#helpdesk-twitch
1 messages ยท Page 54 of 1
@weary mist thank you โค
For bit alerts, I am only to set 1 as the activation bit amount, but it scales from 0.01 to 1. What is this scale translate to be? EDIT: for TTS
mmm, I am not too sure about that @silver plover, it might ahve something to do with the twitch embed
1 bit is the the lowest people can donate
@candid cargo
But I could set it to be 0.50, what does that mean>
Highest I can set it 1 for some reason, but if I hit the down arrow, it starts going 0.99, 0.98, etc
maybe just leave it at 1 XD
this is in the overlay editor?
Yessem
can you show me what you are seeing? Because this is what I am seeing under the Cheer Alert
I have a question. Is there a way to shorten a sound on a alert? My sound is slightly longer than my alert pop up. I do not see an option to cut it off.
@weary mist for the TTS setting
ahhhh
Sorry, I did a edit on my message
yeas you can @left jolt ill get a pic if you gimme a sec
Thank you
@tawny pivot
lol, just what I randomly stopped at to get a pic. but I like that idea
And if I remember right, video for bits is bugged right?
@left jolt
not sure about that. My bits fall into the glass, and I think the alert works fine.
@frosty lantern would that effect the sound of the alert as well?
anything from the alert cant be longer than that
I mean the custom video for the bits, it seems like its only playing the default, not the one I set
@left jolt anything from the alert cant be longer than that
Is there a way to use !social to trigger all of my various Social Media commands? (Instagram, Youtube, Twitter, etc.)
thank you very much!
Btw i never experienced such awesome help before T_T
this is amazing
@candid cargo i know the problem gimme a sec
with other programs you have to go through emails and emails with customer support which never solves your problem
๐ were amazing
@frosty lantern ๐
so thank you, it is extremely appreciated!
@candid cargo
@candid cargo
you probably still have your variations on. which means depending upon the amount it is choosing one of those
Oh, excellent! Thank you
np
@frosty lantern do you know in the future if there will be an option to add bit variations that are "rare"
rare? such as only show occasionaly?
yes
i was hiding memes in my bit donations before lol
i dont see that option here
unless i missed it somewhere
you can set it so they only appear for a high bit cheer. so that makes them rare i guess? but no i cant see there being a feature for a while in that for the same 1 bit cheer it will show something that it has a 1% chance too
yeah ok
there was that option in stream labs i was just wondering
thank you
should i ask for this request in "feature-requests" or do you think it wont happen?
Is there a way to make a Text document for current song playing in the song request queue?
no, not yet. give me 2 minutes though, lol
There is a text widget for the currently playing, but it only shows !sr songs
Is there a trick when your trying to upload an image in the editor? Stand on my head and push upload maybe?
it is optimized for chrome for the moment
So it only works in chrome?
Just not edge then? ><
Ew edge
I dont know any programmer that makes something compatible with IE or Edge other than people who work for Microsoft
busted the screen on my phone i can't log in on a different browser
due to 2 stage authenticator
That might be your issue then if you're trying to work from your phone lol
No the phone gets the authentication code for my twitch
Ah
are you able to turn off 2fa
No not as an affiliate
oh shit
Hello, I have a question: Can super mods access the bots panel and how? ๐

Okay, thank you ๐
you mean @edgy kindle
Hello e need help my shop dont work, viewer buy but dont do sound alert and i activate chat alerts.
@lament blade Do you mean the module chat alerts?
@lament blade http://puu.sh/weRC5/3f4137da84.png
It's disabled by default
yes
^View the image
i habe deremptions on and chat alerts on and dont work ๐
Can you screenshot your chat settings for me?
make sure you have the Store Redemption sidget in your overlay
have`
@weary mist Not what he's talking about
@weary mist He's talking about Chat Alert module not showing the message in chat for redemptions
i try remove bot and active again but dont work :/
Can you link your twitch stream?
mine?
Yeah
Cute girl here :o !songrequest ON souds effect on with points !giveaway !sub !emotes
@weary mist
can you try it again?
afaik it doesnt show the alert for sound redemptions
So Moon Butterfly wont see the proper alerts in her chat unless she uses the stream perk? @rapid tapir ?
@lament blade
i buy item now dont work
๐ฆ
oh ๐ฆ i want so much this.
It won't show for a sound redemption. It should for normal store redemptions
๐ฆ
@rapid tapir Chat Alerts not stream alerts
oooh
but later on will be available the alerts chat?
works for me as well
:/
I dont have an admin acc yet, so I cant take a deeper look, sadly
youll have to get shadowboxer to look into it tomorrow
that work for me too, but dont work item with sound alert.
it seems as if I cannot get my overlay to display through OBS--anyone else having this issue?
@lament blade yeah I dont think sound effects trigger alerts
which obs do you have Staars
@sick sedge What version are you using
ill bring that up again, but we are very busy adding and fixing large amounts of stuff, so please be patient 
Studio or Classic?
Okay so you're on the latest
i only want difrent things on my channel ๐ฆ
Without revealing the URL portion can we have a screenshot of your browser source for OBS @sick sedge
^Again please do not show the URL section
yessir, one second
@sick sedge have you checked the obvious things - is the layer visible, is it ordered on top of other things (like the game, ...)?
