#helpdesk-twitch
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So, if I set up a streamelements tipping page, people can chargeback?
If they use paypal ^
You can prevent charge backs to a certain limit, so one of the settings we have is called ''Force Users to login'', this ties the username to the donation making users more skeptical about charging back AND making it easier to win charge backs
i'm live now and apparenlty my stream store isn't working ... halp?
What isn't working? @terse canyon
i'm seeing a user redeem an item and the sound isn't happening.
go in my stream please, the mods will give more info
I redeemed three sound events in his channel, but no sound played.
Sound is apparently turned on.
broswersource is pointed in the right direction.
@terse canyon do you have the redemption widget on your overlay? I'm sorry I can't tune in right now
Well I'll have to check in about 15-20
i dont see store redemption widget in his overlays @proud crow @terse canyon


Hello. I recently started using SE and i have kind of a problem with songrequest. The thing is, people can only request by posting links, typing in !songrequest "song name" doesn't work, only the link requests it, how do i change that?
The only one who can change that is youtube
They set an aggressive limit for API requests and SE was maxing that out with searches so for the time being it's only possible to use request with link or video ID
Hopefully in the future with an increased limit (working on it) searches will be possible
Oh, so it's an issue that i can't fix, thanks a lot!
It's a situation that only Youtube can fix, hopefully they will ๐
Your Loyalty settings are a bit buggy ๐ฆ i have set to ignore "streamelements" it is still getting points - 2. : Have u fixed the host funktion ? people hosting me are not getting the "bonus" - 3. : Idea to Delevopment : Subs can get 2x points or simular setting could be nice ๐
There is a sucriber multiplier in your loyalty settings already.
- are you sure you did it correctly, should be working fine. 2) Host work, they just need to be above 0. 3) we have this.
Log out and back in to refresh your OAuth Token just in case it's expired
Host bonus requires an active overlay during the stream. Do you have one?
Loyalty-
Do you have a subscribe button?
I have affiliate'
If so, log out and back in to see the subscriber loyalty settings
^
Thx ! the relog fixed it !
head over to: https://streamelements.com/dashboard/leaderboard/current and remove StreamElements on the leaderboard if you wish
I am removing the "score" for StreamElements , before streams i just wish to the "ignore" would work -- but mby all problems are gone now ๐ after the relog - ill look after the stream tonight ๐ thx for the help
With those settings, those users will not earn any more points.
It should be ignoring the bot but yeah maybe the relog fixed it. Let us know if it isn't working now
They can get points if you award points to everyone though
Just not by being in the channel
Okay ๐ nice to know ๐
hey I have been using the in channel bot. How do I make it so mods can not make commands?
Find the !command command under default commands and set the user level to broadcaster
thank you
If there are mods you WOULD like to be able to use this command, you can set them to !level 1000 which is for super moderators
and set the minimum here to super moderator
!level 500 moderators won't be able to use it
hey plz tell me how to create this "Scalper: you won't be able to do it visually, but if you use the ${channel.viewers} variable, it will fetch your viewer count from twitch"
๐ค create what?
and how can I add this number on my stream overlay ?
Not possible, which is what Scalper meant by "you won't be able to do it visually"
It's in chat
It could added to a timer
timer? - now Im lost
chat command timer
There are ${channel.viewers} people watching WekizZ kick ass and chew bubble gum.
posted every x minutes by the bot
Hello, on the overlay stream labels, how do I make it so the text is left justified?
it's currently center justified
Click the layer and then text settings on the left side
is it text margin?
alignment
thank you! i looked for quite a bit of time lol
mh, guys, Anton has a strange issue with Xsplit loading the overlay, but the scrolling text is static for some reason
for me his overlay works fine, after refreshing it also works fine
btw. it is Xsplit and i have no freakin idea what is broken
So the xsplit user doesn't know xsplit ๐ค
everyone has a different setup
Jokes aside though it is weird
so i have no idea wtf is going on

since the overlay is loading for me on chrome and in his xsplit, i have no clue what causes the scrolling text to stop
is it an actual text layer?
yeah, it is a part of his SE overlay
and it runs fine after he refreshes the link
so i sit here like O_O
well told him to activate both "shutdown source" and "refresh source" for the link, that should work in OBS
:p
Looking for a little help with custom bot commands and variables:
here is the command (!test) response: username ${user} text ${1}
Message: !test monday
Response: username ikmyer text monday
Message: !test mrjughead87
Response: username MrJughead87 text mrjughead87
Why does the {user} var get replaced with the text instead of the user using the command ?
${sender} always uses the person who sent the command
if that's what you're looking for
awh, it is. Let me test that one.
${user} will use whatever follows the command if there is something there
if nothing it should use the sender
{sender} works. Thanks !
{user} seems a little misleading then.
awh, ok.
I'm good now. Thanks !!
ok, that makes sense
nvm i got it
Hmm ๐ค not having any problems with my overlay
no problem here
Hello, not sure if this has already been reported but when I am creating an overlay and adding in a widget for example the store redemptions. I am wanting to set it with a custom SFX which I can see I have the option to. For whatever reason I cannot rid the other standard alert that is with it. Sounds like a "whooo" but plays with my sound effect. I have tried clearing all sounds and image to it but still makes a "whoo" is this a bug or something else in settings I have missed? I would like to custom the store redemptions but do not want a "whoo" ... thanks
When viewers redeem sound effects, the store redemption widget plays the sound effect that was redeemed
When they redeem a stream perk, the sound effect that plays either comes from the store item if โ this item shows an alert for the item OR the default sound for the store redemption widget if that option was not checked
I understand that but its not playing the sound effect I am setting it to. It seems to be a standard "whooo" sound. Even just made a new overlay as a test and just put in store redemption widget and again its this standard sound. I clear it and then put custom in and again it plays my custom and standard
Do you have mutliple overlays created? Is OBS running?
