#helpdesk-twitch

1 messages · Page 99 of 1

stuck hamlet
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looking Ron

kind kindle
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Roboto isn't working.

tawny pivot
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Does it reset if you reload the overlay?

next spruce
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nope

stuck hamlet
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Whats your sub count Ron?

next spruce
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183 I think

stuck hamlet
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you're a partner?

next spruce
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yeah

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its my sub goal thats not working

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should be 0/5 after a reset but it stays at 4/5 from last session

stuck hamlet
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i see it at 0 now

next spruce
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yeah that works but recent tip didnt reset after I put int a test event

weary mist
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@lyric totem sorry for the late reply, but the cheers have variations, so check/change/remove those if you want the sound to change

fleet void
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So my channel collects candies, and I would like to make a command called !CandyKing that shows the top person on the leaderboards name. I need some help writing the message in custom commands to do this. I can't find an obvious way with the variables listed.

clever mango
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I like the idea but it's not currently possible with the variables available

edgy kindle
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@fleet void You can do something similar like !top points

fleet void
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Thank you TerraBuck. Good to know. I can play with that Derpy. thank you too

edgy kindle
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It shows top 5 people @fleet void

thick eagle
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More bot derping.. not showing follows, not responding to 98% of commands. 😦

stuck hamlet
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Will add it to Styler's list FeelsAmazingMan

knotty warren
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Is "Top Cheer" bugged right now?

next spruce
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Have there many any issues regarding inconsistenices in the number of coupons some viewers have?

weary mist
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@next spruce not that have been reported

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@knotty warren what are you seeing with the widget?

next spruce
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are you able to look at viewer logs for coupons?

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NVM he changed his name lol

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sorry.

weary mist
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your good, haha

runic cove
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I'm having a few issues with the Song Request feature. I see the quick description says that it should accept video id, url, or name of the song, but it's not working unless I use the full url. Also, it doesn't seem to actually make use of my set max song duration.

clever mango
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It currently will only work with URL

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This is because of a limit that we have with youtube API

runic cove
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That part isn't too big of a deal for me, as I can get around it. The max duration is the bigger current issue.

clever mango
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People are able to request songs longer than the max?

runic cove
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I haven't tested it live yet, but I've been able to through the account of one of my mods. Consistently putting things in that are 10 hours long.

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Is the fact that it's a moderator in my channel perhaps bypassing the limitations I've set?

clever mango
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I think this is it

runic cove
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Is there any way for me to set moderator limitations?

clever mango
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Try setting that to Broadcaster

runic cove
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Ah, there we go. It was indeed set in moderator. Thank you!

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One more quick one. Is there currently any way to customize/disable the response SE puts in chat to things like entering a song into the queue?

clever mango
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Not at this time as it's a default command and the response type can't be set. Custom commands can have the response type set in advanced settings for each command

runic cove
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That's what I thought. Thanks!

weary mist
lyric totem
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@weary mist No worries, thanks for the assist, I added variations with their own custom sounds, those sounds play, but also like a normal bit sound, it does it for the variation tips as well, like a little ding sound

weary mist
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@lyric totem that sounds like you might have another overlay that is playing

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double check to make sure that you have the "Shutdown when not visible" box in the browser source settings

lyric totem
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@weary mist Ah good call, will do, thank you again!

tiny lotus
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my alerts are going off twice, and creating an echo

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pls help

weary mist
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@tiny lotus read up a couple lines

slim dune
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Is there currently or will there ever be a Stream Elements Discord bot?

clever mango
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It's a future possibility

upper steeple
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i justed change my sub count and follower count but now sub says 0 and follower says 1 on my overlay o_0

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i went into my overlay and the subscriber count has been changed to session sub count and the total sub widget doesn't show my total subs it shows 0

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same with the total follower widget it only says 1

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no mattter what i do the follower count and sub count won't reflect the numbers in my activity feed under edit session

stuck hamlet
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@upper steeple It is currently cached, we are going to be flushing it in a couple of hours, you can use Reset Session next to the edit session button to hopefully fix it

upper steeple
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already tried that didn't work

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cause i don't want to reset everything i only want to fix those 2 things so i only hit the reset button next to the follower count and sub count

stuck hamlet
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Hitting resetting the whole thing should fix all of them

upper steeple
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nope still says 1 and 0 on the counts in my overlay

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okay numbers are back but they won't change when i change them in edit session

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and my recent tip widget has nothing now, lastest follower and lastest sub have nothing

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even though i hit save on the edit session nothing saves cause it follower count and sub count still say 0 in the edit session when i go back to it

stuck hamlet
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you can replay your last follow, and tip

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like i mentioned, it's cached right now, so it may not cooperate

upper steeple
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so thats why my recent tip widget shows nothing?

stuck hamlet
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Delete the widget, and readd it

upper steeple
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i did

stuck hamlet
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I can't really help more than that :/

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we'll have to wait for Styler

upper steeple
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okay, thank you though for helping

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lol when i switch scenes and go back to my overlay everythin resets showing nothing T_T sad days

humble ether
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Is it possible for mods to start giveaways through the chat ? 😃

silk patrol
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@humble ether nope, they can start raflles but not giveaways

humble ether
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okay,

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thx

alpine wyvern
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I had a top donator with €30, but after the bot was offline yesterday and someone already donated €5 is the new top donator with €5, how can i have that €30 donation on top again?

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Because when i do top donator all time, it's still the €5 donation

silk patrol
alpine wyvern
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Thanks sir

silk patrol
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You're welcome, sir? lady? i don't assume genders LUL

tight harness
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Fellow life form seanK

silk patrol
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⤴ human being works too, unless Reptilians are a thing #illuminatiConfirmed MEGALUL

tight harness
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I don't like to assume species seanK

silk patrol
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👍

upper steeple
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has the cache been flushed for the session data? cause my last sub, recent tips widget and recent donation, ttotal subs and total followers is wrong and won't change even if i change them the edit session part

outer flare
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Good morning, Until today I had a list of recent followers scrolling across the top of my overlay but it appears to not be working I have deleted and reloaded the widget (recent followers) but it still shows no names. Any ideas on this?

upper steeple
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we are waiting on @tawny pivot to gett back on everything cause when they added the new session widgets they haven't flushed the cache

outer flare
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Ahh ok cool

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😉

tawny pivot
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@upper steeple Have you tried resetting the session?

stray venture
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Hello, is there a way I can reset my tipping goal bar or is that not a current feature?

lament blade
upper steeple
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@tawny pivot @tawny pivot yes and it got rid of everything but when i try and change the counts they don't change on my overlay and when i refire the latest sub and follower they disappear once i change scenes

stray venture
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@lament blade Thank you!

tawny pivot
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@upper steeple On it!

hasty chasm
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So yeah I emailed twitch about the making bots subs the response was that they dont offer it to affiliates

silk patrol
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@hasty chasm you can use your free sub if you want

hasty chasm
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How would I do that? o-o

silk patrol
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@hasty chasm don't know since I'm not an affiliate, but I know that affiliates have a free sub and they give it to whoever they want. Maybe in your dashboard, or ask twitch support

river saddle
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Is there a way to create a chat command where the bot responds with multiple lines, vs just one entry?

obtuse patrol
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they dont offer the free sub to bots for affiliates "yet" partners they do

young steppe
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Hi all, I have kind of a problem with the songrequest. There is this backup list system that seems to be a very good idea but every time it pops out it's the first song of the playlist that is played. Is there a way to change things on streamelements or youtube to make the backup playlist pick up a random song on the playlist instead of always plaing the first one ? Thanks for help

silk patrol
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@obtuse patrol they do actually, I've seen many affiliates with their bot subbed

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@young steppe The player has to be visible or only the first song will be played. If you use the shuffle button on the playlist, they will be played in a random order

dense adder
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hello everyone

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im having a problem with my T2T, can anyone help?

silk patrol
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@dense adder T2T ?

dense adder
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text to talk\

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my animations and animation sounds all work but T2T doesnt, no voice... i tried sub alerts and cheer alerts\

frosty zealot
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Have you made sure TTS is turned on for the alerts? It doesn’t default to on.

dense adder
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yes sit, both in the main settings and in the variation settings

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yes sir

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any thoughts??

silk patrol
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Working for me, have you checked the minimum amount setting ?

dense adder
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its at 0

frosty zealot
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I've broken my cheer settings, hold one.

