ah cool
#helpdesk-twitch
lament blade
all its missing really is stat collection from PSN and XBL and discord link and annoucements and it would probably beat phantom bot hands down
its looking good im putting my mate on to this bot so he can use it
lament blade
is there a dark mode ?
candid lake
Hi, i can't seem to activate the chatbox. can anyone help?
atomic hollow
dark mode coming soon
@candid lake you mean the chat widget?
in the overlay manager
candid lake
in the dashboard
i alr mod the streamelements but it doesnt show that streamelements is a mod in my viewer liskt
lament blade
be great when dark modes here
atomic hollow
to get tips ๐
lament blade
@candid lake tipping is the nicer word for donation , tipping can help run and improve streams get new games etc , Veiwers are more inclined to tip when they feel a service has been provided to IE you entertained them etc and or made them feel comfortable in chat
lament blade
@atomic hollow hahaha
soft gull
blame it on 
lament blade
you werent wrong though @atomic hollow and damn it perry the platipus
candid lake
ah i see thank you haha ๐ @lament blade
lament blade
got to say though SE is looking great how havnt i heard of it before
im thinking of swtiching bots my self
soft gull
if u do so u wont reget it ๐
atomic hollow
we were in stealth mode, forgot to get out of it
soft gull
maby if u give a word to your friends as well they gona find about us as well @lament blade โค
lament blade
already on it im informing the community im in about it
soft gull
โค
lament blade
and yeah sometimes that stealth activation button can get stuck from all the stolen icecream @atomic hollow i get that
atomic hollow
lament blade
is discord link in the works ?
like right now one of my main attractions to phantombot is that when someone follows it annouces it in my discord also aswell as my tweets will be annouced in discord
atomic hollow
its on the list but we got more urgent features before that
lament blade
sure thing man this is nice and neat very easy to navigate im gunna try and push the meessage about this man it seems the most efficent
atomic hollow
thanks a lot!
lament blade
yw gd work
jaunty cave
Is the raffle module not working? It keeps reverting my changes as well as only running multi-raffles
atomic hollow
!sraffle for single raffle
atomic hollow
not saving?
jaunty cave
it seems like if I changed the name of Raffle to something else, it gets reverted when i check it again
atomic hollow
which browser?
jaunty cave
google chrome
atomic hollow
let me try
jaunty cave
oh, i managed to change it now. not sure why it wasnt working before
atomic hollow
works for me, weird
jaunty cave
Thanks for the prompt response
hopefully we can change the command to call for raffle to another name
grand moat
Thanks for all your help @atomic hollow everything is working smoothly now ๐
jaunty cave
Is the maximum amount for Roulette fixed at 6000 for now? I get an error if I go above.
rain linden
Is there and how do I set up gambling via commands? And is there any way to shorten the time it takes for viewers to get points?
weary mist
@rain linden as of right now, all you can do is increase/decrease the number of points people get, no adjustment when the bot distributes those points
ocean mango
are their custom loyalty roles?
or ranks?
or groups?
weary mist
@ocean mango not as of yet, but that has been suggested in the #๐ญ๏ธฑfeedback-and-ideas requests section. Make sure to go to the pinned link there and upvote it ๐
mighty kayak
I know that you guys are busy, but I wanted to check in if perhaps there is still some free time, to reset or wipe my account clear on StreamElements?
I was told that you could do it on Sunday ^^;
grand moat
Is there anywhere that tell the difference between mods and super mods?
weary mist
different access levels
grand moat
but like is there somewehre that lists the differences exactly?
ocean mango
ok, thank you. i have a faction warfare mechanic that i have to postpone from the community until it gets added, thank you @weary mist
weary mist
that sounds pretty cool
carmine valve
hey guys, has anyone had issues when "refunding" a contest? I will click on it, then i will click on back to contests or whatever button it is, but then it will just take me bact to the current contest and i HAVE to choose a choice? anyone? โค โค โค
gaunt thistle
I am having a problem with my timers... I wanted to use multiple ones but it seems the bot only uses one is there a way to fix this?
radiant crest
so with song request and sound effects, how do they play? through a browser source I missed or do you keep the webpage open?
hollow zinc
Add the Store redemptions widget to your overlay.
hollow zinc
What's up?
elder basin
I come in private
radiant crest
Thanks.
weary mist
@radiant crest also you can either keep the page open for SR, or use the groundcontrol app
lament blade
Hey I have a question
weary mist
yessir
radiant crest
groundcontrol?
radiant crest
ah so it is not just a simple pluging like labs as of yet?
weary mist
I am not sure what you mean. When I used labs, it was an app that was downloaded as well. It showed the activity feed and did text docs. With this, it shows activity feed, and does the play list you set up in the browser
and any song requests
radiant crest
Labs is a chrome plugin right now that you pop out
I HATE CHANGE 
So it does SR and does Sound effects, fair.
weary mist
well, the sound effects play through the Store Redemption widget , which is on the overlay
radiant crest
ah I thought the SR also played through that.
glossy glen
I have a quick question, are you able to add other people to be able to access the dashboard?
ripe laurel
Not yet. Coming soon.
rose hedge
can some1 tell me, why is it shifted? http://clip2net.com/s/3LqrDsg MingLee
weary mist
that is a bug, it is a known one they are working on
rose hedge
kk thanks a lot TehePelo
carmine lark
Is there a way to stop the "song requests are disabled" message from showing up in chat? I have music enabled through nightbot atm so it is confusing people.
toxic dagger
I'm trying to get my StreamElements shoutout command to say "Big shoutout to fellow streamer (user)! Check 'em out at https://twitch.tv/(user), they were last playing (game)!" But I'm not sure how to get the name of the game to show up.
carmine lark
@ripe laurel no I haven't! I never thought of it! Will try thank you!
weary mist
@toxic dagger I can get you that, give me a second
@toxic dagger are you useing a command like !shoutout Lord_scalper
toxic dagger
yeah.
toxic dagger
It works! Thanks so much.
stray harbor
is song request broken or??? is the button beside the pause/play button not a skip? i click it and it does nothing.
most of the time my song request runs on the backup playlist but what if i want to skip the song it plays? and is there a way to shuffle the backup playlist. and make it so backup playlist is actually in the queue instead of invisible.
weary mist
Make sure you have the video visible if you are using in browser
having it in queue is being worked on. Though if you want to shuffle it, hit this button
that will shuffle the backup playlist
cyan iron
Is there a way to add a command and in chat and make it mod only? Since theres no mod settings feature yet
weary mist
yes
!command add/remove/edit/options/show
Valid flags are: -cd (number) -usercd (number) -cost (number) -level (number) -type (say, whisper or reply) -count (number)
so you would use the flag -level(500) to make it mod only
next spruce
are there commands to turn modules off and on? E.g. Roulette
cyan iron
Oh okay :0 Thanks! ๐
weary mist
@next spruce not yet, that is a WIP
stray harbor
@weary mist okie thank you
next spruce
Awesome. Also, if I set up a donations page with Elements, will it mess with my Streamlabs page?
I use the streamlabs to keep track of top donars of all time, and monthly
weary mist
so with that, you can import your tips to SE, and be able to track it. You can also manually set your current all time and monthly top tippers
The only thing is that if you use StreamLabs tip page, SE won't be able to do a Tip allert
next spruce
will it be able to automatically add loyalty currency though?
warm canyon
Question on how to update Stream Elements and the current follower count. Currently my follower overlay is off :/
Also is there a list of all of the fonts and how they look available?
next spruce
is there a way for a user level (mods + ) to directly edit a command from the chat?
ripe laurel
Under moderator commands list: !command add/remove/edit/options/show Add, edit and delete chat commands.
weary mist
!command add/remove/edit/options/show
Valid flags are: -cd (number) -usercd (number) -cost (number) -level (number) -type (say, whisper or reply) -count (number)
default commands are not editable via chat though at this time
next spruce
so if I had a command called !keyword - how do do my mods edit that?
