#helpdesk-twitch

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unreal pike
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also heard about some changes in channel listing so it won't be just from most viewers to minimum ones

stuck hamlet
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but like i said, its impossible to be "immune" to chargebacks

upper steeple
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@stuck hamlet -_- i'm not tech savvy

proud crow
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Trying to, man. Got to a 4 hour cast yesterday.

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It's hard with work/other life stuffs.

stuck hamlet
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Biggest way to grow: make friends in other chats.

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Dont shout yourself out in those chats

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but just make friends

upper steeple
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is there an actually support person online?

atomic hollow
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sure ๐Ÿ˜ƒ

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how can I help

upper steeple
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i don't see a command variable to shoutout a stream

stuck hamlet
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!command add !so Shoutout to twitch.tv/${1}

atomic hollow
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^^

upper steeple
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_< i feel dumb

stuck hamlet
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When using the command, you'd say !so Onslaught

upper steeple
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@stuck hamlet tyyyyyy

stuck hamlet
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Bot: Shoutout to twitch.tv/Onslaught

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np

random field
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im on someones stream and i wanna make a command since im the editor i wanna instantly make it as a mod command only is that possible from chat?

atomic hollow
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Feel free to check out ${1}'s channel and drop him/her a follow at https://www.twitch.tv/${1}, (s)he was playing ${game ${1}}.

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if you want to get fancy

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yes @random field

upper steeple
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@atomic hollow yeah that is more what i was looking for ty

atomic hollow
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!command add/remove/edit/options/show

stuck hamlet
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the important part is twitch.tv/${1}

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you can make it say whatever you want

random field
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@atomic hollow what do i put?

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!command options !death moderater?

atomic hollow
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!command add (Command name) (The reply)

random field
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and?

stuck hamlet
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Shadow, he's looking for it to be exclusive to Mods only.

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To a certain level.

random field
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yeah

atomic hollow
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oh

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dont think you can do that via a command, we will need @turbid reef to comment on that

random field
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cool pog

unreal pike
#

as I understand safari browser isn't supported: popup window for import from nightbot is one line and doesn't all checks and revlo bot import just barely seen shadow with out any buttons/infos

tawny pivot
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Safari is very limiting. I'd recommend getting chrome ๐Ÿ˜ƒ

unreal pike
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safari is too power and memory hungary FeelsBadMan

stuck hamlet
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im sure you mean chrome

unreal pike
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yeah lol

leaden canopy
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Hi guys ! I need help, I set 3 timers, but they dont work at each stream :/ Sometimes all of them work, sometimes only 1 , etc ><

stuck hamlet
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Are people talking in your chat @leaden canopy ?

leaden canopy
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Yea, some guys was here

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I put the limit at 1 lines

oak solar
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@tawny pivot Appears to be working now! Thanks for the help, dude! ๐Ÿ˜ƒ

tawny pivot
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You're welcome ๐Ÿ˜ƒ

soft gull
tawny pivot
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10feet10feet10feet10feet
10feetFeelsWeirdMan๐ŸŒฎ10feet
10feet10feet10feet10feet

unkempt oasis
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At least you have a taco, Styler ๐Ÿ˜‰

tawny pivot
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Yeah Kepo

soft gull
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hahahahaha

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tacos r good ๐Ÿ˜›

weak schooner
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why is it that i have 3 timers set to 0 on the chat lines, and different "online" interval timers, that only 1 is being submitted in chat? The timers are 18, 22 & 25.

chilly stratus
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Hey guys, so I updated my twitch name one or two days ago, and now stats arent updating. They were working before, but now they are not. How can I fix this?

tawny pivot
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@chilly stratus I'll take a look right now ๐Ÿ˜ƒ

misty wagon
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@weak schooner timers are easily confused, fragile and not always logic (sounds like someone's gf). Mix up the settings a bit and they will fire again.

tawny pivot
chilly stratus
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@tawny pivot Oh sorry should have defined stats, the statistics on the dashboard with followers/tips/hosts. Its not showing followers/hosts for me

upbeat topaz
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Double_A, I have the same issue. I'm guessing that it's the longest timer that is triggering in chat?

weary mist
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I'm going to play with these timer things today, see what I can find out

sharp hare
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How can I get a new command to call another command? What I'm trying to do is use my own quote add command I was using on nightbot to add a quote using your quote command.

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but when i try to have my command do quote add or !quote add it just says it

weary mist
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There might be a way to do that using the custom api variable, I just don't know what is currently available for the SE api

atomic hollow
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@turbid reef can you help here please?

sharp hare
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well, how would I make an alias addquote that does !quote add ?

atomic hollow
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I am getting our bot developer to help

sharp hare
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ok. seems like a pretty basic thing. didn't think I was asking for something crazy. heh

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also, i'm doing this stuff as a moderator for another channel. Is there a way for me to access his dashboard? i only see mine so i've been making commands from chat.

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i'm guessing that isn't in yet and willbe in the future

rapid tapir
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nuuls aint around today

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afaik

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its holiday here in germany

atomic hollow
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oh right

unkempt oasis
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Not at the moment @sharp hare , but you are correct, it will be availabe in the future

sharp hare
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ya, that was my guess. i think my only roadblock right now is aliases

weary mist
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@sharp hare good guess, haha.

sharp hare
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So anyone got an idea on the alias thing?

upbeat topaz
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I don't see aliases on SE from skimming over the commands. I guess aliases are for when you have multiple bots with the same command?

unkempt oasis
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@upbeat topaz When you go to the edit command, click on Show Advanced, then Command Aliases will be at the bottom

sharp hare
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how do you add alias from chat?

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hmm. I guess alias not what I want then

upbeat topaz
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That wouldn't be a true alias, since it can trigger the command without the !.

sharp hare
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ya, what i need is my command !addquote to call the command !quote add with my quote info

zealous galleon
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good morning! i have a quick question

sharp hare
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hmm. urlfetch shows the whole command on the commands page. not good for hiding tokens

atomic hollow
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@zealous galleon ask

zealous galleon
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this is my current shoutout command in Ankhbot... Follow $target at $url [Last stream: $game] Is there a way to get this same result in StreamElements?

unkempt oasis
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@zealous galleon Follow ${1} at twitch.tv/${1} [Last stream: ${game ${1}}]

zealous galleon
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thank you!!!

upbeat topaz
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Ah ok, so to insert words into a command, you'd use ${WORD_#_IN_SENTENCE}

unkempt oasis
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Yup

zealous galleon
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where do i manage quotes on the site?

atomic hollow
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not available currently

zealous galleon
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ok

sharp hare
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Hmm. can't seem to put a querystring within a urlfetch

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or it's just done differently than nightbot

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how do make an api call with querystring in it?

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wonder if most of my difficulties are because I'm trying to do this through chat

unkempt oasis
sharp hare
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ah, so don't use urlfetch?

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probably if I had dashboard access and could have imported these commands would have been converted

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so is querystring still $(querystring) ?

unkempt oasis
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What is the old API call? I can convert it for you

sharp hare
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i have a bunch of calls using that api cause i used it for a few different lists.

zealous galleon
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For some reason I am unable to upload images...

ancient prism
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have you reached the max storage?

zealous galleon
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not even close

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it lets me upload sounds

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just not images

ancient prism
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what type of images are they

zealous galleon
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.png

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i drag and drop but it wont save

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nvm

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i'm dumb

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i got it

ancient prism
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ok cool

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self support is a great thing

zealous galleon
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haha

sick wharf
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How can my moderators from twtich conect to my streamelements dashboard?

weary mist
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that is in the works ๐Ÿ˜ƒ

sharp hare
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any luck converting my API command, Rv?

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Rev even

zealous galleon
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my alerts don't show up on stream...

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any thoughts?

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i have the overlay web address in my OBS

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and the sound comes through

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but no text or images

stuck hamlet
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What's your BrowserSource resolution?