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in your variations settings, have you chosen a voice?

weary mist
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He has his setting set up right

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from what he showed me on facebook

dense adder
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Hey Scalper!!

weary mist
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heh, sorry for the late responses, I was driving to work Kappa

dense adder
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yea Ive even tried all of the voices thinking that may be the issue but none of them work

young steppe
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@silk patrol thanks !

dense adder
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no worries Scalp, I really appreciate ur help

weary mist
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weirdly enough, I jsut tested it on my alerts and it seems to be working.... hmmm

frosty zealot
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it's working on mine as well

dense adder
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yea, my animations work, my animation sounds... just not the t2t, i just checked the recording of my last stream and it didnt work for my last sub

frosty zealot
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I did have to recreate the alertbox to get it... but I think that's because the last time I did anything with it we were trying to fix another completely different issue.

weary mist
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Glue, can you DM me your overlay link?

silk patrol
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yeah works fine for all of us, have you tried removing the alertbox widget or at least adding a new one if you don't want to lose everything you've done ?

dense adder
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yes sir, deleted the widget and tried a defult one, still no t2t

silk patrol
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silly question, but is your windows volume muted ? LUL

dense adder
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no, the animation sounds work just fine

silk patrol
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@young steppe btw you have been logged in voice chat for a long time. No problem with that, but it's using your bandwitch for no reason PepeLaugh

dense adder
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i thought it might be a sound file issue on my end but I just watched another streaner and heard their t2t

weary mist
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give me a second glue, derpitudes happening at work derp

silk patrol
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since it's working for everyone else, there is a strong probabilty that it's an issue on your end FeelsBadMan

weary mist
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kk @dense adder emulate a sub

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welp, something is up on your end @dense adder, I heard the TTS

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lovely lady too

dense adder
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really?? I can hear others t2ts so wouldnt I be able to hear mine?

weary mist
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I would think so, but tech confuses me some days

dense adder
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is there maybe a file I need??

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I would think that if I can hear others then its not a sound file issue... Im just baffeled

weary mist
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im just as baffled. What browser are you using?

dense adder
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regular old IE

frosty zealot
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there we go.

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try chrome

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however that shouldn't have affected OBS 🤔

weary mist
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something that HAS been effecting OBS is anti-virus. but normally it effects the whole overlay, not just parts

dense adder
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just updated my sound drivers and still nothing

weary mist
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have you tried chrome yet?

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also, are you using OBS studio, latest version?

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👋 @lament blade

lament blade
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Fellas we got a problem and I cant figure it out my friends. Damn you @weary mist

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lol

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You ready for my rants

weary mist
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hehe

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whats up

lament blade
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Ok...........

weary mist
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rant away my friend

lament blade
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Lets start.... First, I've had many new subs and donations not alert yesterday for what ever reason

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super sad

dense adder
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Scalper.. just tried chrome, it worked...

weary mist
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@dense adder ❤

lament blade
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Welcome to SE @dense adder

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SE is making me sad @weary mist

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😦

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I dont want to be sad

weary mist
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waits for the meme king

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oorrr

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maybe that was just a tease

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lol

lament blade
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lol

weary mist
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did the subs populate in your activity feed?

lament blade
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No

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Even though I seen my sub count in my dashboard go up

weary mist
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did you notice if they were announced in chat?

lament blade
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I noticed they didnt show there also

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It was nutty

weary mist
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It might be something to do with that

lament blade
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ok FINE

tawny pivot
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2 things i want you to do quickly.

lament blade
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Oh shit

weary mist
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#

HE TALKS

tawny pivot
lament blade
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If I do that wont that reset my donation bar back to $0

tawny pivot
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The tip goal should remain untouched.

lament blade
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Thank you @tawny pivot

upper steeple
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@tawny pivot did you fix everything? ^_^

tawny pivot
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I'm working hard to get some things resolved

lament blade
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I reset

tawny pivot
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Perfect 👍

lament blade
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First time talking with you @tawny pivot I'm Josh btw. @weary mist is my boyfriend ❤

tawny pivot
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Well i'm jacob.

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I do things around here

lament blade
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Nice to meet 😃

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I see you at the top of the list. You must be smart or one of the top dogs or both 😃

tawny pivot
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Yeah feel free to poke me if something doesn't work as expected.

lament blade
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Oh don't tempt me Kappa

tawny pivot
lament blade
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Thanks though

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😃

tawny pivot
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Anytime

dense adder
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Much appreciate Scalp!

upper steeple
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@tawny pivot counts still aren't saving in the edit session when i changed them and they aren't changing on my overlay

radiant zenith
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I'm sure this has already been covered somewhere but the cheer cup no longer working? I don't see the widget option anymore?

tawny pivot
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@upper steeple I am aware of the edit session thing you're talking about.
Currently trying to resolve parts of it.

upper steeple
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@tawny pivot okay is that also things to reset to nothing when i switch scenes?

tawny pivot
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Potentially yes.

weary mist
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@radiant zenith we are working (very close) on a new one. keep an eye on #270206314561404928 for when it is released 😃

livid orchid
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I need help

radiant zenith
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okie dokie, love the work you guys are doing! last questions is bitboss compatible ? I could have sworn you guys had a built in variation

livid orchid
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Any staffs? or anything..

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Great.

radiant zenith
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yeah, it just takes a few. they will respond

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@livid orchid

lament blade
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@livid orchid just ask...

weary mist
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@livid orchid we are here, asking your question gets a faster responce Kappa

lean valve
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I need help quick

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I want 2 different alert boxes

weary mist
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@lean valve whats up snow

lean valve
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but for some reason, when I select one just for follows, and the other one for the rest

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it changes in both

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like...

weary mist
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make sure to click off the box on the green field before selecting the second

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and that you are using chrome

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if that doesn't do it, save, exit, and reload overlay editor

lean valve
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click off the box?

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can you explain it better?

weary mist
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make your changes on one alert box, then click into an empty part of the editor, then click on the second alert box. forces it to clear what your previous selection was

indigo tinsel
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I have a question too. Can i ask? x)

lean valve
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I did that it still didnt work

weary mist
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@indigo tinsel Ask away, though we limit the number of questions, so don't waste them on asking if you can ask Kappa

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(just kidding on the question limit)

indigo tinsel
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nice to know xD

lament blade
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Heyaa, is there a way to update title and game via chat command? think

halcyon pumice
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XD

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the new game mode invasion it come out i dont know cause my league not working

weary mist
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@lament blade of course 😃 it is !settitle and !setgame, supermoderator commands by default

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@lean valve you are using chrome, right?

lament blade
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ah thank you! i tried update and just game but it didnt work meeixKek thaanks ❤

lean valve
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@weary mist No worries mah dude, i just exitted and reloaded it.

