#helpdesk-twitch
1 messages · Page 128 of 1
That's right, if you still don't see anything then you may need to refresh your overlay's cache on OBS, you can do this by right clicking on the overlay browser source in OBS, clicking on Properties then ticking 'shutdown source when not visible', then you simply click on the eye to hide it then again to show it, this will refresh the overlay 😃
can i use the dashboard to test events?
yes 😃
Better to use the emulator on the overlay manager
can you elaborate?
Bottom left, there's a pink circle with a bell icon in it
When you're on an overlay, editing it, at the bottom left there's a pink circle to emulate events.
You can test both preset or custom events to test all of your variations too
Yes i can see that now, thank you
😃
got a lot to learn about streaming hehe
I've been streaming for just over 3 years so feel free to DM me with any questions you have
PM maybe? xD
Same thing 😄
xD
PM - Private Message, DM - Direct Message 😄
You mean for the bot modules? On the dashboard there's a button on the left that says 'Modules', just click on that 😃
yeah... saw it... im damn blind to miss it lol says "BOT" like....... ..,
can anyone sugguest on OBS settings for a stream?
iv seen so many diffrent stuff on youtube and different settings that im clue less to what i should use.
It's because it generally depends on a few factors like what you can manage with your PC and internet
I'm just going to get a drink, i'll brb
I'm using their auto settings, works for me 😃
5MB upload i7 4790k GTX 980 TI
Is it worth attempting to reset session for SE to detect subs? I disconnected and reconnected it with Twitch and it didn't seem to help.
I know that it is getting all of the other data accurately, because I unfollowed/refollowed from my personal Twitch acct and it showed my follow immediately.
and i'm back 
wb (=
@tight harness No, just on my dashboard!
I'm a bit confused what you're expecting to show there, past subs prior to your reconnect won't show on your dashboard, that's what TerraBuck was saying earlier
Ahhhhh, makes sense. Hopefully it will start picking them up before my stream later!
It'll pick up new subs from the moment of the reconnect, it won't pick up past subs prior to the reconnect
I hope that makes sense
@tight harness Makes sense! I hope the reconnect did the trick. Thanks again.
No problem 😃
does stream elements just thank people for following in chat or do i have set that up?
ah
So. I added the kappa explosion to my overlay. Seems to work so far. Have so see how it does in an actual live deal.
Is anyone here familiar with el gato chat link cable?
Is there a way to reset a death counter command (${count deaths}) to zero without deleting the command?
Oh. While I’m thinking about it. Goals. They reset on their own? Or do I manually need to reset the session somehow.
They don't reset on their own, nope
Nvm I figured it out
i got an overlay and it has a current song but what is that current song from because i do have music playing but nothing shows up
if you're playing music from the backup playlist through SE it won't show song names due to the amount of API calls to youtube we're limited to
if people request songs thats when the current song will show a name
but if you're just playing music from spotify etc won't capture
ok thank you
@tight harness then how do I reset it? I seem to be missing the button.
https://streamelements.com/dashboard/session see the tabs
⤴ then click on Goals, change it to 0 and hit Save Changes
Oh OK. I thought it was something I needed to do with the overlay but I wasn’t seeing it
I will have to actually look at the website once I get home. Mobile browser doesn’t show it correctly
At least now I know where to look
So how does one use the overlay? I am a bit lost atm.
Last thing. Since I no longer have to worry about custom bot names and that headache. I never change my name when Twitchell out it back in the day and I have been thinking about it. How hard would it be to re-sync the pot once I change my twitch name
Bah. When twitch allowed it. Sorry :/
And it’ll keep all of the event history?
I don't believe so 
Then never mind. Besides that all of my consul profiles as well as bad on that and steam are all the same so no reason to rock the boat
How can I set up a store and where do I go to do that?
is it possible to make a theme go from 1080p to 720p?
the Presets? no. but you can resize it in obs
Just add the browser source as 1920x1080 and use CTRL+F to fit it to your canvas
To have a preset library of songs, I understand SE does not yet support this, only song requests. Is there a work around? Using NB for it now, but would prefer to scrap NB all together
there is the ability to take a youtube playlist and use it as a backup
how?
if you have a youtube playlist link go to the dashboard > songrequest > settings and theres a spot where it says backup playlist
Ok, see that, thank you. What if you dont want to link a public playlist / no YouTube account?
Ok, may just resort to NB for preset songs until feature built into SE, my eclectic EDM and 80s synth rock taste not on any one list
Thanks @swift parcel
@hushed ferry also search on out ideas board here to see if it hasn't been shared yet : https://strms.net/ideas
What you're looking for would require the playlist to be created and stored on the site. SE songrequest works differently.
I like the idea and would upvote it on the ideas board
Must admit I am not a big fan of the ideas board, it does not accept SE login that is pre-authenticated from Twitch
The ideas board is managed by helprace
If it were a streamelements site, that would be possible
or just use OAuth from the Twitch API
What's wrong with twitter, facebook, or google account?
That's their decision and not something we can control
FB haha
Well, it is what it is. The site is there if you'd like to request ideas and/or upvote ones that you agree with.
If I make a timer with "!social !giveaway" those commands aren't triggered when the timer goes off and the bot posts it. Why not? They are enabled and work when I test them manually.
Has anyone else had issues with getting their chat widget to show up in OBS? All of my other widgets and overlays work fine. Can't seem to get this one to work
okay, thanks
@gentle pivot What version of OBS are you using?
@clever mango Studio 20.0.1
What are your browser source dimensions?
