#helpdesk-twitch
1 messages · Page 84 of 1
not at this time, we are in beta right now
so we don't have ALL the functionality that we want yet
Okay thanks I'll check back later then.
Hey guys, need some help with how to go about something. Going to try and explain it as best I can.
I am going to be doing IRL streams, with a big focus on Dares and Challenges while me (and others possibly) are in the city/downtown.
I'll have 2 phones - 1 that'll be streaming, and 1 to read chat/type commands if necessary.
Using the StreamElements store, users will be able to use points to 'buy' a Dare, or Challenge that they can request.
1st Question: For the Dare / Challenge purchases, I'm trying to think of a way where there could be a 'list' or queue. As they pile up, it'll take time to do each one depending on what they are. Is there a way to make a chat command to see the next one Queue'd up?
2nd Question: For the Dare / Challenge purchases, I can have them send their request specifically with the 3rd option when creating a store item, so that they'd have to type it in (I.e., !redeem Dare Scream really loudly in a Library), however right now the only way I can see myself pulling it back up is on the StreamElements Dashboard underneath 'Store Redemptions' or 'Redemptions History'
Is there any way of getting to that on Mobile?
the only way I know to do that would be going to the website, go to stream store, then on the right, under the blue bar there is another "three-bar" button which will bring up a drop down where you can select redemptions which will show the list of redemptions
@twin spoke
Yeah I see that
So that's the only way for it all right now eh?
I can get to it on Mobile so that's no problem, just a bit cumbersome
@weary mist that worked for me! Thank you! ❤️❤️❤️
❤ ❤ ❤
ok so the themes are gone for overlays??
I meeeaaaan

It's gone for a reason 🤔
bc its being updated
That's right! 
stomps feet yelling swiper no swiping
I dont see how grown peoples can watch that show
I knew people in highschool who watched it
<<has two kids
I don't think I'm allowed to mention when, but I can smell it from around the corner
7 & 10
@midnight plaza Thats understandable but like kids in highschool shouldnt be watching it lol
I'm glad you got my joke tho 👌🏼 and then jumped into it (:
thats some chomo shit
but...can you tell me who lives in a pineapple under the sea?
Spongebob of course.
lol
lol
or exxon/mobile
depending on the decade
can we expect themes to come back today?
i just spent the day at the VA hospital...need some good news
Didn't they discontinue spongebob? Like no more new seasons? 
@stuck hamlet Nope.
idk man....my kids got it on repeat from the dvr
ok so what is the role SE Champion?
Today? Hmmm, I think staff is asleep. Currently like 2am over there, so they should be back tomorrow
Champions are basically support, promoters and friends
Not every champion is support/knows everything about SE
2am? where are they located?
Israel
maybe you can help me get a command to work right....i have it currently on nightbot
Sure, what is it? 😃
ever heard of destiny command?
$(urlfetch https://2g.be/twitch/destinyv2.php?query=$(querystring)&format=$(provider)&user=$(user)&channel=$(channel)&bot=nightbot&defaultconsole=xbox)
thats how it looks on nightbot
How would the command look in chat?
it pulls info from the destiny tracker DB
Like for example
!destiny trialskd prefireztv
readout would be so and so has a KD of 6.98
I'm guessing that's your gamer tag?
yes
Aight one moment
!destiny <variable> <username>
Verified Nightbot: Usage: !destiny <action> <username> <xbox/ps>. # Full command list here: https://2g.be/twitch/destiny/commandlist/ # Follow @DestinyCommand on Twitter for updates.
if u goto that link, it will most likely be more helpful to yeh
Replace querystring, with this: $(queryencode $(1:))
And obviously bot name
Idk if that makes a difference
Let me know what the outcome is
heck yeh
Works? 😃
yes!!!
Dope 😄
now i can finally kick nightbot
yuppers
I want to be able to remove my bots from the all-time list so it's viewer only based. Is this a feature that you guys can implement please?
Revlo also had a option to filter users from the all-time list, and i don't want my bots to appear in that list
I seem to be getting stream reports emailed to me throughout my stream, is this normal? I was emailed 40 minutes in, then 1 hour and 40 minutes in, then finally when i ended my stream
@small egret Much thanks for the feedback. 🙂 I'll bring it up to the devs for consideration.
Thnx!
@ocean eagle Hmm did stream end abruptly? The email should only be sent after a stream that's longer than 15 minutes.
I'll bring it up on the next meeting to refine the email to adjust in those situations. Thank you for letting us know, and apologies for the additional emails 😅
Is it possible to use StreamElements to post messages in the chat when alerts are triggered if I'm streaming directly from my PS4?
No, stream stayed up for the full duration! No worries, just thought id mention <💓
@woeful nacelle Hmm I searched previous data and found these, hope it helps 🙂
So if you do remote play on PC, capture PS4, you should be able to use all the overlay features?
I don't have a PS4 to test stuff 😭 Sorry, wish I could help more
If you just want timer messages in chat you could run it with a laptop I suppose
Hmm, that doesn't surprise me. Thanks. Yeah, I don't think my old dinosaur of a computer could handle that. If it could I'd just get an Elgato or something and use that. I guess I'll just keep my phone in front of me so I can see whatever email notifications I might get of follows. Best I can do for now.
And of tips, in the extremely unlikely event I actually get any. 😅
@lunar venture Could you kindly remove those overlay links
Private information is stored in them
Are the levels tiered so that "regulars" have all of the same perms as "subs?"
