helpdesk-twitch

[clever mango]

or from the activity feed page by clicking on Widget Data, then Goals

[ornate venture]

Thanks

[half hill]

can someone a mod message me about setting my bot up so it says my steam id

[weary mist]

Are you talking about changing the name of the bot? At this time, that is not an option @half hill

[half hill]

no

i want it to say my steamid

[weary mist]

ahhh

sorry, my eyes saw stream ID

lol

If you go to chat commands (in your dashboard), create a custom command, name it steam, then put in the command response what you want it to say (probably your steam profile link, along with your steam name)

[half hill]

so when they type !steam it would pop up?

[weary mist]

yes

[wind oxide]

Alert Overlay and OBS seem to be broken. When I run a test with SE, nothing shows up on the OBS screen except for a Cheer. I can barely make out the gems swirling, but I see no text at all... Any ideas?

[pine hemlock]

Did you set the resolution of the browser source to 1920x1080

[wind oxide]

@pine hemlock cuda... Yes. My alerts used to work...Not sure if it's an OBS or SE update that killed it...

@pine hemlock Alerts show up in broswer window during test.

Cheer cup works perfectly

Item redemption works also

[pine hemlock]

Can you try refreshing the cache in the browser source properties

[wind oxide]

did that too!!!

[clever mango]

This is OBS studio, correct?

[wind oxide]

@clever mango Yes, 20.1.1

hmmm... seems the overlay in SE is corrupt... created a new one to test and it shows up perfectly

[clever mango]

try duplicating the one with issues and add the duplicate to OBS

[wind oxide]

No luck....

[clever mango]

Link me the overlay in a direct message and I'll test it here

[stoic geyser]

Hrrm...I am pretty sure I came across it once....but if I wanted to make it so that emotes show up on the stream, how do I do that?

[clever mango]

The widget is called Kappagen

it's added to overlays and set up there

[stoic geyser]

RIGHT! Thank you! Lemme go look into that! 😄

[clever mango]

@stoic geyser before you jump into it, it can be hard for some CPUs on the highest settings but you can reduce the usage with these settings https://streamelements.helprace.com/i256-kappagen-using-a-lot-of-cpu

[stoic geyser]

Ahhh, yes. I figured that would be a thing. Thank you!

Also, I noticed ''Bingo''..I'm having a hard time understanding that...

[clever mango]

With bingo a mod or the streamer starts it with one of the following:
!bingo twitch
!bingo ffz
!bingo bttv
!bingo all

You can also specify how much the winner will win by adding a number at the end of the command. This command will choose the category of emotes that is in play. Once bingo is started, people in chat begin to guess emotes that are in the category specified by typing one emote per message and eventually someone will guess the correct emote and win the points.

[keen pier]

Hello. I was just resetting my skins and i noticed that there is a TwitchCon exclisive skin and i was wondering how can i use it since i signed up for this at TwitchCon.

[stoic geyser]

@clever mango Oh woooww...I may try that out then! Thanks!

Annndd I can't find ''KappaGen''...

[clever mango]

ffz and bttv emotes are a part of 3rd party browser extensions

Are you looking at the widgets?

@keen pier I haven't heard of something like this... SE doesn't have "skins"

[stoic geyser]

...found the Widgets......sorry...thanks..

😄

[keen pier]

oh wow. This si what i get for doing thing when im blasted. Totally worng discord. My appologies 😦

[stoic geyser]

I think I'm also tired, trying to fight a nap

[tight harness]

@keen pier Blasted? Actually nevermind 😄

[weary mist]

gotta share

[keen pier]

😃

[stoic geyser]

Terra Tired....blasted...what a crew you have to help today.

Ohhhh I remember why I didn't put this up yet. Because I want to make a new Overlay first.

[tight harness]

That sounds like a good plan

[heavy scarab]

how do i get the same alert image/video to appear on a second alert box so i can make a raid alert? PUBG Animated Bullet Rain is my theme

[tight harness]

Select the same image/video, when you go to choose it it'll still be uploaded from the first time you uploaded it

Ahh I think I know what you mean

[heavy scarab]

uh its a super theme on streamelements

[tight harness]

Maybe Kireaki has it available but I don't see her online right now

[clever mango]

@heavy scarab which overlay is this in the theme?

[heavy scarab]

PUBG Bullet Rain

[clever mango]

yes, which of the 5 overlays?

[heavy scarab]

Oh just the alert part

any of them

[clever mango]

ok give me a few minutes

[heavy scarab]

Thanks @clever mango

[lament blade]

Did you alrdy update the donation through PayPal layout that you see the email instead of PayPal name?

Am on phone

[jolly roost]

hello

got a quick question please

[clever mango]

Where is this @lament blade ?

[lament blade]

Streamlabs

[clever mango]

[jolly roost]

lol

[clever mango]

@jolly roost go for it

[jolly roost]

i picked one of the overlays in SE

I went to put a pick on it for the back ground. THe other things that were on the overlay already wont show through the pic

any Ideas on how I can make this happen

[heavy scarab]

on OBS?

[jolly roost]

no in the SE dashboard

[clever mango]

@lament blade where are you seeing this "paypal layout where you see the paypal name instead of email?"

[jolly roost]

Trying to make a thanks for watching screen

[heavy scarab]

click on the background, then click the point down arrow below to move the layer deeper/down

[jolly roost]

I dont see a background button

im new at this so please forgive me if I seem kinda off kelter

[heavy scarab]

click on the actual image in the overlay

[lament blade]

@clever mango idk how exactly it is, I don't rly have money to donate, I can't even resub to anymore xd

But in SE you can see the real name cuz PayPal without any effort / donating, in SL you only see the email where the money goes to.

And my email is [e-mail] and my name is in this case Fabian Asteria instead of my real prename

[jolly roost]

I did and nothing

[weary mist]

@lament blade you can still see the name in SL if you don't have a business account

[heavy scarab]

@jolly roost you still see the background?

[weary mist]

If you upgrade to the free business account, it will show just your business name

Like if you go to my page, it will show Scalpers Haven, instead of my real name

[jolly roost]

I see the image that I have there and nothing behind it except some of the txt I added in myself

[lament blade]

@weary mist you have to own anything for business? Or does it change anything? Do you get a physical letter (ger: brief / post)?

[weary mist]

No

[heavy scarab]

@jolly roost can you go to Chit chat voice ? might be easier to help you if i can

[weary mist]

I just set it up, put the name in, and good to go

[jolly roost]

ok new to discoord too lol

man I feel like a newb. how do I get there

[heavy scarab]

under voice, just click on it

[clever mango]

@jolly roost Add the image to the overlay, move it to the bottom of the layers in the bottom left of the editor, then select the layer and click Positioning, size, and style. Make the dimensions 1920x1080

[lament blade]

What's this MoneyPool feature from PayPal, it looks like a donation goal to me

@weary mist where can you go to business on phone app, android (I have Huawei Mate 9)

[clever mango]

Moneypool is designed for "sharing costs between multiple individuals when planning trips or purchasing gifts and for funding charitable causes and special occasions"

[pine hemlock]

probably a desktop thing

Paypal app is pretty limited

[clever mango]

[pine hemlock]

ur ^ emote is ugly

make it better

[clever mango]

it's not mine but I like it

[lament blade]

[clever mango]

[lament blade]

[clever mango]

idk even know which server I got it from

[clever mango]

[lament blade]

[spiral salmon]

I am working with the black gold super theme, in the thumbnail talk theme it shows the webcam in the upper right corner but when I go into editor it is not there. I suck with themes, is there a way to get it added?

[next spruce]

If I import tips using the viewer's same username and Paypal email will it automatically add to their total donated or would I have to add up all of their donations, delete them and then add them as one large one?

[pine hemlock]

It will add it @next spruce

@spiral salmon Yeah theres only cam overlays in the game overlay

I'll dm you the images @spiral salmon you can add them manually to obs

[clever mango]

Ignore what I wrote if you read it, Ron. Did some more testing and it does appear to join them together like you want

[next spruce]

perfect thanks a lot guys ❤

[strong dock]

Can I be a sellout now?