475-585
bingo
Use 1920x1080
The overlays are imported at their size on the site
then they can be adjusted/repositioned
@delicate ibex @swift parcel should not the timers be able to pull from the commands though, that way if you update commnad, timer is updated simultaneuosly rather than duplicated?
ahh ok gotcha. so make sure it's always 1920 x 1080 on the site?
Timers are their own thing they don't pull from the commands list
@gentle pivot The green space in the overlay editor is your entire OBS canvas
OK
so you need to match the browser source size to the size of that overlay on the site (which is customizable except for theme overlays)
I set my overlay in the editor to 720 P but I’m wondering if maybe I shouldn’t send it to 1080 P for editing sake and then just have the software stream at 720
@clever mango makes perffect sense. Thanks for the help!
Matter fact let me go get that shot
@wanton sluice I would make the overlays on the site the same size as the OBS canvas unless they are supertheme or theme overlays which do not resize on the site (needs to be done in OBS)
All super theme/theme overlays are 1920x1080
At the time I just did 720 P because that’s what I actually help with the broadcast at but selling the overlay itself to 1080 P gives me more screen space to work with I guess you could say
Never mind I see what you’re saying now.
so my subs are not showing up in my activity feed
i logged out and back on because i had this problem last night and the support agent said to do it and there is no way to know if it is working because the old ones wont show
well i just got a new sub and again IT IS NOT WORKING
can someone please help?
i did
When you log back in does it ask for your twitch authorization?
sec
ok
can you go to this page
and ctrl+f and search for streamelements
when does it say it was added?
StreamElements Added 2 minutes ago
disconnect it?
no
kk
does that sub show up on your dashboard?
on streamelements

my feelings exactly
We'll have someone look into it
feelsbadman
k
thank you
im about to go live in 9 mins
lol
can they msg me on twitch or even here ?
We'll message you here. we're looking into it
so question for yall
THAT ONE SHOWED UP
so i put in a follower goal and it says 34/50 when i have 48 followers
@toxic yarrow ok fixed
@twin quarry https://streamelements.com/dashboard/session goals tab, change the follower goal progress
and hit save
sweet thanks a bunch!
np
Speaking of the session page, is there a way to get there straight from the dashboard or do I actually have to go to that website specifically? I don’t see a session tab any work on the left so I was just curious
Probably doesn’t make a big difference because the dashboard is getting updated less than two days so everything‘s gonna change anyway but.
but also there is a direct link to it https://streamelements.com/dashboard/session
you could bookmark it
wait ... uh nvm
cuda already linked it
no, it's not directly on the dashboard page
I already have. It just seems like it’s one of those “hidden“ areas that don’t have a link on the main dashboard area
OK that’s fine. 😉 Inquiring minds and all that
hey cuda
no.
i appreciate you
Aha. I KNEW I’d seen it somewhere before. Just couldn’t remember exactly what I had to get to it
Its a little hidden
I think you can get to it from the overlay editor somewhere too
On the activity feet over on the right there’s a little tiny box below the checkboxes for all of the events that you track
One has an edit for widget that out but there is a reset session right next to it
Yeah the "data' tab in the overlay editor https://www.cuda.live/s/bAc7wd24.png
4Head
Thing is I’m on the activity page all the damn time and I can’t believe I did not see it
As well as a link to the infamous “ground control” that I didn’t know existed until somebody linked in here
Reading...
Is hard. 
Yeah exactly

Is there a way to make it so that a !command makes a noise happen?
only through the store, and it would be !redeem name
you can change redeem to whatever you'd like
Gotcha, thank you
does Eastern Time zone not have dark mode yet? lol
You have to enter the cheat code on the site
⬆ ⬇ ⬆ ⬅ ➡ ↖ ↘
I'm probably missing a super obvious button. But in the super theme I'm using there's a border square for 4:3 cam and one for 16:9. How do I swap which one is displayed/used?
Hi everyone
Open the layers panel in the button left and hide one of them @hallow depot
Need some help
👀 @clever mango
Well now I feel stupid, thanks @clever mango
It's ok 😃 Welcome
I am trying one of the new themes and I cant get it to size correctly
Leave it at 1920x1080 on the site
Resize it in OBS
The browser source will be added to OBS at 1920x1080 and then you can use CTRL+F to fit it to your canvas
ok, then what is not sized correctly and where?
it automatically defaults to 800 x 600
I changed it to 1920 x 1080 and now it works
Thanks!
Ay! for the host alerts for bot modules is there a command I can put in that will shout them out after the default chat message?
@sharp spoke Chat commands, +new command, Command template "!shoutout"
add it, !shoutout username
I can add it this?
No, it would need to be a seperate command
Guys how do I fit my overlay to screen I forgot what buttons?
is there a way to make the dashboard display my stats for cheers that day as opposed to the whole month? I'm much more interested in the daily amount
All support got their weekly smoke & peebreak (maybe we should let them pee more often.. hmm) I know neither so let's wait a minute. If you hear a loud aaaaaaaaaaaaaaaaaah it means they are done.
Aaaaaaaaaaaaaaaaaahhhhhhh
^^ done!
@XTREME#6705 ctrl+f
Ah OBS question!
sorry, got it now
@long garden that isn't an option yet, but there is a huge update coming, so I will let you know once that is released
hey hi quick question
It's not going to be a quicky if you don't share the question 
True. Anyways, StreamElements keeps showing on my viewerlist even though i've disconnected and unlinked the bot. How do I remove it? I've already tried banning and blocking it.
Hmm. Let's try this. Log out of streamelements, clear browser cache, log back in, join the bot, then part the bot. Let me know if that works
Banning and blocking a bot will only stop it from typing, not remove it from the channel
Or it's homesick, or it liked your content. People say the bot has it's own will. Or perhaps it's close to Halloween.
