#helpdesk-twitch
1 messages Β· Page 68 of 1
@vague pond it was restarted to push an update, it's back now
or soon if you are in the queue
Nope. Not up.
Bot just came back up for me after part/join
Just be patient guys, i know it sucks, but update have to be pushed anyway
well back to nightbot for the moment being
An update shouldn't keep the bot down for this long. Also, why not roll updates on a schedule? If they're this inconvenient.
Like I understand this is a free service, and I am grateful for it. But I'd imagine down the line they're monetary plans, at which point user-retention is huge.
hello, it is possible somehow to import my followers to StreamElements? Widget on my overlay does not show any name.
@dense plaza you can edit what the widget displays here to reflect your last follower https://streamelements.com/dashboard/session
@vague pond it should be back now, no need to use nightbot ^^
@urban beacon even if the bot is updated on a schedule, people are using StreamElements worldwide, so it will always be a problem for someone
Yes, but that way it can be planned around.
update usually take 1 or 2 minutes
And it would also reduce the amount this issue happens
@silk patrol hmm, I see there only number of followers, or am I blind? π
I.E, 4-5 changes in repository, have a nightly build or a test server, then deploy to live weekly.
in the future, an announcement will probably be made a few minutes before
Something like that would be incredibly helpful.
Well its working now. Im not sure if there was a heads up warning about it happening or anything, but it would be great if you could let us know before you update it tho
@dense plaza my bad, it's only for numbers there ^^
it will be empty until you get a new follower
SteamElements has no way to know who was your last follower before you use StreamElements
@silk patrol itΒ΄s OK ;)
OK, so I need to wait for new follower, IΒ΄m a small streamer, so it can took forewer π
thanks
Events triggering twice.
and twitter is double aswell
@crimson granite @left jolt an update just got released, everything should be back in a minute or 2
Thanks
Thank you!
@silk patrol should i refresh the bot in the channel in 5mins or will it just start working again?
π¦
^
glad i'm not streaming smh
@left jolt it should be back on its own, but you can still try to part it and add it back
@silk patrol any update when x2 sub bonsu for affiliates is going to work?
@left jolt mine is working great. Have you checked the loyalty settings recently?
@left jolt @weary mist I had to log out and back in to get mine working.
I have a quick question about song requests. Can I set up a base playlist that always plays and then songrequests come in when requested. Something like how nightbot works
I have to log in all the time, because I am back and forth between like 4 computers, lol. So it worked outta the box for me. But a quick sign out, sign in, or a hard refresh, even a cache clear might have to be done
@stark canopy yes, there is a backup playlist you can use when the queue is empty
@silk patrol Where would I find that?
@silk patrol Found it thanks so much
made bot part channel and rejoin, says streamelements is running but no commands work still
never mind it is just really slow in responding
yeah, normally it will take a few minutes once you part/rejoin, more if many people are doing the same thing. I always recommend waiting, and trying to just re-save a few settings. Normally works faster than parting/rejoining
StreamElements seems to be in a bad mood this morning
@sharp hare an update got pushed, it slowly coming back
there an update post about what was updated?
something delicious, though its mainly a testing update first
Can I import my jar from stream labs
if everything goes well, there will be an announcement
@stark canopy unfortunatly not, tho we have a new jar on its way
i think the number 1 request was moderator dashboard access. crossing fingers for that
Okay thanks
So, can somebody from dev team say something about this trouble? " If item is on cooldown and somebody redeem it - coldown refreshes. This is completely not right". My viewers is so angry about this. They just cant order game-queue cause of this π¦
Is there anyway to get the bot to display my total number of followers?
@stark canopy yes, $(channel.followers) should do it 
Can I do it on the overlay editor
@stark canopy yes, using the total followers widget
@rough jacinth it was added to the bug list, the devs will look into it as soon as they can
When I using total followers it displays my follower count since I started using stream element @silk patrol
@stark canopy you have to there to update the number https://streamelements.com/dashboard/session
Thanks
Is the bot down again?
So I got an email saying I should ask this in the Discord. One of my viewers keeps attempting to claim a reward, and every time she does, it'll say in chat that she's claimed it. BUT it's not taking any of her points for it...can anyone help??
@rough jacinth Thank you for your feedback! It's been added to the internal bug report by @weary mist for devs to review πΉ π¦ I added a screenshot.
@silk patrol a little late, but I checked and I am on the most recent version of OBS studio but none of my BrowserSource's have the option to check the box to make sure the alert sounds aren't spammy
(also hi @crisp plinth !)
@split harbor scroll down π
HOLY whelp

yessir
Thanks!!
π
Hey the bot is being pretty unresponsive on my chat, are there updates being rolled out currently?
Any ideas why SE keeps disappearing from my chat?
^
^
We are taking a look into it π
Hey guys π Don't know if I'm missing it: is there is possibility to reset your chat stats?
For examble, I would like to be able to reset them, when I'm getting new emotes, so I can see how frequently they're being used compared to older ones.
is there a way to do a soundrequest with a title of song?
So youtube's API works in a very special way. We get allocated 1m points to spend every single day. (capped at 16m a month)
Searching a song costs us ~100 points, meanwhile direct urls only cost 7. We currently have so many people using songrequest that we had to disable the search feature until we can get these limits increased.
we are working to get song search back
Is there something wrong with my StreamElements setup? It says I have 29 followers even tho I only have 7
ah ok good job @stuck hamlet π
but very important is an edittext on default commands to change languages
π
Zilla, where does it say that?
Hello um stream elements isn't working for me or MchizO
Im not sure Gekan :/
@stuck hamlet It says that on the website, in OBS it says I have 0 followers but on Twitch I have 7
Strange :/ maybe one of the devs can fix that
thanks ! π
How is it current setup? You should make it so it grabs the current followers directly from Twitch and output it in the overlay with 2sec auto-refresh
on obs? or on the site?
