helpdesk-twitch

[winged condor]

alright thansk

what is the number for

500 vs 1000

or is it just a way for the system to recognize people

[weary mist]

mod is 500, supermod is 1000

streamer is 2000

i like to think that they set it up this way to be a precursor to having custom levels

[winged condor]

alright thanks

let me know if you figure out a fix to the current contest thing

[winged condor]

If we start a loyalty program right now that gives new followers 2 currency as a bonus, will the old people who have already followed be given the 2 as well?

[edgy kindle]

no

You're have to manually do it

its only for follows after you enable that

[weary mist]

no, it omly applys as the event comes in

[edgy kindle]

Luckily I didnt have very many follows

[winged condor]

oh god so I have 13,000

[edgy kindle]

so i manually changed all the numbers

[winged condor]

and I can't do an "all" to my previous followers?

lol

gg

[edgy kindle]

You can simply !bonus all 2

but it'll give it to everyone

[winged condor]

but I heard that "all" commands aren't working

[edgy kindle]

not just the old ones

[winged condor]

I haven't started using it yet

so that would be fine

since I don't have any new followers since then

[weary mist]

yeah, the all command only applies to those in your stream.

[winged condor]

ohhh

so I can't give all old followers currency?

or just all followers in general atm

[weary mist]

yeah, the all command only works for people currently watching. there is no way right now to bonus everyone that is on your loyalty list or all followers

[knotty smelt]

where do i test the different instream notifications from the overlay i made?
I cant find the testing button lol

[weary mist]

@knotty smelt in the overlay editor, there is an emulate event button in the bottom left

[knotty smelt]

thank you

i also when i press that it sounds like its doubling the sound and almost osund echoing

1 second behind the other

[weary mist]

That is because you have one in the editor, and one from obs

if you use your volum mixer to mute one or the other, you would only hear it once

[knotty smelt]

thank you

but if i dont have the editor openn during the stream my viewers will only hear it once right?>

[weary mist]

correct

[knotty smelt]

thank u

[split sapphire]

Hi! I have a few questions:

1. Can I use the giveaway system without having the chatbot enabled?
2. when I setup a giveaway, will I be able to have a direct link to a giveaway page, or do viewers have to use the system through chat?
3. is it possible for multiple follows/unfollows to boots points?
4. Are there any serious incompatibilities that would occur if I used Streamlabs and StreanElements simultaneously? (Obviously not for duplicate features)

[weary mist]

@split sapphire

1. Yes, though the chat bot is used to give the giveaway link, and you can set a timer to remind people about the giveaway/link.
2. See above
3. No, only first follow counts for points, it is a smart bot
4. Yes, if someone tips through StreamLabs, you don't get any alerts through SE, and you can't use the Kappagen for tips either. And loyalty rewards won't be added for tips. Plus you would have to have two different dashboards open. We offer just as much as SL, and you don't have to pay for our features (SL pro is nothing compared to Kappagen)

[split sapphire]

Awesome! Thanks for the info. 😃

[opaque quartz]

Having a weird issue with the roulette module. It doesn't seem to respect the user CD on it, is there a setting somewhere missed? It was set to 120 seconds but could be done seconds apart

[bronze nacelle]

is there a way to create a list so people can add themselves to it to queue for a streamer's league game for example

[weary mist]

@opaque quartz are you testing it, or one of your viewers, you yourself might get exemptsions from those rules

@bronze nacelle use a store redemption perk, then you can approve the redemption when you let them play with you

[opaque quartz]

It was viewers able to do it

[weary mist]

after you changed the settings, did you click save? If so, just do it again to make sure, and send me a screenie of the settings to my DM's

[opaque quartz]

I'm not the streamer, right now they are disabled as she's playing games instead but I'll have her re-set it up and save it. If it breaks I'll send you the screen, just wnated to make sure we couldn't have missed something somewhere else

[fallen flower]

Hey for some reason my viewers are not getting any points through activity. Why is that?

[plain rivet]

How does one speak to someone for support?

[winter bloom]

Same here @fallen flower

Had the bot leave chat, and reenter, then had the streamer check to see if she may have disabled it and its still enabled, hour goes by and points are still the same ammount they where an hour ago

[smoky turtle]

is there a limit on how many song requests someone can do? i have some telling me that they cant request a song via tipping. Says they have requested too many songs and they only requested one.

[night mason]

Anyone having trouble with points accruing for streams at the moment? For the past 2 nights, people haven't been receiving points. I've tried parting with the bot and having it join back

[weary mist]

@smoky turtle you can change that setting in the song request settings.

[zenith sparrow]

hey guys - question: for points, while betting, people arent accumulating points. is this a bug?

[weary mist]

As for everyone else, @night mason, @winter bloom, @plain rivet, @fallen flower, twitch is withholding the viewer information, so the bot can't award loyalty points As it doesn't know who is viewing your channel. We are mounting a covert op to break in, and obtain this information and looking for volunteers. Do you accept the mission presented to you? We are at the mercy of Twitch until the fix their Api, hoping tomorrow

@zenith sparrow, same to you

[zenith sparrow]

oh!

what do we have to do?

or what is the mission :3

[winter bloom]

Oh boy i always loved missions

[weary mist]

We break in, and steal their cookies while styler fixes their shit, and escape without alerting anyone, and leaving no cake

[winter bloom]

Can i eat their cookies then? Cookies are the best

[weary mist]

Yes, we will have to carry them in all storage containers, including stomachs if we need/want to

[winter bloom]

Sweet

[night mason]

Aye - sign me up

[ripe laurel]

I've been using !bonus all every 10 minutes for this stream lol

[winter bloom]

Thats not a bad idea at all as a temp thing, But then you would have to be on top of that like clockwork 😐

[weary mist]

Lol, what ever works. Hopefully that means the bot will be able to start working again soon

[ripe laurel]

Yeah, i keep refreshing the leaderboard every 10 minutes to see if it updated or not. At least the bot sees viewers to add points to instead of successfully added points to 0 viewers now.

Stream started about 2 hours 15 minutes ago.

[crisp plinth]

Sometimes bonus all doesn't work because the bot doesn't register there being any viewers at all. It worked for me once but other times it didn't. But ya I'm in on this cookie mission!!

[ripe laurel]

I've been lucky it's working for me tonight when i use it.

Hence the name 😉

[crisp plinth]

Damn you and your lucky magic!

We require your luck for this mission!

[ripe laurel]

You can come request a song. Saw you in there whilst offline 😉

[weary mist]

I think I'm up to 7 people so far, we need more. I think there will be lots of cookies and cake

[night mason]

Yeah, I've been using addpoints globally as well. Some lucky folks who joined midway got some bonus (since I based on on full stream duration, in 1 hr increments)

[ripe laurel]

I do it every 10 minutes so if people come for a bit they can still get points if they're there when i give them. I know people are busy and some only want to drop in for a bit.

[night mason]

^ I would've preferred to do that - I just can't multi-task with the stream and chat already 😦

[ripe laurel]

Have one of the mods help out 😃

[night mason]

LF > Mods

[ripe laurel]

How long are you streaming for? Maybe i can have chat popped out and !bonus all every 10 minutes with this one. lol

[rare thistle]

any way to get custom fonts on?

[ripe laurel]

Not that i know of. Most of the Google fonts work.

[night mason]

lol it ended up as a 5 hour stream xD

Thank you for offering though! 😉

[ripe laurel]

I hope this won't be another 12h stream

[ripe elk]

Hi everybody , any reason why I get a white screen on the overlay manager (and no elements showing) instead of having the green screen on the tab editor on google chrome 59.0.3071.115 ?

[ripe laurel]

Does the left side show up? If it's all white, it may not be done loading or taking a while to load due to low resources.

[ripe elk]

the left side shows up

(i can send screenshot in pm if you want)

[ripe laurel]

Try logging out, hit <Ctrl><F5> to clear the cache and log back in. If that doesn't work, i'm not sure 🤔

[ripe elk]

Just did it, still not working. I'm going to check with another browser..

[ripe laurel]

Is it white when you launch the overlay? Do you have a big widget or image covering the green?

[ripe elk]

I actually don't have the "green" and no layer shows up (whichever the layer is), i think i just don't have the right side loading up correctly somehow..

[ripe laurel]

Not sure how it's displayed in the editor or if any extensions are blocking it from loading. Did it load up in another browser? Maybe you can try duplicating that overlay and testing that one.

[ripe elk]

It didn't work on another browser firefox, maybe i'm just jinxed 😄

, is it normal that my div with the ID "overlay" has 1600*0 as dimention ? (that's the div that contains the se-widget items

[ripe laurel]

If you have 0 you wouldn't see it. Needs a width and height.

Click on the pencil beside the name of your overlay and input a size for width and height and then click Save @ripe elk . See if that helps.

[ripe elk]

I had 1080p set up but i entered 1920*1080 manually and it still doesn't work for me

[ripe laurel]

Not sure what's wrong then. Maybe someone else can help 🤔

[ripe elk]

Manually changed the size of the div i told you about (div "overlay" that is inside the element "se-overlay" that contains the "se-widget"s elements) inside the code editor and it works for me

i guess computer degree helps sometimes.. but i'm going to do it everytime i load the page 😒

[ripe laurel]

Well if it works 👍

[ripe elk]

well now i can move stuff but the event emulator doesn't work on alert box.. something is not loading correctly for sure ... will try to figure it out until you have an idea.