Let us know if it's solved.
Can you unban it for me? I'll try a different way
I unbanned it
Ugh, I can't see viewer lists from mobile. Can you do a ctrl+shift+r on your twitch page, and tell me if it is still showing up? I know twitch can sometimes be special with showing bots that have been parted.
I parted nightbot 4 months ago, and it still shows up in my viewer list -.-
Nightbot was no issue, but this is actually making me tilted lol.
^^ same, counted 8 bots in one channel today. We will look into it but seeing we are having a big update very soon, let's look at it after. Untill then you have another viewer. Sorry for the inconvenience
Haha it's not a big issue, but I can deal with it for now. Thanks for trying at least.
Even unbanned, the bot doesn't seem to be responding to commands that are active from what I could see. Let me know if it does. DM me directly
Is it possible to ban someone from donating to you?
Streamlabs has it as an option and I would LOVE if elements did as well
Currently not @agile basin , but it is planned 😃
@weary mist you can see viewer lists from mobile, click the viewcount
sorry - reading up what i missed hah
(at least from the offical app)
Lol, no view count of the person isn't live
oh. true. Doy..
hey
so i just changed my twitch username
but it's not updating on my streamelements page
any idea?
like for some reason my recent follower isn't updating as well
on my overlay
my subs still arent updating @atomic hollow
How can I get added to the “Sellout” channel?
use bot and have it modded, use our overlay and our tipping 😃
then message shadow or hectic
@stuck hamlet i did, but it's not working still
as in my recent follower isn't updating
had to manually change it
it wont update, it'll update once someone else follows. that alert you got while SE thought you were named something else is skipped
What is their usernames?
@atomic hollow and @serene granite
Shadow and hectic.
Thanks. Sorry there’s like 10 shadow people in here didn’t know which one lol
No worries 😃
Has anyone had issues with the oh so nifty countdown to stream time! overlay cutting the stream off? I totally love it , but each time I’ve used it, even if I turn it off before it gets to 0:00 it still shuts down my stream (obs studio on twitch for reference)
what do you mean shuts down your stream?
My SE alerts were almost immediately after I ended stream but now they take some time. Any reason why?
Ya
We give people the chance to reconnect if it wasnt intended to go down.
around 10-15 minutes.
Ya. So if u do disconnect and then stream longer does it count both?
it should be on one report if you reconnect quickly enough
Is that adjustable? I'd like it more instant.
It is not.
Well poo. I get the reasoning. But ya I liked it directly. Could tweet after stream with some of the invoice when it was relevant.
Oh wells
will stream elements tell me when someone resubs?
When people charge back can I ban them from donating?
I don't really want it to happen again
Hey, I have some slight problem with the bot. I've changed my name on twitch and now the bot no longer answers commands
I've tried loggin out and back in but nothing changed
have you tried disconnecting and reconnecting the bot @heavy orbit
Ahem. My hype cup is dropping in my tip icon for the host event.
I require assistance in this greatly important matter Kappa
@warm pilot Yeah.
Wow, I did it again and now it worked ...
There's a way to translate default commands or modules output (I've already translated the 8ball answers) but things like 'the 8-ball says' I find no where to be translated
@stuck hamlet both widgets and the data, doesnt show up in my activity
@grizzled sail What kind of widgets and data?
You mean in here? https://streamelements.com/dashboard/session
Why does the backup playlist not loop once it reaches the end?
actually its not at the end, its stuck on a song and won't go past it even if i hit the skip button
this is in ground control
@LordFluffyButt#4737 make sure the player is visible, or it won't play the next song
i'm looking at it the entire time
it played the backup playlist fine yesterday when i was on the activity feed on ground control
now its just stuck
¯_(ツ)_/¯

I don't use the song request because I need to be focused when I play games 😃
I use the song request feature, the only time I have the problem of backup songs not playing is when the video isn't visible 🤔
i just put the same link in tthe backup playlist in the main settings, saved the settings and restarted ground control
but its still stuck on the begining song
i can't skip anything
hold up
i got it
youtube went weird on me thats what was causing the problem
👍
YEP GOT IT WOOOO
Backup playlist doesn't loop at this time. It's known and should be fixed an in upcoming release.
hello.. the list of my Top Donators from "Top Tippers" and from my donation page is different
Did you import tips from elsewhere?
@tight harness the latest sub widget. do I need to reset my session? the sub happened when i was offline, when im online is works just fine
yes from labs.
Why if i have more than one timer with similar times does only one post a message when the timer triggers?
@grizzled sail It should update even if you're offline, mine does 🤔
@humble coral Timers have a 1 minute interval to prevent them from spamming your chat
The other one never goes off?
@humble coral same line requirement?
@tight harness i think I made a mistake too. I think I imported twice from streamlabs? is that possible? And is there a way for me to download an excel file of my tips then update it?
Yes, if you imported twice then it'll double the amount
I even tried reducing one by a single line and minute to 4/14
@humble coral Timers have a 1 minute interval to prevent them from spamming your chat
And no, there's no way to download an excel file of your tips to update it
Not the same one but any timer blocks all other timer posts for a minute?
@tight harness had this problem the other night too, shadow manually had to put the sub in my activity feed but the follows worked fine
Yeah, they have the ability to do certain things that we can't, if it's something we've had to ask them to do before then it's best off asking them 😃
is there an eta for song request via name search ?
Youtube has to increase the amount of API requests that SE can make first
Then it can be considered along with showing backup playlist songs in the current song widget
I’m assuming YouTube charges $ for x amount of api calls?
Not to my knowledge, we just have a cap
I don't think this is the case
Ah ok. Was just curious what the cap was for then. Or what would prevent it from increasing .
