so what you'r saying is that its not possible yet? and if yes, what do i have to do @clever mango ?
#helpdesk-twitch
elfin plover
spring shard
It depends on what you want to export.
clever mango
you haven't mentioned what you're looking to export
elfin plover
everything tbh
clever mango
The API makes the data available. The actual export is done by the user. There are tutorials through google/youtube on how to do this. You can also ask for help with it in #dev-chat
If you're looking to use another service, you can also try contacting them for assistance.
They are able to use the API if you give them access
Is there a problem we can try to help you resolve before you go through with switching to another service?
strong dock
quick question when u set up the store and someone purchase something does it display a default gif or the gif listed on the store?
clever mango
With stream perks if “Redeeming this item shows an alert” is checked, the ITEM image/sound will play. If it not checked for the item, the store redemption WIDGET image/sound will play.
https://media.discordapp.net/attachments/199460642975907840/350080676860657664/chrome_2017-08-23_20-54-01.png?width=550&height=488
clever mango
Not always but it's been that way for a good while
strong dock
ya i hadnt messed with store items since prob early august
gonna dm u if ok. dont wanna self promote
strong dock
ok cool so can i make a custom goal?
or u just a text box i need to manually update my self
strong dock
ok cool
any idea on extra life donation alerts?
i may have to hit up shadowboxer for that update...
spring shard
Oh yeah, they removed the ability to see all the points you have, right? xD
spring shard
If you go to streamelements.com/tjockas/points you used to be able to see all the points you have on all channels.
But I kinda remember it being removed.
clever mango
weary mist
I am not sure if it has worked since I have been here
I know it is supposed to, but I haven't really paid attention
spring shard
Haha, I think it worked for a while. But was disabled for like stability issues or something.
spring shard
I was sitting here wondering why I didn't get a response when calling it with the API xD
clever mango
Or it's been so long since it worked that I forgot about it
wild bay
Store redemptions are not showing up on stream, even though I have the link from it setup as a browser source. Will previews only show up when live? Or am I missing something else?
weary mist
do you have the store redemption widget in the overlay?
wild bay
yep
weary mist
oh, how are you testing it
are you testing it with an emulation, or an actual purchase from your stor
@wild bay
wild bay
emulation
weary mist
ah
thats why
because of the nature of store redemptions, you would be better to test via an actual redemption
wild bay
man
I knew I was forgetting something
one sec
that was it, thank you veyr much Scalper!
weary mist
👍
ornate hearth
I have sound effects loaded through my store so viewers can redeem them. In previous bots SFX get put in a queue to be played but yesterday they were all playing right when redeemed which caused chaos. Any way to change this or is this a code thing?
pine hemlock
Store sound effects play when an item is redeemed. we don't have a delay option currently.
ornate hearth
And why, even when I don't have the editor open, does the SFX echo? I have to open the editor and mute it every time.
pine hemlock
Do you have obs and your overlay open? You dont need the overlay open if you do
but if you're still hearing double noises, untick this in your browser source properties
sorry, tick that*
For all of your browser sources.
ornate hearth
I have it on the redemption page so I can see who redeemed what in realtime
I'll check those boxes through
pine hemlock
You can aslo see you redemptionst through our desktop app, or on the Activity Feed :)
https://streamelements.com/groundcontrol This is located under the Activity feed incase you need to find it again
olive oriole
Having a bit of a headache messing with Alertboxes
pine hemlock
How so
olive oriole
An alertbox just isn't allowing me to move or resize it with the move
Another one appears to be working just fine
In the Editor, I mean
Both are set to unlocked
pine hemlock
Try a ctrl+f5 and see if it works
if not, theres a manual position and size editor when you click on the alertbox
olive oriole
It did not work
olive oriole
It brings up those options, but still doesn't allow me to use the mouse to fiddle with them
I am on Chrome, yes
Like, I know I can just put numbers in on the side bar
But I don't understand why it won't let me use the mouse if the other alertbox will
Oh...Wait
pine hemlock
olive oriole
It appears to only allow me to move the top layer, I suppose?
Even if it's not overlapping the other alertbox
pine hemlock
Mine allows me to resize both, unless they overlay where the resize tool shows up
Not sure
Haven't heard of this yet tbh
olive oriole
Well, that allows me to handle it here
It was allowing me to use both earlier
If I switch layers, whichever of the two is on the top of the sidebar allows me to mess with it
pine hemlock
Usually refreshing the cache fixes weird actions. But i'll see if i can reproduce it and see what the team thinks.
olive oriole
nods
pine hemlock
We're working on a new editor and a few backend changes currently so it may just get fixed with that too
pine hemlock
Anytime
olive oriole
Okay, I got them working, but am having echo issues on my alerts despite having "shutdown source when not visible" checked in OBS
Tried restarting OBS with no luck
As well as removing and readding the BrowserSource
pine hemlock
Do you have other scenes?
If you have other scenes on obs that have browser sources they need to have that option checked as well
You can also scroll down in the properties and refresh the browser cache
simple garnet
when you set up song request page. do you have to use youtube stuff or can you use spotify?
simple garnet
dang ok ive only messed with youtube to watch videos not make it where i listen to music or make a youtube list
guess ill be turning song request off lol
proper wasp
Good day all, was wondering if anyone could teach me how to edit commands in chat to permit only mods
simple garnet
i just tried downloading ground control. it installed and is not just sitting there saying update! can anyone confirm if theres something wrong with it right now or does it take that long to update after install
frosty lantern
@proper wasp i got ya
Go to your commands and click edit
then User Level
and you can choose what level such as Moderator
pine hemlock
!command options !commandname -level 500
frosty lantern
or do it cudas way
pine hemlock
@simple garnet try and download it and run as administrator
frosty lantern
:/
frosty lantern
i personally dont like doing it through commands XD
guess we got both ways now though
pine hemlock
Same
toxic parcel
Is there a way I can add a command that can count the number of something (deaths) but can be viewed so it doesnt add one every time..