!keyword edit "x" ?
weary mist
yes
next spruce
that doesnt work
weary mist
hmmmm
next spruce
oh got it
weary mist
yeah, sorry, tired, lol
next spruce
!command edit !keyword ytb
cyan iron
I feel like it should work this way, but testing it on my channel it does not :|
Ive tried it as |
!command options !testing level 500
!command options !testing level500
!command options !testing level(500)
!command options !testing level (500)
and it doesnt change the userlevel
weary mist
what is your goal @cyan iron
cyan iron
to make it a moderator only command, or at least use it efficently in chat until there is a super mod / mod feature
weary mist
is the command !testing already exist
cyan iron
Its existing yes, does it need to not be? Im not sure how that would work
cyan iron
That just gives me this response |
18:13 88lynn88: !command option !testing -level(500)
18:13 StreamElements: @cyan iron, Valid flags are: -cd (number) -usercd (number) -cost (number) -level (number) -type (say, whisper or reply) -count (number)
using what I did before it game me this message
18:03 StreamElements: @cyan iron, successfully updated command testing
weary mist
!command options !testing -level 500 worked for me
carmine valve
Hey guys, this is what im talking about with the refund on contest... thanks! live now if you can walk me through what im missing! โค โค
@rapid tapir @serene granite any ideas?? No rush just wanted to let yall know. ๐
stuck hamlet
@carmine valve can you CTRL + F5 for me?
carmine valve
whats that do?
rapid tapir
if it hasnt, ill punch darko until he does
stuck hamlet
Refreshing and CTRL + F5, is slightly different
but Benni seems more helpful right now
rapid tapir
Thanks for the report tho
carmine valve
@stuck hamlet ahhh thanks amigo!
stuck hamlet
@carmine valve did it work?
carmine valve
i will check.. sorry
stuck hamlet
lmao no worries
carmine valve
nope, same loop... sorry!
carmine valve
naaaa. no worries... i have it for bets on PUBG.. teeheehee
vocal granite
dense jackal
Can you be more specific @vocal granite ?
Possibly you need more chat lines to activate it again
blazing briar
Hello, sorry to ask a question that is probably asked over and over, My streamer boss has just implemented stream elements and has made me a moderator, how do i access his dashboard please?
dense jackal
@blazing briar You're fine! This is in the works currently ๐
blazing briar
ah okay thanks, so as of right now there is no way I can access his things to do his things?
stuck hamlet
unfortunately not
blazing briar
okay thank you
next spruce
Is there a variable or way to tell the chat which song is playing outside of the song request tab? PlugDJ doens't autoplay playlists and Dubtrack doesn't even play songs lol
Like, just from another YouTube tab or something
weary mist
!song
should allow it, unless it is from the backup list
which they are working on getting the command to work for
next spruce
"StreamElements: @next spruce_Plays_Games , there are no songs in the queue!
Moderator Turbo StreamElements: there is no song playing right now"
weary mist
I think it pulls from the same information the overlay widget does, so once they get that hooked in, I think !song should start working.
as far as pulling it into the bot for chat, no clue
blazing briar
okay sorry one last question, because I cant get into his SE to figure it out, how would the streamer create a raffle contest where there is only one winner please
weary mist
!sraffle I believe
blazing briar
thank you @weary mist โค
weary mist
โค
unique crane
is there a way to import data from DrAngryBot not sure if they export though, see there points command looks like this "DrAngryBot: keptar has 1789924 Comets [275 hours and 11 minutes]" ive recreated the points command as custom command so it now prints out like "StreamElements: @unique crane, has 793732 Comets [ 4 hours 10 mins]" it would be nice if, could some how get the time data from the other bot so users don't have to start from scratch, even it there was a manual way to enter this data, i would happliy sit there manually updating each user. Really liking SE and want to convert over everything thing but dont want to lose anything as users dont like that. Any ideas or soltuions you can think of let me know thank you very kindly, Also super mod dashboard access so i can help edit other channels i mod is a must, that way i can set everything up for the streamer ETC would be awesome. it was great with revlo and drangrybot to have these features even streamlabs has, again thank yuo
coarse saffron
as a super mod for a streamer, can you actually set up contests? or is this only something the streamer can do?
next spruce
Is there a way for the !song to read the songs coming through the back-up playlist? (back up playlist is such a cool feture, nice one)
blazing briar
I am only new to this too @coarse saffron but so far @weary mist said !sraffle and i have also figured out !giveaway start all join 30(timer) 0(point cost)
weary mist
@coarse saffron for the moment, only the streamer. once we get dashboard access to mods, then you "should" be able to set up the contest
@Keptar#3258 we are working on dashboard access, so look forward to it ๐ As for getting the times for people input, that would be something @tawny pivot would have to answer. You could reach out to DrAngryBot and see if they can help get a CSV file, then we could get it to where it is importable.
languid cipher
ground control app still not working for me. a bit upsetting but lmk if there is a fix. all its doing is infinite loading
next spruce
How do I important tips from Stream Labs?
unique crane
Thanks @weary mist โค really loving SE
weary mist
@languid cipher That is super odd. Have you tried a re-download? I asked the dev, and the loading is just an update. Does it have access to the interwebz
@unique crane โค
@next spruce https://streamelements.com/dashboard/account/import
next spruce
legend @weary mist
weary mist
๐
swift radish
I cannot import my Revlo points
weary mist
just noting for those that stop by, covered in general
ripe laurel
How does the pyramid work? I've been increasing by one each time both with and without the space at the end and i don't get the pyramid message but have seen it when people got to a row of 3.
ripe laurel
Oh so i have to decreast too. Thankies!
weary mist
๐
next spruce
@weary mist
- Is there a way that the backup playlist API fetches more than 200 songs from a YouTube playlist?
- How do I see the total amount donated from a single viewer?
weary mist
@next spruce 1) I don't think so, as mine does the same. I will see what I can find out from da devs about that.
2) Not sure, I will do some research on that. I thought it counted that already.
@next spruce if you activate the Leaderboard in the Tipping Page, it will show the totals for everyone
I added a tip as a test, and it successfully added them together
olive lintel
hi, maybe it's time to update the img of the front page?
weary mist
@olive lintel haha, there are updates coming. Got a lot coming anyways, but I will badger someone about it ๐
nimble pewter
i wish you guys would have just made it look just like revlo
weary mist
well, we are working on quite a few items to gt all the revlo features ๐ Revlo just made their announcement before we were ready
nimble pewter
oh ok thnx
neat helm
So quick help.... Uploaded my own sound bite for my alerts but it still seems to play the default one along with it... and what to fix that?
weary mist
all the alerts, or just specific ones (cheer, tip)
ripe laurel
Is there a submit after uploading like with pictures?
weary mist
@languid cipher now that is pretty akward.