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1920x1080?

zealous galleon
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no. it was way lower

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lol that did it

stuck hamlet
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(:

weary mist
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I did that to myself last night

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lol

unkempt oasis
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Sorry Maddyn, have been busy. Will look into it now

snow bane
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Is there a way to have a role like "regulars" that can song request without spending money in the store? Not sure if that's already hos it is.

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*how

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I was doing that in Nightbot so only my subs on gamewisp can song request for free.

hollow zinc
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@snow bane select minimum userlevel to request songs

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and set the Cost to 0

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then only those users can request that you selected

hollow ledge
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Is it possible to integrate SE with Discord (is there a SE bot)?

hollow zinc
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Currently there's no bot for Discord from SE

snow bane
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ohhh awesome thank you! @hollow zinc All the "subscriber" ones are for Twitch Partners correct?

upbeat topaz
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I noticed that SE has a top command, but it's not in the dashboard to disable etc. Are there other commands that are not listed?

weary mist
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Twin, what does it do?

upbeat topaz
hollow zinc
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@snow bane that's only for Twitch Subs for now.

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We wanna do it for gamewisp subs at some point too

snow bane
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awesome, thanks for helping me!! ๐Ÿ˜ƒ

hollow zinc
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No problem FeelsOkayMan

hollow ledge
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Is it possible to allow a moderator to edit commands via the dashboard interface?

unkempt oasis
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@steep glade I have to head away, but I haven't managed to convert it yet ๐Ÿ˜ฆ

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I'll have a look when I get back

weary mist
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@hollow ledge that is in the works

hollow ledge
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@weary mist Thanks!

upbeat topaz
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Is there a disable / enable command that can be used in chat? I don't want to remove the commands.

minor eagle
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Is there a counter option? Like a death counter for example

sharp hare
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ok, so ${1} is first arg, ${2} is second, etc... What variable includes the entire input?

weary mist
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@minor eagle, that is on the suggestion board

minor eagle
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Thank you Scalper!

weary mist
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@sharp hare I know someone asked that before, and I am not too sure yet, there might be a way to use the custom api variable to pull from the twitch api

sharp hare
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So there's no current equivalent to nightbot's $(querystring) ?

weary mist
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not yet

haughty scarab
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Is there a way to reset the total follower count in stream elements? The widgets for total followers and follower goals are only showing the followers that followed after I joined stream elements, not my total amounts

weary mist
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yes

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give me half a second

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I have to open the page so I remember how to do it, lol

haughty scarab
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lol, that's alright ๐Ÿ˜ƒ

weary mist
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Activity Feed -> Edit Session

haughty scarab
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ah, sweet, thank you

lament blade
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If you are a "Super Mod" on others StreamElements, how do you get acces to there dashboard etc...

weary mist
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That is something that is in the works @lament blade

lament blade
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Ok. So that isn't possible to do for now @weary mist ?

weary mist
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not yet. It is one of the most asked for items, so I am sure the devs are hard at work on it

sharp hare
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heh. seems to be a popular question. hopefully it is high on the list of being worked on

lament blade
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Good. Thank you for the help. ๐Ÿ˜ƒ

weary mist
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๐Ÿ‘

upbeat topaz
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Surprised a lot of people want dashboard access. I'm not sure that I'd want other mods adding / changing command on my bot.

red vine
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Why not? If you trust them and your channel is big

weary mist
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it would be something you only give to very few people

sharp hare
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ya, and some streamers don't even want to do that stuff

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they want a mod to do it for them

weary mist
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but yeah, if you are a big channel, you need all the help you can get

upbeat topaz
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Mainly for like an initial setup (addding a bunch of commands)?

weary quest
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dashboard access is realy useful if you do a lot of work for a streamer and they're busy and dont have time to do it themselves - and usually if they trust you to @upbeat topaz im finding it harder to add/edit/delete commands just through chat commands and i need to change a lot before the stream starts

weary mist
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some people have stream specific commands, ie. room passwords, tournament setups, discount days for the store, special events for the store

upbeat topaz
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ah ok

weary mist
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Plus with large streamers, SE allows tip moderation, which requires a tip to be approved (optional), so having a moderator on to do that instead of the streamer frees up a lot of time on its own

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Plus they can engage with the chat, troubleshoot point problems, etc.

weary quest
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are supermods able to enable.disable commands through chat? and timers?

upbeat topaz
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So there's a few things (besides adding commands) that can't be done via chat commands?

weary mist
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there are some things you can do from chat, I just have to find the key words for it

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!command add/remove/edit/options/show

weary quest
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@upbeat topaz this is what i see so far: !command add/remove/edit/options/show Add, edit and delete chat commands. streamer showed me what his page looked like and there were a lit more options on the page

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@weary mist is it only the streamer that can add redemptions and other things to the store?

weary mist
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Yes. adding a redemption via chat would be difficult, as there are quite a few things you can do to customize the item

weary quest
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so right now, mods/supermods can only change things through chat?

weary mist
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the broadcaster can add a unique image, sound, description, price, quanity, requirements

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at this time, yes

weary quest
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ok, thank you

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do you have any idea of how soon mods can get access to the streamer's dashboard to edit these kinds of things?

weary mist
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I don't have an ETA yet, but the devs are hard at work. The announcement from Revlo has really tossed a lot onto their plate

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and its one of the most asked for features, lol

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@upbeat topaz, here are some chat command things for you to play with:
!command add/remove/edit/options/show
Valid flags are: -cd (number) -usercd (number) -cost (number) -level (number) -type (say, whisper or reply) -count (number)

sharp hare
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how do you modify a command alias through chat?

weary mist
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one idea is if you want to disable the usage of a command would be to set the level to higher than 500 (mod level)

hollow ledge
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Does StreamElements reward points for viewers while the stream is offline?

edgy kindle
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PogChamp @weary mist Grats on the color

weary mist
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@edgy kindle thanks!

sharp hare
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Ok. got most of my commands converted over except those that use querystring. I also have a shoutout command I'm not sure how to convert. Can anyone help?

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$(twitch $(touser) "Give {{displayName}} a follow at {{url}} they were last playing {{game}}")

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that's the command I have in nightbot

weary mist
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For that, SE has a built in suggestion. Create a new command, then in the drop down, if you scroll down, there is a !shoutout

sharp hare
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ah

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would be nice if I had dashboard access for that. ๐Ÿ˜‰

weary mist
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ah, ill give you the template ๐Ÿ˜ƒ

sharp hare
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let me see if I can look at it from my own dashboard

weary mist
weary quest
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@weary mist thank you, will try that ๐Ÿ˜ƒ

weary mist
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just make sure you don't edit it above your own level. bringing it up to like 400 should be enough

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mod is 500, supermod is 1000

tight rover
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Confused about bot modules like Raffle. Do they trigger automatically? Can mods trigger them?

weary mist
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mods would trigger the !raffle

upbeat topaz
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@weary mist When you disable the command via the dashboard, does the command level get raised up or how does it handle the disable that way?

fossil jasper
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I would like to let viewers spend points to create a custom command for themselves to say whatever they want. Is there a way to set up a command and input a user's name as the input level so no one but them can use that command?

weary mist
upbeat topaz
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@weary mist I know it's a switch, lol. I mean in the backend.

weary mist
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@fossil jasper not yet at this time. the only thing you would be able to do is set it for a certain user level

upbeat topaz
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I've been using the bot in my channel for a few days.

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๐Ÿ˜ƒ

tight rover
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Can the bot be renamed?

weary mist
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@upbeat topaz ah, that makes a difference in how I answer, lol. Backend is not my area, but there might be a way to do it with the API, not sure yet. thats on my list of testing

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@tight rover not yet, it has been suggested

tight rover
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Thanks @weary mist

fossil jasper
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Are there any plans to make commands User specific?

