#Payment Failure

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pale pythonBOT
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This error means the payment method failed authentication (usually 3DS or bank auth).

What to do:

  • Ask the user to retry the payment → authentication may have been cancelled or failed
  • Create a new PaymentMethod and confirm the payment again
  • If using frontend SDK, ensure you handle 3DS / redirect flow properly
  • If server-side:
    • Reconfirm the PaymentIntent with fresh payment_method or payment_method_data
  • Check if the card requires strong customer authentication (SCA)

Common causes:

  • User closed the auth window
  • Bank declined during 3DS
  • Expired/invalid payment method

If retries keep failing, ask the user to:

  • Try a different card
  • Contact their bank

If you want, share your integration flow and I can pinpoint exactly where it’s breaking.

wanton jetty
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Please refer the bot answer @queen stratus

meanwhile @upper kiln please confirm