[ripe laurel]

The only thing that doesn't work is the redemption but the other stuff should.

[ripe elk]

nothing works for me, followers, tip ..

told you, i'm jinxed 😄

[ripe laurel]

Did you set up any of the alerts yet?

[ripe elk]

yep

[ripe elk]

wow I cannot load the overlay on OBS either, and when i "launch overlay" on my browser, the page is white (the same element, div "overlay" 's height stays at 0px onload 😦

[ripe laurel]

I have no idea. lol I would just restart my laptop to reset everything and start making a new overlay myself.

[ripe elk]

already did that ... well when I add "#overlay {height:1080px}" on the css of OBS it works x) guess i'm going to leave it like that for the moment...

[ripe laurel]

Yeah you're just jinxed

[ripe elk]

No one never came to you with this issue and it works if you try it now ? damn... i sure am >_<

[ripe laurel]

Never seen anyone with the 0 height thing, no.

[ripe elk]

any idea why my alertbox is not working either ? should I stop annoy since it's an open beta for the moment ? xD

[ripe laurel]

The only thing i can think of is if you don't have them set up with pictures and/or sounds 🤔 If you have sizes correct and widgets and the emulation isn't working.

[ripe elk]

I remove the sound but there is still the default gif with the shark, are you saying that it only works if you have both image and sound set up ?

[ripe laurel]

I never tried with either or.

[ripe elk]

Wait i have a hunch..

[ripe laurel]

You can delete the variations though and set up just one thing you want and test.

[ripe elk]

wanted to check if it's only the command that doesn't work when i click it on the website or if it's the widget, so i created another twitch account and followed my channel, doesn't get the alert either

althought i get the alert on the chat from "streamelements"

[ripe laurel]

I know twitch's API has been messing up recently. But the stream i'm on now is getting follower alerts.

[ripe elk]

Alright. Anyway i'm not streaming before next week so i'll let future me handle this problem, thanks for the help though 😃

[ripe laurel]

lol Good night then! And good luck!

[zenith rune]

Hello, Does anyone know how to reset my tip goal? I hit my current one, and need to start a new one, but the money i got from tips wont go away

[ripe laurel]

You can edit that under Edit session on the right side of your Activity Feed page @zenith rune

[zenith rune]

Tyty

[onyx anchor]

Does anybody know why the Reward Redemption alert never pops up on my channel?

[ripe laurel]

Do you have the redemption widget on your overlay @onyx anchor ?

[onyx anchor]

yes

[lost sparrow]

Hey, was wondering if there was a way for SE to use my channel sub emotes at all without subbing?

[ripe laurel]

Has it worked before or did you just add the widget? Thinking either it wasn't saved or something's not working.

You can contact twitch support and have them give the bot a free sub @lost sparrow i can show you an e-mail if i can find the pic.

[lost sparrow]

Sure thatd be great

[ripe laurel]

https://i.gyazo.com/a3c45fbafd2673fc56557b2acaf77881.png

[lost sparrow]

Cool thanks!

[strong wraith]

is this where i get help? my stream elements is not rewarding points for viewers, only donatators. it says its supposed to reward 5points per 10 min views though...

[ripe laurel]

There have been issues with twitch API recently. I've been manually using !bonus all tonight but i'm lucky that i'm not getting the successfully added x points to 0 viewers message.

[strong wraith]

gotcha

ok ill just wait then hopefully it fixes itself in a few days

[tropic eagle]

😉

[ripe laurel]

Hopefully! At least now i can view Viewer Lists at least.

[strong wraith]

how do they gamble ?

[ripe laurel]

You can enable !roulette and !slots under modules @strong wraith .

[strong wraith]

thanks

[lament blade]

Hello?

[ripe laurel]

rriotHi

[lament blade]

Is there a way to add Debitdonations to StreamElements? (In EU, BANK)

[ripe laurel]

Not at the moment, sorry. More options are being looked into being added besides PayPal.

[lament blade]

So, It's comming?

[ripe laurel]

I don't know what methods would be coming though.

[gleaming quest]

Hey! The loyalty system doesn't not work for me :/ Any ideas?

[ripe laurel]

It's twitch's API being a mess. Nothing to do but wait or try to manually !bonus all as i've been doing all night.

[gleaming quest]

Oh ok it's the same for everyone, thanks 😃

[ripe laurel]

It may or may not respond with successfully given x points to 0 viewers though.

[gleaming quest]

but it's weird, donation, follower and host bonuses work but not the watching time reward

[ripe laurel]

Yeah, those don't rely on the chat having to be able to detect who's on Viewer List, which weren't working earlier.

On the bot.

[gleaming quest]

Ok thanks for help Lucky! Bye

[lament blade]

IS it possible to do donations with stripe?

Is it possible to to donations with stripe?

[atomic hollow]

no

[lament blade]

points not working again

when viewers is on my channel

and i have restarted the bot, unmod/modded

left it off for the entire night

and still not working

im online now and streaming as we speak

[gleaming quest]

Someone said me that the Twitch API isn't working at this time, we need to wait

[olive lintel]

@lament blade the problem is from twitch side, they have a problem with the viewers list. as soon they fix it, the points will go back to the normal 😦 https://twitter.com/TwitchSupport/status/886674181110112256

Twitch Support (@TwitchSupport)

🔎 We're investigating reports of viewer lists not loading for some channels. ^DS

Retweets

152

Likes

571

Twitter

[lament blade]

ok!

thanks for the update

just a question

will the points be credited later?

because I can add points manually by "!addpoints all 1"

[olive lintel]

no because streamelements doesn't have a way to check the viewer list at this time 😦 , please wait 'till twitch fix the problem.

[lament blade]

ok ill add it manually then meanwhile

as it allows me to

😃

with the command it is

[ancient wigeon]

can't wait for new bits jar. bits bombs. tip overs. much happy

[ripe laurel]

Did you see the preview yet @ancient wigeon ?

[ancient wigeon]

I think I may have?

don't remember

i have the memory of a summer squash

[ripe laurel]

https://clips.twitch.tv/SnappyInspiringClipsmomAMPTropPunch

[keen coyote]

Mods cant receive points right now for some reason

[atomic hollow]

yeah we know, Twitch API is going up and down

[keen coyote]

Oh ok

[atomic hollow]

we cant get the viewer list on some channels

[keen coyote]

Oh okay i was trying to fix it for a while now, im glad you are aware of it. Thanks for the reply

[frigid flare]

so im having issues with my alerts not playing

like they will just buffer a bunch or not play at all

when i repeat them they work fine though

[atomic hollow]

all alerts? @frigid flare

or specific ones?

[frigid flare]

follow

like itll start playing 1-2 seconds after the alert is meant to begin or not at all

then works 100% fine on clicking repeat

[atomic hollow]

looking

you are talking about the follows 2 days ago?

[frigid flare]

yeah last stream i did

[atomic hollow]

that was Twitch acting up

[frigid flare]

been happenin the last couple weeks and only just got the time to ask

how does twitch have anythign to do with the alert?

its triggering fine

[atomic hollow]

not the alert, the follow notification to our server

[frigid flare]

its the playback of the actual on screen element

[atomic hollow]

but if it happend before that, its something else

[frigid flare]

like the text comes up fine

[silk patrol]

@final berry the twitch API is having some issues. Better start praying the RNGeesus

[frigid flare]

its the visuals im talking about

[atomic hollow]

oh oh

[frigid flare]

sorry should of been more specific

not sure if like a data issue on the alerts or if they arent caching in obs

[atomic hollow]

sounds like the 2nd thing

[frigid flare]

lemme do some tests quickly

are you sending test ones atm 😛

[atomic hollow]

yes lol

[frigid flare]

had obs opened and was confused af 😛

[atomic hollow]

on the browser its perfect

[frigid flare]

when im offline atm its fine

[atomic hollow]

so it leaves us with OBS

[frigid flare]

lemme put up a test broadcast

see if it might be a cpu issue

[atomic hollow]

you saw our new cheer cup @frigid flare ?

its still in the works but we got a preview

it was created by an aussie so its great

[frigid flare]

ohhh not yet

[atomic hollow]

lemme show you

[frigid flare]

just tested while doing a test broadcast and now its buffering the alert

[atomic hollow]

https://clips.twitch.tv/SnappyInspiringClipsmomAMPTropPunch

[frigid flare]

Fully controllable physics OMG

[silk patrol]

@final berry the bot gets the viewers list from twitch to give them points

[atomic hollow]

twitch viewer lists arent being created

so we arent getting them

[frigid flare]

okay so its not a cpu bottleneck

works perfectly fine when offline

as soon as i go live it stops

and freezes then plays but gets cut off

when i do a couple replays it plays fine but if i leave it for like 2-3 minutes then do it it buffers

do you guys unload them after a certain period or something

any sort of back ned stuff that could be resetting the browser source

[proud pumice]

lets see, @tawny pivot any insight about this? these are video alerts of over 1mb

[tawny pivot]

Yeah it's an issue with the browsersource because it doesn't support proper caching.

So it is forced to redownload it.

