helpdesk-twitch

[silk patrol]

maybe try to launch that overlay again, get the link, remove the browsersource and create a new one with that link. also try to close and reopen obs

[narrow sonnet]

i finally got it

i dont know how

but it works

thnx guys

[silk patrol]

you're welcome ❤

[zinc hollow]

I had to delete my browser source and readd it to fix the problem, but it worked. In case it happens to anyone else, please pass this message.

[weary mist]

@outstarwalker#4566 glad it worked 😃

[viscid forge]

@weary mist Do you have an article link from SE maybe on discord integration? 😛

[weary mist]

https://streamelements.helprace.com/i180-add-a-discord-bot

[jolly swallow]

what is this for a new alert?

[clever mango]

@fluid steeple A couple weeks back you asked about ToS and Privacy Policy. I wanted to follow up to let you know that they have both been updated and can be viewed here:
https://streamelements.com/terms
https://streamelements.com/privacy

[weary mist]

@jolly swallow Raid is a new feature twitch released 😃

https://help.twitch.tv/customer/portal/articles/2877820

[clever mango]

Raids .... https://youtu.be/hooKVstzbz0?t=82

[pine hemlock]

@clever mango go home

[weary mist]

@clever mango

[vital jackal]

Hiya quick q does stream elements take a cut from tips ?

[weary mist]

Never @vital jackal

[sturdy grove]

Asking for a friend who is just getting into streaming. Regarding song requests, do users sitll have to type in the url or can they also type the song and artist and that'll work too

[vital jackal]

So I tested it and sent a dollar but I only received 0.66 @weary mist

[weary mist]

@sturdy grove directly, that is a no. But indirectly, we have a command I can give you to get it

[vital jackal]

Maybe it's paypal

[weary mist]

@vital jackal You can talk to Paypal about that fee

its normally 30 cents, plus 2.9% they take

or something like that

[vital jackal]

@Scalper thanks !!

[weary mist]

👍

[fluid steeple]

@clever mango thank you so much for the follow up

[silk patrol]

@vital jackal here's how paypal fees work https://salecalc.com/paypal

[vital jackal]

Thank you :)

[narrow terrace]

Is there a way to get the ${user.time_online} command to only display in hours? Right now it's showing something like 3 days 17 hours. Wondering if I could make it 89.2 or something like that.

[clever mango]

The output can't be customized

[narrow terrace]

I was JUST going to delete my post after doing a little more digging in the search bar, my bad!

[clever mango]

No problem

[narrow terrace]

I know it's a minor thing...but I'm sure people like seeing high numbers for hours as opposed to low days...but what do I know!

[gloomy siren]

hi, could i get some help please?

[clever mango]

Ask away

[gloomy siren]

so i was using nightbot, and i had commands set for some things, and now they are not working

ive done everything i can to get them to work thru stream elements

but they wont

!setmulti will no longwe chane my !multi command

[clever mango]

did you import them from nightbot to SE?

[gloomy siren]

!setwins will not change my !wins command

yes

i imported

and nightbot commands work still, but wont work thru elements

[clever mango]

!setmulti and and !setwins cannot change another command

directly that is

what is your twitch name?

[gloomy siren]

when i say !setmulti and type in a persons twitch it shoulkd automatically change to maker a hotlink

its not doing that anymore

for example !setmulti streamelements would create a hotlink for example !setmulti edit !multi Current Multi-Stream Link: http://multistream.xyz/#t:$(channel)/$(query)

if i type !setmulti streamelements

[clever mango]

!setmulti can create a hotlink but it cannot auto-edit another command response

that would need to be done in chat or on the dashboard

[gloomy siren]

it would make my !multi command say !multi Current Multi-Stream Link: http://multistream.xyz/#t:bitoaus/streamelements

which is what im trying to do

but it wont allow it

it returns this

[clever mango]

Please read what I have written

[gloomy siren]

hold on

ok

i did

but its not working

[clever mango]

Here's this will work.... one sec

[gloomy siren]

ModeratorVerifiedStreamElements: edit !multi Current Multi-Stream Link: http://multistream.xyz/#t:bitoaus/ ${query}

this is what i keep getting back

BroadcasterBroadcasterbitoAus: !setmulti pillowninja92

when i try to setmulti

${query} is not pulling pillowninja92

same with my !setwins command if i type !setwins 1 it will make my !wins command say 1

[clever mango]

Command: !setmulti
Response https://multistre.am/terrabuck/$(1:)

Example: !setmulti kappa/pogchamp
Response: https://multistre.am/terrabuck/kappa/pogchamp

You then take that link and edit the !multi command
!cmd edit multi https://multistre.am/terrabuck/kappa/pogchamp

The new multi is now https://multistre.am/terrabuck/kappa/pogchamp

Using nightbot variables with StreamElements will not work. Here are the variables that can be used in commands: https://streamelements.com/dashboard/bot/commands/variables

[sinful phoenix]

@clever mango

[gloomy siren]

ive looked at all the vairables and couldnt find one to do the same as what ${query} did

[sinful phoenix]

The owner of this channel has set it to Everyone above and it doesn't work:
https://i.imgur.com/7VHwv9m.png

[clever mango]

I've just given the variable: $(1:)

[gloomy siren]

i dont get iut

im so connfused

why let me pull nightbot commands into elements if theyre not going to work

kinds defeats the purpose

[clever mango]

It saves a lot of setup time. The variables are the only things that need to be edited.

[gloomy siren]

no, its just gave me headaches and made me spend more time trying to setup new commands

all my commands dont work now

[sinful phoenix]

(Haha. You had the problem that I had a@gloomy siren and I said the exact same thing.)

[gloomy siren]

this is ridiculous

how do i set me !setwins command to now change my !wins command

[sinful phoenix]

(They need to have it where the commands are converted)

Anyway, I'll wait for you to be finished with bitoaus, @clever mango

[gloomy siren]

!setwins - edit !wins Wins Today: 0

!wins Wins Today: 3

it wont change my command

edit !wins Wins Today: $(query)

i need to make it that new cvariable?

$(1:)

instead of ${query}?

this is not eassier at all... this is just dumb

BroadcasterbitoAus: !setwins 1
ModeratorVerifiedStreamElements: edit !wins Wins Today: 1
BroadcasterbitoAus: !wins
ModeratorVerifiedStreamElements: Wins Today: 3
VerifiedNightbot: Wins Today: 1

the !setmulti is working now.......

but this is whats happening to my wins command now

works thru nightbot.........

but stream elements is being dumb

all my commands r fkd now

[clever mango]

I'm trying to offer you a solution

[gloomy siren]

i know this...

[clever mango]

Then please stop typing the same things over and over and try what I will show you.

Please go into your chat

[gloomy siren]

im only trying to show u how i have the command set... so u know what to do to help me

[clever mango]

I have a multi command already set up

I know how it is done

I would like to help you

[gloomy siren]

u gotta understand.,... this is really frustrating

[clever mango]

Please provide me with the twitch channel name and open your channel's chat

[gloomy siren]

bitoaus

chats open

[clever mango]

Thank you. Just a moment.

Copy and paste the following into your chat: !cmd edit setmulti http://multistream.xyz/#t:bitoaus/$(1:)

[gloomy siren]

that ones good 😃

works now

[clever mango]

wait a minute

We're not done just yet

[gloomy siren]

i know

im still trying to fix another 5 or 6 othger commands

😛

[clever mango]

Let's finish this one and make it so you understand how it works

Because it works differently than nightbot

[gloomy siren]

ty

[clever mango]

Next step...

Copy and paste the following into your chat: !cmd edit multi Current Multi-Stream Link:

[gloomy siren]

yep

[clever mango]

Ok now your multi has no link

We're going to pretend that you're ready to make a multilink

Ready?

[gloomy siren]

yep

[clever mango]

Give me the name of a streamer or two that you want to add to the link

[gloomy siren]

piillowninja92

hansdaddyslim

[clever mango]

great

[gloomy siren]

pillowninja92

my bad i typed 2 i's

[clever mango]

Ok so we're going to first create the link using !setmulti pillowninja92/hansdaddyslim

Good

Now we're going to add that link to the !multi command

Type !cmd edit multi Current Multi-Stream Link: http://multistream.xyz/#t:bitoaus/pillowninja92/hansdaddyslim That link you will just copy/paste from the previous response

Now the multi command will respond with Current Multi-Stream Link: http://multistream.xyz/#t:bitoaus/pillowninja92/hansdaddyslim

[gloomy siren]

yay!

back to normal

😄

[clever mango]

[gloomy siren]

so what about my other commands?? what am i doing wrong?

to set them?

