#helpdesk-twitch

1 messages · Page 84 of 1

shrewd remnant
#

I was only interested in KappaGen but decided not to use it

weary mist
#

not at this time, we are in beta right now

#

so we don't have ALL the functionality that we want yet

shrewd remnant
#

Okay thanks I'll check back later then.

twin spoke
#

Hey guys, need some help with how to go about something. Going to try and explain it as best I can.

I am going to be doing IRL streams, with a big focus on Dares and Challenges while me (and others possibly) are in the city/downtown.

I'll have 2 phones - 1 that'll be streaming, and 1 to read chat/type commands if necessary.

Using the StreamElements store, users will be able to use points to 'buy' a Dare, or Challenge that they can request.

1st Question: For the Dare / Challenge purchases, I'm trying to think of a way where there could be a 'list' or queue. As they pile up, it'll take time to do each one depending on what they are. Is there a way to make a chat command to see the next one Queue'd up?

2nd Question: For the Dare / Challenge purchases, I can have them send their request specifically with the 3rd option when creating a store item, so that they'd have to type it in (I.e., !redeem Dare Scream really loudly in a Library), however right now the only way I can see myself pulling it back up is on the StreamElements Dashboard underneath 'Store Redemptions' or 'Redemptions History'

#

Is there any way of getting to that on Mobile?

weary mist
#

the only way I know to do that would be going to the website, go to stream store, then on the right, under the blue bar there is another "three-bar" button which will bring up a drop down where you can select redemptions which will show the list of redemptions

#

@twin spoke

twin spoke
#

Yeah I see that

#

So that's the only way for it all right now eh?

#

I can get to it on Mobile so that's no problem, just a bit cumbersome

inland void
#

@weary mist that worked for me! Thank you! ❤️❤️❤️

weary mist
#

❤ ❤ ❤

midnight plaza
#

ok so the themes are gone for overlays??

stuck hamlet
#

He's onto us

#

Everybody run

midnight plaza
#

dammit

#

i was checking for the pubg theme

#

lol

#

now i cant get to the red one

stuck hamlet
#

I meeeaaaan

weary mist
stuck hamlet
#

It's gone for a reason 🤔

midnight plaza
#

bc its being updated

stuck hamlet
#

Can you guess the reason?

#

stares at you like dora

midnight plaza
#

but i want the pubg theme now man

#

lol

stuck hamlet
#

That's right! Kappa

midnight plaza
#

stomps feet yelling swiper no swiping

edgy kindle
#

I dont see how grown peoples can watch that show

#

I knew people in highschool who watched it

midnight plaza
#

<<has two kids

stuck hamlet
#

I don't think I'm allowed to mention when, but I can smell it from around the corner

midnight plaza
#

7 & 10

edgy kindle
#

@midnight plaza Thats understandable but like kids in highschool shouldnt be watching it lol

stuck hamlet
#

I'm glad you got my joke tho 👌🏼 and then jumped into it (:

midnight plaza
#

thats some chomo shit

#

but...can you tell me who lives in a pineapple under the sea?

edgy kindle
#

Spongebob of course.

midnight plaza
#

lol

edgy kindle
#

Or in some cases

#

Nobody thanks to BP

midnight plaza
#

lol

#

or exxon/mobile

#

depending on the decade

#

can we expect themes to come back today?

#

i just spent the day at the VA hospital...need some good news

stuck hamlet
#

Didn't they discontinue spongebob? Like no more new seasons? BibleThump

edgy kindle
#

@stuck hamlet Nope.

midnight plaza
#

idk man....my kids got it on repeat from the dvr

#

ok so what is the role SE Champion?

stuck hamlet
#

Today? Hmmm, I think staff is asleep. Currently like 2am over there, so they should be back tomorrow

#

Champions are basically support, promoters and friends

#

Not every champion is support/knows everything about SE

midnight plaza
#

2am? where are they located?

stuck hamlet
#

Israel

midnight plaza
#

maybe you can help me get a command to work right....i have it currently on nightbot

stuck hamlet
#

Sure, what is it? 😃

midnight plaza
#

ever heard of destiny command?

#

$(urlfetch https://2g.be/twitch/destinyv2.php?query=$(querystring)&format=$(provider)&user=$(user)&channel=$(channel)&bot=nightbot&defaultconsole=xbox)

thats how it looks on nightbot

stuck hamlet
#

How would the command look in chat?

midnight plaza
#

it pulls info from the destiny tracker DB

#

Like for example

#

!destiny trialskd prefireztv

#

readout would be so and so has a KD of 6.98

stuck hamlet
#

I'm guessing that's your gamer tag?

midnight plaza
#

yes

stuck hamlet
#

Aight one moment

midnight plaza
#

!destiny <variable> <username>

#

if u goto that link, it will most likely be more helpful to yeh

stuck hamlet
#

Replace querystring, with this: $(queryencode $(1:))

#

And obviously bot name

#

Idk if that makes a difference

#

Let me know what the outcome is

midnight plaza
#

heck yeh

stuck hamlet
#

Works? 😃

midnight plaza
#

yes!!!

stuck hamlet
#

Dope 😄

midnight plaza
#

now i can finally kick nightbot

stuck hamlet
#

Yay 😃

#

All in one!

midnight plaza
#

yuppers

small egret
#

I want to be able to remove my bots from the all-time list so it's viewer only based. Is this a feature that you guys can implement please?
Revlo also had a option to filter users from the all-time list, and i don't want my bots to appear in that list

ocean eagle
#

I seem to be getting stream reports emailed to me throughout my stream, is this normal? I was emailed 40 minutes in, then 1 hour and 40 minutes in, then finally when i ended my stream

vivid trail
#

@small egret Much thanks for the feedback. 🙂 I'll bring it up to the devs for consideration.

small egret
#

Thnx!

vivid trail
#

@ocean eagle Hmm did stream end abruptly? The email should only be sent after a stream that's longer than 15 minutes.

#

I'll bring it up on the next meeting to refine the email to adjust in those situations. Thank you for letting us know, and apologies for the additional emails 😅

woeful nacelle
#

Is it possible to use StreamElements to post messages in the chat when alerts are triggered if I'm streaming directly from my PS4?

ocean eagle
#

No, stream stayed up for the full duration! No worries, just thought id mention <💓

vivid trail
#

@woeful nacelle Hmm I searched previous data and found these, hope it helps 🙂

#

So if you do remote play on PC, capture PS4, you should be able to use all the overlay features?

#

I don't have a PS4 to test stuff 😭 Sorry, wish I could help more

#

If you just want timer messages in chat you could run it with a laptop I suppose

woeful nacelle
#

Hmm, that doesn't surprise me. Thanks. Yeah, I don't think my old dinosaur of a computer could handle that. If it could I'd just get an Elgato or something and use that. I guess I'll just keep my phone in front of me so I can see whatever email notifications I might get of follows. Best I can do for now.

#

And of tips, in the extremely unlikely event I actually get any. 😅

edgy kindle
#

@lunar venture Could you kindly remove those overlay links

#

Private information is stored in them

clever mango
#

Are the levels tiered so that "regulars" have all of the same perms as "subs?"

