#helpdesk-twitch
1 messages · Page 130 of 1
How the layers work with using the premade
They work just like layers in OBS or any photo editing software
Add what?
like the overlay themes
@clever mango all shut down buttons are checked, i will look at this blog tho
I recommend you check out the youtube tutorials that SE has published to help new users https://youtube.com/streamelements
Official youtube channel for StreamElements tutorials https://StreamElements.com
https://www.youtube.com/watch?v=X7XrDdRE7Fk is a tutorial specific to the overlay manager
Create an amazing overlay with StreamElements, watch our video guide to learn how. ----- Tipping page setup: https://youtu.be/eLzxRkq7tJo Add KappaGen to you...
Animation + pubg = a bad time generally
thats what im trying to do lol
You either need monster hardware or a two pc setup
You'll probably want local animated images. Not browser sources
PUBG wrecks cpus
Ah then streamelements won't work for me. I wanted to use it for tips since I like the way it's tip page looks
All we can really recommend is trying gpu encoding to lessen the stress from the game from your Cpu
Why won't it work for you? @hasty rain
@clever mango Im running a intel 6 core 5820k, gtx 1080ti, and 32gigs of ram, I doubt thats my issue
I would have to import everything I'm using right now into stream elements. afaik my alerts from nerd or die won't go into stream elements without some work.
Have you tried gpu encoding @storm ledge
I rather stay on one platform
I have no issues streaming 720p30fps pubg with animation
Many others do as well
¯_(ツ)_/¯
@hasty rain You can do that with SE
It's designed to be all-in-one
Overlays, Bot, Tipping
before i do that, i should mention when i remove the SE overlays OBS takes everything completely fine
idk if you want it still
I do
You can't expect a stream with no overlays to run the same as one with them
I go from 100 fps with no overlay, to 5 fps with the overlays, not a small change @clever mango
Is there a way to speed up SE? Right now I've just been using a LoL overlay because it looks damn nice. But it lags for quite a bit before everything loads
Not like the system lags but the overlay takes a while to load up
@clever mango agreed, cant figure out why on earth it would happen
Can you post your obs settings
@hasty rain This is normal with browser sources in OBS. Use a fade transition over a few seconds or studio mode to preload the next scene
I use studio mode and once you get used to transitioning with it it's not a problem (especially with hotkeys)
I don't even know how to use studio mode tbh
note: changing to 720p and 30fps also has no performance effect
Your downscale filter should be on bilinear, you're just wasting resources
tried bilinear, no change
screenshot with taskmanager, no cpu/gpu/disk usage issues either
@hasty rain luckily there are hundreds of different OBS tutorials on youtube for every aspect of OBS https://www.youtube.com/watch?v=BOJzKjjKm9M
Using studio mode in OBS will allow you to preview your scenes before streaming them to your live audience. I show you how to do that in this tutorial. FREE ...
Dunno then. Your situation isn't normal. Do you have all your browser sources set to shutdown when not active? Do other games have the same fps drop?
I do, and yes i tried out borderlands 2, same thing. Game itself runs fine, OBS streams the 5 fps
Here's a test...
Any game i Run has the issue. I literally went from streaming at 1080 to 480 and it does it 30fps or 60fps
In OBS click View >> Stats
Stream some while playing and watch the stats
If you're dropping frames it will tell you where you're dropping
I have a problem. When I put the super theme for Overwatch on obs studio, it lags a lot. But then I delete it, everything is working fine. What’s a good solution to this?
@pine hemlock how do you set your browser sources to shut down when inactiive?
I also personally don't have the OBS preview window showing while I'm in game. That helps. Anything your CPU doesn't have to render will help
@clever mango Frames dropped due to rendering lag, 74%
my cpu doesn't go above 15-20%
That's pre OBS then
you're not rendering the frames fast enough in OBS so it's skipping them when encoding to send
@clever mango when i drop the overlays, 0%, so what should i do?
Are you using an animated overlay? Do you have a lot of scrolling text? Are you using kappagen?
I don't use any of these while in game
So I should turn off the preview window? What if something pops up?
That's what ground control/activity feed is for
Im using the SE PUBG overlay, thats why i came here for support lol. @clever mango
so yes animated
so a 5820k with 32 gigs of ram and a 1080ti can't use the animated themes
thats worth noting
Have you checked what it is showing in the task manager? OBS doesn't give you the best overview of the real damage it does to a cpu
^^
give me a sec as I have a 5820k
@weary mist check my screenshot up a bit
and its the animated pubg?
You absolutely can use them as hundreds do
We're not saying your pc can't handle it. It's how obs is handling it
why would obs not be able to handle it?
There are many factors in play
Change to gpu encoding and try the same test
would changing obs process priority to high do anything i wonder
Not sure
with gpu encoding, 60% frames dropped, also OBS is set to high priority
No his obs fps
not a network issue, frames are dropped even when not streaming
Game FPS=80-100, OBS Game Capture FPS=About 5
I'm letting obs run its auto config again and i'll test as well
here is my data
not experiencing the issue currently
The only thiing i see happening when i go into a game no lag in obs yet but disk is capping at 100% when hiittiing the lobby
then back to 20% after the game loads in
That part is normal
That shouldn't make a difference with encoding
Did we get a screenshot of your OBS settings yet?
Preferably not one that captures the entire mpnitor, lol, that's a pain to look at on mobile
@weary mist i gave my settings, issue more exteme than his, rig more powerful as well. Which is why the issue makes no sense
yeah fronsidie has the real issue mine isn't haveiing a problem at all now. but there was a time and i have no idea what fixed it
@storm ledge can you DM me the image link then? Too much for mobile to scroll through. And I was talking about you in the first place
yeah i got u
@pale heron turn downscale filtering down to bilinear.
