community-helpdesk

[quick sorrel]

Hey friends!

We opened up this channel as a way to allow community members to help eachother, without clogging up the General chat. Please take the time to post your questions in here, but as a reminder that this is NOT an active channel in which our support team will check to answer questions.

There are limited answers you will be able to get from other community members, so please understand:
ANY ISSUE REGARDING SPONSORSHIPS, SE.PAY, OR MORE TECHNICAL SUPPORT NEEDS TO BE DIRECTED TO OUR #submit-support-ticket CHANNEL.

[limpid bluff]

https://tenor.com/view/deadpool-gasp-sarcastic-shocked-surprised-gif-20229446

[gaunt wolf]

good morning!
my bot does not appear in stream elements, when connecting via the facebook page, I need help. Below is an image of the screen where the bot does not appear @quick sorrel

[obsidian fog]

@gaunt wolf we do not have a bot for Facebook.

[grim axle]

Does anyone have problems with people reaching goals on sponsorships just not going through?

I had people reach lvl 20 in marvel strike force but it's not appearing in my feed

[obsidian fog]

You need to make a ticket for that.

[grim axle]

gotcha, thanks

[proud galleon]

Hey Folks 👋

Just dropping this here for a pinned message in case you happen to miss the topic of the channel, but are more of a pinned message checking type of person

Nobody will be able to answer any issues regarding Sponsorships or SE.Pay in this channel due to a few different factors; mainly privacy when it comes to payment information & the majority of those issues are isolated to an individual issue and not a widespread issue.

So please use the #submit-support-ticket channel if you have any sponsorship or SE.Pay questions and/or issues.

Thank you kindly! 🙏

[long smelt]

is there gonna be an integration with KICK?

[obsidian fog]

We're wainting on things on their end before we can do anything.

[grim spade]

I just added the SE Live dock for media request but the audio is coming through my game mixer. How do i change which mixer in OBS the audio comes through?

[smoky sundial]

Anyone know how to give or add points from command to the loyalty points?

[signal chasm]

!addpoints user value

[wraith nimbus]

Hello! I'm enlighting my OBS scenes and I noticed I have a lot of browser sources: Is there a possible way to transfer them to the StreamElements Layout? I already replaced the Streamlabs alertbox source with the standard StreamElements alertbox and now I'm searching for a "browser source" option in the StreamElements Layout, or at least a widget which can mimic the Blerp extension

[burnt brook]

The way Kick has so many security holes, they should probably fix those first.

[subtle otter]

Hi, one question. I created a new alert via Elements. Now, the URL is in the browser source, But when people follow me, there dont came alerts. The problem is in SE.OBS because when i open the url in the browser, i can See the alerts. Thanks

[slim birch]

does anyone know if it's possible to have the chatbot automatically post the most recent clip that's made on a channel in Twitch chat?

[thin dagger]

@subtle otter ⤵️

The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

[smoky sundial]

I tried that. No response from StreamElements bot.

[obsidian fog]

Does the bot respond to other commands?

[elder idol]

when we do !points it says everyone in chat has 0 points. even if we had many last time we checked. and even if we just won a raffle-

[smoky sundial]

Yes

[subtle otter]

Hello. How can i activate in StreamElements Elements (Beta) a tts delay, so i can set a delay for the tts. Thanks👍🏽

[hardy wing]

so my stream elements show i have no followers its clearly not getting the right data from facebook how can i fix this?

[grim laurel]

facebook has a number of issues at the moment that are being looked at by our dev team. we understand the frustration and appreciate your patience with us. Be sure to keep an eye out on #announcements for updates

[obsidian fog]

@hardy wing When did you link your FB to SE?

[compact seal]

Hi IO have integreated StreamElements into OBS, but when I emulate for example followage nothing happens.. any idea what I need to do more?

[swift depot]

Hey! I would suggest asking in #elements-editor-widgets20

[compact seal]

nevermind, I restarted and it works now

[hardy wing]

so this is one of the issues facebook is dealing with?? if it is then no problem i can wait but if it isnt then ill need to look into it further. can you confirm this is the case?

[obsidian fog]

That would depend on what your answer to my previous question is.

[grim laurel]

☝️ thx sudo

[hardy wing]

ok so i checked (because ive been getting ready for work and cant always prioritise discord) seems that i didnt have my streaming channel linked (also new to streaming) so i went ahead and linked facebook and it still shows 0

[obsidian fog]

That is "intentional". It only tracks data after join.

[steel flint]

my friend have problem with total subscribers count

always have "0" but he get some subs

someones help?

and when i want to recalculate and save, SE give "error: could not recalculate totals" (im moderator on se panel)

i cant make ticket support because im not owner of account

[late solstice]

I tried to use subscribe alert on my youtube channel (through obs) but it seems doesn't work so far. And I don't know how to play it, on the tutorial it seems there is should be something called "Event emulator" but I can't find it. Also the "Visibility" column on my dashboard seems like it is empty if this mean something. Help?

[thorn storm]

Im trying to add a tipping goal for my tipping goal widget to but I can't seem to find where on streamelements I can set a tipping goal

[limpid bluff]

Widget > Labels > Tips > Goals > Tip Goal?

[nimble escarp]

ight someone please help, i want to get my youtube chat into the stream elements overlay but its just not picking up the chat at all

like does it not work for youtube at all?

wait does it not work on unlisted live streams which i am using to test?

[grim laurel]

it need to be public to work

[nimble escarp]

ic so its different from the stream labs one

fair enough

ty

[grim laurel]

Np

[smoky sundial]

Yes

[gaunt wolf]

In OBS, my SE Chat dock no longer has a space for me to type in chat anymore. It shows the chat, but I can no longer type messages directly into the dock. I'm on YouTube.

Anyone else experiencing this???

[acoustic isle]

random question, but i couldn't find the answer anywhere online.... do banned twitch users still gain loyalty points and/or show in the leaderboard?

[smoky mural]

for the Stream Elements API does anyone know what the Origin Query Param for the Activities endpoint is?

[limpid bluff]

If they are in chat, I believe they will.

[limpid bluff]

#dev-chat

[smoky mural]

thanks, missed that completely

[river siren]

It is, I use Mix It Up for that. Works really well.

[gentle hawk]

Is it possible to get external cheers to show up in the cheer goal for example if someone used soundalerts or another extension

[obsidian fog]

No as that data is not provided to us. You would need to manually adjust the goal.

[worn field]

hey, a short question is this issue already known ?

[obsidian fog]

That's a custom command and assuming it's the API that I know of it's broken due to changes by twitch.

Person responsible for the API would need to fix it if they could.

[worn field]

ah okay thanks , it is nothing else than the standard followage command

[obsidian fog]

Oh. The built in one but renamed?

Bacause that's not the corrent command.

I can look at the link so don't worry

[obsidian fog]

Yeah. That's 3rd party and they'd have to fix how they look at twitch.

[worn field]

ah ok

my goal was to have the follow cmd also in my language but the switching of SE has somehow always made problems

[obsidian fog]

1 sec

[worn field]

The problem is with standard follow command that he has the guards years, months and days still in English although SE at least for me is in German so I wanted a custom cmd

[obsidian fog]

actually nvm. Doesn't look like I can find what you want thhat'a working.

Totally understandable.

[worn field]

That is what I do not understand. The bot is in german it even says with german context like 1 year, 1 month but in the chat the words are in english

[empty cairn]

Hey Guys! I've been trying to integrate new alerts for Twitch into OBS 29.1.1 since yesterday. But whenever I create a new browser source with the link of the stream element overlay, I don't have an alert in OBS when I emulate the alerts. Are there any ideas as to w

[supple merlin]

Hi peeps, I was wondering, if I could push filters to the banned words list and mark them as RegEx other than going to the dashboard accessing each channel I manage and adding it to the list.

I'm using google sheets to generate the rules and pushing them straight from there would be awesome but any other way getting around entering each channel's dashboard would already be a huge help.

[shy ermine]

I need my bot commands to do some processing that can't be done in just one command. Is there a way to string multiple commands together and use variables or piping to send to the next command? Do the StreamElements bot's custom commands use some standard scripting language or format like LUA or javascript or bash? I haven't been able to find documentation on custom command structures and logic.

[ionic spade]

sorry for the inconvenience, are you ever going to fix the hotkeys of the song request bot? it has been broken for many months, it does not save any hotkey, I contacted the support if it was possible to get an older version where it worked and they told me it was not possible, really there is no possibility to fix this? it is very important for me to control the music stream through hotkeys.

[worn field]

Couldnt u make a string with the Command keywords ?

[sly needle]

hello all! Very brand new streamer here and im having some issues renaming bot. I followed all the steps setting up tipping with paypal and making SE mod but it still says that SE is not mod on my account. Any advice? Thank you 🙂

[worn field]

Hey I have a question. How can I set up a custom follow command. The standard command shows for whatever reason 2x the username but I do not want that among other things.in the command variables I also find no help for this

[rapid prawn]

So my nightbot won't work to use a bite command on twitch. Does SE have a command code to pull the last follower? this is the code for nightbot as an example. $(urlfetch https://decapi.me/twitch/followers/CHANNEL?count=1) So if anyone knows a way to use SE for this instead. Yes in the command it has my channel. Please and thank you!

[obsidian fog]

@rapid prawn unfortunately hat link no longer works and the website owner does not intend to fix it to work with the changes twitch made.

[reef rover]

why can't I hear the streamelements sound in obs?

nvm

[shy ermine]

You don’t hear it in your VOD, you don’t hear it in your headphones when live, and/or your viewers don’t hear it?

[raw crypt]

Not possible. No nesting, piping or eval options are available on Streamelements commands. It just process one single response at the time.
Also, SE bot commands do not support any scripting language.

The only way you could do that would be setting up your own server, process all the information and give the response to Streamelements using ${customapi.YOUR_SERVER_URL_HERE}. That would work like a standard HTTP GET request.

[raw crypt]

If you contacted support and they didn't provide a solution, it is no use to ask in this channel, unfortunately. We are just volunteers and have no access to SE system.

[raw crypt]

• Login to your account here: https://streamelements.com/logout (this will refresh your token)
• Go to the SE dashboard and click on "Part channel". Wait some seconds and click on "Join channel".
• Go to your channel and run /unban streamelements and /mod streamelements, just in case. That should work

[abstract sorrel]

hi Please help, the chatstats are not there and I keep getting 404 error. Username cgamer__ old Username e2ts 5d89ce828c6df6c39c473420 https://stats.streamelements.com/c/cgamer__

[obsidian fog]

#submit-support-ticket

[raw crypt]

Probably you can using the API. Take a look at the filters endpoints and maybe you can achieve what you want.
https://dev.streamelements.com/docs/api-docs/ed7fc72cfec6b-channel

[fiery fulcrum]

How do I uninstall the SE Live plugin? It doesn't uninstall with the uninstaller nor with revouninstaller. It is literally stuck on my system and even a portable instance runs with it

[hushed locust]

Hey, so I'm new to streaming and overlays, and I'm looking to create a new custom overlay. Here's what I've got so far, and all of this is created directly in OBS thus far.

https://cdn.discordapp.com/attachments/1111818203761492018/1152781427608391710/lmao_overlay.mov

I've basically recreated the Status Strip from Sonic Spinball with a transparent layer, and I just want to try and make a sub/follow/raid alert overlay that has a simple, scrolling text.

The problem I'm having is that I can't seem to find a way to make the text just scroll smoothly across the screen. I could just be blind, but I feel like I'm missing something.

[merry halo]

Dose anyone know if its possible to make a countdown command? So i want to make a command to countdown from 24 hours if possible. TIA

[raw crypt]

There is no alert configuration that scrolls the text, only labels. You would need to create it enabling Custom CSS for each alert. Here is an example of code you can use for followers (and can replicate for the subs, raid, etc). This will create the scrolling text "USERNAME is now following!"

Create the alert (+ button > Alerts > AlertBox). Click on the gear icon on Follower alert, enable the option "Enable custom CSS" and click on "Open CSS Editor"
In the HTML tab, replace the content with the following code:

<div id="text"></div>

In the CSS tab, replace it with the following code:

.marquee {
  height: 150px;
  overflow: hidden;
  position: relative;
}

.marquee p {
  font-size: 100px;
  position: absolute;
  color: #FFFFFF;
  width: 100%;
  height: 100%;
  margin: 0;
  transform: translateX(100%);
  animation: scroll-left 6s linear infinite;
}

@keyframes scroll-left {
  0% {
    transform: translateX(100%);
  }
  100% {
    transform: translateX(-100%);
  }
}

For the JavaScript (JS) tab, replace it with the following code:

const username = '{{name}}'

const textElement = document.getElementById('text');
const pElement = document.createElement('p');
const bannerMessage = document.createTextNode(`${username} is now following!`);

textElement.className = 'marquee';
pElement.appendChild(bannerMessage);
textElement.appendChild(pElement)

[raw crypt]

You can make a command that shows the time difference between now and a future date, so it would work like a countdown timer.