[frigid flare]

any wonky work arounds?

till clrbrowser isnt as trash

or not really

[tawny pivot]

I'll look into it 😉

[frigid flare]

[upper steeple]

I am live and have not been earning any currency at all

[silk patrol]

@upper steeple yeah we know, Twitch API is going up and down

[upper steeple]

👌

[atomic hollow]

grant points manually @upper steeple

[rugged heart]

hi~
the loyalty system seems didn't work

[lament blade]

wgat

viewer api is scuffed

like me

[rugged heart]

nobody get point since yesterday

[atomic hollow]

@rugged heart we know, unfortunately its a Twitch issue

[silk patrol]

@rugged heart yeah we know, Twitch API is going up and down

[atomic hollow]

[silk patrol]

[rugged heart]

ok thank you :))

[upper steeple]

@atomic hollow i can't grant 10 points per the minutes to all the people in my chat o_0 lol

[atomic hollow]

just give them all 1000000 points

[upper steeple]

@atomic hollow 🤣

[golden wing]

just assign a macro to auto every 10 minutes

[weary mist]

Don't forget, I am putting together an army to raid the twitch headquarters to rake all their cookies and cake to convince them to fix it faster. It is 100% covert. You all in?

[atomic hollow]

i cant raid, I was injured in the army

[vague raven]

I fix my problem my next question is though if I update my backup playlist do I have to re-enter it in stream elements or does it automatically pick up the new songs

[hazy flint]

Event list wont show up on OBS?

[weary mist]

As long as the link doesn't change, it should pick up the new songs @vague raven

@hazy flint my event list shows up fine. I have OBS studio 19.0.3, what do you habe?

[hazy flint]

same as u

shows up in stream elements

but not on OBS

[atomic hollow]

sounds like a resolution issue

[hazy flint]

whats default resolution for it?

1920x1080?

[atomic hollow]

make sure the resolution in OBS and in the overlay is the same

yes

[hazy flint]

aight seems of fixed it thanks 😄

[atomic hollow]

❤

[echo hound]

Streamlabs had that feature where a user could donate a certain amount of money and the more he donated, the more seconds he could play of a video that would appear directly on stream. Is anything like that coming for Streamelements?

[lament blade]

I want to give access to my moderators to the stream store redemptions page. Is this possible?

[atomic hollow]

@lament blade not ready yet, we are working on it

[lament blade]

Thanks! I'm so stoked about StreamElements that I'm going to all of my streamer friends and telling them about it. You guys are doing amazing work!

[atomic hollow]

YES

[lament blade]

What about Discord integration?

[atomic hollow]

thank you ❤

Discord integration is indeed on the list

[lament blade]

Okay!

[atomic hollow]

the next big thing is our super themes

checkout #297092117933719552

[lament blade]

Will do! ❤

[atomic hollow]

do you have an overlay with us?

[nimble owl]

my viewers say that they dont get coins no more

is something buged out?

[atomic hollow]

yes, on Twitch, their API is scuffed

[nimble owl]

alrighty thanks ^^

[weary mist]

twitch is withholding the viewer information, so the bot can't award loyalty points As it doesn't know who is viewing your channel. We are mounting a covert op to break in, and obtain this information and looking for volunteers. Do you accept the mission presented to you? We are at the mercy of Twitch until the fix their Api, hoping tomorrow

^^^best description of the problem I have come up with yet, lul

Also note, we are taking all their cookies and cake

soon, the cake WILL be a lie for them

[serene granite]

I use

"can YOU see your viewerlist?"

no

"then the bot can't either"

:/

[upbeat tree]

Lol

[rocky river]

I dont know if thats just for us but on norium's stream the onlinetime doesnt count anymore.. is it cuz twitch changes stuff or does anyone know something about it?

[weary mist]

probably because twitch is being twitchy

they have been having issues with viewer lists, and I wouldn't be surprised if there wasn't more things effected

[rough jacinth]

Hello

Viewers dont get points from bot "every 2 minutes"

And command !bonus everyone 10 said that it give 10 points to 0 users

[weary mist]

twitch is withholding the viewer information, so the bot can't award loyalty points As it doesn't know who is viewing your channel. We are mounting a covert op to break in, and obtain this information and looking for volunteers. Do you accept the mission presented to you? We are at the mercy of Twitch until the fix their Api, hoping today, but who knows at this point

[atomic hollow]

try to get the list of your viewers

if it works = we work

[twilit quail]

hello I'm having difficulty enabling my loyalty settings for viewers so they revive points per minute they are in the stream. Can somone help?

[weary mist]

twitch is withholding the viewer information, so the bot can't award loyalty points as it doesn't know who is viewing your channel. We are mounting a covert op to break in, and obtain this information and looking for volunteers. Do you accept the mission presented to you? We are at the mercy of Twitch until the fix their Api, hoping today, but who knows at this point. We plan on stealing all their cookies and cake as well. They do not deserve them

[twilit quail]

Lol what, so when can it be fixed

[weary mist]

as soon as twitch fixes it. We have no control

[twilit quail]

ok thanks

[devout sinew]

Hey! I have been very active on several twitch channels, and am not recieving any of the points for being there. Could I get some help?

[turbid reef]

@devout sinew https://status.streamelements.com/

[devout sinew]

any idea when it will be fixed? Also thanks @turbid reef !

[turbid reef]

its not on us so i dont know @devout sinew

[devout sinew]

i see...

[lean wedge]

@weary mist When I 'import' a tip on the tipping page, does that entail me actually sending a tip?

[weary mist]

It should be the same as getting a tip, so the bot will respond accordingly, and apply loyalty points to the person. I don't think it will send the alert, but you might be able to manually trigger it, I haven't tested that part myself

[lean wedge]

Oh

Because I want there to be a way to import my tips from a previous program I used, but it's not listed in the import tab

https://app.streamjar.tv/

I have a bunch of tips here I'd like to just have on my current tipping page leader board

[weary mist]

Let me see what we can do

[lean wedge]

alright

[weary mist]

@lean wedge how many are there, just curious. I haven't gotten a response back yet

[lean wedge]

Uhh, im not sure exactly but at least 30

[weary mist]

kk

[dusky loom]

Hi! Mi bot dont give points to my viewers, its just me or what?

[edgy kindle]

twitch is withholding the viewer information, so the bot can't award loyalty points As it doesn't know who is viewing your channel. We are mounting a covert op to break in, and obtain this information and looking for volunteers. Do you accept the mission presented to you? We are at the mercy of Twitch until the fix their Api, hoping today, but who knows at this point

[dusky loom]

i accept

[chilly vault]

Hi, my subcount is showing as 0 on streamelements when I have 1 sub, and I was told to come on here.

[proud pumice]

heya @chilly vault

have you checked the session edit page?

its under activity feed

https://streamelements.com/dashboard/session

you can edit your subs number there and click save

(im assuming the sub was registered before you installed SE)

also make sure you have an SE overlay loaded on OBS or opened on a browser somewhere to catch hosts in realtime

[chilly vault]

Okay, thanks. The Sub happened after I was using SE, but it was at a time when I wasn't streaming, so I don't know if that was why it didn't register.

[dense quail]

@proud pumice @tawny pivot @atomic hollow hey guys my points havent worked in 2-3 days and now people are saying that they are having trouble donating, any idea whats going on?

[weary mist]

@Suspect#6734 the points are an issue with the Twitch API not sending viewer lists, as for the donations, that is the first I have heard. What is specifically the issue that happens?

[dense quail]

@weary mist yea someone just donated, maybe some are just dont know what they are doing/trolling

[weary mist]

I have noticed a delay with paypal during these times of day, where it could take up to 10 minutes for us to get notified the payment happened.

Do you have tip moderation turned on?

[proud pumice]

@dense quail all our systems are 100% operational with zero latency

so its just twitch TMI servers fucking up, they even tweeted about it yesterday

but havnt fixed it yet

[dense quail]

yea @proud pumice and @weary mist people must of been trolling

about the tips

[weary mist]

Maybe, fingers crossed its PayPal being slow. Though you could check your paypal to see if it came through

[proud pumice]

yeah has to be, if we have an issue we get realtime alerts (and also at least a few dozen people come and say something because we have thousands using each feature at all time now)

[terse jungle]

Hello, small problem, !addpoints all 100 says that it gave 0 points for all viewers from time to time, do you know why ? Thanks !

[proud pumice]

@terse jungle our systems are 100% operational with zero latency
so its just twitch TMI servers fucking up, they even tweeted about it yesterday
but havnt fixed it yet

see if u can load your viewers list

if it shows as zero - it means twitch is still fudged

[pastel kayak]

Points are not being given out on my stream as well, RaMarcus

[weary mist]

Same reason, twitch being fudged with handing out viewer lists. Until we get those, no points to be handedout

[tight harness]

@pastel kayak Read Perry's messages just before yours

[pastel kayak]

@tight harness I read it, I was just confirming it's not just the one guy, me as well.

[terse jungle]

@proud pumice My bad, thanks you ! 😃

[sharp elbow]

Alrighty I have a few more questions for y'all. Ya ready? 😛

[weary mist]

always

😉

[modest atlas]

Hi, there are several days that points are no longer distributing on my channel, and I do not know why I reset the All Time to check and indeed no more gain.