Ex: !addone death (<-- to see how many there are)
!deaths (<-- To see the # of deaths)
pine hemlock
There probably is but I'm on mobile.... Sooo @weary mist ^
toxic parcel
would any of these help?
proper wasp
@frosty lantern @pine hemlock cheers guys ~
frosty lantern
no problem
pine hemlock
Yeah. Using the $(getcount deaths) variable would show the total without adding
You just have to add it to a command
toxic parcel
ok thanks
proper wasp
worked like a charm
stark crater
Trying to use a default overlay. How do i get it to scale down (720) in my browser source
pine hemlock
You'll want it to be 1920x1080 and then fit it to screen
stark crater
i'll try
fallen basalt
hey, after ppl winning in my contests my bot is not giving them the points. 😦
stark crater
such a noob. Cheers
proper wasp
Another question lovely folks, I have command like tis "died ${count} times" but how do i reset the count times ?
simple garnet
what is a jwt token?
pine hemlock
@fallen basalt I don't have an answer as to why. But you can do !addpoints username number. @clever mango was looking into giveaway bugs currently
toxic parcel
@pine hemlock is possible to do a higher increment than 1 for adding
If not thats fine
pine hemlock
@simple garnet https://streamelements.com/dashboard/account/information token is here
@proper wasp its !editcount countname 0
I believe
@toxic parcel !editcount deaths +2 for adding 2
toxic parcel
ok thank you so much
pine hemlock
Sorry I'm on mobile. I'm slow
proper wasp
@pine hemlock hmm doesnt work. My command is !rip and I've tried !editcount !rip 0 & !editcount rip 0
counts still heading up ><
proper wasp
!rip You've died ${count} times. LUL
proper wasp
@pine hemlock YESHH that worked
pine hemlock
You could edit your command to be
!rip You've died ${count rip} times. LUL
And then the other command would work
proper wasp
lemme try
pine hemlock
Then you could use !editcount rip 0
Replace 0 with +1 for adding, - 1 for subtracting. And a solid number to set it at an exact number
proper wasp
ahhhh lemme try
pine hemlock
It will still count by one if you type !rip too
proper wasp
@pine hemlock works like a charm, thank you so much ~
pine hemlock
Np buddy
stark crater
right. i'm mostly good to go. How does the now playing song thing work. how do i link it to what is actually playing
pine hemlock
You can set up a backup YouTube Playlist on the site. That auto plays thru ground control when no songs are requested. When someone requests a song it will play the requested song. The video on the app has to be showing or it won't load.
YouTube also limits their api so we can't provide the names of the backup songs playing, but requested songs will show
stark crater
So will my side play the song on youtube and effectively rebroadcast it?
pine hemlock
Yeah it plays it locally to your pc. And your stream plays it assuming you have desktop audio on (that's on by default)
stark crater
yeah. i have a playlist set up and running, but my overlay doesn't seem to pick up the song playing..
thanks @pine hemlock for the help by the way
pine hemlock
It won't detect the song playing unless it's a requested song due to YouTube limiting us :/
We're working on it
pine hemlock
Np
calm grail
I have built a custom overlay and using it as a browser source. When I load it into OBS it is pegging my CPU and running it at 100%. Some on Reddit are saying....It's a problem with the web page you are loading in the browser source. There is not much OBS can do in that case. Any suggestions?
pine hemlock
Animated themes cause more cpu resources to be used.
Stuff such as kappagen and the hye cup also cause more cpu usage. If you have a decent graphics card (gtx970+) you can use gpu encoding to save yourself some cpu.
if you have multiple browser sources you should make sure that this is checked, especially if they are on different scenes
unkempt forge
Hi! Not sure if anyone else has mentioned this, but I have a viewer telling me that on their SE page it says they earn 1 point every 10 mins in my stream even though it should say 2 per 10 mins since he's a subscriber. He says it's just a visual bug because he does earn 2 every 10 min.
silk patrol
@ELFinSOX#2056 Hey. Yep, it's a glitch, we only show the basic viewer earning on this page, not the sub/host/tip bonus
mellow thorn
wow is the browsersource suppose to eat my cpu?
silk patrol
@mellow thorn Make sure you have ticked the "shutdown when not visible" checkbox in your browsersource properties, on each and every scene.
mellow thorn
ait
tight harness
Let us know if that helps 
zealous dragon
Hello, I was just wondering if there is a way to enable default commands through the API, because I couldn't find anything to that in the API docs?
zealous dragon
Ah didn't see that channel. Will do
tight harness
No problem 😃
cinder ibex
Just a simple question. When making a command... is the cooldown in seconds or minutes?
tight harness
Seconds
cinder ibex
thanxs 😃
oblique galleon
Is there a way to test follow / donate with ur alertbox?
stuck hamlet
yes, the pink circle on the overlay editor, bottom left
oblique galleon
@stuck hamlet Big thanks!
