#Payment issue

1 messages · Page 1 of 1 (latest)

brisk relicBOT
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What you’re expecting is logical, but the behavior you’re seeing usually comes from how proration is actually applied in plan switches (monthly → yearly):

  • Proration credit is calculated on the unused portion of the current billing period
  • But during an interval change (monthly → yearly), Dodo doesn’t simply “refund” the full unused amount
  • Instead, it:
    • Computes unused time value on the monthly plan
    • Applies it as a discount against the yearly price
    • Often normalizes across billing intervals (not 1:1 dollar carryover)

Why you see ~$0.04 instead of ~$1.01:

  • The system prorates based on time fraction within the billing cycle, not “time since purchase”
  • Even a few seconds can round into a minimal fraction depending on:
    • Time granularity (seconds vs minutes vs billing ticks)
    • Rounding rules
  • Then it applies that fractional value against a much larger yearly cycle, which can shrink the visible credit

In short:

  • It’s time-based, not payment-based
  • It’s interval-normalized + rounded, not a full refund of the last charge

If you want exact numbers for your case, you’ll need to check:

  • The precise timestamps used for period start/end
  • The rounding precision applied internally

If this looks off beyond rounding (~$1 → $0.04 is quite a drop), it’s worth raising with support—could be plan configuration or proration settings.

sick bison
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@foggy marsh please help here