As for @storm ledge i got nothing. I'll let scalper see what he has
I will if i have issues again
Also, we haven't even touched on in-game graphics settings...
We've discovered that the frames are being dropped as they come into OBS
So lowering the graphical settings and reducing overlay animation is the best solution to speed up the rendering
dropping from ultra in game graphics to very low has no change @clever mango
tried 30, then 60, not 80 ever or 100. Nothing changed between 30 and 60
But that’s the problem if the game is running at 80 to 100 frames per second but you’re only capturing it 60 it’s going to drop because it’s only capturing every other frame. When I go out if I have to change my refresh on my monitor down to 60 to make sure the game runs at a locked 60
That may or may not be the problem but I didn’t have an issue until I upgraded to a 144 Hz monitor and now I actually have to pay attention to it
@pine hemlock downscaling has no effect, @wanton sluice lockign game at 60fps has no effect
@pale heron That won’t help if he has a monitor that has a refresh rate higher than 60 Hz.
Whats the resolution of your webcamera running at?
uhhh not sure its a logitech C920
I know I’m bombarding you with questions but are you capturing the game directly or are you just capturing the desktop. Don’t ask me why but I have a better performance as far as the stream is concerned Running with a borderless window and capturing the screen then I do capturing the game directly
I just have old fashioned 60hz monitor
yes which can put out video at 1080 which can also effect
Try capturing window. I have better luck with that on pubg
@wanton sluice also tried desktop capture and nothing changed as well
have you tried other games to see iifi they have the same iissue
Game cap tends to cause crashes for me
borderlands 2 had the same issue
Are you running the game borderless window?
i am
are you running x64 version of obs
yes
I’m out of ideas I just wanted to mention the refresh rate issue also sometimes I have issues with G sync enabled.
didnt have gsync enabled till just a moment ago, so also not the issue
And I have a 6700k with 32 Gb DDR4. Ideally I would like to get a second PC dedicated to running broadcasting but I got to do with what I got for now
Gotta admit tho. I’m jelly about the 1080ti lol. Gonna get one here eventually
What would be the best settings on OBS for streaming? I have a Ryzen 5 1400 overclocked to 3.8gHz 16GB ddr4 2400mhz ram and a GT 1030 gpu.
1030 
so i local recorded my game play granted I don't have the GPU (still rocking a 970) and recorded at 1080p60 then at 720p60 after getting 31st place with 2 kills. 720p is better but looking at one of your vods it's worse than my 1080p recording
@storm ledge what's your upload speed?
@mint sky good job
95 upload @swift parcel
@spring cosmos default obs settings would work. Downscale to 720p. Leave Cpu preset to veryfast
ty
Your graphics card is ultra budget @spring cosmos
@storm ledge I have a 980 TI so I know how good the 1080 is. The card I have is a generation behind but it outperformed the 1060 on a regular basis and comes neck and neck with the 1070 on most things
I had planned on getting a 1080 TI when they came out but down payment for a house took priority
probs the right move lol
It was probably for the best anyway I wasn’t really interested in the founders edition
They are saying though from a lot of the benchmarks the 1080 TI is the largest percentage jump in performance over the standard card that Nvidia has ever made
I’m waiting for the MSI model
That’s what I’m looking at getting anyway I don’t know what I’ll actually happen
@pine hemlock Bitrate?
Rocking a 1070 myself. And I will stick to asus on everything msi cards are good but asus makes me happy
I think fronside is lagging hard wiithout the ovverlay atm. Does anyone know about the xbox live settings that cause uber issues?
Game getting frame drops in game now, different issue
Here's a question, when I do the stream store, and I have a sound effect availbale, is there a way to have the alert box show a specific image for each redemption
I guess, same question generally even outsie of sound effect
Anyone here ever had a death in the family and struggled to get motivation to stream again? If so how'd you get past it?
I keep getting sent back to homepage when I click "connect with twitch"
Ok, chrome is best. Try out incognito
Just in case something is blocking the ability for us to connect to your twitch account
okay
tried, same! Always redirects me to homepage without connecting to my twitch acc
That is interesting. I'll send your twitch name over to the team and see what's up
I cant backspace when I have lauch control open, also it severely lags me when I get a notification
@heady spire do you have backspace set to one of the hotkeys?
nope
wait yes
doesnt change the fact that I cant backspace after clearing it
nvmd, I do still lag however
That in itself is an interesting issue. It only happens when you have the ground control app open?
no its all the time
Oh, so it has nothing to do with the app then. When the alert cones through, what does your cpu spike to?
not sure
Make sure to watch from the task manager
Hi. My chatstats shows no data, why could that be?
Have you changed your twitch name recently?
no I haven't
What is your twitch name
same, hektoliter
Kk
Is there a way to ban a specific person / paypal user from donating? I don't see a way to ban a user from abusing tip messages other than Tip Moderation
@stuck silo that is something we are working on creating :)
If you activate profanity filters, it can remove certain words. But the reason for tip moderation is to stop people from abusing tip messages. I wouldn't want to stop someone from donating to me, unless they where charging back.
people can find creative ways to avoid profanity filters and still send abusive messages
for small streamers without a mod around constantly, they would still have to read the abusive messages
It could be a good #💭︱feedback-and-ideas for a softer ban, so that they can donate, but not leave messages
a report function that leads to a blacklist for leaving messages would be an effective way to combat abusive messages
thanks for the answer
hey there I asked a question earlier on about my bits being not noticable in my cup. I deleted the widget and remade it and then did a ctrl+f5 but now my alerts won't show in my cup. Meaning if someone follows,hosts, or cheers nothing happens to the cup
had 2 hosts 3 new follwers and cheers tonight and nothing fell in the cup
Mind if I test it?
sure but still live
How do i change my username in Stream Elements?
