#helpdesk-twitch

1 messages Β· Page 68 of 1

tawny pivot
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@vague pond Could you try parting, and join the bot again πŸ˜ƒ ?

vague pond
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done

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still doesnt work

silk patrol
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@vague pond it was restarted to push an update, it's back now
or soon if you are in the queue

vague pond
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its kind of annoying since i am live right now and it wont work

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oh ok i see

urban beacon
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Nope. Not up.

restive jetty
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Bot just came back up for me after part/join

silk patrol
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Just be patient guys, i know it sucks, but update have to be pushed anyway

vague pond
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well back to nightbot for the moment being

urban beacon
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An update shouldn't keep the bot down for this long. Also, why not roll updates on a schedule? If they're this inconvenient.

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Like I understand this is a free service, and I am grateful for it. But I'd imagine down the line they're monetary plans, at which point user-retention is huge.

dense plaza
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hello, it is possible somehow to import my followers to StreamElements? Widget on my overlay does not show any name.

silk patrol
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@vague pond it should be back now, no need to use nightbot ^^

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@urban beacon even if the bot is updated on a schedule, people are using StreamElements worldwide, so it will always be a problem for someone

urban beacon
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Yes, but that way it can be planned around.

silk patrol
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update usually take 1 or 2 minutes

urban beacon
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And it would also reduce the amount this issue happens

dense plaza
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@silk patrol hmm, I see there only number of followers, or am I blind? πŸ˜ƒ

urban beacon
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I.E, 4-5 changes in repository, have a nightly build or a test server, then deploy to live weekly.

silk patrol
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in the future, an announcement will probably be made a few minutes before

urban beacon
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Something like that would be incredibly helpful.

vague pond
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Well its working now. Im not sure if there was a heads up warning about it happening or anything, but it would be great if you could let us know before you update it tho

silk patrol
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@dense plaza my bad, it's only for numbers there ^^

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it will be empty until you get a new follower

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SteamElements has no way to know who was your last follower before you use StreamElements

dense plaza
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@silk patrol itΒ΄s OK ;)
OK, so I need to wait for new follower, IΒ΄m a small streamer, so it can took forewer πŸ˜„

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thanks

urban beacon
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Events triggering twice.

crimson granite
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The bot is fucked today?

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roulette keeps stop working.. and hype for subs is x2

left jolt
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^

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My bot is not working well at all today

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is something up?

crimson granite
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and twitter is double aswell

silk patrol
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@crimson granite @left jolt an update just got released, everything should be back in a minute or 2

crimson granite
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Thanks

left jolt
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Thank you!

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@silk patrol should i refresh the bot in the channel in 5mins or will it just start working again?

misty flower
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😦

ocean mango
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^

misty flower
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glad i'm not streaming smh

silk patrol
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@left jolt it should be back on its own, but you can still try to part it and add it back

left jolt
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@silk patrol any update when x2 sub bonsu for affiliates is going to work?

weary mist
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@left jolt mine is working great. Have you checked the loyalty settings recently?

restive jetty
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@left jolt @weary mist I had to log out and back in to get mine working.

stark canopy
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I have a quick question about song requests. Can I set up a base playlist that always plays and then songrequests come in when requested. Something like how nightbot works

weary mist
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I have to log in all the time, because I am back and forth between like 4 computers, lol. So it worked outta the box for me. But a quick sign out, sign in, or a hard refresh, even a cache clear might have to be done

silk patrol
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@stark canopy yes, there is a backup playlist you can use when the queue is empty

stark canopy
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@silk patrol Where would I find that?

silk patrol
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@stark canopy in the song request settings

stark canopy
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@silk patrol Found it thanks so much

upper steeple
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made bot part channel and rejoin, says streamelements is running but no commands work still

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never mind it is just really slow in responding

weary mist
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yeah, normally it will take a few minutes once you part/rejoin, more if many people are doing the same thing. I always recommend waiting, and trying to just re-save a few settings. Normally works faster than parting/rejoining

sharp hare
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StreamElements seems to be in a bad mood this morning

silk patrol
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@sharp hare an update got pushed, it slowly coming back

sharp hare
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there an update post about what was updated?

weary mist
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something delicious, though its mainly a testing update first

stark canopy
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Can I import my jar from stream labs

weary mist
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if everything goes well, there will be an announcement

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@stark canopy unfortunatly not, tho we have a new jar on its way

sharp hare
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i think the number 1 request was moderator dashboard access. crossing fingers for that

stark canopy
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Okay thanks

rough jacinth
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So, can somebody from dev team say something about this trouble? " If item is on cooldown and somebody redeem it - coldown refreshes. This is completely not right". My viewers is so angry about this. They just cant order game-queue cause of this 😦

stark canopy
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Is there anyway to get the bot to display my total number of followers?

turbid reef
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@stark canopy yes, $(channel.followers) should do it NaM

stark canopy
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Can I do it on the overlay editor

silk patrol
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@stark canopy yes, using the total followers widget

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@rough jacinth it was added to the bug list, the devs will look into it as soon as they can

stark canopy
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When I using total followers it displays my follower count since I started using stream element @silk patrol

silk patrol
stark canopy
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Thanks

idle plank
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Is the bot down again?

rose shore
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So I got an email saying I should ask this in the Discord. One of my viewers keeps attempting to claim a reward, and every time she does, it'll say in chat that she's claimed it. BUT it's not taking any of her points for it...can anyone help??

vivid trail
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@rough jacinth Thank you for your feedback! It's been added to the internal bug report by @weary mist for devs to review 🐹 πŸ’¦ I added a screenshot.

split harbor
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@silk patrol a little late, but I checked and I am on the most recent version of OBS studio but none of my BrowserSource's have the option to check the box to make sure the alert sounds aren't spammy

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(also hi @crisp plinth !)

weary mist
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@split harbor scroll down πŸ‘

split harbor
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HOLY whelp

weary mist
split harbor
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hi5LUL THANKS

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It's the shutdown when not visible, right?

weary mist
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yessir

split harbor
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Thanks!!

unkempt oasis
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πŸ‘

idle plank
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Hey the bot is being pretty unresponsive on my chat, are there updates being rolled out currently?

violet pollen
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Any ideas why SE keeps disappearing from my chat?

idle plank
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^

ocean mango
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^

tawny pivot
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We are taking a look into it πŸ˜ƒ

valid swallow
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Hey guys πŸ˜ƒ Don't know if I'm missing it: is there is possibility to reset your chat stats?
For examble, I would like to be able to reset them, when I'm getting new emotes, so I can see how frequently they're being used compared to older ones.

sturdy cedar
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is there a way to do a soundrequest with a title of song?

stuck hamlet
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So youtube's API works in a very special way. We get allocated 1m points to spend every single day. (capped at 16m a month)

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Searching a song costs us ~100 points, meanwhile direct urls only cost 7. We currently have so many people using songrequest that we had to disable the search feature until we can get these limits increased.

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we are working to get song search back

jolly ice
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Is there something wrong with my StreamElements setup? It says I have 29 followers even tho I only have 7

sturdy cedar
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ah ok good job @stuck hamlet πŸ˜ƒ

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but very important is an edittext on default commands to change languages

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πŸ˜‰

stuck hamlet
sturdy cedar
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yeah πŸ˜ƒ

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is it in plan right?

stuck hamlet
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Zilla, where does it say that?

small shoal
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Hello um stream elements isn't working for me or MchizO

stuck hamlet
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Im not sure Gekan :/

sturdy cedar
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ah ok

stuck hamlet
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StreamElements bot or?

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The bot isn't in Chizo's channel.

jolly ice
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@stuck hamlet It says that on the website, in OBS it says I have 0 followers but on Twitch I have 7

stuck hamlet
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Strange :/ maybe one of the devs can fix that

small shoal
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thanks ! πŸ˜„

jolly ice
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How is it current setup? You should make it so it grabs the current followers directly from Twitch and output it in the overlay with 2sec auto-refresh

stuck hamlet
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it does

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which is strange

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can you log out, hit CTRL + F5, and log back in?

jolly ice
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Well now it's back to 0

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even tho I have 7

stuck hamlet
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on obs? or on the site?

jolly ice
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Both

pseudo horizon
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We are having problems with StreamElements is leaving unnoticed from the stream when the channel is live.

stuck hamlet
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oh you're talking about the widget

jolly ice
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And it also does not say who my latest follower are either

upbeat tree
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Anyone know if it is possible to lose twitch affiliate?
My channel just got it and I'm going out for most of July and won't be able to stream..

stuck hamlet
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It is possible.