Another question i guess... how does the alertbox work? I mean do i need to setup a new box for each overlay? In obs the sound/vid gets duplicated now when i test, like both Scenes are showing the alerts
stuck hamlet
theres an option in obs, in the browser source properties called "Shutdown source when not visible", you'll want to tick that
oblique galleon
GODLIKE suport, thank u so much ! So fast
stuck hamlet
😃
oblique galleon
Will u guys fix so u can get tips with Card and not just paypal?
stuck hamlet
Yes, we are working on that. 😃
silk patrol
@oblique galleon people can pay using their credit card even if they don't have a paypal account
hallow hawk
Is there a way to stream mobile with streamelements?
tight harness
Yes, because your overlay is all put into a single overlay link you can use that link to put your overlay onto your mobile stream easily 😃
hallow hawk
Sweet! Thank you!
tight harness
No problem, I believe the mobile stream apps have something similar to Browser Source plugin, that's where you put the link 😃
hallow hawk
And another quick question. Will streamelements be compatible with YouTube at one point?
tight harness
Yes, we will
hallow hawk
Yes! 😃
tight harness
hallow hawk
But how do you add on the overlay on mobile?
silk patrol
@hallow hawk if you are on ios, you can use irltv (you need to buy the pro version), it you are on android, download bitstream
hallow hawk
Okay. Thanks again
hard fable
Hello! is there any desktop application for the streamElements? Thanks in advance 😃
tight harness
Yes there is, it'd called Ground Control, the link is here: https://streamelements.com/groundcontrol
hard fable
Thank you very much :3
crimson quest
hello, had a question, i was wondering if we can setup a command such as !regular (username) and it adds them to a regulars list? I see we can manually ad in dashboard but dont see a way to do it via command
crimson quest
ah ok
thank you
so in a custom command I would set it up as !regular ${user} 300
or wait
level would be instead of regular
sorry confused myself a minute
stuck hamlet
We have a default command named !level
stuck hamlet
There's no way to set up a custom command to do this right now
stuck hamlet
what exactly would that do?
Stopm people from spamming the same thing in the same message, or like, stop multiple people?
crimson quest
one person spamming same message
stuck hamlet
I would request it here: https://strms.net/ideas
crimson quest
ah great, thanks, will do
slim cairn
@crimson quest post it here once you're done so I can upvote it
crimson quest
I tagged you @slim cairn
lament blade
is there a way to import a set of commands from a site that isnt on the default list?
slim cairn
@lament blade what website are you thinking of?
lament blade
branebot
slim cairn
@lament blade we have no direct import with it, but if they have cvv files you can import it via that
lament blade
yes i have them
slim cairn
The cvv?
slim cairn
Yeah
Go to the streamelements dashboard
And there should be something that says import csv files
stuck hamlet
you about to teach me something
silk patrol
@slim cairn @lament blade you can't import commands, a csv file will only allow you to import points
stuck hamlet
sits and listens
slim cairn
Ah
silk patrol
@stuck hamlet 
soory eh
stuck hamlet
You can only import points from Brane.
slim cairn
Unless you have the commands on nightbot
lament blade
can you import brane comds to nightbot and then night to SE?
tight harness
@slim cairn But then that's not Branebot though is it? 
slim cairn
@lament blade not sure
analog forge
if i knew the nightbot format i could output commands for you @lament blade
anyone have an example?
clever mango
nightbot has no import of commands to my knowledge
stuck hamlet
we fetch fromt their api i believe
analog forge
says import commands for nightbot
stuck hamlet
soo
analog forge
ah
silk patrol
@clever mango https://i.imgur.com/4zW1zGE.png
clever mango
I meant from BB > Nightbot
slim cairn
Yeh but he means branebot
clever mango
@lament blade asked
lament blade
yeah they dont
stuck hamlet
i knew what you meant Terra ❤
clever mango
He was thinking he might be able to go BB > NB > SE
lament blade
nvm
clever mango
or she
lament blade
thanks for the help guys 😃
analog forge
ah yah sorry, didn't realize they pull straight from nightbot
swift parcel
Just get some minion mods to do it for you since there are commands to add commands
😄
lament blade
😉
swift parcel
Or say to yourself "why did I make all these commands?"
lament blade
SAYING THAT RIGHT NOW lul
tight harness
Command purge?!
crimson quest
im trying out the overlays today, i just made affiliate so trying out some new stuff, is there anyway to get the images from an overlay to slightly tweak the colors?
clever mango
I imported a BB user manually and it wasn't too terrible. 
goes quickly
stuck hamlet
@Androidgal#2817 Im guessing you mean a pre-made one we have?
crimson quest
yeah, pink is just a bit reddish pink than the rest of my images on my page
stuck hamlet
you can add filters on OBS to change the colour
stuck hamlet
what theme are you using?
crimson quest
PINK ONE - PINK STARFIELD
stuck hamlet
in-game im guessing?
crimson quest
in game yes would be main priority, i was gonna use that and the talk one but i dont have to use the talk one
i never had luck setting up the latest X myself, so when I saw the themes and how they worked, and then the alerts, very easy and pretty
stuck hamlet
it is indeed hard to colour correct
lament blade
I added super modds but they cant see my dash, is there documemtaion on the site for it, can't seem to locate?
swift parcel
no mod mode yet for SE
crimson quest
yeah, i'll keep trying
silk patrol
@lament blade Soon ™
stuck hamlet
https://www.onslaught.ca/s/3uhtqsoz.png washes out the background a bit tho @crimson quest :/
lament blade
thanks!
crimson quest
that looks nice, i'll play with it and see what i can do
stuck hamlet
crimson quest
thx for letting me know of the correction thing i wasnt aware of it
stuck hamlet
if you want what i did
crimson quest
yes, thanks!
stuck hamlet
np
crimson quest
I did notice that the latest sub image icon
is behind the bar
where is the others are infront
on the in game one at least
so its throwing that image off with the color correcting
silk patrol
@Androidgal#2817 you can move layers using the menu on the left
stuck hamlet
are they locked?
stuck hamlet
ah
crimson quest
there is no way to manually put what date a tip was given is there? Since we cant import from SL i was gonna put it in myself but doesnt give a date option
stuck hamlet
thats something we could add, i guess
crimson quest
i mean easy for me, ive only had one tip lol
i'd just like to add it so its in my logs as what actual day it was
is that also something i should add to the ideas page thing then
stuck hamlet
yea 😃 Ill also mention it to the team
stuck hamlet
😄
stuck hamlet
thats our mission, to make streaming easier for everyone!