I changed my name on twitch but stream elements didnt auto change
@lament blade Just logout and login
im having trouble fitting this overlay in obs
@weary mist you getting pumped for Twitch Con?
@lament blade yes sir. Super excited
Hell yea!
can anyone help?
Come pick me up and bring me. Ill be in Ann Arbor Michigan waiting on the piack up lol
@weary mist hel @fleet viper BRO
lol
@fleet viper couple questions. 1. Are you using a custom or pre-made overlay? 2. When you added it to obs, did you set the width and height to match the overlay dimensions?
Lol, I'm on mobile, so typing is a lot slower than when I'm home
on damn @weary mist you at work?
Airport
using premade and even when i change width and higth its only capturing one part of the overlay
@fleet viper are you changing it in the browser source settings? It should be changed to width 1920 and height 1080
Then ctrl+f to make it fit your canvas
i guess i was using the wrong demintions thanks
:+1:
What are you at the airport for
Heading home from my friends wedding
Whats it like to fly? I've never done it.
First few times where fun. Now it's just me sleeping the whole way
I think I'd have a panic attact and in turn have a heart attack if I were on a plane
There are drugs for thT
isnt there a death counter?
you can make one
You can make a chat command for ot
Add a custom command, make the response something like Deaths: ${count deaths}
what ever you want it to be?
right but how would i add to it?
so like the above command say its called !deaths
how would a mod ad to the count?
!deaths +1 ?
and can i make it trigger another command? like if i have a !rip command?
so if you use $(count) in a command, that will +1, if you want to check how many the count is at, it would be $(getcount)
they would have to be on different commands
like !deaths would see how many you've had and !adddeath would add one
like one of the only things i miss from deepbot. is chaing commands and obs remote. lol
it may be too late for me to catch on to this that and im live lol
so !deaths would for total deaths would be $(getcount death) and !adddeath would be mod command $(count death) @stuck hamlet
or i can just select user level?
set it to 1920x1080 in properties
what about how to edit the count?
aight got it set up. now to wait for mod to over count. lol
and it happen

any SE staff/support available to go into voice support?
I can't currently, but I may be able to help you. What's up?
if i change the name of the count in the command does it update it and keep the same total? or creates a new count?
Creates a new one
hahaha
Can anyone help me with setting a giph for an overlay? I've uploaded and selected the giph I want to use, but the default shark giph keeps appearing instead. :/
Check the variations tab. And change it there too
Legend! Thank you @stuck hamlet
No problem 😃
So I want to add a command that I could use for some counting. I specifically want to be able to add a command that I can I can increase, decrease, or reset the count. The most experience i have had with count commands is the generic " !command add !counter this counter has $(count) counts." Any help would be appreciated, Thank you in advance.
@thorny vault we have a count variable, "$(count Name)".
It's good to have a name there, because then you can edit it or even check on it without adding to it
so I could do !command add !Members $(count Members) and then would I go !Members -1/+1/12 ?
Nah, if you'd like to edit it, it would be
!editcount Members -1/+1/12
Using !members will +1
You would use "$(getcount Members)" in a command to see the count without adding to it
oh ok so you just use the editcount command to directly edit the number being counted. I was messing up by just using $(count) and not associating anything to the specific count name.
ok I think i got it and will come back if I have further questions thank you so much, that moment when everything comes together in your head XD great feeling
thank you
No problem 😃
Hello,
I have a Problem: The Bot "Streamelements" ist not in my Channel and I have Nevertheless Alerts from this Bot during my Streams. But why? There should not come Alerts from Streamelements, if the Bot is not in my Channel. What is wrong with this?
The bot is talking in your chat, but isnt in your chat?
No, There are Alerts during my Stream, but Streamelements is not in my Channel. I have Part the Bot of my Channel.
The Alerts comes from Streamelements
when you say ''Alerts'' do you mean visual alerts?
Donation, Follow, Host...this Alerts I mean
No not in Chat they are Visual
then the bot has nothing to do with this issue.
You must have a StreamElements overlay on your OBS somewhere.
You must remove it from there.
Hey does anyone know how i can change the offline picture when i end my stream on twitch? been trying to find out how to do it for some time now but no luck
omg, im such an idiot
we all are at one point
lul
Hey guys so I have a bunch of overlays is there a way to import an alert box widget you've already made into a different overlay without recreating everything?
not currently
Most peole right now create a seperate overlay just for the alert box
to solve that issue
@copper pollen but you can delete alert boxex from other overlays and use just that one
yeah as cuda said 😄
Ahhhhhh I see. Genius. Thanks guys
Is there a way to stretch a bar heightwise im not seeing cause i've trieed a few things but i cant seem to get the bar to change the way i want it to fill my bar
if you make the text bigger, it will make the bar bigger @fast topaz
We have plans on making height adjustable, better
yeah i did that but then it overlaped with the numbers and stuff :/
ah cause the name is so long 
Is it possible to set up a bit jar in streamelements? 😄
we have one, its called ''Hype Cup'' @hoary crystal
It funny someone just mentioned counter. I was just looking at that.
@stuck hamlet awesome, where do I find this?
@stuck hamlet thanks! 😄
So the counter. Any way to make the number show on screen? All I’ve seen suggest it’s a chat thing.
no way to show it on screen at this time.
Ok. So I’m not crazy
Will we get any notification when we receive the V2 of Streamelements? Or will the site just change?
Roll out should have started?