I believe that StreamElements' upcoming integration with youtube will help their case for an increase but we shall see
Well, without a cap you could technically flood YT to the point that their infrastructure shits itself.
This is interesting really. Youbget something and it just works. Without realizing all the stuff that has to happen on the back end.
how come it still shows the last song playing in the now playing widget when my backup playlist is playing now?
I like all this technical stuff. Lol
Not sure, Fluffy.
Very much so.. things that seem simple to most can be very difficult to design/manage on the backend
when the backup is being played it doesn't pull due to once again the API restriction
gotta make sure the limit isn't hit @upper steeple
@swift parcel limit?
usually when it goes to the backup playlist it says no song in the widget
Especially now. With all the new users
@upper steeple So basically. Youtube limits the amount of times you can ask it "Hey play X song" and other info. The back-up playlist doesn't send these requests because else the limit is hit too easily.
youtube API limit if we poke them too much it becomes an angry bear
And if the limit is hit, YT basically gives you the finger and denies the requests.
i'm not asking about requestts
@upper steeple in my experience when switching from requests to playlist the last requested song remains in the widget
Out of curiosity. What is the limit? I’m sure it’s got to be pretty high as it is.
@upper steeple In order for SE to see what song you play, they must call the API to see
So they HAVE to make calls/requests to enable that.
@clever mango Yes. And that is because of SE not making API calls to request currently played videos that weren't requests due to that breaching the limit.
i'm surprised they're anywhere near the limit
Not sure I can discuss numbers but it's high. Just not high enough to meet our current demand.
The YouTube Data API uses a quota to ensure that developers use the service as intended and do not create applications that unfairly reduce service quality or limit access for others. All API requests, including invalid requests, incur at least a one-point quota cost. You can find the quota available to your application in the Developers Console.
Official wording of Google 😛
For those wondering.
yah, you get 50M units a day, it's like 50-100 for most callss
Projects that enable the YouTube Data API have a default quota allocation of 1 million units per day, an amount sufficient for the overwhelming majority of our API users.
If I were to make a new application today, I automatically get 1 million units
From what I've been told, it requires about 14x the requests to search as opposed to using a link
a search is 100 units
right
damn
URL is 7
O_O
A simple read operation that only retrieves the ID of each returned resource has a cost of approximately 1 unit.
A write operation has a cost of approximately 50 units.
A video upload has a cost of approximately 1600 units.
i have 50M units on my account
monthly?
daily
That's a dream
why i was surprised they're hitting it
but who knows what's going on with the system, i'm sure they've got it handled
I’m not complaining in the slightest.
yah, there are always ways to make things better, i always kept my dream list next to me of stuff to do
So. If I’m to understand this right. To request a song by name costs 100 units. But only 7 if done by url?
Well. Screw it then lol. Searches by name is nice. But at that cost we can deal with url.
At least it’s there
@clever mango my backup playlistt has once again stopped playing
When switching from playlist to request? @upper steeple
@clever mango yeah when there are no more requests
it won't go past the firstt backup playlist song
Is the video player open?
yes
hmm
If you're using ground control and a hotkey for play/stop does that start the next song? Or repeat the first song?
its just the firstt song of tthe playlist, i can't hit skip cause nothinghappens
i did this earlier and i had to reput the link to the playlist back in on the settings and reopen everything
and i'm using ground control
I'm sorry about that 😕 There are a few bugs that have been noted and we hope can be worked out as soon as possible. Thanks for the feedback and your patience with this.
Is there any particular reason why TTS reads out bits? Like if someone donates the special bits, kappa1 kappa1 kappa1 kappa1, it just reads it out, people like to fill up the cup with pennies and so I get like a nice little song where TTS reads out every single bit, anyway I can prevent this?
It's been suggested on the ideas board for things like emote/cheer prefixes to be ignored by TTS I believe
That's where it'll be if it's been suggested already
You probably can't help me with this one, but I'm going to ask anyways 😛 Whenever someone follows my channel, I hear both my old alert from streamlabs and my new alerts from streamelements. I disconnected streamlabs from my twitch account, i deleted the overlay that i imported to streamelements and i also deleted the scenes in obs which had streamlabs browsersource in them. However, i still hear the notification from streamlabs (I recognize the sound)... I hope any of you guys have had the same issue at one point, and can help me fix it 😃 Thanks in advance! 😄
@hoary crystal Are you sure that there isn't another browsersource running in another scene in OBS? Also make sure you don't have 2 alertboxes on your StreamElements overlays. It sometimes happens when people import their alertbox from StreamLabs, forget about it and then add another one to start from scratch.
When did importing from streamlabs become a thing? Last I saw SL wasn’t allowing it.
I still have some scenes with streamlabs, but i disabled those layers, and also, I dont even use those scenes. However on streamelements, I have two overlays. One for alerts and one for labels.
Maybe I should just delete my old scenes containing streamlabs from obs, even though I dont use them
@hoary crystal yeah, you should delete them, making them invisble keeps them active unless you have ticked the 'shutdown when not visible' checkbox
@wanton sluice it isn't a thing anymore, but it was a few weeks back
Oh, where do I find this checkbox? I'll try this first
right click on your browsersource -> properties
Damn. I just missed it lol. @silk patrol I set up like 4 days ago.
@silk patrol found it! Thank you so much! 😄

@wanton sluice are you looking to import your alert box or tips, or both
Its a moot point by now @weary mist Ivevset those up manually.
If I could the only thing I would actually import is time watched from brane. Fir points stuff.
But again. Moot now. Community has talked it over. We came to an agreement
I managed to get the kappa explosions going.