${customapi.https://decapi.me/misc/time-difference?first=2023-09-18T14:56%2B1&precision=3&lang=en}

first = future time in ISO 8601 format. Let me break it down for you:

2023-09-17 - Date in format YYYY-MM-DD
T - Just a separator between date and time, you cannot change this one
14:57 - hours and minutes. You can also add seconds, like 14:57:00
%2B 1 means +1, which is the time zone. If your time zone is a negative value, you can use - instead

precision is the precision (minutes, seconds, days, etc), you can play with this to understand it
lang is the language, you can choose your own with 2 letters in case it is available. Here the list: https://docs.decapi.me/#localization

More info here: https://docs.decapi.me/misc?endpoint=time-difference

[queen nest]

Hello, I can't get custom bot name working. I have done everything according to the instructions. After that I also tried this: https://support.streamelements.com/en/articles/194-se-live-troubleshooting and I get an error message "Uncaught ReferenceError: store is not defined at <anonymous>:1:1" when I type "store.customBot.removeCustomBotIntegration().then(e => console.log('success', e)).catch(e => console.error('failed', e))" into the console.

[hushed locust]

I will give this a try when I get home, thanks!

The goal is to basically create a ticker that displays general information when nothing is happening, but overrides with alerts as they happen. The mockup was entirely done with OBS, so I really just need scrolling text.

[merry halo]

ok thank you, so ive added that but it counts 53 years away so i must be adding something wrong, i only want to do it for around 20 days away so how would i change that

[obsidian fog]

https://decapi.me/misc/time-difference?first=2023-10-07T14:56%2B1&precision=3&lang=en

[merry halo]

Ahh gotcha, now i understand, thank you very much

[obsidian fog]

I see what you got 53 years for

@raw crypt you don't need to encode the timezone for anything before/after GMT. Simply put the -/+ with the number difference. (The following is an example for 11am EST) https://decapi.me/misc/time-difference?first=2023-09-19T11:00-4&precision=4&lang=en

[crude stream]

Has anyone had an issue with the audio splitting beta on OBS?

[raw crypt]

With the minus sign the problem doesn't occur, but the plus sign is recognized as a query escape sometimes, so it is always safe to encode it.

[raw crypt]

You should check that on OBS discord

[thin dagger]

SE.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ https://discord.gg/obsproject

[fallen umbra]

Hey 🙂
Since yesterday it seems like Streamelements is not recognizing when I recieved Bits - is this a known issue?
Everything else works - just Bits dont come through

[thin dagger]

@fallen umbra ⤵️

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[gaunt wolf]

sponsorship

[mint tundra]

Hey, has anyone else had their overlay just not appear visually in obs? sounds still play, but nothing is visible. The link is correct, everything is enabled and is the correct size, but doesn't appear even with source acceleration on/off
Edit: It was working like an hour ago and stopped working essentially out of nowhere

[gaunt wolf]

By chance can anyone help me understand why I do not have any default commands in my streamelement?

[jagged sentinel]

i have my settings saved in streamelements, but they dont appear in the preview on live stream. for example the letter type on the right side is different and i saved it and im using the good link, but on the left side the ''standard'' lettertype still shows, anyone knows how to fix this or what i am doin wrong?

[empty sandal]

I think it might be cause the chatbot isn't in your chat yet

you can let it join by clicking on the button on your dashboard

it's on the right side of the dashboard

[gaunt wolf]

A ty

[empty sandal]

np had the same issue 5 min ago

solved it for me atleast

[gaunt wolf]

Do I have to go through all this?

[empty sandal]

nah didn't show for me

[gaunt wolf]

oki ty

[empty sandal]

wanted to link a youtube video that shows it but can't here sorry

[gaunt wolf]

Cool! it is full functional now!

Ty I really appreciate it!!!

[empty sandal]

is it a custom font, cause I had the same issue tonight when I was trying to use a custom font in streamelements

[empty sandal]

np 🙂

[gaunt wolf]

I was trying to add Song requests XD

[empty sandal]

oh ye haven't checked those yet lol

I just do it via point redeem manually for now but probably way better to automate

[gaunt wolf]

Very fair. I just play a game that I die a lot in when I tab out so this is a life saver

[jagged sentinel]

yeah i think it is

i just put my lettertype to arial for now and i figure out later how i can fix it

[empty sandal]

what worked for me is making sure the font was downloaded on my pc, you can check by typing in font settings in the windows search bar and then looking up the font name

once you've done that

make sure you extracted the zip file containing the font files to some place on your pc and afterwards right click and install for all users

so it's installed for all users on the pc

I had the same issue tonight and that solved it for me

the install for all users thing basically

but ye if that doesn't work idk, that's what solved it for me

[wise storm]

Hello, i have a question how tf do i add my overlay to my obs SE.live

[thin dagger]

@wise storm ⤵️

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S

[wise storm]

ty

g

[elfin berry]

Hey sorry if I’ve missed this already somewhere but recently my SE live docks disappeared on my OBS, when I go to the StreamElements menu and then SE.Live Docks which should open up the options to select it just has nothing there. Is this a known issue? is this more an OBS issue? predominantly I’m missing my SE activity feed in my OBS docks.

[uneven plank]

Okay, I did that but all of the overlays dont appear.

[lilac bluff]

Curious question - Does streamelements support sound alerts playing on specific user chatting??

[obsidian fog]

@lilac bluff no.

[hoary valve]

Anyone know how to make text italic in a custom command message? Cant find an FAQ, and I've tried * like discord, <i> tags, and [i] tags and nothing worked. I don't really want to support a help ticket just for italics...

[hoary valve]

Blerp does

[limpid bluff]

/me at the beginning of the whole message

[hoary valve]

TYSM. Do you know where I might see a list of other things like this, italic, bold, etc

[limpid bluff]

There's only italics for the whole message, at least that's all Twitch supports.

[hoary valve]

Okay sounds good then. Thanks and cheers

[dreamy valley]

Anyone else having issues with Mercury not loading new videos?

[polar remnant]

I'm running into the same issue, did you find a solution?

[vernal coral]

I have this issue as well when trying to change it for YouTube. I don't even see the Activity Feed settings when in OBS Live. Has anyone solved this?

!ticket Help! Not able to set up SE.Pay but I have the required amount of follows (Subscriptions) to set it up. Can I get help with this?

[vernal coral]

I've had this issue as well. I'm not entirely sure what the fix was but I've had to Uninstall and reinstall the SE.Live add-on multiple times. Eventually it works to where i don't have Uninstall it. The best advice i have is to try to initially run OBS Live as an administrator after installing the SE.Live add on. This issue was a big headache so you may have to give it time if no one else has a better solution. The Activity Feed settings in OBS still don't show for me either. Hope this helps....

[sharp salmon]

i have an issue in youtube after overlay i cant see subs on pop up screen

[raw vigil]

Can anyone tell me if I can use stream labs chatbot on kick platform?

[obsidian fog]

You'd have to ask them.

[empty sandal]

bit of a noob question maybe but does someone know when you emulate a custom subscriber alert what the community gift/iOS Sub extension options do? I thought the custom subscription event was just to emulate people resubcribing/sharing sub anniversaries?

[raw crypt]

"Community gift" is when someone sends many random gifts at once, like 10 gifted subs not targeting any user.
"iOS sub extension" is not used anymore if I'm not mistaken, you can just ignore it.

[empty sandal]

thanks for the response! So when you click on community gift it basically emulates the user called robber who's been subbed for 4 months making a community gift?

[obsidian fog]

The image above will be treated as a regular sub.

Community gift is sub bomb basically.

[empty sandal]

cause then it's a little confusing to me why there is an option to leave a text message since I don't think that's a thing when doing community gifts?

[raw crypt]

It emulates a user called robber who sent 4 subs to other people. Like pressing this button here:

[obsidian fog]

That isn't and only really applicable for resub/new subs/prime.

It's merely there for when you use one of the valid use cases.

[empty sandal]

thank you so much for this much appreciated

[raw crypt]

Not new subs... New subs don't have the option to send a message

[obsidian fog]

I'm tired..k?

[raw crypt]

You deserve a rest! ❤️

[empty sandal]

ah ok cause when you emulate the alert and indicate it's a community gift the custom message does show up in the alert but I assume in practice this custom line of text wouldn't show up for a community gift since twitch doesn't give the option?

[obsidian fog]

Corrwct

[empty sandal]

was also going to ask this thanks

maybe my final question then, why would someone emulate a community gift this way if you can just click on community gift directly as an option?

[lapis musk]

Hello, I need help with my alerts that I created on streamElements they no longer appear on the website to edit, I only have the link that I use in my streams. How do I recover?

[obsidian fog]

Variations

[raw crypt]

Exactly... However, if you keep that option enabled on your alert for community (not the emulated part), when someone sends that gift, there will be the message "The user has already sent X gifts bla bla bla", or something like that.

[raw crypt]

In case you want to be more specific with the data... Just another option

[obsidian fog]

@lapis musk if they were deleted by you doing so or closing your account this can't be undone.

[empty sandal]

there's options within subscription alerts to have variations for community gifts based on the number of months someone is subscribed then?

[obsidian fog]

Only the number of gifts.

Length is for resubs only.

[empty sandal]

ah ok but the only other data you can change here is the tier of subs so it's for sub variations based on tiers then? Otherwise I don't really see a difference with directly just emulating a community gift. Sorry I'm going a bit specific rn

[obsidian fog]

Unfortunately you can't mix conditions.

[empty sandal]

ok

I think my question is answered though thanks a lot

[obsidian fog]

As far as why not click community gift vs custom one is to test that a base alert works vs 5/10/50/100 bombs work.

[empty sandal]

I think it's working as intended, only thing that does happen sometimes is the alert keeps emulating over and over and over to the point where I have to close the page and open it again to get it to stop emulating

[obsidian fog]

You probably clicked too many times

[empty sandal]

haha possible

[raw crypt]

You have some options when that happens. Uncheck the alert, save it, wait the current one finishes and then... enable it and save it again

[empty sandal]

yo I'm kinda sorry but I think I'm close to figuring it all out. If someone was already subbed and they automatically renew the subscription, the X months resub alert + custom message would only play/trigger once they share the sub anniversary in the chat? ty ty ❤️

[raw crypt]

Exactly. The alert will only played only when they share it.
Sometimes I resub to a channel and wait days until sharing it, for example... Just to have the exact moment to run the alert 😄

[empty sandal]

ty!

I swear this is the final one, detailed one again but haha

technically speaking if someone stopped their sub, comes back later and resubs

once they sub again the auto sub alert would play on stream and potentially immediately after the resub alert if the yshare it in chat?

cause when you resub you also get the new sub anniversary

or the auto sub alert would not play and they would only get the option to share sub anniversary?

super technical rn but idk

[raw crypt]

Twitch subscriptions are cumulative. So if you were subbed for 3 months and stopped for 1 year, next time you subscribe it will be 4 months. Therefore, the resub alert will be played once shared on chat, not the new sub.

[empty sandal]

ah ok ye so there would not be a sub alert for someone that was gone for some time and resubbed again, only a resub alert if they would choose to share it in chat?

[raw crypt]

Exactly!

[empty sandal]

would be good if that's how it works because it would be a bit weird to get a sub alert and resub alert from teh same person within the same minute

perfect thanks a lot for the help, clears everything up

[gleaming viper]

I'm super new to StreamElements. I'm making a donation goal widget and I can't figure out how to change the starting amount. I had some people donate in the last stream and I don't want to start the goal over at $0

[limpid bluff]

You can manually update it here: https://streamelements.com/dashboard/session/session-data

[slate hornet]

heyy, im having a problem with my alerts ! for some reason theyve stopped working and i cant seem to get it to work again. can anyone help me out?

[river saddle]

me too . my alert box is not working when i try to stream live on facebook

[long halo]

my 20 PLN tip came in and appeared in the stats however nothing appeared on se.pay what can I do

[thin dagger]

@long halo ⤵️

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[viral igloo]

#1153390154036285440 hello

[limpid bluff]

Only staff can see it, I'll see if someone is around to take a look.

[terse robin]

Hello guys, i have problem with installation Ground Control. What could it be? I restarted my pc and downloaded the installer again.

