helpdesk-twitch

[next spruce]

no funds are being added in

e.g.

!bet ron 100

nothing gets added in - what am I missing?

[clever mango]

Check that !bet is enabled under default commands? https://streamelements.com/dashboard/bot/commands/default

[next spruce]

thganks 😃

[clever mango]

Was that it?

[next spruce]

yup 😃

[clever mango]

👍🏽

[bronze lichen]

@atomic hollow You found a solution?

[atomic hollow]

@bronze lichen still trying to figure this out

[coarse juniper]

hello I'm having issues with the overlay editor

whenever I edit it I can only see half of the frame

[clever mango]

👋🏽 Armando

Did you build your overlay or use a theme?

[coarse juniper]

build

[clever mango]

Are you using google chrome?

[coarse juniper]

👋

yes i use google chrome

[clever mango]

Can you zoom out with the - symbol in the top right?

[coarse juniper]

ummmm

[clever mango]

The green box is your whole overlay canvas. Is part of your overlay going past that? Is that what you mean by only half of the frame?

[coarse juniper]

yes

[clever mango]

Is this a background image? If so what size is it?

[coarse juniper]

no its an alert notification

i make 1 alert notification at the top middle but when i test it, its like only showing half

[clever mango]

Could you take a screenshot of your overlay editor window please?

[coarse juniper]

sec

@clever mango https://prnt.sc/g6b6k0

its like that

it only shows half at obs

[clever mango]

Ok, that helps

go into the properties of your browser source

What size is the source?

[coarse juniper]

800x600

[clever mango]

it needs to match the size of your overlay

You can find the size of your overlay by exiting out of editor and clicking the pencil next to your overlay name

That should fix it 😃

So if your overlay is 1080p then you want to input 1920 width by 1080 height --- 720p would be 1280 width x 720 height

[coarse juniper]

@clever mango ah i see

thanks

[steady sandal]

Is there any way to make the overlays load instantly when switching between them as aposed to the short delay where the overlay would be invisible?

[clever mango]

The devs are working to reduce the load time. At this time, your best option to remove the loading on stream is to use studio mode in OBS to pre-load your scene

[steady sandal]

Alrighty, thanks!

I was just wondering if it was on my end or not.

[clever mango]

Nope, it has to do with the caching

[silk patrol]

@steady sandal You can also create 2 overlays : one for your alerts and you turn it off when not visible so you won't hear it multiple times on multiple scenes, and one overlay for everything else, and you keep it always active (don't tick the "shutdown when not visible" checkbox). This is what I do and it works perfectly

[steady sandal]

Awesome thanks

[celest ridge]

When I start bingo, the bot says - name , no emotes found

[atomic hollow]

!bingo <twitch/bttv/all> <points>

[clever mango]

ffz also 😃

[celest ridge]

That works, but it says - no emotes found

[clever mango]

!emotes update

[atomic hollow]

really? didnt know you can do only ffz

[clever mango]

😃

[atomic hollow]

you learn something every day 😃

[lament blade]

hello

anyone here?

[clever mango]

👋🏽

[lament blade]

does streamelements have alerts?

like streamlabs?

[frosty zealot]

stream elements does have alerts similar to streamlabs

[simple tree]

it does yea

[lament blade]

where do i find them?xd

[frosty zealot]

in your overlay editor, Alertbox widget

[clever mango]

You can add the alert widget to any overlay you create with SE

[lament blade]

oh ok thanks

[silk patrol]

@lament blade feel free to check the StreamElements youtube channel, plenty of tutorial videos to help you there https://youtu.be/UuweQah3v00

[lament blade]

cheersw

[simple tree]

BTW guys at Streamelements. This is probably an OBS issue but I noticed something with the new themes. When using one and adding to browser sources it eats up CPU usage. While streaming and playing my normal FPS went from 60-70 down to 1-10. As soon as I deleted that theme off OBS everything went back to normal. As I said it could be OBS not handling it right or the way the theme is being delievered. Just letting you guys know.

[frosty zealot]

what CPU do you have?

[clever mango]

Animated theme?

[simple tree]

I have a i7 6700k

and yep animated theme.

PUBG sunburst to be exact

[clever mango]

I have a 6700k as well and have not had any issues with the PUBG animated

¯_(ツ)_/¯

How are your in-game settings?

[simple tree]

all low except textures at medium.

it's not a big deal, just thought it was an odd little thing.

[frosty zealot]

are you playing PUBG?

[clever mango]

PUBG fps varies widely in it's current state. I'll get 130+ in a field and 40 in Yasnaya

[simple tree]

yea I use streamelements for everything and I haven't had an issue using it and streaming PUBG. I added that theme, and when I played I noticed FPS tanking alot. It also tanks in overwatch. I thought it was stuff on my comptuer so I stripped all procoesses and made sure it was just OBS and the game. it still tanked. As soon as I disabled that theme it worked properly.

[clever mango]

Also, FPS drops significantly in any battle

It's just the nature of the game right now. Maybe try the static theme for in-game and use the animated for your other themes?

[simple tree]

I looked at the process that was eating up my cpu and saw it was tied to browser source and looked it up: https://www.reddit.com/r/obs/comments/66akut/cefbootstrapexe_eating_my_cpu/

oh yea thats what I did, the other themes I used in streamelements give me no issue whatsoever.

just letting you guys know 😄 thanks

[clever mango]

Yep, cef-bootstrap is the browser sources

That's why it's important to shut them down when not visible

[simple tree]

I'll definitely make sure all my scenes have that, thanks 😃

[agile sundial]

Hey, is there any chance StreamElements has a !highlight command?

[cerulean ruin]

is it possible to have song requests on when streaming from console

[clever mango]

It is not because you need the song requests to play from the streaming device

[cerulean ruin]

ah ok

[clever mango]

@agile sundial No

[lament blade]

jeez

i need help

why doesnt bingo work?

whats the command?

[clever mango]

is !bingo enabled under default commands?

[lament blade]

let me try

it's on yeah

[clever mango]

wait

[atomic hollow]

!bingo <twitch/bttv/all> <points>

when you do this, what happens?