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@weary mist ty for the amazing help!

weary mist
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👍

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glad it works 😃

indigo tinsel
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Im trying to make a Overlay, everything is going fine and its pretty easy, tbh. My problem is that I need that the total follower count... well... Count the total and not the Today followers? And the event list too, It could be amazing if it dont reset everytime I reset the stream...

weary mist
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I thought that the event list should retain events on the single overlay its on... I will do tests on that part. As for the total followers, that should be working now. that was just VERY recently updated. still kinda in testing because it hasn't been officially announced

upper steeple
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@weary mist i thought that is what styler is currently working on

indigo tinsel
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oh, well, my bad them I guess

upper steeple
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cause its not saving when you edit session and when you change scenes it resets itself

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cause i have no latest sub, follower or recent tips, donation and my counts are wrong on total followers and subs no matter how many times i go into edit the session and hit save it doesn't save it. So Styler said tthat they are trying to resolve all of it @weary mist

indigo tinsel
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(maybe its my bad because I should change the Total Followers: {count} for... I dont know, Total Followers: {totalfollowercount} ?

languid raven
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Hi! Is there a way to trigger a Kappagen emotesplosion by both mods and subs? At the moment, I just have it set so that mods can trigger the command, but I'd like subs to be able to as well 😄

tight harness
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@languid raven If you go to your default commands list and edit the !Kappagen command you can change the Minimum requirement, Mods are above Subs so changing it to Subs should work

languid raven
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@tight harness But then only subs will be able to trigger the command, and not the mods anymore, no?

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Oh wait, I see what you're saying! I read it wrong 😂 I'll change that and see if that works, thank you 😄

tight harness
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No problem 😄 I hope it works 😛

languid raven
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I'll come back if it didn't 😏 And also if it did work, thanks 😛

weary mist
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@indigo tinsel it should work with the default way it comes up (sorry, work spiked)

final hare
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hi 😃 I'm having a good bit of trouble trying to setup the Songrequest (Backup Playlist) by putting in the link and it wont go past the first song. Does anyone have any ideas on how I can fix this?

indigo tinsel
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Its okay, I have time. I asked a friend to follow me. Not it stay at 1. That means that the count just count since I have the StreamElements Overlay instead of take my total follower count FROM TWITCH. @weary mist

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Maybe I sould give permissions in some way? I really dont know.

weary mist
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the count from twitch is VERY new, so I don't know much about it yet (like maybe 24 hours old). you can edit it to match twitch at the moment by going to activity feed -> edit session

indigo tinsel
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OH I SEE !!! Thx a lot ! 😄

final hare
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does anyone use the song request or know anything about the backup playlist?

weary mist
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yup, whats up @final hare

final hare
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hi 😃

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can not get the playlist to go past the first song

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the backup youtube plalist that is

weary mist
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make sure to put the video visible on the player, then reload the page 😃

halcyon pumice
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am

final hare
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didn't really load the playlist :/

radiant garnet
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Quick question everyone. I noticed in variables/commands there is a {user}. I didn't see a {touser} am I missing something? I just want my raid/shoutout commands to work

viscid steppe
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I set up a super theme today and I'm not getting tips/bits/sub donations pop up/alert on stream. Followers pop up fine. Any suggestions?

weary mist
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@final hare if you make the video visible and reload the page, it should load in the playlist you entered into the backup section. is the playlist private or public?

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@radiant garnet {user} is the variable to target someone, where {sender} goes to the person calling the command. For Shoutouts, you can load the template, and adjust it to your needs as well

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@viscid steppe there could be many things for that. are tips/bits/subs showing up on your activity feed?

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for 1, you don't have the tip page updated to the streamelements one, so there is no way that we can detect those

final hare
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it's public and I refreshed it didn't improve the situation, I'mma keep trying

weary mist
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can yo ulink me your playlist?

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and which browser are you using? o

final hare
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LMNAO

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I'm on chrome and sure

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and it like is IDK wont go past the 1 song

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don't make fun of it LMAO

weary mist
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lol, I didn't even look at the songs. but I was able to laod that list into my backup playlist, and it loaded 89 songs

final hare
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OMG 😦 #goals

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yeah still not working for me

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let me scereenshot

weary mist
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screen shot your settings as well @final hare

radiant garnet
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I'm pretty sure I tried it and it didn't work. So what ur saying is if I put the command back to ${user} and then save it then in my chat do !shout random person it will shoutout them?

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@weary mist ^

final hare
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like biblethump :/

weary mist
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@final hare your video isn't visible

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needs to be visible

final hare
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hum let me try that

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but I thought that was an option, TY for helping me BTW

weary mist
final hare
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^ same

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but no song after

weary mist
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@radiant garnet ${user} returns the person you target, aka !so lord_scalper will return lord_scalper. but if you used ${sender}, !so lord_scalper will return jrsmooth

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@final hare did you reload the page after you made it visible?

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if you look at the top corner of my image, it shows the 1/89

radiant garnet
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Ok thx I'll look at it again and see if it wokrs

weary mist
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@radiant garnet let me send you the logic for the SO command I use

radiant garnet
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Ok thx much appreciated!

final hare
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OK OK

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so it's just like I need to have the video up all the time?

weary mist
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@radiant garnet Check out ${1}, they are playing ${game ${1}} at https://twitch.tv/$(1)

final hare
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and it works so TY TY ❤

weary mist
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you can also replace the 1 with user

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and it will work

radiant garnet
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Ok cool

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Scalper#2854 ok I just did it and I put the command in my chat and I did !raid then one of my friends and my name was imputed in the command

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Nvm @weary mist the {1} worked but not the user thx!

rotund jay
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At some point, I saw where to add/configure a cheer cup but I can't find it - was I asleep and dreaming or can someone post a link to it?

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Also - is it possible to add scrolling text to an area of the screen?

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scrolling like a stock ticker

weary mist
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@radiant garnet thats weird

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@rotund jay you probably saw the cheer cup a couple weeks ago. We removed the old one in prep for the new cup that is on its way

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@rotund jay as for the scrolling text, pretty much all text widgets have the option to make the text scrolling

rotund jay
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Thanks - I'll try it out in a little while - hoping to run a ticker of information across the bottom of the screen to try and get people's attention a little better.

whole vector
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I have a question !! Is it possible for me (for the ussers ) to translate default commands? When I try to Edit them there is no message, and I don't know how to change them to put them in spanish

weary mist
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several of the defaults can be updated using custom commands (like !points for instance)

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there are w few that use custom logic that don't give you that choice at the moment

zinc nova
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Hello, so I have a problem, sorta a problem, idk if it's just an obs problem but when using the super themes it ends up using a ton of CPU, like a ton, there's browser source plugin that shows up in task manager that uses multiple cef-bootstraps.exe (Browser source plugin) and about 3 or 4 of them will use about 10 to 12% of cpu and when I play a PC game I can't use any of the super themes because it eats so much CPU, now idk if theres something I can do about this other than stop using the super themes since I am using just one computer to stream and play PC games.

ruby anchor
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i need some help...

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my feed did reset after i did restart my computer...

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top donation and all the other stuff is gone...

stuck hamlet
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@zinc nova you should use the option "Shutdown source when not visible"

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It'll decrease the CPU a bunch. May I ask your specs?

fresh furnace
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When will the Youtube support come

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@stuck hamlet

stuck hamlet
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@ruby anchor we should have new widgets for that, feel free to look into it.

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I have no date on YouTube support, we are very busy currently with other things, but YouTube is still top priority

jaunty thunder
#

does xsplit work with the overlays. Because i can't get it to work.. It's a black screen.. I can't find a instructional video for xsplit. Like the OBS one.

zinc nova
#

@stuck hamlet Is that an option? I was looking for something like that but couldn't find it. I have an i7 4.00Ghz (OC to 4.50) and 32 gbs of ram, 1060 gtx

#

That helps a whole lot tho thank you, holy sh*t

ebon forum
#

@jaunty thunder yep it works.

stuck hamlet
#

Glad I could help @zinc nova also, studio mode is great for loading times

ebon forum
strong dock
#

when will destiny purple super theme go live? I needs it...

stuck hamlet
strong dock
#

Hopefully before monday... would be good timing just fyi

#

I hear there's Theresa certain pc beta going live

ruby anchor
#

@stuck hamlet But its all in 0 in activity feed

#

so all my data is lost...