I have other overlays but in a specific overlay that I am editing and I emulate the store redemption for this one overlay it plays the whooo and other effect of mine. Yes OBS was running but regardless of whether its running or not it still plays this whooo sound
Because it's playing the sound from multiple overlays ๐
@tough kiln are you testing it with an emulation, or with buying a sound effect from your store?
In OBS, each browser source needs โ "Shutdown source when not visible"
But if you've got one open in OBS and one open in chrome, they can both play alerts simultaneously
Ok i shut down OBS and deleted all my overlays in stream elements and its not playing just my custom SFX. thanks for that. If i make other overlays its not going to re cause the issue is it as I want and need to make more than one overlay?
Hey everyone! My whole stream had the cheer cup on loading mode today and I'm not sure why.
You can have as many as you'd like. The key is to not have them running at the same time if they have anything that plays sound
such as alertbox/store widget/cup
Well never mind it fixed itself now LUUL
LUUL yeah
I was about to wait for someone to help me then it fixed... 10 mins after I ended stream without a cheer cup LUUL
lol
(not mad btw LUUL just laughing)
is there a way to reset the follower goal widget globally?
i know u reset the x of goal, but i want to be able to change the actual goal and not have to go in to EVERY overlay
also is the editior going SUPER slow for anyone else?
The follower goal total is set per widget, not globally.
well i need a global one ๐
In regards to the slow editor, do you have kappagen in the editor?
Chrome version?
ya its chrome
ersion 60.0.3112.113 (Official Build) (64-bit)
but now its showing its updating
Version 61.0.3163.100
but ya follower goal widgets.... why arent they global? like i have it on 95% of my overlays and now i get to go and change each one because i hit the goal. ๐ฆ
A few people have reported issues with the editor in that stable version for some reason. I'm now using beta and it works fine so it should be resolved with the next stable release.
Widget settings are saved within the overlay
I have a ton of cef-bootstrap files running when I look at taskmanager, would that be from anything from streamelements? Overlays, etc
This is part of the reason why widgets cannot currently move from one overlay to another. It's the way the overlay manager is designed.
@timid pulsar cef-bootstrap is the browser source process in OBS
No, only memory
That's normal
any bootstrap is a open web source browser ๐
Think of them like tabs in the browser
But this is why it's important to โ "shut down source when not visible" or they will all use cpu to be rendered at the same time
but if u have a chat window u have to keep it running
otherwise it wipes the chat box each time
Well, you don't have to
is there a way around that?
i hate switch to a brb or talk overlay and the chat box is empty
In your case you would leave that overlay running
lol
But people that don't care about the chat box being full when they switch to the scene will just keep it checked
haha my chat is just too dead... ๐ฆ
I have a sub showing https://imgur.com/k1P2hR4 that they are not getting the correct amount of currency -- check the screenshot.
Subs are not earning the sub-multiplier?
log out of SE and back in
is not indicating that
what visual bug?
Well, it reads them getting 10, but the sub that sent me that screenshot is actually getting 30
So it shows 10, but they are getting 30
It shows the base
So they are correctly getting the amount
for everyone
I see.
Maybe have it show what subs get too? Or what "the user viewing" is getting? The sub was confused a bit
"I thought I got 30?"
Add that to the ideas board please ๐๐ฝ
In the meantime you can take a screenshot of your loyalty settings
that you see from the dashboard
and make a command linking to it or add the pic in your twitch profile
Hello. I setup an account a while back but can't connect any more. Every time I try to conenct to the website it just hangs on a white page. Any idea why?
browser? @celest walrus
I agree with the idea, @untold estuary. I'll add it to the board since I see you are streaming
Ty ๐
@clever mango Firefox
The site works best with chrome. Try that if you can and if it still doesn't work we'll move to plan B ๐
Thanks, @clever mango
I closed and ended my giveaway but it's still showing up on the overlay, why?
This a known bug. Sorry about that. Just refresh your overlay in OBS and it will dissapear
ok thanks
@here Hi, i need some help. My mods are not able to use the important commands like !permit, !game, etc... why is that? ๐ฆ also, my subs cant post links... where can i change that?
what do you mean? @stuck hamlet
Do you have one of your mods around, so we can test this right now
oh, just a sec. I'll check
no... i do not ๐ฆ
but i can put you as a mod so you can test it
if that works

Hi, is there any way to move a song to the front of the queue with songrequest?
o rip
is there a way to link the hype cup and kappagen across overlays or just have those as separate ones
Seperate. there's no way currently to copy widgets between overlays. It's on the ideas board and available for voting though ๐ https://strms.net/ideas
okay awesome
i use one overlay for all alerts, kappagen, hype cup and bitboss... oh wait...
aha

the loyalty points system doesnt work for me
All of it or part of it?
seems to be: https://streamelements.com/aversifiedttv/leaderboard
i typr !pandas in my chat
the currency i set it up to be and it doesnt show up for me
how much pandas i ahve
have you set the alieas for the command?
have
alias*
alias?
go to chat commands, default commands, then scroll down to the points command, click the pencil, and put pandas into the alias field, hit enter, then save
hiya ๐ If you accidently import another bot into streamelements more than once, is there a way to undo imports?
like tips? or commands?
tips. It was my streamlabs I accidently imported twice so theres doubles of tips, subs, etc
I would just delete them all, and re-import
ok thank you
Is there a way to have StreamElements say what song you're listening to? Ala Spotify
I dont have access to "Browser Source" in OBS Studio 17.0.0
halp
how do I do a overlay now?