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Or create new user levels to put people in?

weary mist
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I know it has been suggested, not sure if its on the dev's list as of yet. User levels are definitly something WIP

tight rover
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Can the !givepoints command be edited in any way to allow for users to give higher values of points? Say, specifying that a 200 investment awards 100 points?

weary mist
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I am not sure I understand. the !givepoints command is used in a way to transfer points between viewers. you can set a "cost" on the command, but it is a set amount

tight rover
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So it's a 1:1 transfer of points?

upbeat topaz
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Looking at the Bot Overview page... for realtime event logs area, it says no logs. The bot should have like a week of logs or so.

weary mist
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yes. you can set a cost to the command, so instead of transfering for free, they would pay say 20 pts to transfer any amount

tight rover
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How do you set that amount, though?

weary mist
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are you doing it through the dashboard, or chat

tight rover
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Wait, does the command work like: !givepoints [amount]?

weary mist
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usage: !givepoints username 123

upbeat topaz
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usage: !givepoints username 123

weary mist
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๐Ÿ˜‰

upbeat topaz
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lol

tight rover
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Ah, I don't see the "usage" info anywhere at the default commands overview

upbeat topaz
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It's from the chat

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when you type !givepoints

tight rover
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oh thanks

upbeat topaz
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Click on the pencil on the right side of the dashboard version of the command to see the options.

weary mist
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^^

weary quest
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dont have dashboard access ๐Ÿ˜ฆ

weary mist
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hmmm. give me a second

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I wasn't able to get it to work from chat @weary quest, I am asking the guy that knows all

weary quest
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ok, thank you ๐Ÿ˜ƒ

weary mist
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according him, at the moment its limited to the dashboard

weary quest
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yea, i just saw you ask him ๐Ÿ˜›

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thank you ๐Ÿ˜ƒ

weary mist
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๐Ÿ˜‰

weary quest
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you're super awesome - thanks for all the help and responding so quick ๐Ÿ˜ƒ

weary mist
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๐Ÿ‘ no prob!

dawn wasp
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anyone know if it's possible to get all arguments in a variables? eg. a !google some multiple words command turning into https://google.com/?q=some multiple words?

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at the moment all I've got is single terms ๐Ÿ˜ฆ

edgy kindle
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You would need to do like

weary mist
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derpy to the rescue ๐Ÿ˜ƒ

harsh sky
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How can I test my overlay after plugging it into OBS Browsersource?

edgy kindle
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Each ${#} is a different word

weary mist
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@harsh sky you should just be able to turn that overlay on, then do the emulate from the overlay editor, and you will see the emultated activities

dawn wasp
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ahh yep, I don't think that would trigger for one, two or four+ word searches though

edgy kindle
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You have to add the + into the response

trim zinc
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I need support!

weary mist
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whats up @trim zinc

dawn wasp
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oooh ok

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I'll try - thanks!

trim zinc
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So when I get hosted it doesn't show the amount of people it just says "blah blah hosted with count viewers" but when I emulate it comes up just fine @weary mist

harsh sky
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it doesnt seem to be working for me, to put it in Browsersource, I have to launch the overlay and copy/paste the URL, right? That's what I did and it isn't appearing in OBS Studio

weary mist
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make sure you set the dimentions, obs defaults them

edgy kindle
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@trim zinc So whats the problem? that seems like it works fine

harsh sky
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1920x1080?

edgy kindle
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or do you mean it literally shows count viewers

weary mist
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^^^

trim zinc
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It doesn't show the number of people like 213 it literally says the word count viewers

edgy kindle
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What does it show when you test host in Overlay Editor?

trim zinc
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It pops up with a number when I emulate it through the editor

dawn wasp
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nup no luck @edgy kindle ๐Ÿ˜ฆ

edgy kindle
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@dawn wasp You may have to look for an API then

dawn wasp
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an api to return a google link?

edgy kindle
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@trim zinc What are your settings for how many viewers it needs to show the host?

weary mist
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Sebbity, I am looking to see if I can pull the whole message through the twitch api, I will update you asap. this is a common request recently, lol

dawn wasp
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no worries scalper cheers

harsh sky
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Overlay is not working in OBS

weary mist
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do you have the overlay open in the SE dashboard?

harsh sky
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It's been open and closed, doesn't seem to matter

dawn wasp
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actually I can workaround with something like https://google.com/search?q=${1}+${2|+}+${3|+} but I'd rather do ${2|} (ie. don't insert anything if value does not exist) - is it possible to do that (if I leave it like that it just does nothing)

weary mist
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have you clicked the launch overlay? that should show you what it looks like

harsh sky
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yes i have, it shows the overlay as it should be, OBS still doesn't show it

weary mist
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hmmm. do you have the source above everything else? it might be hidden under like a game capture window

harsh sky
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of course i do

stuck hamlet
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@harsh sky What is your browser source resolution?

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Must be what you set it on site. Default is 1920x1080

harsh sky
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i've changed it from 1920x1080 to 1280x720 and back

stuck hamlet
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Hmm, have you hit the save button and reload the source?

harsh sky
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yes, multiple times

weary mist
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@harsh sky do you mind sending me a few screenshots? this is a puzzle I must solve. through DM

harsh sky
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I don't really have time right now to snap screens and send them through hoping for a fix, I'm just going to go back to StreamLabs and when I'm done streaming I'll make the time. I've also asked before if there are any FAQs or anything along those lines to make troubleshooting on the User's side much more efficient and effective instead of hoping for someone to be around to answer their questions and accidentally being overlooked in chat

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thank you for your time

weary mist
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@harsh sky no problem. I know we are working on some FAQ's. message me when you are done later. If I am able we could set up a teamviewer session to help troubleshoot the exact issue that is happening

trim zinc
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@edgy kindle I had it set to minimum 0 then changed it to 1 and it still doesnt work

edgy kindle
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Hmm Can you get me some pictures?

trim zinc
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uh give me a few moments

stuck hamlet
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Wait, the issue seems to be with the text set up.

edgy kindle
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For who @stuck hamlet

trim zinc
stuck hamlet
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for @trim zinc

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not "it not showing up"

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@trim zinc could you do me a favour edit your overlay, go into the settings of your host and take a screenshot of that?

trim zinc
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@stuck hamlet no problem

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{name} is now hosting my stream with {count} viewers!

stuck hamlet
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change {count} to {amount}

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that that should fix it! ๐Ÿ˜„

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Don't forget to save!

edgy kindle
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Hmm

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@trim zinc You would have had to have changed that

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Because its {amount} on mine by default

trim zinc
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@stuck hamlet Alright I will but that is the default that it came with

stuck hamlet
#

Did you import StreamLabs?

trim zinc
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I imported from streamlabs yes

edgy kindle
stuck hamlet
#

Could have interfered with the message. ๐Ÿค”

trim zinc
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It must have

stuck hamlet
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{name} is now hosting with {count} viewers! is StreamLabs' default

edgy kindle
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@trim zinc Since yours is changed I would now suggest going in all of your alerts and checking them to the "Available variables"

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Make sure everything is correct

trim zinc
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So now if anyone imports from streamlabs that is what happens. Everything else works it was just the host

stuck hamlet
#

I'm not quite sure, because it didn't happen to me. That's something we'll definitely have to look into.

trim zinc
#

Like I said I didnt touch anything I imported then added some overlays that I had done but they wouldnt work so I had to re create them

stuck hamlet
#

No worries, I'll leave a message for the team!

edgy kindle
#

Just make sure to check your other alerts for missed problems

weary mist
#

When did you do the import?

trim zinc
#

@edgy kindle I did and they all say amount

#

I did the import last thursday @weary mist

weary mist
#

When did you do yours, derpy?

edgy kindle
#

I never imported

#

All of mine are fresh

weary mist
#

Oops, ment onslaught

ruby anchor
#

@tawny pivot Hey m8
How far have you reached import from streamlabs

tawny pivot
#

@ruby anchor Have you tried it within one of the last days ๐Ÿ˜„ ?