Is it just the dashboard or do I need to actually redo overlays or something
Alrighty, thanks @serene granite ❤
Can't wait to play around in the new Admin Panel 
Sigh. Yet another iOS 11 update lol.
I’m actually excited to play around with it because one of my mods is pretty good technically and she has a lot of time on her hands which I don’t and I truster so it be fun for her to set up some stuff while I am away and I can’t do it
you won't have to redo anything @wanton sluice , we've got a very clever migrations expert that did some nifty coding to take care of all that
So basically the only change I notice is the new features and me work on the dashboard basically
@wanton sluice if she has the JWT token she can do basically everything through API. It's what I've done for the streamers I mod for until Admin Panel comes around. 😄
But I’m assuming there’s some upgrades or what have you in the backend
It’s close enough to the update now where it’s not really an issue anymore @spring shard
True true.
Never had admin access to any of my mods on any of the other bots either. Since I work a lot the little time I am home I would have to waste half of my stream time updating stuff. So I figure if they can do it while I’m at work all they have to do is send me a simple text to get approval and away we go
idk who's sharing their JTW, but they really shouldnt be
I only use it for the Ground Control app (Donation approval), and updating aliases and keywords, since that's not possible through chat.
You dont need JTW for approval of donations, we have a page for that. Also, Im not saying you're using it for bad stuff, it just shouldnt be shared at all, cause you could use it for bad.
¯_(ツ)_/¯
thats the streamer fault if anything happens 
Yeah, it could be used for very bad stuff. And when I wanted to use the donation moderation, the page didn't work. So this was a spur of the moment solution.

hi, I can't seem to get redeeming sounds to work
Have you added the store redemption widget to your overlay(s)?
oh, I'm a dummy, i looked for it, but didn't see it and thought it doesn't work that way, thank you 😃
awesome support as always ❤
weird question, how would someone rig up a "make it rain" reward? like cost 10000 to give everyone in chat 200 points? thank you
there are a few shady ways to do it
It wouldn't be automatic but once someone buys the reward, use !addpoints all 200
thank you @clever mango thats a good one
I'm not the one asking, but could you tell me? 😮 I want to know stuff. :3
its not an official method so I you didnt hear it from me
secret is safe with me
and it needs you to have another bot in your channel
Ooh. And here I was wondering if SE could trigger himself 😦
you need to create a command with a 2nd bot that when it sees "!redeem XXX" it triggers the bonus all command
That's indeed a way of doing it. I understand why you'd call it shady. 😄
ahhhh, very clever, was wondering if we could just rework the reward message
its on our list to add all of these features as defualt actions
thank you for that.
❤
I think I'd use the response message from SE instead, since even if people trigger the command they might not have enough points to actually redeem it.
Aaah. Then I understand. :3
It would only work if the 2nd bot could only be triggered by the response the SE bot gives when redeemed
work safely
all u need to do is the ability to chain commands... 😦
If that were enabled, one person could get the bot global banned for everyone
guess thats true with it being a cloud bot
guess with deepbot ur bot is named whatever u want and has cool down feature
why u always gotta burst my dreams @clever mango
reality
lol true
Anyone able to tell me why my friend sounds fine through my headset but via stream sounds like he's on the news trying to hide his identity (deep robotic voice)?
Hard to say but he might be using another audio input in OBS
have him check his advanced audio properties in OBS and his recording devices in windows
yep specially if u are using discord. never fails it resets mic inputs
hello, somehow obs studio browsersource does not show the chat widget anymore. all other widgets work fine, it's just the chat. tried the overlay url with chrome and firefox and with both the chat works fine. however, with microsoft edge the chat is not showing up, just like in obs. any hint is much appreciated!
well, i removed it several times already
website works well with chrome other browsers things will act up
obs studio uses chromium
Make sure it's 1920x1080.
The chat doesn't work below a certain resolution
It's a known bug, also try relogging into the website
😃
I had no sub alerts show today in my streaming session. Followers are working fine. The subs aren't even showing up on the dashboard.
Anything I can do about that?
yeah that's zero, i've been affiliated for a few months new
and everything has been working before
Were they prime subs?
probably
Did the twitch sub notification show in chat?
Sometimes my ground control just stops playing songs on my YT playlist, and I have the song. anyone know why?
@swift sky There are few bugs to work out with songrequest. If you skip a song, just press play or use the play hotkey and it should begin playing
Notifications like this
not entirely sure i saw one, could very well be that it didn't show
If it didn't show, that means the person didn't share their subscription. If they don't share it, StreamElements isn't sent the notification through the API
well then, thank you
There is a new system in place that the new twitch API is using that won't require them to share. StreamElements will be using that new system before long so this won't be an issue.
Is there a way to create an counter in streamelements?
yes @tawny vapor , check https://blog.streamelements.com/weve-got-updates-random-alerts-and-count-commands-1bd6fb059621 for instructions
Ok thanks
Hey everyone! I'm trying to create a custom command that displays my message and also times out the user for a specified amount of time. I would like for it to be all included in one simple command (e.g. !promo) for my mods. Any help with the "coding" for that?
Also, whats the difference between your bot "saying" a command, versus "replying"?
Oh, okay. So just the addition of the users name to the response?
Yes, exactly
gotcha
In regards to the other thing you mentioned I don't believe you can make a command to time people out
I don't think twitch allows a message to be sent in a /timeout
you can have the bot say /timeout ${user} #ofseconds
with my previous bot i was able to display a message and then follow it with an immediate timeout with this code "Easy there $realtarget, you're overwhelming the chat! [1min timeout]
/timeout $realtarget 60"
Well that happens with the spam filters
The message and action had to be on separate lines though. Is there a way to do that?