I will have to see if I can get the dev to talk with you, it seems like quite a unique case at this point. I am guessing you are getting the most recent version. Maybe try to get one of the previous ones? Other than that, I will see if I can get the dev to contact you, so that he can try to see why that is happening
neat helm
even if i delete the sound altogether it still plays one so not sure whats doing it.
weary mist
@neat helm sometimes that means you might have 2 alert boxes, or do you happen to have obs open? Or another browser page? Have you clicked save since changing?
frosty lantern
@ripe laurel yes there is
neat helm
Had OBS open hehe.... so its from another scene then im guessing?
frosty lantern
you will have to click submit when selecting it as the image you wish to use
neat helm
yeah already did that
frosty lantern
make sure you are submitting it in the correct widget (video,image)
neat helm
yup, its playing my sound along with the default ping, but when i closed OBS it was only playing mine.... i have another overlay for OW and am curious if its playing that alert at the same time... though im not sure why it would be when that scene is not the active one.
ripe laurel
Has there been any update on why leaderboard only shows names on first page but different numbers when viewing online? Looking at the one i'm modding for: https://streamelements.com/rinnieriot/leaderboard The names don't update. I need to turn laptop off to move it downstairs since the battery's dead -_-
Someone else was saying alerts sounds were playing from other scenes too.
neat helm
ok think its good.... thanks for the help all ๐
weary mist
I think someone said that was fixed, it might just not have been pushed yet @ripe laurel
@neat helm ๐
ripe laurel
Okies. I'll just wait then. Didn't see anything since i asked a couple of days ago ๐
Turning laptop off to start stream downstairs. Adieu for now!
weary mist
๐
lost sparrow
Is there any way to setup a points checking command so that way people cant check how much other users have? Theres absolutely no reason people should be able to check how much other users have in chat. I had to make a custom command because to standard one also details leaderboard stats which I dont want displayed at all, but with the custom command, there is no way to stop people from checking others points
Also is there a way to disable leaderboards entirely
weary mist
@lost sparrow At the moment, the leaderboard isn't able to be turned off. You can turn off the command for the leaderboard, and disable to default command for checking points and use your own custom command $(sender.points) variable will make it so that it will only check the person who asks the command. You can also set it so that it whispers the values to the person as well. You can add a #๐ญ๏ธฑfeedback-and-ideas to the pinned message in that channel
lost sparrow
Well for the command, if they input !points (username) itll give them the points of that user
Whether its a custom command or the preset one, I have no way of stopping this
Nvm, I thought I had it set as sender.points, that fixed that issue
lament blade
is there a way to set a specific currency say i have a few subs and they need to earn double currency aside from the rest of the followers how do you do that ? also the new Contest feature how do you go about setting that up id like to set one up asap
cyan iron
Re - ManmyParadox
If thats not a feature I enjoy it and I vote it be one ^^^
next spruce
Migrated over from Streamlabs - bits are coming through on acitiviy feed but Donations arent?
radiant crest
Assuming yo uset up tips propery in elements. Did you change the link people use to tip :p
next spruce
Yeah I did
radiant crest
Don't know then, sorry.
radiant saddle
hi, i tweeted about this as well, but i feel like it'd be easier to talk about it here, so--
for some reason on my dashboard (and consequently in the alertbox), bit notifications are popping up twice. does anyone happen to know why this is? this has never happened before, and i haven't changed anything about my OBS scenes or my overlay. it's also nothing to do with browser source's "shutdown when inactive" thing, i checked like three times... i'm more confused than anything else.
follows, hosts, and everything else only pop up once, but bits do twice. not at the same time, either - it's one right after the other, as if it were two separate bit alerts. the double alerts have made the dashboard think i received 2x the bits tonight LOL. it's... very weird.
i feel as though i should add i love SE and it's worked perfectly since i migrated to it. this glitch came out of literally nowhere
radiant crest
God dammit Ron!
serene granite
hey @radiant saddle , what's your twitch username ?
radiant saddle
shinysilvally
i streamed like two days ago and this didn't happen, by the way. it just started up tonight
serene granite
which overlay are you using from your overlay manager ?
radiant saddle
the "streamlabs imported alertbox" one :0
serene granite
and not "Streamlabs imported alertbox - copy" that was updated 2 days ago ?
radiant saddle
yep
that one was edited for a differently themed OBS layout
i honestly thought it was a glitch with that overlay at first, but then i noticed the alerts are doubled on the activity feed, too. so... i have no clue what that's about.
serene granite
give me a few minutes and we'll look into it
radiant saddle
okay, thank you!!
serene granite
hey @radiant saddle , our developers will look into it
grim prairie
is it me or does the website just hang on pages at times?
import worked perfectly, great site,
radiant saddle
thank you very much!! i appreciate it
serene granite
@grim prairie we're releasing an update right now so site might not load proprerly for the next few minutes
grim prairie
@serene granite coolio! thanks
lone bridge
Update ๐
atomic hollow
๐ค
supple ermine
Hi, does someone know if there is any way to get the 'Current Song' overlay widget to display songs being played from the backup playlist when there are no requests?
atomic hollow
we are adding that soon ๐
supple ermine
OK good to know. thanks.
lament blade
I ned help trying to upload a picture is there a size requirement? Cause Im cropping the picture but I see no button to upload it
atomic hollow
which browser are you using?
lament blade
Chrome
lament blade
hey @lament blade @open citrus do you guys still need help ? ๐
ye
oke let me check so you have problems with uploading picture is that right @lament blade
ywe
*ye
Its letting me crop but I dont see any button to upload it
if you go to your overlay editor you see insert image right
no its for the items in the shop
soft gull
you want to upload it into overlay or you want to upload a picture for your alert @lament blade ?
awww ok
open citrus
ya, I still can't figure out how to rotate
soft gull
so u want to upload picture for your store ?
soft gull
lament blade
It works in Internet Explorer
soft gull
this is where you upload your picture @lament blade
when you set up your name after it next step allows u to upload picture
open citrus
Yep in the overlay editor @lament blade
Just been playing around with it and I still can't figure it out :/
Either I'm just blind or it's not there haha
lament blade
@open citrus let me search a quick solution
there is no option to rotate your picture you need to do if before you upload it @open citrus
you can type it in google and than you see how to rotate it and than you can upload it again to the overlay editor and it should be fixed โค @open citrus
open citrus
Aww darn, because I was using some of the pre-made theme elements
lament blade
and the are rotated or how do you mean
open citrus
For example there is the Overwatch Neon Blue Overlay theme for free which looks like it would be put at the bottom, but I'd prefer it at the top so I wanted to rotate the package
The pre-made theme is made up of many separate layers so now I have to save them and rotate them (but it looks like I can't directly save these layers from the overlay editor)
oh well
lament blade
hmm let me check do you have a minute @open citrus
its not Possible right now @open citrus but in the future there will come a rotate function
open citrus
Alrighty thank you!
lament blade
Np, have a awesome day @open citrus
atomic hollow
they are all PMing me 
frosty lantern
rly?
atomic hollow
no
frosty lantern
oh
atomic hollow
hardy storm
Ok im so lost by now.. I get the alerts double when they fire.. tried to redo from scrats.. and its the saem
hardy storm
I made a scene, and are adding it to other scenes as a source.. and that is ticked..
atomic hollow
maybe your browser with the overlay is open?
hardy storm
Would that do it?
Cause im sure i sometimes get it tripple.. and dont have the website open..
but right now i have it open yes.. hmm i need to test this later when i stream
also the cheer sound did not run either..
atomic hollow
the overlay plays the sound, thats why you get it double
hardy storm
Hmm ok.. but then why do it do it when im in the dashboard.. and when not having the website open?.. ๐
atomic hollow
you clicked "launch overlay"?
hardy storm
Yes
atomic hollow
so its open in your browser, check your tabs
hardy storm
Im just finishing the overlay now.. so i guess i need to test it out later on when im on..