I had missed a spot in xsplit to allow 60fps. And everything works fine until I enable physics/gravity on the cup.
Long as I leave it off I’m good
@wanton sluice if are able to export points from branebot into a csv file, you can import them into SE. But as you said, it's kind of irrelevant now 😃
never to late https://filter.dj/CSVtoStreamElements.html
I was thinking I’d have to go one by one lol
your csv file needs to be formatted like this : username,points
Wow. Guess I should have asked sooner.
Let me show you what I have. See if it’ll work.
Stringman sent it to me so I’m assuming it’s correct
It won't bring in hours watched, but points will come
hey can you copy your hypercup and paste it to a new overlay somehow?
Pron
Anyone got any advice on the song request? I’ve added a YouTube playlist and I’ve set it up but it isn’t playing in my stream and it’s saying what it’s playing with my overlay
@indigo bone You can't yet, although this is on the ideas board already and pretty highly voted iirc
@chrome spire do you have streamelements open on the song req part ?
tab i guess is the word
thanks @tight harness
@chrome spire Do you have the song request page or Ground Control app open? That's how you hear the music
Yeah and I can hear it but not on the stream
If you can hear it then your stream should unless you've done something with your audio
Does the irl tv mobile app allow the streamelements overlay
Yes
But I have to sub right?
Yeah
Ok where do I find this ground control app
Because it says 5 dollars a month
Thank you
For IRLTV Pro? Possibly, I don't use it so i'm not sure, sorry
It’s fine but I don’t want to sub if it doesn’t work
I know you can do it with IRLTV, I'm just not sure if you need to sub to it for you to be able to do it
If you can't do it without subbing, then yes
Ahh, here we go "MrAlucardDante: if you are on ios, you can use irltv (you need to buy the pro version)"
Hi, when i'm using the overlay on OBS Classic, the subscribe alert doesnt work. Anyone knows why?
The others alerts are fine
OBS Classic, that's why, it's not been updated in a year
Get OBS studio
⤴
Ok so in ground control do I need the audio on or can I mute it ?
If I mute it will it mute it on stream?
You need the audio on, just as you would on a browser, otherwise they can't hear it
You can try routing your audio with an audio router
Right ok thank you
Is there a Widget for permanently showing the current giveaway somehow? It only pops up when you activate one right? 🤔
Hi @stuck hamlet well I press “start stream” on obs as usual but once the countdown overlay is over I I change to my gaming one, the stream stops and I have to restart it.
When I copy/paste my overlay URL to my OBS, the overlay looks zoomed in and doesn't fit to my stream, how can I fix that?
@quasi portal Have you tested it? I believe a change was made not too long ago to do with this
@earnest pewter Did you set the size correctly?
Wait a moment Cat.
Okiedokie x;
@tight harness I think the last time I tested was a month ago-ish maybe a bit more, will give it another go, thanks!
@earnest pewter
@earnest pewter You can try Ctrl + F, should fit it correctly then
I fixed it, grazie. c; ❤
❤
Awesome 😃
I have just been messing around with using points. One thing I kinda want to know in terms of leaderboards, is there a way to exclude a user from appearing on the leaderboards without having to exclude them from gaining points?
Nope
You might be able to still give them points manually after excluding them, but putting them on the list will stop any automatic points from being given because that's the purpose of the list, for yourself and bots etc
ya. I just figure if I could give myself a set of test points to double check and make sure I have everything right, I just don't want them on the leaderboard. I think I noticed the other day when I did a give everyone points I still gained points which is a bit of an annoyance.
I go through and remove points from myself regularly, I keep enough to do any redemptions if I need to test them
Anyone knows how to make a command that shows my local time? 😄
not bad. Thanks!
@hoary crystal use the time zone variable, and the time zone information pinned in this channel
Thank you so much, do you think you can give me an example of an actual command? 😄
Sure, i'll send you mine, 1 sec 😃
The time for Legendary_Studios is ${time.Europe/London}
wait, it has those definitions for timezones?
Yep
I think both work
@tight harness thank you so much!! 😄
But I prefer this way 😄
And I know it works because I use it
I pulled that directly from my commands list
well I would to considering that being in AZ, DST is not exactly observed for the most part
All those confusing timezone codes...
Amsterdam <--- one timezone! 
The UK is just one timezone too 😄

Hello! Was wondering if I could shorten the alert sound duration for subscriber and follow settings on overlays? I can't find that option... maybe I need better glasses.
We play the full sound you upload to our site, so the only way to shorten the sound would be to re-upload a shorter audio file
No problem 😃
There was a file floating around a week or so ago, for combining overlay elements back into one..... Anyone have it still?
QUESTION! . . . Can I sync my followers with twitch? The "Follower Goal" widget is so far only working from the time i started using streamelemnts. it seems :/
Have you tried using the search feature in Discord to find it? Because I have literally no idea what you mean 😛
@oblique galleon Yes. SE can not retroactively tell you that sadly.
@oblique galleon you can set the starting amount in widget data
⤴
A Gazilion thanks guys! ❤ the best as usual 😄
@tight harness yes ;n; I can't remember the name of the poster sadly. It's the person that was here helping with branebot users
@tight harness @unique ore prolly means the solution @swift parcel gave. Calling the @swift parcel Lady Matrix to the Frontdesk please.
Was just about to ask if you meant LadyMatrix when you said Branebot 😄
YES! @misty wagon

Thank you!
Doing 80's retro jumpstarts my brain I guess
(Nirwana - Smells like Team Spirit playing)
this is it @unique ore
Sorry @swift parcel, was trying to find your seoverlay for combining sources and couldn't remember your name for search
Thanks for posting again.