I've currently got that option set to delete the link, but with a time out of just one second. I was hoping to create custom commands for my mods so that they could type something like "!link1" o r"!link2" for multiple offenses and have the timeout length be appropriate for the number of instances a chatter may have been warned
I understand what you're trying to do. It's not possible because the SE bot does not post multiple messages per command
No worries!
Single channel local bots can get away with those things but cloud bots cannot
One more question, is there a way to type a command and have the bot take the appropriate action, but not show the actual command that was typed?
so whisper the bot and have it time someone out?
wouldn't be possible because the bot wouldn't know which channel to take action in
no worries at all
If I make playng a SFX ove rmy stream on of the items in the store, and a user redeems it while I'm not live, does it simply store that redemption until I am live?
Redeeming any time will cause the alert to play. Stream perks events are saved and can be replayed. SFX are not
Should I have heard it if I was in my twitch chat but offline?
you'll hear it if there is an overlay open with store redemption widget
that's where the sound comes from
ahhhh...thats what i was missing
I had someone doante yesterday and the alert box didnt pop it up and it doesnt show in the data that i was tipped unless i go to the tipping page
any way to fix it?
Do you have Tip Moderation enabled?
Ok. Who is the resident x split guru
I can’t seem to resize one of these super themes down to 720 P
Anyone else bumping tino cef-bootstrap eating up way too much CPU from loading the BrowserSources?
cryon1cang3l is the xsplit guru and he's streaming right now so go check him out @wanton sluice
@wanton sluice properties > first tab there is a display area the second box to force the size ( https://www.xsplit.com/broadcaster/manual/sources < scroll to webpage settings)
The problem that I am having is I can’t get the whole thing to fit on the screen unless I set the resolution to broadcast at 10:80 P
If I set the broadcast to 720 P that’s the maximum they will let me change the source resolution
why isnt my SR working for twitch its grayed out on the commands
Is there a test feature for follow alerts, store redemptions, etc?
DM me your overlay links please
one moment
When someone gets a chance, I have a question about my sub count being wrong on the sub goal widget!
my overlay gives me a constant encoding overloadd but it goes away when i turn it off. help?
@final haven you can edit your goals here (activity feed-> widget data) https://streamelements.com/dashboard/session
Thank you @silk patrol
Hi =] was curious if I was able to set a different setting to subs and re-subs, as in different sounds. I found the sub settings in overlay and variation but I dont see anything for what I'm looking for.
@subtle quartz that's because as of right now we have no way to differentiate them. once twitch allows us access to webhooks, we can look into it
thank you! =]
@thorn loom PC specs? super theme overlay or custom?
its a custom overlay. literally just followers and donations pop up
but its supposed to be your server side? so i didnt think it effected my computer?
my pc is a potato no doubt
but I thought it wouldnt lag with your overlay. maybe i missheard the tutorial
Is there only one overlay?
Hello, i am having troubles uploading an image to my overlay, whenever i want to upload the image i press upload but then it just sits there forever and doesnt do anything, any suggestions? Thanks 😄
@undone plume Use google chrome
Hello some one can help me?
Ask away at any time. People will help
Oh okay , i want to create a command : !support and the response need to be like help my friend and leave a follow to him with his link twitch
Like. Shoutout
How incna do it?
If you make a new command in chat commands theres something called "command templates" in the new command box that pops up. you can select the !shoutout command to give you all the info you need and edit the response to what you need it to do.
np 😃
yeah only 1 overlay. sorry for slow response lol
@thorn loom And it's just an alertbox?
Is there a way I can do a random sound store redemption?
No
example?
follow gets a ding, all tips of all levels are a random sound
yes
okay .. hmmm
Hi, i have an issue with in chat notifications. All seem to work just fine except the host one. I cant make it work. Am i missing anything? thanks
hey @glacial aspen 😃 You need to have an overlay loaded up for us to detect hosts.
Overlay can be loaded on phone or laptop, it can have anything on it, or nothing.
just have to have one open
thank you! im gonna try that. Just to make sure.. I stream through twitch app not OBS thats why i need in chat host notification.Is that an issue?
Shouldnt be an issue 😃
Twitch just requires some weird stuff for hosts, so we do it through overlays 😃
No problem
@clever mango yes is is. and a little text
the font for the widgets on my overlay wont change even after i save it :/ is it glitchy?
Save it and reload the overlay @inland void
its wonky sometimes
but it should dispay properly once you reload
alright. also, theres 1 font that doesnt change at all. Press Start 2P does that one not work properly? :/ the others change when i choose them but not this one
oh that one is bugged unfortunately
aww, alright. i hope theyre working on it. it would go really well with the theme on my stream
thank you for the help though! 
Herro!
I has a question!
In the store, what's the best way to make a "new reward" redemption? To where people can redeem it and type in what they want the new reward to be?
I have never made this kind of redemption before today lmao
@timid yacht this is how people can redeem it and type what they want: https://www.cuda.live/s/gb72hwvi.gif
Just hit add requirement
and when they redeem it they get prompted while redeeming
Example: https://www.cuda.live/s/ab98wn74.gif
Need help: Someone donated last night, but my alerts didn't notify on stream, and its not showing up in my tip stats on my dashboard. However it IS showing up in my Paypal account so it DID go through...but for some reason shows nothing on my dash. He just donated again and it worked this time but not sure why last nights didn't.
@pine hemlock Omg I totally forgot about the requirement thing lmao, I had a derp moment, my bad man 
@lament blade had the same problem. go to your tip setting page and turn off moderation. having that enables requires you to approve/deny every tip you get. you dont need it enabled for the filters to work. you can accept his tip from the moderation page (under tip settings) and it will trigger the alert
how come overlays aren't being deleted when i click "delete" 
ManicPixie is probably right about the tip moderation. If its not that, a brief hiccup in our service might have caused it to be missed if its working now. I have no way to look.