[lament blade]

i do that then StreamElements: RehzPlayz , no emotes found

[clever mango]

!emotes update

[lament blade]

ok

No emotes found

[atomic hollow]

whats your Twitch?

username

[lament blade]

RehzPlayz

[atomic hollow]

@lament blade bingo only works for BTTV and FFZ for now

[lament blade]

damn

okay i guess

[atomic hollow]

it will be fixed later today

[lament blade]

how do i reset starting soon timer?

[stuck hamlet]

refresh the page/overlay

[lament blade]

ok thx

[lone bridge]

hey guys -- So with the tip goal meter...

how come when I added it (and didn't look at it apparently) it doesn't start at $0?

it included previous tips added up and made it look like I already raised the money and then some

i streamed the entire time with a tip goal that was completely filled up LOL. (no attention to detail)

[frosty zealot]

you would have needed to reset your progress to goal in your Session Settings. It carries over otherwise.

I did notice that when I popped in earlier, I was thinking, "oh wow, she doubled that goal quick"

[weary mist]

You can change it in Activity Feed -> Edit session @lone bridge

[lone bridge]

would be more convenient if that was placed within the overlay manager. Or at least a shortcut or something

but thank you both

[weary mist]

❤

[frosty zealot]

posted a summary and some possible solutions for that issue in #💭︱feedback-and-ideas

[lone bridge]

that's cool. yes, it needs a revamp!

it needs to be dummy (me) proof

[rough jacinth]

Hello guys, how to disable response of SE bot to SR command?

I dont need request songs from SE on my stream, but I have !sr commands for other thing

[clever mango]

You can disable it here: https://streamelements.com/dashboard/bot/commands/default

[rough jacinth]

Thank you

[neon ore]

Stupid Question. Is there ny plans to add store redemption option to the Alert box Widget instead of adding a seperate one to the black and green flare overlay?

[onyx lodge]

Can I create a sfx sound which can triggered by a command`?

[clever mango]

Yes, using the store

Users can redeem sound effects that you add to the store

[onyx lodge]

can I use it without a picture?

[clever mango]

Yes

[onyx lodge]

kk thanks ❤

[clever mango]

Just select sound effect

and then add the store widget to your overlay

😃

Also, you can add a !play alias to your !redeem command so when they redeem it will be !play <sound name>

[faint copper]

I'm using the "Follower Goal" widget. When I had 95 followers a day or two ago it said I had 100. Now I have 111 followers and it says I have 116... Is this a common issue with this widget? Curious because every number in that counter is important as I'm looking at doing giveaways based on it, and I want it to be accurate.

[frosty zealot]

Can you reset your followers in the Activity Feed, go to Edit Session and enter 111 in the Follower goal progress field.

[edgy kindle]

@faint copper Follower goal is only a counter and does not display live numbers. It can go up but thats it

[faint copper]

Thank you. I was able to update via Edit Session without resetting the session!

That's good to know, and will help if there are issues in the future knowing it can only go up. This makes more sense!

[lament blade]

guys? is SE down or anything? my Browser source in obs is giving me an error

[faint copper]

I have 4 sources active right now from SE. No issues

[clever mango]

What does it look like? @lament blade

[lament blade]

Ah no its Tipeee, nvm

mentioning tipee, when are new payment options going to be included

as you see im in desperate need :>

[ancient wigeon]

waits patiently for new bits jar

[clever mango]

@ancient wigeon coming soon and worth the wait 😉

[faint copper]

I continue to ask regularly, and I'm told they're just waiting on legal, but everything else is ready

[edgy kindle]

^ Legal issues tend to fuck with everyone

[clever mango]

^

[lament blade]

I see, if those are done, it will be able to be used internationally tho yea?

[edgy kindle]

Should be yes.

[lament blade]

aye, crossing fingers then :/

[edgy kindle]

We cant use a service such as a payment gateway without getting permission from said service

[lament blade]

Thanks guys! 😃

[weary mist]

also, the more people that use our tipping page, the more weight we have to throw around 😃

[terse canyon]

Is it possible to filter through the themes gallery for specific games?

[clever mango]

Sure, with the search bar at the top

[terse canyon]

just found it XD

[frosty zealot]

Sort By is a dropdown

[terse canyon]

i'm such a great tech 😉

[lament blade]

in csgo my viewers cant see the mini scoreboard cuz of overlay

how do i fix this

[tight harness]

Change/edit your overlay in the overlay manager

[frosty zealot]

you can move the overlay element that is covering the scoreboard

or take it out if it's not needed.

[lament blade]

its my name...

and the song

[terse canyon]

how can I tell if a theme is animated or not?

[frosty zealot]

pardon ignorance here, but I don't play CS, where is the scoreboard?

[lament blade]

top

[frosty zealot]

it should say it in the title @terse canyon

[terse canyon]

okay

[frosty zealot]

can you use a different overlay with elements that are attached on the side?

[terse canyon]

the cs:go yellow particle theme is what I was referring to, but it seems it's just a design. 😄

[lament blade]

its the thing at the top

[frosty zealot]

can you move the name/song panels to the side ?

like, shifted left or right instead of centered?

[lament blade]

erm

ok

why is the website laging

when i click something it lags

[frosty zealot]

I don't see any on my end... is your connection possibly having issues?

[lament blade]

no

i can do anything

anywhere else

[ancient wigeon]

glares at streamlabs bits cup with utter hatred

[frosty zealot]

SE one is coming soon

SOON

[lament blade]

?

[frosty zealot]

the tip cup.

should be coming very soon.

[lament blade]

ugh

y is this laging

firsttime

[frosty zealot]

and as far as lag on the website, I can not see any on my end so I don't have an answer for you 😦

[lament blade]

its the aniamtion

when u click soemthi ng

something

its lagging

like my overlays

etc

oh

my chrome in gerenal

is lagging

ever since i reinstalled

it

[frosty zealot]

is CPU usage spiking from it? check in task manager to see what it does when you trigger an animation

[lament blade]

8%

[frosty zealot]

that shouldn't be causing issues.

[edgy kindle]

I can confirm, different browser, with all the video animations it does get laggy on lower-end computers

[lament blade]

its just chrome

this is a new pc

worth $2000

wtf

i reinstalled

and its fine

i guess it was a corrupted file

[edgy kindle]

@lament blade How often do you clear your cache?