[clever mango]

ok we'll look at !setwins and !wins

just a second

[gloomy siren]

see what i mean? in my chat

its all messed

[clever mango]

Would you like to make the wins be a counter that can be reset? Or do you want to edit it each time?

[gloomy siren]

edit each time i guess

[clever mango]

Ok

[gloomy siren]

when i get a win i jjust go and type !setwins 1

end of the day

!setwins 0

and start again

[clever mango]

I want to go back to fix one thing real quick. Copy/Paste this: !cmd edit setmulti Current Multi-Stream: http://multistream.xyz/#t:bitoaus/$(1:)

[gloomy siren]

sure

[clever mango]

Ok now the setmulti will spit out the link with the text in front of it

[gloomy siren]

oh siick

[clever mango]

Alright now for !setwins ... Copy/Paste !cmd edit setwins Wins Today: $(1:)

Ok

[gloomy siren]

hm..

[clever mango]

now when the bot responds to the setwins you will copy that response and do !cmd edit wins pastetheresponsehere

[gloomy siren]

i see

ahhhhhh......... new command

ok

hmmm

so now more !setwins

[clever mango]

There's an easier way to do this...

Remove !setwins with!cmd remove setwins

[gloomy siren]

yepppppp

i get ya

[clever mango]

and just edit the wins command

[gloomy siren]

YAY

bye bye nightbot

[clever mango]

Now, do you want to take a look at the variables page and try to edit the others?

[gloomy siren]

im not very confident on that yet tbh

[clever mango]

ok what's the next?

[gloomy siren]

!tweet

to tweet out the stream

[clever mango]

we'll do one more then you'll need to look over the variables so I can help Geeks99

[gloomy siren]

cool

[clever mango]

Ok that one is a bit trickier. Just a second

[gloomy siren]

see what i mean... lol im not confident

:P\

i dont mean to be a hassle

[clever mango]

It's because NB has some custom APIs that we don't have yet

[gloomy siren]

but this has been headaches since yesterday

all this morning... until i lost it and joined discord

[clever mango]

so we have workarounds for the time being

alright so for the tweet command...

[gloomy siren]

i appreciate your help

[hallow harbor]

do ppl gain points outside of streaming hours?

[gloomy siren]

im not even seeing that $(1:) command in variables...

this is why im glad i have your help right now

[clever mango]

@gloomy siren Ok we can create a similar command but it won't automatically add your game to the tweet

Copy/Paste!cmd edit tweet Tweet out the stream! http://bit.ly/2zp9sXG

[gloomy siren]

ok

😦

thats ok thought

[clever mango]

@hallow harbor they do not earn currency from being in stream while offline

[gloomy siren]

though*

😃

another one deleted from nightbot 😃

[clever mango]

@sinful phoenix channel name please?

[gloomy siren]

its just !so and !stats that are not wokring now

im gonna keep trying to look for variables to fix

do u know if they are reasonably easy to fix?

[clever mango]

you can delete your shoutout command and add a custom command for it. There is a template you can pick when you create a new custom command

[gloomy siren]

oh cool

[clever mango]

edit it from the template

[gloomy siren]

ooh i think it worked

thanks!!!!

dont suppose you could help with my last one? if u have the time?

then i can get out of here 😃

[stuck hamlet]

Just shoot

Someone will help

[gloomy siren]

Channel stats: ${twitch $(channel) "{{viewers}} viewers, {{views}} views, {{followers}} followers")

i dont know how to do this one

Channel stats: 0 viewers, 1,708 views, 134 followers

should say something like that

[clever mango]

Channel stats: ${channel.viewers} viewers, ${channel.views} views, ${channel.followers} followers

https://streamelements.com/dashboard/bot/commands/variables

[gloomy siren]

OHHHH!!!!!

i get it!!!!!

thank you so much!

[clever mango]

you're welcome

[hallow harbor]

Will it be easy to make a counter on my overlay?

I want it to follow kills in a game don't know if that's possible

[clever mango]

Counters are just in chat commands/timers at this time. It's something that would be a nice addition to the overlays in the future.

[sinful phoenix]

@clever mango https://i.imgur.com/7VHwv9m.png

Viper718

[weary mist]

@sinful phoenix only mods and up can add quotes at this time

[oblique turtle]

can I read chat on the streamelements website?

is that possible?

[sinful phoenix]

@weary mist Exactly what I thought.

@clever mango just learn something today then.

[keen arch]

How do I loginn to my other account on twitch? It will not allow me to logout and then login using a different user

[stuck hamlet]

@keen arch go in incognito

[weary mist]

@oblique turtle you can from your SE profile page

[onyx anchor]

Hey guys, are you guys also not getting notifications for subs?

[weary mist]

@onyx anchor what kind of sub was it?

@onyx anchor if it was a prime sub, there is an option that a viewer can activate in their settings, that makes it so that their sub doesn't announce in chat. This setting ALSO makes it so it doesn't announce on the API, which means that we don't pick it up, sadly. Once we get the webhooks, things will run much better

[winged sundial]

Had a sub earlier but didnt trigger hyoe cup

*hype cup

[near walrus]

I cant get SR to work at all

[weary mist]

@near walrus I am jumping into your chat

song request seems to be working fine, you have 2 songs in the queue

@winged sundial did that sub appear on your activity feed?

[near walrus]

Yes I fixed it right after asking for help

It seems I have to have the song request window open in a tab for it to work

[winged sundial]

@weary mist Yes it did and it triggered the alert just the hypecup did nothing 😃

[lament widget]

Is there a way to hide the actual cup image on the hype cup?

[pine hemlock]

🤔

[abstract elm]

Hello team!
Was curious how I can disablbe !SR in chat but make it donation only?

Today, I had people donated but the songs did not get triggered, they had to !SR (post link) on it

to kick off the song

[pine hemlock]

You could disable the !songrequest cmd in Chat commands -> Default

As for songs via tipping not working, i thought that was fixed but it may still not be patched

Theres no way to hide the hype cup image. You can drag it off the screen if you have it on a seperate overlay? but the bits will fall off the page too.

[fleet summit]

how do i see who subed to my channel?

@pine hemlock do you know how?

[pine hemlock]

https://streamelements.com/dashboard/activity shows recent subs. you twitch dashboard can tell you your total sub number if you want that

[fleet summit]

i checked on elements to see the sub did not see it but on twiwtch it says i have one sub

[pine hemlock]

they give you a free sub to your own channel.

if you dont know anyone subbed, its probably yourself

[barren zephyr]

QUestion: Set up the bot today.. did the overlay .. only thing that seems to be inporting to the alerts from Streamlabs is the hosts ... nothing else? WHat am I doing wrong?

If anyone is here top answer at this late hour 😦

[swift kayak]

Hello. I'd like to ask if its possible to add your own fonts for alerts? Also, is it possible to have an image disappear when an alert is played?

[pine hemlock]

@swift kayak We use fonts.google.com - can't add your own currently. Not sure what you mean about having an image dissapear. If you mean have something hide when an alert is triggered, no

@barren zephyr Importing should import your whole alert box from SL. If its not working try our chrome extension instead of the import tool

https://chrome.google.com/webstore/detail/streamlabs-export-to-stre/ieknafncicchjncjiegckipdjnakialh
Sign in to your streamlabs, and sign in to your streamelements in another tab, and then: click import.

[barren zephyr]

Not using nor will I ever use chrome... so thje exrtemnstion is not helpful unfortunately

Will try importing again and see if it helps

[swift kayak]

@pine hemlock Yeah that was what I meant. Hiding something. And okay! Thank you! 😃

[barren zephyr]

OK... nothing imported. Still just showing my Hostings

[stuck hamlet]

whats the link you're using

[barren zephyr]

the neverwinter link

Main Overlay

[stuck hamlet]

to import

what link are you using?

