#@ ESCALATION NEEDED 🚨

1 messages · Page 1 of 1 (latest)

odd talon
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🚨 ESCALATION NEEDED 🚨

Job ID: 62af166a-43e2-495e-8e5f-15f782086356

  • Agent down 15+ hours
  • Engineering escalated 3 hours ago
  • Provided Job ID as requested
  • ZERO response or update for 3 HOURS

@support @admin - Need immediate update. This is unacceptable service.

civic pecan
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Hi @odd talon
Please reach out to [email protected]; since your app has been down for more than 15 hours, it is recommended you reach out to us via e-mail promptly.

odd talon
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Okay