[lament blade]

i installed it 20 min ago

after uninstalling

[upbeat tree]

Still no working "current song" widget

[lament blade]

uh

as sooon as i opened stream elements

it started lagging

this has never happe end

uh

i have 56%

cpu

but im running a virus scna

scan

[edgy kindle]

Then idk what to tell you cause i dont run into issues like this

[frosty zealot]

what hardware are you running @lament blade

[lament blade]

nvidia 1070

i7-7700k

uh

my pc temps r super high

[frosty zealot]

@upbeat tree current song should work for song requests, hopefully soon it'll come back for backup playlist, waiting for YT to allow more api connections

what is super high?

[lament blade]

all are at 80 degrees c

da hell

[frosty zealot]

oh, so you're thermal throttling. that's a hardware issue most likely.

[lament blade]

wait nvm

its cuz of virus

scan

[clever mango]

[lament blade]

so when i open SE

half of it goes white

then it loads in rly laggy

[edgy kindle]

Sounds more like a connection issue if the website is loading slow

[lament blade]

57 mbps download and upload

and im using ethernet

[edgy kindle]

Like I said sounds like a connection issue

[lament blade]

k

but it started after i reinstalled chrome

it was fine like an hour ago

and also

im looking on edeg

edge

its not laggy...

[edgy kindle]

Do you have chrome set to sync information?

[lament blade]

uh

no

im not sure

[edgy kindle]

Check your user settings

[lament blade]

yes

i says sync on

it says

*8

**

[edgy kindle]

Could be causing your issues then if say you have bad certificates or other nonsense that chrome tries to sync

[lament blade]

didnt change

:/

[misty hare]

So I got 2 stream reports 😂 one during the stream and one this morning.

[edgy kindle]

@misty hare Should only be giving it to you after you have streamed for at least 15 minutes and have ended your stream

[misty hare]

I know that @edgy kindle however I got 2 this time that's why I'm mentioning something 😂 was kinda funny to me. I remember getting the email during my stream and I just got another this morning

[edgy kindle]

Did you stream today?

[misty hare]

No

I'll show you the screenshot

I know what I'm talking about @edgy kindle 😂

I usually get a email once I'm done

Not this time

[lament blade]

it randomnly started working

LOL

[edgy kindle]

Could have been a mistake @misty hare but thanks for the headsup; let us know if it happens again

[misty hare]

It's the first time I get 2 emails for one stream lol

[jade basalt]

Heyo! Does anyone know why my store items do not have the checkbox for "Redeeming this item triggers a notification" under the Item Content section?

[terse canyon]

I'm getting some kind of echo, like there's two alerts going on. Using the CS:GO Yellow theme and Ground Control to replay alerts

Using OBS Studio, not in studio mode, and just removed my old alerts source. Help? 😄

[edgy kindle]

@terse canyon Did you make sure to enable "shut down source when not visible"

[terse canyon]

that's enabled on everything, yes

[edgy kindle]

and do you have your overlay editor open anywhere?

[terse canyon]

nope

good idea though, lemme check my volume mixer

nope, only sounds are from OBS.

[edgy kindle]

Well that is a common issue when you have not enabled the box so if you dont mind go back through all your browser sources and scenes to make sure it's really enabled on each one

[upbeat tree]

@frosty zealot I know, and se champions know. I've been complaining about it for over two or three months

[terse canyon]

yeah, just did

derp, that was it.

redoing all my scenes, guess a few didn't have that checked. Thx 😄

☑

[upbeat tree]

Such a common mistake

[lament blade]

Is there a way to reset the tips on the dashboard

[edgy kindle]

@lament blade Yup under Session Edit on Activity Feed page

[weary mist]

@misty hare is it possible that you got disconnected at some point during the stream? that could cause the double email. Unless they are EXACTLY the same

[misty hare]

Nope @weary mist 😂

I know about that

[lament blade]

Thank you @edgy kindle

[misty hare]

Not that new to stream elements

😜

I know things happen that's why I brought it up

In case it's a bug

[weary mist]

then you know I have to ask those questions to try to diagnose the issue 😉

[terse canyon]

How can I get OBS to not do the sounds for the preview when in studio mode?

[weary mist]

good question. I would love to know the answer to that one

[terse canyon]

i've never had this issue before

[frosty zealot]

we can't. unfortunately, using studio mode allows you to switch without load time for the page. once the page is loaded we can't stop it from playing audio

I turn on/off studio mode as I'm switching to avoid things like that.

[terse canyon]

what? O.o

I guess a work around would be to create a blank scene, have that in preview while playing something, then switch to the real preview a few seconds before you want to transition

[frosty zealot]

that would work too.

I just use hotkeys

[terse canyon]

me too, but I play like 2-5 games per 6 hour stream XD

I know what would fix all this too, haha. The stream deck.

[frosty zealot]

It would haha

[terse canyon]

or custom map another keyboard or num pad XD

that's always janky afaik

[frosty zealot]

stream deck solves the problem for sure, just is a pretty significant additional cost 😦

[terse canyon]

yeah.

haven't seen any for sale used either :3

I search for stream deck, look what I find XD
https://www.amazon.com/Genovation-ControlPad-CP24-USB-HID/dp/B00O1ASXKO/ref=sr_1_3?ie=UTF8&qid=1502306543&sr=8-3&keywords=streamdeck

[frosty zealot]

it would work, but you'd still have to rebind everything, and the nice thing about the streamdeck is integration with OBS built in

[terse canyon]

yup yup

[weary mist]

but...

48 keys...

[terse canyon]

and at half the price, you get what you pay for

lol scalper

[weary mist]

at half the pricfe

[terse canyon]

maybe if I can do like really complicated keybinds that use keys nobody would use

😮

aren't there technically like 2 dozen function keys?

most keyboards only use the first dozen

[weary mist]

exactly

[terse canyon]

check this out then :3
https://www.amazon.com/Genovations-CP48-USBHID-48KEY-CONTROLPAD-BLACK/dp/B00UH3E23G/ref=wl_mb_wl_huc_mrai_2_dp

https://www.amazon.com/X-keys-XK-12-jog-shuttle-keyboard/dp/B00DHOH3C4/ref=pd_sbs_147_7?_encoding=UTF8&pd_rd_i=B00DHOH3C4&pd_rd_r=13FPGACZXWNG9KG6AC67&pd_rd_w=pH7Hq&pd_rd_wg=8RBuv&psc=1&refRID=13FPGACZXWNG9KG6AC67

https://www.amazon.com/X-keys-USB-Programmable-Keyboard-keys/dp/B0092SJ8YU/ref=pd_sbs_147_5?_encoding=UTF8&pd_rd_i=B0092SJ8YU&pd_rd_r=13FPGACZXWNG9KG6AC67&pd_rd_w=pH7Hq&pd_rd_wg=8RBuv&psc=1&refRID=13FPGACZXWNG9KG6AC67

😛

[weary mist]

haha, saw those

[misty hare]

@frosty zealot I don't have that issue

[frosty zealot]

with multiple sounds happening?

or with load times?