[barren zephyr]

The one from the alert Box Widget

[stuck hamlet]

can you paste it here

[copper pollen]

guys can someone help me plz

[barren zephyr]

sent it as a private... not sure I want that link out int he wild

[copper pollen]

i just got 2 donos one didnt come through

[stuck hamlet]

@barren zephyr You have Custom CSS, we can't import that..

[barren zephyr]

Yet it said imported successfully :/

killing hthe CSS and will try again

[stuck hamlet]

@copper pollen both in your paypal?

[copper pollen]

yep

both arrived in paypal one notification is missing from streamelements

[barren zephyr]

Ok @stuck hamlet .. kil;led CSS... still only showing the Hosts.. nothing else

[stuck hamlet]

You could try the extension.

[barren zephyr]

I do not have or use Chrome and not installing it just for this... thats unreasonable

[stuck hamlet]

SL might of changed something, so the website toll may be broken, if you do not enjoy chrome you'll have to wait for a fix on the website

[barren zephyr]

Will keeep my opinions of the browser wars to myself to avoid starting war...but I guess I am SOL for now... and without working alerts... the bot ois useless to me .... s igh

The overlay was the selling point for me ... OBS was killing my processor and memory by opening up so many browser source windows... the ovelry made a HUGE difference

[stuck hamlet]

Our site is based around chrome, and made to work best with chrome, so you will hit snags on our site if using something else.. :/

[barren zephyr]

Thats rather short sighted and very much like what Google and Netscape accused MS of doing back at the height of the browser wars... now they are doing the same things????? Uncool

[stuck hamlet]

okay

well wanna give me access to your SL account?

[barren zephyr]

let take it private and will have no problem

[stuck hamlet]

okay, ill wait for the link

[lament widget]

First time playing around with the SE overlay editor so I apologize if I ask a ton of question LOL

Is the Raids feature working? I cant get the other alerts to trigger in the emulator but nothing comes up with the raid one

[frosty lantern]

🤔 it was only released today do you mean you cant get it have the alert in your stream? @lament widget

[lament widget]

@frosty lantern I only noticed it today lol. But in the emulator, if you click on Emulate Raid Event, nothing happens.

[pine hemlock]

You have to re-add the widget for the data in the raid alert to populate

I guess when a new alert is added to the alertbox it doesnt work unti re-adding it

[lament widget]

@pine hemlock No, I am talking about in the editor itself

[pine hemlock]

yeah

i am too

=p

[lament widget]

So I have to redo all the alerts I just setup?

[pine hemlock]

I mean thats the only way I can get it to work. Its a feature that we just added- not even everyone on twitch has the ability to raid right now so i wouldn't worry much about it I suppose. I'm unsure of a way to get it to work without re-adding it

[lament widget]

Everyone should have the feature to raid as of today.

[pine hemlock]

Oh

[lament widget]

But this is something I dont like with the SE editor. I spent a ton of time setting up my alerts in this widget, however it seems like the settings setup within that widget are a one time thing. If I add another widget, or setup the widget in another overlay page all those settings are gone. I have to redo the entire thing with all the varitations and such. I dont understand why there isnt a template feature for this

[pine hemlock]

Add a second alertbox, disable all the alerts and just have the raid alert enabled

that way you don't have to re-do everything

[lament widget]

....that is silly

[frosty lantern]

just to confirm raid has been enabled yes? as it may not be default

@lament widget

[lament widget]

Yes its enabled

[pine hemlock]

@frosty lantern yes right now if you have an overlay prior to the feature added it doesnt work

[viscid forge]

Yes, that is silly. But seeing that Raid Alerts literally were enabled a few days ago, we still need your feedback to make this better, @lament widget. So thank you for being critical of the product ❤

[lament widget]

@pine hemlock The problem with setting it up that way, if someone raids and then someone else sends bits at the same time, they are going to overlap eachother.

[pine hemlock]

You're right yes

But its better than re-doing everything like you said

[viscid forge]

If you could, would you be so kind to add your comments to https://strms.net/ideas so that the devs also have it on their radar? 😃

[lament widget]

@viscid forge Are you in charge of the editor? I need to talk to whoever does that LOL

[viscid forge]

I am not.

I am just a volunteer who likes the product haha

But we have the page https://strms.net/ideas that is like our idea box

If you bring it up there, it usually is seen the same day by devs to put on a to-do list if it's feasible to achieve.

[lament widget]

Because I am in the process of trying out the editor after working with StreamLabs (long story) and I have a slew of suggestions and stuff Ive had problems with in trying to set this up

[viscid forge]

So let me get this straight, Elysia.

You effectively want a functionality that allows you to select settings from a widget and import them into another widget on another overlay.

[lament widget]

Pretty much yes, cause otherwise Im having to redo everything everytime

[pine hemlock]

The easiest way for our devs to look into features etc is actually the site @viscid forge linked. Its how we track feature requests/ideas/suggestions etc. They're looked at by our staff and devs and thats how we progress.

We want to add that feature, and it's on the board already

We know its a pain the a-

[lament widget]

@pine hemlock I got that, thank you. I just feel like its easier for me to explain what Im having issues with/seeing if something is possible to whoever is directly in charge vs trying to type out everything

[pine hemlock]

https://streamelements.helprace.com/i258-copy-a-layer-widget-and-it-s-settings-between-overlays

Yeah i feel you.

I dont have a direct answer. A few of our devs actively work/update/change the editor

[lament widget]

Right now I have 20 scenes in my OBS that I have setup in a specific way. It works great with Streamlabs. Trying to move everything over to the Streamelements editor has been a pain and there are some things that havent translated over nicely, stuff that isnt exactly inituitve in the editor (and I am a photoshop user so I sorta understand where they are coming from with the design), and stuff I dont understand why its not a thing lol

[viscid forge]

I do want to point out however that we have over 10.000 people on this discord if I remember correctly, so with that volume it's very tough to get devs to talk to everyone AND make improvements. That's what we're here for, and the idea box ❤

[lament widget]

Last night I streamed this entire process and Id love to be able to explain it to my chatfam how SE works and maybe, if everything works nicely, convert some people other to this

[viscid forge]

@lament widget Do you need me to pop on voice for like 30 minutes to see if I can help you out with any pain points?

[lament widget]

@viscid forge I get that, but Ive had multiple people from this discord message me and having to type out the same thing multiple times gets to be a pain

I appreciate you guys trying to help, but a lot of what I have questions can only really be answered by the people working directly on the project.

[stuck hamlet]

Hey Elysia, Thank you for voicing your concerns and issues with our Overlay Editor, we know it isn't perfect, and we want to make it a lot better in the future. Currently this isn't one of the tasks at hand, the Developers are currently working on many different things. There isn't "one" person in charge of the overlay, it is various different Devs, because there are various different features within it. If you'd like to really get your issues across, it's best to post it on the page linked, people can comment and upvote on your post, it would be much simpler this way.

[unique ore]

Does alert box handle raids yet?

[pine hemlock]

Re-add the widget and it does

[unique ore]

Thank you

[cobalt galleon]

Hi! what is the differense between the '!timeout' command and '/vanish' ? dont rly understand the info on those. Is it that u take away the timeout?

[stuck hamlet]

im not sure what "/vanish" is

[cobalt galleon]

https://streamelements.com/streamelements/commands

its at the bottom of 'everyone' commands

[pine hemlock]

!vanish uses /timeout for 1 second to clear the users chat

aka the user wants his messages to be deleted

he types !vanish

[cobalt galleon]

oh!!! i see 😃

ty!

[stiff wind]

Um.. hello..?

[atomic hollow]

hello?

youre in the matrix

[stiff wind]

The matrix..?

[atomic hollow]

im kidding, you need help?

[stiff wind]

Oh yes please!

[atomic hollow]

talk to me

[stiff wind]

I'm trying to edit things out in Stream Elements, and I wanted to see if I could test my donations and followers alert but I don't see it

[atomic hollow]

you have an emulate button in the overlay manager, you tried it?

[stiff wind]

When I tried to use make an overlay on streampro, it only showed the amount of followers and viewers

Oh

Um..

I'm not really sure where that is >.<

[atomic hollow]

watch this please - https://youtu.be/X7XrDdRE7Fk

😃

[stiff wind]

Oh.. thank you!