We are having problems with StreamElements is leaving unnoticed from the stream when the channel is live.
oh you're talking about the widget
And it also does not say who my latest follower are either
Anyone know if it is possible to lose twitch affiliate?
My channel just got it and I'm going out for most of July and won't be able to stream..
Don't you just get it for a year and then they review it?
@upbeat tree It is possible, but message Twitch about it and put a Offline banner on your Stream telling when you get back and you should be fine
Thx @jolly ice
@stuck hamlet It now shows on the dashboard that the "bot" is the latest follower but it did not update my total followers counter.
Now it's updated to 37
I wish i could look into it. but i cant, one of the devs will have to look into it
Do you have a bugreport page to send bugs?
@tawny pivot can you have a look at this mans stuff?
tl:dr, widgets saying he has more followers than he actually does
@tawny pivot here's the roundup so you don't need to scroll through the chat:
-Total Follower widget shows incorrect follower amount or none if I reload the overlay dashboard.
-Latest Follower does not show the correct latest follower. Almost always it won't show anything until someone follows me.
the widget doesn't remove un-follows, it just incrememnts when you get a follow. don't know if that information will help you figure out what you want to do or not
Well it still won't show who my latest follower are or update the counter to the correct amount
HOw do i get the Sub meter to work? in the overlay
is there any way to get sub level in the Subscriber chat alert?
I can attest to the follower thing. For me it's the follower goal, it says 11/100 for example when I have 69. I thought there was something I was doing wrong.
https://streamelements.com/dashboard/session Here you can adept the numbers. Twitch is a bit wobbly right now (wonder why π ) but we are on it. Thanks for the feedbacks π© β
oh that's exactly what I needed! thanks
Bot unresponsive in my chat right now, after leave/rejoin
slots, roulette, and other commands not working...
Tagging @misty wagon
Yes just reported it to Devs
bot is down for me as well
Same
After changing my name on Twitch, the SE bot doesn't seem to be in my chat anymore. I tried the part channel -> join channel thing
my bot isn't working again π’
do I need to start streaming before the bot joins my chat?
oh wait everyon's bot isnt working?
everytime we reload the bot it works for about 5 minutes
the bot just wrote something in my chat
StreamElements: StreamElements running MrDestructoid
i tried to rejoin my bot and it still is silent even when it joined back into channel
but my custom commands don't work xD nvm
i have problems with the overlay taking up to 10-15 sec befor it's loading on the stream it's really putting down my stream quality down :S
Is stream elements bot broken again?
i retried to reload it to chat and it didn't even announce itself when it came back in.
trying to do a raffle π’
yeah other than a random "stream elements is running" in my chat, it doesn't do anything else
What is happening guys? the bot left 4 times today on a channel i am modding. what is going on?
Streamelements isn't even working on my channel....don't quite know what to do. I'm doing a 12 hour stream today too!
API on Twitch's side is having issues which is affecting the bot.
@junior shore Do you know how often it happends?
I don't have that information. Sorry about that. @pseudo horizon
Drops in frames while Kappagen is going? @left jolt
i am currently not using kappagen
but i am doing vodcasts during the day when im at work and i can see upload drops repeatably from twitches end
there is something happening to their connection
i know others mentioned twitched this whole week was having massive connection issues
It's partly because of the affiliate sub button.
when will the bot work again ??
in a hour maybe ?
Live channels ~10 minutes.
@shy ridge You can part the bot and join to get moved to the top part of the queue.
?? @tawny pivot
i mean, what dont you understand about that?
all ^^
Everyone is in a big queue.
You might be at the very bottom which will take an hour.
So there's the option to part the bot. And then rejoining to get moved to the top.
Which might be a minute give or take
Having problems When I'm testing out my tip alerts, I have OBS open and it's showing my test follow alerts and test host alerts (both pop up fine in OBS) but when I go to test my tip/subscriber alerts nothing is popping up in OBS
@azure dock Have a look at this one https://www.youtube.com/watch?v=X7XrDdRE7Fk&t=79s
Need help setting up your Overlay Manager? Got any questions, or just want to say "Hey"? Join our Discord server: http://bit.ly/DiscordStreamElements https:/...
Thanks, unfortunately I already did that and the alert isn't popping up in OBS for my test tip and test subscriber alerts
is the alert popping fine in the browser?
Yes, I thought maybe it just won't pop up in OBS until I'm live streaming for tips and subs
what obs are you using?
OBS Classic hasn't been supported or updated for quite a while now. The OBS Studio is the one that's getting all the attention π
Oh hey a league streamer
Haha yep, thanks tho I'll have to get studio
What's wrong with all the bot and alerts issues lately?
little more detail there, perry posted there was a mass disconnect and it was reconnecting at 2:55
Hello. Month ago I asked about access to streamer's dashboard. Did you add this option? Can streamer add rights to user so he can edit streame's dashboard?
Apparently twitch's API has been having issues.
It's still in the works. They want to get everything working as well as they can before release. I think the ETA was like a month or so? Sometime July maybe.
Unless i'm thinking of something else.
so i saw we finally got giveaways, but is SE down? bc its really slow, and nobody was able to enter the giveaway from chat
also is there a way on twitch to see which mod banned someone , after the person got unbanned?
this might still apply "Hey guys we're sorry for the bot hiccup, we're reconnecting to all channels as fast as twitch is allowing and are working on a method to prevent all bot disconnections in the future."
thank you π
has this been resolved @proud pumice or could this been another issue
Having major issues with bot responding to commands. I'm constantly having to part and rejoin the channel
then I would imagine the mass disconnect is still being worked on. Anyone with additional news feel free to update.
Hello all, is there a way to edit a giveaway?
Aaaand bot broke again
I think you need to refund the points and remake as far as I know @deep hound I am not seeing an update after starting option
We all seem to have it
Yeah we're still fixing it. I'll update once its all in channels.
It has to join ALLLLL da channels, give it a bit of time @quiet trout
okey thanks Perry, can you fix my "all-time-top-donator-count" aswell π ?
