought someone got into my acct and changed stuff

tight harness
#

Lmao, nah 😄

spare jay
#

I am just happy I ain't streaming at this hour ....

tight harness
#

I am but nothing's happening anyway seanK

spare jay
#

granted I am still at the office just remoted in working on my scenes

tight harness
#

Very tactical seanK

safe crown
#

lol. i AM streaming right now

spare jay
#

Well I think its Settled We all need a Kermit the Frog Overlay or Local Tools to use for when Streamelements Browser Links fail

safe crown
#

not a bad idea

#

all of my overlays are through stream elements

spare jay
#

well almost all of Mine are too ... but as you can see I have Local Resource Files for Fall backs

#

Granted this is the reason I use different Resources at the same time as Fallbacks in the event of these issues.

tight harness
#

Okay i'm taking note, and what about Kermit the frog pyjamas for those situations too? seanK

spare jay
#

Pyjamas ... hmmm yes ..... a Kermit the Frog Pyjama Scene for when we are ending stream!

tight harness
#

Ohh, I meant real pyjamas, not virtual ones LUL

spare jay
#

nah Virtual is fine .... cheaper that way

tight harness
#

Smart 😛

cinder wraith
#

Streamelements website is down?

tight harness
#

Yes

lament blade
#

yeah

#

same for me

tight harness
#

Devs are working on it

cinder wraith
#

ETA?

spare jay
#

Its ok we have a Kermit Gif to keep us Happy! ALL HAIL TO KERMIT!

tight harness
#

Best ETA I got to give was ASAP, guessing it's a tricky one

cinder wraith
#

Damn

lament blade
#

yeah i switched from StreamLabs

#

coz elements has more stuff i guess

#

but it keeps making me mad with stability :/

#

gonna go now waiting for it to get fixed

thick eagle
#

My viewers love kermit so it's all good! 😛

weary mist
#

keep in mind, that SLabs went down about 2-3 times last week 😉

lament blade
#

oh didint know xD

#

i guess it is probably coz twitch keeps fucking up with its beta fetures

#

features*

tight harness
#

That's when they go "Oops"

mild temple
#

I haven't had issues with streamelements before today <_<

#

I've never seen it down before today when I needed it lol

thick eagle
#

Like any service, there's going to be hiccups... it is free, remember? 😉

mild temple
#

Plus SLabs doesn't offer the same functionality as SE

#

I much prefer SE

weary mist
#

We don't get a heads up like other companies do with the new feautres, so we have to struggle through it live

lament blade
#

yeah am not complaining

cinder wraith
#

cloudflare got bombed by ISIS

lament blade
#

am so glad i changed the p[latform

weary mist
#

@cinder wraith wanna bomb them back with me?

lament blade
#

Keepo

cinder wraith
#

@Scalpe Counter allahu akbar

spare jay
#

Well for me I still use both as an intigrationsal Back-up system. When one goes down Hot key pressed to swap between the overlays

#

or use a little of both to still do what needs to be done. I am what you sould say Plan for the worst but Hope for the best!

mild temple
#

Bit harder for me to use SLabs since you need a different browser source for each of their features

spare jay
#

Part of the reason I don't use Xsplit for my Broadcasting

mild temple
#

Different browser sources like that puts a heavy load on my processor

spare jay
#

I also use Discord Browser Sources too

#

Same here I use an 3rd Gen i5 Core processor and still playing The newest titles that put my processor below minimum

wanton mango
#

Miss Piggy sends her regards 🐽

mild temple
#

Games are usually a GFX card issue (in most cases, not saying all), but the browser sources are loading individually so it puts load on processor

steep ginkgo
#

Recruitment staff or Discord Staff Soap91 told me to come in here and ask for my Tags Just made member in ADK anyone on

spare jay
#

Peronsally I wouldn't mind a little more handshaking between all companies to allow for universal work. But we all gotta worry about the Penny and where it all goes

mild temple
#

if I wanted to use SLabs I would need 6 browser sources

#

with SE I can just use 1 lol

spare jay
#

with 6 Browser Sources I only have to worry about one hick-up instead of the whole overlay being issues