[atomic hollow]

there are more videos there, enjoy 😃

[stiff wind]

Wow this helped me a lot, thank you sooo much Shadow!

[stiff wind]

Um.. Shadow?

Ohh.. I need some more help again >.<

[stuck hamlet]

just drop a message

[stiff wind]

Oh!

Um.. is there a widget that shows the current viewers?

[stuck hamlet]

we currently do not have that widget

[stiff wind]

Ohh..

Well okay!

Thank you anyway!

[stuck hamlet]

np

[stiff wind]

sighs I'm sorry to keep interrupting, but I only have one more question..

And it's sort of bugging me too..

Whenever I want to make a new alert and test it, it always shows the same two things

I want one to be the followers and the other to be the donations

but it never stays the same

[tight harness]

Have you ticked and unticked the tick boxes to designate what alerts you want to happen in which alert boxes?

[stiff wind]

Yeah..

But when I test it, it always switches back to one thing for them both

I do it everytime

[tight harness]

Are you saving the changes before testing it?

[stiff wind]

Oh no..

Oh! that's why!

Ohh.. I'm so stupid...

[tight harness]

It's no problem 😃

Easy mistake to make

[stiff wind]

Ughh! It's still doing it!

I keep pressing save..

[tight harness]

Try refreshing the page with Ctrl + Shift + R, it refreshes the page and the cache, then give it a try 😃

[stiff wind]

Ohh it worked!

Thank you!

[tight harness]

no problem

[stiff wind]

sighs

I seriously hate to be a nuisance..

But um..

[tight harness]

What's wrong?

[stiff wind]

It's not giving me the option to save my variation

It's like cut out..

[tight harness]

What browser are you using?

[stiff wind]

Firefox

[tight harness]

We recommend Chrome with our site, if you could try using Chrome and see if the problem resolves itself that'd be great 😃

[stiff wind]

Ohh.. okay!

[livid ingot]

Whats my Donation link for donations/tips via Streamer Elements?

[stuck hamlet]

https://streamelements.com/tip/romire

[livid ingot]

Thanks 😃

Will admit i do love Streamer Elements overlay 😃

[tight harness]

👍

[polar gorge]

Is there a way to suggest a Skyrim overlay?

[tight harness]

#💭︱feedback-and-ideas is our channel for suggestions

[upper monolith]

Hey, is there a way to rotate text in overlays? I was half asleep so I may have overlooked it.

[tight harness]

As in having it slanted?

[fair rampart]

I'm not showing in the #291219887274328064 channel for some reason and I used to be. Can someone add me back? Thanks!

[atomic hollow]

@fair rampart done, dont know what happend

[barren zephyr]

Recent events is not regidstering anything but hosts and tips... cheers, follows no being triggered or recorded int he events. Help please?

[open zephyr]

I was testing out a new overlay today, and when I typed in my twitch chat and checked back to my overlay, it sent the message twice in the chatbox instead of just once, anyone have a fix for this?

[stuck hamlet]

Getting a dev to look into it rn @barren zephyr

[barren zephyr]

@stuck hamlet You rock Bro... thnx!!! tossed and turned on this before finally sleeping and just stymied :()

[stuck hamlet]

@open zephyr was it showing that in OBS?

[open zephyr]

Let me check

[stuck hamlet]

@barren zephyr there's 2 of you in our DB

[open zephyr]

No it isn't, @stuck hamlet Thanks

[barren zephyr]

I know I am overweight but.... not THAT overweifght 😦 ...

[stuck hamlet]

@open zephyr Ayyy 😃

@barren zephyr Soooo, everything you're not seeing, goes to the other account

We are attempting to merge

[barren zephyr]

but wwhat/where is the other account?

[stuck hamlet]

it's just a duplicate, we dont know how it happened, and the info is just being split between the 2

its very weird

It will be fixed, hopefully today. No data lost, everything should work properly once fixed. Very strange issue, but you basically won the loterry 😉 @barren zephyr 😃

[barren zephyr]

@onslaugh ok... logged out and logged back in using the Twitch button .... which is how I have done it each time., So how did I get 2 accounts?

[stuck hamlet]

It's not your fault, dont worry

[barren zephyr]

@stuck hamlet as I have beeen telling people since I started streaming and having problems with new things.... I typically do not have Knowledge Base idssues... I WRITE THEM :/

Just as a bit of feedback... running an older machine and OBS was killing me with all the browser source boxes it was opening. CPU was spoiked to 100% most of the time.... Your Overlay with its all in one URL design has beeen a MAJOR change... Last night was sitting 20-30% less COU usage even when I had multiple extra browser tabs opened lokiing to fix things. I give the overlays a full Thumbs up for people running older CPU's

[stuck hamlet]

@barren zephyr A step further, you can check the box "shutdown source when not visible" in the properties of the browser source. it will reduce it even more 😉

[barren zephyr]

I know that part ... like I said I have been spiking 100% CPU for a while now.. trying everything to get it down... but your Overlay was the best thing

[stuck hamlet]

yay 😄

[fair rampart]

@atomic hollow thanks!

[strong dock]

@barren zephyr yep. That's why I switched in july and haven't looked back.

[ripe herald]

@strong dock and ofc cause we got best support ever

[strong dock]

^ 💯

[wanton sluice]

Anyone else having issues with hosts not firing alerts? Just something I’ve noticed over ther last couple days. I suspect it might be a twitch thing tho.

[silk patrol]

@wanton sluice we changed the way hosts are detected. you need to have either the activity feed page or ground control opened for hosts to work

[wanton sluice]

Ah. That’s it then. Only reason I usually have GC open is if I do must c

Music

Is the volume command changed too? Just curious

[silk patrol]

what do you mean exactly?

[wanton sluice]

Normally I’d use like !volume 20 or !volume 15 in chat to adjust music volume. But lately the bot hasn’t responded

[jovial skiff]

Why does the page freeze 10 seconds after I clicked somewhere?

[silk patrol]

Bad internet? You can try to disable hardware acceleration in chrome. Click on the 3 dots in the upper right corner, then settings, go the bottom of the page, click on advanced settings and it should be at the very bottom of the page

[stuck hamlet]

Try disabling hardware accelaration in Chrome.

[silk patrol]

#2fast4U

[stuck hamlet]

head start

[jovial skiff]

It helped, tyty

❤

[wanton sluice]

Could be coincidence. But when I turned off HW accel it made my cpu% spike.

[stuck hamlet]

[silk patrol]

@wanton sluice It's normal. Hardware acceleration means that chrome will use your GPU for graphic tasks. if you disable it, it will use your CPU instead, hence the spike

[wanton sluice]

Using xsplit it was undoable. But now that I’m over on OBS studio it might not be so bad.

If only I wasn’t so much about eye candy lol. Epic. Ultra. Etc

[silk patrol]

some people have issues with HW acc, others don't. The general rule is, if you have a good gpu, enable it. if not, disable it. but sometimes, it helped people even with a good GPU

[wanton sluice]

I’m thinking forcing my monitor to 60 hz and disabling gsync helps. Not sure how much cpu that takes.

[silk patrol]

this has nothing to do with your cpu. GSync uses an embedded chip inside your monitor to change its refresh rate based on your GPU output

[wanton sluice]

I ran battlefront 2 campaign on ultra yesterday. Cpu barely topped 67%

[silk patrol]

BF2 is a AAA title made by a big ass company, DICE. It's well optimized. And Frostbite uses your GPU more than you CPU

Unlike Unreal Engine, that is highly tied to your CPU

[wanton sluice]

But my god man. About 7.5gb of system memory gobbled by that game

[upper steeple]

how do you put a line break in an alert message?

[clever mango]

enter/return does it I believe but if it doesn't you can use <br>

[upper steeple]

@clever mango yep enter worked, thank you

[gentle finch]

I have this recurring probem when creating my overlay. Anytime I go to modify any of the images/sounds for notifications, the entire widget freezes up and I have to exit out and start again. I've tried refreshing my browser, and resetting my computer, but it seems to be a UI issue. Any idea on fixes I could try on my end?

[clever mango]

Hmm which browser is this?

[gentle finch]

firefox

It works fine if all I'm changing is text and animation settings, it 's only the image/sounds options box that behaves this way.