crimson quest
and many of us thank you
cloud solstice
hey everyone . Quick question regard the ground control app . does it take a lot of CPU or GPU resources ? is it operating in the same way as Bootstrap on OBS ?
tight harness
Give it a try and see in your Task Manager if it takes up a lot of your resources, different PCs handle it better than others
cloud solstice
cheers @tight harness !! I will indeed 😉
sudden tiger
Does anybody know how to get streamelements to work in discord?
tight harness
Like a Discord Bot? That's on the ideas page but we don't have a Discord Bot yet
tight harness
Oh you asked the same question there too?
sudden tiger
yeah but then i realized I put it in the wrong channel lol
tight harness
Ahh Alucard just answered you in there, cool
sudden tiger
yeah
is there a suggestions page I can put feedback on?
also this link isnt working at all https://strms.net/ideas
tight harness
Works fine for me
pine hemlock
Works fine for me
tight harness
I just clicked it
silk patrol
HP tho
sudden tiger
Also is there custom bot accounts coming soon?
onyx pollen
ok 😄
silk patrol
Legendary doesn't have the support monopoly
tight harness
Or do I? 
onyx pollen
like my friend wants to have sounds on his game
but not other sounds like discord and stuff
silk patrol
well that's not really SE related, but you should check this video https://www.youtube.com/watch?v=HX7b7rbyWiA
onyx pollen
cuz he wants to be able to talk in discord but not letting the stream hearing it..
or their voices..
oh ok 😦
Like he plays Lol..
tight harness
Yeah, as Alucard said, not SE related, it can be done virtually, just watch the video 😃
onyx pollen
or is that only OBS related..
no not like that
like he wants the stream to only hear his game and not his own voice or other people in the stream :/
tight harness
We understand what he wants, but it's still not SE related 
onyx pollen
ik
silk patrol
@onyx pollen the provided link explains it very well
tight harness
Pass on the video to him
tight harness
Alucard understood you, I understood you, that's why the video was provided 🤔
onyx pollen
but it seems so complicated and you have to download stuff.. :/
tight harness
Well yes, it's not a simple thing 
silk patrol
@onyx pollen if you want the sound from discord to not be heard on stream, you have to route it to a virtual sound card, the only alternative is buying an actual sound card or using 2 pc
using software is cheap and easy
onyx pollen
oh
silk patrol
and it's really easy if you follow the video step by step, even a kid can do it
indigo wolf
Hi- My viewers are having problems figuring out how to tip me
they don't know where to put their payment information
pine hemlock
It's pretty straightforward
weary mist
there should be a !tip command to bring up the tip page (it is default), then when they click tip, it should take them to the paypal site
there they can make payments
indigo wolf
Apparently the paypal site isn't coming up
weary mist
can I get your twitch name
weary mist
check to make sure you have the right email address for your paypal account in there
most likely it is erroring out because it can't make a connection to your account
you can check it on your Tipping Settings page
indigo wolf
paypal e-mail is correct- could it be something with my paypal account?
weary mist
possible. I tried, and it errors out. But if I go to my tipping page, I am able to get through
lapis vault
Hello, I was searching for the guide for creating a command via chat
i know i have to do !command add, but i'm wondering about the other parameters
I would like to have the bot answer for a link
nvm, found
spring shard
Haha ok. 😄
buoyant sigil
lately I've noticed the browser source alerts lag my computer down. why? this didn't used to happen
silk patrol
@buoyant sigil is the "shutdown when not visible" checkbox ticked on all your browsersources on every scene?
buoyant sigil
yeah
I just did the "clear cache" thing and that may have possibly fixed it
is that something I should do every day?
silk patrol
@buoyant sigil nope, you can check in your task manager, if you have more than 2-3 cef-bootstrap, then something is wrong
buoyant sigil
I do. how would I fix that?
lament blade
hi
silk patrol
an overlay uses 1 cef bootstrap, if you have more, it means some overlays are not shutting down when not visible
I know i have 2 because my alertbox is on a separate overlay
buoyant sigil
hm okay thank you! might be a bug or something cuz I have everything set to not show/shut down when not visible
refreshing the cache did help as far as I can tell at least
weary mist
@lament blade o/
thick zealot
Is there a way to keep the latest follower active ? Instead of disappearing
And when I have follower goal it has it as 26/100 I changed it to 26/120 but I can't change the 26 to 109
floral meadow
German support here ?
pine hemlock
Activity feed, widget data. The latest follower is pulled from there as well as the goal count under goals.
misty wagon
@ebon forum @floral meadow Deutsch bitte schon 😄
pine hemlock
It shouldn't dissappear as far as I'm aware. You can try removing the widget from your overlay and readding it
floral meadow
thx 😃 @misty wagon
misty wagon
Ich sprechen schon Deutsch, aber mein schreiben ist ja scheisse 
tight harness
I somewhat understand what you said there Latte 😛 thanks to my German girlfriend 😄
weary mist
@misty wagon
flint terrace
hello someone can help me please
stuck hamlet
just ask your question
flint terrace
about overlays i try to making 1600x900 but just can find 1980 x1080 when i try to change nothing happend
stuck hamlet
A pre-made overlay?
flint terrace
yep
stuck hamlet
our pre-made are set to 1920x1080, if you'd like to change itm, you'll have to resize everything
grizzled flint
guys i tried change it to my output on OBS it's blackscreen
weary mist
@grizzled flint not sure what you mean by that
weary mist
which OBS are you using?
grizzled flint
yep
flint terrace
OBS studio
weary mist
@flint terrace what is your twitch name
flint terrace
v0.659b and 20.0.1 obs
grizzled flint
i think i little Stupid but the twitch name is my same name in discord
weary mist
@grizzled flint which overlay are you trying to use?
