#helpdesk-twitch
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Yea i know but after i got approved last time i dident work
it have been approved once
Well do you have bttv?
Well you can't do anything about it right now.
hello
So.
I have actually two problem both dealing directly with the steam elements store.
ok
- when someone redeems an items with my currency it doesn't go into redeem history.
- when somone redeems an item the alerts do not show up correctly. the sound redeems show up but not the alert window. I played around with it yesterday night and i think the problem is the alert image isn't in the alert frame. I got it once to show up but it was only the left side of the alert image, everything else was cut off.
so can we start with one?
i assumed the redeem history tracked everything anyone bought in the store correct?
i just peeped my redemption history and it seems like it's tracked anything redeemed and accepted
WAIT im an idiot i see the history button
i assumed it was the same page as the pending ones
sigh lol
THAT WAS EASY
hahaha gotcha ๐
i get it now
honestly though, now that you mention it, it doesn't seem to track more than a particular amount
it's okay, SE itself is still kinda new!
im having issues with the alerts, im hoping i could use the history page to make sure i can keep track of everything people buy
@turbid reef @tawny pivot @hollow zinc do you guys know about the redemption history-- how many redemptions it will track? It seems in mine that it only stored like, 25, and it's not populating new pages of history 
KissingAiur, by any chance, what's the size of your BrowserSource on obs?
Let's see 
@left jolt your redemption page will store items indefinitely that folks redeem, until you either accept or deny the item. If you accept it, it will move to the history page ๐ if you deny it it will be deleted.
that's my theory
Denied redemptions are not deleted, just marked as denied in the redemptions history ๐
i see
really? I don't see that...
It's an option to the right of the redemption in your redemption area
@hollow zinc I don't have enough history to see what a deny looks like lol
i take a lot of requests and deny a lot too
and there's nothing that says accepted in my view
Instead of a green left border it's in red ๐
Oh, if you hover your mouse over it it says "item completed."
pfft
mine are just all green that's why it didn't stick out
yay tho! it stores all the info. just not much of it
Can someone help me trouble shoot why my alert images that i set in the overlay are not showing up on the alert box in OBS?
I dont understand what I am doing wrong here
did you follow this @left jolt
?
- Get latest OBS Studio https://obsproject.com/download
- Build Overlay on https://streamelements.com/dashboard/overlays (instructionalโฆ
Yes i watched it
i have an image uploaded, and put it in the center of the green screen
i copied and pasted the link into obs like i do with my other alerts
i almost got it to work yesterday but the alerts were clipped off
they were too far to the right of the alert box
thats a resolution issue
ok
you have to make sure the browser source resolution and the overlay resolution are the same
no
sec
its the page you see when you first create the overlay
if you change it make sure to redo the overlay itself
oh
it's a common misunderstanding @left jolt, and the first issue I encountered when I set up my alerts too ๐

another question: can i make all my redeem store alerts in one overlay and set them as layers?
i think there is a layer option i just want to make sure i understand it
use just one store redemption widget
per overlay?
ok
so i would just stack the alerts ontop of each other
and they will activate per command
?
stack which alerts?
on the greenscreen
the alert box and redemption?
yes the alert boxses for redemptions
im asking if i can stack the images of the alerts on top of each other on the screenscreen overlay
as layers
am i understanding this correctly?
oh sure
and using layers you can set which is on top
use the arrows on the bottom left to sort them out
ok
hey guys
can anyone join me in the voice support pls
cause i screed up everything
im lost ๐ฆ
@atomic hollow is there anyway i can rename redemption layers?
just to be clear @left jolt you only can add one alert for the store redemptions alert - but one alert for that is all you need. The other alerts will be a separate alerts box, and you can adjust the various images and options per host alerts, tips alerts, follower alerts, etc
ohh ok
is htere someone who cna guide me up through this issue i have
sure @summer crow
the alerts are not showing on my obs preview and im lost
yeah but just nothing is working like the emultaor is good
all good just my obs is not allowing or osmething
okay, gotcha. Do you have a browser source set in OBS?
yes and res set to
and it matches the res for the overlay
but htere is 2 obs versions
OBS Studio
OBS classic 
couldnt add clr browser on studio tho
@lone bridge i uploaded as one of my redeemable items to be a sound but its hella loud. I turned down the sound of the alert in my store and also in my overlay but the sound doesn't change when the item is redeemed in my test
any ideas?
my sound in my alert is at 1 and its still the same x.X
thats weird it finally got slightly quieter when i set it to 1% in store
@left jolt that is one feature I haven't used yet in SE, so I might not be the best!
Tryibg to get my commands working again, in Noghtbot I had the option to set touser, which would be the user the sender designated, is ${user} that with streamelements?
You can see all the available variables in the commands section
thx @lone bridge appreciate the support
Don't see a touser equivalent?
@lone bridge ok thank you!
Touser being the one who sent it?
following this @mighty zenith
@mighty zenith yes, ${user} is what you're looking for
Nope, touser would be me saying: Game kNight(user/sender) throws a sock at Onslaught (touser)
Which is kinda a thing on my channel :P
and command used would be !throw onslaught?