[gloomy siren]

hey i was wondering if i could get some help with one of my comnmands that i cant get to work please

[clever mango]

@strong dock You're in

[strong dock]

Yah boiiii

Lol sorry couldn't help my self

[clever mango]

[pine hemlock]

@next spruce When you're adding manual tips make sure the username is exactly the same, capitalization included - or else it wont join them on the leaderboard (in addition to the same paypal email)

It takes the public leaderboard a few minutes to update on the tip page btw

[gloomy siren]

!setmulti Current Multi-Stream: http://multistream.xyz/#t:bitoaus/$(1:)bitoAus: !setmulti pillowninja92

above is the command i am trying to set

StreamElements: Current Multi-Stream: http://multistream.xyz/#t:bitoaus/pillowninja92
bitoAus: !multi
StreamElements: Current multi stream link: http://multistream.xyz/#t:bitoaus/pillowninja92/thehandsolo

this is the result i keep gettting

[clever mango]

we set this one up

[gloomy siren]

it seems to be broken for some reason

[clever mango]

just a sec

[gloomy siren]

look at the response i keep getting

[strong dock]

Ok back to lotr

[gloomy siren]

for some reason my !setmulti command isnt calling my !multi command

[clever mango]

it doesn't

!setmulti just creates the new response that you then add to !multi

[pine hemlock]

You cant link commands together

[gloomy siren]

yes... so if i type !setmulti pillowninja92 it should redo the !multi to say Current Multi-Stream: http://multistream.xyz/#t:bitoaus/pillowninja92

[clever mango]

I'll show you an example

response for !setmulti is https://multistre.am/terrabuck/$(1:)

I copy the bot response from !setmulti and edit the !multi by pasting

[gloomy siren]

oh....

no wonder it wouldnt work

[pine hemlock]

The bot cant edit commands by itself

[clever mango]

maybe in the future

still new and growing

[gloomy siren]

yeah, just used to nightbot, trying to figure out the new strings... and the new ways it all works, i like it, just complicated at times

[unique ore]

On Train widgets.....can only one type be active at a time?

nvm....i have something wonky going with my editor

[gloomy siren]

thanks for that

all working

[clever mango]

[strong dock]

Yeo. Straight up the only thing 2 things I miss from a prior bot. Changing candy and obs remote. :/ other than that... never looked back

[sharp salmon]

was there someone on the stream elemetns team that did custom overlays or stuff similar?

[clever mango]

There is a design team but they're quite busy. If you'd like to commission someone for overlays and such you can post in #creative-chat 😃

[sharp salmon]

oh ok. i talked to someone at twitchcon who siad it was possible

so just curious

[elfin bloom]

@anyone That knows, So im supposed to ask to be a Sellout here?

[clever mango]

It very well could be possible. They check #creative-chat as well

@elfin bloom Are you using the bot (modded), overlay manager, and the tipping page linked in your twitch panels?

[elfin bloom]

yea

[clever mango]

Just a moment

You're in @elfin bloom

[elfin bloom]

Thank you Very Much!!

5 Star Service

[worthy vigil]

So, I've got a question, if you have overlays all set and ready to go, but it's on a twitch account that has been suspended, is there a way to copy that overlay over to another twitch account or do you have to re-make that overlay completely from scratch

[misty wagon]

You were already a SE user?

[worthy vigil]

yeah

[untold carbon]

Can someone help me with the variables part...? It's not updating to tell me which variables I can use for Months subscribed. Thank you. 😃

[misty wagon]

Ai, yeah no unless u have a backup of your old obs

[worthy vigil]

https://gyazo.com/988cb47568ba403527bc37f1b7f66cf8 so there's no way at all I can save these?

[misty wagon]

Hi Danielle, I'm out of my league so leave your question to the experts

[pine hemlock]

if you just change your twitch name, they will stil be there

If you make a new account you have to start over

[worthy vigil]

I can't change my twitch name, it's perm banned

[misty wagon]

Hard to access indeed

[pine hemlock]

oh

Yeah im not sure

[worthy vigil]

Is there no way to, for example, add another twitch account to this account and then make the new one the 'default'?

[pine hemlock]

@untold carbon its {amount} months

example: {name} just resubscribed for {amount} months!

I aleady replied 😡

[clever mango]

completely missed it

I need sleep

[pine hemlock]

The variables are all the same for the variations. The parameter is just what changes the conditions to the right of it

https://www.cuda.live/s/s6x2e1he.png

[worthy vigil]

I really don't want to remake these overlays, it took ages the first time round 😢

[pine hemlock]

@worthy vigil I mean. from a support end, we have no way to do it

Someone higher than us may be able to change things, but thats me just giving an answer that has no backing

im not sure.

and theres really no one online right now to ask about it

[worthy vigil]

well rip

if someone comes online that is able to answer me these questions, please PM me (the answer that is, not the fact if someone has come online lol) asap, it's 3:25am for me right now and I'm gonna need to head off to sleep, but I don't really want to miss a response that could possibly help me in this situation <:

[pine hemlock]

We can ask and see sure

[worthy vigil]

actually, is there a way to export my overlays into an CSV file?

[clever mango]

There is not

[worthy vigil]

in that case, I'm certainly going sleep now then <:

[ornate stump]

hey hey question here, I set up my PayPal to the tipping a few days ago and people have tipped through the StreamElements tipping page. Does it automatically transfer to Paypal? I don't see anything in my Paypal 😮

It shows in the "Tip List" that it went through

[slim cairn]

It should

[clever mango]

the money goes directly to paypal

[slim cairn]

Stream elements doesn’t process the payment at all

[ornate stump]

hmm weird 😦 i dont know why it didnt go through then

[slim cairn]

All of it goes directly to your PayPal

Try contacting PayPal support

Nothing we can do about it, sorry

[ornate stump]

hmm i wonder if i tried to tip myself to test it out 🤔

okay thanks so much!

[slim cairn]

No problem

[clever mango]

Check this page and verify that the email that is there is the one you are logging in with on paypal https://streamelements.com/dashboard/tipping

[ornate stump]

yeah its the same one 😦 i dont know its just really weird

[clever mango]

did you receive paypal emails about the transactions?

[slim cairn]

How long ago did they donate?

[ornate stump]

oh wow i have to claim it??

clearly i dont know how paypal works LOL

[slim cairn]

[clever mango]

I believe you do if they tip you in a foreign currency

[ornate stump]

haha thanks everyone

i shouldve just checked my email

[weary mist]

😃 we are hear to help, even if it means pointing out the obvious 😉

[vocal leaf]

is there a detailed description for how SE handles time variables? i want to set up a quick command to display PST

[clever mango]

yep, the timezones are in this channel's pinned messages

[vocal leaf]

derp, thanks 😄

[clever mango]

$(time.PST8PDT) would be yours

[lament blade]

hi can anyone help ?

[clever mango]

Sure ask away

[lament blade]

ok so can u delete all overlays at once ?

coz it spammed me like 1000 of them

[clever mango]

No

1000?!

[lament blade]

like i tried to download a theme

but it bugged

and i spam clicked it

and well

here i am with way to many overlays

on discord support

[clever mango]

[lament blade]

; - ;

monkaS

well i guess i have to delete by hand then

i just wanted my stream to look nice : (

[misty wagon]

Did you click it a 1000 be cause u where impatient or be cause it lagged? In the latter, is your browser perhaps slow af, then u might be a victim of the Hardware Acceleration Chrome Ghost (which can be turned off in settings).

[vocal leaf]

there's an important lesson about patience in there 😛

[misty wagon]

I never know what to say in English but @vocal leaf well put

[lament blade]

well i pressed it a few times coz it lagged coz my internet is well

[clever mango]

The fastest way I think to manually delete would be to click delete and then press enter on keyboard to select yes on the popup

[lament blade]

yeeeee

k guyz/girls

thanks for help

bb ❤

[misty wagon]

[vocal leaf]

follow up question on the time command - any way to switch to american AM/PM instead of 24h? Those Americans are easily confused 😄

[clever mango]

Not at this time

I'm sure there's an API out there that can and you could use the customAPI variable

[vocal leaf]

ok, thanks

[lament blade]

Can you change the PayPal business name once you set it?

[clever mango]

I believe so, yes

[lament blade]

Since I have a PayPal.me/... Link, you will also see the business name there after I "upgradet", right? 🤔

[pine hemlock]

Yes

[lament blade]

K good gonna do that after school

[fierce monolith]

I'm trying to set up the Twitch Chat widget on my Overlay, but every message that gets sent in chat is being shown twice. Any way to fix this?

[misty wagon]

Only thing I can think of is you accidentaly doubleclicked adding the widget. Can you screenshot it pls?