Since their level is above sub
Is there a reason why subs are "below" regulars?
That decision was made by the Staff Team, but if you think about it, if you're giving someone a role, that means you really like them or something, so to my eyes, this makes sense
But if I want to reward people who are in the stream regularly but can't afford to sub, I give them the "sub" role so that I can then give actual subs higher permissions
with the "regular" role
It just seems like the natural progression of a viewer is to become a regular before becoming a sub
Do subs need to be added manually to the "sub" level in order to receive the points multiplier?
No the bot should automatically detect them as subs and provide the role
thanks
I still am unable to play full playlist in the backup music setting under song requests. It will only play the first song over and over.
@hardy egret whats the link you're using?
It will play the playlist but once the first song is finished it wont move to the second song, it just repeats the first song over and over
is your player showing or not?
what do you mean?
When first loading page you must have it visible
So we can load the whole playlist
once the first starts playing, you can hide it
working now, thank you so much!
np
@edgy kindle are you referring to my console log output which has the hash identifier for my overlay?
@lunar venture Yes, anything that can link directly to the overlay you are using
K, I'll browse through and delete the messages.
@stuck hamlet you should probably delete your message from earlier as well, since it has my overlay hash in the URL of the console log.
Hi there! I was interested in getting my Stream Elements set up; however, I stream through my Xbox and not a PC. Can I still use it?
so i have a question, i just got streamelements, but im having problems setting it up, can anyone help me?
You can use everything but overlay manager stuff @clear oasis
That'll be the same for any service
@lament blade what's your issue?
Are you guys having known issues with contests? My viewers aren't receiving their rewards for winning a contes t
This is the second time in about 3 days for me
I was just told to come here to get help to set it all up. Is there any way I can get 1 on 1 help?
@ancient wigeon ask perry Hectic or Shadow to add you.
@pallid kraken no known issues.
@clear oasis everyone is asleep right now I think, post your questions and someone will answer as soon as they can
@stuck hamlet everything
Everything is the issue?
Please watch our instruction videos to learn a bit on how to use us: https://youtu.be/UuweQah3v00
I can't really help when you say "everything"
Hello I need some help
With? 😃
the themes tab in the overlay editor is not showing up.
o :/
Don't worry, its definitely worth it :3

@stuck hamlet why are my viewers not recieving their currency when I hit win
@stuck hamlet i have some stuff set up, but my overlay wont work
Haha Onslaught you poor bastard
SE are gonna have to put you on the payroll soon
can you gamble points?
of course 😃
the games are here - https://streamelements.com/dashboard/bot/modules
@magic badger ^^
question: how can i delete the Youtube URL from my tipping page?
thanks
thanks @graceful portal
my overlay has gone on my stream in all of my scenes
is that an issue you guys are having or is it my end
Require Support regarding StreamElements Dashboard... Is someone available right now to help me with this?
talk to me
Should I DM you or just talk about it here?
@magic badger make sure to mark the "shutdown source" checkbox in all of your sources
@arctic sierra feel free to talk here
unless its relationship issues
you can DM me that
@atomic hollow The reason i asked about the DM was because the statistics isn't reflecting the correct information on my dashboard. The graphs are way off on a number of days. I'd like to share the screenshots for the same.
DM me, no problem
@atomic hollow that is checked!
so I am not sure I understand the issue
How can I edit what my Regulars can do? I'd like to give them more songs to request. Is this possible? If so, how can I do so and what more can I do with them? Thanks 😃
Hey guys, is it normal that obs has like 2-20 Seconds delay ? [Fixed]
Is there any possibility to add now playing song from Spotify? Either added to the layout or even preferably some !nowplaying command
my cheer cup is not working out of nowhere can anyone help me out fix it
if anyone can help me out right now cause i have to stream soon :/
Hello. I need help
In my dashboard my statistcs does not match with the recent results.
Whats not matching @weak karma
@summer crow cheercups are being redone it should have the updated version out soon with all its fancy new features included
my follows. I win 3 follows yesterday, but in the statistcs shows one
@summer crow our cheer cup is being a bit problematic right now. we're working on a huge improvement to it that should be out soon. It's best to disable it for the moment
@weak karma we're looking at an issue with that graph not updating properly.
Thankyou
Hey guys, I would love to use the overlays again but im running in some issues. With the web bases overlay, my CPU is skyrocketing.. It's using it for 100% so I can't even play any games on stream.
Does anyone have a solution to make the browser source use less GPU ?
@serene granite :$?
are you using OBS studio ?
Yes I am
So do you have a solution @serene granite would be a life saver
I'm waiting on one of our experts to chime in, shouldn't be long
Thanks! Would you be so kind to '' tag '' me so I see the notification
if u have some news for me!
sure
Thanks mate!
@lament blade can we get a screenshot of your OBS setup?
With the scenes etc? What exactly would u like to see?
how many scenes and sources do you have there?
With the overlays, I have 4 scenes. ( all 4 different browser sources from streamelements )
I just deleted them cause of the CPU usage
so no use in screenshotting :p
did you check the "shutdown source" on all of them?
U mean the eye? ( yes I did )
but the browser source still eats up my CPU wether I tick em on or off
@weak karma looking at your user I'm seeing the followers on the graph. Can you try to ctrl+f5 the dashboard?
in properties
@serene granite Yes
Yep I found it, lets hope that will fix the issue! Let me check
@serene granite i tried F5 and stay the same
lmao
i'm in Brazil
Can you check your computer's time and see what the current time and date is?