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Zilla, can you replay the alert on your dashboard?

fiery lake
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Don't you just get it for a year and then they review it?

jolly ice
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@upbeat tree It is possible, but message Twitch about it and put a Offline banner on your Stream telling when you get back and you should be fine

upbeat tree
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Thx @jolly ice

jolly ice
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@stuck hamlet It now shows on the dashboard that the "bot" is the latest follower but it did not update my total followers counter.

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Now it's updated to 37

stuck hamlet
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I wish i could look into it. but i cant, one of the devs will have to look into it

jolly ice
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Do you have a bugreport page to send bugs?

stuck hamlet
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@tawny pivot can you have a look at this mans stuff?

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tl:dr, widgets saying he has more followers than he actually does

jolly ice
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@tawny pivot here's the roundup so you don't need to scroll through the chat:
-Total Follower widget shows incorrect follower amount or none if I reload the overlay dashboard.
-Latest Follower does not show the correct latest follower. Almost always it won't show anything until someone follows me.

weary mist
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the widget doesn't remove un-follows, it just incrememnts when you get a follow. don't know if that information will help you figure out what you want to do or not

jolly ice
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Well it still won't show who my latest follower are or update the counter to the correct amount

ocean mango
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HOw do i get the Sub meter to work? in the overlay

dawn wasp
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is there any way to get sub level in the Subscriber chat alert?

simple tree
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I can attest to the follower thing. For me it's the follower goal, it says 11/100 for example when I have 69. I thought there was something I was doing wrong.

misty wagon
simple tree
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oh that's exactly what I needed! thanks

tight rover
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Bot unresponsive in my chat right now, after leave/rejoin

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slots, roulette, and other commands not working...

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Tagging @misty wagon

misty wagon
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Yes just reported it to Devs

wind moat
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bot is down for me as well

quiet trout
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Same

west canyon
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After changing my name on Twitch, the SE bot doesn't seem to be in my chat anymore. I tried the part channel -> join channel thing

left jolt
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my bot isn't working again 😒

west canyon
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do I need to start streaming before the bot joins my chat?

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oh wait everyon's bot isnt working?

left jolt
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it was working on and off today

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now its dead again 😒

north quiver
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everytime we reload the bot it works for about 5 minutes

west canyon
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the bot just wrote something in my chat

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StreamElements: StreamElements running MrDestructoid

left jolt
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i tried to rejoin my bot and it still is silent even when it joined back into channel

west canyon
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but my custom commands don't work xD nvm

shy ridge
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i have problems with the overlay taking up to 10-15 sec befor it's loading on the stream it's really putting down my stream quality down :S

left jolt
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Is stream elements bot broken again?

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i retried to reload it to chat and it didn't even announce itself when it came back in.

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trying to do a raffle 😒

west canyon
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yeah other than a random "stream elements is running" in my chat, it doesn't do anything else

pseudo horizon
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What is happening guys? the bot left 4 times today on a channel i am modding. what is going on?

rose shore
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Streamelements isn't even working on my channel....don't quite know what to do. I'm doing a 12 hour stream today too!

junior shore
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API on Twitch's side is having issues which is affecting the bot.

pseudo horizon
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@junior shore Do you know how often it happends?

left jolt
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ah

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i been noticing drops in frames on my vodcasts

junior shore
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I don't have that information. Sorry about that. @pseudo horizon

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Drops in frames while Kappagen is going? @left jolt

left jolt
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i am currently not using kappagen

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but i am doing vodcasts during the day when im at work and i can see upload drops repeatably from twitches end

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there is something happening to their connection

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i know others mentioned twitched this whole week was having massive connection issues

junior shore
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It's partly because of the affiliate sub button.

shy ridge
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when will the bot work again ??

stuck hamlet
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nuuls is fixing some potato code

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As soon as possible

shy ridge
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in a hour maybe ?

tawny pivot
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Live channels ~10 minutes.

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@shy ridge You can part the bot and join to get moved to the top part of the queue.

shy ridge
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?? @tawny pivot

stuck hamlet
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i mean, what dont you understand about that?

shy ridge
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all ^^

tawny pivot
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Everyone is in a big queue.

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You might be at the very bottom which will take an hour.
So there's the option to part the bot. And then rejoining to get moved to the top.

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Which might be a minute give or take

azure dock
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Having problems When I'm testing out my tip alerts, I have OBS open and it's showing my test follow alerts and test host alerts (both pop up fine in OBS) but when I go to test my tip/subscriber alerts nothing is popping up in OBS

misty wagon
azure dock
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Thanks, unfortunately I already did that and the alert isn't popping up in OBS for my test tip and test subscriber alerts

weary mist
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is the alert popping fine in the browser?

azure dock
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Yes, I thought maybe it just won't pop up in OBS until I'm live streaming for tips and subs

weary mist
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what obs are you using?

azure dock
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V0.659b?? I'm not sure, regular one

weary mist
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hmm, that seems like one that is old and un supported anymore.

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get studio

ripe laurel
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OBS Classic hasn't been supported or updated for quite a while now. The OBS Studio is the one that's getting all the attention πŸ‘

edgy kindle
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Oh hey a league streamer

azure dock
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Haha yep, thanks tho I'll have to get studio

echo hound
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What's wrong with all the bot and alerts issues lately?

trim perch
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little more detail there, perry posted there was a mass disconnect and it was reconnecting at 2:55

ripe glen
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Hello. Month ago I asked about access to streamer's dashboard. Did you add this option? Can streamer add rights to user so he can edit streame's dashboard?

ripe laurel
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Apparently twitch's API has been having issues.

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It's still in the works. They want to get everything working as well as they can before release. I think the ETA was like a month or so? Sometime July maybe.

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Unless i'm thinking of something else.

distant marlin
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so i saw we finally got giveaways, but is SE down? bc its really slow, and nobody was able to enter the giveaway from chat

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also is there a way on twitch to see which mod banned someone , after the person got unbanned?

trim perch
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this might still apply "Hey guys we're sorry for the bot hiccup, we're reconnecting to all channels as fast as twitch is allowing and are working on a method to prevent all bot disconnections in the future."

distant marlin
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thank you πŸ˜„

trim perch
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has this been resolved @proud pumice or could this been another issue

cobalt niche
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Having major issues with bot responding to commands. I'm constantly having to part and rejoin the channel

trim perch
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then I would imagine the mass disconnect is still being worked on. Anyone with additional news feel free to update.

deep hound
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Hello all, is there a way to edit a giveaway?

quiet trout
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Aaaand bot broke again

lament blade
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my bot keeps leaving my channel today, is that a know issue?

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known *

trim perch
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I think you need to refund the points and remake as far as I know @deep hound I am not seeing an update after starting option

quiet trout
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We all seem to have it

proud pumice
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Yeah we're still fixing it. I'll update once its all in channels.

quiet trout
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My bot cant even join anymore

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Join channel button doesnt react

weary mist
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It has to join ALLLLL da channels, give it a bit of time @quiet trout

lament blade
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okey thanks Perry, can you fix my "all-time-top-donator-count" aswell πŸ˜› ?

torpid quiver
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Hmm, when i add a subsound to my alerts it won't play when triggered. Actually after pressing the text sub, it will show the alert once but without sound but every further test i send won't go trough until i reset the browser! Same affects on OBS!

deep hound
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@trim perch Thank you! I am liking what I see from StreamElements, and since this is new it's understandable. That said, an edit button for ongoing giveaway may be neccesary.

trim perch
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They just rolled out the new giveaway option yesterday. What are you trying to edit?

misty wagon
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@torpid quiver your bot is currently not in channel. Do part/join

torpid quiver
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Do i need the bot in my channel?