[fierce monolith]

https://puu.sh/ylEgU/8b2a01af4b.png

¯_(ツ)_/¯

[misty wagon]

Little bird told me that it's just a visual bug in the editor. Won't happen in OBS or stream. Testrun it

@clever mango thx ❤

[fierce monolith]

Ah ok, no worries then. Thank you.

[misty wagon]

Have a good stream

[silk rover]

My host alerts are not popping up on my stream, nor are they showing up on my alert history on the SE Dashboard. Any ideas?

[stuck hamlet]

@silk rover Hey. You must have the activity feed or our desktop app "Ground Control" running for us to capture hosts.

[silk rover]

I use Ground Control, which is running, the host alerts still are not being recognized.

[stuck hamlet]

Try signing out of SE and signing back in

maybe the token expired

[clever mango]

@vocal leaf $(customapi.https://decapi.me/misc/time?timezone=America/Los_Angeles)

Also, I was able to confirm what you had reported regarding giveaways and the dev team is working to fix the system.

[thin atlas]

Can any mods join voice sup? I have a question that's just easier to talk about

[stuck hamlet]

I can't right now, but if you try to type it out, i can probably help @thin atlas

[errant dock]

hey i need some help adding the overlays to obs... just got the capture card and im confused as hell

[stuck hamlet]

@errant dock What exactly are you having issue with?

[errant dock]

@stuck hamlet nvm found it, i didnt know how to add the overlays you guys provided to ob

obs

[stuck hamlet]

Okay 😃

[rough jacinth]

Why streamelements lags so much on Chrome last few weeks?

Its literally imposible to fast edit on stream prev. contest or check redemptions without 5 minutes of waiting

[stuck hamlet]

This is an issue we do know about, and the current work around would be to disable hardware accelaration on Chrome

[rough jacinth]

@stuck hamlet good news, ty for fast answer

[burnt sky]

Hey StreamElements - i have a question 😃 in my songrequest i have set the subscriber discount to 10- and the cost of the songrequest to 10 😄 but when viewers request it takes 15 points and subscriber discount is not working 😦 do i have to do anything for aktivate this ?

[tight harness]

Do you want subscribers to not have to pay?

[burnt sky]

no thats why i set the discount to 10

[stuck hamlet]

Discount is in percent

[burnt sky]

ohhh

[tight harness]

Yeah

[stuck hamlet]

If you want them to pay nothing, put 100

[burnt sky]

okay ill test it 😄 thx !

[tight harness]

[burnt sky]

Its not working - still charging 15 points even when i set it to 10 😦

[tight harness]

Are you putting a minus symbol in there?

I noticed you put it in your initial message

[burnt sky]

nope

no minus

[tight harness]

Ahh good

[burnt sky]

and the problem is coming from some where 😄 because it is 10 points for the songs, and it are taking 15 😄

[tight harness]

Did you add a command cost here? https://streamelements.com/dashboard/bot/commands/default

If you edit the !songrequest command, do you see a cost?

Because that'll charge on top of whatever you set the cost to in the song request page

[burnt sky]

THX !

its was command cost

Legendary ! your are a LEGEND !

[atomic hollow]

LEGENDary

he is indeed a legend

[tight harness]

Thank you

And you're welcome 😃

[weary path]

Hey, I was wondering if there is a funtion to show the redeemers Twitch profile pic on stream?

[tight harness]

Not at the moment, if you have any cool ideas like this post them here: https://strms.net/ideas and then you can tell people about it in the #💭︱feedback-and-ideas channel, so you can see if there's other people wanting the same thing 😃 this is how we prioritise updates

@weary path

[weary path]

Ah okay! No problems I will check it out. Thanks ❤

[tight harness]

No problem 😃

If you can get people to upvote it then we can get a good idea how much the idea is wanted

[vocal leaf]

thanks @clever mango

[serene granite]

hey @grizzled sail I want to DM you but its blocked. Can you add me as friend ?

[tough horizon]

all my alerts work both in chat and in the overlay EXCEPT for hosts... am i the only one with this issue? aka am i doing something wrong?

when i do a test host within the overlay editor that works tho

[atomic hollow]

@tough horizon in order for us to get your hosts notifications from Twitch we need you to have the activity feed or ground control open while streaming

https://streamelements.com/groundcontrol

thats our desktop app

[tough horizon]

ah okay... thank you , downloading now

[tight harness]

Don't forget to have a look around it and see what it does 😃 it's really neat!

[tough horizon]

i am... i cuurently use nightbot for my songrequests and one reson for that is nighbot outputs a text file that sows the song currently playing... can i do that with this as well? i don't have the best PC and the less applications i'm runniung while streaming the better

[atomic hollow]

sure you can, its much easier

you have to create an overlay and add the "song request" widget

that will show the song playing

[tough horizon]

👍

[atomic hollow]

https://youtu.be/X7XrDdRE7Fk

[tough horizon]

ah ... upon further exploration i remebered the other reason i didn't use your music system is spotify intergration (use spotify playlist when no songs are requested) is this planning on being added?

[atomic hollow]

yes spotify is high on the list

[tough horizon]

cool... i may wait for that before i switch... one last question with all the hard work you guys put into this (great job btw) and instant support via discord like this why is it free? how do you guys make money if i may ask?

[weary mist]

As of right now, we are funded 100% by venture capitalists. We have money to continue running for quite a while, but in that time, we have plans on bringing in revenue to try to keep this as free as possible for everyone 😃

@tough horizon

[tough horizon]

AWESOME! see i just thought you guys hated money like i cant even give bits on your twitch keep up the great work

[weary mist]

haha 😉

[grim dune]

Hi there!! Is there a feature to make cool things happen when you raid other channels? 😃

[weary mist]

@grim dune can you explain more? we have raid alerts for the moment, but what other ideas might you have

[tight harness]

Confetti?

[grim dune]

@weary mist do you mean alerts when someone raids you or alerts when you raid someone else? I dont know if those words make sense together in a sentence! hahah Ive seen some people raid another streamer and have like, a ton of their own emotes pop up (I think?) for example

CONFETTI! AND GLITTER!

GLITTER CONFETTI!

[weary mist]

I will pass on the glitter, gets EVERYWHERE. but I get what you are saying. It could be something to be looked at, at least something to happen on your end in the 30 seconds before the raid fires off

as for happening on the other persons end, that is a bit difficult because then we would be effecting another channel, which isn't really something that is TOS approved, lol

[tough horizon]

whoa how cool whould that be if they are using stream elements too and you could trigger your own raid alert to pop up

[grim dune]

You're lucky glitter cant move via interwebs because dude, I am constantly covered in it haha! And yeeeeah, I was kind of wondering about the whole like, how is it okay for people to put things in other peopel's channels thing. Like, there are many things I wouldnt want popping up on my screen (glitter always welcome on my screen though, just so everyone knows)

Angel if you had like, StreamElementsFriends and allowed them to do that? Yeah, that'd be neat!!

[weary mist]

@grim dune https://shipyourenemiesglitter.com

[tough horizon]

exactly

@weary mist

[grim dune]

Dude, dude, dude, SO many people I would do that to. Myself included! 😉

They sold out SO fast when they first started. SO fast

[weary mist]

haha, yeah

[grim dune]

Thanks for your help Scalper!! I apprecaite it dude. You all always do such an excellent job here

[weary mist]

😃

[fossil crescent]

how can i update that icon so its not a question mark

[tight harness]

@fossil crescent https://streamelements.com/YourTwitchUsernameHere

And then on the left where the profile icon could go, upload it and select it there 😃

[fossil crescent]

much thanks

[tight harness]

You're very welcome 😃

[lament blade]

help me

!!!!!!

[tight harness]

When you say the bot is not working, is it in your channel?

[lament blade]

wait what

[tight harness]

Is the bot in your channel?

[unkempt sparrow]

hello, can I rename my store? It says stream store and i want to name it to match my virtual reward system?

[lament blade]

Noo

[tight harness]

Not at the moment, have you checked the ideas board to see if it's already been suggested? 😃

@lament blade It's not in your channel? Then it's not that it's not working, it's that you haven't put the bot in your channel yet, click on Join Channel on the dashboard

[weary mist]

@lament blade part the bot, log out of StreamElements, log back in, then join the bot to your channel

also, update your Discord link's so it has the correct twitch usernames

[quasi portal]

Any planned feature to let StreamElements use your channels emote(s) somehow? Like you pay the sub or something? 🤔

[tight harness]

Not to my knowledge, that would be very complicated

Because of taxes on top of the sub cost varying

[quasi portal]

Ohh right! Thanks! 👍

[weary mist]

there might be a future thing from twitch where you can gift a sub, which can help you get SE subbed. but no clue when they are going to offer it

[tight harness]

Ahh yeah I remember hearing about that

[quasi portal]

Oh nice!