[limpid bluff]

Could you please try SE.Live instead of Ground Control? This won't create a new instance of OBS but will add a plugin to your existing one.

[terse robin]

I don't like OBS plugins very much, I prefer external programs

[limpid bluff]

GC hasn't had an update in a while, and I'm not sure if/when it will get fixed. You can try fully removing it, restarting, and reinstalling it. If that doesn't work you can try to #submit-support-ticket but other than that, the plugin is the best option.

[terse robin]

Ok, thanks for info, but I can't write anything on this chat

[limpid bluff]

Read the instructions

[terse robin]

Ofc

[still flame]

I am trying to find where I cancel your access to my twitch

[limpid bluff]

https://www.twitch.tv/settings/connections scroll down until you find StreamElements and click "Disconnect".

[empty sandal]

so loyalty points are a seperate system from channel points and you can enable viewers to spend loyalty points on media requests right?

[hushed locust]

Is there a way to make a combined chat overlay in StreamElements?

[raw crypt]

Not sure about using the points on media requests, but yeah, it is totally separated from Twitch Channel points.

[empty sandal]

ok great thanks! I was messing around with media request and it does seem to be an option to enable viewers to add things to the queue with loyalty points

[raw crypt]

There is a multichannel Chat widget if you like it:
#widget-share message

However, if you are looking for chat from different platforms, no, there isn't any here as far as I know.

[hushed locust]

So no combined Twitch/YouTube chat? Okay, thank you

Then I'm a bit confused now about how the overlay editor decides which platform to draw chat from. I made one and it drew from Twitch, but now I made another one and it takes from YouTube, and neither have given me the option to select

Nevermind, I see it. It's a bit confusing, but I have to back out and change my channel settings in my profile from my Twitch account to my YT account and back to determine which platform the overlays draw data from.

[empty sandal]

for the emote combo chatbot module, what would be the difference between the threshold count 5 line and the count 3 line underneath? Messages would be displayed after both 3 and 5 messages and the lines underneath are just to add more counts beyond the top line?

[empty sandal]

also sorry for the spam but would someone know how the /me command works or what it does specifically? I tried to check some of the documentation pages and page showing all commands but didn't directly find the answer

thanks!

[raw crypt]

It is a Twitch command, it just sends the message in italic to differentiate from normal messages.

[raw crypt]

Threshold count means the minimum of emotes sent on chat to trigger the message.

The first option with count 3 is the message that would appear in case people send 3 messages with the same emote. However, as the threshold is 5, it will only be triggered if people send at least 5 messages with the same emote.
The second option will be triggered in case people send 10 emotes or more than that (and less than the next option, which is 20, if I'm not mistaken).

That number 3 looks confusing as the threshold is 5. The logical option should be 5 instead

[raw crypt]

In case anyone else has the same question, each overlay has a unique URL. And that URL will be attached to the account/platform you are logged into (Twitch, Youtube, etc).
So you can have different overlays in OBS from different platforms

[drowsy crow]

Hey Team!

I have now tried for hours to find a solution. Now I need you please!

Is there any way to integrate the content of an overlay (a countdown timer to be exact) into a Google Docs table? I tried it via IMPORTXML, but I always get the error "The content is empty". A friend told me that the URL Fetch service could help, but I don't know anything about it....

I really needed the remaining time of the timer also in my Google Table.

[empty sandal]

alright thanks again!

[cyan locust]

i just tried to make a bug report via the !ticket command, my thread is gone can i just get confirmation that the bug report was given to developers of chatbot? thank you! 🙂

[wraith nimbus]

Hello! I'm enlighting my OBS scenes and I noticed I have a lot of browser sources: Is there a possible way to transfer them to the StreamElements Layout? I already replaced the Streamlabs alertbox source with the standard StreamElements alertbox and now I'm searching for a "browser source" option in the StreamElements Layout, or at least a widget which can mimic the Blerp extension

[raw crypt]

Did you have a conversation in the thread with anyone from staff? If so, you can try to reach to them, otherwise you can try to open a new one and check that

[violet gorge]

Hey! I'm trying to get the "custom bot name" to work, and it's acting up. I clicked the "custom bot name" before, and created the twitch "user" I wanted as a bot, now I can't see it in the list, and as you can see, for some reason StreamElements says it's not a mod in my chat.. it very much is. Tried parting the bot, and joining again, but didn't work. Should I part -> unmod -> join -> mod?

[raw crypt]

Try to logout and login again to Streamelements website to refresh you token. And then you can try to part / unmod / join / mod again.

[violet gorge]

Roger that, will try, thanks!

[thin dagger]

If your commands recently stopped working and you're using SE.Live and a custom bot name do the following:

1. In SE.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2. Click on Stream Settings > Custom bot name
3. In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/re4theQ.png).
4. Scroll a bit down and click on the purple Connect Custom Bot Account button
5. Log in as usual and Authorize the custom bot name
6. Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again

[violet gorge]

I tried it, but it didn't work (tried re-logging in OBS too), but still no dice. "Connect and mod" checkmark is still grey for some reason, but eh...

If I send a test message, it works with SE and my user

If I click "custom bot name" I don't get the pop-up to login/authenticate a user

[raw crypt]

Ok, try this:

[thin dagger]

1. Right-click your OBS desktop shortcut (not the SE.Live shortcut) and navigate to Properties
2. In the Target field, add the following to the very end: --remote-debugging-port=40404 (don't forget to add a space before the current path)
   https://streamelements.is-serious.business/6ihr2EL.jpg
3. Open OBS (or restart if it was open)
4. Open your web browser and type in: localhost:40404 (try 127.0.0.1:40404 if you see issues - https://streamelements.is-serious.business/3EGPQFJ.jpg)
5. Click on StreamElements - Activity feed - https://streamelements.is-serious.business/2kJYt2b.jpg
6. Click on >> in top right above the code and select Console - https://imgur.com/a/Xh6zc6A
7. Type the following into the console and hit enter: store.customBot.removeCustomBotIntegration()
8. Try setting the custom bot name, make sure you follow these steps: https://support.streamelements.com/en/articles/53-creating-a-custom-bot-name-with-se-live
9. Remove the flag added in step 2 from your shortcut properties

[violet gorge]

I'll try that again, last time I just got the error message in the console, fingers crossed!

Same error as last time 😦

[raw crypt]

Hmm, did you add the parameter correctly in the shortcut? That usually happens when the --remote-debugging-port=40404 isn`t correctly added to it

[violet gorge]

Yeah; "C:\Program Files\obs-studio\bin\64bit\obs64.exe" --remote-debugging-port=40404

Space after the last "

[obsidian fog]

Did you do it to the SE shortcut or was it the OBS one?

[violet gorge]

OBS

[obsidian fog]

And you specifically chose the option that had activity feed in the name?

actually

[violet gorge]

Yeah;

[obsidian fog]

could you screenshot the window for console?

The entire thing.

[violet gorge]

I clicked "StreamElements" and "Custom bot name", so there's some warnings in there

[obsidian fog]

Go back to the main page where you should have the options and refresh it.

[violet gorge]

Hard refresh, or just a regular?

[obsidian fog]

Shift F5

[violet gorge]

Still the same

[obsidian fog]

those can be ignored

[violet gorge]

Here are the errors that it complains about;

[obsidian fog]

Sending you a DM.

[violet gorge]

Sure thing

[violet gorge]

Thank you all for the help, I got help from @obsidian fog , and it seemed to work, but unfortunately I'm back where I started. Got the prompt to login again, and did, but the "bot" name just doesn't show up for some reason. Appreciate it though, guys 😦

[raw crypt]

I tried to install SE.Live and after linking the custom bot, the name of the bot didn't appear either. It was just showing "Custom bot name" like your previous screenshot... So maybe it isn't specific to you.

You can try to open a ticket to check that with staff. Have a look at it here: #submit-support-ticket

[gaunt wolf]

I need help with streamelements bad

[undone escarp]

hey guys - i had a quick question(may be the wrong forum for this) does anyone have the issue with alerts duplicating when they switch scenes? ie: im on just chatting and get a follow alert, a few minutes later i switch to my gameplay scene and the same alert triggers. does anyone know how to correct this? im using OBS with SE

[violet gorge]

Oof, that doesn't sound good. I'll pop a ticket and see if they can find something. Thanks!

[obsidian fog]

You're not including s topic.

[woeful palm]

Is there a current problem with the withdrawal of tips? I have been unable to withdraw tips that have been sitting in the account for 7 days or more. Sorry if this is the wrong place to ask that question.

[thin dagger]

@woeful palm ⤵️

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[frigid maple]

Is it possible to pick up sound to Application Audio Capture from a browser dock?

[obsidian fog]

That's defo something for the OBS discord and even then not something I want to even think about how it would go.

https://tenor.com/view/haha-good-one-the-office-smh-no-gif-5330916643654593121

[frigid maple]

Alright, ty

[shadow kiln]

Anyone else having issues with the event feed widget showing as just a black window in OBS? (Yes the stream elements one)

Been doing it since 2 days back.

[unreal matrix]

Yeah Ive been having issues trying to go Live even though Im connected to my twitch account

for me its my server which idk what that means. I tried uninstalling and reinstalling and nothing😭

[shadow kiln]

This is all i see since 2 days back where all my events are suppose to show.

https://i.imgur.com/ybLEVAl.jpeg

Using the native Twitch one works for now, but prefer not having it as it won't show everything.

[patent mantle]

Streamelements i cant use the chat commands and its not updating the subgoal. Always says 0? Tried part channel then reconnected but still wont work?

[swift depot]

Try this: StreamElements menu, on top of OBS > Logout > Login

[short otter]

I’m having an issue where Streamelements won’t pick up the fact that someone cheered with Bits. It picks up fine on Twitch’s side but Streamelements just says No Data the whole time. So my overlay for the notification doesn’t go off. And Streamelements thinks I’ve received 0 bits during my streams

[thin dagger]

@short otter ⤵️

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[shadow kiln]

Third time around solved it, yes. Not sure what happend ^^ Thanks

[remote lake]

Hey, quick question. I changed my twitch name, how do I get streamelements to update? Do I have to completely delete the account and remake it?

[leaden grove]

anyone else having issues with alerts not showing the picture/video and only text?

[thin dagger]

@remote lake ⤵️

If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[remote lake]

Oh, actually, I guess it just took a bit to automatically update..

[lucid galleon]

If you want to test how chat looks in an overlay do you have to be live on Youtube? Or can you stream unlisted?
I'm having trouble getting chat to appear but the message saying the bot is active shows up just fine

[olive raft]

Soooo, does anyone know why my OBS dock positions all get reset every time I startup OBS if I have SE Live installed?

I recently had to reinstall Windows and this wasn't an issue before, but now, as I open OBS, for a brief moment, my docks are correct and where I left them last, but once SE finishes logging in, OBS looks like it is having a stroke and all of my docks are mounted back around the main preview screen.

[limpid bluff]

Unlock your docks, restart OBS, place the docks where you want them, lock the docks, restart OBS.

[lost elbow]

does anyone know how to fix your activity feed when it isn't updating. I looked at the support page for that and don't know if that's something I can fix myself?

[median creek]

Does anyone know if there’s a way to allow the !quote add command to be used by anyone? I have the !quote command set to anyone, but it seems only myself and mods can add quotes. I wanna change this, but I can’t see the command is my chat bot list

[obsidian fog]

@median creek not possible unfortunately.

[median creek]

Dammit 😭 that sucks

[fallow iris]

Hi guys so I need some help, I used streamelements to bring in my widgets and all of them work besides the subs, I was wondering if anyone knew why this was? I had it set up so all of the different tiers had something different and then deleted it to see if having all subs be the same thing would work and it still didn't work. By not work i mean the widget does its thing but its not using the settings I made or whatever you want to call them

[granite rivet]

Hi! How do i update my payment infor on titanium?

[thin dagger]

@granite rivet ⤵️

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[upbeat crane]

Hi, Im having an issue to where i cant acess my SE live widgets on OBS. When i hover over "streamelements" and "docks" nothing is coming up. It was working fine a couple weeks ago

[jolly cliff]

Hello ! I am here exactly for the same reason. I had my stream setup perfectly fine and now all the widgets are gone (no more chat, activities etc...). Indeed there is nothing showing when overing the SE.Live Docks ! Anyone has a fix ? I tried both to remove/reinstall OBS and SE.Live but it doesnt work.
Edit : I think I fixed it ! What you have to do is to reinstall both OBS and SE.Live. THEN you need to reconnect your OBS SE.Live with your Twitch account. The widgets will ONLY appear if it is connected to the Twitch account !