#

Since their level is above sub

stuck hamlet
#

more perms than subs

#

theoratically...

clever mango
#

Is there a reason why subs are "below" regulars?

stuck hamlet
#

That decision was made by the Staff Team, but if you think about it, if you're giving someone a role, that means you really like them or something, so to my eyes, this makes sense

clever mango
#

But if I want to reward people who are in the stream regularly but can't afford to sub, I give them the "sub" role so that I can then give actual subs higher permissions

#

with the "regular" role

#

It just seems like the natural progression of a viewer is to become a regular before becoming a sub

clever mango
#

Do subs need to be added manually to the "sub" level in order to receive the points multiplier?

edgy kindle
#

No the bot should automatically detect them as subs and provide the role

clever mango
#

thanks

hardy egret
#

I still am unable to play full playlist in the backup music setting under song requests. It will only play the first song over and over.

stuck hamlet
#

@hardy egret whats the link you're using?

stuck hamlet
#

mine is working fine with your link

#

is your player showing or not?

hardy egret
#

It will play the playlist but once the first song is finished it wont move to the second song, it just repeats the first song over and over

stuck hamlet
#

is your player showing or not?

hardy egret
#

what do you mean?

stuck hamlet
hardy egret
#

oh do I need the video?

#

I haver the video part turned off

#

have*

stuck hamlet
#

When first loading page you must have it visible

#

So we can load the whole playlist

#

once the first starts playing, you can hide it

hardy egret
#

working now, thank you so much!

stuck hamlet
#

np

lunar venture
#

@edgy kindle are you referring to my console log output which has the hash identifier for my overlay?

edgy kindle
#

@lunar venture Yes, anything that can link directly to the overlay you are using

lunar venture
#

K, I'll browse through and delete the messages.

#

@stuck hamlet you should probably delete your message from earlier as well, since it has my overlay hash in the URL of the console log.

clear oasis
#

Hi there! I was interested in getting my Stream Elements set up; however, I stream through my Xbox and not a PC. Can I still use it?

lament blade
#

so i have a question, i just got streamelements, but im having problems setting it up, can anyone help me?

stuck hamlet
#

You can use everything but overlay manager stuff @clear oasis

#

That'll be the same for any service

#

@lament blade what's your issue?

ancient wigeon
#

How does one get on the sellout list??

#

I've been using SE for 2 months :P

pallid kraken
#

Are you guys having known issues with contests? My viewers aren't receiving their rewards for winning a contes t

#

This is the second time in about 3 days for me

clear oasis
#

I was just told to come here to get help to set it all up. Is there any way I can get 1 on 1 help?

stuck hamlet
#

@ancient wigeon ask perry Hectic or Shadow to add you.

#

@pallid kraken no known issues.

#

@clear oasis everyone is asleep right now I think, post your questions and someone will answer as soon as they can

lament blade
#

@stuck hamlet everything

stuck hamlet
#

Everything is the issue?

#

I can't really help when you say "everything"

low frost
#

Hello I need some help

stuck hamlet
#

With? 😃

low frost
#

the themes tab in the overlay editor is not showing up.

stuck hamlet
#

That has been removed temporarily

#

We are doing updates 😃

low frost
#

o :/

stuck hamlet
#

Don't worry, its definitely worth it :3

low frost
#

ok 😃

#

please tell me PUBG themes

stuck hamlet
#

Oh 😏

#

Maybe 🤔

#

Keep your eyes open (;

low frost
pallid kraken
#

@stuck hamlet why are my viewers not recieving their currency when I hit win

lament blade
#

@stuck hamlet i have some stuff set up, but my overlay wont work

worthy prawn
#

Haha Onslaught you poor bastard twitchyLUL SE are gonna have to put you on the payroll soon

magic badger
#

can you gamble points?

atomic hollow
#

of course 😃

#

@magic badger ^^

graceful portal
#

question: how can i delete the Youtube URL from my tipping page?

atomic hollow
#

disable the songrequest via tip

#

right side

graceful portal
#

thanks

magic badger
#

thanks @graceful portal

#

my overlay has gone on my stream in all of my scenes

#

is that an issue you guys are having or is it my end

arctic sierra
#

Require Support regarding StreamElements Dashboard... Is someone available right now to help me with this?

atomic hollow
#

talk to me

arctic sierra
#

Should I DM you or just talk about it here?

atomic hollow
#

@magic badger make sure to mark the "shutdown source" checkbox in all of your sources

#

@arctic sierra feel free to talk here

#

unless its relationship issues

#

you can DM me that

arctic sierra
#

@atomic hollow The reason i asked about the DM was because the statistics isn't reflecting the correct information on my dashboard. The graphs are way off on a number of days. I'd like to share the screenshots for the same.

atomic hollow
#

DM me, no problem

magic badger
#

@atomic hollow that is checked!

atomic hollow
#

so I am not sure I understand the issue

sonic mortar
#

How can I edit what my Regulars can do? I'd like to give them more songs to request. Is this possible? If so, how can I do so and what more can I do with them? Thanks 😃

fickle silo
#

Hey guys, is it normal that obs has like 2-20 Seconds delay ? [Fixed]

lament blade
#

Is there any possibility to add now playing song from Spotify? Either added to the layout or even preferably some !nowplaying command

summer crow
#

my cheer cup is not working out of nowhere can anyone help me out fix it

#

if anyone can help me out right now cause i have to stream soon :/

weak karma
#

Hello. I need help
In my dashboard my statistcs does not match with the recent results.

frosty lantern
#

Whats not matching @weak karma

#

@summer crow cheercups are being redone it should have the updated version out soon with all its fancy new features included

weak karma
#

my follows. I win 3 follows yesterday, but in the statistcs shows one

serene granite
#

@summer crow our cheer cup is being a bit problematic right now. we're working on a huge improvement to it that should be out soon. It's best to disable it for the moment

#

@weak karma we're looking at an issue with that graph not updating properly.

weak karma
#

Thankyou

lament blade
#

Hey guys, I would love to use the overlays again but im running in some issues. With the web bases overlay, my CPU is skyrocketing.. It's using it for 100% so I can't even play any games on stream.
Does anyone have a solution to make the browser source use less GPU ?

#

@serene granite :$?

serene granite
#

are you using OBS studio ?

lament blade
#

Yes I am

serene granite
#

@weak karma what's your twitch username?

#

stockermann2 ?

lament blade
#

So do you have a solution @serene granite would be a life saver

serene granite
#

I'm waiting on one of our experts to chime in, shouldn't be long

lament blade
#

Thanks! Would you be so kind to '' tag '' me so I see the notification

#

if u have some news for me!

serene granite
#

sure

lament blade
#

Thanks mate!

atomic hollow
#

@lament blade can we get a screenshot of your OBS setup?

lament blade
#

With the scenes etc? What exactly would u like to see?

atomic hollow
#

how many scenes and sources do you have there?

lament blade
#

With the overlays, I have 4 scenes. ( all 4 different browser sources from streamelements )

#

I just deleted them cause of the CPU usage

#

so no use in screenshotting :p

atomic hollow
#

did you check the "shutdown source" on all of them?

lament blade
#

U mean the eye? ( yes I did )

#

but the browser source still eats up my CPU wether I tick em on or off

atomic hollow
#

no

#

not eye

lament blade
#

OH

#

i found it

#

Shut down source when not visible

serene granite
#

@weak karma looking at your user I'm seeing the followers on the graph. Can you try to ctrl+f5 the dashboard?

lament blade
#

in properties

weak karma
#

@serene granite Yes

atomic hollow
lament blade
#

Yep I found it, lets hope that will fix the issue! Let me check

atomic hollow
#

im 100% sure it will

#

you actually had 4-5 overlays loading up at all times

weak karma
#

@serene granite i tried F5 and stay the same

serene granite
#

where are you at in the world ?