Yep that kinda works @atomic hollow
it;s only eating like 2/3 % now which is perfect

@serene granite
@lament blade whats your PC setup?
try changing the dashboard's graph date to July 1st
ask santa for a new graphics card 
I had a 1080
but my case was open, and then my mum decided to drop a plank from the closet on my case
and my 1080 died
so i had to go back to my 770
omg

O_O
Rip 3 months of work
fire your mum
lol
You know what the worst part s
I have my own house
She was visiting
and cleaning up a bit for me
@atomic hollow We said, don't touch mums !
lol
I already fired her :<
canI get some help with something please
At these times I wished i'd still live at home, so I could actually afford to buy a new card after 1 month of work 😛
I'm setting up stream perks in the store and I was wondering how to get the alert to come on stream
you need to add the "Store redemption" widget to the overlay
in the overlay manager
If someone donates trrough streamlabs, will u still see the notification on your streamelements overlay
It's a pretty difficults situation for me now :p
why?
Well, because let's be honest. Browser source eats my GPU even with only one scene
when it's visible ofcourse
cpu**
So i can't really play with the overlay on due to fps issues

wait, does streamelements not restrict the length of your notifications
I've noticed that sometimes my Alerts does not go off. It is usually the first Alert of the stream that dissapears.
I am currently using several overlays, to reduce CPU load. One for the Alerts, one for the EventList and one for KappaGen. It has happened a few times that an event is registered in the EventList, starts KappaGen, but does not produce an Alert
hi i have little question can i use my own images from my overlays settings for rewards allert? bcs when someone bought rewards from my shop alert on stream have directly image from selected reward in shop
Good morning! I was wondering if the Sub Goal is able to only add to the goal if it's a new sub, not a re-sub?
@whole elm remove the image in overlay manager, make sure you have an image in the store and it should work
@snow bane I don't think so at this time.
@stuck hamlet but i want image from overlay for this alert no from rewards preview
@oblique thorn how does using multiple browser sources use less CPU?
Oh, well that isn't a possibility at this time. Feel free to drop it in #💭︱feedback-and-ideas and post it on our site
ok
I am not sure why it does, but it does I've noticed. I can see a clear CPU decrease from having a fullscreen overlay, with 4 smaller ones
ok thanks @stuck hamlet
What streaming software are you using? @oblique thorn
I think it is somehow related to OBS not being able to utilize the gpu; in case a source contains gpu features, maybe the entire source should be rendered ia gpu. But since obs disables gpu, and uses cpu instead, the entire browser source is basically interpreted for gpu, than re-interpreted to cpu in chromium
(that explanation became pretty hard to follow, I noticed)
I am using OBS, @stuck hamlet
Classic or studio
studio
Rendering with Nvenc h2.64?
No, software rendering
I meant in obs settings
OBS has a ton of issues with hardware acceleration.
But it seems like they're putting in work to get it resolved.
@stuck hamlet I did too. I use the x264 encoder.
@tawny pivot That's good to hear 😃
I've considered moving to using Nvenc h2.64 encoder, but I understood it uses significantly more bandwidth
no? :p
Well that's incorrect
Bandwidth is set as : Bitrate
NVENC uses a lot less cpu too
and Twitch reccomends it
https://stream.twitch.tv/
Scroll down
It just specifies if it should utilize hardware or software rendering
and the underlying encoding
Huh... I remember reading somewhere that nvenc uses a lot more bandwidth in a few random Reddit threads and other sources. I did think it was a bit odd, but I thought it might had have something to do with how well compressed the video feed was when it was sent to twitch
This is the highest hit on google for me, if I google "obs nvenc":
https://www.reddit.com/r/Twitch/comments/3mzpbc/streaming_with_obs_use_nvidia_nvenc_or_x264/
I got a lot of my sceptisism from the firstst few answer
In a nutshell, here's how to sum up NVENC vs x264
NVENC - OBS will use far less CPU with this method. However, Your GPU will be tasked with encoding your stream, which means that the level of quality will not be as good and you will be using up GPU power, so your games' graphics may have to be lowered to compensate. The best quality from NVENC will be at most a 7 out of 10. There will still be pixelation and blurriness during high action scenes.
x264 - OBS will use the CPU to encode your stream. How much CPU it uses is dependent on what x264 preset you select. The slower the preset, the more CPU that is used. However, if you have the CPU to handle this method, it yields the best looking stream possible when comparing the two methods.
Also to note: Streaming at 60FPS requires more processing power from either your CPU or GPU, depending on which encoding method you use.
That's pretty accurate
You can tweak the nvenc settings tho so it'll be the same.
But it's just hardware encoding / software encoding
True, but even with NVENC at the highest preset for quality, it's not nearly as clean as its x264 counterpart
For sure
For some reason I can't access the Premade animated overlays section. Where is it again?
Ahh, that would be why, I thought I was going crazy, lol Alright! Thanks for the quick response!
np
I don't know why my twitch chat doesn't work in any of my layouts
@stuck hamlet I am still trying to figure out why contest winners do not always receive their points
THEMES!!!!! when will they be back?
real soon
we had to take them down in preperation for SUPER THEMES
2-3 days tops and its back
arghhhh
@lunar venture Thanks for the clarification earlier. I apprechiate it a lot. I will still try to go with NVENC, as my CPU is on its knees from time to times, and I only capture console games (and the occasional emulator, if there are fan translations), so my GPU is almost idle most of the time
@pallid kraken i don't know why it's not working you're the one using it, you have to tell me what you're doing specifically to reproduce it.