[empty sandal]

I tried to create a custom chat command based on the !lastseen template so the bot can display when a user was last seen. The problem I am having though is that the ${user.lastseen} and ${user.lastactive} variables used in this command do not seem to work properly as they both result in last seen 292 years, 3 months, 8 days and 23 hours ago. I thought the issue might have been that the bot was new and didn't see any messages yet so it automatically would result in last seen 292 years ago, but when I asked some viewers to type something in chat and used the command afterwards I still got 292 years ago as a result. Would someone know how to deal with this :)?

[shut heart]

Can you share the command you created?

Something like this should work.

[limpid bluff]

👀

[shut heart]

Thanks

[quick bridge]

Hi! I've been using a stream elements overlay for awhile now but now the chat box is not populating the live chat anymore. any tips?

[boreal cradle]

what unit is used when setting a cooldown on a command? Seconds? Minutes? Hours? Milliseconds? It doesn't specify...

[swift depot]

seconds

[boreal cradle]

thx

[manic bolt]

Question. I submitted a ticket through the website, but I was wondering if anyone knew.

{sender} and {name} used to BOTH be variables on non-anonymous gifted subs. Sender was the person gifting, name receiving.

Now sender is gone, and when someone gifts a sub to the community, it says "person who gifted" gifted a sub to "person who gifted" instead of to "recipient"

So my gift sub alerts are all wrong now. Ideas?

[obsidian fog]

That's something that would need to be handled via the ticket as that would entail looking at things only support can see.

[manic bolt]

Ah no worries. Cryonic is on it. 🙂

[ripe cloak]

I keep getting "Failed while uploading file" when trying to add Images, Sounds and Videos to use for my overlays. Tried different browsers, reset cache, restarted computer and network

[thin dagger]

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[pallid lodge]

Does anyone have troubles with "Hyper Typer Alert Box" in the new Beta System of Alerts and Widgets? it is doesn´t work

[strong bough]

Hey guys I have question 🙂 How I can setup sound command to trigger random variants by one phrase ?

[ripe cloak]

Go to the command, then Advanced Settings and there you can setup Command Keywords that trigger said commands

[strong bough]

Yea I know but I want to trigger random sound effect by 1 phrase. Like someone write clap then command trigger random between 2,3 or more variants

[ripe cloak]

Ohhh, I use the TouchPortal program for things like that

I have various channel points, words = sounds, etc. all setup and linked to go automatically for that stuff

[strong bough]

So it's no chance to add 2 sound effect which phrase like "clap" active and pick random first or second sound effect?

[ripe cloak]

Not that I know of but I could be wrong....I just know how to do a one for one type deal

sorry

[strong bough]

I will try with reedem random command maybe work that but really thank you for your time bro 🙂

[lofty marsh]

is there a way to allow both subs and vips to post links in chat?

[upbeat crane]

Thank you warden I’ll try this out

[raw crypt]

Set the "exclude user group" to "subscribers" in Spam filters > Link protection. That way, subs, vips and mods will be able to send links

[gray marsh]

Just started streaming on YouTube and I have the spam filter off if emotes are spammed. But Streamelements is still timing out chatters. Why?

[restive marten]

Hello! I recently ran into a problem where my alert box and notifications suddenly stopped displaying during my stream. The test notification that Streamlabs provides works fine. I've already tried deleting and readding the source on OBS and I'm not too sure what else I can do without making a mess of the rest of my settings. The only thing I can think of that might've messed up my settings is that I downloaded the desktop Streamlabs app for the first time rather than using the browser page that I normally used. Thanks in advance!

[obsidian fog]

@restive marten you'd have to speak with them about that. Can't help with that.

[prime geyser]

Hello, can someone help me? I need to share my overlay with a friend and I don't know how to do it.

[short rivet]

u cant send my Gmail?

[raw crypt]

You have some options:
1 - If you are using the Elements (beta), you can create a sharing link clicking on the Share button on top right of the screen.
2 - If using the Overlays page and created a custom widget overlay, you can send the HTML, CSS, JS and FIELDS to them
3 - You can ask your friend to add you as Editor in their streamelements account, then you can roleplay their account and import the overlay
4 - You can use my overlay sharing tool, which you can generate a code and send to a friend to install in their account. Here is the link: https://seapi.c4ldas.com.br/
Instructions here: https://github.com/c4ldas/c4ldas-seapi#readme

[prime geyser]

I have seen that some people share overlays by clicking on a link and the overlay appears directly as a new one in your streamelements

[raw crypt]

They have shareable links because either they contributed here creating widgets for the community before or are companies that sell overlays.

[prime geyser]

they use links like this: https://streamelements.com/dashboard/overlays/share/5ebc0a5de58aed5c596cf672

[raw crypt]

Exactly

[prime geyser]

So I can't get those types of links?

[obsidian fog]

Not without fitting into either of the categories he mentioned.

Friend to friend unfortuantely doesn't fit in there.

[prime geyser]

Thank you very much for your help, it was a small commission for a friend and I wanted to share the link, I will find another way, thank you

[young furnace]

my widthraw balance shows as 0 even though it has like £40 from 2020

[gloomy sparrow]

Good evening, I would like to know if it is possible via streamelements to insert some sounds just for the moderators, thanks.

[crisp kite]

Hi! I've been having a problem where my overlay simply won't show up in OBS. It shows up just fine in stream elements and when I preview it in Browser. I've tried deleting and reuploading it several times, recopying the link to make sure it was correct, the size is the same. I also turned on and off browser source acceleration.

It's my first time using a chat widget overlay. I'm probably missing something super obvious. (':

[crude rivet]

Good Evening, I am setting up my Alerts on Streamelements, using the new Element section. I have them all set up and they are working however, as soon as I test them after 5r times they no longer work! Is there a fix for this? or did I not set them up right. If I refresh the browser they will work again but after test 5 times they stop. Can anyone help with this issue?

[full parcel]

im trying to do a death counter. i have ${getcount <death>} and ${count <death>} but i need to know if theres one where you can manually update the counter. say your at 44 and the counter is at 41

[raw crypt]

!editcounter <death> 41

[full parcel]

thank you 🙂

[obsidian fog]

The website you were using for the command is using a link that no longer works. You'd have to find another one that works but given the changes twitch made that is very unlikely.

[quiet locust]

I have a question for anyone that may know the answer, can you run "if" commands in the chat bot. For example if I used ${random.0-115} and wanted to auto time out the user that rolled over a specific amount. would that be possible?

[limpid bluff]

The bot doesn't support if statements

[lyric loom]

Anyone having a problem with the !addpoints command not working then when you !points it say you have 0 but dont actually have 0 points on the leaderboard?

[digital path]

Not on leaderboard, but in chat commands hit or miss

[lyric loom]

Oh. I have never had the problem before using !addpoints command in chat till tonight. But after you send it then do !points is will say whoever did !points has 0 points but show different on leaderboard

[potent fox]

is it possible to get access to download your uploads?
(ping pls)

[raw crypt]

If all (or many) users on your channel are having the issue, logout from your Streamelements account and login again to refresh your token. Use this link: https://streamelements.com/logout

In case that is related to a few users, ask them to do the same, logout/login and that should work after some minutes.

[raw crypt]

It is, but there isn't a button for that.

• You can open the Elements (beta) page and edit one of them (if you have any) or click on "New Element" button to create a new one and go to the Edit page..
• After that, add any element clicking on "+ Add Element" and select Video or Image (depending what you want to download).
• Click on "Select Assets" and go to "My uploads" tab.
• Right-click on the video/image you want to download and select "Save video as" / "Save image as"

[potent fox]

I can't do it with sounds?

[raw crypt]

Well, not that easy. But you can get them from DevTools of your browser (CTRL + SHIFT + i)

• Open the Overlay Editor (https://streamelements.com/dashboard/overlays) and click to edit one of your overlays (preferably one that you have alerts with sounds)
• Click on the button to change the audio of one of your alerts, that will open the Sounds tab
• Once you have the Sounds tab open, press CTRL + SHIFT + i to open the browser console
• Copy the code below and paste it on the console and press ENTER. This will show the name of the Sound and the URL.

// Get the links from sounds uploaded to SE
Array.from(document.getElementsByClassName('play')).forEach((element, index) => {
    console.log(`${document.getElementsByTagName('h3')[index+1].innerText} - ${element.dataset.assetUrl}`);
})```
Just click on the URL and the sound file will open. Click on the three dots and select Download.

**Warning: Always take care when people ask you to run commands/piece of code on browser console. That can contain sensitive information. When in doubt, don't run**

[mortal pawn]

Hello, This is my first time in here. I have a question. Due to a few days ago until now, my obs with SE.Live see nothing for StreamElements Activity Feed and Media Request. Any way to fix ? :<

[thin dagger]

@mortal pawn ⤵️

StreamElements menu, on top of OBS > Logout > Login

[solemn frost]

Hello, i'm super new and super bad at all commands thing.

I'm trying to create command which return track name and author. I have woring API which return me an a JSON object - how can I get all fields what I need?

[obsidian fog]

That unfortunately would have to be parsed server side as we cannot handle the responses yet.

[solemn frost]

Oh, sadly

Is there another twitch bot what can habdle it?

Rly dont wanna create my own xd

[solemn frost]

I already have a python script, but

[obsidian fog]

I can't answer that unfortunately but the 2 bots that don't require running it yourself that I would suggest asking are nightbot and fossbot. Other one which you'd have to run yourself is mixitup.

[solid wedge]

Hello all. Trying to invite a Manager for my channel. I generated the invite link and sent it to my mod. They follow the link, but my channel is still not added to her managed channels list.

[raw crypt]

Send another link

[solid wedge]

tried several times - she gets no error message, but my channel doesn't show in her managed channels list, and I don't see her in my manager list for my channel. (and yes, she is logged in / authenticated on Streamelements)

[short elbow]

Hi,
Tried to send tip to streamer during Live stream.
Failed over 5 times after entering info!
Also got request to verify but Wrong phone number was listed!
Stream ended and I couldn't complete sending.
Is there a problem at Stream Elements?

[raw crypt]

Hmm, so open a ticket with the staff, so they can check your account to confirm if there is anything pending. #submit-support-ticket

[solid wedge]

@raw crypt thanks... ticket opened

[arctic magnet]

Hello everyone.
I love SE live and especially the media request integration but I am having problems with it quite often.
Many times it will just randomly decide to stop playing after a track and then you have to manually restart playback and go to the next track. (Which is doable but annoying since I stream from a different pc than where I am running my games)
Right now its just not loading in the OBS. It just stays (background color) and nothing comes even when I refresh or restart OBS.
It's really quite frustrating, is there anything I could do better for it to work?

[raw crypt]

I would suggest that you uninstall SE.Live and install it again. Maybe something got corrupted. Not sure if that will fix the issue, though, but you can try.

[slate wedge]

Been searching everywhere, what is up wit hthe SE.live acitivty feed not marking things as read?

[glass adder]

Lets try this again!

I SO LOVE TO HATE USELESS DISCORD!

A while back I made a custom command called !seso and I have the following response type:

Let's give a HUGE SHOUTOUT to ${1}, they were playing ${game ${1}} at twitch/${1} so check them out soon, and give them a follow if you haven't already.

But for some reason this is no longer showing? Does anyone know if the variables have changed and or why this response no longer works?

Any help much appreciated.

Thanks.

PS: where it says at twitch I cannot add the Twitch domain as stupid useless discord deletes my message. So I had to write it like this.

Guys you really need to fix your stupid BOT!

People need to be able to post links in order to get help!

Two of my messages were deleted and I was threatened with being banned!

WTF? I and others are trying to get help here and not be insulted with empty threats. You can ban people but there is always ways around this!

While I was here I saw someone else who is trying to get help have their posts deleted as well.

You need to fix this nonsense as what is the point of being on discord if we cannot get help?

https://prnt.sc/YL7l8TyrPXEv

[limpid bluff]

That is working as intended. As is the bot.

[glass adder]

So you think it's a good idea to block posts from people seeking help that have a URL in their post?

[limpid bluff]

Yes.

[glass adder]

Well I think you are very wrong!

So where else do we get help now?

???

Furthermore if you are support can you not help me with my query?

I guess not 🙄 ...

[limpid bluff]

Well, I'd prefer to research and make sure everything still works before giving you an answer, but since you need one right now:

I have no idea, it probably should work.

[glass adder]

Thank you and I have done all that. But still it will not work with those varibles. I am not some n00b either as I recently retired from my own computer business of thirty years so there isdn't much I do not know about computers or the web for that matter. I am just trying to get some help as to why the varibles are no longer working for me and if there has been changes and if there has been what do we use now?

[limpid bluff]

I have confirmed the variables have not changed and still work.