#

your graph is already showing august 1st

lament blade
#

lmao

weak karma
#

i'm in Brazil

serene granite
#

Can you check your computer's time and see what the current time and date is?

lament blade
#

Yep that kinda works @atomic hollow

#

it;s only eating like 2/3 % now which is perfect

atomic hollow
lament blade
#

Thank you soo much

#

They still use quite some CPU when u use them IG though LUL

weak karma
atomic hollow
#

@lament blade whats your PC setup?

serene granite
#

try changing the dashboard's graph date to July 1st

lament blade
#

Eum
i7 4700k
gtx 770

#

8GB ram

#

ddr3

#

4770k*

atomic hollow
#

ask santa for a new graphics card Kappa

lament blade
#

I had a 1080

#

but my case was open, and then my mum decided to drop a plank from the closet on my case

#

and my 1080 died

#

so i had to go back to my 770

atomic hollow
#

omg

lament blade
nova knoll
#

O_O

lament blade
#

Rip 3 months of work

atomic hollow
#

fire your mum

nova knoll
#

lol

lament blade
#

You know what the worst part s

#

I have my own house

#

She was visiting

#

and cleaning up a bit for me

buoyant hull
#

@atomic hollow We said, don't touch mums !

atomic hollow
#

lol

lament blade
#

I already fired her :<

jolly stone
#

canI get some help with something please

atomic hollow
#

talk to us @jolly stone

#

we are on a roll

lament blade
#

At these times I wished i'd still live at home, so I could actually afford to buy a new card after 1 month of work 😛

jolly stone
#

I'm setting up stream perks in the store and I was wondering how to get the alert to come on stream

atomic hollow
#

you need to add the "Store redemption" widget to the overlay

#

in the overlay manager

buoyant hull
lament blade
#

If someone donates trrough streamlabs, will u still see the notification on your streamelements overlay

atomic hollow
#

nope

#

and you cant enjoy kappagen emotesplosions

lament blade
#

It's a pretty difficults situation for me now :p

atomic hollow
#

why?

lament blade
#

Well, because let's be honest. Browser source eats my GPU even with only one scene

#

when it's visible ofcourse

#

cpu**

jolly stone
#

yeah I use both streamelements and laps

#

labs*

lament blade
#

So i can't really play with the overlay on due to fps issues

atomic hollow
#

@lament blade DM me your browser source

#

let me see how it works for me

jolly stone
#

thank you shadow boxer

#

godbless your soul

atomic hollow
jolly stone
#

wait, does streamelements not restrict the length of your notifications

oblique thorn
#

I've noticed that sometimes my Alerts does not go off. It is usually the first Alert of the stream that dissapears.
I am currently using several overlays, to reduce CPU load. One for the Alerts, one for the EventList and one for KappaGen. It has happened a few times that an event is registered in the EventList, starts KappaGen, but does not produce an Alert

whole elm
#

hi i have little question can i use my own images from my overlays settings for rewards allert? bcs when someone bought rewards from my shop alert on stream have directly image from selected reward in shop

snow bane
#

Good morning! I was wondering if the Sub Goal is able to only add to the goal if it's a new sub, not a re-sub?

stuck hamlet
#

@whole elm remove the image in overlay manager, make sure you have an image in the store and it should work

#

@snow bane I don't think so at this time.

whole elm
#

@stuck hamlet but i want image from overlay for this alert no from rewards preview

stuck hamlet
#

@oblique thorn how does using multiple browser sources use less CPU?

whole elm
#

ok

oblique thorn
#

I am not sure why it does, but it does I've noticed. I can see a clear CPU decrease from having a fullscreen overlay, with 4 smaller ones

snow bane
#

ok thanks @stuck hamlet

stuck hamlet
#

What streaming software are you using? @oblique thorn

oblique thorn
#

I think it is somehow related to OBS not being able to utilize the gpu; in case a source contains gpu features, maybe the entire source should be rendered ia gpu. But since obs disables gpu, and uses cpu instead, the entire browser source is basically interpreted for gpu, than re-interpreted to cpu in chromium

#

(that explanation became pretty hard to follow, I noticed)

#

I am using OBS, @stuck hamlet

stuck hamlet
#

Classic or studio

oblique thorn
#

studio

stuck hamlet
#

Rendering with Nvenc h2.64?

oblique thorn
#

No, software rendering

stuck hamlet
#

I meant in obs settings

tawny pivot
#

OBS has a ton of issues with hardware acceleration.

#

But it seems like they're putting in work to get it resolved.

oblique thorn
#

@stuck hamlet I did too. I use the x264 encoder.
@tawny pivot That's good to hear 😃

#

I've considered moving to using Nvenc h2.64 encoder, but I understood it uses significantly more bandwidth

stuck hamlet
#

no? :p

tawny pivot
#

Well that's incorrect

stuck hamlet
#

Bandwidth is set as : Bitrate

#

NVENC uses a lot less cpu too

#

and Twitch reccomends it

tawny pivot
#

It just specifies if it should utilize hardware or software rendering

#

and the underlying encoding

oblique thorn
#

Huh... I remember reading somewhere that nvenc uses a lot more bandwidth in a few random Reddit threads and other sources. I did think it was a bit odd, but I thought it might had have something to do with how well compressed the video feed was when it was sent to twitch

lunar venture
#

In a nutshell, here's how to sum up NVENC vs x264

NVENC - OBS will use far less CPU with this method. However, Your GPU will be tasked with encoding your stream, which means that the level of quality will not be as good and you will be using up GPU power, so your games' graphics may have to be lowered to compensate. The best quality from NVENC will be at most a 7 out of 10. There will still be pixelation and blurriness during high action scenes.

x264 - OBS will use the CPU to encode your stream. How much CPU it uses is dependent on what x264 preset you select. The slower the preset, the more CPU that is used. However, if you have the CPU to handle this method, it yields the best looking stream possible when comparing the two methods.

Also to note: Streaming at 60FPS requires more processing power from either your CPU or GPU, depending on which encoding method you use.

tawny pivot
#

That's pretty accurate

#

You can tweak the nvenc settings tho so it'll be the same.

#

But it's just hardware encoding / software encoding

lunar venture
#

True, but even with NVENC at the highest preset for quality, it's not nearly as clean as its x264 counterpart

tawny pivot
#

For sure

dim sorrel
#

For some reason I can't access the Premade animated overlays section. Where is it again?

stuck hamlet
#

@dim sorrel We removed it for some upcoming update

#

it will return soon

dim sorrel
#

Ahh, that would be why, I thought I was going crazy, lol Alright! Thanks for the quick response!

stuck hamlet
#

np

golden grotto
#

I don't know why my twitch chat doesn't work in any of my layouts

pallid kraken
#

@stuck hamlet I am still trying to figure out why contest winners do not always receive their points

midnight plaza
#

THEMES!!!!! when will they be back?

serene granite
#

real soon

#

we had to take them down in preperation for SUPER THEMES

#

2-3 days tops and its back

midnight plaza
#

arghhhh

oblique thorn
#

@lunar venture Thanks for the clarification earlier. I apprechiate it a lot. I will still try to go with NVENC, as my CPU is on its knees from time to times, and I only capture console games (and the occasional emulator, if there are fan translations), so my GPU is almost idle most of the time

stuck hamlet
#

@pallid kraken i don't know why it's not working you're the one using it, you have to tell me what you're doing specifically to reproduce it.

pallid kraken
#

@stuck hamlet I start a contest. My viewers pick their side of the contest. I select a winner. People who win the contest do not receive their currency. That's what's happening.

lament blade
#

Hello, i got tip in my stream, the overlay etc... i did the "test" and it worked, it shows up in OBS. But when a guy tipped me, it didnt show up. Why?

serene granite
#

did you see his donation in your activity feed ?

lament blade
#

yes

#

i see his in my tips

stuck hamlet
#

Do you have tip moderation on? @lament blade

lament blade
#

no

#

what does that do ? do i need it enable ?

stuck hamlet
#

Do you have an alert box?

lament blade
#

yes i do, i have it in obs... i tested it on ur site, it showed up on OBS, the tip alert

#

but his alert never showed up

spare veldt
#

I'm having trouble testing the Cheer cup beta.
I added the cheer cup to my overlay and then emulated a cheer event but for some reason no cheers dropped into the cheercup under the overlay editor on stream elements.
Can anyone help me with this issue?

stuck hamlet
#

@spare veldt The current cheer cup is a place holder, Cheer Cup 2.0 is coming out very soon. and will be very very nice to play with 😃

#

@lament blade Seems weird, if it does display on the activity feed, feel free to test by replaying it

#

and let me know if it happens again

lament blade
#

how do i reply it

stuck hamlet
lament blade
#

i only have this

stuck hamlet
#

thats not activity feed

lament blade
#

aha, do i need to have this window open all the time ?