[misty hare]

Multiple sounds or load time

And I'm using obs studio

[weary mist]

are you using Animated overlays?

[frosty zealot]

I get about a second or so of delay in switching without pre-loading in studio mode.

[weary mist]

I get about 2-3 seconds, but I have crap internet

[frosty zealot]

the sound thing... I'm not sure how you're getting around.

[weary mist]

depends on how the alerts are set up. If they are set up in a seperate source, and you have that same source on all the scenes, the sound will only play once

[misty hare]

Are you keeping stream elements site open?

Cause I only have the song requests site open

[frosty zealot]

ah. that makes sense @weary mist

[weary mist]

I only keep the ground control app open @misty hare. I get duplicate sounds because I have two seperate scenes loaded that have different sources with their own alerts

[frosty zealot]

but multiple sources with separate alertboxes will duplicate

[weary mist]

so each one, because they are visible, will play the alert/sound

[misty hare]

Yup

Make sure you have each source shut down when not used

[misty hare]

Btw I can't get the app downloaded to my pc, it won't let me

[frosty zealot]

yeah, but that doesn't affect the problem he had or what confused me with your response

and can't download it?

or can't install?

[weary mist]

@misty hare what is the error you get?

[misty hare]

No error

Just can't install software

My pc won't allow me

[tawny pivot]

Must be some windows defender stuff

[lone bridge]

@weary mist @misty hare I got two emails after my stream yesterday too

[weary mist]

orly?

[terse canyon]

i ignore my emails XD

[lone bridge]

Yeah

[terse canyon]

thing I got 2 too

[weary mist]

checks emails

[misty hare]

I checked the windows defender

[lone bridge]

Not identical either

[frosty zealot]

did you try running the installer as an administrator?

[misty hare]

Yup

I don't even get the option to allow like on other apps

[weary mist]

I feel left out now. I only got one

[misty hare]

😂 @weary mist

[tawny pivot]

Can you guys forward me the emails?

[lone bridge]

What's your email lol

[tawny pivot]

[e-mail]

[misty hare]

Email @tawny pivot

[tawny pivot]

@misty hare Try disabling windows defender while installing it

Also what version of windows is it?

[misty hare]

I'll give it a try

Windows 10

[weary mist]

I think I have windows defender totally disabled

[frosty zealot]

I wouldn't go that far, haha. It's the only AV I use on my computers. It works well enough when set up correctly.

[weary mist]

I just don't do anything besides video games and streaming. Pretty difficult to get a virus if I don't open any emails or things, lol

I just try to be smart about what I click, and it has worked well so far

[pine hemlock]

Malwarebytes and eset NOD32 are the only ones i recommend but im with scalper on the no clicky stuff

[frosty zealot]

I run malwarebytes scan every so often, but don't use them actively for AV

[edgy kindle]

^ As sclaper said; I learned my lesson about clicking on links when i clicked on one in 2006 that lead to a site called Lol-Train

At the age of 13-14 that is NOT something you want to see.

[weary mist]

goatsee

[frosty zealot]

absolutely not.

[upbeat valve]

I am using obs for linux. I was able to install a "browser source" plugin but it does not have the checkbox "shutdown source when not visible". Could this be the reason I am not seeing my overlay or any alerts in my obs preview window? #helpdesk-twitch

[pine hemlock]

OBS Studio has that feature

if you have to download browser source you probably are using classic, but I don't know anything about what linux OBS offers

[weary mist]

same, first person I have heard using it

[frosty zealot]

are you using OBS 19.0.3 @upbeat valve?

[upbeat valve]

That plugin is not available for linux version. Yes, I am using 19.0.3. This is a plugin provided at github until a plugin is released.

[pine hemlock]

That isnt the reason you aren't seeing alerts though, they should work regardless of the shutdown button.. but.... if its not an official plugin im not sure(?)

Do any browser sources work for you?

[analog bronze]

hey guys how do you add a command from chat?

[upbeat valve]

I was able to see alerts with streamlabs urls

[frosty zealot]

linux doesn't have it built in apparently...

I don't have an active linux machine to test with 😦

[pine hemlock]

Well if you could see streamlabs you should be able to use SE urls just as well

[upbeat valve]

I can't even see my overlays

I can see it all fine when I launch browser, but not in obs

[pine hemlock]

with the same url? 🤔

If its the same url for the overlay and you can see it in a browser but not the linux browser plugin then their might be an issue with the linux plugin since its not an official supported plugin

[upbeat valve]

I may just have to do a stream test to see what is actually showing during a stream. No preview in obs would be a real pain though

[pine hemlock]

It should show in the preview as well though :?

[upbeat valve]

Yes it should. all I see is white screen with blue "help" button in lower right corner.

[pine hemlock]

Screenshot?

[weary mist]

@analog bronze !command add <command name> <anything you want it to say>

[analog bronze]

Thanks @weary mist !

[frosty zealot]

that looks like it may be the wrong link @upbeat valve, there shouldn't be a help button on your overlay link.

[upbeat valve]

I thought I was supposed to "launch overlay" and then copy the url.

[pine hemlock]

You are.

Uhmmm

https://github.com/bazukas/obs-linuxbrowser Is this what you're using?

🤔

[upbeat valve]

yup

[pine hemlock]

https://www.cuda.live/s/i5o491mp.png

Im not saying thats why

but it might be why?