@grizzled sail ctrl+f5

@grizzled sail I didn't have any moderation settings on 😦
so much refreshing
overlay still haunting me
that's what fixed it for me other than that i have no clue D:
i dont know if it's allowed but on the pink fold particles super theme, there's an instagram graphic on the start screen but not the in game screen, i was wondering if i could get the file for that so i could add it to the in game overlay?
@ripe herald can send you the image when she's awake probably.
that'd be rad
I have the command !quote add set to Everyone but it's not working?
@buoyant sigil add only works for mods and up
Are song requests only played while we're live?
Dumb question I know. Probably obvious answer XD
only while you ahve the page open. They will play while you are offline if the page is open somewhere
@weary mist the song wasn't playing while I had the tab on Ground Control open and was offline
yeah was a friend XD @stuck hamlet
Are you able to add variables to timers?
Check out these @toxic parcel https://streamelements.com/dashboard/bot/commands/variables
Yea I have that but I'm wondering if the variables work for timers.
can you make it so quote add works for everyone then? awhile back when I switched it to Everyone it worked, now it doesn't
Nvm Latte I see it says you can use vairables to make more dynamic responses in timers 🤦
Anyone know why my overlays are taking forever to render? getting alot of frame drops in OBS from just the Overlay alone
SE PUBG overlay, sunburst
Have you tried the obs forums? I'm not sure what else we can do.
@storm ledge The only thing I can speculate to help would be to raise the process priority setting. That should give your pc a higher priority on OBS overall. It might just not be processing it right.
Also, are you running it in admin mode? I know that helps.
@grizzled sail
A friend of mine is trying to use the overlay for StreamElements on OBS and the overlay fits the resolution hes on but, when he tries to drag it out to cover the entire scene, it does not fit in OBS. We even tried the actual dimensions in the properties and it comes out as way too big :/ not sure what to do here
ahh, that somehow fixed it even though we tried it lol just had to drag it a bit. thank you though! 
Generally, my advise is to keep everything as native resolution as you can.
I've seen people say it bogs down your cpu ... well not on my FX 6300 and if that junk old platform can handle it, any worthy pc should XD
Any was to make the text centered within a textbox
Do you mean on the overlay editor?
on the left panel, click text settings
darn you @ripe herald , I was just gonna do that XD
Thanks!
You probs have it saved already XD
no im setting up themes so was in overlay manager 😄
I'm not one of the regular tech support guys here, i'm just an SE fan/nerd XD
oh WOOW XD
dat timing
Halloween 👀 👻
I opened it JUST for this XD
yeh, if I change my layout for every season, i'd never stay on a layout XD
Also
when im switching between overlays (when im swapping scenes in obs)
it takes a while to load the graphics
any way i can make it more instantly?
Make sure you have this checked.
Where is that option
same window as the resolution
it's stinger transition 😄
i only have cut and fade
adobe after effects 😄
plugin?
it's mov video
so video transition?
can you make me one that's like tv static?
That's the like ONE last thing I need.
if it's mov upload it to OBS stinger dunno if gif is supported
it's OBS option
not ours 😄
you have to directly upload it from your pc in OBS
yeah transitions is done with after effects
okay, put it this way. How can I have a transition like you have, working like the static from giphy i posted?
try
BEST converter of EVERYTHING ...
if you want it though, don't download it XD
most of them are viruses or worse XD
Also, maybe we should take this to Dms considering this is not really SE related now XD
❤
click on stinger add and choose your transition
set up how long it should last
and try to switch scenes 😄
OH WOW XD
when were all these transitions added? XD
when I made my setup it was ONLY cut/fade available XD
I noticed that 4 of my scenes are instantly loading, while 1 ALWAYs loads really slow, any tips?
im confused about "shutdown source when not visible"
bc when i turn it off, everything is smooth
it just means that the source will not be running when it is not visible on stream. you dont need to run it on different scenes in the background
it also disables the sound from the source when it is not visible
gotcha

nice 😄
hey, do you if there's a way I can set specific transitions to specific scenes?
Do you have to be online for the streamelements bot to work?
trying some commands
and nothing works
also changed my username on twitch yesterday, can that have something to do with it?
@proud schooner Yes, the reason is because you need to relog into the SE website
But to answer your other question the bot works even when you're offline
somehow I ended up with 3 extra shortcuts i'm not using XD
YUUS! swapped some and now I've got 3 transition hotkeys, 4 slide hotkeys, mic, & game capture ... without takign up the main portion of keys! 😄
Is it possible to use the Streamelements bot on discord? 😄
not yet
Ok, but it will be in the future? 😃
of course, give us some time to do some cool stuff before
Awesome 😄
@hoary crystal upvote https://streamelements.helprace.com/i180-add-a-discord-bot so you'll get email updates about this.
^^
Hey - I created one base scene and then duplicated it to adjust for other needs but the thumbnail for all of them is still the original. How can I update things so the thumbnail shows what is really there now?
Thumbnails are based on the game you choose, and the preset themes have their own thumbnail that cannot be changed
Within the StreamElements system, they are based on the game we choose? If I create a new version of a theme, will it update the thumbnails?
The thumbnails don't update.
ok - that's a bummer - It would be a really nice feature to have or at least a "Rebuilt Thumbnail" option so they accurately reflect what's they overlay is.
interesting idea, although mostly overlays are mostly green with very small details
we could probably allow users to upload their own thumbnail
Are you able to do a Sub only giveaway on SE Online and Offline Subs?