[glass adder]

Ok thanks. Well they do not seem to work for me. I even tried shortening the commands but still no dice.

[limpid bluff]

You will need to #submit-support-ticket then.

[glass adder]

Ok thanks will do that.

[crisp kite]

Hi! Resending this because it got lost in the chat, no worries though ;w;
I've been having a problem where my overlay simply won't show up in OBS. It shows up just fine in stream elements and when I preview it in Browser. I've tried deleting and reuploading it several times, recopying the link to make sure it was correct, the size is the same. I also turned on and off browser source acceleration.

It's my first time using a chat widget overlay. I'm probably missing something super obvious. (':

[limpid bluff]

Are you using the overlays at https://streamelements.com/dashboard/overlays, then clicking "Add widget" > "Stream Tools" > "Your Stream's Chat"?

[crisp kite]

The widget I’m using, the instructions told me to download this chrome extension called widget.io or something similar. Maybe that’s the problem?

It works just fine on the site and when I preview it in the browser though. Should I redo it the normal way?

[limpid bluff]

You shouldn't need a chrome extension unless you're using a custom widget.

[crisp kite]

It’s a custom chat widget

[limpid bluff]

You would need to contact the widget's creator for assistance

[crisp kite]

Oh alright, thank you ^^

[amber root]

Hello there! Earlier, my streamelements obs had the activity feed dock and chat dock just fine. Tonight, I open it back up and now both those docks are gone and when I go to StreamElements > SE.Live Docks...that section is grayed out and thus not usable. I really don't want to use the custom browser dock as I never had to before. I went to OBS help and they said to come here 😅 would love to just get my the normal activity feed and chat Docks back 🧡

[solid geode]

Can someone else me understand the StreamLabs Timers?

I have 10 Timer quotes for different subjects.

If I put them on the same timer as different Responses, does it randomly select which response or does it go in order from top to bottom?

[shut heart]

Hopefully you mean StreamElements, and top to bottom yes.

[obsidian fog]

@low glacier what exactly do you need to report?

email [e-mail] in that case

[low glacier]

ok thanks

[granite tiger]

Dear all, i've a problem about a sponsorship, i've do everything but we i do : lets begin now, i got an error message : this campaign can't begin. Any issue ?

[thin dagger]

@granite tiger ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[gaunt wolf]

For the viewer queue module the command to join is "!queue join" how can you change this one or add one that does the same but with different "!"?

[sonic glacier]

erro de criação de transmissão erro de api do youtube. Algué sabe como resolver?

[grim laurel]

#🇵🇹︱português

[solid geode]

I was on no sleep. Yes I meant stream elements thank you so much!

[cursive panther]

hello. Didn't SE used to have a function that would make a tweet for you when you went live?

what was it called and does it still exist? it seems to have just disappeared

please ping if you answer me please

[obsidian fog]

@cursive panther due to their API changes it was removed.

[cursive panther]

twitter's?

[obsidian fog]

Yes

[cursive panther]

thanks

[sullen ice]

Just wondering if anyone could tell me how long it usually takes for the merch to be shipped after placing the order?

[obsidian fog]

That's something that can only be handled via tickets.

[vagrant mango]

How much fees does SE Pay take?

[limpid bluff]

https://streamelements.com/dashboard/tipping/fees

[vagrant mango]

thx

[thorny igloo]

Hello , does Streamelements have mana Trovo alerts? I only see them for Elixir

[obsidian fog]

If you do not see the alert type in the alertbox options then the answer is no.

[thorny igloo]

Will it ever be included?

As of now there is only one bot that has it and none of the main stream bots have it which i find rather unusual

[obsidian fog]

I won't say it isn't going to happen but things aren't exactly playing nice.

[thorny igloo]

How so aren't they playing nice ?

[obsidian fog]

developer things is about as much as I know and can really explain tbh.

[sterile apex]

Guys i have a issue my channel activity is not showing on stream elements anyone knows the fix

[faint lichen]

Hello! The chatbox that i added on OBS is only showing the preview message from the StreamElements but not the live messages. Do you have any idea how to fix it?

[cedar anchor]

Hi I’m trying to setup a loyalty part to my streams but I can’t see the loyalty tab in stream element. Any advice much appreciated.

[obsidian fog]

Based on your discord roles here you're using youtube which it is not available for nor planned.

[proud grove]

Hi there! I was trying to create Alerts through the AlertBox when creating a new Overlay. And I ran into an issue wherein it will keep playing the gifted sub alert for community gifts. For example, if I emulate a community gift of 50 subs, it will play the Community Gift alert but then it will play the Gifted Sub alert 50 times, one after the other. Is there a way to fix this?

[obsidian fog]

Set the gifted sub to a single gift and community gift to 2 or more.

[proud grove]

hmmm so that kind of worked but now it continues to play the Resub alert. And when I turned that off, it kept playing the default sub alert

[vale moon]

Is there a method to do merch giveaways directly from the StreamElements store?

[obsidian fog]

Not yet.

[cedar anchor]

Ok thanx for your help

[loud vault]

when i press start stream it doesnt give me an option to change my thumbnail or set a latency ( delay )

or scheduel

[fervent sail]

Guys do you have prolbem today with alerts

they dont pop out to my obs when people do subs etc

[arctic magnet]

No we're talking about a fresh install after wipe.

[thin dagger]

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[lyric shell]

Anyone know how I can get better wordwrap with the Alpha Rotating Feed (v2.2)? Right now someone has a long name and it just pushes it to a new line and I'd like for it to instead kinda "shorten" the name by just cutting it off with "..." so it stays within the height/width bounds.

Figured it out, added "nowrap" to the container CSS
white-space: nowrap;

[versed pendant]

Hi,
Is there any way I can find out when a command was created or first used?

[obsidian fog]

Created yes but it requires a bit of knowledge with the SE API. https://dev.streamelements.com/docs/api-docs/d4c2345a85e1c-channel-command-id

[versed pendant]

Thank you, this allready helps me out a lot. But tbh i dont have any knowledge about the se api. Do you maybe got some time to help me out with that?

[obsidian fog]

In both a literal and understanding sense unfortunately no

However #dev-chat might be able to help a little bit

[versed pendant]

Ok thank you

[gaunt wolf]

I have a quesiton!
When you create a count command, can you make it so it start counting at 45 for exempel instead of 1?

[tough kettle]

My Element Beta is not working its published and URL crl c v in obs browser but still nothing any advice?

[urban quiver]

Excuse me, before I make a ticket and bother staff...before I restarted my OS I had no problems with SE.Live but now I installed it and every time I open OBS docks wont stay where I put them and it just makes a mess. Feels like there might be a simple solution but no idea, any clues? uwu

[spice marten]

Im having the same problem idk what to do

can someone help me?

The "Hyper Typer Alert Box" is not working for me but when i choose another alerts they work but not the one i like

[still pike]

Can someone help me?
The raid alerts arent working, i redid them from scratch, tried with 0 minimum, 1 minimum, even 10 minimum to do the "emulate" and nothing works, made sure they were enabled on OBS, idk what else to do

[spice marten]

This is the one i like and its not working for me, pls help :c

[tough kettle]

same

[spice marten]

yeah and i tried with the other ones and they work but when i copy the url in my obs this doents showed up and im sad lol

hope they can fix it bc i love this alert box effect

[thin dagger]

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[worthy pebble]

Question about alerts, am I supposed to hear the alert through obs or am I supposed to have the alert window open on browser so I can hear it?

[vast karma]

You should hear it through OBS 🙂

[thin dagger]

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[gaunt wolf]

helllooo, anyone know how to fix a black screen after trying to log in?

like it goes purple and shows a stream elements logo, then just fades to a black screen and wont let me do anthing to my scenes

@here

[terse gorge]

This is probably a really niche question/request. I'm planning on using the Subathon widget in my SE Overlays, and I was wondering if there is any way to get my streamelements bot to send a chat command if/when my subathon timer reaches 0? 😛

[obsidian fog]

This using the default widget?

Out of box it doesn't appear to have that option outside of displaying something in the widget.

However since this is a custom widget I'd like to think it may be possible with tweaking the code from the editor.

[terse gorge]

That's what I was thinking, too. But I'm code-dumb so I wouldn't know where to start. LOL.

[thin grove]

Hi Guys, i have issues about login in the custom bot, any ideas?

[thin dagger]

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[thin grove]

i have the same issue

[obsidian fog]

I see where in the JS it would need to be tweaked when the timer runs out but I don't know what would need to be changed. (Around line 26 of the JS tab)

[terse gorge]

Yeah, I think you're right about that being where I need to add code. I tried to get ChatGPT to help, but it didn't work. 😅

[obsidian fog]

Would a sound cue work inplace of a chat message?

[terse gorge]

Sadly not. I'm trying to have my bot send a command to tell Aitum to automatically end my stream. 😛

[raw crypt]

Sending a chat message from a custom widget is not that easy because it needs specific token because it is acting on a behalf of someone (the bot, in this case).
But if you know where you need to change in your code (sorry, I don't know which widget you are referring to), you can follow the steps here:
#dev-chat message

Just replace the token and the message from the code

[obsidian fog]

It's the marathon widget

[raw crypt]

Ahh nice, let me check that

[raw crypt]

@terse gorge follow the steps to get the token from jebaited website. Then, go to the widget and in JS tab you will see these lines (68 and 69):

68 document.getElementById('countdown').innerHTML = days + "d " + hours + "h " + minutes + "m " + seconds + "s";
69 }, 1000);

Add the code below between those lines (replacing the token and the chat message).

if(days,hours,minutes,seconds == 0){
  const jebaitedToken = 'YOUR_JEBAITED_TOKEN_HERE'
  const message = 'YOUR_CHAT_MESSAGE_HERE'
  const encodedMessage = encodeURIComponent(message)
  fetch(`https://api.jebaited.net/botMsg/${jebaitedToken}/${encodedMessage}`)
  document.getElementById('countdown').innerHTML = "Finished"
  clearInterval(x)
}```
This will also fix the issue with the negative numbers when the counter reaches 0. It will display the text `Finished`, when that happens.

[terse gorge]

Hmm.. That's not what my line 68 and 69 look like (or anywhere near it)..

[raw crypt]

Hmm, so you have a different widget. Where did you get it?

[terse gorge]

Earlier we were speculating that it might go in here

[raw crypt]

Ok, let me check that, just a moment

[terse gorge]

I appreciate it!

[odd umbra]

Hey folks, relatively new to streamelements and loving it, but having some issues with the Alert box not playing sounds. Any tips or ideas on where I should look to fix the issue?

Steps to reproduce:

1. Create new Overlay
2. Drop in alert box
3. Simulate follow or other events
4. Event is displayed, no audio is played

[obsidian fog]

Is with the overlays or elements?

[odd umbra]

overlays

WTH.... now it's working. I've been fighting this for days trying to figure it out.

[obsidian fog]

https://tenor.com/view/magic-gif-23835991

[odd umbra]

ok I only sorta fixed it

I muted and unmuted audio in the editor and now I'm at least hearing it in the editor

but I'm not hearing it when viewing the URL provided for hte overlay.

I think I might have just figured it out

[obsidian fog]

control audio via obs?

[odd umbra]

I think it's UBlockOrigin

[obsidian fog]

0.o

[odd umbra]

let me try authorizing no blocks on my overlay urls

WEll that was a good theory but still not getting audio even when just viewing the page in my browser

[jovial spire]

i'm having this problem as well ;-;

[terse gorge]

Letting OBS control the audio in the browser source properties will probably fix that.

[odd umbra]

That makes sense if OBS is even part of the equasion right now. And I've tried that. But if I can't hear the audio of an alert in my browser just accessing the URL of the overlay in my browser, then it's not goign to work in OBS either. Either way I've tried that and no audio is coming through.

[jovial spire]

same here, does not work when previewing the sound on SE, and does not work on OBS

[odd umbra]

Hmmmm

Looking at the Console from my browser I'm seeing this:

se-widget-alertbox 2: Playing alert with current settings - undefined
vendor.js:61333 se-widget-alertbox 2: Showing alert for 8 seconds
vendor.js:61333 se-widget-alertbox 2: muted (skipped: false, hidden: false, muted: true )

[raw crypt]

Replace line 29 with this:

if (event.type === "finish") {
  $(this).html(fieldData.onComplete);
  const jebaitedToken = 'YOUR_TOKEN_HERE'
  const message = 'YOUR_MESSAGE_HERE'
  const encodedMessage = encodeURIComponent(message)
  fetch(`https://api.jebaited.net/botMsg/${jebaitedToken}/${encodedMessage}`)
}```
It is going to look like this:

[odd umbra]

Why would Alertbox2 be set as muted and how do I "unmute" it?