#

ah, it worked now

stuck hamlet
#

no you do not

#

Let me know if it happens again

winter phoenix
#

soo any reason the bot would give points ?

vocal quail
#

Trying to reset my donations to a lower amount, but it wont go down. Is there any way I can make it so that way it shows a lower amount?

#

So instead of 43 I need it down to 30 something

winter phoenix
#

if anyone knows also ping @lament blade

stuck hamlet
#

to look more poor? Kappa

#

i gotchu

vocal quail
#

Onslaught no XD

stuck hamlet
vocal quail
#

Its more someone donated with a different reason

#

Thanks

stuck hamlet
#

You can look more poor here xanUp

#

no problem Kappa

remote pier
#

Hey SE team! Thanks fo rall the help in the past. Here's my latest issue. I use StreamLabs for dono's still. I have sunk Streamlabs with my current overlay in the past and it shows the old dono's in my feed etc.... However it is not picling up any new dono's in the activity feed therefore no alerts are getting shown. How do I get it these new dono's to show? Also, I don't see a way to accept CC dono'd on your page thats why I'm still using Streamlabs (noKappa)

stuck hamlet
#

@winter phoenix what do you mean?

#

would give points

#

Cause loyalty system is enabled?

winter phoenix
#

aparently on @lament blade chanell the bot is subtacting points

vocal quail
#

Thanks @stuck hamlet

stuck hamlet
#

Channel?

winter phoenix
#

he had to go

#

yeah

stuck hamlet
#

i meant, what channel

#

xd

winter phoenix
#

sorry eating and typing

stuck hamlet
#

@MegaNoobTV#9300 whatchu mean, if you use SL for dono's we wont see dono's..

winter phoenix
remote pier
#

@stuck hamlet so they show after I sink Streamlabs with SE. But not current ones

stuck hamlet
#

sync

remote pier
#

Am available for voice chat if thats easier for me to explain

stuck hamlet
#

Well no need, i understand what you mean

remote pier
#

ok

stuck hamlet
#

What you're doing is copying your tips from SL to SE. its not sycning it to SE. We dont pull live updates from SL.

remote pier
#

Is there a way to accept dono's both Paypal and CC with SE? Then I can switch

stuck hamlet
#

Currently no, but soon we will have many more payment options

#

Is CC really that ccurcial to you?

winter phoenix
#

odd hu?

remote pier
#

ok, hmmm kinda Yeah to be honest

stuck hamlet
#

That's okay if it is Mega

remote pier
#

most of my bigger dollar dono'd come on cc

stuck hamlet
#

Just a question to forward to the bosses 😃

remote pier
#

YES

#

I would love for CC to be on SE then I can switch it all over

#

I spent so much time on variations already

atomic hollow
#

we know! we are on it ❤

remote pier
#

❤ you guys!

atomic hollow
#

its just pending contract signatures now

remote pier
#

hmmmm any work around for me for now with this issue?

#

Awesome!

stuck hamlet
#

@winter phoenix When does it take points?

winter phoenix
#

not sure

stuck hamlet
#

Cause i see most of his commands are costly

winter phoenix
#

I have a screen shot

stuck hamlet
#

Sure

winter phoenix
#

he had to run

stuck hamlet
winter phoenix
stuck hamlet
#

So if you're doing !points more than once per 10 minutes, of course you're losing points :p

winter phoenix
#

oh

stuck hamlet
#

haha

winter phoenix
#

i was helping test

#

i did not know there was a cost to checking

stuck hamlet
#

He set it to that

#

All commands by default at 0

winter phoenix
#

@lament blade so now you know

stuck hamlet
proper spoke
#

so i just hit affiliate a few days ago. Is there some where im missing to see if my subscribers are getting double loyaty points?

stuck hamlet
#

@proper spoke Sign out of SE, and sign back in

#

SE should then detect your affiliate 😃

#

and the bar should show up

atomic hollow
#

@lament blade you cheeky bastard

proper spoke
#

its always the simplist think. lol

#

thank you!

stuck hamlet
#

No problem, let me know if you need anymore help 😃

winter phoenix
#

if i wele to want to help by makeing a 101 video, are the any staffers that can edid it for me , I don't have the software to make it look good

atomic hollow
#

we can help, but did you checkout our youtube videos?

stuck hamlet
#

yea, we have set up videos for pretty much everything 😃

robust hull
#

hey is there a way to reset a donation goal in your overlay?

serene granite
#

yes, go to activity feed and click on edit session

lament blade
#

1 point to run points command? that's a scam

#

Kapp

stuck hamlet
#

Lmao

#

If it was more than 2, could be a way to get people to check the site more often instead of using the command :p

lament blade
#

true LULW

spring shard
#

It says I don't have any points on the "My Points" page.

#

So it might be hard.

serene granite
#

ya that page is broken

#

its going down soon

spring shard
#

Ah ok

#

Will there be something similar coming up after it?

serene granite
#

unfortunately we're too big to track those things any longer :/

spring shard
#

Oh I see.

#

I know I'm nagging, But how's it looking with the ability to view a streamers dashboard I moderate for? Or is that project not being worked on currently?

edgy kindle
#

@spring shard Look forward to August

spring shard
#

@edgy kindle Oh I am, my birthday is in August! brobeJa

lament blade
#

mine too

granite prism
#

Hey there. I'm trying to get my !sr command to work with song names, but I keep getting "you must provide a valid youtube id or url" back. Even for popular songs like the weeknd or avenged sevenfold

serene granite
#

unfortunately we had to disable song request search

#

for now you'll need to provide the exact url

granite prism
#

Is it temporarily or going to be a long standing thing?

serene granite
#

since we cant promise when itll be back, its going to be long standing

#

we receive a quota of actions we can perform on youtube, and a search costs 100x compared to a direct play
we simply have too many users right now so the daily quota runs out

#

but we're working on ways of reducing the cost of search, and also increasing our quota

granite prism
#

Gotcha, alright.

#

Thank you. 😃

smoky turtle
#

Question about the Black Gold super theme, The circle at the top of the theme.... is that editable? like how would i go about adding my AVI to it?

sturdy viper
#

Hello! I was wondering if there was a step by step guide on how to add back the "emotes floating" on the screen? I already have an alert system I use and was wondering if I could JUST use the floating emotes system from Kappagen (?) via stream elements? 😮

stuck hamlet
#

Yes, you can just upload an avi and put it there

#

@smoky turtle

orchid sentinel
#

i have a question

stuck hamlet
#

i might have an answer

orchid sentinel
#

i keep getting an error when i try to use the themes

#

they all give me a error . do i need to change a setting ?

sturdy viper
#

Is there no answer for mine? 😦

stuck hamlet
#

@sturdy viper Just floating emotes to alerts or in general?

atomic hollow
#

@orchid sentinel what kind of error?

stuck hamlet
orchid sentinel
#

it just says an errror @atomic hollow

sturdy viper
#

just floating emotes, like when viewers put an emote it used to display on my screen now the kappegen website it moved to stream elements and I don't know how to set it up anymore 😦 and I have a different alert system so I JUST want the emotes

stuck hamlet
#

@orchid sentinel when doing what exactly? previewing?