Well i only have the overlay open right now.. and that is double.. but before i had a sound go off.. lets say the follower sound, then nothing popped up on screen, then 5 sec (or something) the sound went off again, and then the notification popped up..
weary mist
@hardy storm do you have multiple scenes in OBS with an overlay?
carmine valve
@stuck hamlet just wondering if you were able to speak with Darko about the contest refund loop yet? Thanks! 
wanton jetty
Those that are subbed on gamewisp is there a way to see if there in the database on the bot ??
silk patrol
@wanton jetty nope, you have to go on gamewisp website.
you can see them on your dashboard, but I think that gamewisp subs and twitch subs willl appear the same way, so you won't be able to know who's who.
wanton jetty
that kinda sucks :/
silk patrol
@wanton jetty the gamewisp integration is fairly new, that could probably be added later. But right now, SE is only connected to gamewisp through the API to fire the alert
feel free to use the link in the pinned message on #๐ญ๏ธฑfeedback-and-ideas to post your idea, and upvote any other features you'd like to see
stuck hamlet
@carmine valve tomorrow it will be fix ๐
carmine valve
@stuck hamlet great thanks!
crisp patio
dense jackal
prankd
weary mist
restive plover
weary mist
gottcha
lament blade
you can say wat is wrong and the will response her @restive plover @woven gull
grand moat
Is there a way to orginize the items in hte tream store in any kind of order?
weary mist
not as of yet, I know it has been requested
grand moat
Ah ok thanks for the quick response
hope it comes soon becasue as of right now its driving my ocd crazy lol
hollow garnet
Hello, i created a sound bit in my store, and when i redeemed it in chat it never went off? when i test the sound in the store it works fine. Any help to fix this is much appreciated!
weary mist
@hollow garnet Make sure you have the Store Redemption Widget in your overlay, that is where the sound will play
hollow garnet
duh! thank you so much @weary mist
weary mist
๐
hollow garnet
@weary mist do i have to create a widget for each sound redemption from my store? or will just the one widget play which ever one gets redeemed? im asking because the widget itself makes a different sound for redeeming the sound bit. Do i have to upload the sound in the widget as well as the store? I hope that wasnt too confusing. thanks again
unkempt oasis
@wanton jetty Like this?
weary mist
@hollow garnet if you set it up as a sound effect, it should play what ever the sound effect you uploaded to the store. For stream perks, it is in process to make it show the image/gif and play the selected sound
@wanton jetty it is called Tip Goal
wanton jetty
yes @unkempt oasis
unkempt oasis
That is the Tip Goal
wanton jetty
ahh thought that was a text file
wanton jetty
does the Tip Goal Also include Bits @unkempt oasis @weary mist
weary mist
It does not, it is just specifically tips
wanton jetty
๐ข
weary mist
I'll add it to the feature-requests, but for them moment, you could add a tip at the end of the day for the total bits you received so it would be added to the bar
hollow garnet
@weary mist so i should label the item in the store as a Stream perk so the pic and sound i have for that particular item in the store will show and play, correct? apologies im new at this.
weary mist
@hollow garnet Stream perk's are items you have to approve. At this time, the pics/sound do not transfer to the widget for those. Sound effects are for instant sounds, there is no image alert for those yet, though it has been requested
hollow garnet
weird im able to add a pic in the store, and the widget allows me to add an image but i guess thats an image for every store redeem then? @weary mist if i hide the alert will the sound still go off in stream?
hollow garnet
will do, im just working on it at work and dont have access to my obs, but i appreciate your help @weary mist have a good one bud!
weary mist
you too! You should be able to hide the widget, save, launch the overlay so it opens in another tab, and run the emulation. I think that should tell you if you get the sound or not
at least, if you have headphones or are able to play sounds at work ๐
ripe laurel
Hi again. I was testing to see if loyalty points work without the bot being in channel like with viewers points and it does. I can reset the points for my test account but how do i delete the test account from my leaderboard and not just have it sit with 0 points please and thankies?
unkempt oasis
@ripe laurel At the moment you can't delete names from the leaderboard
trim perch
not at the moment
ripe laurel
Okies, thankies. Hopefully by the time i can start using the points system more things will be worked out ๐
unkempt oasis
@lament blade At the moment no, but it's one of the most request features and we are working hard to get it released
lament blade
ty
ripe laurel
Does StreamElements have an on screen chat thing with a delay so timed out messages don't show up in chat? I would rather not have timed out messages appear on screen.
hollow garnet
its me again... so as i launched the Widget it only shows the opening present as a picture and a siren sound when i test it. its not pulling the 1 sound bit item i have in the store @weary mist the steps i took, launched widget, event emulator then emulate item redemption. i have not changes the settings
weary mist
not as far as I know @ripe laurel, but you can sure as heck add it to the #๐ญ๏ธฑfeedback-and-ideas, put it in the pinned message link so that we can all vote on it
ripe laurel
Okies ty.
weary mist
@hollow garnet ahh, do a purchase through your store. Give yourself the points and just buy it. There really isnt a test for sound effects, just the stream perk
hollow garnet
good to know, ill have to add it to OBS when i get home the n test it. thanks again! @weary mist
weary mist
๐
smoky lark
Any idea when the dashboard will have giveaways?
weary mist
that is super coming soon
lament blade
Hello ๐
upbeat tree
Hello!
lament blade
I am in the process of finding a way to get rid of 3 different bots, I stream on twitch, and one of the things I have been trying to resolve is song requests
my wife and I dual stream, 2 gaming rigs connected via vid capture cards
and we have only found one other bot that allowed us to both listed to the same music at the same time
since we don't use that bot anymore, we have been looking for something that would work
upbeat tree
@lament blade Then do I have the news for you!
With Stream Elements all new: Ground Controll App, you can have it on two computers and listen to music that is requested OR in your back up playlist!
Or you can just open the song request page
And have your viewers request to the same page
ripe laurel
You mean StreamElements ๐
upbeat tree
@ripe laurel Hmm?
lament blade
you said Stream Labs?
weary mist
lots of people mess it up, haa
lament blade
Okay, this is a good thing!! what would be the better way?
upbeat tree
I used to use Stream labs before switching over so it is just a habit
ripe laurel
Don't mind me. I'm just setting up my store now.
lament blade
3rd pc is the streaming rig which currently runs OBS studio and scorpbot
ripe laurel
Trying to decide on a peyote bracelet picture now for the store ๐
weary mist
ok, so the stream goes to one channel?
lament blade
yes
weary mist
perfect
upbeat tree
IMO Stream Elements Is great, has great features and a overlay manager which helps reduce CPU usage.
There are a few features however that I am waiting for stream elements to get that I use from stream labs before I fully switch.
cough Follower & host variations cough
lament blade
so there's two video feeds going to the same stream
LOL!!
and we have a physical mixer
upbeat tree
Same ๐
stuck hamlet
If you run song requests on your streaming PC, you would be able to hear it, correct?
weary mist
I think they have to hear it on the gaming rig
lament blade
no, the streaming pc does not have any speakers
weary mist
its possible
lament blade
we need to hear it on each of the gaming rigs
weary mist
for you both to listen to the same thing, as long as you do not shuffle the backup playlists.
stuck hamlet
Just use voice meter banana in that case
lament blade
OMG I can't stand using voice meter or the variants
stuck hamlet
I have no idea what you're trying to do at this point so nvm 
upbeat tree
I only use the virtual audio cables.. Whicjh I need to re-purchase >,>
stuck hamlet
Seems simple to me 
ripe laurel
They have two gaming PCs connected to a video capture to their streaming PC with no speakers and want the music on both gaming PCs.
weary mist
the only thing I could see having a problem is that you would have to start the app up, and make sure to start playing the music at the same time
hmmm
upbeat tree
Yeah so just have both gaming PC's have the song request page open.
weary mist
my only question is how does sound come through to the 3rd rig
upbeat tree
On their physical mixer mute the computer that isn't being displayed. Or if both are displayed mute one of the feeds. That is what Speed runners/AGDQ do
lament blade
and as long as we don't shuffle the music, we should be good
stuck hamlet
Seems like a job for voice meter banana 
upbeat tree
@weary mist
They have a mixer With both computer pluged into it
misty flower
Anyone know how to get !uptime to work?
upbeat tree
Which then outputs to stream PC
lament blade
exactly @upbeat tree
upbeat tree
@lament blade Pretty smart, I would do that too with my mixer.. If I had another computer
weary mist
@misty flower there is a default command !uptime, make sure it is turned on. If it isn't working, I will dm you another option
misty flower
Where do I turn it on? ๐ @weary mist
ripe laurel
I noticed with the followed command and other timed ones the output from the bot states years. Like someone showed 8 years following lol
lament blade
the only other way you could do something like this was to get a hardware mixer for each gaming pc and run it that way
stuck hamlet
@SethandMusic#5025 if you didn't turn it off, it should be on :p
Fuck mobile tagging
ripe laurel
https://streamelements.com/dashboard/bot/commands/default Scroll down to !uptime.
stuck hamlet
Thanks Rinnie
lament blade
okay, TY for the help, I am going to get this setup
upbeat tree
@lament blade
No just have your computers output to the mixer and the mixer output to the streaming PC.