Hmm, when i add a subsound to my alerts it won't play when triggered. Actually after pressing the text sub, it will show the alert once but without sound but every further test i send won't go trough until i reset the browser! Same affects on OBS!
@trim perch Thank you! I am liking what I see from StreamElements, and since this is new it's understandable. That said, an edit button for ongoing giveaway may be neccesary.
They just rolled out the new giveaway option yesterday. What are you trying to edit?
@torpid quiver your bot is currently not in channel. Do part/join
yes, how else will the bot know it happen
@trim perch Well, for starters, the decription entered for the giveaway does not appear anywhere, especially the public page. The picture also does not appear. That was what prompted me to want to go into edit mode to make sure those are entred and submitted correctly, which I found was also missing.
you can mute the bot @torpid quiver if you dont want it to say something, but it needs to be in the channel to work
@trim perch Side note, there doesn't seem to be a way for multiple giveaways. but that may be by design. I would like to suggest for that capability.
Please don't take these as complaints. Just things that I find are missing from what would make for a better experience from a user standpoint. All in all I love this service.
Contest doesn't let you have sub options for affiliates yet?
@deep hound hmm the description does not show, interesting, might be a bug. Blue confirm!
@torpid quiver mod the bot too, just to be safe (im pretty sure that is a must)
Already have it as mod
@left jolt what kind of option, like a sub only contest?
the bot is broken again in my chat:)
yes
I think Perry is still workin on it and will update shortly
Bot finally rejoined the one i'm watching.
@left jolt I dont think that is an option, but a work around could be sub only chat mode while it runs
Ok...so i noticed that, when it's a new sub (Not resub), the audio and alert trigger!
But when it's a resub for example, no Audio / No Alert at all and all further alerts won't go trough.
@wind moat it will take the bot some time to rejoin, it has to join alll the channels
Note: Those are all Emulating Subs ^^
@trim perch Oh! Sorry i meant Giveaways* blah
there is no sub options for me as an affiliate within giveaways
@left jolt "You can improve your subscribers chance of winning the giveaway with luck, set the bar to determine the luck multiplier. How it works? setting the bar on 2X will give your subscribers twice the chance of winning (equal to buying 2 tickets), this can set up to 10X"
@trim perch Also, and this is more minor, the giveaway and stream store background will not change to a diffenet image. I used a different computer to check, and it's not being changed.
@deep hound ill make a note of that
Scalper halp xD
hello, is there a way to use the songrequest feature without using a link but just words?
@weary mist Thank you! Sorry for the stream, again, these are not complaints. I understand that this is new. Please keep up the great work.
@trim perch so that is the bar in loyalty correct? there is no bar or luck within the contest panel?
@stuck osprey Styler - 6/20/17 at 6:04 PM So youtube's API works in a very special way. We get allocated 1m points to spend every single day. (capped at 16m a month)
Searching a song costs us ~100 points, meanwhile direct urls only cost 7. We currently have so many people using songrequest that we had to disable the search feature until we can get these limits increased.
@rough sonnet if you're having trouble with the bot, these guys can help you here
I am going to utilize the giveaway function.. Let's test for more bugs
@left jolt for giveaways, its the bar in the loyalty setting from my understanding
it will gie them higher chance
not for contests from what I see
alright thank you
π
heh, thanks @trim perch for the help
I felt like I was fightin a boss battle xD
The battle is far from over!! lol
Overdrive meter is a go
Is there a way to send a consolidated bug report to your team?
is there a way to give someone "regular" status after they have spent a certain amount of time in the channel?
@deep hound just send me a nice, long, DM
β¬
@tender heath not at this time, though having more control over that type of thing has been requested
@tender heath manually you can add them only for now
I do have a workaround though
It will be long.. I can't promise nice.... jk thanks for the help@weary mist and@trim perch
Put a store perk that people purchase to be a regular, then when they redeem it and it pops in chat, either a mod can give them the status (!level <username> 300) or you can add them at the end of the stream on the dashboard
oooo I like that
π
Another question... how do I edit my time zone in Stream elements?
@deep hound depends on what you mean, lol
if you are trying to do the ${time} command, its one thing
Like in the statistics. Does that show me record according to my time zone?
ahhh, no
Server time then?
yea
gocha
BUG!! I FOUND A BUGG!!!!
Whered the other tab go?

thats the countdown widget, btw.
Ugh.. it works fine now.. not sure what that was tho, the secondary text thing
@empty fjord What browser?
Chrome
most recent (59.0.3071.115), on Mac OS Sierra
only happened once though..
actually no, its still acting weird
clicking around in the settings boxes/accordions, while switching layers fucks it up completely
seems like its showing some settings for the chat box, some for the countdown widget, and collapsing the accordion breaks the main widget settings (like the message format)
super weird.
Another thing: Open Sans Condensed is available as a font choice in the countdown widget - pretty sure it shouldnt look like this π
Any way to use a widget within a layer on multiple overlays? Currently if I want to change 1 thing I need to change it manually in 6 different overlays
wait wat
@near ember dont think so - you could set up a few generic layouts in the overlay manager and use them on top of each other in OBS
like i have a separate overlay that only has alerts + kappagen in it
and another one for the other shits
That's a good idea. Will definitely do that
i know that kind of defeats the whole point of having everything in a single source, but its a hackidy fix that works ;p
idk what you wanted to do :p
Only thing is that I have alerts in different areas of the screen on each overlay
The bot keeps not responding. It's only started happening today. ???
@stuck hamlet basically, he wanted to use an overlay as a widget, kinda
@empty fjord check vip channel π
Like.. I want to change my bit notification TTS voice. I currently would have to change the voice in 6 different overlays rather than just once
y do you have 6 different overlays?