#

creating?

orchid sentinel
#

im trying to add a theme to my overlay and i get an error when i try to add it @stuck hamlet

sturdy viper
#

I did see that screen, but how do I add it to my obs? is it a web browser? or does it automatically add? or do i have to have the stream elelments web browser open at all times?

stuck hamlet
#

Also Kay, i suggest looking into our system as we have a lot of unique things that could inscrease chat interactivity 😃

#

Copy the link

#

let me make another gif for you

sturdy viper
#

thank you!!

atomic hollow
stuck hamlet
#

that will help xanUp

sturdy viper
#

thank you!

stuck hamlet
#

@sturdy viper

#

Make sure the BrowserSource in your OBS matches the size of the SE overlay.

sturdy viper
#

thank you!

stuck hamlet
#

Default is 1920x1080, so if you havent changed it, thats what yopur browser source should be

#

np

#

Could you screenshot it? @orchid sentinel

smoky turtle
#

Who can i DM about an issue so i dont spam support chat? or is that ok to do lol

stuck hamlet
#

thats what support is

smoky turtle
#

right. i just sometimes get long winded is all haha

stuck hamlet
#

thats fine, someone will answer you

#

im going out now, but ill be back soon

spring shard
#

Take care Ons! Don't go into a van with strange men!

stuck hamlet
#

ill try not to

#

but if they have candy

#

i might

spring shard
#

Well ofc if then have candy!

smoky turtle
#

ok so super themes.... not sure if it is intended or explained correctly but i noticed that when editing them and adding custom alerts you have to do each section of the theme you have to edit seperatly or you will get EACH theme section firing off alerts all at once creating quad sounds. like once i have inserted the URL into OBS for each part of the theme and do a test alert for ANY alert the cheer alert default sound fires off in EACH theme section at the same time. so i hear it more than once. Unless im not correctly understanding how they work...

#

its like each section of the theme(ingame,brb,talk ect) seem to all be active at the same time even though the i only have one scene active

stuck hamlet
#

For the multiple sounds, you have to check "shut down source when not visible" in obs.

#

Properties of the browser source

smoky turtle
#

ok. ive just never ran into that problem before is why i mention it

#

thank you 😃

stuck hamlet
#

No worries

#

And I agree about the themes alerts

lament blade
#

This morning I've faced a bug on the command " add points ", the command itself is active but the but were not recognizing it, either !setpoints

#

Someone who can check into? I can give the channel too

stuck hamlet
#

We currently don't have a place to edit all of them in ones but maybe one day.

#

Sure @lament blade channel?

sturdy viper
#

Wow stream elements is really cool 0.0 video was extremely helpful! thank you so much

atomic hollow
#

#

you got a few more there, our son @stuck hamlet is there as well

#

some say he is the prettiest man in the northern part of earth

stuck hamlet
#

Currently going out for supper, but tag me and I'll have a look when I get back 😃

orchid sentinel
#

sorry @stuck hamlet it just says eroro in uploading theme

stuck hamlet
#

I'll have a look when I get back 😃

lament blade
#

Sure, don't worry

orchid sentinel
#

so no one knows why im getting the error ?

#

i didnt realzie i was in voice chat LOL i didnt mean to make anyone mad

#

im sorry

#

@stuck hamlet

smoky turtle
#

another supertheme question... the section that shows what song is playing... what is that linked to?

ripe herald
#

It's a widget

#

if you have this providers it can pull playlist from those sorces

orchid sentinel
#

@ripe herald i never got my question answered

smoky turtle
#

ah ok makes sense

ripe herald
#

Sorry @orchid sentinel super themes are currently in test stage so some error may come up

#

can you tell me what you did try to import

orchid sentinel
#

oh okay no worries thanks so much for the answer )

#

i just clicked on the theme

#

but it says erorr when loading thieme

ripe herald
#

Supet themes will be live and running fully this week

orchid sentinel
#

but if they are in testing then thats probably why and im okay with that

#

just glad to know

#

👍

ripe herald
#

there will be super cool themes for lot of games

orchid sentinel
#

oh nicee Emzahype

ripe herald
#

be sure to check next days maybe you will find something you would like to use

orchid sentinel
#

okay for sure

#

thanks again 😃

ripe herald
#

No problem 😄

robust hull
#

My follower alert sound is going off once before the actual alert with sound displays on screen, so twice

#

any idea why this would be happening?

astral isle
#

hey, i try to implement a time command using ${time.EST} but it shows the wrong time in the from format (it says its 16:59, but it should be 5:59pm). i tried googling but didnt get anywhere, some of you encountered that problem before? appreciate all the help, even if it proofs that i am just too stupid the see the obvious 😄

abstract zephyr
#

Hi All,

Is there a way to turn off stream reports? I help manage a partnered channel with multiple streamers and do not wish to get emails every stream.

edgy kindle
#

@astral isle That is the correct format. 16:59 is 4:59pm in the global format not including daylight savings time.

dense jackal
peak tide
#

How do we host raffles

tardy owl
#

Hi all, I am trying to start a new donation goal after my last was met, but I can't get the starting dollar to be $0. Can anyone help?

olive lintel
#

@peak tide elaborate more your question, please.

astral isle
#

@edgy kindle i know that its global, but is there a way to make it more local and including DST? because EDT doesnt work.

edgy kindle
#

@tardy owl You can change this by editing your session

olive lintel
edgy kindle
peak tide
#

Is there anyway we can host raffles in for stream elements for my stream

edgy kindle
#

shhh @olive lintel stealing my peoples

tardy owl
#

@edgy kindle @olive lintel THANK YOU ❤

olive lintel
edgy kindle
#

@astral isle I already have a feature request for a new format for that on the #💭︱feedback-and-ideas pinned message link; you can locate it and upvote it if you'd like

prime hearth
#

is there a public link to variables for commands or do you have to have a stream elements account? This way I can just hotlink the page for my mods to become more familiar

lament blade
#

I'm using the Overlay thing for donations, and it won't seem to go onto obs. How do I use this an where do I put it on obs to work?

edgy kindle
#

You cant view them unless you make a copy of it somewhere @prime hearth

peak tide
#

How do we access currency and starting up a currency nane

edgy kindle
#

@peak tide Loyalty Settings on left side

olive lintel
tardy owl
#

@edgy kindle @olive lintel Ok..... did that and it is still saying it is completed, even though it isn't?

edgy kindle
#

@lament blade You click save at the bottom and then launch. you will then copy the URL from the new tab into your OBS Studio browser source.

olive lintel
#

don't forget to click save at the bottom

lament blade
#

@edgy kindle Where do I put it in though? I put it into CLR Browser on OBS and it didn't work

tardy owl
#

@olive lintel where was this option?

edgy kindle
#

CLR browser?