You upgrade your OBS
Is there anywhere i can request a theme overlay?
@fossil hollow Put it on our website located in #๐ญ๏ธฑfeedback-and-ideas :D
can some one help me get my overlay working
Sure, what's up?
im trying to put my overlay on the live stream
but it wont go on
like the brb
etc
Uhm
Did you add it to your browser source?
If you did, is it just not showing or what
@neon knoll
@slim cairn tbh i dont no
Do you know how to add it?
@weary mist ๐ฆ
@neon knoll
@slim cairn no
0@lament blade
So go on OBS
i have my overlay
I don't understand the problem. Could you please recap it for me?
i have my overlay ready but if i want to go afk it wont pop up on the live stream
Ah
I might need to chat with you when you have some time in my Discord @weary mist I need that brain to throw words at
So create a new scene @neon knoll
sounds good
Once you create a new scene, add a new browser source
ok
Go to your dashboard
And select my overlays
When you do that select the "brb" overlay and copy the link on the left panel
Put that in the browser source in the new scene and that should be it!
Whenever you want to go afk just select that scene and when you come back go back to your other scene
do i click lunch overlay?
@neon knoll if you get lost then go ahead and just look it up on youtube
No
There should be a link
I'm on my phone so I can't screen shot
No you shouldn't thank me I'm confusing and didn't help at all
check out a few vids on OBS to learn about the features it provides, and it will all fall into place
no shortage of streaming/OBS tutorials on YT
can someone help it wont let me adjust the size of the hype cup
i put width down and it just resizes the box
@abstract dome if you click the widget, then click change cup, there is a size adjustment bar
i just helped @neon knoll for like 1 hour to set his OBS up
ok it worked
lol
couple more questions
i have to put all the widgets and things ALL the way to the left for it to pop up on oba
obs
@slim cairn that's super generous of you GG WP
its like i put it in the green but it doesnt pop up
@abstract dome for that, double check your OBS broser source properties, you probably have it set to the default values, make sure to chang them to width 1920, and height 1080
omg ur awesome lol
thanks
oh also does anyone know why my twitch revenue goes slowly down?
it was at liek 95
now its at 50
over a course of 30 days
it only shows the pased 30 days. if you want to see all of the past, change the date
ohhhh
Hello, I have the excel file of ankbot r2 (point) I want to export it to streamelements, what option do I choose?
heya, I just watched two of her videos already... still got some questions regarding commands and importing bits
@mighty coral Sorry, but importing bits is currently on the works.
You can ask your other questions though!
@rotund coyote make sure the file is in username,points format, CSV
I'm on music stream and it's getting internal server occurred messages when trying to add YouTube links to donations.
@ripe laurel link meh
im wondering if someone can convert a command used for ankh into being able to be used for streamelements
the reponse is: "$readapi(http://twi.exlux.co/weather/$user/$dummyormsg)"
i'm assuming it's a matter of swapping variables, but i'm not sure which for which
Well the api command would look like ${customapi.http://twi.exlux.co/weather/$user/$dummyormsg} but im not sure what $dummyormsg is
tru
$(customapi.http://twi.exlux.co/weather/$(user)/$dummyormsg)
$dummyormsg: This will get replaced by anything behind the command. If there is
nothing it be cleared from the response message
oh, gotcha
its an ankh variable
so what do people put in, is it one word, multiple words?
almost. Because it is a URL you are sending, its slightly different
replace ${1:} with ${queryescape ${1:}}
that should code it to work for the URL
like
!weather los angeles
will do
${customapi.http://twi.exlux.co/weather/lord_scalper/los+angeles)
$(customapi.http://twi.exlux.co/weather/($user)/$(queryescape ${1:)) gave me I'm terribly sorry, something went wrong in my brain! Please try again./los+angeles
discord isnt liking the api link ๐
haha, replace the {} with () and discord will be good ๐
there
hmmm
I don't think there is a command for that. try it out without the queryescape and just the 1:
doesnt work i tried
bleh
damn
well, then I will bug nuuls 
lol
as a work around, make sure people use the los_angeles, and a $(1) should suffice
It would work if they used not _

wait
http://twi.exlux.co/weather/lord_scalper/los+angeles works but when its in the api command it doesnt work
๐
I got it
We're all idiots
@proud grove ${customapi.http://twi.exlux.co/weather/${user}/${queryescape ${1:}}}1
@weary mist we have ($user) not $(user)
we had*
๐
anytime
that floating 1 at the end of the response? important?
hello! I have a question about SE
is it possible to have an overlay be activated via a chat command?
or a layer of an overlay rather
Unfortunatly not. The reason being is that the bot is not hosted on your local machine, so it would have no way to activate a hotkey in obs for you
what if it actived the layer in the SE overlay tab
@proud grove dunno what you mean
@wraith marlin interesting concept
dw bout it, removed it and command still works
oo k
how I see it working would be a layer in the SE overlay editor that can be toggled on/off via a !command
I like that idea, and I think it could be something that could work, though might take some time to implement due to programming complexaties
complexities?
yeah totally!
just posted it in #๐ญ๏ธฑfeedback-and-ideas ๐
thanks for the help
๐
Since the original Kapagen shut down, the new one on stream elements is really badly integrated/not user friendly. is there any way to limit and select a spot for the kapagen chat emotes to display from like it had on the original?