${1}
thanks @stuck hamlet that's why I was following this ^
because when you make a shoutout command you have to do $(1)
btw guys do i have to keep the overlay open when i stream
the page cause it iwll play double ifi do that :/
no @summer crow it being in obs is sufficiant
so i can close the page
Awesome! - Can you put that in the variables section?
yes - (@summer crow)
its a perma link then oh ๐ nice thx
Looking now, it's not :P
${args} Command arguments denoted by one or more digits !channel ${1} streamelements DatSheffy
well im gonna try this out the overlay guys thx for al lthe support to help me set up everything guys i appreciate it alot
Oghhhh! Well... Ok then! Does indicate that I need to write args :P
I'll mention it to the dev team to be more specific
i believe you can use 1 2 3 4 5 6 ect
Thanks for the insanely quick support, buddy!
No worries ๐
you can also use $(X:) for everything after X e.g: with $(1:) it would be !xd a s d => a s d
@sacred edge could we add something like that in the Variable tab?
shouldn't be a problem @hollow zinc @turbid reef
there are a lot of undocumented variables, and there will be a redesign soon โข 


Is there a way to add the !gamble command to use in place of the !roulette command? I'm not sure if I'm missing something, or if it's not an option for the module.
no, at the moment there doesn't seem to be a way to add an alias for that command
Question! My font wont carry over from the overlay to OBS
As far as I am aware @zealous galleon Custom fonts aren't supported as of yet.
I was wondering the same earlier on, but I couldn't find anything on it.
One that you've chosen from the overlay menu? What does it default to?
it looks like arial or times new roman
Hm, that is really weird, have you tried making a new scene to see if it carries over the same way on a fresh scene?
I'm thinking it could just be that one scene as no one else has reported the issue as of yet. Pretty stange though.
Just make a new overlay preset, paste some text or something in there and try that after saving.
I'd test for you but I'm supposed to be working now, shh, don't tell my boss!
Still the same?
I take it you're using OBS, in OBS are you using CLR Browser or Browser source?
Roboto is the only one that appears to work
Hm, maybe they are having some issues with SE right now then. Strange.
i've had that issue too @zealous galleon
try to delete the browser source and create a new browser source with new link
or it may not appear in OBS but it'll work once you do a test stream is sometimes the case
like, with the chat text i've had that issue
Weird one.
yeah
we'll have to have the developers look into it more deeply, but for now just try that work around of creating a new browsersource
Hello everyone ! Can i ask something ?
of course
hello i need help on song request sethings say Youtube list url to fallback to when the queue is empty.
Your playlist must be publicly available. i put my playlist link but only play first song and no more. and commands !song only work if i have song Queue
no if playing my playlidt song the commands !song dont work say "there are no songs in the queue!"
anyonre here?
always
can you help?
@lament blade make sure you have the video visible, its a known issue. Whats up @crimson sorrel
is there a CLR broswer link for alerts?
I am not sure what a CLR is, but the only link is the one provided when you set up the overlay through the overlay manager
do you have to have that window open?
im tryin to do alerts but idk how they work
Maybe this video can help https://www.youtube.com/watch?v=mWP1Ti6Nt0M
Hey, that's pretty good! Get support any time: Twitter: https://twitter.com/StreamElements Discord: https://discord.gg/5zWfUZT
you just have to have the browser source active on your streaming software. I use OBS. you put in the link, and make sure you match the dimentions of what you set everything at (1280x720 or 1920x1080 or some custom number). then as long as you set it up in the overlay, it all shows through the streaming software. you do not have to have the page open for the alert to pop, but I suggest having the activity feed up on one screen so you can see easily who followed or tipped and any message they left with it ๐
um... did the bot just die?
no?
Just give it a moment, we're just pushing out some updates 
โค updates โค
oooo
whats it adding?
also i just added the overlay url and it just puts the home screen of stream elements on my stream?
@crimson sorrel Did you use Browser Source?
yup
and did you launch the overlay and copy the URL into the browser source?
fixed it
Will we be able to customize the name of the bot?
@lament blade At a later date but it will probably be a premium feature
They dont know just yet
That is totally understanable
I am having some issues with the overlay, i've tried but I can't seem to figure it out
What is the issue?
I have loaded the overwatch theme, but how do I really customize it, cause I don't really see any of the features on screen
I see that the different layers have all the different elements, but how do i add them
Hmm...Let me launch a new overlay so I can look at it
This is all I see - https://gyazo.com/2840c278dbb5b7669825ab28800fb435
but once I launch it, it shows me a webcam border ( which is dope ) but I see now way to fully customize it
Yeah just give me a second
Sure thing@
Okay so it seems all the widgets for the Overwatch theme are bugged.
I figured! Cause even when I add a chatbox from the widgets nothing shows up
When you click on each widget it should have highlighted the box for the widget but if you look in the top left corner it says Custom widget name
Website is loading really slow at the moment! Bear with me for a second ๐
thanks for the amazing help and service so far!
if I add a custom widget, will it have the same style as the OW theme? ( the animated theme works just fine I think )
hmm
So, the animated theme uses videos for the animation. I haven't played around with adding additional ones, I just used what it provided. let me play around with it and see
I am trying to find the other widgets like ( cam border etc ) in the overwatch style ๐ but so far i am out of luck
So I launched the overlay @lament blade and there is a box that i located
Which one if I may ask? The normal one or the in game one?
Alright haha, you've helped me loads so far, another question. How does it work if you swap scenes?
Lets say a BRB overlay etc. ?
It seems all the widget boxes are invisible?
I have 5 different overlays set up. Each scene with a different overlay. It works pretty smoothly
WHich one are you using ?
@hollow zinc Can you maybe help Gubje?