@John Wick™#3541 nope, only sub luck multiplier
it's a highly requested feature that we're going to add pretty soon
Alright great lol, I can't find a way to do a twitch giveaway for Offline and Online Subs
There is a workaround for sub only giveaway but it involves a good amount of work
especially if there are a lot of subs
Anyone know a way to do a Sub Only Giveaway that's online and offline?
My method works but again it requires some work
Are there a lot of subs?
You'd have to manually give all subs a large amount of points ex. 25,000 (enough so that all subs are at the top of the leaderboard)
Then each sub would enter 1 ticket with cost 25,000
a website that allows you to create giveaways
Does the giveaway have to take place during one stream?
It was the plan to do it during one stream, yeah
Even with gleam they're going to have to enter themselves
Okay, so I haven't made a giveaway in a while for a streamer, but do you guys know if I just have her start at the beginning of stream and the subs have to enter theirselves, that they can still win if they're offline as well after they have entered? On Nightbot that is lol
She doesn't have SE setup yet, I'm still trying to talk her into it for her stream. 😃
Not sure. I know with SE giveaways once they're entered they're in and don't need to remain in the stream.
Okay thanks for all the help though! 😄 Hopefully I can talk her into using SE soon

Hey, I've got a question about song requests, if I add a youtube playlist in my queue, will the playlist be shuffled? or will it play the songs in the order of the playlist
@lilac falcon
you have the option to shuffle it or not on the player
oops, didnt notice it
:)
I was searching in the youtube frame xd
Is there a different variable available for ${1:} where the command arguments are optional?
@onyx oasis it depends. if the argument is a user, you can use ${user}. if ${user} isn't provided, the user sending the message will be used. if the argument is just plain text, then no, you have to provide some kind of text for the command to work
I think I’m gonna do it. Make the jump to OBS.
Xsplit is nice and all. But lately it’s been pissing me off.
OBS is love, OBS is life 😃
Got a few months of premium left. But I think I’m going to wipe the pc and do a reinstall soon.
@silk patrol Oki thanks for the info 😃
10 sources in 2017 
Sheffield
That north or south
Hurricane gonna get you?
Nah i'll be fine 😄
I have a friend in north north.
The eye headed straight for him
And another in Ireland. 😦
Hello

it passed 😄
fresh news from the Cork area 😄
wind is still strong but the worst is over
Leaderboards? We have Leaderboards already, you mean a Leaderboard extension?
@muted locust There is already a loyalty point leaderboard as well as a tip leaderboard
I mean, a Leaderboard to show on the twitch page

no freakin' way
I am loving it
now, if you make it look better than the Streamlabs one
I'll buy you a beer
and a pizza
xD
@muted locust it will be definitely better than the StreamLabs one 😉
preparing to eat pizza and drink beer
Leaderboards fir what. Tips? Or points
@wanton sluice he was talking about a twitch extension
Yeah I got that. But a leaderboard for what tho. Bits? Points? All of the above?
@wanton sluice probably points, as it's what SL does. But our extension will be miles away from that
Good. Lol. Considering I dint use SL points
Streamlabs' system is good, but limited
SE on the other hand, has way more freedom
one more thing to point out (for a nerd designer as myself)
is there a way to use custom JS/CSS?
I saw somewhere there’s an option to ignore bots and myself in the points list. Don’t remember where I saw it tho
@muted locust not yet
@wanton sluice loyalty settings https://streamelements.com/dashboard/loyalty
Ok thanks. Now I’m assuming I need to go set the points of the affected names to 0 as that just keeps them from gaining new points. It doesn’t undo what they already have
website down?
Works fine for me.
Yup it is down, says: "scuffed server"
Yeah
damn I didn't save my work 😦
Maybe you're getting upgraded
I tried reloading and clearing cache. Still works for me.
I was try too, but don't work for me, I'm from European Union sry :/
not working for me either lol
streamelements down?
Seems like that
sheet
rip overlay
They need to add auto-save option for us. 😦
we are looking into it
Maybe addtional server helps to you guys if one go down other can be up 😄
i can log in to my dashboard though..
@unreal geyser we have multiple servers. One of them is down, we are looking into it
@silk patrol Probably main server where is all data placed 😮
Hey guys, is there a problem with the SE server cause i cant save a theme for overlay that i just pulled together.
like half of the stuff wont work TwT
@silk patrol if one of your server is down, shouldn't other take his role?
The dev team is working on the servers at this time. They will be back shortly. We apologize for the inconvenience and thank you for your patience.
So what happens if the servers go down. The overlay just doesn’t show until it’s up? Or is there like a placeholder
@wanton sluice you will see a beautiful frog typing
Lol. I meant in OBS or whatever
yep, I was talking about OBS
Same thing?
in obs it does it. my overlay has kermit the frog lol
Ah ok. So then it’s good to know if it’s the server. Or OBS pooching
@wanton sluice overlays doesn`t show up, alerts arent wiorking) etc))
The dev team is working on the servers at this time. They will be back shortly. We apologize for the inconvenience and thank you for your patience.
@torn cave that’s when you improv. “Today’s stream brought to you by Kermit de frog. And the letter F”
Soon™ 
When they come back up will it just start up again? Or have to refresh the source
They will refresh
ok, mines working again?
and a few dolphins.
When can we expect the server back up :3
thank you streamelements, it looks like its working, much love
@regal idol refresh, should be back
purrrrrrrhaps this week 😉
Yas 😄
I love the overlays so far 😄 They look better than the crap that i try to make in Photoshop XD
😄
I did, 5 times, I even went and checked it and made sure the proper version was saved but it still like this. Thanks 😄
I wanna make me any overlay for haloween theme but i dont have any ideas
👻
@clever mango Will there be a Super Overlay for holidays? 😄
Soon™
Yus 😄 Tho bitt boss is yet to come ^^
Sonner then you think /themes 
oh boi
I removed it and readded it and it seems to be working now 👍

How do you get your streams to show up in the Sellout channel?