I did check those things--turns out it's just the store redemptions that are having issues displaying. I can get text and other things to display in the overlay, but the store redemption notification won't pop up
ah
you might be hitting the same issue as moon_butterfly then
sound effects dont trigger alerts
Question, does the Follower Bonus in the Loyalty settings a one time bonus or if it is an increased rate at which you earn points.
one time
oh... I did have it set as sound effect, because I thought it was the option to trigger instantly upon redemption
thanks
Personally I think the store needs an overhaul
this was my screenshot of browsersource btw
it does
the issues i've been seeing with "stream perk" and "sound alert" cause a lot of issues
we will rebuild the store, but theres more pressing matters
Yeah
ahhh. gotcha
yup!
but from what I know you have to manually accept those?
maybe a simple solution would be to add a feature that combined both of those effects
I dont know 100% how the store works
thats the plan @sick sedge ๐
so it would appear instantly once the viewer redeemed the reward, but it would also play the alert/sound
cool!
yeah sorry, I guess it should've been obvious from the fact that it said "sound effects" haha
is there a way to remove certain viewers from the "all time" points leaderboard?
I know there's a way to do it from the current points leaderboard, but I'm wondering about the all time
not at this time
๐
out of curiosity, how old is streamelements?
about a year and a half, but just came out into beta a few months ago.
that's awesome! you guys are doing great work
work!!!
I was part of the overlay and put an AlertBox, Store redemptions and sounds work but only for alert box not alert chat im happy now
@rapid tapir no idea what got it to change, but my animation is currently working upon redemption now ๐ !
@winter hull What commands?
nice Staars ๐
So I noticed that in the Chat Alerts module there is a new variable listed. it is {msg}. What exactly does it do and can it be used in custom commands?
@ruby anchor whats up?
i need some help whit kappagen ๐
is there any way you can make so there is only one emotes comming up like i got this hype emotes i like to get when i gets a tip og bit and so on ๐
go to your KappaGen settings -> Emotesplosions -> scroll down and click on "select emotes"
then select the hype emote and press "submit", then save.
@ruby anchor
If you're trying to edit !points and similar commands I would recommend disabling those and making custom versions @winter hull
@rapid tapir i cant find the settings ?
A few of the commands can be replicated
@ruby anchor you have the KappaGen widget set up?
yea got it rigth here
scroll down in the sidebar
oh rip thanks ๐
its kinda hidden because of a bug darko is in charge of ๐
sorry for the confusion ^.^
its fine im gonne let you know if i get any more problems ๐
sure thing!"
@edgy kindle alright, thanks
Eventhough ima go to bed now, its 4 am once more 
oh okay but when i try the bitรธs out there is some emoji's i never have seen before ๐ฎ
how can i fix that ?
are you talking about the emotesplosion?
yea ^^
@ruby anchor cheersplosions use the cheermotes used
when testing them, it uses random cheermotes
okay so its shiw the one the user use ?
okay thanks ๐
Silly question....how does one actually set the duration of the generic countdown? I know it's probably something incredibly obvious I'm missing, but, I'm a pleb.
@ancient wigeon you click the widget and in the left sidebar, you get a menu allowing you to change the hours, minutes and seconds the countdown will run for
I should also stop making 1440p screenshots ๐ค
@rapid tapir thank you!! :)
that sidebar is always where settings show up
Yeah I know that now lol. This is the first stream app that's been so...hands on i guess? I like it. :)
glad you do!
always feel free to ask, theres plenty of people happy to help you... most of the time
not so much at 4:40am (aka right now), since most of us are EU-based ๐
;)
I'm NA -6 UTC
im NA UTC-7
\o/
link stream?
@rapid tapir still up ?
@ancient prism, i can't provide the type of help you need
oh dang i guess you cant get me better internet
Hey, I am looking in to using Stream Elements for some rewards followers can buy on Twitch when I stream. Is there a way to transfer Ankhbot currecny to Stream Elements?
have you got a .csv file you can download? @pale pebble
I believe so. Ankhbot is on the PC rather than browser based. Let me check
yeah i know thats why im not sure
you can always individually do it but thatll be a pain
Yea, I know the main file is sqlite file type. trying to see if can get a csv from the backups.
It just backs up into the same file type of sqlite, not to a csv....
I had found a command at one point that allowed a user to transfer their currency from Ankhbot to revlo so maybe something similar to that?
yes
if you can get it to revlo, lol, you could export from revlo to us
Also, there are a few small programs out there that would allow you to export it as a CSV
Ok, I will look into it. Thanks
Can we have commands run automatically like Moobot if we set a timer on it?
I dont see a timer option*
like I see a timer option, but I want to run commands at a given time, not messages
Is there anyway i can upload an mp4 format to use "Set Video" for Alertboxes?
@analog crane currently the only way is to set a separate timer. The devs are looking into the possibility of letting a command run. (:
oh cool thanks
@lament blade the only supported format is webm because it's such a small file size. But maybe soon we'll change it up. I'll have to ask someone about it.
which is the recommend sizes for an "stream store image"?
Anyone from Support on?
@naive meteor just drop the question and someone will help you. ๐
Well, on the song requests I have it set up for user to use loyalty points. I have it set to 2 currently... does that limit the number of songs they can play altogether or limit it to 2 each "puchase"?
in "user limit" is the max of songs.. in the botton, you can put the "cost" per song. The 2 means they can "buy" 2 songs max per sesion.
Awesome, so setting the User Limit to 2 and Bot Cost to 10, it will cost 10 points for 2 requests?
nope... 10 per song.
Oh, so I need to set to unlimited so they can spend as many points as they want?
yes
Gotcha
How do the chat modules such as roulette and raffle work? Is there a command in chat you're supposed to type?
@cunning prism look at the images in each module, they're an example.
Awesome! Thank you.
ive got a question how do i add/ remove points from myself or viewers im a super mod ๐ in twitch chat
@random field !addpoints user/all number
Yup
and !removepoints blaster__dark 1?
To remove points you just use a negative number
So !addpoints Rev -50 would remove points
:)
Hey i'm streaming atm can anyone explain why when the chat is like slightly off?