flint terrace
same here black and lighting blue 😄
grizzled flint
ok
weary mist
yes, I know you are using the blue flare, but which one did you put into obs @grizzled flint
grizzled flint
@flint terrace yes ?
weary mist
because your test overlay has nothing on it, and that would give you a black screen
flint terrace
@grizzled flint twitch link please 😄
weary mist
@flint terrace check his discord profile
flint terrace
if i want to make 1600x900 i need to make a new overlay yeah
grizzled flint
O_O
flint terrace
i cant idont know 😦 but max is 1600x900 that reason if someone can help me or i need to change something in my pc ?
cs go working with 300fps easy
grizzled flint
WTF
flint terrace
max ping 15 in NA servers
weary mist
@flint terrace when you put the browser source into obs, you change the width and heigh to 1920 and 1080, then hit CTRL+F to make it resize to your OBS canvas, which is probbaly the 1600x900
@grizzled flint links can be sent in DM
flint terrace
let me see 😄
grizzled flint
@weary mist What
weary mist
@grizzled flint your twitch link. It can be sent in DMs
grizzled flint
idk where's DMs
weary mist
@grizzled flint direct message
@flint terrace what is your native language
send a message to @olive lintel, he can better help you in spanish. I think my help is getting lost in translation 😉
flint terrace
thank u 😄
grizzled flint
----------_____________---------\
weary mist
😜
grizzled flint
TRIGERED !??!!?!?!?!???!!??!?!?!?!?!?!!?!!!!
weary mist
whisper?
flint terrace
private meesage 😄 - > pm or whipser @grizzled flint
grizzled flint
-____-
tight harness
Nothing wrong with learning new things 😃
vernal pike
is there a means to test alert box?
vernal pike
ah, thanks
empty solar
curious, is cfe bootstrap in my task manager my overlays in obs?
stuck hamlet
yes
empty solar
interesting.... they take up a buttload of cpu usage.... it kinda sucks 😛
stuck hamlet
You should shutdown the ones you're not using with the option in obs
empty solar
what option?
stuck hamlet
"Shutdown source when not visible"
empty solar
thanks
ornate hearth
Two questions:
- Has anyone encountered layers duplicating randomly in an overlay? I had echoes when sfx were redeemed from my store. I checked the overlay and every layer was duplicated.
- When you duplicate an overlay, does it use the same link or does it generate a new one? I have 2 overlays: one for regular gaming and one for D&D. I put them into their appropriate scenes in obs but only the d&d overlay showed up in both.
tight harness
Duplicating in the overlay manager? no. We do get a lot of people having multiple overlays in OBS with the non-active ones not shutdown though
I can test the second question for you now
Different link
ornate hearth
Alright. I'll check on my end for errors. Probably just working too fast. Thanks.
primal vale
I cant edit my overlays 401: Sorry, there doesn't appear to be a page here.
Unauthorized
pine hemlock
mossy knot
any reason the gif i upload will show for some events and not others? For some reason the subscriber and cheer emotes arent showing their respective gifs (just the default) when i test them. I made sure to press the save button and have tried re-selecting the gif i want to use. am i making a silly mistake somewhere?
weary mist
those two events have variations 😃
pine hemlock
Check your variation settings
pine hemlock
Or make them the same gif, either or.
mossy knot
do i just delete them all?
weary mist
depends, you can delete them all, or you can change them to your liking. It is what ever you want to do. It will just pull from the variations first, and the default last
pine hemlock
long garden
hey folks
i'm kinda going crazy here
i have tried every possible way to change one of my alert sounds and nothing is happening
i removed the sound
still plays
i removed the sound, added a new sound that is nothing but silence
it still plays the old sound
i hit save, i hit refresh, nothing changes
seriously, every time i hear this now i feel like my brain is going to explode 😄
swift parcel
check to see if the alert has any variations
pine hemlock
What alert are we talking about
if you arent noticing a change on the edtior try ctrl+f
and see if the problem persists
sry
long garden
ok, this is on a new level now
pine hemlock
ctrl+f5
long garden
i deleted the entire overlay
made a new one
from scratch
deleted the source
made a new source with the new overlay
and it is STILL making that sound
long garden
oh good lord
i just figured it out
it's because you can change the sound for the alert both in the overlay editor AND in the stream store editor
so it's the sound i assigned to that item
pine hemlock
yes
long garden
this sound was driving me bananas
pine hemlock
long garden
i've heard it like a million times now
i never want to hear a cash register again in my life
pine hemlock
At least you figured it out before i had to type it
mild frigate
My commands to trigger SE store sfx dont seem to be working. I can go to the store link and redeem then manually but the commands dont trigger the SFX through my OBS
pine hemlock
Which commands
!redeem itemname should redeem the item and play the sound effect, assuming the item is set to sound effects
you also need https://www.cuda.live/s/7Athgivp.png this checked
If you want it to be able to be redeemed via chat.
I would also doublecheck that !redeem is enabled in your default commands
long garden
sorry if i seemed grumpy. 😄 you guys are awesome.
pine hemlock
you didnt. you're fine
pine hemlock
@mild frigate Sound effects = just a sound that plays, no alert image. Stream perks = Image and sound alert.
But you should check if that box is ticked for redeemable in chat, as well as if !redeem is in enabled in your default commands
mild frigate
ahhh I didnt realize that it was !redeem then item name. I thought it was just the name of the comman that I set sorry! Thanks for the help 😄
pine hemlock
np
minor eagle
So, my stream title keeps getting updated by StreamElements...any ideas? Thank you!
weary mist
the only way it can do that is if the command is used !settitle
also, subtember was extended to the 18th 
minor eagle
No use of that command...like it changes on its own
weary mist
I will keep an eye on it, but there is no way that the bot can do it on its own unless someone uses that command
pine hemlock
If your title is changing maybe you have mods or such who are editing it without you knowing. Other bots could still be connected to your account as well as if you have given people editor access
Things don't happen without reason
minor eagle
^
weary mist
I 100% believe it is another bot or mod that is causing the title change. Do you have any other sites/bots/mods that have access to do that?