Have both gaming PC's have the song requests page open listening to music. and mute the computer that isn't being displayed on the stream PC
upbeat tree
np
ripe laurel
So it's kind of like with Nighbot ๐ Having browsers open to the songs.
lament blade
it is, but nightbot doesn't work so good, we tried
weary mist
I am glad you figured it out, so much text, lmao
ripe laurel
Okies, i think i decided on a pic of my store ๐
If i add a requirement to an item in my store, does that automatically create a text input box? I have as a requirement to contact me so no input is required. Should i put that in the item description instead?
weary mist
yeah, I would
ripe laurel
I clicked on edit but don't see the requirement i typed out to copy and paste ๐ฆ
And i got signed out ๐ฆ
upbeat tree
awwww x,x
fiery hill
I banned a viewer from being able to gain/receive points after being banned from my stream (and also made sure to set the points down to 0, just in case). I have a reward where I bonus everyone 100 points. Someone redeemed that reward. Then the banned user, who was in my chat, received the 100 points. Then used those 100 points to redeem a reward with which he attached an insulting message. Shouldn't banned users be barred from receiving points/redeeming rewards? How did this happen?
upbeat tree
Oh snap ^^^^^^^^^
edgy kindle
@fiery hill That definitely sounds like a problem and @turbid reef can hopefully fix it
fiery hill
Thanks @edgy kindle It was just one of several ways which the banned user was trying to harass me while I was streaming. I hope it gets fixed soon
ripe laurel
Have you reported that user to twitch as well?
fiery hill
Yes, I reported him and my mods did as well
edgy kindle
I went ahead and added it to our trello for bug reports so hopefully it will be taken care of
ripe laurel
I like this store. I should change the command to just !bracelet though. But i may add different bracelets too.
fiery hill
Thanks @edgy kindle
edgy kindle
@ripe laurel You could always create a !bracelet command explaining the details for that item
Oh rip my bad I see now
"peyote_bracelet"
ripe laurel
I could but since the bot is giving out points without having to be in my stream i'm trying to keep everything out of chat and linked from my profile ๐
Oh wait. I don't need a command. Duh.
Since it'd be redeemed on the site itself.
Anyway, back to streaming. I'll add more items later! Adieu for now ๐น
stuck hamlet
Adieu!
olive lintel
I found 1 bug. I made 1 stream store item without the option of been "redeemable via chat"... but in my Stream store profile, the item shown a redeemable command via chat.
woven gull
anyone that can help me?
ripe laurel
Yeah i was looking at that. Mine isn't redeemable in chat either.
Are the loyalty points for donations based on $USD?
I'm going to have to adjust things for my local currency.
ripe laurel
Thankies so much! I have yet to set up the tip page and update my profile. I shall do all that once i'm done streaming for the day ๐ฑ
woven gull
any staff now rnight now?
olive lintel
@woven gull the best way is to drop the question over here and they will answer you.
weary mist
i dm'd since I didn't get a response the first time
tranquil dirge
Question - is there a way to make module commands (8ball, roulette, slots, duel, etc) show up in the commands list? Like those are really fun features I'd love for people to know they can use from the commands page
weary mist
That is something that has been requested ๐
ripe laurel
I think this picture should be updated as no one could figure out the pyramid thing before last night lol Looks like from centre increasing by 2 each time and not increase by one and then decrease.
tranquil dirge
Gotcha. Thanks! Really glad I found you guys
upbeat tree
@ripe laurel Yeah the pyramid doesn;t work like that no more
ripe laurel
I noticed it was sideways too after a while in that pic lol
Off stream: just finished a 13-width rriotCat pyramid! Now thats what i call pyramid farming Kappa // I wonder how many messages there are. Maybe i should find out lol
mellow pumice
Anyone know how to OBS Text GDI+ for the song requests?
ripe laurel
Is this a bug? Your points
Points you've collected across other channels.
You have no points
Go and watch some streams to earn points!
unkempt oasis
@mellow pumice There is a Current Song widget that shows the song on the overlay
mellow pumice
I can't seem to locate it. Would you be able to point me in that direction. I would greatly appreciate it. Thank you.
weary mist
@ripe laurel what link did you get that from? you can set message through the module. And the loyalty rewards pay per unit of currency you define
USD, GBP, what ever. 1.0 gets what you set
unkempt oasis
In your overlay editor, go to Widgets / Stream Labels / Current Song
ripe laurel
It's from the My Points under my profile pic on top right.
After clicking on the arrow.
mellow pumice
Thank you sooo much @unkempt oasis you're a life saver!
ripe laurel
weary mist
hmmm, it is only showing mine. Pretty usre I have recieved points from others
ill toss it into the bugs page
ripe laurel
Mine doesn't even sow my own.
Thankies. Keyboard's broken by the way - some keys i have to keep pressing to get show up -_-
weary mist
ouch
ripe laurel
I'd be able to get a new computer if i could only stop donating -_-
ripe laurel
Indeed! Now i am trying to save up to move out and to take that Jewelry Essentials course at Sir Sandford Fleming Haliburton campus as well as try to get BLIZZCON tickets again this year...
rich pulsar
trying to setup alerts with the overlay manager and when i select follower+host for one layer it copies to the other. I try to press donation for the other one and it copies to the other so they echo each other?
i try and switch it to donation on the layer called 'donation' and it also switches to Tip alert on both of them
unless i can only have one layer for all of my alerts?
hollow zinc
you have 2 alertbox widgets ?
rich pulsar
think so
hollow zinc
if so, save the overlay, reload the overlay editor and you can edit both of them individually.
hollow zinc
๐
rich pulsar
worked, thank you ๐
hollow zinc
lament blade
I am trying to figure out how a user becomes a regular in my channel with this bot, is it when they follow the channel, or is there a setting or a timer to make them a regular?
bitter warren
How do you know the bots in your channel?
ripe laurel
Is it in your viewers list?
bitter warren
I didnt look tbh
ripe laurel
https://streamelements.com/dashboard on the right it will tell you.
weary mist
it's manual, !level <username> 300 @lament blade
bitter warren
O
bitter warren
Thanks
lament blade
TY @weary mist wow, I have way too many people to do that. I just dont' want anyone to come into the channel and start spamming commands
weary mist
get some mods to do it for you ๐
lament blade
lol, nice.. I think there's an easier solution ,so a viewer who doesn't follow me in my channel, do they automatically get points for being in the channel (I have loyalty points turned on atm)? OR would they need to follow before they start getting points?
weary mist
they will get points for being in the channel
lament blade
Okay, so wether or not they follow they earn points....
ripe laurel
Everyone gets loyalty points even if bot isn't in channel ๐
lament blade
got it, with that in mind if I go into the web panel, under user management, there is the option of looking at moderators or regulars, what does StreamElements consider a regular, someone who I manually set to a regular, or??
weary mist
you manually set
ripe laurel
A mod you have to add manually and they have access to mod commands. That's the only difference i think as they're both level 300 i think. Super mod level 500?
lament blade
You'll have to forgive me, i've been used to having bots that have the option to make a follower a regular after a set amount of time
ripe laurel
Okies.
lament blade
i'm just making sure
ripe laurel
Streamer is over 9000.
weary mist
๐ 
lament blade
Again, TY for your help ๐
worldly geyser
so cheer is being awarded double coins and counting it twice
weary mist
that bug ws reported this morning. Thank you for another example ๐
โค
could I get your twitch link?
north cradle
Im new to this, what is the link for me to give my viewers for them to see commands and the store? Or is it just the store that has a public link? I thought revlo let them see the commands that were available. Its been a while.
silk patrol
@north cradle you viewers can type !store or !commands in the chat to get a link to it
north cradle
Ah sweet
silk patrol
@worldly geyser Soon
worldly geyser
X.X
ripe laurel
Not yet.
ripe laurel
You can make a custom command if you want to keep two bots from replying to one command.
worldly geyser
no i mean to let my mods fix the ones in streamelements
ripe laurel
!commands edit but default ones can't be edited yet.
worldly geyser
Also sorry for all the questions, but if we made a reward, that makes noise, how does it play over stream?
ripe laurel
Or !command edit.