Like the chat display has like Name: (then this writing is slightly above)
It seems to work fine with the StreamElements bot but everyone else is spaced weirdly
screenshot plz
So normal viewers are slightly off
But mods etc. are lined up properly
I look so angry xD
go to your dashboard-overlay manager- edit your overlay
click on the chat box
in the leftpanel in the botton is "text settings"... reduce the fond size
@proper wigeon try adding more "width" in "position, size and style
just to test (then try reducing it)
@olive lintel you still need to image size for the store?
@stuck hamlet plz
ty
Yup, that's it.
amazing
Anyone else around that needs help?
check Wisemanyt problem
@proper wigeon apparently that's if they are regulars that it does that or something. A non bug, being fixed! ๐
The background Playlist is no longer playing all songs.
Is the player visible @slate meteor ?
Looking at it now and it shows 1 song from the background play list.
Dan, when you mean background, you mean backup, right?
Show me the link you used
184 Videos on it.
Alright, coo.
I swear this time i didnt mess with it ๐
Let's go back to my first question, is the player (the video) hidden?
yes it was
There's currently an issue with when the player is hidden, the songs not playing. So leave the player open, refresh the page, and all the songs should queue (:
ok, thanks for letting me know.. I thought i broke it again.
@slate meteor let me know if it's fixed!
no the player is going but when i look at my OBS it says Currently Playing: No Song when I do have the overlay via you guys.
The Loyalty Bot only works if the Stream is running, right?
@wraith grail Correct, loyalty points are only added when stream is Active
Hello ! If someone speaks French it would squeeze me a great help.
If not, I would do with translator.
I have a problem when I create my overlay, this one does not offer me to display my Redemption, so it does not display on the screen and do not sound. : /
Oh, and I can not change the volume, or I click "Clear Sound"
@modest atlas Baguette RPZ :)
Je peux t'aider en dรฉbut d'aprรจs midi si tu le souhaites.
France ๐
That's browser in French ๐ค
browser = navigateur ๐
I thought so.
@modest atlas I will be available this afternoon if you still need help
@buoyant hull je veux bien ๐ Merci
@modest atlas quel navigateur utilise tu?
@modest atlas Je te recontact en dรฉbut d'aprรจs midi dans ce cas
@stuck hamlet Firefox
On recommande utiliser chrome, Notre site est fait le mieux sur Chrome. ๐
Laisse-moi savoir si je peux t'aider avec quelque chose d'autre! ๐
Et oui, tu peux dรฉjร essayer de voir si tu as le mรชme comportement sur Google Chrome.
Perry best French speaker here 
@proud pumice Hey can you help me ? :)I
yah, whats up?
is there any way to make custom alert on new top donation and a top 20 top donators list ?
and gamewisp "last sub" ?
right now there's only by number, not by position on the donors leaderboard
and latest sub = gamewisp latest sub if you're not partnered
when not partnered gamewisp behaves as usual subs
@proud pumice Okay so i cant make a top20 top donate list on my interesting sceen ?
.-.
Is there any1 who can help :i
@tawny pivot You here :i
@modest atlas Si jamais Cocci n'est pas lร , tu peux aussi me contacter, je serais la toute l'aprรจs midi.
@ruby anchor Yeah i'm here, what's up ๐ ?
@here Dose overlay resolution affect my stream quality?
No, but make sure it matches your stream resolution ๐
Base or outpout?
alright thank you ๐ im loving it so far....but scine i haev ur atention, where to i integrate gamewhisp?
I think your fingers fought with the keyboard on that one ๐ but it can be found in the "my account" page.
thank you ๐ and im just bad at english not my first languge ๐
Ahh no worries! ๐ I'm just joking around a bit with you :p
haha ok, i hope you guys do great with this, glad to see somthing that has bot+other stream stuff in 1 gonna save me alot of space and stuff
Well thank you! It's very nice of you and we are very happy to see you enjoying it!
okay @tawny pivot is there any way to make custom alert on new top donation and a top 20 top donators list ? and how dies "last sub" from game wisp work ?
@silk patrol Et bien je vais devoir partire vers 14h mรชme peut รชtre lรฉgรจrement avant, je suis pas sur que coci sera la d'ici la donc si jamais tu est dispo je suis intรฉresser par ton aide ^^ Plutรดt vocal ou รฉcris ?
@ruby anchor We currently don't have variations for top donations
But you should be able to just add the latest sub widget, and it'd work
@MrErilio est-ce que t'as besoin de l'aide tout de suite? je peux t'aider!
@tawny pivot Okay so its just last sub ?
Yes Emiliuzz
@stuck hamlet Oui, vocal ou รฉcris ? ๐
Okay nice!! Thanks!
Je suis prรฉsentement au travail, รฉcrit serait mieux ๐
Je vais รชtre chez moi dans ร peu prรจs 1h30, si vous avez encore besoin de mon aide par voix
@stuck hamlet Ok, voilร mon problรจme. J'ai crรฉe plusieurs Item, ou Reward, comme tu prรฉfรจre. Et j'ai voulus faire comme sur Revlo un Overlay qui annonce les achat des item en stream. J'ai finalement trouver comment faire avec les "Widget" cependant cela affiche tout mes item acheter qui sont en "stream perk", mais j'aurais voulus faire des notif personaliser, pour chaque item.
Ah je croi que sont patron la prit en flague :p
Hahah desole
@stuck hamlet Pas de soucie ^^ alors une idรฉe pour mon soucie ? ๐
รa รฉtรฉ demandรฉ beaucoup, les dev vont l'ajouter bientรดt!
Desole, c'est mon fin de quart. Tout le monde est venu me parler. :p haha
@MrErilio#8406
@modest atlas
@stuck hamlet Ah ok donc pour le moment ce n'est pas disponible c'est pour รงa que je ne trouver pas ^^ merci !