Not sure if the overlays are flash based

[upbeat valve]

? why it works with streamlabs but not this streamelements. My overlays are created in photoshop. No flash. Hmmm

[pine hemlock]

Yeah but the overlays SE provides

[frosty zealot]

you're using .png, but that doesn't mean that the site's output isn't flash

[upbeat valve]

I didn't use any themes. I created my own png in photoshop.

[frosty zealot]

yes, then uploaded it into the layout editor, correct?

[upbeat valve]

yes

[frosty zealot]

so, their filetype gets lost according to what OBS sees as an end result

[upbeat valve]

hmmm

Is there a way to just use the individual alert urls like I was doing in streamlabs"

Not use an overlay

[pine hemlock]

Yeah you just use the overlay manager and you can add alerts.

[frosty zealot]

yes, if you build an overlay that just has the alertbox in

[pine hemlock]

with no background etc

You can even import your streamlabs settings and it will import your old alert box.

https://streamelements.com/dashboard/account/import?provider=streamlabs

[upbeat valve]

I was trying to find the alert urls so I could just keep my overlay on obs locally, but couldn't find them.

[pine hemlock]

The easiest way is just import your streamlabs alert box, it will create an overlay and you can use the url for that overlay it generated via import.

[upbeat valve]

ok, I'll give it a try. Thanks. Hopefully obs will provide a proper plugin for linux soon.

[pine hemlock]

Same. Sorry its harder than it needs to be. I don't know many people who use linux to stream unfortuneatly

[upbeat valve]

Yeah I know. Linux can be harder to use but I like the security it provides. I will go and try to sort it out. Thanks for all your help.

[pine hemlock]

Np. Goodluck

[frosty zealot]

wish there could have been more help to give

[upbeat valve]

np. I appreciate you taking the time. Perhaps there will be a solution down the road.

[long garden]

hey, friends!

[blissful quarry]

hello

[long garden]

been a long time since i popped in here

i have an issue that i still need help with from a while ago

i got answers but it didn't really clear it up

i only need to do one thing- I want a video to play full screen when i get 10,000 bits

i can't figure it out for the life of me

I'm also frustrated by the fact that when I "test" the alert on the stream elements site, it only tests it there. It doesn't actually test it in OBS which is what I need to see.

[pine hemlock]

It should test it in obs

Also to add a video for 10k bits it should be.. like this 1 sec lemme make a gif

[frosty zealot]

did you save the overlay before testing?

out of curiosity.

[long garden]

I believe so

Full disclosure, I am definitely not brilliant with this stuff

I'm not a complete idiot, but I don't understand many aspects of it, so it's likely just my fault

[pine hemlock]

If you save your overlay and have the overlay showing in obs and test it, it will show in obs

[frosty zealot]

if it is working properly in overlay editor, but not obs preview, I would say to check that the overlay is saved, and that you're referencing the correct overlay in OBS

[pine hemlock]

This is where you change the video/image for 10k cheers @long garden https://www.cuda.live/s/utcn3Aj5.gif

The only video format SE supports is webm tho

[long garden]

Right, Cuda

I found that

and changed the video

My problems are the following:

1. I set it to be my video for 10,000 or more, but when I do a "custom test" for 10,000, it still plays the default gif

2. I can't figure out how to make the overlay fit my scene properly. I set the dimensions and made it full screen, but the gif plays way off center

So all I saw was a corner of it

[misty hare]

I forget where to go to reset my tip goal? plz help lol

[frosty zealot]

Activity Feed, Edit Session @misty hare

[misty hare]

thx

[pine hemlock]

@long garden Did you set your browser source to be 1920 height 1080 width

[frosty zealot]

you only see a corner of it? does your overlay size match the canvas size? and you've set the source to the same? should be 3 sets of numbers to match up.

[long garden]

I'll double check

[misty hare]

it reset everything? ugh I just wanted the goal

[long garden]

ah, right

[frosty zealot]

did you hit reset?

[long garden]

i didn't @pine hemlock

i was confused because 1920/1080 doesn't fit the whole window

[frosty zealot]

there's a field for Tip Goal

[long garden]

That's what I get with 1920x1080 ^

[frosty zealot]

which you can set to 0 without resetting everything.

[misty hare]

nvm i got it, once i hit reset for the goal everything cleared so I thought everything was reset

[pine hemlock]

should still be fine @long garden

try testing the cheer

and see if it shows

[misty hare]

you hit the fir to screen @long garden

fit*

[long garden]

yeah, it plays

but it's still not my video

it's the default gif

[pine hemlock]

sec

[long garden]

There are some basic things about stream elements that confuse me- for example, I deleted every other cheer other than 10,000 since that's all i want this particular widget to do

yet when I "test event" for lower amounts, it still plays

why would it do that?

@pine hemlock so i've made some progress

I tried just deleting the overlay and making a new one and now it plays the video

[frosty zealot]

does it play the lower amounts too?

[long garden]

so I'm just figuring out two things now- the sizing and how to make it play the whole thing

i'll check...

[pine hemlock]

Yeah i think it still plays the lower amounts regardless of deleting the variations

[long garden]

yup

100% plays them

[pine hemlock]

The variations just change the image/sound

[frosty zealot]

hmm

[long garden]

so if i get lower amounts will it play those?

when i'm actually streaming?

[frosty zealot]

it will currently.

[long garden]

in spite of me deleting the variations?

[pine hemlock]

Seems so

[long garden]

That's very frustrating

Sorry, not trying to be excessively negative

[pine hemlock]

Im asking peoples

[frosty zealot]

you're fine, that's a new use case to me.

[long garden]

So how do I change the size of individual alerts?

the overlay is set to 1920x1080

but I need the video to fill that space

I can deal with the playing of alerts for lower amounts

I'll just have to move my gifs over from streamlabs

[pine hemlock]

How big is your alert box in the overlay editor?

You can make it the size of the overlay editor and it should fill the space

[long garden]

that's what i'm trying to find

and i can't

[frosty zealot]

go to edit overlay

then just drag the corners

[pine hemlock]

or https://www.cuda.live/s/dd6skps9.gif

sorrry i abuse gifs

[frosty zealot]

or that.

[pine hemlock]

As for the lower amounts showing ill talk to a staff member and see what he can do

[long garden]

it says it's 1920x1080...

[onyx lodge]

why are there mor than one sound at my alerts?