[sharp elbow]

YAY! Ok so with [!sr] are we able to put ! sr song artist or are YouTube Links the only option?

[weary mist]

@modest atlas read up a few lines 😉

[lament blade]

viewer api is scuffed

[weary mist]

@sharp elbow at this moment, links/id's are the only option

we are working on getting the search feature re-enabled, but we keep maxing what we get for requests with the youtube api, so until that is raised, we stick to the link/id so we are able to still offer song requests

[sharp elbow]

Oh awesome! Thank you! Ok one more question. 😃

[lament blade]

[weary mist]

readys up

[sharp elbow]

With the "Cup" : I change scenes and the cup ends up empty 😦 Also nothing falls in the cup for subs, follows, tips, ect? Only Bits?

any wait to change this?

way*

[weary mist]

if you give it a week or two, we are hoping to launch the new cup

the current one is a placeholder for the moment

[sharp elbow]

Oh yeah I'm really excited about the new one! But there's no way to fix the changing scene issue?

[dawn solar]

I changed my twitch-name a few days ago and as a resault i lost all my StreamElement points. But my problem now is that when i watch a stream, i dont get any ponts any more :/

[weary mist]

@sharp elbow as a temp workaround, you "could" put it into its own source, and have that on all your scenes. The issue is when it gets loaded, it empties, so if you have the source in all the scenes, it never reloads

@dawn solar good timing, lol, as twitch is having issues with handing over those pesky viewer lists, we havn't been able to give points out to anyone. Once twitch gets them fixed, you will be good

[sharp elbow]

Ok awesome I'll do that! Thank you so much! ❤

[dawn solar]

Haha okey, i thought it was just me lol 😄 Ty

[shy ridge]

when are the points system going to work again ? ppl are missing the points

[lament blade]

idk

the twitch api is screwed up

so hopefully devs are trying to fix it

nothing SE staff can do about it as far as i know

[shy ridge]

but it have being fuck up for like 2 weeks now

[edgy kindle]

Thats twitch for you @shy ridge

[lament blade]

yep

[edgy kindle]

According to our dev team SE is running with 0 issues right now and all problems that are occuring are from twitch

[shy ridge]

0 issues naaa you have some big problesm with the tips system xD

[edgy kindle]

Im refering to server side

[shy ridge]

oh the server is slow for me xD

[weary mist]

if paypal tips are coming in slow, that is because we havn't gotten anything from them through the API. If it shows up in your activity feed and doesn't alert, then we have a problem. If it hasn't shown up in the activity feed, we havn't gotten the info yet

[shy ridge]

paypal tips are not slow the overlay manager is so slow and the dashboard showing wrong number all the time

[lean wedge]

Is there any way for me to remove donations from my leaderboard that im importing?

[weary mist]

@shy ridge this is the first I have heard about it. The dashboard is showing me correct numbers, it just has a different "day" roll over, so the days don't show the same as me

@lean wedge like you want to exclude certain tips from the leaderboard?

[lean wedge]

Uhh kinda. I'm importing donations from another site right now, but it added the amount i wanted to list twice, turning the total from 7 dollars into 12. I just want to remove that amount, or purge it from the list so I can add it again as the correct amount.

[shy ridge]

im not the only one @weary mist but they are not getting the support so they are leaving the discord bc no support.... and they are going back to teh old bot.

all my numbers are wrong and i have to all things myself. add tips efc

[edgy kindle]

@shy ridge "Not getting support" seems far fetched considering 90% of the time there are always champions offering help

[weary mist]

I need examples before I can do anything. I can't reproduce it on my dashboard, the numbers are all corrolating with what I keep track of

screenshots, proof the information is wrong, then we can do some diving

[shy ridge]

My friend was on the server try to get support for 5 days no support at all @edgy kindle

[weary mist]

can you name this friend? I will do a search

[edgy kindle]

WHo was he? cause i've been helping for the past week and I dont recall anyone not getting help

[shy ridge]

my tips are 2x up @weary mist. sometimes it shows i have 10 sub when i have 1 sub @weary mist

[weary mist]

Are recent tips coming through doubled? If they are, I will have someone take a look. As for the subs, having screenshots for it happening and when would help a lot so we can look at specific times on the servers to see what is happening

[shy ridge]

no need to help him is back to the old bot @edgy kindle and he will not use streamelements

[edgy kindle]

If you cant provide us a name we cant make sure he didnt recieve help.

[weary mist]

We want to know when he was asking, so we know what times we need more coverage

We can't improve if we don't have information to help us learn

[shy ridge]

he did not get help at all @edgy kindle adn it's over 3 weeks a go now i dont know he's discord name i know he's skype

[weary mist]

Ask him. I am not asking him to come back (though it would be nice so that I have a chance to help him), but I just want to find the time so we can see about getting more coverage.

or his twitch name, I would love to apologize directly

[shy ridge]

i have ask him to come back but he will not, he like he's bot he have now. but no need to help him now

[snow bane]

Hello! Is there a log to see how many times someone does the !roulette command? I have someone that is complaining they aren't gaining their points but I have no idea how to verify it. Im not sure if he's just gambling it while I'

am offline or what not

[edgy kindle]

@snow bane We are waiting on twitch api to fix their issues. People are not earning points because of this

[snow bane]

ahh ok, but i can addpoints directly fine

it's just not adding it by time, is that accurate?

[edgy kindle]

Yes

[snow bane]

awesome, thanks~

good to know

[next olive]

oh, thanks I was just looking into that same issue - I do have another issue, though, seems the "!addpoints all" command isn't working for me, I can add points to individual chatters but not the whole channel

[turbid reef]

twitch is having issues with viewer lists, so that doesnt work most of the time @next olive

[next olive]

I see, cheers - seems generally buggy today- thanks for the help 😃

[turbid reef]

yeah it has been for a few days

[weary mist]

@shy ridge I am not trying to help him, I am trying to help us and everyone else that comes in the future. All I want is his twitch name so I can ask him a couple quick questions, and I will let him enjoy his new bot

I am also waiting on your response on the issue you specifically are having

[shy ridge]

@weary mist i really don't care about my problems i have ask to many times now so i only use the bot for fun in till i get my own bot up running bc of to many problems with the bot/website

just ask him

"naa dude i will not answer any questions i'm happy with the bot i'm using now"

[weary mist]

Ok, your loss then. I had someone waiting to look into it, i just needed more information. Have a wonderful day.

[shy ridge]

it's okay ^^

you2

[echo hound]

Anyone else having an issue with loading the twitch site?

[lament blade]

not me

what browser are you using?

[weary mist]

I had no issue loading twitch.tv

[compact relic]

Hello, I was wondering if its possible to do an accurate total amount of followers on stream elements - its only showing I have 20 followers instead of the total right now which is 42.

[lament blade]

My followers are having difficulty getting points. Is the service having problems or is it just me?

[weary mist]

@lament blade Twitch is having problems giving us the information. We are doing what we can on our end, but if we don't get the files from them, we can't give points 😦

[silk void]

im a mod of my friends channel i can also add remove edit commands but the other mods of the channel how can we stop them from being able to do the things with commands ?

[vivid trail]

@lament blade Twitch end. See for yourself if you'd like https://twitchstatus.com/

[restive jetty]

Last I'd heard Twitch was hoping to have the API caching issue fixed today. We'll see.

[cobalt portal]

@weary mist I saw there was a fix to store items cooldown, is it supposed to be a cooldown for all viewers or per viewer and is there a way to set it to be one or the other?

[weary mist]

all viewers

[cobalt portal]

Is there a possibility to have an option to set it to per viewer because I have an item on the store that kind of clashes with the global cd idea?

[terse canyon]

I want to add a push-up item to my stream store, but I want them to be able to buy it in 1 push-up increments.

and them i DO the pushups whence 20 are redeemed. help?

[frosty lantern]

@weary mist ^ im only on my phone can you help them

[terse canyon]

step-by-step is something I can follow. just not sure how to do it.

i know all the features, just not sure how they work together

[paper swift]

ok my twitch streamer friend uses stream elements an has been for a while an nobody has been gainin points fot 2 days

[weary mist]

@terse canyon let me think on that, I know you can make it so they can redeem that, but it won't let you know when 20 have, unless you put a "stock" on it, and when it runs out, you know you have 20

@cobalt portal not yet, though it is highly suggested

[vivid trail]

JamelLewis question has been addressed in #welcome

[weary mist]

@paper swift It is a known issue with twitch not giving us viewer information

lmao

[terse canyon]

how does the stock work?

[paper swift]

@weary mist shit twitch

[terse canyon]

is it per stream, or until it runs out?

[weary mist]

haha

@terse canyon till it runs out

[paper swift]

@weary mist ugg twitch

[terse canyon]

okay, and how does the requirement field work?

just makes the user type any text after they redeem it?

[weary mist]

The requirement field is if you want them to leave you a message, or their address so you can send a post card, or seomthing

or like I have discord promotion, so they have to leave their discord name so I promote the right person

[terse canyon]

how does it look in chat for someone to redeem a store item with a requirement?