#

Are you using classic or studio @lament blade

lament blade
#

classic

edgy kindle
#

Switch to studio, much better and classic has been depricated by OBS

lament blade
#

I want to use Classic currently

#

I believe I'm using classic at least

#

I can't tell though

edgy kindle
#

At the top left corner is the number 19.#.#?

lament blade
#

no

edgy kindle
#

Then you're using classic

edgy kindle
prime hearth
#

Anyone having any issues with the cheer cup?

lament blade
#

Can you teach me how to do it the other way?

edgy kindle
#

This is what studio would look like @lament blade

peak tide
#

Not for points for like psn cards and such

lament blade
#

@edgy kindle Can you teach me for classic?

peak tide
#

Giveaway

edgy kindle
#

I have not used classic

olive lintel
lament blade
#

Can someone help me? I use twitchalerts and that works for me

edgy kindle
#

@dense jackal Have you used classic before?

olive lintel
#

@peak tide yep, you can do giveaways. check the left panel

lament blade
#

I thought you guys would help me

edgy kindle
#

Trying to

smoky turtle
#

If you are using classic you need to switch to OBS Studio imo because Classic is no longer supported even by OBS.

edgy kindle
#

^Explained that

smoky turtle
#

ah ok lol

lament blade
#

I'm not changing it over though right now

olive lintel
#

@lament blade yep, you need it to put in CLR Browser on OBS, don't forget to change the resolution of the CLR browser... but don't forget that Classics has an old version of the "browser"

lament blade
#

doesn't work

peak tide
#

Yea i think the main problem is i am trying to do it on mobile ty

tight harness
#

@lament blade While we can appreciate that you don't want to change over right now, it's worth noting that OBS Classic hasn't been updated in months which causes all sorts of problems. OBS Studio works fine with our bot, the problem here is OBS Classic I'm afraid

pseudo pawn
#

Do streamelements overlays work with xsplit? I just removed my old hosted overlay with another site and put in the URL for my streamelements overlay that i created and it's just a black screen

tight harness
#

@pseudo pawn Is it only in xsplit that you don't see the overlay? As in, do you see it alright in Overlay Manager on our website?

pseudo pawn
#

yeah in the overlay manager on the website, i'm not having any issue

#

but i'm using xpslit broadcaster and the url has been added to a new scene

#

but it's a black screen in xsplit

#

and i go live in a few hours 😦

dense jackal
#

@lament blade SE is not fully compatable with obs calssic and you should switch to Studio anyway. Classic hasn't been supported for years

olive lintel
#

well. @lament blade , the overlay is working for me in a fresh install of OBS classic

tight harness
#

I'm a bit of a noob when it comes to xsplit, I use OBS Studio religiously, hopefully somebody else can help you there seanLove

indigo herald
#

Hi to all. I'm looking for a bit of help with the stream store. I've added several sound effect items. But when someone redeems one the sound doesn't play on stream. It does show in chat that the person redeemed it, and while in the shop you can listen to the sound by pressing the preview play button. Anyone know what could be the problem?

olive lintel
#

@indigo herald did you add the "store redemption" widget to your overlay?

tight harness
#

@pseudo pawn As long as you add it as a browser source it should work fine, I just searched in this channel's search bar for xsplit and another member of our support staff did mention that he has set up an overlay on xsplit without any issues 🤔

pseudo pawn
#

yeah i have my be right back page working now

#

but my main in-game page isn't working

tight harness
#

I really wish I could personally help you more, I've just never used xsplit

pseudo pawn
#

no worries thanks man

indigo herald
#

@olive lintel that may be it, let me check

pseudo pawn
#

i'll get it f igured out

indigo herald
#

@olive lintel thanks m8. it was indeed missing

prime hearth
#

Is my cheer cup broken?

ripe herald
nova knoll
#

Hrm. The desktop thingy is giving me the same problem of not playing consecutive songs in my playlist. >_<

ripe herald
#

@pseudo pawn can you check resolution of the browser settings

spare veldt
#

How do you adjust alert sound volume?

ripe herald
#

@spare veldt when you click on the alert widget

#

can you see here on left side Alert sound volume

#

you can try to play with this set up

spare veldt
#

hold on let me send you what I'm looking at

#

I don't have the two lines for audio there. I just have the Layout settings

ripe herald
#

can you make a print screen so we can see and try to figure it out

spare veldt
ripe herald
#

can you try to save and exit and then go back to overlay or click on green background and then back on alert

spare veldt
#

no change

ripe herald
#

Did you try maybe to change sound

stuck hamlet
#

@lament blade was this resolved? because the channel you posted is no longer there

#

you removed it :c

spare veldt
#

It's been changed from the default sound if that's what you mean

ripe herald
#

can you try to change back, just to see if it will work with default sound

tight harness
#

@prime hearth Not broken, a new version is coming out soon ™

spare veldt
#

I dont think I have the default sound anymore after clearing sound and going back under sounds I only have the .mp3 files I''ve added

ripe herald
#

ok can you try one more thing for me

spare veldt
#

sure

ripe herald
#

make new overlay and just put widget alert in there

#

just test overlay with alert widget

spare veldt
#

okay the default sound is now playing in the new overlay but there's no dials to adjust the audio

ripe herald
#

i can recommend one more thing if it's not to much

#

log out of the streamelements and log in back again

spare veldt
#

still the same

white orbit
#

is se bot down in twitch chats

#

i try using commands and no responce and the bot is not muted in channle

spare veldt
#

@ripe herald nvm I found it. The line's going through the buttons

#

If you look at the image it's the blue line and dot that goes through "Change Sound" and "Clear Sound"

#

it's a challenge to change but it can be done

ripe herald
#

@spare veldt yeah i see it, maybe it some bug can you please keep an eye on it and let us know if it does not go back to normal position

spare veldt
#

after how long? a few weeks?

ripe herald
#

nah few days you can report tomorrow if you see this still happening

#

and someone will check it

spare veldt
#

report it here or elsewhere?

ripe herald
#

you can post here

spare veldt
#

will do

ripe herald
#

I'm sure someone will reply and help more with this issue

#

we are currently working on some updates so i hope after we roll them out this will be solved

#

if not please if it's not a problem report it back here

white orbit
#

se is not responding in the twitch chat is there an issue at with this, the bot is not muted i have checked

white fossil
#

Hey Devs how can we get featured on the sellout channel?

edgy kindle
#

@white fossil Gotta be using the overlays, chat bot, and tipping service

#

then message hectic or styler

white fossil
#

chat bot? hmm

#

I guess im missing that, but I use everything else

#

where is chat bot on the website, under what tab?

edgy kindle
#

Set up some commands or timers and just make sure the bot is in your channel

white fossil
#

ohh

#

you mean the mod in my channel for Stream elements?

edgy kindle
#

yeah

white fossil
#

oh I use all of that

edgy kindle
#

the channel bot that replies to commands

white fossil
#

I got too many.....

#

hahah

#

So @serene granite and @tawny pivot would be the ones?

edgy kindle
#

yeah send them a dm preferably

white fossil
#

sounds good. also great work with this. I have been telling everyone lately about this

#

making them switch over

edgy kindle
#

Thats all we ask~ make sure to tweet out so your followers know about us too haha

white fossil
#

roger that.