*more

[frosty zealot]

have you checked the box to disable when inactive? @onyx lodge

[pine hemlock]

How big is your video @long garden

[long garden]

not sure where that is

Ah, good question cuda

perhaps the video itself is too small

[onyx lodge]

@frosty zealot where do u mean?

[frosty zealot]

in OBS

[long garden]

can i drag the alert itself to make it bigger?

[frosty zealot]

right click the overlay and go to properties.

[pine hemlock]

Thats what we were saying about the alert box size @long garden (the gif i linked)

[onyx lodge]

ye

[pine hemlock]

Im not sure if it resizes the video too, though

[long garden]

but the alert box size says it's 1920x1080

[onyx lodge]

i have

[frosty zealot]

@onyx lodge ^

[pine hemlock]

If you hear multiple alerts, you have two overlays of the same thing or you have the overlay open in your browser and obs probably @onyx lodge

[frosty zealot]

ok, how many browser sources are you using in your current scene?

[onyx lodge]

@pine hemlock no

[pine hemlock]

@long garden Im not sure if the video gets resized when the overlay is stretched to max

[long garden]

right

that makes sense

[onyx lodge]

@frosty zealot 1

[long garden]

worst case I could resize it manually

so assumign i just do that, i still have one problem

[pine hemlock]

I know the overlay downscales, not sure if it upscales @long garden

[long garden]

it doesn't play the entire video

[frosty zealot]

any browser windows open, or are you in studio mode with two scenes open?

[long garden]

and i don't see any place to change the length

[onyx lodge]

@frosty zealot okay nvm i have to 😄

[pine hemlock]

How long is the video

[long garden]

it fades it out after like 8 seconds

it's maybe 20

[onyx lodge]

*two

[frosty zealot]

change alert duration

[long garden]

i don't see that anywhere

[frosty zealot]

disable one of those and see if the duplication goes away @onyx lodge

[long garden]

found it

derp

scrolled down

[pine hemlock]

https://www.cuda.live/s/yw4abdw4.png

^

[long garden]

didn't even realize there were more things down there

[frosty zealot]

no gif this time @pine hemlock

[pine hemlock]

:(

[long garden]

changed it there and it didn't work

[pine hemlock]

did you save it

[long garden]

however, looks like you can change durations for individual ones

[pine hemlock]

Yeah try changing the 10k variation time

[long garden]

actually

i just didn't save

😐

derp

that did it

[pine hemlock]

[long garden]

ok, i think all i'm missing now is the sizing

which i guess i can manually fix

hmmm

it's doing something odd

it starts to repeat the audio after the video is over

the video doesn't start over

just the audio

plays like hte first second of it

[pine hemlock]

Your alert time might be longer than the video by a moment

[long garden]

hm

it shouldn't be

[pine hemlock]

Also on your obs do you have uhh

[long garden]

set it to 21

which is the length of the video

set it both in the widget editor and the specific variation

[pine hemlock]

Do you have shutdown source when not visible checked in your obs browser source

https://www.cuda.live/s/335i8h7h.png

[long garden]

not sure where that is for me

confession: i'm on a mac

😄

[pine hemlock]

mac

[long garden]

yeah

for music

i'm a composerman

so once i have this one set up, how would i make the other cheer amounts just normal gif size?

in one corner?

I had figured I'd just make a separate alert box that's a different size

[frosty zealot]

usually by making a second alertbox.

[long garden]

but if it still plays variations that you've deleted, won't it play for both?

hence my frustration

[frosty zealot]

but as it seems that all alerts are playing we may need to wait for an answer on that.

[pine hemlock]

It seems that way, I dont have an answer. @hollow zinc might have to alter it(?)

https://www.cuda.live/s/rw5mf1vd.gif

This is the shutdown thing btw

If it doesnt show on mac, im not sure. @lone bridge uses a mac soo

Maybe she knows

[long garden]

oh yes

duh

found it

so what exactly does that do?

[frosty zealot]

shuts down the browser source when it isn't active

[long garden]

just to... conserve power or what?

[frosty zealot]

CPU usage, sounds playing in the background, a few reasons to shut it down.

[long garden]

gotcha

cool

one more question (or maybe more of a suggestion)

when i test the alert on the stream elements site, it plays both on the browser and in OBS, which i understand

but it means the audio plays on both

[frosty zealot]

yes

[long garden]

and i can't tell which is which, so i don't know whether it's synced properly or not

how am i supposed to see through that?

[frosty zealot]

you can mute the tab in your browser.

[long garden]

you can mute individual tabs? 😮

oh man

found it

the power of right click

never mind then

[frosty zealot]

or use the button in the editor.

[lone bridge]

Trevor you causing trouble in here

[long garden]

yes

correct

i am

[lone bridge]

I thought you were using StreamLabs 🙄

you ready to join the future, man?

[long garden]

LOL

yes, i just haven't had much time to figure it out

[lone bridge]

hahahaha

[long garden]

stream elements seems super powerful

i just find the interface very frustrating

[lone bridge]

Yeah, there are def ui improvements needed (and coming)

It's still good to see you here

[long garden]

streamlabs seems kind of like the Mac to stream elements PC

more user friendly, way less powerful

[lone bridge]

yeah lol. Their tools are cool too, we just have a lot more to offer

[long garden]

right

and i WANT

[lone bridge]

the things they do they do very well though

[long garden]

the biggest issue for me is interface

for example:

when i want to test a specific amount of bits for cheering

it's something like 1000, 5000 and custom

[lone bridge]

You can do that!

[long garden]

why?

Why not have all the standard amounts as buttons?

[lone bridge]

Oh

[long garden]

when i have to do repeated testing of 10,000, i have to type it in every time

that's a pain

[lone bridge]

It used to not even offer that, I made them add more options lol

[long garden]

hah

[lone bridge]

I will def pass along the feedback, that could be a simple thing to fix

[long garden]

if it's going to offer variations for the standard amounts, why not have them ready to test with a click?

seems like it would be simple, eyah

[lone bridge]

For sure

I think the thing is right now with SE because it's so new we are helping shape it a lot

So stuff like this is really, really good feedback

[stuck hamlet]

@long garden You want alerts to go off on specific amount of bits?