Thanks for the help @tight harness @misty wagon
note only combines stuff that are going to be in one scene all the time if you have to toggle it etc won't work
I didn't do anything other than being confused 😄
run out ❤ emoji's
There's one
@swift parcel right. I'm wanting to see how much of a cpu difference it makes for me.
I keep having an issue where I have to restart my PC to fix. But OBS with my sources, and an app called stream avatars are pushing my cpu to average 95-98%
?
Did you see Legendary's blog post
Is this the start of a bromance? 
Is there a way to somhowe have ur Leadoboard for tip in a Panel on twitch? Like a panel-addon ?
Yes @viscid forge
Are you offering support on our bromance, then yes 
Bromance counselling 
@viscid forge a lot of what @@tight harness had is stuff I was already doing. The way it's behaving is like a memory leak, only with cpu. So trying to track down where it happens at as I've changed a lot on my computer this past week.
I feel I shouldn't be having the issues I'm having. My rig is i7-6700k, radeon r9 390 w/8gb vram, 16gb ram.... So it's not a crap machine
I think it is crap, pack it up and send it to Amsterdam. I'll take care of it 
only in exchange for a truckload of weed
Is that a problem with OBS or the game you're streaming?
@misty wagon oh ok (grabs a box and ups tspe
You should also send him a bag of Haribo in the box with the computer, as a thank you for accepting it 
⬆ nods
@viscid forge it's exasperated with OBS running.... But it's higher either way
@tight harness @misty wagon or real absinthe
OBS always strains your PC a bit, but I wanted to check as some games have beyond normal levels of memory leak
Think PUBG
I'd almost take that offer to try the real thing
@viscid forge Yea. It's before I have a game running so.....
I use about 4 SE sources, Stream avatars app, I changed my sound setup to use voicemeter banana and chevolume
A lot of companies here send tiny bags of Haribo in the box with orders 😛
Technology companies I mean
You say haribo and I think the gummy bear company
I mean, they're close 😛
But anyway, my 4 SE sources are main overlay, hypecup, kappagen..... Can't remember 4th off hand. Maybe it's just 3
The animation files are local (this is a custom overlay) so my main has no animated elements
I have unchecked tthe show cheer message on my cheer alert, saved it and refired a cheer and it still shows the message
The hype cup and kappagen do obviously when they fire. My main has the alert box and text stuff
@upper steeple might have to change it for the variations if still present
@silk patrol I just imported my points from the brane. Thank you.
@unique ore always forget the variations thanks
👍
so i just made a playlist on youtube put the url in for my backup playlist and it only plays the first song of the playlist for the backup playlist. This is without any song requests in the queue.
the player must be visible for the whole playlist to load.

had to refresh >_< blehhh
hmm any reason some of the songs don't auto play in the backup playlist?
they are working for me on your account
so im not sure what is wrong
and you've told me the player is visible..
yeah the player is visible when it switches to the next song of the playlist i actually have to press play
its doesn't auto play
maybe 
don't know where that is
I actually dont know if thats a setting for playlists
Maybe clear your cache for youtube. not sure tbh
okay so it doesn't auto play if you skip the song in the backup playlist, if you let the song play all the way through it auto plays the next
Weird, never had any problems skipping songs in the backup playlist before
i has a question im wondering if theres some chargeback protection through the tipping stuffs?
oh okay
More payment options are coming soon™
In StreamElements tipping settings you can require users to login with their twitch account on the tipping page. This will help limit and fight chargebacks
@hot pike are you using chrome?
Try that please as certain elements of the site work best with chrome including the file uploader

There's a Twitch chat widget if you click on Widgets when you've got your overlay manager open
Ok so i found out that it's my kapagen source that's eating up my cpu (i put it in it's own source so that I could change one part and have it changes easily between scenes, instead of having to change it in each scene)
was there a link that showed about optimizing kappagen if you were having problems? or pointers? I'd prefer to keep it seperate so that if i ever wanted to chagne it again i could.
kk
anyone experiencing issues with the bot right now?
What kind of issues?
I asked it for a meatball sandwich and it gave me tuna 😠
well I (as a supermod) dont get any bot replies but everyone else does 😄 refreshing didnt work
i might try "turning it off and on again" 😄
My commands aren't working so yeah i am @astral isle
Twitch is having issues at the moment and it's affecting the bot
Alright
We'll keep everyone updated here
thanks. it seems to work now and then, but yeah. 🙂
Aren't twitch always having issues though? 🤦
just thought there might be an issue to report 😄 since it didnt work just for me, everone else was doing fine (who is no mod) 😄
anyone able to see how many points i have in a giveaway
i dont remeber how many i put in
o hey @clever mango
how are u man
It's not possible at this time to see that information
I'm doing well. How are you?
Can't you see it on the website though? Like as in the Giveaway Link on streamelements?
@spring shard not when u enter through chat
Oh I see.
If you have not bought the maximum, you might be able to view tickets bought on the giveaway page
ok i cant see that so does than mean im max?
Might be a suggestion: To add something when you check points. Like "You have 100 points [300 in conest]" or something.
@clever mango ive had a problem entering giveaways b4 and they check how many tickets i had in
It should be. Try purchasing a ticket
Yes, you have the maximum
o ok
i mustve been high when i entered the rest of the tickets lmao
cause i dont member shit lmao
Haha
thanks
how to reduce the fps drops when kappagen goes active?
thanks!
It is not. Maybe in the future.
The idea can be upvoted on the ideas board https://strms.net/ideas
Is it possible in the chat commands to enter enter, or break lines so that everything is not on the same line?