Here is the full broadcasting event from the console:

[raw crypt]

Probably it is muted from your activity feed

[odd umbra]

ohhhh no that has nothing to do with whether or not the audio is playing

[terse gorge]

Worked! Thank you so much

[jovial spire]

that fixed for me >.<

thank you!

[odd umbra]

Am I missing something, is there an activity feed setting or something

[jovial spire]

for me when i went to activity feed, the little bell was muted

and then i toggled that and it fixed everything

[odd umbra]

oooh there we go

[jovial spire]

yayyy

[odd umbra]

No, that doesn't seem to fix it for me

Got it working I think

[raw crypt]

Maybe your overyal is muted, then:

[odd umbra]

I had to click on the Reload overlays button

now it's working

[small slate]

How can I change the color of this chat? I dont want multi color. The usernames all are different colors and then the color I select ( purple ) is only on the written chat

[main dagger]

yo

i need help

[gusty blaze]

It’s under the text settings

[gusty blaze]

What’s up

[main dagger]

i cant set up my streamelement bot

[gusty blaze]

On what social and have you tried removing it and readding it?

[main dagger]

twitch

idk how to remove it

@gusty blaze ]

[gusty blaze]

Go to stream elements and dashboard > right hand side > you should get the chance to remove it

[main dagger]

thanks

[small slate]

where?

i changed it to purple

but the usernames are multi color

[cold echo]

Hello, would someone please help me? I'm using streamelements chat box and it's not showing messages sent from twitch only messages displayed using the test button.

[gusty blaze]

Did you set it up on twitch?

[cold echo]

It was working before, I'm not sure what you mean by setting up could you explain? Today it randomly stopped working... Though I'm not sure when exactly I haven't streamed for a while

[gusty blaze]

try kicking it out and then adding it again

[cold echo]

The browser source? or how do you mean? I've already removed the browser source and added it back again but it didn't seem to work

oh that's strange, I tried to remove the mod role and add it back again

[iron dagger]

has anyone noticed an issue with streamelements not recognizing bits recently? i'm modding for a streamer who's currently doing a subathon and using the timer through streamelements overlays. it's adding time for subs, but not for bits and bits aren't showing in the streamelements dashboard either. i know this was working normally last week, but this week it doesn't look like streamelements can see bits at all.

[cold echo]

It can’t see twitch chat for me either 😭

I want to say it’s broken but it’s working fine for someone else and this just randomly started happening today but I hadn’t streamed in a while

Strangely I can’t remove the mod role for it 🤔

I wonder if I ban it to add again

You know… 🤔 I tried stream labs chat box and that isn’t working for me either

I can't unmod nor ban streamelements

[untold scarab]

Has anyone have had issue with the Giveaway bot or the !points command not recognizing everyone having points in the loyalty system? !points reports 0 and giveaways also only allow them to enter for one ticket with !ticket max

[finite tiger]

Every evening around this time for the past several days the bot has not been recognizing points properly. It keeps going in and out, and then after an hour or so the bot starts working properly again. !points, !slots and !gamble only work intermittently, and parting/joining the bot does nothing.

[obsidian drift]

I've had the same problem. It'll randomly say all users have 0 points, yet the leaderboard says otherwise. Not to mention, giving points still works.

[finite tiger]

Yep, leaderboard is accurate, !points and everything that encompasses using them isn't. Giving points is a toss up in our channel. Sometimes it works, sometimes it doesn't. It's always right around this time of the evening though and it usually resolves itself after a while, so I was sort of thinking StreamElements is doing maintenance or something and hasn't announced it for some reason? No idea.

[cold echo]

okay, I think I know what the problem is but I don't know how to fix it. I changed my name on twitch and therefore streamelements had my old username as the broadcaster. How do I fix it? How do I unlink my twitch from my streamelements account and relink it without losing any overlays?

and or settings

[thin dagger]

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[proud grove]

@here does anyone know how to use the Chat Alerts? I just turned them on but they're not responding to the emulator

[small slate]

can someone help me change the chat to all 1 color

[molten verge]

Hi There - new to StreamElements (converting from StreamLabs). I stream on YouTube only. I'm trying to find the video on command widget but it doesn't exist. In fact, there's only 3 widgets to choose from. Am I missing something?

#1156236683214340208

[gleaming viper]

I'm struggling here, guys. I can't get tips or superchats to register in goal or event widgets. They were working fine last week, but now they aren't updating. Strangely enough, when I replay the event, it shows up in OBS, but it just isn't registering in the StreamElements overlays section. Even when I replay the event under Data&Reports it doesn't register

[smoky relic]

I feel like a moron, but can someone explain to me what the differences are between "giveaway" and "raffle" when it comes to StreamElements? In my head, they should basically be the same thing. I do see there is a setup do do giveaways, but couldn't find anything for raffles.

[obsidian fog]

Giveaway is whatever a streamer wants to give out. Raffle is strictly loyalty.

[smoky relic]

Thank you!!

[brave igloo]

Hey, im very new to this whole Donation thing, and want to ask if you can set the "Top weekly tippers" to Top tippers all time?

This

[rigid sonnet]

Heya everyone!
I'm not sure it's an issue or if that's designed to be like this, but I can't find how to change the bot's name (anymore). Before I could just do it from the Activity Feed options, but it's no button for that anymore.
Can you help me?

[sage fable]

Does anyone have an issue where twitch channel point redeems don't show up in the activity feed?

[rigid sonnet]

Never shown up for me

[obsidian fog]

Intended. We don't have channel point integration.

[sleek sleet]

Does anyone know how to prevent the SE Alert Box from repeating the gifted sub alert if multiple are gifted at once. I'm trying to make it so that instead of getting multiple alerts showing who has been gifted, i want just one alert to pop up saying "x just gifted 10 subs". Is there anyway to do this within the current SE overlay alert box?

[small slate]

no one knows a solution for this ??

[small slate]

seems like an easy fix need help plz

[raw crypt]

If you are referring to the default chatbox widget, it isn't an easy fix. But it is possible.
Add the overlay to your OBS and in the properties of the browser source, change the "Custom CSS" to this:

.username {
 color: white !important;
}```
Another suggestion is to install another chat widget in [#widget-share](/guild/141203863863558144/channel/457957557470887947/)

[bright leaf]

hmm i am not sure whats up with it but the chat bot timer stopped working for me how do i fix it? it just doesnt send messages anymore

[final stratus]

hello, i'm having issues with my stream elements connecting to chat, anyone deal with this before?

[small slate]

thank youuu!!

[olive geyser]

Hello, i need help with streamelements android app. On the "audience view" tab the overlay works, but it flickers black all the time, the same thing happens on stream. How can I fix that? ty

[wraith python]

hello i need help

good afternoon

evening*

[wraith python]

...

[slender hound]

My givaways seem to be broken. Whoever the last person is to get into them wins them everytime. I have been doing lots of giveaways the last 3 weeks and its been going on for about the last 2 weeks. Didnt notice till just a few days ago and we tested it and its always the last person to get into it wins it.

[wraith python]

hello

._.

how turn off this auto message for every new follower in twitch chat

[limpid bluff]

https://streamelements.com/dashboard/bot/modules?module=chatalerts

Do you have another bot active?

[wraith python]

nighbot

only

not is nightbot

[limpid bluff]

Streamelements can either use your account or it's own. Since it's using it's own, it's unlikely that it's coming from Streamelements.

[thin dagger]

@slender hound ⤵️

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[cloud night]

Hi, my cheer alerts are not showing up, when editing the alertbox i noticed that the 'latest cheer' info is not right, meaning the alerts are not showing up because they dont even get detected? how do i fix this?

[wooden jay]

Is anyone able to help me out with this immediately? I need stream elements for a giveaway im doing on stream today...

[thin dagger]

@wooden jay ⤵️

Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).

[wooden jay]

The bot just told me to log out and log back in, but the problem is it isn't logging me in in the first place. This is what pops up when I try to log in

[limpid bluff]

Can you try clearing your cache/cookies?

[wooden jay]

trying it now

[wooden jay]

nope, still getting the same thing

[limpid bluff]

You will probably need to submit a ticket.

[thin dagger]

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[simple prism]

Like for new followers/raids/subs etc?

[simple prism]

Do you have a minimum amount set in your Twitch Dashboard? So if you have the minimum set for $5 tip then when you emulate $1 it may not play.

[cloud night]

i have minimums in the variations, but the base is 1. Anyways it should display the latest or recent cheers in their data, but the latest they show is one from like 6 months ago

[simple prism]

Do you get the animation and no sound or just nothing at all?

[brazen rampart]

any way i can transfer my overlay from one account to another?

[raw crypt]

Try to logout and login from Streamelements. If that doesn't work for you, try to click on "Reset Session", that will reset all session data counters and refetch the data. That should be good to have new updated data.
In case none of them work, the only option is to submit a ticket, so the staff can have a look into your account.

[raw crypt]

You can add yourself as an editor in the other account and then duplicate your overlay to the other account

To add your account as an editor, go to the other account (the one that doesn't have the overlay), click on your avatar image on top right > your avatar again > Channel settings.
Select "Editor", click on "Generate Invite Link" button and copy the link.

Login to the account that has the overlay and open the link you copied. That will add you as an editor to the other account. Now you can duplicate the overlay

[brazen rampart]

thank you lovely

[amber coral]

I can no longer find the giveaway section, was this removed?

[raw crypt]

Logout from your current account and login again. Probably you are connected to another platform that doesn't have giveaways support.

Giveaways is in Loyalty

[amber coral]

I will give this a try thank you

Not sure why but this worked thank you soooo much \

[wraith python]

😦

i have new pc

and now this problem

[high wasp]

i cant make account

[obsidian fog]

Email [e-mail] since you cant login mor make a ticket here.due to needing info behind the login.

[sly needle]

@obsidian fog @violet gorge I'm having the same exact issue. Followed the steps but the checkmark that says to connect/mod bot is still greyed out and wont let me change the bot name. ugh... 😦

[brazen peak]

!link

[twilit otter]

Hey, im at the end of my sponsorship and met a lot of goals but not all of them. Im concerned it may be a problem in terms of a payout etc. How does this work, its my first ever sponsorship?

[quick sorrel]

Hey Wobsen! Our support team will more than love to help answer any question you might have! I'd fill out a support ticket and link up with them!

[twilit otter]

aight will do that, thanks!

[slim python]

Yo, I am trying to make a simple alert box with a slide-in slide-out animation on the overlay builder. The slide-in enter animation works perfectly, but when I enable the slide-out exit animation, it doesn't do anything and just disappears instead at the end of the alert. Any ideas on what I am doing wrong?

[wooden arrow]

does anyone know how to add emotes on the bot commands? Im not sure what I should type to make them appear..

[weak linden]

I'm curious do overlays work through twitch or do I need to have something like obs downloaded? I run twitch off a ps4

[obsidian fog]

You either need to stream via PC with capture card or PS4 remote play or use something like lightstream.

[weak linden]

thank you that was the service I couldn't remember

[torn helm]

hey guys im using the ALPHA ROTATING FEED V2.2 and my "latest gifted sub" isnt showing the gifter's name but the viewer that was gifted

[graceful snow]

Does anyone know of a method to get a feed that looks like this or is this just a highly customized version of Alpha Rotating Feed V2.2?

[raw crypt]

Just type the emote.
However, if you want to use subscriber emotes, you need to give the bot a subscription on the channel the emote belongs.

[austere wasp]

Before I do a deep dive and come out frustrated and with terrible workarounds, is there a somewhat way for the chatbot to interact with overlays beyond counters? E.g. toggle overlay elements, interact with custom widgets or set text variables

[obsidian fog]

@austere wasp anything textbased can definjtely be done the most easily but past that not really.

[austere wasp]

Thanks, time to dive back into custom widgets

[lethal ember]

does anyone elses subs/gifted subs not show up in their activity feed or alerts?

[blissful lotus]

How long does it usually take to get a response from a support ticket?

[obsidian fog]

It depends on the influx of tickets but there is not definitive answer that can be given.

[thin dagger]

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[proud grove]

sorry this is so late. but yes for new followers/etc, Chat alerts send messages in the chat about it. But it's not responding to the Emulator on SELive

[simple prism]

So on the emulator you're clicking, for example, follower and nothing is showing on your scene in S.E? Also when you click on Alerts > Settings in the Layers Menu on the left, do you have all the items checked off? - Follower, Subscriber etc? @proud grove

[proud grove]

oh im not talking about the alert that shows up in the Scene. I'm talking about the Chat Alerts that show up in the Twitch chat itself

[proud grove]

this one?