@stuck hamlet I start a contest. My viewers pick their side of the contest. I select a winner. People who win the contest do not receive their currency. That's what's happening.
Hello, i got tip in my stream, the overlay etc... i did the "test" and it worked, it shows up in OBS. But when a guy tipped me, it didnt show up. Why?
did you see his donation in your activity feed ?
Do you have tip moderation on? @lament blade
Do you have an alert box?
yes i do, i have it in obs... i tested it on ur site, it showed up on OBS, the tip alert
but his alert never showed up
I'm having trouble testing the Cheer cup beta.
I added the cheer cup to my overlay and then emulated a cheer event but for some reason no cheers dropped into the cheercup under the overlay editor on stream elements.
Can anyone help me with this issue?
@spare veldt The current cheer cup is a place holder, Cheer Cup 2.0 is coming out very soon. and will be very very nice to play with 😃
@lament blade Seems weird, if it does display on the activity feed, feel free to test by replaying it
and let me know if it happens again
how do i reply it
soo any reason the bot would give points ?
Trying to reset my donations to a lower amount, but it wont go down. Is there any way I can make it so that way it shows a lower amount?
So instead of 43 I need it down to 30 something
if anyone knows also ping @lament blade
Onslaught no XD
Hey SE team! Thanks fo rall the help in the past. Here's my latest issue. I use StreamLabs for dono's still. I have sunk Streamlabs with my current overlay in the past and it shows the old dono's in my feed etc.... However it is not picling up any new dono's in the activity feed therefore no alerts are getting shown. How do I get it these new dono's to show? Also, I don't see a way to accept CC dono'd on your page thats why I'm still using Streamlabs (noKappa)
@winter phoenix what do you mean?
would give points
Cause loyalty system is enabled?
aparently on @lament blade chanell the bot is subtacting points
Thanks @stuck hamlet
Channel?
sorry eating and typing
@MegaNoobTV#9300 whatchu mean, if you use SL for dono's we wont see dono's..
@stuck hamlet so they show after I sink Streamlabs with SE. But not current ones
sync
Am available for voice chat if thats easier for me to explain
Well no need, i understand what you mean
ok
What you're doing is copying your tips from SL to SE. its not sycning it to SE. We dont pull live updates from SL.
Is there a way to accept dono's both Paypal and CC with SE? Then I can switch
Currently no, but soon we will have many more payment options
Is CC really that ccurcial to you?
odd hu?
ok, hmmm kinda Yeah to be honest
That's okay if it is Mega
most of my bigger dollar dono'd come on cc
Just a question to forward to the bosses 😃
YES
I would love for CC to be on SE then I can switch it all over
I spent so much time on variations already
we know! we are on it ❤
❤ you guys!
its just pending contract signatures now
@winter phoenix When does it take points?
not sure
Cause i see most of his commands are costly
I have a screen shot
Sure
he had to run
So if you're doing !points more than once per 10 minutes, of course you're losing points :p
oh
haha
@lament blade so now you know
@lament blade Please remove the cost to commands: https://www.onslaught.ca/s/25Ap9iyb.png 😃
so i just hit affiliate a few days ago. Is there some where im missing to see if my subscribers are getting double loyaty points?
@proper spoke Sign out of SE, and sign back in
SE should then detect your affiliate 😃
and the bar should show up
@lament blade you cheeky bastard
No problem, let me know if you need anymore help 😃
if i wele to want to help by makeing a 101 video, are the any staffers that can edid it for me , I don't have the software to make it look good
we can help, but did you checkout our youtube videos?
Setting up StreamElements is easy, learn how to in this video, hosted by Twitch Partner GIRLvsDUMB - Got any questions, or just want to say "Hey"? Join our D...
yea, we have set up videos for pretty much everything 😃
hey is there a way to reset a donation goal in your overlay?
yes, go to activity feed and click on edit session
Lmao
If it was more than 2, could be a way to get people to check the site more often instead of using the command :p
true 
unfortunately we're too big to track those things any longer :/
Oh I see.
I know I'm nagging, But how's it looking with the ability to view a streamers dashboard I moderate for? Or is that project not being worked on currently?
@spring shard Look forward to August
@edgy kindle Oh I am, my birthday is in August! 
mine too
Hey there. I'm trying to get my !sr command to work with song names, but I keep getting "you must provide a valid youtube id or url" back. Even for popular songs like the weeknd or avenged sevenfold
unfortunately we had to disable song request search
for now you'll need to provide the exact url
Is it temporarily or going to be a long standing thing?
since we cant promise when itll be back, its going to be long standing
we receive a quota of actions we can perform on youtube, and a search costs 100x compared to a direct play
we simply have too many users right now so the daily quota runs out
but we're working on ways of reducing the cost of search, and also increasing our quota
Question about the Black Gold super theme, The circle at the top of the theme.... is that editable? like how would i go about adding my AVI to it?
Hello! I was wondering if there was a step by step guide on how to add back the "emotes floating" on the screen? I already have an alert system I use and was wondering if I could JUST use the floating emotes system from Kappagen (?) via stream elements? 😮
i have a question
i might have an answer
i keep getting an error when i try to use the themes
they all give me a error . do i need to change a setting ?