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I just wanna use the alert system at this moment

trim perch
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yes, how else will the bot know it happen

deep hound
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@trim perch Well, for starters, the decription entered for the giveaway does not appear anywhere, especially the public page. The picture also does not appear. That was what prompted me to want to go into edit mode to make sure those are entred and submitted correctly, which I found was also missing.

trim perch
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you can mute the bot @torpid quiver if you dont want it to say something, but it needs to be in the channel to work

deep hound
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@trim perch Side note, there doesn't seem to be a way for multiple giveaways. but that may be by design. I would like to suggest for that capability.

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Please don't take these as complaints. Just things that I find are missing from what would make for a better experience from a user standpoint. All in all I love this service.

torpid quiver
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Alright i sent the bot to my channel!

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See if the test trigger works

left jolt
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Contest doesn't let you have sub options for affiliates yet?

trim perch
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@deep hound hmm the description does not show, interesting, might be a bug. Blue confirm!

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@torpid quiver mod the bot too, just to be safe (im pretty sure that is a must)

torpid quiver
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Already have it as mod

trim perch
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@left jolt what kind of option, like a sub only contest?

wind moat
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the bot is broken again in my chat:)

left jolt
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yes

trim perch
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I think Perry is still workin on it and will update shortly

ripe laurel
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Bot finally rejoined the one i'm watching.

trim perch
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@left jolt I dont think that is an option, but a work around could be sub only chat mode while it runs

torpid quiver
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Ok...so i noticed that, when it's a new sub (Not resub), the audio and alert trigger!

But when it's a resub for example, no Audio / No Alert at all and all further alerts won't go trough.

weary mist
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@wind moat it will take the bot some time to rejoin, it has to join alll the channels

torpid quiver
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Note: Those are all Emulating Subs ^^

left jolt
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@trim perch Oh! Sorry i meant Giveaways* blah

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there is no sub options for me as an affiliate within giveaways

trim perch
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@left jolt "You can improve your subscribers chance of winning the giveaway with luck, set the bar to determine the luck multiplier. How it works? setting the bar on 2X will give your subscribers twice the chance of winning (equal to buying 2 tickets), this can set up to 10X"

deep hound
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@trim perch Also, and this is more minor, the giveaway and stream store background will not change to a diffenet image. I used a different computer to check, and it's not being changed.

weary mist
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@deep hound ill make a note of that

trim perch
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Scalper halp xD

stuck osprey
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hello, is there a way to use the songrequest feature without using a link but just words?

deep hound
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@weary mist Thank you! Sorry for the stream, again, these are not complaints. I understand that this is new. Please keep up the great work.

left jolt
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@trim perch so that is the bar in loyalty correct? there is no bar or luck within the contest panel?

weary mist
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@stuck osprey Styler - 6/20/17 at 6:04 PM So youtube's API works in a very special way. We get allocated 1m points to spend every single day. (capped at 16m a month)

Searching a song costs us ~100 points, meanwhile direct urls only cost 7. We currently have so many people using songrequest that we had to disable the search feature until we can get these limits increased.

tidal swallow
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@rough sonnet if you're having trouble with the bot, these guys can help you here

deep hound
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I am going to utilize the giveaway function.. Let's test for more bugs

stuck osprey
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oh wow now i understand

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thanks

trim perch
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@left jolt for giveaways, its the bar in the loyalty setting from my understanding

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it will gie them higher chance

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not for contests from what I see

left jolt
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alright thank you

trim perch
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πŸ˜„

weary mist
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heh, thanks @trim perch for the help

trim perch
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I felt like I was fightin a boss battle xD

deep hound
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The battle is far from over!! lol

trim perch
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Overdrive meter is a go

deep hound
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Is there a way to send a consolidated bug report to your team?

tender heath
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is there a way to give someone "regular" status after they have spent a certain amount of time in the channel?

weary mist
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@deep hound just send me a nice, long, DM

trim perch
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⬆

weary mist
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@tender heath not at this time, though having more control over that type of thing has been requested

trim perch
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@tender heath manually you can add them only for now

weary mist
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I do have a workaround though

deep hound
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It will be long.. I can't promise nice.... jk thanks for the help@weary mist and@trim perch

weary mist
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Put a store perk that people purchase to be a regular, then when they redeem it and it pops in chat, either a mod can give them the status (!level <username> 300) or you can add them at the end of the stream on the dashboard

trim perch
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oooo I like that

weary mist
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πŸ˜‰

deep hound
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Another question... how do I edit my time zone in Stream elements?

weary mist
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@deep hound depends on what you mean, lol

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if you are trying to do the ${time} command, its one thing

deep hound
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Like in the statistics. Does that show me record according to my time zone?

weary mist
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ahhh, no

deep hound
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Server time then?

weary mist
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yea

deep hound
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gocha

empty fjord
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BUG!! I FOUND A BUGG!!!!

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Whered the other tab go?

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thats the countdown widget, btw.

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Ugh.. it works fine now.. not sure what that was tho, the secondary text thing

edgy kindle
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@empty fjord What browser?

empty fjord
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Chrome

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most recent (59.0.3071.115), on Mac OS Sierra

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only happened once though..

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actually no, its still acting weird

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clicking around in the settings boxes/accordions, while switching layers fucks it up completely

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seems like its showing some settings for the chat box, some for the countdown widget, and collapsing the accordion breaks the main widget settings (like the message format)

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super weird.

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Another thing: Open Sans Condensed is available as a font choice in the countdown widget - pretty sure it shouldnt look like this πŸ˜‚

near ember
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Any way to use a widget within a layer on multiple overlays? Currently if I want to change 1 thing I need to change it manually in 6 different overlays

stuck hamlet
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wait wat

empty fjord
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@near ember dont think so - you could set up a few generic layouts in the overlay manager and use them on top of each other in OBS

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like i have a separate overlay that only has alerts + kappagen in it

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and another one for the other shits

near ember
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That's a good idea. Will definitely do that

empty fjord
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i know that kind of defeats the whole point of having everything in a single source, but its a hackidy fix that works ;p

stuck hamlet
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idk what you wanted to do :p

near ember
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Only thing is that I have alerts in different areas of the screen on each overlay

rough sonnet
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The bot keeps not responding. It's only started happening today. ???

empty fjord
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@stuck hamlet basically, he wanted to use an overlay as a widget, kinda

misty wagon
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@empty fjord check vip channel πŸ˜‰

near ember
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Like.. I want to change my bit notification TTS voice. I currently would have to change the voice in 6 different overlays rather than just once

stuck hamlet
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y do you have 6 different overlays?

empty fjord
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I cant think of a workaround for that @near ember. I can only suggest that you try to use my previoussly mentioned hack to reduce the amount of overlays

near ember
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Left webcam, right webcam, full facecam, mobile games, then 2 specific games that need weird placement

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Will play around with it @empty fjord , thank you

slender bane
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hey guys - what can I do when SE is in the channel but not responding to commands? happens every few days

misty wagon
#

Part/Join bot

empty fjord
#

@near ember No worries man, feel free to @ me if you run into trouble πŸ‘

stuck hamlet
#

@slender bane we had a tech issue witht he bot before

slender bane
#

@stuck hamlet FeelsGoodMan ty

lament blade
#

is streamelements crashed?

stuck hamlet
#

no?

#

when you say StreamElements, i have no idea what you mean.

vocal mango
#

Hi! I have a question πŸ˜›

stuck hamlet
#

the bot? the site? the services?

deft sinew
#

bot

stuck hamlet
#

hi Nikki

proud crow
#

The site is online.

#

The bot I have no idea.

lament blade
#

the bot

ripe laurel
#

When the scroll bar disappears or goes blank in overlay editor i just save and go back and go in again.

idle plank
#

Bot isn't currently responding to commands rip

proud crow
#

The services are mostly online.

ripe laurel
#

The bot isn't responding again, yeah.

vocal mango
#

The bot!

#

Its capturing all my follows, etc

proud crow
#

Yay!

stuck hamlet
#

No the bot is not dead, we had a technically issue with it before, its rejoinning. please check #announcements

vocal mango
#

O

#

Sorry

#

Oops!

stuck hamlet
#

If you'd like Parting the bot, and making it rejoin should put you at the top of the queue

ripe laurel
#

I'll tell the streamer to rejoin it again. It left again -_-

#

This is on twitch's side right? I saw some other bots post about updates and stuff too.