Of course! And the Kappagen was integrated by the original designer, who recoded it the way he originally wanted it (more scalable. If you turn off Use Entire Screen, it emotes will only show up in the widget frame
yeah that fine, thats working, what im talking about is right now is just randomly spawns on the screen
i used to have it in a very specific spot
how do I select a spot on screen contained in the widget
and it only spawn there
Ah, I don't think he decided to keep that feature, though you can post it on https://strms.net/ideas and it could get added back in
I know a few people would love that feature
Could always have another widget just for the emotes you want in that specific spot
Not what he's looking for. I know what he's looking for, it's just @rapid tapir being busy with life
So I had made a overlay for twitch using photoshop with Recently Followed, New Sub, etc.. and I was wondering how to make it so it shows real time latest follower etc. When i test a follower, it does not change my custom overlay for latest follower, it jsust says "Name just followerd" and i want it to change whenever I get a new follower. If anyone could help, youre a bro
@prisma verge what your looking for is a widget named ''Latest Follower''
well yeah i see that widget but how do I make it so my custom overlay will change when I get a new follower
I'm not sure what you mean, could you show me?
actually I may have figured it out, let me try something
Is there a widget/way for me to see my top 10 tippers monthly?
I believe something like that is in the making

What CPU do you have?
It's from Cef-Bootstrap.exe process.
I have an i53570 and I've a friend with the same issue, i7 4770K
There shouldn't be multiple cef-bootstrap using that much at a time. If there is, then there are sources that don't have โ shut down when not visble.
I did disable all the sources from OBS. The window is Black right now
That's the weird thing
And cef-bootstrap is still running?
Yes, both of them
They're in other scenes running then most likely
They are the ones from StreamElements
I'm using one of the themes in the webpage
Maybe is because of that?
With the themes, there should be one cef-bootstrap visible using CPU at a time
And it's only while it is loaded in the preview
After changing the scene it should dissapear?
Yes, If shut down source when not visible is โ in properties
Every browser source needs this checked so they don't continue to run in the background
ohh yes that's it
I'm sorry.
I guess ingame sources eat the same ammount of cpu, right ?
No problem, glad you got it figured out
The amount of cpu usage depends on what is in the overlay
Is this an animated theme?
You're welcome to try any theme but I think with your processor you will have more luck with the static version
They might be a killer for your cpu
true hehe
But we've got static versions of every supertheme for this reason ๐
I'll take a look into that. And the last question
Is there any way to change the colors ?
To make it a little bit custom ?
I guess you could play with OBS filters for the source but it's going to affect everything in the overlay, not just the graphics
Hmm I see what you mean
Color options for the graphics would have to be done by our artist before being added to the themes gallery
And she's quite busy with lots of new themes to come ๐
Any new incomes to pubg ?
There's multiple PUBG themes already, I believe currently they're working on making themes for more games rather than sticking to just a few, it does make sense ๐
yea
Well. I'm going to keep trying this ๐
Thank you for everything. See you around guys !
You're welcome 
Good luck 
is there a way to import the point system and stuff like that from "phantombot" to stream elements ?
much thanks
hi @lime wolf ๐ค
hey ๐
i need help with streamElements
how to set on StreamElements to check my coins on loyalty
yea points
!points
like that
i wana to set this on my stream
but don't know how
yea but how can i set to check my points
like when type in chat !points that show me my points
watch this please - https://youtu.be/hM7D0HJDRHg
Loyalty system keeps your viewers coming back for more and increases engagement. Watch our video guide and learn how to take it to the max. ----- Got any que...
ok ty
Ayeee, so how do I get this sound effect thing working when someone redeems it?
add the store redemption widget to your overlay
ahhh, thank you! I thought that was just the notification and not the actual sound effect someone redeems my bad!
can i have in my twitch streamelements+streamlabs ?
You could if you really wanted to, it's not necessary though ๐
@hoary trail if you're having issues with the website, try downloading the chrome beta and see if its any better. I saw your tweet earlier. Theres an issue with the latest chrome update and some users 
I have to use the beta myself
gotcha, thank you!
Ok one more quick question, i got the sound effect working, but the actual notification itself is not popping up in my OBS but it's popping up in the preview
Right click your browser source in obs -> properties, refresh the cache
see if it fixes it
Nope, when I launch the overlay in a new tab it doesn't show up there either
yessss
On the overlay editor? ๐ค
the little default present one will show when I preview
but not the one I have set for the sound effect
is it supposed to show?
You have to change the image on the store redemption widget in your overlay. The image you upload under "stream store" is just for the icon
If that makes sense
@hoary trail
good morning, has anyone had issues where using the overlays crashes OBS when you try to exit the program?
Nope
If it doesnt seem to update on the browser try ctrl+f5 in the editor too @hoary trail
@pine hemlock it's not with the image itself, it's showing this in the preview http://prntscr.com/gp2ov8 but that's not popping up in the overlay in my browser or OBS
ok thanks for the help!
@hoary trail Go to your store https://streamelements.com/jrod/store and try redeeming the item. Mine doesnt work when i test redeem it either
I dont have a lot of experience with the store sorry lmao
I clicked the horn preview myself now i want to die
Nope ๐ฆ I have been redeeming it in my chat to test it
and SORRY LOL
But yea the notification isn't a big deal, was jw why it wasn't popping up!