Is there no answer for mine? 😦
@sturdy viper Just floating emotes to alerts or in general?
@orchid sentinel what kind of error?
@sturdy viper https://www.onslaught.ca/s/Aq425zc0.gif
it just says an errror @atomic hollow
just floating emotes, like when viewers put an emote it used to display on my screen now the kappegen website it moved to stream elements and I don't know how to set it up anymore 😦 and I have a different alert system so I JUST want the emotes
im trying to add a theme to my overlay and i get an error when i try to add it @stuck hamlet
I did see that screen, but how do I add it to my obs? is it a web browser? or does it automatically add? or do i have to have the stream elelments web browser open at all times?
Also Kay, i suggest looking into our system as we have a lot of unique things that could inscrease chat interactivity 😃
Copy the link
let me make another gif for you
thank you!!
watch this as well - https://youtu.be/X7XrDdRE7Fk
Create an amazing overlay with StreamElements, watch our video guide to learn how. ----- Tipping page setup: https://youtu.be/eLzxRkq7tJo Add KappaGen to you...
that will help 
thank you!
@sturdy viper
Make sure the BrowserSource in your OBS matches the size of the SE overlay.
thank you!
Default is 1920x1080, so if you havent changed it, thats what yopur browser source should be
np
Could you screenshot it? @orchid sentinel
Who can i DM about an issue so i dont spam support chat? or is that ok to do lol
thats what support is
right. i just sometimes get long winded is all haha
Take care Ons! Don't go into a van with strange men!
Well ofc if then have candy!
ok so super themes.... not sure if it is intended or explained correctly but i noticed that when editing them and adding custom alerts you have to do each section of the theme you have to edit seperatly or you will get EACH theme section firing off alerts all at once creating quad sounds. like once i have inserted the URL into OBS for each part of the theme and do a test alert for ANY alert the cheer alert default sound fires off in EACH theme section at the same time. so i hear it more than once. Unless im not correctly understanding how they work...
its like each section of the theme(ingame,brb,talk ect) seem to all be active at the same time even though the i only have one scene active
For the multiple sounds, you have to check "shut down source when not visible" in obs.
Properties of the browser source
This morning I've faced a bug on the command " add points ", the command itself is active but the but were not recognizing it, either !setpoints
Someone who can check into? I can give the channel too
We currently don't have a place to edit all of them in ones but maybe one day.
Sure @lament blade channel?
Wow stream elements is really cool 0.0 video was extremely helpful! thank you so much
❤
you got a few more there, our son @stuck hamlet is there as well
some say he is the prettiest man in the northern part of earth
Currently going out for supper, but tag me and I'll have a look when I get back 😃
sorry @stuck hamlet it just says eroro in uploading theme
I'll have a look when I get back 😃
Sure, don't worry
so no one knows why im getting the error ?
i didnt realzie i was in voice chat LOL i didnt mean to make anyone mad
im sorry
@stuck hamlet
another supertheme question... the section that shows what song is playing... what is that linked to?
@ripe herald i never got my question answered
ah ok makes sense
Sorry @orchid sentinel super themes are currently in test stage so some error may come up
can you tell me what you did try to import
oh okay no worries thanks so much for the answer )
i just clicked on the theme
but it says erorr when loading thieme
Supet themes will be live and running fully this week
but if they are in testing then thats probably why and im okay with that
just glad to know
👍
there will be super cool themes for lot of games
oh nicee 
be sure to check next days maybe you will find something you would like to use
No problem 😄
My follower alert sound is going off once before the actual alert with sound displays on screen, so twice
any idea why this would be happening?
hey, i try to implement a time command using ${time.EST} but it shows the wrong time in the from format (it says its 16:59, but it should be 5:59pm). i tried googling but didnt get anywhere, some of you encountered that problem before? appreciate all the help, even if it proofs that i am just too stupid the see the obvious 😄
Hi All,
Is there a way to turn off stream reports? I help manage a partnered channel with multiple streamers and do not wish to get emails every stream.
@astral isle That is the correct format. 16:59 is 4:59pm in the global format not including daylight savings time.
@abstract zephyr you can unsub at the bottom of the email
How do we host raffles
Hi all, I am trying to start a new donation goal after my last was met, but I can't get the starting dollar to be $0. Can anyone help?
@peak tide elaborate more your question, please.
@edgy kindle i know that its global, but is there a way to make it more local and including DST? because EDT doesnt work.
@tardy owl You can change this by editing your session
@tardy owl here: https://streamelements.com/dashboard/session
Is there anyway we can host raffles in for stream elements for my stream
shhh @olive lintel stealing my peoples
@edgy kindle @olive lintel THANK YOU ❤
@peak tide with the !raffle / !sraffle command... you need to activate it in https://streamelements.com/dashboard/bot/modules

@astral isle I already have a feature request for a new format for that on the #💭︱feedback-and-ideas pinned message link; you can locate it and upvote it if you'd like
is there a public link to variables for commands or do you have to have a stream elements account? This way I can just hotlink the page for my mods to become more familiar
I'm using the Overlay thing for donations, and it won't seem to go onto obs. How do I use this an where do I put it on obs to work?
You cant view them unless you make a copy of it somewhere @prime hearth
How do we access currency and starting up a currency nane
@peak tide Loyalty Settings on left side
@peak tide this will help you https://www.youtube.com/watch?v=UuweQah3v00&feature=youtu.be
Setting up StreamElements is easy, learn how to in this video, hosted by Twitch Partner GIRLvsDUMB - Got any questions, or just want to say "Hey"? Join our D...