[upper steeple]

trying to emulate a raid event and nothing is happening even after I've put in a picture, message and sound and saved it

[clever mango]

The website (editor in particular) is most optimized at this point for google chrome with hardware acceleration disabled in settings. It will be optimized for other browsers in the future.

@gentle finch

[gentle finch]

Okay. Ick Chrome, but I can deal with it for a few minutes for set up. Any idea on timeline for optimization on other browsers?

[clever mango]

@upper steeple The devs are working on it but it will work with a new alertbox. It's the existing alertboxes that have raid emulation issues.

[upper steeple]

@clever mango oh so just make a separate alertbox to get it to work then

[clever mango]

That should do it 😃

@gentle finch No timeline that I'm aware of. The focus right now for front-end development is on chrome as it's the most popular browser by a huge margin and the browser plugin in OBS uses chromium

but optimization for firefox will improve with time as the site leaves open beta state

[strong dock]

@clever mango so it recognize host but not raids? Is there a new widget for it?

[clever mango]

raid alerts are in the alertbox now

Older alertboxes cannot emulate them at this time but the alert should work just fine during an actual raid

[strong dock]

Hm. Older alert boxes? I'll check mine tonight and see.

[atomic sand]

can i get some voice support .-.

[weary mist]

@atomic sand if no one is able to jump in and talk, ping me. I can jump in and listen, but I can't talk

[atomic sand]

@weary mist okei so if no ones there in like 5 mins im just gonna msg you?

[weary mist]

👍

[gentle finch]

Okay. Thanks @clever mango

[lone terrace]

For current song to show on the overlay do i have to have the streamelements desktop thing or no?

[weary mist]

no

it will show any songs that are requested, the backup playlist will show once we release youtube support (comes with increased API limits)

[lone terrace]

oh okay thats what it is its the backup playlist not showing

thanks ❤

[weary mist]

👍

[raven iris]

I'm going to be running a charity stream this weekend using Tiltify for donations. I've got a LOT of Steam games to give away, so to promote donations I want to tie entries in giveaway drawings to donation amounts without having to do everything manually. Can StreamElements help with that?

[weary mist]

#answeredInGeneral

[jade breach]

How come my stream elements website dashboard runs so slow on my desktop computer but runs smoothly on laptops? Is there something I need to do on my PC web browser in order to make it run faster? I'm using Google chrome

[weary mist]

try turning off hardware acceleration (advanced settings)

it has shown to lag the site for some reason

[jade breach]

Ok, awesome, thank you! I'll give it a try tonight when I get home and see it that does it. Thanks so much!

Out of curiosity, if that doesn't do it, any other things I should try?

[weary mist]

if you run any adblocks, those can cause a slowdown as well

[wanton sluice]

Can confirm turning off HW accelerator will improve speed. But keep in mind it’ll add a couple % to your cpu useage

[jade breach]

I'm not running and ad blockers .

So HW uses more CPU?

[wanton sluice]

No. He uses your gpu

Hw

But. Turning it off means the cpu now handles the browser

[clever mango]

Disabling HW acceleration means you'll be rendering pages with your CPU as opposed to having GPU help

[jade breach]

So turning it off will cause more strain on CPU but frees up GPU

Could this be affecting OBS fps by any chance? I'm having fps skipping issues right now as well.

[wanton sluice]

Correct. It isn’t much. But depending on how taxed your cpu is to begin with. Might be something to consider

[clever mango]

OBS fps issues have quite a few causes and testing/monitoring would need to be done to determine the cause

[wanton sluice]

Are you using software or nivec or whatever for OBS

Forget what amds version of nivec is

[jade breach]

I've been trying to figure out the OBS thing and test it. It's mostly been when running COD WWII but I haven't been able to track down the issue. I am encoding using the Nvidia one you mentioned.

[weary mist]

double check to make sure all your browser sources have "Shutdown when not visible" checked, otherwise you are paying for them to be rendered when you are not using them

[jade breach]

Will they need to reload everytime they are re-used though?

[wanton sluice]

First thing I can suggest is running task manager or performance monitor to see what your cpu gets up to. If your cod ww2 takes an insane amount especially in higher settings.

[jade breach]

My CPU runs extremely high when running COD WWII. Pushing 90% to 100% and I'm running a slightly overclocked i-7700K

[clever mango]

@jade breach yes, they will load when switching to the scene that has the overlay. Running multiple browser sources at one time will definitely tax your cpu. Streamelements is designed for one browser source to be running at a time

[wanton sluice]

Yeah. Once you hit the 95+% on cpu you’ll drop frames

[jade breach]

@clever mango Ok, so if all my stream elements sources are set to "shutdown when not visible" that should relieve some of the stress on the CPU?

[wanton sluice]

Try lower settings in cod. See if that helps

I’m in the same boat. I7 6700k. Ww2 is a monster

[jade breach]

@wanton sluice I actually have done that. It helps the FPS in game. But OBS itself skips frames even though my game is running 100 FPS and higher

[weary mist]

@jade breach FPS is normally determined by GPU, but OBS can skip frames if your CPU maxes, and possibly if your GPU maxes

especially if you are using the GPU encoding

I run the i7 6700k as well, I use CPU encoding

I barely max my CPU, mostly with PUBG

[clever mango]

@jade breach Checking that box for all overlays in OBS will be a big relief

[wanton sluice]

@jade breach one thing. Might wanna cap fps in game to 60. If not the game in OBS might skip because it’s only capturing 60fps. So it’s missing roughly half the frames the game is putting out

[atomic sand]

Hey one question here

I have the issue that for some reason everything i play laggs on stream

including league of legends

my specs are:
i7-7700k
geforce gtx 1060 oc 6 gb
16 gb ddr4 ram
watercooling and everything so its not about the temperature

i tried both streaming with x264 and nvenc

does anyone have experience with that kinda stuff and might help me out

[wanton sluice]

OBS set for 60fps?

[atomic sand]

ya

[wanton sluice]

Cap the games do 60 as well

[atomic sand]

tried it on 30 aswell it worked slightly better but not as good as i kinda expected it to work

[clever mango]

Does OBS say you are dropping frames?

[atomic sand]

nop

[lament blade]

what's ur cpu usage

[atomic sand]

it goes really high for some reason

if im using x264 it goes up to 80-90%

[clever mango]

What you want to do is click View > Stats in OBS while streaming

[atomic sand]

if im using nvenc its at 50-60

[lament blade]

and how many fps you have during league? unlimited? since when i have 700+ FPS, the game itself starts lagging for no reason

[atomic sand]

i have it capped on 120

[clever mango]

But the very first thing to check is that "☑ shutdown source when not visible" is checked for every overlay that you added to OBS https://imgur.com/l8fxFGV

[wanton sluice]

That’s why it’s lagging.

The game is running at 120 fps. But OBS is only capturing half that

So. It’s skipping every other frame

I have to cap overwatch to 60 when I’m live. Otherwise it’s stutter city

[atomic sand]

mhh damn but playing on 60 is such a painful thing

[clever mango]

Is this something specific to certain games because I've never capped FPS in OBS

and never had issues with lag

[atomic sand]

http://prntscr.com/h8dl44

sorry its in german

but those are the stats

this is on nvec

[clever mango]

everything looks fine to me

[atomic sand]

now im gonna checkk on x264

[weary mist]

what does your task manager say while you are streaming?

[atomic sand]

http://prntscr.com/h8dm0s

http://prntscr.com/h8dm50

right now its decent i guess

but when i go into pubg

even on the lowest settings

it just freaks out

[weary mist]

how many CEF-Bootstraps do you have running?

[atomic sand]

im sorry dont know what that is

[weary mist]

check your processes tab

in the task manager

[atomic sand]

http://prntscr.com/h8dmvk

one of those 2?

i guess?

i just feel like my computer is underperforming in general

[weary mist]

🤔 wish I knew when it would show up as in german, lmao

I would double check all your browser sources and make sure "shutdown when not visible" is checked, just in case. That could lower CPU usage

[atomic sand]

ok

[wanton sluice]

@atomic sand yeah I know 60 is painful. Problem is that’s the limit OBS will capture I believe

[atomic sand]

i only have one actually thats my dono goal

the thing is

even without streaming my pc kinda underperforms on stuff like pubg

dont really know with my setup that shoulndt happen i believe

if someone wants to check teamviewer i wouldnt mind

maybe look up some stuff idk

[wanton sluice]

Pubg is early access still. Buggy

[atomic sand]

ya but for other people it works fine

even ppl with a worse setup

can stream the game better than me

[clever mango]

It's a struggle for many

I stream PUBG with 85%+ usage

the game itself is a CPU/memory hog

[atomic sand]

but does it lag?

