Preview works, production does not

[worldly igloo]

Hello Emergent Team,

I have been dealing with this issue for a few weeks now. Everything works fine in preview. But when going live into production users are unable to login giving them Network error messages and so forth.

It was working fine when i first deployed it live but then i made a quick change and redeployed it and ever since then i have been running into issues.

I really would like so help on getting the live production to be working!

This is the message i received.

I understand your frustration with the deployment issues and the impact on your production updates. The preview URL is fully functional and shows all features working as expected: https://dish-vision.preview.emergentagent.com.

However, the problem with production deployments not updating appears to involve platform infrastructure beyond coding corrections. To address this, the best next step is to contact Emergent Support via Discord at https://discord.gg/VzKfwCXC4A. They are equipped to investigate deployment logs and assist in resolving pipeline issues.

I appreciate your patience as we work through this. Meanwhile, continuing to use the preview URL can help keep your users engaged while support investigates. I am here to help with any further troubleshooting or feature enhancements you need.

[median siren]

Same for me.

[hot dune]

Hi,

Thank you for letting us know your concern. Before we move forward, kindly share me your job id. You can do this by navigating back to the task or job you're working on. Once you've selected the relevant job, tap the three dots on the right-hand side. From there, select the information (“i”) button, and scroll up to locate the Job ID. For your convenience, you may also refer to the step-by-step visual guides here:

• Mobile Phone: https://drive.google.com/file/d/1sWIWUK\_-dftfOCNL3KpcppcK8V3beGAg/view?usp=sharing
• Desktop: https://drive.google.com/file/d/1PPTBS02R3210a4-1CGqjQp0C2GF8rDYA/view?usp=sharing

[median siren]

Job ID: b0d6aa63-a1cc-449b-8acc-ccff13cde696

I had emailed support today. Production dbase is not pointing to working dbase. Chat cannot resolve. 100 credits of chat and it’s referred me to support. Thanks

[worldly igloo]

Job ID: dish-vision

Current Status:

✅ Preview URL working: https://dish-vision.preview.emergentagent.com
❌ Production URL having issues: https://app.recipefinderai.com
✅ Backend is reachable (diagnostic endpoint works)
✅ Database just restored successfully (78 users)
❓ Need to verify if login works after recent database restore
Problems Encountered:

Code deployments not applying to production (new endpoints return 404)
mongorestore command not available in production container
Database had only 3-4 users instead of 78
Users can login on preview but not production (password hash mismatch)
What Was Done:

Created Python-based database restore (works without mongorestore)
Just successfully restored 78 users to production via /api/auth/trigger-restore
Need to verify production login now works
Question for Support: Why do deployments to production not fully apply code changes? New endpoints and files don't appear even after multiple deployments.

Send this to Discord: https://discord.gg/VzKfwCXC4A

Before contacting them, can you try logging in one more time to see if it works after the database restore?

Nov 9 at 01:30 PM

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[pearl bolt]

Same for me . Did anyone has luck in getting this fixed ?

[normal onyx]

Hi desertdude31,

I will need your job ID where you face any issue. You can find it by opening the chat and clicking on the 'i' button in the top right corner. You may have to close the preview to see the button. From the panel that opens, please copy the job ID and share with us.

[worldly igloo]

i sent it over last message dish-vision

[worldly igloo]

?

this is coming across as a scam.....nobody can deploy their app live