You can use the overlay but i haven't tried that yet so someone else can answer that one.
north flare
so mad ethe full switch to stream elements
having issues on stream of course
all alerts are doubled. on top of we closed Ground Control hoping tha twould fix it.. but then all it did was disconnect the URL browser so there is a "home page" screen for the alert box.
silk patrol
@worldly geyser are you french?
north flare
anyone?
silk patrol
@north flare did you checked the "shut down when not visible" checkbox on all your browsersources in all your scenes?
north flare
yes that's checked.
have no idea if it's every single scene
I would have to check that..
silk patrol
@north flare for the home screen bug on the alert box, I think you copied the link of StreamElements website and not the link of the overlay. you need to click on lauch overlay after saving and then copy the link in the new tab
@north flare if you have your overlay on multiples scenes, you need to check that box on all of them.
ripe laurel
Are loyalty points for following once per account or can someone spam unfollow/follow to rack up points?
north flare
yep just double checked all of them
and recopied link... and the home screen is gone
now need to wait for a sub to double check no repeats
silk patrol
@ripe laurel it might be one per account, but I'm not entirely sure
north flare
also went into twitch alerts and turned off all alerts
ripe laurel
Okies. Debating on turning off the followers treats since it isn't much anyway but i can wait for confirmation. Nobody knows about my use of SE yet anyway ๐
blazing carbon
I was wondering, how long, or what do I have to do to have to most recent follower, and total followers widget to update to my twitch?
stuck hamlet
it should update automatically
worldly geyser
overlays arent working
i got it to work for a minute
but i can hear the sound
no picture shows up
ive tried a bunch of different ways
for this store widget to work
event emulator works
but when someone redeems, only the sound plays
frosty lantern
have you got it on one of the front layers in your stream? just confirming its not behind everything
next spruce
I'm having trouble seeing the total amount donated by each viewer? When I open "$ My tips" and sort by a username, it just shows ALL of their transactions. Is there a way I can see a total amount?
next spruce
?
weary mist
ah, then you don't have it set up
set that up with your paypal link, then go to leaderboard
enable leaderboard
next spruce
I have
so I get that
but the numbers are way off from Streamlabs' total
what currency is the default? is it able to be changed?
next spruce
for the leaderboard?
weary mist
if you change it in the tipping config, it will change it accordingly
next spruce
It's not doing that
next spruce
I think this will be a manual process of just going through - I don't think it imported correctly at all
Is there a way I can delete all of my imported tips?
frosty lantern
@weary mist ^
weary mist
@next spruce right now, without being able to contact the one guy, you would have to delete them all manually with the trashcan thing on the right
robust dagger
Hi i wa y yo upload a file.webm and i cant it Said its bit compatible
frosty lantern
? can you repeat that @robust dagger
weary mist
he/she is saying he/she was trying to upload a .webm and it was saying incompatible
@next spruce lmao
next spruce
So after deleting my donations, I've started to manually import my top 50. Does the tipping system use the viewer's paypal email address as the donar identifier or the name?
weary mist
I believe it is the name. I haven't tested it though. You can try it out, and see if it gets applied in the leaderboard
next spruce
Ugh, with all due respect, it should defintely be the paypal email address. That will be nightmare for streamers trying to keep their top 10/monthly donators updated
ancient jay
I am currently having issues with my overlay working, trying to set up an onscrene notification for new followers, i have mad the overlay with the alert box, followed all the tips to enter it into OBS but it doesnt show up on the stream.
weary mist
maybe, but we are looking at getting more than just paypal as a payment gateway. I force my users to log in through twitch to donate
thus the name will not change
ripe laurel
twitch allows name changes once every 90 days.
weary mist
@ancient jay make sure you have the correct dimensions for the overlay, it is above what ever game you have, and that you saved the overlay in the editor
@ripe laurel 60 I believe
ripe laurel
I haven't gone to that page in a while.
stuck hamlet
Ron, question for you, IF it was by email right. how would you know who donated? 
Let's say my paypal is me@onslaught.ca and i donate with Onslaught. Onslut and Onsloot.
Which would be displayed/how would you know?
weary mist
It is complicated overal
ancient jay
@weary mist i for sure have it saved but im not sure where to find the dimensions
next spruce
They leave a name regardless but the mail always stays the same for paypal. Streamlabs have it implemented so it's possible. By having it set to the email it means people can be creative with their names and have a bit of fun with it as well
weary mist
@ancient jay click on the browser source in OBS, and click the gear
@next spruce think of this though
we are looking at a new payment gateway, so not everyone is going to have a paypal email address, so person name is ideal because with twitch there are ways to link. BUT. We are looking at cross platform, so not only people on twitch will donate. so really its down to what is the way that will be the best to cover everyone
either way we go, there could be situations that would need consolidating
next spruce
True, looking ahead you make a great point. Just considering the fact that twitch users can name change makes it a nightmare for streamers but I guess that's at the viewer's risk
stuck hamlet
Ron, so you mean, you just want to have all donations made with one paypal be grouped together?
next spruce
correct
that's what streamlabs do
and it's great
it makes the post stream process very easy
stuck hamlet
StreamLabs version is doable, but our widgets could not be complatible with this, also our tipping page leaderboard.
next spruce
otherwise if donators use even a slightly different name - you risk upsetting viewers because their donations are not reflected etc
but I guess with the Authorize, it helps but just creates another barrier for donators which isn't ideal
stuck hamlet
Authorize?
next spruce
so they have donate using their Twitch naem
name*
with that feature, it'll work well - you guys are on the right path. I like it ๐
stuck hamlet
Force users to loggin, how would that cause a barrier?
next spruce
creates another step in the funnel
stuck hamlet
I'll mention to the team this idea personally because it's very good.
I understand, but i wouldn't call it a barrier
next spruce
but just for the paypal side, it makes sense
stuck hamlet
it does.
next spruce
Guys are doing an epic job
frosty lantern
weary mist
it might be possible to group by payment method, then just sort by those
frosty lantern
@ripe laurel been typing for a long time
ripe laurel
When people manually type in their names now they sometimes spell it wrong or shorten it. I can see grouping by payment method/e-mail would consolidate total amount donated but which typed in name to display? The last one? Everything's slow. Have to type and wait for letters to show up.
weary mist
ripe laurel
Laptops already dying. Battery's dead, some USB ports, busted keyboard...
weary mist
ouch
stuck hamlet
@next spruce you can currently look up by email ( i know its not the best) but ill ask if possible to sort by email.
ripe laurel
For those who fight for attention with top donator.
next spruce
@stuck hamlet Yeah seen that, it's handy but my import pulled up no email addresses so I'm having to manually do it. A total amount per email (donated) would be really helpful
ripe laurel
I used to be able to donate directly from my bank account but since PayPal changed giving me eCheck option only or credit card -and i can't do anything without a credit card even having to pay more on ebay when trying to buy things (i hate going through an order only to find out sites don't take PayPal and they keep sending me reminder e-mails and discounts for stuff in my cart, but i digress)- my donations no longer show up on stream as they take days to clear.
ripe laurel
I haven't tried a StreamElements donation yet.