I cant think of a workaround for that @near ember. I can only suggest that you try to use my previoussly mentioned hack to reduce the amount of overlays
Left webcam, right webcam, full facecam, mobile games, then 2 specific games that need weird placement
Will play around with it @empty fjord , thank you
hey guys - what can I do when SE is in the channel but not responding to commands? happens every few days
Part/Join bot
@near ember No worries man, feel free to @ me if you run into trouble π
@stuck hamlet
ty
is streamelements crashed?
Hi! I have a question π
the bot? the site? the services?
bot
hi Nikki
the bot
When the scroll bar disappears or goes blank in overlay editor i just save and go back and go in again.
Bot isn't currently responding to commands rip
The services are mostly online.
The bot isn't responding again, yeah.
Yay!
No the bot is not dead, we had a technically issue with it before, its rejoinning. please check #announcements
If you'd like Parting the bot, and making it rejoin should put you at the top of the queue
I'll tell the streamer to rejoin it again. It left again -_-
This is on twitch's side right? I saw some other bots post about updates and stuff too.
Affiliate stuff i'm thinking.
We launched giveaways, and then i quote "nuuls is fixing potato code"
Okies. So don't join bot yet?
Did that a few times today lol But will try again.
Ok so are resubs bugged just for me?
I know you probably got nagged all day already, but I was wondering if I can be expecting the bot instance to return to my friend's channel anytime soon?
@proud pumice @turbid reef ,, yo,, guys,, if a viewer changes twitch name,, how do they get their points back ?? Does that happen automatically ??
@humble ether if its a case of a single viewer, im sure you can just manually add his points onto the new username, no ?
pretty sure the bot only picks up people by their chat name, so i wouldnt count on it to happen automagically
it doesnt not support name changes, if someone changes their name, they "lose" their points
aye, so youre safe to move it manually π
is there not a way to cut off a box within the overlay manager from the top?
thats kinda stupid π even revlo bot could figure that out π
like i can manage the size of a box from the bottom right corner, but i dont have the option to shorten it from the top down
How do I add the streamlabs alert box to my current overlay generated on stream elements I can't use stream elements alert box because I have sounds and images on stream labs uploaded to it and I no longer have access little certain files because I have a new pc can anybody help me with this issue I already integrated stream labs to my stream elements
@vague raven the best way is to go to streamlabs and re download your files from there and remake them in streamelements.
@hearty peak you can change the size in here:
Yeah i just moved the top where i wanted it and then used the arrow keys to shorten the bottom.
yes i know that but thats not what im asking
or I take a screenshot from my OBS in full resolution and pasted in the overlay manager of Streamelements and in that way I can put everything where I wants π
@hearty peak please, give us an example. I know what you mean about click top of the box to resize it to whatever you want... but why do you want to do it?
im trying to crop it
as opposed to resize it
i.e. maintain a 1080p res
but shorten the topo
top**
@hearty peak atm, as far I know, streamelements doen's have a Crop option. the best way is to take a screenshot of your OBS preview screen or stream and paste it inside your overlay manager to arrange everything to perfection with the actuals tools
can you only enter a giveaway once? or is there a way to buy additional tickets?
Anyone know how to get Stream Element's Twitter alerts to work in chat?
well unlike the bottom portion of the overlay manager i cant move an image outside of the top
if that makes sense
like i can have part of a full image hanging out outside the bottom or sides
but it gets stuck at the top
@cobalt niche have you found the module yet?
@vocal leaf you can buy ticket everytime you want
@misty wagon I have. Wondering if I need to include the @ symbol or not when typing a username to follow!
no, not working currently
e.g. running a giveaway now
viewer purchase 1 ticket
wants to buy additional ones, gets error
@misty wagon Think I just found out lol, had a user named "StreamElememes" follow me 
"you already entered giveaway"
@misty wagon WHO APPROVED THE USERNAME 
I'm a bit lost with your previous response haha but am happy you found it.
@hearty peak yep, I know what you means. it's time to use an external app to "crop it".
@misty wagon Lol thanks!
@vocal leaf let me do some test
@olive lintel how can redownload them
bleh ill just create a seperate overlay for it if i have to and move it in OBS
@vague raven
@misty wagon Any plans on including a {url} argument for the tweet module? Would be very cool!
I'm unsure what that would do @cobalt niche ?
@misty wagon Provide a link to the tweet it's referencing
That is currently the case afaik
@misty wagon Maybe it doesn't provide a link for tweet replies? Just tweeted a reply to test it out and was just the text from the tweet
@misty wagon So sorry to bother you btw
No problem, I just tweeted you as a test
@misty wagon Did it work?
See your channel chat
@misty wagon Replied, alert is in chat!
But the original tweet is not. Can you show me a screenshot of your twatter module config pls
@misty wagon Of course, PM or no?
No nudes in there no? π
Alrighty then, that answers my question
@misty wagon
Just found out the link protection doesn't use the name but says: Reason: StreamElements: ${user} It's OK. Just don't do it again..
@vocal leaf yep, confirmed, you can only buy 1 time. it's time to wait for @tawny pivot to ask him to add that option. (multiple ticket purchase )
SeemsGood
@misty wagon Hmm, wonder why mine didn't work. Do I need to follow StreamElements through the module?
@cobalt niche it shows with link on my channel. I think you do need to follow but am unsure.
@misty wagon Ok, thank you!
@misty wagon when will be the "super themes" available? 
Big launch planned @olive lintel follow StreamElements to stay posted https://twitter.com/StreamElements
http://StreamElements.com
Premium Streamer Tools for community and revenue growth
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what do if sound isnt changing for bits alert
@hearty peak don't forget to click save (are you using FF or chrome?
chrome, i hit save and it didnt change it
ok so i think its something to do with the variations
but its doing emotsplosions even though i dont have that selected and its still playing the default sound under mine
I can't find my DeepBot API Secret
@strange hill Are you a $10 lifetime or $5 monthly paying Deepbot users? Only the $5 have access to it is what I understood from other Deepbot users.