I use the overwatch animated, and a few customizations of that, along with the League one, and a customized csgo red one
sometimes when you load a theme, save, exit, and reload the overlay editor
Its fine, if people look back at these messages they'll see how to do it themselves
Alright, so right now I have a few set widgets like so https://gyazo.com/18f432f02e315f446836cdaab31516bb
but lets say I would like to add this
the on in the preview video, where would I be able to find these :)?
that is what they call a tease, preview, sneak-peak. They haven't put out all the options, but they are coming
how come when the alerts pop up from the browser source the text doesnt bounce etc?..
what I call it is a tease, because now I want it on my overlay, lol
Alright, it made me super hyped to have a cool chatbox etc
What's the problem again ?
yes exactly haha
@hollow zinc Gubj was trying to edit the Overwatch theme
super awesome overlays are still coming though, lol
but all of the widgets and stuff were invisible excluding the bottom image
@crimson sorrel does it bounce when you show the emulated event?
Have you found a cam border or anything for the overwatch theme @weary mist
I put the other overwatch theme on, and deleted the lower bar
so I was just left with the cam boarder
That must be a different overwatch theme
the one darko put up is the animated one
they all load for me, you sure your obs resolution is the same as the overlay?
This is the one with issues
http://puu.sh/wcDdD/b61d5222cd.jpg
You cant change any of the widgets in the theme editor
Cant even toggle invisibility for any of them except the image 1
yes it bounces on the emulated event
Is there a way to skip alerts when they trigger?
@lament blade yep, activity feed. there is a skip alert button on the right
Dank!
how do you move things on your overlay without them being locked to certain positions? Do you have to hold a certain key to freely move them?
@upper steeple you can use the arrow keys on your keyboard
๐ผ
thank you
just wondered if this was intedned, but on the alerts, when i emulate cheer, it doesnt show up on the stream?
just to verify, did you recently add the alert widget? if you have, make sure to click save for it to apply to the current overlay link
i saved all other ones work hosts etc but bits/ cheering does not.
interesting. what is your stream link?
alerts should still trigger, even when you are offline
so if you watch, I am going to follow you. Let me know if you see it
how about that?
@crimson sorrel Dashboard
activity feed
@crimson sorrel It might be because you're just an affiliate?
are you partnered then?
no
no
Could you screenshot and show us what you see @crimson sorrel
โฌ
oops
im retarded
i just realised lol
yeah i repeat the follow it shows up, repeat bits it does nothing?

@crimson sorrel You have bits off.
check to make sure you have the bits box checked in the overlay editor on the alert box
did you hit save 
just to make sure I cover everything, lol, double check the cheer alert settings to make sure
and always click save
@crimson sorrel http://puu.sh/wcGUz/808ae30e9c.png
Thats from the screenshot you showed me.
You literally have Bits turned off
Did you refresh after you turned it on?
Refreshing, meaning the browsersource
does it work in the browser?
yes
so its an OBS issue
in the browser the text bobbles and the alert shows
its OBS studio?
yes
umm
play with the OBS settings
@crimson sorrel Do me a favor; Go to the properties for your browser source for overlay
@crimson sorrel Scroll down the bar and click Refresh cache of current page
latest OBS Studio is pretty stable and great so far
i just realised im not even using OBS studio
RIP
You're using classic

https://puu.sh/wc9bK/9c4406ac35.jpg
This is what studio(darkmode) looks like
its because i thought Studio was for other stuff oops lol
excluding my information
that looks sexy
SHOW OFF
I really want something like that, lmao
How am I a show off DansGame
but that PUBG animated one.... I could be happy with that ๐
classic is losing / lost support they are mostly supporting only studio now
They already lost support
as far as I heard, its totally unsupporteed now
my bad didnt know about studio
this is how you show off your obs studio
will probably improve the stream lag and shit too
its pretty awesome Dylan
the crispy dab
I โค my OBS
but OBS is love OBS is life
โฌ
โฌ
Gameshow is cool, it just costs monies
me no like spending monies, lol
You can get it for $15 on sale ๐
alright guys be back soon once ive setup my OBS
we will be here, probably. maybe. likely
Hey chaps, was there an update to the twitch chat thingamibob? the text still isn't wrapping (apart from anything streamelements posts funnily)
@tawny pivot ^^
Yeah I already explained that to them lol
They said that they were working on fixing it
I'll be waiting! It's pretty much the only thing stopping me from making the switch
Oh noes, I wanna hear the voice of Rust stream with it!!
*Sad whinny
@obtuse pivot Make the switch and just use StreamLabs chat source
Thats what im doing
I could yes, but I have special needs and like stuff to be all in one package.
@dry kite Have you added a web source to Wirecast before?
Hello
I only started trying it today, as I'd always wondered how I could do what OBS people do in Wirecast
I bought it for work, so trying to use it on the side
From what I can see here, it doesn't seem to support web pages
Well damn.
If you like using Wirecast, they actually have a slimmed down version of it called Gameshow specifically for streaming to twitch/youtube
but didnt someone say you have to pay for gameshow
You do, it seems. $29 I think.
Yeah, it's $30 for it
So I need to ask for HTML support within Wirecast? I doubt they'll work on that for version 6, shame.
Hey @unkempt oasis Any chance you can help me debug the twitch panels
Yeah, version 7 has been out a while now. I doubt they will do anything with 6 now
Sure Derpy
http://puu.sh/wcJeG/9cedd7ca9b.png
Trying to create a panel for SE
I click add image and select the image
Okay, well thanks for trying. Appreciated.