stuck hamlet
#

@trim zinc Styler is going to fix this issue as soon as possible!

edgy kindle
#

Hey @tawny pivot Can you edit the TV support voice channel and copy the text for me?

weary mist
#

There was an update on it recently that probably solved the issue @stuck hamlet

ruby anchor
#

@tawny pivot nope just got home ๐Ÿ˜ƒ

#

Gonna try now ๐Ÿ˜ƒ

weary mist
#

Or maybe i have my days mixed up

ruby anchor
#

@tawny pivot Its works! NICE ! โค

tawny pivot
#

Awesome FeelsOkayMan

#

Let me know if you find anything else, that doesn't seem right feelsgoldman

trim zinc
#

So far so good

ruby anchor
#

okay ๐Ÿ˜ƒ

#

@tawny pivot Is there any app like streamlabs have where you can see last followers and donations and so on

west canyon
#

My overlays still don't work =/ only when I click repeat on the dashboard

ruby anchor
#

fail

#

sorry

stuck hamlet
#

is this what you're looking for Emi?

tawny pivot
#

what you're seeing above essentially replaces the need for having text files on your computer

#

Because let's be real here.. no one likes text files

#

But we do have a desktop app if you want songrequest / your activity feed.

weary mist
#

installs

ruby anchor
#

Its just stock in "loading"

tawny pivot
#

Oh LOL

#

I might've sent a broken version Kappa

ruby anchor
#

it just cloesed xD

sacred edge
#

that version had a bug pajaW

tawny pivot
#

Yeah try that one ^

ruby anchor
#

i will xD

west canyon
#

Help D;

stuck hamlet
#

mine looaded until it asked for JTW token

#

but it worked fine

weary mist
#

Centrix, what specifically are you trying to do

sacred edge
#

loading == updating ๐Ÿ˜

stuck hamlet
#

oh, so i didnt have to install the new one? 4Head

sacred edge
#

yea

west canyon
#

@weary mist so every time someone follows or does something, you will hear the audio from the notification play, but the actual visual from the notification doesn't work. Only after I go into my dashboard and click REPEAT you will both see the visual and hear the sound

weary mist
#

the best way I know to test if it is something on OBS or SE, would be for you to "Launch Overlay", so you can view it in a browser, and let me follow you and see what happens. If it works fine in the browser, then something in OBS is messing it up. if it doesn't work ok in the browser, then its something else

edgy kindle
#

So is anyone needing help right now or does Scalper have it?

weary mist
#

I need help, I have lost my marbles.... can you help me find them? @edgy kindle

upbeat topaz
#

lol

edgy kindle
#

@weary mist Where was the last place you used them

weary mist
#

heh, if only i could rememebr

edgy kindle
#

Always retrace your steps!

weary mist
#

not sure if I want to travel down that road, lots of bad decisions, lol

edgy kindle
#

You'll never move forward if you cant take a few steps back man

spiral snow
#

Hey guys, do any of you know how to develop an overlay? I really don't understand how to do it and would really appreciate some help

edgy kindle
#

Sure I can help

spiral snow
#

@edgy kindle Cool ๐Ÿ˜„

edgy kindle
#

Alright so have you ever attempted to use the overlay manager yet?

spiral snow
#

So, First, what I will do is make the upgrade from OBS to OBS Studio, as I feel like that will make things much easier down the road

edgy kindle
#

Yeah OBS Studio is a lot better and Classic is no longer supported by OBS

spiral snow
#

Ah, gotcha

#

I'll ask for some help once I make the upgrade ๐Ÿ˜ƒ

edgy kindle
#

No probelm

#

but lets get you set up on SE first

spiral snow
#

Oh, I already am setup on Stream Elements ๐Ÿ˜ƒ

edgy kindle
#

You needed help with setting an overlay up right?

spiral snow
#

Correct

edgy kindle
#

You'll create a new overlay in the top right corner

spiral snow
#

Alrighty

edgy kindle
#

When you've made the overlay click the pencil icon below the overlay

spiral snow
#

Okay, I'll be with you in a bit ๐Ÿ˜ƒ

edgy kindle
spiral snow
#

Alrighty, I created it

#

Yep yep

edgy kindle
#

Do you have a background image to use premade?

spiral snow
#

Hmm, do you mean like this?

edgy kindle
#

Exactly

spiral snow
#

Yep yep ๐Ÿ˜ƒ That's already setup on my Twitch channel with my stream in the middle and my webcam up in the top left

edgy kindle
#

Give me just a second so I can save this and import it to help walk you through it

spiral snow
#

Okay ๐Ÿ˜ƒ

edgy kindle
#

So this is how it should be after you've clicked "Insert Image" and imported your background and sized it to the canvas

#

This will be your first layer which is below everything else

prisma warren
#

need help in voice support ty

edgy kindle
#

@weary mist

spiral snow
#

Hmm, I can't change the resolution of the image to anything bigger than this

edgy kindle
#

You should be able to click in the bottom right corner of the image

spiral snow
#

I did do that, but it only became this big

edgy kindle
#

Ah okay so this might because the image is smaller than the canvas

spiral snow
#

Ah I see

tawny pivot
#

There is an option to scale the image

spiral snow
#

@tawny pivot I'll try to find that option

weary mist
#

@prisma warren apparently something is wrong with my mic. I can hear you

edgy kindle
#

@spiral snow Its on left side

spiral snow
#

@edgy kindle Ah! I found it, let me make this adjustment here

edgy kindle
#

You click the Up arrow on Position and size

spiral snow
#

Yep! I found that ๐Ÿ˜ƒ

edgy kindle
#

So now you'll go to the Widgets Tab on the top and select what you want to work on first

spiral snow
#

Ah okay

#

Oh, I still have to make the adjusts to the image first

#

Ah, the image is originally 1280*720

edgy kindle
#

Alright well let me know what widget you want to put in first

spiral snow
#

Okay! Let me see

#

I would definitely like to work on the "Alertbox" widget first

edgy kindle
#

The ones I currently use are Follower Goal, Alert Box, and Event List

spiral snow
#

Ah okay, I'm gonna fun with this and definitely want to use a lot of them ๐Ÿ˜ƒ

edgy kindle
#

Alright so With the Alert Box you can set custom settings per Alert

spiral snow
#

Okay, so shall I click add?

edgy kindle
#

Yeah

#

It'll place the box(empty) somewhere on your screen

spiral snow
#

Alrighty, let me see

edgy kindle
#

You'll need to reize it to fit where you want

spiral snow
#

Also, should I upgrade to OBS Studio first before doing any of this?

weary mist
#

it doesn't matter, OBS retains the scenes

spiral snow
#

@weary mist Thanks ๐Ÿ˜„

weary mist
#

or should. Mine did as I updated it

edgy kindle
#

Right now we're just working on getting your overlay set up

weary mist
#

either way, your overlay you make is saved, and just need to create a new browser source

spiral snow
#

Okay, well, nonetheless, this will work as a good learning experience for me ๐Ÿ˜ƒ

#

@weary mist Yep yep

#

@edgy kindle Correct

#

Ah I see, so it let's you adjust this widget with a certain width and height

edgy kindle
#

Yeah

#

Waiting on puush...

spiral snow
#

@edgy kindle Hmm?

red vine
#

Puush :WutFace:

slender treeBOT
spiral snow
#

xD

edgy kindle
spiral snow
#

@edgy kindle Okay, so now that I have created the widget, I can basically do anything that I want to with it?

#

Alrighty, I still need to upscale the image to get it to look like that

edgy kindle
#

Well what I did was I resized the overlay

spiral snow
#

@edgy kindle Just curious, how did you get the image to be upscaled liek that?