[barren zephyr]

@stuck hamlet All fixed. Thanks !!!! Give Yourself a Raise out of Petty Cash on me 😄

[clever mango]

lag is a very vague term

[wanton sluice]

Might be server lag. Or internet lag. Lot of ppl to keep tabs on

[weary mist]

PUBG is a pin for me too. I have to do some manipulation next time I stream to try to not max my CPU... it has caused me to die a lot recently

[wanton sluice]

Like any mmo really. If your internet can’t keep up it can cause video fro lag

Video

[atomic sand]

my internet is definitlly good enough i´d say

[clever mango]

Can you link me to an example of the lag?

[atomic sand]

mhh basicly its not a lag

its just constant 40 fps or something

[clever mango]

in game?

[atomic sand]

ya

[clever mango]

SS your in game settings

[atomic sand]

basicly everything low

very low*

[clever mango]

go through every scene in OBS and disable all browser sources and stream the game. What FPS are you getting?

[wanton sluice]

Trouble with you internet tho. It isn’t just your internet. Like at my last house. Internet screamed. Buuuuut there was a hop about 2 miles away with shoddy lag. Enough that it would time me out randomly

Amd since it wasn’t their lines my isp could do nothing

[atomic sand]

As i said i only have one source in use and i enabled it there

[wanton sluice]

Now I have a question. Clicking the eye. Does that disable the source entirely? Or does it just hide it

Kind of an OBS noob

[lament blade]

it just "hide" it, but not disable

[clever mango]

It disables it

[lament blade]

for me not lol

[wanton sluice]

Unless you don’t have the shutdown source checked.

[clever mango]

Then you don't have "Shut down source when not visible" checked

[atomic sand]

i do have it checked

[clever mango]

That was a reply to Asteria

[wanton sluice]

See. Xsplit is the opposite lol. It shuts the source down unless you check ‘keep source in memory’

I like OBS. I do. But it’s like. Gahhhh. Nothings in the right place

[weary mist]

lol

its in the right place if that is what you are used to

plus, the entire UI is now customizable

[wanton sluice]

But. Can’t argue with free I suppose

Speaking of. I need to cancel my xsplit license renewal

Might just end up uninstalling xsplit entirely

It’s like driving a truck @weary mist

You are used to the switches in a kemworth being in a certain place. Then you hop in a freightliner and it’s like uhhhh

[weary mist]

haha, its just like switching anything from what you are used to

smartphones, alert systems, vehicles, houses, anything, haha

[wanton sluice]

Yep. If I ever went back to android it’d be like kryptonite to Superman

[weary mist]

lol

If I ever went to apple, shoot me

[clever mango]

[wanton sluice]

Only reason I went to Apple was it had apps Android didn’t.

[ripe herald]

🍏 🐛

[weary mist]

make the app, get profit

[wanton sluice]

Like vudu for one. And my iTunes library from years of iPods. But now tho. It’s probably not the case

I’d miss my iTunes. But everything’s streaming now. Trouble is Spotify doesn’t have everything. How could it

[weary mist]

heh, I have vudo on my phone

[jade breach]

Hey guys, I'm a little late replying but thanks for all your help! I'm going to implement these ideas and see what happens!

[weary mist]

👍

[viscid forge]

Feel free to poke us all if you need help!

I'll gladly sit down here or on voice chat if you struggle @jade breach

[jade breach]

@viscid forge Thanks so much man! Hopefully the tips everyone was giving earlier will fix the issue. If not I'll let you know!

[atomic sand]

how can i turn off the auto fitting stuff in the overlllay editor?

its almost impossible to get smth done with that thing

[wanton sluice]

I’m not real tech support. I just know what I’ve experienced.

[weary mist]

@atomic sand there should be a button in the top right, or you can use arrow keys

[atomic sand]

can i get a quick voice supp again

[winged sundial]

how do i set up resubs?

[atomic sand]

can someone that uses streamelements often help me pls

[wanton sluice]

Resubs?

I’m assuming you mean the alerts. On the overlay the main one is for sub. Then the variations by default is set to 2. That’s your resub alert

[atomic sand]

quick thing i took a theme from super themes and there are 2 different things 1 for ingame and 1 for champ select in league but both of them have the same link

so idk how to change overlay then

No one? hmm

[clever mango]

Each overlay link is different

[atomic sand]

hmm i had to create a new one now they are

before they were the same weird

[clever mango]

The end of the link is the same but the middle is unique to each overlay

[winged sundial]

@wanton sluice I am talking about if someone resubs for a second month and so on. Is it in the alert box variations? So i have to add variations there and then check the box underneath? Where can i see how many months been subbed and so on

[wanton sluice]

Twitch sends those.

The main sub alert fires for a new sub. But if anyone resubs 2 months or more. That’s where the variation kicks in

You can add more for like 5 months. 10 months. Whatever you want

[winged sundial]

ok thanks. Do i check the box underneath the variations or leave it unchecked?

[wanton sluice]

On SE? Hang on

[winged sundial]

under variation setting there is a box that can get checked, which says " Pick an alert randomly when more than one matches"

[wanton sluice]

Nah. Leave that unchecked.

Otherwise if someone resubs there’s a chance the main sub alert can go off

It’s more or less if you have multiple variations. Say one is set to 2 months. One is set to 10 months. Someone resubs 11 months. Either one of the alerts can go off

[winged sundial]

Ok thank you

[wanton sluice]

Np.

[weary mist]

well

if that box is checked, the defaul alert will never fire

it will only pull from the variations if there is 1 or more that match

[blissful tusk]

So oops, but this in the wrong chat. But, where can i few quote stuff? I'm having a hard time finding it if it exists.

[wanton sluice]

@weary mist yeah. I thought of that after. But we got it now.

[weary mist]

i answered shadami in general

[vale anchor]

hi, my host alerts stopped working for some reason

[weary mist]

@vale anchor Please have Activity Feed https://streamelements.com/dashboard/activity OR Ground Control https://streamelements.com/groundcontrol open during stream to pull host events

[vale anchor]

oh, that's how it works now?

cool, thanks 😃

[weary mist]

👍

[blissful tusk]

So next question: when people redeem items from the stream store do i need to have an overlay set up in my overlays for that to show up on stream?

[wanton sluice]

You have an alert box on your overlay?

[blissful tusk]

The "MY overlay" section is now empty for some reason. I did have one at some point. I haven't quite been able to navigate the site yet. It's different than the system i used to use.

[wanton sluice]

Yeah it’s tricky at first. But all of the alerts are part of the alert box widget.

[blissful tusk]

Okay so is it going to use the sound that is in the item alert or the overlay?

[wanton sluice]

Each alert has its own setting. It’ll use the default until you change it

[blissful tusk]

but i have to make it in in the overlays. So it'll use only whatever sound is on the alert in the overlay and not the one that is on each item?

Is the sound option in the item only for if you are having it be a sound alert?

[wanton sluice]

Oh. That I’m not sure

[viscid forge]

I am not entirely sure, but I heard others say that there are some elements in the item redemption system that could use some love.

Could you post it over at our to-do list so that the devs can pick it up whenever it fits in the development schedule?

https://strms.net/ideas is where we hold all that

As the discord is so busy that it will drown in the conversations.

[untold estuary]

Can someone tell me if contests have been fixed? I was told it was a known issue when the new SE layout updated and whatnot -- but have not seen any announcement in #270206314561404928 that indicates contests have been fixed.

[clever mango]

Everything works aside from the widget sometimes not auto-hiding. A refresh of the overlay will make it disappear after the contest has ended. The devs know about this.