#

Rip

stuck hamlet
#

I doubt all your data is lost

#

Is your username the same as your discord?

trim cloud
#

Is there an ETA on having the API finished? I swithed over to Stream Elements, but sadly that means my bot (PhantomBot) is not able to get updates on Tips any more, so awarding loyalty points for tipping is something I've had to give up to use Stream Elements. (Loving it so far!)

stuck hamlet
#

We have a tipping page, and a loyalty system that gives points for tips 🤔

#

I'm unsure what you mean

weary mist
#

lament blade
#

hello im helping a person with alerts but if i would like to change te sub alert the shark is still gonna be back, how could i change this?

#

do i need internet explorer?

stuck hamlet
#

I'm guessing your loyalty system is on your bot, if that is the case, why not use our system @trim cloud

#

@lament blade check variations 😃

#

Usually #1 issue is that people don't check variations

#

Also, we work best on Google Chrome

trim cloud
#

I love your overlays and other features, but I have no desire to use the Stream Elements bot. I would much rather use a more robust and customizeable bot like Phantom Bot, and use Streme Elements for the great alerts and other features. It's great that you offer a bot, and I'm sure it's a wonderful bot, but it just does not meet my needs. Looking forward to the API! 😄

weary mist
#

what kind of stuff do you look for that you use phantom bot for 😃 we like learning

zinc nova
#

I'll definitely try that thanks

ruby anchor
#

@stuck hamlet Yea its the same

trim cloud
#

custom scripting, having a bot with its own name, discord support, and most importantly a bot supported by a team of developers whos only goal is to focus on developing a great bot. When you try to be everything to everyone you often end up spreding yourself a bit thin. Don't get me worng, I think it's awesome that Stream Elements offers a bot, but I would much rather stick with Phantom Bot.

stuck hamlet
#

@trim cloud our loyalty system is not tied with the bot

#

Your move Kappa

trim cloud
#

I know. But since I switched tipping over to Stream Elements my bot is not able to respond to tip events, as the Stream Elements API is not finished for tipping. I'm not looking to have 2 loyalty systems.

stuck hamlet
#

My point is to use our loyalty system and call onto our API for the values through phantom bot

#

Now if phantom bot can't call to API, that's not very customizable 🤔

trim cloud
stuck hamlet
#

Our API is done, it's just not documented, if you know how to navigate the network tab you'll be able to find what you're looking for. I have given you the easy option, but be my guess. 😃

dense sigil
#

This is inside the editor

stuck hamlet
#

Hey @dense sigil can you go ahead and reset session?

wispy dirge
#

I'm also having trouble. My raffle chat commands won't enable after enabling the raffle module.

viscid steppe
#

Hi, @weary mist Looked further into this. Bits, follows, and hosts show up on my feed. Tips do not.

dense sigil
#

Oh yeah good idea will try that out. 1s

stuck hamlet
#

@wispy dirge they should be enabled but still greyed out.

#

Have you tested it?

#

@viscid steppe are you using our tipping service 🤔

wispy dirge
#

that could be it 😮

#

one sec lol

stuck hamlet
#

I'm guessing Alerts work?

weary mist
#

he is not @stuck hamlet

stuck hamlet
weary mist
#

@viscid steppe did you change your tip page like I recommended? We can't not detect tips from other services

wispy dirge
#

Nope they're still unenabled and greyed out

dense sigil
#

Alright, donations are working agian, but last follower is still not showing up @stuck hamlet

viscid steppe
#

I'm dumb. How do I access the tipping service? @stuck hamlet

weary mist
#

there is a tipping page on the dashboard 😃

#

you can set up all your settings there, then click "Open tip page" to see what everyone else sees.

#

If you copy that link, or type !tip in chat, it will be what you want to put into your panels

stuck hamlet
#

@dense sigil try updating your widget. Removing it and adding it again.

dense sigil
#

Gonna do that

stuck hamlet
#

If not, replay your last follow

#

@wispy dirge twitch name?

viscid steppe
#

Hmmm... More dumb questions. How is this tipping page different from Twitch?

#

I plan on leaving Streamlabs and with them, all I had to do were link the two.

wispy dirge
#

downtoquest

weary mist
#

you can have tipping presets, it links to our alerts, and it allows automagic addition of loyalty points

viscid steppe
#

Hoping I can just link these

weary mist
#

plus a few special moderation options

#

you can have custom word moderation, along with replacing "bad" words with "happy" words, which you can completely customize

dense sigil
#

Yeah replay last follow worked @stuck hamlet cause it wasn't working in all overlays.

stuck hamlet
#

Dope

viscid steppe
#

I apologize for being so inept. Where exactly do I link things up? Is there a walk through video, maybe?

weary mist
stuck hamlet
#

@wispy dirge worked for me?

#

Whatchu mean it doesn't

weary mist
#

that link you just need to put into your twitch panels.

wispy dirge
#

yeah i just realized it's working, the switches are just inaccurate

weary mist
#

the settings are where you put in your paypal email address, and I am looking to see if we have a video with details about tipping

viscid steppe
#

I'll test this out. Thank you for your help! @weary mist I really appreciate it!

#

I'm kinda overwhelmed

weary mist
#

😃 let me know if you need any more help later, I am a bit tied down right now, otherwise I would offer more in depth assistance

stuck hamlet
#

Like I said, they stay greyed out/might not look right

wispy dirge
#

gotcha. it can only be initiated by my mods, right?

stuck hamlet
#

It's set default to mods, yes

wispy dirge
#

cool, thanks 😃

viscid steppe
#

Thank you for your help too, @stuck hamlet I think I'm figuring it out. 😃

stuck hamlet
#

Awesome!

#

Let us know if you need more help.

viscid steppe
#

👍

stuck hamlet
#

Peach SpongeGar

rough cradle
#

command to show who the person is at the top of the leaderboard

weary mist
#

!top something womething

rough cradle
#

theres no parameters for it

weary mist
#

so !top points will show the top 5 people

rough cradle
#

oh i thought that was like for your top position you ever where

weary mist
#

nope

#

current

stuck hamlet
strong dock
#

@stuck hamlet haha ya I saw that tweet. I thought it was a tease. I didn't catch it saying launch

#

So the "out soon"

stuck hamlet
#

Yeee

weary mist
#

xd

lone bridge
#

maybe i'm special... but

#

how do you turn off follow alerts?

#

in chat

rough cradle
#

@weary mist

cunning niche
#

I have a question.

weary mist
#

yeah, for the specific user you are looking at @rough cradle

rough cradle
#

what would be the variable for it under a custom command?

#

instead of !top alltime like !candyking instead

weary mist
cunning niche
#

Currently what is everyone loyalty pay out by the min? I'm just trying to get a clear Idea what maybe a average number is.

rough cradle
#

jk

#

command aliases

#

DUH

#

ffs peach get your head on straight

weary mist
#

@cunning niche for loyalty, it is all up to you. everyone has something different, and as long as you keep it in sync with the store, it should be fine

rough cradle
#

👍🏽

weary mist
#

👍

lone bridge
#

I SEE HOW IT IS SCALPER

weary mist
lone bridge
#

LUL

#

can you turn off chat follower alerts?