Can someone tell me again where I can find the thingy to reset the donation goal? ๐
@cinder ibex https://streamelements.com/dashboard/session
Thanxs @unkempt oasis
NP ๐
Not sure whats going on with the panel though
Can you send me the image Derpy? I'll try it on my page
Seems to work fine for me o_O
Try an Incognito tab?
What were you using?
@here anyone able to help me out with something please
Just name your question~
my friend and i just started using the bot
Dashboard support for super mods will come soon; its being worked on if thats what you're asking
and he made me a mod on his bot, so i can set the things up while he is streaming, but how do i access his dashboard to change things
how do i get to the part where i can add/change things on his bot?
Yeah I really like it
Waiting on Riot API/Dashboard support myself
@unkempt oasis Yeah the part that broke was the cropping
Yup, overlay is working
man i love this bot aha, cannot wait until i start streaming, i hope in time you get this bot to work for YouTube aswell as twitch
have you intergrated the item redemption alert or is that a W.I.P
@crimson sorrel is that for the stream store, or..
Hey dooods, I'm noticing when uploading my custom alert sound, the original beeps still play behind it. Any ideas?
in the emulation section where you test the alerts, the one for the custom store does nothing
Is there a particular setting to allow the currency check to go to PM?
there might be a way for that spear, let me look at a few things
โค Scalper
got it ๐
add a new command, there a preset called !points in the dropdown. Then in advanced options, change the replay to whisper
Last, turn off the defaul command, and put in any alias' you need
thank you, mid stream modding to cut down on the spam โค
โค
sorry to be a pain but just wondering if soon we will be ablue to use custom fonts for certain things?
I know it has been requested, @crimson sorrel. Also, there is a seperate widget for store redemtions in the overlay editor
Can anyone tell me what sub-only features there are with SE? Only one I can find is through Song Requests?
you can set any command to sup only, if you are twitch partner, it allows you to increase the rate they accumulate points
@untold estuary you can create whatever feature you want within the possibilities of the variables/API.
Shouldn't we be able to increase the rate points are accumulated through GameWisp too, @weary mist ?
Yes @untold estuary we should. I already wondered cause I knew you where a GW user ๐ Lemme get back on that.
hello, are mods added automatically as SE bot mods or do they have to be added in manually?
GameWisp was only released into beta last week. I'm unsure where we are with updates so I have to get back to you later. For now it's only through commands. But I think I have a workaround for you; make your GW users 'regulars' and use that tier for GW subs only.
@misty wagon additionally, I setup a !subcount with the ${channel.subs} vairable and it is not showing my my GW sub count.
@spare oracle no you have to add them as we cannot import your mods from Twitch. One of my friends actually used that as an excuse to get rid of this 103 mods ๐
@misty wagon at this point there are two things that should work for GameWisp and they are not: Sub count variable, and extra currency based on GW sub role - is there supposed to be more options for subs?
btw still no manager function?
It is cooking
@untold estuary we are working on this beta feature. As soon as I have more news, I will share it
can you turn off goddamn grid snapping?
not sure about turning it off, but if you click the object, then use the arrow keys, you can move it around that way
@misty wagon I see. Thanks.
yes @crimson sorrel. Activity feed - > Edit Session
means alot, thank you.
๐
@misty wagon that's a lot of mods ๐ฎ also, is it not planned/possible to automatically sync twitch/channel mods as mods for the bot?
Anyone taking a look at the song request issues?
@spare oracle tbh I've never seen that done before but if it's possible, we should look at it. Could you please place it on the list pinned in #๐ญ๏ธฑfeedback-and-ideas (and upvote others you like ๐ ) Thanks
@minor kindle what specific issues, my search in discord is derping
@minor kindle what specific issues, my search in discord is derping
Anyone able to change the colour of highlighted text in the alerts?
i can see that Scalper 
I think my internet derped, lol
People given coins instead of deducting them and also having coins taken away instead of being free.
I mentioned it to a dev last night when you let me know. I will let them know again
๐
is there anyway I can create overlays for a friend? I'm a super mod, is there anything?
@minor kindle it could have been an effect of the issues the bot expierenced last night. If you notice it happen again, lets us know asap. But I brought it up again
@dim sorrel Not at the moment, but it's in the works
alright! thanks! โค
hello! I have a question - I'm merging my ankhbot and revlo into stream elements and I have almost everything in there except for one thing... my shoutout command. I can't seem to get the command set up correctly so it shouts out the target instead of the user. how can I do this?
I'm not getting an error message - it's just putting in the user's information instead of the target
Any way to be able to change the colour of highlighted text in the alerts?
Right now it's stuck to Blue
@mint flame, if you add a custom command, there is a preset you can choose from the dropdown called !shoutout
@IamPorkchop๐ท#3210 I am not certain about this. I'll check and see
@weary mist I see it now. Thank you ๐
Also, when using the dark red creative theme, the donation goal doesn't allow you reset the amount, only change the end goal.
๐
sweet! I adjusted it and it works now. Thanks so much for the help! โค
Or change the start dates. I think it's reading my most recent donation, but I need to create a fresh goal starting at $0
๐
How can I change the animation when someone subs/follows?
@void slate click on the alert box in your overlay, then edit each alert. You can change the image displayed and the sound. For the sub/tip/cheer alert, don't forget to change the variations too
Awesome, and the number for the follower/sub goal, does it start at 0 from when I put it? Or can I have it be the number of followers I currently have with a goal?