[tight harness]

Think they mentioned it at twitchcon or a dev stream 🤔

[edgy kindle]

@quasi portal Right now only Partners can have a bot subbed to them by contacting Partner Help

[drifting basin]

@edgy kindle I really like your GIF PFP.

[quasi portal]

That's pretty awesome! Thanks for the replies! 👍

[tight harness]

No problem 😃

[edgy kindle]

Thanks 👌 @ripe herald made it

[drifting basin]

Nice @ripe herald!

[edgy kindle]

I gave her the base PSD file for it from my logo i made and she animated it

[drifting basin]

nice.

Getting my game on android app store tomorrow 👍

[tight harness]

[lament blade]

sorry for german, but I am german so I have it in german :P
Are those options correct for the usage as streamer?

[tight harness]

I'd ask my girlfriend but she went to eat just a moment ago

[lament blade]

4Head

[tight harness]

Are you a Natural person or an Unnatural person?

[lament blade]

idk if we do life in a matrix, i'm not a natural person 🤔

is @weary mist german?

[weary mist]

no

[lament blade]

can you still answer cuz google translate?

[weary mist]

looks good to me

I am assuming Paypal business stuff

and you are trying to describe the business you provide

[lament blade]

exactly

i took as name Asteria, even my Twitch is TMAsteria

Unterhaltung & Medien = Comedy & Media
Digitale Spiele = digital games

sounds better? 🤔

[sleek stratus]

Oh I've done that business thing with paypal. I think that's good, I had no idea of what I was doing and had no trouble 😃

[weary mist]

yeah

[strong dock]

I'm so confused.

[weary mist]

setting up paypal business account

lol

[strong dock]

In german. But not 18? Haha

I do need to upgrade mine to biz tho.

[lament blade]

btw did the alert thing for overlay editing already got improved?
Like copying the settings from the start to game ?

[tight harness]

Alert thing for overlay editing? I'm confused 😄

[strong dock]

Think he's asking if u can copy alert settings from one overlay to another

[tight harness]

Ohh, no

Not yet

[strong dock]

I know the idea board was updated but hadn't read it yet

[lament blade]

i just knew it's planned

but hoped to get it soon 😄

[floral ice]

I often have to re-upload my notification images/sounds after logging in. Is there a way to fix this?

[tight harness]

Haven't heard anything new about it yet, it'd be in announcements or updates if it was out

[strong dock]

I just use a seperate overlay for alerts

[lament blade]

i edit it like this now lol

[strong dock]

Ya I have the same thing cause i have different themed alerts too.

[floral ice]

how does that help? I only have a bit of text in the overlay to begin with.

[strong dock]

@floral ice he's talking about something else

[floral ice]

word

my b

[strong dock]

As for having to reupload. U should have

Unless u aren't saving the overlay when u are done with it

[floral ice]

def saving after every edit

[strong dock]

When u upload something to ur cloud storage it's there whether u actually use it in an overlay or not.

[lament blade]

this happens, when you use Firefox Quantum

[floral ice]

mmmk

[tight harness]

Firefox isn't Chrome so that doesn't surprise me 😛

That happened with the previous Firefox too

[strong dock]

@floral ice if u upload something. Then close the uploader. And add new image is it there?

[tight harness]

I haven't heard anything about alerts not saving 🤔

[strong dock]

What if u log out and log back right then? Or like the next time u open a browser and come back to se?

[floral ice]

idk im at work rn. i'll have to check when I get home. all i know is, I'll test all my alerts before starting my stream, and most the time at least one of them shows up as a broken image at which point I reupload, test, then save and close the editor. works fine for the stream, then i have to restart the process the next day.

[pallid sage]

Hello can anyone help me by fix my obs problems?

[tight harness]

Depends how complex they are, we're mainly here for StreamElements support

[lament blade]

why those icons have a different spot for the position on the top lol

[pallid sage]

my problem is if anyone will visit my stream they can´t see my stream because it have many laggs

[tight harness]

Do you know what your bitrate is set to?

[pallid sage]

yeah i´ve test it for two minutes and it is enough

[tight harness]

Do you know what value it's set to though?

[pallid sage]

3500 kb/s

[tight harness]

That's fine

And everybody reports this problem?

Or just some?

[floral ice]

2500 is fine

[pallid sage]

can we go in a voice chat it´s easier for me 😃

[floral ice]

if you want to try a lower rate

[tight harness]

This isn't the place for OBS support, i'm just giving some advice

[pallid sage]

ok

perhabs i need a supporter to help me to fix my problems

[floral ice]

@pallid sage check out the YT channel gaming careers. a lot of those videos helped me. https://www.youtube.com/channel/UClx4eJ_EP9MJdz19JUjKD1w

[tight harness]

OBS Support probably, we do StreamElements Support

[bright mesa]

Quick question and I’m not even sure on what feed to ask this or even if it’s already been answered...anyway, the only alert that doesn’t work for me is host alerts. After some digging online, I found that stream elements does no yet support the host alerts directly from Twitch. Any idea if and when that would change?

[clever mango]

Please have Activity Feed https://streamelements.com/dashboard/activity OR Ground Control https://streamelements.com/groundcontrol open during stream to pull host events

[strong dock]

Need activities or ground control open

[bright mesa]

Thank you so much for the help.👍🏻

[tight harness]

It's to do with how we need to get that data from Twitch, it's not an option for us to simply pull it like all the other data yet

But you can even have it open on your phone, as long as it's open somewhere

[strong dock]

I know you can dona counter via text. Can u update the count displayed on overlay via command or no?

[weary mist]

its not possible yet, but I believe its requested

[strong dock]

As an example for charity stream inhad a count command fkr number of donations. If i wanted to display that same number on overlay?

[weary mist]

check https://strms.net/ideas

[strong dock]

Ya was going to tonight

[tight harness]

That'd be a good one

[strong dock]

All mine are good @tight harness

[tight harness]

Of course

[drifting basin]

hiddnen

[tight harness]

Silly me

[drifting basin]

is that you in your pfp gif?

[strong dock]

But between that and that one earlier about shared team points

[drifting basin]

😂

[strong dock]

Maybe...

[drifting basin]

👍

[strong dock]

@tight harness u say there was a death count widget?

[tight harness]

No I was taking a shot in the dark 😛

[strong dock]

Aw ok. Making sure.

[tight harness]

I'm pretty sure we settled for a chat message in the end

No widget afaik

[drifting basin]

Hiddnen

What games do you stream?

[strong dock]

Yep. Ok. Making sure

[drifting basin]

OMG

YES

FORTNIET IS DONE UPDATING 😃

[strong dock]

Totally read that as fortdiet

[weary mist]

lmao

[warm umbra]

can someone help me? why doesn't my subscribers show?

[strong dock]

Alerts?

Or goal?

[warm umbra]

alerts

and on the page, or the desktop program, it doesn't say anthing

just got promoted to affiliate btw if that has something to do with it?

[clever mango]

log out and back in

[warm umbra]

done. now the subscriber box is there, but it still says 0, and no name

[tight harness]

Basically, before you relog it doesn't recognise that you're an affiliate yet, now you've relogged it sees that you're an affiliate but it wasn't paying attention to that information yet because you weren't seen as an affiliate yet, because of that for the latest sub before your relog you will need to set that manually in Activity Feed > Widget Data

[pine hemlock]

It will begin showing new subscribers. Previous data won't be shown

[tight harness]

It's also worth noting that there's a huge difference between Sub Count and Total Subscribers, Sub Count counts how many subs you receive, Total Subscribers shows your total amount of subscribers

[strong dock]

Ya... I have to keep adjusting my sub goal because of resubs.

[warm umbra]

ah, i see! thanks for the help guys 😃 just 1 last question. Why isn't the overlay updating? just got another sub, and the alerbox work fins, but the recent subscriber box doesn't show anything

[tight harness]

Hmm, try deleting the widget and re-adding it would be my suggestion

[warm umbra]

i have for some strange reason removed the box where the recent sub name should be! #stupid

[dim sorrel]

I just created a donation goal bar of $200 and it says it hit $480... I havn't even gotten that much in the past few months combined

[tight harness]

Did you test it with the emulator?