@edgy kindle @olive lintel Ok..... did that and it is still saying it is completed, even though it isn't?
@lament blade You click save at the bottom and then launch. you will then copy the URL from the new tab into your OBS Studio browser source.
@edgy kindle Where do I put it in though? I put it into CLR Browser on OBS and it didn't work
@olive lintel where was this option?
classic
Switch to studio, much better and classic has been depricated by OBS
I want to use Classic currently
I believe I'm using classic at least
I can't tell though
At the top left corner is the number 19.#.#?
no
Then you're using classic
Anyone having any issues with the cheer cup?
Can you teach me how to do it the other way?
This is what studio would look like @lament blade
Not for points for like psn cards and such
@edgy kindle Can you teach me for classic?
Giveaway
I have not used classic
@tardy owl here: https://streamelements.com/dashboard/session
Can someone help me? I use twitchalerts and that works for me
@dense jackal Have you used classic before?
I thought you guys would help me
Trying to
If you are using classic you need to switch to OBS Studio imo because Classic is no longer supported even by OBS.
^Explained that
ah ok lol
I'm not changing it over though right now
@lament blade yep, you need it to put in CLR Browser on OBS, don't forget to change the resolution of the CLR browser... but don't forget that Classics has an old version of the "browser"
doesn't work
Yea i think the main problem is i am trying to do it on mobile ty
@lament blade While we can appreciate that you don't want to change over right now, it's worth noting that OBS Classic hasn't been updated in months which causes all sorts of problems. OBS Studio works fine with our bot, the problem here is OBS Classic I'm afraid
Do streamelements overlays work with xsplit? I just removed my old hosted overlay with another site and put in the URL for my streamelements overlay that i created and it's just a black screen
@pseudo pawn Is it only in xsplit that you don't see the overlay? As in, do you see it alright in Overlay Manager on our website?
yeah in the overlay manager on the website, i'm not having any issue
but i'm using xpslit broadcaster and the url has been added to a new scene
but it's a black screen in xsplit
and i go live in a few hours 😦
@lament blade SE is not fully compatable with obs calssic and you should switch to Studio anyway. Classic hasn't been supported for years
well. @lament blade , the overlay is working for me in a fresh install of OBS classic
I'm a bit of a noob when it comes to xsplit, I use OBS Studio religiously, hopefully somebody else can help you there 
Hi to all. I'm looking for a bit of help with the stream store. I've added several sound effect items. But when someone redeems one the sound doesn't play on stream. It does show in chat that the person redeemed it, and while in the shop you can listen to the sound by pressing the preview play button. Anyone know what could be the problem?
@indigo herald did you add the "store redemption" widget to your overlay?
@pseudo pawn As long as you add it as a browser source it should work fine, I just searched in this channel's search bar for xsplit and another member of our support staff did mention that he has set up an overlay on xsplit without any issues 🤔
yeah i have my be right back page working now
but my main in-game page isn't working
I really wish I could personally help you more, I've just never used xsplit
no worries thanks man
@olive lintel that may be it, let me check
i'll get it f igured out
@olive lintel thanks m8. it was indeed missing
Is my cheer cup broken?
@pseudo pawn i've just checked XSplit and it's working fine for me http://prntscr.com/g2qd8e
Hrm. The desktop thingy is giving me the same problem of not playing consecutive songs in my playlist. >_<
@pseudo pawn can you check resolution of the browser settings
How do you adjust alert sound volume?
@spare veldt when you click on the alert widget
can you see here on left side Alert sound volume
you can try to play with this set up
hold on let me send you what I'm looking at
I don't have the two lines for audio there. I just have the Layout settings
can you make a print screen so we can see and try to figure it out
can you try to save and exit and then go back to overlay or click on green background and then back on alert
no change
Did you try maybe to change sound
@lament blade was this resolved? because the channel you posted is no longer there
you removed it :c
It's been changed from the default sound if that's what you mean
can you try to change back, just to see if it will work with default sound
@prime hearth Not broken, a new version is coming out soon ™
I dont think I have the default sound anymore after clearing sound and going back under sounds I only have the .mp3 files I''ve added
ok can you try one more thing for me
sure
make new overlay and just put widget alert in there
just test overlay with alert widget
okay the default sound is now playing in the new overlay but there's no dials to adjust the audio
i can recommend one more thing if it's not to much
log out of the streamelements and log in back again
still the same
is se bot down in twitch chats
i try using commands and no responce and the bot is not muted in channle
@ripe herald nvm I found it. The line's going through the buttons
If you look at the image it's the blue line and dot that goes through "Change Sound" and "Clear Sound"
it's a challenge to change but it can be done
@spare veldt yeah i see it, maybe it some bug can you please keep an eye on it and let us know if it does not go back to normal position
after how long? a few weeks?
nah few days you can report tomorrow if you see this still happening
and someone will check it
report it here or elsewhere?
you can post here
will do
I'm sure someone will reply and help more with this issue
we are currently working on some updates so i hope after we roll them out this will be solved
if not please if it's not a problem report it back here
se is not responding in the twitch chat is there an issue at with this, the bot is not muted i have checked
Hey Devs how can we get featured on the sellout channel?