[weary mist]

if they redeem it in chat, they put the requirement after the command, like !redeem <testItem> <requirement information comes here>

if you are asking for sensitive information, I recommend making it so they can only redeem it through the store

for their own protection

[terse canyon]

I see

then I think the best thing for me to do is just set the limit and perform it when there's no more stock

great idea!

question about Ground Control ... when it repeats an activity, that should repeat the alert for the overlays right?

[weary mist]

yes, the only thing that doesn't work is for store redemptions, and I am already bugging the devs to fix that

[terse canyon]

okay cool

and derp, im testing store redemptions XD

[thorn raft]

Is kappagen working through chat right now? My notification splosions work but that's it

[weary mist]

haha, do you have the store redemption widget in your overlay?

[terse canyon]

yup

i have all the alerts

1 overlay for all the alerts.

also, the overlay editor is very unusual. just sayin 😉

[weary mist]

the store redemption widget is a seperate widget

from the normal alerts

[terse canyon]

yeah I have it

i'm saying I made 1 overlay with all the alert-related widgets

[weary mist]

@thorn raft let me test it real fast

[terse canyon]

i ran !emotesplosion ... and it worked on the overlay widget

[weary mist]

I tested a couple single emotes, and they popped up fine

[terse canyon]

that isn't working for me, but i'm sure I turned that off if I can XD

plus my widget for it is only a "bottom-third" style bar.

[weary mist]

I have mine full screen, and I keep it all on 😃

[terse canyon]

lul

too much spam XD

plus then with the emote combo thing .... nononono XD

[weary mist]

Hahah, I like chat spam. Don't get enough viewers for it to matter right now anyways

[terse canyon]

lol

any single one of my loyals would spam the CRAP outta it XD

[weary mist]

haha, mine do, but they get bored after a few minutes

[terse canyon]

My current overlay setup

oh and that's me ... hai! 😉

[weary mist]

haha, nice. hai

[terse canyon]

redemptions and alerts on the top, contest and giveaway on the bottom right, subscriber charge bar on the top right, kappagen on the bottom bar, camera on top-left or bottom-left (normally)

@weary mist is there a way to have a command being automatically run ever ___ second/minutes?

[weary mist]

only if you built the command yourself, check out timers

[terse canyon]

yeah, it's a custom command

[weary mist]

most default commands can be rebuilt using the variables

yeah, just copy the command and put it into a timer. It runs every x minutes

[terse canyon]

okay cool, thx

[lost sparrow]

So I noticed the formatting for item descriptions in the store page just lumps everything together and doesnt separate words in the line break -

[weary mist]

yeah, that is a known issue at this moment

[terse canyon]

I just use more spaces to break it apart

or instead of doing "1" i'll type "one"

but yeah, minor issue

[cosmic oriole]

is there a method to reset your $(count) without remaking the command?

[sacred ermine]

My viewers are not getting the points they should get for hosting :/

[tight harness]

@cosmic oriole Nope

[vivid trail]

@sacred ermine Twitch end is breaking, our devs are doing the best they can to adapt 😭

Try refreshing and check a few times yourself if you'd like 😃 https://twitchstatus.com/

[thick zealot]

so how do i make stream element pop up emotes when someone follows me? it works on the website but it doesnt show up on my stream, im using obs studio

[weary mist]

if it works on the site, it should on OBS. Did you click Save after adding the widget?

[thick zealot]

ooooooooooo, um let me try that

how do i test ut

?

it*

[weary mist]

you can emulate events

[thick zealot]

how do

[weary mist]

bottom left corner

pink bell like thing

[lament blade]

Evening everyone. Reworking some of my overlays and the audio I cant seem to lower. I have a follower alert on 2% and its still super loud. Any advice?

[thick zealot]

works thanks!

[weary mist]

I believe that is a known bug at this time. as for fixing it, you can add in a filter for audio in OBS to decrease the volumn that way

hmmm, maybe not

[lament blade]

lol. Its all good. If its a known but and its going to be working on in the future that's all I could ask for ❤ Thanks @weary mist

[weary mist]

👍 ❤

[vale elm]

This may be a frequently asked question, but I loaded up a theme, but when it is loaded in OBS, the font isn't correct. How do I fix this?

I assume I dont need the font downloaded on my actual PC because its sent through the stream elements service, no?

[weary mist]

it should show up correct. I thought that was fixed. You are running 19.0.3?

[vale elm]

I believe so? How can I confirm the patch number? lol sorry Im still very much learning this

This is how it should look

this is what I get

[weary mist]

hmmm

thats odd, because I am using the same starting screen, and the timer comes through as the correct font

[vale elm]

yeah idk, I just used a preset theme and it wont play nice

[proud crow]

@terse canyon Is finally on the support Discord!

After months of me trying to get him to do so.

[terse canyon]

@proud crow never said any such thing 😉

[regal birch]

Is stream elements still having issues with loyalty income for points?

[terse canyon]

yes but it's not SE's fault. twitch's servers have been derpy all day

[regal birch]

I understand.

My audience has been getting zero points for watching my stream over time.

[terse canyon]

the best thing I can advise (as an average user and NOT SE staff), is to enable the module that lets the bot post tweets in chat.

so every time SE tweets, I see it in my twitch chat.

[edgy kindle]

@terse canyon I believe you can do this already with commands

It will show the last tweet rather than any new ones

[weary mist]

@edgy kindle he is talking about the twitter module

[edgy kindle]

Ah

[mossy osprey]

Just a quick question!

Have you guys fixed the raffle so that you can enter the raffle more than once?

I think before a viewer could only submit one entry during the raffle giveaway

[weary mist]

@LadyMsteeza#7340 giveaways now have a dashboard page 😃 with multi ticket purchases

[runic anchor]

hi there! i'm testing the contest widget, and i'm finding that the image for the contest stays up the whole time. even when i draw, the image on the overlay stays up and says "waiting to draw" even though results are posted in chat.

[plain rivet]

Is there a way to copy the settings for my alertbox widget from one overlay to another?

And why is my current follower count only 2 when I have 42

[mighty hound]

If I am a mod on my friend's stream, is there a way for me to have StreamElements privalges? That way I can start contests etc while he is playing.

[stuck hamlet]

@plain rivet
2) You can change it here: https://streamelements.com/dashboard/session

1. not really, you have to duplicate the overlay and start editing the second one

[plain rivet]

@Onslaught Danke scon

[stuck hamlet]

np

[plain rivet]

schon

[stuck hamlet]

@mighty hound You can be a super mod, but thats only chat commands. Dashboard priv coming later on

[magic pawn]

How do I integrate the stream store redemptions so they pop up on my stream? (not the chat)

[lament blade]

Is there a way to stop the follower alert for going off when someone unfollows and then refollows?

[sturdy sluice]

Hi! I am an affiliate and I just tried to rerun a 9.99 alert and it shows my defualt alert. 😦 Sadly the correct alert will not be shown now. HELP! I'm live. Just wanted to report this to someone.

[frosty lantern]

have you checked your variation settings? its the only thing i can think of. delete your variations if that doesnt work well contact someone higher up @sturdy sluice

[edgy kindle]

@lament blade This should not be happening. Once someone has followed it should not repeat for unfollows and follows can you confirm that this happens with a clip via twitch?

[smoky tide]

im sure this has been answered, but im fairly new to this discord. Currently, when having two overlays that both contain alerts, if you do not set them to unload when not active in OBS, they both will play. Has this been brought up already?

[atomic hollow]

@smoky tide its an OBS setting, you must have the "shutdown source" checkbox marked, its in all of our guides

[smoky tide]

I figured such. Which then if you have a notification and you switch scenes in the middle of it, you lose it.

or the eventlist starts over

[atomic hollow]

thats a "bug" we will fix it

[smoky tide]

nice! just did a 💯 convert over to StreamElements. Love it!

[frozen axle]

Store command is only showing 1 of the multiple things when typed

http://i.imgur.com/ibNkFWh.png

http://i.imgur.com/ZVc4n5h.png

[sturdy sluice]

@frosty lantern I can answer you now. This was because I had the alerts set to a test setup and the regular alert triggered. I re-enabled the variations to the correct amount and tried to re-run the alert for the 9.99 sub. It only runs the main alert and shows as $4.99 instead of the $9.99.

[shy pawn]

hello

[silk patrol]

@shy pawn Hi what's your issue/question?

[shy pawn]

when i try to post a bet, it freezes up

and i keep clicking, and then it just freezes and idk what to do

this happened a few days ago

[silk patrol]

So the page freezes when you click on "create contest" ?

[shy pawn]

mhm

[silk patrol]

@YaBoyRoblox#9725 works fine for me right now. Which browser are you using ?

[coarse karma]

anyone can help me with this problem :

：（

[tight harness]

What's the problem?

[coarse karma]

"9 users"

0 user*

[tight harness]

Ohh, I didn't notice that because of the Moderator label

If you click on your viewer list icon do you see your list of viewers?

[tawny pivot]

https://i.imgur.com/wUxZLO4.png

It's kind of a lottery right now if twitch returns the correct list.

[tight harness]

@coarse karma This is from your chat

Seems to be adding alright

[coarse karma]

sometimes it doesnt work 😦

[tight harness]

That'll be what Styler was saying

[tawny pivot]

Yeah twitch is doing some funny business right now.