[dim sorrel]

not yet, no

OH

[tight harness]

Was just wondering because that adds a temporary amount to it

[dim sorrel]

it fixed when I tested a dono

ty ty ❤

[tight harness]

[dim sorrel]

I reloaded the overlay and it wehn back to 487 😦

[junior pine]

Anyone know if there is a way to change the animation settings of alert variations? Seems like no matter what I do it slides in and out from top.

[pine hemlock]

@dim sorrel "Data" at the top. goals tab - change the total

[tight harness]

Or Activity Feed > Widget Data, either works 😃

[dim sorrel]

@pine hemlock I wold have never found that, ty!

[bleak flint]

Why is the streamelements.com lagging so hard...

[pine hemlock]

Update chrome, disable hardware acceleration

[bleak flint]

i dont have a hardware acceleration

and my chrome is updated 😮

[pine hemlock]

chrome://settings, hit advanced settings.. and hardware acceleration is disabled?

@junior pine Do you have the variations under each alert changed?

Each alert type*

Changing the animation settings of the whole alert box changes nothing. Each alert type needs to have the variation changed for it to work

[jolly roost]

can I sink discord up with SE

[tight harness]

What would you sync exactly? 🤔

[jolly roost]

API

[tight harness]

No I mean what data?

[junior pine]

@pine hemlock WHen I go to 'New Variation' and hit the gear I don't see an option inside for animation settings. Am I looking in the wrong place?

[jolly roost]

like moxy and knight bots

[hallow harbor]

so with stream elements are there any extentions yet for us? I seen some guy use a spinning wheel but i assume that was a redeem and he uses a 3rd party website for it

[misty wagon]

Soon ™

[strong dock]

Meme commands

[tight harness]

@hallow harbor We've been giving sneak peeks of the extension recently, won't be long

[pine hemlock]

@junior pine Variations use the same animations as the main alert variation

[strong dock]

Store redemption

[misty wagon]

Nah, it's been leaked here already... you need to search for it 😛

[hallow harbor]

can i make my own modules?

[pine hemlock]

I dont think there is a way to have a seperate animation for variations, yet.

[strong dock]

Twitter post. Other cool data.

[pine hemlock]

We have no discord syncing ability since we have no discord bot,no.

[strong dock]

I know. @tight harness had ask what data.

[tight harness]

Yeah, Discord bot isn't the priority

[hallow harbor]

I think i can make my own type of things is i can create a thing like 8ball itsef

[pine hemlock]

He asked, even though the answer is no - we dont have any way to do it anyway

[junior pine]

@pine hemlock When I go to the gear by 'Follower alert' the animation settings are set to fade in left and slide out left but when I test the follower alert it still comes in from the top currently

[jolly roost]

thank you

[tight harness]

Yeah, as cuda said it's a no, I was just curious what data you expected to be synced

[jolly roost]

the data I was looking for was like stats lore and things from the game

like when alerts come up or timers

[tight harness]

Gotcha

Pretty sure Discord bot is on the ideas board still, have you added that idea to the post about it already?

[crimson quest]

Hey all, had a question, after every stream I get the email from SE with my stream info summary, it always says # unique number of streamers, for example today it said 24 Unique Chatters, however there was never anywhere near that. What info is that actually from?

[pine hemlock]

@junior pine Can you try ctrl+shift+r and emulate again (make sure you save first.) and see if it still the wrong animations

[jolly roost]

no I havent still new to it. Trying to build the stuff lol

[tight harness]

@jolly roost https://strms.net/ideas

[pine hemlock]

Chatters = people who joined your chat during the stream, regardless if they talked or not

[tight harness]

It's because some people lurk, they're still considered chatters because the bot saw them as in your chat at some point

[junior pine]

@pine hemlock Refreshed but the animation is still coming from the top. COuld try another broswer I suppose... (Chrome atm)

[crimson quest]

so for my last stream it said 24 but I honestly do not believe there was that many

[pine hemlock]

Nah its not the browser then. @junior pine Can you try adding a new alertbox and testing it

I can't duplicate the issue which is why im asking

[tight harness]

It's perfectly possible 24 people were in your chat throughout, not necessarily at the same time

[clever mango]

over the course of the stream there were 24 unique usernames logged into your channel's chat

[crimson quest]

hmm, I will have to try and keep track on the viewer list somewhow then, real curious on that

thanks for clarifying it

[strong dock]

Keep in mind that's total people that entered. Not active chatters

[clever mango]

if people enter the chat and leave soon after it will be hard to track those users

[strong dock]

Also if u have lurkers left from a previous stream it counts things well i think

[tight harness]

Yep, people can come and go in an instant

[pine hemlock]

@junior pine Ok i figured it out.

If you add the variation BEFORE changing the animation settings, the default animations are used in the variation

[strong dock]

Yep. Specially with the twitch delay showing change in number of viewers and so forth

[crimson quest]

alright, thanks, it had me confused

[pine hemlock]

Sooo. Change the animation settings, then create the variation

[tight harness]

Good to know

[dense reef]

Is there a way to donate using visa/mc cards or it must be connected to paypal?

[clever mango]

donations can be made using CC through paypal

paypal accounts aren't required

[pine hemlock]

They can donate with cards without being logged into paypal

[dense reef]

ooh ok. thabk you

[warm trail]

what triggers the raid alert, is that by command or ?

[strong dock]

Mine raid hasn't worked all week

[clever mango]

raid alerts require a new alertbox

[strong dock]

And I have a stand alone raid alert. But the host alert trigged

[warm trail]

mad an extra box for it, just wondering how to trigger it

made*

[pine hemlock]

Someone has to type /raid yourchannel

[clever mango]

just like a host except /raid

[pine hemlock]

Its literally a host, just a little different

[strong dock]

Ya I know

The text chat shows raid / xx number and then host / xx number

[weary mist]

its both, lol

[dense reef]

Via store page viewers can see how much loyalty points they get per 10min. Why they cant see how much points they get if they donate or sub? Its important i think.

[weary mist]

it brings those that want to into your chat, then hosts you for everyone else

[strong dock]

Right

[weary mist]

@dense reef that is a good #💭︱feedback-and-ideas , you can also set up a timer that says that

[strong dock]

Oh good idea

[clever mango]

I added it to the ideas board a while back

[pine hemlock]

If you got raided and it didnt show a raid alert then theres probably an api issue somewhere

but yea

[clever mango]

https://streamelements.helprace.com/i296-loyalty-settings-on-profile-page

you can add a comment saying "Also on public store page"

[dense reef]

@weary mist yeah. it solves problem a bit
but having nice neat page with info woild be great

@clever mango will check that

[tight harness]

That's a good one

[compact relic]

anyone having issue with StreamElements out of sync? not showing the correct follower/update

[tight harness]

Upvoted

[clever mango]

not showing it where?

[compact relic]

Dashboard, recent events and my overlay(fixed it by manually putting it in for overlay)

[clever mango]

when you receive a follow there is no overlay alert or chat alert?

[warm trail]

mm does not seem to work, cant trigger it

Possible to bind it to ! command

what Im really looking for it to trigger a video if I get raided

[clever mango]

No, alerts can only be triggered by an event happening on twitch and SE polling the twitch API for the event

[warm trail]

like a manual trigger

[clever mango]

Let me check twitch API status

[compact relic]

Alerts work for the overlay part but for the Statistics/recent events and my overlay for recent follower showing a previous follower and not the current one

[clever mango]

I'll see if an admin can look at your account because that's very unusual

[pine hemlock]

You can add a store item that can be redeemed with a gif/webm and a sound for alerts but thats about the closest thing to a manual trigger you can do @warm trail

Alerts arent manual triggers

You can add a store item that can be redeemed with a gif/webm and a sound for alerts but thats about the closest thing to a manual trigger you can do @warm trail

Alerts arent manual triggers

Or you could just... add a video to obs and trigger it with a hotkey

[warm trail]

@pine hemlock nods, will use switch scene with obs instead

[dense reef]

Guys. Another question about loyalty system. Today I got a donation of 250 rub but the system thought it was 250 usd wich is a 55 times larger sum. So the viewer got crazy amount of points. Can I set value of points granted not for 1 usd but for another currency?

[clever mango]

What currency do you have selected here? https://streamelements.com/dashboard/tipping

[dense reef]

I had selected rub. But after that glitch I changed to usd, so the amount of points would be normal

[clever mango]

Who was this user and how many points did they receive?