Use our bot, overlay, and tipping service and then send a message to hectic or shadowboxer and they will add you
Oh I am in LOVE with S.E.
glad to hear that, if you feel like something is missing, feel free to look/add it to our ideas board here https://strms.net/ideas
I messaged @atomic hollow like @pine hemlock suggested!!! Thanks!!! @silk patrol I don't think you can add anything else to the program/bot.. It's already a GOD sent to streamers of all sizes!!
There is always room for improvement, but we really appreciate the love ❤
I will leave the improvements to the pros.. I am just a baby streamer.. 😋
Anyone having an issue where their subscriber alert stopped playing the sound? Only thing that seems like it would fix it is deleting my alert widget and recreating the entire thing....
Neeeeevermind.
I figured it out.
so total newb question - I swear I am trying to look this up myself and learn, but I should only have to ask once :p New streamer setting up my channel - How would I hear sounds and such when people donate or sub to me? I see streamers react quickly to it and wondering how its done
@spark gulch Create an overlay on our site and add the AlertBox widget.
You can add custom sounds/images to different events
right, got that far. Do I need to keep the site open or something to hear the sounds though? Using OBS if that makes a difference
You click on Launch overlay, and the link in the URL bar you add to OBS as a Browser Source
No need to keep the site open
It will show the alerts on your stream and play the sound
ah ok. So it will play the sounds through OBS on my computer? Is there anything I need to do via the "mixer" panel?
It will play through obs. no need to do anything fancy
awesome thank you. Very impressed with the streamelements page so far. Kicking off my channel for real in a few weeks so trying to answer lingering questions
no problem. We have a few video tutorials related to the alertbox/setting up overlays on our youtube which is located here
Official youtube channel for StreamElements tutorials https://StreamElements.com
anything else you're welcome to ask whenever
🍻
The bots still struck in my channel a week later after I made it part the channel :/
i need help ... the bot dont leave my channel ...
@polar eagle @queen gull that might be an issue on twitch end. The bot isn't answering commands, so it's probably just a visual glitch
hmm i can see him in various bots... so its not a glitch
I think what @silk patrol is trying to say is that twitches API might be rerturning that the bot is connected even when it's not.
⤴ @queen gull
The twitch chat servers responsible for viewer lists have been slow/unresponsive since twitch beta went live
i heard talk of a halloween overlay?
Yes, coming soon
ohhh okay i thought it was out and i was just missing it 👻
I can't even pull viewer list right now
anyone else having trouble with the twitch site?
⬆ Terra just said that above your post 😉
Twitch PatchDay Tuesdays have started... and don't say it aint Tuesday... it's always 4:20 somewhere
i know, just asking if anyone else was having problems LUL
Twitch PatchDay Tuesday is a thing?
For years, I heard it's so popular that they are thinking of making it a daily fest
holy shiz
Hey guys, I primarily stream on twitch but I'm gonna shake things up and was gonna stream on YouTube sometimes. Is there anything I need to do to change on screen notifications? For YouTube only donations and the new sponsors option are relevant, do I need to create a separate stream elements overlay just for YouTube?
StreamElements isn't integrated with youtube yet but it will be soon 
Okay good to know! Thanks Terra. Is there any eta?
nah bruh, they keeping us on edge
Soon™ is the best I can give you
No, we dropped the Soon ™
😉
It's ASAP ™ now 
Oh la la, a wild latte has appeared
@craggy shoal we got ya 😉
Currently bitting my nails waiting for super moderation .. they keep you guessing 😉
❤️❤️❤️
how does one edit a command or just delete it to rewrite the command I can only seem to enable or disable custom ones
!delcom i think
!cmd edit (name) ...........
!command add/remove/edit/options/show Add, edit and delete chat commands.

remove worked thanks 
Hi , I need help about overlay any one could help me ?
Ask your question, and answers will appear
I would like To use an overlay that i found and i edited by my self but now how i could use it?
Hi there, is it possible to implement stream elements on mobile?
i.e. notifications?
alerts*
And what about a theme is it the same thing?
SE superthemes are premade stream packages (5 overlays) that you can then customize in the editor
SE themes are single premade overlays
Okay thank you
hey i'm needing some help with the premade stream packages, i can't get my chat or cam to fit into the boxes that says chat and cam, any help with this?
@agile sundial https://www.youtube.com/watch?v=Dp9GPPbJKKw
Join our discord for help: https://discord.gg/NdjRD6e
use BitStream or Ace Live Streaming
@slender idol can you show a snapshot?
the red box is my chat box
as you can see its not fitting in there at all
same with my face cam as well for when i have the stream talk overlay active
StreamElements has a chat widget that you add through the editor. Place it in that box and you're all set!
a chat widget?
Yes, it displays your channel's chat
is it in the premade overlays by default or no?
There are allll kinds of widgets to be discovered in the overlay editor. Look on the top bar for Widgets
It normally is in there by default, yes
ok cause the only thing i changed was the background picture
if not, you can still add it by going into widgets and scrolling to the very bottom of the list
what about the face cam box though
the face cam box is almost always included with premade themes
i know but my face cam outline won't fit in it
that's what i'm asking, how do i fit it in the premade box?
There are also typically a 16:9 and 4:3 option but you need to open the editor to choose and adjust things
my canvas in OBS is 1920x1080 byt my output scale is 1280x720 do i need to choose the size that fits my output scale or my base canvas in OBS?
The overlay is 1920x1080






