#suspended for no reason? stop waiting for support. file a CHARGEBACK

1 messages · Page 1 of 1 (latest)

sage dock
#

I am tired of losing money every day i am not issued a service I paid for and of not getting reponse. i reco you as well: stop wasting your time waiting for a support ticket to be answered and file a CHARGEBACK

We're all getting bounced back and forth. AWS tells you to contact Kiro, but Kiro devs literally admitted on GitHub (#6643) weeks ago that this is an false-positive issue but still directs as to submit tickets to AWS Support, this is ridicolous ping-pong and kefesque-loop as i see it. They knew about this bug and promised to fix it, yet they didn't even bother to put basic safeguards in place to stop paid accounts from getting automatically nuked for running normal prompts. it;s a joke

i think if we file a chargeback through bank or card app visa, mastercard we will go through them. Use "service not rendered" as the reason and link some proofs (screens, github issues, evidence you tried to contact them.

Why does this work? Because regular support tickets just sit in a massive queue and get closed by automated bots. They don't care. But a chargeback bypasses support entirely and hits their billing department directly.

When payment processors like Visa or Mastercard see a sudden, massive spike in chargebacks for a specific merchant (kiro, aws) it wrecks their chargeback ratio. It triggers financial compliance warnings. The absolute second the billing team gets flooded with chargebacks and their merchant account health drops, management will suddenly wake up.

Stop letting them hold your money hostage for a service you can't even log into. Hit them in the billing metrics. It's the only language they understand. At this point I am not only hoping for them to fix it but reimburse as as well for this issue from their side.

deep tangle
#

I would gladly do that but I was banned while using free credits I received at a dev convention... This sucks very bad and because of this, I will never use this product for my real job and might not even keep it for my personal project vibe coding fun. It's unrealiable and it doesn't make sense to ban people without any automated way to unblock the accounts and wait for someone to look into it (if it even happens...)

rough kestrel
#

It's not even funny anymore. I tried using it on my friend's laptop . It also got banned for no reason.

deep tangle
#

I can't even imagine the amount of money they invested to promote this IDE in different convention across the globe and giving away free credits to get people onboard and they can't have a stable product in the first place. I mean, to ban PAYING user is next level bull s h i t. I even saw people getting ban and receiving a message that the ban is final and they don't have to explain why. They had just put 200$ in credits. Crazy!

rough kestrel
#

mad
200$ gone in the windddddddddd