#

damn OBS just crashed again

mild temple
#

Unless the entire service goes down

#

then you have the same problem

weary mist
#

@spare jay We want to cooperate with SLabs, we havn't blocked them from importing from our API.

mild temple
#

not really fair to say that 😛

#

I personally love having an all-in-one overlay

#

makes things way easier

#

Plus I can edit on the go

spare jay
#

Oh sorry @weary mist I was just pointing out that others have different Views

mild temple
#

instead of having to position everything only on my desktop

weary mist
#

oh, for sure. I understand, haha

spare jay
#

Personally for me I have always given out advise even if it doesn't help me at all

lament blade
#

@misty wagon when is the dutch translation online?
Wanneer is de nederlandstalige vertaling klaar?

weary mist
#

haha, thats what we want to do as well. If we thought interating with SLabs was going to help people, we would have. but we thought we had a better, more intuituve idea. They don't agree LUL

mild temple
#

I agree with you guys Scalper lol

spare jay
#

Plus when the entire site Goes down you can customize it up a little in where you want things if your a Variety Caster.

misty wagon
#

Nederlandstaligen spreken veel beter Engels dan andere landen dus het staat lager op de lijst.

mild temple
#

I don't want 6 different sources for 1 thing

spare jay
#

technically you do for your Stream Elements Scene

mild temple
#

No, I only have to worry about 1 browser source

#

in OBS

#

And I can't customize positioning of say, SLabs on the go

weary mist
#

You have as many elements as you want, but on one source

mild temple
#

if I'm not at my desktop

indigo wedge
#

So uh... why is Kermit the frog suddenly on my stream ?

#

"Scuffed server"

thick eagle
#

Because he loves you 😛

mild temple
#

Ajira they're working on it! 😃

weary mist
#

@indigo wedge servers ran out of coal. We need volunteers to start shoveling

indigo wedge
#

ahh... someone forgot to feed the hamsters

#

gotcha

lament blade
#

And when is the Extension online?

mild temple
#

Again, loading one browser source vs six for the same info is WAY easier on the processor

spare jay
#

well technically I was also trying to point out there is more then 1 browser source if your using the Super Themes or a different Theme for different things such as BRB, Starting, Ending, Talking, IRL, or Gaming

weary mist
#

@lament blade its been teased a few times recently, so maybe just a bit longer

#

@spare jay 100% true, but that would be comparing watermelons to oranges

mild temple
#

Yes but that's a browser source for each scene

#

In OBS you can shut down a source when that scene is not visible

#

so the loading isn't happening on your processor

lament blade
#

@weary mist can I view the teaser images/footage?

weary mist
#

🤔 let me see if I can find it

indigo wedge
#

Might wanna pop out a twitter for that coal shoveling 😉

lament blade
#

is wating for @weary mist to answer...

mild temple
#

I made my own supertheme for Persona 5 and I have 3 different scenes on SE. In game, Starting Soon, BRB. But since each of those SE overlays is in its own OBS scene it doesn't load the three sources at the same time

#

Thus saving my processor

#

Just gotta make sure to tick that "Shut down source when not visible box"

strong dock
weary mist
strong dock
#

Also on a previous stream elements vod at 26 min mark was a live preview of the extension

weary mist
strong dock
#

^^^

spare jay
#

@mild temple Yep I use that option my self too ... but personally I just wish I could save these Scenes Locally as a Cache just incase of things like this or do a Referesh Check if there isn't a Sourche that requires up-todate information like Chat set for the Overlay.

mild temple
#

Saving as a cache wouldn't work for alerts anyways

#

That's the problem with any online alert system

#

including SLabs

stuck hamlet
mild temple
#

But I can see what you mean

spare jay
#

None the less folks still get to see what your all about

mild temple
#

in terms of picture overlays and stuff

#

Again, it's a free service and there are bound to be hiccups. We just have to be patient. SE has always been super helpful when I've had an issue or when anyone I know that uses it has had an issue

spare jay
#

saddly I am always thinking the worst of things and how to find ways to keep things looking professional / Functional

mild temple
#

I mean technically you can build out most things in OBS directly anyways

#

If you're using custom images just do the same thing in OBS

#

as a backup

#

but again, SE is about convenience and functionality for me

spare jay
#

yep ... and the Biggest pain inthe But to build in OBS is that Damn Animated Gif's to be stored Locally

mild temple
#

I'm not sure I understand your issue with that one

#

Are you saying you don't want to save .gifs locally?