@void slate you can, go into your activity feed and click on edit session, you can tweak a lot of things there
any idea when will super mod/moderator feature be working? ๐ฎ
ty, gj guys. this is very well put together
@lament blade, it is working, but only in chat. The dashboard access is cooking in the oven, we are waiting it to be fully cooked before serving
Is there any way to have the event list in my overlay retain last events from stream to stream?
@strange meadow I will see if someone can get your question, gotta finish a report in the next 20 minutes. If no one got you by then, I will do what I can. @edgy kindle, @stuck hamlet or @dense jackal
I believe it will? if not before you launch your stream you can simply replay the last amount of events from your dashboard
^
it hasnt for me over my last few broadcasts. wasnt sure if i was missing something
Just want to double check - is there a plan in the works to allow super mods to control things from the streamelements website for those who aren't comfortable with just commands in chat?
Yes
is it possible to import the rewards from Revlo? (I have a lot of rewards https://www.revlo.co/nanito)
I haven't even considered that, i'll look into it 
@olive lintel Yes, there's a stream store to transfer rewards from Revlo
In the near future, Giveaways 2.0 will be rolled out too. Contests this wednesday if it passes tests
@vivid trail We have just changed from Revlo ๐ One question I didn't find the answer: Does the Stream Elements bot track viewers and give them bonus points even if the channel is offline?
Ohh that's good ๐ Thanks @weary mist ๐
๐
question: i renamed my points, but the command still seems to be !points to check them. is there a way to change that to match the currency name?
Yes. You can add an Alias to the Chat Command (default commands). I would keep the main name to be !points, and add the command that matches your currency as well
That should be where you type
nvm, now it worked ๐
๐
i was but it took a few tries ๐
is there a way to transfer my ankhbot commands to streamelements?
Which parts would you like to reset @jolly scroll sessing can be done here https://streamelements.com/dashboard/activity
@cursive delta We currently do not have an import tool for that. Are you able to export to a .csv file?
yes i believe so
I am testing out the Overlay stuff and its only creating blank pages... ?
Are you trying to load themes?
Sometimes you have to save, exit, and reload the editor
yeah, ok. Let me try that
@vivid trail about the transfer rewards from revlo, I can't find the option ๐ฆ
you can't directly transfer your rewards unfortunately :/
what he meant was you can remake them in our stream store
@dense jackal well, It's going to be a long night ๐ฆ , I have around 41 more steam games to add to the rewards ๐ฆ ty
omg ๐ฆ I'm sorry for the inconvienance D:
Is there a way to change text color in a condensed tip goal bar as the progress goes over the text? (white text becomes black etc)
@small field not yet, but you could totally add it to the suggestion list in the pinned message. @jolly scroll I know Styler was looking into that possibility
Is there any way to change the background colour?
Is there an option to have notifications for auto-hosts, or does it not distinguish between the type of host -- just the viewer count
@terse yew scroll down on the left
OH, I see it now. For some reason my browser is only letting me see about 100px height of the box
thanks ๐
@near ember I don't know enough about what is available from the twitch api to know if they trigger a notification, or if it is just an automagic thing
gotcha. yeah, when i used streamlabs auto-hosts broke like ~1 month ago, so i'm not sure if something changed in the API or what
Being able to edit the overlay layer names is GREAT! Thanks SE staff
Is there a way to remove the text drop shadow?
Why does the total follower widget show 0 followers? Will that update to the true follower count when I go live?
Any way to edit points/remove people from the All Time leaderboard? Currently my top 3 positions are 2 bots and myself, haha.
yes there is. Just a sec and i'll walk you through it
did you import points from another service @near ember ? If so it should be able to be done but it's not a quick fix
@near ember that is a WIP thing coming
If you did, you would reset your leaderboard and import again but remove the bots and yourself from the csv file before importing
@terse yew activity feed -> edit session
then make sure they don't earn points under loyalty settings
probably more trouble than it's worth though :/
@weary mist Sorry where is activity feed?
wait is this about the drop shadow? I'm in the overlay edit area
outside the overlay edit area
How do I remove the drop shadow behind the text from there?
Like you can see a shadow here:
Is what I mean
ah okay, sorry I was afk for a few mins. at work ๐ i've been using SE for awhile so my points from revlo are inaccurate at this point. i can wait for the update ๐
thank you!
Hello will you consider add this to your service or is there is a way to get to this all ready then how may I do it
give me a minute, ill tell you something similar
@carmine lance are you looking to show somethng like that on your stream, or on the page
@clever mango Activity feed -> edit session
Stream just where it will scroll the people that follow me.
the shadows, im not sure vessi
Hey guys, it looks like activity messages are still being double escaped - eg. "this isn't a lot, but it's been very cool hearing about your journey"
Oh sweet! I'll sit tight then ๐
ah, darn. thanks anyway!
Hi! Forgive me if this has already been asked but how do I get an alert/gif to show on screen when someone redeems something from the Stream Store?
@carmine lance I thought there was a way for that, but I might have to point some devs at getting it added
Thank you very much. Yeah love the service and how responsive the support is I have no doubt that will it be there soon enough.
you can at least to the latest follower, and make it scroll ๐
Yeah that would work for now.
do you need assistance setting that part up? I can give snips
When have sound effect redemptions as a reward in the store, the sound is supposed to play on stream correct?
yes
Okay well I added one but I didn't hear it on the stream when it was redeemed.
Okay where is that located?
in the overlay editor, under widgets
should be along the same line as alert box and cheer cup (beta)
Quick question, does the item quantity for the store count on a per stream or per user basis?