$10 lifetime
I have an API command for nightbot and I'm wondering how I can "convert" it into something SE bot understands. Can someone help me with that?
command is !pubgs [player name]
response is $(urlfetch https://2g.be/twitch/PUBG/command/query=$(querystring))
My follower sound wont lower no matter how low i put the volume
are you clicking save after lowering and then testing it?
yes
i just deleted a variation and it still plays the variation as well
it like nothing is saving for me
hmm
I cant figure this out and its putting a damper on me streaming
im not sure if it would effect it, but what browser
chrome
hmmm
ive gone and deleted all overlays
then opened up another hit test on tips and its still playing an old one
im at a lost
I set up a variation sub alert and when trying to test it after saving, it only gives me the default alerts, not the custom image/sound etc. that i've created. Any advice?
I am trying to preview a custom $9.99 sub alert, are those not previewable?
That may be it, when I go to set it, the event emulator, it looks like it's talking about number of months? http://i.imgur.com/47XRlcu.png and not actual sub tier.
There are the default event emulator options of 1 and 3, those look identical/default as well.
Anyway to set up a Multistream with StreamElements the same way Nightbot can??
in theory that should work but i cant get SE to edit commands π¦
when i enter whats in the "!multiset" it works but when i try the command it does not
I may be wrong but I don't think one command can trigger another command right now
I've tried before and couldn't get it to work either
yeah i was afriad of that π¦ then ill keep using Nightbot just for the multiset then...
Yea, SE is still very much in development so I use other bots as well for certain things until SE implements them
Does anyone know where on the paid version of BitStream on android
you can add the overlay?
Thanks
Mate thanks!! ive found it
Theres no way to long press and paste into it?
I think you could if you can open SE from your phone browser
I didn't even think to try that facepalm
I typed in those long URLs
Join StreamElements at: https://StreamElements.com Got any questions, or just want to say "Hey!"? Join our Discord: http://bit.ly/StreamElementsDiscord
What's up
For the contests tab, how do i make it to give players their bet amount when i win
Do i do a command?
Oh wait
Goto Contest in the left menu
it only gives one of the players money
I thought it gives all the people double that voted on the correct answer
you pick 1 winner
after the contest ends
for that you might want to use a !sraffle, not the !raffle. !sraffle is single raffle
So the backup playlist song not whowing up in the current song windget on overlay manager is still not fixed... This is a bit agrivating.
Modules > Raffle
is there any way to export the loyalty stuff (like points amounts) into a CSV?
@upbeat tree I know you have been asking this a lot and waiting for it, I'm sorry for that. Honestly we love to see a lot of things and again I agree, it's annoying but we only have limited amount of time and resources. Patience is a virtue. β€
That is like the one thing that needs to be fixed ;~;
@rocky ember not at this moment. You can put it on the pinned list in #ποΈ±feedback-and-ideas (and upvote others you like)
@upbeat tree only from your point of view π but I get where you are coming from. Again, I wish π«
I understand that new things are nice. But things that are broken really need to be fixed before focusing on new things. Atleast that in my stand point.
Again I understand your frustration but we are not a gaming company that just adds new stuff and neglects the basis. That's unfair.
In fact a lot of our time and resources are currently spend exactly on that; the basis. Scalability, keeping the machine running smoothly and not adding all sorts of bling.
So basically what you are saying is a compliment to us, thank you. We do our best to make an awesome, great and stable platform for hundreds of thousands of users.
Also to add to that; we always communicate open and fair with our community. I hope that counts too. You people are the ones we are doing this for and to give you an idea; It's 4AM in Amsterdam π β€
Hey everyone! oes the sub goal widget only count paid subs or twitch prime subs too? Mine says I have 7 subs, when I really have 10... Not sure why the numbers are off. I have tried to refresh both the overlay in xsplit and on the streamelements site. Any advice on this? thx and I love the service!
You can edit the session here: https://streamelements.com/dashboard/activity
my bit cup isnt responding to anything
On the right of the screen
answering in your Twitch chat
Im sorry I should have been more specific. I am meaning the sub goal text on my stream overlay. It's the text that is shown on my live stream.
Oh wow you're fast, I was still answering in Twitch chat. You are using the cheer cup in OBS, not the one in our overlay Manager. You have to set it up in our Overlay manager and then take the url from the whole overlay set and put that one as a brower source.
Maybe it's better you aren't doing this on stream and you have more time π
im using the one in overlay manager...?
obs doesnt have a cheer cup?
like
it doesnt work on the overlay manager on the site even
like my cup isnt working full stop
@frigid flare From what I understand SE bitcup only supports bits? I tried using the event simulator but only bits shows up
Use KappaGen to make is nicer, also Cheer Cup 2.0 is coming. A lot more functionality.
im using kappagen?
I'm responding to what you say on stream, bit delayed I guess
yeh
@frigid flare ^bit emulation
just did a cheer in the test and its working
If you're okay with it I would suggest temporarily use StreamLabs if cheercup is 100% needed
used to it on muxy and streamlabs with follow and stuff
ye. was just about to swap that element till 2.0 cup comes out
Hope you switch back when 2.0 comes out~
@misty wagon Could you help me with an issues I am having with Overlays and Song Requests?
whats up @atomic cobalt
hello @weary mist I have been working with @sacred edge on the Ground Control App working on OSX and testing out the different versions. but I wasnt able to get on ealier enough to talk to him today. But after I installed and buildt the newest version of the app, It plays my backup YouTube Playlist ok, but My Overlay says "No Song" when it is playing songs from the backup playlist and when someone requests a song it is delayed in showing the right song that is currently being played
yeah, the backup playlist at this time doesn't show up in the currently playing, so that is a known bug
Is it just me or are follow alerts super delayed?
ok, that is what I thought too @weary mist thanks for confirming that
@terse yew I have had the same problem but it does not happen all the time, I have had it one time take 30 mins for the Overlay Alert and Chat Alert show up on my stream. @weary mist Is that delay a current issue? I was going to ask that question as well
hmmm, not too sure about that. there were some issues with the bot that might be some residual effects
@misty wagon Is there a way to make widgets not snap to edges in the overlay manager?