#

Oh okay

edgy kindle
#

So you would have to Exit Delete the overlay New Overlay and set a custom size to it of 1280x720

spiral snow
#

Oh I see, is your size just a 1920*1080 canvas

#

?

edgy kindle
#

We had created the overlay before I asked you if you had a background image so that was my mistake

spiral snow
#

@edgy kindle It's okay! I'm leraning here so this is all good

edgy kindle
#

For my overlay(my personal one) I used a 1600x900 canvas because thats what my computer's resolution is

spiral snow
#

Oh I see! My resolution on mine is 1920*1080 over HDMI

#

So I imagine you should always go for what your computer can output to?

edgy kindle
#

Well with OBS studio you can set to output a lower resolution than what OBS is capturing

spiral snow
#

Ah okay

edgy kindle
#

So my computer might be capturing content at 1080p but Im broadcasting at 720p

spiral snow
#

I see, I'll create these overlays so that they at least fit the whole screen, like how you did with yours

edgy kindle
#

This is what my personal overlay looks like
*Note that the background image is transparent due to that fact that I have it "invisible" in the layer manager in the bottom left corner
http://puu.sh/wbRh9/7c7e707720.jpg

spiral snow
#

@edgy kindle This is great, so, I hate to cut this short, but I do have to go to take care of some things right now, but thank you SO much for the help but I will return with more questions ๐Ÿ˜„

#

@edgy kindle Oh that looks neat ๐Ÿ˜ƒ

edgy kindle
#

Alright Hope to hear back soon

spiral snow
#

@edgy kindle Just so I know, which time zone are you in? I am on EST and it is 3:56 PM for me right now

edgy kindle
#

CST

#

Im an hour behind you

spiral snow
#

Oh so 2:56 PM?

#

Gotcha, cool! Thank you ๐Ÿ˜ƒ

tight veldt
#

Anyone else have an issue with none of their timers working today?

edgy kindle
#

I believe that might be a known issue?

#

I remember friday someone having issues with their timer as well

#

@weary mist

weary mist
#

last thing I remember is that someone said to play around with the settings, sometimes they get stuck

#

I haven't set up timers yet (procrastination)

west canyon
#

@weary mist no only if I click repeat it will show. guess I'm just gonna switch back to streamlabs, cuz when I do that one does work...

weary mist
#

so even in your broswer, not obs, it doesn't work?

west canyon
#

how can it be my OBS settings when the settings are exactly the same as what it should be according to SE, and when I switch to another provider it works

weary mist
#

I don't know what it is, so the test I suggested was going to see

west canyon
#

nope

#

i tested in browser but when I unfollow and follow nothing happens

edgy kindle
#

@west canyon What was your issue?

weary mist
#

it's that the follow alert does not show unless he resends it.

#

@west canyon do you have it up now? I could come on and follow you so I can get it from my end

edgy kindle
#

Hmm I believe thats an issue with Twitch API not neccessarily stream elements because iirc Stream Labs has that issue too

stuck hamlet
#

@tawny pivot have you heard of this issue?

tawny pivot
#

no never

#

Sounds very strange

weary mist
#

agreed

stuck hamlet
#

Sounds like someone is set up wrong Think

inner flint
#

Hey @turbid reef was wondering if there is a way to remove certain users (like bots) from my currency leaderboard.

weary mist
#

that is in dah works. I know I want to as well ๐Ÿ˜ƒ

west canyon
#

@weary mist ah I just stopped streaming but I can turn it on for u if u want

rich urchin
#

Question: I made a Follower overlay with StreamElements, but the sound for the alert doesn't play on stream (on Twitch). Is this a glitch or am I not using the overlay alert correctly?

weary mist
#

see if @stuck hamlet can help you, I have to find some food before I pass out.

west canyon
#

@rich urchin I have the opposite, sound plays, but doesnt show the popup notification

stuck hamlet
#

@tawny pivot

#

I can't really help in situations like this unless i teamviewer in

west canyon
stuck hamlet
#

whats this

tawny pivot
#

@rich urchin The overlay seems fine, what version of OBS are you using?

stuck hamlet
#

@west canyon you as well

rich urchin
#

@tawny pivot ~ I use OBS version 18.0.1 (for Windows).

stuck hamlet
#

Update to 19?

weary mist
#

@west canyon centrhave you tried testing it with the emulated follows? I know I used to have issues with unfollow/follow tests on other platforms

edgy kindle
#

Hey @turbid reef is there a SE equivelent The most recent followers are: $(customapi http://nightdev.com/hosted/followers.php?channel=thederpysupport&limit=10)

#

It currently still reads my channel followers even though I dont have nightbot on my channel but I'm not sure for how long

#

@weary mist Do you know of an equivelent?

crystal gate
#

Has anyone had any luck getting Alertbox gifs to resize/stretch the window you put them in?

stuck hamlet
#

You can resize them.

crystal gate
#

Come on now, don't give me the answer where I have to do the work Kappa

#

Figured that was it...but took a stab anyway. Thanks @stuck hamlet

stuck hamlet
#

wait, did i actually help? lmao

#

i was about to ask what specifically you had issues with

crystal gate
#

I can actually resize them then reupload them

stuck hamlet
#

oh no

crystal gate
#

In SL because each alert is different

stuck hamlet
#

you can resize on the website

crystal gate
#

They autoresize to the output

#

Wait, I can? Under the image uploader?

stuck hamlet
#

one sec

#

in a game

crystal gate
#

I can resize the Alertbox, but the gifs dont' stretch to them

#

Take your time, no rush at all

weary mist
#

@edgy kindle I don't have any idea. There might be something you can pull fromt the twitch api?

edgy kindle
#

Uh...

#

hanjBOOSTED <-

stuck hamlet
#

You can definitely pull from the twitch api

weary mist
#

I will look it up later for you derpy

edgy kindle
#

Thanks ;-; hanjBANANA

tribal pivot
#

Is there a way to remove users from your leaderboard?

edgy kindle
#

Not yet

#

It's an in progress thing though

stuck hamlet
#

@crystal gate Can you send me the gifs? i want to test something

edgy kindle
#

@stuck hamlet Are you possibly good with formatting?

stuck hamlet
#

meaning?

edgy kindle
#

Thought it would be something like
${customapi https://api.twitch.tv/kraken/channels/89188172/follows?limit=10}

stuck hamlet
#

you need a token in there

#

too

#

let me have a gander

edgy kindle
#

Trying to find a replacement for the nightbot version

stuck hamlet
#

https://api.twitch.tv/kraken/channels/onslaught/follows?limit=10&client_id=XXXXXX

#

is what you're looking for

#

maybe

#

let me test

#

welp

#

its not that 4Head

edgy kindle
#

You used your username instead of the ID anyhow

stuck hamlet
#

you used channels and not user

#

or is channels now thinkHD

weary mist
#

channels, since they changed to user id #'s

edgy kindle
#

In the API its channels

stuck hamlet
#

ah, either way, it worked

edgy kindle
#

Where do I find the clientid

stuck hamlet
#

client id is set up in app

#

basically like a password

#

its a token

#

it's been a while, gimme a sec

edgy kindle
#

Well I tried the twitch token and that didnt work

stuck hamlet
#

at the bottom Register your application

edgy kindle
#

Well Ive gotten one on there

#

An old bot I tried to create was already on that list

#

Was returning 400 but now its returning 404

stuck hamlet
#

ids arent working for me

#

but names are

#
  "error": "Not Found",
  "status": 404,
  "message": "Unable to find channel for login \"59206825\""
}```
graceful adder
#

can anyone help me with GameWisp inegration?

#

*intergration

weary mist
#

sure, let me do mine too at the same time so I can walk you through it ๐Ÿ˜ƒ

graceful adder
#

great ๐Ÿ˜ƒ i have it set up but i cant get the "subscriber rewards" to work

weary mist
#

once I connect, I don't understand what you are looking for to work. can you be more specific

graceful adder
#

I'll PM

crystal gate
#

Damn it.