#

Affiliate stuff i'm thinking.

stuck hamlet
#

We launched giveaways, and then i quote "nuuls is fixing potato code"

ripe laurel
#

Okies. So don't join bot yet?

stuck hamlet
#

wat

#

no, i meant before

#

now you can make the bot join, and it should be good

ripe laurel
#

Did that a few times today lol But will try again.

torpid quiver
#

Ok so are resubs bugged just for me?

sand sonnet
#

I know you probably got nagged all day already, but I was wondering if I can be expecting the bot instance to return to my friend's channel anytime soon?

humble ether
#

@proud pumice @turbid reef ,, yo,, guys,, if a viewer changes twitch name,, how do they get their points back ?? Does that happen automatically ??

empty fjord
#

@humble ether if its a case of a single viewer, im sure you can just manually add his points onto the new username, no ?

humble ether
#

but i dont want to do that if it then happen after that automatically .

#

πŸ˜‰

empty fjord
#

pretty sure the bot only picks up people by their chat name, so i wouldnt count on it to happen automagically

stuck hamlet
#

it doesnt not support name changes, if someone changes their name, they "lose" their points

empty fjord
#

aye, so youre safe to move it manually πŸ˜ƒ

hearty peak
#

is there not a way to cut off a box within the overlay manager from the top?

humble ether
#

thats kinda stupid πŸ˜„ even revlo bot could figure that out πŸ˜„

hearty peak
#

like i can manage the size of a box from the bottom right corner, but i dont have the option to shorten it from the top down

vague raven
#

How do I add the streamlabs alert box to my current overlay generated on stream elements I can't use stream elements alert box because I have sounds and images on stream labs uploaded to it and I no longer have access little certain files because I have a new pc can anybody help me with this issue I already integrated stream labs to my stream elements

olive lintel
#

@vague raven the best way is to go to streamlabs and re download your files from there and remake them in streamelements.

ripe laurel
#

Yeah i just moved the top where i wanted it and then used the arrow keys to shorten the bottom.

hearty peak
#

yes i know that but thats not what im asking

olive lintel
#

or I take a screenshot from my OBS in full resolution and pasted in the overlay manager of Streamelements and in that way I can put everything where I wants πŸ˜ƒ

#

@hearty peak please, give us an example. I know what you mean about click top of the box to resize it to whatever you want... but why do you want to do it?

hearty peak
#

im trying to crop it

#

as opposed to resize it

#

i.e. maintain a 1080p res

#

but shorten the topo

#

top**

olive lintel
#

@hearty peak atm, as far I know, streamelements doen's have a Crop option. the best way is to take a screenshot of your OBS preview screen or stream and paste it inside your overlay manager to arrange everything to perfection with the actuals tools

vocal leaf
#

can you only enter a giveaway once? or is there a way to buy additional tickets?

cobalt niche
#

Anyone know how to get Stream Element's Twitter alerts to work in chat?

hearty peak
#

well unlike the bottom portion of the overlay manager i cant move an image outside of the top

#

if that makes sense

#

like i can have part of a full image hanging out outside the bottom or sides

#

but it gets stuck at the top

misty wagon
#

@cobalt niche have you found the module yet?

olive lintel
#

@vocal leaf you can buy ticket everytime you want

cobalt niche
#

@misty wagon I have. Wondering if I need to include the @ symbol or not when typing a username to follow!

vocal leaf
#

no, not working currently

#

e.g. running a giveaway now

#

viewer purchase 1 ticket

#

wants to buy additional ones, gets error

cobalt niche
#

@misty wagon Think I just found out lol, had a user named "StreamElememes" follow me FailFish

vocal leaf
#

"you already entered giveaway"

cobalt niche
#

@misty wagon WHO APPROVED THE USERNAME Kappa

misty wagon
#

I'm a bit lost with your previous response haha but am happy you found it.

olive lintel
#

@hearty peak yep, I know what you means. it's time to use an external app to "crop it".

cobalt niche
#

@misty wagon Lol thanks!

olive lintel
#

@vocal leaf let me do some test

vague raven
#

@olive lintel how can redownload them

hearty peak
#

bleh ill just create a seperate overlay for it if i have to and move it in OBS

olive lintel
cobalt niche
#

@misty wagon Any plans on including a {url} argument for the tweet module? Would be very cool!

misty wagon
#

I'm unsure what that would do @cobalt niche ?

cobalt niche
#

@misty wagon Provide a link to the tweet it's referencing

misty wagon
#

That is currently the case afaik

cobalt niche
#

@misty wagon Maybe it doesn't provide a link for tweet replies? Just tweeted a reply to test it out and was just the text from the tweet

#

@misty wagon So sorry to bother you btw

misty wagon
#

No problem, I just tweeted you as a test

cobalt niche
#

@misty wagon Did it work?

misty wagon
#

See your channel chat

cobalt niche
#

@misty wagon Replied, alert is in chat!

misty wagon
#

But the original tweet is not. Can you show me a screenshot of your twatter module config pls

cobalt niche
#

@misty wagon Of course, PM or no?

misty wagon
#

No nudes in there no? πŸ˜ƒ

cobalt niche
#

Alrighty then, that answers my question

misty wagon
cobalt niche
misty wagon
ripe laurel
#

Just found out the link protection doesn't use the name but says: Reason: StreamElements: ${user} It's OK. Just don't do it again..

olive lintel
#

@vocal leaf yep, confirmed, you can only buy 1 time. it's time to wait for @tawny pivot to ask him to add that option. (multiple ticket purchase )

vocal leaf
#

SeemsGood

cobalt niche
#

@misty wagon Hmm, wonder why mine didn't work. Do I need to follow StreamElements through the module?

misty wagon
#

@cobalt niche it shows with link on my channel. I think you do need to follow but am unsure.

cobalt niche
#

@misty wagon Ok, thank you!

olive lintel
#

@misty wagon when will be the "super themes" available? nanito3

misty wagon
hearty peak
#

what do if sound isnt changing for bits alert

olive lintel
#

@hearty peak don't forget to click save (are you using FF or chrome?

hearty peak
#

chrome, i hit save and it didnt change it

olive lintel
#

try refreshing the web

#

with ctrl+f5

hearty peak
#

ok so i think its something to do with the variations

#

but its doing emotsplosions even though i dont have that selected and its still playing the default sound under mine

strange hill
#

I can't find my DeepBot API Secret

misty wagon
#

@strange hill Are you a $10 lifetime or $5 monthly paying Deepbot users? Only the $5 have access to it is what I understood from other Deepbot users.

strange hill
#

$10 lifetime

clever mango
#

I have an API command for nightbot and I'm wondering how I can "convert" it into something SE bot understands. Can someone help me with that?

#

command is !pubgs [player name]

#

response is $(urlfetch https://2g.be/twitch/PUBG/command/query=$(querystring))

prisma sundial
#

My follower sound wont lower no matter how low i put the volume

clever mango
#

are you clicking save after lowering and then testing it?

prisma sundial
#

yes

#

i just deleted a variation and it still plays the variation as well

#

it like nothing is saving for me

clever mango
#

hmm

prisma sundial
#

I cant figure this out and its putting a damper on me streaming

weary mist
#

try closing the editor and reopening

#

sometimes it gets stuck in cache

prisma sundial
#

ive tried everything

#

aside from just remaking all my overlays

weary mist
#

im not sure if it would effect it, but what browser

prisma sundial
#

chrome

weary mist
#

hmmm

prisma sundial
#

ive gone and deleted all overlays

#

then opened up another hit test on tips and its still playing an old one

#

im at a lost

untold estuary
#

I set up a variation sub alert and when trying to test it after saving, it only gives me the default alerts, not the custom image/sound etc. that i've created. Any advice?

#

I am trying to preview a custom $9.99 sub alert, are those not previewable?

#

There are the default event emulator options of 1 and 3, those look identical/default as well.

scenic depot
#

Anyway to set up a Multistream with StreamElements the same way Nightbot can??