Or is it just overall?
I believe it is overall. It has been suggested to be per user
@weary mist What if we haven't made an overlay in SE? Do we need to make one first?
yes
so that you can at minimum get the store sounds. Though I recommend going the full distance, as you will save on browser sources, tabs open, and probably other things I can't think of right now
@weary mist Will the overlay on SE over ride the overlay the one that's already used on OBS?
only if you copy over the link. You can have as many broswer sources you want
Also- Random, but I'd love to add a transparent background PNG to my profile, to my "currency" section. Where could I acquire one?
ยฟI doubt how I do it to lower or raise the volume of songrequest from the chat?
at this time, you can not @fierce sun
not sure about that, might be a request, @oblique crag
Is there a way to make a new cmd to add viewers as regulars or do you have to do that through the UI?
yes, let me write it out for you
!level <twitch name> 300
its a built in command ๐
mods are 500, super mods are 1000
Ah see I knew the level thing wasnt just for show, I think it needs more detail somewhere what all the levels are
yeah. They are working on a StreamElements University. It will have instructional videos and information on every little thing in SE
Are 300, 500, and 1000 currently the only levels used atm?
there is a number for Subscriber, but not sure what it is. Maybe 200?
I know having a more customizable user levels and such is on the feature requests
Ok thx for the answer
๐
how do i control someone elses page if im a super moderator for them? im comfused
trying to setup all the loyalty stuff for them
Is there any way to do heist on the bot
@onyx willow that is in the making
@onyx willow Supermoderator functions are on the way soon.
What do you mean by heist @naive yoke
any ETA on them?
Dev team is rolling out contests tomorrow, then giveaway 2.0, then supermoderator really soon.
That's the official verbiage, no exact ETA tho
โคด
Like people can all do a heist and choose how much points they put on the line
@fleet oxide You mean like !bankheist from deepbot right? Or !gamble from Revlo
the deepbot one
there is a !roulette feature for the moment, they are working on some more advanced things to come out soon
cool thank you
thanks @weary mist
subscriber 250, regular 300, moderator 500, super moderator 1000
I would have thought sub would be higher level than regular?
@cobalt portal โคด
yeah, that is what I originally thought. But I am hoping they upgrade it to customizable in the very near future
@oblique crag here are a few transparent images I found though google
Yea I will probably use the Ui until some improvements can be made so it doesnt get messy
But thx for the info
Pffftt. Idk what I googled, but it didn't give me jack diddly. Thanks man
after searching if you click on "tools" and then "color" you can select transparent to see images with transparent BG
totally misunderstood your question originally otherwise I would have helped out more @oblique crag. I blame the lack of caffiene
Yeah, I did that. I've had an awful day, and my brain isnt fully functioning. I kept looking for the little beaker, like the logo on the website. Versus the little rocket. So that's why I wasn't finding anything. lmao
well I hope things turn around for you now ๐
@weary mist would it be possible to add a custom command like !regular <username> and have the bot execute the !level <username> 300 ?
@clever mango Thanks!
๐ค
not at the moment. I will look into it more tomorrow. There might be a way through the API to set it up. There isn't a variable that I can see that will do the trick off hand.
it wouldn't be much different than typing out the extra 4 charactors though
right, just curious
There's no way to get a csv of streamelements loyalty points is there?
How do you remove points from an user? on Revlo you could just...ex: !bonus TwitchName -10
is there a command like that on here?'
โคด
and Terra, not yet. that might be something in the future, I wouldn't mind it so I could do some data analysis later
!bonus should work as well, I think it is a default alias
maybe a !take or !decrease alias would be nice so we're not "adding" negative points
well, that is all subtraction is ๐
Okay, once I have the widget on the layout setup, if I set an alert sound for the redeem alert, will play over the Sound Redemption?
yes @timid yacht. I have it set up on mine, and the viewers have used them several times already, haha
Or will the alert sound play first then the Redemption sound will play?
bc I don't want both sounds to play at the same time...
best way to test it is put on the overlay, give yourself some points, and purchase it from the shop ๐
you will see how quick the response time is, and what happens
well, you will hear it anyways ๐
My guess is it will because the text-to-speech for tips plays on top of the alert sound
but I'm not sure
the store redemptions use a different alert box. If it is a sound effect, it doesn't trigger the default sound for the alert. If it is a store item, then it will play the default sound you set
can't get images to upload to cloud servers
I'll test
shows checkerboard pattern on left side when you select the image to upload
worked ok for me
then when u hit upload it sits dormant
chrome?
edge
the browser does make a differnce
again still doesn't work. want me to screen shot ?
edge is.... not the best when it omes to browsers
When I go to launch overlay it goes to a blank tab lol
highly recommend getting chrome
i don't have another browser
fresh install of windows and not putting chrome on it. it should work fluid with all browsers.
i'll screen shot it to prove if needed
some browsers don't support certain things, which might be needed for doing certain tasks.
Chrome and Firefox add security and functionality
uh edge is microsoft so their rep is built around their products more so then fox and chrome
i'm sensing your bias on chrome....
I use both ๐
^
hmph
just not edge.
as a consumer or as a "tester" of this streamelements i would expect it to work on browsers and not have bias opions.. word of mouth by consumers travels fast on social platforms
just saying...