#

I'lll need ot get back to you @lapis dove

#

Just hooked up the new rig and haven't copied over the media data from the old one.

stuck hamlet
#

Bonnies Think

crystal gate
#

LMAO

#

Yeah, that was meant for you.

weary mist
#

lol

crystal gate
#

Damn autocomplete.

red vine
#

@pine hemlock hjey can u hjรฆlp mig

pine hemlock
#

@red vine ๐Ÿšซ

weary mist
stuck hamlet
#

@crystal gate sure just hmu when you have a minute

minor kindle
#

Question; I am using a daily sub goal as well as a top donation of the day. However, when I reset the session, it also resets my Donation Goal. Anyway for it to not do that?

weary mist
#

you can do it manually. Activity feed - > edit session

minor kindle
#

Yea, when I clicked on one of the reset session button, it resert them all.

#

Let me check it again

weary mist
#

oh dear, it did for me as well. @tawny pivot

minor kindle
#

Yup

#

Luckily I made note of the donation goal before I did it.

weary mist
#

yeah, as long as you don't hit save, you can click out and back into it

stuck hamlet
#

Smart man

minor kindle
#

Also, for my sub goal, it is counting resubs as well.

#

I don't think that is, or should be, the expected behavior.

weary mist
#

me either, lol. Thanks for reporting it

#

for now, try just typing in the 0, lol

stuck hamlet
#

Well, that's certainly should be an option

#

Resins count as subs for sure. (:

#

You're still getting 2.50, but I get what you mean.

#

Resubs* pls phone

minor kindle
#

So it appears to just be a visual thing that they all seem to reset. But yea, usually when someone has a sub goal, they are referring to new subs. The resub is just an alert that "Hey! I'm still a sub!" They don't even have to share it.

#

But when they share it, the sub goal counts it.

dense jackal
#

@hollow zinc having a problem with multiple alert boxes

#

can't have one show follows only, and one show subscribers only

#

they always show the same alerts

#

@rapid tapir bug?

hollow zinc
#

@dense jackal overlay name?

dense jackal
#

mine?

hollow zinc
#

yea

dense jackal
#

test

hollow zinc
#

Uhh, it's a bug. But if you add the 1st alertbox then save then refresh the page, then add the new alertbox it should owkr

#

work

abstract zephyr
#

Random question, Is there a way to export tips via CSV?

#

or excel etc

dense jackal
#

Not currently :/

echo hound
#

Hey, I opened a support ticket and I was told to come here for help..

#

But no one was able to help me here last time ๐Ÿ˜ฆ

weary mist
#

Hey Monkeys, what was the issue?

echo hound
#

Someone's donations split into several ones

#

Probably because he used a different card or smoething

#

(That was on Streamlabs)

#

And now on our leaderboards it shows him several times..

#

My twitch is MnkMnkMnk

weary mist
#

Ah, yes. I remember that.

misty wagon
#

The answer to that was indeed that people most likely used different cards or email addresses. Edit the session and merge them.

echo hound
#

I don't know how to edit the session and merge them

misty wagon
echo hound
#

How do I edit a tip there, Latte?

#

Wait, I have to do it individually..? ๐Ÿ˜ฆ This guy donated tons..

misty wagon
echo hound
#

Yeah I don't think that will work ๐Ÿ˜ฆ

#

I wish I could merge all by name

zealous galleon
#

Is there a way to do sound effect commands?

#

@misty wagon do you know?

weary mist
#

At the moment, there is the stream store where people can !redeem <item name>

echo hound
#

Did the bot just crash?

#

He doesn't seem to be responding in my channel anymore

weary mist
#

mine seems to be working fine

misty wagon
red vine
#

mine works too

echo hound
#

Hmm he just played my timer but he's not responding to commands anymore !SCalp

#

@weary mist

#

Bot is definitely ignoring commands in my channel ๐Ÿ˜ฑ

#

Come see

abstract zephyr
#

Hey folks, random question, what can moderators do for stream elements page?

#

so for your channel if you add a moderator in streamelements what are they allowed to do

misty wagon
#

Oke fixed, I rubbed it.. no seriously, it was a weird outage that lasted like a couple minutes. Will take note. Have a good stream, I'm gonna chil

weary mist
#

@abstract zephyr they have certain chat commands that regular users can't use

#

you can see them in the Chat Commands on the Default Commands page

abstract zephyr
#

can they moderate anything on the web page?

weary mist
#

not yet, just through chat at this time. it is in the works ๐Ÿ˜ƒ

abstract zephyr
#

can they update stream game and title via commands?

weary mist
#

yes

abstract zephyr
#

ohh ok, not just a supermod command?

weary mist
#

yeah, you can change which user level has access to it as well ๐Ÿ˜ƒ

abstract zephyr
#

ohh ok awesome

#

I manage a partnered channel that we have multiple streamers on and I recently discovered your site, looking to use it to make some things much easier for us

#

so mostly just multiple users questions mostly haha sorry for the spam of questions

weary mist
#

np

#

its what I am here for ๐Ÿ˜ƒ

echo hound
#

the bot just died again

#

lol

misty wagon
#

I don't know why that is happening @echo hound Again I made a note but currently you are the only one suffering so we need a dev to look at it.

trail olive
#

how does the overlay thing work, when i click on launch overlay it opens a new tab with nothing in it lol

azure ridge
#

Is StreamElements Down

frosty lantern
#

have you added anything to the overlay @trail olive

random yarrow
#

I was just wondering about the bot- im a mod in a chat and the streamer cant re-activate it... he tried a bunch of stuff but nothing seems to be working- any tips of what he can try?

trail olive
#

yeah, not physical images but i did add things like the emotesplosions etc

frosty lantern
#

try launching that overlay and try testing whatever you have set to activate your emote splosions etc @trail olive

#

@random yarrow hey they tried getting it to part and rejoin the channel

random yarrow
#

i will have him test that and let you know ๐Ÿ˜„ thank you!

frosty lantern
#

k gl

#

also @trail olive do you know how overlays work? like that you how to add the link to your streaming service?

trail olive
#

via browser source?

#

or no?

#

i guess i dont lol

frosty lantern
#

have you got an overlay with whatever you stream with?

#

(OBS , XSplit etc)

trail olive
#

yeah

frosty lantern
#

you apply it the same way. using the link that is in your search bar when you launch

weary mist
#

Add browser source

random yarrow
#

soo that didnt work - has checked that its modded and had it leave the chat and come back but no luck

valid pagoda
#

my bot just started leaving

random yarrow
#

it says it joins but still nothing

#

anything i as a mod can try by chance?

frosty lantern
#

can you send me a link @random yarrow

valid pagoda
#

same here

random yarrow
#

of his stream

#

?

frosty lantern
#

yeah

random yarrow
#

sure

#

PM?

frosty lantern
#

either or

valid pagoda
#

my name is my Twitch name

atomic ridge
#

oi, my bot isn't in the channel. Don't know if others are having this issue either, as I'm in the middle of the stream, but it's very unfortunate.

queen oxide
#

Looks like many are experiencing. Hang in there

dense jackal
#

some have it

#

some don't

#

@tawny pivot even tho he should prob be sleeping

snow bane
#

How do i get streamelemtns back into my chat?

dense jackal
#

We seem to be experiencing a problem atm with the bot as it isn't appearing in some people's chat we are working on a solution right now

frosty lantern
#

โ–ถ โ–ถ โ–ถ โ–ถ โ–ถWe have received multiple reports of the bot not staying within the chat for a few users. We will try to get this back up and running ASAP. We apologise for any problems this may have caused โ—€ โ—€ โ—€ โ—€ โ—€

valid pagoda
#

@frosty lantern thanks for the quick response

frosty lantern
#

sorry i couldnt help

random yarrow
#

you did alot- thank you <4

#

โค

red vine
#

Dev team went to sleep so bot will be offline for 10 more hrs Kappa

misty wagon
#

Not really @red vine but please be patient. Thanks.

timid yacht
#

Is SE really down for something right now?

weary mist
#

Its up and running. Mine is running pretty smooth

misty wagon
#

We are experiencing an outage @timid yacht

#

In some channels it's still gone in others it's back. Please be patient.

timid yacht
#

Okay no worries ๐Ÿ˜ƒ thanks for the reply!

drifting sluice
#

Anyone else's bot commands not working?