#

in theory that should work but i cant get SE to edit commands 😦

#

when i enter whats in the "!multiset" it works but when i try the command it does not

clever mango
#

I may be wrong but I don't think one command can trigger another command right now

#

I've tried before and couldn't get it to work either

scenic depot
#

yeah i was afriad of that 😦 then ill keep using Nightbot just for the multiset then...

clever mango
#

Yea, SE is still very much in development so I use other bots as well for certain things until SE implements them

open burrow
#

Does anyone know where on the paid version of BitStream on android

#

you can add the overlay?

clever mango
#

yep

#

one sec let me pull up my phone

open burrow
#

Thanks

clever mango
#

ok with the app open click the arrow/box in the top right

#

select web sources

open burrow
#

Mate thanks!! ive found it

clever mango
#

type your overlay link in the SOURCE URL box

#

you're welcome

open burrow
#

Theres no way to long press and paste into it?

clever mango
#

I think you could if you can open SE from your phone browser

#

I didn't even think to try that facepalm

#

I typed in those long URLs

raven vapor
#

Can i have some quick help

#

please

clever mango
#

What's up

raven vapor
#

For the contests tab, how do i make it to give players their bet amount when i win

#

Do i do a command?

#

Oh wait

misty wagon
raven vapor
#

it only gives one of the players money

#

I thought it gives all the people double that voted on the correct answer

clever mango
#

you pick 1 winner

raven vapor
#

Oh crap

#

okay

#

Thanks

clever mango
#

after the contest ends

misty wagon
#

for that you might want to use a !sraffle, not the !raffle. !sraffle is single raffle

upbeat tree
#

So the backup playlist song not whowing up in the current song windget on overlay manager is still not fixed... This is a bit agrivating.

misty wagon
rocky ember
#

is there any way to export the loyalty stuff (like points amounts) into a CSV?

misty wagon
#

@upbeat tree I know you have been asking this a lot and waiting for it, I'm sorry for that. Honestly we love to see a lot of things and again I agree, it's annoying but we only have limited amount of time and resources. Patience is a virtue. ❀

upbeat tree
#

That is like the one thing that needs to be fixed ;~;

misty wagon
#

@upbeat tree only from your point of view πŸ˜› but I get where you are coming from. Again, I wish πŸ’«

upbeat tree
#

I understand that new things are nice. But things that are broken really need to be fixed before focusing on new things. Atleast that in my stand point.

misty wagon
#

Again I understand your frustration but we are not a gaming company that just adds new stuff and neglects the basis. That's unfair.
In fact a lot of our time and resources are currently spend exactly on that; the basis. Scalability, keeping the machine running smoothly and not adding all sorts of bling.
So basically what you are saying is a compliment to us, thank you. We do our best to make an awesome, great and stable platform for hundreds of thousands of users.

#

Also to add to that; we always communicate open and fair with our community. I hope that counts too. You people are the ones we are doing this for and to give you an idea; It's 4AM in Amsterdam πŸ˜‰ ❀

crimson granite
#

Hey everyone! oes the sub goal widget only count paid subs or twitch prime subs too? Mine says I have 7 subs, when I really have 10... Not sure why the numbers are off. I have tried to refresh both the overlay in xsplit and on the streamelements site. Any advice on this? thx and I love the service!

misty wagon
frigid flare
#

my bit cup isnt responding to anything

misty wagon
#

On the right of the screen

frigid flare
#

like follow, sub, donation, bits

#

it just stays empty?

misty wagon
#

answering in your Twitch chat

crimson granite
#

Im sorry I should have been more specific. I am meaning the sub goal text on my stream overlay. It's the text that is shown on my live stream.

frigid flare
#

okay is anyone else able to help then

#

Latte said outside his knowledge for obs

misty wagon
#

Oh wow you're fast, I was still answering in Twitch chat. You are using the cheer cup in OBS, not the one in our overlay Manager. You have to set it up in our Overlay manager and then take the url from the whole overlay set and put that one as a brower source.

#

Maybe it's better you aren't doing this on stream and you have more time πŸ˜‰

frigid flare
#

im using the one in overlay manager...?

#

obs doesnt have a cheer cup?

#

like

#

it doesnt work on the overlay manager on the site even

#

like my cup isnt working full stop

edgy kindle
#

@frigid flare From what I understand SE bitcup only supports bits? I tried using the event simulator but only bits shows up

frigid flare
#

ah

#

okay

#

cheers derpy

misty wagon
#

Use KappaGen to make is nicer, also Cheer Cup 2.0 is coming. A lot more functionality.

frigid flare
#

im using kappagen?

misty wagon
#

I'm responding to what you say on stream, bit delayed I guess

frigid flare
#

yeah

#

just talk in here

edgy kindle
frigid flare
#

yeh

edgy kindle
#

@frigid flare ^bit emulation

frigid flare
#

just did a cheer in the test and its working

edgy kindle
#

If you're okay with it I would suggest temporarily use StreamLabs if cheercup is 100% needed

frigid flare
#

used to it on muxy and streamlabs with follow and stuff

#

ye. was just about to swap that element till 2.0 cup comes out

edgy kindle
#

Hope you switch back when 2.0 comes out~

frigid flare
#

fo sho

#

i wanna keep everything on one platform

atomic cobalt
#

@misty wagon Could you help me with an issues I am having with Overlays and Song Requests?

weary mist
#

whats up @atomic cobalt

atomic cobalt
#

hello @weary mist I have been working with @sacred edge on the Ground Control App working on OSX and testing out the different versions. but I wasnt able to get on ealier enough to talk to him today. But after I installed and buildt the newest version of the app, It plays my backup YouTube Playlist ok, but My Overlay says "No Song" when it is playing songs from the backup playlist and when someone requests a song it is delayed in showing the right song that is currently being played

weary mist
#

yeah, the backup playlist at this time doesn't show up in the currently playing, so that is a known bug

terse yew
#

Is it just me or are follow alerts super delayed?

atomic cobalt
#

ok, that is what I thought too @weary mist thanks for confirming that

#

@terse yew I have had the same problem but it does not happen all the time, I have had it one time take 30 mins for the Overlay Alert and Chat Alert show up on my stream. @weary mist Is that delay a current issue? I was going to ask that question as well

weary mist
#

hmmm, not too sure about that. there were some issues with the bot that might be some residual effects

upbeat tree
#

@misty wagon Is there a way to make widgets not snap to edges in the overlay manager?

weary mist
#

@upbeat tree use your arrow keys after selecting the module

upbeat tree
#

okay thnx

atomic cobalt
#

ok @weary mist I will let you know if it happens again tonight when I am on. It really started happening after Twitch Did their API Update for the Affiliate Program Sub Button. That is when the delay was really bad and a lot of the members in the Community I am the admin for told me they were also having the same issue when someone Subed or Followed their channel, it would show one of them but not the other or it would show up really late like 15 to 20 mins later

weary mist
#

yeah, that sub button really tossed everything into disarray

atomic cobalt
#

ya @weary mist I figured and that is what I was telling everyone. Twitch has the tenticy of rolling out those update so quickly that all the outside apps and bots that use the Twtich API dont get a chance to keep up and make their updates in time to handle the new types of request

terse yew
#

Mine show up about a min afterwards

#

also for tips, the msgs aren't showing

weary mist
#

@terse yew do you have tip moderation turned on?

terse yew
#

hm not sure

#

let me try to find it

atomic cobalt
#

Well thank you so much for your help @weary mist I will let you or @sacred edge know if I am still seeing thoses issues as I am streaming. Have a great night

weary mist
#

πŸ‘

#

@terse yew check your activity feed, see if it says there are any pending

terse yew
#

the notification went through but not the msg

hearty peak
#

my images for alerts stopped showing up all of a sudden

#

what do

#

i tweaked the variation text on subs and they disappeared and wont come back

ripe laurel
hearty peak
#

show top messages?

#

no

#

oh nvm

#

ignore me

ripe laurel
#

I'm emulating alert after changing sub notification variation settings and haven't had any not show up. Have you tried logging out, clearing cache, and logging back in?

hearty peak
#

i fixed it somehow

#

idk how

#

but now im trying to figure out why its playing my sounds twice

#

one slightly ahead of the other

terse yew
#

@ripe laurel let me try to find that setting hahaha

ripe laurel
#

Overlay editor, AlertBox layer on the bottom, cog wheel beside Tip alert @terse yew .