#

I can't find it

weary mist
#

modules

#

then settings

lone bridge
#

AH. thanks 😃

weary mist
#

👍

lone bridge
#

Wow, how have I never gone here

#

it's amazing. Been using SE since April and I always manage to learn new thing about it

weary mist
#

hahaha

cunning niche
#

Thx

stuck hamlet
#

@rough cradle DM if you need anything you fool DansGame

strong dock
#

Rip power nap b4 stream... dang it @stuck hamlet

stuck hamlet
weary mist
strong dock
#

Urgh it's only red...

#

I needs purple!!!

stuck hamlet
#

CSS HUE

#

😃

#

Or not even CSS, I think there's a filter for that on obs

strong dock
#

Shh.... I know

stuck hamlet
#

Hack it to be purple 4HEad

strong dock
#

That's what I use currently with my current one

#

omg is there a reverse or back option in editor?

stuck hamlet
#

No

weary mist
#

don't save Kappa

strong dock
#

ya my issues was a made a few changes and then something silly and realized i hadnt saved yet

weary mist
#

lol

rough cradle
#

hey fool, ok i'll do that next time @stuck hamlet

tall raptor
#

Maywhether

weary mist
#

maybe

warm nest
#

Has anyone ran into an issue with a ding sound happening in OBS when you have something going off in your alertbox? Like a ding RIGHT before your alert sound

tight harness
#

Do you still have default variations?

warm nest
#

Yeah, no variations at all

#

What weird is when I have SE up and do the test, no ding

#

but when I open OBS, ding

stuck hamlet
#

Oh hey Tom

warm nest
#

Hery Onslaught!

#

hey*

stuck hamlet
#

As I mentioned on Facebook, have you looked through your OBS to make sure there is no unwanted links?

warm nest
#

Yeah, I even made a new scene with a new overlay, still got the ding sound

#

its a ding with a slight echo

stuck hamlet
#

What alert would this be?

#

Sounds like the bit sound 🤔

warm nest
#

ANY alert. Followe, sub, cheers/bits

strong dock
#

look at ur audio sources. is two audios showing hte "ding"

stuck hamlet
#

Could you take a screenshot and show me what your obs looks like?

warm nest
#

Sure, what settings ya need to see?

stuck hamlet
#

I'd like to see overlays and scenes

#

That's all 😃

warm nest
#

Sure, sec

stuck hamlet
#

That's pretty hot Tom

warm nest
#

you're welcome

#

#

I think I may have found the cause, sec

stuck hamlet
#

Could you open up the browser sources, all of them? And tick "shut down source when not visible" and also "refresh cache"? 😃

#

Alrighty

warm nest
#

Yeah, the uh shoutdown wasnt enabled

#

lemme see if that fixes it, sec

#

I already did the cache

#

Okay, that MAY have fixed it

#

I wonder WHAT was doing it

#

I bet I know

#

the starting soon, or done screen

stuck hamlet
#

You could test them as well, one of them has to have the alert on it that isn't customized

warm nest
#

Yeah, its working now 😄

#

this was gonna drive me nuts, I only noticed it legit lastnight too

stuck hamlet
#

Glad it's working! 😃

lament blade
#

Why with the YT playlist we can use only plays 200 songs, is there a way to change this?

warm nest
#

SE, you guys are the real MVP, also that destiny 2 overlay is 🔥

clever mango
#

@lament blade This is a restriction based on youtube api limit. It's not something we can change at this time.

lament blade
#

Sad face 😦

jaunty barn
#

Hello?

clever mango
jaunty barn
#

i have a situation i do not know how to fix

clever mango
#

Go on....

jaunty barn
#

the overlay is not the right size when i put it in my resolution on OBS

#

the overlay is too small than resolution i put in

clever mango
#

Your OBS base canvas, browser source, and SE overlay dimension should all match

#

The standard size for SE overlays is 1920x1080

#

Is your browser source set set to 1920x1080 in the source properties?

jaunty barn
#

yes

halcyon pumice
#

:/

clever mango
#

Is your canvas size 1920x1080?

jaunty barn
#

may i ask, what is the canvas size?

clever mango
#

Also, are you using OBS studio?

jaunty barn
#

yes

clever mango
#

Ok, go into settings and then video

#

You will see canvas and output

jaunty barn
#

okay it is set to my computer res of 1600x900

#

not the other one

#

i see now

clever mango
#

Set your canvas to 1920x1080 and your output can be whatever resolution you want to send to twitch

jaunty barn
#

okay so i set it, but the overlay words and such are still too small

#

they arent where they are the the editor

clever mango
#

This is all changed through the editor

#

If the OBS preview does not look like your editor, refresh the browser source

jaunty barn
#

okay

#

before i do, then i launch the overlay in the browser, the overlay is the same way it is on OBS

#

i have one set so the latest follower is in the bottom left corner, but when i launch it in the browser or shown in OBS, the latest follower is in the middle left

#

and not the corner

strong dock
#

dunno if this would be support or feature request

#

but any chance i could get a sep overly for d2 alert theme?

edgy kindle
#

D2? Diablo 2 or Destiny 2?

strong dock
#

hahah sorry

#

destiny 2

edgy kindle
#

We have a few D2 themes in works if they havent already been released @strong dock if thats what you mean?

strong dock
#

no

#

ive been messing witht he d2 super theme for last hour

edgy kindle
#

What exactly are you asking for? "Seperate overlay for D2 alert theme"?

strong dock
#

the themed alerts

#

they are built in to the 5 overlays

#

id like just an overlay with JUST the destiny 2 alerts images

#

so i can do it as a sep browser source so i dont have to edit/ adjust the alerts in each sep overlay

edgy kindle
#

or simply delete everything excluding the alert box

#

Theres multiple ways of doing it

strong dock
#

yep

#

thats what i was just htinking

edgy kindle
#

Just remember the super themes use webm files so when you're uploading them for alerts use "add video"

strong dock
#

naw i can just dup an overlay and then remove them all

#

ok got that to work

#

so if i wanted to replace the silver ghost with the black ghost.... what would be the easiest way?

#

am i able to save the webm file and put it in my uploads and then insert it in the other overlays?

#

yep worked. lol nvm

lament blade
#

can stream elements detects auto hosting, because the alerts gettings insane also in chhat

#

or how to setup that

edgy kindle
#

@lament blade You can set it up for alert with a minimum amount iirc

lament blade
#

so

#

so te problem is

#

the streamer that im working with is getting a lot of auto hosting

#

with 100 views or more

edgy kindle
#

You can set up different ones or simply turn host alerts in chat off

lament blade
#

nice

#

so also the alert the same?

#

not the chat

#

but the notification on screen

edgy kindle
#

For alert box he can indeed turn those off too

lament blade
#

but can he detect auto host?

#

thank for helping again

edgy kindle
#

Auto-hosts are the same as regular hosting from what i understand; it just automates it for you

lament blade
#

i think ur alright

#

but i think i needs to be integrated because 500 auto host is different then 10 live real viewers, because maybe the streamer would like to support the smaller streamers

#

i think so

edgy kindle
#

If he's getting hosted for 100+ viewers it's most likely a normal host.

clever mango
#

But aren't the auto hosts typically coming with very minimal viewers? Like between 0-2?

edgy kindle
#

Autohosts usually happen with 1-2 viewers

lament blade
#

when u are a popular streamer you get so much auto hosting

#

i rly like stream elements

clever mango
#

And if you use the method that @edgy kindle showed above, it should eliminate 99% of autohosts from showing an alert

lament blade
#

but i need also phantombot to block the /me in the chat to moderate

#

but the streamer is gonna change the alertsd

#

so ty again

#

Is there a way to get a list of user online time in stream chat?

clever mango
#

${user.time_online} Time the user spent watching the Stream

#

Check the variables tab under Chat Commands

lament blade
#

no i know that, I need a list

#

Of everyone, not for them to type in chat.

clever mango
#

Sorry, misread your message. We don't have that information included on the leaderboards but please add it to #💭︱feedback-and-ideas and we'll try to add it in the future

viscid steppe
#

BIG thank you to @weary mist and @stuck hamlet for the help with the tipping page. I think I have it figured out! The YouTube video really helped! 👍

weary mist
#

😃

#

glad you got it all set uyp

cunning ocean
#

I switched over to streamelements and changed all the links to my donation page and now donation alerts will not go off. The test alert works but for actual donations nothing

clever mango
#

Do you have tip moderation enabled?