Not looking for volunteers either ๐
lament blade
Hi again... I'm working on alert sounds, but I cannot hear them through Ground Control, song requests work fine, but any of my alerts sounds just don't work?
weary mist
the alert sounds only play through the overlay
lament blade
alright, perfect, TY ๐
jolly basin
Where is the setting in StreamElements bot where you can have periodic messages play in chat? (periodic stream uptime, new follower notification, etc)
next spruce
@jolly basin timers, right down the bottom
jolly basin
Oh thanks! I see it now. I thought it was in the chat commands menu, but that makes more sense ๐
warped crane
hi I have a question
Is stream elements going to be able to support frankerface emotes ? I tried to use them in the slot mahcine and it gave me an error.
next spruce
My currency (NZD) isn't showing in my activity feed or on my donation alerts on stream?
warped crane
nevermind, it was a spacing error
ripe laurel
How do i reset tips? When i edit or remove i see the names on my Leaderboard with a total that includes each time i edited and not the correct amount.
proud crow
Not sure, but every time I hit the "Save" button it seems to reset for me.
ripe laurel
lol Mine keeps adding up and they're even getting a bunch of points for them.
And the points are based on the currency they donated in, not the currency i set since when i added them in i used the currency they donated in.
Wonder what would happen if i don't click on Imported tip this time.
No points and doesn't show up on Leaderboard that way. So i'll have to check Imported tip to have it show up.
Ooh somehow i got one to show the correct amount. Spelled her name wrong once and that's on the leaderboard too -_- Now if i can get the other amount right.
Yay i got it ๐น
frosty lantern
ripe laurel
Now i get to figure out the overlay so i can get future donations to show up on stream. Going to see if there's an events list or not too since i have that on my stream.
I named my tipping page Life Savings ๐ผ
ripe laurel
Had to hold down the power button again FeelsBadMan
weary mist
sadface
ripe laurel
Had to hold down the power button again ๐ฟ
languid cipher
need help real quick
tryin to setup a tip goal but its too small to see it
the box and lettering
weary mist
if you hold ctrl and scroll, it should zoom the page in
stuck hamlet
@languid cipher https://www.onslaught.ca/s/zAoglmhr.png
stuck hamlet
Refresh
weary mist
the tip bar text doesn't change size in the bar, its a bug
main shell
Uhh, sometimes when alerts go off, I hear the sound twice?
lament blade
is there a way to play a video with sound (that's like 3 seconds long) as a perk for the streamstore?
dusty iron
Quick question. Trying to add a Local Time command located in the PDT timezone but it displays the wrong time.
using XX current time is ${time.PDT}
I missing something?
robust dagger
hey i am trying to add a file .webm but i cant said that its not compatible
weary mist
@dusty iron seems to be something up with that variable. I couldn't get other area's to come up with a time
correctly
@robust dagger what browser are you using and what are you uploading the vid for?
robust dagger
internet explorer :v
weary mist
@lament blade not sure yet on that, though we don't have perks linked up to the store redemption widget yet, so it won't play that just yet
@robust dagger give it a shot in chrome
robust dagger
ok let my try @weary mist
dusty iron
@weary mist Alright I'll give it some time, Thanks for the quick response!
weary mist
@main shell that can happen if you have multiple sources visible and not shutdown, or you have the overlay open in another tab. Which alert is being duplicated
lament blade
so.. i can upload a video to your cloud.... to not use it???
ripe laurel
@dusty iron What about trying PST? That's the winter one but IDK how the coding thing works.
weary mist
@lament blade key word was yet. We are working on getting that hooked up. I haven't tried putting a video with sound to see if the sound plays, so I do'nt know abot that part
dusty iron
@ripe laurel Yea, tried PDT, PST, PT and spelt out fully, nada.
weary mist
@ripe laurel I tried MNT, EST, PST, PDT, all spit out 0507
dusty iron
But thx !
lament blade
aah okay. i hope it comes soon! ๐
ripe laurel
I don't know much about time ones. I remember here it's GMT-5 but then i kept seeing other abbreviations so must be multiple standards or something.
Since one site wouldn't give me GMT and i had to look up what was available to pick.
robust dagger
@weary mist i am trying in charme to upload a file .webm and its said Supported formats are: .png, .gif, .jpeg, .jpg, .mp3, .acc, .wav, .ogg and .webm
weary mist
how big is the file?
robust dagger
13 mb
weary mist
that is pretty big. Did you hit Select File?
robust dagger
yeah
weary mist
ok, is it allowing you to select the .webm?
robust dagger
yeah
spare sage
SR showing undefined
weary mist
@spare sage can you explain what you mean by that?
spare sage
using sr song title results in error "video not found" or directly "undefined"
weary mist
@robust dagger so once you click ok, it just doesn't upload? or does it pop an error message?
robust dagger
it pop an error
weary mist
@spare sage I am in your stream, can you make the request?
@robust dagger can you snip the error message for me?
robust dagger
Supported formats are: .png, .gif, .jpeg, .jpg, .mp3, .acc, .wav, .ogg and .webm in read
redยจ*
weary mist
Can you take a snip, using the snipping tool? I need the image for the bug report
@spare sage very weird. I wasn't able to request that specific song on my channel either
ripe laurel
Or <Alt><Prt Sc> and paste here.
ripe laurel
Yeah but wasn't sure how well versed this user is with computers so just a suggestion.
weary mist
its a teachable moment ๐
ripe laurel
I was going to snip what it looks like on my Start menu. lol
Trying to find a pretty background to use for Event viewer that won't get shrunk so much to make it imperceptible.
weary mist
spare sage
Yeah all new songs are being rejected on !sr right now
weary mist
ok. Thank you for the report. I am on it
timber bluff
I noticed the same issue with song requests, glad to know you're on it
weary mist
๐ sent the dev to the dungeon to remind the bot how to search
ripe laurel
Are the event list animations working? I've been changing and saving and refreshing and they all look the same.
weary mist
atomic hollow
blame Google
spare sage
ripe laurel
I'm having trouble with the overlay editor. The labels keep going up behind the big blue bar and then the scroll bar disappears so i have to keep saving and exiting and going back in.
Options keep blanking out to change the background of the events list.
I clicked on Position, size and style, then when i reduce that again the top part with all the checkbox options and theme blanks out.
north cradle
What is the command to add points to all viewers? And does it work when offline? (running tests)
ripe laurel
!addpoints all
If bot isn't muted it'll work.
Streamer and Super Moderator can add points: https://streamelements.com/dashboard/bot/commands/default
My Recent tips widget is showing all the tips i was trying to edit but deleted. I should only have 2 tips now but the widget shows a lot more.
north cradle
Thank you!
ripe laurel
Hmm. All the long command descriptions are getting cut off.
For instance, i don't know how to reset.
stuck hamlet
successfully set ${user}'s level to ${2}, you can reset it with !level ${user} reset
Zoom out on the page if it happens with other ones
I'll mention it tho
ripe laurel
Thankies ๐ธ
ripe laurel
Are you sure it's not on cooldown for others?
I just checked the modules and the default is 60 seconds for user.