#

Oh wait I see

misty wagon
#

^^ ๐Ÿ˜‰

drifting sluice
#

Never mind!!!

ebon topaz
#

hey my bot is in the room but non of the commands work

edgy kindle
#

@ebon topaz They're down right now

ebon topaz
#

ok thanks for the info

edgy kindle
misty wagon
#

We are currently experiencing a situation where the bot is not responding. Works is being done and we are sorry for the inconvienance @ebon topaz

strange meadow
#

am i missing a default shoutout command or do i need to make my own?

weary mist
#

Chat commands -> New command ->drop down -> scroll down to shout out

strange meadow
#

Thanks!

mortal pollen
#

Will you guys send a tweet when the Bot is back up? it's currently leaving the chats & commands do not work.

timid yacht
#

Does SE have the Emote only chat or x2 points redeem kinda like Revlo had? Couldn't find it if so just curious. ๐Ÿ˜ƒ

weary mist
#

The dev's are working on getting as much revlo features as they can in the next few weeks ๐Ÿ˜ƒ

timid yacht
#

Alright sounds great! ๐Ÿ˜ƒ Will it be known in here once they add stuff in the #270206314561404928 section?

#

On where it has "Sound Effects" under making a redemption store item. How do we add sounds?

ancient prism
#

Itll be know

inner flint
#

Hey friends, when you set up an item in your stream store, is the amount available permanent or per stream? is it per user? How does that work?

ancient prism
#

just not sure what channel theyll post it in

#

its permanent

timid yacht
#

@ancient prism Do you know how to add sounds? lol

ancient prism
#

once you move on to the next tab itll ask you what sound or to upload on if you dont have any on there yet

timid yacht
#

Oh okay, so you know the best place to get sounds to use?

ancient prism
#

depends on the sounds you want

edgy kindle
#

Theres plenty of places around the web to find

#

The most usable sounds are sounds from games from the 90s

#

Favorites of mine are Sonic, Legend of Zelda, or Mario sounds

proper wigeon
#

Hey idk if this is the right place for it but how do we get added to the #291219887274328064 group?

timid yacht
#

I've never searched to find sounds to download, so I was just wondering of some safe sites to actually go to if any opinions?

edgy kindle
#

Well "free" is hard to come by but audio jungle is good

inner flint
#

when you set up an item in your stream store, is the amount available permanent or per stream? is it per user? How does that work?

timid yacht
#

Audio Jungle? alright I can check that out, can audio files from anhkbot work as well?

inner flint
#

like if i set the amount available to "1" is it one per stream or 1 ever.

edgy kindle
#

@Shia Labeouf#3541 I believe so?

#

Are you set to offline or something?

#

I cant @ you

inner flint
#

@timid yacht

#

i got em

edgy kindle
#

Weird..

inner flint
#

could you answer my question derpy ๐Ÿค”

edgy kindle
#

Thats the 2nd person that i've had that happen to me with

#

Honestly I dont know @inner flint I havent touched the shop much

#

But i'll check it out

inner flint
#

ok np, thanks โค

edgy kindle
timid yacht
#

I am set to offline, but people can usually still tag me, that's weird.

edgy kindle
#

Try to buy it @inner flint

timid yacht
#

I help with a lot of discord and bots and streams, so I appear offline so I don't constantly get messaged lol ๐Ÿ˜ƒ

edgy kindle
#

Why not just mute the servers or channels?

#

People seem to forget that

#

or setting yourself to DND

#

or even @mention only

#

I have my 7 discord servers set to @mention only

inner flint
#

one sec

#

its not letting me even tho it costs nothing haha

#

probably because ive never been to your channel

edgy kindle
#

Hmm okay whats your twitch name and i'll manually add some coin to you

inner flint
#

KALOLOGY

edgy kindle
#

Alright refresh

inner flint
#

alright i bought it

edgy kindle
#

It is global

inner flint
#

ack

edgy kindle
inner flint
#

well, hopefully they add a feature that makes it so you can make it unlimited, but a cooldown as to when it can be bought

#

like "once a day" or something

edgy kindle
inner flint
#

should i be tagging lattemotte when i do so

random yarrow
#

Our bot is back up and running ๐ŸŽ‰๐ŸŽ‰

inner flint
#

seems like they have the list

random yarrow
#

Thanks to everyone that helped tonight โค

#

Y'all are amazing

edgy kindle
#

@inner flint You dont need to but if you checked the Pinned messages under that channel you can add it to the list

inner flint
#

ah gotcha

edgy kindle
#

@frosty lantern How does Leaderboard work for people who followed before I set up Loyalty points/SE?

#

Will it give them the follow bonus when they next join the channel or...?

frosty lantern
#

they will be starting afresh

#

unless you have it recorded in a csv. file

edgy kindle
#

Ah okay. So i'm right to manually add them in now

frosty lantern
#

whats your specific question?

weary mist
#

@inner flint you could set the global cooldown to 86400 seconds, that is 24 hours

edgy kindle
#

@weary mist That means only 1 person can redeem it every 24 hours though.

frosty lantern
#

but yes you can add points to them offline and it will auto add onto their leaderboard if thats what your asking

edgy kindle
#

@frosty lantern No no no

#

I was asking how the Leaderboard works(follower loyalty) with people who followed BEFORE I got SE

weary mist
#

@edgy kindle he didn't specify individual users, so my trick would work in the mean time

edgy kindle
#

What trick @weary mist ?

weary mist
#

setting the global cooldown

edgy kindle
#

oh

frosty lantern
#

yeah they wont have anything @edgy kindle

#

unless you were using another points based bot such as Revlo in which case we can import the points gained through that

weary mist
#

I was looking for a good reason to reset my viewers points and start over, lol

fading cairn
#

I cannot seem to get my commands to work. I am trying to check my points, and the bot doesn't show anything in chat, even though it is modded. Any tips?

edgy kindle
#

@fading cairn Theres some outages happening

weary mist
#

it has been having intermittent issues tonight,

fading cairn
#

oh.

weary mist
#

it has normally been coming back in 5-10 minutes. but they will be checking into it as soon as they become available

minor kindle
#

Song Request is messing up and instead of deducting coins is giving my users like 200,000 coins

lament blade
#

Oh my question was answered, my alerts were working but my bot wouldnt work. sad day.

weary mist
#

@minor kindle double check here in your song request settings, and then again in the chat commands to make sure !song (!sr) has the cost correct

minor kindle
#

Yea, they do. I had both the command set for 5000

#

and the Song Request bot settins set for 5000.

weary mist
#

also, love the song ๐Ÿ˜‰

minor kindle
#

Then discount for subs set to 5000

#

to make it free for them.

weary mist
#

yeah

#

@minor kindle I know there have been some issues with the bot going in and out, along with some other setting issues cropping up. I will let the bot man know about it

#

Also, that face, lmao. I have had that song come up a few times on my stream, lmao

#

I am heading off to bed. Have a good night Kang

minor kindle
#

lol

lilac forum
#

when it comes to Timers, what does the Interval Offline do?

timid yacht
#

Does anyone know if there's still issues with SE atm? Most commands don't seem to be working atm for me.