I understand that. I am explaining to you how I know to fix it. I am not a dev. It was reported within the last few days already
Hey @alpine pier
this guy knows more โคด
thats nice to know
but as i said i did a fresh install of windows so i don't have nothing but edge
we are not bias on anything, its just a fact that when you release a service you test it on a certain number of browsers/OS, Microsoft Edge is not one of them, we are adding to our list but currently its buggy, its a fact
@timid yacht, have you tested the overlay in your streaming software? that could rule out the browser issue if it doesn't show up there
???
Edge is under 5% of the browser market, there's no pragmatic argument that can be made for a startup to put resources into supporting that as a primary platform
I am sorry I can't assist you further. The only way that I am able to help you fix the issue you are having is to suggest trying it in a different browser. I think that @timid yacht's issue could stem from either not hitting the save button, or a browser, the only way to know is to test it in a different source, so I suggest the streaming software he/she uses
does the overlay maker work in obs classic or just studio sorry to keep bugging you guys
Classic isn't supported anymore by OBS, we highly recommend upgrading
I haven't used classic in 6 or more months, so I have no idea what sources they have available
Just came in to Discord wondering if the backup playlist only playing the first song was a bug (and if so, reported) or not. @atomic hollow
I think I saw someone report that it will work if you have the video open
haven't tested it myself but that could be a temporary solution
Alrighty, thanks!
i can not see all my subs on stream elements stats
need some help
i only see like 3 or 4
when i have 40
Where cant you see them @languid cipher
?
In goals?
Whatever you had before joining our platform we dont know about
You can edit that in activity feed --> edit session
thankyou
Regarding browser support: obs uses chrome for the clr so most of the things are optimized for google chrome.
@snow dome @clever mango is right. Unhide the video player and refresh the page.
Microsoft Edge ๐ just reading up a bit.

@minor kindle saw that too when I logged in this morning 
Is there an easy way to reset the counter for an overlay?
@chilly stratus by counter do you mean the followers count?
@silk patrol Sorry, no the countdown timer
oh that's new. I can't help you then ^^ @atomic hollow maybe?
everytime you launch the overlay, it starts again
@atomic hollow awesome, thanks for letting me know
@atomic hollow Thanks for the reminder!
How do we get GameWisp sub alerts working?
I'm not seeing anything. Probably blind.

@proud crow Head over to: https://streamelements.com/dashboard/account/import
Connect your gamewisp, and then use "Subscriber Alert" in the overlay manager. ๐
For the shop items, what image size is recommended for the images? All of mine are being cropped no matter how I do the crop box during the uploading process.
Hmm, good question, i think the image is being displayed as the background, and underneath the text. I'll speak to one of the devs about it ๐
@stuck hamlet awesome! Thanks! Much appreciated.
Doesn't seem to be there. Just a box for alerts.
Yes!
Just text
wait, what step are you on?
Connected Gamewisp, In overlay manager, looking at widgets.
Use the Alert Box widget, and in that, you'll find subscriber alert
@oblique crag 275x210 ๐
I found the resolution you should use! ๐
@onslaught Ahh, thank you!!! Will be resizing everything tomorrow then.
No worries, ill still tell the team to add it to the description!
Definitely would be a handy help doc, too when they do the SE University. Maybe a doc with all the image sizes and file types supported.
I must be doing something wrong.
It says I have 0 subs, but I have had one for almost an hour now.
You can edit the session in activity feed @proud crow
Is there any way to make the bit cup smaller? from what I have tried it only makes the window smaller and cuts off a part from the cup
we are working on the bit cup @sleek stone
Alright thank you ^^
I've been told it's getting completely reworked. so keep your eyes on it ๐
true that @stuck hamlet
yeah its being completely redone so it will be all mint and gud ๐
Also I got uhm one more question. Is is possible for viewers to earn loyalty points every 5 minutes instead of 10? I cant find the setting to change it.
Thats not in as of now
you can set the amount they recieve so it is the equivalent however
ah okay
but it has been request a lot
its a highly requested feature so will definitely be a high on the list
Thanks for anwsering!
I have a question, might be easy but I'm having trouble finding an answer. I want my bot to say a message at a set interval of time, how can I set that up?
scroll right to the bottom, might be confusing ๐
Oh sweet ty
that better @stuck hamlet ?
Must I use an overlay using stream elements in order to have my alertbox and everything set up?
and can the overlay be nothing but the alertbox stuff and the like so as to have my regular overlay visible underneath?
yes that would be the only way for that to wok and yes the overlay can only have what you want it to have
ok sweet, thank you
hey guys! opacity isn't working on custom option for even tlist
ps new event list is dope ๐
Importing the alertbox is really confusing me. I have to select a new overlay for each individual game I stream?
no that just if you wanted to do your entire overlay through StreamElements
@glossy aurora if you add the alert box onto an overlay you can just add that into your stream and itll be all good to go. unless you wish to then change your alerts ofc
@frosty lantern thanks, got it! Now just trying to figure out the tipjar
@glossy aurora its pretty basic at the moment. if your looking for custom features theyre not there yet because it is being completely rewritten so itll be 10 / 10 mint when its updated ๐
if you need any help just ask us we are here for you
oh, good to know, I'm excited! I've been wracking my brain on ways to make the tipjar more fun or customizable. I'd love to be able to upload my own jar, for example. That way when bits drop, I could have multiple little jars for example, and offer people prizes for landing in them
XD that sounds cool
never heard of such an idea
should chuck that in https://strms.net/features
well theres more you could do, for example, have something similar to those coin machines in arcades where you drop one coin to make more coins drop, and have a sliding bar constantly moving and pushing them
whoevers bit makes the rest drop could get in-chat points for example
damn you really think outta the box ๐ฎ
People like games on twitch. I know I'd be playing that little bit game all the time if someone implemented it
which in turn creates more revenue for streamers
Plinko bit machine could be cool too
just spam the 1c bits XD
right
team, after importing donations from streamlabs it is not showing the proper $ amounts for top donator and recent etc.
i had to remove the widget then re-add top donator for it to be accurate. how do i avoid this?