[untold estuary]

Any way the devs can let us know via the #270206314561404928 channel when things like this get fixed? 😄

[clever mango]

I just provide support

I guess things that are posted there are larger bug fixes and new features

[lament blade]

Ye little fixes are natural and not a big announce worth imo

[clever mango]

I think if contests weren't working at all that would have been something to post there when fixed but it was only a couple small UI bugs

[lament blade]

A big fix like idk alerts don't work for a day should be announced imo (most important thing during a stream I think)

[hallow harbor]

why doesnt my bits come when someone host me when i start up stream

I have to constantly goto overlays and save

the auto host

[weary mist]

are you talking about alerts? Or Kappagen? i am not sure what you mean by "bits"

@hallow harbor

[pine hemlock]

cup?

[vocal leaf]

can i set up a command alias through chat or only via dashboard?

[weary mist]

only dashboard

[vocal leaf]

thx

[oblique marsh]

@weary mist Before I massively interupt my stream and pull my hair out looking for where it is, Is there a place where I can link my GameWisp account to SE so that when people sub or resub through GW it shows up in my alerts?

[weary mist]

@oblique marsh yes

I am getting the link now

Just keep in mind, the connection isn't very good, and we are working with GW to figure out why that is

[oblique marsh]

Ok thank you ❤

You know I can be patient 😃

[weary mist]

https://www.streamelements.com/dashboard/account/import

ahh

damn

looks like they pulled the link for the moment

since it wasn't working as intended

[oblique marsh]

Gotcha, Could you possibly poke me when its fixed?

Majority of my subs are GW and its a pretty big setback when they dont get to flaunt their love

[weary mist]

👍

[full seal]

Cannot put more than one item in my stream store. I keep getting an alert that says "something went wrong" when I try to save my second one. I tried doing this several times. I have also logged out and signed in again. Using this is Google Chrome. Any ideas?

Found a fix. The preview picture apparently cannot have a transparency background

[soft canyon]

The songrequest the cost its only if use the bot? or work bot/webpage?

[silk patrol]

@soft canyon Viewers can only request songs with the sr command

[clever mango]

@soft canyon songs are requested through the bot with points or by tipping if enabled by the streamer

[strong dock]

so if i wanna use SE for my giveaways during stream

but i wanna make minums to be able to enter based on donation amounts.... how can i make that happen? or not possible?

[soft canyon]

i see...
well offf... the viewers spamm to much the command >.<

[clever mango]

make a ticket worth 100,000 points and only give it to people who donate

@soft canyon disable nightbot so it doesn't time out people who are requesting songs

[soft canyon]

i know.. but all try use the commands and not need these :/
for this prefer request in webpage (like nightbot)

[hallow harbor]

@pine hemlock @weary mist I'm speaking of alerts on the screen, and the bit coin for the host it drops one

[weary mist]

@hallow harbor check the first pinned message

[strong dock]

i like that @clever mango

just wish i could have more than 1 running at a time...

[hallow harbor]

@weary mist is it a download?

I'll have to double check it after I feed kids

[weary mist]

@hallow harbor Ground Control is a download, but the activity feed you can get from the website just one of them has to be open

[hallow harbor]

Oooo

Well I opened the activity feed on my phone I don't even see a auto host showing

[weary mist]

It has to stay open while you stream

[molten raft]

When setting up a new Tip Goal, how does one reset the total to 0? Currently it's counting all tips recieved on StreamElements since I switched towards the new goal.

[clever mango]

Click on DATA next to widgets, then Goals

[molten raft]

oh!

Hells yeah

[clever mango]

you can also get to this from the Activity Feed page

Widget Data

[molten raft]

That fixes it, as well as an issue I had before that I just gave up on before finding this discord!

Thank you ❤

[hallow harbor]

18 hours aog?

ago**

should i reset session

[clever mango]

your current session begins 15 minutes after your last stream

and runs until 15 minutes after your current stream

[strong dock]

so is there anyway to have a text field on an overlay able to be updated via a !command prompt?

[pine hemlock]

Nope

Could be an idea for the future? Idk the limitations on that

[strong dock]

i wanna be able to update top extra life donator on the fly

[strong dock]

is !donate a default command?

i need to turn it off or edit it?

dont wanna have my personal donation link showing at all. just extra life. :/

aw man forgot to add the timer too...

[slow plinth]

Anyone know if I can duplicate an alert in a super theme, or if there is a place I can access the assets individually? I want to use the Hearthstone host alert and just change the wording and associated sound to reflect that it's a raid but I can't figure out where to grab the alert video from.

[strong dock]

well if support members knows something cool that will help my stream tmw lmk

@slow plinth u can just pull the image right click and save it to file

then upload it to your storage and use it for ever u want

[lament blade]

i need help the points system how can i put 5 points every 5 mins instead of 10

[clever mango]

Currency is only earned every 10 minutes at this time

[lament blade]

oh really

what is the Minimum roulette amount @clever mango

[clever mango]

It can be 1

[lament blade]

does it mean only 1 person can use or

[clever mango]

it's the minimum amount someone needs to bet

[lament blade]

oh ok i get it now i was confused on that

[sullen briar]

hello all was having an issue with stream elements and was wondering if could get some assistance

[weary mist]

@sullen briar sure, ask your question

[sullen briar]

i am trying to set up song request on a stream and i can get it to add the song to the queue and it plays on the stream elements side but i can't seem to get the sound to come through the twitch side over the stream cant seem to find an answer online for it

[strong dock]

a mod says thier link is already used by someone else?

[lament blade]

how can i test my alert sounds

[weary mist]

@lament blade

bottom of the overlay editor

[lament blade]

oh lol im blind

how can i show the song name on a overlay theme

cause i will be using soundcloud

[ancient iron]

what is the trigger for the new Raid notifications ? ie how does the bot know im being raided ?

[strong dock]

@lament blade

in widgets under stream labels

[lament blade]

oh ok

[stuck hamlet]

Nope

[strong dock]

but only works with stream elements music

[stuck hamlet]

That doesn't support SoundCloud

[strong dock]

ya didnt see the sound cloud comment unti after i already sent it haha

[lament blade]

so can sync soundcloud to plug dj and play it from there

[stuck hamlet]

Sure? If you can do that. I've never heard of that

[lament blade]

yea in plug dj you can import the playlist

im gonna use dubtrack fm but i dont see where you put the link

[strong dock]

@stuck hamlet is !donate a standard bot command i cant adjust? i cant find it in commands anywhere?

[stuck hamlet]

i think default is !tip @strong dock

[strong dock]

hm

i do a !donate and it does a command for stream elements but i dont see it in standard or custom

found it! @stuck hamlet i had it set as a allase under !tip

[stuck hamlet]

yeee, its a default alias

[lament blade]

how can link dubtrck fm

[stuck hamlet]

i think its dubtrack.com/your-room-name

so use your-room-name

[lament blade]

oh ok

[dawn wasp]

Are there any chat alerts for raids? I think I keep missing them because the bot doesn't announce them 😦

[winged sundial]

Good evening I am trying to emulate a raid alert. but it does't come up on in the alert box

[dawn wasp]

@winged sundial me too, have you tried adding a new alert box? I found they came up in new ones but not my existing one :/

[strong dock]

i checked the box on my current one... but hadnt been able to test it yet

[stuck hamlet]

@dawn wasp @winged sundial You have to make a new alert box for the raids to work on there.

[strong dock]

rats

[winged sundial]

so i gotta delete and re do everything?

[strong dock]

that sucks. i need to redo my sounds anyways so guess ill do that before my marathon. haha

[dawn wasp]

Yeah redoing everything is a bit rough 😭

[stuck hamlet]

You can just add another alert box, and only have "Raids" ticked

for that box

[dawn wasp]

Oh good idea

[strong dock]

i have a sep overlay just for alerts @dawn wasp so wont be awful. and currnetly all set for scary alerts and redid my gifs but hadnt done my sounds. lol so perfect time to do them. woo hoo

[winged sundial]

Yeah thank you for the tip @stuck hamlet

[stuck hamlet]

For the bot, on raid alerts, im not sure that is out just yet

[dawn wasp]

Ouch 😦 any idea of ETA?

[stuck hamlet]

I do not currently, i will reach out to devs

[dawn wasp]

I feel so bad when I miss them 😭

But I want people to keep raiding! 😁

[stuck hamlet]

Do you have alerts on your stream?