#

Do you have it opened on OBS or another tab @hearty peak

terse yew
#

oh i was just told that it did show up but super fast! i'll try to increase the duration

hearty peak
#

i tested it with only OBS open

terse yew
#

thanks rinnie though πŸ˜ƒ

hearty peak
#

and it still did it

weary mist
#

ok, then you have two overlays that are playing at the same time, do you have the box checked to shutdown source when not visible?

ripe laurel
#

If you're testing it with OBS open you would hear the sound from the overlay editor as well as through OBS.

hearty peak
#

i didnt have the editor open, i repeated an old follow

#

and it still did it

ripe laurel
#

If it's on an active scene. Oh.

hearty peak
#

where is that box located scalper

#

im pretty sure it is

#

but i need to verify

ripe laurel
#

Bottom of properties when you right click your BrowserSource @hearty peak .

weary mist
hearty peak
#

oh in OBS

weary mist
#

yesthur

hearty peak
#

i do now

#

should i not

weary mist
#

you should

hearty peak
#

its still doing it

ripe laurel
#

Check it on all your scenes that you have it on.

hearty peak
#

damn it takes like a good 5 seconds to load when i switch scenes though

weary mist
#

I think its a bug with OBS, turn off all the sources but one

hearty peak
#

that fixed it

#

now how do i make the browser source load faster XD

ripe laurel
#

Yeah, if you check it everything shuts down so you don't hear the sounds playing and then when you change scenes they have to load again. You can try having Studio Mode open and then click Transition in the middle of the two scenes after everything loads. That's what i do but i also have an old slow laptop -_-

hearty peak
#

is the one on the right or left the live one? i forget

ripe laurel
#

The right one is live. The left is preview.

hearty peak
#

ok

#

i am still having a bug with my sub alert now. it was working fine until i went in and edited the variation text that deals with multiple month resubs

#

i removed the Just and it stopped showing the image or playing the sound

#

just shows text now

ripe laurel
#

Go back to it and see if the set image and sound are cleared.

#

May be a bug that those don't save.

hearty peak
#

in the variation i cant get it to save

#

the image

#

the sound is saved

ripe laurel
#

lol I tried the sub thing and now none of my emulations work.

hearty peak
#

Lollllll

#

These bugs are killing me

#

Every time I fix one another one pops up XD

weary mist
#

beta xd

ripe laurel
#

Logged out and in. Going to try again.

#

Yeah, variation updated but the image doesn't work. The sound does though.

hearty peak
#

I get that XD it doesn't make it easier to cope haha

ripe laurel
#

I'm glad you think this is funny πŸ˜›

#

Doesn't save the video either.

hearty peak
#

What's so weird though is that BEFORE I edited that ONE word in the variation, it worked just fine

#

No it doesnt

#

Now**

ripe laurel
#

I can choose the different layouts and the text moves around but no image or video. Might be the text that's screwing things up. I remember someone was trying to edit the text on something and it wouldn't save.

hearty peak
#

Any thoughts @weary mist?

#

Any potential fixes?

ripe laurel
#

While i'm here i should go through my alerts and make them all match my stream 😹

small adder
#

Question about Stream Store. If i create a sound effect. Is there way I can set a requirement up that it must be a particular user? Like ${user} == viewer1

weary mist
#

@small adder unfortunatly not at this time

small adder
#

ok

weary mist
#

@hearty peak I am not too sure. I haven't played enough with editting everything. I have most of my stuff defaults, lol

vague raven
#

On the Loyalty settings how can I change it to where is less than 10 minutes to get a point?

weary mist
#

unfortunatly, that is not possible at this time. @vague raven

vague raven
#

Okay to questions I've tried to ground control app and I can't seem to get my JWT token to paste in the section that is required also in the song request area where can I upload or put in my playlist link off YouTube or is that not available at this time thank you for the fast response

ripe laurel
#

Try <Ctrl><V> or right click and select paste.

#

I think the song request thing is on the SE song request area. I just restarted and am loading things up again so don't have my SE open yet.

hearty peak
#

anyone know where the list of variables is?

weary mist
#

@vague raven you put the backup laylist in the song request setting page on the website. The JWT token should be from your account page

ripe laurel
#

On the chat commands page bottom left @hearty peak

weary mist
#

‴

vague raven
#

Yeah I see it and I copy it meaning I right click in a copy it but I can't paste it in where it's supposed to go

weary mist
hearty peak
#

im not seeing the one for months subbed

weary mist
#

then you should be able to past there

#

@hearty peak i am not sure if that is implemented yet. I will have to ask tomorrow when the bot guy wakes up

ripe laurel
#

That variable i think is {amount} from the alert widget.

#

But that's for the alert, not for chat πŸ€”

hearty peak
#

yea it is amount appartently

vague raven
#

Yeah I've literally tried like a hundred times I go to right click where to put it in in no option comes up to paste or any option for that matter so it might just be broken for now which is okay I mainly just wanted to use it for some request but I can just double tab it for now

hearty peak
#

@ripe laurel btw i fixed the alert by recreating the variation and deleting the old one

#

dont know why it worked but it did

ripe laurel
#

Congrats πŸ‘ I just restarted so going to set up my alerts again.

hearty peak
#

for some reason though along with that issue the overlay manager wont show the alerts now

#

only OBS is

ripe laurel
#

@vague raven try <Ctrl><P> someone said that worked for him.

#

Even though that's print for me.

vague raven
#

Ah ty

ripe laurel
#

lol i think the bot got reset? I hosted the one i usually do and it says i just hosted for 0 viewers.

vague raven
#

it worked thanks

ripe laurel
#

😹

#

Now if i can only get Outlook's spam filters working LUL

weary mist
#

I got you

#

done πŸ˜ƒ

upbeat tree
#

Outlook? Haven't heard of that in awhile...

weary mist
#

right?

#

though I have to use it at work....

upbeat tree
#

Have to use it for college Β―_(ツ)_/Β―

weary mist
#

office 365?

upbeat tree
#

A mix of both

#

Dunno much rlly. Haven't had to touch it yet. Don;t start for another month ish

weary mist
#

365 isn't too bad

hearty peak
#

in the chatbox widget is there a way to align the text left or right? or does it only center

weary mist
#

it was nice since i got more than 250mb to store my emails...

#

@hearty peak hmmmm

#

checking

hearty peak
#

cause its default is centered but i dont see a way to change that

weary mist
#

weird, because I feel like mine is left aligned

#

but i don't see a way to change it

hearty peak
#

ill SS it

#

see wot i mean dawg

upbeat tree
#

for a sec thought your steam library was the sources and I was like "Holy smokes"

hearty peak
#

LOL

weary mist
#

lul

hearty peak
#

that would be a RIP on my CPU

weary mist
#

try using the snipping tool so I can get a closer look, lol

upbeat tree
#

yeh was going to ask how you do it xD

proud crow
#

Or ya know, something like CloudApp.

weary mist
#

lmao, that message tho

hearty peak
proud crow
#

Same screenshot.

weary mist
hearty peak
#

if you open original you can zoom πŸ˜›

weary mist
#

mine is left aligned

hearty peak
#

wut do

upbeat tree
#

Left align it?

weary mist
#

weird. Have you tried deleting the widget and readding it?

hearty peak
#

no button for that zoe

#

and i can try yea

rapid tapir
#

o.o

weary mist
#

right?

rapid tapir
#

I have a theory as to why that happens

ripe laurel
#

I want to be streaming on a beach too πŸ˜‰

hearty peak
#

yea it does the same thing

#

even with a new widget

real escarp
#

anyone elses affiliate subs not showing up

hearty peak
#

soooo wot do @weary mist @rapid tapir

rapid tapir
#

ill look into it

#

gimme a minute

hearty peak
#

10-4

#

roger doger

#

niner niner

#

over and out

real escarp
#

i submitted on zendesk a ticket for it....i signed up like 3 days ago and my sub never showed up in overlay text or activity feed

vague raven
#

How does a tweet modular work

hearty peak
#

it tweets your tweeter with a long twitty tweet

#

i have no idea honestly

vague raven
#

Okay cuz I see nowhere to link your Twitter account LOL

upbeat tree
#

lol true

#

I think it grabs from your twitch feed

#

yah know. the stuff that tweets to tweeter

#

through twitch

hearty peak
#

its catching on Kappa

real escarp
#

any other affiliates not seeing their subs on dashboard

ripe laurel
#

I'm trying to use this Google font for my alert but it won't let me: Janda Sparkle And Shine.

rapid tapir
#

ah crap @hearty peak I thought I could check, but ill have to wait for styler to wake up

#

sorry :x

hearty peak
#

its ok

#

just tag me in a post when you get an answer or send me a message

rapid tapir
#

mhm

#

will do!

indigo summit
#

Do chat squatters earn points during VODs or just live streams?

ripe laurel
#

Stream has to be online for people to earn points.

modern pilot
#

Is there a way that a moderator can access a streamer's SE dashboard and UI?

indigo summit
#

ThanX @ripe laurel

ripe laurel
#

Not yet. That's been highly requested and coming soon β„’

modern pilot
#

thank you very much!

ripe laurel
#

😹 I think the ETA is later July but will have to see if i can find that post. They want to get it working as well as they can before release πŸ‘

#

So at least a month.