@proud pumice ^
@final isle if you imported just once and it looks proper now, it mightve been a single time thing, in any case you're go to your activity feed and then click on Edit Session : https://streamelements.com/dashboard/session
this will allow you to set all your labels exactly as you like them
let us know if misbehaves
I can't find the tip jar settings anywhere
@glossy aurora right now you can't edit anything. A new and improve version of it is on its way
Oh ok, I misunderstood. so just continue to use my streamlabs one for now?
@glossy aurora can you link your Twitch to your Discord profile please. Makes it easier to quickly look up your channel.
You can import the Streamlabs in (topright) My Account > Integrations & Imports. After that you can (if needed) edit the session here https://streamelements.com/dashboard/session and add/edit tips here https://streamelements.com/dashboard/mytips
@glossy aurora even tho you can't edit the shape of the jar or other stuff and things, it still works as intended. No need for streamlabs anymore ๐
Oh sorry, didnt know it wasnt linked, one sec
there, should be connected now
and ok, I'm just having a hard time finding the browser source for the tip jar
mine is still using the streamlabs source
you mean the tip URL?
yeah
wait what?
I got the link, but what am I supposed to do with it?
he's just saying to use "custom" buttons for the info on you stream
you need to edit your Twitch bio and change the URL of the donation
If you need help let me know ill make a gif
@glossy aurora if you are talking about adding the tip jar in obs, you just need to add it on your overlay (https://streamelements.com/dashboard/overlays) and add a browsersource in OBS with the link you get when you launch your overlay
I have the tip jar on my obs already, I am just using the url from streamlabs for it, as I couldn't find a url on elements for the jar itself. I did edit my donate info my twitch page btw, thanks for pointing that out!
the jar on SE is part of the overlay
you just have to turn on the widget and move it to where you want it
Ok, and only one jar shape atm?
ok thank you. One thing I've noticed is that my top donation page seems incomplete with wrong numbers. It's missing a few people, and displaying extra 1's in places it shouldn't be
Oh, I see, i uploaded them multiple times
ok so are you all set with that?
yep, thank you! seems like everything is good now
no problem
anyone here good with computers?
like super good?
i have a pc problem and i just thought i'd take my chances on here lol
@crimson sorrel hit me too ^^
i mean half of us here can likely help you
so im trying to reset my PC via the settings and then restart, remove everything etc, but when it restarts it keeps saying 'You're pc could not be reset. no changes were made. and ive tried so much and it keeps doin it, im stuck ๐ฆ
Hmm, manually imported tips don't seem to update the leaderboard, despite checking the "imported tip" box which triggers the alert
worked for me, are you sure?
yeah pretty sure. For some reason the import didn't get all my tips, probably due to me chaning the system a few times. I manually imported in their tips as they were my top 2 donors, and they don't show on the leaderboard, unless it just takes time to update
give it 10 minutes and let know
alright will do, thank you
@crimson sorrel what are you using to reset your PC? the best way to do it is to format and reinstall windows. If you have a SSD it will only take 10 minutes
Hi everyone, for youtube Video blocking: Can I only Ban Tags or also words in the Name of a Video?
Because I have a user constantly requesting songs from a band everyone hates and I seem to be unable to prevent it
You can ban tags, and songs themselves
but not for example a band name? So when it's in the title of the vid it gets blocked?
because imho that would be way more valuable then banning tags
also for "bad" words in video names
no, but more than likely if its in the title, it'll be in the tags
for these tracks the tags are just like "punk" "fun" and stuff like that
but never the name of the band, also it's very inconsistent with the tags
But the artist name is always in the title ๐
team, i see variations for the donation alerts but can there be variations for hosts as well? like 10+ is something different?
@atomic hollow figured I'd let you know the top donors did update after some time, thank you
Here one that should be by default permabanned from Songrequests; ICEJJFISH https://www.youtube.com/watch?v=g3iqlw-NrPI
FOLLOW ME ON TWITTER @DylanMackey31 I do not own any rights to this video
HEy guys
any way I can output the current song to file?
Cause the current song mode in the overlay won't let it scroll, if I'm not mistaken
You can let it scroll in the overlay
how?
No Problem
@misty wagon my ears. why?
hmm
but it seems like it only fetches the title from a requested song
not from my auto-playlist
or am I making a mistake?
I have a question
@upbeat tree ask and we shall answer ^^
In the Overlay editor. When changing Alert settings, why am I able to make alert variations for my subscribers, but not my followers.
I can make variations for everything except hosts and follows, the two things I get the most of. and honestly would like to hear differen things then just the same old plain sound.
@upbeat tree you can change the default sound by anyone you like. Variations are triggered by conditions, for instance if someone subbed for 3 months, or 6 months etc. Since you can only be followed once, variations doesn't make sense here ^^
@silk patrol can you help me out? Why does the current song widget not show my auto-playlist titles and why does it sometimes not play the next song? (I have my playlist set to public)
For follows it would be nice to have random notifications. So sometimes it plays one thing and other times it will play something else
"Ya kNw gIFs R gR8 T0l t0o"