I think the image only shows up if you have the item set to "Stream perks" when adding your item to your store
Ohhh!! Yea that makes sense now lmao
:)
It doesnt look like gifs work for redemptions
But yeah thats how the image shows.
Dunno if thats intentional or not (the gifs)
Nevermind it started working for me
got it, ty!
Hello everyone I'm having a bit of a weird problem I was hoping someone could be kind enough to help me with. I am using the overlay manager to make a new overlay. I have chosen 720p as my resolution because that's what I stream in. When I create new a browser source in OBS I make sure to put my window size to 1920x720. However my overlay scale/position doesn't seem to match OBS.
For example when I put a widget at the top of my overlay in the manager in shows up in OBS well below the top of my screen. Here is an example with pictures. What am I doing wrong????
NM. I'm dumb. I was using 1920 instead of 1280 LUL
@rose cradle Hi. The correct resolution for 720p is 1280x720, not 1920. Also, if your base canvas (base resolution on windows) is 1920x1080, I suggest that you change your overlay resolution to 1080p, and let OBS do the downscaling
Thanks! I caught my mistake just before you wrote that but I do appreciate your response. I will make my overlay in 1080 and let OBS do the downscaling. That didn't occur to me! Thanks @silk patrol
the sub goal is so limited if you compere it with other service like streamlabs... and I think that there is bug on counting ... cus on my twitch dashbord is another number... and sub goal widget just do + sub without refresh
perhaps I'm doing something wrong, but has anyone else experienced that even if follower weight is '1' and '10'+ weight item does not penetrate or explode the cup
@blissful sand As for the difference between the numbers, the twitch dashboard does not count the streamer or free subs given by the streamer. SE is given the sub count (including these subs) through the API. There is no way for SE to tell which subs are free subs but we're looking into a way to manually correct this.
@blissful sand The sub goal is a counter and rises whenever a person subscribes (new subscriber or resubscriber). The current progress can be edited by clicking on the Widget tab in the editor or on the Activity Feed page. If you'd like a "live" sub count which pulls from the API, you can use Total Subscribers widget
If you want to just count # of subs, I recommend using the Total Subscribers widget, and changing the text to "Sub Goal: {count}/<goal>"
^
The Total Subscriber widget is the widget that syncs up every 2 minutes to the twitch count, and increments up every time you get a new sub
@storm pelican nah you're not doing anything wrong, seems to be the same for me
@storm pelican setting it to 500 seems to make it do what you want, but yeah thats the "limit"
Just depends on the weight of the other objects as well
^
I know what you mean though, maybe more impact between the numbers would solve it. 500 vs 50 doesnt seem to be a big difference
hey y'all, i have 2 questions.
first one is when i don't have any song in the queue, but my backup playlist is playing, the overlay says "no song playing". how can i fix this?
second q is: is there a way I can limit song requests to using only the stream store? and can it be done automatically or will it require manual addition of the song request?
- You're doing everything right. We're waiting on youtube to fix this.
Quick ? trying to change twitch channel that is attached to My Profile as I have changed my username on twitch, how to do this?
- There's no link currently between the store and song request. It could be done manually though.
@grizzled sail
@mental dome log out/in on streamelements
@clever mango - thank you for such a quick response
I have a quick question. I'm using green flare overlay and i set a gif for followers alerts. I decided i didn't like it and hit the small x to remove it but now i can't get the default overlay image back. Any way to do that?
Hey. I wanted to add a controllerdrop command, got the ${user} part easily, but how u add a random person from chat to get shot?
@analog kraken check the pinned messages in this channel for a way to get the default images/sounds back
@autumn warren ${random.chatter}
@clever mango Ok thanks!
alright, thanks!
I see it. That one ziip has all the files for every overlay?
Sorry, it's the standard alert images/sounds. I just re-read that you were using the green flare theme. For that image, we will need @ripe herald's help
@analog kraken let me know what image you deleted is it background or something else and I'll send you image or you can always just go to themes and add that theme again and edit as you want.
It's the alert box image
I made a bunch of edits so was hoping i didn't have to go the complete redo route
Is this the chat room for asking about the KappaGen widget? Im not sure "how" to use it.
My question: the widget box itself, does it need to be the Size of the screen? Or just a smaller box in the center? Using the random emote settings
We also have a video on the StreamElements youtube channel showing you how to use it ๐
If you select the "Use full screen" setting in the widget then the box doesn't mean anything
if you don't select it then the box is where the kappagen will happen
Cool thanks
Where the magic happens 
FYI, it's better for performance to not use the full screen
Ohh. Thanks even More
Unless you've got a powerful cpu
and the smaller the emotes the easier it is on the cpu
Very helpful
@ripe herald thanks
no problem ๐
so what is the TTL on changes to the overlays and alerts?
because i have removed the sound effect for tipping and replaced it with another, and its playing the old SE still.....
Check the variations ๐
In the overlay, is it possible to eliminate tip history for the purposes of starting a new tip goal, while at the same time retaining historical tip data for accurate displays with the "latest" and "all time" tipper widgets?