#

If so, the alerts are pending your approval before they will show up.

swift solstice
#

is there currently a way to have the twitch chat as an overlay through streamlabs?

weary mist
#

im actually not even seeing the bot in your channel @cunning ocean, let alone a tip link

#

@swift solstice no clue about StreamLabs, but through us at StreamElements, yes

swift solstice
#

i meant streamelements my apologies

#

😳

clever mango
#

No worries. You can add chat to your overlay using the chat widget

weary mist
#

swift solstice
#

is that the module?

cunning ocean
#

@weary mist it's technically mt GF's stream EmmaLayne

weary mist
#

ah

cunning ocean
#

I do all the setup for it

weary mist
#

now that is good to know

#

dm me the link

swift solstice
#

ahhh

#

i see! thank you!

placid sparrow
#

does anyone know a way to do songrequests without having the browser page open?

weary mist
#

@cunning ocean check out the activity feed page, and see if there are pending alerts

clever mango
#

It's our desktop app

placid sparrow
#

ty

weary mist
clever mango
#

It will show all of your events and you can manage song requests

weary mist
#

looks like you found it @cunning ocean KappaHD

clever mango
#

Bonus: HOTKEYS FeelsAmazingMan

strong dock
#

ok soo i did the duplicate overlay. nothing but the alerts. and they work and everything fine.... but theres no transform box in obs. i cant move, adjust or do anything with it... :/

placid sparrow
#

yeah sweet cheers

frosty zealot
#

What happens when you select the new source in obs @strong dock

#

From the source list.

cunning ocean
#

@weary mist yes, there should be some discription of what tip moderation is, all there is is a toggle and below it profanity settings, I thought I was just turning on the profanity filter.

#

it's been on for so long, there was a lot of missed donations

swift solstice
#

So i found the widgeet was already on there but it doesnt seem to be showing the chat

#

for some reason:p

strong dock
#

@frosty zealot think it might be my obs

frosty zealot
#

I'm sure it's that 😉 might still be able to offer a little help

strong dock
#

ya rebooting it now

weary mist
#

@swift solstice have you changed twitch names recently?

strong dock
#

iya so its all of my OBS

#

not that one scene

#

lol no transform boxes. and cant adjust anything

#

gonna reboot whole pc cause everything 10 mins ago was working fine

#

@frosty zealot im an idiot

#

some how i enabled lock preview

frosty zealot
#

hey, but it's fixed now right?

strong dock
#

yes

#

but after i messed with a bunch of settings in editor. added more stuff to it.

#

rebooted obs twice

#

rebooted pc

#

lol

frosty zealot
#

sorry 😦 I didn't even think of that as an option to look at

#

typically that's not an accidental option to click

strong dock
#

i originally thought it was because there wasnt any static objects in the overlay at first

#

ya i didnt either

#

untikl i couldnt click any of my sources... on any scene

#

so started going thru the drop downs to see what i may hve clicked

frosty zealot
#

ah well.

past sedge
#

Hey guys anyone else not able to log in to their dashboard? I just keep getting rerouted to the home page

frosty zealot
#

I'm not having issues @past sedge

edgy kindle
#

@past sedge Try CTRL+F5 to refresh your cache and go directly to the homepage and click login if you're trying to access your dashboard from a bookmark

past sedge
#

@edgy kindle It didnt work :/

edgy kindle
#

Are you using chrome?

past sedge
#

yes

#

I figured it out. I had a vpn running and thats what caused it. Thank you for the help 😄

edgy kindle
#

Alright lol

swift solstice
#

@weary mist no

#

but this isnt my twitch name

weary mist
#

@swift solstice you might need to force a reset on it. Refresh cache, log out and back into the site with a ctrl+f5

viscid steppe
#

does anyone know where I can see the quotes that have been added?

stuck hamlet
#

There is no place of listed quotes.

viscid steppe
#

bummer

#

was hoping to add my old ones from Ankbot

weary mist
#

you can add quotes, you just can't see the ones that are added

viscid steppe
#

thank you! 😃

strong dock
#

Urgh. If these overlays are too cpu heavy I may cry... and need static ones stat

clever mango
#

Computer specs? How many browser sources are running at one time?

strong dock
#

just doenst like video ones tbh

#

chat bit boss alerts sourche and red ghost are browser sources

#

its actually a lot less than i use to run

clever mango
#

Chat and events are split off?

strong dock
#

thats gatherbot chat/event

#

two different alerts in one source

clever mango
#

yikes

strong dock
#

its not actual twitch chat. but "chat events"

#

think of it as SE store purchase alert

#

but if i have all static overlays i hardly have any issues

#

but going live in a bit so will test out the new d2 ones

clever mango
#

There's no doubt rendering and encoding the animated overlays requires a good setup. The game the streamer is playing is of course another variable

strong dock
#

i run two pcs

#

its not strictly just stream pc now

clever mango
#

You should have no issues then as I stream animated overlays on my single PC

strong dock
#

ya i dunno

#

1 screen or two?

clever mango
#

2

agile sundial
#

My followers count on stream has reset to 0

#

How do I get it on the real follower count??

clever mango
#

Activity feed -> Edit session

agile sundial
#

Thanks but it's not changing? 😮

clever mango
#

I'm looking into this. There were some updates pushed recently.

agile sundial
#

Ohh okay fair enough, thank you

#

I've reset it but no changes

clever mango
#

Follower count is now being pulled automatically from twitch 1 hour after the stream ends. I'm sorry that this doesn't help you right now but it should update after your stream.

#

This applies to subscriber count as well

weary mist
#

should. let me know if it doesn't

glossy thistle
#

how do i see where i last spoke in chat?

viscid steppe
#

I have the same problem with followers not being counted

glossy thistle
#

this chat?

clever mango
#

Search box might help

glossy thistle
#

yes ik that but how?

brazen cosmos
clever mango
#

Thanks 👍🏽

brazen cosmos
#

Np 😃

#

Is there a way to grant mods access to my SE account, and give limited access?

clever mango
#

Not yet

#

It's being worked on now and will be available ASAP

brazen cosmos
#

Thanks

glossy thistle
#

i dont have the "from" option

brazen cosmos
#

just start typing your name

glossy thistle
#

can u just copy what scalper replied to me?

clever mango
#

you type "from:" and then your name+usernumber which is found by clicking your name and then view profile

brazen cosmos
#

@glossy thistle you put the overlay link in the broadcasting software you are using

glossy thistle
#

thx

#

wait

clever mango
#

You could just ask your question and I'll help

#

😃

brazen cosmos
#

what software are you using?

glossy thistle
#

where do i put the pubg overlay link into obs

weary mist
#

SpongeGar I heard my name

clever mango
#

You add a browser source

brazen cosmos
#

dont mean to step over @clever mango

clever mango
#

No worries

#

One second let me find my handy gif

glossy thistle
#

browser source?

brazen cosmos
#

ooo loves a handy gif

clever mango
brazen cosmos
#

thats a very handy gif 🤣

weary mist
#

very much 😃

strong dock
#

its working ok. it snot topping out.... thank goodness

glossy thistle
#

"could not access the specific channel or stream key." fixes?

brazen cosmos
#

is there the ability to add songrequests via a search api
$readapi(https://decapi.me/youtube/videoid?search=$msg)

strong dock
#

halp! song request for another bot are trigging timed commands and i have timed commans turned off

clever mango
#

@brazen cosmos Not at this time due to our youtube API limit. It's possible in the future with a higher limit

brazen cosmos
#

ty

agile sundial
#

@clever mango When you said follower count is being pulled - what do you mean?