[tight harness]

On occasion you won't be able to see your viewer list, it's rather buggy right now

[coarse karma]

i see FeelsBadMan thanks so much for help ~ ~~~

[tawny pivot]

You can always go to this link and see if twitch is busted.
http://tmi.twitch.tv/group/user/hihihildahtc/chatters

If the list is empty that's a good sign that twitch is partly busted.

[silk void]

not sure if anyone can help me but im having a problem with my "gaming computer" its on windows 10

when i boot the computer up it loads and then when it gets to the screen where you login nothing happens, so when you click on the screen to get to the part that you put your password in, when its loading that it just gives me a blank screen, then goes back to the main screen of windows 10,
the time changes on the screen but you cannot login anyone have any ideas please ?

[silk patrol]

@silk void try to reboot in safe mode. when you get to the login screen, hold shift and click reboot using the button in the bottom right corner. if you can't see that button, backup and reinstall windows

[upper bone]

Question. How do I put commands on a timer, as in make them show periodically in chat..

Without having to type in the command

[silk patrol]

@upper bone you can't use commands in a timer, the bot won't acknowledge itself. you can try to copy the text of your command into the timer tho

[upper bone]

So in the 'Timers' tab?

Set it up as a new timer?

[silk patrol]

yep

not sure if variables works in a timer, you have to try

[upper bone]

Okay.. Thanks.. Sorry, dont know if that was a stupid question..

[silk patrol]

nope, you are not the only one asking about it 😉

[thick zealot]

I have a question about the over lays. For some reason I can only use one sound option for each overlay! For example (Overlay 1) has all check boxes on, different gifs for each one, but when I try to put a unique sound for each specific one, it'll just make them all the same. Even if I create a 2nd overlay it'll still use the same sound as the one that is used in overlay 1

[tight harness]

@thick zealot That's a weird one, nobody else has reported this happening to them and I too have the same setup as that but haven't ever experienced this problem, I'll ask if anybody has any idea what could be causing it

[serene granite]

@thick zealot lemme take a look

[stuck hamlet]

What browser are you using?

[thick zealot]

I'm at work right now, currently using my phone to communicate. I'm a answer questions but I can't hop on team viewer just yet. At 5pm Eastern us time I can

I'm using google chrome

[tight harness]

Teamviewer might not be necessary

Do you use OBS Studio?

[misty wagon]

Could someone help me with the code to recreate this command
WizeBot 【 4 viewers (+4) 🕰 19m 38s 】
I got a couple stream channels who only reason for having Wizebot is this command.
Creative input welcome too

[thick zealot]

I figured my problem would be unique. I have that luck haha. And yes I use OBS STUDIO

[native furnace]

can you make an overlay and give it to another channel?

[thick zealot]

@native furnace what do you mean give it to another channel?

[weary mist]

@misty wagon i have those seperate, but I will combo them for you, give me a minute

[tight harness]

Was just asking because SE is made to work with Chrome and sometimes OBS Classic causes problems with the overlay, but you're using Chrome and OBS Studio so that should be fine 🤔

[native furnace]

is there a way to like make it and download it as a file and give it to someone to apply to their channel or something like that?

[weary mist]

${channel.viewers} $(customapi.https://decapi.me/twitch/uptime?channel=PUTUSERNAMEHERE)

[lament blade]

In tonights stream @edgy kindle Ill see if i can get someone to unfollow and refollow. I Just know the guy that did it. Hes been apart of the channel since GTAV came out so I thought it was a weird.

Morning btw 😃

[serene granite]

@thick zealot I was able to add a new .wav file to your existing overlay. Try to ping us when you're home to see if we can figure it out some more

[thick zealot]

@serene granite alright I will immediately when I get home

[native furnace]

@thick zealot you never answered my question

[tight harness]

@native furnace No that's not possible, your link could be shared technically but they'd get your alerts

[native furnace]

aw

[wraith hawk]

So when importing my alerts from streamlabs only my gifs transfered...what about the sound is that supposed top transfer or do I have to go through the lengthy process of recroding ALL of them

[weary mist]

@wraith hawk The import is supposed to pull in sounds, but the way that SL stores the sound files is a bit derpy, and makes it so that it doesn't transfer properly sometimes

[wraith hawk]

sounds like I'm gonna have to record...crap

[tawny pivot]

Let me see if i can rescue the file quickly.

One moment.

[delicate birch]

Hello can it be that the Deepbot integration is not yet?

Translated with Google

Ok my error sorry

[weary mist]

@delicate birch What language? And Deepbot integration only works if you have the $5 month plan

[tawny pivot]

@wraith hawk

https://uploads.twitchalerts.com/000/141/264/513/Dulaman.ogg
https://uploads.twitchalerts.com/000/141/264/513/Tir-Na-Nog.ogg
https://uploads.twitchalerts.com/000/141/264/513/2017-07-19_21-49-28.ogg
https://uploads.twitchalerts.com/000/141/264/513/County-Down.ogg

You should be able to download those and upload again 😉

[weary mist]

yay, Styler to the rescue 😃

[lament blade]

Random question... Has anyone had an alert go off and you hear it twice? I have a Kar98 donation alert and yesterday I was hearing two shots and not just one like I've set up. Any thoughts @weary mist or anyone else?

[weary mist]

Could be because you have multiple alert sources in OBS. make sure to mark the box "Shutdown when not visible" in the browser source properties, and I always make it not visible (the eye thing next to it), and it stops playing twice

[delicate birch]

@weary mist German and yes I knew but I wanted to make of my second computer that did not go but from the computer where the bot is on it goes without problems

[lament blade]

Your talking about in the overlay manager right?

[weary mist]

@lament blade OBS

or do you use xsplit or something else?

[lament blade]

So check this box?

[weary mist]

yessir

[lament blade]

Your the best! 👊

Wrong your but I dont care lol

[weary mist]

lmao

@delicate birch I am trying to find someone that speaks german, so we don't have language barriers 😃

[fringe nebula]

So my subscriber multiplier still isnt working, on my subs SE page it shows the regular amount of point theyre getting, tried updating the loyalty page multiple times, still not working

[wraith hawk]

@tawny pivot you rock!

[silk patrol]

@fringe nebula We are aware of that. As of right now, it might still be an issue on twitch end. We are looking into it

[lament blade]

I think I just might be using Stream Elements lol

[weary mist]

lmao

bit alert?

[lament blade]

The bit system doesnt work with Stream Elements so Im still using StreamLabs 😦

[weary mist]

whaa???

bits are working great for me

[lament blade]

There is no audio que though

[weary mist]

the cup is meh, but we have a new one coming soon

really? My alert boxes have audio for the different bit sizes by defualt

[lament blade]

For the bit cup you are saying that there is now a option to add audio to the bit alert system?

Last I knew there wasnt

[weary mist]

not for the cup, but for the alert itself

the cup is getting reworked, to be pretty epic

[smoky tide]

noice!

[lament blade]

Oh yea I know. I remember you guys saying something about the cup system being reworked a couple days ago

Really looking forward to it. That and the audio bug with alerts.

[weary mist]

whispers there is a teaser to it in my live academy video on youtube end whisper

[silk void]

anyone here know how i can have music on my stream but then not hear it myself ?

[lament blade]

lol

You need to have a duel streaming pc setup with a mixer to be able to do that bud

from what I know at least

[weary mist]

youi can actually do it with a single pc

[lament blade]

really!

I'm listening

reading lol

[weary mist]

you just need a couple special programs, lol. I don't have them on this laptop, but I do on my home pc

[silk void]

i was going to say my friend does it with a single PC so will have to wait until hes free to help haha

[weary mist]

there is one that will allow you to set which speaker you want a specific program to come out of

then you just have that audio source on OBS so stream can hear it, and you can't

[silk void]

i cant wait for them to add this bot to youtube so i can use it on my youtube haha

awesome will have to look into it thanks

[weary mist]

haha, Soon™

[lament blade]

Stream Elements is a great thing @silk void

[silk void]

because im more of a yt streamer because i lost 400 followers because my brother deleted my account lol

[weary mist]

when I get home, I will try to look up that program and DM you. no guarrentees, I have a shit memory, LUL

DM me in 8 hours, and I will be home, lol

[silk void]

so trying to get my twitch back up

@weary mist if i remember i will haha thanks

[lament blade]

my head hurts https://stats.streamelements.com/c/global

[weary mist]

lmao

[silk patrol]

@lament blade that's actually pretty easy, all you need to do is :

• install VB audio cable (a virtual sound card for windows) http://www.vb-audio.com/Cable/index.htm then you choose inside each software (discord, teamspeak, etc) that virtual device as the default playback device
• install voicemeeter (a virtual mixer for windows) http://www.vb-audio.com/Voicemeeter/ and set it as your default playback device. then add your virtual sound card and your desktop audio to the mixer,

this way you can hear everthing (or not) and it's on separate audio tracks for obs.

[weary mist]

it was at 4.8bil messages when I started

[lament blade]

That is amazing @silk patrol Thank you. You read that @silk void

[silk void]

@silk patrol thanks

[lament blade]

Thank you

[weary mist]

think about this, @lament blade. Twitch sees 750ish messages a second

we are seeing 175-250 a second

[lament blade]

I legit here just watching this in awwwww

[silk patrol]

I even have a youtube video that explains it step by step. let me smash my keyboard against my screen so it magically appears

[weary mist]

we are in at minimum 1/4th the chats currently appearing on twitch

[silk patrol]

@lament blade @silk void https://youtu.be/Qlj_ki5htZA?t=8m33s

[lament blade]

my viewers weren't getting any points from the currency lately - any known issue?