@modest atlas comme Onslaught l'a dit plus haut, ce n'est pas possible pour le moment. Mais avec tous les utilisateurs de Revlo qui ont choisit StreamElements ces derniers temps, les devs travaillent d'arrache pied pour mettre en place toutes ces fonctionnalitรฉs (concours, notif perso pour les items, plafond sur les jeux, etc). Donc tu devrais รชtre capable de le faire d'ici peu. Si tu as un peu de temps dans le weekend, jette un coup d'oeil au lien dans les messages รฉpinglรฉs dans #๐ญ๏ธฑfeedback-and-ideas. C'est une page ou tout le monde peut soumettre des idรฉes et/ou voter pour les meilleures. Ca les aide beaucoup a savoir ce qui est le plus urgent et ร rรฉcolter de nouvelles idรฉes. SI tu as encore besoin d'aide pour quoi que ce soit, je serais la toute l'aprรจs midi.
is there a way to only show the count of a command but not increase it?
@silk patrol ah super merci, oui j'avais proposer quelque idรฉe dans feature-requests mais pas sur le lien รฉpingler ^^.
@silk patrol Si d'ailleur tu peut me dire si le traducteur a bien fait sont boulot, je veux dire si ma proposition faite dans le channel #๐ญ๏ธฑfeedback-and-ideas est comprรฉhenssible pour que je la propose sur le lien ๐ Moi et l'anglais รงa fait 2 x)
@proud pumice is there a way to only show the count of a command but not increase it?
@turbid reef ?
no, currently not
@modest atlas Le traducteur a fait son boulot de traducteur, c'est a dire du mot a mot lol. Mais dans l'ensemble c'est comprรฉhensible ^^
i need some help
i did put top donator on my overlay and its shows a test donation i did make
and i cant remove the text infront of the top donator so its only shows the name and amount :i
@tawny pivot @proud pumice @rapid tapir @turbid reef @sacred edge @tough parrot ?
Is there any specific reason why I wasn't pinged? 
sorry did miss you xD
@hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc 

@hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc @hollow zinc Happy now ? ๐

Any1 who knows how i can fix it ?
@ruby anchor for the test donation, refreshing your browserSource should remove it. For the text in front of it, weird, because I just tested it and it works fine. Maybe @turbid reef can help you with that
@silk patrol I did fix the text ๐ but its still show the donation i did "add"
before i knew how to make a test donation
@hard cargo Fell free to join ๐
And its not showing my last sub :i
Is there a way to see the changes without emulating a million times?
Like changing the fonts and hearing TTS voice differences and what not
Tag away 
@hollow zinc Can you help ?
my top donator on my overlay says its my self but the "test Donations" is removed :i
ey guys if people say they dident get coins from hosting me do they troll me or is the feature broken ? http://prntscr.com/fhtnbg

think they are trolling :i
@nimble owl if the host shows up on your activity feed - they got coins
@proud pumice Can you help mby ? rlly need to get this rdy to stream later :i
it says it yee... do they still get coins when they host me with 0 viewers ? ๐ค
thx perry 
Refresh the thing, it will remove the test.
but darko i was under my "my tips" and did add then and remove then again
did just refresh and its still here
and "last Subscriber" from gameswip not showing up :i
yea
and i got a admin/staff to remove it
and to the right below the checkboxes you have a button
so its not there but its shows as my top donator off all time
Edit session
in edidtor or dashbord ?
yea but if i reset this then im gonna lase it all or ?
But i have a top donator with 1111.11 how can i get that to show :i
then just change the fields
those are editable inputs
change them to whatever and click save
okay and if hes donating more the its just gonna count from there ?
yea
Is there an alert feed in stream elements as a widget? I could be blind.
Im an idiot i found it! lol
@rapid tapir can answer the gamewisp related stuff
and i cont see the all time top donation on the link you sent
@ruby anchor did the most recent sub happen after you added your gamewisp integration?
only the top a-time top
or before?
@rapid tapir before
Can anyone tell me how the "rigged" number for slots relates to odds of winning? And how the payout for slots is calculated?
okay thanks ๐
@turbid reef can explain it @small narwhal
Does store redemption not show up in the event feed?
Sound effect store items dont show up. The others do.
@small narwhal it only increases the payout, not the winrate
@turbid reef Thanks, is there any particular formula I can use to see what the payout will be for a given Rigged setting?
@hollow zinc Where can i finde and edit the all time top donator ?
if its less than 100% you will lose over time @small narwhal
@hollow zinc i have benn all the way down but can finde it ๐ฎ
๐
what widget again
Top donator
@hollow zinc is there an option to change the style of your bit cup in stream elements?
ok
@hollow zinc its set to all time
but no matter what i set it to its just showing my self
Donators are dynamically allocated. I thought you had top donatION
you can just add it as imported tip for now
to overwrite it
But how ๐ฎ
Add it as imported tip in My tips
but my donation is still over 10k and my top donator is only 1,1k
@rapid tapir You here =
So when i gets a sub on gameswip what alert does it play ?
@ruby anchor the sub alert in the alert box
okay so i have to change the sound and shit in there ๐
so its dosent say what tier the subs to ?
or how does that work ?
@ruby anchor don't think so. it's still brand new, so I don't have many infos about it
okay ๐
I just discovered a small issue. So i linked my account finally from stream labs donation page to stream elements. This gave many people who donated before extra kittens (what i call my points) per there registered donations (yeahh!). BUT if the person changed their name in the past their donation of kittens is cut before and after their name change. For example on my leaderboard my friend shows up twice: #8 docstream 32,402 , #4 dr_dirtybird 51,750 (Same person, but he changed his name). Is there a way to fix this?
should i just delete his old name and give him the points of the new name manually?