[pine hemlock]

only 10k

no others

[stuck hamlet]

ok

ez

Remove Image and Sound for default alert

[long garden]

no no, that's not it

i know how to do that

i'm trying to make it full screen

i even just re-exported the video as 1920x1080

and put that in

still doesn't fill the widget when i play it

[frosty zealot]

oh

no that does fix your other thing @long garden

not the size issue, but the playing at the wrong time thing.

[long garden]

playing at the wrong time?

[pine hemlock]

same time*

[long garden]

oh, i see

[frosty zealot]

well, the less than 10k bits notifications

[long garden]

so i have to leave the default cheers intact

and instead of deleting them

remove the image and sound

[pine hemlock]

what @stuck hamlet said will do what you want yes

[long garden]

that's super counterintuitive, though

and means i need to delete this overlay and start over

because i already deleted the default cheers

Once again, not trying to be a negative nancy 😄

Just trying to be straightforward

[pine hemlock]

Well as for the video not being fullscreen, did you hit save after you changed the video size and reuploaded it

[frosty zealot]

you're not wrong... but it works at least @long garden

[stuck hamlet]

i was going to go with more steps on what to do, but he said he didnt want that

Dont need to delete the overlay, just add another widget? default ones are there

im leaving

[pine hemlock]

the one he was working on, the variations were already deleted @stuck hamlet

[frosty zealot]

that tag..

[long garden]

@stuck hamlet haha sorry, man

LOL

tagged wrong

genius right here

didn't mean to be a douche

tech stuff just frustates me easily

i found a workaround for the size

[frosty zealot]

that's why people like us are here 🙃 hopefully to make things easier.

[long garden]

since i am a computer wizard

[pine hemlock]

Well just tag @stuck hamlet if you need mor help Kappa

[long garden]

i just dragged the browsersource until it was absolutely massive in OBS

so that the video fills the screen

[pine hemlock]

Whatever works 4Head

[long garden]

lollll

exactly

also

just to fill you with some joy

here's what i'm working so hard to make happen

[weary mist]

@stuck hamlet ❤ you bb

[long garden]

it's quality internet material

[stuck hamlet]

If you want just one bit to work, I know how. But anything else 👋🏼

[frosty zealot]

.... why did I click that.

[weary mist]

lmao

[long garden]

i'm so sorry

[weary mist]

I will be clicking it later because now I am curious

[long garden]

i made it forever ago but didn't think anyone would give 10,000 so i didn't set it up

yesterday a guy gave 25,000

whoops

[weary mist]

lmao

[frosty zealot]

yes, definitely click it and definitely have your volume up @weary mist

[long garden]

yes

[frosty zealot]

please have the experience I just did.

[long garden]

all the way

[weary mist]

I got my 7.1 surround sound headphones, ill turn them to 100% just for you

😉

[long garden]

basically

[weary mist]

[long garden]

my goal is to scare the crap out of myself

if i get 10,000 with it set up

[frosty zealot]

and that was the last we ever heard of Scalper

[weary mist]

if I don't start streaming tonight by 8pm eastern, you will know why

[long garden]

hmmm also, the video plays SUPER choppy but i think it's just because i'm on my turd of a laptop

i'll try it on my shiny iMac now

[lament blade]

does tipping streamlabs work with streamelements loyalty or do i have to switch to streamelements tipping page?

[frosty zealot]

you would have to switch to Stream Elements tipping.

[weary mist]

@lament blade going to have to switch 😃

plenty of perks, like not having stream labs anymore , or multiple browser sources. And "Kevin" will email you in a month wondering where you ran off to

[long garden]

IT IS WORKING BEAUTIFULLY

I LOVE YOU ALL VERY MUCHLY

[frosty zealot]

I'm sorry for what I've helped create

[weary mist]

@long garden ❤

[pine hemlock]

@long garden at lesat we got it eventually

[weary mist]

I didn't do anything, but ❤ anyways

lol

:cavebob:

hmmm

[long garden]

ALSO

i have a tremendously interesting tidbit for you

regarding the sizing issue

i changed the layout to "text on top" where it puts the amount the person gave on top of the video

and instantly the video actually went to full screen

[frosty zealot]

then blank text field?

[long garden]

nah, i actually want the text

that's how i discovered it

by accident

[frosty zealot]

you're right that video needs more going on in it.

[long garden]

LOL

no, i just want the text because the video says "10,000 bits"

but they might have given more

it works like the sweetest dream now

[weary mist]

haha

[long garden]

crap

ugh

i tried the suggestion about leaving the defaults there

and removing the animtation and sound

[frosty zealot]

what'd it do?

[long garden]

hmm

actually

seems it's almost working

still shows the text though

just have to find where to delete that

ok, now i got rid of the text

but it still shows the little bit messages

like kappa 1 notlikethis 1 etc.

not what they typed with it, just the text associated with the cheers themselves

[frosty zealot]

uncheck show cheer messages

[long garden]

it's not that

[frosty zealot]

oh.

[long garden]

that's already unchecked

[frosty zealot]

um

so is it possible that the Minimum Amount field could have saved us all a lot of time?

[long garden]

nope, i don't believe so

because it seems insistent on keeping these default cheers in place

unless you manually shut them down one element at a time

unless what you're suggesting is taking the default cheers and making their minimum like 1,000,000

fore ach

for each*

that might work

[frosty zealot]

you can change the alert itself.

hold on. trying this.

[long garden]

nope, that didn't work

this is super frustrating

if i delete every variation other than 10,000+, why would i want anything to play for less?

that makes no sense

[frosty zealot]

ok

so this works.

you have a separate alertbox for 10k

[long garden]

right, ok

[frosty zealot]

in the main settings, there is a minimum amount field.

set that to 10000

[long garden]

oh geez

you're brilliant

i completely missed that field

done

it works

[frosty zealot]

[long garden]

i still think it's weird

[frosty zealot]

definitely.

[long garden]

that after deleting the other variations, they'd still play

[frosty zealot]

I think we've learned things.

[long garden]

but knowing there's a simple solution puts my mind at ease

[frosty zealot]

yeah, that solution is so much easier than everything else we tried.