No, twitch chat (IRC) doesn't allow line breaks
but deep bot, if use /r/n its say various message
example?
Ah ok
It would need to be in 2 seperate messages as you said
Please request it on the ideas board
try again
Case: Cooler Master HAF 932. \r\n CPU: Intel I7 6700k 4.7 Ghz overclocked. \r\n MotherBoard: GIGABYTE GA-Z170X-Gaming 7. \r\n Monitor: Eizo Foris @ 240hz. \r\n Power Supply: Corsair AX1200 - 1200W. \r\n Ram: Corsair Vengeance LPX 32GB (4x8GB) DDR4 3000MHz. \r\n Sound Card: Creative® Sound Core 3D chip. \r\n Ssd: Corsair Force GT 250GB. \r\n System Operation: Windows 10 Pro 64 Bits. \r\n Video Card: GeForce ® GTX 1080 G1 Gaming [8GB] .\r\n Webcam: Logitech C920 Full HD. \r\n Internet Link: Vivo Fibra 300 Mbps Download. \ 150 Mbps Upload
I see
this codes input in bot
you can add this idea for me? plx
Sure
There's probably limitations with that. But I'm not a developer so Idk. The difference is that deepbot is a local run program with one account on one channel. If our bot sends multiple lines per message for ever user,, there might be conflicts with twitch limits
Just a thought
You can add it anyway
Hey, can someone help me with an overlay issue?
What seems to be the issue?
So, I selected an overlay
But I think it's too big? It only shows the left end and the bottom part where all my social media would be isn't there.
You mean when you add it to OBS? then you're inputting the wrong resolution for the browser source
Do you know the resolution of your monitor?
or possibly, check the obs settings and make sure the browser source is 1920x1080 or whatever you set it to
😮
Ctrl f did make it fit to screen but the overlay must be bigger than my monitor
Hmm 🤔
Is there a way to compress an overlay size?
I would have asked elsewhere but it doesn't look like SE has a help forum
SE?
StreamElements
SE - StreamElements
The more you know
If you right click on the overlay browser source and click on Properties you can change the resolution there, but you need to know what resolution to set it to, if you click on Settings then Video in OBS it should tell you what the Base Canvas resolution is, that's what you want to set it to
This is the 24/7 help forum. Welcome! 
But what if everyone that knows all answers are dead? OwO
There's a few of us, we'll live 
K thanks
You're welcome 
@tight harness and twinkies are indestructable so we've got you covered
They sell twinkies in the supermarkets here in the UK in a tiny part reserved for US products, everything is super sugary in that section 

I just wonder how long them twinkies have been on the shelf 
They have a really long life, like the sun.
Was talking. With onslaught earlier but didn’t hear back. Can someone from SE reply whenever its convenient (oh and plz tag me in it 😃 Here is my question> I press “start stream” on obs as usual but once the cool new countdown overlay is over, whether I wait for it to get to zero or click off it beforehand to show my main overlay, when the counter gets to zero,the stream stops and I have to restart it. Heard of this? The countdown to the stream starting is essentially a countdown to the stream stopping on its own and I have to restart it.

There is no way for the overlays to force OBS to stop streaming @coarse heath so this must be an OBS issue
Does this discord deal with OBS issues as well?
As far as I know, this is the only setting that would cause OBS to stop streaming automatically @coarse heath
Most of us don't mind helping with specific OBS questions (especially related to StreamElements) @hidden phoenix
What's up?
sorry was in a game.
Hi! I just created a contests and after I closed it, edited, and wanted to delete one option, but after save, the option stays forever. When do you fix the contests option? I think I reported this bug also before!
So my stream is experiencing frame drops and I know it isn't my internet because I meet the requirements. I think it is my hardware or my OBS settings but I'm not sure.
Editing contests is for creating a new contest. It uses the settings for that contest as a template for a new one.
Once you hit save you click Create Contest to start the new one
And the last one is the new?
None of the latest contest is without the deleted line. So this is bug
If I click on one of the 4 (edit contest) and click save after edit, I expect, what I edited is edited! Where is the from me edited one then?
It is not editing that contest directly. It uses that contest as a template which can then edit for a new contest
@hidden phoenix What are your PC specs? CPU, GPU, Memory
Please try the same, but delete only one option! 😃
You will see that you will get not 3 options rather than onyl 2
Where is my other options?
And actually this is the "Will I win the next game" context and not the one I edited.
"You will see that you will get not 3 options rather than onyl 2" --> As a new contest, but if you check the one you edited you will get still the 4 options.
Even in your video it jumps back to the "Will I wint the next game" 😃
Yes, I see that now. Thank you. I've reported it and it'll be fixed as soon as possible.
I thank you! 😃
See you! 😃 I go sleep now 😃
And if there would be more than 10-12 options would be also nice 😃
Or a given number, like between 1 and 100 they could choose. But this is a request I know 😃
Yes, please add it
https://strms.net/ideas
HOW DOES one get points
Configure loyalty settings, be in stream for 10 minutes
Thank you leafy
Odd and ok @clever mango idk how that’s possible but I thank you so much for replying!!! Have a great night
Hi everyone!
I use Nightbot/Streamlabs and enjoy the "Regulars" role. I'm checking StreamElements and it looks much better.
But is there a way to favor regulars during giveaway (like Nightbot). Also is it possible to sync roles with Discord?