@tight rover yes, check out the Data tab in the overlay editor (goals section), or under activity feed, widget data
If you reset the Goals page, it will only reset the goal progress
Oh, sweet! Thanks!
hey all the sub goal thing why dosent it save between sceans its was at 4 out fo 10 now its back to 1
think its called sub combo
ah, that is something that is being worked on, having those save between scenes
Is there a way to transfer currency from a bot to stream elements? I've been using ankhbot for my stream currency preparing for my first giveaway, but that bot doesn't seem to allow setups for subs to have better win chances and I was told stream elements does
Yeah! If you export the loyalty points from ankh to a CSV, set it up in username,points format, and use this site: https://filter.dj/CSVtoStreamElements.html
hello, i have a llittle doubt about the bot, is there any way to add variables, edit them, and use them in custom commands? specially the "add" thing, because for example in my stream i would really apreciate to have a list of things, added by the players, and then to be able to read it from top to bottom, i mean, for example, i want to ask my viewers to give me IDs from levels in mario maker, and when they give them to me, i put them in a list made by my mods, and then read that list one after another and play the levels in the order they have told them to me.
its a bit of a strange doubt, and you can take it as an idea or a request, but yeah, i dont know xD
@devout kettle there isn't a way to do that via variable, but you can do it using store redemptions
oh wait
As people redeem the item, with a message
you can approve them, so you can say that you have done the level
not yet, but that could be possible with the future dashboard access for moderators
aw
okay
do you have any clue about when that is going to happen?
the mod access thing?
oh
okay
thanks ^^
and about the variables thing did you have a plan on that?
i mean making it so me and my mods in the future as you say can create variables?
is that a thing?
Not really sure, but you can add it to https://strms.net/ideas. That is where they will pick the next few features once they finish with youtube and dashboard access
Is there a simply way to just turn on and turn off the entire store with one click? There are moments hwere it would be so great tto do so quickly...
@tulip pecan hm, not yet, but that is a cool idea
You know what would be EVEN COOLER! - store folders. Lets say I want different things on a tuesday broadcast to a wednesday. I could have different store items configured in a wednesdya tsore folder etc.
lol, thanks @weary mist ... hey is it possible to get in stor epurchases to trigger a chat command? Im trying to get store purcheses to update counters... I can do it as a chat command... but id love to link it to my in store stuff... i have asked before but... im pesky...
How do I export points out fo Stream Elements? I can't find anything and Google isn't helping?
Really im just looking to see if I can get an instore purchase to get me stream bot to update a counter...
@ripe herald are there other icons available for the bottom bar? I was looking to maybe switch out instagram with something else...just wondering what you might have available?
Hey all! Anyone have any tips for fixing double audio playbacks? If I only have the editor open it works fine but once I open OBS (with the editor closed) and actually start streaming, double audio galore.
@primal berry API is the way t go
So how exactly would I do that @weary mist ? Thanks for the fast response.
rip I thought I @'d code
@primal berry either excel or open office, then google how to use api to spreadsheet
i actually started having the double audio as well last night
wouldn't mind knowing the fix there
@ripe herald actually....on one of the overlay screen i would like to switch insta for my twitch name again. can I get those icons? or just...all that you have for that stuff?
@analog kraken @jade tide here are the most common reasons for double audio:
- Having browser overlay open at the same time as obs, comes from both
2)having overlays that are not checked "Shutdown when not visible" in the properties
- using studio mode, the previewed scene is considered visible, so you will hear from both
^ most of the time its the second reason
Yeah, I didn't even know about the second one there. I'll check it out, thanks!
@weary mist thanks..i was editing overlay and streaming...so i think its option 2 ๐
Hi there.. can SE do the following:
1.) Capture and display GameWisp subs?
2.) Capture and display Twitch subs?
3.) Combine both of the above and display only the total?
I am attempting to list my total monthly subs.
@GamersCircle#8247 theoretically, that was the plan. The issues we ran into was GameWisp API servers are VERY unreliable
okay @weary mist ... well.. I have a way to do it.. manually.. ๐ Just looking for a better way. Appreciate it.
stream elements sub alerts and such keep crashing my OBS. any news or knowledge on this?
Hey Limepally, what kind of processor do you run?
Not sure then, there should be no reason that it is crashing your OBS. Do you have all the browser sources set to "Shutdown when not visible?"
yes
it happened before i updated to the new OBS too
i thought maybe it had something to do with an outdated version but yea
@hearty peak did you try uninstalling and reinstalling obs?
^^
i could, so much work dough
you can export your scenes just to make sure they are safe
It can't right now, but I want it in my discord as much as you do ๐
Sooo, how do i reset my donation goal and stuff again? lol
@misty hare activity feed, then widget data
I am there
it looks different
and it'll reset all my goals not just the tipping goal ๐ฆ
@misty hare sorry for the delay, lol. But you can type "0" into the tip goal field, then click save changes ๐
that will only reset the one
to late lol
googd morning ๐
a streamer I have found at random with twitch has used the Kappagen whenever he uses his obs obs or stream on to lagge and his cpu last goes to the height at obs. same goes the cpu standart last 15 percent high when he kappagen anhat what is that?
@lament blade If they're having CPU issues with Kappagen you can refer to them to this here https://streamelements.helprace.com/i256-kappagen-using-a-lot-of-cpu
Hi everyone. Does anyone know how the store redemption for sound effects works? I have it all set up but am not hearing it on stream. Do you have to have a certain window up or the store redemption overlay widget added?
@ruby forge The store redemption widget needs to be added ๐
@edgy kindle thank you! โค
When you create a super theme, does it include the alerts or do you you have to go in and create those seperately?
@timid yacht Do you mean like alert box?
Like the alerts that appears for follows and hosts lol
Yes they are included ๐
@edgy kindle Is there a video on setting up Super Themes?
