#Issue with verification

1 messages · Page 1 of 1 (latest)

desert roostBOT
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This usually means identity verification isn’t supported for that country/region yet, even if bank submission was allowed.

What you can do:

  • Try selecting a different supported country only if it matches your legal documents (don’t mismatch info)
  • Otherwise, you’ll need manual review

Next step:

  • Contact Dodo Payments support with your account ID (bus_0NdGpfnPFJfXJYrcwM99k)
  • Ask for manual KYC verification or country support clarification

If Palestine isn’t supported for KYC, they’ll confirm and suggest alternatives.

rough gazelle
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Unfortunately we do not support onboarding Palestinian merchants at the moment.

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@vernal flicker would the above be possible?

vernal flicker
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we do support jordan