[dense reef]

AlanKaze and he recieved 50k points. I did reset his points after that glitch.

[clever mango]

What is your tip bonus set to?

[dense reef]

200 for 1 usd

200 for 1 usd

200 for 1 usd

200 points for 1 dollar

200 points for 1 dollar

[thin atlas]

Hi Terra, question.... when I swich between my scenes in OBS it takes a few seconds for the scene to build. is this normal or a settings issue?

[lament blade]

Something weird happened.
I just changed my overlay and I see a recent donation there. But still no top tip (all time) 😂
Last stream I also had no data for those imported donations 🤔

I don't rly want ppl to donate, but if they wanna do, they can do it of course

[dense reef]

200 points for 1 dollar

[clever mango]

Ok, thanks I'll pass this info on so it can be resolved @dense reef

[dense reef]

@clever mango Thank you very much.

[thin atlas]

Hi Terra, question.... when I swich between my scenes in OBS it takes a few seconds for the scene to build. is this normal or a settings issue?

switch*

[clever mango]

Normal, it's a webpage so it has to load like any other. You can use studio mode or a longer fade transition to mask this loading on stream

[thin atlas]

Ahh, great idea. Thanks!

[clever mango]

@lament blade Was the all-time top tip made through streamelements or imported? Did you check that you have the widget set to all-time?

[lament blade]

@clever mango it's all time yes
And imported as I said

Didn't got any yet through SE, but I got a sub, some bits and hosts and follows which I appreciate much more

[clever mango]

Go to activity feed > widget data > Aggregates

Click Refresh Aggregates

When did you import the tips? Do you see them under Tip List and Top Tippers within the Tipping settings?

[lament blade]

It just killed everything for me twice

I never refresh that again

And around 2 weeks ago through the extension in Chrome

[clever mango]

Refreshing aggregates simply updates the data

Please go to Tipping Dashboard and then Tip List and Top Tippers

I'm pretty sure that the tip import issues you are having is the result of the SL tip importing not functioning correctly when you did it. The new extension imports fully so that all of the data is updated and the tips show in the activity feed.

[lament blade]

You already said this guide in the past and after I raged :c

[clever mango]

The information I gave you last time may be the same but the tool is different now

[lament blade]

And I'm alrdy on phone since I've a bloody arm and it hurts to sit long on pc

[tight harness]

Bloody arm?

😮

[clever mango]

This can be fixed when you're at a computer and have some time. It's going to involve removing the tips that were imported before and re-importing with the new tool

[lament blade]

Inb4 all data away

As twice before

[clever mango]

None of your data can be erased unless you erase it yourself from widget data. Refresh does not equal erase.

[keen gate]

anyone know if i can import all my chat stats data from an old username to a new one? i'm high on a leaderboard in a channel and i'd lov to keep it, all good if not 😃

[tight harness]

You'd have to ask the streamer to change your points over

[keen gate]

oh i mean like here https://stats.streamelements.com/c/clintstevens like the amount of messages won't update. he doesn't have a streamelements bot or anything

[tight harness]

Ahh, those kinds of stats

I thought you meant points

[keen gate]

s'all good

[tight harness]

Yeah that's not able to be edited

[pine hemlock]

^

[jaunty sedge]

heya, is it possible to align text diagonally?

[keen gate]

ooooo alright thank you

[weary mist]

@jaunty sedge not yet

though it is a good #💭︱feedback-and-ideas

[tight harness]

It's been suggested before, but not much

[weary mist]

I think its one of those things people will use if given the option, but don't think about it otherwise

[tight harness]

Yeah, most likely

[weary mist]

plus, kireaki might enjoy using that for the themes

[jaunty sedge]

jeah and for my loading / brb / etc screens i would need it 😄

[tight harness]

Might be on here already: https://strms.net/ideas

[jaunty sedge]

so i think i will make another overlay with the text to be diagonally, and then use transforming in obs then

[tight harness]

That's our ideas board

[jaunty sedge]

yes, obs transform works ;)

[tight harness]

Looks good!

Lets just hope it doesn't cause anyone neck ache from tilting their heads to read it

[weary mist]

[jaunty sedge]

[junior pine]

@pine hemlock Sorry, had to grab dinner. You said "If you add the variation BEFORE changing the animation settings, the default animations are used in the variation" - So change the follower animation as a whole, then add a variation and the newly added variation shoul take on the correct animation? - Testing now

[pine hemlock]

Yes

[junior pine]

@pine hemlock That worked - thanks! I suppose this is a way to make different types of alert events have different animations, then. By basically 'snapshotting' the main one

[pine hemlock]

I think we need an animation setting in the actual variation settings, but for now this is the way to do it

ye

[junior pine]

Sounds good. Thanks again!

[tight harness]

We'll have it looked into 😃

[junior pine]

At least there is a work around for now that provides the same effect

[tight harness]

Very true

I've added the workaround to our internal FAQ document for supporting people in the future until we can get it rectified

[tranquil iris]

i can't see my graphs since the site re-design. they're not aligned right. using Firefox 57. https://puu.sh/ymb5I/14a02c1708.png

[tight harness]

Try using Chrome

See if that's better

Our site works much, much better with Chrome

[tranquil iris]

it works in Chrome but I don't use Chrome

Firefox is relevant again so I won't be the only one using it

[tight harness]

The thing is that OBS browser sources uses Chromium, the majority of people use Chrome, so we built the site to work around Chrome

[clever mango]

Optimization for non-chromium browsers will improve with time and as the dev team grows

[tranquil iris]

i hope so. i've been using SE since May and we still can't drag or re-order song requests, or add them from the public song page, or request Soundcloud, or delete songs without putting the full URL. those are all standard Nightbot features, which i happily and gleefully ditched to start using SE. i've lost interest in waiting for things to happen. I mean no rudeness or insult with my tone, but as a user I'm just really disappointed and frustrated. and yes before you ask, I've submitted those ideas. back in the summer. all I got was a bunch of super cool animated themes that I will never use.

[pine hemlock]

Yikes.

[clever mango]

With all due respect, it's a major oversight to say that the only thing SE has added since May is superthemes.

[stuck hamlet]

Super themes is made by our designer. New Features is a collective effort from all of the devs. I don't think they rank on the same scale.

[tranquil iris]

did not say it was the only thing

[weary mist]

as an aside, you can link your soundcloud with plug.dj, and play it through there

which we have integration with

[clever mango]

Deletion of song requests can be done with either the URL or video ID (single song) or the username of the person who requested the song (removes all SR by that person). The song request system is by no means a finished product (very little is less than a year into open-beta) and the features that you've requested would require a re-write of the system (definitely possible when the devs are able to tackle it.)

Here are some of the features released within the last few months (highly requested towards the top):
-Front and backend redesign
-Mod dashboard access
-Dark mode
-Language localisation
-Hype cup
-Extralife and Tiltify integration
-Individual Stream Reports
-Additional Tip Moderation features including blocking users
-Sub only giveaways
-Many new overlay widgets to display stream data
-Twitch panel extension coming very soon (awaiting approval) with an overlay extension already in development

[tight harness]

And that's only some of it

[weary mist]

And if we are going since may, we have ground control, contests, giveaways, and more

[jaunty sedge]

and btw about the chrome thingie:
streamelements mostly not working for me in chrome. lagging like hell and loading like forever.
but in ms edge - it works flawless 😄
another question (less support, just if you noticed) is: did you also notice a huge perfomance usage when using the animated overlays?
for e.g. i just added some animated images on halloween - cpu usage rised to about 20% in obs - just for the SE overlay browser source. removed them -> everything back to normal

[weary mist]

@jaunty sedge make sure to disable hardware acceleration. that has shown to be an issue for some reason

[jaunty sedge]

in obs? 😄

[weary mist]

the animated do take quite a bit more OBS power, because the CPU has to render those moving images

that is why we provide the static ones as well

[clever mango]

Site performance is right now at the highest priority so you can expect improvements in the very near future

[weary mist]

and I am talking about site performance when talking about the hardware acceleration, it was your first question

[jaunty sedge]

ye kk 😉

i bet the obs browser source isn't optimized regarding performance anyway, so this will add lags also, i guess

[weary mist]

yeah, OBS devs have admitted they didn't do the best job on optimization on the browser source thing

[clever mango]

It's definitely in active devlopment (can be followed on github) so it will improve as OBS updates are rolled out

[low beacon]

Hey guys how do you reset a counter back to zero

I think I’m overlooking it somehow

[pine hemlock]

Which counter.

