The things i build is gone

[frank hinge]

Hi. Today when playing the game i kept having crashes and when I logged back in, my walls that i built as well as hutches, kiln, furnace, and all the items I placed in that area are gone. How do i fix this? Am i done for?

[west yarrow]

Can you share your logs.zip file found in %UserProfile%\Zomboid?

Also can you share all “hs_err_pid” files found in your main game folder “Steam\steamapps\common\ProjectZomboid”?

[frank hinge]

okay let me see

this is for the hsr

this is for the logs.zip

[frank hinge]

btw right after i posted this, it crashes another time, making some part of the house i based in revert back to their original state when i started playing (no furniture i placed, items in cupboards gone, etc)

[west yarrow]

Can you disable your mods and see if you can replicate the issue in a new save?

[frank hinge]

like on a new game mode? i can try

but uhh i'm not sure how to replicate the issue. the game crashes and the things gone the second i reload back in. how do i recreate this?

[west yarrow]

If you play for a while and the game doesn't crash then it is likely a mod issue. You can try enabling the mods you have one by one or in batches to see if the crashes start happening again.

[frank hinge]

hmm okay, i will try just that

i'll come back when i got the results

disable mods through the ingame right?

[west yarrow]

Yeah

[frank hinge]

okay then

[frank hinge]

well i played for a while just now and it crashes again... i will be logging back in soon but even then i don't know what to look for since its a new game and i haven't built anything yet

not even through my first day, its sandbox super easy mode setting btw

[west yarrow]

Can you try doing a full reinstall?

First, uninstall the game, then go to "Steam\steamapps\common\ProjectZomboid" and make sure there are no leftover files or folders there.

After that, go to “%UserProfile%\Zomboid” and delete everything there except the “Saves” folder.

Then just install the game again and see if that helps.

[frank hinge]

just logged in again to see whats going on, when i drive my car and zoomed out it crashes again

[frank hinge]

okay let me seee

[frank hinge]

nope. crashes again

i have been playing also in the same new save as the beginning of this troubleshooting

[west yarrow]

Can you provide your logs.zip file again now that we have carried out these steps?

[frank hinge]

this?

[west yarrow]

It appears your C drive is almost full, I would suggest this may be the cause as the game requires a certain amount of drive space both for saving the world as you play and if you run out of memory. If you could clear some space on your drive it may fix your issue.

[frank hinge]

hmmm okay

but errr

i got the game on my d drive

[frank hinge]

okay after clearing the space i notice it no longer crashes even after 1 hour of playing

though i must ask, how do i prevent things like this to happen again in the future?

also, how do i backup my save? i am planning to back up all my saves everytime i close the game

[west yarrow]

Keeping a bit of free space on your drives will help a lot, most apps will run better. You can make a copy of the "%UserProfile%\Zomboid\Saves" folder to back your saves up.

[frank hinge]

okay then i'll keep that in mind

here's the thing that i wonder though. i put my games on harddisk instead of the ssd drive. if i need to put some space on my drives as in the ssd where the game apparently have some files they put in there, how much space are we talking about exactly?

[west yarrow]

Given you have 8gb of RAM I would recommend about 12gb

[frank hinge]

12gb of space ? space right?

like memory?

[west yarrow]

yes, i would leave 12gb of space free on your SSD

[frank hinge]

oh god okay. i have like about 3 left on my ssd

alright then, thanks guys

but one more thing to finish. what do i do with the old save now? what if it happens again?

does save gets corrupted?

[west yarrow]

Test the save to see if it still works, you may have just lost some progress but it's unlikely you'll be able to recover stuff that has already been lost

[frank hinge]

okay then. also what do you mean by unlikely? from the moment things are gone i actually expected none were recoverable.

you mean there's a way?

[west yarrow]

if it failed to save to the file then no, you're right it's probably lost forever. If the save file is corrupted and wont launch then you you may be able to recover it but it is not guaranteed to work.

[frank hinge]

ooh hmm okay then. so save file is corrupted if it can't launch, correct?

[west yarrow]

that's correct

[frank hinge]

noted, alright thanks for the help guys