#

(Sorry just trying to understand)

#

Or that it's difficult to add an animated gif in obs?

lone terrace
#

Is the site down?

mild temple
#

Yes

#

they're working on it 😃

lone terrace
#

any timeframe ?

mild temple
#

Last I heard @weary mist said they've only been told ASAP

tight harness
#

Yep, we've only been told ASAP

#

Everybody is working on it, all hands on deck

lone terrace
#

How long has it been down?

mild temple
#

Maybe 15 minutes?

#

hold on let me scroll up

lone terrace
#

Oh okay sounds good 😃

mild temple
#

10:25 AM my time, it's currently 11:08 AM

#

so 45 ish

lone terrace
#

Ill hold off a bit on the stream to see if it comes up 😃

tight harness
#

As Scalper said we don't get warnings about new features like other people so we have to act quickly and adapt, which luckily we do rather efficiently 😃

mild temple
#

But they are working hard! 😃

#

SE has got our backs, don't worry ❤

lone terrace
#

Yes they always do such a great job!

tight harness
mild temple
tight harness
#

Interesting heart emote LUL

lament blade
#

uh... is that panel already available?

tight harness
#

Not yet, but soon ™

weary mist
#

not yet

mild temple
#

it's a ball python!

#

my scaly babies

#

I have a dragon too

tight harness
#

Ohh, of course, I see it now seanK

vale anchor
#

stil scuffed? FeelsBadMan

tight harness
#

Still scuffed i'm afraid, yup

dense egret
#

Will this be back soon? ; A ;

weary mist
#

As fast as super-humanly possible

vale anchor
#

I believe you

weary mist
vale anchor
#

look how fast Kermit is going

tight harness
#

All hands are on deck

dense egret
#

crosing fingers as i am running events today for giveaways haha! Thank you all ❤

weary mist
#

That typewritter is the best keyboard we have, and he is the fastest typer. Kermit got this

mild temple
#

retweeted!

vale anchor
#

he took "mechanical keyboard" a bit too literally

weary mist
tight harness
#

Good job it doesn't use Cherry MX Blue switches seanK

plucky kernel
#

i think @misty wagon just stumbled over some cables.......

summer crow
#

is hte site down

#

Web server is returning an unknown error

There is an unknown connection issue between Cloudflare and the origin web server. As a result, the web page can not be displayed.

ornate lichen
#

yes site is down

sleek stratus
#

Yes

vale anchor
#

I just figured out how to mod the original 1994 XCOM and I'm dying to play it, don't let us down, Kermit 🙏

summer crow
#

oh ok tuaght was from my side 😃

mild temple
summer crow
#

was going to stream and the muppet was everywhere hahaj

sleek stratus
#

LOL

summer crow
#

iguess i wont stream then for today 😃 im so used to the ui and scenes i made i cant stay wihtout htem

vale anchor
#

chill, Gremical

#

I'm sure they'll figure it out soon

tight harness
#

I'm also sure

spare jay
#

Sorry I got pulled away from my desk for Zendesk Questions.