There are 2 ways SE can do it. 1. through your profile page with SE, and 2. through the command !settitle
1 requires you to do it
#2 requires chat commands, which shows up
pine hemlock
You have bebo bot and a bit with your own name. More than likely one if these have access to change your title
You should probably go to https://www.twitch.tv/settings/connections and scroll down and revoke access to stuff you don't use or don't know.
misty wagon
Muxybot is in channel too, unmodded but it can still be active in some way.
Also Faegwent is in there, we all know he's the dark master
clever mango
Faegwent 
lament blade
i have an question
i cant enable the roulette command in the commands tap and the roulette thing is enabled on the modules
minor eagle
Just got rid of muxybot
clever mango
@lament blade Once you enable the module it's enabled 😃
lament blade
i try to do it in my chat but it dosent work
clever mango
There is no enable/disable for modules on the default commands page
clever mango
Right
lament blade
and wont let me enable it
weary mist
if you enable the module, it automatically enables the command
lament blade
hm
clever mango
It's enabled from https://streamelements.com/dashboard/bot/modules
weary mist
its a visual thing if you don't see it enabled
lament blade
yeah its enabled
clever mango
what are you typing in chat to test?
lament blade
i gave my self some points and did !roulette all nothing happened
weary mist
kk, give me a minute
lament blade
but i can do !roulette 1000
nvm
just decided to start working ;P
thanks anyways
weary mist
fyi
clever mango
good to hear
lament blade
why
weary mist
because it currently takes you to your old name
misty wagon
@minor eagle https://streamelements.com/dashboard/account/import Do it
minor eagle
I've done that before; do it again?
weary mist
lol, he means start dropping alllll the 10 other services and join us 
minor eagle
LUL
weary mist
it would for sure get rid of your title changing issue
minor eagle
That's the plan though
weary mist
😃
misty wagon
👍🏽
sleek geyser
Why are so many of the emotes so small? https://stats.streamelements.com/c/azzuritetv is this a bug?
also, is "streamelements" supposed to be listed as a chatter?
weary mist
do you mean like this?
misty wagon
Terra and Scalper, I hate you both
sudden sail
Anyone having issues editing their overlays? If I go to hit edit it just brings me to a page editor with nothing to edit
snow bane
Hello! I'm getting weird errors for different users when song requesting. One is saying they reached the limit per user but I have no limit. Another is getting internal server error
Some users are able to song request though.
clever mango
@sudden sail the site is loading slowly at the moment, overlays in particular. I'm sure it will be back to normal soon.
forest ocean
seems to be down atm
clever mango
@snow bane have you had issues with SR in the past or did it just start?
zealous galleon
seems to be down right now
clever mango
Dev team is aware of site issues at the moment, everyone. Thanks for your patience.
chilly viper
@clever mango site down, overlay down
abstract dome
yeah how long do you think it will take them to fix it terra , sorry to be inpatient but just wanted to know when i could make an overlay
clever mango
No ETA
abstract dome
impatient*
clever mango
Could be 2 minutes, could be longer. The devs are on it.
abstract dome
k
wicked oriole
"scuffed server" lol
chilly viper
i was about to go live right now :/
weary mist
I may have forgotten to feed the hamsters today
topaz torrent
I cant login the stream elements website
clever mango
Dev team is aware of site issues at the moment and working to diagnose and fix. Thank you for your patience.
final isle
fuck the donation link doesnt work too.....
drifting sluice
oh boy
final isle
@clever mango how fast can we expect updates?
clever mango
Stay tuned. I'll update everyone here as soon as I receive them.
hazy horizon
but i want it NOW
clever mango
At this time all I know is that the dev team is diagnosing
bleak quest
overlay is down too
weary mist
Dev team is aware of site issues at the moment and working to diagnose and fix. Thank you for your patience.
stuck hamlet
final isle
EVERYTHING IS DOWN? PANIC! 
weary mist
🔥
final isle
🔥
real ore
IT'S ALL ON FIRE!!! 🔥 🔥 🔥 🔥 🔥 🔥 🔥
weary mist
Proabbly ran out of coal, or I forgot to feed the hamsters. I knew there was something I didn't do today....
🤔
ornate hearth
Oh my... my overlay turned into a timer counting down to Twitchcon it is on fire indeed
stuck hamlet
That's our homepage.
ornate hearth
lol... that's funny. I refreshed it and it's back now 👍
wicked oriole
Everyone riot!
chilly viper
everything got back to work for me, for now 😄
drifting sluice
all goood now
stuck hamlet
Slowly putting the fire out
drifting sluice
give them the good food this time before they revolt again @weary mist gosh!
weary mist
swift sky
Just tuning in here
is the bot down ?
"internal server error"
i keep getting and it was lagging hard
wicked oriole
Whole service was down for a couple minutes. Seems to be coming back up slowly
swift sky
kk ty!
spring cosmos
My overlays won't show up in OBS is this a server issue for the time being?
weary mist
Dev team is aware of site issues at the moment and working to diagnose and fix. Thank you for your patience.
spring cosmos
Yeah it is working now cheers!
upper monolith
clever mango
Servers have been upgraded and the site is now live again. If you are not seeing your overlay in OBS, please refresh the cache in the browser source properties. Thank you for your patience.