[dawn wasp]

Yeah but the preview isn't always up, chat always is though and I usually scroll back through it if I'm distracted for a bit

[marsh magnet]

Hi, I have a doubt, about how can i ignored the bot, where can i do that? thanks,

[stuck hamlet]

how can you ignore the bot? or you ignored it by accident?

[marsh magnet]

ahm, my chat is full of commands by the viewers, i want to see if i can ignore the bot, or something like that,

[granite pelican]

Umm, could I ask if anyone knows how to skip to like, a certain song in queue?

[stuck hamlet]

in YOUR chat, or it the chat widget?

!skip @granite pelican

[granite pelican]

ahhh thenk, i'll look it up

[stuck hamlet]

or do you want to skip it before it plays?

[marsh magnet]

whats the difference between the chat, or chat widget?

[granite pelican]

oh, i was looking to just play a song in say the 4th queue position

like prioritising a song, then the rest of the playlist resumes afterwards

[stuck hamlet]

I mean the chat widget is in your overlay, in your chat, that means the wbsite, that mean you wont be able to see what the bot says everywhere on twitch @marsh magnet really dont reccomend this.

oh, priority songs, we currently dont have that @granite pelican

only through donations is that possible

[granite pelican]

ahhh okay, thanks man 8D

[marsh magnet]

alright, where can i change the chat widget? i havent seen that option,

[lament blade]

Change what exactly (just woke up)

[gray elm]

Host alerts is not working for me again. Not in the feed and alerts not showing on stream.

[stuck hamlet]

You must have the activity page or have ground control open for hosts to be registered.

[wise briar]

is it possible to stack the text in the alert message?

using enter to seperate them seems to jumble it all up

[gray elm]

okay cheers will see if that works @stuck hamlet

[stuck hamlet]

@wise briar try <br>

[wise briar]

that breaks them but they are still overtop one another @stuck hamlet 🤔

lineheight

fixed it 😄

[stuck hamlet]

im not quite sure i understand, but at least you got it now

[gray elm]

@stuck hamlet is there a way I can reset the leaderboards for donations and import once again? I had some issues and imported 2 times or something, so it shows people donated more than they did

[stuck hamlet]

just delete the tips you currently have

select all and delete

[tiny lotus]

whats a raid alert and how do i use it

[stuck hamlet]

https://help.twitch.tv/customer/portal/articles/2877820

This is raids

we alert you when they happen

[gray elm]

@stuck hamlet cheers mate, youre a legend 😃

[stuck hamlet]

😃

[gray elm]

Ive imported it again but its in the wrong currency. Am I able to change that?

[digital orchid]

how do you setup the moderate to Bot

[abstract elm]

hello guys! Any way I can display the tipper's messages?

it made me sad that I went back and realized a lot of them left me messages that chat can't read

[pine hemlock]

@digital orchid https://streamelements.com/dashboard/bot/filters

@abstract elm its an option under tip alert in the alertbox on the overlay manager https://www.cuda.live/s/dsAhvii2.png

[hallow harbor]

why did it fail to draw?

[pine hemlock]

did you click draw winner at the top

[hallow harbor]

yah its ok it said failed to draw

i redid it

[abstract elm]

I'm not streaming from OBS. I'm streaming from bitstream since i do outdoor IRL streaming. will that work as well?

[tight harness]

As long as the program allows browser source links it should work

[next spruce]

My Recent Tip is showing up as $4.2 instead of $4.20 (what a donation to query haahaha

[tight harness]

It's been like that for a long time, I do believe there's a plan to make it say the full amount

[tulip vine]

Hey so for some reason my host alerts aren't working. I have them enabled and all the other alerts work

They also work if i do the emulation but it doesnt work in actual stream

[tight harness]

For host alerts to work we need some kind of connection to your activity feed so if you have your dashboard page or our desktop app Ground Control open then host alerts will work as intended 😃

[tulip vine]

Oh cool i didnt even know you had a desktop app. Thank You!

[tight harness]

No problem

[full seal]

I’m a beginner at this.. is it ill advised to use more than one overlay in one OBS profile? Say between scenes I want the layout to show differently. I guess I’m noticing a problem with the overlays loading back up. There’s a delay of about ten seconds. Are there some tricks to getting this problem to be less noticeable?

[silk patrol]

@full seal An overlay is a webpage, and like any webpage, it has to load. You can use studio mode to pre-load the scene before switching

[full seal]

Thank you ❤

The switch from StreamLabs has been a little more stressful than I had anticipated

[silk patrol]

Don't worry, once you get everything set up, it'll be a breeze 😃

[next spruce]

Any news on the Imported Tips bug being fixed...?

[stuck hamlet]

oh shit ron!

my bad, forgot to tag you! it's fixed! @next spruce

[next spruce]

awesome - so just need to re-do them or is there some way I can sync it?

[stuck hamlet]

re-do and hit the "imported top" check box

[next spruce]

thanks

[upper steeple]

is there a command to tell what time it is where you live?

[tight harness]

Yes, check the pinned messages of this channel

[upper steeple]

so this would be correct $(time.AKST)

never it just says 11:11 which is wrong

[tight harness]

Try $(time.America/Name of a town in your timezone)

Use _ for any spaces

[upper steeple]

still says 11:13 when i do that

its 2:13

[proper token]

hi, i need an info. How to change the time to get points. (sorry for bad english)

[upper steeple]

$(time.America/Alaska)

didn't work

[tight harness]

Town/city, not state

[silk patrol]

@upper steeple You need to find the closest location according to the available TZ

[upper steeple]

okay i put $(time.America/Fairbanks)

still says the wrong time

[stuck hamlet]

jesus guys

$(time.US/Alaska)

That should work.

[tight harness]

Does the pinned message need updating then?

[silk patrol]

@tight harness Nope, US/Alaska is on the page, but @stuck hamlet It's a depreciated format

[stuck hamlet]

https://www.onslaught.ca/s/3y6gyibw.png

??

[silk patrol]

America/Juneau is the canonical format

[stuck hamlet]

https://www.onslaught.ca/s/pAj5y53r.png

??

[silk patrol]

@stuck hamlet i said depreciated, not "not working"

[upper steeple]

it works thanks @stuck hamlet

[stuck hamlet]

np

[proper token]

can anyone help me?

[stuck hamlet]

with?

[silk patrol]

@proper token sure, ask your questions and we'll do out best

[proper token]

@silk patrol it is possibile to change the thime to get points? (default is 10 minute i will put 5 or less). Sorry for my bad english

[stuck hamlet]

It is not possible

[proper token]

😦 ok thanks

if i put 10 point for 10 minute, but i watch 8 minute i take 0 points? correct?

[silk patrol]

correct

[proper token]

ok thanks

[silk patrol]

@proper token feel free to upvote this idea https://streamelements.helprace.com/i315-custom-loyalty-point-payout-intervals

[proper token]

ty

[robust hamlet]

My alerts are playing on top of eachother, how to fix?

[tight harness]

Do you have any hidden overlays set to shutdown when not visible in their properties?

[robust hamlet]

no,

and when i set them to shutdown when not visible, they take forever to load back up

[tight harness]

Make sure to go to the properties of your overlays and tick 'Shutdown source when not visible'

Yes, because they're a webpage and webpages don't load instantly

But that is the cause of your problem, that they're not shutdown so they're still triggering

[lament blade]

Can can load a scene with the studio Modus, so you won't have this backscreen

[uneven wave]

So I get this error when I try to load my overlay, I have no idea how to fix it 🤔 i'd really like to hear if anyone has had a similar problem.

[stuck hamlet]

OBS Classic is no longer supported by the Devs.

You should upgrade to studio

[uneven wave]

OHH ok

Will do

thanks 👌🏾

[lament blade]

is there a way to make !skip a vote decider?
For example: It takes 3 votes to skip a song?

[unkempt sparrow]

good morning. I have noticed that my viewers are not getting their "virtual" points when they host my channel. Is this a bug or is there a recent upgrade to stream elements?

[wanton sluice]

From what I’ve seen you have to have the activity page open or ground control running for hosts to trigger

[unkempt sparrow]

i do have the activity feed open and it plays the sound and alerts when they host etc. but the points arent getting added

[upper steeple]

is there a way to have the time command put an am or pm?