I guess there was a Major Update with Twitch that just rolled today?

vale anchor
#

I doubt that's the problem

tight harness
#

New ETA: 20 minutes

vale anchor
#

since the entire SE website is down

spare jay
#

odd I am still able to browse through my stuff on SE website

vale anchor
#

@tight harness FeelsOkayMan

#

@spare jay really? I got Kermit

spare jay
#

but then again I am remoted into a computer that is always running the website all month long

summer crow
#

who doesnt love kermit come on

spare jay
#

Well its been promoted that we want a Kermit the Frog Overlay

#

for local Backup! in the event of SE going completely down!

supple mantle
#

Is it still down?

spare jay
#

Kermit is still Typing!

supple mantle
#

The Discord link on their twitter also is not working

#

RIP third time this week 😭

spare jay
#

I gotta say 4 of my Chat Box overlays are also offline through different services too .... 🤷

tight harness
#

So maybe it's not just us 😮

spare jay
#

yep looks like Twitch made some changes suddenly

#

OH twitch you Raskles YOU!

supple mantle
#

ah, they must have made their updates

tight harness
#

It's not even Tuesday patch day LUL

spare jay
#

Fresh Friday?!

tight harness
#

Fubar'd Friday seanK

sleek stratus
#

Twitch Beta DansGame

mild temple
#

Honestly i've noticed a LOT of issues with services when watching streams ever since twitch rolled out the /raid feature

#

which is about the time they rolled out go.twitch to everybody sitewide

supple mantle
#

yep, been bad for me too

#

as a viewer and streamer

mild temple
#

I've heard (not sure if it's true) that it entirely built the website from the ground up again so a lot of tools will need to do the same

#

So lots of issues expected with all services as everyone adjusts

#

We just have to remember to be patient 😃

spare jay
#

Yeah last night I had my Regulars report constant drops and network error's through out my entire stream last night

#

It's Clearly a Twitch API snaffo for one

misty wagon
#

@plucky kernel True, it's true. We run the server from Amsterdam with a wifi connection to my house where I have 500 Kermits stashed spinning the wheels MEGALUL

spare jay
misty wagon
#

Manamanaa

steep ginkgo
#

I am Down Noooooooooooooooo

tight harness
#

We got the 20 minutes ETA around 15 minutes ago, should be fixed shortly 😃

#

I'm getting all my alerts at once now LUL

spare jay
#

In the mean time Enjoy the Video Above to help kill time!

robust hamlet
#

site is down for me still so

deep pendant
#

Alerts just started popping in stream

#

So its restarting

robust hamlet
#

had to cut my stream

weary mist
#

features are slowly coming back, I have almost gotten all the hamsters fed

tight harness
spare jay
#

readies hot sauce for the Hamster Barrito

tight harness
#

Is hamster a delicacy there? LUL

spare jay
#

NOpe just Protein!

weary mist
#

@vivid trail

steep ginkgo
#

I hate when the servers scuffed

weary mist
#

Soon™

steep ginkgo
#

i know np

tight harness
#

A bit of polish and the scuff comes right off

weary mist
tight harness
spare jay
tight harness
steep ginkgo
#

toe ail trimmer

#

nail even

misty wagon
upper steeple
#

so i've apparently got 2 follows in the past 20 mins and nothing has gone through on my alerts or activity, they show in streamlabs activity though.

steep ginkgo
#

hiiiisssssss Stremlabs

misty wagon
#

We shorten to SLabs here FeelsColdMan

spare jay
#

Well All I know is that I can't wait to see the Kermit Alerts and Overlay when its done now after this hour long Journey into the Kermit The Frog Fanclub and Fandome Support!

#

OK so now I am getting the website isn't responding lol .... Guess I tried to visit a Page I didn't already have cached on the computer smug

tight harness
#

You guys just see the Help button in the bottom right?

north flare
#

yes

spare jay
#

Zendesk Support Button?

north flare
#

is streamelements page down?

tight harness
#

Yes it is

north flare
#

awesome :/ she is just about to get featured on front page of twitch.tv

#

at noon

tight harness
#

Who?

north flare
#

bbxh

spare jay
#

@tight harness I have access to the Zendesk Site but it failed to direct me to the SE Zendesk Page

tight harness
#

Yeah, it's ran on a different server afaik so that's why it still shows

spare jay
#

yeah ... I am still answering Zendesk Questions over my Cube Wall right now for our Company 🔩

north flare
#

any eta when it will be back?