[weary mist]

twitch hasn't been giving out viewer lists, so we haven't know who to give points to

[lament blade]

ah yeah :/ it has been bugging lately

[weary mist]

yeah

just waiting for twitch to stop being twitchy

[junior shore]

Viewer lists are slowly coming back. Several channels I've been in today has them.

[hardy grove]

I'm probably missing a really obvious switch, but how do I turn off tipping completely?

[ashen sparrow]

is it possible to redeem sounds without the bot saying, that you redeemed a sound in chat? it gets spammy 😉

[junior shore]

@hardy grove You can just not add your link to your donation panel. Are you using our alerts for donations?

[hardy grove]

I use Streamlabs for donations and alerts, I onlt use SE for loyalty at the moment.

The tip page shows up on my Profile page, can I remove that?

[junior shore]

I don't believe there is a way to remove/disable that. Do you have people watching there instead of Twitch?

[hardy grove]

No but if they go through to my rewards store for example, they can obviously also see that I have a tipping page that they can visit.

[junior shore]

We can't completely disable that feature on the website.

[hardy grove]

ok thanks

[junior shore]

@turbid reef Would you have an answer for @ashen sparrow Nayfal - Today at 10:34 AM
is it possible to redeem sounds without the bot saying, that you redeemed a sound in chat? it gets spammy

[serene granite]

that's in the modules - chat alerts - redemption

can be disabled there

[green quail]

Hey ho! I have a problem with the loyalty points since a couple of days. The points are simply not adding up. I set the points to 10 per 10 minutes. The bot is on the channel. Can someone help me... please! 😃 Thank you!

[lament blade]

@green quail The Twitch API is currently scuffed, and unfortunately there's nothing StreamElements staff can do about it. We are waiting on Twitch staff to fix it 🔧

[junior shore]

Yeah Twitch got twitchy

[green quail]

@lament blade Thank you!

[lament blade]

anytime

I am having trouble getting my YouTube song list to work. It plays the first song, but doesn't recognize the playlist.

Backup playlist*

[calm grail]

I had a question and needed some help if possible.

[junior shore]

What is your question @calm grail

[calm grail]

I have imported all my saved alerts through Stream Labs and it says successful but when I go to the overlay manager and on my scene to add the alert they are not showing anywhere. Not sure what I am doing wrong.

[stuck hamlet]

There should be a complete new overlay with your alerts there, ping @tawny pivot to verify its working?

[dreamy roost]

Hello, I have an issue, people don't get any points in my stream 😃

[weary mist]

The Twitch API is currently scuffed, and unfortunately there's nothing StreamElements staff can do about it. We are waiting on Twitch staff to fix it 🔧

[lament blade]

@weary mist NICE COPYPASTA

[weary mist]

[lament blade]

stolen

[weary mist]

[rich urchin]

Question : When you create a command in chat with Nightbot, you do !addcom command userlevel cooldown message ... How exactly does this translate over with StreamElements?

[weary mist]

!command add/remove/edit/options/show
Valid flags are: -cd (number) -usercd (number) -cost (number) -level (number) -type (say, whisper or reply) -count (number)

just to be careful, create the command with message first, !command add !test <message>

then add the flags

!command options -level (1000) -cd (10)

[smoky tide]

hey @weary mist is there a way to auto make viewers a Regular after they accrue a certain amount of time in channel?

[weary mist]

@smoky tide not yet, but I have two suggestions in the mean time, 1. Enlish a moderator. or 2. Put an item in your stream store they can purchase to become regular (something they would have to be around enough to afford), and then just update them at the end of the night/before next strim

[smoky tide]

item in store is genius. ty!!

[weary mist]

👍

[sturdy cedar]

my friends have problem with the overlay

it crash OBS

and fps drop

why?

[edgy kindle]

What obs are they using @sturdy cedar

[sturdy cedar]

OBS 19.0.3

@edgy kindle

[edgy kindle]

Seems like it could be a hardware problem; Is your friend using a theme from the overlay or custom?

[sturdy cedar]

custom

this overlay

[edgy kindle]

Please dont post those links

[sturdy cedar]

ok

[edgy kindle]

They contain private information

[sturdy cedar]

can i send you in private?

[edgy kindle]

Yeah

[weary mist]

@sturdy cedar do they have kappagen?

[calm grail]

@tawny pivot, We have existing overlays made on the Overlay Manager but our Stream Labs alerts are not pulling down when it indicates its successful. Is there something I am doing wrong?

[sturdy cedar]

@weary mist yeah

[weary mist]

Now, what is the processor he uses? OBS uses CPU for browser source, and kappagen does a lot of images. So if he doesn't have a strong enough processor, it will cause the fps drops because the CPU gets maxed out

I was having that happen to me before I upgraded

[sturdy cedar]

ahhhhh

he leave kappagen and now work!

thx you so much

😃

[weary mist]

👍

[maiden rose]

What's the variable to exchange points?
For example, I'm making a steal command, but idk the varible wording to take points for one people and give them to the person stealing.

Here's what I got so far:

!command add steal /me ${sender} just stole ${random.1-100} ${pointsname} from ${user}.  BabyRage $(count) people have stolen from the army.

[smoky tide]

neat idea!

[weary mist]

Cool idea

There is no variable to be able to adjust points at this time

[maiden rose]

thank you!

[lament blade]

Hey guys, my followers are reporting that hosting my stream isn't giving them currency. If the currency is only related to the chat list, then how come that doesn't work? Just reporting, no qualms. Thanks!

[warm stone]

Hi there everyone , I got a question about commands

Is it possible to make default commands

such as !bet

as reply?

I would like to set the bot to whisper !bet

as a whisper *

so the bot whispers - You have bet x on x

is that possible

?

[tight harness]

@warm stone Open Advanced Options, there's an option for how to bot does the message, there's Say, Reply or Whisper

I believe it only works for Custom Commands though

[warm stone]

There is no advanced tab for default commands :/

Do you know the variables for bet?

If so I can set up a custom bet command

that sends replies

[tight harness]

No because it's a default command

It's not as easy as just making it a custom command, which is why it's a default one

[warm stone]

Ah that makes sense

Well can Isuggest to at least add the advanced tab

to default commands?

because when I have contests on

it spams my chat

[tight harness]

#💭︱feedback-and-ideas 😃

[warm stone]

ok ty 😄

[thick zealot]

@serene granite im home now, what did you want me to try?

I have a question about the over lays. For some reason I can only use one sound option for each overlay! For example (Overlay 1) has all check boxes on, different gifs for each one, but when I try to put a unique sound for each specific one, it'll just make them all the same. Even if I create a 2nd overlay it'll still use the same sound as the one that is used in overlay 1
@tight harness @serene granite

[tight harness]

@thick zealot A good test would be to see if this happens in the overlay manager or just in OBS, if it happens just in OBS then the problem isn't with the overlay manager or it's settings

[thick zealot]

its occuring in overlay manager

[weary mist]

in the editor itself @tight harness

[tight harness]

@serene granite Remember Nam is home it seems 😃

[thick zealot]

i am indeed :3

[vocal leaf]

does SE support command aliases? and how would i set one via chat prompt?

[golden flame]

Hello! I was reviewing the twitch TOS for Bits and Bit usage. I see one of the features is to allow for point rewards for bits, but it seems thats in direct violation of the TOS. I was just wondering if I am wrong? I want to use this feature... but not if it's in violation of the TOS. 😃 here's the section off the twitch website: You may not sell or transfer Bits to other users of the Twitch Service, or offer Bits in exchange for real or virtual currencies or any other consideration or items of value whether inside or outside of the Twitch Service. Accordingly, you may not sell, barter, or trade any Bits, or offer to sell, barter, or trade any Bits. You may only purchase Bits from Twitch, and you may only use Bits on the Twitch Service as authorized by Twitch. Any attempted prohibited sale or transfer will be null and void.

[weary mist]

@Kaga Kouko#7561 You are right, though twitch has not made any moves on it yet. The best thing would be to make sure the currency can not be redeemed for any real item, or not give rewards. it is some grey area that I have not gotten clarification beyond this information

[golden flame]

Okay. Just seems weird that it's a feature at all, if it has potential to ruin the entire platform if someone misuses it..

thank you.

[tight harness]

@vocal leaf Yes you can set aliases, not through chat though, through the website

[vocal leaf]

@tight harness is that something that will be added eventually? I'm not streaming myself, but I am a mod on several channels.

[tight harness]

@vocal leaf It's not something that's been mentioned before I don't believe

[weary mist]

It could potentially be, as we are looking at mod/supermod access to the dashboard

@Kaga Kouko#7561 no problem. It is up to the user to use the platform we provide in a way that respects the contracts they sign. so use your best judgement 😃

[vocal leaf]

thanks @tight harness & @weary mist

[stoic glen]

i need a support

plz

¿?¿?¿?