There's no way to favor regulars during a giveaway. We also currently do not have a discord bot, but the idea has been brought up here: https://streamelements.helprace.com/i180-add-a-discord-bot if you wanted to log in and upvote that, staff is currently looking into it as an option
Im not sure how roles sync with discord, if thats a nightbot discord bot thing we currently dont have that capability. Discord itself has the ability to sync twitch users but thats all I am aware of
You're welcome to search for your other ideas, and add new ones to the board and they can be voted on an reviewed by staff though 
@brisk nest ^
Haha thank you so much @pine hemlock for the super fast answer and all the details! I think I might switch anyway and wait for the Discord sync (my stream is tiny so manual work isn't a big issue for now).
Also is it possible to rename the bot? I didn't find anything about this in the settings so just making sure
Not currently. may be a feature at some point. Also on the board: https://streamelements.helprace.com/i282-modify-the-bot-s-twitch-name
Oh thanks I'll go add my vote then :)
good good
Ask away :)}
Nope, they decided to bloack us and restrict their users from exporting, holding their data hostage.
There is nothing you or we can do at this time.
oh
except ask them why on twitter
As a user, you may ask them why this has been done.
But currently we have no answer to why
I’m about to protest
If you get an answer, let us know 😄
ok ! thanks anyway 😄
i hope that doesnt stop you from switching over tho
Well
I didn't see a 3440x1440 version so I scaled it
Then just uploaded it back
#ultrawideproblems
Can I have someone DM? Like I need someone who can help me set this up
For some reason when someone donates, the message appears censored. How am I able to change this?
They are not saying anything bad, and most of the message is censored except for some letters and vowels
Look under tip moderation, you might have some unwanted settings.
Tipping Settings > Tip moderation.
Thank you
!cmd edit
@grand gale was it fixed?
I have tweeted SL to ask why they are blocking, I don't think I'll get a response though but I was curious lol

Also wondering, my manually add donation date idea on the ideas board was according to a email changed to under review, how can we tell the outcome? will someone post on it?
Dev said they will look into it, but it got thrown down the rabbit hole as the dead line appraochs for a big update :p
ill keep you posted!
awww, tell them that rabbit hole is dark and lonely and it doesnt wanna be in there
😄
Hi, I got a tip today and it showed up in "My Tips" but not on my dashboard nor as an alert. :(
It's set up just fine and I have the money in my paypal.
You may have tip moderation on, which then means it need to be accepted before coming up on screen
check your settings 😃
@stuck hamlet ahh thank you so much!
@stuck hamlet yeah it was sorry for the late response
@grand gale no problem, what was the issue, if you dont mind me asking? 😃
My friend is using your overlay widget thingy on her stream and it is showing she has 119 followers when she only has 96 fix it pls ;-;
me esta fallando el chat al recibir los mensajes a mi overlay
Is there a bug where ground control only plays the first song of a backup playlist? I have the video player open and when it gets to the end of the first song it doesn't go to the next. I know we were trying to figure this out yesterday. It only seems to be doing it on groung control right now
no known bug for this
ugh why me
Can you show me your ground control?
just screenshot it?
one sec
was messing around with my playlist and now it brings up the whole playlist, when it originially didn't. Now it looks like this after I messed with my playlist on youtube
it didn't have the skip button on the youtube video before when i first opened it
did that yesterday too
when you loaded up GC, was the player visible?
If theres no skip button, thats because the whole playlist didnt load
Skip button = whole playlist
but when I first opened GC it didn't load the entire thing
even though the video was visible
Very strange, some things changed in chrome, so that might be affecting how playlists are loaded.
chrome why you so dumb sometimes
looks like chrome bamboozled us once again
is there a way to make the max number of songs per user unlimited or do we just have to put a high number?
just put it to 99
👌
maybe try -1 
hey guys, dunno who helped me before ... but yeh, ground control is seriously borked
it's stuck on "full screen" still O.o
Most likely Terra, he's everywhere 
reinstalling atm
Reinstalling probably wont work.
true but I haven't tried it so far XD
removing the folder from %appdata% might tho

shush you 😛
dunno if it was deleting the appdata or the reinstall, but FIXED ❤
okay, off to horror games :3
sooooo many programs to open now! O.o
95% sure its appdata
Yes 😃 i believe so.
Feel like my 960 is starting to struggle
ME 2 XD
lol
MSI here
This is my planned upgrade - https://pcpartpicker.com/list/K73p7h
I go for generic cases, i dont really go for fancy
anything that does the job thats lowest price 
most likely blacked out like my current one
lol
TwitchCon in 7 days 
I like big towers
okay, going live. ttyl ❤
More room to work with. doesnt feel so cramped idk
Ive had my haf932 for years
dont need to replace it
yeah well its also made out of steel
i was working on cady's pc last night and i hate the plastic feel
also idk how her case even gets airflow
idk manny bought a small ass midtower
i told him no
i made him order a haf x
I just redid my thermal paste and swapped the fan position around
I really want a bigger cpu cooler
or a second fan
to make one pull in and one push out
ya i dont have a dual
dude this twitch bug where it says people are permabanned
my fucking whispers are insane
I have a question regarding overlays: If my stream/screen is 1080, but I'm downscaling it to 720, what should I choose at the beginning when creating an overlay?
1080
When you insert it into obs make sure the width and height are 1920 x 1080 as well
Then downscale in obs. Much easier
I just streamed and it doesn'r show anything on my stream elements
You may have to elaborate where you don't see anything and what you mean by this
I just loaded the SE website up and I see everything as intended
It says that i haven't been streaming while I was streaming
Where do you mean? On the website? in the Stream Report? Where?
Because the website doesn't necessarily say anywhere that you've been live, it shows Recent Events, is that what you mean?
ok thx
So, something about Kappa Gen, I've just ignored until now... There are Two Gummy looking emotes that don't appear anywhere on the emote list - both appear when nothing is selected at all.. I've seen the widget used without the emote... am I doing something wrong?