spare jay
#

15 minutes ISH?!

tight harness
#

They're all working on it right now

#

They're making progress

spare jay
#

let me just say I clicked on the help and it sent me to Sign up as a Zendesk Client .... FYI

dawn beacon
#

do u know roughly how long?

upper steeple
#

@tight harness is that why my last 2 follows never showed or went off?

spare jay
#

Correct @upper steeple

tight harness
#

Yup

spare jay
#

@dawn beacon there was a notice stated about 10 minutes ago about 20 minutes was the ETA.
Being in Network Admin in my day job I know servers can take longer then 10 minutes

#

But, as far as I can GAUGE roughly 15 more ish minutes to go!

tight harness
#

As is the nature with ETAs, they're just estimates sadly, things don't always go to plan

spare jay
tight harness
#

That's a wonderful picture

spare jay
#

Progress none the less

north flare
#

main page back up... but modules not wokring

robust hamlet
#

wohoo, up for me now

tight harness
#

That's normal, the bot has to connect to thousands of users, it'll start with the channels that are currently live

misty wagon
#

As soon as the platform is back up it starts reconnecting all the channels. 7 months ago it would mean back up in a minute but with all the ❤ we got from you folks it will take a little longer then that. Sorry for the inconvenience.

spare jay
tight harness
tall snow
#

not back 100% right? (i still see help in the corner for my cheer browser source)

stuck hamlet
#

Try refreshing @tall snow

lone terrace
#

Everything is up for me! Thanks everybody who worked super hard to get this back up!

misty wagon
spare jay
#

Yep I see my Dancing Corgi again for my Redemptions .... even though no one has spent any points getting to see it!

misty wagon
spare jay
#

Looks like you still gotta work out the Kinks there @misty wagon

#

😛

misty wagon
#

The Kinks had a great song and will never go! FeelsBritMan

tight harness
#

Before my time seanK

misty wagon
#

me is old af but atleast he heard most of the good music FeelsEvilMan

north flare
#

still having issues

stuck hamlet
#

with?

#

@north flare

north flare
#

overlays.. the site

#

alerts..

#

she is featured today on the front page so today is huge

spare jay
#

You refreshed all the scenes?

stuck hamlet
#

She needs to refresh it on her end

#

we can't do anything about that

north flare
#

refresh how? switch scene?

north flare
#

ok it's working

tight harness
#

Sweet 😃

copper hornet
#

hey everyone. so is it just athing that transitions from scene to scene will take some time to "load" instead of it being instant, like when scenes are local?

tight harness
#

Yes, they are essentially webpages

#

There are some tips/tricks to avoid showing the loading though

copper hornet
#

okay i figured so. it's just a little awkward when the animator capture transitions immediately and then there's a delay waiting for the web source

#

ah. where might i find these tips? i tried to elongate the transition, but that's not enough

tight harness
#

Well I personally use transition fade with a few seconds to give it time, but also you can use studio mode and load the next scene before switching to it

copper hornet
#

smart thinking. thanks for the suggestions.

tight harness
#

No problem 😃

upper steeple
#

so total subs and total follower widgets just say "COUNT" on my overlay right now

#

nvm fixed it

#

had to reset my session on totals

tight harness
#

@upper steeple Was just about to suggest that

upper steeple
#

👌

burnt sky
#

After update obs - my overlays not working - anyone else have this issue ?

tight harness
#

You mean you just see Help?

neon sandal
#

what is the best program for stream (not obs)

burnt sky
#

Yes Legend

tight harness
#

Follow them instructions ⤴ @burnt sky

misty wagon
#

@neon sandal XSplit is a good alternative

neon sandal
#

thx

burnt sky
#

I fucking love u Legend

tight harness
burnt sky
#

Thx 😄 now i can go live

tight harness
#

You're very welcome SeemsGood HandsUp

neon sandal
#

send a link so i can watch you xD

dim sorrel
#

Just checking, is there anyway to move objects on your overlay as a group?