[weary mist]

ask away my friend

[stoic glen]

can you next to m on voice support?

[weary mist]

I am not availible for voice just yet, am about to drive home. but I can when I arrive if no one else can by then

[stoic glen]

Is that I would like to know how to put the roulette, and what is the use of the shop

[tight rover]

@weary mist My users are reporting no passive gain of loyalty points

[tight harness]

@stoic glen The shop is for your viewers to buy anything you choose with their stream points that you earn in your stream. Roulette sets itself up if you enable it.

[edgy kindle]

@tight rover Twitch issue :3 not us

[tight rover]

Again?!

[weary mist]

@tight rover yeah... they are still not being stable with viewer lists

[stoic glen]

Bone, with the shop buy games?

[weary mist]

it is doing better, so !bonus all might work more regularly

[tight rover]

Hmmm, my mods can add points to all viewers...

[stoic glen]

And they all earn points? With just watching the live? Or do they have to do something?

[tight harness]

They earn points from watching, but you can reward additional points for supporting you in certain ways here: https://streamelements.com/dashboard/loyalty

[stoic glen]

thanks

And how do emojis emerge in the discord channels?

[tight harness]

Like this: ?

If so, click on the face to the right ➡

Or learn the words with the colons for them

[stoic glen]

I mean in the name of the voice channels. Like that rate of coffee in the VIP channel

[tight harness]

See what you need to type to make the emoji, then try putting it in the name of the channel

[stoic glen]

ok

In my discord name a channel: movie_camera: and emoji does not appear

[tight harness]

Did you put the : at the beginning as well?

🎥

Just tried it myself on my Discord and it didn't work either, not too sure then 🤔

[fickle gate]

Hello, I think the point system is broken for my stream
my viewers aren't accumulating points

[tight harness]

The Twitch API has been having problems recently, most likely will be down to that sadly

[copper anvil]

can stream elements spam my chat every 30 minutes with a message?

[edgy kindle]

Yes its called a Timer

[tight harness]

@copper anvil https://streamelements.com/dashboard/bot/timers

[copper anvil]

ahhh

ty

had a hunch

[lament blade]

Hi! I had a subscription today, and it still hasn't popped up on Stream Elements even though it shows up on Twitch, is there still a problem with the API?

[crimson nebula]

hi

can sync MercadoPago argentina with u notifications?

like a ceneka.net?

[weary mist]

@thick zealot Hey man. I have someone looking into your problem as soon as he gets a chance. As a work around, you could create multiple alert boxes, and each one would have a different sound in it

@lament blade yeah, it is still being twitchy. I am not sure if it effected the subs though, when did you get the sub?

[lament blade]

@weary mist About 2 hours ago

[thick zealot]

i tried that already, if i create a new one (for example alert 2) and try to use a different sound, it still changes the alert 1 sound

[weary mist]

@crimson nebula at this moment, it is not an option

@thick zealot and that was in the same overlay, or different overlay

[thick zealot]

same

same overlay, different alerts

[weary mist]

kk, I will let him know

[thick zealot]

do you think the only wiork around would be making multiple overlays/.

?

okay

thank you

[weary mist]

at this time, yeah. It is a weird issue

[thick zealot]

olkkkkk

[lament blade]

Oh yeah also there's an issue where I was editing my alert box and then after I added an image to one of the alerts, all the other options would become unresponsive/unclickable until I clicked back into the general overlay preview section

But i worked around it so it's k

[weary mist]

@lament blade yeah, that might be an issue with the overlay editor itself, but that is already known its a bit off sometimes. There are plans to make it better if I remember correctly

[crimson nebula]

so... i can sync my streamlabs donations automatically?

[digital rampart]

can someone DM me? i need help understanding exactly what stream elements does please! i really need help

[weary mist]

@digital rampart it does everything. Overlays, loyalty points, chat moderation/commands, anything you might need for streaming, it does. or will do

[digital rampart]

how do i set it onto my stream? do i have to do something with OBS?

[shy stirrup]

whats up with loyalty points not working?

[tight harness]

@shy stirrup The viewer list has been intermittently down on Twitch's side. The system needs to know who to assign points to and the viewer list on Twitch's side needs to be working for that to happen

[shy stirrup]

@tight harness what do you mean? its working fine. It was working today and yesterday but points were not assigned

https://tmi.twitch.tv/group/user/cz4der/chatters

[weary mist]

@digital rampart watch some of these 😃 https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg

[digital rampart]

okey dokey

[languid slate]

Hey! I seem to have imported streamlabels twice (was fiddling around in the overlays and the recent sub/donation etc wasn't correct so thought it was because streamlabels hadn't imported correctly) Is there any way to revert this as everything is now duplicated? D:
Oh, and if you have any idea why the overlays aren't up to date that would be greatly appreciated too! (like maybe there's a reset session button somewhere that I've missed?)

[weary mist]

@languid slate the only way to do it right now is manually, or if I can manage to get a hold of one of the staff, but it is middle of the night for them (isreal)

as for the overlay stuff, you can go to activity feed -> edit session to edit certain fields

[languid slate]

Yeah, i tried that, but it still shows a session top donor from december 2015... :/ Thanks for your help @weary mist will try to reach out to one of the staff as it would mean manually deleting around 4 years worth of donations and stuff >_>

[weary mist]

there is a session reset button around here somewhere

have you tried this on activity feed?

[stable idol]

Hey is rewarding points working on twitch?

[languid slate]

completely missed that one, it seems to have fixed most of it! but the session top donor is now a static 0, gonna fiddle around with the settings some more and see if there is an option to hide the text while there is no current donations in the session 🤔 Thanks for all your help @weary mist you're a lifesaver!

or well, an overlay saver

[weary mist]

LUL

[stable idol]

Scalper?

[weary mist]

@stable idol yeah, it is still being finicky.

its less finicky, so you can try out !bonus all every now and then to compensate your viewers

just watch to see if it applies to more than just 0 people

[stable idol]

Alright

Thx man

[digital rampart]

i need someone to teach me how to get into streaming and like the settings i should use on obs

[frosty lantern]

Setting up streamelements - https://www.youtube.com/watch?v=z1kkgFxXFZo

OBS Setup @digital rampart https://www.youtube.com/watch?v=kmDlteUWGFM

[weary mist]

who dat

[frosty lantern]

you @weary mist 😛

[weary mist]

[languid slate]

Yo, @weary mist my overlay guru, is there some secret magical way to move several sources at once in the overlay editor?

[weary mist]

no 😦

[languid slate]

Ah, one for the feature suggestions then 😄 (would make it so handy when duplicating overlays but moving clusters, like recent sub/donor etc stuff)

[lapis yoke]

how do i make my alerts appear?

[wraith mural]

@lapis yoke Maybe 1m55s mark of this overlay tutorial video can help, click this link pls https://www.youtube.com/watch?v=X7XrDdRE7Fk#t=1m55s

Play with AlertBox 😛

[languid slate]

Found a bug in the alert box i think, when it comes to the cheering part, text alignment and highlight (bounce, wiggle etc) doesn't update in all variations even after saving, restarting overlay etc etc 😄
EDIT it seems to reset the text stuff on all alerts randomly 🤔

[runic shuttle]

Hey I have a problem, song requests only seem to be going through for mods only while regular viewers reuqest music an it doesn't go in que. Anyone else having this issue? Thanks

[digital rampart]

with the obs video you sent he talks about another video he made about finding the ideal bitrate, can you send that in the chat too please?

[vapid timber]

Could I get some more info on how the bingo module works? Does it timeout? Can people only guess one emote at a time?

[weary mist]

@vapid timber it does not timeout, and it is one at a time

i saw one go for 3 days until a random guy guessed it in someones chat, lol

[vapid timber]

Ah okay lol. Good to know. I just activated it and was testing it just spamming emotes haha. There's going to be one lucky person eventually

[lapis yoke]

thanks for helping ❤

[strong apex]

I'm having a few followers report that they aren't getting loyalty points?

[night mason]

Question for contests, people are using the command !bet "NAME" "POINTS" but it isn't registering on the module. If I use the link however, it registers

[weary mist]

@strong apex twitch has been having issues sending out viewer lists, so we can't reward points if we don't know who is viewing

[night mason]

Any tips on troubleshooting for the commands? I tried parting the bot earlier

[tame cipher]

any tips on getting the twitter module to work for retweets? a friend of mine is trying to use it right now but it's not working for her while shes live

[vivid granite]

Same^^

Odd

Also, what does the follow thing mean for that?

[weary mist]

@tame cipher it is in the module settings to turn on retweets, though i believe it will only show things that the people it follows retweets

@vivid granite it means which people the bot will follow and copy the tweet from

[vivid granite]

So, say a streamer wants each person who retweeted their tweet to be shown, what would said streamer have to do to have that happen?

@weary mist

[tame cipher]

well, we figured it out, unfortunately that is a bit ridiculous to do, some of us have a thousand or more followers we'd have to add

[broken haven]

Are you guys querying the channel list every 10 minutes on a cron for ALL channels? Manually giving a bonus awards to all viewers in chat appropriately.

[round marsh]

Hello,To add an overlay it says to open OBS and add BrowserSource or something like that but i dont have BrowserSource.

[weary mist]

@round marsh make sure you are running obs studio