Putting it in OBS and all...
@timid yacht Well that depends on how much of the super theme you wanna use ๐ You'll need to add a browser source for each scene
Super Themes are stunning, professionally designed overlays you can use as it is or customize. Get Super Themes now: https://streamelements.com/dashboard/the...
Hi I'm trying to use the song request function. When I put !songrequest + the url it adds it to the stream elements playlist but doesn't actually play in the stream. Does anyone know why? Do I have to do something through obs?
@pastel abyss Is your song request page open?
@edgy kindle yes it is
And is your OBS capturing desktop sounds?
not currently. I have it muted as it was causing an audio loop in my stream
That is your problem then ๐
thanks. If it causes an audio loop how do i fix that?
Okay so do you use headphones?
question if i may
you may
@edgy kindle yeah I run astro a40s
Do you by any chance leave your stream open when you do stream? If you do do you keep it muted?
and you're using Studio right?
i want to use the same overlay for 2 different games and slightly adjust the 2ns main game overlay
can you pause streamelements alerts so that they play later?
For example when I'm in a serious competitive match, I don't want alerts playing then, but would want them to play after the match is over during down-time
but the overlay has the same URL so it isn't working right
@analog kraken You copied the overlay right?(duplicated)
They should not have the same overlay.
You may think they are different,. because they seem very similar, but they arent ๐
@analog kraken If you CTRL+F5 on the duplicate overlay it should fix the overlay link
Do you know how many events the dashboard list holds, so I could manually replay alerts?
@edgy kindle Yeah im using obs studio
@analog kraken On the overlay editor
I dont understand your issue @pastel abyss If you dont have your stream playing in the background, you shouldnt hear a loop.
He has it playing however it's muted ๐
still the same
let me try
okay i duped it
immediately went into editor
cnrtl+f5, check url and its the same
@analog kraken23
as mentioned before, it may look the same, but its not
i do believe you are right
i pasted them both in notepad and i do see they are different now
thanks
yep mucho gracias
@analog kraken sorry was in sleeping mode what icons you need?
are there other icons to replace facebook etc?
or just throse 5 for twitch twitter facebook insta and youtube?
really?
well i will have to get back to you on that ๐
not really sure yet
just know i don't use instagram lol
๐ spooky icons... :p
๐
๐
๐
Hello there, is there a way for me to add some fonts to SE so i can use them in my overlays?
We use Google fonts. There should be hundreds located in the overlay editor
Over 800. You can play with them here: https://fonts.google.com
Thanks a lot!

@stuck hamlet could there be a problem in the settings of the desktop audio?
maybe, but i really cant tell what the issue is
playing it from the webpage shouldnt loop
@tight harness @ripe herald @slim cairn haha. U all slay me.
What's it mean when ur suggestion is under review?
๐
๐
I don't know how to reword it, it means it's under review 
These ideas have to be reviewed to see how viable they are, how they could be implemented, etc
๐
@tight harness well I didn't know if it was under a review has in great idea. Or under review because your idea sucks and we are going to delete this post
That's the mystery 
That's determined when reviewed 

But no idea sucks
Daw
Hello bois and grills, i have a question to ask: how do i decide when the "stream starts in" countdown has to start?
It starts when the overlay becomes active
but if i switch scene and switch back to it it's still going or just stuck at 00:00
This depends on whether the overlay has โ shut down source when not visible
if it is checked, the overlay will unload and then it will reload when switching back to the scene
and restart countdown
hey guys on slots ive deleted the default emote, because i thought i could add the ones from my channel and now when someone play emotes won't come up on text. Anyway to fix that?
Have you added any emotes to the module?
is there a way to set time watched
@radiant zenith you have to get the bot to sub to you, or just re-add the old emote you deleted.
set or view time watched?
thats the real question 
Oh, they want to set the time for users. It can't be edited
@stuck hamlet for some reason if I have the desktop audio muted the stream audio doesn't loop but as soon as I unmute the desktop audio setting on obs the audio starts looping on stream
do you have a streaming pc?
dang
i dont know your audio situation, so im confused to why its looping
they dont wanna lose the time
Yeah I'm streaming PS4 through a pc using obs
I'm using Astro a40 headset and a blue yeti mic
whats your capture card?
Elgato hd60 pro
what audio is looping btw?
I suspect I may have a setting wrong somewhere but not sure.
all of it?
Yeah any audio that comes through the stream I think
seems like an issue with your stuff
I don't think there's anything wrong with my equipment. It must be a setting I have wrong but I can't work out what
A setting in obs
id need to see something/hands on to know.
@stuck hamlet thank you, but i did try to readd the emotes still just showing up in text form
i really cant tell like this @pastel abyss
did you get the capitalization properly? @radiant zenith
oooo, that i may not have done
Yeah, that fixed it, thank you for the help!
If u wonder why there are so many people in #champions-chat we are watching @atomic hollow holiday pics and will be back in about 30-40 mins
Oh what's in vip? ๐
party ๐
And doughnuts ๐ฉ
and taquila by Scalper ๐
i reinstalled OBS, wont know if its fixed till my stream later. any ideas what it could be if not that?
cause i personally think its an issue with the SE browser sources crashing it cause it only happens mid alerts
Mine runs smoothly with 3 kappagens and an alert box and a full hype cup. I have a hard time crashing my OBS. I don't think it is the SE alerts causing it, just highlighting an existing problem
yea i feel, its definitely a new issue cause ive been using it before no problems. i tries parsing the crash reports but they werent much help
3 kappa gens? So much emote.
he lives dangerously
And I'm at daytime job... I wanna party tho
@hearty peak have you tried contacting OBS support with the crash reports?