[grim laurel]

that's because it's not possible to test chat alerts

[proud grove]

alright thanks

[grim laurel]

np

[fleet depot]

ive got a variation on my sub page.. with resub. comm gifts and gifts.. but the variation dont work. instead the normal sound will be played

any suggestion what happend?

[sudden nacelle]

@carmine rivet sorry for the mention.
Pinging you because of the announcement you made.

On one of your game nights, we had a little chat about how to improve the elements feature.

And I spoke about being able to center items.
This still is not possible and its very hard to make a proper element without it.
Do you still plan on doing that?

If I violated the rules with the mention, sorry, it doesn‘t say it in #rules

[carmine rivet]

Hey @sudden nacelle no worries there with the ping 👍 this is something that our Team is aware and is part of their plans along with more QOL features for the Elements Editor

[violet gorge]

Hi! Sorry, have been busy and not online. I got a reply on my ticket now that the team is working on this issue, so I should use "StreamElements" (standard bot name) for the time being, just a fyi!

[sudden nacelle]

Thanks, nice to hear

[fiery sage]

How do I set up the bot pages from OBS studio download?

[surreal rain]

Hi, I recently move from SLOBS to SE. When I imported my tipping history every time I re-stream the information is not being saved. I tried to import using the browser add-on and SE/OBS integration. It will work the day of import but right after I ended my stream and re-stream the other non of the information is being saved. Would anyone know what I could do to fix this?

[nimble vigil]

my !subs command and subgoal overlay doesnt display the right ammount of subs i have on the channel. It only says 0 on both command and overlay.
how do i fix this?

[blissful lotus]

Guys I gotta be honest with you. If you don't address my issue soon (it's been months now) I'm going to have to take legal action and make it a public issue. I sent a support ticket, ill give it a week or so, if that is once again ignored I'm going to have no choice but to do something.

[frozen bronze]

hello! i have a quick question. My chatbox in streamelements dosnt show 7TV emotes anymore idk why

[ornate mantle]

Hi I'm a mod for Lowco and we are attempting to run a giveaway, but every time we have ran it in the past hour it's showing 0 entries. Have it set as Ticket cost of 1 & Maximum tickets at 5000.

[deep talon]

It's also not updating any rules we change. We deleted a banned words filter and the bot is still timing people out even though we removed/rejoined the bot multiple times and we deleted the banned word setting an hour ago.

[fluid summit]

Can't log in for stream elements/OBS but the website allows me to long in that way. so I can't use stream. Is there a fix? Issue with Twitch it seems

[thin dagger]

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[lapis burrow]

!ticket-autumnapril

[grim laurel]

^ this issue is being dealt with ^

[grim laurel]

you need to do !ticket space then your issue

[manic pivot]

Can you use soptify for song requests?

[signal spindle]

Last two days SE.OBS has been having heavy frame rate drops near the end of my streams. Today, I can't even start stream without it having that. Anyone know why its doing that?

[misty jetty]

Hi there! ^_^ I had a question for whomever might be able or willing to assist regarding banking info, specifically whether or not it's okay to change my tax/info from myself over to someone else (who will be henceforth receiving said payments to THEIR bank, instead). If the name doesn't match their bank acct, I can't do it, according to the site, so I went to see if I could simply change ALL the info to their info, and it seems to let me, but before I proceed, I wanted to be sure I wouldn't be causing issues that would hold things up dramatically.

Her paypal has been the one used on file for some time now, but just not direct withdrawls.

Anywho, thanks in advance!!

if this isn't the place for this question, please forgive me for overlooking that. Just a bit of a timely manner, and didn't know where else to ask due to that.

[limpid bluff]

You will need to #submit-support-ticket or email [e-mail].

[misty jetty]

okay then, will do! Thanks @limpid bluff

[coarse sundial]

Hello, had a quick question. I build a custom widget for an overlay that grabs the current stream title from the twitch API, was wondering if there is anyway to set Environment Variables in Stream Elements to avoid putting credentials or sensitive secrets in the Javascript file?

Noticed this might not be the right channel for my question moving it to the dev channel thanks

[vast shale]

Question. Am I able to export all the setting for a current channel and move everything to another channel? Such as shop, points, commands etc.

[obsidian fog]

Only overlays can be duped over. Everything else has to be manually done.

[vast shale]

Oof... OK thanks

[obsidian fog]

No.

[blazing bear]

Hey does anyone know why when i try to put text over an overlay it doesnt show the text?

i figured it out but its annoying

[arctic karma]

Hey all! Currently running a giveaway on SE and for some reason nobody is getting points for like the last 30 min

Any idea what's up? No points for cheering or anything not watching nothing although they were earning before for watching, cheering, subbing etc... donating the works

[thin dagger]

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[tawdry stratus]

Question! Is there a way to move alerts over from other overlays?

For example: I have an overlay for fullscreen and overlays for gaming but I want the same alerts for both. I added some new ones, but they are only on the overlay I added them to.

Idk if that makes sense

[burnt elk]

how i can get support to help me with streamelements ?

[gusty blaze]

You should be able to do so, just change dimensions when adding it to the other overlay

[marsh harbor]

Custom bot names are down :/

[thin dagger]

@burnt elk ⤵️

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[mighty spade]

Where can they delete bots on !watchtime so they don't show up in !top offline? I have already deleted them everywhere and nothing helps.

[raw crypt]

Hmm, I don't think you can remove from !top offline command

The only way to remove the bot watchtime is doing this (but I don't believe it will remove the offline time) :

1 - Add the bot name to Ignored users in Loyalty settings: https://streamelements.com/dashboard/loyalty
2 - Go to watchtime leaderboard and remove the watchtime from the bot: https://streamelements.com/dashboard/leaderboard/watchtime

[onyx perch]

is there a way to reset a dono counter or only start counting donos from now on in the elements section

[frozen dagger]

Is there a way we can custom configure a loyalty point metric beyond the scope of our current loyalty settings page?

[raw crypt]

No

[raw crypt]

If you are referring to tips, you can reset the "tip count" and "Tips amount" here:
https://streamelements.com/dashboard/session/session-data

[raw crypt]

Each overlay has a unique URL. Each item ( follower label, alertbox, chatbox, video, etc) you add to the overlay is called "widget" .
If you want to have the same widget in more than one overlay, you can simply duplicate the widget to another overlay. Select the widget you want to duplicate, click on the Duplicate icon (the square icon next to the trash icon) and choose "Other Overlays" option.

[stiff cargo]

Hi guys how do i stop my tips needing like a week too be verified??

[thin dagger]

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[alpine yarrow]

are custom chat bot commands still down?

i cant seem to get it to work

[strange siren]

So if the !rename function is now automated, how do i get my watchtime and loyalty points on my new name? i switched while it was down. if any staff in here know the solution please DM me

[safe flax]

hey guys, anyone know how i can stream my ps5 on twitch? i wanna use obs and streamelements on pc tho is there a way to get my ps5 on my pc?

[late ether]

My partner and I each did a Marvel Snap campaign for a friend. We each used the link, each have our own computers and Steam Accounts. However we were both using the same network when we clicked the link and down loaded the game. We started and completed about a day or so apart from eachother with me finishing first.
It doesnt seem to have counted his, does anyone know why?

[wraith cobalt]

What is going on with the chat bot for YouTube. Keeps on saying it is running and no. Timers go off.

[pine pecan]

tips on why a published element gives this error?

[native hare]

Bot is always saying its working in chat and don't show the time messages in chat on youtube. Any solution?

[zenith warren]

i also always keep getting spmamed in my chat StreamElements Bot is running

[thin dagger]

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[tired dawn]

Question for anyone that may be able to help. When using SE.Live and streaming to YouTube, it appears to only show some subscribers in the Activity Feed. Is there a way to make it show all subs or does it only show people who make their subscriptions public?

[obsidian fog]

Correct on the latter along with there being an unavoidable delay in when the sub event fires off between YouTube and us.

But at minimum it's privacy related.

[tired dawn]

Damn, that sucks. Alright, thanks for the info.

[potent grotto]

Hi everyone, maybe someone here can help me with my problem? I have since a few days that problem that the bot every few minutes again and again writes the same message in the chat and I have no idea why. Anyone have an idea? Thanks in advance

[junior parcel]

hi , new here; i was hoping to find if anyone could help me out with this command

i wanted to make a custom !settitle command so that it would automatically add in "(EN/中文/日本語)" at the end of ur title without having to type it in everytime, im not so sure how to go about doing it

[jolly kindle]

#1157928315370352770

[tepid cove]

it's definitively something on their end, it happened to me today too and my setup was the same as before when there was nothing wrong.
I hope it gets fixed soon

[grim laurel]

this is a known ongoing issue unfortunately

[grim laurel]

not possible

[junior parcel]

damn,,,, smoge ,, thank u eitherway tho

[grim laurel]

np

[obsidian fog]

technically you can

lemme go look at the variables

[grim laurel]

oh

my bad then

[grim laurel]

i guess you can ignore my previous ^^^

[obsidian fog]

It's playing hard to get though >.<

[grim laurel]

oh

[junior parcel]

frfr

[junior parcel]

[potent grotto]

Ok thats bad, but thanks for the answer 👍

[obsidian fog]

I've hit a brick wall testing my idea and waiting on a reply from the person who can definitively tell me no can do.

[grim laurel]

np

[pearl iris]

Is there a fix for streamelements spamming the Youtube chat with this message? It's been happening for about 3 days now

[grim laurel]

this is a known ongoing issue unfortunately

[pearl iris]

any ETA on the fix?

[grim laurel]

no ETA at this time

[thin dagger]

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[vapid current]

Any news about API Kick? SE x Kick

[grim laurel]

still waiting on public API

[vapid current]

Lol

[limber bane]

is it possible to set a starting number in tip goals? cant seem to find it

[trail crescent]

hI All. Quick question. MY SE Live Chat Dock and Activivity dock are stuck and cannot be moved off the screen onto another monitor etc. They are jammed at full height top to bottom with no Menu Bar or Red Close X available at the top. They cannot be resized up or down only sideways, appear stuck in some full screen mode though OBS is in normal mode. Any idea on how to fix ?

[languid garden]

Anyone have the YouTube stream elements bot "start" over and over and over throughout stream?

[limpid bluff]

https://streamelements.com/dashboard/session/session-data

[left pendant]

did anyone elses custom bot name stopped working?

[left pendant]

did they fix urs yet?

[valid siren]

what are the ways to add custom commands (twitch) as a mod?

I tried: !addcommand !hug ${sender} gave ${touser.name} a hug. ❤️ ❤️
but it didn't work...
and then continued to tell me that it was necessary to add a cooldown...
but how do you add the cooldown to the script, as a mod? not as the streamer?

sorry if this was poorly asked;;

[weak matrix]

Is anyone else getting the streamelements is running on youtube over and over

[thin dagger]

@valid siren ⤵️

You can add, remove and make changes to custom commands in chat with !command/!cmd flags:

!command add (commandname) (commandresponse) - allows you to add a new custom command
!command remove (commandname) - allows you to delete a custom command
!command edit (commandname) (commandresponse) - allows you to edit an existing custom command
!command show (commandname) - allows you to see the raw response of a command before variables are used
!command options (commandname) -(flag) - allows you to change settings for an existing custom command

More information here: #helpdesk-twitch message

[valid siren]

yeah sorry... that doesn't help me;;;

[limpid bluff]

Have the streamer check https://streamelements.com/dashboard/bot/commands/default to make sure the command !command is enabled and the user level is still set to Moderator (Or Super Moderator).

You should only need the cooldown if you're editing.

Valid flags for !cmd options include: -enable -disable -cd (number in seconds) -usercd (number in seconds) -cost (number) -level (number) -type (say, whisper or reply) -count (number)

[valid siren]

thank you

[rare spindle]

✌️ Siemka

[wild lynx]

What happened to my chat dock?

[wild lynx]

yeah just had someone resub and nothing happened. not alert nothing. also cant see my events dock?

Why are none of my commands working?

[languid garden]

Yes it's annoying

[thin dagger]

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[cold arrow]

Okay so this has been happening my last two streams. I stream on Youtube and Streamelements will say "Streamelements bot running" over and over and over again. But it's not posting any of my timers or anything like that.

[grim laurel]

this is a known ongoing issue unfortunately

[sleek parrot]

i copied your command word for word but it still doesn't work

[limpid maple]

hi there, hope to find help here. i think my streamelements is broken, i can't emulate any alerts to test my widgets and my browser source is not showing in obs but only the newer ones, the older widgets/browser sources are still working. but i can't even test alerts, widgets etc in streamelements and it doesn't update the goals/session data. any ideas? 😦

[hoary mica]

The tickets system is disabled for this server. Enable it at: https://yagpdb.xyz/manage/141203863863558144/tickets/settings.