@upbeat tree use your arrow keys after selecting the module
okay thnx
ok @weary mist I will let you know if it happens again tonight when I am on. It really started happening after Twitch Did their API Update for the Affiliate Program Sub Button. That is when the delay was really bad and a lot of the members in the Community I am the admin for told me they were also having the same issue when someone Subed or Followed their channel, it would show one of them but not the other or it would show up really late like 15 to 20 mins later
yeah, that sub button really tossed everything into disarray
ya @weary mist I figured and that is what I was telling everyone. Twitch has the tenticy of rolling out those update so quickly that all the outside apps and bots that use the Twtich API dont get a chance to keep up and make their updates in time to handle the new types of request
@terse yew do you have tip moderation turned on?
Well thank you so much for your help @weary mist I will let you or @sacred edge know if I am still seeing thoses issues as I am streaming. Have a great night
my images for alerts stopped showing up all of a sudden
what do
i tweaked the variation text on subs and they disappeared and wont come back
Do you have this checked on the AlertBox widget @terse yew ?
I'm emulating alert after changing sub notification variation settings and haven't had any not show up. Have you tried logging out, clearing cache, and logging back in?
i fixed it somehow
idk how
but now im trying to figure out why its playing my sounds twice
one slightly ahead of the other
@ripe laurel let me try to find that setting hahaha
Overlay editor, AlertBox layer on the bottom, cog wheel beside Tip alert @terse yew .
Do you have it opened on OBS or another tab @hearty peak
oh i was just told that it did show up but super fast! i'll try to increase the duration
i tested it with only OBS open
thanks rinnie though π
and it still did it
ok, then you have two overlays that are playing at the same time, do you have the box checked to shutdown source when not visible?
If you're testing it with OBS open you would hear the sound from the overlay editor as well as through OBS.
If it's on an active scene. Oh.
Bottom of properties when you right click your BrowserSource @hearty peak .
oh in OBS
yesthur
you should
its still doing it
Check it on all your scenes that you have it on.
damn it takes like a good 5 seconds to load when i switch scenes though
I think its a bug with OBS, turn off all the sources but one
Yeah, if you check it everything shuts down so you don't hear the sounds playing and then when you change scenes they have to load again. You can try having Studio Mode open and then click Transition in the middle of the two scenes after everything loads. That's what i do but i also have an old slow laptop -_-
is the one on the right or left the live one? i forget
The right one is live. The left is preview.
ok
i am still having a bug with my sub alert now. it was working fine until i went in and edited the variation text that deals with multiple month resubs
i removed the Just and it stopped showing the image or playing the sound
just shows text now
Go back to it and see if the set image and sound are cleared.
May be a bug that those don't save.
lol I tried the sub thing and now none of my emulations work.
beta 
Logged out and in. Going to try again.
Yeah, variation updated but the image doesn't work. The sound does though.
I get that XD it doesn't make it easier to cope haha
What's so weird though is that BEFORE I edited that ONE word in the variation, it worked just fine
No it doesnt
Now**
I can choose the different layouts and the text moves around but no image or video. Might be the text that's screwing things up. I remember someone was trying to edit the text on something and it wouldn't save.
While i'm here i should go through my alerts and make them all match my stream πΉ
Question about Stream Store. If i create a sound effect. Is there way I can set a requirement up that it must be a particular user? Like ${user} == viewer1
@small adder unfortunatly not at this time
ok
@hearty peak I am not too sure. I haven't played enough with editting everything. I have most of my stuff defaults, lol
On the Loyalty settings how can I change it to where is less than 10 minutes to get a point?
unfortunatly, that is not possible at this time. @vague raven
Okay to questions I've tried to ground control app and I can't seem to get my JWT token to paste in the section that is required also in the song request area where can I upload or put in my playlist link off YouTube or is that not available at this time thank you for the fast response
Try <Ctrl><V> or right click and select paste.
I think the song request thing is on the SE song request area. I just restarted and am loading things up again so don't have my SE open yet.
anyone know where the list of variables is?
@vague raven you put the backup laylist in the song request setting page on the website. The JWT token should be from your account page
On the chat commands page bottom left @hearty peak
‴
Yeah I see it and I copy it meaning I right click in a copy it but I can't paste it in where it's supposed to go
im not seeing the one for months subbed
then you should be able to past there
@hearty peak i am not sure if that is implemented yet. I will have to ask tomorrow when the bot guy wakes up
That variable i think is {amount} from the alert widget.
But that's for the alert, not for chat π€
yea it is amount appartently
Yeah I've literally tried like a hundred times I go to right click where to put it in in no option comes up to paste or any option for that matter so it might just be broken for now which is okay I mainly just wanted to use it for some request but I can just double tab it for now
@ripe laurel btw i fixed the alert by recreating the variation and deleting the old one
dont know why it worked but it did
Congrats π I just restarted so going to set up my alerts again.
for some reason though along with that issue the overlay manager wont show the alerts now
only OBS is
@vague raven try <Ctrl><P> someone said that worked for him.
Even though that's print for me.
Ah ty
lol i think the bot got reset? I hosted the one i usually do and it says i just hosted for 0 viewers.
it worked thanks
Outlook? Haven't heard of that in awhile...
Have to use it for college Β―_(γ)_/Β―
office 365?
A mix of both
Dunno much rlly. Haven't had to touch it yet. Don;t start for another month ish
365 isn't too bad
in the chatbox widget is there a way to align the text left or right? or does it only center
it was nice since i got more than 250mb to store my emails...
@hearty peak hmmmm
checking
cause its default is centered but i dont see a way to change that
for a sec thought your steam library was the sources and I was like "Holy smokes"
LOL
lul
that would be a RIP on my CPU
try using the snipping tool so I can get a closer look, lol
yeh was going to ask how you do it xD
lmao, that message tho
Same screenshot.
if you open original you can zoom π
mine is left aligned
Left align it?
weird. Have you tried deleting the widget and readding it?
o.o
right?