proud pumice
no need to refresh overlays, everything just works xD
clever mango
strong dock
se
proud pumice
❤
now some people said something about redemptions issues
we're taking a look to make sure it all works fine
analog forge
redemption was bugged for me earlier, seems fine now
clever mango
@snow bane I'd like to help with the song request issues you're having. When you have a chance, please visit https://streamelements.com/dashboard/songrequest/settings and message me a screenshot of that page
I'm also looking into this from my end
proud pumice
yeah seems like the bugginess was the load issue, everything seems A-OK now
let us know if anything new arises
buoyant sigil
I'm getting double sound for Alerts even though I have Shutdown source when not visible enabled. I've seen this as a common issue that's come up and I forget what the fix is
clever mango
I can take a look with teamviewer if you'd like @buoyant sigil
Multiple possibilities causing double alerts
not shutting down sources is most common
buoyant sigil
Okay. Also, any plans on making the overlay preview not use 40% + CPU?
clever mango
I'd be happy to look into that in teamviewer
I'll be ready in just a couple minutes. I'll meet you in the teamviewer voice channel
ripe holly
does stream elements not recognize amazon prime subs for alerts? or do i need to enable something
clever mango
Prime subs are recognized as soon as Twitch sends us the notification. The problem comes from here:
clever mango
cuda
ripe holly
ah ok so it's on the subs end
clever mango
right
ripe holly
pine hemlock
If you notice it with a normal sub, then theres a problem
but yeah
We alert what twitch API gives us
ripe holly
ps cuda i have the same headset as you lol
weary mist
I "think" the new backend, once it is released to everyone, will give use the ability to get more information
ripe holly
ok so with the new beta it'll give more options?
weary mist
just based off of what I have heard, it should. you know, once twitch rolls more bugs into it
weary mist
❤
clever mango
https://download.teamviewer.com/qs @buoyant sigil
sharp linden
Quick question, when setting up chat alerts for tips, what does the amount indicate?
sharp linden
Ok, so you can put a message in for a particular tip amount, or put 0 for any other amount?
clever mango
The amounts on the left are minimum
So if you have an alert for 0 and an alert for 2, tips up to 2 will get the first alert. Anything 2 and up will get the second alert
sharp linden
Awesome, Thank you
clever mango
For an alert for an exact amount, add a message for the amount and then another alert for .01 higher
clever mango
do you have tipping presets on your tipping page?
sharp linden
Yes, for example, I have a preset for 3.50, but I cannot make a chat alert for a 3.50 tip
clever mango
Yes, I see this now. I know for the tipping page, without presets the user is not able to type in amounts other than whole numbers. When presets are enabled, any amount can be tipped. I'll report these bugs. Thank you 👍🏽
sharp linden
Haven't gotten that far yet lol
Switching over from branebot
Tried going stream labs and deep-bot, but I hate deep-bot being unresponsive... and needing two seperate things to do one job
clever mango
You'll see that the alertbox tip alerts have variation settings as well and they will work there
sharp linden
Ok, just won't get a good chat alert, all good
clever mango
Chat alert will just not be customized at this time but you can have a general chat alert 😃
I've reported it so it will be fixed when possible
clever mango
You're welcome Welcome to StreamElements.
sharp linden
Why thank you, thank you very much
burnt flint
Hi I just started to use streamelements and the commands dont seem to work. I already modded streamelements
clever mango
Please link your twitch
burnt flint
clever mango
The bot is not in your channel
From the dashboard click Join Channel on the right side
burnt flint
under bot settings? it says part channel
clever mango
Ok, part and rejoin
burnt flint
done
clever mango
did you change your twitch name?
burnt flint
a week ago or so
clever mango
sharp linden
@clever mango is freakin killin it lol
Another question, I moved over from Branebot, and would like to transfer my viewers points from there to here. Has anyone here had experience with that yet?
west mortar
Is it possible to have a CLR Browser that plays song request in OBS instead of having to have it open in chrome?
burnt flint
Terra where do you live? cuz it is 1 AM here and tbh I wasnt expecting an answer till tomorrow lmao
clever mango
@west mortar It's not but I believe it's been requested on the SE ideas board https://strms.net/ideas
Check it out and upvote it along with other ideas you like
@burnt flint Same timezone
24/7 support here in the discord
burnt flint
mmh that jus got me a question too. Is there a way to have song request command + the name of the song in stream overkay?
lol
clever mango
There are many people in here providing support
Requested songs can be shown on the overlay using current song widget
burnt flint
clever mango
if it's playing from the queue and has been requested using a youtube link
backup songs do not show on the overlay at this time due to a youtube API restriction
burnt flint
Can you explain the widget thing? right now I use spotify + snaz and a text file
clever mango
The widget can show the currently playing song from SE song requests, a plug.dj room, or a dubtrack.fm room
The widget is found in the overlay editor once you create an overlay on the site
burnt flint
I just realized that im stupid and forgot what widgets are even though I use them
Thank you lol
misty wagon
He @clever mango lemme know when I need to bring fresh brew 
Making one myself as my son plays soccer in 2 hours 
clever mango
misty wagon
I need me one of those 
winged sundial
good evening everybody. I wanted to know if there is a glitch with the stream reports after each stream. It happened now a couple times that when the stream has a slower night I receive my stream repor. But when it is busy i do not get a stream report via email. Happened atleast 3 times
clever mango
@winged sundial I've not heard of this but I will certainly pass your information to the staff who can look into why it's happening
winged sundial
@clever mango ok i would appreciate it 😃 i just love those stream reports . Tonight was another great night but diidn't get one tonight . So it happend today and in the last 2 weeks twice
stuck hamlet
We fixed something today, hopefully that fixes your issue as well
stuck hamlet
😃
stuck hamlet
That's normal time frame 😃
winged sundial
kk glad to hear 😃
clever mango
Yea, up to 30 minutes post-stream is probably normal
stuck hamlet
We give a little down time just in case you didn't mean to go offline, or if obs bugged out or something 😃
winged sundial
oh okay makes perfect sense 😃
late shuttle
i'd have a few questions regarding the tipping system! What is your percentage on it and what are the payments your system takes in besides paypal (or is it only paypal?)
clever mango
Currently only paypal but other payment processors are in the works.