@left jolt yes
Ok thank you!
Recent tips widget still not showing the correct recent tips on my overlay T_T
@hollow zinc any idea why? ^
i took some screenshots of the recent tips widget and then my actual tip page, I blocked out most of the names but you can see just from the first letters that they don't match.
yeah @upper steeple i see it, we're gonna look into it and fix it asap
@proud pumice thank you so much, i'll finally be able to move my entire overlay over once its fixed ^_^
you can still move it, it'll update to correct one once we finish it ๐
@proud pumice haha true true, i don't think sometimes
you can also take a look here if you want to fix it manually right now https://streamelements.com/dashboard/session
you're a thinker, only smart people choose SE ๐
there is nothing in the session stuff that deals with the widget, i've tried T_T
there is the one that deals with the latest tipper widget but thats not the same thing >_<
Tip latest
that is correct on my overlay
the recent tips is the one that isn't, basically the donation ticker as I would call it doesn't match up to my tips on the tip page
since its the same thing as streamlab's donation ticker
Speak for yourself smartass! I'm pretty dumb!
Wait, whut, nm 
ok lemme take a look
@upper steeple the issue is with the scrolling bar of recent tippers?
yep yep
ok checking
hello! I have deleted de super admin and i cant reset the bot guys... any ideas?
@upper steeple we've identified the problem to be related to the import from StreamLabs, it means that any new donations via SE will appear there properly, checking if we can do smth to fix the imported data issue
@mossy mica if you're the channel owner can still recreate super admins
right @turbid reef ?
@proud pumice well i had tried manually adding a tip and it doesn't even show up
when you add a tip you need to mark 'Imported tip" for it to show up
oh... i was trying and it wasnt working untill now!! Sorry @proud pumice ๐
happy it works @mossy mica
@proud pumice let me see if it come sup
okay yep that worked, just for everything else to be fixed ^_^. God speed to everyone working on it
@proud pumice one last question sorry, it is possible to use these bot with a few streamers? (im making a channel with 24h stream on, but with a lot of different streamers) and i need them to get into de !songrequest window
as long as they all login through the same twitch user - no problem
ook, they need to login with the main user, thanks!
๐
@proud pumice deleting the test tip didn't update on the recent tips widget
you can't delete tips that were marked as 'imported' as they were registered as events that really happened
i see you added smth called 'test'
will have someone fix that for you
@proud pumice ah gotcha, yeah i did lol
the devs are going to take a look at it anyway and see if we can remove that one for ya ๐
@proud pumice okay thank you very much
@upper steeple the devs say that if you click 'reset session' it resets all your overlay data including the recent tips scroll (to avoid having incorrect names there) and it'll start repopulating when you get new tips
https://streamelements.com/dashboard/activity
on the right
@proud pumice so it will still show the ones that are scrolling across but won't update with the new ones till new donations come in?
ney, its going to clear everything, and then show only when you get new ones
gud/bad? :p
@proud pumice well i reset the entire session and it still is scrolling the donations across that were there
refresh
i see its empty and showing the placeholder (placeholder vanishes next time you go live)
Any news on Song Request being fixed? ๐
Is there any way to make the chat background somewhat transparent without making the text also transparent?
Or is there a way to see all the fonts in a list.
And can the chat start from the top of the window instead of from the bottom?
at this time, I am not seeing a transparency options for the twitch chat, nor changing the area it starts, but we could definatly add it to the feature requests list. Check out the pinned message in #๐ญ๏ธฑfeedback-and-ideas to add it and vote
If you set the Theme to Custom, the background will be transparent without the text being transparent
Correction, there is a transparency (opacity) option
but like rev said, it is probably only for the background and not the text itself
Yeah, the chat background color and the text are locked together with the transparency slider. I wanted to make the background color slightly transparent while leaving the text nice and solid.
What about the fonts? Is there a place to see what each font looks like?
also requested ๐
There isn't, but you can see them all at http://fonts.google.com
Thank you. That may help.
I forget who it was the other day, but stream store item cooldowns can't be 86400 (24 hours worth of cooldown) -- the highest it can go is 1200.
Would love to see that changed.
Hey! So.. my viewers are trying to redeem sounds on the store. sometimes works... sometimes doesn't. It's really random and uncertain lol is the bot down or sounds not working properly? ~
Hi. Whenever I upload a new sound for an alert, the default ping stays too. So it plays the ping then my sound.. How can I get rid of the default ping?
@inner flint add that to our feature requests that's a good idea!
@arctic linden It's completely random? even when you test it now?
@obsidian nova I'm not sure why it would do that can you go in voice supp?
and see if we can get it figured out?
@dense jackal so I've set up items in my stream store but am not sure how the actual sound notif set up works. is there a CLR browser link somewhere I'm supposed to put in OBS or?
there's another widget in the overlay manager other than the alert box for store redemptions
the way the bot works its random. the reward only works when i try it @dense jackal
I have had my sound effect's work beautifully. It might be an intermittant thing
it fixed itself
Is there some documation around the many features the bot can do? For example I want to do a giveaway tonight but not really finding anything on how to do it with this framework. Thanks!
currently we only have a giveaway command that selects from those in chat, but we have plans to implement a more adjustable giveaway system very soon ๐
were you can join through loyalty points etc
Perfect! I only found just a command so didnt know how to customize it more. Thanks! Loving the system
awesome ! message us if you need anything else!
Hey, one question. If I set up my paypal email to SE and receive a donate through StreamLabs (for example) will the donation show up at my SE overlay?