I have a theory as to why that happens
I want to be streaming on a beach too π
anyone elses affiliate subs not showing up
soooo wot do @weary mist @rapid tapir
i submitted on zendesk a ticket for it....i signed up like 3 days ago and my sub never showed up in overlay text or activity feed
How does a tweet modular work
Okay cuz I see nowhere to link your Twitter account LOL
lol true
I think it grabs from your twitch feed
yah know. the stuff that tweets to tweeter
through twitch
its catching on Kappa
any other affiliates not seeing their subs on dashboard
I'm trying to use this Google font for my alert but it won't let me: Janda Sparkle And Shine.
ah crap @hearty peak I thought I could check, but ill have to wait for styler to wake up
sorry :x
Do chat squatters earn points during VODs or just live streams?
Stream has to be online for people to earn points.
Is there a way that a moderator can access a streamer's SE dashboard and UI?
ThanX @ripe laurel
Not yet. That's been highly requested and coming soon β’
thank you very much!
πΉ I think the ETA is later July but will have to see if i can find that post. They want to get it working as well as they can before release π
Found it.
So at least a month.
Did you fix the donation duration @terse yew ?
Is there a way to set the donation goal widget to be consistent throughout all overlays? (if that makes sense)
or do I have to manually change the text/goal amount in each overlay?
@ripe laurel I'm not sure! I set to higher but I'll have to wait for an actual donation to see XD
cus I think i set it at 10 before and it was fine when i tested it but then it was shorter after
Do you have many changes on the overlays? You can duplicate an overlay and make changes but at the moment there isn't a way for things to be duplicated across overlays.
I have quite a few
one overlay is for art and the other is my game lobby overlay
ohh okay
Yeah, when i was testing trying to get the image to show up for as long as the TTS reading the 1000 memes thing i couldn't get the time to be consistent.
I was thinking like how twitchalerts lets you set a donation goal on a separate page and you just insert the 'widget' into OBS
and it's consistent no matter where you put it
Oh, if you'd like you can create an overlay just with the widget. It would basically be the same idea.
Then add that as BrowserSource.
πΉ
With that you shouldn't have to check Shutdown source when not showing so it'll stay on the scenes.
I was checking to see if you were online but you're hosting Lixy π
oh yeah I just went offline hahaha
but i'm using obs to check settings and it seems to be working
Maybe the next time you stream you can adjust the donation alert duration better πΈ
You can reset sessions on your Activity Feed.
yah i'm gthere right now!
i want to reset my tip goal
but when i click oeset only t ip goal
it seems to reset everyhting?
like everything else disappears too and id ont want to reset the donationns stuff
Or try edit session.
okok
If you click under Amount it'll let you type in a number or use the arrow keys at the end.
do you know if everything auto resets at the start of each month?
sinec they have the top monthly donator option
They shouldn't.
so i have to auto restart it at the start of each month?
I don't know though since i haven't had a donation in a while lol
Hmm. They have monthly and weekly things oto.
Europe.
Already Canada Day here too π
reset**
You should be able to see it rolled over if you check your dashboard.
oh man lol okay let me take a look
there are so many settings to get used to again hahah
learning curve
there's thsi bug i think
where if you edit the name of someone who donated in your settings, it counts it as a nwe donation
like
i didnt get 11 tips
LOL
Yeah, if i edit anything it adds the total amount so i had to delete all my donations.
cus this person donated but accidentally did anon so i changed the name to their name and it readdedit
so then i changed it back to anon again
and it readded again
etc etc
LMAO..
do u know if the devs know about the bug?
is there somewher i can post it
And mention the reset buttons too π
Not sure if there's a list of known issues somewhere we can check.
We can use emojis in alerts messages βοΈ
so someone donate 250 bits to my stream and obs crash just want you guys to know. that it might be a bug
@cedar siren That would be on OBS's side. Did you notice your computer slow down before the crash?
no it didnt
@ripe laurel if someone hits reset on something and all of them reset, it's just a visual glitch, fyi. π
@wraith stone Could have been just by chance. I don't believe SE would have been able to crash OBS. SE is just a browser source
So not everything resets? I don't have many things to check lol but good to know π @terse yew
@cedar siren you can get the logs and send it to the devs π
^
can you help me fine those
Open obs, and under one of the tabs at the top you'll find logs
I'm currently on mobile, so I can't tell you which tab it's under.
Maybe help?
C:\Users\AppData\Roaming\obs-studio\logs
^
Or
C:\Users(PC-name)\AppData\Roaming\obs-studio\logs
Depending on how yours is setup
You can also just open OBS. Click "Help" and under "log files" select "upload current log files"
it will upload your most recent log file to the OBS devs to look at.
will it streaming again
π
We aren't the devs, so giving that to us does nothing. :p
^
But it seems the crash was from error code 126 failing to load "amfrt32.dll" and a few modules
Seems you have some custom plugins AND OR running 32 bit plugins on a 64 bit os
--
Gotta figure out this Bits crashing their OBS. I sent 5 bits and it crashed again
@cedar siren do you have the AMD Advanced Media Framework Encoder Plugin and are using an nVIDIA GPU?
where they?
Oh i didn't look at the file. May be using a wrong version π€
Also, you're using OBS 17 not 19.0.3 which is the updated one @cedar siren
π
And they have a AMD Radeon HD 7500 Series
I see that now π
I told them that it is either their version out of date. Or the fact they are running 32 bit OBS on a 64 bit OS
Hopefully downloading the correct one works then π Back to customizing my alerts πΉ Oh it's already past 3:30 and i didn't do my dailies yet -_-
Almost 3:30.
almost 2:30 for me
Hopefully Rinnie will stream opening my presents today. Got her cat a shark costume lol She didn't stream the last 2 days πΏ
don't know who that is but hopefully!