#

It won't show my total followers?

strong dock
#

its litterally spamming timed messages every other line

clever mango
#

StreamElements timed commands?

strong dock
#

yes

#

and i have them disabled

#

as well as SE song request

clever mango
#

Are you live?

brazen cosmos
#

he is.

#

im curious too

clever mango
#

Ok i'll come by chat

fast stirrup
#

hi

brazen cosmos
#

hey @fast stirrup

fast stirrup
#

quick question can you use streamelemnts with youtube gaming?

brazen cosmos
#

im not sure, @fast stirrup im not support, i cant see any reference on website. someone will confirm shorty im sure 😃

clever mango
#

Youtube gaming integration is a very high priority for us right now

glossy thistle
#

@clever mango thx for the help

fast stirrup
#

thanks

cobalt niche
#

Hi, is it possible to block someone from tipping?

clever mango
#

@agile sundial your counts should update 1 hour after your stream ends and will be synced with twitch from now on. If this doesn't happen, let us know and we will look into it. We just updated the way the counts work and will continue to improve it.

weary mist
#

@cobalt niche there might be a way for that, but through paypal I think

clever mango
#

@cobalt niche What you can do with StreamElements is required tippers to login with their twitch account before tipping. This should deter almost anyone who intends to chargeback, if that's what you're worried about.

#

This can be enabled in the tipping page settings

wise flax
#

I have a question about viewers who cheer in order to get loyalty points, as allowed by StreamElements. There are very heated discussions on reddit as to whether or not this violates the Twitch ToS, more specifically what I will attach to this message. Can anyone tell me if it is indeed against ToS and if it is why does StreamElements have it as something their website offers for streamers? I don't want to implement something that could possibly have me violating the ToS.

robust fractal
#

i have a qustion is it possible to find an over lay on the internet and insert it in

weary mist
#

@robust fractal you can put any image you want into the overlay editor

#

@wise flax twitch hasn't officially said no to this as of yet, though it is up to streamers to make the best choice for their stream

wise flax
#

Thank you for answering @weary mist. That's kind of a worrisome response, so I'll just rather not toe that line and not allow it until an official answer is given from Twitch. Thank you. 😃

weary mist
#

yeah, thats what I feel as well.

#

don't worry, if twitch takes an official stance on it, and it isn't good, then most likely we will deactivate that bonus. it only makes sence to

robust fractal
#

thanks i got it

bronze nacelle
#

is it possible to have a hyperlink in a command?

clever mango
#

Sure

weary mist
#

for 100% sure 😃

#

the !tip command is default, and includes your tip link

stuck hamlet
#

No it is impossible to have a hyperlink in a command @bronze nacelle

#

Twitch chat does not allow that.

weary mist
#

wut

#

@stuck hamlet

stuck hamlet
#

Google hyperlink

#

get back to me

weary mist
bronze nacelle
#

hyperlink =/= link

stuck hamlet
#

:p

weary mist
#

derr, twitch doesn't really have a markup language for chat

#

I was wrong

bronze nacelle
#

rip then

#

ty

#

any ETA on having the SE dashboard for super mods?

stuck hamlet
#

No ETA unfortunately

#

before 2018 Kappa

weary mist
upper steeple
#

@weary mist do you know if styler got the edit session count stuff fixed in regards to the cache being flushed?

weary mist
#

he was supposed to have

stuck hamlet
#

Cached Flushed, 1 hour post stream all data should be proper. Edit session page currently could be broke, you shouldnt have to edit anything tho, because everything should be accurate

upper steeple
#

@stuck hamlet but when i change scenes nothing carries over to the other overlays, it resets everything and my counts are not correct

#

latest sub, follower, recent tips and recent donation are all blank when they shouldn't be. i can't change follower count cause its wrong or sub count cause itts wrong too. Nothing saves.

stuck hamlet
#

Please hit the reset session (I know you've done it) also make sure all widgets are up to date.

#

They should have new options

upper steeple
#

so reset again?

stuck hamlet
#

I'm going to bed tho ":

#

Yeas

weary mist
#

the reset worked for me Kappa

upper steeple
#

@weary mist nothing changed

weary mist
#

did you close and reopen the overlay?

stuck hamlet
#

Play your latest alerts again

#

¯_(ツ)_/¯

upper steeple
#

just did and it doesn't save it, i switch scenes on obs and its all gone

weary mist
upper steeple
#

@weary mist i hit reset session and it doesn't change anything, my subs are still wrong cause it doesn't update with ttwitch I know that. But nothing on latest follower or sub. Recent tips are gone and recent donation are gone as well

weary mist
#

all the recents and stuff reset, but the "Total" widgets now pull live from twitch. or mostly live anyways

#

that update kinda fudged the other parts, but it should update properly as you get followers

upper steeple
#

it did yesterday but it resets when i opened obs today and when i switch scenes

#

so latest sub is blank and latest follower is blank along with recent donation and my recent tips widget

weary mist
#

those ones will be blank until you get a new one. you should be able to update recent donation and have it stick.

upper steeple
#

just did and it didn't

weary mist
#

that is very odd, because I just did it and it updated on my end

upper steeple
#

yeah it updates but when i changed scenes it goes away

weary mist
upper steeple
weary mist
#

im honestly stumped

upper steeple
weary mist
#

I ahve changed between like 5 different overlays in OBS, I have checked several in editors, but it still exists

#

its one of those things that makes you want to rip out your hair, lmao

upper steeple
#

yes cause it is upsetting me

#

i reset session this time everything disappeared in the counts in the edit session

weary mist
#

ok

upper steeple
#

now i have to re-enter all my vaules

#

even going to a new overlay and putting in one of the widgets it doesn't display anything

weary mist
#

stupid question, but you are hitting save on the edit session page, right?

upper steeple
#

yes

weary mist
#

chrome?

upper steeple
#

yes

weary mist
#

(covering all the bases)

upper steeple
#

this is after i hit reset session and then put in the follower goal count and sub goal count

versed matrix
#

Hi guys, someone know why all my overlays information of tips, subs, follows is not showing on the stream? Yesterday it works

weary mist
#

@versed matrix are you talking about alerts or the text widgets

versed matrix
#

Text widgets.

weary mist
#

there was an update a day or two ago that cause those to derp a bit. Reseting the session tends to work, then as you get new events, it should populate those fields.

upper steeple
#

@weary mist well i'm gonna go stream, hope it gets figured out

weary mist
#

@jaunty pathFluffyButt#4737 I poked styler again with your information, so hopefully I will hear something back about it

versed matrix
#

Okay, ty

#

U mean

#

Reset again the stream?

terse canyon
#

tips on stream store items?

weary mist
#

@terse canyon I always find people like to "make" you do things. You can also check out 1ceprime's store, he has a decent stock

terse canyon
#

link?

weary mist
lament blade
#

for the store redemption widget, i need this so a sound get's played right? can i disable the animation somehow so that just the sound plays?

weary mist
#

@lament blade if you make the item you create a sound effect, it will only play a sound

#

if you want to make something that is approvable, then yes. you can remove the image from the widget, and not assign an image when creating the item

lament blade
#

ah perfect, thx

#

uploading now all the memes LUL

terse canyon
#

@weary mist I'm showing $179 donated in the stream goal widget, that amount doesn't show up anywhere. help!