No @timid fable
How would that work, the only url you show is the one from SE on your panel, or possibly in your timer or command !donate
I was thinking about that because the paypal email for SE and SL are the same, but I realised now that you just put your email, and you don't sign in to your account
anyway, thanks ๐
How do i reset my all time leaderboards?
Does SE not work well with chrome? I can't see anything in my overlay ><
https://streamelements.com/dashboard/leaderboard/current reset leaderboard on the right @lament blade
@elder quiver it works best with Chrome. Did you import an overlay set or created a new one?
created a new one, but anytime I add widgets, they don't show up. I got it to work in firefox, though
Lemme jump in voice is that okay?
@misty wagon that doesnt reset the all time
@misty wagon was that to me? o-o;
Yes @elder quiver but both my kids just got home so I'm gonna ask someone else
Same for @lament blade sorry. Lemme see who's done drinking โ and depleting our ๐ฉ storage
xD It's ok, I think I got it to work.. I think. It looks pretty nice on my obs
hey is there a way to disable current leaderboard to be seen for everyone? and just let the all time leaderboard to be seen?
not atm
ok ty
just had bot commands die in 2 seperate chats. has another issue cropped up?
Does anyone know how i can reset my all time leaderboards?
@lament blade go to leader board there is a little section above the list that says "CURRENT" and "ALL TIME" click the all time and click reset leaderboard
Doesnt work ๐ฆ
Did you refresh the page?
new question, is there a way to exclude myself from the points rankings? I don't think it's fair that I'm number 1 because I'm the streamer, yet I'd like to have points so that I could use some of the fun things myself o-o
@elder quiver Perhaps you could set yourself to ignore getting points?
but that's the thing xD I want ht epoints so that I can do whatever I've set up things to do xD
Or is it just free because I'm the streamer? o.o
if so I could just.. get rid of my points XD;
You're the streamer you can give points ๐
So either give it to loyal viewers or add to yourself when needed
ooo ok. That sounds like a good way to get around it.
quick question. trying to set up a death count via chat commands. currently using the count variable, and resetting it using command options. Is there a way to reset the count via a single command? or maybe a better way to do a death count?
Anyone know why latest sub doesnt show my latest sub from gamewisp ??
@devout echo trust me ive tried refreshing the page lol
ok lol
no one seems to know how to do it :/
thats how i've done it so idk why it doesn't work for you
I was told to seek support in here, When the song request page goes through the entire backup playlist that i have on youtube it breaks and will play the first song and will play it on repeat. i tried clicking the next button and it does nothing
@lament blade currently you cannot reset all time leaderboards
anyone know how to fix this?
hmmm, I have not experienced this yet. A quick fix would be to change it to a different playlist, and then back again. I have 233 songs, so I doubt I could make it through all of them in one session
Anyone know how i can get my latest subscriber from gamewisp to show in the latest sub widget ??
But I will ask the devs to see what they can do about it
have you had one since integration?
Also when is multiplication
comming for subs
under the points stuff
and no not since intergration
๐ฆ
The thing might not register a new sub until the next one you get. As for the multiplier, Gamewisp integration is very new, so it will be coming
๐ข Cant even get a sub goal going and add my current subs from gamewisp ๐ข
activity feed -> edit session to change how many subs you have
but it should trigger when ever you get a new gamewisp sub, or so I am told
Im asuming this will ping gamewisp often to see how many subscribers i have and keep it updated with the most recent numbers right ??
http://shnm.us/img/2e9c.png
I was going to wait for darko, lol. But it increments as you get them. That way you are able to change it to what you please, reset it, or decrease it depending on the type of goal you are doing (weekly, monthly, daily)
hell, hourly if you want
im after a sub tracker to see how many subs iv currently got to go up and down as people sub and unsub
definatly add that to feature requests, I wholey agree that is useful
How does !giveaway start work? No one can seem to enter
!giveaway <who can eneter> <keyword to enter> <how long in seconds> <cost to enter>
for example:
!giveaway everyone Kappa 60 20
starts a giveaway, lasts 60 seconds, everyone can join, lasts 60 seconds, costs 20 points
Whats the max seconds???
Is there a way to limit store rewards to 1 redemption per user (24 hour cooldown) or per stream?
not yet RabbitKun
Ah okay, I'll have to work around it until then. I'm assuming it may be something on the timeline? :3
Scalper are my current subscribers in the database then so they can use things like !givepoints ??
@wanton jetty Yeah, your users can give points to each other with the !give command. You can find that under Chat Commands > Default Commands > Everyone
that is a good question
Oh wrong answer lol :p
you can set the givepoints command to sub only
yh im curious if there in the database though ๐ฆ
Also for those with gamewisp intergrated the subscription mulitplier really REALLY should be enabled :'(
http://shnm.us/img/0e51.png
@carmine valve So, I started a giveaway for 86400 seconds, and it worked, lol, so not sure what the max time would be
Hahahah awesome thabks!
Can users buy multiple entires into giveaways? Like a ticket-type system?
I would like to reward my regulars with better chances
not yet, its coming
Okay, thank you
just once each, but you could do one limited to regulars instead of everyone
tru, good idea
@weary mist i tried and it didn't work
did you go with !giveaway start regulars Kappa 3600 20
that limits to regulars, for 1 hour, at 20 points each
it started for me
when i switched the fallback URL it only wanted to play the first song
make sure you have the video visible. it is a known bug
ahhhhhhhhhh
thx!
๐
if i start a giveaway for regulars will my mods be included?
yeah
perfect, thanks so much!
how do the backup playlist for songreguest work ? for me it's only playing one of the songs
make sure you have video visible. it is a known bug
Isnt working
i have but it's still only playing one of them
subs still getting charged
but they can use the !giv command perfectly fine
Nvm its % based
really should specify that
@minor kindle
Nobody in my chat has ever, ever, won on the slots. >.<
its rare, but it happens
you know that right
if you increase the bar, it increases the payout
Do the Resub alerts work perfectly with gamewisp or naw ??