[weary mist]

@Taroz / Jaecob#8730 are we talking $(count) or $(count <name>)

[misty wagon]

https://streamelements.com/dashboard/session or these

[low beacon]

Custom counter my bad

[pine hemlock]

!editcount countname +1/-1/exact number

[low beacon]

So !editcount fatal 0 should

Reset it back to 0

[pine hemlock]

yes

if thats what your count name is called

[low beacon]

Yea thanks

I somehow feel like I should have known this

[pine hemlock]

all good

[broken bane]

can I import alerts from a whole seperate (stream elements) layout into a new layout? I spent a lot of time setting them up. thanks

[clever mango]

Not yet. It's a feature that is being serously considered for v2 of the overlay editor. Right now you can duplicate that whole overlay and remove everything but the alertbox. Then use that alertbox overlay in addition to the overlays with everything else

add the alertbox overlay on top of the "base" overlay in OBS

[spiral salmon]

I am using the "talking" black gold theme and added a box for another camera, how do I cut out an area so it is green so the camera will show up?

[final stream]

Anyone know how to do a POLL IN YOUR CHANNEL?

Sorry caps

[pine hemlock]

Put your cam in obs above the overlay. There's no way to edit the image on the theme.

[spiral salmon]

@pine hemlock thanks

[clever mango]

@final stream http://www.strawpoll.me/ is easiest and then you link people to the poll in chat

[strong dock]

hey i know shes asleep right now but any easy wasy to combine the 5 social medial boxes on fortnite overlay into a slide show?

lol using the aniamted ones

[proud grove]

so recently the quote system has been saying that its adding quote 0 every time, any advice on how to fix? (this is a channel i mod for )

can confirm there are 50+ quotes in the system

[clever mango]

It's something the dev team will fix. Nothing we can do right now. Quotes will still be added in numerical order

[proud grove]

oki

[clever mango]

A dashboard quote system is also in the plans

[strong dock]

ive looked and looked. is there a way to lock the location of a image/ text box so it wont move ever time i click on it?

[clever mango]

@strong dock no easy way to do what you want unless the designer creates this

you can lock any layer in the layers panel

[strong dock]

does that just lock the location tho?

[clever mango]

yes, isn't that what you want to lock?

[strong dock]

ok for some reason i thought it locked being able to edit it as well

its been a long day

[spring linden]

Is it possible to use a different music bot with the 'Now Playing: " scroll in the overlays?

[clever mango]

SE song requests, plug.dj , and dubtrack.fm

[spring linden]

I'll look into those, thanks!

[viscid steppe]

I feel silly for asking. But is there a giveaway system built into SE? I can't find it.

[misty wagon]

Yes, left menu Giveaway

[tacit yacht]

Can anyone tell me if/when SE will be doing Twitch Extensions like what StreamLabs has done? I integrated Streamlabs into my stream for the easy access to games and such but I have no ability whatsoever for commands through Streamlabs like I do SE... makes me sad lol

[humble ether]

i think you broke something again...

WEBM on alert keeps playing while TTS is playing..so it loops instead of stopping.

[clever mango]

@tacit yacht Very soon 😉

[humble ether]

but when TTS stops, it stops as well.

[tacit yacht]

@clever mango WHEEEEEEn XD

I guess I'm turning off the Streamlabs extension til Streamelements gets it but grrrr

[clever mango]

panel is awaiting approval

overlay is already in development

the panel extension is

[tacit yacht]

That sounds awesome. Is there a like time frame so I know to tell my viewers and such?

[humble ether]

Sooo,, is there a fix for my stuff ? or ? Is that a known bug or ?

[clever mango]

@humble ether I'll have to do some testing but I'm pretty sure alerts have always behaved that way (TTS extends the alert time)

[humble ether]

so it just plays over the TTS,, that sounds really dumb, and im pretty sure it didn't do it before tho.

but sure,, get back to me if you find a fix.

[clever mango]

@tacit yacht can't give a timeline because we're waiting on twitch for the panel and the other one is still in development which is a fluid process

[tacit yacht]

😢

I wish it wasnt the nerd in me is crying

I spent an hour editing streamlabs shit just to realize it wasnt giong to work how i wanted it to lmao

[clever mango]

how did you want it to work?

[tacit yacht]

I was wanting the points to merge and I knew that wasnt going to happen, like I said I have the ability for the fun games and such but no command action like on Streamelements which I love lol so I'm just going to use stream elements and wait for the extension to come out I guess

[clever mango]

@humble ether Your alert audio is coming from the webm?

[humble ether]

yea

[tacit yacht]

My stream uses the ! commands to redeem rewards and request songs and see their points and such

[slim cairn]

It'll be worth the wait 👌

[clever mango]

@humble ether you can fix this by separating the audio from the video and uploading it as a sound file. TTS will follow the alert sound volume but play on top of the webm volume. I'll ask if that can be changed and get back to you.

[humble ether]

thx, yeah please do see if it can be fixed, cause i doubt that the audio and video will sync up and i really dont wanna sit her and split all my alerts now.

but thx ! 😃

[clever mango]

@tacit yacht so are you using the SL loyalty system? I'm a bit confused

[slim cairn]

@clever mango I think she uses the stream elements one but wanted to switch over to SL for the extension

but decided against it because she wanted "the ! commands to redeem rewards and request songs and see their points and such"

[tacit yacht]

I was, I decided against it though lol

I had previously used it before I would stream elements.

What meg said

basically

[slim cairn]

strike

[clever mango]

I know you'll like the panel extension that's coming very soon and when the overlay extension is released it will have awesome, unique features

[fallow lake]

Hey Im trying to change my cheer sound so I did saved it then tested it out but its still the original sound from the alert and not the sound that i uploaded. Any ideas D:

[clever mango]

There are default variation settings

click variation settings at the bottom of the panel

[fallow lake]

oh so i gotta put the sound file on all the variations your saying?

[clever mango]

yes or remove the variations

[fallow lake]

aww okok thnx @clever mango 😄

[grizzled sail]

is there any fix to the event jar resetting upon scene switches? Should I make it a seperate "overlay" and browser source and not enable the shutdown when not showing option?

[errant birch]

Sometimes when I start streaming the overlays don’t show soo I have to go to the overlay editor and press save again is there anyway to save the overlay to prevent this?

[pine hemlock]

@errant birch What obs version

[errant birch]

Newest

[pine hemlock]

@grizzled sail Should work yes

I haven't heard of anyone having issues like that @errant birch - instead of going to the site you could double click your browser source and hit refresh cache, should do the same thing though.

As for it not loading.. its just a webpage that loads.

Try reinstalling obs

[errant birch]

But won’t everything else get deleted if I reinstall

[pine hemlock]

nope

your scenes etc stay

[brazen sail]

this is a dumb question but do you have to have the stream elements website up for everything to work correctly

[pine hemlock]

no. you only need the acitivity feed open for host alerts

[brazen sail]

ok cool thanks

[grizzled sail]

do autohosts cause an alert? i received a host the other day (viewer count shot up by 10 and someone confirmed) but i never got an alert despite having ground control open. it also didn't appear in my twitch chat.

[pine hemlock]

If it didnt alert anything in chat, the API probably didnt catch it either so our system wasnt alerted

could just be a twitch hiccup

or maybe you had 10 random people show up at the same time

[broken bane]

Forgot to say thanks to support people out there. You are appreciated.

[serene nimbus]

Any way of doing hidden commands? Like !surprise will send a user PM with a link to a surprise, but this command should not be visible in my home page command list.

[clever mango]

@serene nimbus It's being developed

[keen aurora]

So uh, I have an issue. So when I test my follower notification, is works fine

But when someonme actually follows me, it dosen't show up

[serene nimbus]

Save?

😉

[obtuse storm]

I tried launching my "Cs Pro - CS PINK 16-9 CAM THEME" overlay that I got off the website multiple times on different resolutions but it never seems to fit properly on my sceen (Either too small or too big, and when I transform to fit to screen, everything is in the wrong place) even when launching on my native resolution (1366x768)

any help?

[tight harness]

That resolution is interesting

The overlays are made to work on 1080p, they should be left as 1080p on the website and then resized in OBS to fit to your canvas

@keen aurora that's a weird one, because if it's working when you test it that suggests everything's working on our end

[keen aurora]

This is why i had wondered if something was sending to the wrong place

So how do I fix it?