[surreal kernel]

why do alerts overlays go idle if they dont get triggered for some time and u have to restart stream to get them to work again ?

[simple prism]

Trying to open a ticket and when I submit it says tickets are disabled.

[limpid bluff]

#submit-support-ticket

[lilac copper]

does chat layout feature does not work on youtube unlisted stream?

[simple prism]

I did that, it asked for a subject and then added brief description and it bounce back with tickets are disabled.

[limpid bluff]

You used /ticket not !ticket

[hoary mica]

The tickets system is disabled for this server. Enable it at: https://yagpdb.xyz/manage/141203863863558144/tickets/settings.

[limpid bluff]

!ticket

[simple prism]

When I type !ticket it pulls up the menu with the /

I clicked the Open and followed the prompts. So not sure what I'm doing wrong. 😦

[limpid bluff]

You're using / and not !

[simple prism]

Look at the bottom of the image. I typed !ticket

[limpid bluff]

Type in a subject for your ticket after that and hit enter

[simple prism]

So I don't need to click Open?

[night robin]

Anyone aware of a fix for the chat box not showing the live chat?

[limpid bluff]

Nope.

[simple prism]

Poor Semicolons got their workout today with me 😄 Thank you so much for your patience! ❤️

[simple prism]

OMG you guys are AMAZING!! Thank you so much ❤️

[proven path]

i need help the giveaways and loyality points are not being given every 10 minutes ?

cant figure what to do

start giveaway people can get one ticket but no more points given after 10min

[obsidian fog]

They're only earned while live and if you just enabled it then nothing will change until you're online again.

[proven path]

so if enabled when stream was running it wont work?

[obsidian fog]

If you were live, enabled it, and were long enough to start tracking it would yes. Otherwise no.

[proven path]

50 min passed no points were given?

even tho it says every10 min

[hidden leaf]

The system is broken right now.

[obsidian fog]

Again you have to be live and unless you have done so since your stream 2 days ago you won't earn any.

[proven path]

so not going to work?

[hidden leaf]

None of the loyalty commands are working properly right now.

[proven path]

we doing it on another stream

[proven path]

any fix?

[hidden leaf]

That's up to Streamelements. I just came to report the issue as well.

[proven path]

rip giveaway lol

[obsidian fog]

Channel name? No links.

[proven path]

cant post

HilasPrime twitch name we doing a fast nightbot giveaway so it can work sadly

the big giveaway still no idea how to fix streamelements

[obsidian fog]

I see it but you didn't listen to my request.

[proven path]

restarting stream i told

[obsidian fog]

Loyalty is working https://streamelements.com/hilasprime/leaderboard

[proven path]

no points being distributed

[hidden leaf]

Do you mean that the bot isn't respond to the requests to show the points?

[proven path]

its all stuck at 30 points

after first few time of giving points it stopped

[obsidian fog]

Are either of you using custom bot name?

[proven path]

no?

it should be default

[obsidian fog]

Has it ever been set to something outside of default?

[proven path]

no

also is there a way to give to all 50 points

in give points

[turbid wind]

I am a mod in a channel where the bot has been lost. It does not appear in the viewer list. So no commands work either. Part/Join in the dashboard did not help.

[obsidian fog]

Yeah. It's not responding to me either so think it's gone tits up.

[proven path]

by any chance know how to give points to all in chat?

[true ibex]

Hey guys , for some reason when you want to use the ${channel.views} parameter it shows the channel name rather than the total number of views? Is that not correct ?

[thin dagger]

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[molten needle]

404 on chatstats page id 6503363872c3edd654c943d2

[polar river]

Hi folks. Could someone point me toward some information on what streamelements stuff I can use on unsupported platform or maybe where I could find guides on doing so. For example I think I should be able to do stuff like tts for tipping without needing the bot right? I guess I am just looking for what functionality I can get without the bot in chat.

[glad fiber]

Is there a way for me to input a number for the Tip goal manually? For example, I want to put $306/$1000 for my donothon, but it won't let me

Or, a way for me to do it with labels?

[obsidian fog]

Do you have a streamdeck by chance?

[glad fiber]

I do! but I don't have it properly configured rn

[obsidian fog]

There is a plugin that you can use to manually set the goal

actually

[thin dagger]

To reset goals:

• from the Overlay Editor > Session data on top right (monitor symbol) > Goals tab > reset progress of desired goal
• from the Dashboard > Activity feed on the left > Widget data on the right > Goals tab -> reset progress of desired goal

Note: Goal widgets (progress) only counts up and doesn't go down automatically, if you lose followers/subs.

[obsidian fog]

Should be able to manually set that

[glad fiber]

ooo oki, thank you!

[green nacelle]

In OBS SE.Live's Media Request widget/dock that I have been using without issues recently cleared the hotkeys I was using to play/pause/skip etc. When I try to set the hotkeys in the media request settings, they get cleared again once I hit save. I saw an old post #helpdesk-selive message but has anyone else experienced this recently? If not I'll try to open a ticket. Thanks in advance!

[frozen dagger]

Does streamelements store the variables to the loyalty points function clientside or on streamelement servers?

[dire ember]

How can I create a command via chat?

It is ! what?

[verbal harness]

Has anyone been experiencing issues with their bots not being in their chat? I have an alternate twitch bot account that I've added in as a moderator but it hasn't been present very often over the past month. I've deleted and re added it several times in User Management but it doesn't seem to be working.

#1158545509322076252

[worldly gull]

is there a way to transfer a overlay from my twitch profile to my youtube profile

i just wanna use my already made twitch chat overlay for youtube

[royal wave]

If you have the commands enabled it is !cmd add command response

[cyan tinsel]

hi, i was wondering if steamelements was also available for kick.com?

[cursive vapor]

the progress bar of the tips goal widget in Elements doesn't fill at all, I've tried resetting it, swapping with different styles, for whatever reason it doesn't grow along with the goals

[pure shadow]

is it possible to get a total number of subs of each tier from a custom widget?

[swift depot]

Fixed

[swift depot]

!command add (commandname) (commandresponse)

[thin dagger]

You can add, remove and make changes to custom commands in chat with !command/!cmd flags:

!command add (commandname) (commandresponse) - allows you to add a new custom command
!command remove (commandname) - allows you to delete a custom command
!command edit (commandname) (commandresponse) - allows you to edit an existing custom command
!command show (commandname) - allows you to see the raw response of a command before variables are used
!command options (commandname) -(flag) - allows you to change settings for an existing custom command

More information here: #helpdesk-twitch message

[severe osprey]

anyone else having the issue of "you're redeeming too fast"

think i might have been flagged as a bot for spamming sound commands in my chat lol

[pure marsh]

Can someone help me ?

my alerts for tips are suddenly not showing

[thin dagger]

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[dire ember]

tku so much

[thin dagger]

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[bronze spindle]

"Default" commands do not appear in the commands section in streamelements on my new channel. The page is blank.

I need to fix this before it goes live. Please help @here ?

[bronze spindle]

i solved ty

[void schooner]

Hello, it's been a few months since Streamelements hasn't given points to those watching the live, could you help me?

[tribal island]

hi

[dire maple]

My activity list in an OBS browser dock has been black now for a while, the URL is 100% valid but it won't load in OBS. Anyone who knows how to fix this?

[wooden barn]

!tiket I'd like to have chat stat on my twitch channel

[delicate sable]

is there a way to download the audio I've added, like you can a video?

[raw crypt]

Not an easy task, but here it is:
#community-helpdesk message

[leaden crag]

I have a question. Is there a way to add your own channel emotes into a streamelements command?

[quick pecan]

Hi i think im experiance loggin issues and loading ** STREAMELEMENTS OBS **
AND hard to log in ur service is there an outage ?

I tryed to Submit a ticket but
i cant access it ....

[limpid bluff]

There is no outage that I am aware of. Follow the directions in #submit-support-ticket to submit a ticket.

#submit-support-ticket

[quick pecan]

like i said i cant

dont have access

[limpid bluff]

If you gift the bot a subscription, you can type in the text for your emote and it will use it

[limpid bluff]

Here's what to do:
1️⃣ In ⁠community-helpdesk , please type !ticket and give a short message about your problem, like "Help! Can't change my Twitch name!" (Less than 60 characters please )

[leaden crag]

thanks.

[quick pecan]

thats how long its been loading

maybe i dont use STREAMELEMENT OB maybe just regular

[teal pulsar]

Is there anyway to UNDO deleting an Overlay in Streaming Tools??

[thin dagger]

@quick pecan ⤵️

Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).

[limpid bluff]

If that doesn't work, #submit-support-ticket

[rigid sonnet]

No one can help me with this? 😦

[quick pecan]

** ok i will try but this obs app **

[limpid bluff]

There is not

[quick pecan]

the stream element

[limpid bluff]

Do you have the SE.Live plugin installed?

[quick pecan]

yup

everything

[teal pulsar]

That is incredibly unfortunate... I just deleted EVERYTHING i worked on cause i thought it was a duplicate and now it's all gone.

[rigid sonnet]

No I don't, but it worked with plain OBS for quite a while

[quick pecan]

i reinstalled it same issue

[limpid bluff]

It was never officially supported to do it that way. Unfortunately you will need to install SE.Live if you want the custom bot name.

[quick pecan]

i thought it was my net company but its not i think its on streamelements end

then i get this

[rigid sonnet]

Can I install it as a plugin, instead of as a new obs instance?

[limpid bluff]

Unless you are on a Mac, it is a plugin.

[limpid bluff]

Did you go to the logout link like the bot suggested?

[rigid sonnet]

The website makes me download obs-streamelements-setup-latest.exe which I believe install "se.live obs" like I had before plain obs

[quick pecan]

i alread all that

even unistall just now

again

[limpid bluff]

If logging out didn't work, you will need to #submit-support-ticket

[limpid bluff]

The plugin has a .exe installer

[quick pecan]

im almost late to my stream because i cant log in or use it without loading for every contantly

thats why i went back to streamlabs x.x

no issues

[thin dagger]

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[quick pecan]

ok but the ticket went away

im going streamlabs so hope i get helped

[rigid sonnet]

I installed it but now it fucked up my panel sizes D: It just doesn't remember them

[limpid bluff]

Unlock your docks, exit OBS, open OBS, resize the docks, lock the docks, restart OBS.

[rigid sonnet]

Did not work

Also now it opens on the wrong screen

Yeah definetly didn't work

[rigid sonnet]

It works ONLY if I don't maximize the window :\

[honest skiff]

is custom bot name still broken?

[supple orchid]

Hi, I'm wondering how I can create a separate chatbox overlay that only display messages from my bot. I created an avatar for it and im trying to make it look like an NPC with its own speech bubble.

[hot bolt]

How do I reset my sponsorship/Membership goal on my overlay ?

[wooden barn]

!tiket I'd like to have chat stat on my twitch channel

[timid depot]

One message removed from a suspended account.

[obsidian fog]

@coarse vigil

[quartz swallow]

Hi

[shut heart]

We'll get that fixed asap

[fathom crag]

How come my laptop glitches every time I start my Twitch stream?

[golden jackal]

hello guys recently I had problem with set game and set title but all other commands works perfectly

anyone have same issue ? or can help me ?

[timid depot]

One message removed from a suspended account.

[timid depot]

One message removed from a suspended account.

[golden jackal]

si sould unmod the bot first

[timid depot]

One message removed from a suspended account.

One message removed from a suspended account.

[golden jackal]

didn't work

[ornate mantle]

Was asked by Lowco to check and see if there's any update related to this issue and the issue of chat not being able to enter giveaways via chat and can only enter via the public page.

[grim laurel]

i'm sorry to hear you guys are still having issues i personally haven't heard anything yet but i shall see if i can get a update for you guys tho

[ornate mantle]

Alright thanks so much.

[grim laurel]

update for you since we weren't able to replicate this issue this might be a bug that we would have to have a closer look at so please open a support ticket in order for us to do so thanks

[thin dagger]

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[narrow wolf]

hey guys, does anyone know how does multiplier work on slots command? i.e. what determines how much the user wins

[rustic ferry]

how do i paste a scene link to obs

[thin dagger]

@rustic ferry ⤵️

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S

[copper tartan]

!ticket List links on top of eachother in chat with a timer

How can I get my list of links using a timer to stack them neatly on top of each other under the streamelements name?

[hollow dew]

Hi needed help of changing my name on my merch store

[thin dagger]

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!