So i could have 1 sound for new subs 1 sound for resubs
Not sure, no one has commented on it
@wanton jetty hiiiiiiii xD
How i give bonus?
you can do it in the user management tab, or !level <user> 1000
for some reason StreamElements won't stay in the stream
it has worked for abot a week
is there anyway to fix this?
hmmm
like i click join stream
and its modded and everything
then i check viewer list and its not there
give it about 3-5 minutes to join stream
so go in and request it again, Then give it the 5 minutes
yea lol
Hi, I have a question with regards to the bonus loyalty points which are earned through tipping/donations.
In order to receive their points, must the viewer be tipping through the Stream Elements page? I currently use StreamLabs for donations, and wondering if this will also apply the bonus.
Thankyou.
Yeah, the tip has to go through StreamElements, or we have no way to track it
Thanks!
With regards to the bit donations, is there a place that they must be done on Stream Elements also?
not, since bits are through twitch, it can pick those up fine
@weary mist Hmm?
your song requests. The discount is a percentage
Does SE have a feature where it can be brought into discord too?
on its way, Mr. Wick
FeelsBadMan cup is broken ;_;
scalp, is the code for the overlay for the donation goal and my alerts?
the link im ean
i mean *
yeah, you can set it up all under one URL
Is there a guide to setting up the tipping notifications showing up in an overlay on OBS? If that is a possibility
@weary mist I recently changed my name lol, it used to be Shia Labeouf if you recall that?
@weary mist How do you become an Se Champ? or just have a different color name in general on here?
Ok, here we go. Have you set up an overlay in the Overlay Manager
@dusty comet
@timid yacht Da boss of the server, he deemed my memes (Assistance and support) worthy
Well I'm still learning some of SE, so hopefully I become worthy at some point! ๐
Overlay...manager? @weary mist
O_______O I'm so bad at this
you all good.
I don't understand ;-;
I'm in the editor thing atm, but like, uh, how do I make it know the name and how much was donated?
check out the widget page
I am ;-;
Won't this mess up all the things I have set up already in OBS? I currently have overlay for StreamLabs
Well, if you don't set up the tip page through us, then you won't get the tip notification through us. With us, you can put all the different overlays into one, and only have 1 OBS browser source
Is there a way to test a donation, without having someone actually donate?
yes, through the event emulator
@ruby anchor I know it was a while ago, but I figured out how to do different Tiers for Twitch subs, it isn't showing anything different for Gamewisp tiers though at this time
You need to have the page open on your computer obviously, but you don't need to be on that tab/page.
it stops whenever i go to the dashboard. it might be an extension. I'll disable them all and try that.
yeah, tried different browsers, and it stops playing when i go to the dashboard.
yeah, you will have to keep that page specifically open. Will ahve to see about putting that into the #๐ญ๏ธฑfeedback-and-ideas section ๐ค
ahh thanks
One question, once you import the points from revlo, will these overwrite the current ones or add to the current ones?
I having this problem with the chat
chat bug has been reported, it is in progress
Questionnnn
Shoot
Is there a way to add points gambling in twitch chat through streamelements?
there is !bonus to add points to people, and !roulette for a form of gambling. There is also !slots. Those two only work if the streamer has them activated in the modules section
Is the changing of the bot name not a feature yet?
Not yet @quiet grove but it has been talked about
That would be great!
is it possible that the followercount is not refreshes or sinks automatically?
Follower count just increments, its so that you can set goals, and say I want to get 10 followers this stream, and you won't see the full follower count
You can manually set it through Activity feed -> edit session
So if you haven't changed it, it will only show any followers you have gotten since you have linked SE to twitch
ok thank you very much
any idea when will the next lot of updates rollout?
@graceful adder what are you waiting for?
we roll out small ones almost daily, big ones on Sunday mornings (EU)
@hardy storm ayyo
@proud pumice yo
so, two options
1- you left your overlay manager / overlay itself open in a tab on chrome somewhere
2- in two different scenes you have the overlay, and you didnt mark shutdown http://imgur.com/226R5X5 (step 5)
Ok i didnet do the shutdown.. I did not have 2 scenes since i just switched from labs to elements.. but i did had a test PUBG overlay going.. that did not exist anymore
so could that be it though it dident exist?
Ahh ok.. well i did that now.. but i also remove the PUBG test one.. so hopefully that fixed it..x D
Is there a list somewhere i can see the requested features or features you are working on? Kinda hopeing for a few things.. ๐
#๐ญ๏ธฑfeedback-and-ideas, pinned message
awesome thanks
Upvote the other one you like too @hardy storm ๐
I'm useless with your superb StreamElements, can not get any commands working when in Twitch Chat. ๐ฆ
Is the bot in your channel and modded? @narrow cipher
One question, once you import the points from revlo, will these overwrite the current ones or add to the current ones?
It is indeed @unkempt oasis
What's your channel?
@misty wagon ofc.. ๐
ty
I got a question, where do i find the link to browersource alerts? - you know redeemtions.
The link you put into OBS? If you go into your overlay manager, then click on launch overlay, that is the link you put as your browsersource
Ahem, probably obvious - how does one (if its possible at all) disable point accumulation while the stream is not running?
@ancient wigeon It only awards points when the stream is running
But can't I do so the redeemtions come up on OBS? ๐
@strange ravine you need to add to your overlay , the widget called "Store redemptions"
In "Overlay Manager"?
Which game should i take?
You can choose any
or none ๐
the "what game is this overlay for?" is just as organization purpose.
@tawny pivot One question, once you import the points from revlo, will these overwrite the current ones or add to the current ones?