And StreamElements takes 0 from tips
The entire platform is free.
late shuttle
Ok! Great! Thanks!
misty wagon
@late shuttle bonjour. If you have a local payment you still want to use, lemme know. I might have a solution.
upper steeple
when you do a giveaway and draw the winner does it announce the winner in chat?
clever mango
Yes
upper steeple
@clever mango awesome thank you
coral kelp
why does my latest follower show nothing
upper steeple
when the giveaway says "give everyone their first ticket for free" does that mean they don't have to put !ticket 1 or !enter 1 to enter with said free ticket or are they automatically entered by not putting anything in the chat?
upper steeple
gotcha
stuck hamlet
Are you using the right widget? @coral kelp
coral kelp
yes
it showed followers before
then someone followed
and it went blank
second time this has happened actually
stuck hamlet
@coral kelp The name is too long, you have to stretch out the widget.
or make the font smaller.
whatever you need to do to make it fit.
lament blade
hello all, sorry for trouble, so i'm french and need help, but not very good to write in english, is there somebody who can help me in french ?
it's about the BigJimId channel and flames
stuck hamlet
oui oui baguette
lament blade
cool, on peut passer en mp stp ?
stuck hamlet
on peut parler ici
lament blade
ok
stuck hamlet
cest correct 😃
lament blade
dac merci
présentation rapido : Djee 58 ans joueur sur Warframe, j'ai trouvé la chaine de BigjimId qui permet de gagner un glyphe personnalisé, et il me faut 10 flammes, je ne comprends pas ce que je dois faire ?
stuck hamlet
Tu click sure ''Redeem Item'' et sa va te demander de login, pour faire sur que ta 10 flames.
Une fois que cest fait, cest au streamer de te le donner.
lament blade
je suis loggué et j'ai déjà 5 flames, mais je ne sais pas comment avoir les 5 qui manquent
stuck hamlet
ahh
lament blade
sur le site ça dit : bigjimid rewards 2 points every 10 minutes. je regarde des stream, mais je ne gagne pas de points
lament blade
ha ça ne marche qu'avec les live ?
stuck hamlet
je verifie 😃
lament blade
merci
stuck hamlet
oui, tu gange des points (flames) quand il est live
lament blade
dac, je comprends mieux
stuck hamlet
ah je voit, il n'est pas live maintenant.
lament blade
ok compris, je croyais qu'il suffisait de regarder ses streams, mais pas nécessairement qu'il soit online, merci l'ami pour ton aide
bonne continuation @stuck hamlet et à bientôt peut -etre, salut à tous
bye all, have a nice day
lament blade
merci
stuck hamlet
Pas de probleme
clever mango
Au revoir
clever mango
🥖
lament blade
I have a question. Im using the Subscriber Combo. My sub count started at one. Is there anymay i can put in the actual number of Subscribers as the starting number? Im not talking about the actual Sub goal. That i know how to adjust
stuck hamlet
Sub Combo 🅱 roke
upper steeple
someone just tried to enter my giveaway and nothing is happening
no confirmation, no show of any entries
stuck hamlet
😃
coral kelp
@stuck hamlet seems kinda counterintuitive that itd just not show it instead of cutting it off but thank u for telling me how to fix it :)
stuck hamlet
no problemo
azure dock
my internet is near perfect but stream elements is extremely laggy. no other websites are lagging 😦 idk why its happening
vivid trail
@azure dock Thanks for letting us know. It's probably just peak usage, staff has been informed to handle it. 😃
proud pumice
can anyone else check if he's getting lags on SE, it works flawlessly for me, lets see if thats a regional AWS server thing 😄
tight harness
Fine for me too in England
proud pumice
@azure dock what region are you in? and do you get that only in the overlays section, or entire website?
crimson quest
wondering, is there a way to make a alert only pop up if it meets a certain donation limit for tips/bits?
doing a special scare stream tomorrow encouraing people to scare the crap out of me
crimson quest
i thought i had seen it last night but i cant find it
stuck hamlet
You would make a variation for that 😃
crimson quest
ah that is what that is
stuck hamlet
Choose ''Exact amount'' and then do the whole song and dance for the rest of the settings 😃
crimson quest
well i was gonna just do like at least a $2 limit, now that idea of 666 intrigues me
stuck hamlet
hahah
You could have different ones
you could have $2 scare you
and have 6.66 scare the shit out of you
crimson quest
i guess i am not sleeping tonight
lots of work to do then, diff sounds, graphics, etc
stuck hamlet
So for your default alert, the minimum amount would be here: https://www.onslaught.ca/s/A0fihs14.png
and in variation settings: https://www.onslaught.ca/s/0oz8rzno.gif
crimson quest
thank you!
stuck hamlet
No problem 😃
upper steeple
is there anyway to check how many tickets someone has entered in the giveaway with?
cause i have someone that has only entered with 6 according to chat and the max is 10 and it says they can't enter anymore
crimson quest
another question, with tips, is the amount entered in there to trigger the alert, in single bits or also dollars?
would i enter 6.66 or 660
er
666
no decimal
i guess testing will answer that i think lol nvm
stuck hamlet
@upper steeple There's currently no way to check tickets entered, but do you have sub luck on/is that person subbed?
stuck hamlet
The site is optomized for Chrome, this is a known issue on firefox 😃
tight harness
Gross
crimson quest
for halloween lol
tight harness
I understood, still gross
crimson quest
hahaha
crimson quest
i neeeed them
tight harness
You'll get some spooky things soon enough, don't worry 😄
crimson quest
i am really glad i moved everything over to you guys
stuck hamlet
We are glad you did too 😉
tight harness
I'm glad you moved everything over too 👍
upper steeple
@stuck hamlet yes