[long garden]

so the only things i'd still suggest

are somehow making it clear that if you don't select "text on top" it won't let you make the video full screen

and having every basic bit amount as an immediate option for testing

instead of having to type in 10000 every single time i want to test it

one last noob question

not about SE but related

is there a quick way to make something like this alert box global in OBS?

meaning I want this video to play if i get 10,000 bits no matter WHAT is happening

obviously i can put it manually into every scene

just wondering if there's a faster alternative

[weary mist]

I wish, but not that I know of

[long garden]

ok, no worries

[weary mist]

just putting it into every scene

[long garden]

not a huge deal

[frosty zealot]

make an overlay of JUST that.

then make a global source that you can put into every scene.

[weary mist]

thats what he was saying

[long garden]

^ that's exactly what i want to do

just don't know how

[weary mist]

❤ @frosty zealot

[long garden]

so i already made an overlay that has nothing else

[frosty zealot]

see it wasn't what he was saying @weary mist 😃

[long garden]

yas it was

i just don't know how to do it

[frosty zealot]

so when you go into your next scene you want it in just choose browser source and select "add existing"

[weary mist]

I may have assumed that it was on its own overlay

[long garden]

Oh, so being global just means you can do the "add existing" option?

it's already like that

[frosty zealot]

yes

there's no other way to carry them over

[long garden]

no worries

this is actually good

it's prompting me to delete all my obsolete scenes

[weary mist]

haha

that is always good

[long garden]

question

if you have something like a cheer set up for one scene

will the sound of it play even if you're in a scene that doesn't use it?

i'm pretty sure that's a yes

from experience

[frosty zealot]

it will not play if you check the box for disabling when not active.

[long garden]

GOT IT

because i may actually want some scenes where it doesn't play

[frosty zealot]

yeah, as long as that box is checked, and it isn't in the scene, you won't hear it.

[ebon forum]

i hope OBS will have a function to mute sources or change their volume. XSplit can do that

[weary mist]

just keep in mind, that only works if the scene isn't visible, which means if you HAPPEN to have it in the preview scene, be prepared for the surprise of your life and possibly a change of pants necessary

[frosty zealot]

how do you mean @ebon forum ? you have some measure of control with that in OBS.

oh did you watch the video now @weary mist? haha

[ebon forum]

@frosty zealot i want it the same way like in Xsplit - where you have volume controls, play/pause etc. for each source. does not matter if browser, video file etc.

[long garden]

rad, so i put it in every scene and put it at the top

should guarantee it plays no matter what

[frosty zealot]

gotcha, I get what you're saying now @ebon forum

I haven't used xsplit too much.

[long garden]

you guys were SUPER helpful. I'll move everything over to SE soon since I understand it a bit better now

[frosty zealot]

good to hear, let us know if you get stuck again

[weary mist]

@frosty zealot not yet, but I just did laundry, so I'm prepared

@long garden ❤ that is what we hope for 😃

[long garden]

brainwashing people?

fair

[weary mist]

https://pbs.twimg.com/profile_images/735692083739004929/izJhJkJ6_400x400.jpg

how did you know

[long garden]

uh

wut

wut dat is

homer bobpants?

[frosty zealot]

let me clean that up... haha

http://knowyourmeme.com/memes/spongegar-primitive-sponge-caveman-spongebob

[weary mist]

lol

[long garden]

where can i ask something unrelated to SE?

I have an OBS question and you all seem brilliant

[weary mist]

ask away, and we will try to shine the light

[long garden]

hah

so

i want to do something kind of goofy

and it would involve making the entire color of my stream basically sepia tone

i've come up with a few ways to make it "more brown" generally

[weary mist]

like a snapchat filter

[long garden]

yes, basically 😄

[midnight plaza]

tipjar is gone?

[long garden]

but there doesn't seem to be a way to make it purely one color palette

basically i want it to look like grainy old timey footage

[weary mist]

@midnight plaza for the moment, while we finish testing on the new one 😉

@long garden that is an interesting idea

[long garden]

so what i did was use color correction to make it generally more brown, i added an image that was solid brown and turned the opacity down, and i added a gif of static and turned hte opacity on that down

that's what i've gotten so far

but i want it to be purely brown

[weary mist]

try turning down saturation (filters)

[long garden]

which filter would i do that in?

actually, figured it out

for what i want to do, it'll work fine if i just change the webcam settings

[weak lodge]

Hi there.. can SE do the following:
1.) Capture and display GW subs?
2.) Capture and display Twitch subs?
3.) Combine the both of the above and display only the total?

I am attempting to list my total monthly subs.

[dusky musk]

does anyone know how to give point to all your followers after theyve followed you and are not viewing the stream?

[lament blade]

@undone forge You mean like a point award for following? Loyalty Settings > Follower Bonus

I don't see a way to customize the alert animations on the Variations subscribers alert in the CS Pink Fold Theme. It keeps defaulting to Fade In Down and Fade Out Up.

[amber trout]

Staff, can you guys take a look into your Browser sources? Cef-bootstrap is using an insane amount of CPU % for certain non-animated overlays. Thanks!

[weary mist]

@amber trout can you give us a list of which ones so I don't have to make one of EVERY overlay? That would be a pain in the ass

[amber trout]

Sure! So far I've found a 10% cpu spike while using the Spark Static Talk and Spark Start Static overlays

I haven't tested other overlays yet, but those are the main ones I've been using!

Well... was using

[weary mist]

Do you have anything else on those overlays? (Kappagen, moving parts, nudes, etc)

[amber trout]

Just nudes 😛

No, I do have the chat, and kappagen.

Could it be the kappagen causing it?

[weary mist]

Yes

Kappagen is 100% the culprite. And maybe the nudes

[amber trout]

You're right! Problem solved! Damn nudes

Thanks, @weary mist

[raven solar]

There currently an update going on? !roulette suddenly stopped working

[lament blade]

I cant really find information anywhere about this, but is it possible to give someone else the power to control stream elements from the dashboard. Lets say supermods able to log into the SE dashboard and change/update the SE settings of your channel?

[stray fiber]

hi i'm trying to create a caster command and i'm having problems finding how i put in a variable that will tell me what game they were playing last, can u help?

[vocal horizon]

Hello guys! is there an option or way to make like a notification when someone buy a ticket entry for a giveaway? A sub waste all his points trying to buy just 1 ticket and he didn't notice it. i know i can make a refund but it would be great if they can receive a message of how many tickets they bought or spend