#

i've live with it now if yall can help

lament blade
#

^ solved

lament blade
#

is it possible to exclude users from the leaderboard?

tight harness
#

@lament blade Yes, you go to Loyalty Settings and add people to the Ignored Users section 😃

lament blade
#

ops, i'm an idiot xd thx. oh and the store items, is it possible to show a video/gif when someone redeems it, or only sounds?

tight harness
#

The sound items will only play a sound, the other option will be able to play a gif if you upload one for it

lament blade
tight harness
#

LUL perfect

terse canyon
#

@lament blade and everyone. Is it possible to create a link to the tip page that pre-fills an amount into the tip field?

lament blade
#

nope but there are presets

terse canyon
#

done 😄

#

thx

#

just finished setting up my challenge mode event 😄

restive drum
#

for some reason my alerts are playing their sound 3 times when they activate

silk patrol
#

@restive drum make sure you ticked the "Shutdown when not visible" checkbox in your browsersource properties in each and every scene

restive drum
#

thank you kindly

rough sedge
#

hi guys how are you? Just started using streamelements... there's a way to reduce the 1080p animated overlay to 480p? and yes, I have a terrible connection sadly T_t

clever mango
#

Yes, you can downscale your output resolution to 480p in OBS but leave your canvas resolution at 1920x1080 which is the native resolution for the super themes

rough sedge
#

i use xsplit and when I downgrande my output the layout stays as 1080 and doesn't scale down, and only happens with animated overlays, not fixed ones

clever mango
#

I'm not familar with xpsplit but I'm sure one of the SE champions uses it and can help

#

I'll ask around

rough sedge
#

thanks a lot in advance ❤

echo jasper
#

Hi gang, top cheer widget seems to be broken? Even when set to top cheer all time?

sudden basin
#

Hey Guys im new to StreamElements & was wondering does it support everything that StreamLabs supplies & is it 100% secure ?

stuck hamlet
#

We provide a lot of services and yes we are 100% free and secure.

#

@echo jasper you cannot set values with our new Session system, we calculate who has the biggest cheer by what we see on your account.

#

@rough sedge have you tried changing the resolution in SE itself?

echo jasper
#

Thanks @stuck hamlet - the issue I was having is that it wasn't displaying anything. I did a session reset and issue is resolved.

stuck hamlet
#

I'm not that familiar with all things related to themes, but you should be able to resize everything 😃

rough sedge
#

@stuck hamlet tried to do it but doesn't seem there's an easy way to do so

stuck hamlet
#

Glad to hear it @echo jasper 😃

rough sedge
#

@stuck hamlet no apparently on xsplit doesn't work so far, just for static images from SE

stuck hamlet
#

Hmm 🤔

rough sedge
#

I'm on stream right now

#

if you want I can explain you the problem live ^_^

#

so you get what i mean

stuck hamlet
#

I only know @ebon forum and @gentle hinge that use xsplit

#

I can tune in in 30ish minutes. Currently on my way to work.

rough sedge
#

sure

#

let me know when you can ^_^

stuck hamlet
#

👍🏼

arctic pond
#

hey is the follower total count being wonky right now for anyone else? count is 18 instead of 500 something both on the total and by session overlay elements.

tawny pivot
#

Try giving your session a reset.

stuck hamlet
#

@arctic pond please reset your session and reload your overlay. Let me know if that fixes it

#

Good morning Styler

tawny pivot
arctic pond
#

it worked thanks 😃

stuck hamlet
#

👌🏼

arctic pond
#

is there a recommended session reset period to avoid bugs?

stuck hamlet
#

We just updated our session system, that's why we need people to reset. There should be no more need to ever reset your session 😃

#

We have new widget options to support it as well

echo jasper
#

Is there a way to get back my recent follower and recent sub name after the reset? (Fixed - I just replayed the most recent events from the dashboard page.)

upper steeple
#

@stuck hamlet is there a way to have the latest sub widget save the latest sub cause its not saving when i switch scense

#

cause i still have no latest sub on my overlay unless i refire the alert and follower count and sub count can't be changed in edit session

stuck hamlet
#

@tawny pivot can you look into the lady's issue?

#

Things seem to be completely broken for her

upper steeple
sudden basin
#

@stuck hamlet are we able to rename the chat bot

pine hemlock
#

Currently no

sudden basin
#

oh ok nps

stuck hamlet
#

I'll have a look in a second lord

viscid steppe
#

Morning, everyone! Still setting up Stream Elements and I was wondering if there's a way to add sound effects? Like if someone types, !hi into chat, I have a sound effect happen?

#

Also, Does SE have a polling system?

clever mango
#

Sound effects are triggered through the stream store

#

Add sound effects to the store and viewers use !redeem or any alias you create for the !redeem command followed by the sound effect name Ex:!redeem laugh

#

You just need to add them to the store and then add the store redemption widget to your overlays

viscid steppe
#

Thank you! @clever mango I really appreciate your help. 😃

#

I'm looking to see if there's a polling system as well. Also, for link protection settings, links aren't allowed by anyone in my chat, (I get trolled a lot) is there a way to not let anyone post links, even subs?

#

I only trust my Mods with links

clever mango
#

There are no polls currently

pine hemlock
#

Spam filter unbot "bot" on the left side shows you the moderation settings

compact ferry
#

Hello. 😃 The data for my widgets for Latest Tipper, Subscriber Goal, Follower Goal, etc. are not syncing with my Twitch. It worked the first time perfectly, but when I went to my second stream, all the information was gone. Thanks for the assistance. 😃

clever mango
#

@viscid steppe Do you have anyone added to the Regular level with SE?

viscid steppe
#

Yep. I'm there now. But I don't want subs or regulars to post links. Is there a way to not let them? Or do I have to allow?

#

I don't. Just starting set up. @clever mango

clever mango
#

You could use twitch's moderation settings for links. That should ban all links

viscid steppe
#

There's so many amazing things here with SE that it's literally taken me 3 days to set up. I seriously LOVE SE and I'm so excited about it!

clever mango
#

In your twitch channel settings

viscid steppe
#

After many years, I'm leaving my other broken bots behind!

upper steeple
#

@compact ferry same thing is happening to me when i switch scenes in my obs

viscid steppe
#

ohh! I can! Thank you, @clever mango You're brilliant!!

clever mango
#

Happy to have you here

viscid steppe
#

I'm pumped to be here! 😃

compact ferry
#

@upper steeple Glad I'm not alone...for me was just when I started OBS back up to stream.

upper steeple
#

@compact ferry yep basically the same thing it all disappears

#

they are looking into itt

viscid steppe
#

I have the same issue. @compact ferry

#

Is there a way to link my Discord so it announces in a channel when I've gone live?

buoyant sigil
#

for Super Theme Alerts and windows, it seems really hard to increase the image size as well as Font size. is there just a base default that we can't increase or am I doing it wrong?

#

and yeah what RoryPlays said. I use MuxyBot for that

#

posts stream stats too in discord after you end

viscid steppe
#

I have a separate bot as well. Was hoping to cut down on all of my bots. 😂

buoyant sigil
#

hm yeah I keep messing with the Position, size settings for Super Themed windows and they basically don't move. I'd like to make certain windows bigger along with the font that is inside of them. Specifically the Alerts window

urban dust
#

anyone know how to change the number of followers you have from the follow counter? it as correct the other day but is now displaying 0

sudden basin
#

Hi is there any way to auto reset my STREAM STARTING SOON Countdown Timer as once it hits 0:00 it does not reset when switch back from a different scene ?

rough sedge
#

@stuck hamlet hey i had to close the stream because I'm going to work, ill be back later take care!

stuck hamlet
#

Apologizes for taking so long

#

Take care