#

is it just stream elements on twitter?

weary mist
#

Yessir

white fossil
#

cool just followed

#

ill make sure to add you in every tweet I send out

#

to get the name out there more

#

im no one big but every bit counts right?

edgy kindle
#

Exactly

weary mist
#

@white orbit it responded to me

white orbit
#

ok so i just found out it parted from the channel yet no one told it to leave

#

sigh

weary mist
#

Ah, it's a newbie bot, it gets distracted by butterflies and stuff sometimes. Just keep pretty insects away from it, and it should work great ;)

white orbit
#

LUL

#

ill try my best

winter phoenix
#

i still need to set up my ticker....

weary mist
#

@winter phoenixask me about it in 30ish minutes. On my way home from work :)

winter phoenix
#

i think i can do it

#

im just lementing in the wrong place

weary mist
#

Lmao

night mason
#

Are there any ways to limit a max bet on roulette or slots?

little iron
#

Hi, I would know if there is a way to change overlays via chat commands. Thx

dense jackal
#

not currently @night mason but we have talked about implementing one

#

I don't believe so @little iron there would have to be a way for the command to press a button and activate the hotkey for obs

little iron
#

Thx for the answer. I though about a browser source link for all overlays triggerd by chat command but ok 😃

winter phoenix
#

@weary mist I may have been wrong

night mason
#

Thanks for the reply!

winter phoenix
#

@atomic hollow sorry I got pulled away I havent seen the youtube series

#

I had the thought of shot vids for each any every thing

#

but I guess it's been done

proud raptor
#

Where to find overlay for follows , donations ? how to get

winter phoenix
#

it'- is widges

proud raptor
#

explain

stuck hamlet
winter phoenix
#

click the pencil to edit an overlay

#

up top theres the word widgets

stuck hamlet
winter phoenix
#

select alertbox

winter phoenix
#

The Alert box is an all in one for Follers , hosts , ect

#

then all you have to do is move it to the part of the screen

#

and if you wish add your own image/gif

proud raptor
#

yea but i have from one theme alert box

#

how to take him ?

#

and tnx for helping

sterile orchid
#

Anyone having problems with the song requests showing up on screen?

winter phoenix
#

so you need help modifng the alert box?\

proud raptor
#

can we go to private ?

winter phoenix
#

I am not staff

proud raptor
#

i see

winter phoenix
#

I would prefee to help here

stuck hamlet
#

@sterile orchid what do you mean?

sterile orchid
#

So basically im playing a playlist on my SR but it doesn't show up on the overlay, checked the settings and made sure it was selected but still nothing is showing up

#

"Currently playing: No song" when it is means to say "currently playing: ..."

stuck hamlet
#

It doesn't say what song is playing when it's your playlist, as soon as someone requests tho it'll show up

sterile orchid
#

Ok cool lemme test it 😛

proud raptor
#

@stuck hamlet look pm please

winter phoenix
#

I can still try and help you, but the chat is really the best place

sterile orchid
#

@stuck hamlet thank you Pogold

stuck hamlet
#

np

white fossil
#

hey having a issue where followers are requesting songs and some can and some cant?

#

any idea why

#

its not based on points

winter phoenix
#

what iser level is it set to?

white fossil
#

iser?

lament blade
#

if you have it set to cost points then it iis the problem

winter phoenix
#

user

#

sorry

stuck hamlet
#

Probably cause you made your song request command cost points

lament blade
#

^

white fossil
#

I actually have that turned off

stuck hamlet
#

You don't

white fossil
#

damn

#

but in the song request settings

#

i dont..

lament blade
#

expencive songs xD

stuck hamlet
white fossil
#

didnt know it was totatlly different

#

hahaha

#

hahha

winter phoenix
#

oh man

stuck hamlet
#

Edit that price here xanUp

winter phoenix
#

a wish there was a way to hide a couple of the non used modules

onyx anchor
#

Is the tip jar still weird? None of my bits showed up last night

white fossil
#

sorry one more questions I got a giveaway going so when they type !giveaway it works but another comment shows up saying I dont have one going?

stuck hamlet
#

@onyx anchor Current tip jar is a place holder, we are hoping to release 2.0 very soon

white fossil
#

sorry if im annoying all of you

stuck hamlet
#

@white fossil Screenshot?

white fossil
#

ok give me 1 sec

stuck hamlet
#

cause you have a custom command called !giveaway

#

and we have a default one

white fossil
#

can I turn off the default one?

stuck hamlet
#

Sure

#

same link that i gave you before

white fossil
#

got it!!!

#

thanks so much fam!!

stuck hamlet
#

np

winter phoenix
#

is there a magic setting to get the text widget to work like a ticker?

#

as is a news ticker?

weary mist
#

text scrolling

stuck hamlet
#

@pallid kraken Sorry to hear you go, you have given us less then 24 hours to look into the issue. Hope you do well in streaming 😃

pallid kraken
#

@stuck hamlet I tried 2 different avenues and it would be one thing if I heard "let us look into it" but I have had no one even address the issue beyond "you're the one using it you tell me"

stuck hamlet
#

Apologies for the lack of communications, I was quite busy today.

#

But it is an honest question, i need to know exactly what you're doing to see if i can reproduce.

#

Reproducing is key to find the bug.

weary mist
#

Onslaught it correct. We need to know exact steps, and how you verifed they didn't get the points

stuck hamlet
#

You are the only one reporting the issue... maybe we need to look into your account.

weary mist
#

wanton jetty
#

How can i increase the hight on the compact version of the donation bar, ITS FUCKING TINY

#

i hate the non compact version coz it shows end date 😢

#

@weary mist do you by anychance know how ??

stuck hamlet
#

No way currently.

opal fulcrum
#

If I were to setup a tipping page, do they see my actual name when they donate or no?

wanton jetty
#

no

stuck hamlet
#

Any donation service will display your name + paypal sends an email saying "You have sent money to NAME HERE", i reccomend you change your Paypal account to a business Paypal if you are accepting donations, there is no difference really except you can set a "Business name" and they will see that when donating 😃

#

Arrows are names @opal fulcrum

opal fulcrum
#

Thank you sir

stuck hamlet
#

No problem 😃

lament blade
#

could I recieve some assistance setting up overlays from stream elements onto my OBS please?

stuck hamlet
#

@lament blade sure

lament blade
#

@stuck hamlet I was trying to use the preset ones but all I was given were links

stuck hamlet
#

You can head to your overlay manager, and they'll be at the bottom

#

you can edit them there

lament blade
#

But how do you add them to your OBS?

stuck hamlet
#

You copy the link, and add it as a browser source to your obs.

lament blade
#

okay thx

tough flame
#

Anyone know how to fix my cheer cup? None of the bits are going in, and I'm not sure what I'm doing wrong o-o

worthy prawn
#

Just curious, does the subscriber multiplier for the currency also multiply for donations/cheers/hosts or is it just for viewing?

#

Also @tough flame the bit cup is currently bugged, they're releasing a fixed version soon.

tough flame
#

Ah okay gotcha, thanks!

stuck hamlet
#

@tough flame @worthy prawn not bugged, just shit. we are releasing something really really neat

worthy prawn
#

Nice!

#

So just curious Onslaught, what's an SE.Champion? Is that exclusive for developers of SE?

dense jackal
#

Champions all are sorts of SE helpers, some just VIPS

stuck hamlet
#

Support members, Promotors, Streamers we like.

worthy prawn
#

That's super cool! SE seems like such a community within itself.

#

What's the easiest way to currently test alerts? Do I have to go into the overlay manager to do it?

stuck hamlet
#

yes boss @worthy prawn

#

Emulating things

worthy prawn
#

But is the Event emulator only available in the overlay manager?

#

Doesn't matter at all once the alerts are 100% how i like it, but it would be a nifty little feature. 😃

stuck hamlet
#

yea, it is on the OM

#

i am now going to slep, you're on your own for now Kappa

worthy prawn
#

How will I survive Kappa

#

Goodnight dude!

lament blade
#

I'm trying to use the 'Subscriber Goal' widget. It says I have 7 subscribers when I have 9. How do I fix this?

midnight lantern
#

This bot looks great but is there a "Dark theme" for the dashboard? It's all just blinding white and blue.

serene granite
#

no dark theme yet, but we'll hopefully have one this month.