@white fossil Gotta be using the overlays, chat bot, and tipping service
then message hectic or styler
chat bot? hmm
I guess im missing that, but I use everything else
where is chat bot on the website, under what tab?
Set up some commands or timers and just make sure the bot is in your channel
yeah
oh I use all of that
the channel bot that replies to commands
yeah send them a dm preferably
sounds good. also great work with this. I have been telling everyone lately about this
making them switch over
Thats all we ask~ make sure to tweet out so your followers know about us too haha
Yessir
cool just followed
ill make sure to add you in every tweet I send out
to get the name out there more
im no one big but every bit counts right?
Exactly
@white orbit it responded to me
Ah, it's a newbie bot, it gets distracted by butterflies and stuff sometimes. Just keep pretty insects away from it, and it should work great ;)
i still need to set up my ticker....
@winter phoenixask me about it in 30ish minutes. On my way home from work :)
Lmao
Are there any ways to limit a max bet on roulette or slots?
Hi, I would know if there is a way to change overlays via chat commands. Thx
not currently @night mason but we have talked about implementing one
I don't believe so @little iron there would have to be a way for the command to press a button and activate the hotkey for obs
Thx for the answer. I though about a browser source link for all overlays triggerd by chat command but ok 😃
@weary mist I may have been wrong
Thanks for the reply!
@atomic hollow sorry I got pulled away I havent seen the youtube series
I had the thought of shot vids for each any every thing
but I guess it's been done
Where to find overlay for follows , donations ? how to get
it'- is widges
explain
select alertbox
The Alert box is an all in one for Follers , hosts , ect
then all you have to do is move it to the part of the screen
and if you wish add your own image/gif
Anyone having problems with the song requests showing up on screen?
so you need help modifng the alert box?\
can we go to private ?
I am not staff
i see
I would prefee to help here
@sterile orchid what do you mean?
So basically im playing a playlist on my SR but it doesn't show up on the overlay, checked the settings and made sure it was selected but still nothing is showing up
"Currently playing: No song" when it is means to say "currently playing: ..."
It doesn't say what song is playing when it's your playlist, as soon as someone requests tho it'll show up
Ok cool lemme test it 😛
@stuck hamlet look pm please
I can still try and help you, but the chat is really the best place
@stuck hamlet thank you 
np
hey having a issue where followers are requesting songs and some can and some cant?
any idea why
its not based on points
what iser level is it set to?
iser?
if you have it set to cost points then it iis the problem
Probably cause you made your song request command cost points
^
I actually have that turned off
expencive songs xD
oh man
a wish there was a way to hide a couple of the non used modules
Is the tip jar still weird? None of my bits showed up last night
sorry one more questions I got a giveaway going so when they type !giveaway it works but another comment shows up saying I dont have one going?
@onyx anchor Current tip jar is a place holder, we are hoping to release 2.0 very soon
sorry if im annoying all of you
@white fossil Screenshot?
can I turn off the default one?
np
is there a magic setting to get the text widget to work like a ticker?
as is a news ticker?
text scrolling
@pallid kraken Sorry to hear you go, you have given us less then 24 hours to look into the issue. Hope you do well in streaming 😃
@stuck hamlet I tried 2 different avenues and it would be one thing if I heard "let us look into it" but I have had no one even address the issue beyond "you're the one using it you tell me"
Apologies for the lack of communications, I was quite busy today.
But it is an honest question, i need to know exactly what you're doing to see if i can reproduce.
Reproducing is key to find the bug.
Onslaught it correct. We need to know exact steps, and how you verifed they didn't get the points
You are the only one reporting the issue... maybe we need to look into your account.
⤴
How can i increase the hight on the compact version of the donation bar, ITS FUCKING TINY
i hate the non compact version coz it shows end date 😢
@weary mist do you by anychance know how ??
No way currently.
If I were to setup a tipping page, do they see my actual name when they donate or no?
no
Any donation service will display your name + paypal sends an email saying "You have sent money to NAME HERE", i reccomend you change your Paypal account to a business Paypal if you are accepting donations, there is no difference really except you can set a "Business name" and they will see that when donating 😃
Arrows are names @opal fulcrum
Thank you sir
No problem 😃
could I recieve some assistance setting up overlays from stream elements onto my OBS please?
@lament blade sure
@stuck hamlet I was trying to use the preset ones but all I was given were links
You can head to your overlay manager, and they'll be at the bottom
you can edit them there
But how do you add them to your OBS?
You copy the link, and add it as a browser source to your obs.
okay thx
Anyone know how to fix my cheer cup? None of the bits are going in, and I'm not sure what I'm doing wrong o-o
Just curious, does the subscriber multiplier for the currency also multiply for donations/cheers/hosts or is it just for viewing?
Also @tough flame the bit cup is currently bugged, they're releasing a fixed version soon.
Ah okay gotcha, thanks!
@tough flame @worthy prawn not bugged, just shit. we are releasing something really really neat
Nice!
So just curious Onslaught, what's an SE.Champion? Is that exclusive for developers of SE?
Champions all are sorts of SE helpers, some just VIPS
That's super cool! SE seems like such a community within itself.
What's the easiest way to currently test alerts? Do I have to go into the overlay manager to do it?
But is the Event emulator only available in the overlay manager?
Doesn't matter at all once the alerts are 100% how i like it, but it would be a nifty little feature. 😃
I'm trying to use the 'Subscriber Goal' widget. It says I have 7 subscribers when I have 9. How do I fix this?