[tight harness]

@keen aurora Was it working previously?

[keen aurora]

When i first started streaming, yes

But after i left Nightbot and into streamlabs it stopped

And this was months ago. So i have no idea where anything would be

I wisht i could just wipe stuff away and start over. When i went to Nightbot site it was as if it had never seen me

[tight harness]

i assume you mean StreamElements and not StreamLabs?

[pine hemlock]

None of the services are linked. I'm willing to bet you have the wrong browser source urls etc.

[keen aurora]

No it was streamlabs

[tight harness]

This isn't StreamLabs 😄

[keen aurora]

I only came to elements recently

[tight harness]

Ahh 😛

[keen aurora]

Mainly because i had the bt set up so i said "well night as well be here"

*might

[tight harness]

As cuda said none of the services are linked so if you use everything StreamElements and the browser source for your SE overlay then it should work fine, especially if it's working when you test it

[keen aurora]

Test works great

But actual people done

I even diid the resend thingy, and still nothing. I could hear it ding though

[tight harness]

The ding could be coming from the overlay manager because you hear that if it's not muted

[keen aurora]

I'm half tempted i make a new channel.. But I'd rather not start over

[tight harness]

Have you checked the overlay browser source link is correct?

[unborn obsidian]

hey. is there a reason why my donations arent showing up through stream elements? i have my stream labs connected and everythign

[pine hemlock]

Is your donation link StreamElements. There is no connection between us and Streamlabs

If people are donating to you via Streamlabs, then yes you won't see anything

[unborn obsidian]

ok

will i have to make a seperate browser source to do that?

[pine hemlock]

You need to change your donation link under your stream to our tipping page instead of Streamlabs.

[keen aurora]

The source is correct

[pine hemlock]

If you're using our overlays already you don't need to add another

[unborn obsidian]

im using streamlabs alert box

i jsut transferred it over

[pine hemlock]

When you import, it creates an overlay on our site which you need to grab the url for and put it in your browser source, yes

[agile ridge]

Hey guy, my follower goal is showing an incorrect amount of followers (10 more than the reality) any idea on how to fix it?

[silk patrol]

@agile ridge you can edit it here https://streamelements.com/dashboard/session

[agile ridge]

oh tks! 😃

[hazy thistle]

Hi!

Does anyone know's why the giveaway wont fade out after 20 sec? I set it up on the overlay

[silk patrol]

@hazy thistle Have you closed the giveaway and drawn a winner?

the 20 seconds delay will be applied once the giveaway is done.

[hazy thistle]

OOoooh

darn

Thought its just show's up than leave

There's nothing like that ? Only to let the viewers know that there's a monthly giveaway going on ?

Jumping in, saying hi than jump out after 10 sec or so.

[silk patrol]

nope, you can create a timer, a command or put it in your stream title. the purpose of the overlay widget is to say "hey there is a giveaway going on right now, you guys should enter!"

and then it displays the name of the winner for x seconds once it's done

[hazy thistle]

Oh

There would be great to have a widget that pops in with a picture or something, than pops out

Could be handy with sponsors aswel

[tight harness]

So it pops up an image on a timer, then disappears?

I'd suggest putting any ideas on here: https://strms.net/ideas

It allows us to properly document everything suggested and also you can be properly updated via email for the ideas you post or upvote 😃

[hazy thistle]

Thanks!

[tight harness]

No problem 😃

[errant flame]

I am having the hardest time with timezones in the ${time.TIMEZONE} variable.

I'm trying to get it to display Pacific time, I've tried PT, PDT and PST to no avail.

They all return UTC

[tight harness]

Hmm 🤔

What is the full command variable you've used?

Also, there's actually a pinned message to this channel to help with this

I'll show you the variable I use for example: ${time.Europe/London}

[errant flame]

Ahh, I clicked the header, but not pins (gg sam), ${time.America/Los_Angeles} works perfectly

[tight harness]

Awesome 😃

[errant flame]

Thanks for helping not be a dummy lol

[tight harness]

You're very welcome lol

[mossy dew]

If you go to spam moderation, and check out the user groups who are excepted from the rules, there is no "no users" option. As it stands, one can not make no one immune from a rule.

[silk patrol]

@mossy dew Yup, we are aware of this. Right now you can set it to regular. if you don't give the regular role to anyone, then everyone will have to follow the rules

[oak flicker]

Hi, I was trying to setup a raid alert for my overlays, but when testing the alert in the editor nothing shows up. All the other alerts are working as expected. Any ideas?

[silk patrol]

@oak flicker We are aware of that issue with previously existing alertboxes. What you can do is add another alertbox that will only manage raids. then place it on top of your existing alertbox and you should be all set

[oak flicker]

ok thanks 😃 in the future will I need to remove the second alert box and expect the old one to work normally or I need to permanently keep both of them?

[serene granite]

mm

what if he duplicates the alertbox

and ticks raids?

does it have to be a brand new one?

[silk patrol]

@serene granite haven't tried this

[serene granite]

@oak flicker try that please

[silk patrol]

duplicating does not work

[serene granite]

oh, ugh

😦

😒

[oak flicker]

ok, I'll give it a try and let you know, just give me 5 minutes 😃

[silk patrol]

@oak flicker Don't mind what he said, and do as I say lol

[oak flicker]

d'oh 😄

[serene granite]

yes 😦

listen to @silk patrol , he knows best

[tight harness]

Was a good suggestion 😛

[silk patrol]

not always, but I appreciate @serene granite ❤

[knotty warren]

Do moderators that are added under the Channels page also have to be added under User Management?

[silk patrol]

agree @tight harness

@knotty warren nope

[knotty warren]

Ok thank you!

[serene granite]

only if you want them to have access to supermod commands on chat

[knotty warren]

oh alright

[silk patrol]

moderators under channels have access to your dashboard. moderators under user management will be able to use moderator commands. The user management page retrieves twitch mods in your chat and adds them automatically

[viscid steppe]

Thank you so much for your help! @misty wagon 🎉🎊👍

[serene granite]

and we know thats confusing, so we're changing the wording on that soon.

[knotty warren]

Perfectly explained and understood. Thanks @silk patrol

By the way, I know this isn't necessarily the channel for this type of message/context, but you are all doing a fantastic job at managing a service that is enabling people to succeed at something they love to do. Thank you.

[serene nimbus]

Help! Got a chargeback and now I need more details on that tipping, date and actual time. Is there a way to get this info?

[serene granite]

@serene nimbus find it on your 'my tips' page and you'll have the date and time there

[serene nimbus]

thanks

[serene granite]

@knotty warren thanks! this is a good channel for this type of message
possibily the only better place is somewhere on social media 😛

[tight harness]

Thanks ZLawhead 😃

[knotty warren]

Haha @serene granite alright good deal

You're welcome @tight harness

[serene granite]

StreamElements was founded by people who stream, managed streamers and love watching streams
helping streamers grow and succeed is our goal, so hearing that feedback from you is incredible ❤

[strong dock]

So support or Dev wanna walk me thru timed messages. Previously inhad them set up and they all activated at nearly the same time

Primarily easiest way to explain is j just want a list of timed commands that moves down a list one at a time every 15-20 mins

Feel free to dm. I'm at work 7 more hours so my reply me delayed.

[lament blade]

Hello, I'm trying to export points from Phantombot to StreamElements using CSV file. What

What

How should the CSV file look like?

[tight harness]

Should have .csv at the end of the file name to my knowledge

[lament blade]

Yeah, I'm asking about contents

[tight harness]

Ahh

[lament blade]

name,[number of points] is fine or it should look differently?

[tight harness]

Names, numbers that seem to be equal to amounts of points

[lament blade]

so

[tight harness]

Name,Points

Yes

[lament blade]

simivar,1000
Legendary_Studios,5000

[tight harness]

Looks fine to me

Not sure about the capitals whether they're needed or not

[lament blade]

"Couldn't import points :/"

does not work 😦

[weary mist]

Simivar, are you using https://filter.dj/CSVtoStreamElements.html

[lament blade]

Nope, I use d https://streamelements.com/dashboard/account/import and "Import from CSV" option

[weary mist]

try it through the link I sent you, I think the other one is designed more along what Revlo gave everyone. The link I provided should be able to do it in the format you have it

[viscid steppe]

Quick question about tickets for giveaways. How do people get tickets?

[strong dock]

!ticket xx