#

Okay I take that back, the commands seem to be working in my personal channel, but not the girls channel I'm trying to help with....

stuck hamlet
#

@lilac forum Some streamer have viewers hanging out in their streams even when they are offline, so you can make the interval bigger, because chat might not be as active

ripe elbow
#

Ok guys, heres my question i cancel my revelo after i syned of course. I made Streamelements a mod in my twitch chat, but it utter ignores my !commonds etc only bot that responds is nightbot

stuck hamlet
#

@ripe elbow The bot isn't in your channel

ripe elbow
#

how do i get him in there? i that putting /mod put it in the channel

atomic hollow
#

go here

stuck hamlet
#

oh

atomic hollow
#

๐Ÿ˜ƒ

#

good morning

stuck hamlet
#

On the right, you just click Join Channel

#

Hey Shadow ๐Ÿ˜ƒ

ripe elbow
#

i dont say join, it say "Part channel"

stuck hamlet
#

Then go ahead and make it Part, and join again.

ripe elbow
#

i parted earlier 2 times. idk whats going on, but a streamer friend said his streamelements worked immediantly

atomic hollow
#

im checking now @ripe elbow

timid yacht
#

@stuck hamlet that's the same issue a friend of mine is having with SE atm. I've been trying to help them for over 2 hours lol

stuck hamlet
#

Shia, we expirienced a bit of an issue, should be resolved shortly ๐Ÿ˜ƒ

atomic hollow
#

we are fixing this right now

#

sorry

timid yacht
#

I appreciate it! We don't wanna part Revlo until it'll work in chat, so that viewers can keep earning currency.

dawn wasp
#

Hey guys is bot dead?

atomic hollow
#

its back now, just had a huge queue

minor kindle
#

It's back?

atomic hollow
#

yes

minor kindle
#

Doesn't seem to be in my channel. I'll part and join again.

ripe elbow
#

if you part and rejoin, it just slows the process down. Mabye ill watch some netflixs and it fixs it self later

minor kindle
#

Oh.

oblique crag
#

I'm trying to help a friend streamer with her bot. She made me a super mod. Can I access the bot on the web side? Or only using chat commands

stuck hamlet
#

@oblique crag It's currently just chat commands, but the Dev are working hard on making it website accessable

oblique crag
#

Ah, okay. I don't think he bot is even in the chat. it's not showing me its there. She says it is, but lol

mortal pollen
#

I haven't been able to get the bot in chat for about 4 hours

#

& the commands do not work.

atomic hollow
#

its fixed, everything should go back to normal in a few minutes

mortal pollen
#

Oh okay good to know @atomic hollow do we have to do anything on our part?

atomic hollow
#

stay cool and eat bacon

#

while we fix everything

#

not Canadian bacon

stuck hamlet
#

The bot is joining all the channels, but it has a long queue. It's running a marathon bingC

oblique crag
#

@stuck hamlet Stream Elements bot is working in my chat no problem atm. But my friend @shipwreckshark is unable to get ANY of her commands to work in chat. It shows the bot is in chat, and it's modded.

stuck hamlet
#

Yea, the bot will appear there, but it hasn't really joined yet

oblique crag
#

Ah okay. Is there a way to know when it is? It already posted that it was active...

"StreamElements: StreamElements running "

stuck hamlet
#

Currently not there

#

in a sense, for twitch, someone/a bot doesnt need to be in the channel to send messages to it.

#

Never mind, it joined 4Head

oblique crag
#

@stuck hamlet Thank you both

stuck hamlet
#

No worries! ๐Ÿ˜„

proud pumice
#

ok seems like we resolved the connection issue, about 50 users were affected, restarting the bot for these users solved the problem

#

we'll put a system in place to recognise, alert, and reconnect in case this happens again

lilac lodge
#

Hey, It seems like the bot is not giving bonus for new follows ๐Ÿ˜ฆ any suggestion? someone having the same problem? ๐Ÿ˜ฆ

stuck hamlet
#

@lilac lodge Try making the bot part, and rejoin.

timid yacht
#

Thanks guys fopr helping fix the bot to where it'll finally correctly! It's highly appreciated! FeelsOkayMan

atomic hollow
#

thank you @timid yacht !

#

โค

#

thanks for being patient

timid yacht
#

Oh yeah ๐Ÿ˜„ I fully understand how it can be. You guys do great work! โค @atomic hollow

lament blade
#

hi! i have a problem with my layout.
Does not maintain alert positions, that is, every day I have to be repositioning one by one in their desired position

atomic hollow
#

hey, you mean they move around every day?

lament blade
#

yes

#

i click "save" but not save it the position

atomic hollow
#

which browser are you using?

lament blade
#

with every day i mean "everytime i enter stream elements". im using safari on mac

atomic hollow
#

try Chrome please, save and go back, tell me if its still not saving

lament blade
#

i will do on chrome and lets see

patent wraith
#

Hey guys, i have 2 questions : Is this possible to show the "all time leaderboard" instead of "current leaderboard" in the profile page? and is there an option to control the time the bot will stop giving points after streamer went offline? ๐Ÿ˜ƒ

stuck hamlet
#

That is currently in the works!

#

the first part

patent wraith
#

oh okay ๐Ÿ˜„

#

And the second part? I've see some people talking about it, but i can't find it :/

#

Or maybe it wasn't that

atomic hollow
#

points are not collected while offline

patent wraith
#

yeah, but what is the timer until it detect that streamer is offline? It was 30 min on revlo

#

And can we edit that? ๐Ÿ˜ƒ

atomic hollow
#

the moment you go offline, cant change that

patent wraith
#

Ok, thanks for the answers ! ๐Ÿ˜„

atomic hollow
#

โค

patent wraith
#

Oh, last thing, is there a message saying it stop giving points?

atomic hollow
#

no ๐Ÿ˜ฆ

minor kindle
#

So yea, definitely something is wonky with the song request.

atomic hollow
#

?

minor kindle
#

Was giving people coins instead of it being free.

atomic hollow
#

wut?

#

song request giving points?

stuck hamlet
#

there was other reports of this

minor kindle
patent wraith
#

If i can suggest something, would be great to add a little message, but i know you have lot of work already, guys ๐Ÿ˜ @atomic hollow Thanks for the answers !

minor kindle
atomic hollow
#

@patent wraith thats noted, thank you โค

#

@minor kindle

#

looking

minor kindle
#

And, it was still taking coins from subs as well.

#

So either giving coins or taking them when it shouldn't.

#

I dunno.

atomic hollow
#

so wait, both the command and the request were costing points?

minor kindle
#

Tipping worked fine. But doing the command in chat was either taking coins from subs when I didn't want it to or giving coins.

atomic hollow
#

@tawny pivot can you please take a look at this?

minor kindle
#

Might have been some kind of conflict with setting for the command and the song requesst page settings.

#

But, positive note, people loved requesting songs ๐Ÿ˜„

atomic hollow
#

yes, song request is one of the best tools for chat engagment and retention

#

thank you for reporting that by the way

minor kindle
#

WElcome

frosty lantern
#

Welcome to me?

bright grove
#

hi all! is there a way for a timer to call/trigger a command?
i couldn't find a special timer property for that. entering the command as message won't trigger the command.

stuck hamlet
#

@bright grove could you elaborate on what you're trying to do?

bright grove
#

i have a few commands set up, working fine. now i want to trigger some commands at specific time intervals.

#

i could clone the command into the timer, but it's easier to manage if a timer could just trigger a command. is this possible?

stuck hamlet
bright grove
#

ok. thx

solar brook
#

HeyGuys ! I'm starting to configure StreamElements and as i was looking into the Overlay making i noticed that i could add variations for tips but not for follow alerts, is it the way it's meant to be or am i missing something ?

ruby anchor
#

any1 there knows how betterttv emoji works ?

stuck hamlet
#

Yes?

#

This isn't the place for bttv questions, but shoot

ruby anchor
#

okay i did upload one but i cant get it to work

stuck hamlet
#

You need to wait for it to be approved

unkempt oasis
#

Has it been approved?

ruby anchor
#

and i know i was just thinking if there was a sweetheart

#

yea it was

stuck hamlet
#

Are you sure?

#

When did you upload it?

ruby anchor
#

but i did remove it by mistake

stuck hamlet
#

Upload doesn't mean approved

#

Well, then it's removed..