Is there a way to reset/remove/delete my account and start over so i can fix the recent tips widget? ๐ฑ
stuck hamlet
It's been requested, you can delete it. Logout, CTRL + F5, Log back in and see if its fixed
stuck hamlet
Delete the overlay
ripe laurel
Going to copy my store and stuff to reuse later ๐ Oh, okies!
ripe laurel
Deleted the widget and it's still showing all my edited/deleted tips. Will try deleting the overlay after i take snips of settings ๐
Added recent tips widget first and it's still showing all the deleted ones ๐ฟ I'll work on it some more later. Want to get some stuff done before i pass out.
mighty kayak
I hate to interrupt, but gonna ask once again ^^; @tawny pivot @proud pumice
Is it possible to wipe my account of any information, because after adding RevloBot information I realized that I much rather start over fresh if possible.
my twitch name is BonkiHart
tawny pivot
@mighty kayak I'll try to assist you when i arrive at the office ๐
mighty kayak
alright, thank you ^^
sleek ember
question about the stream shop: Why do chatcommands to redeem items through chat show up on the item even though chat redemption it's disabled for said item? Is there a way to not show those? I believe my viewers would end up trying to request through chat once they see a command listed there
frigid flare
are autohosts meant to trigger host alerts
atomic hollow
chat or overlay?
lament blade
this is my current set up for my twitch channel how can i change my donations and use a 3rd party setup? this was the only way i could figure it out.
atomic hollow
first, watch this - https://www.youtube.com/watch?v=eLzxRkq7tJo
then, use one of these panels to make your bio look a bit better
lament blade
so i just download the imgur link and crop the panels?
atomic hollow
no, you can download the set
terse rampart
am I missing something about the loyalty store? I put images/sounds for each redemption, but it only plays the same 1 sound/image for every redeem
atomic hollow
bottom left side
@terse rampart thats how it works currently
improving that soon
terse rampart
Seems weird that it'd allow someone to add a sound to the redemption if it doesnt even play/show when redeemed though
nocturne moth
Hey guys, any chance we can get song requests for bits? Would be super sick! also a $ per minute function would be nice!
stuck hamlet
@terse rampart You're not adding a sound to the redemption, the redemption is the sound.
You can change the way your Redemption alert looks/and sounds like in the overlay manager
atomic hollow
@nocturne moth great idea, wrote it down
nocturne moth
๐
terse rampart
@stuck hamlet I mean, it allows you to change up the sound and image in the loyalty store, but in the overlay manager it allows only 1 image and sound to be played for the entire bunch of redemptions
stuck hamlet
The image displayed is to basically attract the viewer to that specific thing. Ever see Youtube thumbnails? They are meant to attract, same concept. But it's being changed, so
terse rampart
@stuck hamlet I get that part lol. But what's the sound for? 
stuck hamlet
Redem a sound.
terse rampart
nooooooot what I meant
terse rampart
I was confused for a second. Can I make a certain image pop up per redemption?
stuck hamlet
no
stuck hamlet
np
lament blade
out with the old and in with the new. It really wasnt that hard. Thanks for the help
also got my donation button sorted out. Damn i am dumb haha it was really easy
frigid flare
ummm
@atomic hollow my other commands arent working as well
only i can do shoutout none of my mods can
atomic hollow
let me see
bitter quail
hi guys, as you can see in the pic I just posted, I have a little problem with my channel's twitch chat in the overlay. I created an overlay just for chat so I can place it wherever I want in obs in various scenes that requires chat in different places on screen, and it was working, but recently it started acting weird. The problem is that sometimes the text isn't aligned with the nickname of the person who typed it, it's a little bit higher on the screen and it's annoying. But, here's the weird part, it happens ONLY if the person typing doesn't have any badge next to his nickname. As an example, moderator's text is aligned, my text too, and also twitch prime users too. It happens ONLY with people without any badge next to their nicknames. Do you have any idea on how to fix this?
silk patrol
@bitter quail we are already aware of that bug and it's will be fixed soon
rapid tapir
Its fixed in the next build 
bitter quail
oh ok then It's not my fault ๐ I thought I did something wrong and messed up everything ๐
thanks for your quick reply guys ๐
junior shore
@bitter quail stop breaking shit. Problem solved.
bitter quail
thanks @junior shore but I don't think I can do it ๐
idle jetty
my redemptions history only first page. i cant read another pages. help plz
atomic hollow
yeah, we saw that, we are fixing
cinder ibex
Hey :D
Got some questions...
- Is it possible to have some extra's for regulars, besides commands? Like award them with more points per minute? Redemptions only for regulars? Commands that play sounds without being a redemption?
- Can mods enter the panel too?
- I would like to make a redemption that people can redeem their own personal command, maybe even play a sound. Is that possible?
Thanxs
frosty lantern
I do not believe any are developed but all sound like features that we will see in the future. @proud pumice can you confirm this?
cursive nexus
do you guys only support paypal donations? ๐ or is there a way for paysafecards and other options? i wonder since i got people in australia and sweiz who's been requestion it due to issues with paypal
misty wagon
@cursive nexus we support PayPal and we will add a payment gateway with a lot more payment options. Also we don't charge a fee so the only transaction costs involved are the ones PP charges (making us already a bit cheaper ๐ )
cursive nexus
Nice! im currently on Tipee but i will swap over my payment methods as soon as the payment gateway comes! first day on your program. allready got a good feel about this ๐
misty wagon
@cursive nexus Put the SE url in your donation panel on the DONATE image and put a little txt url in the text field for people who need alternative payments. Most payments are done by PP and that's where we a re a bit cheaper, soon to be more. ๐
bitter quail
just another quick info guys, if it's possible. Since some of you were talking about Paypal.... when you setup Paypal donations, are my personal details like full name and paypal address (email) shared with the person who donates the money? Not only on your website, also on Paypal and/or payment receipt. Before setting it up I'd really like to have those info, if it's possible, of course.
frosty lantern
@bitter quail in paypal when they check recent transactions it will say the name who it is sent to and i believe it can also show the email address
bitter quail
๐
north flare
So I am trying to make an actual overlay instead of just small boxes to move around in my OBS...
ruby stirrup
@bitter quail I made a business account and you can put your twitch name as the bis name in paypal so they see that email and that name then just link the emails to your main
north flare
When I add 'Top Donator" to my overlay.. I am unable to modify what it displays (ie : Session Top Donator)
when I do "Latest Sub" I can modify so where it says: "Latest sub {name}" I can change that to whatever I want..
it's not listed for Top donator
silk patrol
@north flare works fine for me, try to deselect any widget you've clicked on and try again
surreal heron
Is there a way to make streamelements say who followed in chat?
silk patrol
@surreal heron sure, Bot -> Modules -> chat alerts
surreal heron
Oh ty.
north flare
had to exit overlay editor
how do you make it so boxes don't "snap"
ie.. in OBS you can hold down either ctrl or alt and move stuff where ever you want
silk patrol
@north flare arrow keys
bitter quail
@ruby stirrup due to some problems I had with paypal in the past (someone robbed some money from my bank account linked to it) I haven't linked any bank account to it anymore. So I can't have a business account. But it's ok anyway. It was just for asking, since I'm not really interested in donations. It was just a "plus" for me.
north flare
is there a way to customize top donator or top cheer. to session / monthly / forever?
silk patrol
@north flare yes, when you add the top donator widget, you have a list on the left with session / weekly / monthly / all time
there is no top "cheerer" right now tho
wary sapphire
I am trying to add the stream chat widget but i dont see any chat preview , its just a blank box
silk patrol
@wary sapphire it's blank when you add it, just send a message in your chat and you'll see it appear in your widget
golden wing
how can people i set as bot moderators access settings?
wary sapphire
i did that and i see the preview on the editor but not in OBS
silk patrol
@golden wing not yet available but soon
@wary sapphire have you saved your ovelay? you need to save it so it refreshes on obs
golden wing
@silk patrol ok thank you
silk patrol
also make sure you have check the box "Refresh when visible" on your browsersource so your overlay is always up to date
silk patrol
@oak sonnet sure, you need to go on the overlay editor, it's in the alertbox settings
wary sapphire
@silk patrol yes i saved it, and so if I add some text or a photo to the chat box widget it will show up in OBS but not any of the sample chat text.
silk patrol
not sure about what you are trying to do
oak sonnet
@silk patrol