#

Did you fix the donation duration @terse yew ?

terse yew
#

Is there a way to set the donation goal widget to be consistent throughout all overlays? (if that makes sense)

#

or do I have to manually change the text/goal amount in each overlay?

#

@ripe laurel I'm not sure! I set to higher but I'll have to wait for an actual donation to see XD

#

cus I think i set it at 10 before and it was fine when i tested it but then it was shorter after

ripe laurel
#

Do you have many changes on the overlays? You can duplicate an overlay and make changes but at the moment there isn't a way for things to be duplicated across overlays.

terse yew
#

I have quite a few

#

one overlay is for art and the other is my game lobby overlay

#

ohh okay

ripe laurel
#

Yeah, when i was testing trying to get the image to show up for as long as the TTS reading the 1000 memes thing i couldn't get the time to be consistent.

terse yew
#

I was thinking like how twitchalerts lets you set a donation goal on a separate page and you just insert the 'widget' into OBS

#

and it's consistent no matter where you put it

ripe laurel
#

Oh, if you'd like you can create an overlay just with the widget. It would basically be the same idea.

#

Then add that as BrowserSource.

terse yew
#

oooooh

#

HMM that's a good idea

#

let me try it

ripe laurel
#

😹

#

With that you shouldn't have to check Shutdown source when not showing so it'll stay on the scenes.

terse yew
#

ok!!

#

thanks

#

that is brilliant omg

ripe laurel
#

I was checking to see if you were online but you're hosting Lixy πŸ˜ƒ

terse yew
#

oh yeah I just went offline hahaha

#

but i'm using obs to check settings and it seems to be working

ripe laurel
#

Maybe the next time you stream you can adjust the donation alert duration better 😸

terse yew
#

yeah hahah

#

Does anyone know if sessions reset automatically each month?

ripe laurel
#

You can reset sessions on your Activity Feed.

terse yew
#

yah i'm gthere right now!

#

i want to reset my tip goal

#

but when i click oeset only t ip goal

#

it seems to reset everyhting?

#

like everything else disappears too and id ont want to reset the donationns stuff

ripe laurel
#

Or try edit session.

terse yew
#

it all disappeared

#

i didnt save cus i dont want everything to disappear

ripe laurel
#

Manually put in the number and hit Save.

#

Yeah, don't click the reset.

terse yew
#

okok

ripe laurel
#

If you click under Amount it'll let you type in a number or use the arrow keys at the end.

terse yew
#

do you know if everything auto resets at the start of each month?

#

sinec they have the top monthly donator option

ripe laurel
#

They shouldn't.

terse yew
#

so i have to auto restart it at the start of each month?

ripe laurel
#

I don't know though since i haven't had a donation in a while lol

terse yew
#

ohhh ok

#

hmm

ripe laurel
#

Hmm. They have monthly and weekly things oto.

terse yew
#

idk what time zone SE is in

#

im in est so its already july

ripe laurel
#

Europe.

terse yew
#

oh

#

LMAO

#

i was gonna say if theyre PST then maybe itll rest in 40 mins

ripe laurel
#

Already Canada Day here too πŸ˜‰

terse yew
#

reset**

ripe laurel
#

You should be able to see it rolled over if you check your dashboard.

terse yew
#

oh man lol okay let me take a look

#

there are so many settings to get used to again hahah

#

learning curve

#

there's thsi bug i think

#

where if you edit the name of someone who donated in your settings, it counts it as a nwe donation

#

like

#

i didnt get 11 tips

#

LOL

ripe laurel
#

Yeah, if i edit anything it adds the total amount so i had to delete all my donations.

terse yew
#

cus this person donated but accidentally did anon so i changed the name to their name and it readdedit

#

so then i changed it back to anon again

#

and it readded again

#

etc etc

#

LMAO..

#

do u know if the devs know about the bug?

#

is there somewher i can post it

upbeat tree
#

Well then

#

I don't think there is a place to post it. Maybe in #dev-chat

ripe laurel
#

And mention the reset buttons too πŸ˜‰

#

Not sure if there's a list of known issues somewhere we can check.

ripe laurel
cedar siren
#

so someone donate 250 bits to my stream and obs crash just want you guys to know. that it might be a bug

upbeat tree
#

@cedar siren That would be on OBS's side. Did you notice your computer slow down before the crash?

cedar siren
#

no it didnt

stuck hamlet
#

@ripe laurel if someone hits reset on something and all of them reset, it's just a visual glitch, fyi. πŸ˜ƒ

upbeat tree
#

@wraith stone Could have been just by chance. I don't believe SE would have been able to crash OBS. SE is just a browser source

ripe laurel
#

So not everything resets? I don't have many things to check lol but good to know πŸ‘ @terse yew

stuck hamlet
#

@cedar siren you can get the logs and send it to the devs πŸ˜ƒ

upbeat tree
#

^

cedar siren
#

can you help me fine those

stuck hamlet
#

Open obs, and under one of the tabs at the top you'll find logs

#

I'm currently on mobile, so I can't tell you which tab it's under.

#

Maybe help?

upbeat tree
#

C:\Users\AppData\Roaming\obs-studio\logs

stuck hamlet
#

^

upbeat tree
#

Or
C:\Users(PC-name)\AppData\Roaming\obs-studio\logs

#

Depending on how yours is setup

cedar siren
upbeat tree
#

You can also just open OBS. Click "Help" and under "log files" select "upload current log files"

#

it will upload your most recent log file to the OBS devs to look at.

cedar siren
#

will it streaming again

upbeat tree
#

πŸ‘Œ

stuck hamlet
#

We aren't the devs, so giving that to us does nothing. :p

upbeat tree
#

^

#

But it seems the crash was from error code 126 failing to load "amfrt32.dll" and a few modules

#

Seems you have some custom plugins AND OR running 32 bit plugins on a 64 bit os

#

--
Gotta figure out this Bits crashing their OBS. I sent 5 bits and it crashed again

ripe laurel
#

@cedar siren do you have the AMD Advanced Media Framework Encoder Plugin and are using an nVIDIA GPU?

upbeat tree
#

where they?

ripe laurel
#

Oh i didn't look at the file. May be using a wrong version πŸ€”

#

Also, you're using OBS 17 not 19.0.3 which is the updated one @cedar siren

upbeat tree
#

Yeah we figured that out. they are on Version 18. I told em to update πŸ˜›

#

*17

ripe laurel
#

πŸ‘

upbeat tree
#

And they have a AMD Radeon HD 7500 Series

ripe laurel
#

I see that now πŸ˜ƒ

upbeat tree
#

I told them that it is either their version out of date. Or the fact they are running 32 bit OBS on a 64 bit OS

ripe laurel
#

Hopefully downloading the correct one works then πŸ‘ Back to customizing my alerts 😹 Oh it's already past 3:30 and i didn't do my dailies yet -_-

#

Almost 3:30.

upbeat tree
#

almost 2:30 for me

ripe laurel
#

Hopefully Rinnie will stream opening my presents today. Got her cat a shark costume lol She didn't stream the last 2 days 😿

upbeat tree
#

don't know who that is but hopefully!

ripe laurel
#

There are a lot of us streamers out there with our own audiences πŸ‘

upbeat tree
#

πŸ‘Œ

#

Can't tell if you are the streamer of who you speak of.. or a fan.. With your username lol

#

but tbh I used to have a young fan who had a username of similarity to yours except with my name xD

#

I feel awks saying fan xD

#

She watched my streams and at the same time works for me.. so idk xD

ripe laurel
#

If i were the streamer i would hope to πŸ’– myself too πŸ˜‰ But yeah, i am a supporter but a young one i am not.

upbeat tree
#

Β―_(ツ)_/Β― everyone is a kid at heart

ripe laurel
#

Growing up is optional; Growing old is inevitable.

upbeat tree
#

Peater pan never said that!

ripe laurel
#

Peter Parker never picked a peck of pickled peppers either πŸ˜‰

upbeat tree
#

Well..

ripe laurel
#

I can't even get bits to donate to test 😾

upbeat tree
#

@ripe laurel What do you mean?