There are a lot of us streamers out there with our own audiences π
π
Can't tell if you are the streamer of who you speak of.. or a fan.. With your username lol
but tbh I used to have a young fan who had a username of similarity to yours except with my name xD
I feel awks saying fan xD
She watched my streams and at the same time works for me.. so idk xD
If i were the streamer i would hope to π myself too π But yeah, i am a supporter but a young one i am not.
Β―_(γ)_/Β― everyone is a kid at heart
Growing up is optional; Growing old is inevitable.
Peater pan never said that!
Peter Parker never picked a peck of pickled peppers either π
Well..
I can't even get bits to donate to test πΎ
But it is my computer!
@ripe laurel What do you mean?
Serriously the bits crashed their stream
No credit card and not in the US.
You can watch a 30 seccond add for 5 bits
Is he still updating?
And you can do it like 6 times for 30 bits
Yeah, that's for US apparently.
huh didn't know that
Well I can't subscribe to people because I don't have a credit card linked to my paypal
Have money on my paypal just no credit card
I think <Alt><Prt Sc> is quicker than snipping if i want a specific window. At least that's what i use. Gotten used to with a second monitor plugged in but i'm in the midst of procrastinating cleaning so don't have it plugged in now.
That's odd. I can subscribe fine with my PayPal.
I do hate how lots of sites i can't tell if they take PayPal or not and then have to go through checkout to see credit card only. Then they send me reminder e-mails and discounts but i have to pay more elsewhere 
lol true
I want to get Rinnie a 10-pack of certain ramen that's on amazon for $17.99 but no CC so can only find it on ebay for $18.99 for a 5-pack .
Have to use Window Capture on my game because Game Capture won't work anymore since IDK which update π¦
My game capture sometimes works
I've gotten lots of things from ebay over the years. I remember getting a beaded pouch and when i got it the envelope had the bumps and ink but someone slit the envelope and took the pouch. I suspect someone in the postal delivery service.
dang
I did take a risk with a Chinese seller for a custom made dress with a long train for one of my streamer friends and she loves it. So there are some gems there π
Sounds pretty.
I was worried about the quality TBH. She's going to do a photo shoot for me as a birthday present later π The seller said the tiara was shipped separately and i haven't heard if she's gotten it yet or not.
"Shipped Separately" Sounds like this discords Soon β’ .... lol In other owrds you might never see it...
(Just teasing this server delivers pretty well with it's smaller dev team)
Yeah lol I was wanting them shipped together but if they were going to ship it separately, why not ship it first? The seller did make a combined price auction for me, which is why i have yet to leave feedback as i'm waiting on the tiara.
Yeah, i usually go for the highly rated ones that have been around for a while.
yeah
And i have the PayPal protection policy π
Well tbh I don't trust allot of community ran things.. cough G2A cough but if it doesn't cost allot then I give them a try
IDK what that is. lol
but I am going to sleep ;~; Super tired... It's like 3AM
I'm ahead of you! Sweet dreams πΈ
β€
@atomic hollow did you forget to fix my All-time-top-donator counter? π or did i missunderstand something? i thought you where gonna do it π ?!

Shadow has been busy with irl things
@lament blade will try to get it done on Monday
I have a contest setup (was very hard to do, because always errors I had), but now if I would like to start the context an error shows up.
My user: kozaka_gamer if you would like to check
Contest:
Error:
Yesterday the bot was like dying, then live, dying then live. Maybe this is contest thing and something else is also fixed?
Do viewers see all the loyalty bonuses they get? Like for following?
how do u reset donation goals
Look in the channel topic, and the sessions link
Hi, I asked this earlier and didn't get a response...
I have a viewer trying to claim a reward. Every time she does, it says in chat that she's claimed it. But it's not actually taking away any of her points for it.
I dont have a subscriber luck bar on the giveaways.... is this a known bug ??
@stuck hamlet
Might be an oversight
Hey everone. In KappaGen I don't see my new BTTV emotes. Any way to "refresh" it? Thanks π
Log out, CTRL + F5, and log in might fix it
You mean, you don't see it in the "Select Emotes" for emotesplosions?
yeah
Has the emote been accepted?
yeap, couple hours ago
Hmm, I guess we'll have to wait and see π€
π€
Question. When someone hosts/follows etc. I hear the alert twice. Sometimes 1 is a bit behind the other. But when I press the 'repeat' button on the Groundcontrol program, it only lets me hear it once. Is this a known bug, or is there something I am doing wrong? I tried to look in this discord using the search function. But couldnt really find anything. Its only the sound btw. The animated alert just shows up once.
@minor sierra you must have 2 sources within your other scenes
You need to tick the option "shutdown source when source is not visible"
I am going to slap myself in the face now. I actually read that solution but I rechecked it and that actually did it. π I love you now. Kappa
\ PogChamp /
@brisk flint does the error show when you try to start the contest, or in general when you just navigate to the Contests page?
might just be me derping but i cant seem to have the entire overlay cover the screen on xsplit. Its in 720p but the alert is centered on the website but not on xsplit
I haven't updated OBS to Studio edition yet, can that hender things with StreamElement overlays and alerts?
So, is there a way to manually add a subscriber to streamelements stats?
I'm missing one in my list. My first one.
@tardy saffron Yes, some features don't work on OBS Classic because it is so old, and OBS Classic is also unsupported by the OBS devs
I knew one day this would come. Remember me fondly obs original β€
Hello
I have a quick queston
is there a way in the store to have the item react with chat? I am creating a store item to give each person in the chat 300 points. I dont want one of my mods or myself to stop and type the command...can the store redempion do this automatically?
The "make it rain" feature from Revlo? @coarse lake
yes
It's been talked about, but I'm not sure what the decision was on it.
yea I just want to keep the mods and myself from having to type too much and let the bot work for me.

But he's just a child
Child labour is bad!
Nah, But for real I get it. Dw. Maybe someone more qualified will answer
gotcha
is there no way to disable the tipping page once you added your paypal email?
THANKS
