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Hi,
Thanks for reaching out — I’m here to help you with the token issue and the error you’re seeing.
To investigate this properly, could you please share the Job ID of the task where you encountered the problem? You can find it by opening the task, tapping the three dots on the right-hand side, selecting the information (“i”) button, and scrolling up to locate the Job ID.
For your convenience, you can also refer to the step-by-step visual guides here:
Mobile: https://drive.google.com/file/d/1sWIWUK\_-dftfOCNL3KpcppcK8V3beGAg/view?usp=sharing
Desktop: https://drive.google.com/file/d/1sWIWUK\_-dftfOCNL3KpcppcK8V3beGAg/view?usp=sharing
Additionally, if you could provide a short description of what happened — the steps you took, what the agent did, or any unusual behavior — it would help us understand the issue better and review the logs accurately.
Thank you for your patience, and I’ll do my best to get this resolved quickly.
Best Regards,
Prashika