This bot looks great but is there a "Dark theme" for the dashboard? It's all just blinding white and blue.
no dark theme yet, but we'll hopefully have one this month.
@lament blade Activity Feed -> Edit Session
Glad its on the way then ty
Are supermods able to actually modify any of the bot in the web version... It's obnoxious to try and help a friend that knows nothing lol
@lament blade not yet, but soon.
Hey guys. Weird issue today where a Stream Elements overlay I'm using is causing big time FPS drops in OBS. Not on my actual PC / gameplay, but on OBS I'm dropping from 60fps to 15-20 but as soon as I Get rid of the overlay I go back to 60
Any ideas?
What are your browser source options? Resolution, fps? @vernal hound
1920x1080, I've tried 60fps and 30fps, same issue on both
Try 720p and let me know how that goes @vernal hound 😃
@Zyphy#2165 if you never teach him he'll never learn, and he'll always ask you to edit things. "Give a man a fish, he'll eat for a day. Teach a man how to fish, he'll eat for a lifetime"
@lament blade
Quick question -- Are you guys going to add some new sounds and photos/gifs for the alerts? I think that would help many newcomers :). Loving streamelements so far!!
yes, we are on it!
Awesomesauce!! Thanks!! 😃
Did you check out the new themes gallery @lament blade
@serene granite I did! I still haven't tested out some of those themes though.
is their a way to test the stream elements chat alerts to see if they are working?
I need help with a SuperTheme
@zealous condor Which super theme is it that you need help with?
@jovial oracle Nope
Recently experienced double messages when using !followage
it would say "user has been following for" and then send another message with the correct information
can i post pic for evidence?
Yes that's helpful 😃
@proud grove did you create a !followage command?
this isnt in my channel, im reporting for a channel
the streamer might have setup a custom command for that when its in our defaults
^
double message all fixed now, ty for help :3
Figured it'd be something like that 😃
How do I edit/delete custom commands? 🤔
i need support
@supple mantle !command add/remove/edit/options/show
Valid flags for options are: -cd (number) -usercd (number) -cost (number) -level (number) -type (say, whisper or reply) -count (number)
talk to me @green linden
could we discuss in a voice chat plz
sure
@tight harness Could you join back in like 3-4 minutes
@zealous condor Sorry Matt, I start my own stream in 5 minutes
I'm a Twitch Partner who streams full-time as well as working as SE Support outside of my stream schedule and working on a project on top of that, busy life. I'm sure one of our other Support staff will be able to help you soon enough 
Then I'll just ask
Alright thx
I am on the Custom Command page and don't see those options to edit or remove.
Do you see a pen and a trash can? Those are the icons for editing and deleting
No, all I see is the option to Enable or Disable.
Do you have the page full-screen?
If you shrink it then it can cut bits off
For example:
Full-screen I see everything, minimised I don't, could be that 🤔
Thanks! Yes, I was full-screen but for some reason it is cut off for me in full-screen?! Minimized and it showed up. 😂
@supple mantle Perhaps your browser is zoomed in? On most browsers ctrl+0 will reset the page zoom to 100%. Sometimes if you're zoomed in too much it can cause elements to get cut off.
Ahh, good point! Thanks for that @lunar venture 
👍 Happy to help 
I know you guys are live, but just wanted to let you know that my Sub Goal currently isn't working. Says I've only got 1. I'm not sure if I have to manually set it to what I currently have (17) but yeah.
So it's currently happening for follows AND subs, it's only counting what I got in that session, compared to what I have total. Is there any way to set it to what I have currently?
You can click edit session and set the values. It doesn't sync with the twitch api to find the current amount of follows or subs you have.
How do you edit the session?
my activity feed doesn't show recent stuff but the bot and channel stats worked well (first time using)
Updating the goal progress in the activity feed didn't change the overlay at all. 
overlays coming back soon?
Quick question is the top donators list comming anytime soon?.. u have the data on the donation page, making a widget for it must be kinda straight forward 😋
Any beautiful people around able to help? :/
Sounds like a bug @worthy prawn 😦
I just tested it as well @atomic hollow and it's not updating
Hold up I'll grab you some screenshots.
oops, i mean are the existing themes coming back, didnt know it was going to be turned off
@trim perch we switched to the new ones :/
are they out?
mine just started working too

some hijinx going on here...
no fools here, only smart people use SE xD
it works ¯_(ツ)_/¯
I don't detect any bias here @proud pumice 
shadow, where might i find these new ones
SE is a smart choice, therefore only smart people use SE, he's right 
@trim perch force refresh the main website, ctrl shift R
@trim perch Themes gallery 😄
happy heart atk on the way
Happy heart attack? are they like happy tears? 🤔
how does a happy heart attack look like?

some like this?, maybe? https://media.giphy.com/media/HibXXO0Mczf0s/giphy.gif
@trim perch are you ok?

Whoh... ok. Weird thing happening with follower goal.
Every time I test the alert, the number in the follow goal changes dramatically.
I'll emulate it and it'll say 16/3000, then 2/3000, etc.
emulation doesnt save stuff for the live version
its just to show you how stuff looks
when you refresh on live its gone
Ah, gotcha. Thanks mate. ❤
Are the new themes live?
Hey 😃
All is well, much excite, now to edit some overlays 😄
I have a question about getting my Alertbox to work in Streamelements 😃
checkout the "animated spark", thats the office favorite