#

Serriously the bits crashed their stream

ripe laurel
#

No credit card and not in the US.

upbeat tree
#

You can watch a 30 seccond add for 5 bits

ripe laurel
#

Is he still updating?

upbeat tree
#

And you can do it like 6 times for 30 bits

ripe laurel
#

Yeah, that's for US apparently.

upbeat tree
#

huh didn't know that

#

Well I can't subscribe to people because I don't have a credit card linked to my paypal

#

Have money on my paypal just no credit card

ripe laurel
#

I think <Alt><Prt Sc> is quicker than snipping if i want a specific window. At least that's what i use. Gotten used to with a second monitor plugged in but i'm in the midst of procrastinating cleaning so don't have it plugged in now.

#

That's odd. I can subscribe fine with my PayPal.

#

I do hate how lots of sites i can't tell if they take PayPal or not and then have to go through checkout to see credit card only. Then they send me reminder e-mails and discounts but i have to pay more elsewhere FeelsBadMan

upbeat tree
#

lol true

ripe laurel
#

I want to get Rinnie a 10-pack of certain ramen that's on amazon for $17.99 but no CC so can only find it on ebay for $18.99 for a 5-pack .

upbeat tree
#

dang

#

tbh I wouldn't trust it from Ebay... ;~;

ripe laurel
#

Have to use Window Capture on my game because Game Capture won't work anymore since IDK which update 😦

upbeat tree
#

My game capture sometimes works

ripe laurel
#

I've gotten lots of things from ebay over the years. I remember getting a beaded pouch and when i got it the envelope had the bumps and ink but someone slit the envelope and took the pouch. I suspect someone in the postal delivery service.

upbeat tree
#

dang

ripe laurel
#

I did take a risk with a Chinese seller for a custom made dress with a long train for one of my streamer friends and she loves it. So there are some gems there πŸ‘

upbeat tree
#

Sounds pretty.

ripe laurel
#

I was worried about the quality TBH. She's going to do a photo shoot for me as a birthday present later πŸ˜ƒ The seller said the tiara was shipped separately and i haven't heard if she's gotten it yet or not.

upbeat tree
#

"Shipped Separately" Sounds like this discords Soon β„’ .... lol In other owrds you might never see it...
(Just teasing this server delivers pretty well with it's smaller dev team)

ripe laurel
#

Yeah lol I was wanting them shipped together but if they were going to ship it separately, why not ship it first? The seller did make a combined price auction for me, which is why i have yet to leave feedback as i'm waiting on the tiara.

upbeat tree
#

huh

#

Going to be honest. I personally don't trust Ebah. But if you do πŸ‘Œ

ripe laurel
#

Yeah, i usually go for the highly rated ones that have been around for a while.

upbeat tree
#

yeah

ripe laurel
#

And i have the PayPal protection policy πŸ‘

upbeat tree
#

Well tbh I don't trust allot of community ran things.. cough G2A cough but if it doesn't cost allot then I give them a try

ripe laurel
#

IDK what that is. lol

upbeat tree
#

but I am going to sleep ;~; Super tired... It's like 3AM

ripe laurel
#

I'm ahead of you! Sweet dreams 😸

upbeat tree
#

❀

lament blade
#

@atomic hollow did you forget to fix my All-time-top-donator counter? πŸ˜ƒ or did i missunderstand something? i thought you where gonna do it πŸ˜› ?!

proud pumice
stuck hamlet
#

Shadow has been busy with irl things

atomic hollow
#

@lament blade will try to get it done on Monday

brisk flint
#

I have a contest setup (was very hard to do, because always errors I had), but now if I would like to start the context an error shows up.

My user: kozaka_gamer if you would like to check
Contest:

#

Yesterday the bot was like dying, then live, dying then live. Maybe this is contest thing and something else is also fixed?

#

Do viewers see all the loyalty bonuses they get? Like for following?

fleet oxide
#

how do u reset donation goals

stuck hamlet
#

Look in the channel topic, and the sessions link

rose shore
#

Hi, I asked this earlier and didn't get a response...
I have a viewer trying to claim a reward. Every time she does, it says in chat that she's claimed it. But it's not actually taking away any of her points for it.

wanton jetty
#

I dont have a subscriber luck bar on the giveaways.... is this a known bug ??

#

@stuck hamlet

stuck hamlet
#

Might be an oversight

fresh flare
#

Hey everone. In KappaGen I don't see my new BTTV emotes. Any way to "refresh" it? Thanks πŸ˜„

stuck hamlet
#

Log out, CTRL + F5, and log in might fix it

fresh flare
#

gonna try it now! thanks

#

nope, didn't fix it. Have to wait I suppose

stuck hamlet
#

You mean, you don't see it in the "Select Emotes" for emotesplosions?

fresh flare
#

yeah

stuck hamlet
#

Has the emote been accepted?

fresh flare
#

yeap, couple hours ago

stuck hamlet
#

Hmm, I guess we'll have to wait and see πŸ€”

fresh flare
#

🀞

minor sierra
#

Question. When someone hosts/follows etc. I hear the alert twice. Sometimes 1 is a bit behind the other. But when I press the 'repeat' button on the Groundcontrol program, it only lets me hear it once. Is this a known bug, or is there something I am doing wrong? I tried to look in this discord using the search function. But couldnt really find anything. Its only the sound btw. The animated alert just shows up once.

stuck hamlet
#

@minor sierra you must have 2 sources within your other scenes

#

You need to tick the option "shutdown source when source is not visible"

minor sierra
#

I am going to slap myself in the face now. I actually read that solution but I rechecked it and that actually did it. 😐 I love you now. Kappa

stuck hamlet
#

Oh my

#

Don't tell my girlfriend

#

But

#

I love you too

minor sierra
#

\ PogChamp /

hollow zinc
#

@brisk flint does the error show when you try to start the contest, or in general when you just navigate to the Contests page?

oblique mulch
#

might just be me derping but i cant seem to have the entire overlay cover the screen on xsplit. Its in 720p but the alert is centered on the website but not on xsplit

tardy saffron
#

I haven't updated OBS to Studio edition yet, can that hender things with StreamElement overlays and alerts?

ancient wigeon
#

So, is there a way to manually add a subscriber to streamelements stats?

#

I'm missing one in my list. My first one.

unkempt oasis
#

@tardy saffron Yes, some features don't work on OBS Classic because it is so old, and OBS Classic is also unsupported by the OBS devs

tardy saffron
#

I knew one day this would come. Remember me fondly obs original ❀

coarse lake
#

Hello

#

I have a quick queston

#

is there a way in the store to have the item react with chat? I am creating a store item to give each person in the chat 300 points. I dont want one of my mods or myself to stop and type the command...can the store redempion do this automatically?

stuck hamlet
#

The "make it rain" feature from Revlo? @coarse lake

coarse lake
#

yes

stuck hamlet
#

It's been talked about, but I'm not sure what the decision was on it.

coarse lake
#

yea I just want to keep the mods and myself from having to type too much and let the bot work for me.

stuck hamlet
#

But he's just a child

#

Child labour is bad!

#

Nah, But for real I get it. Dw. Maybe someone more qualified will answer

coarse lake
#

gotcha

spare oracle
#

is there no way to disable the tipping page once you added your paypal email?