I have the upgrade and it shows i have it installed but in game i dont own the items i did pre order and i do have the mark skin but no deluxe items.
#deluxe upgrade items not appearing
sacred kayak
sacred kayak
sacred kayak
@long jewel sorry for @ing u i just need some help
long jewel
When was the last time you updated your game. We pushed a patch out yesterday that should have resolved the issue. I would try fully closing Steam then re-opening and then verify the integrity of the Invincible VS game files to make sure you're pulling the latest update
small oasis
i have same issue on xbox i bougth the upgrade and didnt gent anything
@long jewel wat can i do??
long jewel
poking the team so they can investigate. will update when i get more info. no additional action needed from you all yet but will let you know
small oasis
I have the physical version of the game and I only bought the deluxe update
small oasis
poking the team so they can investigate. will update when i get more info. no ad...
thx
sacred kayak
When was the last time you updated your game. We pushed a patch out yesterday th...
Sorry for the late response I unstalled and reinstalled today twice
long jewel
could you all give me your in game names/gamer tags?
long jewel
And just to be thorough these are the deluxe edition items. You all are missing all of these?
Badge: Blue + Black Invincible bloody face
Background: Omni-man vs Invincible bloody face-off
Border: Blue and Black
Title: "One Last Piece of Fatherly Advice"
sacred kayak
And just to be thorough these are the deluxe edition items. You all are missing ...
yes i am missing those my username is uci14
long jewel
yes i am missing those my username is uci14
oh nice! did you do anything specific or did they just appear?
sacred kayak
oh nice! did you do anything specific or did they just appear?
i didnt actually i just opened the game and they just showed
i appreciate ur help
long jewel
absolutely!
strange portal
absolutely!
I am missing my zero suit mark skin i preordered the deluxe edition on PlayStation 5
And also the black and blue invisible suit @long jewel
My psn is Wealthyvon
long jewel
you need to unlock black and blue invincible through gameplay it's not in the deluxe edition
did you preorder via the actual playstation store or via a third party?
strange portal
PlayStation store yesterday it came up to about 74$ and some change
I reinstalled the game this morning and just restored my license to it still nothing
long jewel
are you sure you purchased before the game launched? after 10am PT pre-orders were cut off
strange portal
Yes i bought it before i went to work yesterday morning
long jewel
Yes i bought it before i went to work yesterday morning
gotcha. Passing your info to the team but we're pretty confident that Zero Suit not unlocking was a Steam only issue. Your best bet may be to reach out to customer support. they may ask for a picture of your receipt (which I don't want you to share here for privacy) to confirm everything and get you all set.
long jewel
Yes i bought it before i went to work yesterday morning
final check - you're pressing down on the D-pad after locking in Invincible and you're not seeing the skin?
strange portal
Yes it’s nothing under him like i can press down dpad for omniman skin but no skin for mark
long jewel
Yes it’s nothing under him like i can press down dpad for omniman skin but no sk...
gotcha. I'd recommend going ahead and reaching out to support via the website i linked
strange portal
Okay thank you
How do i speak to someone in support on that site it just gives me prompts but nowhere to state the problem
Or is there a discord link to talk to someone i have the screenshot i cropped out my info just the where it was purchased , the time & total is only showing @long jewel
long jewel
Or is there a discord link to talk to someone i have the screenshot i cropped ou...
unfortunately not all our direct support is done via that website
strange portal
Okay is there another way to speak to someone i just want to get it squared away really if i take a L and can’t get it okay but if it’s a way to get it I’ll like to go for it
Im enjoying the game regardless just want to get it squared so i won’t have it on my mind you know ?
long jewel
yeah totally understand, but can't do anything further through discord. our support crew is top knotch and should be able to help you asap
strange portal
How do i get to there support team so they can contact me or anything to reach out to me ?
long jewel
hit this website - https://skybound.helpshift.com/hc/en/4-invincible-vs/
there's a chat bubble in the bottom right to talk to someone directly