#

I was off on where I put stuff and a large chunk of a bunch of small objects needs to be moved up

tight harness
#

It's actively being worked on you'll be happy to hear @dim sorrel 😃

fathom yacht
#

Question about raids and gift subbing...

thick eagle
#

Dangit I wasn't watching and you guys put overlays back up! Woot! Stream doesn't look so naked now 😛

weary mist
#

❤ @thick eagle

thick eagle
#

Scalper ❤ ❤

fathom yacht
#

Raid alert works when i initiate via event emulation. Doesn't work with actual raids.

#

Gift subs don't register as subs at all

weary mist
#

have you tried in the last 20 minutes @fathom yacht

dim sorrel
#

@tight harness Yay!

weary mist
#

Raid alerts SHOULD be working, and gifts should show up as normal sub

fathom yacht
#

no this is from Wed night - it was a real hassle.

#

Is this a new update?

#

😄

weary mist
#

yeah

fathom yacht
#

THANK YOU SO MUCH I WAS SO ANNOYED

dim sorrel
#

@tight harness do you know if that change will be winthin say 3-4 days? because I might just wait to edit my overly if thast the case. if not thats fine too, just knowing they are working on it is amazing!

fathom yacht
#

if it's not working tonight I'll let ya know. Thanks so much for being on it, team. I really like streamelements and I love how helpful this support team is.

tight harness
#

@dim sorrel The ideas board says started, I'm not sure on the timeframe yet, apologies

mild temple
#

I'm trying to add a custom donation alert variation for $13.37 but it looks like after the downtime today the box after "Exact" for entering the amount has disappeared?

silk patrol
#

@mild temple what browser are you using? we recommend chrome. I'm checking right now and the "exact" value is still there. maybe try to add another alertbox just to make sure

#

we released an update for raid alerts, and previously made alertboxes had some issues

mild temple
#

I am using Chrome 😦

lament blade
#

i heared as sb. alrdy asked for it, is there a warframe overplay coming soon?

#

or just like planned atleast?

since i just installed it rioluStory

mild temple
#

let me try adding a new alert box to test

#

it was working fine yesterday

silk patrol
#

@lament blade since it's in the top 50 games on twitch right now, it might be a thing in the near future

mild temple
#

I set up one for $3.36, and when I open that one the value isn't showing either

stuck hamlet
#

euh

#

let me have a look

mild temple
#

Same thing with a new alertbox

silk patrol
#

@mild temple oh yeah you are right, I thought you were talking about the drop down box, the field for the tip value is missing

mild temple
#

^ Yeah that

lament blade
#

why ground control has rn for me a "grey screen"

silk patrol
#

¯_(ツ)_/¯

lament blade
#

restarted pc, same

#

changing colour also doesnt help

#

alert feed, songrequest page, both greyscreen (white if i have the white colour choosen).
I only see sth in settings

tight harness
#

🤔

lament blade
#

same is exactly in white

#

i thought ground control just writes the data from this page into the app, no?

tight harness
#

I'm getting somebody to test for me to see if its a global problem or not

lament blade
#

=> some hours ago it worked

silk patrol
#

@lament blade tested on my end, works. try this: go there C:\Users\yourname\AppData\Roaming\ and delete the ground control folder. you can also go to that folder by hitting windows+R and typing %appdata%

lament blade
#

thanks, helped

tight harness
#

Did that fix it?

lament blade
#

yes

tight harness
#

Awesome 😃

minor remnant
#

Hi. I have soem issues with my overlay in obs. Someone said Ctrl + Shift + R should help. but where do i do that? in OBS?

tight harness
lament blade
#

can anyone test if my mic works?

tight harness
#

It worked earlier seanK

lament blade
tight harness
#

Go to Task Manager, close that program, try again

lament blade
#

nah just closed maniaplanet and firefox, pressed exit and opened obs again

#

actually worked

#

but obs doesn't recognize overlay 🤔

tight harness
#

Doesn't recognise overlay? 🤔