Importing points will take all your existing revlo users and overwrite their points
Are things like revlo's make it rain and 2x points for 5 minutes commands possible? is that a thing?
Suspect, here
We can hopefully start looking into item effects next week ๐
Hi, I mod in a stream where we're currently using revlo and ankhbot, and with the closure of revlo we're trying to move everything to streamelements. Two of the features we use ankhbot for are having a playlist that runs when there are no song requests queued, and the quotes. We have 100 quotes saved currently.
Is there a way to import the playlist and the quotes from ankhbot to streamelements? Or a way to copy all the quotes over?
Hey all. Quick ?: How do you setup a "Shoutout" command in StreamElements? I'm moving all my stuff from Nightbot and trying to figure it out. Thx. ๐
The purpose of it is to shoutout other streamers like " Show that Kismet Army love to $(touser) at http://www.twitch.tv/$(touser)!"
@worldly wharf When you create a new command, there is a template for a !shoutout that you can use
Thanks @unkempt oasis My first day coverting everything over. Amazing job on the Import section. ๐ Much love to the Devs. ๐
I'll look for it
Oh.. didn't notice I could scroll down. Your Scroll bar on the right is super Tiny... in Chrome for some reason >.<

@edgy stag There is a backup playlist option that you can use in the Songrequest settings. As for the quote import, I am not sure
Cool Shoutout up and working! Now for the "!Nextstream" command which was like this "Next Stream should start in: $(countdown June 10 2017 10:00:00 PM EST)" Currently doesn't work. Suggestions?
@unkempt oasis thanks ๐ even if it's just copy+pasting the quotes over, that'll work.
Yeah haha ๐ we're using this as an opportunity to get rid of some of them!
Ahh, 2 birds one stone I see
hey guys how can i add the widget kappagen in streamelements ? ๐ฎ
On the left hand side, you'll see "Overlay Manager". You can click on that, make a new overlay and then add the widget. ๐
thx โค
Looked around didn't see a "Countdown" feature/command. Am I just not seeing it? ๐
Some of the commands are not working, like the points, is the system having issues?
Question about loyalty points - it says 'all non anonymous tippers will receive 100.00 points for tipping ยฃ1'. Does this mean if someone donates ยฃ5, they'll get 500 points? Or is is it a set amount regardless of donation amount?
@worldly wharf its in the overlay manager under Widgets
Well I just had to edit commands like points back to its default name and then back to my costumized name to get it working again.
Cool.. I'm looking for it also in the chat. So my Followers can go !nextstream or !TwitchCon and it puts how long until next one.
@turbid reef can we do a countdown via the bot?
If you use a custom API, you could
I used "$(countdown June 10 2017 10:00:00 PM EST)" in Nightbot. How do i make this work in StreamElements?
no, we dont have that yet, add it to feature requests ๐
k, On it. ๐ I have a long list.. but i'll start with that one. lol
Hello, I just uploaded my alerts from stream labs to stream elements and my Host alerts aren't working correctly. When someone hosts me it says "Name hosted you for Count"
does anyone know where in the alert i can fix the would "count" to actually have the number of viewers?
@edgy stag it's 500 with $5
i might be blind
@misty wagon awesome thank you ๐
yes im under the alert that says "host"
@jagged fractal I recommend not changing default command names. Just add the name you want as an alias. My !point has every alias you can think of
๐ค
everytime somone hosted me it said "Count"
Maybe they updated it to change.
ok
Yea it's a non bug.
Because streamlabs uses the {count} variable and we use {amount}
i see
is there a way in the alert in stream labs where i can see if the code says "amount" vs "count"
i dont see it
Can you take a screenshot of where you're currently at? :p
So in revlo, people can redeem their points to activate an action. Like !redeem makeitrain will give 100 points to everyone in chat. I'm looking at the loyalty points store but I can't see a way to automate this so when someone spends their points, the bot immediately gives everyone in chat the points (or other actions like emote only chat). Is this possible, or will the streamer just have to keep an eye on what's been spent and do it themselves between games?
@left jolt what browser are you using?
chrome
For now the streamer will have to keep an eye out, but someone else asked for that. So possibly will be made soon.
Strange Aiur ๐ค
Soon โข
is something wrong with my screenshot? 
Sorry for the phone pic, I'm at work. You should see these gears ๐ค
oh
Okay thanks @stuck hamlet
could this be an issue because i uploaded it from stream labs?
Do be a favour Aiur, hold CTRL and hit F5
No no, shouldn't be
If the CTRL + F5 doesn't work, imma tag someone important 
No problem @edgy stag
oh im an idiot it was the wrong alert overlay
im not sure why the other one doesnt have the wheels
the one i uploaded from streamlabs DOES have them
Strange indeed ๐ค
Yup
Thank you ๐ โค
No problem ๐
OHHHH I figured it out (im an idiot LOL) the alert i was looking at was one for the event list
which doesnt need wheels on it
i feel like such a newbie
we have an ETA on the bet system yet?
mystery solved
Hahah. It's fine (:
@carmine valve we are testing it now, hopefully Monday
thank you again for the wonderful support!
excellent... also, would be nice to have it in overlay as people bet it shows the bets increase which one... was a real nice feature in revlo... just a thought
@left jolt agreed! this is a great system so far!
@carmine valve if it's not in on Monday, add it to the pinned msg in #๐ญ๏ธฑfeedback-and-ideas and upvote your favorites!
will do... thanks!
Is there a guide to the difference between mod and super mod?
Not really @edgy stag but basically, access to different commands. And super mods will soon have access to the dashboard. ๐
Oh cool ๐
If you allow them to, that is :p
And is there a place in the dashboard to set when people become regulars?




