This isn’t something that can be diagnosed from the public API or docs.
What’s happening:
- Refunds + account suspension are typically tied to risk or compliance reviews
- In these cases, actions (like refunds or freezes) can be applied without prior notice
What to do next:
- Email [email protected] with:
- Business ID:
bus_UZSx4RNhlbSWJxjunY9ss - Timeline of events
- Any recent transaction changes (volume, geography, products)
- Business ID:
- Ask specifically for:
- Reason for suspension
- Whether reinstatement is possible
- रिपोर्ट on processed refunds
If you don’t get a response within 24–48h, follow up or request escalation in Discord.