Is there a way to turn off the emoji eruption when someone follows you? I never turned it on and all of a sudden it started doing it yesterday.
That's part of the KappaGen widget. You must have it on your overlay.
nice hectic

And I'm not even invited to VIP ๐ ๐ซ
I will soak my ears with a water gun and make myself deaf
we have company meetings, this is why.
Yes sir ๐ญ
๐
๐ค
๐ค
There is no way to export them manually, you can use the api if you know how
I set up a Halloween Overlay and now I have an overlay with my regular sounds/alerts that also has my Halloween alerts. Can we not have individual custom overlays for specific events? Or do the sounds/alerts I set up automatically go to all overlays that I have?
@viscid steppe You can have different overlays however all the files you upload should be usable between each overlay in your storage ๐
Hi, @edgy kindle For some strange reason, all sounds are overlapping from my regular overlays to my Halloween overlay.
Do you perhaps have OBS open while testing out the editor?
and did you remember to set the overlays in the different scenes to "Shutdown source when not visible"?
Ohhh... Should I do this for every overlay that I have?
For all SE overlays yes
It unloads your overlays until you swap to the scene increasing your performance and stopping the multiple sound issue
Thank you for your help! @edgy kindle
Np!
I have my fingers crossed for a Halloween Super Animated theme.
The themes that you guys create are WAY better than anything I can create.
@viscid steppe From what i've heard there should be some spooky themes coming out.
๐
@ripe herald Feel like elaborating
My GOSH the overlays that you guys create and share have really stepped up how professional my streams look
I'm so very grateful for them and all of your hard work in creating them
truly!
I can't wait to see them! @ripe herald I bet they're going to be amazing!
โฅ
๐ 
Oh yes. Bats and ghost
Is there a way to import some things, like panel boxes from one overlay to another ?
Let's say, I like CamLay from "warlock animated..." but i need panel boxes like in "blue power..."
Can save the image amd then add image in the one u need it in.
I'm guessing you mean the defaults we have for our themes? We are thinking about setting up a library with a bunch of default stuff
for me host is bug on hyper cup
@strong dock for some reason, it doesnt work for me at start, lol
ive got it now ๐
can t get any new info after this
@stuck hamlet yes, library would be awasome ๐
@blissful sand Is that a giant car inside the cup?
So. yeah...about custom bits in the hype cup
@stuck hamlet can that be up voted?
@mystic gull Is there a problem with custom bits for you? I just tested in the overlay manager with an emulated event and it worked as it's meant to
@blissful sand Also just tested your problem and it worked as it's meant to as well ๐ค
Have you tried removing and re-adding the cup?
It does say in the #270206314561404928 channel to re-add the cup for changes to take effect
yo! can someone help me?
Yes, just ask your question ๐
i can need some help too
ok I fix it with remove and add new cup ๐ @tight harness Thanks .... And now we just wait for update of cup to keep it full after scene change
@blissful sand Yes, I look forward to that too ๐ glad it's working now!
@tight harness Frstly what is the difference between single and multi raffles?
i joined today and now i enabled songrequest but how do i make it that the songs come out/are played in my stream (sry for the bad english hoipe you understand what i mean)
@wide moon I believe single is meant to have a single winner and regular raffle is meant to have multiple winners
It was explained before though that if not enough people enter one of them is resorts to the other one
@tight harness and when it says maximum points is that entries? sorry if there is any confusion
@acoustic glade All you need is the website open on the song request page with the video showing, either this or download the Ground Control app from the website and do the same thing through that
ok but how i enable it in obs? its wierd cause in stream i dont hear the music
und where do i find this app?
@wide moon That's all in the settings for the Raffle modules in https://streamelements.com/dashboard/bot/modules you can change that to whatever you like
@acoustic glade It doesn't play through OBS, that's why, it plays from the website or that Ground Control app.
k i fixed the prob
thx
im a streaming noob so maybe you can help me with this aswell
when i let it play from webbrowser
wait forget it
Okay ๐
for tipping, there is only paypal option ?
More are being worked out but yes, currently that is the case
ok, thanks ๐
i try but i cant stretch it -.-
move it up in your source list to the top
you'll struggle trying to grab a corner when it's under the overlay source.
i can only click corners not the size
can you take a screenshot of your obs preview?
wait
waiting.
y sorry im writing on my chnnel with someone aswell^^
That's me
๐
is anyone having issues with donations?
mine arent showing up
@proud pumice @tawny pivot
@atomic hollow
@dense quail No need to tag the staff. If your donations aren't showing up it's probably a problem on client side
?
I just recently started getting notified about this, and was baout to check
Oh interesting
we are not getting notified of tips
yup
from what I can find out so far
So it goes through paypal API before being notified on stream?
don't worry @dense quail I am on it ๐
Yes @slim cairn we just bounce the money to them. We never touch the money. So we don't know until they tell us
some of them just showed up
lol like 40 mins late
weird
some didnt tho, too bad
wait they all just showed up LOL
sweet ๐
Fixed quickii's issue ๐
ok who has time to fix a few commands for me to go on SE!! that is if you didnt mind .
i can put them down so you cant fix it when you have time?
Do you have the commands in place already but they're not working as they're meant to or something else? ๐ค
yup
face