#

@lament blade Activity Feed -> Edit Session

midnight lantern
#

Glad its on the way then ty

lament blade
#

Are supermods able to actually modify any of the bot in the web version... It's obnoxious to try and help a friend that knows nothing lol

worthy prawn
#

@lament blade not yet, but soon.

vernal hound
#

Hey guys. Weird issue today where a Stream Elements overlay I'm using is causing big time FPS drops in OBS. Not on my actual PC / gameplay, but on OBS I'm dropping from 60fps to 15-20 but as soon as I Get rid of the overlay I go back to 60

#

Any ideas?

worthy prawn
#

What are your browser source options? Resolution, fps? @vernal hound

vernal hound
#

1920x1080, I've tried 60fps and 30fps, same issue on both

worthy prawn
#

Try 720p and let me know how that goes @vernal hound 😃

stuck hamlet
#

@Zyphy#2165 if you never teach him he'll never learn, and he'll always ask you to edit things. "Give a man a fish, he'll eat for a day. Teach a man how to fish, he'll eat for a lifetime"

#

@lament blade

lament blade
#

Quick question -- Are you guys going to add some new sounds and photos/gifs for the alerts? I think that would help many newcomers :). Loving streamelements so far!!

atomic hollow
#

yes, we are on it!

lament blade
#

Awesomesauce!! Thanks!! 😃

serene granite
#

Did you check out the new themes gallery @lament blade

lament blade
#

@serene granite I did! I still haven't tested out some of those themes though.

jovial oracle
#

is their a way to test the stream elements chat alerts to see if they are working?

zealous condor
#

I need help with a SuperTheme

tight harness
#

@zealous condor Which super theme is it that you need help with?

#

@jovial oracle Nope

proud grove
#

Recently experienced double messages when using !followage

#

it would say "user has been following for" and then send another message with the correct information

#

can i post pic for evidence?

tight harness
#

Yes that's helpful 😃

proud grove
lunar venture
#

@proud grove did you create a !followage command?

proud grove
#

this isnt in my channel, im reporting for a channel

serene granite
#

the streamer might have setup a custom command for that when its in our defaults

lunar venture
#

^

serene granite
#

I can try, since you're awesome

#

what are discord embeds

lament blade
#

those

#

rip..

proud grove
#

she has setup a custom one...

#

ill let her know, ty

serene granite
#

those can be controled with webhooks @lament blade

#

np 😃

proud grove
#

double message all fixed now, ty for help :3

tight harness
#

Figured it'd be something like that 😃

supple mantle
#

How do I edit/delete custom commands? 🤔

green linden
#

i need support

atomic hollow
#

@supple mantle !command add/remove/edit/options/show
Valid flags for options are: -cd (number) -usercd (number) -cost (number) -level (number) -type (say, whisper or reply) -count (number)

#

talk to me @green linden

green linden
#

could we discuss in a voice chat plz

atomic hollow
#

sure

zealous condor
#

@tight harness Could you join back in like 3-4 minutes

tight harness
#

@zealous condor Sorry Matt, I start my own stream in 5 minutes monkaS I'm a Twitch Partner who streams full-time as well as working as SE Support outside of my stream schedule and working on a project on top of that, busy life. I'm sure one of our other Support staff will be able to help you soon enough seanLove

zealous condor
#

Then I'll just ask

tight harness
#

I can try to help here of course

#

Multitasking champion seanW

zealous condor
#

I launched a follower test and now it's as my last follower

tight harness
#

Hide SE (with shutdown when hidden ticked) and then reopen it

#

It'll update

zealous condor
#

Alright thx

supple mantle
#

I am on the Custom Command page and don't see those options to edit or remove.

tight harness
#

Do you see a pen and a trash can? Those are the icons for editing and deleting

supple mantle
#

No, all I see is the option to Enable or Disable.

tight harness
#

Do you have the page full-screen?

#

If you shrink it then it can cut bits off

#

For example:

#

Full-screen I see everything, minimised I don't, could be that 🤔

supple mantle
#

Thanks! Yes, I was full-screen but for some reason it is cut off for me in full-screen?! Minimized and it showed up. 😂

lunar venture
#

@supple mantle Perhaps your browser is zoomed in? On most browsers ctrl+0 will reset the page zoom to 100%. Sometimes if you're zoomed in too much it can cause elements to get cut off.

tight harness
#

Ahh, good point! Thanks for that @lunar venture seanLove

lunar venture
#

👍 Happy to help saintLove

worthy prawn
#

I know you guys are live, but just wanted to let you know that my Sub Goal currently isn't working. Says I've only got 1. I'm not sure if I have to manually set it to what I currently have (17) but yeah.

worthy prawn
#

So it's currently happening for follows AND subs, it's only counting what I got in that session, compared to what I have total. Is there any way to set it to what I have currently?

restive jetty
#

You can click edit session and set the values. It doesn't sync with the twitch api to find the current amount of follows or subs you have.

worthy prawn
#

How do you edit the session?

restive jetty
#

Activity feed on the left side bar -> Edit session button on the right

spring hare
#

my activity feed doesn't show recent stuff but the bot and channel stats worked well (first time using)

worthy prawn
#

Updating the goal progress in the activity feed didn't change the overlay at all. FeelsBadMan

trim perch
#

overlays coming back soon?

humble ether
#

Quick question is the top donators list comming anytime soon?.. u have the data on the donation page, making a widget for it must be kinda straight forward 😋

worthy prawn
#

Any beautiful people around able to help? :/

restive jetty
#

Sounds like a bug @worthy prawn 😦

atomic hollow
#

hey

#

you edit it in the edit session and it doesnt work?

restive jetty
#

I just tested it as well @atomic hollow and it's not updating

atomic hollow
#

looking

#

works for me :/

#

just changed this and the overlay changed

worthy prawn
#

Hold up I'll grab you some screenshots.

trim perch
#

oops, i mean are the existing themes coming back, didnt know it was going to be turned off

atomic hollow
#

@trim perch we switched to the new ones :/

trim perch
#

are they out?

worthy prawn
#

😮 it just fixed itself!!!

#

SE is trying to make me look like a fool

restive jetty
#

mine just started working too

worthy prawn
restive jetty
#

some hijinx going on here...

proud pumice
#

no fools here, only smart people use SE xD

restive jetty
#

it works ¯_(ツ)_/¯

worthy prawn
#

I don't detect any bias here @proud pumice FeelsOkayMan

trim perch
#

shadow, where might i find these new ones

tight harness
#

SE is a smart choice, therefore only smart people use SE, he's right SeemsGood

proud pumice
#

@trim perch force refresh the main website, ctrl shift R

dense jackal
trim perch
#

happy heart atk on the way

tight harness
#

Happy heart attack? are they like happy tears? 🤔

proud pumice
#

Thinkeyes how does a happy heart attack look like?

atomic hollow
olive lintel
trim perch
atomic hollow
#

@trim perch are you ok?

proud pumice
worthy prawn
#

Whoh... ok. Weird thing happening with follower goal.

Every time I test the alert, the number in the follow goal changes dramatically.

#

I'll emulate it and it'll say 16/3000, then 2/3000, etc.

proud pumice
#

emulation doesnt save stuff for the live version

#

its just to show you how stuff looks

#

when you refresh on live its gone

worthy prawn
#

Ah, gotcha. Thanks mate. ❤

midnight plaza
#

Are the new themes live?

atomic hollow
#

yep, "soft launch" just do force refresh

#

and youll see it

obsidian aurora
#

Hey 😃

trim perch
#

All is well, much excite, now to edit some overlays 😄

obsidian aurora
#

I have a question about getting my Alertbox to work in Streamelements 😃

atomic hollow
#

checkout the "animated spark", thats the office favorite