#Download help
1 messages · Page 1 of 1 (latest)
Hi,
I understand your concern. For any questions related to other accounts, please use the email ID associated with that account to connect with us. We are unable to respond to requests from unregistered or different email IDs due to security and privacy reasons.
Although we have responded to similar inquiries in the past, this requirement was implemented recently to ensure better security and privacy protection for all users.
Additionally, the email you are sending from must be the one used to create your Emergent account. I can see that the email you are currently using is not linked to an Emergent account. Kindly check and resend your request using the correct registered email so we can assist you promptly.
Best regards,
Prashika