#🚨 CRITICAL URGENT: Production app completely DOWN - Employees unable to work!

1 messages · Page 1 of 1 (latest)

shut vapor
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After replacement deployment, user "summe-logic" cannot access database "ibelegpro-dash-test_database" on cluster customer-apps-pri.hvlp04.mongodb.net.

Error: "not authorized on ibelegpro-dash-test_database to execute command"

This is EXTREMELY URGENT - our entire team is blocked and cannot continue working. The business is at a standstill until this is resolved.

Please grant readWrite permissions for user "summe-logic" on database "ibelegpro-dash-test_database" IMMEDIATELY.

Job ID: c860c27d-964d-4f46-804b-105c6fb45163

We urgently need your help. Thank you!

last roostBOT
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We are currently looking into the mentioned job ID and will share an update with you shortly.

nova kraken
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Hello @shut vapor, I have removed your latest message due to it containging sensitive/private information you should not be publicly sharing via tickets.

⚠️ DO NOT SHARE PASSWORDS, PERSONAL OR WORK EMAIL ADDRESSES, SECRETE KEYS OR USER LOGIN DETAILS FOR ANY PROJECTS ⚠️

To keep all our users safe and secure we ask that you keep this information private and not share it anywhere with anyone that is not a trusted party.

Thanks,

TierOne - Mike.

shut vapor
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Thanks for the clarification.

To confirm: no passwords or secrets will be shared publicly.

The issue is NOT access permissions anymore.
Production is currently connected to the wrong MongoDB configuration.

Please restore the production environment to the last known working state:

Reference Job ID: c860c27d-964d-4f46-804b-105c6fb45163

This is a production configuration rollback only. No data migration required.